2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 29 49 4 14 4 0 0 78 19 651
2017 Language of service - French only 25 49 8 14 4 0 0 74 18 49
2017 Language of service - Both English and French 28 51 5 11 4 0 0 79 15 325
2014 Language of service - English only 28 40 5 17 10 0 0 69 27 478
2014 Language of service - French only 11 59 15 7 8 0 0 70 15 23
2014 Language of service - Both English and French 36 38 5 16 4 0 0 75 20 303
2011 Language of service - English only 25 48 3 16 7 0 0 73 23 681
2011 Language of service - French only 48 27 6 12 6 0 0 76 18 33
2011 Language of service - Both English and French 41 43 5 9 2 0 0 84 11 846
2008 Language of service - English only 32 48 3 12 5 0 0 80 17 893
2008 Language of service - French only 33 52 12 3 0 0 0 85 3 37
2008 Language of service - Both English and French 45 43 4 6 1 0 0 89 7 947

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 83 12 2 1 0 0 1 96 1 650
2017 Language of service - French only 39 55 2 2 2 0 0 94 4 49
2017 Language of service - Both English and French 62 27 3 6 2 0 0 90 8 323
2014 Language of service - English only 79 16 3 1 1 0 0 95 2 479
2014 Language of service - French only 40 49 7 4 0 0 0 89 4 23
2014 Language of service - Both English and French 62 29 4 4 2 0 0 91 6 303
2011 Language of service - English only 81 14 2 1 1 0 1 96 2 679
2011 Language of service - French only 58 30 0 3 3 0 6 94 6 33
2011 Language of service - Both English and French 65 24 4 4 1 0 2 92 5 843
2008 Language of service - English only 85 12 2 1 0 0 0 97 1 892
2008 Language of service - French only 47 41 3 0 0 2 6 97 0 36
2008 Language of service - Both English and French 65 25 2 3 1 0 4 93 4 947

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 85 9 2 1 1 0 2 96 2 651
2017 Language of service - French only 39 48 4 8 2 0 0 86 10 49
2017 Language of service - Both English and French 49 25 8 12 5 0 0 75 18 324
2014 Language of service - English only 80 15 1 1 1 0 2 97 2 478
2014 Language of service - French only 43 46 7 0 4 0 0 89 4 23
2014 Language of service - Both English and French 47 25 9 12 6 0 0 73 18 302
2011 Language of service - English only 83 10 3 1 0 0 2 95 1 679
2011 Language of service - French only 43 30 6 0 3 3 15 89 4 33
2011 Language of service - Both English and French 56 21 4 8 4 0 7 83 13 841
2008 Language of service - English only 87 9 1 2 0 0 1 97 2 891
2008 Language of service - French only 38 33 2 8 5 5 9 82 15 37
2008 Language of service - Both English and French 56 20 4 9 3 0 8 83 13 945

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 31 6 15 12 0 0 67 27 649
2017 Language of service - French only 22 32 8 23 14 0 0 55 37 49
2017 Language of service - Both English and French 34 36 6 15 9 0 0 70 24 325
2014 Language of service - English only 37 31 5 13 13 0 0 69 26 477
2014 Language of service - French only 7 59 18 8 7 0 0 66 16 23
2014 Language of service - Both English and French 42 32 8 14 4 0 0 74 18 303
2011 Language of service - English only 38 36 5 13 8 0 0 74 21 680
2011 Language of service - French only 21 61 6 9 3 0 0 82 12 33
2011 Language of service - Both English and French 39 38 10 8 5 0 1 77 13 838

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 39 9 23 11 0 0 56 35 649
2017 Language of service - French only 18 47 16 12 8 0 0 64 20 49
2017 Language of service - Both English and French 18 41 13 20 9 0 0 59 28 324
2014 Language of service - English only 17 34 6 24 17 0 0 52 42 479
2014 Language of service - French only 0 52 37 7 4 0 0 52 11 23
2014 Language of service - Both English and French 19 37 13 15 16 0 0 56 31 303
2011 Language of service - English only 15 40 11 22 12 0 0 55 34 682
2011 Language of service - French only 33 27 15 18 6 0 0 61 24 33
2011 Language of service - Both English and French 32 37 14 12 5 0 0 69 17 844
2008 Language of service - English only 18 46 11 17 7 0 0 65 24 890
2008 Language of service - French only 20 46 16 16 2 0 0 67 18 37
2008 Language of service - Both English and French 31 43 13 9 5 0 0 74 14 947

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 38 8 8 3 0 0 81 11 651
2017 Language of service - French only 37 44 10 9 0 0 0 81 9 49
2017 Language of service - Both English and French 36 41 10 8 5 0 0 77 13 325
2014 Language of service - English only 40 37 10 8 4 0 0 78 13 479
2014 Language of service - French only 37 44 15 0 4 0 0 82 4 23
2014 Language of service - Both English and French 45 33 12 7 4 0 0 77 11 303
2011 Language of service - English only 40 38 8 7 6 0 0 78 14 680
2011 Language of service - French only 45 39 6 9 0 0 0 85 9 33
2011 Language of service - Both English and French 49 33 10 5 3 0 0 82 8 839
2008 Language of service - English only 40 40 9 7 3 0 0 81 10 893
2008 Language of service - French only 29 46 15 7 3 0 0 75 10 37
2008 Language of service - Both English and French 44 36 13 5 2 0 0 80 7 944

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 33 5 7 4 0 0 84 11 650
2017 Language of service - French only 48 37 2 12 0 0 0 86 12 49
2017 Language of service - Both English and French 43 39 7 6 4 0 0 82 10 325
2014 Language of service - English only 48 36 6 6 4 0 0 84 10 478
2014 Language of service - French only 40 49 4 0 7 0 0 89 7 23
2014 Language of service - Both English and French 52 32 7 6 3 0 0 84 9 302
2011 Language of service - English only 47 33 6 8 5 0 0 81 14 683
2011 Language of service - French only 54 33 6 3 3 0 0 87 6 33
2011 Language of service - Both English and French 52 33 7 4 3 0 0 86 7 845
2008 Language of service - English only 47 40 5 6 3 0 0 86 9 894
2008 Language of service - French only 35 47 5 10 2 0 0 82 12 37
2008 Language of service - Both English and French 48 36 7 5 3 0 0 84 9 948

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 34 8 15 6 0 0 71 21 648
2017 Language of service - French only 31 39 8 20 2 0 0 70 21 49
2017 Language of service - Both English and French 38 39 7 13 4 0 0 77 16 324
2014 Language of service - English only 35 33 7 15 8 1 0 69 23 479
2014 Language of service - French only 29 48 12 11 0 0 0 77 11 23
2014 Language of service - Both English and French 39 36 7 11 5 0 0 76 17 303

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 34 6 11 12 0 0 70 24 651
2017 Language of service - French only 26 50 4 8 12 0 0 76 20 49
2017 Language of service - Both English and French 39 31 10 11 9 1 0 70 20 324
2014 Language of service - English only 28 32 9 15 15 1 0 60 30 479
2014 Language of service - French only 27 45 15 14 0 0 0 71 14 23
2014 Language of service - Both English and French 33 32 14 11 9 0 1 65 20 303
2011 Language of service - English only 32 36 9 11 11 1 0 69 22 680
2011 Language of service - French only 28 42 18 3 3 0 6 74 7 33
2011 Language of service - Both English and French 32 35 17 8 6 1 1 68 15 845

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 18 13 12 24 2 7 46 40 651
2017 Language of service - French only 36 30 12 7 11 2 3 69 19 49
2017 Language of service - Both English and French 28 22 9 14 14 1 12 57 32 325
2014 Language of service - English only 28 21 10 9 23 2 7 54 35 479
2014 Language of service - French only 38 25 14 4 4 0 14 75 8 23
2014 Language of service - Both English and French 27 26 12 10 13 1 12 61 26 303
2011 Language of service - English only 22 22 11 13 25 2 5 47 41 679
2011 Language of service - French only 58 33 3 6 0 0 0 91 6 33
2011 Language of service - Both English and French 42 24 8 9 9 1 7 72 19 841
2008 Language of service - English only 26 23 9 15 20 1 5 53 38 892
2008 Language of service - French only 47 40 6 0 0 0 6 93 0 37
2008 Language of service - Both English and French 42 27 6 10 7 1 7 75 18 946

