2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	44	4	10	2	84	12	671
2017	3 to 10 years in current department or agency	30	50	4	12	4	80	15	491
2017	11 to 20 years in current department or agency	31	48	5	12	4	79	15	510
2017	More than 20 years in current department or agency	33	50	5	9	3	83	12	235
2014	Less than 3 years in current department or agency	54	34	2	6	3	88	9	192
2014	3 to 10 years in current department or agency	29	45	5	13	7	75	21	693
2014	11 to 20 years in current department or agency	30	43	4	16	7	73	23	438
2014	More than 20 years in current department or agency	36	42	8	10	4	78	14	298

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	80	16	1	2	0	0	1	96	3	668
2017	3 to 10 years in current department or agency	74	20	3	2	1	0	1	94	3	489
2017	11 to 20 years in current department or agency	76	16	3	3	1	1	1	93	3	507
2017	More than 20 years in current department or agency	73	21	2	3	0	0	1	95	3	233
2014	Less than 3 years in current department or agency	83	14	1	2	0	0	0	97	2	192
2014	3 to 10 years in current department or agency	75	17	3	2	1	0	1	93	3	693
2014	11 to 20 years in current department or agency	77	18	2	2	1	0	0	95	3	438
2014	More than 20 years in current department or agency	68	24	2	4	1	0	0	93	5	299

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	78	13	3	2	2	1	93	4	670
2017	3 to 10 years in current department or agency	68	19	5	5	2	1	88	7	491
2017	11 to 20 years in current department or agency	69	19	3	4	2	2	90	6	509
2017	More than 20 years in current department or agency	68	19	5	5	3	0	87	8	235
2014	Less than 3 years in current department or agency	72	13	3	8	1	2	87	9	192
2014	3 to 10 years in current department or agency	66	18	6	6	3	1	85	8	692
2014	11 to 20 years in current department or agency	70	20	3	5	2	1	90	7	437
2014	More than 20 years in current department or agency	61	24	7	4	3	1	85	7	298

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	33	5	11	7	0	77	18	670
2017	3 to 10 years in current department or agency	37	36	5	13	9	0	73	21	491
2017	11 to 20 years in current department or agency	41	33	6	12	8	0	74	20	509
2017	More than 20 years in current department or agency	40	38	5	10	7	0	78	17	234
2014	Less than 3 years in current department or agency	56	26	5	7	6	0	82	13	192
2014	3 to 10 years in current department or agency	39	30	6	17	6	1	70	23	692
2014	11 to 20 years in current department or agency	44	32	6	10	8	0	76	18	437
2014	More than 20 years in current department or agency	40	38	4	8	7	3	81	15	298

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	39	10	17	9	64	26	668
2017	3 to 10 years in current department or agency	18	39	13	20	10	57	31	491
2017	11 to 20 years in current department or agency	17	46	10	19	8	63	27	508
2017	More than 20 years in current department or agency	20	47	9	14	9	67	24	235
2014	Less than 3 years in current department or agency	29	42	13	9	6	71	15	192
2014	3 to 10 years in current department or agency	15	36	12	22	15	50	37	693
2014	11 to 20 years in current department or agency	19	32	12	22	15	51	37	438
2014	More than 20 years in current department or agency	19	42	9	19	10	62	30	299

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	38	10	9	5	77	13	669
2017	3 to 10 years in current department or agency	38	40	9	8	5	78	13	491
2017	11 to 20 years in current department or agency	43	41	9	5	2	84	8	509
2017	More than 20 years in current department or agency	41	43	5	8	3	84	11	235
2014	Less than 3 years in current department or agency	35	37	14	11	4	72	14	192
2014	3 to 10 years in current department or agency	38	37	10	7	6	76	14	693
2014	11 to 20 years in current department or agency	43	33	11	11	3	76	13	438
2014	More than 20 years in current department or agency	43	39	9	5	4	82	9	299

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	48	34	7	8	3	82	11	670
2017	3 to 10 years in current department or agency	44	37	6	8	5	81	12	491
2017	11 to 20 years in current department or agency	50	36	6	5	2	87	8	509
2017	More than 20 years in current department or agency	43	44	4	6	3	87	9	234
2014	Less than 3 years in current department or agency	45	36	7	7	4	82	11	191
2014	3 to 10 years in current department or agency	46	33	8	7	6	79	13	692
2014	11 to 20 years in current department or agency	46	35	6	8	4	82	12	438
2014	More than 20 years in current department or agency	49	39	6	4	3	88	7	299

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	35	7	8	3	0	81	11	666
2017	3 to 10 years in current department or agency	43	35	7	11	4	0	79	14	491
2017	11 to 20 years in current department or agency	44	35	8	9	5	0	78	14	511
2017	More than 20 years in current department or agency	46	34	8	9	2	0	81	11	234
2014	Less than 3 years in current department or agency	54	29	9	6	1	0	84	7	191
2014	3 to 10 years in current department or agency	36	42	7	8	6	0	79	14	693
2014	11 to 20 years in current department or agency	39	35	7	11	7	1	74	19	438
2014	More than 20 years in current department or agency	46	34	7	9	3	0	80	12	299

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	27	9	8	7	0	0	76	15	670
2017	3 to 10 years in current department or agency	40	34	8	9	8	0	1	74	18	491
2017	11 to 20 years in current department or agency	41	34	7	10	8	0	0	75	18	511
2017	More than 20 years in current department or agency	34	42	8	9	5	1	0	77	15	234
2014	Less than 3 years in current department or agency	50	24	11	10	1	2	2	77	12	192
2014	3 to 10 years in current department or agency	37	29	13	11	9	0	0	67	20	693
2014	11 to 20 years in current department or agency	32	31	9	16	11	1	0	64	28	437
2014	More than 20 years in current department or agency	31	35	11	12	12	0	0	66	23	299

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	18	15	11	14	3	12	54	29	670
2017	3 to 10 years in current department or agency	32	20	11	13	14	0	10	58	30	490
2017	11 to 20 years in current department or agency	31	25	10	10	15	1	8	61	28	511
2017	More than 20 years in current department or agency	29	22	9	16	17	1	7	55	35	235
2014	Less than 3 years in current department or agency	27	20	15	6	7	2	23	63	17	192
2014	3 to 10 years in current department or agency	35	25	9	9	14	1	7	66	24	693
2014	11 to 20 years in current department or agency	32	23	8	8	19	1	9	61	30	438
2014	More than 20 years in current department or agency	29	23	11	14	15	1	7	56	32	299

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	42	10	7	4	0	80	11	671
2017	3 to 10 years in current department or agency	35	43	9	6	7	0	78	13	491
2017	11 to 20 years in current department or agency	37	45	6	9	3	0	82	11	509
2017	More than 20 years in current department or agency	36	42	10	7	6	0	78	12	235
2014	Less than 3 years in current department or agency	29	52	10	7	3	0	81	9	192
2014	3 to 10 years in current department or agency	31	37	13	11	8	0	68	19	694
2014	11 to 20 years in current department or agency	29	41	10	13	6	1	70	20	438
2014	More than 20 years in current department or agency	30	45	12	6	6	0	76	13	298

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	34	15	12	9	1	65	21	670
2017	3 to 10 years in current department or agency	24	32	15	14	14	0	56	28	489
2017	11 to 20 years in current department or agency	24	36	15	13	11	0	60	25	511
2017	More than 20 years in current department or agency	20	39	19	14	7	0	60	21	234
2014	Less than 3 years in current department or agency	29	47	15	6	2	0	76	8	192
2014	3 to 10 years in current department or agency	19	33	17	16	15	0	52	31	694
2014	11 to 20 years in current department or agency	21	30	16	17	17	0	50	34	438
2014	More than 20 years in current department or agency	19	34	20	13	13	0	53	27	298

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	42	11	10	5	74	15	670
2017	3 to 10 years in current department or agency	28	40	13	11	8	69	18	489
2017	11 to 20 years in current department or agency	31	38	13	13	5	69	18	510
2017	More than 20 years in current department or agency	28	42	13	13	4	71	17	235

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	39	9	5	2	0	84	7	669
2017	3 to 10 years in current department or agency	42	41	9	4	4	0	82	9	490
2017	11 to 20 years in current department or agency	43	40	8	5	3	0	84	8	510
2017	More than 20 years in current department or agency	39	47	8	2	3	0	86	5	235
2014	Less than 3 years in current department or agency	52	37	8	2	1	0	89	3	190
2014	3 to 10 years in current department or agency	31	39	15	9	5	1	70	15	694
2014	11 to 20 years in current department or agency	35	34	17	9	5	0	69	14	438
2014	More than 20 years in current department or agency	38	34	12	5	10	1	73	15	299

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	34	13	10	7	0	69	17	671
2017	3 to 10 years in current department or agency	24	39	11	13	13	0	63	26	491
2017	11 to 20 years in current department or agency	29	35	11	13	11	0	64	25	511
2017	More than 20 years in current department or agency	22	40	16	12	10	1	62	22	233

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	55	33	9	2	1	0	88	3	670
2017	3 to 10 years in current department or agency	54	33	6	4	3	0	87	7	491
2017	11 to 20 years in current department or agency	58	32	7	3	0	0	90	3	509
2017	More than 20 years in current department or agency	59	33	4	4	1	0	92	5	234
2014	Less than 3 years in current department or agency	64	23	9	3	1	0	88	4	192
2014	3 to 10 years in current department or agency	57	26	9	4	4	0	83	8	694
2014	11 to 20 years in current department or agency	60	27	5	5	1	1	89	6	438
2014	More than 20 years in current department or agency	64	26	6	1	2	0	91	3	298

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	28	34	15	14	8	1	1	63	22	669
2017	3 to 10 years in current department or agency	25	35	12	17	11	0	0	60	28	491
2017	11 to 20 years in current department or agency	28	38	11	12	11	0	0	66	23	509
2017	More than 20 years in current department or agency	21	48	8	14	10	0	0	68	24	234
2014	Less than 3 years in current department or agency	26	49	11	11	2	0	1	76	14	192
2014	3 to 10 years in current department or agency	21	37	10	14	16	0	1	59	31	693
2014	11 to 20 years in current department or agency	19	32	13	16	20	0	0	50	37	437
2014	More than 20 years in current department or agency	19	37	11	13	21	0	0	55	33	298

