2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 49 4 13 4 0 0 78 18 1027
2017 Does not provide services to public 40 46 4 8 2 0 0 86 10 928
2014 Provides services to public 31 40 5 16 8 0 0 71 24 805
2014 Does not provide services to public 38 44 4 9 4 0 0 82 13 842
2011 Provides services to public 35 45 4 12 5 0 0 79 16 1572
2011 Does not provide services to public 43 44 4 8 2 0 0 87 10 1451
2008 Provides services to public 39 46 4 9 3 0 0 85 11 1880
2008 Does not provide services to public 46 43 3 6 2 0 0 89 8 1505

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 19 2 3 1 0 1 94 3 1024
2017 Does not provide services to public 78 16 2 2 0 0 1 95 2 921
2014 Provides services to public 72 21 3 2 1 0 0 93 3 806
2014 Does not provide services to public 79 15 2 3 0 0 0 95 3 842
2011 Provides services to public 72 20 3 3 1 0 2 93 4 1567
2011 Does not provide services to public 75 17 3 2 1 1 2 95 2 1449
2008 Provides services to public 74 19 2 2 1 0 3 95 3 1878
2008 Does not provide services to public 78 16 2 2 1 0 1 95 3 1503

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 16 4 5 2 0 1 89 7 1026
2017 Does not provide services to public 73 18 4 3 2 0 1 91 5 927
2014 Provides services to public 66 20 4 5 3 0 1 87 8 804
2014 Does not provide services to public 68 18 6 6 2 0 1 87 8 841
2011 Provides services to public 67 16 3 5 2 0 5 89 8 1565
2011 Does not provide services to public 64 19 4 6 2 0 4 87 8 1447
2008 Provides services to public 70 15 3 5 2 0 5 90 8 1875
2008 Does not provide services to public 71 16 3 5 2 0 3 89 8 1502

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 33 6 15 11 0 0 68 26 1025
2017 Does not provide services to public 48 35 5 8 5 0 0 83 12 927
2014 Provides services to public 38 32 6 13 10 0 0 71 23 804
2014 Does not provide services to public 47 31 5 11 4 2 0 79 16 841
2011 Provides services to public 38 38 7 10 6 0 0 76 16 1562
2011 Does not provide services to public 48 35 6 7 3 0 1 84 10 1446

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 40 10 22 10 0 0 58 32 1024
2017 Does not provide services to public 23 43 11 15 8 0 0 66 23 925
2014 Provides services to public 18 35 10 20 17 0 0 53 37 806
2014 Does not provide services to public 20 38 13 19 10 0 0 58 29 842
2011 Provides services to public 25 38 12 17 8 0 0 63 25 1571
2011 Does not provide services to public 26 40 14 12 6 1 1 67 19 1452
2008 Provides services to public 25 44 12 13 6 0 0 69 19 1877
2008 Does not provide services to public 28 41 10 13 5 0 1 70 19 1500

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 39 9 8 4 0 0 80 12 1027
2017 Does not provide services to public 39 40 9 8 4 0 0 80 12 926
2014 Provides services to public 42 36 11 8 4 0 0 78 12 806
2014 Does not provide services to public 38 37 11 9 5 0 0 75 14 842
2011 Provides services to public 45 35 9 6 4 0 0 80 11 1565
2011 Does not provide services to public 41 36 11 8 4 0 0 77 12 1448
2008 Provides services to public 42 38 11 6 3 0 0 80 8 1877
2008 Does not provide services to public 40 40 9 6 4 0 0 80 11 1506

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 35 6 7 4 0 0 83 11 1026
2017 Does not provide services to public 46 37 6 7 3 0 0 84 10 928
2014 Provides services to public 49 35 6 6 4 0 0 84 10 804
2014 Does not provide services to public 44 35 8 7 6 0 0 79 13 842
2011 Provides services to public 50 33 6 6 4 0 0 84 10 1573
2011 Does not provide services to public 43 40 7 6 3 0 0 83 10 1448
2008 Provides services to public 47 38 6 6 3 0 0 85 9 1882
2008 Does not provide services to public 45 40 7 5 3 0 0 85 8 1505

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 35 8 14 5 0 0 73 19 1023
2017 Does not provide services to public 52 34 7 4 2 0 0 87 6 927
2014 Provides services to public 37 35 7 13 7 0 0 72 20 806
2014 Does not provide services to public 46 38 8 5 3 0 0 84 8 841

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 33 7 11 11 0 0 70 22 1026
2017 Does not provide services to public 49 31 9 7 4 0 1 80 11 928
2014 Provides services to public 30 32 11 14 12 0 0 63 26 806
2014 Does not provide services to public 44 27 11 11 6 1 1 72 17 841
2011 Provides services to public 32 36 13 9 8 1 1 69 18 1570
2011 Does not provide services to public 44 33 8 8 5 1 1 78 13 1448

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 20 11 13 20 2 9 51 36 1027
2017 Does not provide services to public 35 21 12 11 9 1 11 63 23 927
2014 Provides services to public 28 23 11 9 19 2 9 57 31 806
2014 Does not provide services to public 36 23 10 8 10 1 11 68 21 842
2011 Provides services to public 34 23 9 11 15 2 6 62 28 1566
2011 Does not provide services to public 38 23 8 11 9 1 10 68 23 1450
2008 Provides services to public 35 26 7 12 13 1 6 65 27 1877
2008 Does not provide services to public 42 24 8 9 7 2 9 74 17 1506

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 42 9 7 5 0 0 80 12 1025
2017 Does not provide services to public 34 44 9 8 4 0 0 79 12 929
2014 Provides services to public 34 41 9 8 7 0 0 76 15 806
2014 Does not provide services to public 27 42 13 12 7 0 0 69 18 842
2011 Provides services to public 42 37 9 8 4 0 0 78 12 1564
2011 Does not provide services to public 36 38 12 8 6 0 0 74 14 1446
2008 Provides services to public 45 40 7 5 2 0 0 85 8 1864
2008 Does not provide services to public 39 41 9 7 3 0 0 81 10 1498

