2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 46 4 11 3 0 0 82 14 1598
2017 First official language - French 28 54 6 9 3 0 0 81 13 358
2014 First official language - English 34 43 5 13 6 0 0 77 18 1335
2014 First official language - French 36 40 6 11 8 0 0 76 18 314
2011 First official language - English 35 46 3 12 4 0 0 81 16 1922
2011 First official language - French 45 40 5 7 2 0 0 86 9 1116
2008 First official language - English 40 45 3 9 3 0 0 85 12 2245
2008 First official language - French 45 44 5 5 1 0 0 89 5 1145

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 83 13 2 1 0 0 1 97 2 1589
2017 First official language - French 47 40 4 8 1 0 0 87 9 357
2014 First official language - English 81 14 2 2 1 0 0 96 2 1336
2014 First official language - French 54 36 4 5 2 0 0 89 7 314
2011 First official language - English 79 14 2 1 1 0 2 96 2 1919
2011 First official language - French 62 26 4 3 1 1 3 91 5 1112
2008 First official language - English 83 13 2 1 1 0 1 97 2 2240
2008 First official language - French 61 27 3 3 1 0 5 92 4 1146

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 80 14 3 1 1 0 1 95 3 1597
2017 First official language - French 36 33 9 16 7 0 0 68 22 357
2014 First official language - English 74 16 3 3 1 0 1 92 4 1333
2014 First official language - French 34 29 13 17 7 0 0 63 24 314
2011 First official language - English 74 16 3 4 1 0 2 92 5 1918
2011 First official language - French 52 21 5 8 4 0 10 81 14 1109
2008 First official language - English 80 13 2 3 1 0 1 94 4 2240
2008 First official language - French 53 20 5 9 4 0 9 80 14 1142

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 33 5 11 8 0 0 76 19 1595
2017 First official language - French 33 38 8 14 7 0 0 71 21 358
2014 First official language - English 43 31 5 12 7 1 0 75 20 1333
2014 First official language - French 41 35 7 13 5 0 0 76 17 314
2011 First official language - English 45 35 6 9 5 0 0 79 15 1916
2011 First official language - French 39 40 9 7 4 0 1 80 11 1107

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 41 9 19 10 0 0 62 29 1592
2017 First official language - French 17 43 17 17 6 0 0 60 23 358
2014 First official language - English 19 36 10 21 13 0 0 55 34 1336
2014 First official language - French 18 40 17 13 13 0 0 58 26 314
2011 First official language - English 21 40 13 17 10 0 0 61 27 1924
2011 First official language - French 32 38 15 10 4 0 1 71 14 1114
2008 First official language - English 23 45 10 15 7 0 1 68 22 2239
2008 First official language - French 32 41 14 9 4 0 1 73 13 1144

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 39 8 8 4 0 0 80 12 1595
2017 First official language - French 34 45 10 8 2 0 0 80 10 358
2014 First official language - English 40 37 11 9 4 0 0 77 13 1336
2014 First official language - French 39 34 13 7 7 0 0 74 13 314
2011 First official language - English 41 37 9 7 5 0 0 78 12 1917
2011 First official language - French 45 34 12 7 2 0 0 79 9 1110
2008 First official language - English 41 40 9 6 4 0 0 81 10 2245
2008 First official language - French 42 38 12 5 2 0 0 80 8 1143

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 35 6 7 3 0 0 84 10 1595
2017 First official language - French 40 40 8 8 4 0 0 80 12 358
2014 First official language - English 46 36 7 7 4 0 0 82 11 1335
2014 First official language - French 47 32 8 6 7 0 0 79 13 313
2011 First official language - English 47 36 6 6 4 0 0 83 11 1922
2011 First official language - French 47 36 8 5 3 0 1 84 9 1114
2008 First official language - English 46 39 5 5 4 0 0 86 9 2247
2008 First official language - French 46 37 8 5 3 0 0 84 8 1146

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 33 7 10 4 0 0 79 14 1594
2017 First official language - French 36 45 8 9 2 0 0 81 11 357
2014 First official language - English 42 36 7 9 5 0 0 78 14 1335
2014 First official language - French 39 40 9 7 5 0 0 79 12 314

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 32 7 10 7 0 0 75 17 1598
2017 First official language - French 37 36 11 7 8 0 1 74 15 357
2014 First official language - English 38 28 10 13 10 1 0 67 22 1335
2014 First official language - French 31 37 14 11 5 0 1 69 17 314
2011 First official language - English 41 33 8 10 8 1 0 74 18 1920
2011 First official language - French 32 37 16 7 4 1 3 72 12 1113

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 19 12 11 16 2 10 55 31 1597
2017 First official language - French 31 26 10 14 9 1 9 63 26 358
2014 First official language - English 32 23 10 9 15 1 10 62 27 1336
2014 First official language - French 33 24 11 7 12 1 12 65 22 314
2011 First official language - English 29 22 10 13 17 1 8 56 33 1921
2011 First official language - French 47 25 8 7 6 1 6 77 14 1109
2008 First official language - English 33 23 8 12 13 2 8 62 29 2243
2008 First official language - French 46 28 7 7 4 1 7 80 12 1145

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 42 8 8 5 0 0 79 12 1597
2017 First official language - French 33 47 10 6 4 0 0 80 10 358
2014 First official language - English 30 42 11 10 7 0 0 71 17 1336
2014 First official language - French 32 41 11 11 4 0 0 73 16 314
2011 First official language - English 37 38 10 9 7 0 0 75 16 1917
2011 First official language - French 42 37 12 6 2 0 0 79 9 1108
2008 First official language - English 44 40 6 7 3 0 0 84 10 2221
2008 First official language - French 40 41 12 4 2 0 0 82 6 1146