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 41 8 8 4 0 0 80 12 649
2017 Language of service - French only 29 46 12 8 5 0 0 76 12 49
2017 Language of service - Both English and French 36 43 10 5 6 0 0 79 11 325
2014 Language of service - English only 33 42 9 9 8 0 0 74 16 479
2014 Language of service - French only 18 64 7 11 0 0 0 82 11 23
2014 Language of service - Both English and French 38 39 9 8 6 1 0 77 13 303
2011 Language of service - English only 36 37 9 11 6 0 0 74 17 680
2011 Language of service - French only 47 37 10 6 0 0 0 84 6 32
2011 Language of service - Both English and French 45 36 10 6 2 0 0 82 8 841
2008 Language of service - English only 47 39 5 6 3 0 0 86 9 878
2008 Language of service - French only 32 41 14 5 5 3 0 75 10 37
2008 Language of service - Both English and French 44 40 9 5 2 0 0 84 7 946

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 31 17 16 17 0 0 51 32 651
2017 Language of service - French only 18 36 24 12 10 0 0 54 22 49
2017 Language of service - Both English and French 24 32 18 13 12 1 0 56 26 323
2014 Language of service - English only 14 33 16 18 20 0 0 47 37 479
2014 Language of service - French only 34 41 15 7 4 0 0 75 11 23
2014 Language of service - Both English and French 18 31 24 17 11 0 0 49 27 303
2011 Language of service - English only 14 33 15 21 16 0 0 47 38 680
2011 Language of service - French only 24 36 24 6 9 0 0 60 15 33
2011 Language of service - Both English and French 21 35 19 13 10 1 0 57 23 846

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 39 12 11 7 0 0 70 18 650
2017 Language of service - French only 21 49 15 14 2 0 0 70 16 49
2017 Language of service - Both English and French 28 44 12 10 6 0 0 72 16 324

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 45 37 9 5 4 0 0 83 9 650
2017 Language of service - French only 34 47 8 6 5 0 0 81 11 49
2017 Language of service - Both English and French 41 42 10 4 3 0 0 82 7 325
2014 Language of service - English only 35 37 11 9 7 1 0 73 16 479
2014 Language of service - French only 19 66 11 4 0 0 0 85 4 22
2014 Language of service - Both English and French 36 39 14 7 4 0 0 75 11 303
2011 Language of service - English only 34 41 10 9 6 1 0 75 15 681
2011 Language of service - French only 41 43 9 3 3 0 0 84 6 32
2011 Language of service - Both English and French 36 41 13 6 2 1 1 79 8 845
2008 Language of service - English only 55 33 6 4 2 0 0 88 6 889
2008 Language of service - French only 32 51 10 2 2 3 0 85 4 37
2008 Language of service - Both English and French 46 40 8 3 2 0 0 87 4 946

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 33 13 15 15 0 0 57 30 649
2017 Language of service - French only 17 49 16 8 11 0 0 66 18 49
2017 Language of service - Both English and French 28 36 13 12 11 1 0 65 23 325

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 60 31 6 2 1 0 0 91 3 650
2017 Language of service - French only 37 53 8 0 3 0 0 89 3 49
2017 Language of service - Both English and French 60 32 5 2 1 0 0 92 3 324
2014 Language of service - English only 62 25 9 2 1 0 0 87 4 480
2014 Language of service - French only 41 48 7 4 0 0 0 89 4 23
2014 Language of service - Both English and French 62 26 8 2 1 1 0 89 3 303
2011 Language of service - English only 65 27 5 2 1 0 0 92 3 680
2011 Language of service - French only 64 33 0 0 0 0 3 100 0 33
2011 Language of service - Both English and French 66 28 5 2 1 0 0 93 2 845

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 34 12 19 15 1 0 54 34 649
2017 Language of service - French only 6 44 25 13 12 0 0 50 25 49
2017 Language of service - Both English and French 28 31 14 15 12 0 1 59 27 325
2014 Language of service - English only 14 31 11 19 23 0 0 46 43 478
2014 Language of service - French only 4 33 31 7 14 0 11 41 24 23
2014 Language of service - Both English and French 19 36 11 16 18 0 1 55 34 302
2011 Language of service - English only 19 35 14 17 15 0 0 54 32 683
2011 Language of service - French only 25 40 16 16 3 0 0 65 19 32
2011 Language of service - Both English and French 26 36 15 12 8 0 1 64 21 837

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 31 16 14 14 0 0 54 29 649
2017 Language of service - French only 6 37 29 18 11 0 0 43 28 49
2017 Language of service - Both English and French 26 32 16 13 12 0 0 58 25 324
2014 Language of service - English only 17 31 15 15 21 0 0 48 36 480
2014 Language of service - French only 4 41 37 11 7 0 0 45 18 23
2014 Language of service - Both English and French 23 31 14 15 16 0 1 55 31 303

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 34 12 14 13 0 0 61 27 650
2017 Language of service - French only 6 56 12 12 14 0 0 62 26 49
2017 Language of service - Both English and French 27 36 16 12 10 0 0 63 21 325
2014 Language of service - English only 22 27 17 18 16 0 0 49 34 478
2014 Language of service - French only 15 53 11 11 11 0 0 68 22 23
2014 Language of service - Both English and French 25 36 12 14 12 1 0 62 26 303
2011 Language of service - English only 23 38 12 15 12 0 0 62 27 679
2011 Language of service - French only 19 54 12 12 3 0 0 73 15 33
2011 Language of service - Both English and French 33 40 15 8 4 0 0 73 12 842

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 37 12 6 4 0 0 79 10 650
2017 Language of service - French only 27 52 12 6 3 0 0 80 9 49
2017 Language of service - Both English and French 38 43 9 6 4 0 0 81 10 325
2014 Language of service - English only 41 34 10 9 5 0 0 75 14 477
2014 Language of service - French only 35 54 4 7 0 0 0 89 7 23
2014 Language of service - Both English and French 45 34 9 8 3 0 1 80 11 302
2011 Language of service - English only 37 41 8 8 5 1 0 78 14 683
2011 Language of service - French only 51 40 6 3 0 0 0 91 3 33
2011 Language of service - Both English and French 50 37 8 4 2 0 0 87 6 845
2008 Language of service - English only 49 38 6 5 2 0 0 87 7 893
2008 Language of service - French only 35 53 7 2 3 0 0 88 5 37
2008 Language of service - Both English and French 50 37 8 3 1 0 0 87 4 948

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 21 16 19 19 0 1 45 38 649
2017 Language of service - French only 23 29 25 14 10 0 0 51 24 49
2017 Language of service - Both English and French 25 30 18 13 12 0 2 56 25 323
2014 Language of service - English only 21 21 19 13 24 0 2 43 38 480
2014 Language of service - French only 26 44 16 11 4 0 0 70 15 23
2014 Language of service - Both English and French 20 24 27 12 15 0 1 45 27 303
2011 Language of service - English only 24 16 24 15 20 0 1 41 35 678
2011 Language of service - French only 36 31 27 3 3 0 0 67 6 33
2011 Language of service - Both English and French 35 29 18 9 7 0 1 65 17 844
2008 Language of service - English only 22 24 26 15 12 0 1 47 27 893
2008 Language of service - French only 26 23 33 9 9 0 0 49 18 37
2008 Language of service - Both English and French 31 32 18 11 8 0 1 63 19 948

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 28 31 12 8 1 2 21 47 645
2017 Language of service - French only 14 36 33 14 3 0 0 17 50 49
2017 Language of service - Both English and French 15 30 29 14 8 0 3 23 47 324
2014 Language of service - English only 24 30 28 13 3 1 1 16 55 480
2014 Language of service - French only 7 29 38 22 4 0 0 26 36 23
2014 Language of service - Both English and French 18 30 32 11 6 2 2 17 50 303
2011 Language of service - English only 31 29 25 8 5 0 1 13 61 679
2011 Language of service - French only 9 48 24 15 3 0 0 18 58 33
2011 Language of service - Both English and French 14 28 28 15 8 1 4 25 45 834
2008 Language of service - English only 16 32 34 12 6 0 1 18 48 891
2008 Language of service - French only 13 38 38 5 6 0 0 12 50 36
2008 Language of service - Both English and French 10 30 32 17 8 1 3 26 41 932

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 19 32 16 13 3 2 31 35 645
2017 Language of service - French only 14 34 20 19 11 2 0 31 49 49
2017 Language of service - Both English and French 14 26 26 19 11 2 3 31 42 324
2014 Language of service - English only 29 23 27 15 5 2 0 20 52 478
2014 Language of service - French only 11 18 49 18 4 0 0 22 29 23
2014 Language of service - Both English and French 21 35 24 12 4 1 4 18 58 303
2011 Language of service - English only 26 25 27 12 6 3 1 19 53 678
2011 Language of service - French only 18 33 28 15 6 0 0 21 51 33
2011 Language of service - Both English and French 12 21 26 18 14 5 6 35 36 832
2008 Language of service - English only 10 20 34 23 10 2 1 34 31 888
2008 Language of service - French only 8 31 41 9 8 0 3 18 40 35
2008 Language of service - Both English and French 8 18 29 23 13 4 5 39 29 933