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 32 18 15 15 0 0 53 30 1025
2017 Does not provide services to public 30 37 14 12 7 0 0 68 19 927
2014 Provides services to public 16 32 19 17 16 0 0 48 33 806
2014 Does not provide services to public 25 37 15 12 11 0 0 62 23 842
2011 Provides services to public 18 35 18 16 13 1 0 53 29 1571
2011 Does not provide services to public 24 38 18 12 8 0 0 62 20 1451

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 41 12 11 6 0 0 71 17 1025
2017 Does not provide services to public 31 40 13 12 5 0 0 70 17 927

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 39 9 5 4 0 0 82 8 1026
2017 Does not provide services to public 43 42 8 4 3 0 0 85 7 926
2014 Provides services to public 35 39 12 8 6 0 0 74 14 805
2014 Does not provide services to public 38 34 15 7 5 1 0 73 12 842
2011 Provides services to public 35 41 12 7 4 1 0 77 11 1571
2011 Does not provide services to public 35 42 13 5 3 2 0 79 8 1449
2008 Provides services to public 50 38 7 3 2 0 0 88 5 1874
2008 Does not provide services to public 47 38 8 4 2 1 0 85 6 1504

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 35 13 14 13 0 0 60 27 1025
2017 Does not provide services to public 32 38 13 11 7 0 0 70 17 928

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 32 6 2 1 0 0 91 3 1025
2017 Does not provide services to public 52 34 9 4 2 0 0 86 6 928
2014 Provides services to public 61 26 8 2 1 1 0 88 3 807
2014 Does not provide services to public 59 26 7 5 3 0 0 85 8 841
2011 Provides services to public 66 27 5 2 1 0 0 93 2 1570
2011 Does not provide services to public 57 30 7 3 2 0 0 88 5 1443

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 33 13 17 14 0 0 56 31 1025
2017 Does not provide services to public 31 40 11 11 7 0 0 71 18 926
2014 Provides services to public 16 33 12 18 21 0 1 49 39 804
2014 Does not provide services to public 25 41 10 11 11 0 1 68 22 842
2011 Provides services to public 23 36 15 14 11 0 1 60 25 1564
2011 Does not provide services to public 29 40 13 11 5 0 1 71 16 1444

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 32 17 14 13 0 0 55 28 1024
2017 Does not provide services to public 36 37 12 9 6 0 0 73 15 928
2014 Provides services to public 19 31 15 15 19 0 0 51 34 807
2014 Does not provide services to public 31 34 16 11 8 0 0 65 19 842

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 35 13 13 12 0 0 62 25 1026
2017 Does not provide services to public 36 37 12 9 5 0 0 74 14 927
2014 Provides services to public 23 31 15 16 14 1 0 54 31 805
2014 Does not provide services to public 32 33 15 12 8 0 0 65 20 841
2011 Provides services to public 28 39 13 11 7 0 0 68 19 1565
2011 Does not provide services to public 38 39 11 8 3 0 0 77 12 1446

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 39 11 6 4 0 0 79 10 1026
2017 Does not provide services to public 43 38 9 6 3 0 0 81 9 927
2014 Provides services to public 43 34 10 9 4 0 0 77 13 803
2014 Does not provide services to public 40 37 11 9 4 0 0 76 13 840
2011 Provides services to public 44 39 8 6 3 0 0 83 9 1573
2011 Does not provide services to public 43 39 8 7 3 0 0 82 10 1451
2008 Provides services to public 49 38 7 4 2 0 0 87 6 1881
2008 Does not provide services to public 48 39 7 5 2 0 0 86 7 1508

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 25 17 17 16 0 1 49 34 1023
2017 Does not provide services to public 32 36 17 9 5 0 1 68 14 928
2014 Provides services to public 21 23 22 13 20 0 2 44 33 807
2014 Does not provide services to public 29 32 21 8 9 0 0 62 18 841
2011 Provides services to public 30 24 21 11 13 0 1 55 24 1567
2011 Does not provide services to public 32 34 19 9 6 0 1 66 15 1447
2008 Provides services to public 27 28 22 13 10 0 1 55 22 1881
2008 Does not provide services to public 31 35 20 8 5 0 1 67 12 1506

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 29 30 13 8 0 2 22 47 1020
2017 Does not provide services to public 15 24 37 15 6 0 2 22 40 925
2014 Provides services to public 21 30 30 12 4 1 1 17 52 807
2014 Does not provide services to public 18 30 33 12 5 0 1 17 49 841
2011 Provides services to public 21 29 27 12 7 1 2 20 53 1556
2011 Does not provide services to public 16 30 32 12 7 0 2 20 47 1445
2008 Provides services to public 13 31 33 14 7 1 2 22 45 1862
2008 Does not provide services to public 10 27 37 17 7 1 2 25 38 1501

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 22 29 17 12 2 2 31 38 1020
2017 Does not provide services to public 9 21 33 21 12 2 3 34 31 921
2014 Provides services to public 25 27 26 14 5 1 2 19 54 805
2014 Does not provide services to public 19 25 31 13 8 2 2 22 46 836
2011 Provides services to public 18 23 27 15 10 4 3 27 44 1553
2011 Does not provide services to public 15 21 29 19 11 3 3 32 38 1443
2008 Provides services to public 9 19 31 23 11 3 3 36 30 1859
2008 Does not provide services to public 9 16 28 25 15 3 4 43 27 1493

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 23 29 16 10 1 4 28 41 1020
2017 Does not provide services to public 15 23 35 15 8 1 4 24 40 921
2014 Provides services to public 19 21 33 14 8 2 3 23 42 805
2014 Does not provide services to public 31 25 20 11 8 2 2 20 59 838
2011 Provides services to public 21 25 27 12 7 2 5 21 50 1555
2011 Does not provide services to public 20 23 28 15 7 3 4 24 46 1444
2008 Provides services to public 16 27 28 14 7 3 4 23 46 1857
2008 Does not provide services to public 14 22 30 19 9 2 4 30 38 1497