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 35 14 14 11 0 0 60 26 1598
2017 First official language - French 25 33 23 11 8 0 0 58 19 355
2014 First official language - English 21 34 16 15 14 0 0 55 29 1336
2014 First official language - French 22 35 22 12 10 0 0 57 21 314
2011 First official language - English 20 37 15 15 12 0 0 57 28 1921
2011 First official language - French 21 35 22 13 7 1 1 57 20 1116

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 39 12 12 6 0 0 69 18 1596
2017 First official language - French 26 49 13 9 4 0 0 75 12 357

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 40 8 5 3 0 0 84 8 1595
2017 First official language - French 39 42 11 4 3 0 0 81 8 358
2014 First official language - English 37 36 13 9 5 1 0 73 14 1336
2014 First official language - French 33 39 17 4 7 0 0 73 10 313
2011 First official language - English 36 41 11 7 4 1 0 78 11 1921
2011 First official language - French 34 42 15 5 2 2 1 78 7 1113
2008 First official language - English 52 35 6 4 2 0 0 88 7 2239
2008 First official language - French 42 43 11 3 1 1 0 85 4 1144

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 36 12 12 11 0 0 65 23 1597
2017 First official language - French 27 38 16 12 8 0 0 65 20 358

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 31 7 3 1 0 0 88 5 1597
2017 First official language - French 52 39 7 2 1 0 0 91 3 357
2014 First official language - English 61 25 7 4 2 0 0 87 6 1336
2014 First official language - French 56 28 8 3 4 0 0 85 7 314
2011 First official language - English 62 27 6 3 2 0 0 90 4 1917
2011 First official language - French 61 31 6 2 1 0 0 92 3 1111

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 37 11 15 10 0 0 64 25 1595
2017 First official language - French 26 34 18 13 10 0 0 59 23 357
2014 First official language - English 21 38 10 14 16 0 1 59 30 1335
2014 First official language - French 20 35 14 14 15 0 1 56 30 313
2011 First official language - English 26 38 12 13 10 0 0 65 23 1918
2011 First official language - French 26 38 17 11 6 0 2 65 17 1105

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 34 14 12 10 0 0 64 22 1596
2017 First official language - French 26 37 19 9 10 0 0 62 19 357
2014 First official language - English 25 33 16 13 13 0 0 58 26 1337
2014 First official language - French 25 32 16 13 13 0 1 57 26 314

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 36 12 11 9 0 0 68 19 1598
2017 First official language - French 23 39 16 14 7 0 0 62 22 356
2014 First official language - English 28 31 15 15 11 0 0 59 26 1334
2014 First official language - French 26 39 14 10 11 0 0 65 20 314
2011 First official language - English 33 39 10 11 7 0 0 72 18 1916
2011 First official language - French 33 40 15 8 3 0 0 73 12 1110

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 37 10 6 4 0 0 79 10 1597
2017 First official language - French 37 47 9 5 2 1 0 84 7 357
2014 First official language - English 41 35 10 9 4 0 0 77 13 1332
2014 First official language - French 40 37 10 9 3 0 0 78 13 313
2011 First official language - English 41 39 8 7 5 0 0 81 12 1926
2011 First official language - French 48 37 9 4 1 0 0 85 6 1113
2008 First official language - English 50 37 6 5 2 0 0 87 8 2246
2008 First official language - French 47 40 9 3 1 0 0 87 4 1148

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 29 18 13 12 0 1 58 25 1596
2017 First official language - French 27 33 17 16 7 0 1 60 23 356
2014 First official language - English 25 26 23 11 15 0 1 51 26 1336
2014 First official language - French 27 35 16 9 11 1 1 63 20 314
2011 First official language - English 28 26 21 12 12 0 1 55 24 1917
2011 First official language - French 36 33 18 8 6 0 1 69 13 1112
2008 First official language - English 27 30 23 11 8 0 1 58 19 2244
2008 First official language - French 32 33 19 10 6 0 1 66 16 1148

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 25 35 14 7 0 2 22 43 1589
2017 First official language - French 13 34 27 16 6 0 3 24 48 357
2014 First official language - English 20 31 30 12 5 1 1 18 52 1336
2014 First official language - French 17 28 38 11 4 2 1 16 46 314
2011 First official language - English 23 29 29 10 7 0 1 17 53 1915
2011 First official language - French 12 30 29 16 7 1 4 25 44 1101
2008 First official language - English 13 28 35 14 7 0 2 21 43 2240
2008 First official language - French 9 30 33 17 7 1 3 25 40 1128

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 20 31 19 13 2 3 33 34 1586
2017 First official language - French 12 26 30 18 9 3 2 29 39 356
2014 First official language - English 23 24 28 15 7 2 1 23 48 1330
2014 First official language - French 18 36 31 9 3 1 3 12 56 313
2011 First official language - English 20 22 28 16 10 2 2 27 45 1915
2011 First official language - French 10 21 27 19 12 5 6 35 35 1097
2008 First official language - English 9 18 31 25 13 2 3 39 28 2234
2008 First official language - French 8 19 28 22 13 5 6 39 30 1123