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 21 30 19 11 1 3 31 38 646
2017 Language of service - French only 20 31 31 10 4 0 4 14 53 49
2017 Language of service - Both English and French 18 25 29 13 8 2 4 23 46 323
2014 Language of service - English only 17 18 35 17 8 2 3 26 37 480
2014 Language of service - French only 15 34 41 4 7 0 0 11 48 23
2014 Language of service - Both English and French 23 24 28 11 7 3 5 19 50 301
2011 Language of service - English only 25 23 30 14 6 1 2 21 49 680
2011 Language of service - French only 27 27 30 3 3 6 3 7 60 33
2011 Language of service - Both English and French 18 26 25 11 8 3 8 22 50 832
2008 Language of service - English only 19 29 28 13 7 1 2 21 50 891
2008 Language of service - French only 12 34 48 0 3 0 2 3 48 37
2008 Language of service - Both English and French 13 24 27 16 8 5 6 27 42 926

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 12 16 29 22 16 1 4 40 30 646
2017 Language of service - French only 16 31 31 14 2 2 4 17 50 48
2017 Language of service - Both English and French 14 19 28 18 14 0 6 35 35 321
2014 Language of service - English only 20 16 28 24 9 1 3 34 38 476
2014 Language of service - French only 15 18 53 7 7 0 0 15 32 23
2014 Language of service - Both English and French 22 20 29 17 6 1 5 24 45 302
2011 Language of service - English only 19 16 35 19 7 1 3 28 36 673
2011 Language of service - French only 21 27 27 12 6 3 3 19 52 33
2011 Language of service - Both English and French 12 20 30 18 11 2 7 31 36 830
2008 Language of service - English only 12 18 36 23 9 1 2 33 30 888
2008 Language of service - French only 10 19 39 25 3 0 3 29 31 35
2008 Language of service - Both English and French 9 17 34 22 10 2 5 35 29 925

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 23 24 11 13 2 3 25 50 645
2017 Language of service - French only 30 28 16 16 4 3 4 21 62 49
2017 Language of service - Both English and French 24 25 22 13 11 2 4 25 52 323
2014 Language of service - English only 40 23 20 9 5 1 1 15 64 479
2014 Language of service - French only 22 22 42 11 4 0 0 15 43 23
2014 Language of service - Both English and French 33 28 25 6 5 1 1 12 62 303
2011 Language of service - English only 44 23 17 8 6 1 1 14 68 680
2011 Language of service - French only 30 30 12 18 9 0 0 27 61 33
2011 Language of service - Both English and French 22 26 23 14 10 1 4 24 51 834
2008 Language of service - English only 20 28 27 14 8 1 2 22 50 887
2008 Language of service - French only 17 41 24 9 6 0 3 15 60 36
2008 Language of service - Both English and French 15 24 29 17 10 1 4 28 41 935

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 23 25 18 11 4 5 31 42 644
2017 Language of service - French only 22 28 27 15 6 2 0 22 50 49
2017 Language of service - Both English and French 17 19 30 18 10 4 3 30 38 324
2014 Language of service - English only 21 15 26 21 9 5 3 33 39 478
2014 Language of service - French only 11 48 18 12 7 0 4 20 61 23
2014 Language of service - Both English and French 20 20 26 18 9 1 6 29 43 303
2011 Language of service - English only 17 17 29 21 10 3 2 33 36 672
2011 Language of service - French only 15 42 24 12 3 3 0 16 59 33
2011 Language of service - Both English and French 11 25 27 20 9 2 5 31 40 829
2008 Language of service - English only 12 22 30 21 10 2 3 32 36 887
2008 Language of service - French only 13 39 26 11 3 2 6 16 56 37
2008 Language of service - Both English and French 12 27 28 17 10 2 3 29 41 932

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 26 29 10 6 1 1 16 54 646
2017 Language of service - French only 26 48 17 7 0 0 2 7 76 49
2017 Language of service - Both English and French 19 25 33 13 7 2 2 21 45 322
2014 Language of service - English only 28 23 32 9 4 1 3 13 54 477
2014 Language of service - French only 11 44 34 7 4 0 0 11 55 23
2014 Language of service - Both English and French 21 22 32 18 4 1 2 23 44 300
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 83 8 3 1 0 0 4 95 1 648
2017 Language of service - French only 70 30 0 0 0 0 0 100 0 49
2017 Language of service - Both English and French 59 17 7 8 6 0 2 78 15 325
2014 Language of service - English only 83 8 3 0 1 1 4 96 1 480
2014 Language of service - French only 70 30 0 0 0 0 0 100 0 23
2014 Language of service - Both English and French 58 19 7 8 7 0 1 78 15 303
2011 Language of service - English only 82 8 3 0 1 1 5 96 1 682
2011 Language of service - French only 75 22 3 0 0 0 0 97 0 33
2011 Language of service - Both English and French 64 19 4 6 4 0 2 85 11 842
2008 Language of service - English only 82 5 4 1 1 1 7 94 1 892
2008 Language of service - French only 65 32 0 0 0 3 0 100 0 37
2008 Language of service - Both English and French 63 21 4 5 5 0 2 85 10 946

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 23 28 16 12 15 4 1 54 29 649
2017 Language of service - French only 29 34 16 12 6 0 3 66 18 49
2017 Language of service - Both English and French 23 27 17 12 13 6 3 54 27 325
2014 Language of service - English only 21 29 18 14 13 3 1 52 29 480
2014 Language of service - French only 18 19 37 0 11 4 11 44 13 23
2014 Language of service - Both English and French 24 30 15 9 10 7 4 61 22 301

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 28 10 13 13 1 0 64 25 650
2017 Language of service - French only 42 38 10 0 10 0 0 80 10 49
2017 Language of service - Both English and French 42 30 9 10 8 0 0 72 19 325
2014 Language of service - English only 34 31 10 12 13 1 0 65 25 480
2014 Language of service - French only 48 30 18 4 0 0 0 78 4 23
2014 Language of service - Both English and French 40 34 10 11 4 1 0 74 15 303

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 25 31 13 17 12 1 0 57 29 651
2017 Language of service - French only 32 50 8 7 4 0 0 82 11 49
2017 Language of service - Both English and French 27 38 12 14 7 1 1 66 22 324
2014 Language of service - English only 21 37 14 17 9 2 1 60 26 480
2014 Language of service - French only 25 50 22 4 0 0 0 75 4 23
2014 Language of service - Both English and French 29 36 14 10 8 1 2 67 19 302
2011 Language of service - English only 18 32 12 23 12 2 1 52 36 683
2011 Language of service - French only 27 36 22 12 0 0 3 65 13 33
2011 Language of service - Both English and French 26 39 16 11 6 1 1 66 18 844
2008 Language of service - English only 23 35 11 19 8 2 0 60 28 893
2008 Language of service - French only 24 27 32 16 0 0 0 52 16 36
2008 Language of service - Both English and French 24 43 15 12 4 1 1 68 16 949

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 23 16 16 12 13 1 49 32 649
2017 Language of service - French only 14 46 18 10 8 5 0 63 19 49
2017 Language of service - Both English and French 23 25 16 14 10 12 1 55 27 325
2014 Language of service - English only 19 27 19 13 12 9 1 52 27 479
2014 Language of service - French only 18 15 37 4 4 23 0 42 9 23
2014 Language of service - Both English and French 20 24 17 13 9 12 5 53 27 303
2011 Language of service - English only 21 26 18 17 12 7 1 50 31 680
2011 Language of service - French only 18 30 22 12 16 3 0 49 29 33
2011 Language of service - Both English and French 24 30 17 13 9 7 2 58 23 839
2008 Language of service - English only 23 27 15 15 11 8 0 55 29 893
2008 Language of service - French only 17 27 22 23 9 0 2 45 32 36
2008 Language of service - Both English and French 24 31 18 12 7 8 1 60 20 947

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 8 14 16 20 23 18 1 26 53 647
2017 Language of service - French only 4 16 22 33 15 10 0 22 54 49
2017 Language of service - Both English and French 10 18 17 20 18 15 1 34 46 324
2014 Language of service - English only 8 20 16 22 22 11 1 32 50 480
2014 Language of service - French only 11 11 30 11 4 34 0 33 22 23
2014 Language of service - Both English and French 13 15 16 16 20 19 1 36 45 303

