2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 28 51 5 13 3 0 0 79 16 219
2017 Health care practitioners 26 52 3 16 2 0 0 78 19 165
2017 Communications or public affairs 37 50 3 7 3 0 0 87 10 63
2017 Access to information and privacy 77 23 0 0 0 0 0 100 0 30
2017 Security 55 25 0 20 0 0 0 80 20 10
2017 Legal services 32 51 0 11 6 0 0 83 17 45
2017 Administration and operations 34 49 4 10 2 0 0 84 12 485
2017 Human resources 37 50 3 8 1 0 0 88 9 91
2017 Financial management 50 37 5 8 0 0 0 87 8 63
2017 Information management 64 25 7 3 0 0 0 90 3 25
2017 Information technology 38 43 6 12 1 0 0 81 13 100
2017 Evaluation 59 41 0 0 0 0 0 100 0 14
2017 Data sciences 22 55 12 5 6 0 0 77 12 16
2017 Policy 38 48 4 6 3 0 0 87 9 67
2017 Project management 43 49 0 5 2 0 0 93 7 39
2017 Other services to the public 29 49 4 11 7 0 0 78 19 221
2017 None of the above 31 44 7 14 4 0 0 75 18 232
2014 Client contact centre 31 38 6 17 7 0 0 69 24 213
2014 Health care practitioners 34 30 7 14 15 0 0 64 29 116
2014 Communications or public affairs 12 65 4 16 3 0 0 77 20 62
2014 Access to information and privacy 84 12 1 3 0 0 0 96 3 35
2014 Security 54 39 7 0 0 0 0 93 0 13
2014 Legal services 39 36 1 10 13 0 0 75 23 52
2014 Administration and operations 37 43 4 12 5 0 0 79 17 393
2014 Human resources 42 34 1 12 11 0 0 76 23 95
2014 Financial management 46 44 2 6 2 0 0 90 8 72
2014 Procurement 28 60 0 12 0 0 0 88 12 10
2014 Information management 44 40 6 8 2 0 0 84 10 34
2014 Information technology 41 43 7 6 3 0 0 84 9 122
2014 Internal audit 47 43 10 0 0 0 0 90 0 11
2014 Evaluation 23 61 0 16 0 0 0 84 16 13
2014 Other services to the public 28 43 7 14 8 0 0 72 22 169
2014 None of the above 27 51 4 16 2 0 0 77 18 196

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 62 30 1 5 1 0 0 93 6 218
2017 Health care practitioners 79 15 1 3 0 0 1 96 3 165
2017 Communications or public affairs 74 23 2 2 0 0 0 97 2 61
2017 Access to information and privacy 90 10 0 0 0 0 0 100 0 30
2017 Security 71 20 0 9 0 0 0 91 9 10
2017 Legal services 81 13 0 2 2 2 0 96 4 45
2017 Administration and operations 80 16 1 1 1 0 1 97 2 483
2017 Human resources 78 15 1 5 0 0 0 94 5 90
2017 Financial management 76 12 5 5 2 0 0 89 6 63
2017 Information management 96 4 0 0 0 0 0 100 0 25
2017 Information technology 78 15 2 2 0 1 2 96 2 99
2017 Evaluation 93 7 0 0 0 0 0 100 0 14
2017 Data sciences 77 12 6 0 0 0 5 94 0 16
2017 Policy 82 6 3 3 1 3 2 92 5 66
2017 Project management 76 20 2 2 0 0 0 95 2 39
2017 Other services to the public 78 17 3 1 0 0 0 95 1 221
2017 None of the above 72 20 5 2 1 0 1 93 3 230
2014 Client contact centre 65 28 4 3 0 0 0 93 4 213
2014 Health care practitioners 75 15 2 8 0 0 0 90 8 116
2014 Communications or public affairs 85 10 2 2 2 0 0 95 4 62
2014 Access to information and privacy 94 4 2 0 0 0 0 98 0 35
2014 Security 93 7 0 0 0 0 0 100 0 13
2014 Legal services 72 23 5 0 0 0 0 95 0 53
2014 Administration and operations 78 16 2 1 1 0 1 95 3 393
2014 Human resources 72 25 0 1 2 0 0 98 2 95
2014 Financial management 75 17 2 3 3 0 0 92 5 72
2014 Procurement 76 24 0 0 0 0 0 100 0 10
2014 Information management 76 16 4 0 0 0 4 95 0 34
2014 Information technology 75 18 4 2 1 0 0 93 3 122
2014 Internal audit 74 26 0 0 0 0 0 100 0 11
2014 Evaluation 91 0 0 9 0 0 0 91 9 13
2014 Other services to the public 75 19 3 1 1 0 0 95 2 169
2014 None of the above 75 19 2 3 0 0 0 95 3 196

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 56 24 6 9 5 0 1 81 14 219
2017 Health care practitioners 73 15 2 8 1 0 1 89 9 165
2017 Communications or public affairs 76 18 1 3 2 0 0 94 4 63
2017 Access to information and privacy 87 10 0 3 0 0 0 97 3 30
2017 Security 62 38 0 0 0 0 0 100 0 10
2017 Legal services 74 11 9 2 2 2 0 87 4 45
2017 Administration and operations 75 16 4 2 1 0 2 93 3 485
2017 Human resources 65 24 2 5 4 0 0 89 9 90
2017 Financial management 67 19 5 5 5 0 0 86 10 63
2017 Information management 87 9 0 0 0 0 3 100 0 25
2017 Information technology 74 20 2 2 0 0 2 96 2 100
2017 Evaluation 93 7 0 0 0 0 0 100 0 14
2017 Data sciences 82 6 6 0 0 0 5 94 0 16
2017 Policy 75 10 6 4 3 0 2 87 7 67
2017 Project management 75 10 5 5 2 0 2 87 8 39
2017 Other services to the public 79 11 3 1 3 0 2 92 5 220
2017 None of the above 68 20 5 4 2 0 1 89 6 232
2014 Client contact centre 57 23 5 10 4 0 2 81 14 212
2014 Health care practitioners 71 13 11 4 1 0 0 84 5 116
2014 Communications or public affairs 85 5 2 4 3 0 1 90 8 61
2014 Access to information and privacy 90 9 0 1 0 0 0 99 1 35
2014 Security 40 52 0 7 0 0 0 93 7 13
2014 Legal services 71 20 0 7 1 1 0 92 8 53
2014 Administration and operations 67 18 4 5 2 0 3 88 8 393
2014 Human resources 54 23 13 9 2 0 0 76 11 95
2014 Financial management 60 19 5 9 4 0 3 81 14 72
2014 Procurement 74 12 14 0 0 0 0 86 0 10
2014 Information management 59 21 2 16 0 0 2 82 16 34
2014 Information technology 69 21 4 2 2 0 1 91 5 122
2014 Internal audit 74 17 0 9 0 0 0 91 9 11
2014 Evaluation 77 23 0 0 0 0 0 100 0 13
2014 Other services to the public 68 25 4 2 0 0 1 93 3 169
2014 None of the above 72 17 3 5 2 0 0 89 7 195

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 32 7 17 8 0 0 68 25 219
2017 Health care practitioners 28 30 10 17 16 0 0 58 32 165
2017 Communications or public affairs 48 37 3 6 6 0 0 85 12 63
2017 Access to information and privacy 71 29 0 0 0 0 0 100 0 30
2017 Security 46 45 9 0 0 0 0 91 0 10
2017 Legal services 40 38 4 9 9 0 0 78 18 45
2017 Administration and operations 43 33 4 11 8 0 0 76 20 484
2017 Human resources 50 35 1 11 3 0 0 85 14 91
2017 Financial management 50 44 2 3 2 0 0 94 5 63
2017 Information management 52 33 7 8 0 0 0 85 8 24
2017 Information technology 57 32 5 4 2 0 0 89 6 100
2017 Evaluation 56 22 0 22 0 0 0 78 22 14
2017 Data sciences 66 5 12 12 0 0 5 75 12 16
2017 Policy 50 31 6 6 7 0 0 81 13 67
2017 Project management 34 42 5 10 10 0 0 76 19 39
2017 Other services to the public 32 32 6 19 10 0 0 64 30 221
2017 None of the above 35 40 6 10 9 0 0 75 19 231
2014 Client contact centre 35 36 6 13 10 0 0 71 23 212
2014 Health care practitioners 39 21 8 13 11 9 0 65 26 116
2014 Communications or public affairs 30 16 2 49 4 0 0 46 52 62
2014 Access to information and privacy 81 14 3 3 0 0 0 95 3 35
2014 Security 45 48 0 0 7 0 0 93 7 13
2014 Legal services 37 33 7 12 10 1 0 71 22 53
2014 Administration and operations 48 31 5 10 5 0 0 79 15 393
2014 Human resources 46 44 2 5 4 0 0 89 9 95
2014 Financial management 42 36 8 9 4 0 0 78 14 72
2014 Procurement 28 60 0 12 0 0 0 88 12 10
2014 Information management 57 31 4 0 7 0 0 88 7 34
2014 Information technology 51 35 4 5 5 0 0 86 10 122
2014 Internal audit 64 36 0 0 0 0 0 100 0 11
2014 Evaluation 45 38 0 16 0 0 0 84 16 13
2014 Other services to the public 36 30 11 14 9 0 0 66 23 168
2014 None of the above 38 35 6 12 10 0 0 73 21 195