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	34	16	10	7	0	1	67	17	669
2017	3 to 10 years in current department or agency	28	29	17	13	13	0	0	57	26	490
2017	11 to 20 years in current department or agency	31	37	10	12	10	0	0	68	22	510
2017	More than 20 years in current department or agency	23	41	14	11	10	0	1	64	22	235
2014	Less than 3 years in current department or agency	32	41	17	7	2	1	0	74	9	192
2014	3 to 10 years in current department or agency	26	31	15	12	16	0	0	57	28	694
2014	11 to 20 years in current department or agency	22	29	14	18	17	0	0	51	35	438
2014	More than 20 years in current department or agency	23	33	20	11	13	0	0	56	24	299

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	35	12	10	7	0	71	17	670
2017	3 to 10 years in current department or agency	28	35	14	12	11	0	63	23	490
2017	11 to 20 years in current department or agency	31	38	11	11	9	0	69	20	510
2017	More than 20 years in current department or agency	22	45	16	10	6	1	68	16	235
2014	Less than 3 years in current department or agency	41	42	10	5	1	0	83	6	192
2014	3 to 10 years in current department or agency	25	30	16	15	13	0	55	29	694
2014	11 to 20 years in current department or agency	26	27	14	18	13	1	54	32	436
2014	More than 20 years in current department or agency	26	33	17	14	11	0	59	25	298

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	37	9	6	3	0	82	9	670
2017	3 to 10 years in current department or agency	38	41	11	6	5	0	78	11	490
2017	11 to 20 years in current department or agency	41	40	12	5	2	0	81	7	510
2017	More than 20 years in current department or agency	42	41	6	5	5	0	83	10	235
2014	Less than 3 years in current department or agency	56	34	6	2	2	0	89	5	192
2014	3 to 10 years in current department or agency	39	33	11	11	5	0	72	16	691
2014	11 to 20 years in current department or agency	35	38	10	11	4	1	74	16	436
2014	More than 20 years in current department or agency	42	39	12	4	3	0	81	8	298

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	34	29	16	11	8	1	1	65	19	670
2017	3 to 10 years in current department or agency	25	35	16	13	11	0	1	60	24	489
2017	11 to 20 years in current department or agency	24	30	19	14	12	0	1	54	26	510
2017	More than 20 years in current department or agency	22	26	20	15	15	0	1	50	30	234
2014	Less than 3 years in current department or agency	35	42	14	4	3	0	2	78	7	192
2014	3 to 10 years in current department or agency	24	28	22	11	14	0	0	52	25	694
2014	11 to 20 years in current department or agency	21	22	24	13	18	0	2	44	32	437
2014	More than 20 years in current department or agency	25	23	22	11	19	0	1	48	30	299

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	22	33	18	12	1	3	31	34	666
2017	3 to 10 years in current department or agency	18	29	32	14	5	0	2	20	48	490
2017	11 to 20 years in current department or agency	18	27	38	11	4	0	1	15	46	509
2017	More than 20 years in current department or agency	20	33	31	12	2	0	2	14	55	233
2014	Less than 3 years in current department or agency	7	19	25	28	14	4	3	45	28	192
2014	3 to 10 years in current department or agency	20	32	35	9	4	0	0	13	52	694
2014	11 to 20 years in current department or agency	22	33	33	8	2	0	1	10	56	438
2014	More than 20 years in current department or agency	25	34	27	11	1	0	1	13	60	298

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	9	16	28	22	19	3	3	44	27	663
2017	3 to 10 years in current department or agency	13	26	30	18	10	2	2	29	40	489
2017	11 to 20 years in current department or agency	14	24	35	17	8	1	1	25	39	508
2017	More than 20 years in current department or agency	13	19	37	18	6	3	4	25	35	234
2014	Less than 3 years in current department or agency	7	14	25	27	20	4	3	50	23	190
2014	3 to 10 years in current department or agency	23	30	31	10	5	1	1	15	54	692
2014	11 to 20 years in current department or agency	24	29	30	11	4	1	1	15	55	436
2014	More than 20 years in current department or agency	28	26	27	15	2	1	1	17	55	297

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	12	19	33	17	14	2	4	32	33	664
2017	3 to 10 years in current department or agency	16	24	32	16	7	2	5	24	42	490
2017	11 to 20 years in current department or agency	16	28	32	15	7	0	2	22	45	507
2017	More than 20 years in current department or agency	22	25	31	13	4	0	4	18	49	233
2014	Less than 3 years in current department or agency	9	13	27	18	24	4	4	47	24	191
2014	3 to 10 years in current department or agency	30	27	23	12	6	1	3	18	58	693
2014	11 to 20 years in current department or agency	27	22	30	11	4	4	2	16	52	438
2014	More than 20 years in current department or agency	29	25	30	11	3	2	1	14	55	295

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	12	27	26	22	2	4	51	20	665
2017	3 to 10 years in current department or agency	12	21	30	22	10	1	4	34	34	487
2017	11 to 20 years in current department or agency	14	22	36	18	8	0	2	26	37	505
2017	More than 20 years in current department or agency	19	25	32	17	4	0	3	22	45	231
2014	Less than 3 years in current department or agency	6	11	21	33	23	1	6	60	18	192
2014	3 to 10 years in current department or agency	22	18	34	17	7	0	2	25	40	689
2014	11 to 20 years in current department or agency	27	19	30	17	4	0	2	22	47	432
2014	More than 20 years in current department or agency	25	21	30	17	5	1	1	23	47	296

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	13	20	23	17	20	3	5	40	35	664
2017	3 to 10 years in current department or agency	22	26	25	15	9	1	3	24	50	489
2017	11 to 20 years in current department or agency	28	26	28	11	6	0	1	17	55	508
2017	More than 20 years in current department or agency	31	27	29	7	3	1	2	10	60	234
2014	Less than 3 years in current department or agency	7	15	25	19	22	5	7	46	26	192
2014	3 to 10 years in current department or agency	34	27	26	8	4	0	1	12	61	693
2014	11 to 20 years in current department or agency	43	23	22	7	3	0	1	11	67	437
2014	More than 20 years in current department or agency	37	28	20	9	4	1	1	13	66	299

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	10	18	23	20	16	7	5	41	33	662
2017	3 to 10 years in current department or agency	13	20	31	18	12	2	4	32	35	491
2017	11 to 20 years in current department or agency	14	21	33	22	8	1	1	30	36	508
2017	More than 20 years in current department or agency	14	23	29	22	7	1	4	30	39	233
2014	Less than 3 years in current department or agency	13	14	16	21	20	10	5	48	33	191
2014	3 to 10 years in current department or agency	16	16	32	21	10	1	4	33	34	694
2014	11 to 20 years in current department or agency	19	20	26	21	9	1	4	32	41	435
2014	More than 20 years in current department or agency	14	20	29	26	7	1	3	34	35	297

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	18	22	33	15	10	2	2	25	41	665
2017	3 to 10 years in current department or agency	18	28	32	13	6	1	3	20	48	487
2017	11 to 20 years in current department or agency	19	29	34	11	5	1	1	16	49	508
2017	More than 20 years in current department or agency	17	25	39	12	4	1	2	16	43	232
2014	Less than 3 years in current department or agency	5	19	28	19	18	3	7	41	27	191
2014	3 to 10 years in current department or agency	23	32	27	12	3	1	1	16	56	690
2014	11 to 20 years in current department or agency	29	20	32	9	6	1	3	15	51	435
2014	More than 20 years in current department or agency	24	28	32	12	3	0	1	15	52	297

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	78	11	3	4	1	0	4	92	5	671
2017	3 to 10 years in current department or agency	71	15	7	3	2	0	3	89	4	490
2017	11 to 20 years in current department or agency	78	9	6	2	3	0	2	89	5	510
2017	More than 20 years in current department or agency	72	13	6	1	4	0	3	89	5	234
2014	Less than 3 years in current department or agency	68	16	4	5	4	0	4	87	9	192
2014	3 to 10 years in current department or agency	66	18	7	4	3	0	3	87	7	694
2014	11 to 20 years in current department or agency	77	11	3	3	3	0	4	91	6	438
2014	More than 20 years in current department or agency	81	9	6	2	1	1	1	92	2	299

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	25	15	8	10	7	4	63	20	671
2017	3 to 10 years in current department or agency	24	31	12	13	13	5	2	59	28	490
2017	11 to 20 years in current department or agency	25	32	16	11	11	3	2	60	23	509
2017	More than 20 years in current department or agency	24	31	19	12	8	4	2	58	22	234
2014	Less than 3 years in current department or agency	35	27	15	4	4	7	9	74	9	192
2014	3 to 10 years in current department or agency	24	25	19	12	12	3	4	53	26	694
2014	11 to 20 years in current department or agency	23	29	18	13	11	4	2	56	25	436
2014	More than 20 years in current department or agency	31	32	17	8	8	3	2	66	16	298

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	29	8	10	7	1	0	74	18	670
2017	3 to 10 years in current department or agency	38	29	9	13	11	0	0	67	24	490
2017	11 to 20 years in current department or agency	41	30	9	9	10	1	0	72	19	511
2017	More than 20 years in current department or agency	36	36	10	8	9	1	0	73	17	235
2014	Less than 3 years in current department or agency	51	31	6	9	2	0	1	83	11	192
2014	3 to 10 years in current department or agency	35	32	10	10	11	2	0	68	22	694
2014	11 to 20 years in current department or agency	35	31	11	12	10	1	0	67	22	437
2014	More than 20 years in current department or agency	44	29	6	9	10	1	0	74	20	299