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 37 36 9 11 7 0 0 74 18 647
2017 Language of service - French only 36 51 8 4 2 0 0 86 6 49
2017 Language of service - Both English and French 38 39 9 10 3 0 0 77 14 324
2014 Language of service - English only 33 37 9 14 7 0 0 70 21 480
2014 Language of service - French only 41 48 11 0 0 0 0 89 0 23
2014 Language of service - Both English and French 40 41 8 9 2 0 0 81 11 303
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 31 9 11 13 0 0 67 24 651
2017 Language of service - French only 23 42 18 12 6 0 0 65 18 49
2017 Language of service - Both English and French 34 33 13 11 7 0 0 68 18 325
2014 Language of service - English only 40 30 9 11 10 0 0 71 20 480
2014 Language of service - French only 42 47 7 4 0 0 0 89 4 23
2014 Language of service - Both English and French 33 39 10 9 5 2 2 74 15 303
2011 Language of service - English only 31 34 14 13 8 0 0 65 21 684
2011 Language of service - French only 30 49 15 0 3 3 0 81 3 33
2011 Language of service - Both English and French 30 36 17 10 5 0 0 67 15 845
2008 Language of service - English only 29 38 9 13 10 1 0 67 23 893
2008 Language of service - French only 30 51 2 11 5 0 0 81 16 36
2008 Language of service - Both English and French 33 36 15 10 5 0 0 70 15 949

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 26 11 9 8 2 0 71 17 650
2017 Language of service - French only 29 47 12 8 4 0 0 76 12 49
2017 Language of service - Both English and French 46 25 11 10 7 2 0 73 17 325
2014 Language of service - English only 47 25 10 9 9 1 0 72 18 478
2014 Language of service - French only 59 33 4 0 4 0 0 93 4 23
2014 Language of service - Both English and French 48 25 10 7 7 2 2 76 14 303
2011 Language of service - English only 35 35 12 9 7 1 0 71 17 682
2011 Language of service - French only 24 52 9 6 3 6 0 80 10 33
2011 Language of service - Both English and French 37 33 16 8 5 2 0 71 13 842
2008 Language of service - English only 40 29 11 11 6 3 0 72 17 894
2008 Language of service - French only 30 41 18 4 6 0 0 71 11 36
2008 Language of service - Both English and French 36 37 14 6 5 2 0 75 10 948

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 39 31 10 9 11 0 0 69 20 648
2017 Language of service - French only 29 43 14 10 4 0 0 72 14 49
2017 Language of service - Both English and French 40 31 9 12 7 0 1 71 19 324
2014 Language of service - English only 40 30 10 10 10 0 0 70 20 480
2014 Language of service - French only 41 44 11 4 0 0 0 85 4 23
2014 Language of service - Both English and French 44 29 7 12 6 0 2 74 18 303
2011 Language of service - English only 31 36 11 12 9 0 0 68 21 681
2011 Language of service - French only 24 55 15 3 3 0 0 79 6 33
2011 Language of service - Both English and French 35 37 13 9 5 0 0 73 14 842
2008 Language of service - English only 34 36 9 12 8 1 0 71 20 894
2008 Language of service - French only 27 56 10 0 8 0 0 83 8 36
2008 Language of service - Both English and French 39 37 12 7 5 0 0 76 12 947

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 87 6 3 1 0 0 3 95 1 651
2017 Language of service - French only 72 28 0 0 0 0 0 100 0 49
2017 Language of service - Both English and French 72 14 5 2 4 0 2 88 6 324
2014 Language of service - English only 86 7 2 0 1 1 3 97 1 480
2014 Language of service - French only 82 14 4 0 0 0 0 96 0 23
2014 Language of service - Both English and French 74 8 3 4 7 0 4 85 11 302
2011 Language of service - English only 84 8 3 0 1 0 5 97 1 678
2011 Language of service - French only 81 19 0 0 0 0 0 100 0 32
2011 Language of service - Both English and French 74 16 3 3 2 0 1 91 6 841
2008 Language of service - English only 86 3 2 0 0 1 6 96 1 892
2008 Language of service - French only 77 23 0 0 0 0 0 100 0 36
2008 Language of service - Both English and French 76 13 3 3 4 0 1 90 7 948

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 23 6 8 7 3 3 78 16 648
2017 Language of service - French only 52 27 5 10 2 4 0 83 12 49
2017 Language of service - Both English and French 49 26 5 6 8 2 4 79 15 324
2014 Language of service - English only 57 20 4 8 6 3 2 82 14 480
2014 Language of service - French only 38 43 7 0 0 0 11 92 0 23
2014 Language of service - Both English and French 52 24 6 4 7 1 6 82 12 303
2011 Language of service - English only 53 25 5 5 9 1 1 81 14 683
2011 Language of service - French only 34 28 22 0 3 0 13 71 4 32
2011 Language of service - Both English and French 34 26 11 9 7 2 10 69 18 842

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 21 9 11 9 0 0 71 20 647
2017 Language of service - French only 44 36 8 6 6 0 0 80 12 49
2017 Language of service - Both English and French 51 24 10 9 6 0 0 76 15 324

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 22 12 7 7 1 0 75 14 650
2017 Language of service - French only 48 28 16 4 4 0 0 77 8 49
2017 Language of service - Both English and French 55 22 12 4 6 1 0 78 10 324

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 22 10 10 12 0 0 68 21 646
2017 Language of service - French only 43 28 16 6 8 0 0 71 14 49
2017 Language of service - Both English and French 48 26 10 8 7 0 0 74 16 324
2014 Language of service - English only 49 22 9 8 10 1 0 72 19 478
2014 Language of service - French only 48 37 11 0 4 0 0 85 4 23
2014 Language of service - Both English and French 48 29 9 5 6 0 2 79 11 303
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 37 11 17 10 5 2 60 29 41
2017 Language of service - Both English and French 20 40 20 11 7 0 2 61 18 60
2014 Language of service - English only 16 35 20 15 8 3 3 54 25 35
2014 Language of service - Both English and French 19 45 12 10 11 0 3 66 22 61

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 26 16 7 9 11 1 64 18 651
2017 Language of service - French only 25 45 20 2 4 4 0 73 6 49
2017 Language of service - Both English and French 28 32 15 9 7 8 1 66 17 324
2014 Language of service - English only 21 21 20 13 15 10 0 47 31 480
2014 Language of service - French only 29 37 15 11 0 7 0 72 12 23
2014 Language of service - Both English and French 21 20 29 12 10 8 0 44 24 303
2011 Language of service - English only 19 26 23 13 13 6 0 48 27 683
2011 Language of service - French only 9 36 18 12 6 18 0 55 23 33
2011 Language of service - Both English and French 18 32 25 10 7 8 1 55 18 840

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 25 15 16 14 3 0 53 31 650
2017 Language of service - French only 12 41 22 18 6 0 0 54 24 48
2017 Language of service - Both English and French 21 34 16 16 9 2 1 57 26 324
2014 Language of service - English only 16 20 15 20 26 3 0 37 47 480
2014 Language of service - French only 11 37 37 4 11 0 0 48 15 23
2014 Language of service - Both English and French 15 21 21 21 19 3 0 37 41 303
2011 Language of service - English only 12 25 19 20 22 1 0 37 43 680
2011 Language of service - French only 15 28 35 3 16 3 0 45 20 32
2011 Language of service - Both English and French 18 28 25 15 10 3 0 48 26 838
2008 Language of service - English only 22 31 15 17 12 3 0 55 29 888
2008 Language of service - French only 11 48 17 20 0 3 0 61 21 36
2008 Language of service - Both English and French 23 35 20 11 6 5 1 61 18 945

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 22 17 19 17 7 1 43 39 647
2017 Language of service - French only 6 30 31 20 14 0 0 36 34 49
2017 Language of service - Both English and French 14 26 19 23 13 4 1 42 38 324
2014 Language of service - English only 11 17 16 23 30 4 0 29 54 479
2014 Language of service - French only 7 37 23 22 7 4 0 46 30 23
2014 Language of service - Both English and French 11 18 21 23 20 7 0 31 47 303
2011 Language of service - English only 6 21 17 28 25 3 0 28 54 676
2011 Language of service - French only 12 19 35 25 3 6 0 33 30 32
2011 Language of service - Both English and French 12 29 27 15 9 8 0 45 26 839
2008 Language of service - English only 11 31 15 25 13 4 0 43 41 892
2008 Language of service - French only 14 29 27 6 17 8 0 46 25 36
2008 Language of service - Both English and French 14 32 24 16 6 8 0 50 24 946

