2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 57 3 11 3 0 0 84 13 37
2017 IS-03 33 60 0 7 0 0 0 93 7 15
2017 IS-04 40 40 10 10 0 0 0 80 10 10
2014 IS 29 45 8 13 5 0 0 74 18 38
2014 IS-03 36 27 9 18 9 0 0 64 27 11
2014 IS-04 8 62 15 8 8 0 0 69 15 13
2011 IS 33 48 7 10 3 0 0 80 13 61
2011 IS-03 29 53 6 12 0 0 0 82 12 17
2011 IS-04 38 38 10 5 10 0 0 76 14 21
2011 IS-05 38 46 8 8 0 0 0 85 8 13
2008 IS 34 55 2 9 0 0 0 89 9 65
2008 IS-03 36 50 5 9 0 0 0 86 9 22
2008 IS-04 35 48 0 17 0 0 0 83 17 23
2008 IS-05 31 69 0 0 0 0 0 100 0 13

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 69 25 3 3 0 0 0 94 3 36
2017 IS-03 67 33 0 0 0 0 0 100 0 15
2014 IS 71 16 5 3 5 0 0 87 8 38
2014 IS-03 73 9 0 9 9 0 0 82 18 11
2014 IS-04 62 23 8 0 8 0 0 85 8 13
2011 IS 79 13 0 5 2 2 0 93 7 61
2011 IS-03 76 18 0 0 0 6 0 100 0 17
2011 IS-04 71 19 0 5 5 0 0 90 10 21
2011 IS-05 85 0 0 15 0 0 0 85 15 13
2008 IS 77 15 3 3 2 0 0 92 5 65
2008 IS-03 68 18 9 0 5 0 0 86 5 22
2008 IS-04 91 4 0 4 0 0 0 96 4 23
2008 IS-05 77 15 0 8 0 0 0 92 8 13

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 76 19 0 3 3 0 0 95 5 37
2017 IS-03 80 13 0 0 7 0 0 93 7 15
2017 IS-04 60 40 0 0 0 0 0 100 0 10
2014 IS 70 8 5 5 8 0 3 80 14 37
2014 IS-03 64 0 0 9 18 0 9 70 30 11
2014 IS-04 67 17 8 8 0 0 0 83 8 12
2011 IS 64 23 0 11 2 0 0 87 13 61
2011 IS-03 65 29 0 6 0 0 0 94 6 17
2011 IS-04 62 29 0 5 5 0 0 90 10 21
2011 IS-05 69 15 0 15 0 0 0 85 15 13
2008 IS 71 22 2 5 2 0 0 92 6 65
2008 IS-03 73 18 0 5 5 0 0 91 9 22
2008 IS-04 78 22 0 0 0 0 0 100 0 23
2008 IS-05 62 23 8 8 0 0 0 85 8 13

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 38 3 8 8 0 0 81 16 37
2017 IS-03 60 27 7 0 7 0 0 87 7 15
2017 IS-04 20 60 0 10 10 0 0 80 20 10
2014 IS 45 26 3 21 5 0 0 71 26 38
2014 IS-03 55 27 0 18 0 0 0 82 18 11
2014 IS-04 23 23 0 38 15 0 0 46 54 13
2011 IS 50 37 3 8 2 0 0 87 10 60
2011 IS-03 59 29 0 6 6 0 0 88 12 17
2011 IS-04 45 40 5 10 0 0 0 85 10 20
2011 IS-05 69 15 0 15 0 0 0 85 15 13

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 59 11 11 5 0 0 73 16 37
2017 IS-03 7 53 13 13 13 0 0 60 27 15
2017 IS-04 20 50 20 10 0 0 0 70 10 10
2014 IS 16 26 13 26 19 0 0 42 45 38
2014 IS-03 0 36 18 45 0 0 0 36 45 11
2014 IS-04 15 15 8 23 38 0 0 31 62 13
2011 IS 10 36 16 25 10 2 2 47 36 61
2011 IS-03 6 29 18 24 18 0 6 38 44 17
2011 IS-04 10 43 19 19 10 0 0 52 29 21
2011 IS-05 23 46 15 15 0 0 0 69 15 13
2008 IS 12 54 8 14 5 2 6 72 20 65
2008 IS-03 18 50 5 27 0 0 0 68 27 22
2008 IS-04 13 43 13 4 9 4 13 68 16 23
2008 IS-05 8 77 8 0 8 0 0 85 8 13

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 38 5 3 3 0 0 89 5 37
2017 IS-03 47 47 0 7 0 0 0 93 7 15
2017 IS-04 30 40 20 0 10 0 0 70 10 10
2014 IS 36 40 11 11 3 0 0 76 13 38
2014 IS-03 27 55 9 9 0 0 0 82 9 11
2014 IS-04 23 38 15 15 8 0 0 62 23 13
2011 IS 54 36 5 3 2 0 0 90 5 61
2011 IS-03 71 12 12 0 6 0 0 82 6 17
2011 IS-04 48 48 0 5 0 0 0 95 5 21
2011 IS-05 54 46 0 0 0 0 0 100 0 13
2008 IS 58 35 3 2 2 0 0 94 3 65
2008 IS-03 59 32 5 0 5 0 0 91 5 22
2008 IS-04 65 30 0 4 0 0 0 96 4 23
2008 IS-05 54 46 0 0 0 0 0 100 0 13

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 22 0 3 3 0 0 95 5 37
2017 IS-03 80 13 0 7 0 0 0 93 7 15
2017 IS-04 50 40 0 0 10 0 0 90 10 10
2014 IS 52 29 11 5 3 0 0 81 8 38
2014 IS-03 27 36 27 9 0 0 0 64 9 11
2014 IS-04 46 38 0 8 8 0 0 85 15 13
2011 IS 62 28 0 5 3 2 0 92 8 61
2011 IS-03 71 18 0 6 6 0 0 88 12 17
2011 IS-04 52 33 0 10 5 0 0 86 14 21
2011 IS-05 77 23 0 0 0 0 0 100 0 13
2008 IS 63 29 3 5 0 0 0 92 5 65
2008 IS-03 73 18 5 5 0 0 0 91 5 22
2008 IS-04 61 35 4 0 0 0 0 96 0 23
2008 IS-05 69 23 0 8 0 0 0 92 8 13

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 49 38 8 5 0 0 0 86 5 37
2017 IS-03 47 40 7 7 0 0 0 87 7 15
2017 IS-04 60 30 10 0 0 0 0 90 0 10
2014 IS 42 45 11 3 0 0 0 87 3 38
2014 IS-03 45 36 18 0 0 0 0 82 0 11
2014 IS-04 23 62 8 8 0 0 0 85 8 13

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 30 8 8 3 0 0 81 11 37
2017 IS-03 47 27 13 13 0 0 0 73 13 15
2017 IS-04 60 30 0 0 10 0 0 90 10 10
2014 IS 13 34 19 18 16 0 0 48 34 38
2014 IS-03 9 27 9 18 36 0 0 36 55 11
2014 IS-04 8 38 23 31 0 0 0 46 31 13
2011 IS 27 52 5 12 5 0 0 78 17 60
2011 IS-03 35 41 6 12 6 0 0 76 18 17
2011 IS-04 19 62 5 10 5 0 0 81 14 21
2011 IS-05 38 46 8 8 0 0 0 85 8 13