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	34	10	11	7	2	1	72	19	669
2017	3 to 10 years in current department or agency	24	35	14	18	8	1	0	59	27	490
2017	11 to 20 years in current department or agency	25	35	13	16	9	1	1	62	25	510
2017	More than 20 years in current department or agency	25	36	15	14	8	2	0	62	22	234
2014	Less than 3 years in current department or agency	34	43	9	8	2	3	1	80	10	192
2014	3 to 10 years in current department or agency	22	42	11	15	8	2	0	65	24	693
2014	11 to 20 years in current department or agency	22	37	16	16	7	2	1	61	23	438
2014	More than 20 years in current department or agency	26	36	19	8	8	1	2	64	16	299

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	27	14	10	6	16	1	63	20	668
2017	3 to 10 years in current department or agency	21	31	15	15	11	7	0	56	28	491
2017	11 to 20 years in current department or agency	21	27	17	16	10	8	1	53	28	510
2017	More than 20 years in current department or agency	24	26	18	14	8	9	1	56	24	235
2014	Less than 3 years in current department or agency	36	21	12	6	5	18	2	71	14	192
2014	3 to 10 years in current department or agency	20	31	17	13	10	6	3	56	25	693
2014	11 to 20 years in current department or agency	18	28	18	13	11	9	2	52	27	438
2014	More than 20 years in current department or agency	30	20	24	7	10	8	1	55	18	298

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	16	17	16	13	25	2	37	39	669
2017	3 to 10 years in current department or agency	8	18	15	25	19	14	2	31	51	489
2017	11 to 20 years in current department or agency	9	20	16	25	16	12	2	34	48	509
2017	More than 20 years in current department or agency	9	18	20	21	12	17	2	34	41	235
2014	Less than 3 years in current department or agency	20	16	9	16	8	27	4	52	35	192
2014	3 to 10 years in current department or agency	11	16	20	18	21	13	1	31	46	694
2014	11 to 20 years in current department or agency	8	24	17	19	17	14	1	37	42	438
2014	More than 20 years in current department or agency	9	24	19	21	14	10	2	39	40	299

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	31	6	7	5	1	0	82	12	670
2017	3 to 10 years in current department or agency	40	37	9	10	4	0	0	77	14	489
2017	11 to 20 years in current department or agency	40	37	10	8	4	0	0	77	12	510
2017	More than 20 years in current department or agency	42	40	8	6	4	0	0	82	10	232
2014	Less than 3 years in current department or agency	55	31	7	4	2	0	1	86	6	192
2014	3 to 10 years in current department or agency	36	39	10	11	4	0	0	75	15	693
2014	11 to 20 years in current department or agency	35	38	8	16	3	0	0	73	19	438
2014	More than 20 years in current department or agency	42	41	8	6	4	0	0	82	10	299

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	30	11	11	6	1	0	72	17	671
2017	3 to 10 years in current department or agency	37	33	10	10	9	1	0	70	20	489
2017	11 to 20 years in current department or agency	38	35	10	8	8	0	1	73	16	511
2017	More than 20 years in current department or agency	33	39	15	6	7	0	0	72	13	235
2014	Less than 3 years in current department or agency	51	30	7	6	1	5	0	86	7	192
2014	3 to 10 years in current department or agency	37	31	13	10	9	0	1	69	18	694
2014	11 to 20 years in current department or agency	44	31	8	8	8	0	0	75	16	438
2014	More than 20 years in current department or agency	42	31	11	10	7	0	0	73	16	299

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	26	10	7	4	2	1	78	11	670
2017	3 to 10 years in current department or agency	46	27	9	8	7	1	0	75	16	490
2017	11 to 20 years in current department or agency	46	29	9	7	6	2	0	77	14	511
2017	More than 20 years in current department or agency	35	33	16	8	3	4	1	72	11	235
2014	Less than 3 years in current department or agency	63	21	7	3	1	2	3	89	4	192
2014	3 to 10 years in current department or agency	46	27	11	7	7	1	1	75	14	693
2014	11 to 20 years in current department or agency	47	27	7	7	8	2	2	77	15	438
2014	More than 20 years in current department or agency	44	26	16	7	5	1	0	71	13	298

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	29	10	9	5	0	0	77	14	671
2017	3 to 10 years in current department or agency	43	30	8	10	9	0	0	73	19	489
2017	11 to 20 years in current department or agency	42	32	9	10	7	0	0	74	16	509
2017	More than 20 years in current department or agency	32	39	11	11	5	1	0	73	16	235
2014	Less than 3 years in current department or agency	62	23	10	3	1	1	1	86	4	192
2014	3 to 10 years in current department or agency	41	29	12	9	9	0	1	70	18	694
2014	11 to 20 years in current department or agency	43	30	8	10	8	0	0	73	19	438
2014	More than 20 years in current department or agency	43	27	13	12	6	0	0	69	18	299

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	85	8	3	1	1	0	2	95	2	671
2017	3 to 10 years in current department or agency	80	9	5	1	2	0	2	92	3	489
2017	11 to 20 years in current department or agency	84	7	3	2	1	0	2	94	3	510
2017	More than 20 years in current department or agency	81	10	3	1	2	0	3	94	3	235
2014	Less than 3 years in current department or agency	83	6	2	3	4	0	2	91	6	191
2014	3 to 10 years in current department or agency	80	9	5	2	2	1	3	91	4	694
2014	11 to 20 years in current department or agency	82	9	2	1	2	0	3	94	4	436
2014	More than 20 years in current department or agency	81	9	5	2	1	0	2	92	3	299

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	55	20	6	6	5	4	5	82	12	669
2017	3 to 10 years in current department or agency	52	26	7	5	6	2	3	82	11	490
2017	11 to 20 years in current department or agency	57	25	5	5	5	2	1	84	11	509
2017	More than 20 years in current department or agency	55	26	6	5	2	3	2	85	8	234
2014	Less than 3 years in current department or agency	62	18	1	3	4	3	9	90	8	192
2014	3 to 10 years in current department or agency	57	18	6	5	7	2	4	80	13	694
2014	11 to 20 years in current department or agency	58	18	6	7	7	1	2	79	14	438
2014	More than 20 years in current department or agency	53	22	12	6	4	2	2	77	10	299

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	22	6	9	5	1	1	80	14	670
2017	3 to 10 years in current department or agency	51	26	9	7	6	0	0	78	13	490
2017	11 to 20 years in current department or agency	57	21	8	6	7	0	0	79	13	510
2017	More than 20 years in current department or agency	56	25	8	7	3	1	0	82	11	232

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	20	10	5	4	1	0	81	9	670
2017	3 to 10 years in current department or agency	55	24	10	4	6	1	0	80	10	490
2017	11 to 20 years in current department or agency	57	22	10	4	5	1	1	80	9	510
2017	More than 20 years in current department or agency	56	25	10	4	3	2	0	82	8	234

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	53	25	9	7	6	0	0	78	13	669
2017	3 to 10 years in current department or agency	51	24	9	8	8	0	0	75	15	489
2017	11 to 20 years in current department or agency	53	24	7	9	7	0	0	77	16	507
2017	More than 20 years in current department or agency	49	29	10	7	5	1	0	78	11	233
2014	Less than 3 years in current department or agency	72	17	7	2	1	1	0	89	3	191
2014	3 to 10 years in current department or agency	49	25	8	7	9	0	1	75	16	693
2014	11 to 20 years in current department or agency	52	22	10	8	8	0	0	74	16	437
2014	More than 20 years in current department or agency	49	20	17	7	6	0	0	69	14	299

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	36	8	8	5	12	9	73	17	59
2017	3 to 10 years in current department or agency	26	34	16	11	5	4	3	65	18	94
2017	11 to 20 years in current department or agency	27	33	16	13	3	1	6	66	17	126
2017	More than 20 years in current department or agency	21	32	15	13	10	5	5	58	25	61
2014	Less than 3 years in current department or agency	31	41	28	0	0	0	0	72	0	21
2014	3 to 10 years in current department or agency	37	26	10	11	11	2	5	66	23	115
2014	11 to 20 years in current department or agency	27	31	20	12	8	0	2	59	21	83
2014	More than 20 years in current department or agency	24	37	16	6	5	1	12	70	12	86

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	29	11	5	3	9	1	78	9	671
2017	3 to 10 years in current department or agency	25	35	17	9	7	7	0	64	18	491
2017	11 to 20 years in current department or agency	21	31	19	11	9	7	1	57	22	509
2017	More than 20 years in current department or agency	20	35	18	11	6	10	0	61	19	235
2014	Less than 3 years in current department or agency	45	26	10	6	3	7	2	79	10	192
2014	3 to 10 years in current department or agency	17	28	23	12	14	5	0	47	28	694
2014	11 to 20 years in current department or agency	12	24	23	14	16	11	0	41	34	438
2014	More than 20 years in current department or agency	10	20	24	17	18	11	0	33	40	299

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	31	14	10	6	3	1	69	17	670
2017	3 to 10 years in current department or agency	21	32	18	17	10	2	0	55	27	489
2017	11 to 20 years in current department or agency	17	32	16	20	12	1	1	50	33	510
2017	More than 20 years in current department or agency	17	36	22	15	8	3	0	54	23	235
2014	Less than 3 years in current department or agency	43	26	10	9	4	5	3	75	14	192
2014	3 to 10 years in current department or agency	11	21	25	20	21	3	0	33	42	693
2014	11 to 20 years in current department or agency	8	22	18	22	26	4	0	32	50	438
2014	More than 20 years in current department or agency	7	22	21	24	24	2	0	29	50	299

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	29	18	14	8	6	1	57	24	669
2017	3 to 10 years in current department or agency	13	27	17	23	15	5	0	42	40	491
2017	11 to 20 years in current department or agency	11	25	22	23	15	4	0	37	40	507
2017	More than 20 years in current department or agency	10	27	20	24	13	8	0	39	39	235
2014	Less than 3 years in current department or agency	35	24	8	17	6	8	2	66	25	192
2014	3 to 10 years in current department or agency	8	15	25	24	24	3	0	24	49	693
2014	11 to 20 years in current department or agency	4	20	17	24	28	7	0	25	56	438
2014	More than 20 years in current department or agency	5	20	20	20	31	4	0	25	54	298