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 22 18 15 18 5 0 46 35 648
2017 Language of service - French only 8 32 23 16 22 0 0 40 37 49
2017 Language of service - Both English and French 18 28 19 15 14 5 0 49 31 323
2014 Language of service - English only 15 17 18 14 31 5 0 33 48 479
2014 Language of service - French only 7 20 43 15 7 7 0 30 23 23
2014 Language of service - Both English and French 15 17 16 17 24 10 0 36 46 303
2011 Language of service - English only 11 23 17 20 23 6 0 37 45 680
2011 Language of service - French only 12 22 22 28 6 9 0 38 38 32
2011 Language of service - Both English and French 16 28 22 15 10 8 0 48 28 840
2008 Language of service - English only 17 33 15 16 12 7 0 54 31 893
2008 Language of service - French only 17 28 17 18 13 8 0 48 33 36
2008 Language of service - Both English and French 20 30 21 11 7 10 0 56 21 946

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 27 15 21 16 4 0 47 38 649
2017 Language of service - French only 11 29 24 22 9 5 0 43 32 49
2017 Language of service - Both English and French 15 33 19 17 15 2 0 49 32 324
2014 Language of service - English only 12 18 16 18 32 3 0 31 52 480
2014 Language of service - French only 7 53 18 18 4 0 0 60 22 23
2014 Language of service - Both English and French 12 18 18 20 26 5 0 32 49 302
2011 Language of service - English only 8 24 15 27 24 3 0 33 52 679
2011 Language of service - French only 16 31 19 22 6 6 0 50 30 32
2011 Language of service - Both English and French 16 35 20 16 11 2 0 52 28 838
2008 Language of service - English only 14 38 10 23 12 3 0 53 36 892
2008 Language of service - French only 9 57 13 16 3 2 0 68 19 36
2008 Language of service - Both English and French 19 40 17 15 5 3 0 61 21 947
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 39 13 10 5 1 0 72 15 650
2017 Language of service - French only 27 50 18 5 0 0 0 78 5 49
2017 Language of service - Both English and French 27 43 16 9 4 1 0 70 13 325
2014 Language of service - English only 16 29 18 18 16 2 0 47 35 479
2014 Language of service - French only 11 52 23 7 7 0 0 63 15 23
2014 Language of service - Both English and French 19 33 19 16 12 1 0 52 28 303
2011 Language of service - English only 20 42 15 13 9 1 0 62 23 680
2011 Language of service - French only 30 39 19 12 0 0 0 69 12 33
2011 Language of service - Both English and French 26 41 18 9 4 2 0 68 13 840

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 46 39 8 4 2 1 0 86 6 651
2017 Language of service - French only 41 42 12 3 0 2 0 85 3 48
2017 Language of service - Both English and French 38 45 10 5 1 1 0 84 6 325
2014 Language of service - English only 42 40 9 7 2 2 0 83 8 480
2014 Language of service - French only 32 56 8 0 0 4 0 91 0 23
2014 Language of service - Both English and French 50 35 8 5 1 1 0 85 6 302
2011 Language of service - English only 39 39 10 6 4 2 0 80 10 681
2011 Language of service - French only 21 53 16 3 3 3 0 77 7 32
2011 Language of service - Both English and French 32 42 15 5 1 4 1 77 7 841

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 35 12 9 8 1 1 71 17 648
2017 Language of service - French only 28 43 14 8 7 0 0 72 14 49
2017 Language of service - Both English and French 32 33 9 16 6 2 1 68 23 325
2014 Language of service - English only 35 36 14 8 5 1 1 72 13 479
2014 Language of service - French only 11 48 30 11 0 0 0 59 11 23
2014 Language of service - Both English and French 29 38 11 11 7 2 1 70 18 302
2011 Language of service - English only 37 36 9 9 6 3 0 75 15 681
2011 Language of service - French only 18 49 3 6 6 18 0 81 15 33
2011 Language of service - Both English and French 31 40 11 10 4 3 1 73 15 838
2008 Language of service - English only 37 34 11 10 5 3 1 74 15 890
2008 Language of service - French only 11 40 16 18 0 13 2 61 21 36
2008 Language of service - Both English and French 32 38 12 8 5 5 1 74 13 948

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 22 28 23 12 11 3 1 52 24 651
2017 Language of service - French only 20 24 28 14 7 7 0 47 22 48
2017 Language of service - Both English and French 19 29 19 18 10 5 1 51 29 322
2014 Language of service - English only 20 28 22 14 11 4 1 51 26 480
2014 Language of service - French only 11 22 25 19 0 23 0 42 25 23
2014 Language of service - Both English and French 21 25 24 11 12 6 1 49 25 303
2011 Language of service - English only 16 34 23 14 8 4 1 53 23 676
2011 Language of service - French only 9 31 24 12 9 15 0 47 25 33
2011 Language of service - Both English and French 16 34 24 11 6 8 2 55 19 838

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 19 23 18 17 16 6 1 45 36 649
2017 Language of service - French only 12 44 22 6 10 5 2 60 17 49
2017 Language of service - Both English and French 20 23 14 15 16 11 1 49 35 325
2014 Language of service - English only 17 27 17 16 16 6 1 47 35 480
2014 Language of service - French only 11 26 30 15 0 7 11 45 18 23
2014 Language of service - Both English and French 14 25 17 15 13 11 4 46 34 302
2011 Language of service - English only 16 24 18 18 16 7 1 44 36 681
2011 Language of service - French only 18 24 25 12 9 12 0 48 24 33
2011 Language of service - Both English and French 16 25 22 16 10 7 3 46 29 839

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 81 8 5 1 0 0 5 94 2 651
2017 Language of service - French only 68 21 8 0 4 0 0 88 4 49
2017 Language of service - Both English and French 51 21 11 9 4 1 3 75 13 325
2014 Language of service - English only 76 11 4 1 1 2 5 94 2 480
2014 Language of service - French only 63 34 4 0 0 0 0 96 0 23
2014 Language of service - Both English and French 47 22 11 7 5 3 4 74 14 303

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 79 9 5 1 1 2 3 93 2 649
2017 Language of service - French only 48 43 2 5 2 0 0 91 7 49
2017 Language of service - Both English and French 54 28 6 5 4 1 1 84 10 324
2014 Language of service - English only 78 11 6 0 1 2 3 93 1 480
2014 Language of service - French only 52 37 7 4 0 0 0 89 4 23
2014 Language of service - Both English and French 50 29 5 7 5 3 2 82 12 302
2011 Language of service - English only 77 12 6 0 1 2 3 93 1 678
2011 Language of service - French only 51 46 3 0 0 0 0 97 0 33
2011 Language of service - Both English and French 59 24 6 6 3 0 1 85 9 842
2008 Language of service - English only 82 9 4 1 1 1 2 94 1 892
2008 Language of service - French only 55 34 6 2 3 0 0 89 5 37
2008 Language of service - Both English and French 62 23 5 4 4 1 1 87 8 948

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 21 16 21 19 6 1 41 42 651
2017 Language of service - French only 19 34 21 22 4 0 0 52 26 49
2017 Language of service - Both English and French 17 29 18 19 14 2 1 47 35 325
2014 Language of service - English only 9 27 18 19 22 4 1 38 43 480
2014 Language of service - French only 22 20 29 18 7 4 0 44 26 23
2014 Language of service - Both English and French 14 21 15 21 20 7 2 39 45 303
2011 Language of service - English only 12 26 18 20 22 1 0 38 43 682
2011 Language of service - French only 25 34 16 12 3 9 0 65 17 32
2011 Language of service - Both English and French 23 30 18 14 10 3 1 56 25 842
2008 Language of service - English only 16 34 16 20 12 2 1 51 32 893
2008 Language of service - French only 6 50 15 11 13 2 3 59 25 37
2008 Language of service - Both English and French 22 37 19 12 7 2 1 61 19 948

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 15 20 15 18 26 4 3 37 47 651
2017 Language of service - French only 14 19 37 18 8 4 0 35 26 49
2017 Language of service - Both English and French 14 24 12 20 24 3 3 40 47 323
2014 Language of service - English only 8 16 18 19 32 4 3 26 55 479
2014 Language of service - French only 7 12 22 26 15 7 11 24 50 23
2014 Language of service - Both English and French 11 22 12 17 28 7 4 37 50 303
2011 Language of service - English only 8 17 14 20 37 1 3 26 59 681
2011 Language of service - French only 9 18 37 15 9 9 3 31 28 33
2011 Language of service - Both English and French 12 21 20 18 18 3 8 37 40 844
2008 Language of service - English only 12 26 15 22 22 2 2 39 45 893
2008 Language of service - French only 8 27 28 9 18 0 10 39 30 37
2008 Language of service - Both English and French 16 27 19 18 12 3 6 47 32 948