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 19 43 14 19 5 0 0 63 23 219
2017 Health care practitioners 18 44 11 20 7 0 0 62 28 164
2017 Communications or public affairs 23 45 12 15 4 0 0 68 20 63
2017 Access to information and privacy 49 42 6 3 0 0 0 91 3 30
2017 Security 18 62 9 10 0 0 0 80 10 10
2017 Legal services 22 52 6 13 6 0 0 74 20 45
2017 Administration and operations 19 40 11 19 10 0 0 59 29 483
2017 Human resources 21 45 9 14 11 0 0 66 26 91
2017 Financial management 28 41 5 18 8 0 0 69 26 63
2017 Information management 29 43 14 7 4 0 3 75 11 25
2017 Information technology 25 39 11 19 5 0 0 64 25 100
2017 Evaluation 43 43 15 0 0 0 0 85 0 14
2017 Data sciences 13 41 17 17 12 0 0 54 30 15
2017 Policy 18 42 10 18 10 0 1 61 29 67
2017 Project management 14 40 18 15 15 0 0 53 29 39
2017 Other services to the public 14 41 9 24 13 0 0 55 36 221
2017 None of the above 19 36 9 23 13 0 0 55 36 231
2014 Client contact centre 17 39 16 14 14 0 0 57 27 213
2014 Health care practitioners 22 33 12 18 14 0 0 55 32 116
2014 Communications or public affairs 8 50 10 22 9 0 0 58 31 62
2014 Access to information and privacy 34 49 10 4 3 0 0 83 7 35
2014 Security 7 60 7 7 18 0 0 67 26 13
2014 Legal services 21 44 8 24 3 0 0 65 27 53
2014 Administration and operations 19 35 11 22 12 0 0 54 35 393
2014 Human resources 25 29 10 22 14 0 0 54 36 95
2014 Financial management 16 44 12 19 10 0 0 60 29 72
2014 Procurement 26 26 12 36 0 0 0 52 36 10
2014 Information management 15 43 8 31 2 0 0 59 33 34
2014 Information technology 22 33 15 20 9 0 1 56 29 122
2014 Internal audit 54 36 10 0 0 0 0 90 0 11
2014 Evaluation 23 68 0 9 0 0 0 91 9 13
2014 Other services to the public 17 32 9 20 21 0 0 50 42 169
2014 None of the above 12 33 14 20 21 0 0 45 41 196

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 32 45 9 8 4 0 1 79 12 219
2017 Health care practitioners 52 33 8 5 1 0 0 86 6 164
2017 Communications or public affairs 47 38 9 2 4 0 0 86 5 63
2017 Access to information and privacy 28 48 10 8 5 0 0 76 14 30
2017 Security 37 34 9 0 20 0 0 71 20 10
2017 Legal services 42 36 9 9 4 0 0 78 13 45
2017 Administration and operations 33 44 9 9 5 0 0 77 15 485
2017 Human resources 35 42 11 11 1 0 0 77 12 91
2017 Financial management 49 36 7 5 3 0 0 85 8 63
2017 Information management 17 44 26 6 7 0 0 61 13 25
2017 Information technology 44 44 5 7 0 0 0 88 7 100
2017 Evaluation 49 51 0 0 0 0 0 100 0 14
2017 Data sciences 50 27 17 5 0 0 0 77 5 16
2017 Policy 55 35 3 4 3 0 0 90 7 67
2017 Project management 42 34 12 7 5 0 0 76 12 39
2017 Other services to the public 46 36 6 9 4 0 0 82 12 220
2017 None of the above 36 38 12 9 4 0 1 75 14 231
2014 Client contact centre 33 45 11 6 5 0 0 78 11 213
2014 Health care practitioners 58 29 8 4 1 0 0 87 5 116
2014 Communications or public affairs 69 21 4 3 3 0 0 90 6 62
2014 Access to information and privacy 20 38 32 9 1 0 0 58 10 35
2014 Security 46 23 0 23 7 0 0 70 30 13
2014 Legal services 39 42 10 8 1 0 0 81 10 53
2014 Administration and operations 37 33 15 9 6 0 0 70 15 393
2014 Human resources 35 37 7 10 11 0 0 72 21 95
2014 Financial management 29 54 8 6 4 0 0 82 10 72
2014 Procurement 24 76 0 0 0 0 0 100 0 10
2014 Information management 41 29 15 6 9 0 0 69 15 34
2014 Information technology 34 52 8 4 3 0 0 86 7 122
2014 Internal audit 64 17 9 0 10 0 0 81 10 11
2014 Evaluation 49 44 7 0 0 0 0 93 0 13
2014 Other services to the public 44 38 7 8 2 0 1 83 10 169
2014 None of the above 31 34 12 16 8 0 0 65 23 196

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 44 38 6 8 4 0 0 82 11 219
2017 Health care practitioners 56 30 3 10 1 0 0 86 11 164
2017 Communications or public affairs 66 28 1 3 2 0 0 94 4 63
2017 Access to information and privacy 31 48 3 12 5 0 0 79 17 30
2017 Security 37 43 0 9 10 0 0 80 20 10
2017 Legal services 52 35 7 4 2 0 0 87 7 45
2017 Administration and operations 41 39 7 8 5 0 0 80 13 485
2017 Human resources 39 41 9 7 4 0 0 81 11 91
2017 Financial management 54 33 3 7 3 0 0 87 10 63
2017 Information management 34 42 17 0 7 0 0 76 7 25
2017 Information technology 44 48 4 2 2 0 0 92 4 99
2017 Evaluation 48 43 0 8 0 0 0 92 8 14
2017 Data sciences 50 38 6 5 0 0 0 88 5 16
2017 Policy 59 34 5 1 1 0 0 93 3 67
2017 Project management 44 35 14 5 2 0 0 79 7 39
2017 Other services to the public 55 32 3 7 3 0 0 87 10 221
2017 None of the above 42 34 10 9 3 0 1 77 13 232
2014 Client contact centre 44 37 9 5 5 0 0 81 10 212
2014 Health care practitioners 60 32 3 4 2 0 0 91 6 116
2014 Communications or public affairs 75 19 1 2 3 0 0 94 5 62
2014 Access to information and privacy 26 58 4 10 1 0 0 84 11 35
2014 Security 36 23 17 15 9 0 0 60 23 13
2014 Legal services 53 39 1 6 0 0 0 92 6 53
2014 Administration and operations 46 31 11 8 4 0 0 77 13 392
2014 Human resources 40 42 6 1 11 0 0 82 12 95
2014 Financial management 42 44 7 3 4 0 0 86 7 72
2014 Procurement 26 62 0 12 0 0 0 88 12 10
2014 Information management 40 39 9 3 9 0 0 80 12 34
2014 Information technology 43 43 7 6 1 0 0 86 7 122
2014 Internal audit 81 10 9 0 0 0 0 91 0 11
2014 Evaluation 63 29 7 0 0 0 0 93 0 13
2014 Other services to the public 50 37 5 6 2 0 0 87 8 169
2014 None of the above 36 35 8 9 12 0 0 70 21 196

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 41 7 14 2 0 0 76 16 219
2017 Health care practitioners 37 42 7 11 3 0 0 79 14 164
2017 Communications or public affairs 60 28 7 4 0 0 0 88 4 63
2017 Access to information and privacy 81 16 0 3 0 0 0 97 3 30
2017 Security 46 25 18 10 0 0 0 71 10 10
2017 Legal services 41 39 2 13 4 0 0 80 17 45
2017 Administration and operations 46 34 8 8 4 0 0 80 13 481
2017 Human resources 44 44 7 2 2 0 0 89 4 91
2017 Financial management 52 42 3 3 0 0 0 94 3 63
2017 Information management 75 21 4 0 0 0 0 96 0 25
2017 Information technology 56 33 6 3 2 0 0 89 5 100
2017 Evaluation 63 21 16 0 0 0 0 84 0 14
2017 Data sciences 55 21 12 6 0 0 5 81 6 16
2017 Policy 53 34 6 3 3 0 1 88 6 67
2017 Project management 58 32 0 5 5 0 0 90 10 39
2017 Other services to the public 36 30 11 16 7 0 0 66 23 221
2017 None of the above 36 37 7 15 6 0 0 73 20 232
2014 Client contact centre 38 36 10 11 4 0 0 75 15 213
2014 Health care practitioners 49 24 4 13 10 0 1 73 22 116
2014 Communications or public affairs 29 60 7 3 1 0 0 89 4 62
2014 Access to information and privacy 75 22 1 1 0 0 0 97 1 35
2014 Security 71 22 7 0 0 0 0 93 0 13
2014 Legal services 33 48 2 11 6 0 0 81 17 53
2014 Administration and operations 39 37 8 12 3 1 0 77 15 392
2014 Human resources 47 33 8 2 9 0 0 81 12 95
2014 Financial management 38 45 8 7 3 0 0 82 10 72
2014 Procurement 38 38 12 0 12 0 0 76 12 10
2014 Information management 44 27 26 0 2 0 0 72 2 34
2014 Information technology 48 37 8 5 1 1 0 86 6 122
2014 Internal audit 74 26 0 0 0 0 0 100 0 11
2014 Evaluation 54 29 0 17 0 0 0 83 17 13
2014 Other services to the public 36 34 7 15 6 0 0 71 22 169
2014 None of the above 37 41 7 7 7 0 0 78 14 196