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 27 14 8 5 0 0 73 13 37
2017 IS-03 40 20 20 13 7 0 0 60 20 15
2017 IS-04 50 30 20 0 0 0 0 80 0 10
2014 IS 45 42 3 5 3 0 3 89 8 38
2014 IS-03 36 55 9 0 0 0 0 91 0 11
2014 IS-04 62 31 0 8 0 0 0 92 8 13
2011 IS 30 36 3 16 10 0 5 69 28 61
2011 IS-03 24 12 6 35 12 0 12 40 53 17
2011 IS-04 33 48 5 10 5 0 0 81 14 21
2011 IS-05 38 46 0 8 8 0 0 85 15 13
2008 IS 37 34 3 15 6 2 3 74 23 65
2008 IS-03 41 32 5 9 14 0 0 73 23 22
2008 IS-04 39 39 0 17 0 4 0 82 18 23
2008 IS-05 38 31 0 23 8 0 0 69 31 13

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 49 3 8 3 0 0 86 11 37
2017 IS-03 33 60 7 0 0 0 0 93 0 15
2017 IS-04 30 40 0 20 10 0 0 70 30 10
2014 IS 16 34 26 13 11 0 0 50 24 38
2014 IS-03 0 27 36 9 27 0 0 27 36 11
2014 IS-04 15 23 31 23 8 0 0 38 31 13
2011 IS 30 45 10 12 3 0 0 75 15 60
2011 IS-03 35 41 6 6 12 0 0 76 18 17
2011 IS-04 24 52 14 10 0 0 0 76 10 21
2011 IS-05 42 42 8 8 0 0 0 83 8 12
2008 IS 56 36 2 3 3 0 0 92 6 64
2008 IS-03 59 36 0 0 5 0 0 95 5 22
2008 IS-04 55 36 5 5 0 0 0 91 5 22
2008 IS-05 62 38 0 0 0 0 0 100 0 13

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 38 22 5 5 0 0 68 11 37
2017 IS-03 27 27 40 7 0 0 0 53 7 15
2017 IS-04 20 50 20 0 10 0 0 70 10 10
2014 IS 21 34 16 11 18 0 0 55 29 38
2014 IS-03 18 36 9 18 18 0 0 55 36 11
2014 IS-04 15 15 23 15 31 0 0 31 46 13
2011 IS 25 38 11 16 10 0 0 62 26 61
2011 IS-03 35 18 12 18 18 0 0 53 35 17
2011 IS-04 24 33 14 14 14 0 0 57 29 21
2011 IS-05 23 62 0 15 0 0 0 85 15 13

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 43 14 8 3 0 0 76 11 37
2017 IS-03 13 60 20 7 0 0 0 73 7 15
2017 IS-04 40 40 0 10 10 0 0 80 20 10

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 42 42 14 3 0 0 0 83 3 36
2017 IS-03 27 53 20 0 0 0 0 80 0 15
2014 IS 18 53 24 3 3 0 0 71 5 38
2014 IS-03 9 82 9 0 0 0 0 91 0 11
2014 IS-04 8 46 31 8 8 0 0 54 15 13
2011 IS 34 39 15 7 3 2 0 75 10 61
2011 IS-03 35 35 12 0 12 6 0 75 13 17
2011 IS-04 33 33 19 14 0 0 0 67 14 21
2011 IS-05 38 54 8 0 0 0 0 92 0 13
2008 IS 60 32 5 2 2 0 0 92 3 65
2008 IS-03 50 45 0 0 5 0 0 95 5 22
2008 IS-04 61 30 4 4 0 0 0 91 4 23
2008 IS-05 85 15 0 0 0 0 0 100 0 13

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 38 14 8 5 0 0 73 14 37
2017 IS-03 20 40 27 13 0 0 0 60 13 15
2017 IS-04 30 40 10 0 20 0 0 70 20 10

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 38 8 0 3 0 0 89 3 37
2017 IS-03 47 40 13 0 0 0 0 87 0 15
2017 IS-04 30 50 10 0 10 0 0 80 10 10
2014 IS 39 32 11 11 8 0 0 71 19 38
2014 IS-03 27 45 0 9 18 0 0 73 27 11
2014 IS-04 38 31 15 8 8 0 0 69 15 13
2011 IS 54 31 8 5 2 0 0 85 7 61
2011 IS-03 53 35 6 0 6 0 0 88 6 17
2011 IS-04 62 29 0 10 0 0 0 90 10 21
2011 IS-05 62 15 23 0 0 0 0 77 0 13

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 35 5 11 11 0 0 73 22 37
2017 IS-03 40 27 13 13 7 0 0 67 20 15
2017 IS-04 0 60 0 10 30 0 0 60 40 10
2014 IS 19 31 13 16 18 3 0 51 35 38
2014 IS-03 9 36 9 27 9 9 0 50 40 11
2014 IS-04 15 15 15 23 31 0 0 31 54 13
2011 IS 30 38 11 11 8 0 2 68 20 61
2011 IS-03 29 35 12 6 12 0 6 69 19 17
2011 IS-04 33 38 10 14 5 0 0 71 19 21
2011 IS-05 38 31 15 8 8 0 0 69 15 13

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 41 5 8 8 0 0 78 16 37
2017 IS-03 40 40 13 7 0 0 0 80 7 15
2017 IS-04 10 50 0 10 30 0 0 60 40 10
2014 IS 21 29 26 16 8 0 0 50 24 38
2014 IS-03 9 36 0 55 0 0 0 45 55 11
2014 IS-04 23 31 23 0 23 0 0 54 23 13

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 49 14 3 5 0 0 78 8 37
2017 IS-03 20 53 20 0 7 0 0 73 7 15
2017 IS-04 10 50 20 10 10 0 0 60 20 10
2014 IS 26 37 21 11 5 0 0 63 16 38
2014 IS-03 18 27 27 27 0 0 0 45 27 11
2014 IS-04 23 54 8 8 8 0 0 77 15 13
2011 IS 35 40 12 12 2 0 0 75 13 60
2011 IS-03 35 29 6 29 0 0 0 65 29 17
2011 IS-04 40 40 15 0 5 0 0 80 5 20
2011 IS-05 38 46 8 8 0 0 0 85 8 13

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 38 11 0 0 0 0 89 0 37
2017 IS-03 40 53 7 0 0 0 0 93 0 15
2017 IS-04 50 20 30 0 0 0 0 70 0 10
2014 IS 21 42 19 16 3 0 0 63 19 38
2014 IS-03 9 36 27 27 0 0 0 45 27 11
2014 IS-04 15 31 23 23 8 0 0 46 31 13
2011 IS 39 41 8 7 5 0 0 80 11 61
2011 IS-03 47 41 0 0 12 0 0 88 12 17
2011 IS-04 43 38 10 5 5 0 0 81 10 21
2011 IS-05 31 54 8 8 0 0 0 85 8 13
2008 IS 62 29 6 2 2 0 0 91 3 65
2008 IS-03 59 32 5 0 5 0 0 91 5 22
2008 IS-04 70 17 9 4 0 0 0 87 4 23
2008 IS-05 62 38 0 0 0 0 0 100 0 13