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	27	18	11	10	4	0	59	23	670
2017	3 to 10 years in current department or agency	19	25	19	16	16	4	0	46	33	491
2017	11 to 20 years in current department or agency	16	33	18	14	15	4	0	51	31	509
2017	More than 20 years in current department or agency	15	36	19	14	9	7	0	55	25	234
2014	Less than 3 years in current department or agency	33	25	11	9	9	11	2	66	21	192
2014	3 to 10 years in current department or agency	12	17	23	20	24	5	0	30	46	693
2014	11 to 20 years in current department or agency	8	20	17	16	31	7	0	30	51	438
2014	More than 20 years in current department or agency	8	21	21	14	31	5	0	31	47	299

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	31	15	17	9	4	0	58	27	670
2017	3 to 10 years in current department or agency	14	27	17	22	16	3	0	42	40	489
2017	11 to 20 years in current department or agency	11	31	16	23	18	2	0	42	41	507
2017	More than 20 years in current department or agency	10	36	19	20	14	2	0	46	35	234
2014	Less than 3 years in current department or agency	27	31	12	14	8	6	2	63	24	192
2014	3 to 10 years in current department or agency	9	18	17	26	26	4	0	29	54	691
2014	11 to 20 years in current department or agency	6	20	15	24	32	2	0	27	57	437
2014	More than 20 years in current department or agency	4	22	20	22	30	2	0	27	53	299

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	41	10	7	3	1	0	80	10	671
2017	3 to 10 years in current department or agency	26	44	15	9	5	1	0	71	14	490
2017	11 to 20 years in current department or agency	26	39	18	11	5	1	0	65	16	511
2017	More than 20 years in current department or agency	23	44	16	12	3	1	0	68	15	235
2014	Less than 3 years in current department or agency	33	37	14	8	2	2	4	74	11	192
2014	3 to 10 years in current department or agency	14	28	21	20	13	3	0	44	35	693
2014	11 to 20 years in current department or agency	10	34	21	20	13	2	0	45	34	438
2014	More than 20 years in current department or agency	12	31	21	18	15	2	0	45	33	299

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	35	8	4	1	1	0	87	5	670
2017	3 to 10 years in current department or agency	41	41	9	6	2	1	0	83	8	491
2017	11 to 20 years in current department or agency	41	43	11	4	2	1	0	84	5	511
2017	More than 20 years in current department or agency	44	42	7	2	1	3	0	89	4	235
2014	Less than 3 years in current department or agency	57	25	11	2	2	2	2	85	4	192
2014	3 to 10 years in current department or agency	41	37	14	4	2	3	0	80	6	694
2014	11 to 20 years in current department or agency	41	42	7	7	1	2	0	84	8	436
2014	More than 20 years in current department or agency	43	39	11	4	1	2	0	83	6	299

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	31	12	9	6	3	1	72	16	668
2017	3 to 10 years in current department or agency	32	37	10	11	7	1	1	72	18	490
2017	11 to 20 years in current department or agency	35	36	12	10	6	1	1	73	16	509
2017	More than 20 years in current department or agency	34	40	13	6	4	2	0	76	10	235
2014	Less than 3 years in current department or agency	49	26	8	6	6	2	3	79	12	192
2014	3 to 10 years in current department or agency	31	36	19	6	6	2	1	68	12	693
2014	11 to 20 years in current department or agency	34	39	9	9	5	3	0	75	15	438
2014	More than 20 years in current department or agency	34	38	16	4	5	3	1	74	9	298

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	26	23	12	8	5	1	54	22	666
2017	3 to 10 years in current department or agency	18	31	21	14	10	3	2	52	26	490
2017	11 to 20 years in current department or agency	18	31	23	15	10	2	1	51	26	511
2017	More than 20 years in current department or agency	17	29	26	14	8	3	2	49	23	235
2014	Less than 3 years in current department or agency	25	21	15	15	4	16	4	57	24	192
2014	3 to 10 years in current department or agency	18	27	22	17	10	5	1	48	29	693
2014	11 to 20 years in current department or agency	19	31	22	13	10	3	1	53	24	438
2014	More than 20 years in current department or agency	20	30	28	9	8	4	1	53	18	299

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	22	17	14	10	14	2	51	29	669
2017	3 to 10 years in current department or agency	17	23	16	20	17	6	3	43	39	491
2017	11 to 20 years in current department or agency	18	24	17	19	15	5	1	45	36	510
2017	More than 20 years in current department or agency	16	27	20	16	11	9	2	48	30	235
2014	Less than 3 years in current department or agency	23	19	12	12	5	18	11	58	24	192
2014	3 to 10 years in current department or agency	14	24	17	22	15	5	3	41	41	693
2014	11 to 20 years in current department or agency	17	24	17	14	17	10	1	46	35	437
2014	More than 20 years in current department or agency	13	28	20	17	13	6	3	46	32	298

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	73	11	6	3	1	1	5	90	4	670
2017	3 to 10 years in current department or agency	65	17	9	3	2	0	3	85	5	490
2017	11 to 20 years in current department or agency	71	16	6	2	2	0	2	89	5	511
2017	More than 20 years in current department or agency	63	20	7	5	2	0	3	86	7	235
2014	Less than 3 years in current department or agency	59	11	8	3	1	5	13	86	4	192
2014	3 to 10 years in current department or agency	59	20	9	4	2	2	3	83	7	694
2014	11 to 20 years in current department or agency	66	16	6	4	3	1	4	87	7	438
2014	More than 20 years in current department or agency	64	22	5	2	1	2	4	91	3	299

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	74	15	4	2	1	2	3	93	3	669
2017	3 to 10 years in current department or agency	67	18	6	3	2	1	2	88	5	490
2017	11 to 20 years in current department or agency	74	14	7	2	1	1	1	90	3	511
2017	More than 20 years in current department or agency	67	18	7	2	2	2	3	89	5	235
2014	Less than 3 years in current department or agency	73	9	5	3	0	6	3	90	4	191
2014	3 to 10 years in current department or agency	60	24	7	2	2	2	3	88	5	694
2014	11 to 20 years in current department or agency	73	15	5	4	1	1	2	91	5	438
2014	More than 20 years in current department or agency	68	16	9	1	1	1	3	88	2	298

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	29	15	15	8	7	1	60	24	670
2017	3 to 10 years in current department or agency	17	28	17	21	16	1	0	46	37	490
2017	11 to 20 years in current department or agency	15	31	15	20	16	2	1	48	37	511
2017	More than 20 years in current department or agency	14	31	22	18	12	3	0	46	32	235
2014	Less than 3 years in current department or agency	25	23	15	11	5	13	8	61	20	192
2014	3 to 10 years in current department or agency	12	21	22	20	21	3	1	34	43	693
2014	11 to 20 years in current department or agency	11	24	21	24	18	3	0	36	43	438
2014	More than 20 years in current department or agency	11	28	17	25	17	2	0	40	43	298

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	21	26	16	14	14	7	2	51	32	669
2017	3 to 10 years in current department or agency	17	23	14	19	22	2	2	42	44	488
2017	11 to 20 years in current department or agency	14	28	15	16	24	1	3	43	42	510
2017	More than 20 years in current department or agency	13	23	15	24	19	3	3	38	46	235
2014	Less than 3 years in current department or agency	15	18	18	13	11	14	11	44	32	191
2014	3 to 10 years in current department or agency	11	23	17	18	25	3	3	36	46	694
2014	11 to 20 years in current department or agency	8	21	18	22	25	3	2	31	50	438
2014	More than 20 years in current department or agency	9	15	18	22	31	3	2	25	56	299

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	23	32	20	12	8	6	58	21	671
2017	3 to 10 years in current department or agency	17	34	18	16	12	2	52	29	491
2017	11 to 20 years in current department or agency	17	34	21	15	10	3	53	25	511
2017	More than 20 years in current department or agency	12	36	24	17	7	5	51	25	234

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	32	14	4	4	6	1	77	8	669
2017	3 to 10 years in current department or agency	35	36	17	5	4	3	0	73	9	489
2017	11 to 20 years in current department or agency	36	36	17	4	4	2	0	74	8	509
2017	More than 20 years in current department or agency	36	39	14	6	1	3	1	78	8	233
2014	Less than 3 years in current department or agency	44	32	10	2	1	9	2	85	4	192
2014	3 to 10 years in current department or agency	34	32	22	5	3	5	0	68	8	693
2014	11 to 20 years in current department or agency	38	35	17	3	2	4	1	77	6	438
2014	More than 20 years in current department or agency	31	41	16	2	3	6	1	77	6	297

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	34	8	7	3	2	81	10	670
2017	3 to 10 years in current department or agency	35	40	13	7	3	2	77	11	489
2017	11 to 20 years in current department or agency	34	39	15	6	4	2	74	10	511
2017	More than 20 years in current department or agency	32	48	13	6	1	0	80	7	235
2014	Less than 3 years in current department or agency	56	29	7	3	2	3	87	6	192
2014	3 to 10 years in current department or agency	32	39	15	7	4	3	73	11	694
2014	11 to 20 years in current department or agency	33	39	12	10	4	2	74	14	438
2014	More than 20 years in current department or agency	35	41	13	6	3	1	78	9	299

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	30	6	5	2	0	87	7	670
2017	3 to 10 years in current department or agency	39	38	9	10	4	0	77	14	488
2017	11 to 20 years in current department or agency	37	39	11	8	5	0	76	13	509
2017	More than 20 years in current department or agency	39	42	11	5	3	0	81	8	235
2014	Less than 3 years in current department or agency	63	29	4	4	0	0	92	4	192
2014	3 to 10 years in current department or agency	33	41	11	8	6	0	74	14	693
2014	11 to 20 years in current department or agency	32	37	13	10	9	1	69	18	438
2014	More than 20 years in current department or agency	30	44	12	9	5	0	74	14	297

