2017 Public Service Employee Survey Results for Veterans Affairs Canada by Question 100. Do you work full-time or part-time?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 34 48 4 11 3 0 0 82 14 1874
2017 Part-time 36 50 4 8 2 0 0 86 10 88
2014 Full-time 34 43 5 12 6 0 0 76 19 1561
2014 Part-time 45 39 3 11 2 0 0 84 14 88
2011 Full-time 36 45 4 11 4 0 0 81 14 2665
2011 Part-time 57 35 2 5 1 0 0 92 6 374
2008 Full-time 41 45 4 8 2 0 0 86 11 3031
2008 Part-time 49 43 3 4 1 0 0 92 5 358

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 76 18 2 2 1 0 1 95 3 1865
2017 Part-time 79 19 1 0 0 1 0 99 0 88
2014 Full-time 75 19 2 3 1 0 0 94 3 1562
2014 Part-time 81 14 3 1 0 0 1 96 1 88
2011 Full-time 73 18 3 2 1 1 2 94 3 2662
2011 Part-time 71 19 2 1 1 1 6 96 2 370
2008 Full-time 76 17 2 2 1 0 1 95 3 3025
2008 Part-time 71 20 2 1 1 0 6 96 2 360

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 72 17 4 4 2 0 1 90 6 1872
2017 Part-time 74 17 3 4 2 0 0 91 6 88
2014 Full-time 66 19 5 6 2 0 1 86 8 1559
2014 Part-time 74 19 5 2 0 0 1 93 2 88
2011 Full-time 66 18 4 6 3 0 3 87 9 2659
2011 Part-time 63 15 2 3 1 1 17 94 4 369
2008 Full-time 71 15 3 6 2 0 3 89 8 3023
2008 Part-time 66 15 3 2 0 0 13 94 3 359

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 34 5 12 8 0 0 75 20 1872
2017 Part-time 46 34 6 9 5 0 0 80 14 87
2014 Full-time 43 31 6 12 7 1 0 75 20 1560
2014 Part-time 43 39 4 13 0 0 0 83 13 87
2011 Full-time 41 37 7 9 5 0 1 79 14 2655
2011 Part-time 49 36 8 3 2 0 1 86 6 369

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 42 11 18 9 0 0 62 27 1868
2017 Part-time 28 34 7 22 9 0 0 62 31 88
2014 Full-time 18 36 12 20 13 0 0 55 34 1562
2014 Part-time 27 38 13 12 10 0 1 65 23 88
2011 Full-time 23 39 14 15 8 0 1 62 23 2666
2011 Part-time 43 36 9 8 3 0 1 79 11 373
2008 Full-time 24 44 12 14 6 0 1 68 20 3026
2008 Part-time 43 38 9 8 2 0 0 81 10 356

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 40 40 8 8 4 0 0 80 12 1871
2017 Part-time 38 35 18 4 3 0 2 74 7 88
2014 Full-time 39 37 11 9 5 0 0 76 13 1562
2014 Part-time 43 33 17 5 2 0 0 76 7 88
2011 Full-time 42 36 10 7 4 0 0 78 12 2658
2011 Part-time 52 30 10 5 2 0 0 82 7 370
2008 Full-time 41 39 10 6 4 0 0 80 10 3030
2008 Part-time 41 39 13 4 2 0 1 80 6 357

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 47 36 6 7 3 0 0 83 11 1871
2017 Part-time 49 34 8 5 3 0 2 84 8 88
2014 Full-time 46 35 7 7 5 0 0 82 12 1560
2014 Part-time 49 30 15 4 3 0 0 79 6 88
2011 Full-time 46 37 7 6 4 0 0 83 10 2664
2011 Part-time 55 28 8 6 2 0 0 83 9 373
2008 Full-time 46 39 6 5 3 0 0 85 9 3032
2008 Part-time 48 34 9 4 4 0 0 82 8 359

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 35 8 10 3 0 0 79 13 1869
2017 Part-time 56 27 6 7 4 0 0 83 11 88
2014 Full-time 41 37 7 9 5 0 0 79 14 1561
2014 Part-time 48 29 10 10 2 0 0 77 12 88

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 32 8 10 8 0 0 75 17 1873
2017 Part-time 52 31 4 5 5 0 4 86 10 88
2014 Full-time 36 30 11 13 9 1 0 67 22 1561
2014 Part-time 48 29 12 3 7 0 1 77 11 88
2011 Full-time 37 35 10 9 7 1 1 73 17 2661
2011 Part-time 43 28 16 4 3 1 3 75 8 373

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 20 12 12 15 1 10 56 30 1873
2017 Part-time 36 17 8 6 15 2 16 65 26 88
2014 Full-time 33 24 9 9 15 1 9 63 27 1562
2014 Part-time 23 20 23 4 8 1 21 55 15 88
2011 Full-time 33 23 9 12 14 1 8 62 28 2660
2011 Part-time 54 21 7 3 4 3 8 84 8 371
2008 Full-time 37 24 8 11 11 1 7 67 24 3028
2008 Part-time 44 30 6 6 4 3 9 83 11 359