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 25 39 22 11 3 0 0 64 14 36
2017 IS-03 27 33 33 7 0 0 0 60 7 15
2014 IS 16 32 21 26 5 0 0 48 31 38
2014 IS-03 36 18 36 0 9 0 0 55 9 11
2014 IS-04 0 38 8 46 8 0 0 38 54 13
2011 IS 16 30 34 13 7 0 0 46 20 61
2011 IS-03 35 35 24 0 6 0 0 71 6 17
2011 IS-04 10 43 19 24 5 0 0 52 29 21
2011 IS-05 15 8 62 8 8 0 0 23 15 13
2008 IS 15 40 28 12 5 0 0 55 17 65
2008 IS-03 27 45 23 5 0 0 0 73 5 22
2008 IS-04 9 26 43 22 0 0 0 35 22 23
2008 IS-05 8 38 23 8 23 0 0 46 31 13

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 24 43 13 0 0 0 13 43 37
2017 IS-03 13 27 40 20 0 0 0 20 40 15
2017 IS-04 20 20 50 10 0 0 0 10 40 10
2014 IS 34 45 21 0 0 0 0 0 79 38
2014 IS-03 18 73 9 0 0 0 0 0 91 11
2014 IS-04 46 38 15 0 0 0 0 0 85 13
2011 IS 28 33 28 5 5 0 2 10 62 61
2011 IS-03 18 18 47 6 6 0 6 13 38 17
2011 IS-04 43 33 19 5 0 0 0 5 76 21
2011 IS-05 23 38 31 0 8 0 0 8 62 13
2008 IS 18 23 35 17 2 0 5 19 44 65
2008 IS-03 23 14 36 23 0 0 5 24 38 22
2008 IS-04 17 26 35 13 0 0 9 14 48 23
2008 IS-05 15 38 31 15 0 0 0 15 54 13

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 8 41 30 16 3 3 0 19 50 37
2017 IS-03 0 47 20 20 7 7 0 29 50 15
2017 IS-04 20 30 40 10 0 0 0 10 50 10
2014 IS 24 47 15 11 0 0 3 11 73 38
2014 IS-03 18 64 18 0 0 0 0 0 82 11
2014 IS-04 31 54 15 0 0 0 0 0 85 13
2011 IS 23 26 30 11 7 0 3 19 51 61
2011 IS-03 6 24 24 24 12 0 12 40 33 17
2011 IS-04 38 24 38 0 0 0 0 0 62 21
2011 IS-05 23 31 23 15 8 0 0 23 54 13
2008 IS 11 17 35 15 15 0 6 33 30 65
2008 IS-03 0 9 36 27 18 0 9 50 10 22
2008 IS-04 17 26 22 9 17 0 9 29 48 23
2008 IS-05 15 8 62 8 8 0 0 15 23 13

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 41 16 5 3 0 3 8 75 37
2017 IS-03 27 40 20 0 7 0 7 7 71 15
2017 IS-04 40 50 10 0 0 0 0 0 90 10
2014 IS 45 16 21 11 5 0 3 16 62 38
2014 IS-03 45 36 9 9 0 0 0 9 82 11
2014 IS-04 46 15 15 23 0 0 0 23 62 13
2011 IS 52 18 20 2 7 0 2 8 72 61
2011 IS-03 35 24 24 6 6 0 6 13 63 17
2011 IS-04 62 10 24 0 5 0 0 5 71 21
2011 IS-05 54 23 15 0 8 0 0 8 77 13
2008 IS 43 32 12 5 5 0 3 10 78 65
2008 IS-03 36 36 9 5 14 0 0 18 73 22
2008 IS-04 39 35 17 4 0 0 4 5 77 23
2008 IS-05 46 38 15 0 0 0 0 0 85 13

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 35 35 14 3 0 0 16 49 37
2017 IS-03 0 27 47 20 7 0 0 27 27 15
2017 IS-04 20 40 20 20 0 0 0 20 60 10
2014 IS 44 16 34 3 3 0 0 5 60 38
2014 IS-03 18 36 45 0 0 0 0 0 55 11
2014 IS-04 69 8 23 0 0 0 0 0 77 13
2011 IS 22 25 38 7 7 0 2 14 47 60
2011 IS-03 12 18 47 6 12 0 6 19 31 17
2011 IS-04 20 35 45 0 0 0 0 0 55 20
2011 IS-05 23 38 23 8 8 0 0 15 62 13
2008 IS 23 31 29 9 5 2 2 14 56 65
2008 IS-03 9 27 36 18 5 5 0 24 38 22
2008 IS-04 30 30 30 4 0 0 4 5 64 23
2008 IS-05 23 46 31 0 0 0 0 0 69 13

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 19 31 14 8 0 0 22 47 36
2017 IS-03 14 14 29 21 21 0 0 43 29 14
2017 IS-04 20 30 40 10 0 0 0 10 50 10
2014 IS 39 26 24 0 5 3 3 6 69 38
2014 IS-03 18 45 27 0 9 0 0 9 64 11
2014 IS-04 77 15 8 0 0 0 0 0 92 13
2011 IS 34 20 25 10 8 0 3 19 56 61
2011 IS-03 18 29 18 12 18 0 6 31 50 17
2011 IS-04 43 19 38 0 0 0 0 0 62 21
2011 IS-05 38 23 15 15 8 0 0 23 62 13
2008 IS 25 20 31 15 0 2 8 17 49 65
2008 IS-03 14 32 32 14 0 0 9 15 50 22
2008 IS-04 30 13 26 22 0 0 9 24 48 23
2008 IS-05 38 8 38 15 0 0 0 15 46 13

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 27 35 19 5 0 0 24 41 37
2017 IS-03 0 33 33 20 13 0 0 33 33 15
2017 IS-04 20 30 40 10 0 0 0 10 50 10
2014 IS 34 29 13 13 5 3 3 20 67 38
2014 IS-03 36 36 9 9 9 0 0 18 73 11
2014 IS-04 38 38 8 15 0 0 0 15 77 13
2011 IS 15 21 23 30 8 0 3 39 37 61
2011 IS-03 6 6 24 47 6 0 12 60 13 17
2011 IS-04 24 29 33 14 0 0 0 14 52 21
2011 IS-05 15 23 15 23 23 0 0 46 38 13
2008 IS 27 9 16 31 11 3 3 45 38 64
2008 IS-03 5 9 14 59 5 5 5 70 15 22
2008 IS-04 50 5 9 18 14 0 5 33 57 22
2008 IS-05 23 8 31 23 15 0 0 38 31 13

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 27 38 8 5 0 0 14 49 37
2017 IS-03 7 40 27 13 13 0 0 27 47 15
2017 IS-04 30 30 40 0 0 0 0 0 60 10
2014 IS 29 21 26 8 11 3 3 19 53 38
2014 IS-03 36 18 36 9 0 0 0 9 55 11
2014 IS-04 31 15 31 8 8 0 8 17 50 13
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 70 19 3 5 3 0 0 89 8 37
2017 IS-03 73 20 0 0 7 0 0 93 7 15
2017 IS-04 60 20 10 10 0 0 0 80 10 10
2014 IS 66 8 3 11 8 0 5 78 20 38
2014 IS-03 55 9 0 0 27 0 9 70 30 11
2014 IS-04 62 8 8 23 0 0 0 69 23 13
2011 IS 70 25 0 5 0 0 0 95 5 60
2011 IS-03 76 18 0 6 0 0 0 94 6 17
2011 IS-04 55 40 0 5 0 0 0 95 5 20
2011 IS-05 85 15 0 0 0 0 0 100 0 13
2008 IS 78 5 2 2 6 0 8 90 8 65
2008 IS-03 82 5 0 0 9 0 5 90 10 22
2008 IS-04 78 4 0 4 4 0 9 90 10 23
2008 IS-05 92 0 8 0 0 0 0 92 0 13