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	30	13	10	5	0	72	15	671
2017	3 to 10 years in current department or agency	26	31	21	10	10	0	57	21	489
2017	11 to 20 years in current department or agency	27	35	16	13	9	0	62	22	509
2017	More than 20 years in current department or agency	30	35	16	7	11	1	66	18	235
2014	Less than 3 years in current department or agency	51	29	9	8	1	1	82	9	192
2014	3 to 10 years in current department or agency	14	31	23	15	15	1	46	31	694
2014	11 to 20 years in current department or agency	17	26	17	20	19	0	43	39	438
2014	More than 20 years in current department or agency	17	31	20	14	18	0	48	32	299

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	32	12	10	4	74	14	671
2017	3 to 10 years in current department or agency	24	36	19	14	7	60	21	490
2017	11 to 20 years in current department or agency	26	38	17	12	8	63	19	511
2017	More than 20 years in current department or agency	29	39	15	9	8	68	17	235
2014	Less than 3 years in current department or agency	53	30	9	6	2	83	8	192
2014	3 to 10 years in current department or agency	14	30	24	16	15	45	31	694
2014	11 to 20 years in current department or agency	17	29	16	19	19	46	37	438
2014	More than 20 years in current department or agency	16	32	18	19	15	48	34	299

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	22	17	13	12	3	1	57	25	671
2017	3 to 10 years in current department or agency	23	25	20	15	12	5	0	51	28	489
2017	11 to 20 years in current department or agency	32	26	19	11	8	4	0	60	20	511
2017	More than 20 years in current department or agency	37	26	11	15	6	4	0	66	22	234
2014	Less than 3 years in current department or agency	40	20	15	11	5	7	2	66	18	192
2014	3 to 10 years in current department or agency	18	25	22	15	16	3	2	45	33	694
2014	11 to 20 years in current department or agency	26	19	16	17	14	7	0	49	34	438
2014	More than 20 years in current department or agency	28	24	24	9	7	7	1	56	18	299

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Less than 3 years in current department or agency	28	36	37	671
2017	3 to 10 years in current department or agency	24	35	41	491
2017	11 to 20 years in current department or agency	21	44	35	511
2017	More than 20 years in current department or agency	25	44	31	235
2014	Less than 3 years in current department or agency	32	31	37	192
2014	3 to 10 years in current department or agency	25	36	39	694
2014	11 to 20 years in current department or agency	21	44	36	438
2014	More than 20 years in current department or agency	28	38	34	298

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Less than 3 years in current department or agency	1	20	30	8	36	5	177
2017	3 to 10 years in current department or agency	9	35	28	7	13	7	118
2017	11 to 20 years in current department or agency	29	42	22	3	0	5	107
2017	More than 20 years in current department or agency	79	11	3	7	0	0	60
2014	Less than 3 years in current department or agency	2	10	22	21	9999	45	58
2014	3 to 10 years in current department or agency	13	38	31	9	9999	10	190
2014	11 to 20 years in current department or agency	22	18	21	27	9999	11	81
2014	More than 20 years in current department or agency	66	4	2	6	9999	22	70

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	15	85	669
2017	3 to 10 years in current department or agency	21	79	491
2017	11 to 20 years in current department or agency	20	80	509
2017	More than 20 years in current department or agency	14	86	235
2014	Less than 3 years in current department or agency	11	89	192
2014	3 to 10 years in current department or agency	17	83	692
2014	11 to 20 years in current department or agency	19	81	436
2014	More than 20 years in current department or agency	23	77	299

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	70	104
2017	3 to 10 years in current department or agency	63	102
2017	11 to 20 years in current department or agency	49	104
2017	More than 20 years in current department or agency	58	33
2014	Less than 3 years in current department or agency	60	27
2014	3 to 10 years in current department or agency	56	130
2014	11 to 20 years in current department or agency	61	79
2014	More than 20 years in current department or agency	41	62

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	52	104
2017	3 to 10 years in current department or agency	58	102
2017	11 to 20 years in current department or agency	56	104
2017	More than 20 years in current department or agency	59	33
2014	Less than 3 years in current department or agency	47	27
2014	3 to 10 years in current department or agency	59	130
2014	11 to 20 years in current department or agency	63	79
2014	More than 20 years in current department or agency	53	62

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	5	104
2017	3 to 10 years in current department or agency	8	102
2017	11 to 20 years in current department or agency	6	104
2017	More than 20 years in current department or agency	16	33
2014	3 to 10 years in current department or agency	4	130
2014	More than 20 years in current department or agency	18	62

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	104
2017	More than 20 years in current department or agency	0	33
2014	Less than 3 years in current department or agency	0	27
2014	11 to 20 years in current department or agency	0	79

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	104
2014	Less than 3 years in current department or agency	0	27
2014	11 to 20 years in current department or agency	0	79

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	104
2017	3 to 10 years in current department or agency	17	102
2017	11 to 20 years in current department or agency	19	104
2014	3 to 10 years in current department or agency	9	130
2014	11 to 20 years in current department or agency	13	79
2014	More than 20 years in current department or agency	7	62

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	More than 20 years in current department or agency	0	33
2014	3 to 10 years in current department or agency	4	130
2014	11 to 20 years in current department or agency	5	79

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	34	104
2017	3 to 10 years in current department or agency	46	102
2017	11 to 20 years in current department or agency	47	104
2017	More than 20 years in current department or agency	51	33
2014	Less than 3 years in current department or agency	71	27
2014	3 to 10 years in current department or agency	42	130
2014	11 to 20 years in current department or agency	27	79
2014	More than 20 years in current department or agency	27	61

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	40	104
2017	3 to 10 years in current department or agency	41	102
2017	11 to 20 years in current department or agency	38	104
2017	More than 20 years in current department or agency	45	33
2014	Less than 3 years in current department or agency	47	27
2014	3 to 10 years in current department or agency	47	130
2014	11 to 20 years in current department or agency	38	79
2014	More than 20 years in current department or agency	36	61

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	41	104
2017	3 to 10 years in current department or agency	49	102
2017	11 to 20 years in current department or agency	41	104
2017	More than 20 years in current department or agency	42	33
2014	Less than 3 years in current department or agency	58	27
2014	3 to 10 years in current department or agency	44	130
2014	11 to 20 years in current department or agency	47	79
2014	More than 20 years in current department or agency	59	61

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	33	104
2017	3 to 10 years in current department or agency	37	102
2017	11 to 20 years in current department or agency	50	104
2017	More than 20 years in current department or agency	37	33
2014	Less than 3 years in current department or agency	37	27
2014	3 to 10 years in current department or agency	38	130
2014	11 to 20 years in current department or agency	35	79
2014	More than 20 years in current department or agency	38	61

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	26	104
2017	3 to 10 years in current department or agency	34	102
2017	11 to 20 years in current department or agency	32	104
2017	More than 20 years in current department or agency	37	33
2014	Less than 3 years in current department or agency	52	27
2014	3 to 10 years in current department or agency	34	130
2014	11 to 20 years in current department or agency	26	79
2014	More than 20 years in current department or agency	32	61

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	59	104
2017	3 to 10 years in current department or agency	50	102
2017	11 to 20 years in current department or agency	59	104
2017	More than 20 years in current department or agency	51	33
2014	Less than 3 years in current department or agency	66	27
2014	3 to 10 years in current department or agency	61	130
2014	11 to 20 years in current department or agency	67	79
2014	More than 20 years in current department or agency	43	61

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	33	104
2017	3 to 10 years in current department or agency	33	102
2017	11 to 20 years in current department or agency	42	104
2017	More than 20 years in current department or agency	45	33
2014	Less than 3 years in current department or agency	29	27
2014	3 to 10 years in current department or agency	34	130
2014	11 to 20 years in current department or agency	26	79
2014	More than 20 years in current department or agency	26	61

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	3 to 10 years in current department or agency	102
2017	11 to 20 years in current department or agency	104
2014	More than 20 years in current department or agency	61

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	104
2017	3 to 10 years in current department or agency	8	102
2014	3 to 10 years in current department or agency	4	130

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	104
2017	3 to 10 years in current department or agency	8	102
2017	11 to 20 years in current department or agency	11	104
2014	3 to 10 years in current department or agency	15	130
2014	11 to 20 years in current department or agency	7	79
2014	More than 20 years in current department or agency	10	61

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	41	104
2017	3 to 10 years in current department or agency	55	102
2017	11 to 20 years in current department or agency	45	104
2017	More than 20 years in current department or agency	59	33
2014	Less than 3 years in current department or agency	26	27
2014	3 to 10 years in current department or agency	46	130
2014	11 to 20 years in current department or agency	40	79
2014	More than 20 years in current department or agency	30	61

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	35	104
2017	3 to 10 years in current department or agency	28	102
2017	11 to 20 years in current department or agency	26	104
2017	More than 20 years in current department or agency	25	33
2014	Less than 3 years in current department or agency	40	27
2014	3 to 10 years in current department or agency	25	130
2014	11 to 20 years in current department or agency	37	79
2014	More than 20 years in current department or agency	23	61

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	104
2017	3 to 10 years in current department or agency	9	102
2017	11 to 20 years in current department or agency	12	104
2014	3 to 10 years in current department or agency	14	130
2014	11 to 20 years in current department or agency	7	79
2014	More than 20 years in current department or agency	10	61

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	47	104
2017	3 to 10 years in current department or agency	53	102
2017	11 to 20 years in current department or agency	53	104
2017	More than 20 years in current department or agency	48	33
2014	Less than 3 years in current department or agency	76	27
2014	3 to 10 years in current department or agency	55	130
2014	11 to 20 years in current department or agency	49	79
2014	More than 20 years in current department or agency	49	61

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	27	104
2017	3 to 10 years in current department or agency	29	102
2017	11 to 20 years in current department or agency	31	104
2017	More than 20 years in current department or agency	42	33
2014	Less than 3 years in current department or agency	32	27
2014	3 to 10 years in current department or agency	24	130
2014	11 to 20 years in current department or agency	19	79
2014	More than 20 years in current department or agency	33	61