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 36 43 9 7 5 0 0 79 12 1873
2017 Part-time 44 37 11 6 3 0 0 81 8 88
2014 Full-time 30 41 11 10 7 0 0 71 17 1562
2014 Part-time 25 50 13 5 6 0 0 76 11 88
2011 Full-time 37 38 11 9 5 0 0 75 14 2655
2011 Part-time 53 30 10 4 2 1 0 83 6 372
2008 Full-time 43 40 8 6 3 0 0 83 9 3008
2008 Part-time 41 42 11 5 1 0 0 83 6 359

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 34 16 13 11 0 0 60 25 1871
2017 Part-time 30 36 16 11 6 2 0 67 17 88
2014 Full-time 21 33 17 15 14 0 0 55 28 1562
2014 Part-time 17 50 15 11 7 0 0 67 17 88
2011 Full-time 20 36 17 15 11 0 0 56 26 2664
2011 Part-time 28 34 21 9 6 1 1 64 15 374

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 40 13 11 6 0 0 70 17 1871
2017 Part-time 34 42 8 13 3 0 0 76 15 88

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 41 9 4 3 0 0 83 8 1871
2017 Part-time 50 39 5 6 1 0 0 89 7 88
2014 Full-time 36 37 14 8 6 1 0 73 14 1562
2014 Part-time 46 35 11 4 3 1 0 82 8 87
2011 Full-time 34 43 12 6 4 1 0 78 10 2664
2011 Part-time 45 34 14 3 2 2 1 81 5 371
2008 Full-time 49 37 7 4 2 0 0 86 6 3023
2008 Part-time 42 45 10 1 1 1 0 88 2 359

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 37 13 12 10 0 0 65 22 1873
2017 Part-time 41 30 7 16 6 0 0 71 22 87

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 56 33 7 3 1 0 0 89 4 1871
2017 Part-time 53 36 10 0 1 0 0 89 1 88
2014 Full-time 61 26 7 4 2 0 0 87 6 1562
2014 Part-time 52 30 12 5 1 0 0 82 6 88
2011 Full-time 61 29 6 3 1 0 0 90 4 2655
2011 Part-time 65 26 7 1 0 0 0 92 2 374

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 37 12 14 10 0 0 63 24 1871
2017 Part-time 29 29 11 17 13 0 0 58 30 87
2014 Full-time 21 37 11 14 16 0 1 58 31 1560
2014 Part-time 19 45 12 14 9 0 0 64 23 88
2011 Full-time 26 39 13 13 9 0 0 65 22 2656
2011 Part-time 27 31 23 11 4 1 4 60 16 369

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 34 15 12 10 0 0 64 22 1871
2017 Part-time 30 38 12 12 6 0 1 69 19 88
2014 Full-time 25 31 16 13 14 0 0 57 27 1563
2014 Part-time 27 47 14 5 6 0 0 75 11 88

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 37 13 11 9 0 0 67 20 1872
2017 Part-time 42 33 10 14 2 0 0 74 16 88
2014 Full-time 26 32 15 15 11 0 0 59 26 1560
2014 Part-time 42 35 11 4 7 0 1 77 12 88
2011 Full-time 32 39 12 11 6 0 0 71 17 2655
2011 Part-time 38 43 12 5 1 0 1 82 6 373

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 39 10 6 4 0 0 80 10 1872
2017 Part-time 41 40 13 5 0 1 0 82 5 88
2014 Full-time 41 36 10 9 4 0 0 76 14 1559
2014 Part-time 47 34 13 2 4 0 0 81 6 86
2011 Full-time 41 40 8 7 4 0 0 81 10 2666
2011 Part-time 59 30 7 3 2 0 0 89 4 374
2008 Full-time 48 38 7 5 2 0 0 87 7 3033
2008 Part-time 52 37 8 3 0 0 0 89 3 360

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 27 30 18 13 11 0 1 58 24 1870
2017 Part-time 42 29 9 12 8 0 1 71 20 88
2014 Full-time 25 26 22 11 15 0 1 52 26 1563
2014 Part-time 27 45 16 4 8 0 1 72 12 87
2011 Full-time 28 27 22 11 11 0 1 56 22 2657
2011 Part-time 55 34 7 3 1 0 0 89 4 373
2008 Full-time 27 30 22 11 8 0 1 58 20 3031
2008 Part-time 41 39 13 3 3 0 1 81 6 360

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 27 34 14 7 0 2 22 44 1865
2017 Part-time 16 28 30 12 12 0 3 25 45 87
2014 Full-time 20 31 32 12 4 1 1 16 52 1562
2014 Part-time 18 18 29 17 13 4 1 32 38 88
2011 Full-time 20 31 29 11 6 1 2 17 52 2655
2011 Part-time 9 20 27 23 12 2 7 39 31 362
2008 Full-time 12 30 34 15 6 0 2 22 43 3022
2008 Part-time 7 21 35 20 11 1 5 33 30 345

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 21 31 19 12 2 3 32 35 1862
2017 Part-time 8 23 28 18 21 1 1 40 32 86
2014 Full-time 23 26 29 13 6 2 2 20 51 1556
2014 Part-time 14 22 31 21 9 1 1 31 37 87
2011 Full-time 18 23 28 16 9 3 3 27 43 2651
2011 Part-time 9 11 23 23 20 7 7 50 23 360
2008 Full-time 9 18 31 24 12 2 3 38 29 3011
2008 Part-time 5 16 24 21 18 6 9 47 25 345