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 38 8 16 14 3 8 58 33 37
2017 IS-03 13 47 7 13 13 0 7 64 29 15
2017 IS-04 10 30 0 10 20 10 20 57 43 10
2014 IS 37 29 10 11 5 8 0 71 17 38
2014 IS-03 18 36 18 0 0 27 0 75 0 11
2014 IS-04 38 15 8 23 15 0 0 54 38 13

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 35 11 11 11 3 0 67 22 37
2017 IS-03 27 47 13 7 7 0 0 73 13 15
2017 IS-04 40 10 10 10 20 10 0 56 33 10
2014 IS 37 37 3 16 8 0 0 74 24 38
2014 IS-03 27 64 0 9 0 0 0 91 9 11
2014 IS-04 38 23 8 8 23 0 0 62 31 13

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 35 19 16 8 3 0 56 25 37
2017 IS-03 20 53 13 13 0 0 0 73 13 15
2017 IS-04 30 10 20 20 10 10 0 44 33 10
2014 IS 21 45 16 13 5 0 0 66 18 38
2014 IS-03 18 36 36 9 0 0 0 55 9 11
2014 IS-04 15 38 15 23 8 0 0 54 31 13
2011 IS 30 36 15 16 3 0 0 66 20 61
2011 IS-03 29 47 6 18 0 0 0 76 18 17
2011 IS-04 33 29 19 14 5 0 0 62 19 21
2011 IS-05 38 31 15 15 0 0 0 69 15 13
2008 IS 49 32 6 9 0 0 3 84 10 65
2008 IS-03 64 14 0 18 0 0 5 81 19 22
2008 IS-04 30 43 17 4 0 0 4 77 5 23
2008 IS-05 54 38 0 8 0 0 0 92 8 13

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 51 11 11 8 3 0 69 19 37
2017 IS-03 0 60 13 20 0 7 0 64 21 15
2017 IS-04 20 40 20 0 20 0 0 60 20 10
2014 IS 24 31 13 18 13 0 0 55 32 38
2014 IS-03 18 27 27 27 0 0 0 45 27 11
2014 IS-04 23 23 15 8 31 0 0 46 38 13
2011 IS 26 26 13 13 11 8 2 58 27 61
2011 IS-03 29 35 0 12 12 12 0 73 27 17
2011 IS-04 29 19 14 14 14 10 0 53 32 21
2011 IS-05 31 23 31 8 8 0 0 54 15 13
2008 IS 38 37 5 9 2 5 5 83 12 65
2008 IS-03 50 23 9 14 0 0 5 76 14 22
2008 IS-04 30 39 4 9 4 9 4 80 15 23
2008 IS-05 46 54 0 0 0 0 0 100 0 13

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 32 22 19 8 16 0 42 32 37
2017 IS-03 0 27 27 20 0 27 0 36 27 15
2017 IS-04 10 10 30 20 10 20 0 25 38 10
2014 IS 11 19 11 15 21 21 3 38 48 38
2014 IS-03 9 18 27 18 0 27 0 38 25 11
2014 IS-04 8 23 0 8 46 15 0 36 64 13

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 41 5 8 8 0 0 78 16 37
2017 IS-03 33 47 0 13 7 0 0 80 20 15
2017 IS-04 60 20 10 0 10 0 0 80 10 10
2014 IS 47 40 8 5 0 0 0 87 5 38
2014 IS-03 36 45 18 0 0 0 0 82 0 11
2014 IS-04 46 31 8 15 0 0 0 77 15 13
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 65 19 3 11 3 0 0 84 14 37
2017 IS-03 67 13 7 13 0 0 0 80 13 15
2017 IS-04 80 0 0 20 0 0 0 80 20 10
2014 IS 42 32 8 13 5 0 0 74 18 38
2014 IS-03 55 27 0 18 0 0 0 82 18 11
2014 IS-04 31 38 15 8 8 0 0 69 15 13
2011 IS 41 26 13 13 7 0 0 67 20 61
2011 IS-03 47 12 18 6 18 0 0 59 24 17
2011 IS-04 33 24 14 24 5 0 0 57 29 21
2011 IS-05 46 38 8 8 0 0 0 85 8 13
2008 IS 46 35 5 9 3 2 0 83 13 65
2008 IS-03 50 32 9 5 5 0 0 82 9 22
2008 IS-04 43 39 4 4 4 4 0 86 9 23
2008 IS-05 46 31 0 23 0 0 0 77 23 13

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 16 3 3 3 3 0 92 6 37
2017 IS-03 80 13 7 0 0 0 0 93 0 15
2017 IS-04 70 10 0 10 0 10 0 89 11 10
2014 IS 50 29 13 3 5 0 0 79 8 38
2014 IS-03 55 36 9 0 0 0 0 91 0 11
2014 IS-04 46 23 15 8 8 0 0 69 15 13
2011 IS 38 31 16 11 2 2 0 70 13 61
2011 IS-03 47 12 18 18 6 0 0 59 24 17
2011 IS-04 33 24 29 10 0 5 0 60 10 21
2011 IS-05 38 54 8 0 0 0 0 92 0 13
2008 IS 55 26 6 9 3 0 0 82 12 65
2008 IS-03 45 27 14 5 9 0 0 73 14 22
2008 IS-04 65 26 0 9 0 0 0 91 9 23
2008 IS-05 54 31 0 15 0 0 0 85 15 13

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 59 22 11 5 3 0 0 81 8 37
2017 IS-03 53 27 13 7 0 0 0 80 7 15
2017 IS-04 70 10 10 10 0 0 0 80 10 10
2014 IS 37 42 8 13 0 0 0 79 13 38
2014 IS-03 27 73 0 0 0 0 0 100 0 11
2014 IS-04 38 31 15 15 0 0 0 69 15 13
2011 IS 39 36 10 10 5 0 0 75 15 61
2011 IS-03 47 24 12 12 6 0 0 71 18 17
2011 IS-04 38 29 14 14 5 0 0 67 19 21
2011 IS-05 46 46 0 8 0 0 0 92 8 13
2008 IS 60 25 3 8 5 0 0 85 12 65
2008 IS-03 50 32 5 9 5 0 0 82 14 22
2008 IS-04 61 22 4 9 4 0 0 83 13 23
2008 IS-05 77 15 0 8 0 0 0 92 8 13