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	104
2017	3 to 10 years in current department or agency	9	102
2017	11 to 20 years in current department or agency	10	104
2017	More than 20 years in current department or agency	22	33
2014	3 to 10 years in current department or agency	11	130
2014	11 to 20 years in current department or agency	8	79
2014	More than 20 years in current department or agency	8	61

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	104
2017	3 to 10 years in current department or agency	29	102
2017	11 to 20 years in current department or agency	24	104
2017	More than 20 years in current department or agency	37	33
2014	Less than 3 years in current department or agency	13	27
2014	3 to 10 years in current department or agency	26	130
2014	11 to 20 years in current department or agency	34	79
2014	More than 20 years in current department or agency	16	61

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	13	102
2017	11 to 20 years in current department or agency	11	104
2014	3 to 10 years in current department or agency	7	130
2014	11 to 20 years in current department or agency	7	79
2014	More than 20 years in current department or agency	23	61

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	12	102
2017	11 to 20 years in current department or agency	10	104
2014	Less than 3 years in current department or agency	0	27
2014	3 to 10 years in current department or agency	10	130
2014	11 to 20 years in current department or agency	9	79

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	104
2017	3 to 10 years in current department or agency	13	102
2017	11 to 20 years in current department or agency	11	104
2017	More than 20 years in current department or agency	16	33
2014	3 to 10 years in current department or agency	14	130
2014	11 to 20 years in current department or agency	9	79
2014	More than 20 years in current department or agency	25	61

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	104
2017	3 to 10 years in current department or agency	7	102
2017	11 to 20 years in current department or agency	8	104
2014	Less than 3 years in current department or agency	19	27
2014	3 to 10 years in current department or agency	16	130
2014	11 to 20 years in current department or agency	7	79
2014	More than 20 years in current department or agency	8	61

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	33	104
2017	3 to 10 years in current department or agency	30	102
2017	11 to 20 years in current department or agency	26	104
2017	More than 20 years in current department or agency	15	33
2014	3 to 10 years in current department or agency	24	130
2014	11 to 20 years in current department or agency	33	79
2014	More than 20 years in current department or agency	34	61

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	6	89
2017	11 to 20 years in current department or agency	12	94
2014	3 to 10 years in current department or agency	12	118
2014	11 to 20 years in current department or agency	11	69
2014	More than 20 years in current department or agency	7	60

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	99
2017	3 to 10 years in current department or agency	15	89
2017	11 to 20 years in current department or agency	13	94
2014	3 to 10 years in current department or agency	13	118
2014	11 to 20 years in current department or agency	19	69
2014	More than 20 years in current department or agency	9	60

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	99
2017	3 to 10 years in current department or agency	10	89
2017	11 to 20 years in current department or agency	11	94
2014	3 to 10 years in current department or agency	11	118
2014	11 to 20 years in current department or agency	13	69
2014	More than 20 years in current department or agency	8	60

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	99
2017	3 to 10 years in current department or agency	8	89
2017	11 to 20 years in current department or agency	8	94
2014	Less than 3 years in current department or agency	0	27
2014	3 to 10 years in current department or agency	8	118
2014	More than 20 years in current department or agency	9	60

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	99
2017	3 to 10 years in current department or agency	7	89
2017	11 to 20 years in current department or agency	8	94
2014	3 to 10 years in current department or agency	7	118
2014	11 to 20 years in current department or agency	15	69

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	99
2017	3 to 10 years in current department or agency	6	89
2017	11 to 20 years in current department or agency	7	94
2017	More than 20 years in current department or agency	20	30
2014	Less than 3 years in current department or agency	27	27
2014	3 to 10 years in current department or agency	14	118
2014	11 to 20 years in current department or agency	14	69

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	99
2017	3 to 10 years in current department or agency	9	89
2017	11 to 20 years in current department or agency	8	94
2014	Less than 3 years in current department or agency	19	27
2014	3 to 10 years in current department or agency	6	118
2014	More than 20 years in current department or agency	6	60

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	13	99
2017	3 to 10 years in current department or agency	12	89
2017	11 to 20 years in current department or agency	7	94
2014	Less than 3 years in current department or agency	17	27
2014	3 to 10 years in current department or agency	4	118
2014	11 to 20 years in current department or agency	8	69

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	99
2017	3 to 10 years in current department or agency	11	89
2017	11 to 20 years in current department or agency	10	94
2017	More than 20 years in current department or agency	20	30
2014	3 to 10 years in current department or agency	8	118
2014	11 to 20 years in current department or agency	14	69
2014	More than 20 years in current department or agency	11	60

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	29	99
2017	3 to 10 years in current department or agency	28	89
2017	11 to 20 years in current department or agency	16	94
2017	More than 20 years in current department or agency	26	30
2014	3 to 10 years in current department or agency	22	118
2014	11 to 20 years in current department or agency	11	69
2014	More than 20 years in current department or agency	29	60

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	99
2017	3 to 10 years in current department or agency	11	89
2014	3 to 10 years in current department or agency	6	118
2014	11 to 20 years in current department or agency	7	69

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	54	99
2017	3 to 10 years in current department or agency	42	89
2017	11 to 20 years in current department or agency	38	94
2017	More than 20 years in current department or agency	56	30
2014	Less than 3 years in current department or agency	63	27
2014	3 to 10 years in current department or agency	44	118
2014	11 to 20 years in current department or agency	27	69
2014	More than 20 years in current department or agency	31	60

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	3 to 10 years in current department or agency	89
2017	11 to 20 years in current department or agency	94
2014	3 to 10 years in current department or agency	118

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	57	99
2017	3 to 10 years in current department or agency	60	89
2017	11 to 20 years in current department or agency	57	94
2017	More than 20 years in current department or agency	80	30
2014	Less than 3 years in current department or agency	57	27
2014	3 to 10 years in current department or agency	55	118
2014	11 to 20 years in current department or agency	58	69
2014	More than 20 years in current department or agency	67	60

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	94

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	99
2017	3 to 10 years in current department or agency	14	89
2017	11 to 20 years in current department or agency	15	94
2014	3 to 10 years in current department or agency	15	118
2014	11 to 20 years in current department or agency	10	69
2014	More than 20 years in current department or agency	15	60

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	75	25	104
2017	3 to 10 years in current department or agency	99	1	102
2017	11 to 20 years in current department or agency	99	1	104
2017	More than 20 years in current department or agency	100	0	31

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	17	10	20	4	6	32	11	48	17	670
2017	3 to 10 years in current department or agency	12	16	21	9	10	24	8	42	27	490
2017	11 to 20 years in current department or agency	13	18	21	9	11	21	6	43	28	511
2017	More than 20 years in current department or agency	15	21	22	8	5	26	4	51	19	235
2014	Less than 3 years in current department or agency	15	20	12	2	4	32	14	67	11	192
2014	3 to 10 years in current department or agency	14	13	27	7	8	27	4	38	23	694
2014	11 to 20 years in current department or agency	11	18	21	10	7	28	6	43	25	438
2014	More than 20 years in current department or agency	11	18	30	6	11	24	1	38	22	297

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	23	19	5	4	14	2	66	11	669
2017	3 to 10 years in current department or agency	22	30	20	8	7	12	1	60	17	490
2017	11 to 20 years in current department or agency	25	28	20	8	10	7	2	59	19	510
2017	More than 20 years in current department or agency	22	38	19	7	4	10	0	67	12	235
2014	Less than 3 years in current department or agency	33	28	11	3	3	19	4	79	7	190
2014	3 to 10 years in current department or agency	21	23	26	8	6	14	1	52	17	693
2014	11 to 20 years in current department or agency	17	32	17	12	6	15	0	58	21	438
2014	More than 20 years in current department or agency	20	30	22	10	9	8	1	55	21	298

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	41	11	11	7	3	8	68	20	671
2017	3 to 10 years in current department or agency	29	50	6	6	2	2	4	85	9	491
2017	11 to 20 years in current department or agency	37	50	5	3	1	0	4	90	4	511
2017	More than 20 years in current department or agency	37	53	4	1	0	0	3	94	2	234
2014	Less than 3 years in current department or agency	17	31	12	4	5	11	21	70	13	191
2014	3 to 10 years in current department or agency	24	54	13	4	1	1	5	82	4	694
2014	11 to 20 years in current department or agency	34	53	7	2	0	1	3	90	2	438
2014	More than 20 years in current department or agency	40	47	7	1	0	0	4	91	1	299

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	19	19	8	6	26	11	47	22	669
2017	3 to 10 years in current department or agency	13	27	20	11	5	18	5	52	21	487
2017	11 to 20 years in current department or agency	15	30	20	11	6	14	4	55	21	507
2017	More than 20 years in current department or agency	14	31	24	6	3	19	2	58	11	235
2014	Less than 3 years in current department or agency	7	16	19	5	3	20	30	46	16	192
2014	3 to 10 years in current department or agency	12	24	27	9	7	15	7	46	20	694
2014	11 to 20 years in current department or agency	13	30	23	11	5	14	3	52	20	438
2014	More than 20 years in current department or agency	13	35	22	8	6	10	6	57	17	299

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	26	10	3	1	14	7	83	5	671
2017	3 to 10 years in current department or agency	43	29	12	3	1	8	3	81	5	490
2017	11 to 20 years in current department or agency	47	30	9	5	2	4	4	83	7	511
2017	More than 20 years in current department or agency	42	34	12	2	2	5	3	83	4	234
2014	Less than 3 years in current department or agency	26	20	10	1	1	21	21	79	3	192
2014	3 to 10 years in current department or agency	36	33	12	3	3	7	5	79	7	693
2014	11 to 20 years in current department or agency	41	31	9	4	3	11	3	82	8	438
2014	More than 20 years in current department or agency	45	35	8	3	2	3	4	86	5	299