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 23 32 16 9 1 4 26 41 1862
2017 Part-time 14 22 39 9 11 3 3 21 38 86
2014 Full-time 26 23 26 13 7 2 3 21 52 1557
2014 Part-time 16 22 32 11 12 5 1 24 41 88
2011 Full-time 22 25 28 13 7 2 4 21 49 2654
2011 Part-time 13 18 23 17 11 9 9 34 38 359
2008 Full-time 16 25 30 16 8 2 3 25 43 3012
2008 Part-time 10 20 23 17 11 8 11 35 37 345

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 19 31 22 13 1 3 36 32 1854
2017 Part-time 11 11 37 16 17 1 8 36 24 87
2014 Full-time 22 19 31 19 7 1 2 27 41 1549
2014 Part-time 14 8 20 28 22 1 6 55 23 88
2011 Full-time 16 21 32 18 9 1 3 28 38 2644
2011 Part-time 7 10 24 24 20 6 8 52 20 357
2008 Full-time 9 18 34 25 10 1 3 36 29 3009
2008 Part-time 6 10 28 23 17 4 12 47 19 344

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 24 26 14 11 2 3 25 48 1864
2017 Part-time 13 25 23 13 20 2 5 35 41 85
2014 Full-time 34 25 24 9 6 1 2 15 60 1561
2014 Part-time 16 19 23 21 14 0 7 37 38 88
2011 Full-time 30 26 24 11 7 1 2 18 57 2652
2011 Part-time 8 19 24 22 19 2 7 45 29 361
2008 Full-time 17 25 30 16 9 1 3 26 43 3013
2008 Part-time 9 17 27 24 14 1 8 42 29 352

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 20 29 21 11 3 4 34 35 1863
2017 Part-time 14 19 17 15 23 6 6 44 37 85
2014 Full-time 16 18 27 22 11 3 4 35 36 1557
2014 Part-time 17 14 25 24 12 1 7 39 34 88
2011 Full-time 12 19 28 23 12 2 4 37 33 2640
2011 Part-time 13 23 25 14 12 6 8 30 41 359
2008 Full-time 11 22 28 21 12 2 4 35 35 3006
2008 Part-time 9 26 21 19 13 6 6 36 40 350

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 25 33 13 7 2 2 20 45 1861
2017 Part-time 15 35 26 13 8 1 2 21 52 85
2014 Full-time 22 27 30 12 6 1 2 19 50 1555
2014 Part-time 14 26 23 22 6 3 6 30 44 87
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 75 12 5 3 2 0 3 90 5 1871
2017 Part-time 80 10 6 2 1 0 1 91 3 88
2014 Full-time 72 15 5 3 2 0 3 89 6 1563
2014 Part-time 66 16 8 3 4 0 4 85 7 88
2011 Full-time 72 14 5 3 2 1 3 89 6 2660
2011 Part-time 70 19 2 1 3 0 4 93 5 372
2008 Full-time 72 12 5 3 3 0 5 89 6 3029
2008 Part-time 66 19 5 3 2 1 4 90 5 358

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 29 15 11 11 5 2 60 24 1871
2017 Part-time 32 33 11 4 6 9 7 76 11 88
2014 Full-time 26 28 17 11 10 4 4 59 22 1560
2014 Part-time 29 23 25 4 9 7 3 57 15 88

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 30 9 11 9 1 0 71 20 1873
2017 Part-time 42 25 12 13 7 0 1 67 20 88
2014 Full-time 38 31 9 10 9 1 0 71 20 1563
2014 Part-time 41 29 13 10 6 1 0 71 16 86

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 35 12 15 8 1 0 65 23 1871
2017 Part-time 31 29 13 16 5 4 2 64 22 87
2014 Full-time 24 40 13 13 7 2 1 66 20 1562
2014 Part-time 27 34 15 15 4 2 2 64 20 88
2011 Full-time 26 36 13 14 7 2 1 64 22 2666
2011 Part-time 32 39 15 8 4 2 1 72 12 374
2008 Full-time 27 39 12 14 6 2 1 68 20 3034
2008 Part-time 27 35 17 14 4 2 1 64 18 358

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 23 28 16 13 9 11 0 57 25 1871
2017 Part-time 27 19 15 14 6 16 3 57 25 88
2014 Full-time 23 27 18 11 9 9 2 57 23 1561
2014 Part-time 32 22 14 12 8 9 4 61 23 88
2011 Full-time 26 28 17 13 9 6 1 58 24 2653
2011 Part-time 29 27 14 10 9 8 2 63 21 374
2008 Full-time 29 29 14 12 8 7 1 63 22 3028
2008 Part-time 27 25 18 13 6 11 1 58 21 358

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 9 18 17 21 16 18 2 34 45 1869
2017 Part-time 17 14 17 21 11 19 2 39 40 88
2014 Full-time 11 20 17 18 17 15 1 37 42 1563
2014 Part-time 13 16 15 20 14 15 7 37 44 88