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 86 3 5 3 3 0 0 89 5 37
2017 IS-03 80 7 7 0 7 0 0 87 7 15
2017 IS-04 80 0 10 10 0 0 0 80 10 10
2014 IS 71 13 0 5 8 0 3 86 14 38
2014 IS-03 64 0 0 0 27 0 9 70 30 11
2014 IS-04 69 15 0 15 0 0 0 85 15 13
2011 IS 84 11 3 0 2 0 0 95 2 61
2011 IS-03 88 12 0 0 0 0 0 100 0 17
2011 IS-04 71 14 10 0 5 0 0 86 5 21
2011 IS-05 100 0 0 0 0 0 0 100 0 13
2008 IS 83 6 2 0 3 0 6 95 3 65
2008 IS-03 82 9 0 0 5 0 5 95 5 22
2008 IS-04 83 9 0 0 0 0 9 100 0 23
2008 IS-05 92 0 8 0 0 0 0 92 0 13

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 78 14 3 0 3 3 0 94 3 37
2017 IS-03 80 13 7 0 0 0 0 93 0 15
2017 IS-04 80 10 0 0 10 0 0 90 10 10
2014 IS 42 26 18 5 8 0 0 68 13 38
2014 IS-03 36 18 18 18 9 0 0 55 27 11
2014 IS-04 38 38 15 0 8 0 0 77 8 13
2011 IS 46 25 5 15 2 5 3 77 18 61
2011 IS-03 35 29 12 6 6 6 6 73 13 17
2011 IS-04 57 19 5 19 0 0 0 76 19 21
2011 IS-05 54 23 0 15 0 8 0 83 17 13

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 76 8 11 3 3 0 0 84 5 37
2017 IS-03 73 7 20 0 0 0 0 80 0 15
2017 IS-04 70 10 10 10 0 0 0 80 10 10

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 76 5 14 3 3 0 0 81 5 37
2017 IS-03 73 7 20 0 0 0 0 80 0 15
2017 IS-04 70 10 0 10 10 0 0 80 20 10

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 78 8 3 5 5 0 0 86 11 37
2017 IS-03 73 13 7 7 0 0 0 87 7 15
2017 IS-04 80 0 0 10 10 0 0 80 20 10
2014 IS 39 32 13 8 8 0 0 71 16 38
2014 IS-03 27 64 9 0 0 0 0 91 0 11
2014 IS-04 38 23 15 8 15 0 0 62 23 13
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 36 9 9 9 0 0 73 18 11
2014 IS 17 28 27 9 0 9 9 55 11 11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 38 27 5 3 3 0 64 8 37
2017 IS-03 27 33 33 7 0 0 0 60 7 15
2017 IS-04 10 40 30 0 10 10 0 56 11 10
2014 IS 26 21 26 13 11 3 0 49 24 38
2014 IS-03 18 36 27 0 9 9 0 60 10 11
2014 IS-04 8 15 23 38 15 0 0 23 54 13
2011 IS 20 41 15 11 8 5 0 64 21 61
2011 IS-03 29 29 18 6 6 12 0 67 13 17
2011 IS-04 10 48 14 19 5 5 0 60 25 21
2011 IS-05 31 31 23 15 0 0 0 62 15 13

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 32 24 14 5 0 0 57 19 37
2017 IS-03 33 20 27 13 7 0 0 53 20 15
2017 IS-04 10 30 30 20 10 0 0 40 30 10
2014 IS 26 10 16 29 18 0 0 37 47 38
2014 IS-03 0 27 27 36 9 0 0 27 45 11
2014 IS-04 23 0 15 46 15 0 0 23 62 13
2011 IS 15 25 30 18 11 2 0 40 30 61
2011 IS-03 24 12 35 18 12 0 0 35 29 17
2011 IS-04 0 33 33 24 5 5 0 35 30 21
2011 IS-05 23 23 23 15 15 0 0 46 31 13
2008 IS 32 40 14 9 5 0 0 72 14 65
2008 IS-03 32 45 14 9 0 0 0 77 9 22
2008 IS-04 35 39 13 4 9 0 0 74 13 23
2008 IS-05 31 46 0 23 0 0 0 77 23 13

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 11 30 19 24 8 8 0 44 35 37
2017 IS-03 13 33 20 13 13 7 0 50 29 15
2017 IS-04 0 10 30 30 10 20 0 13 50 10
2014 IS 21 8 19 29 24 0 0 29 53 38
2014 IS-03 0 18 27 45 9 0 0 18 55 11
2014 IS-04 15 0 15 31 38 0 0 15 69 13
2011 IS 11 26 21 18 18 5 0 40 38 61
2011 IS-03 24 18 24 12 18 6 0 44 31 17
2011 IS-04 0 33 24 24 14 5 0 35 40 21
2011 IS-05 15 38 23 0 23 0 0 54 23 13
2008 IS 15 45 9 23 5 3 0 62 29 65
2008 IS-03 14 32 14 41 0 0 0 45 41 22
2008 IS-04 13 57 9 13 9 0 0 70 22 23
2008 IS-05 15 54 8 23 0 0 0 69 23 13

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 38 27 11 5 3 0 56 17 37
2017 IS-03 13 27 40 13 7 0 0 40 20 15
2017 IS-04 0 50 30 0 10 10 0 56 11 10
2014 IS 24 15 13 24 21 3 0 40 46 38
2014 IS-03 9 18 18 45 9 0 0 27 55 11
2014 IS-04 15 8 15 15 38 8 0 25 58 13
2011 IS 16 30 15 16 11 11 0 52 31 61
2011 IS-03 18 12 29 6 24 12 0 33 33 17
2011 IS-04 10 33 19 24 5 10 0 47 32 21
2011 IS-05 31 38 0 23 8 0 0 69 31 13
2008 IS 29 43 9 9 3 6 0 77 13 65
2008 IS-03 18 36 18 9 0 18 0 67 11 22
2008 IS-04 43 43 4 4 4 0 0 87 9 23
2008 IS-05 23 62 0 8 8 0 0 85 15 13

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 32 19 14 19 0 0 49 32 37
2017 IS-03 27 27 20 13 13 0 0 53 27 15
2017 IS-04 0 20 30 20 30 0 0 20 50 10
2014 IS 19 11 5 36 21 8 0 32 63 38
2014 IS-03 0 27 9 45 9 9 0 30 60 11
2014 IS-04 15 0 0 46 31 8 0 17 83 13
2011 IS 11 33 8 25 20 3 0 46 46 61
2011 IS-03 18 35 12 18 18 0 0 53 35 17
2011 IS-04 5 33 10 38 14 0 0 38 52 21
2011 IS-05 23 31 8 23 15 0 0 54 38 13
2008 IS 32 28 11 28 2 0 0 60 29 65
2008 IS-03 36 27 18 18 0 0 0 64 18 22
2008 IS-04 30 30 4 35 0 0 0 61 35 23
2008 IS-05 23 31 8 38 0 0 0 54 38 13
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 49 14 11 5 0 0 70 16 37
2017 IS-03 20 67 7 7 0 0 0 87 7 15
2017 IS-04 0 50 20 10 20 0 0 50 30 10
2014 IS 16 19 16 34 16 0 0 34 50 38
2014 IS-03 0 27 9 45 18 0 0 27 64 11
2014 IS-04 8 15 31 23 23 0 0 23 46 13
2011 IS 26 38 10 20 7 0 0 64 26 61
2011 IS-03 29 35 12 18 6 0 0 65 24 17
2011 IS-04 29 33 10 24 5 0 0 62 29 21
2011 IS-05 38 38 0 15 8 0 0 77 23 13