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 35 36 10 8 10 0 0 71 18 219
2017 Health care practitioners 37 32 6 15 10 0 0 69 25 164
2017 Communications or public affairs 53 30 8 7 2 0 0 83 9 63
2017 Access to information and privacy 72 22 0 3 0 0 3 97 3 30
2017 Security 37 18 25 9 10 0 0 55 20 10
2017 Legal services 37 39 11 9 4 0 0 76 13 45
2017 Administration and operations 44 32 8 10 6 1 0 76 16 485
2017 Human resources 45 31 8 9 7 0 0 76 16 91
2017 Financial management 47 35 8 6 3 2 0 83 9 63
2017 Information management 58 39 3 0 0 0 0 97 0 25
2017 Information technology 55 29 10 5 1 0 0 84 6 100
2017 Evaluation 49 43 0 7 0 0 0 93 7 14
2017 Data sciences 51 27 5 16 0 0 0 78 16 16
2017 Policy 56 27 10 4 3 0 0 83 7 67
2017 Project management 58 20 5 7 10 0 0 78 17 39
2017 Other services to the public 33 34 7 10 16 0 0 68 26 221
2017 None of the above 35 35 7 12 9 0 1 71 22 232
2014 Client contact centre 24 42 12 14 8 0 1 66 22 213
2014 Health care practitioners 27 29 14 9 18 1 1 57 28 115
2014 Communications or public affairs 51 16 6 19 8 0 0 67 27 62
2014 Access to information and privacy 81 16 0 3 0 0 0 97 3 35
2014 Security 52 26 15 0 7 0 0 78 7 13
2014 Legal services 36 26 14 17 5 0 2 63 22 53
2014 Administration and operations 36 30 11 12 9 0 1 67 22 393
2014 Human resources 49 29 2 16 4 0 0 78 20 95
2014 Financial management 32 27 14 14 12 0 0 59 26 72
2014 Procurement 40 48 12 0 0 0 0 88 0 10
2014 Information management 49 15 8 11 2 15 0 75 15 34
2014 Information technology 43 33 15 5 2 0 1 77 8 122
2014 Internal audit 26 36 9 19 10 0 0 62 29 11
2014 Evaluation 62 23 7 0 7 0 0 85 7 13
2014 Other services to the public 35 26 13 13 12 0 0 62 25 169
2014 None of the above 31 33 11 16 8 0 0 64 25 196

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 34 27 11 10 9 0 9 67 21 219
2017 Health care practitioners 25 21 8 17 22 1 6 50 41 164
2017 Communications or public affairs 46 24 13 7 4 1 3 74 12 63
2017 Access to information and privacy 59 13 6 0 0 5 16 92 0 30
2017 Security 46 9 0 18 10 0 16 66 34 10
2017 Legal services 11 17 7 13 22 4 26 41 50 45
2017 Administration and operations 32 16 15 11 14 1 12 55 29 485
2017 Human resources 18 14 14 15 23 1 14 39 45 91
2017 Financial management 22 32 11 10 11 2 13 63 24 63
2017 Information management 39 17 15 13 0 6 10 67 15 25
2017 Information technology 44 23 11 8 6 0 8 73 15 100
2017 Evaluation 40 14 7 7 7 16 8 71 19 14
2017 Data sciences 27 17 12 28 10 5 0 47 41 16
2017 Policy 37 34 6 7 6 1 9 79 15 67
2017 Project management 25 29 8 19 12 0 7 58 34 39
2017 Other services to the public 20 17 12 17 25 1 7 41 46 221
2017 None of the above 26 20 12 12 17 2 12 53 33 232
2014 Client contact centre 35 25 6 8 11 2 14 71 22 213
2014 Health care practitioners 25 24 11 10 27 0 3 50 39 116
2014 Communications or public affairs 57 30 0 6 2 1 5 92 8 62
2014 Access to information and privacy 47 16 12 1 3 0 21 80 5 35
2014 Security 68 17 0 7 0 0 7 92 8 13
2014 Legal services 9 11 16 13 27 2 21 26 53 53
2014 Administration and operations 29 23 12 9 14 1 12 60 26 393
2014 Human resources 38 17 9 8 18 1 9 61 29 95
2014 Financial management 20 33 10 11 14 0 13 60 29 72
2014 Procurement 38 36 0 26 0 0 0 74 26 10
2014 Information management 24 11 28 3 9 0 25 47 15 34
2014 Information technology 40 28 10 6 7 2 7 74 15 122
2014 Internal audit 17 35 0 19 19 0 10 58 42 11
2014 Evaluation 46 23 15 9 7 0 0 69 16 13
2014 Other services to the public 33 23 11 9 16 1 7 61 27 169
2014 None of the above 23 25 12 9 21 2 7 53 33 196

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 49 9 6 4 0 0 80 10 218
2017 Health care practitioners 43 38 8 7 4 0 0 81 11 164
2017 Communications or public affairs 42 48 4 5 2 0 0 89 6 63
2017 Access to information and privacy 28 63 3 0 5 0 0 91 5 30
2017 Security 37 28 16 0 20 0 0 65 20 10
2017 Legal services 40 41 11 4 4 0 0 80 9 45
2017 Administration and operations 37 43 9 6 6 0 0 80 12 486
2017 Human resources 28 50 7 14 1 0 0 77 15 91
2017 Financial management 39 38 10 6 6 0 0 77 12 63
2017 Information management 27 56 13 3 0 0 0 84 3 25
2017 Information technology 34 53 5 6 2 0 0 87 8 100
2017 Evaluation 43 49 0 0 7 0 0 93 7 14
2017 Data sciences 45 33 5 12 5 0 0 77 17 16
2017 Policy 38 40 6 9 7 0 0 78 16 67
2017 Project management 36 47 7 7 2 0 0 83 10 39
2017 Other services to the public 39 38 9 10 4 0 0 77 14 221
2017 None of the above 37 36 13 10 4 0 0 73 14 232
2014 Client contact centre 30 45 14 8 3 0 0 75 11 213
2014 Health care practitioners 28 50 6 8 8 0 0 77 16 116
2014 Communications or public affairs 61 19 10 7 3 0 0 79 10 62
2014 Access to information and privacy 24 65 0 11 0 0 0 89 11 35
2014 Security 44 33 0 15 9 0 0 77 23 13
2014 Legal services 43 45 5 5 1 0 0 88 7 52
2014 Administration and operations 27 45 10 9 8 1 0 72 18 393
2014 Human resources 20 34 23 15 8 0 0 54 23 95
2014 Financial management 27 39 18 8 8 0 0 66 16 72
2014 Procurement 38 36 14 0 12 0 0 74 12 10
2014 Information management 18 57 13 6 6 0 0 75 12 34
2014 Information technology 31 43 14 7 5 0 0 74 12 122
2014 Internal audit 38 52 0 10 0 0 0 90 10 11
2014 Evaluation 33 59 0 0 0 7 0 100 0 13
2014 Other services to the public 36 42 10 10 2 0 0 78 12 169
2014 None of the above 20 35 16 16 14 0 0 55 29 197