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 43 36 8 8 4 0 0 79 13 1868
2017 Part-time 51 26 14 6 2 0 1 78 8 88
2014 Full-time 39 39 8 11 3 0 0 78 14 1561
2014 Part-time 46 23 17 6 6 0 2 71 12 88
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 33 11 10 8 0 0 71 18 1874
2017 Part-time 46 35 5 5 8 0 1 82 13 87
2014 Full-time 42 31 10 9 7 1 0 74 16 1563
2014 Part-time 45 26 11 8 5 4 1 75 13 88
2011 Full-time 34 36 13 10 7 0 0 70 17 2665
2011 Part-time 35 35 17 7 4 0 1 71 11 374
2008 Full-time 34 35 12 11 7 1 0 69 18 3032
2008 Part-time 35 40 12 8 5 0 1 75 13 359

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 46 28 11 8 5 2 1 76 13 1873
2017 Part-time 54 24 8 6 5 2 1 81 11 88
2014 Full-time 49 26 10 6 6 2 1 77 13 1561
2014 Part-time 54 24 10 2 6 0 5 82 8 88
2011 Full-time 41 32 12 8 5 2 0 74 13 2661
2011 Part-time 40 33 15 4 3 4 0 77 7 373
2008 Full-time 41 31 11 8 5 2 0 75 14 3033
2008 Part-time 40 35 14 5 3 2 0 77 8 359

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 32 9 10 7 0 0 74 17 1870
2017 Part-time 52 28 9 4 6 2 0 81 10 88
2014 Full-time 45 28 10 9 7 0 0 74 16 1563
2014 Part-time 55 18 18 3 6 0 1 73 9 88
2011 Full-time 36 37 9 9 7 0 0 74 17 2660
2011 Part-time 41 38 14 4 2 1 0 79 7 370
2008 Full-time 40 34 9 10 6 1 0 74 16 3033
2008 Part-time 40 38 12 5 4 0 1 79 9 357

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 83 8 4 1 2 0 2 94 3 1872
2017 Part-time 86 6 4 2 0 0 2 94 2 88
2014 Full-time 81 9 4 2 2 0 3 92 4 1560
2014 Part-time 87 3 4 0 4 1 1 92 4 88
2011 Full-time 79 11 3 2 2 0 3 93 3 2654
2011 Part-time 79 16 1 2 1 0 1 96 3 372
2008 Full-time 81 7 3 2 2 0 4 93 4 3031
2008 Part-time 81 12 3 1 1 1 2 95 2 358

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 54 24 6 6 5 3 3 82 11 1867
2017 Part-time 71 17 5 1 2 0 3 91 3 88
2014 Full-time 57 19 7 5 6 2 4 80 12 1563
2014 Part-time 67 19 3 2 4 1 4 90 7 88
2011 Full-time 49 26 8 6 5 2 4 80 12 2658
2011 Part-time 37 24 11 7 5 2 13 72 15 370

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 55 23 8 7 6 0 0 79 13 1868
2017 Part-time 62 23 4 5 5 0 1 86 10 88

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 57 22 10 4 5 1 0 80 10 1870
2017 Part-time 65 20 7 7 1 1 0 85 8 88

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 51 25 9 8 7 0 0 76 15 1864
2017 Part-time 56 23 10 6 4 0 0 79 10 88
2014 Full-time 52 23 10 7 7 0 0 75 14 1560
2014 Part-time 70 18 4 1 6 0 1 88 7 88
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 34 15 12 5 5 5 65 19 342
2014 Full-time 31 31 14 9 8 1 5 66 19 305

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 32 15 9 6 8 0 67 17 1871
2017 Part-time 41 20 19 4 6 8 2 68 11 88
2014 Full-time 18 26 21 13 14 8 0 48 29 1563
2014 Part-time 34 21 14 12 10 4 4 61 24 88
2011 Full-time 18 30 23 12 10 7 0 51 24 2660
2011 Part-time 24 36 19 8 4 7 2 66 13 370

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 32 17 15 9 2 0 58 25 1870
2017 Part-time 35 24 11 17 9 3 1 61 27 88
2014 Full-time 13 22 20 20 20 3 0 37 42 1562
2014 Part-time 31 23 10 15 15 2 4 57 32 88
2011 Full-time 14 28 21 19 15 2 0 44 34 2650
2011 Part-time 31 29 19 8 8 4 1 63 17 372
2008 Full-time 24 35 17 13 9 3 0 60 23 3024
2008 Part-time 25 36 17 7 4 9 1 68 12 357

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 27 19 20 12 5 0 46 34 1868
2017 Part-time 20 22 14 19 14 10 1 47 37 88
2014 Full-time 10 19 20 23 24 5 0 30 49 1561
2014 Part-time 24 17 16 16 17 6 4 45 36 88
2011 Full-time 8 27 22 22 15 6 0 37 39 2653
2011 Part-time 21 29 22 8 6 13 1 58 16 371
2008 Full-time 12 34 19 19 10 6 0 49 31 3031
2008 Part-time 19 31 22 8 5 12 2 59 15 356