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 18 29 20 15 1 4 37 32 1017
2017 Does not provide services to public 10 19 34 23 11 1 2 35 30 918
2014 Provides services to public 21 18 29 21 7 1 3 30 40 802
2014 Does not provide services to public 22 18 31 18 10 0 1 28 40 833
2011 Provides services to public 15 19 32 18 9 2 5 29 36 1546
2011 Does not provide services to public 14 20 30 20 11 2 3 33 36 1440
2008 Provides services to public 10 18 35 22 10 1 4 34 30 1851
2008 Does not provide services to public 7 17 32 27 12 1 3 41 25 1497

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 24 23 12 12 2 3 25 51 1019
2017 Does not provide services to public 18 24 28 15 10 1 3 27 44 923
2014 Provides services to public 37 25 23 8 5 1 1 14 63 806
2014 Does not provide services to public 28 24 25 11 8 1 3 20 54 841
2011 Provides services to public 32 25 20 11 8 1 3 20 59 1557
2011 Does not provide services to public 21 25 27 13 9 1 3 23 49 1441
2008 Provides services to public 17 26 28 15 9 1 3 25 45 1861
2008 Does not provide services to public 14 21 30 19 11 1 3 31 37 1498

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 22 27 18 10 3 4 30 41 1019
2017 Does not provide services to public 9 18 30 23 13 3 4 39 29 922
2014 Provides services to public 20 18 26 20 9 3 4 31 41 805
2014 Does not provide services to public 12 17 29 24 13 2 3 39 31 838
2011 Provides services to public 14 22 28 20 9 2 4 31 39 1546
2011 Does not provide services to public 10 17 27 24 15 2 5 42 29 1437
2008 Provides services to public 12 25 29 19 10 2 3 31 39 1859
2008 Does not provide services to public 11 18 25 24 15 3 4 42 31 1491

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 27 30 11 6 1 1 17 52 1019
2017 Does not provide services to public 12 24 37 15 8 2 2 24 37 920
2014 Provides services to public 25 23 32 13 4 1 2 17 50 801
2014 Does not provide services to public 18 29 27 13 8 2 3 22 50 838
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 12 4 3 2 0 3 90 6 1024
2017 Does not provide services to public 76 11 6 2 2 0 3 90 4 928
2014 Provides services to public 73 13 5 3 3 0 3 89 6 807
2014 Does not provide services to public 70 16 5 3 2 0 3 89 6 842
2011 Provides services to public 72 14 4 3 3 1 3 90 6 1569
2011 Does not provide services to public 71 15 5 3 2 0 3 90 5 1446
2008 Provides services to public 71 14 4 3 3 0 4 90 6 1878
2008 Does not provide services to public 72 10 5 2 3 0 6 89 6 1504

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 28 16 12 14 5 2 55 28 1025
2017 Does not provide services to public 30 30 14 10 7 6 3 66 19 927
2014 Provides services to public 22 29 17 12 12 5 2 56 26 805
2014 Does not provide services to public 31 26 18 9 8 3 5 62 18 841

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 29 10 11 11 0 0 68 23 1026
2017 Does not provide services to public 44 30 8 10 7 1 0 75 17 928
2014 Provides services to public 36 32 10 11 9 1 0 69 21 807
2014 Does not provide services to public 41 30 8 10 9 1 0 73 19 840

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 34 13 16 10 1 0 61 26 1026
2017 Does not provide services to public 32 35 12 14 5 2 1 68 19 925
2014 Provides services to public 24 37 14 14 8 1 1 63 23 806
2014 Does not provide services to public 25 42 12 12 6 2 1 69 18 842
2011 Provides services to public 23 36 14 16 9 2 1 60 25 1572
2011 Does not provide services to public 31 37 13 11 5 2 1 70 17 1452
2008 Provides services to public 24 39 14 16 6 1 1 64 22 1881
2008 Does not provide services to public 33 37 11 12 5 2 1 71 18 1507

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 25 16 15 11 12 1 52 29 1025
2017 Does not provide services to public 25 31 15 12 6 10 1 63 20 927
2014 Provides services to public 19 26 19 13 11 10 3 52 27 806
2014 Does not provide services to public 28 28 17 9 8 8 2 62 19 841
2011 Provides services to public 23 28 17 14 10 7 1 55 27 1564
2011 Does not provide services to public 31 27 17 11 7 5 1 62 20 1448
2008 Provides services to public 24 29 16 13 9 8 1 58 24 1879
2008 Does not provide services to public 35 27 12 11 7 6 1 68 19 1503

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 15 17 21 21 17 1 29 51 1022
2017 Does not provide services to public 11 21 16 20 9 20 3 41 38 928
2014 Provides services to public 10 18 16 19 21 15 1 33 48 807
2014 Does not provide services to public 13 21 18 17 13 16 3 40 37 842

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 37 9 10 5 0 0 75 16 1022
2017 Does not provide services to public 50 33 7 6 3 1 0 84 9 928
2014 Provides services to public 36 39 9 12 5 0 0 75 16 807
2014 Does not provide services to public 43 36 8 9 3 0 0 80 12 840
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 32 11 11 11 0 0 67 22 1027
2017 Does not provide services to public 41 34 11 8 5 1 0 75 13 927
2014 Provides services to public 37 34 10 10 8 1 1 72 18 807
2014 Does not provide services to public 46 28 11 8 6 1 0 75 14 842
2011 Provides services to public 31 35 16 11 6 0 0 67 17 1574
2011 Does not provide services to public 37 36 12 8 6 0 1 73 14 1448
2008 Provides services to public 31 37 12 11 7 0 0 69 19 1881
2008 Does not provide services to public 37 33 12 9 6 1 0 71 16 1506

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 26 11 9 7 1 0 72 17 1026
2017 Does not provide services to public 49 29 10 6 3 2 1 81 9 928
2014 Provides services to public 48 25 10 8 8 1 1 74 16 805
2014 Does not provide services to public 51 26 11 4 5 2 2 79 10 842
2011 Provides services to public 37 34 14 9 6 2 0 72 14 1569
2011 Does not provide services to public 45 31 11 6 4 3 0 79 10 1448
2008 Provides services to public 38 34 13 8 5 3 0 73 13 1881
2008 Does not provide services to public 46 29 10 7 5 2 1 77 12 1506