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 32 23 13 9 1 0 54 22 218
2017 Health care practitioners 17 35 20 16 12 0 0 52 28 165
2017 Communications or public affairs 38 32 15 10 4 0 0 70 15 63
2017 Access to information and privacy 64 23 10 3 0 0 0 87 3 30
2017 Security 28 28 0 25 20 0 0 55 45 10
2017 Legal services 30 29 21 9 11 0 0 59 20 45
2017 Administration and operations 27 35 12 14 12 0 0 62 26 484
2017 Human resources 22 37 17 12 12 0 0 60 23 90
2017 Financial management 25 42 16 13 5 0 0 67 17 63
2017 Information management 36 53 4 3 3 0 0 89 7 25
2017 Information technology 32 46 14 6 3 0 0 77 9 100
2017 Evaluation 63 14 15 0 7 0 0 78 7 14
2017 Data sciences 34 38 5 12 11 0 0 72 23 16
2017 Policy 40 31 15 9 6 0 0 70 15 67
2017 Project management 27 49 10 10 5 0 0 76 15 39
2017 Other services to the public 17 29 16 20 18 0 0 46 38 221
2017 None of the above 21 36 17 14 12 0 0 57 26 232
2014 Client contact centre 19 34 17 18 11 0 1 53 30 212
2014 Health care practitioners 14 36 22 12 17 0 0 49 29 116
2014 Communications or public affairs 49 25 9 9 8 0 0 74 17 62
2014 Access to information and privacy 38 49 6 7 0 0 0 87 7 35
2014 Security 30 38 7 25 0 0 0 68 25 13
2014 Legal services 20 37 22 10 12 0 0 56 22 53
2014 Administration and operations 21 38 15 14 12 0 0 59 27 393
2014 Human resources 15 45 12 11 16 0 0 61 27 95
2014 Financial management 24 31 17 16 13 0 0 55 29 72
2014 Procurement 16 48 12 0 24 0 0 64 24 10
2014 Information management 15 34 30 15 6 0 0 49 21 34
2014 Information technology 28 35 17 13 6 0 0 64 20 122
2014 Internal audit 38 35 9 9 10 0 0 73 19 11
2014 Evaluation 33 22 22 16 0 7 0 60 17 13
2014 Other services to the public 16 25 24 19 16 0 0 40 35 169
2014 None of the above 13 34 19 21 13 0 0 47 34 197

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 31 48 11 7 3 0 0 79 10 219
2017 Health care practitioners 30 40 10 15 4 0 0 70 19 165
2017 Communications or public affairs 35 42 12 9 3 0 0 77 12 63
2017 Access to information and privacy 64 19 14 3 0 0 0 83 3 30
2017 Security 28 43 9 0 20 0 0 71 20 10
2017 Legal services 38 37 14 6 4 0 0 75 11 45
2017 Administration and operations 31 38 15 11 5 0 0 69 16 484
2017 Human resources 28 31 20 14 8 0 0 59 21 91
2017 Financial management 32 42 10 11 6 0 0 74 17 62
2017 Information management 35 60 0 0 6 0 0 94 6 25
2017 Information technology 29 39 14 14 5 0 0 68 19 100
2017 Evaluation 28 64 0 7 0 0 0 93 7 14
2017 Data sciences 39 23 5 27 5 0 0 62 33 16
2017 Policy 34 40 9 13 4 0 0 74 17 67
2017 Project management 22 41 20 12 5 0 0 63 17 39
2017 Other services to the public 24 41 12 13 10 0 0 65 23 221
2017 None of the above 26 41 11 14 8 0 0 67 22 231

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 37 46 10 4 3 0 0 83 7 218
2017 Health care practitioners 41 40 9 7 3 0 0 81 10 165
2017 Communications or public affairs 39 46 12 2 0 1 0 86 2 62
2017 Access to information and privacy 72 28 0 0 0 0 0 100 0 30
2017 Security 37 43 20 0 0 0 0 80 0 10
2017 Legal services 62 24 10 2 2 0 0 85 4 45
2017 Administration and operations 45 39 9 4 3 0 0 84 7 486
2017 Human resources 38 45 6 6 5 0 0 82 12 89
2017 Financial management 52 35 8 1 3 0 0 88 4 63
2017 Information management 65 31 3 0 0 0 0 97 0 25
2017 Information technology 41 50 5 2 2 0 0 91 4 100
2017 Evaluation 49 43 0 7 0 0 0 93 7 14
2017 Data sciences 34 55 0 6 5 0 0 88 12 16
2017 Policy 46 42 8 1 3 0 0 88 4 67
2017 Project management 48 49 0 0 2 0 0 98 2 39
2017 Other services to the public 41 39 8 6 5 1 0 81 11 221
2017 None of the above 39 38 12 6 4 0 0 77 11 232
2014 Client contact centre 32 43 16 5 4 0 0 75 10 212
2014 Health care practitioners 44 28 13 3 11 0 0 72 15 116
2014 Communications or public affairs 51 36 9 3 1 0 0 86 4 62
2014 Access to information and privacy 73 23 1 3 0 0 0 96 3 35
2014 Security 45 30 7 17 0 0 0 75 17 13
2014 Legal services 45 48 5 0 0 1 0 95 0 53
2014 Administration and operations 35 36 14 9 6 0 0 71 15 393
2014 Human resources 24 43 12 6 13 2 0 68 20 95
2014 Financial management 32 41 21 4 1 0 0 73 6 72
2014 Procurement 38 26 12 12 12 0 0 64 24 10
2014 Information management 37 22 33 4 0 4 0 62 4 34
2014 Information technology 37 45 12 4 2 0 0 82 6 122
2014 Internal audit 47 43 10 0 0 0 0 90 0 11
2014 Evaluation 48 30 15 0 0 7 0 84 0 13
2014 Other services to the public 30 45 10 9 6 0 0 75 15 169
2014 None of the above 27 36 20 14 4 0 0 63 17 196

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 38 16 10 9 0 0 65 19 219
2017 Health care practitioners 27 35 11 16 11 1 0 62 27 163
2017 Communications or public affairs 44 35 9 8 4 0 0 79 12 63
2017 Access to information and privacy 68 32 0 0 0 0 0 100 0 30
2017 Security 37 18 16 0 29 0 0 55 29 10
2017 Legal services 33 39 13 4 11 0 0 72 15 45
2017 Administration and operations 29 35 14 11 10 0 0 65 22 486
2017 Human resources 21 45 15 11 8 0 0 66 19 91
2017 Financial management 34 38 13 10 6 0 0 71 16 63
2017 Information management 38 46 10 6 0 0 0 84 6 25
2017 Information technology 29 48 13 5 4 1 0 78 9 100
2017 Evaluation 50 34 8 0 7 0 0 84 7 14
2017 Data sciences 33 45 5 5 12 0 0 77 17 16
2017 Policy 39 35 12 8 6 0 0 75 13 67
2017 Project management 33 35 10 15 7 0 0 68 22 39
2017 Other services to the public 21 32 11 20 16 0 0 53 37 221
2017 None of the above 23 34 16 14 14 0 0 56 28 231

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 55 36 6 2 1 0 0 91 3 218
2017 Health care practitioners 56 34 8 1 1 0 0 90 2 165
2017 Communications or public affairs 50 42 5 0 2 1 0 94 2 63
2017 Access to information and privacy 63 28 3 5 0 0 0 91 5 30
2017 Security 37 28 16 9 10 0 0 65 20 10
2017 Legal services 53 35 8 2 2 0 0 88 4 45
2017 Administration and operations 58 32 7 3 1 0 0 90 3 485
2017 Human resources 56 29 12 2 1 0 0 85 3 90
2017 Financial management 62 24 6 5 3 0 0 86 8 63
2017 Information management 66 22 9 3 0 0 0 87 3 25
2017 Information technology 54 39 5 2 0 0 0 93 2 100
2017 Evaluation 56 28 8 7 0 0 0 84 7 14
2017 Data sciences 51 38 0 11 0 0 0 89 11 16
2017 Policy 47 37 6 8 1 0 0 84 10 67
2017 Project management 53 39 5 0 2 0 0 93 2 39
2017 Other services to the public 55 35 6 3 1 0 0 90 4 221
2017 None of the above 56 30 8 4 2 0 0 86 6 232
2014 Client contact centre 54 34 9 2 1 0 0 88 3 213
2014 Health care practitioners 70 20 8 1 1 0 0 90 2 116
2014 Communications or public affairs 75 14 3 5 3 0 0 89 7 62
2014 Access to information and privacy 81 16 1 1 0 0 0 97 1 35
2014 Security 60 25 9 7 0 0 0 84 7 13
2014 Legal services 67 25 7 0 1 0 0 91 1 53
2014 Administration and operations 60 25 7 4 2 1 0 87 6 392
2014 Human resources 53 24 9 4 9 0 0 77 14 95
2014 Financial management 62 31 2 4 1 0 0 92 5 72
2014 Procurement 76 12 0 12 0 0 0 88 12 10
2014 Information management 56 32 4 3 4 0 0 89 7 34
2014 Information technology 59 34 3 2 1 1 0 94 3 122
2014 Internal audit 55 45 0 0 0 0 0 100 0 11
2014 Evaluation 71 22 7 0 0 0 0 93 0 13
2014 Other services to the public 63 27 9 1 0 0 0 90 2 169
2014 None of the above 46 25 14 10 6 0 0 71 16 197