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 21 29 18 14 13 5 0 53 28 1869
2017 Part-time 30 23 18 12 10 5 1 57 24 88
2014 Full-time 13 20 19 16 25 6 0 35 45 1562
2014 Part-time 24 14 22 14 15 7 4 43 32 88
2011 Full-time 13 28 20 18 15 7 0 44 35 2657
2011 Part-time 26 32 18 9 6 10 1 64 16 371
2008 Full-time 20 34 17 13 9 8 0 58 24 3029
2008 Part-time 21 34 17 10 4 13 0 64 16 358

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 30 16 21 14 3 0 48 36 1866
2017 Part-time 26 31 9 14 14 6 1 61 29 88
2014 Full-time 10 21 16 24 26 3 0 32 51 1559
2014 Part-time 19 24 14 11 22 6 4 47 37 88
2011 Full-time 10 29 17 23 17 3 0 40 42 2652
2011 Part-time 25 40 13 11 5 5 1 69 17 372
2008 Full-time 16 39 14 20 9 3 0 57 29 3030
2008 Part-time 24 38 14 13 4 6 0 67 18 358
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 42 14 9 4 1 0 72 13 1873
2017 Part-time 34 40 15 7 4 0 0 74 11 88
2014 Full-time 16 31 20 18 12 3 0 48 31 1562
2014 Part-time 23 30 22 12 7 1 4 56 20 88
2011 Full-time 22 42 17 11 6 1 0 65 18 2655
2011 Part-time 32 38 17 7 2 3 1 74 9 373

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 40 9 4 2 1 0 85 6 1873
2017 Part-time 57 27 10 4 1 0 1 85 5 88
2014 Full-time 43 38 11 4 1 2 0 83 6 1561
2014 Part-time 44 22 16 5 5 4 4 72 10 88
2011 Full-time 35 41 13 5 2 3 0 79 8 2658
2011 Part-time 33 36 16 3 1 7 3 77 5 371

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 35 35 11 10 6 2 1 72 16 1868
2017 Part-time 46 29 15 5 5 1 0 76 9 88
2014 Full-time 35 36 14 6 5 2 1 73 12 1561
2014 Part-time 37 23 14 9 10 2 5 64 21 88
2011 Full-time 34 36 12 9 5 3 1 73 14 2651
2011 Part-time 36 35 8 11 3 6 1 76 15 371
2008 Full-time 34 36 12 9 4 4 1 74 14 3027
2008 Part-time 33 34 13 9 4 7 1 72 14 359

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 29 22 14 10 4 1 52 25 1868
2017 Part-time 28 23 23 13 7 3 3 54 21 88
2014 Full-time 20 29 22 14 9 6 1 52 24 1562
2014 Part-time 20 14 27 21 11 5 2 36 35 88
2011 Full-time 16 35 23 12 7 6 1 55 21 2653
2011 Part-time 14 28 22 13 7 13 3 50 24 368

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 23 17 18 14 9 2 46 35 1871
2017 Part-time 21 31 18 8 8 8 6 60 18 88
2014 Full-time 16 24 16 17 14 9 4 46 36 1561
2014 Part-time 15 18 21 22 8 9 7 40 35 87
2011 Full-time 15 25 20 18 13 8 2 44 34 2663
2011 Part-time 20 26 20 11 7 13 4 54 21 368

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 69 15 7 3 2 0 4 88 5 1872
2017 Part-time 77 10 6 3 1 2 2 90 4 88
2014 Full-time 62 19 8 3 2 2 4 86 6 1563
2014 Part-time 58 10 6 4 0 1 21 87 6 88

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 71 16 6 2 1 2 2 90 4 1871
2017 Part-time 71 15 5 4 0 3 2 91 4 88
2014 Full-time 66 19 6 3 1 2 2 89 4 1561
2014 Part-time 70 9 7 1 0 6 7 91 1 88
2011 Full-time 67 19 6 3 2 1 3 89 5 2656
2011 Part-time 68 21 3 2 2 1 4 93 4 372
2008 Full-time 70 17 5 3 2 2 2 90 5 3029
2008 Part-time 74 17 3 2 2 1 2 94 4 359

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 30 17 18 13 4 0 50 32 1872
2017 Part-time 32 29 12 16 6 4 1 64 23 88
2014 Full-time 14 24 19 20 18 4 1 40 40 1561
2014 Part-time 12 16 26 17 11 8 10 35 34 88
2011 Full-time 16 31 18 17 15 2 1 49 33 2660
2011 Part-time 33 28 19 8 4 5 3 66 13 372
2008 Full-time 21 36 16 15 9 2 0 59 25 3031
2008 Part-time 23 37 21 9 5 3 2 63 15 358

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 17 25 15 17 20 3 2 44 40 1869
2017 Part-time 28 17 15 12 11 7 9 54 28 87
2014 Full-time 11 20 17 19 25 4 3 34 48 1562
2014 Part-time 6 20 24 18 11 11 11 32 37 88
2011 Full-time 10 24 17 19 24 2 4 36 46 2666
2011 Part-time 18 19 18 13 11 7 13 47 30 372
2008 Full-time 17 30 15 18 16 2 3 49 36 3032
2008 Part-time 14 27 18 17 10 5 10 48 31 358