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 16 27 20 18 14 5 0 46 33 649
2017 Language of service - French only 8 31 33 18 7 4 0 40 25 49
2017 Language of service - Both English and French 16 34 22 13 12 3 0 51 26 325

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 32 16 6 4 3 0 73 10 647
2017 Language of service - French only 29 55 17 0 0 0 0 83 0 49
2017 Language of service - Both English and French 32 39 16 5 5 1 1 73 11 324
2014 Language of service - English only 37 32 17 5 3 4 1 73 9 479
2014 Language of service - French only 33 56 7 0 0 4 0 92 0 23
2014 Language of service - Both English and French 33 41 15 4 3 4 0 77 7 303

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 38 34 13 9 4 2 0 74 13 649
2017 Language of service - French only 38 50 8 2 2 0 0 88 4 49
2017 Language of service - Both English and French 34 43 10 8 3 1 0 78 12 325
2014 Language of service - English only 35 39 11 7 6 2 0 75 13 480
2014 Language of service - French only 33 34 30 0 0 4 0 69 0 23
2014 Language of service - Both English and French 33 44 12 8 2 2 0 78 10 303
2011 Language of service - English only 23 42 17 10 6 3 0 67 16 679
2011 Language of service - French only 18 50 19 6 3 3 0 70 10 32
2011 Language of service - Both English and French 28 39 21 7 4 2 1 68 11 840

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 42 35 9 9 5 0 0 77 15 648
2017 Language of service - French only 44 44 6 4 2 0 0 88 6 49
2017 Language of service - Both English and French 42 36 11 9 3 0 0 78 11 323
2014 Language of service - English only 35 35 10 10 9 1 0 70 19 478
2014 Language of service - French only 41 48 7 4 0 0 0 89 4 23
2014 Language of service - Both English and French 40 38 12 7 3 0 0 78 10 303
2011 Language of service - English only 28 36 15 12 7 0 0 65 20 673
2011 Language of service - French only 26 54 13 3 3 0 0 80 7 31
2011 Language of service - Both English and French 35 42 13 7 4 0 0 77 10 835
2008 Language of service - English only 36 40 10 10 4 0 0 76 15 893
2008 Language of service - French only 23 62 0 12 3 0 0 85 15 36
2008 Language of service - Both English and French 33 45 13 6 2 1 0 78 9 944

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 27 16 13 14 0 0 57 27 649
2017 Language of service - French only 21 53 14 6 7 0 0 74 12 49
2017 Language of service - Both English and French 29 32 19 12 7 1 0 62 19 325
2014 Language of service - English only 19 27 16 18 20 0 0 47 38 480
2014 Language of service - French only 11 63 19 4 4 0 0 74 7 23
2014 Language of service - Both English and French 24 32 15 15 14 0 0 56 29 303
2011 Language of service - English only 21 29 20 17 14 0 0 50 30 679
2011 Language of service - French only 25 37 25 9 3 0 0 62 13 32
2011 Language of service - Both English and French 27 37 18 10 6 1 0 66 16 838

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 28 31 17 13 11 0 0 59 24 651
2017 Language of service - French only 25 45 20 6 5 0 0 70 11 49
2017 Language of service - Both English and French 26 37 18 12 6 0 0 64 18 325
2014 Language of service - English only 20 29 15 18 18 0 0 48 37 480
2014 Language of service - French only 11 59 19 4 7 0 0 70 11 23
2014 Language of service - Both English and French 24 29 18 16 13 0 0 53 29 303
2011 Language of service - English only 19 31 16 20 12 1 0 51 32 677
2011 Language of service - French only 23 35 36 3 3 0 0 58 7 31
2011 Language of service - Both English and French 27 41 17 10 4 0 0 68 15 837
2008 Language of service - English only 34 39 10 12 5 1 0 73 18 894
2008 Language of service - French only 23 51 15 6 6 0 0 73 12 36
2008 Language of service - Both English and French 34 43 13 6 3 1 0 77 9 948

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 20 17 15 14 4 1 52 30 651
2017 Language of service - French only 22 27 29 13 7 2 0 50 20 49
2017 Language of service - Both English and French 27 23 20 11 12 7 0 54 25 325
2014 Language of service - English only 25 16 19 16 17 5 1 45 35 480
2014 Language of service - French only 18 23 34 0 7 18 0 50 9 23
2014 Language of service - Both English and French 25 23 17 16 13 5 0 51 31 303
2011 Language of service - English only 27 20 14 20 15 3 1 49 37 675
2011 Language of service - French only 44 28 19 6 3 0 0 72 9 32
2011 Language of service - Both English and French 30 29 17 11 8 5 1 62 20 838
2008 Language of service - English only 32 28 15 12 8 4 1 63 21 892
2008 Language of service - French only 23 38 17 6 5 11 0 69 12 36
2008 Language of service - Both English and French 33 29 17 9 6 6 1 66 16 947
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Language of service - English only 21 41 39 651
2017 Language of service - French only 13 61 26 49
2017 Language of service - Both English and French 30 34 35 325
2014 Language of service - English only 26 37 38 479
2014 Language of service - French only 14 50 36 23
2014 Language of service - Both English and French 21 41 38 303
2011 Language of service - English only 25 37 38 682
2011 Language of service - French only 13 69 19 32
2011 Language of service - Both English and French 18 55 27 842

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Language of service - English only 20 17 37 9 11 7 131
2017 Language of service - Both English and French 17 32 25 3 17 6 96
2014 Language of service - English only 29 7 22 18 9999 24 116
2014 Language of service - Both English and French 19 17 41 11 9999 11 72
2011 Language of service - English only 31 12 34 11 9999 11 166
2011 Language of service - Both English and French 28 17 37 8 9999 10 146
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 23 77 649
2017 Language of service - French only 12 88 49
2017 Language of service - Both English and French 20 80 325
2014 Language of service - English only 20 80 478
2014 Language of service - French only 30 70 23
2014 Language of service - Both English and French 15 85 303

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 57 151
2017 Language of service - Both English and French 62 66
2014 Language of service - English only 56 102
2014 Language of service - Both English and French 64 54

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 51 151
2017 Language of service - Both English and French 61 66
2014 Language of service - English only 55 102
2014 Language of service - Both English and French 55 54

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 5 151
2017 Language of service - Both English and French 14 66
2014 Language of service - Both English and French 9 54

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 151
2014 Language of service - English only 0 102

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 5 151
2014 Language of service - Both English and French 0 54

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 22 151
2017 Language of service - Both English and French 17 66
2014 Language of service - English only 24 102
2014 Language of service - Both English and French 8 54

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 66
2014 Language of service - English only 7 102
2014 Language of service - Both English and French 0 54

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 49 151
2017 Language of service - Both English and French 35 66
2014 Language of service - English only 36 101
2014 Language of service - Both English and French 42 54

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 39 151
2017 Language of service - Both English and French 39 66
2014 Language of service - English only 46 101
2014 Language of service - Both English and French 39 54

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 45 151
2017 Language of service - Both English and French 41 66
2014 Language of service - English only 52 101
2014 Language of service - Both English and French 41 54

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 34 151
2017 Language of service - Both English and French 36 66
2014 Language of service - English only 37 101
2014 Language of service - Both English and French 30 54

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 33 151
2017 Language of service - Both English and French 22 66
2014 Language of service - English only 27 101
2014 Language of service - Both English and French 34 54

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 62 151
2017 Language of service - Both English and French 57 66
2014 Language of service - English only 64 101
2014 Language of service - Both English and French 49 54

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 44 151
2017 Language of service - Both English and French 29 66
2014 Language of service - English only 39 101
2014 Language of service - Both English and French 15 54

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 66
2014 Language of service - Both English and French 0 54

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 7 151
2017 Language of service - Both English and French 9 66

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 13 151
2017 Language of service - Both English and French 13 66
2014 Language of service - English only 10 101
2014 Language of service - Both English and French 8 54

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 52 151
2017 Language of service - Both English and French 52 66
2014 Language of service - English only 51 101
2014 Language of service - Both English and French 38 54

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 35 151
2017 Language of service - Both English and French 22 66
2014 Language of service - English only 36 101
2014 Language of service - Both English and French 26 54

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 151
2017 Language of service - Both English and French 12 66
2014 Language of service - English only 15 101