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 31 10 10 9 0 0 70 20 1023
2017 Does not provide services to public 45 32 8 9 4 1 0 78 13 928
2014 Provides services to public 42 30 9 11 8 0 1 72 19 807
2014 Does not provide services to public 49 25 12 7 6 0 0 75 13 842
2011 Provides services to public 34 37 12 10 7 0 0 71 17 1568
2011 Does not provide services to public 41 38 8 7 6 1 0 79 13 1446
2008 Provides services to public 37 37 10 9 6 1 0 74 15 1879
2008 Does not provide services to public 44 32 9 10 5 1 0 76 15 1507

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 81 10 4 1 2 0 3 93 3 1026
2017 Does not provide services to public 85 7 4 1 1 0 2 94 2 927
2014 Provides services to public 81 8 3 2 3 0 3 92 5 806
2014 Does not provide services to public 82 9 4 2 1 0 2 92 3 841
2011 Provides services to public 78 12 3 2 2 0 3 93 3 1562
2011 Does not provide services to public 80 11 3 2 2 0 2 94 3 1447
2008 Provides services to public 81 9 3 2 2 0 4 93 4 1879
2008 Does not provide services to public 82 7 3 1 2 0 4 93 4 1506

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 25 6 7 7 3 3 78 15 1023
2017 Does not provide services to public 59 22 6 3 2 3 3 87 6 926
2014 Provides services to public 55 22 5 6 6 2 4 82 13 807
2014 Does not provide services to public 60 16 8 4 6 2 4 81 11 842
2011 Provides services to public 43 26 9 7 7 2 6 74 16 1570
2011 Does not provide services to public 54 25 7 5 3 2 4 84 9 1443

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 23 9 10 8 0 0 73 18 1022
2017 Does not provide services to public 61 24 6 4 4 1 0 86 8 928

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 22 12 6 6 1 0 76 12 1025
2017 Does not provide services to public 63 22 8 3 3 1 0 86 6 928

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 24 10 9 10 0 0 71 19 1021
2017 Does not provide services to public 56 26 7 7 4 0 0 82 10 925
2014 Provides services to public 49 25 9 7 8 1 1 75 15 805
2014 Does not provide services to public 58 20 10 7 6 0 0 78 12 841
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 38 16 14 8 2 2 61 22 102
2017 Does not provide services to public 27 32 15 10 4 6 7 67 16 242
2014 Provides services to public 18 41 15 12 10 1 3 62 23 96
2014 Does not provide services to public 36 27 14 8 7 1 6 68 17 212

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 29 16 8 8 10 1 65 17 1026
2017 Does not provide services to public 29 35 15 10 5 7 0 69 16 927
2014 Provides services to public 21 21 23 12 13 9 0 47 28 807
2014 Does not provide services to public 17 30 19 13 14 7 1 51 29 842
2011 Provides services to public 19 30 24 11 10 7 0 52 22 1568
2011 Does not provide services to public 19 31 21 13 8 7 1 54 23 1446

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 29 16 16 12 3 1 54 29 1024
2017 Does not provide services to public 25 36 17 14 7 2 0 62 21 928
2014 Provides services to public 15 21 18 20 23 3 0 37 44 807
2014 Does not provide services to public 14 24 21 19 18 4 1 40 38 841
2011 Provides services to public 16 27 23 17 15 2 0 44 33 1563
2011 Does not provide services to public 17 30 20 18 12 3 0 49 31 1443
2008 Provides services to public 22 33 18 14 9 4 0 58 23 1872
2008 Does not provide services to public 26 36 16 12 7 3 0 64 19 1504

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 24 18 20 15 6 1 42 38 1022
2017 Does not provide services to public 16 30 19 20 9 5 0 49 31 929
2014 Provides services to public 11 18 18 23 25 5 0 30 51 806
2014 Does not provide services to public 11 19 21 21 22 5 1 32 46 841
2011 Provides services to public 10 26 22 21 16 6 0 38 38 1560
2011 Does not provide services to public 9 28 23 20 11 8 0 41 35 1449
2008 Provides services to public 12 31 20 20 10 6 0 47 32 1877
2008 Does not provide services to public 13 37 17 16 9 7 1 55 27 1505

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 24 18 15 17 5 0 47 34 1022
2017 Does not provide services to public 23 33 18 12 9 5 0 59 22 929
2014 Provides services to public 15 17 18 15 28 7 0 34 46 806
2014 Does not provide services to public 12 23 20 17 22 6 1 37 41 842
2011 Provides services to public 14 26 20 17 16 7 0 43 36 1565
2011 Does not provide services to public 15 31 19 16 12 7 0 50 30 1449
2008 Provides services to public 19 31 18 13 10 9 0 55 26 1878
2008 Does not provide services to public 22 36 15 12 6 8 0 63 20 1505

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 29 16 20 15 3 0 47 36 1024
2017 Does not provide services to public 16 32 15 21 13 3 0 49 35 924
2014 Provides services to public 12 19 17 19 29 4 0 32 50 806
2014 Does not provide services to public 9 24 15 27 22 3 1 34 51 839
2011 Provides services to public 12 30 17 21 16 3 0 44 38 1562
2011 Does not provide services to public 11 31 16 23 15 4 0 44 39 1449
2008 Provides services to public 17 39 14 19 8 3 0 57 28 1878
2008 Does not provide services to public 18 38 13 19 8 3 0 58 28 1506
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 41 14 9 4 1 0 72 14 1026
2017 Does not provide services to public 30 42 15 9 4 1 0 72 13 929
2014 Provides services to public 17 31 19 17 14 2 0 49 32 806
2014 Does not provide services to public 15 31 21 19 10 3 1 48 30 842
2011 Provides services to public 24 41 17 11 6 1 0 66 17 1565
2011 Does not provide services to public 22 43 17 10 5 2 1 67 16 1447