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 31 17 17 13 1 1 52 30 218
2017 Health care practitioners 21 32 16 17 13 0 0 54 30 165
2017 Communications or public affairs 34 41 6 9 7 3 0 77 17 63
2017 Access to information and privacy 60 36 3 0 0 0 0 97 0 30
2017 Security 28 28 20 16 9 0 0 55 25 10
2017 Legal services 31 45 6 7 11 0 0 76 17 45
2017 Administration and operations 26 39 9 16 10 0 0 65 26 484
2017 Human resources 23 43 17 11 6 0 0 66 17 90
2017 Financial management 30 46 15 5 5 0 0 75 10 63
2017 Information management 47 42 11 0 0 0 0 89 0 25
2017 Information technology 32 43 10 11 4 0 0 75 14 100
2017 Evaluation 43 28 16 14 0 0 0 70 14 14
2017 Data sciences 39 49 6 0 5 0 0 88 5 16
2017 Policy 44 28 12 12 4 0 0 72 16 67
2017 Project management 31 49 10 7 2 0 0 80 10 39
2017 Other services to the public 20 33 11 18 18 0 0 53 36 221
2017 None of the above 20 35 14 17 13 1 0 55 30 231
2014 Client contact centre 12 28 19 21 19 0 2 41 40 213
2014 Health care practitioners 17 32 8 11 31 0 0 49 43 116
2014 Communications or public affairs 47 21 5 8 9 0 10 76 19 62
2014 Access to information and privacy 49 44 3 3 1 0 0 93 4 35
2014 Security 7 52 10 16 7 7 0 64 25 13
2014 Legal services 24 50 8 8 8 0 2 75 17 53
2014 Administration and operations 18 43 9 15 14 0 0 62 29 392
2014 Human resources 21 44 9 10 17 0 0 65 26 95
2014 Financial management 18 46 9 14 13 0 0 64 26 72
2014 Procurement 28 24 36 12 0 0 0 52 12 10
2014 Information management 16 58 13 6 7 0 0 74 13 34
2014 Information technology 29 44 12 8 8 0 0 73 15 122
2014 Internal audit 38 53 9 0 0 0 0 91 0 11
2014 Evaluation 39 38 7 9 0 7 0 83 10 13
2014 Other services to the public 20 32 7 21 20 0 0 53 41 168
2014 None of the above 13 34 15 20 17 0 0 47 37 197

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 22 32 19 14 12 0 1 55 26 217
2017 Health care practitioners 26 27 15 20 13 0 0 52 33 165
2017 Communications or public affairs 40 42 6 7 5 0 0 82 12 63
2017 Access to information and privacy 62 31 3 3 0 0 0 93 3 30
2017 Security 37 18 9 26 9 0 0 55 35 10
2017 Legal services 31 39 11 7 13 0 0 70 20 45
2017 Administration and operations 31 34 16 11 9 0 0 65 19 486
2017 Human resources 25 43 15 12 4 0 0 69 16 89
2017 Financial management 33 34 15 10 8 0 0 67 18 63
2017 Information management 32 54 10 4 0 0 0 86 4 25
2017 Information technology 39 38 13 7 3 0 0 77 10 100
2017 Evaluation 49 35 8 0 7 0 0 84 7 14
2017 Data sciences 39 45 5 5 5 0 0 84 11 16
2017 Policy 44 36 11 1 6 0 1 82 7 67
2017 Project management 31 47 13 5 5 0 0 77 10 39
2017 Other services to the public 20 31 16 14 17 0 1 52 32 221
2017 None of the above 26 33 14 15 12 0 0 58 27 232
2014 Client contact centre 15 32 18 20 14 0 1 47 35 213
2014 Health care practitioners 20 30 19 11 20 0 0 50 31 116
2014 Communications or public affairs 47 18 21 10 5 0 0 65 14 62
2014 Access to information and privacy 50 42 6 1 1 0 0 91 3 35
2014 Security 23 29 7 16 25 0 0 52 40 13
2014 Legal services 32 31 18 7 10 0 2 65 17 53
2014 Administration and operations 28 35 13 11 13 0 0 63 24 393
2014 Human resources 29 26 11 11 23 0 0 55 33 95
2014 Financial management 17 47 15 16 5 0 0 64 21 72
2014 Procurement 28 24 36 12 0 0 0 52 12 10
2014 Information management 29 24 16 21 4 3 3 56 26 34
2014 Information technology 32 37 14 8 8 0 0 70 16 122
2014 Internal audit 38 35 27 0 0 0 0 73 0 11
2014 Evaluation 55 29 16 0 0 0 0 84 0 13
2014 Other services to the public 24 27 16 14 19 0 0 51 33 169
2014 None of the above 15 34 15 17 17 1 0 50 34 197

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 25 39 12 14 9 0 1 65 23 218
2017 Health care practitioners 26 31 17 13 12 1 0 57 26 165
2017 Communications or public affairs 32 46 13 3 6 0 0 78 9 63
2017 Access to information and privacy 79 21 0 0 0 0 0 100 0 30
2017 Security 28 28 0 25 20 0 0 55 45 10
2017 Legal services 38 31 12 7 13 0 0 68 20 45
2017 Administration and operations 30 37 13 12 8 0 0 67 20 486
2017 Human resources 26 41 15 14 4 0 0 68 18 90
2017 Financial management 34 42 14 5 5 0 0 76 10 63
2017 Information management 58 35 3 3 0 0 0 93 3 25
2017 Information technology 45 36 14 2 2 1 0 82 4 100
2017 Evaluation 29 55 8 7 0 0 0 84 7 14
2017 Data sciences 45 22 22 5 5 0 0 67 11 16
2017 Policy 45 39 6 4 4 0 1 85 9 67
2017 Project management 36 49 2 7 5 0 0 85 12 39
2017 Other services to the public 23 33 14 13 17 0 0 55 30 221
2017 None of the above 26 35 14 14 10 0 0 61 25 231
2014 Client contact centre 21 34 21 14 11 0 0 54 25 212
2014 Health care practitioners 28 18 11 24 19 0 0 46 43 116
2014 Communications or public affairs 51 18 19 10 2 0 0 69 12 62
2014 Access to information and privacy 63 33 1 1 1 0 0 96 3 34
2014 Security 23 37 16 15 10 0 0 60 25 13
2014 Legal services 29 33 21 10 8 0 0 62 17 53
2014 Administration and operations 28 34 13 13 10 1 0 62 24 393
2014 Human resources 22 34 12 16 16 0 0 56 32 95
2014 Financial management 22 46 13 12 8 0 0 68 20 72
2014 Procurement 28 36 24 12 0 0 0 64 12 10
2014 Information management 33 25 37 2 4 0 0 58 6 34
2014 Information technology 35 43 8 5 9 1 0 79 13 121
2014 Internal audit 38 62 0 0 0 0 0 100 0 11
2014 Evaluation 32 46 22 0 0 0 0 78 0 13
2014 Other services to the public 23 33 8 19 16 0 0 56 35 169
2014 None of the above 21 31 21 13 14 1 0 52 27 197

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 36 45 9 5 4 0 0 81 10 218
2017 Health care practitioners 48 36 9 3 4 1 0 85 7 165
2017 Communications or public affairs 49 38 11 0 0 1 0 88 0 63
2017 Access to information and privacy 54 35 7 5 0 0 0 88 5 30
2017 Security 37 43 0 0 20 0 0 80 20 10
2017 Legal services 46 34 6 7 6 0 0 80 13 45
2017 Administration and operations 40 38 11 8 3 0 0 78 11 486
2017 Human resources 34 47 9 7 2 1 0 81 10 90
2017 Financial management 51 35 6 3 5 0 0 86 8 63
2017 Information management 62 27 11 0 0 0 0 89 0 25
2017 Information technology 50 40 4 4 2 0 0 90 6 100
2017 Evaluation 63 21 8 7 0 0 0 84 7 14
2017 Data sciences 45 32 11 12 0 0 0 77 12 16
2017 Policy 49 33 4 6 6 1 0 83 12 67
2017 Project management 39 47 5 7 2 0 0 86 10 39
2017 Other services to the public 38 37 12 8 5 0 0 74 13 221
2017 None of the above 36 41 15 5 3 0 0 77 8 231
2014 Client contact centre 38 41 8 8 4 0 0 80 12 212
2014 Health care practitioners 42 39 8 7 4 0 0 81 11 115
2014 Communications or public affairs 66 20 5 6 3 0 0 86 9 62
2014 Access to information and privacy 65 32 1 0 1 0 0 97 1 35
2014 Security 45 25 7 23 0 0 0 70 23 13
2014 Legal services 52 34 8 3 3 0 0 86 6 53
2014 Administration and operations 41 34 12 8 5 0 1 75 13 392
2014 Human resources 36 39 8 13 3 0 1 76 16 95
2014 Financial management 32 47 10 8 4 0 0 78 12 72
2014 Procurement 38 48 2 12 0 0 0 86 12 10
2014 Information management 44 34 9 4 9 0 0 78 13 34
2014 Information technology 38 47 10 2 3 0 0 85 5 121
2014 Internal audit 64 26 0 10 0 0 0 90 10 11
2014 Evaluation 47 38 7 7 0 0 0 85 7 13
2014 Other services to the public 42 34 13 10 1 0 0 75 11 167
2014 None of the above 29 33 17 13 8 0 0 62 21 197