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	27	13	4	1	16	7	77	7	670
2017	3 to 10 years in current department or agency	33	32	15	3	3	10	3	75	7	491
2017	11 to 20 years in current department or agency	31	31	15	7	3	9	4	72	11	510
2017	More than 20 years in current department or agency	31	36	14	3	3	10	3	77	6	235
2014	Less than 3 years in current department or agency	22	17	12	3	2	23	21	71	8	192
2014	3 to 10 years in current department or agency	23	29	23	6	5	9	5	61	13	693
2014	11 to 20 years in current department or agency	29	29	14	8	6	11	3	67	17	437
2014	More than 20 years in current department or agency	28	33	19	6	5	5	3	67	12	299

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	6	94	667
2017	3 to 10 years in current department or agency	8	92	489
2017	11 to 20 years in current department or agency	7	93	509
2017	More than 20 years in current department or agency	6	94	235
2014	Less than 3 years in current department or agency	6	94	192
2014	3 to 10 years in current department or agency	8	92	692
2014	11 to 20 years in current department or agency	6	94	436
2014	More than 20 years in current department or agency	5	95	298

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	30	41
2017	3 to 10 years in current department or agency	39	37
2017	11 to 20 years in current department or agency	26	35
2014	3 to 10 years in current department or agency	34	47
2014	11 to 20 years in current department or agency	36	26
2014	More than 20 years in current department or agency	37	19

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	74	41
2017	3 to 10 years in current department or agency	86	37
2017	11 to 20 years in current department or agency	89	35
2017	More than 20 years in current department or agency	84	13
2014	3 to 10 years in current department or agency	74	47
2014	11 to 20 years in current department or agency	84	26
2014	More than 20 years in current department or agency	90	19

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	3 to 10 years in current department or agency	37
2017	11 to 20 years in current department or agency	35
2014	More than 20 years in current department or agency	19

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	41
2017	3 to 10 years in current department or agency	37
2017	11 to 20 years in current department or agency	35
2017	More than 20 years in current department or agency	13
2014	3 to 10 years in current department or agency	47
2014	11 to 20 years in current department or agency	26
2014	More than 20 years in current department or agency	19

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	41
2014	More than 20 years in current department or agency	0	19

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	41
2014	More than 20 years in current department or agency	0	19

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	41
2017	More than 20 years in current department or agency	0	13
2014	11 to 20 years in current department or agency	0	26

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	41
2017	3 to 10 years in current department or agency	18	37
2014	3 to 10 years in current department or agency	11	47
2014	More than 20 years in current department or agency	0	19

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	41
2017	3 to 10 years in current department or agency	15	37
2017	11 to 20 years in current department or agency	0	35
2017	More than 20 years in current department or agency	0	13
2014	3 to 10 years in current department or agency	12	47
2014	More than 20 years in current department or agency	0	19

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	13	37
2017	More than 20 years in current department or agency	0	13
2014	More than 20 years in current department or agency	0	19

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	Total responses
2017	More than 20 years in current department or agency	13
2014	11 to 20 years in current department or agency	26
2014	More than 20 years in current department or agency	19

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	26	41
2017	3 to 10 years in current department or agency	18	37
2017	11 to 20 years in current department or agency	20	35
2017	More than 20 years in current department or agency	69	13
2014	3 to 10 years in current department or agency	19	47
2014	More than 20 years in current department or agency	42	19

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	39	41
2017	3 to 10 years in current department or agency	26	37
2017	11 to 20 years in current department or agency	26	35
2014	3 to 10 years in current department or agency	29	47
2014	11 to 20 years in current department or agency	18	26
2014	More than 20 years in current department or agency	25	19

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	3 to 10 years in current department or agency	37
2017	More than 20 years in current department or agency	13
2014	More than 20 years in current department or agency	19

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	21	37
2017	11 to 20 years in current department or agency	17	35
2014	3 to 10 years in current department or agency	35	47
2014	11 to 20 years in current department or agency	29	26
2014	More than 20 years in current department or agency	0	19

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	41
2017	3 to 10 years in current department or agency	37
2017	More than 20 years in current department or agency	13

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	41
2017	3 to 10 years in current department or agency	32	37
2017	11 to 20 years in current department or agency	46	35
2017	More than 20 years in current department or agency	40	13
2014	3 to 10 years in current department or agency	19	47
2014	11 to 20 years in current department or agency	24	26

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	41
2017	3 to 10 years in current department or agency	37
2017	11 to 20 years in current department or agency	35
2017	More than 20 years in current department or agency	13
2014	3 to 10 years in current department or agency	47
2014	11 to 20 years in current department or agency	26
2014	More than 20 years in current department or agency	19

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	41
2017	11 to 20 years in current department or agency	14	35
2014	3 to 10 years in current department or agency	40	47
2014	11 to 20 years in current department or agency	21	26
2014	More than 20 years in current department or agency	31	19

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	41
2017	3 to 10 years in current department or agency	19	37
2017	11 to 20 years in current department or agency	43	35
2014	3 to 10 years in current department or agency	16	48
2014	11 to 20 years in current department or agency	18	26
2014	More than 20 years in current department or agency	30	18

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	41
2017	3 to 10 years in current department or agency	19	37
2017	11 to 20 years in current department or agency	20	35

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	41
2017	3 to 10 years in current department or agency	22	37
2017	11 to 20 years in current department or agency	29	35
2017	More than 20 years in current department or agency	35	14
2014	3 to 10 years in current department or agency	34	48
2014	11 to 20 years in current department or agency	30	26

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	Total responses
2017	More than 20 years in current department or agency	14
2014	11 to 20 years in current department or agency	26
2014	More than 20 years in current department or agency	18

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	41
2017	More than 20 years in current department or agency	0	14
2014	3 to 10 years in current department or agency	9	48
2014	More than 20 years in current department or agency	0	18

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	37
2014	11 to 20 years in current department or agency	17	26

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	49	41
2017	3 to 10 years in current department or agency	55	37
2017	11 to 20 years in current department or agency	37	35
2017	More than 20 years in current department or agency	51	14
2014	3 to 10 years in current department or agency	56	48
2014	11 to 20 years in current department or agency	47	26
2014	More than 20 years in current department or agency	43	18

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	35
2017	More than 20 years in current department or agency	0	13

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	35
2017	More than 20 years in current department or agency	0	13

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	11 to 20 years in current department or agency	31
2017	More than 20 years in current department or agency	13
2014	More than 20 years in current department or agency	18

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	35
2017	3 to 10 years in current department or agency	34
2017	More than 20 years in current department or agency	13
2014	3 to 10 years in current department or agency	43
2014	More than 20 years in current department or agency	18

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	35
2017	3 to 10 years in current department or agency	34
2014	3 to 10 years in current department or agency	43
2014	11 to 20 years in current department or agency	24

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	35

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	35
2014	3 to 10 years in current department or agency	0	43
2014	11 to 20 years in current department or agency	0	24

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	41	35
2017	3 to 10 years in current department or agency	26	34
2017	11 to 20 years in current department or agency	20	31
2014	3 to 10 years in current department or agency	18	43
2014	11 to 20 years in current department or agency	27	24

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	35
2017	More than 20 years in current department or agency	0	13

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	63	35
2017	3 to 10 years in current department or agency	56	34
2017	11 to 20 years in current department or agency	60	31
2017	More than 20 years in current department or agency	38	13
2014	3 to 10 years in current department or agency	54	43
2014	11 to 20 years in current department or agency	46	24
2014	More than 20 years in current department or agency	62	18

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	34
2017	More than 20 years in current department or agency	0	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	60	35
2017	3 to 10 years in current department or agency	51	34
2017	11 to 20 years in current department or agency	67	31
2017	More than 20 years in current department or agency	77	13
2014	3 to 10 years in current department or agency	58	43
2014	11 to 20 years in current department or agency	63	24
2014	More than 20 years in current department or agency	61	18

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	11 to 20 years in current department or agency	0	31
2017	More than 20 years in current department or agency	0	13

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	16	35
2014	3 to 10 years in current department or agency	15	43
2014	More than 20 years in current department or agency	0	18

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	72	28	41
2017	3 to 10 years in current department or agency	97	3	37
2017	11 to 20 years in current department or agency	94	6	35
2017	More than 20 years in current department or agency	93	7	14

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	12	18	3	2	37	10	57	10	671
2017	3 to 10 years in current department or agency	16	16	23	3	4	32	7	52	10	490
2017	11 to 20 years in current department or agency	14	21	27	4	4	26	5	51	11	511
2017	More than 20 years in current department or agency	16	15	27	2	3	34	3	49	8	235
2014	Less than 3 years in current department or agency	20	13	13	1	1	38	15	70	4	192
2014	3 to 10 years in current department or agency	14	14	28	2	5	31	5	45	10	693
2014	11 to 20 years in current department or agency	14	16	25	3	2	33	6	50	9	437
2014	More than 20 years in current department or agency	11	18	31	3	3	32	2	44	9	299

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	26	13	4	2	16	2	77	7	670
2017	3 to 10 years in current department or agency	28	30	19	3	4	14	1	69	8	491
2017	11 to 20 years in current department or agency	27	30	22	4	3	11	2	65	9	510
2017	More than 20 years in current department or agency	27	36	18	3	2	14	2	74	5	235
2014	Less than 3 years in current department or agency	35	20	19	1	0	18	5	73	2	189
2014	3 to 10 years in current department or agency	22	27	27	3	4	16	2	59	9	692
2014	11 to 20 years in current department or agency	25	28	25	4	3	14	1	62	9	437
2014	More than 20 years in current department or agency	23	31	23	3	2	17	1	66	6	298

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	16	19	21	20	23	1	36	43	670
2017	3 to 10 years in current department or agency	12	21	21	17	28	1	34	45	489
2017	11 to 20 years in current department or agency	21	23	19	16	20	1	45	36	511
2017	More than 20 years in current department or agency	28	24	18	12	16	2	53	28	233

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	25	23	15	15	1	47	29	669
2017	3 to 10 years in current department or agency	13	24	27	16	19	0	37	36	490
2017	11 to 20 years in current department or agency	12	23	25	18	21	1	35	39	508
2017	More than 20 years in current department or agency	9	21	31	17	21	1	30	38	233