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 41 9 4 2 1 0 85 6 1026
2017 Does not provide services to public 46 38 9 4 1 2 0 86 5 929
2014 Provides services to public 44 38 8 6 2 2 0 84 7 806
2014 Does not provide services to public 43 35 14 3 2 3 1 80 5 841
2011 Provides services to public 35 41 13 6 2 3 0 78 8 1567
2011 Does not provide services to public 36 40 13 4 2 4 1 79 6 1447

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 35 11 11 7 1 1 70 18 1024
2017 Does not provide services to public 37 35 12 8 5 3 1 74 13 926
2014 Provides services to public 32 37 13 9 6 2 1 71 15 805
2014 Does not provide services to public 37 34 15 4 5 3 1 74 10 842
2011 Provides services to public 33 38 10 9 5 3 1 74 15 1564
2011 Does not provide services to public 36 33 13 9 5 3 1 73 14 1443
2008 Provides services to public 34 36 11 9 5 4 1 74 14 1877
2008 Does not provide services to public 34 35 12 8 4 5 1 74 13 1505

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 28 22 14 11 4 1 51 26 1023
2017 Does not provide services to public 20 30 23 14 8 4 1 53 23 928
2014 Provides services to public 20 27 23 13 11 5 1 50 26 807
2014 Does not provide services to public 20 28 21 15 7 7 2 52 25 841
2011 Provides services to public 16 34 23 12 7 6 1 54 21 1559
2011 Does not provide services to public 16 34 22 13 8 6 2 54 22 1446

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 24 17 16 16 8 1 47 35 1025
2017 Does not provide services to public 18 22 17 19 11 10 3 46 34 928
2014 Provides services to public 16 26 17 16 15 8 2 47 34 806
2014 Does not provide services to public 16 22 16 19 13 9 5 44 37 840
2011 Provides services to public 16 25 20 17 13 7 2 46 32 1565
2011 Does not provide services to public 16 24 20 17 12 10 2 45 32 1450

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 71 13 7 4 2 0 4 87 5 1027
2017 Does not provide services to public 67 17 7 3 1 1 4 88 4 927
2014 Provides services to public 65 16 7 4 2 3 4 86 6 807
2014 Does not provide services to public 59 20 8 3 1 1 6 86 5 842

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 70 17 5 3 2 2 2 90 5 1024
2017 Does not provide services to public 73 14 6 1 1 2 3 91 3 929
2014 Provides services to public 67 18 5 3 2 2 2 89 5 806
2014 Does not provide services to public 67 18 7 2 1 2 3 89 3 841
2011 Provides services to public 67 19 6 3 2 1 2 89 5 1565
2011 Does not provide services to public 68 18 6 2 1 2 3 90 3 1448
2008 Provides services to public 71 17 5 3 2 1 2 90 5 1880
2008 Does not provide services to public 70 16 6 2 1 2 3 91 4 1503

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 24 17 20 16 4 1 43 39 1027
2017 Does not provide services to public 22 35 16 16 9 3 0 59 25 927
2014 Provides services to public 11 24 17 19 21 5 1 38 43 807
2014 Does not provide services to public 15 22 21 20 14 4 2 40 37 840
2011 Provides services to public 18 29 18 17 15 3 0 49 33 1568
2011 Does not provide services to public 18 33 18 16 11 2 1 53 28 1448
2008 Provides services to public 19 36 18 16 9 2 1 56 25 1881
2008 Does not provide services to public 23 37 15 13 8 3 1 63 22 1504

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 21 15 19 25 4 3 38 46 1025
2017 Does not provide services to public 20 29 15 16 15 3 2 52 33 925
2014 Provides services to public 9 18 15 18 30 5 3 30 53 806
2014 Does not provide services to public 12 22 19 19 19 4 4 37 42 842
2011 Provides services to public 10 19 18 19 26 2 5 32 49 1570
2011 Does not provide services to public 12 28 17 17 19 3 4 43 39 1452
2008 Provides services to public 14 27 17 19 16 2 4 43 38 1881
2008 Does not provide services to public 20 33 13 16 13 3 3 56 31 1504

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 30 21 17 13 4 0 47 30 1025
2017 Does not provide services to public 22 37 19 13 5 4 0 61 19 929

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 35 16 5 4 3 1 73 10 1022
2017 Does not provide services to public 39 35 15 4 3 5 0 78 7 926
2014 Provides services to public 36 36 16 5 3 4 1 75 8 806
2014 Does not provide services to public 36 32 20 3 2 7 1 74 5 840

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 38 12 8 4 1 0 76 12 1025
2017 Does not provide services to public 39 38 12 6 2 2 0 80 8 928
2014 Provides services to public 34 41 12 7 4 2 0 76 11 807
2014 Does not provide services to public 38 36 13 7 3 3 0 76 10 842
2011 Provides services to public 26 40 19 8 5 2 0 67 13 1564
2011 Does not provide services to public 29 41 17 5 4 3 0 73 10 1444

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 36 9 9 4 0 0 78 13 1022
2017 Does not provide services to public 48 36 8 6 3 0 0 84 8 928
2014 Provides services to public 37 37 11 9 6 0 0 74 15 805
2014 Does not provide services to public 37 40 11 7 5 0 0 77 12 841
2011 Provides services to public 32 40 14 9 5 0 0 72 14 1552
2011 Does not provide services to public 37 41 13 5 4 0 0 78 9 1444
2008 Provides services to public 34 43 11 8 3 1 0 77 11 1876
2008 Does not provide services to public 42 40 10 5 2 1 0 83 7 1505

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 30 17 12 11 0 0 59 24 1025
2017 Does not provide services to public 35 34 16 9 5 0 0 69 14 927
2014 Provides services to public 21 30 15 16 17 0 0 51 34 807
2014 Does not provide services to public 22 29 22 14 12 1 0 52 26 842
2011 Provides services to public 25 34 19 13 9 1 0 59 22 1562
2011 Does not provide services to public 28 35 18 11 6 1 0 64 18 1447