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 33 20 15 9 4 0 54 25 1872
2017 Part-time 21 38 16 12 7 7 0 63 20 88

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 37 35 15 5 4 4 1 75 9 1866
2017 Part-time 43 30 17 2 1 7 1 78 3 88
2014 Full-time 36 34 18 4 2 6 0 75 6 1560
2014 Part-time 31 37 17 5 2 4 5 74 7 88

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 38 38 12 7 3 2 0 77 10 1871
2017 Part-time 49 31 12 3 2 3 0 83 5 88
2014 Full-time 36 38 13 7 3 2 0 76 11 1563
2014 Part-time 42 33 15 4 5 1 0 76 9 88
2011 Full-time 26 41 18 7 5 3 0 69 12 2651
2011 Part-time 36 37 17 6 1 2 1 75 7 372

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 36 9 7 4 0 0 80 11 1868
2017 Part-time 57 28 4 9 2 0 0 85 11 88
2014 Full-time 36 39 11 8 6 0 0 75 14 1560
2014 Part-time 54 29 5 9 4 0 0 82 13 88
2011 Full-time 32 40 14 8 5 0 0 73 13 2643
2011 Part-time 48 37 6 5 2 1 0 86 7 370
2008 Full-time 38 41 10 7 3 0 0 79 10 3029
2008 Part-time 37 44 12 5 0 2 0 83 5 357

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 32 16 11 9 0 0 64 20 1870
2017 Part-time 40 26 22 7 4 1 0 66 11 88
2014 Full-time 20 30 19 15 15 0 0 50 30 1563
2014 Part-time 41 22 16 13 8 1 0 63 21 88
2011 Full-time 24 34 19 13 9 1 0 59 22 2653
2011 Part-time 44 35 13 4 3 1 0 79 7 371

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 35 16 12 7 0 0 66 18 1873
2017 Part-time 36 34 16 11 3 0 0 69 14 88
2014 Full-time 20 30 19 16 14 0 0 50 30 1563
2014 Part-time 40 27 13 11 9 0 0 67 20 88
2011 Full-time 23 38 17 14 8 0 0 61 22 2650
2011 Part-time 41 38 14 5 2 1 0 79 7 369
2008 Full-time 37 39 11 9 4 1 0 76 12 3031
2008 Part-time 35 45 14 4 1 1 0 81 5 361

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 31 24 18 14 10 4 0 57 25 1871
2017 Part-time 25 31 19 8 6 8 2 63 16 88
2014 Full-time 24 23 20 14 13 6 1 50 29 1563
2014 Part-time 40 15 18 15 8 2 3 58 24 88
2011 Full-time 28 25 16 14 11 5 1 56 27 2651
2011 Part-time 42 24 15 7 4 7 1 72 12 369
2008 Full-time 34 28 16 11 7 4 0 66 18 3028
2008 Part-time 31 31 17 7 3 8 2 69 11 361
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Full-time 24 39 37 1874
2017 Part-time 42 28 30 88
2014 Full-time 25 38 37 1561
2014 Part-time 26 33 40 88
2011 Full-time 23 45 32 2659
2011 Part-time 15 63 23 372

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Full-time 17 29 27 6 15 6 437
2017 Part-time 37 6 4 5 49 0 35
2014 Full-time 21 23 22 15 9999 19 375
2014 Part-time 35 7 22 15 9999 22 25
2011 Full-time 29 21 34 8 9999 8 613
2011 Part-time 30 11 18 14 9999 26 56
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 19 81 1871
2017 Part-time 11 89 87
2014 Full-time 18 82 1558
2014 Part-time 13 87 88

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 60 350
2017 Part-time 60 10
2014 Full-time 53 292
2014 Part-time 86 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 56 350
2017 Part-time 73 10
2014 Full-time 58 292
2014 Part-time 51 11

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 350
2017 Part-time 0 10
2014 Full-time 7 292
2014 Part-time 0 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 350
2014 Part-time 0 11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 350
2017 Part-time 0 10
2014 Full-time 4 292
2014 Part-time 0 11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 15 350
2014 Full-time 10 292
2014 Part-time 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 2 350
2017 Part-time 0 10
2014 Full-time 6 292
2014 Part-time 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Full-time 42 350
2017 Part-time 49 10
2014 Full-time 37 291

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Full-time 40 350
2014 Full-time 42 291

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Full-time 43 350
2014 Full-time 50 291

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Full-time 38 350
2014 Full-time 36 291
2014 Part-time 49 11

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Full-time 31 350
2014 Full-time 33 291

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Full-time 55 350
2014 Full-time 60 291

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Full-time 37 350
2014 Full-time 31 291

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Part-time 0 10
2014 Part-time 0 11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 350
2014 Full-time 4 291

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 350
2014 Full-time 11 291
2014 Part-time 0 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Full-time 48 350
2014 Full-time 41 291

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 350
2014 Full-time 31 291

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 350
2017 Part-time 0 10
2014 Full-time 13 291

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 51 349
2014 Full-time 54 291
2014 Part-time 65 11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 349
2014 Full-time 26 291