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 22 33 17 9 1 3 27 39 1586
2017 First official language - French 16 31 29 10 8 2 4 20 50 356
2014 First official language - English 25 22 26 13 8 2 3 23 50 1331
2014 First official language - French 26 29 27 8 5 3 2 14 58 314
2011 First official language - English 22 23 28 14 8 1 3 23 47 1919
2011 First official language - French 18 26 27 12 6 4 7 21 49 1096
2008 First official language - English 17 24 28 17 9 2 3 28 43 2235
2008 First official language - French 12 25 30 14 6 5 6 23 43 1124

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 17 31 22 14 1 3 38 30 1583
2017 First official language - French 13 24 32 17 9 1 4 28 39 354
2014 First official language - English 20 18 29 21 9 1 2 31 40 1325
2014 First official language - French 25 15 36 13 6 1 4 19 43 312
2011 First official language - English 16 18 32 21 10 1 3 32 35 1908
2011 First official language - French 13 22 30 17 10 3 6 29 38 1094
2008 First official language - English 9 16 33 26 12 1 3 40 26 2234
2008 First official language - French 9 20 34 22 8 2 5 32 31 1119

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 23 26 14 12 1 3 27 46 1587
2017 First official language - French 20 29 24 13 8 2 3 23 52 356
2014 First official language - English 33 24 23 10 7 1 2 18 59 1335
2014 First official language - French 31 25 29 7 5 1 2 12 58 314
2011 First official language - English 32 24 23 10 8 1 2 19 58 1919
2011 First official language - French 18 26 25 16 8 1 5 25 48 1096
2008 First official language - English 17 24 28 17 10 1 3 28 43 2235
2008 First official language - French 13 24 32 17 8 1 5 27 39 1129

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 19 28 21 12 4 4 36 33 1585
2017 First official language - French 15 25 28 19 8 2 2 28 42 357
2014 First official language - English 15 16 27 23 11 3 4 37 34 1333
2014 First official language - French 19 23 27 18 8 2 4 27 44 313
2011 First official language - English 12 16 28 24 14 2 4 41 30 1904
2011 First official language - French 12 26 27 18 9 3 5 29 41 1095
2008 First official language - English 11 20 28 23 13 2 4 38 33 2230
2008 First official language - French 12 27 26 18 11 3 4 31 41 1125

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 25 33 13 7 1 2 21 45 1586
2017 First official language - French 18 29 34 10 6 1 1 17 48 354
2014 First official language - English 22 27 29 12 6 1 3 20 51 1331
2014 First official language - French 21 26 34 13 4 0 2 18 47 311
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 81 9 4 1 1 0 3 94 2 1595
2017 First official language - French 48 24 7 11 9 0 2 73 20 358
2014 First official language - English 77 13 4 1 1 0 3 93 3 1337
2014 First official language - French 44 24 8 12 9 0 2 70 21 314
2011 First official language - English 78 10 4 2 1 1 4 93 3 1917
2011 First official language - French 61 22 5 5 5 0 2 85 10 1113
2008 First official language - English 77 8 5 2 1 0 7 92 3 2243
2008 First official language - French 62 22 4 4 5 0 2 85 10 1144

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 29 15 10 11 5 3 61 23 1595
2017 First official language - French 22 31 17 14 9 5 3 57 24 358
2014 First official language - English 28 27 18 11 9 4 3 59 22 1336
2014 First official language - French 19 32 17 6 13 6 6 59 21 312

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 28 9 11 10 1 0 70 21 1597
2017 First official language - French 39 35 10 9 7 0 0 75 15 358
2014 First official language - English 39 30 9 11 9 1 0 70 21 1335
2014 First official language - French 38 34 11 8 8 1 0 73 16 314

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 33 12 15 9 1 1 63 24 1595
2017 First official language - French 26 43 13 12 4 1 1 71 16 357
2014 First official language - English 24 39 13 13 7 2 1 65 21 1337
2014 First official language - French 26 41 14 10 6 2 1 69 17 313
2011 First official language - English 26 35 12 16 8 2 0 62 25 1924
2011 First official language - French 28 40 16 9 4 2 2 70 14 1115
2008 First official language - English 29 35 10 16 7 2 1 66 23 2247
2008 First official language - French 25 43 16 10 3 1 1 69 14 1146

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 26 16 14 9 12 1 56 26 1595
2017 First official language - French 22 34 16 13 7 8 0 61 21 358
2014 First official language - English 24 27 17 11 9 9 2 58 23 1335
2014 First official language - French 23 25 19 11 9 10 4 55 23 314
2011 First official language - English 28 26 16 14 9 6 1 57 25 1916
2011 First official language - French 25 30 18 10 8 7 2 61 20 1110
2008 First official language - English 30 27 13 13 9 7 1 62 24 2244
2008 First official language - French 26 32 18 11 6 7 1 62 19 1143

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 17 16 21 16 18 2 34 45 1594
2017 First official language - French 7 20 17 22 13 16 3 34 44 357
2014 First official language - English 11 20 17 19 17 14 2 36 43 1337
2014 First official language - French 14 15 17 15 15 22 2 39 39 314

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 35 8 8 5 0 0 79 13 1594
2017 First official language - French 39 41 10 7 3 0 0 80 11 357
2014 First official language - English 40 37 8 11 4 0 0 77 15 1335
2014 First official language - French 39 40 10 9 2 0 0 79 11 314
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 32 10 10 9 0 0 71 18 1597
2017 First official language - French 32 36 16 9 5 1 1 70 14 358
2014 First official language - English 43 30 10 9 7 1 0 74 16 1337
2014 First official language - French 35 36 11 7 7 2 2 74 15 314
2011 First official language - English 36 34 12 11 7 0 0 70 18 1924
2011 First official language - French 31 39 17 8 5 0 1 71 13 1113
2008 First official language - English 34 35 11 11 8 1 0 70 20 2247
2008 First official language - French 34 37 15 8 5 0 0 71 13 1145