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 46 3 5 3 0 0 89 8 37
2017 IS-03 33 53 0 7 7 0 0 87 13 15
2017 IS-04 20 60 10 10 0 0 0 80 10 10
2014 IS 34 31 16 11 8 0 0 66 19 38
2014 IS-03 18 45 18 9 9 0 0 64 18 11
2014 IS-04 15 38 23 8 15 0 0 54 23 13
2011 IS 38 49 3 5 3 2 0 88 8 61
2011 IS-03 35 53 0 6 0 6 0 94 6 17
2011 IS-04 43 38 10 10 0 0 0 81 10 21
2011 IS-05 46 46 0 0 8 0 0 92 8 13

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 30 8 16 11 0 0 65 27 37
2017 IS-03 20 33 20 7 20 0 0 53 27 15
2017 IS-04 40 30 0 30 0 0 0 70 30 10
2014 IS 26 37 13 11 8 5 0 66 20 38
2014 IS-03 27 36 18 0 9 9 0 70 10 11
2014 IS-04 15 38 15 23 8 0 0 54 31 13
2011 IS 42 27 12 13 3 2 2 71 17 60
2011 IS-03 41 24 6 18 6 6 0 69 25 17
2011 IS-04 40 30 15 10 5 0 0 70 15 20
2011 IS-05 54 31 8 8 0 0 0 85 8 13
2008 IS 46 23 11 11 5 5 0 73 16 65
2008 IS-03 41 18 18 14 0 9 0 65 15 22
2008 IS-04 52 22 9 9 4 4 0 77 14 23
2008 IS-05 62 31 0 8 0 0 0 92 8 13

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 30 16 24 0 8 3 55 27 37
2017 IS-03 7 40 13 27 0 7 7 54 31 15
2017 IS-04 30 30 0 30 0 10 0 67 33 10
2014 IS 16 34 21 13 16 0 0 50 29 38
2014 IS-03 9 27 36 18 9 0 0 36 27 11
2014 IS-04 15 15 23 15 31 0 0 31 46 13
2011 IS 18 34 16 18 5 7 2 57 25 61
2011 IS-03 24 24 18 12 12 12 0 53 27 17
2011 IS-04 5 52 14 24 5 0 0 57 29 21
2011 IS-05 38 23 23 15 0 0 0 62 15 13

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 11 27 8 32 14 3 5 41 50 37
2017 IS-03 0 27 7 47 7 7 7 31 62 15
2017 IS-04 10 20 0 40 30 0 0 30 70 10
2014 IS 11 21 18 18 19 8 5 37 42 38
2014 IS-03 0 27 27 9 18 18 0 33 33 11
2014 IS-04 23 8 8 31 31 0 0 31 62 13
2011 IS 15 16 23 16 16 13 0 36 38 61
2011 IS-03 18 12 35 0 24 12 0 33 27 17
2011 IS-04 14 24 14 24 19 5 0 40 45 21
2011 IS-05 15 15 31 38 0 0 0 31 38 13

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 62 19 11 5 3 0 0 81 8 37
2017 IS-03 60 20 13 0 7 0 0 80 7 15
2017 IS-04 50 30 10 10 0 0 0 80 10 10
2014 IS 60 16 5 5 8 0 5 80 14 38
2014 IS-03 55 9 0 9 18 0 9 70 30 11
2014 IS-04 54 23 8 8 8 0 0 77 15 13

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 8 11 0 3 3 3 86 3 37
2017 IS-03 67 13 7 0 7 0 7 86 7 15
2017 IS-04 80 10 10 0 0 0 0 90 0 10
2014 IS 60 13 5 8 3 3 8 82 12 38
2014 IS-03 45 27 0 0 0 9 18 100 0 11
2014 IS-04 62 8 8 15 8 0 0 69 23 13
2011 IS 56 23 10 5 0 2 5 84 5 61
2011 IS-03 47 24 12 0 0 6 12 86 0 17
2011 IS-04 52 24 14 10 0 0 0 76 10 21
2011 IS-05 77 15 0 8 0 0 0 92 8 13
2008 IS 62 18 8 3 2 3 5 87 5 65
2008 IS-03 64 18 9 0 5 0 5 86 5 22
2008 IS-04 65 22 0 0 0 9 4 100 0 23
2008 IS-05 62 15 15 8 0 0 0 77 8 13

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 49 8 19 8 0 0 65 27 37
2017 IS-03 13 53 13 13 7 0 0 67 20 15
2017 IS-04 10 30 10 30 20 0 0 40 50 10
2014 IS 13 21 16 29 19 3 0 35 49 38
2014 IS-03 0 18 27 36 18 0 0 18 55 11
2014 IS-04 8 0 15 31 38 8 0 8 75 13
2011 IS 10 38 18 21 10 3 0 49 32 61
2011 IS-03 12 41 6 24 18 0 0 53 41 17
2011 IS-04 5 33 19 29 10 5 0 40 40 21
2011 IS-05 23 54 15 8 0 0 0 77 8 13
2008 IS 18 52 8 14 5 3 0 73 19 65
2008 IS-03 14 45 9 23 9 0 0 59 32 22
2008 IS-04 17 57 9 13 0 4 0 77 14 23
2008 IS-05 31 62 0 0 8 0 0 92 8 13

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 38 14 14 14 5 0 57 29 37
2017 IS-03 7 27 20 13 20 13 0 38 38 15
2017 IS-04 10 40 20 10 20 0 0 50 30 10
2014 IS 10 18 16 19 32 0 5 30 53 38
2014 IS-03 9 0 9 36 45 0 0 9 82 11
2014 IS-04 8 23 8 15 46 0 0 31 62 13
2011 IS 15 26 18 20 16 5 0 43 38 61
2011 IS-03 12 12 18 24 29 6 0 25 56 17
2011 IS-04 10 43 19 14 14 0 0 52 29 21
2011 IS-05 38 23 23 8 8 0 0 62 15 13
2008 IS 29 31 11 17 8 3 2 63 26 65
2008 IS-03 14 27 18 23 14 5 0 43 38 22
2008 IS-04 43 22 4 17 4 4 4 71 24 23
2008 IS-05 31 46 8 8 8 0 0 77 15 13

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 43 11 16 5 0 0 68 22 37
2017 IS-03 20 53 20 7 0 0 0 73 7 15
2017 IS-04 10 30 10 30 20 0 0 40 50 10

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 35 14 3 0 5 0 83 3 37
2017 IS-03 27 47 13 7 0 7 0 79 7 15
2017 IS-04 50 20 30 0 0 0 0 70 0 10
2014 IS 34 26 13 13 5 8 0 65 20 38
2014 IS-03 27 27 9 18 0 18 0 67 22 11
2014 IS-04 23 23 15 15 15 8 0 50 33 13

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 43 5 5 3 0 0 86 8 37
2017 IS-03 40 40 13 7 0 0 0 80 7 15
2017 IS-04 30 60 0 0 10 0 0 90 10 10
2014 IS 39 32 11 11 5 3 0 73 16 38
2014 IS-03 18 45 27 0 0 9 0 70 0 11
2014 IS-04 31 23 0 31 15 0 0 54 46 13
2011 IS 36 38 8 8 7 3 0 76 15 61
2011 IS-03 24 35 24 6 6 6 0 63 13 17
2011 IS-04 38 29 5 10 14 5 0 70 25 21
2011 IS-05 54 38 0 8 0 0 0 92 8 13