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 39 23 17 9 10 0 3 64 19 219
2017 Health care practitioners 25 26 16 16 17 0 0 50 33 164
2017 Communications or public affairs 28 40 18 8 4 1 0 69 12 62
2017 Access to information and privacy 36 45 13 3 3 0 0 81 6 30
2017 Security 25 46 9 20 0 0 0 71 20 10
2017 Legal services 19 44 15 6 15 0 0 63 22 45
2017 Administration and operations 26 30 19 14 9 0 1 57 24 484
2017 Human resources 24 33 14 14 13 1 0 58 28 91
2017 Financial management 34 45 16 4 1 0 0 79 6 63
2017 Information management 43 42 11 0 0 4 0 89 0 25
2017 Information technology 44 32 9 10 3 0 1 77 14 100
2017 Evaluation 29 56 15 0 0 0 0 85 0 14
2017 Data sciences 11 72 12 5 0 0 0 83 5 16
2017 Policy 26 33 24 10 4 0 3 61 15 67
2017 Project management 15 43 25 14 0 2 0 60 15 39
2017 Other services to the public 15 20 17 24 23 0 0 36 48 221
2017 None of the above 24 27 20 12 14 0 1 52 27 231
2014 Client contact centre 34 25 19 8 12 0 2 60 21 213
2014 Health care practitioners 17 25 20 9 28 0 1 42 37 116
2014 Communications or public affairs 9 53 23 10 5 0 0 62 15 62
2014 Access to information and privacy 39 50 5 4 1 0 0 90 5 35
2014 Security 38 40 7 7 0 0 7 84 8 13
2014 Legal services 19 30 21 9 19 2 0 50 28 53
2014 Administration and operations 22 24 28 12 12 0 2 46 25 392
2014 Human resources 33 17 18 9 22 0 0 50 32 95
2014 Financial management 22 38 20 7 11 1 0 61 18 72
2014 Procurement 28 60 12 0 0 0 0 88 0 10
2014 Information management 63 17 10 4 6 0 0 80 10 34
2014 Information technology 46 29 13 9 3 0 0 75 12 122
2014 Internal audit 27 36 28 9 0 0 0 63 9 11
2014 Evaluation 47 29 23 0 0 0 0 77 0 13
2014 Other services to the public 12 20 24 17 26 0 1 32 44 169
2014 None of the above 26 24 22 15 12 0 0 50 28 197

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 13 31 27 14 11 0 4 26 46 219
2017 Health care practitioners 14 27 37 11 9 1 2 20 43 165
2017 Communications or public affairs 19 26 38 13 4 0 0 17 45 63
2017 Access to information and privacy 3 20 22 28 27 0 0 55 23 30
2017 Legal services 4 22 33 22 15 0 5 39 27 45
2017 Administration and operations 16 27 33 15 7 1 2 22 44 483
2017 Human resources 21 32 32 8 5 0 2 14 54 91
2017 Financial management 11 18 38 23 9 2 0 32 29 63
2017 Information management 3 21 33 14 22 0 6 38 26 25
2017 Information technology 18 23 36 18 4 0 1 22 42 99
2017 Evaluation 0 22 64 13 0 0 0 13 22 14
2017 Data sciences 28 17 39 16 0 0 0 16 45 16
2017 Policy 16 30 34 15 2 0 3 17 48 66
2017 Project management 10 33 39 10 5 0 3 16 44 38
2017 Other services to the public 25 28 31 10 5 0 1 15 54 218
2017 None of the above 19 24 35 15 4 0 3 20 45 231
2014 Client contact centre 18 34 31 13 3 0 1 17 52 213
2014 Health care practitioners 24 24 28 15 6 3 1 22 49 116
2014 Communications or public affairs 15 20 63 2 1 0 0 2 35 62
2014 Access to information and privacy 3 9 23 33 29 0 3 63 13 35
2014 Security 17 16 52 15 0 0 0 15 33 13
2014 Legal services 8 15 40 31 4 0 1 36 24 53
2014 Administration and operations 22 32 29 11 4 0 3 15 55 393
2014 Human resources 26 35 28 7 2 0 2 9 62 95
2014 Financial management 7 43 24 24 2 1 0 25 51 72
2014 Information management 10 17 35 24 2 12 0 30 30 34
2014 Information technology 9 34 39 14 3 0 1 17 44 122
2014 Internal audit 21 17 36 26 0 0 0 26 38 11
2014 Evaluation 0 16 54 23 0 7 0 25 17 13
2014 Other services to the public 23 33 30 8 5 0 1 13 57 169
2014 None of the above 28 36 23 7 6 1 0 13 64 197

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 14 27 25 16 14 1 3 31 43 219
2017 Health care practitioners 13 24 29 14 16 2 2 31 38 165
2017 Communications or public affairs 10 28 36 17 5 3 0 23 40 63
2017 Access to information and privacy 3 16 13 29 36 3 0 67 20 30
2017 Legal services 4 13 30 32 16 0 4 50 18 45
2017 Administration and operations 11 22 32 19 13 3 1 33 34 481
2017 Human resources 11 28 34 10 10 4 3 22 42 91
2017 Financial management 2 22 29 23 20 2 2 45 25 63
2017 Information management 0 11 21 28 35 0 6 66 11 25
2017 Information technology 11 16 31 23 14 2 3 39 28 99
2017 Evaluation 8 21 27 44 0 0 0 44 29 14
2017 Data sciences 12 22 38 23 6 0 0 29 34 16
2017 Policy 15 15 39 20 4 2 5 26 32 65
2017 Project management 8 20 37 19 11 3 3 32 29 38
2017 Other services to the public 19 21 33 14 8 2 3 23 42 218
2017 None of the above 12 19 32 21 7 4 4 31 34 230
2014 Client contact centre 22 27 32 13 5 1 1 18 50 213
2014 Health care practitioners 25 27 31 10 4 1 2 14 54 115
2014 Communications or public affairs 14 19 62 4 0 0 1 4 34 62
2014 Access to information and privacy 3 8 12 17 58 1 0 76 12 34
2014 Security 10 39 29 22 0 0 0 22 49 13
2014 Legal services 6 14 29 27 12 1 11 44 23 53
2014 Administration and operations 20 26 30 15 6 1 3 21 48 392
2014 Human resources 30 17 38 8 5 0 2 14 48 94
2014 Financial management 22 20 28 22 6 3 0 28 43 71
2014 Information management 8 18 25 32 4 12 0 41 30 34
2014 Information technology 17 20 29 21 8 4 1 31 39 120
2014 Internal audit 21 26 17 36 0 0 0 36 47 11
2014 Evaluation 0 23 46 15 8 7 0 25 25 13
2014 Other services to the public 29 41 15 12 2 1 0 14 71 169
2014 None of the above 29 32 20 13 4 2 0 18 62 197

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 18 28 24 15 9 3 4 25 49 219
2017 Health care practitioners 16 22 33 14 10 1 3 26 40 164
2017 Communications or public affairs 33 35 23 6 2 0 2 8 69 63
2017 Access to information and privacy 6 13 20 16 31 3 12 55 22 30
2017 Legal services 4 20 22 26 20 0 9 50 27 45
2017 Administration and operations 13 24 32 17 10 1 3 28 38 481
2017 Human resources 16 29 36 12 4 1 1 17 46 91
2017 Financial management 5 12 41 26 11 2 3 39 18 63
2017 Information management 7 11 31 30 21 0 0 51 18 25
2017 Information technology 12 16 47 15 7 1 2 22 29 99
2017 Evaluation 16 21 57 0 7 0 0 7 37 14
2017 Data sciences 11 28 11 34 16 0 0 50 39 16
2017 Policy 18 27 32 16 4 0 2 21 46 65
2017 Project management 23 28 31 5 13 0 0 18 50 38
2017 Other services to the public 21 20 31 17 8 1 3 25 42 219
2017 None of the above 15 25 33 12 6 2 7 20 44 230
2014 Client contact centre 21 25 38 7 5 1 3 13 47 213
2014 Health care practitioners 25 24 23 11 8 6 3 21 54 114
2014 Communications or public affairs 65 16 11 6 1 0 1 7 82 62
2014 Access to information and privacy 6 4 10 32 48 0 0 80 10 35
2014 Security 23 23 32 15 7 0 0 22 46 13
2014 Legal services 4 10 32 33 12 0 8 49 16 53
2014 Administration and operations 21 22 30 14 6 1 6 22 46 390
2014 Human resources 40 34 16 5 4 0 1 9 75 95
2014 Financial management 17 33 30 11 5 3 2 17 52 72
2014 Information management 13 24 17 29 12 3 3 44 38 34
2014 Information technology 17 34 30 9 7 1 3 16 53 122
2014 Internal audit 29 26 17 27 0 0 0 27 55 11
2014 Evaluation 15 22 39 9 8 7 0 18 39 13
2014 Other services to the public 26 28 29 14 2 0 1 16 55 169
2014 None of the above 26 23 22 14 11 3 1 26 51 197