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 27 10 8 5 2 1 76 13 1597
2017 First official language - French 41 33 11 7 5 2 0 76 13 358
2014 First official language - English 50 24 11 7 6 1 1 76 13 1335
2014 First official language - French 46 31 8 3 8 2 2 80 11 314
2011 First official language - English 43 31 11 7 6 2 0 75 13 1921
2011 First official language - French 36 35 15 8 3 3 1 73 11 1111
2008 First official language - English 44 29 9 9 6 3 1 75 15 2249
2008 First official language - French 36 37 16 6 4 2 0 74 9 1143

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 30 9 10 7 0 0 74 17 1594
2017 First official language - French 35 38 12 9 5 0 1 74 14 358
2014 First official language - English 46 27 11 9 7 0 0 73 16 1337
2014 First official language - French 43 31 8 9 7 0 2 76 16 314
2011 First official language - English 38 35 9 9 8 0 0 74 17 1917
2011 First official language - French 35 41 11 7 4 1 1 77 12 1112
2008 First official language - English 41 33 8 11 7 1 0 74 18 2247
2008 First official language - French 38 37 13 7 4 0 0 76 11 1144

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 87 6 3 1 0 0 2 96 1 1597
2017 First official language - French 65 19 6 2 6 0 2 85 8 357
2014 First official language - English 85 7 3 1 1 0 2 95 2 1334
2014 First official language - French 65 12 4 7 8 0 4 81 15 314
2011 First official language - English 83 8 3 1 1 0 3 95 2 1916
2011 First official language - French 72 18 3 3 3 0 1 91 6 1108
2008 First official language - English 85 5 3 1 1 0 6 95 2 2245
2008 First official language - French 75 14 3 2 4 0 1 90 7 1145

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 22 6 5 5 3 3 83 11 1592
2017 First official language - French 46 30 7 6 6 1 3 80 12 358
2014 First official language - English 59 17 7 6 5 2 3 81 12 1337
2014 First official language - French 49 28 5 3 9 2 5 82 13 314
2011 First official language - English 56 24 5 6 5 1 2 83 11 1918
2011 First official language - French 35 28 12 7 5 2 10 71 15 1108

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 56 22 7 7 6 0 0 79 14 1593
2017 First official language - French 51 28 10 6 4 1 0 80 10 358

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 21 9 5 5 1 0 81 10 1595
2017 First official language - French 53 26 14 3 4 1 0 80 6 358

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 24 8 8 8 0 0 76 16 1590
2017 First official language - French 48 27 13 7 4 0 0 75 12 357
2014 First official language - English 55 20 10 8 7 0 0 76 14 1335
2014 First official language - French 46 32 9 3 8 0 2 80 11 313
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 34 15 11 6 4 5 65 19 271
2017 First official language - French 23 34 15 11 3 6 9 67 15 72
2014 First official language - English 33 28 14 10 7 1 6 66 19 255
2014 First official language - French 23 42 16 6 13 0 1 65 19 54

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 30 15 9 7 8 0 66 18 1597
2017 First official language - French 23 41 17 5 5 9 1 70 11 357
2014 First official language - English 18 25 20 13 15 8 0 48 30 1337
2014 First official language - French 21 28 25 10 9 6 0 53 21 314
2011 First official language - English 19 28 22 14 11 6 0 50 27 1922
2011 First official language - French 18 35 23 9 5 8 1 59 15 1107

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 30 15 16 9 2 0 58 26 1597
2017 First official language - French 15 40 22 13 8 2 0 56 21 356
2014 First official language - English 15 21 19 19 21 4 1 38 43 1336
2014 First official language - French 12 30 22 20 15 2 0 42 35 314
2011 First official language - English 15 28 19 20 17 2 0 43 38 1913
2011 First official language - French 19 30 25 13 8 4 1 51 22 1107
2008 First official language - English 26 34 15 14 10 3 0 61 24 2240
2008 First official language - French 21 36 21 11 5 5 1 60 17 1141

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 26 17 20 13 6 1 46 35 1594
2017 First official language - French 9 32 24 20 11 3 0 43 32 357
2014 First official language - English 11 17 19 22 25 5 0 30 50 1335
2014 First official language - French 10 23 22 24 16 5 0 35 42 314
2011 First official language - English 8 26 19 24 18 5 0 36 44 1915
2011 First official language - French 12 29 28 14 6 10 1 46 22 1108
2008 First official language - English 12 34 15 22 11 5 0 49 35 2244
2008 First official language - French 13 34 26 11 6 8 1 52 19 1142

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 28 17 14 13 5 0 54 28 1596
2017 First official language - French 13 33 24 14 12 4 0 48 27 356
2014 First official language - English 14 19 18 16 25 6 0 35 45 1336
2014 First official language - French 12 23 22 15 21 7 0 38 39 314
2011 First official language - English 13 28 17 18 18 5 0 44 38 1918
2011 First official language - French 16 29 22 15 7 10 0 51 24 1109
2008 First official language - English 21 34 14 14 10 7 0 59 26 2244
2008 First official language - French 19 33 21 11 6 10 0 58 19 1144