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 51 151
2017 Language of service - Both English and French 56 66
2014 Language of service - English only 64 101
2014 Language of service - Both English and French 56 54

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 33 151
2017 Language of service - Both English and French 22 66
2014 Language of service - English only 29 101
2014 Language of service - Both English and French 21 54

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 151
2017 Language of service - Both English and French 12 66
2014 Language of service - English only 11 101
2014 Language of service - Both English and French 8 54

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 30 151
2017 Language of service - Both English and French 31 66
2014 Language of service - English only 39 101
2014 Language of service - Both English and French 31 54

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 151
2017 Language of service - Both English and French 17 66
2014 Language of service - English only 8 101
2014 Language of service - Both English and French 10 54

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 11 151
2017 Language of service - Both English and French 12 66
2014 Language of service - English only 11 101

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 151
2017 Language of service - Both English and French 16 66
2014 Language of service - English only 10 101
2014 Language of service - Both English and French 17 54

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 151
2014 Language of service - English only 9 101
2014 Language of service - Both English and French 16 54

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 29 151
2017 Language of service - Both English and French 19 66
2014 Language of service - English only 21 101
2014 Language of service - Both English and French 24 54

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 134
2014 Language of service - English only 12 86

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 134
2017 Language of service - Both English and French 16 58
2014 Language of service - English only 10 86
2014 Language of service - Both English and French 14 52

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 11 134
2017 Language of service - Both English and French 9 58
2014 Language of service - English only 10 86

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 6 134
2014 Language of service - English only 5 86
2014 Language of service - Both English and French 9 52

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 5 134
2017 Language of service - Both English and French 9 58
2014 Language of service - English only 15 86

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 8 134
2014 Language of service - English only 17 86
2014 Language of service - Both English and French 23 52

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 134
2017 Language of service - Both English and French 15 58
2014 Language of service - English only 5 86

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 134
2017 Language of service - Both English and French 13 58
2014 Language of service - English only 7 86

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 134
2017 Language of service - Both English and French 15 58
2014 Language of service - English only 14 86
2014 Language of service - Both English and French 13 52

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 29 134
2017 Language of service - Both English and French 24 58
2014 Language of service - English only 20 86
2014 Language of service - Both English and French 16 52

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 4 134
2014 Language of service - English only 9 86
2014 Language of service - Both English and French 9 52

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 48 134
2017 Language of service - Both English and French 48 58
2014 Language of service - English only 42 86
2014 Language of service - Both English and French 45 52

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 134
2014 Language of service - Both English and French 0 52

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 66 134
2017 Language of service - Both English and French 63 58
2014 Language of service - English only 55 86
2014 Language of service - Both English and French 48 52

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 21 134
2017 Language of service - Both English and French 13 58
2014 Language of service - English only 12 86
2014 Language of service - Both English and French 24 52

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 91 9 151
2017 Language of service - Both English and French 91 9 66

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 14 14 26 8 11 20 6 38 26 650
2017 Language of service - French only 12 23 20 6 8 20 12 51 20 49
2017 Language of service - Both English and French 11 17 16 10 11 26 10 43 33 325
2014 Language of service - English only 12 15 25 11 10 21 6 37 29 480
2014 Language of service - French only 0 26 30 4 4 22 15 42 11 23
2014 Language of service - Both English and French 14 15 20 6 6 33 6 47 20 302

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 27 22 7 9 10 1 58 17 649
2017 Language of service - French only 27 40 20 2 4 5 2 73 6 49
2017 Language of service - Both English and French 24 30 17 9 8 11 2 61 20 325
2014 Language of service - English only 19 27 21 12 8 10 2 53 23 478
2014 Language of service - French only 11 53 25 4 0 7 0 69 4 23
2014 Language of service - Both English and French 23 28 18 7 5 17 2 63 15 303
2011 Language of service - English only 27 34 18 10 6 5 0 64 17 676
2011 Language of service - French only 19 51 17 6 3 3 0 73 10 31
2011 Language of service - Both English and French 30 39 16 7 3 5 0 73 10 835
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 30 50 8 6 3 1 2 83 9 651
2017 Language of service - French only 16 43 16 12 7 0 5 63 21 49
2017 Language of service - Both English and French 28 48 7 8 2 1 6 81 11 325
2014 Language of service - English only 34 54 6 2 0 1 2 91 2 480
2014 Language of service - French only 15 38 25 7 0 0 15 62 9 23
2014 Language of service - Both English and French 21 52 12 4 2 1 9 80 7 303
2011 Language of service - English only 32 55 7 5 1 0 1 87 6 677
2011 Language of service - French only 25 40 16 16 3 0 0 65 19 32
2011 Language of service - Both English and French 22 50 13 8 3 1 3 75 11 841
2008 Language of service - English only 32 50 7 7 2 1 2 84 9 894
2008 Language of service - French only 16 41 29 2 6 2 3 60 9 36
2008 Language of service - Both English and French 20 46 15 10 3 2 3 70 14 947

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 13 25 22 11 8 17 4 48 24 648
2017 Language of service - French only 12 36 8 12 2 24 7 69 20 49
2017 Language of service - Both English and French 10 28 18 9 8 19 8 53 23 322
2014 Language of service - English only 13 32 22 12 8 9 4 52 23 480
2014 Language of service - French only 7 42 14 7 0 15 15 69 10 23
2014 Language of service - Both English and French 10 22 19 13 5 19 11 47 26 303
2011 Language of service - English only 14 30 21 14 9 10 2 50 26 679
2011 Language of service - French only 12 34 28 13 3 6 3 51 18 32
2011 Language of service - Both English and French 14 32 21 10 4 15 5 57 17 841

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 43 27 12 5 3 8 2 79 8 649
2017 Language of service - French only 31 41 13 4 0 6 5 81 4 49
2017 Language of service - Both English and French 38 35 9 4 1 8 5 85 5 325
2014 Language of service - English only 41 33 8 5 3 8 2 83 8 480
2014 Language of service - French only 25 38 18 0 0 0 18 78 0 23
2014 Language of service - Both English and French 34 31 11 3 2 9 9 80 7 303
2011 Language of service - English only 39 35 11 5 2 7 1 80 8 677
2011 Language of service - French only 21 48 15 9 0 6 0 74 10 33
2011 Language of service - Both English and French 32 40 12 5 1 6 3 80 7 843
2008 Language of service - English only 39 36 10 4 2 8 1 82 6 891
2008 Language of service - French only 9 53 20 0 6 12 0 71 7 36
2008 Language of service - Both English and French 30 42 13 3 1 8 3 81 4 945

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 32 31 14 6 3 12 2 73 11 650
2017 Language of service - French only 33 33 10 8 0 11 5 79 9 49
2017 Language of service - Both English and French 31 32 16 4 2 9 5 73 8 325
2014 Language of service - English only 29 30 14 9 7 9 2 67 18 480
2014 Language of service - French only 22 28 21 4 0 11 15 66 5 23
2014 Language of service - Both English and French 23 28 19 6 5 10 9 62 13 302
2011 Language of service - English only 29 34 15 6 4 11 1 72 11 674
2011 Language of service - French only 22 38 19 10 0 10 0 67 11 31
2011 Language of service - Both English and French 26 40 16 4 2 9 3 75 7 839
2008 Language of service - English only 36 34 13 7 4 5 2 75 11 891
2008 Language of service - French only 15 49 20 16 0 0 0 63 16 36
2008 Language of service - Both English and French 29 42 14 5 2 5 3 77 8 945
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 9 91 647
2017 Language of service - Both English and French 10 90 323
2014 Language of service - English only 6 94 478
2014 Language of service - French only 0 100 23
2014 Language of service - Both English and French 7 93 302

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 31 58
2017 Language of service - Both English and French 42 30
2014 Language of service - English only 52 29
2014 Language of service - Both English and French 46 22

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 89 58
2017 Language of service - Both English and French 84 30
2014 Language of service - English only 85 29
2014 Language of service - Both English and French 75 22

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 58
2017 Language of service - Both English and French 0 30
2014 Language of service - English only 0 29
2014 Language of service - Both English and French 0 22

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 58
2017 Language of service - Both English and French 0 30

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 58
2014 Language of service - Both English and French 0 22

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 9 58
2017 Language of service - Both English and French 26 30

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 19 30

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 22 58
2017 Language of service - Both English and French 28 30
2014 Language of service - English only 32 29
2014 Language of service - Both English and French 19 22

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 28 58
2017 Language of service - Both English and French 29 30
2014 Language of service - English only 17 29
2014 Language of service - Both English and French 37 22