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 57 30 8 5 0 0 0 86 5 37
2017 IS-03 47 40 13 0 0 0 0 87 0 15
2017 IS-04 50 30 0 20 0 0 0 80 20 10
2014 IS 34 37 13 13 3 0 0 71 16 38
2014 IS-03 9 73 18 0 0 0 0 82 0 11
2014 IS-04 23 15 15 38 8 0 0 38 46 13
2011 IS 36 44 13 3 3 0 0 80 7 61
2011 IS-03 41 29 24 0 6 0 0 71 6 17
2011 IS-04 33 52 5 5 5 0 0 86 10 21
2011 IS-05 54 31 15 0 0 0 0 85 0 13
2008 IS 48 45 5 2 2 0 0 92 3 65
2008 IS-03 55 36 9 0 0 0 0 91 0 22
2008 IS-04 43 52 0 0 4 0 0 96 4 23
2008 IS-05 46 54 0 0 0 0 0 100 0 13

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 27 19 11 5 0 0 65 16 37
2017 IS-03 33 40 13 13 0 0 0 73 13 15
2017 IS-04 30 30 20 0 20 0 0 60 20 10
2014 IS 18 24 16 24 18 0 0 42 42 38
2014 IS-03 9 18 27 27 18 0 0 27 45 11
2014 IS-04 8 23 15 31 23 0 0 31 54 13
2011 IS 21 36 21 11 10 0 0 57 21 61
2011 IS-03 29 24 24 12 12 0 0 53 24 17
2011 IS-04 14 48 19 10 10 0 0 62 19 21
2011 IS-05 23 46 23 8 0 0 0 69 8 13

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 32 13 11 5 0 0 70 16 37
2017 IS-03 33 47 13 7 0 0 0 80 7 15
2017 IS-04 20 40 10 10 20 0 0 60 30 10
2014 IS 21 21 19 18 21 0 0 42 39 38
2014 IS-03 9 18 27 27 18 0 0 27 45 11
2014 IS-04 8 23 15 23 31 0 0 31 54 13
2011 IS 27 35 15 18 5 0 0 62 23 60
2011 IS-03 41 18 24 6 12 0 0 59 18 17
2011 IS-04 24 38 14 19 5 0 0 62 24 21
2011 IS-05 23 46 15 15 0 0 0 69 15 13
2008 IS 40 45 8 6 2 0 0 85 8 65
2008 IS-03 32 45 9 9 5 0 0 77 14 22
2008 IS-04 43 48 0 9 0 0 0 91 9 23
2008 IS-05 54 38 8 0 0 0 0 92 0 13

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 30 16 16 8 5 0 57 26 37
2017 IS-03 33 20 27 0 7 13 0 62 8 15
2017 IS-04 0 40 20 20 20 0 0 40 40 10
2014 IS 24 24 5 21 26 0 0 48 47 38
2014 IS-03 9 27 0 36 27 0 0 36 64 11
2014 IS-04 15 15 15 15 38 0 0 31 54 13
2011 IS 18 26 21 16 10 7 2 48 29 61
2011 IS-03 18 24 29 0 12 12 6 50 14 17
2011 IS-04 14 24 24 29 5 5 0 40 35 21
2011 IS-05 31 38 15 8 8 0 0 69 15 13
2008 IS 34 31 15 14 3 3 0 67 17 65
2008 IS-03 36 18 9 27 5 5 0 57 33 22
2008 IS-04 30 35 22 9 0 4 0 68 9 23
2008 IS-05 46 31 15 8 0 0 0 77 8 13
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 IS 24 51 24 37
2017 IS-03 20 67 13 15
2017 IS-04 30 30 40 10
2014 IS 32 21 47 38
2014 IS-03 36 27 36 11
2014 IS-04 15 8 77 13
2011 IS 33 34 33 61
2011 IS-03 24 41 35 17
2011 IS-04 33 24 43 21
2011 IS-05 38 46 15 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 22 78 37
2014 IS 16 84 38

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 19 16 11 8 22 5 52 26 37
2017 IS-03 13 20 20 7 13 27 0 45 27 15
2017 IS-04 10 20 10 20 10 20 10 43 43 10
2014 IS 18 3 26 11 5 32 5 33 25 38
2014 IS-03 18 0 9 9 0 64 0 50 25 11
2014 IS-04 15 0 38 23 15 8 0 17 42 13

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 24 24 8 3 11 0 61 12 37
2017 IS-03 13 40 33 0 0 13 0 62 0 15
2017 IS-04 30 10 10 20 10 20 0 50 38 10
2014 IS 23 21 21 11 5 19 0 55 19 38
2014 IS-03 18 9 18 18 0 36 0 43 29 11
2014 IS-04 15 23 23 15 15 8 0 42 33 13
2011 IS 21 34 18 10 0 15 2 67 12 61
2011 IS-03 24 29 18 6 0 24 0 69 8 17
2011 IS-04 14 48 14 19 0 5 0 65 20 21
2011 IS-05 31 31 31 0 0 8 0 67 0 13
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 51 5 11 3 3 0 81 14 37
2017 IS-03 7 73 0 7 7 7 0 86 14 15
2017 IS-04 40 30 10 20 0 0 0 70 20 10
2014 IS 31 53 3 5 3 0 5 89 8 38
2014 IS-03 9 91 0 0 0 0 0 100 0 11
2014 IS-04 31 62 0 8 0 0 0 92 8 13
2011 IS 38 36 7 16 0 2 2 76 17 61
2011 IS-03 18 53 12 12 0 6 0 75 13 17
2011 IS-04 52 29 5 14 0 0 0 81 14 21
2011 IS-05 46 46 0 8 0 0 0 92 8 13
2008 IS 23 45 8 12 6 5 2 72 20 65
2008 IS-03 23 45 5 14 9 5 0 71 24 22
2008 IS-04 13 52 9 17 4 4 0 68 23 23
2008 IS-05 38 38 15 8 0 0 0 77 8 13

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 11 38 22 14 0 16 0 58 16 37
2017 IS-03 7 40 20 13 0 20 0 58 17 15
2017 IS-04 0 30 30 20 0 20 0 38 25 10
2014 IS 10 21 32 8 8 16 5 40 20 38
2014 IS-03 9 45 27 0 0 18 0 67 0 11
2014 IS-04 0 15 31 15 23 15 0 18 45 13
2011 IS 11 20 26 5 2 28 8 49 10 61
2011 IS-03 6 24 29 0 0 41 0 50 0 17
2011 IS-04 14 19 33 14 5 14 0 39 22 21
2011 IS-05 23 31 15 0 0 8 23 78 0 13

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 32 3 5 0 8 0 91 6 37
2017 IS-03 47 33 0 7 0 13 0 92 8 15
2017 IS-04 60 20 10 0 0 10 0 89 0 10
2014 IS 26 55 10 0 3 3 3 86 3 38
2014 IS-03 27 73 0 0 0 0 0 100 0 11
2014 IS-04 23 62 8 0 8 0 0 85 8 13
2011 IS 48 25 15 3 0 8 2 80 4 61
2011 IS-03 47 18 35 0 0 0 0 65 0 17
2011 IS-04 57 19 10 10 0 5 0 80 10 21
2011 IS-05 54 46 0 0 0 0 0 100 0 13
2008 IS 42 28 11 3 0 15 2 83 4 65
2008 IS-03 36 32 18 0 0 14 0 79 0 22
2008 IS-04 39 26 13 4 0 17 0 79 5 23
2008 IS-05 54 31 0 0 0 15 0 100 0 13