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 29 15 21 14 3 0 49 36 1592
2017 First official language - French 12 34 22 18 12 2 0 46 31 357
2014 First official language - English 11 20 15 24 27 3 0 32 52 1335
2014 First official language - French 11 25 20 20 19 5 0 37 41 312
2011 First official language - English 10 27 15 25 20 3 0 38 47 1915
2011 First official language - French 15 37 20 16 8 4 0 55 24 1109
2008 First official language - English 16 37 11 22 11 3 0 54 34 2244
2008 First official language - French 20 42 18 13 4 3 0 63 18 1143
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 40 14 10 4 1 0 72 14 1598
2017 First official language - French 25 46 16 8 4 1 0 72 12 358
2014 First official language - English 16 30 20 19 12 3 1 48 32 1336
2014 First official language - French 16 37 20 14 12 1 0 53 27 314
2011 First official language - English 22 41 16 12 7 1 0 64 20 1915
2011 First official language - French 25 43 19 8 3 2 1 69 11 1112

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 38 8 4 2 1 0 86 6 1599
2017 First official language - French 33 48 12 5 1 1 1 83 5 357
2014 First official language - English 44 35 12 5 2 2 0 81 6 1336
2014 First official language - French 41 44 8 4 1 2 0 87 5 313
2011 First official language - English 39 39 11 6 2 2 1 80 9 1919
2011 First official language - French 29 43 17 3 2 6 1 77 5 1109

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 33 12 9 6 2 1 72 15 1594
2017 First official language - French 28 41 10 13 6 2 1 71 19 357
2014 First official language - English 37 34 15 6 5 2 1 73 12 1336
2014 First official language - French 27 43 12 7 8 2 0 72 16 313
2011 First official language - English 38 34 11 9 5 3 1 74 14 1913
2011 First official language - French 30 39 12 9 4 5 1 73 15 1108
2008 First official language - English 36 34 12 9 4 3 1 74 14 2243
2008 First official language - French 29 39 12 9 4 6 1 73 14 1143

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 29 22 13 9 3 1 53 24 1597
2017 First official language - French 15 30 23 16 9 5 2 48 27 354
2014 First official language - English 21 28 22 15 8 6 1 52 25 1336
2014 First official language - French 17 27 23 10 12 9 2 49 25 314
2011 First official language - English 17 34 21 14 8 4 1 55 23 1916
2011 First official language - French 13 33 25 11 6 10 2 53 19 1104

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 22 17 18 14 9 2 46 35 1596
2017 First official language - French 16 28 19 12 13 8 3 50 29 358
2014 First official language - English 16 24 16 18 14 8 4 45 36 1335
2014 First official language - French 14 24 17 16 12 12 5 46 34 313
2011 First official language - English 16 24 19 19 14 8 1 43 36 1920
2011 First official language - French 16 27 22 14 9 9 4 49 26 1110

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 76 12 6 2 0 1 4 92 2 1597
2017 First official language - French 40 28 13 10 7 0 1 69 17 358
2014 First official language - English 68 16 6 2 1 2 6 91 3 1337
2014 First official language - French 35 26 14 11 7 3 3 66 19 314

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 77 12 5 1 1 2 3 93 2 1597
2017 First official language - French 44 34 9 7 4 2 0 80 11 357
2014 First official language - English 73 14 6 1 1 2 3 92 2 1336
2014 First official language - French 39 35 6 9 4 4 2 79 14 313
2011 First official language - English 73 13 6 2 1 2 3 90 3 1917
2011 First official language - French 58 28 5 5 2 1 2 88 7 1111
2008 First official language - English 77 12 5 2 1 2 3 92 3 2242
2008 First official language - French 60 25 6 4 3 1 1 87 7 1147

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 28 16 18 14 4 1 50 34 1597
2017 First official language - French 17 37 20 17 6 2 0 55 24 358
2014 First official language - English 13 23 20 21 18 4 2 38 41 1336
2014 First official language - French 16 25 19 17 16 7 0 44 36 313
2011 First official language - English 15 30 17 18 17 2 0 46 36 1922
2011 First official language - French 24 33 19 12 7 3 2 60 20 1109
2008 First official language - English 21 36 15 16 10 2 0 58 27 2246
2008 First official language - French 21 38 19 12 5 3 1 62 18 1145

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 24 14 17 21 3 2 44 41 1594
2017 First official language - French 14 31 18 17 16 3 2 47 34 357
2014 First official language - English 10 19 18 19 24 4 4 32 48 1336
2014 First official language - French 13 24 14 16 23 7 3 41 44 314
2011 First official language - English 10 23 16 18 28 2 3 35 48 1921
2011 First official language - French 12 23 21 17 15 4 8 41 36 1116
2008 First official language - English 17 31 13 19 17 2 2 50 37 2246
2008 First official language - French 15 27 20 16 11 3 7 47 30 1146

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 32 19 15 9 4 0 54 26 1597
2017 First official language - French 15 36 26 12 8 3 0 53 21 358

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 33 15 5 4 4 1 76 8 1592
2017 First official language - French 29 43 17 4 4 2 0 74 9 357
2014 First official language - English 37 32 19 4 2 6 1 74 6 1334
2014 First official language - French 33 43 13 5 3 4 0 78 8 314

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 36 12 8 3 2 0 76 11 1596
2017 First official language - French 33 48 11 4 2 1 0 83 6 358
2014 First official language - English 37 37 12 7 3 3 0 76 11 1337
2014 First official language - French 32 42 14 6 4 2 0 76 10 314
2011 First official language - English 28 40 16 7 5 3 0 70 13 1912
2011 First official language - French 26 42 20 5 3 3 1 70 9 1110