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 58

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 15 58

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 10 58
2014 Language of service - English only 31 29

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 30

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 43 58
2017 Language of service - Both English and French 21 30
2014 Language of service - English only 22 29
2014 Language of service - Both English and French 28 22

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 58
2017 Language of service - Both English and French 0 30
2014 Language of service - English only 0 29
2014 Language of service - Both English and French 0 22

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 17 58
2014 Language of service - English only 39 29
2014 Language of service - Both English and French 22 22

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 33 59
2017 Language of service - Both English and French 21 30
2014 Language of service - English only 29 29
2014 Language of service - Both English and French 22 22

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 22 59
2014 Language of service - English only 13 29

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 59

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 35 59
2017 Language of service - Both English and French 16 30
2014 Language of service - English only 20 29
2014 Language of service - Both English and French 36 22

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 18 59

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 12 59

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 38 59
2017 Language of service - Both English and French 57 30
2014 Language of service - English only 53 29
2014 Language of service - Both English and French 51 22

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 47
2014 Language of service - Both English and French 0 20

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 0 47
2017 Language of service - Both English and French 0 29
2014 Language of service - English only 0 26
2014 Language of service - Both English and French 0 20

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 0 29
2014 Language of service - English only 0 26

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 19 29

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 13 47
2017 Language of service - Both English and French 16 29

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 43 47
2017 Language of service - Both English and French 22 29
2014 Language of service - English only 20 26

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Language of service - Both English and French 16 29
2014 Language of service - Both English and French 0 20

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 66 47
2017 Language of service - Both English and French 59 29
2014 Language of service - English only 40 26
2014 Language of service - Both English and French 45 20

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 74 47
2017 Language of service - Both English and French 66 29
2014 Language of service - English only 70 26
2014 Language of service - Both English and French 43 20

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Language of service - English only 17 47

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 88 12 59
2017 Language of service - Both English and French 82 18 30

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 14 27 3 5 28 6 47 12 651
2017 Language of service - French only 6 31 18 2 2 24 17 63 7 49
2017 Language of service - Both English and French 13 21 18 4 4 32 9 58 12 325
2014 Language of service - English only 17 17 28 3 3 26 6 50 10 479
2014 Language of service - French only 4 15 23 4 0 37 18 41 8 23
2014 Language of service - Both English and French 15 13 21 3 2 36 9 52 10 303

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 31 26 19 4 5 13 1 67 11 651
2017 Language of service - French only 27 38 10 4 2 14 4 81 7 49
2017 Language of service - Both English and French 27 34 14 6 3 14 2 73 10 325
2014 Language of service - English only 26 28 24 5 4 12 2 63 10 475
2014 Language of service - French only 11 41 32 0 0 16 0 62 0 23
2014 Language of service - Both English and French 23 30 22 4 2 17 3 66 6 302
2011 Language of service - English only 36 36 14 6 2 6 0 76 9 675
2011 Language of service - French only 25 50 13 6 3 3 0 77 10 32
2011 Language of service - Both English and French 33 42 14 4 1 5 0 80 5 841
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 20 19 17 24 0 1 39 42 648
2017 Language of service - French only 8 12 23 16 39 0 2 20 57 49
2017 Language of service - Both English and French 16 16 19 17 31 0 1 32 48 323

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 13 18 22 18 28 0 1 31 46 648
2017 Language of service - French only 4 10 25 21 38 0 2 14 60 49
2017 Language of service - Both English and French 13 18 27 18 23 0 2 32 41 323

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 27 21 12 13 0 4 52 26 644
2017 Language of service - French only 4 20 33 22 16 0 4 25 40 48
2017 Language of service - Both English and French 22 21 21 17 14 0 4 45 33 325

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 13 19 21 19 27 1 0 32 47 650
2017 Language of service - French only 2 15 26 28 27 0 2 17 56 47
2017 Language of service - Both English and French 14 16 19 22 27 0 2 31 50 323

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 52 20 7 4 3 1 13 84 8 645
2017 Language of service - French only 40 27 14 4 0 0 15 79 5 49
2017 Language of service - Both English and French 44 22 13 4 4 0 13 75 10 325

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 27 27 20 14 12 0 0 54 26 644
2017 Language of service - French only 22 28 30 6 14 0 0 50 20 48
2017 Language of service - Both English and French 27 27 24 11 10 0 1 55 21 324

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 26 30 20 12 10 0 1 57 22 646
2017 Language of service - French only 22 33 28 6 7 0 4 57 13 48
2017 Language of service - Both English and French 24 29 24 11 8 1 3 55 20 324

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 25 24 17 12 0 1 46 30 646
2017 Language of service - French only 21 24 20 24 9 0 2 46 34 48
2017 Language of service - Both English and French 18 30 22 14 13 2 1 49 28 324

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 24 29 24 13 9 0 1 54 22 644
2017 Language of service - French only 25 35 23 8 9 0 0 61 17 48
2017 Language of service - Both English and French 24 29 23 13 9 1 2 54 23 324

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 17 23 22 20 17 0 1 41 37 643
2017 Language of service - French only 10 17 24 29 20 0 0 27 49 48
2017 Language of service - Both English and French 22 26 24 14 12 1 1 49 26 322

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 44 21 18 9 7 0 1 66 16 650
2017 Language of service - French only 26 26 22 16 6 0 4 54 23 49
2017 Language of service - Both English and French 49 24 16 6 4 0 1 74 10 324

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 68 16 6 3 4 1 2 86 8 649
2017 Language of service - French only 59 20 8 4 2 0 7 85 6 48
2017 Language of service - Both English and French 68 13 8 4 4 0 3 83 8 325

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 32 10 3 3 0 1 83 7 649
2017 Language of service - French only 60 23 8 2 0 0 7 89 2 48
2017 Language of service - Both English and French 53 26 12 3 3 0 2 82 7 324

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 61 19 8 5 6 0 1 81 11 645
2017 Language of service - French only 60 16 8 2 8 0 7 81 11 49
2017 Language of service - Both English and French 61 17 9 5 5 0 2 80 11 324

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 53 7 2 1 1 0 35 93 4 648
2017 Language of service - French only 56 10 0 0 0 2 33 100 0 49
2017 Language of service - Both English and French 49 10 6 3 1 0 31 85 6 323

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 51 22 13 4 5 0 4 77 10 648
2017 Language of service - French only 53 26 6 2 2 0 11 89 4 49
2017 Language of service - Both English and French 53 24 11 5 2 0 5 81 7 324

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 60 19 7 4 5 1 4 83 10 650
2017 Language of service - French only 63 19 6 8 2 0 2 84 10 49
2017 Language of service - Both English and French 65 14 8 3 4 0 5 84 7 325

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 50 29 12 4 2 0 3 81 6 649
2017 Language of service - French only 52 29 12 4 0 0 3 84 4 49
2017 Language of service - Both English and French 51 28 11 6 2 0 3 80 8 325

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 11 23 37 17 12 0 0 34 29 647
2017 Language of service - French only 2 17 47 24 10 0 0 19 34 49
2017 Language of service - Both English and French 11 25 37 17 10 0 0 35 27 325

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 20 28 32 13 7 0 0 21 48 646
2017 Language of service - French only 10 36 35 14 5 0 0 19 46 49
2017 Language of service - Both English and French 12 23 36 20 9 0 0 29 35 323

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 36 40 10 8 5 0 0 77 13 648
2017 Language of service - French only 22 50 15 9 4 0 0 72 13 49
2017 Language of service - Both English and French 38 41 12 6 4 0 0 79 9 325

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 18 36 13 17 17 1 0 54 33 650
2017 Language of service - French only 12 32 23 17 14 3 0 45 31 49
2017 Language of service - Both English and French 19 40 11 15 14 1 0 59 30 324
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 34 66 649
2017 Language of service - French only 27 73 49
2017 Language of service - Both English and French 26 74 325
2014 Language of service - English only 30 70 477
2014 Language of service - Both English and French 15 85 303

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Language of service - English only 76 24 216
2017 Language of service - French only 79 21 14
2017 Language of service - Both English and French 71 29 86
2014 Language of service - English only 75 25 155
2014 Language of service - Both English and French 79 21 51

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Language of service - English only 35 41 5 13 4 0 1 78 18 163
2017 Language of service - French only 36 55 0 9 0 0 0 91 9 11
2017 Language of service - Both English and French 39 38 6 11 5 0 0 78 16 61
2014 Language of service - English only 57 26 3 11 3 0 0 83 14 123
2014 Language of service - Both English and French 37 39 14 5 4 2