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 349
2014 Full-time 10 291

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 26 349
2014 Full-time 26 291

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 349
2014 Full-time 10 291
2014 Part-time 0 11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 349
2014 Full-time 7 291
2014 Part-time 0 11

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 11 349
2014 Full-time 15 291

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 349
2014 Full-time 12 291

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 349
2014 Full-time 27 291

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 319
2014 Full-time 11 267

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 319
2014 Full-time 13 267

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 319
2014 Full-time 9 267

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 319
2014 Full-time 6 267

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 319
2014 Full-time 8 267

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 8 319
2014 Full-time 15 267
2014 Part-time 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 319
2014 Full-time 7 267
2014 Part-time 0 11

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 319
2014 Full-time 7 267

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 319
2014 Full-time 11 267

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 24 319
2014 Full-time 20 267

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 319
2014 Full-time 6 267

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 45 319
2014 Full-time 40 267

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 60 319
2014 Full-time 61 267

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 319
2014 Full-time 13 267

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 92 8 348
2017 Part-time 100 0 10

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 15 21 8 9 26 8 44 24 1872
2017 Part-time 18 18 14 2 4 29 16 63 11 88
2014 Full-time 12 16 24 8 8 28 5 42 23 1561
2014 Part-time 16 24 18 1 5 25 11 63 9 88

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 26 28 20 7 7 11 1 62 15 1870
2017 Part-time 36 26 15 4 3 14 2 74 8 88
2014 Full-time 21 27 21 9 6 15 1 57 18 1559
2014 Part-time 29 31 17 3 6 9 4 70 10 88
2011 Full-time 29 36 17 8 4 6 0 69 13 2640
2011 Part-time 38 34 15 3 3 7 1 78 6 371
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 29 48 8 6 3 1 5 82 10 1873
2017 Part-time 20 38 6 9 6 5 16 73 19 88
2014 Full-time 29 50 10 3 1 2 5 86 4 1562
2014 Part-time 12 34 17 1 7 8 21 64 12 88
2011 Full-time 30 53 8 5 1 1 3 86 6 2655
2011 Part-time 13 39 20 12 6 4 6 58 20 369
2008 Full-time 29 48 9 7 2 1 3 81 9 3032
2008 Part-time 12 36 19 15 6 6 8 55 24 358

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 13 26 20 10 6 20 6 53 20 1863
2017 Part-time 8 18 18 7 2 28 18 49 17 88
2014 Full-time 12 27 23 9 6 15 8 50 20 1563
2014 Part-time 5 15 30 5 3 15 27 34 14 88
2011 Full-time 14 32 21 10 5 13 3 56 18 2649
2011 Part-time 12 24 25 6 4 20 9 50 14 371

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 42 29 11 4 2 9 4 82 6 1872
2017 Part-time 29 29 9 1 1 13 18 84 3 87
2014 Full-time 38 31 10 3 2 9 5 82 7 1562
2014 Part-time 25 25 14 0 1 13 22 76 2 88
2011 Full-time 40 35 11 4 2 5 3 82 6 2655
2011 Part-time 26 33 17 4 1 13 6 74 6 372
2008 Full-time 39 37 10 3 1 7 3 84 5 3024
2008 Part-time 25 37 17 2 1 12 6 76 4 358

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 32 31 14 5 2 12 4 75 8 1872
2017 Part-time 24 30 12 1 0 17 16 80 2 87
2014 Full-time 26 29 18 6 5 11 5 65 13 1562
2014 Part-time 18 16 17 11 1 17 21 55 18 87
2011 Full-time 29 35 15 5 3 9 3 74 9 2643
2011 Part-time 25 32 17 4 1 14 6 72 6 370
2008 Full-time 35 36 13 6 2 5 3 77 9 3028
2008 Part-time 30 36 15 4 1 8 6 76 6 359
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 7 93 1866
2014 Full-time 7 93 1558
2014 Part-time 10 90 88

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 130
2014 Full-time 34 98

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Full-time 83 130
2014 Full-time 80 98

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 130
2014 Full-time 0 98

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 130

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Full-time 4 130
2014 Full-time 6 98

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 130

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 130
2014 Full-time 7 98

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 130
2014 Full-time 8 98

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 130
2014 Full-time 6 98

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 130

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Full-time 26 130
2014 Full-time 21 98

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Full-time 31 130
2014 Full-time 24 98

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 130

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 130
2014 Full-time 5 98

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Full-time 16 130
2014 Full-time 29 98

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Full-time 32 130
2014 Full-time 20 98

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Full-time 0 130
2014 Full-time 0 98

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 130
2014 Full-time 37 98

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Full-time 28 131
2014 Full-time 20 98

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Full-time 18 131
2014 Full-time 10 98

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Full-time 9 131

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 131
2014 Full-time 30 98

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 131
2014 Full-time 6 98

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 131
2014 Full-time 7 98

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 10 131
2014 Full-time 14 98

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Full-time 47 131
2014 Full-time 52 98

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Full-time 7 117

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 6 117
2014 Full-time 11 91

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 117
2014 Full-time 4 91

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 117
2014 Full-time 8 91

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Full-time 13 117
2014 Full-time 16 91