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 34 17 13 9 0 0 61 21 1027
2017 Does not provide services to public 36 36 14 10 4 0 0 72 14 928
2014 Provides services to public 21 30 16 17 16 0 0 51 33 807
2014 Does not provide services to public 22 31 21 15 12 0 0 53 26 842
2011 Provides services to public 24 37 17 14 8 0 0 61 22 1558
2011 Does not provide services to public 27 39 16 11 6 1 0 66 18 1446
2008 Provides services to public 33 41 12 9 4 1 0 75 13 1881
2008 Does not provide services to public 41 38 11 7 3 1 0 80 9 1506

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 22 19 14 13 5 0 53 28 1027
2017 Does not provide services to public 33 26 16 13 7 4 0 62 21 926
2014 Provides services to public 25 19 19 16 15 6 1 47 33 807
2014 Does not provide services to public 25 25 20 12 10 5 2 54 24 842
2011 Provides services to public 29 25 15 15 11 4 1 57 27 1558
2011 Does not provide services to public 30 25 16 12 10 6 1 60 23 1448
2008 Provides services to public 32 29 16 10 7 5 1 65 18 1878
2008 Does not provide services to public 36 28 16 10 5 4 1 68 16 1506
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 23 40 37 1027
2017 Does not provide services to public 26 37 37 929
2014 Provides services to public 24 39 38 806
2014 Does not provide services to public 27 37 36 842
2011 Provides services to public 21 48 32 1568
2011 Does not provide services to public 24 47 30 1449

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 19 23 31 7 14 6 233
2017 Does not provide services to public 19 31 19 6 21 3 239
2014 Provides services to public 25 11 28 15 9999 20 192
2014 Does not provide services to public 19 31 17 15 9999 18 210
2011 Provides services to public 30 14 35 9 9999 11 321
2011 Does not provide services to public 28 26 31 7 9999 9 343
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 22 78 1025
2017 Does not provide services to public 14 86 927
2014 Provides services to public 19 81 805
2014 Does not provide services to public 17 83 839

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 59 223
2017 Does not provide services to public 62 134
2014 Provides services to public 60 162
2014 Does not provide services to public 49 141

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 223
2017 Does not provide services to public 60 134
2014 Provides services to public 53 162
2014 Does not provide services to public 62 141

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 223
2017 Does not provide services to public 6 134
2014 Provides services to public 5 162
2014 Does not provide services to public 8 141

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 223

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 223

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 223
2017 Does not provide services to public 7 134
2014 Provides services to public 18 162

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 223
2017 Does not provide services to public 38 134
2014 Provides services to public 38 161
2014 Does not provide services to public 37 141

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 223
2017 Does not provide services to public 41 134
2014 Provides services to public 43 161
2014 Does not provide services to public 42 141

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 223
2017 Does not provide services to public 44 134
2014 Provides services to public 47 161
2014 Does not provide services to public 53 141

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 223
2017 Does not provide services to public 46 134
2014 Provides services to public 34 161
2014 Does not provide services to public 40 141

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 223
2017 Does not provide services to public 34 134
2014 Provides services to public 28 161
2014 Does not provide services to public 38 141

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 223
2017 Does not provide services to public 45 134
2014 Provides services to public 57 161
2014 Does not provide services to public 61 141

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 223
2017 Does not provide services to public 33 134
2014 Provides services to public 31 161
2014 Does not provide services to public 29 141

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 134

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 223
2017 Does not provide services to public 8 134
2014 Provides services to public 6 161
2014 Does not provide services to public 3 141

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 223
2017 Does not provide services to public 5 134
2014 Provides services to public 9 161
2014 Does not provide services to public 13 141

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 223
2017 Does not provide services to public 42 134
2014 Provides services to public 45 161
2014 Does not provide services to public 33 141

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 223
2017 Does not provide services to public 26 134
2014 Provides services to public 31 161
2014 Does not provide services to public 28 141

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 223
2017 Does not provide services to public 13 134
2014 Provides services to public 15 161
2014 Does not provide services to public 10 141

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 223
2017 Does not provide services to public 50 133
2014 Provides services to public 61 161
2014 Does not provide services to public 49 141

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 223
2017 Does not provide services to public 31 133
2014 Provides services to public 25 161
2014 Does not provide services to public 26 141

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 223
2017 Does not provide services to public 11 133
2014 Provides services to public 9 161
2014 Does not provide services to public 13 141

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 223
2017 Does not provide services to public 18 133
2014 Provides services to public 36 161
2014 Does not provide services to public 15 141

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 223
2017 Does not provide services to public 6 133
2014 Provides services to public 9 161
2014 Does not provide services to public 11 141

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 223
2017 Does not provide services to public 5 133
2014 Provides services to public 10 161
2014 Does not provide services to public 4 141

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 223
2017 Does not provide services to public 9 133
2014 Provides services to public 13 161
2014 Does not provide services to public 16 141

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 223
2017 Does not provide services to public 9 133
2014 Provides services to public 13 161
2014 Does not provide services to public 12 141

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 223
2017 Does not provide services to public 33 133
2014 Provides services to public 21 161
2014 Does not provide services to public 32 141

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 198
2017 Does not provide services to public 9 127
2014 Provides services to public 10 143
2014 Does not provide services to public 10 135

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 198
2017 Does not provide services to public 19 127
2014 Provides services to public 12 143
2014 Does not provide services to public 15 135

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 198
2017 Does not provide services to public 8 127
2014 Provides services to public 11 143
2014 Does not provide services to public 9 135

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 198
2017 Does not provide services to public 9 127
2014 Provides services to public 6 143
2014 Does not provide services to public 6 135

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 198
2017 Does not provide services to public 8 127
2014 Provides services to public 13 143
2014 Does not provide services to public 5 135

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 198
2017 Does not provide services to public 9 127
2014 Provides services to public 18 143
2014 Does not provide services to public 9 135

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 198
2017 Does not provide services to public 16 127
2014 Provides services to public 5 143
2014 Does not provide services to public 8 135

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 198
2017 Does not provide services to public 11 127
2014 Provides services to public 7 143
2014 Does not provide services to public 5 135