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	25	21	11	7	4	59	19	669
2017	3 to 10 years in current department or agency	20	29	21	15	13	2	50	28	487
2017	11 to 20 years in current department or agency	18	26	26	14	13	2	45	27	507
2017	More than 20 years in current department or agency	13	26	26	18	14	3	40	34	233

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	20	23	20	17	17	1	2	44	35	668
2017	3 to 10 years in current department or agency	13	24	21	17	24	0	1	38	41	489
2017	11 to 20 years in current department or agency	11	23	23	20	23	0	1	35	43	511
2017	More than 20 years in current department or agency	10	22	22	20	23	1	1	32	45	234

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	19	7	3	3	0	11	85	7	669
2017	3 to 10 years in current department or agency	47	24	10	5	4	0	10	79	10	489
2017	11 to 20 years in current department or agency	45	24	13	4	4	0	10	76	9	509
2017	More than 20 years in current department or agency	39	25	16	4	3	1	12	74	8	231

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	35	26	19	10	9	0	62	18	666
2017	3 to 10 years in current department or agency	26	30	22	12	10	0	56	22	489
2017	11 to 20 years in current department or agency	25	31	23	11	9	0	56	20	509
2017	More than 20 years in current department or agency	21	36	21	13	7	1	58	20	233

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	36	17	9	5	1	2	68	14	667
2017	3 to 10 years in current department or agency	24	29	26	13	8	0	1	53	21	490
2017	11 to 20 years in current department or agency	25	33	23	9	8	0	1	59	17	510
2017	More than 20 years in current department or agency	16	38	24	13	6	0	3	56	20	233

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	30	23	11	8	1	1	57	20	666
2017	3 to 10 years in current department or agency	18	26	26	15	13	1	1	45	29	487
2017	11 to 20 years in current department or agency	13	30	28	16	13	1	1	43	29	510
2017	More than 20 years in current department or agency	12	33	23	22	8	0	2	45	31	233

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	30	23	10	8	0	1	58	18	666
2017	3 to 10 years in current department or agency	24	31	20	14	10	0	1	56	24	489
2017	11 to 20 years in current department or agency	21	32	24	12	9	1	1	55	21	510
2017	More than 20 years in current department or agency	19	32	24	15	8	1	2	52	23	233

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	30	24	12	9	0	1	54	22	667
2017	3 to 10 years in current department or agency	23	27	23	15	11	1	1	51	26	487
2017	11 to 20 years in current department or agency	22	29	19	17	12	0	1	52	30	507
2017	More than 20 years in current department or agency	14	32	24	15	12	1	3	48	28	231

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	55	20	12	6	4	1	77	11	670
2017	3 to 10 years in current department or agency	49	24	15	7	4	1	74	11	491
2017	11 to 20 years in current department or agency	50	23	13	5	6	1	75	11	509
2017	More than 20 years in current department or agency	54	24	12	5	4	1	78	9	235

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	76	12	5	2	2	0	3	91	4	670
2017	3 to 10 years in current department or agency	71	12	7	4	4	0	2	85	8	490
2017	11 to 20 years in current department or agency	67	15	9	4	3	1	2	84	7	510
2017	More than 20 years in current department or agency	78	11	2	3	3	1	2	92	6	234

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	24	7	2	2	3	88	5	670
2017	3 to 10 years in current department or agency	50	31	10	3	4	1	83	7	489
2017	11 to 20 years in current department or agency	50	32	10	5	2	1	83	7	510
2017	More than 20 years in current department or agency	55	31	10	2	1	0	87	3	234

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	69	15	7	4	3	2	86	7	666
2017	3 to 10 years in current department or agency	60	19	8	6	5	1	80	11	487
2017	11 to 20 years in current department or agency	57	22	9	5	5	1	80	11	506
2017	More than 20 years in current department or agency	59	25	6	5	4	2	85	9	234

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	5	3	1	1	29	93	3	671
2017	3 to 10 years in current department or agency	52	11	5	1	0	30	91	3	488
2017	11 to 20 years in current department or agency	48	13	5	2	1	31	88	4	510
2017	More than 20 years in current department or agency	49	14	5	3	1	28	88	5	234

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	65	16	9	3	2	0	6	86	5	667
2017	3 to 10 years in current department or agency	60	23	6	3	3	1	5	88	5	486
2017	11 to 20 years in current department or agency	61	19	9	3	2	0	5	85	6	506
2017	More than 20 years in current department or agency	58	20	9	5	0	0	7	85	6	234

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	53	16	9	8	10	1	2	71	19	671
2017	3 to 10 years in current department or agency	64	19	7	3	2	1	4	88	5	490
2017	11 to 20 years in current department or agency	69	18	6	2	1	0	4	91	3	511
2017	More than 20 years in current department or agency	72	16	6	1	2	0	4	91	3	235

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	30	9	4	3	2	84	7	670
2017	3 to 10 years in current department or agency	53	27	12	5	1	2	81	6	490
2017	11 to 20 years in current department or agency	52	29	11	3	2	3	83	6	509
2017	More than 20 years in current department or agency	47	33	13	4	0	2	82	5	235

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	16	31	32	14	7	46	21	670
2017	3 to 10 years in current department or agency	9	27	40	14	11	36	24	488
2017	11 to 20 years in current department or agency	9	28	39	15	8	38	23	511
2017	More than 20 years in current department or agency	10	29	39	18	4	39	22	234

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	11	21	35	20	13	33	32	667
2017	3 to 10 years in current department or agency	13	26	39	15	7	22	39	491
2017	11 to 20 years in current department or agency	12	27	38	17	6	23	39	506
2017	More than 20 years in current department or agency	14	28	39	17	2	19	42	234

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	39	8	7	3	1	82	10	670
2017	3 to 10 years in current department or agency	43	41	7	5	3	0	84	8	491
2017	11 to 20 years in current department or agency	43	38	11	4	3	0	81	7	510
2017	More than 20 years in current department or agency	49	40	7	3	0	0	89	4	234

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	37	12	13	9	2	65	23	670
2017	3 to 10 years in current department or agency	16	41	14	14	13	1	58	27	490
2017	11 to 20 years in current department or agency	16	41	14	15	14	1	57	28	509
2017	More than 20 years in current department or agency	20	40	11	17	10	2	61	28	234

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	22	78	669
2017	3 to 10 years in current department or agency	25	75	491
2017	11 to 20 years in current department or agency	27	73	511
2017	More than 20 years in current department or agency	26	74	233
2014	Less than 3 years in current department or agency	10	90	192
2014	3 to 10 years in current department or agency	20	80	693
2014	11 to 20 years in current department or agency	21	79	437
2014	More than 20 years in current department or agency	18	82	297

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	74	26	150
2017	3 to 10 years in current department or agency	81	19	124
2017	11 to 20 years in current department or agency	84	16	137
2017	More than 20 years in current department or agency	82	18	60
2014	Less than 3 years in current department or agency	94	6	27
2014	3 to 10 years in current department or agency	78	22	145
2014	11 to 20 years in current department or agency	77	23	89
2014	More than 20 years in current department or agency	73	27	56

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	35	5	13	3	0	1	80	15	112
2017	3 to 10 years in current department or agency	39	41	7	12	1	0	0	80	13	99
2017	11 to 20 years in current department or agency	39	40	4	11	5	0	2	80	16	115
2017	More than 20 years in current department or agency	45	36	2	13	4	0	0	81	17	48
2014	Less than 3 years in current department or agency	64	16	3	7	10	0	0	81	16	25
2014	3 to 10 years in current department or agency	41	30	10	13	6	0	0	71	19	114
2014	11 to 20 years in current department or agency	54	32	4	10	0	1	0	87	10	71
2014	More than 20 years in current department or agency	65	28	0	4	3	0	0	93	7	43

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	23	21	16	20	1	1	19	81	671
2017	3 to 10 years in current department or agency	20	19	21	15	21	2	0	21	79	491
2017	11 to 20 years in current department or agency	27	26	21	8	14	3	0	28	72	510
2017	More than 20 years in current department or agency	44	21	16	9	10	1	0	44	56	233

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	37	535
2017	3 to 10 years in current department or agency	23	377
2017	11 to 20 years in current department or agency	15	351
2017	More than 20 years in current department or agency	12	129

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	535
2017	3 to 10 years in current department or agency	43	377
2017	11 to 20 years in current department or agency	32	351
2017	More than 20 years in current department or agency	25	129

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	20	535
2017	3 to 10 years in current department or agency	23	377
2017	11 to 20 years in current department or agency	17	351
2017	More than 20 years in current department or agency	11	129

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	28	535
2017	3 to 10 years in current department or agency	57	377
2017	11 to 20 years in current department or agency	58	351
2017	More than 20 years in current department or agency	54	129

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	535
2017	3 to 10 years in current department or agency	8	377
2017	11 to 20 years in current department or agency	6	351
2017	More than 20 years in current department or agency	5	129

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	46	535
2017	3 to 10 years in current department or agency	36	377
2017	11 to 20 years in current department or agency	36	351
2017	More than 20 years in current department or agency	41	129

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Less than 3 years in current department or agency	3	44	21	13	5	15	531
2017	3 to 10 years in current department or agency	4	38	26	11	6	15	375
2017	11 to 20 years in current department or agency	6	44	17	11	5	16	347
2017	More than 20 years in current department or agency	8	50	18	10	5	9	129

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	13	26	12	16	29	1	3	40	47	536
2017	3 to 10 years in current department or agency	9	21	10	18	33	1	7	33	56	379
2017	11 to 20 years in current department or agency	10	20	14	21	26	2	7	33	52	352
2017	More than 20 years in current department or agency	5	17	14	18	26	3	18	28	55	129

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	4	11	9	19	52	1	4	16	75	535
2017	3 to 10 years in current department or agency	3	6	9	19	56	1	6	9	81	379
2017	11 to 20 years in current department or agency	4	7	12	16	52	2	5	13	74	352
2017	More than 20 years in current department or agency	2	7	10	15	48	5	14	11	77	129

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 106. In total, how many years have you been working in your current department or agency?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me