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 34 8 8 4 0 0 80 12 1594
2017 First official language - French 40 43 9 5 2 0 0 83 7 357
2014 First official language - English 36 38 11 9 6 0 0 75 15 1334
2014 First official language - French 39 40 12 6 4 0 0 78 10 314
2011 First official language - English 35 37 13 9 6 0 0 72 15 1906
2011 First official language - French 33 45 13 5 3 1 0 79 8 1104
2008 First official language - English 40 39 9 8 3 0 0 80 11 2243
2008 First official language - French 32 47 13 5 2 1 0 79 7 1143

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 30 16 11 9 0 0 64 20 1595
2017 First official language - French 25 41 18 10 5 1 0 66 16 358
2014 First official language - English 21 29 19 16 15 0 0 50 31 1337
2014 First official language - French 22 33 20 12 12 1 0 56 24 314
2011 First official language - English 26 32 18 14 10 1 0 58 24 1916
2011 First official language - French 28 39 19 8 5 1 0 67 13 1107

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 33 15 12 7 0 0 66 19 1598
2017 First official language - French 23 42 19 11 4 0 0 66 15 358
2014 First official language - English 21 29 19 17 14 0 0 50 31 1337
2014 First official language - French 23 36 17 11 12 0 0 59 23 314
2011 First official language - English 24 35 15 16 9 0 0 60 25 1914
2011 First official language - French 26 42 19 8 4 1 0 69 12 1104
2008 First official language - English 39 37 10 9 4 1 0 77 13 2247
2008 First official language - French 32 45 14 6 3 1 0 78 8 1145

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 23 17 14 11 4 0 57 25 1596
2017 First official language - French 25 27 21 13 8 6 0 55 22 358
2014 First official language - English 25 23 19 14 12 5 2 51 29 1337
2014 First official language - French 25 22 24 12 13 5 0 49 26 314
2011 First official language - English 30 23 15 15 12 4 1 56 29 1911
2011 First official language - French 29 29 17 10 7 6 1 63 19 1108
2008 First official language - English 35 27 15 11 7 4 0 66 19 2245
2008 First official language - French 31 31 17 8 6 6 1 67 15 1144
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 24 37 38 1599
2017 First official language - French 26 43 31 358
2014 First official language - English 26 36 38 1336
2014 First official language - French 23 43 34 313
2011 First official language - English 23 42 35 1919
2011 First official language - French 20 56 24 1111

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 18 27 23 7 20 5 378
2017 First official language - French 18 30 35 2 9 6 94
2014 First official language - English 23 22 19 15 9999 21 330
2014 First official language - French 14 23 39 17 9999 7 70
2011 First official language - English 27 24 31 9 9999 10 442
2011 First official language - French 34 13 37 8 9999 9 221
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 19 81 1597
2017 First official language - French 15 85 356
2014 First official language - English 17 83 1332
2014 First official language - French 20 80 314

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 61 306
2017 First official language - French 57 53
2014 First official language - English 54 243
2014 First official language - French 60 61

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 306
2017 First official language - French 54 53
2014 First official language - English 59 243
2014 First official language - French 52 61

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 306
2017 First official language - French 10 53
2014 First official language - English 7 243

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 306

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 306

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 306
2017 First official language - French 11 53
2014 First official language - English 11 243

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 306
2014 First official language - English 7 243
2014 First official language - French 0 61

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 306
2017 First official language - French 40 53
2014 First official language - English 40 242
2014 First official language - French 30 61

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 306
2017 First official language - French 32 53
2014 First official language - English 42 242
2014 First official language - French 44 61

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 306
2017 First official language - French 46 53
2014 First official language - English 50 242
2014 First official language - French 48 61

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 39 306
2017 First official language - French 40 53
2014 First official language - English 37 242
2014 First official language - French 38 61

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 306
2017 First official language - French 30 53
2014 First official language - English 36 242
2014 First official language - French 23 61

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 53 306
2017 First official language - French 68 53
2014 First official language - English 59 242
2014 First official language - French 62 61

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 306
2017 First official language - French 47 53
2014 First official language - English 28 242
2014 First official language - French 38 61

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 53

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 306
2017 First official language - French 9 53
2014 First official language - English 6 242
2014 First official language - French 0 61

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 306
2017 First official language - French 13 53
2014 First official language - English 8 242
2014 First official language - French 21 61

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 306
2017 First official language - French 47 53
2014 First official language - English 37 242
2014 First official language - French 46 61

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 306
2017 First official language - French 23 53
2014 First official language - English 30 242
2014 First official language - French 29 61

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 306
2017 First official language - French 15 53
2014 First official language - English 13 242
2014 First official language - French 11 61

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 305
2017 First official language - French 47 53
2014 First official language - English 57 242
2014 First official language - French 45 61

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 305
2017 First official language - French 28 53
2014 First official language - English 26 242
2014 First official language - French 21 61

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 305
2017 First official language - French 15 53
2014 First official language - English 11 242
2014 First official language - French 13 61

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 305
2017 First official language - French 36 53
2014 First official language - English 28 242
2014 First official language - French 14 61

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 305
2017 First official language - French 13 53
2014 First official language - English 10 242
2014 First official language - French 10 61

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 305
2017 First official language - French 15 53
2014 First official language - English 8 242

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 305
2017 First official language - French 21 53
2014 First official language - English 15 242
2014 First official language - French 13 61

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 305
2014 First official language - English 8 242
2014 First official language - French 30 61

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 305
2017 First official language - French 19 53
2014 First official language - English 29 242
2014 First official language - French 20 61

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 282
2014 First official language - English 9 221
2014 First official language - French 15 58

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 282
2017 First official language - French 16 45
2014 First official language - English 14 221
2014 First official language - French 11 58