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Full-time 30 117
2014 Full-time 22 91

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Full-time 12 117
2014 Full-time 5 91

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Full-time 57 117
2014 Full-time 52 91

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Full-time 63 117
2014 Full-time 60 91

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 14 117
2014 Full-time 12 91

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 87 13 131

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 16 16 23 3 3 32 7 52 10 1873
2017 Part-time 17 15 19 2 1 39 8 59 5 88
2014 Full-time 15 15 25 3 3 33 5 49 10 1561
2014 Part-time 15 10 24 0 1 30 20 51 1 88

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 30 29 17 4 3 14 2 71 8 1872
2017 Part-time 34 28 19 2 1 15 1 73 3 88
2014 Full-time 24 26 24 3 3 17 2 62 8 1559
2014 Part-time 30 31 26 2 1 4 6 68 3 85
2011 Full-time 34 39 14 4 2 7 0 78 6 2651
2011 Part-time 41 35 11 4 1 9 1 84 4 372
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 18 21 20 17 23 0 1 40 40 1868
2017 Part-time 14 24 21 19 20 0 2 38 40 88

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 15 23 26 17 19 0 1 38 36 1866
2017 Part-time 25 28 26 8 12 0 1 54 20 88

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 26 23 14 11 0 3 50 26 1861
2017 Part-time 27 27 25 9 8 0 5 57 17 87

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 14 23 22 18 21 0 1 38 40 1868
2017 Part-time 23 23 17 21 15 0 1 46 36 88

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 48 22 11 4 3 0 10 79 9 1863
2017 Part-time 59 18 5 2 2 0 15 90 5 88

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 28 29 21 11 9 0 0 58 20 1862
2017 Part-time 27 34 21 11 4 0 2 63 16 87

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 25 33 22 11 7 0 1 60 18 1865
2017 Part-time 32 32 20 8 3 2 3 67 12 87

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 19 29 25 15 11 1 1 48 26 1861
2017 Part-time 25 28 28 8 9 1 1 54 17 87

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 31 23 13 9 0 1 55 22 1862
2017 Part-time 27 30 27 8 6 2 1 58 14 87

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 22 29 22 15 11 0 1 51 26 1857
2017 Part-time 26 29 23 8 12 1 1 56 21 87

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 52 23 13 6 5 0 1 75 11 1870
2017 Part-time 52 21 17 6 4 0 0 74 10 88

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 71 13 6 3 3 1 3 87 6 1870
2017 Part-time 82 6 4 4 1 0 3 91 5 88

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 54 29 9 3 3 0 2 85 6 1869
2017 Part-time 73 21 4 1 0 0 2 95 1 86

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 61 20 8 5 5 0 1 82 10 1859
2017 Part-time 69 17 6 4 2 0 2 87 7 87

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 53 10 4 2 1 0 30 90 4 1869
2017 Part-time 63 6 3 0 0 0 28 96 0 86

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 62 19 8 3 2 0 5 86 6 1858
2017 Part-time 64 16 9 3 1 0 6 86 4 88

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 63 17 7 4 5 1 3 84 9 1872
2017 Part-time 56 13 16 7 4 0 4 72 12 88

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 52 30 11 4 2 0 2 83 6 1870
2017 Part-time 52 21 19 5 1 0 3 75 6 87

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 11 28 37 15 8 0 0 39 23 1870
2017 Part-time 13 42 33 6 7 0 0 55 13 87

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 12 26 37 17 8 0 0 25 38 1863
2017 Part-time 11 14 35 26 12 0 2 39 26 88

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 44 39 9 5 3 1 0 83 8 1871
2017 Part-time 39 41 10 6 3 0 1 81 9 88

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 20 39 14 15 12 1 0 60 27 1869
2017 Part-time 25 43 9 8 12 3 0 70 21 88
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 25 75 1870
2017 Part-time 21 79 87
2014 Full-time 19 81 1559
2014 Part-time 14 86 88

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Full-time 79 21 459
2017 Part-time 91 9 21
2014 Full-time 78 22 304
2014 Part-time 91 9 18

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 41 39 5 12 3 0 1 81 15 361
2017 Part-time 38 31 5 15 10 0 0 69 26 19
2014 Full-time 50 29 5 11 4 0 0 79 15 242
2014 Part-time 61 19 15 0 5 0 0 80 5 16
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 24 22 20 13 17 2 0 25 75 1871
2017 Part-time 16 25 24 10 23 2 0 17 83 88

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 25 1359
2017 Part-time 40 72

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 38 1359
2017 Part-time 39 72

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 18 1359
2017 Part-time 34 72

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Full-time 46 1359
2017 Part-time 30 72

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Full-time 5 1359
2017 Part-time 2 72

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Full-time 41 1359
2017 Part-time 42 72

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Full-time 4 42 21 12 5 15 1349
2017 Part-time 7 45 18 13 3 13 71

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 10 21 13 18 29 2 6 35 51 1366
2017 Part-time 10 32 5 19 26 1 7 45 49 72

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Full-time 4 8 10 18 53 2 6 13 76 1365
2017 Part-time 5 13 8 19 45 2 7 20 71 72
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