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 198
2017 Does not provide services to public 8 127
2014 Provides services to public 13 143
2014 Does not provide services to public 8 135

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 198
2017 Does not provide services to public 20 127
2014 Provides services to public 18 143
2014 Does not provide services to public 23 135

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 198
2017 Does not provide services to public 8 127
2014 Provides services to public 8 143
2014 Does not provide services to public 3 135

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 198
2017 Does not provide services to public 42 127
2014 Provides services to public 42 143
2014 Does not provide services to public 37 135

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 65 198
2017 Does not provide services to public 53 127
2014 Provides services to public 51 143
2014 Does not provide services to public 66 135

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 127

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 198
2017 Does not provide services to public 13 127
2014 Provides services to public 17 143
2014 Does not provide services to public 9 135

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 91 9 223
2017 Does not provide services to public 93 7 132

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 16 23 9 11 22 8 40 28 1026
2017 Does not provide services to public 16 14 18 6 6 31 9 51 19 928
2014 Provides services to public 13 15 23 9 8 25 6 41 25 806
2014 Does not provide services to public 13 17 23 5 7 30 5 46 19 841

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 28 20 7 8 10 1 60 18 1025
2017 Does not provide services to public 29 27 19 6 5 13 1 66 12 927
2014 Provides services to public 21 28 20 10 6 13 2 57 19 805
2014 Does not provide services to public 23 26 21 7 6 16 1 59 16 840
2011 Provides services to public 29 37 17 8 4 5 0 69 13 1556
2011 Does not provide services to public 31 35 17 6 3 7 0 72 10 1443
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 49 8 7 3 1 3 81 10 1027
2017 Does not provide services to public 29 45 7 5 4 2 7 82 10 928
2014 Provides services to public 29 53 9 3 1 1 5 87 4 807
2014 Does not provide services to public 27 45 12 2 1 3 8 82 4 841
2011 Provides services to public 26 52 11 7 2 1 2 80 9 1563
2011 Does not provide services to public 29 50 8 5 1 1 5 85 6 1447
2008 Provides services to public 26 48 11 9 2 2 3 77 12 1880
2008 Does not provide services to public 29 46 9 6 2 2 6 81 9 1506

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 27 20 10 8 18 5 50 23 1021
2017 Does not provide services to public 14 24 20 9 3 22 8 55 17 925
2014 Provides services to public 12 28 20 12 7 13 7 51 24 807
2014 Does not provide services to public 11 24 27 6 5 16 12 49 14 842
2011 Provides services to public 14 31 21 12 6 12 4 54 21 1564
2011 Does not provide services to public 14 31 23 7 3 17 5 58 13 1442

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 30 11 4 2 8 3 81 7 1025
2017 Does not provide services to public 43 27 10 2 1 10 7 83 4 928
2014 Provides services to public 38 33 9 4 2 8 5 82 7 807
2014 Does not provide services to public 36 29 11 2 2 11 8 81 5 841
2011 Provides services to public 35 37 12 5 2 6 2 79 7 1565
2011 Does not provide services to public 41 32 11 3 1 6 5 83 4 1446
2008 Provides services to public 33 40 12 3 1 8 2 81 5 1875
2008 Does not provide services to public 43 33 9 2 1 8 5 86 4 1503

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 31 15 6 3 11 3 73 10 1026
2017 Does not provide services to public 32 30 14 3 2 13 6 77 6 927
2014 Provides services to public 26 29 16 7 6 10 5 65 16 806
2014 Does not provide services to public 24 27 20 5 4 13 8 64 11 841
2011 Provides services to public 28 37 15 5 3 10 2 74 9 1557
2011 Does not provide services to public 30 32 16 5 2 10 5 74 8 1442
2008 Provides services to public 32 38 14 6 3 5 2 76 10 1875
2008 Does not provide services to public 37 33 12 5 2 7 5 79 8 1508
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 9 91 1020
2017 Does not provide services to public 5 95 928
2014 Provides services to public 6 94 804
2014 Does not provide services to public 7 93 840

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 90
2017 Does not provide services to public 23 44
2014 Provides services to public 49 51
2014 Does not provide services to public 32 53

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 87 90
2017 Does not provide services to public 75 44
2014 Provides services to public 80 51
2014 Does not provide services to public 75 53

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 90
2017 Does not provide services to public 0 44
2014 Provides services to public 0 51
2014 Does not provide services to public 0 53

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 90
2014 Does not provide services to public 0 53

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 90
2017 Does not provide services to public 0 44
2014 Provides services to public 10 51

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 90
2017 Does not provide services to public 11 44

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 90
2014 Provides services to public 11 51

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 90
2014 Provides services to public 14 51

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 90

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 90

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 90
2017 Does not provide services to public 32 44
2014 Provides services to public 26 51
2014 Does not provide services to public 21 53

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 90
2017 Does not provide services to public 36 44
2014 Provides services to public 25 51
2014 Does not provide services to public 21 53

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 90

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 90
2017 Does not provide services to public 25 44
2014 Provides services to public 24 51
2014 Does not provide services to public 27 53

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 44

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 90
2017 Does not provide services to public 25 44
2014 Provides services to public 25 51
2014 Does not provide services to public 29 53

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 90
2017 Does not provide services to public 0 44
2014 Provides services to public 0 51
2014 Does not provide services to public 0 53

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 90
2017 Does not provide services to public 15 44
2014 Provides services to public 31 51
2014 Does not provide services to public 34 53

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 91
2017 Does not provide services to public 23 44
2014 Provides services to public 26 51
2014 Does not provide services to public 11 53

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 91
2017 Does not provide services to public 16 44
2014 Provides services to public 11 51
2014 Does not provide services to public 9 53

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 91

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 91
2017 Does not provide services to public 16 44
2014 Provides services to public 27 51
2014 Does not provide services to public 29 53

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 91
2014 Provides services to public 10 51

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 91
2014 Provides services to public 8 51

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 91
2014 Does not provide services to public 19 53