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 282
2017 First official language - French 15 45
2014 First official language - English 7 221
2014 First official language - French 19 58

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 282
2017 First official language - French 11 45
2014 First official language - English 6 221

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 282
2014 First official language - English 9 221
2014 First official language - French 7 58

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 282
2014 First official language - English 13 221
2014 First official language - French 16 58

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 282
2017 First official language - French 13 45
2014 First official language - English 6 221

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 282
2014 First official language - English 7 221

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 282
2017 First official language - French 13 45
2014 First official language - English 10 221
2014 First official language - French 11 58

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 25 282
2017 First official language - French 21 45
2014 First official language - English 24 221
2014 First official language - French 9 58

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 282
2017 First official language - French 15 45
2014 First official language - English 6 221

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 282
2017 First official language - French 48 45
2014 First official language - English 39 221
2014 First official language - French 41 58

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 45
2014 First official language - French 0 58

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 61 282
2017 First official language - French 57 45
2014 First official language - English 61 221
2014 First official language - French 52 58

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 45

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 282
2017 First official language - French 11 45
2014 First official language - English 11 221
2014 First official language - French 19 58

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 92 8 304
2017 First official language - French 92 8 53

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 14 21 7 9 26 8 44 24 1597
2017 First official language - French 11 18 19 8 7 29 8 46 24 358
2014 First official language - English 12 16 25 7 8 27 6 42 22 1336
2014 First official language - French 14 18 18 7 7 30 5 49 22 313

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 26 20 7 7 12 1 62 16 1595
2017 First official language - French 22 35 19 6 5 11 1 65 13 358
2014 First official language - English 22 26 22 9 6 14 2 57 18 1333
2014 First official language - French 21 31 16 8 6 17 0 63 17 314
2011 First official language - English 30 34 16 8 4 6 0 69 14 1913
2011 First official language - French 30 40 17 5 3 6 0 74 8 1096
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 47 7 6 3 2 5 82 10 1598
2017 First official language - French 23 50 9 7 3 1 5 79 11 358
2014 First official language - English 30 49 9 2 1 3 6 87 4 1337
2014 First official language - French 20 47 18 3 2 1 9 74 6 313
2011 First official language - English 32 52 6 4 1 1 4 88 6 1915
2011 First official language - French 20 49 15 8 3 2 4 73 11 1108
2008 First official language - English 32 48 7 6 2 1 4 84 9 2249
2008 First official language - French 19 45 17 10 3 2 4 68 14 1143

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 24 21 10 6 20 6 51 21 1591
2017 First official language - French 10 31 17 8 4 20 9 58 18 355
2014 First official language - English 12 26 24 9 6 14 9 50 19 1337
2014 First official language - French 9 24 22 9 6 19 11 48 21 314
2011 First official language - English 14 31 21 10 5 14 4 55 19 1915
2011 First official language - French 14 32 23 8 3 15 5 57 15 1104

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 26 11 4 2 9 5 81 6 1597
2017 First official language - French 33 42 10 3 1 6 5 84 5 357
2014 First official language - English 38 30 10 3 2 11 6 81 7 1336
2014 First official language - French 34 35 11 1 4 5 9 80 6 314
2011 First official language - English 42 32 11 4 2 6 3 81 6 1916
2011 First official language - French 32 40 13 4 1 6 4 80 6 1109
2008 First official language - English 42 34 9 3 1 8 3 86 5 2242
2008 First official language - French 28 42 14 3 1 8 4 79 4 1142

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 29 14 5 2 13 5 74 9 1596
2017 First official language - French 28 38 15 2 2 10 4 78 4 358
2014 First official language - English 25 27 18 7 5 12 6 64 14 1336
2014 First official language - French 25 32 20 3 4 7 9 68 9 313
2011 First official language - English 30 32 15 6 3 10 3 72 10 1908
2011 First official language - French 26 40 16 4 1 9 4 76 6 1104
2008 First official language - English 37 32 12 6 3 6 4 77 9 2243
2008 First official language - French 28 42 15 6 1 4 3 76 8 1144
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 7 93 1593
2017 First official language - French 6 94 356
2014 First official language - English 6 94 1333
2014 First official language - French 10 90 313

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 115
2017 First official language - French 39 20
2014 First official language - English 46 78
2014 First official language - French 18 27

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 84 115
2017 First official language - French 75 20
2014 First official language - English 76 78
2014 First official language - French 82 27

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 115
2017 First official language - French 0 20
2014 First official language - English 0 78
2014 First official language - French 0 27

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 115

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 115
2017 First official language - French 0 20
2014 First official language - English 10 78

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 115
2014 First official language - French 0 27

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 115
2014 First official language - English 4 78

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 115

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 115

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 115
2014 First official language - French 0 27

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 115
2014 First official language - English 28 78

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 115
2014 First official language - English 23 78
2014 First official language - French 22 27

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 115

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 115
2014 First official language - English 19 78
2014 First official language - French 43 27

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 115
2017 First official language - French 25 20
2014 First official language - English 33 78

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 115
2017 First official language - French 0 20
2014 First official language - English 0 78
2014 First official language - French 0 27

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 115
2014 First official language - English 27 78
2014 First official language - French 53 27

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 116
2014 First official language - English 21 78

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 116
2014 First official language - English 10 78

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 116
2017 First official language - French 0 20

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 116
2014 First official language - English 23 78
2014 First official language - French 42 27

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 20

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 116
2014 First official language - English 7 78

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 116
2014 First official language - English 7 78

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 116
2014 First official language - English 6 78