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 15 19 20 18 18 1 10 40 38 218
2017 Health care practitioners 11 18 29 24 16 0 2 41 30 165
2017 Communications or public affairs 13 22 37 17 10 0 0 28 36 63
2017 Access to information and privacy 0 6 32 16 42 3 0 61 6 30
2017 Legal services 2 11 24 36 20 0 7 60 14 44
2017 Administration and operations 13 18 30 21 14 1 3 36 32 477
2017 Human resources 12 22 41 16 7 0 1 24 35 90
2017 Financial management 3 17 27 33 19 0 2 52 20 63
2017 Information management 0 4 34 26 36 0 0 62 4 24
2017 Information technology 9 14 39 29 7 0 2 36 24 97
2017 Evaluation 8 0 34 42 16 0 0 57 8 14
2017 Data sciences 5 28 45 16 6 0 0 22 34 16
2017 Policy 15 21 36 19 9 0 1 28 36 67
2017 Project management 10 30 28 26 6 0 0 32 40 38
2017 Other services to the public 15 18 32 20 10 2 3 32 34 219
2017 None of the above 13 22 33 18 8 1 4 28 37 231
2014 Client contact centre 17 13 36 20 9 1 4 30 32 213
2014 Health care practitioners 28 10 30 15 11 0 5 28 40 115
2014 Communications or public affairs 21 11 66 2 0 0 0 2 33 62
2014 Access to information and privacy 3 8 19 24 47 0 0 70 11 35
2014 Security 17 16 29 30 7 0 0 38 33 13
2014 Legal services 11 9 27 34 9 0 10 48 22 52
2014 Administration and operations 22 19 29 20 6 0 3 28 43 388
2014 Human resources 36 24 23 13 3 0 1 15 61 95
2014 Financial management 10 18 27 29 11 3 2 42 30 70
2014 Information management 9 4 36 43 8 0 0 51 13 33
2014 Information technology 12 13 30 33 9 0 2 43 26 121
2014 Internal audit 10 9 45 26 10 0 0 36 19 11
2014 Evaluation 0 16 37 32 8 7 0 43 17 13
2014 Other services to the public 22 29 22 21 4 1 0 25 52 169
2014 None of the above 31 21 27 11 7 1 1 19 54 195

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 23 23 18 10 18 2 5 30 50 219
2017 Health care practitioners 19 25 23 15 14 1 3 31 46 165
2017 Communications or public affairs 26 22 21 15 7 3 7 25 52 62
2017 Access to information and privacy 6 13 22 15 32 0 12 53 22 30
2017 Legal services 24 15 31 24 2 2 2 27 41 45
2017 Administration and operations 19 26 27 13 10 2 2 24 47 481
2017 Human resources 21 37 27 10 3 0 2 13 60 91
2017 Financial management 12 21 25 17 23 0 2 41 34 63
2017 Information management 3 11 29 22 36 0 0 57 14 25
2017 Information technology 25 16 33 11 12 1 1 24 42 99
2017 Evaluation 8 28 28 21 16 0 0 37 36 14
2017 Data sciences 11 27 34 23 5 0 0 28 38 16
2017 Policy 15 24 33 17 6 3 3 24 41 66
2017 Project management 25 28 22 14 5 0 5 21 56 38
2017 Other services to the public 31 23 21 13 7 2 3 21 56 219
2017 None of the above 25 23 26 12 8 2 3 21 51 230
2014 Client contact centre 33 22 27 10 5 1 2 15 57 212
2014 Health care practitioners 35 23 17 12 9 1 2 22 60 116
2014 Communications or public affairs 21 14 61 2 2 1 0 3 36 62
2014 Access to information and privacy 2 6 19 24 47 0 1 72 8 35
2014 Security 33 15 38 7 7 0 0 15 48 13
2014 Legal services 26 28 38 7 1 0 0 9 53 53
2014 Administration and operations 33 26 21 12 6 1 3 18 60 393
2014 Human resources 37 31 16 11 3 1 1 14 69 94
2014 Financial management 35 18 20 13 4 1 9 19 59 72
2014 Procurement 50 36 12 2 0 0 0 2 86 10
2014 Information management 25 16 28 17 14 0 0 31 41 34
2014 Information technology 25 30 26 12 6 1 1 19 55 122
2014 Internal audit 28 26 29 17 0 0 0 17 54 11
2014 Evaluation 0 23 54 7 8 7 0 17 25 13
2014 Other services to the public 42 28 21 5 3 1 1 8 71 169
2014 None of the above 34 27 21 7 6 4 3 13 65 197

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 21 25 25 14 8 5 3 24 49 218
2017 Health care practitioners 11 17 25 23 18 2 3 43 30 165
2017 Communications or public affairs 12 22 28 18 8 7 4 30 38 63
2017 Access to information and privacy 0 6 19 32 27 12 3 70 7 30
2017 Security 10 9 18 18 43 0 0 62 20 10
2017 Legal services 11 25 30 13 9 2 10 25 41 45
2017 Administration and operations 12 19 29 23 12 3 3 37 33 478
2017 Human resources 13 25 28 14 10 7 3 26 42 91
2017 Financial management 2 20 27 33 15 2 2 50 23 63
2017 Information management 0 14 18 30 31 0 6 66 15 25
2017 Information technology 9 11 30 27 19 2 2 48 21 99
2017 Evaluation 16 0 41 21 22 0 0 43 16 14
2017 Data sciences 6 21 39 11 23 0 0 34 27 16
2017 Policy 10 19 36 21 6 0 8 29 32 66
2017 Project management 10 18 45 9 8 3 8 19 31 38
2017 Other services to the public 17 24 29 15 8 3 4 25 44 218
2017 None of the above 13 22 31 19 6 4 5 28 38 232
2014 Client contact centre 15 17 28 23 9 4 4 35 35 212
2014 Health care practitioners 28 20 18 11 13 3 6 27 53 116
2014 Communications or public affairs 15 15 58 9 2 1 1 11 30 62
2014 Access to information and privacy 4 4 14 27 47 2 3 78 8 34
2014 Security 0 7 39 45 9 0 0 54 7 13
2014 Legal services 3 13 43 17 18 0 6 37 17 53
2014 Administration and operations 18 19 26 22 7 2 6 32 40 393
2014 Human resources 10 12 40 27 7 2 2 35 23 95
2014 Financial management 5 19 28 34 11 1 2 46 25 72
2014 Information management 6 7 30 38 6 12 0 50 16 34
2014 Information technology 16 8 19 35 16 0 6 55 25 122
2014 Internal audit 9 10 17 45 19 0 0 63 19 11
2014 Evaluation 0 7 40 30 8 15 0 45 9 13
2014 Other services to the public 21 21 27 19 9 3 1 29 43 169
2014 None of the above 15 23 24 21 10 4 4 33 41 194