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 91
2017 Does not provide services to public 61 44
2014 Provides services to public 52 51
2014 Does not provide services to public 60 53

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 78

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 78
2017 Does not provide services to public 0 43
2014 Provides services to public 0 46

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 78
2017 Does not provide services to public 23 43

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 78
2017 Does not provide services to public 17 43
2014 Does not provide services to public 9 51

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 78
2014 Does not provide services to public 16 51

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 78
2017 Does not provide services to public 21 43
2014 Provides services to public 20 46
2014 Does not provide services to public 26 51

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 78
2017 Does not provide services to public 12 43
2014 Does not provide services to public 8 51

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 63 78
2017 Does not provide services to public 48 43
2014 Provides services to public 42 46
2014 Does not provide services to public 56 51

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 71 78
2017 Does not provide services to public 51 43
2014 Provides services to public 59 46
2014 Does not provide services to public 60 51

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 43

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 78
2017 Does not provide services to public 14 43
2014 Provides services to public 13 46

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 86 14 91
2017 Does not provide services to public 91 9 44

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 17 24 3 4 29 8 51 12 1027
2017 Does not provide services to public 17 14 21 3 2 37 7 55 8 928
2014 Provides services to public 16 16 25 3 3 30 7 51 10 806
2014 Does not provide services to public 13 14 26 1 3 36 6 48 8 841

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 29 17 5 4 14 2 69 10 1027
2017 Does not provide services to public 32 29 18 3 2 15 2 73 6 927
2014 Provides services to public 25 30 23 4 3 14 2 64 8 801
2014 Does not provide services to public 25 24 25 2 3 19 2 62 7 841
2011 Provides services to public 34 40 14 5 2 6 0 78 7 1562
2011 Does not provide services to public 36 37 13 3 1 8 0 80 5 1447
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 18 19 17 27 0 1 36 45 1022
2017 Does not provide services to public 18 25 21 18 18 0 1 44 35 928

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 18 24 18 27 0 1 31 45 1022
2017 Does not provide services to public 18 29 27 15 9 0 0 48 25 926

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 24 22 14 14 0 4 48 29 1019
2017 Does not provide services to public 23 28 25 13 8 0 2 52 22 923

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 18 20 20 27 1 1 31 48 1022
2017 Does not provide services to public 17 29 22 16 15 0 2 46 31 928

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 21 9 4 3 1 13 81 8 1021
2017 Does not provide services to public 48 23 12 5 3 0 8 78 9 925

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 27 21 13 11 0 1 54 24 1018
2017 Does not provide services to public 31 32 21 10 6 0 0 63 16 926

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 30 22 12 9 0 2 57 21 1020
2017 Does not provide services to public 25 37 22 9 5 0 1 63 15 927

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 27 23 16 12 1 1 47 29 1020
2017 Does not provide services to public 18 31 27 13 9 1 1 50 23 923

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 29 23 13 9 0 1 54 22 1018
2017 Does not provide services to public 24 32 22 13 8 1 1 57 21 926

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 24 22 18 16 0 1 43 34 1015
2017 Does not provide services to public 26 34 22 10 7 0 1 61 17 924

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 22 17 8 6 0 2 68 14 1025
2017 Does not provide services to public 60 23 9 4 3 0 1 83 8 928

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 15 7 4 4 1 3 85 8 1024
2017 Does not provide services to public 77 10 5 3 2 0 2 90 5 928

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 30 10 3 3 0 2 83 7 1023
2017 Does not provide services to public 58 28 8 3 2 0 1 87 5 927

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 18 8 5 6 0 2 80 11 1020
2017 Does not provide services to public 63 21 7 5 3 0 1 85 8 921

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 8 3 2 1 0 34 91 4 1022
2017 Does not provide services to public 56 12 5 1 1 0 26 91 3 928

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 23 12 5 4 0 5 78 9 1023
2017 Does not provide services to public 73 15 3 2 0 1 7 94 2 918

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 18 7 4 5 1 4 84 9 1026
2017 Does not provide services to public 62 17 7 5 5 1 3 82 10 929

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 29 12 4 2 0 3 81 7 1025
2017 Does not provide services to public 53 29 10 3 2 0 2 84 5 928

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 23 38 17 12 0 0 34 29 1023
2017 Does not provide services to public 12 34 36 12 4 0 0 47 16 928

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 27 33 16 8 0 0 23 43 1020
2017 Does not provide services to public 7 23 41 20 8 0 0 28 30 925

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 41 11 7 4 0 0 77 12 1024
2017 Does not provide services to public 51 37 6 3 2 1 0 89 5 929

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 37 13 16 16 1 0 55 32 1025
2017 Does not provide services to public 23 42 14 13 7 2 0 66 20 926
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 31 69 1025
2017 Does not provide services to public 18 82 926
2014 Provides services to public 23 77 804
2014 Does not provide services to public 14 86 841

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 75 25 316
2017 Does not provide services to public 89 11 165
2014 Provides services to public 76 24 209
2014 Does not provide services to public 83 17 114

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 41 5 12 4 0 1 78 17 235
2017 Does not provide services to public 48 33 4 12 1 0 1 82 13 146
2014 Provides services to public 52 29 6 9 4 1 0 82 12 165
2014 Does not provide services to public 48 29 6 13 5 0 0 76 18 94
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 20 20 13 20 2 0 25 75 1027
2017 Does not provide services to public 24 25 21 13 14 2 0 24 76 926

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 746
2017 Does not provide services to public 23 681

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 746
2017 Does not provide services to public 36 681

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 746
2017 Does not provide services to public 19 681

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 746
2017 Does not provide services to public 52 681

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 746
2017 Does not provide services to public 5 681

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 746
2017 Does not provide services to public 39 681

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 4 42 22 12 5 15 740
2017 Does not provide services to public 5 44 21 11 5 14 676

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 22 12 17 33 1 6 34 53 750
2017 Does not provide services to public 11 22 13 19 24 3 8 38 48 684

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 8 10 16 56 2 5 12 77 749
2017 Does not provide services to public 4 8 11 20 48 2 7 14 75 684
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