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 116
2017 First official language - French 61 20
2014 First official language - English 60 78
2014 First official language - French 43 27

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 103

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 19
2014 First official language - French 0 26

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 103
2014 First official language - English 8 72

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 103

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 103
2014 First official language - English 7 72

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 103
2014 First official language - English 15 72
2014 First official language - French 14 26

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 103
2014 First official language - English 29 72

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 103
2014 First official language - English 7 72
2014 First official language - French 0 26

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 62 103
2017 First official language - French 42 19
2014 First official language - English 57 72
2014 First official language - French 35 26

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 19

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 64 103
2017 First official language - French 59 19
2014 First official language - English 59 72
2014 First official language - French 61 26

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 19

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 103
2014 First official language - English 11 72

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 89 11 116
2017 First official language - French 85 15 20

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 14 24 3 3 32 7 52 9 1598
2017 First official language - French 10 23 17 4 4 34 9 57 14 358
2014 First official language - English 15 15 26 2 3 33 6 49 8 1335
2014 First official language - French 13 16 21 3 5 35 7 50 14 314

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 27 18 4 3 14 2 71 8 1597
2017 First official language - French 21 38 16 3 3 16 3 72 8 358
2014 First official language - English 26 26 24 3 3 16 2 63 7 1332
2014 First official language - French 21 31 24 3 4 16 1 62 8 313
2011 First official language - English 37 36 14 5 2 7 0 78 7 1916
2011 First official language - French 32 43 14 3 1 7 1 81 5 1104
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 23 20 17 20 0 1 42 38 1594
2017 First official language - French 12 15 19 18 33 0 2 28 52 357

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 24 26 16 18 0 1 40 34 1592
2017 First official language - French 11 21 26 20 21 0 1 32 42 357

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 27 23 12 11 0 3 53 24 1587
2017 First official language - French 14 24 25 20 14 0 2 39 35 356

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 24 21 18 20 0 1 40 39 1596
2017 First official language - French 11 21 23 19 24 0 2 32 44 355

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 21 10 4 3 1 11 80 8 1589
2017 First official language - French 42 25 14 5 3 0 11 75 9 358

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 30 20 12 9 0 0 59 21 1588
2017 First official language - French 27 30 25 8 9 1 1 58 17 357

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 33 21 11 7 0 1 60 18 1591
2017 First official language - French 24 32 25 9 7 0 3 58 17 357

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 29 24 15 11 0 1 49 26 1588
2017 First official language - French 17 29 27 14 10 2 2 47 25 356

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 31 22 13 9 0 1 55 22 1588
2017 First official language - French 23 32 24 11 8 1 1 56 19 357

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 29 22 14 11 0 1 53 25 1583
2017 First official language - French 18 27 25 16 13 1 1 46 29 357

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 22 13 6 5 0 1 76 11 1596
2017 First official language - French 46 24 15 7 4 0 2 72 12 358

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 73 13 6 3 3 1 2 88 6 1596
2017 First official language - French 67 13 8 3 4 0 4 84 7 357

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 30 9 3 3 0 1 85 6 1595
2017 First official language - French 56 25 10 3 2 0 4 85 5 356

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 19 8 5 4 0 1 82 10 1587
2017 First official language - French 60 20 8 4 5 0 3 83 9 355

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 10 4 1 1 0 30 92 3 1594
2017 First official language - French 51 10 6 2 2 0 29 85 6 357

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 19 8 3 2 0 5 86 5 1585
2017 First official language - French 59 18 8 4 2 1 8 85 6 357

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 17 8 4 5 1 3 83 10 1598
2017 First official language - French 63 16 7 5 3 1 6 85 8 358

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 30 11 4 2 0 2 83 6 1595
2017 First official language - French 52 26 12 4 2 0 4 81 6 358

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 29 37 14 8 0 0 41 22 1594
2017 First official language - French 9 26 39 18 7 0 0 35 26 358

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 24 37 18 8 0 0 26 38 1589
2017 First official language - French 7 27 39 18 9 0 1 27 34 357

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 38 8 5 3 1 0 84 8 1596
2017 First official language - French 35 43 14 6 3 0 0 78 8 358

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 38 12 15 12 2 0 60 27 1596
2017 First official language - French 17 43 17 11 12 1 0 60 23 356
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 25 75 1595
2017 First official language - French 24 76 358
2014 First official language - English 19 81 1333
2014 First official language - French 17 83 314

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 80 20 393
2017 First official language - French 79 21 88
2014 First official language - English 78 22 268
2014 First official language - French 84 16 53

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 37 4 13 3 0 1 79 16 313
2017 First official language - French 39 44 6 10 1 0 0 83 11 69
2014 First official language - English 52 30 5 9 4 0 0 82 13 215
2014 First official language - French 43 25 9 20 4 0 0 68 24 43
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 23 20 13 16 2 0 25 75 1597
2017 First official language - French 20 19 24 13 22 1 0 21 79 357

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 1152
2017 First official language - French 25 278

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 37 1152
2017 First official language - French 43 278

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 1152
2017 First official language - French 20 278

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 1152
2017 First official language - French 43 278

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 1152
2017 First official language - French 10 278

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 41 1152
2017 First official language - French 41 278

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 4 44 21 11 5 14 1142
2017 First official language - French 5 37 21 16 5 17 277

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 23 12 17 29 2 6 37 50 1159
2017 First official language - French 6 20 14 20 30 2 8 30 55 278

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 4 9 10 18 52 1 6 14 75 1157
2017 First official language - French 1 8 10 18 56 2 4 10 80 279
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