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 42 14 8 0 8 0 76 9 36
2017 IS-03 20 47 13 7 0 13 0 77 8 15
2017 IS-04 30 30 20 10 0 10 0 67 11 10
2014 IS 19 26 34 3 8 8 3 50 12 38
2014 IS-03 18 27 36 0 0 18 0 56 0 11
2014 IS-04 8 23 46 8 15 0 0 31 23 13
2011 IS 36 33 13 3 2 11 2 79 6 61
2011 IS-03 24 29 24 6 0 18 0 64 7 17
2011 IS-04 48 33 14 0 5 0 0 81 5 21
2011 IS-05 46 54 0 0 0 0 0 100 0 13
2008 IS 49 25 9 6 0 8 3 83 7 65
2008 IS-03 41 36 14 5 0 5 0 81 5 22
2008 IS-04 57 13 13 4 0 9 4 80 5 23
2008 IS-05 62 31 0 0 0 8 0 100 0 13
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS-03 0 100 15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 8 24 5 5 41 3 38 19 37
2017 IS-03 7 13 40 0 0 40 0 33 0 15
2017 IS-04 0 0 20 10 10 60 0 0 50 10
2014 IS 21 8 26 5 5 32 3 44 16 38
2014 IS-03 18 0 9 9 0 64 0 50 25 11
2014 IS-04 15 15 31 8 15 15 0 36 27 13

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 32 16 3 3 11 0 76 6 37
2017 IS-03 20 53 13 0 0 13 0 85 0 15
2017 IS-04 30 30 20 0 10 10 0 67 11 10
2014 IS 19 21 26 5 5 21 3 52 14 38
2014 IS-03 18 9 18 9 0 45 0 50 17 11
2014 IS-04 15 23 31 8 15 8 0 42 25 13
2011 IS 28 39 15 10 0 8 0 73 11 61
2011 IS-03 29 41 12 6 0 12 0 80 7 17
2011 IS-04 29 43 19 10 0 0 0 71 10 21
2011 IS-05 38 38 15 0 0 8 0 83 0 13
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 19 19 19 19 0 3 42 39 37
2017 IS-03 33 20 7 33 7 0 0 53 40 15
2017 IS-04 10 30 40 0 20 0 0 40 20 10

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 35 27 27 8 0 0 38 35 37
2017 IS-03 7 47 27 13 7 0 0 53 20 15
2017 IS-04 0 40 40 10 10 0 0 40 20 10

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 27 41 19 11 0 0 30 30 37
2017 IS-03 7 33 53 0 7 0 0 40 7 15
2017 IS-04 0 30 40 20 10 0 0 30 30 10

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 5 35 16 27 16 0 0 41 43 37
2017 IS-03 13 47 13 13 13 0 0 60 27 15
2017 IS-04 0 30 30 30 10 0 0 30 40 10

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 33 19 6 6 0 0 69 11 36
2017 IS-03 40 40 13 7 0 0 0 80 7 15
2017 IS-04 40 30 20 0 10 0 0 70 10 10

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 41 16 22 5 0 0 57 27 37
2017 IS-03 20 47 20 13 0 0 0 67 13 15
2017 IS-04 10 50 20 10 10 0 0 60 20 10

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 35 22 16 8 0 0 54 24 37
2017 IS-03 20 47 20 7 7 0 0 67 13 15
2017 IS-04 10 30 10 30 20 0 0 40 50 10

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 27 27 16 16 0 0 41 32 37
2017 IS-03 13 47 27 7 7 0 0 60 13 15
2017 IS-04 0 20 40 20 20 0 0 20 40 10

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 38 16 22 11 0 0 51 32 37
2017 IS-03 27 40 13 13 7 0 0 67 20 15
2017 IS-04 0 40 20 20 20 0 0 40 40 10

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 32 19 16 5 0 0 59 22 37
2017 IS-03 27 47 27 0 0 0 0 73 0 15
2017 IS-04 10 50 20 10 10 0 0 60 20 10

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 16 16 8 8 0 0 68 16 37
2017 IS-03 60 27 7 0 7 0 0 87 7 15
2017 IS-04 30 10 30 20 10 0 0 40 30 10

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 76 8 8 5 3 0 0 84 8 37
2017 IS-03 80 7 7 7 0 0 0 87 7 15
2017 IS-04 80 10 0 10 0 0 0 90 10 10

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 38 8 8 3 0 0 81 11 37
2017 IS-03 47 33 7 13 0 0 0 80 13 15
2017 IS-04 50 30 10 0 10 0 0 80 10 10

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 17 8 6 3 0 0 83 8 36
2017 IS-03 67 20 7 7 0 0 0 87 7 15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 14 11 8 0 0 22 76 10 37
2017 IS-03 67 7 0 0 0 0 27 100 0 15
2017 IS-04 50 10 0 10 0 0 30 86 14 10

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 74 20 6 0 0 0 0 94 0 35
2017 IS-03 79 21 0 0 0 0 0 100 0 14

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 76 14 3 8 0 0 0 89 8 37
2017 IS-03 73 20 0 7 0 0 0 93 7 15
2017 IS-04 70 10 10 10 0 0 0 80 10 10

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 32 16 8 0 0 0 76 8 37
2017 IS-03 40 53 7 0 0 0 0 93 0 15
2017 IS-04 50 30 20 0 0 0 0 80 0 10

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 11 24 43 16 5 0 0 35 22 37
2017 IS-03 13 27 47 13 0 0 0 40 13 15
2017 IS-04 0 30 60 0 10 0 0 30 10 10

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 5 35 30 22 8 0 0 30 41 37
2017 IS-03 7 20 33 33 7 0 0 40 27 15
2017 IS-04 10 30 30 30 0 0 0 30 40 10

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 49 3 3 3 5 0 91 6 37
2017 IS-03 20 67 0 7 0 7 0 93 7 15
2017 IS-04 40 50 10 0 0 0 0 90 0 10

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 51 19 5 8 3 0 67 14 37
2017 IS-03 7 60 13 7 7 7 0 71 14 15
2017 IS-04 30 30 20 0 20 0 0 60 20 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 22 78 37
2014 IS 13 87 38
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 24 22 13 14 3 0 25 75 37
2017 IS-03 20 47 13 7 7 7 0 21 79 15
2017 IS-04 30 10 40 10 10 0 0 30 70 10

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 26 27
2017 IS-03 18 11

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 26 27
2017 IS-03 27 11

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 11 27
2017 IS-03 9 11

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 IS 44 27
2017 IS-03 9 11

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 IS 11 27
2017 IS-03 9 11

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 IS 56 27
2017 IS-03 82 11

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 IS 8 46 8 4 8 27 26
2017 IS-03 9 36 18 9 9 18 11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 15 15 4 22 33 0 11 33 63 27
2017 IS-03 18 9 0 36 27 0 9 30 70 11

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 4 15 4 8 65 0 4 20 76 26
2017 IS-03 9 18 9 9 45 0 9 30 60 11
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