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 31 27 7 7 1 2 15 56 219
2017 Health care practitioners 25 31 23 12 7 0 1 20 57 162
2017 Communications or public affairs 20 27 36 8 6 0 2 14 49 63
2017 Access to information and privacy 3 7 34 30 22 4 0 54 10 30
2017 Security 10 9 37 18 16 9 0 38 22 10
2017 Legal services 9 13 39 28 7 0 4 36 23 45
2017 Administration and operations 16 26 36 14 6 2 1 20 43 482
2017 Human resources 11 27 48 11 2 1 0 13 38 90
2017 Financial management 3 16 28 37 15 0 2 52 19 63
2017 Information management 3 7 34 23 27 0 6 53 11 25
2017 Information technology 7 21 53 8 5 4 2 14 30 98
2017 Evaluation 8 22 28 43 0 0 0 43 30 14
2017 Data sciences 6 26 24 31 14 0 0 44 32 15
2017 Policy 18 24 28 16 5 5 5 23 46 66
2017 Project management 15 30 36 15 0 2 3 16 47 39
2017 Other services to the public 32 30 25 6 6 1 0 12 63 219
2017 None of the above 20 27 33 9 6 2 3 15 50 229
2014 Client contact centre 22 30 32 10 5 1 1 15 52 210
2014 Health care practitioners 27 21 31 14 4 2 2 18 50 116
2014 Communications or public affairs 17 63 12 4 3 1 1 7 81 62
2014 Access to information and privacy 2 5 13 28 51 0 1 80 7 34
2014 Security 25 24 44 7 0 0 0 7 49 13
2014 Legal services 9 32 30 28 0 0 1 28 41 53
2014 Administration and operations 20 24 33 15 4 0 4 20 46 393
2014 Human resources 21 45 21 6 3 3 1 10 68 95
2014 Financial management 11 19 38 21 2 1 8 25 33 72
2014 Information management 13 11 47 14 12 3 0 27 24 34
2014 Information technology 16 28 33 11 7 3 2 19 46 121
2014 Internal audit 0 0 55 36 9 0 0 45 0 11
2014 Evaluation 15 15 25 30 8 7 0 41 32 13
2014 Other services to the public 32 18 33 8 2 1 5 10 54 167
2014 None of the above 28 26 24 12 5 2 3 18 57 195
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 70 17 4 6 2 0 1 88 8 219
2017 Health care practitioners 75 14 4 4 2 0 2 90 6 165
2017 Communications or public affairs 75 19 2 3 2 0 0 94 5 63
2017 Access to information and privacy 90 0 7 0 0 0 3 93 0 30
2017 Security 53 20 18 9 0 0 0 72 9 10
2017 Legal services 72 15 2 7 0 0 4 91 7 45
2017 Administration and operations 77 9 5 1 3 1 4 90 4 484
2017 Human resources 73 11 9 4 1 0 2 86 5 91
2017 Financial management 68 15 8 0 5 0 4 87 5 63
2017 Information management 89 7 0 0 0 0 3 100 0 25
2017 Information technology 74 14 6 2 2 0 2 90 4 100
2017 Evaluation 85 7 0 0 0 0 8 100 0 14
2017 Data sciences 82 6 6 0 0 0 5 94 0 16
2017 Policy 84 7 3 3 1 0 1 93 4 67
2017 Project management 69 24 0 5 0 0 2 95 5 39
2017 Other services to the public 83 4 5 3 1 0 4 91 4 220
2017 None of the above 72 13 4 3 3 0 5 90 6 231
2014 Client contact centre 72 16 5 2 2 1 3 91 4 213
2014 Health care practitioners 82 10 4 0 3 0 1 93 3 116
2014 Communications or public affairs 42 47 3 3 3 0 2 90 7 62
2014 Access to information and privacy 91 3 1 2 3 0 0 94 4 35
2014 Security 70 16 7 7 0 0 0 85 7 13
2014 Legal services 78 13 4 0 3 0 1 93 3 53
2014 Administration and operations 70 11 6 3 4 0 6 86 7 393
2014 Human resources 66 21 4 7 2 0 0 87 9 95
2014 Financial management 70 7 2 4 10 2 5 82 15 72
2014 Procurement 62 38 0 0 0 0 0 100 0 10
2014 Information management 73 6 2 12 0 0 6 85 13 34
2014 Information technology 70 14 6 4 2 0 4 87 6 122
2014 Internal audit 91 9 0 0 0 0 0 100 0 11
2014 Evaluation 77 15 0 9 0 0 0 91 9 13
2014 Other services to the public 72 14 4 6 1 0 2 89 7 169
2014 None of the above 75 12 7 3 1 1 2 89 4 197

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 24 29 17 12 9 5 4 59 22 219
2017 Health care practitioners 22 27 17 12 17 5 1 52 30 164
2017 Communications or public affairs 22 34 12 10 10 5 6 63 24 63
2017 Access to information and privacy 49 26 6 7 0 12 0 85 8 30
2017 Security 18 34 9 0 38 0 0 53 38 10
2017 Legal services 25 35 19 2 15 2 2 62 18 45
2017 Administration and operations 24 30 14 13 11 6 2 59 26 485
2017 Human resources 48 27 12 5 3 2 3 79 9 91
2017 Financial management 30 29 19 6 8 5 3 64 15 63
2017 Information management 65 24 7 0 0 3 0 93 0 25
2017 Information technology 29 30 16 14 2 5 4 65 18 100
2017 Evaluation 36 20 7 13 16 8 0 61 32 14
2017 Data sciences 12 40 21 11 0 16 0 62 13 16
2017 Policy 41 26 12 7 3 6 4 76 11 67
2017 Project management 29 31 10 10 5 10 5 71 17 39
2017 Other services to the public 21 27 15 9 20 4 3 52 31 221
2017 None of the above 24 28 19 12 11 5 1 55 25 230
2014 Client contact centre 23 34 17 10 9 3 4 61 20 212
2014 Health care practitioners 24 26 16 9 15 7 2 56 26 116
2014 Communications or public affairs 15 18 46 6 3 2 10 37 10 62
2014 Access to information and privacy 53 20 7 0 0 3 18 91 0 35
2014 Security 15 29 17 15 25 0 0 44 39 13
2014 Legal services 48 21 11 12 6 0 1 70 18 53
2014 Administration and operations 25 29 17 11 9 5 4 59 22 391
2014 Human resources 42 22 11 6 14 4 1 67 21 95
2014 Financial management 30 30 17 12 11 0 1 60 23 72
2014 Procurement 26 62 0 12 0 0 0 88 12 10
2014 Information management 28 21 35 3 6 8 0 52 10 34
2014 Information technology 34 30 14 5 13 3 1 67 19 122
2014 Internal audit 47 26 10 0 0 17 0 88 0 11
2014 Evaluation 39 0 31 0 0 15 16 56 0 13
2014 Other services to the public 23 26 17 10 15 4 5 54 28 169
2014 None of the above 21 30 21 16 7 3 2 54 24 197

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 47 34 7 6 7 0 0 81 12 218
2017 Health care practitioners 34 33 10 12 9 1 1 69 21 165
2017 Communications or public affairs 43 26 10 11 7 2 0 70 19 63
2017 Access to information and privacy 74 16 7 3 0 0 0 90 3 30
2017 Security 18 34 9 18 20 0 0 53 38 10
2017 Legal services 42 36 6 2 13 0 0 79 15 45
2017 Administration and operations 38 30 8 12 12 1 0 68 24 486
2017 Human resources 57 28 8 6 1 0 0 85 7 91
2017 Financial management 41 40 6 0 13 0 0 81 13 63
2017 Information management 74 14 4 7 0 0 0 89 7 25
2017 Information technology 44 36 8 7 4 1 0 80 12 100
2017 Evaluation 21 50 15 14 0 0 0 71 14 14
2017 Data sciences 34 44 11 11 0 0 0 78 11 16
2017 Policy 56 19 6 10 6 3 0 77 17 67
2017 Project management 46 22 10 17 2 2 0 70 20 39
2017 Other services to the public 34 29 12 12 14 0 0 63 26 221
2017 None of the above 36 26 10 18 10 0 0 63 28 231
2014 Client contact centre 37 34 14 10 3 2 0 73 13 213
2014 Health care practitioners 39 31 9 10 11 0 0 70 21 115
2014 Communications or public affairs 17 60 2 7 4 10 0 85 13 62
2014 Access to information and privacy 69 26 0 4 1 0 0 95 5 35
2014 Security 22 46 10 15 7 0 0 68 22 13
2014 Legal services 61 20 4 7 8 0 0 81 15 53
2014 Administration and operations 37 28 11 13 10 1 0 65 24 392
2014 Human resources 54 19 5 5 16 1 0 74 21 95
2014 Financial management 49 30 6 6 9 0 0 79 15 72
2014 Procurement 40 36 0 12 12 0 0 76 24 10
2014 Information management 43 22 8 10 15 3 0 67 25 34
2014 Information technology 44 28 8 12 8 0 0 73 20 122
2014 Internal audit 38 53 9 0 0 0 0 91 0 11
2014 Evaluation 55 38 7 0 0 0 0 93 0 13
2014 Other services to the public 38 30 9 9 12 2 0 69 21 169
2014 None of the above 27 36 15 16 7 0 1 63 22 197

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Client contact centre 26 40 13 13 6 1 0 67 20 218
2017 Health care practitioners 27 40 9 15 7 1 1 68 22 165
2017 Communications or public affairs 38 24 19 13 5 2 0 63 18 63
2017 Access to information and privacy 59 19 12 6 0 3 0 81 6 30
2017 Security 9 53 18 0 20 0 0 62 20 10
2017 Legal services 23 28 21 16 11 0 2 52 27 45
2017 Administration and operations 27 33 13 16 9 1 0 61 26 484
2017 Human resources 42 32 9 13 2 0 1 75 15 91
2017 Financial management 32 39 9 13 6 0 0 71 20 63
2017 Information management 45 28 18 4 0 6 0 77 4 25
2017 Information technology 34 42 11 7 3 3 0 78 10 100
2017 Evaluation 15 35 21 29 0 0 0 50 29 14
2017 Data sciences 45 21 11 17 5 0 0 66 23 16
2017 Policy 36 28 11 16 6 4 0 67 22 67
2017 Project management 41 27 7 17 5 0 2 70 22 39
2017 Other services to the public 20 37 14 16 12 1