2017 Public Service Employee Survey Results for Financial Operations

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Veterans Affairs Canada 34 48 4 11 3 0 0 82 14 1971
2017 Chief Financial Officer and Corporate Services Branch 43 43 4 8 1 0 0 86 9 354
2017 Finance Division 43 44 6 7 0 0 0 87 7 68
2017 Financial Operations 42 50 4 4 0 0 0 93 4 28

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Veterans Affairs Canada 76 18 2 2 1 0 1 95 3 1961
2017 Chief Financial Officer and Corporate Services Branch 78 14 3 3 0 0 1 93 4 351
2017 Finance Division 74 16 5 4 2 0 0 89 6 68
2017 Financial Operations 82 14 0 0 4 0 0 96 4 28

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Veterans Affairs Canada 72 17 4 4 2 0 1 90 6 1969
2017 Chief Financial Officer and Corporate Services Branch 71 20 3 3 2 0 1 91 5 353
2017 Finance Division 68 19 5 5 4 0 0 86 9 68
2017 Financial Operations 67 22 4 0 7 0 0 89 7 28

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Veterans Affairs Canada 41 34 5 12 8 0 0 75 19 1968
2017 Chief Financial Officer and Corporate Services Branch 53 36 4 5 2 0 0 89 7 354
2017 Finance Division 45 46 3 3 3 0 0 91 6 68
2017 Financial Operations 38 43 7 4 7 0 0 82 11 28

Question 5. I get the training I need to do my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Veterans Affairs Canada 20 42 11 18 9 0 0 62 28 1965
2017 Chief Financial Officer and Corporate Services Branch 24 42 9 15 9 0 0 67 24 353
2017 Finance Division 24 42 7 19 8 0 0 66 27 67
2017 Financial Operations 24 40 4 21 11 0 0 64 32 28

Question 6. My job is a good fit with my interests.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Veterans Affairs Canada 39 40 9 8 4 0 0 80 12 1968
2017 Chief Financial Officer and Corporate Services Branch 37 43 8 8 3 0 0 81 11 354
2017 Finance Division 43 43 3 7 4 0 0 86 11 68
2017 Financial Operations 47 39 0 7 7 0 0 85 15 28

Question 7. My job is a good fit with my skills.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Veterans Affairs Canada 47 36 6 7 3 0 0 83 11 1968
2017 Chief Financial Officer and Corporate Services Branch 40 44 6 6 4 0 0 84 10 354
2017 Finance Division 48 41 3 4 4 0 0 89 9 68
2017 Financial Operations 51 32 4 7 7 0 0 82 14 28

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Veterans Affairs Canada 44 35 7 10 4 0 0 80 13 1966
2017 Chief Financial Officer and Corporate Services Branch 53 35 6 3 2 0 0 88 5 353
2017 Finance Division 48 43 4 3 1 0 0 91 4 68
2017 Financial Operations 57 29 7 4 4 0 0 85 7 28

Question 9. I have support at work to balance my work and personal life.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Veterans Affairs Canada 42 32 8 9 8 0 0 75 17 1970
2017 Chief Financial Officer and Corporate Services Branch 50 30 9 7 4 0 0 80 11 354
2017 Finance Division 52 31 6 7 4 0 0 83 11 68
2017 Financial Operations 61 29 0 3 7 0 0 90 10 28

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Veterans Affairs Canada 30 20 12 12 15 1 10 57 30 1970
2017 Chief Financial Officer and Corporate Services Branch 36 18 12 12 12 1 10 60 27 354
2017 Finance Division 26 24 9 15 14 0 12 57 33 68
2017 Financial Operations 22 25 7 22 18 0 6 50 42 28

Question 11. I get a sense of satisfaction from my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Veterans Affairs Canada 36 43 9 7 5 0 0 79 12 1970
2017 Chief Financial Officer and Corporate Services Branch 31 50 7 8 4 0 0 81 12 354
2017 Finance Division 40 38 6 7 9 0 0 78 16 68
2017 Financial Operations 47 39 0 4 11 0 0 85 15 28

Question 12. I receive meaningful recognition for work well done.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Veterans Affairs Canada 25 35 16 13 11 0 0 60 24 1968
2017 Chief Financial Officer and Corporate Services Branch 28 40 14 10 8 0 0 68 18 351
2017 Finance Division 22 39 15 16 8 0 0 61 24 68
2017 Financial Operations 18 43 22 7 11 0 0 60 18 28

Question 13. I have clear work objectives.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Veterans Affairs Canada 30 40 13 11 6 0 0 70 17 1968
2017 Chief Financial Officer and Corporate Services Branch 31 36 14 13 6 0 0 67 19 353
2017 Finance Division 27 45 9 15 4 0 0 72 20 67
2017 Financial Operations 22 56 7 8 8 0 0 78 15 27

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Veterans Affairs Canada 43 40 9 4 3 0 0 83 8 1968
2017 Chief Financial Officer and Corporate Services Branch 42 42 8 4 4 0 0 85 7 351
2017 Finance Division 44 44 7 2 3 0 0 88 5 68
2017 Financial Operations 50 35 7 0 7 0 0 85 7 28

Question 15. Overall, I feel valued at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Veterans Affairs Canada 28 36 13 12 10 0 0 65 22 1969
2017 Chief Financial Officer and Corporate Services Branch 29 41 12 10 8 0 0 70 18 354
2017 Finance Division 26 39 13 12 10 0 0 65 22 68
2017 Financial Operations 28 32 26 4 11 0 0 60 14 28

Question 16. I am proud of the work that I do.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Veterans Affairs Canada 56 33 7 3 1 0 0 89 4 1968
2017 Chief Financial Officer and Corporate Services Branch 55 31 8 4 2 0 0 86 6 353
2017 Finance Division 61 20 6 9 4 0 0 81 13 68
2017 Financial Operations 72 14 4 4 7 0 0 85 11 28

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Veterans Affairs Canada 26 37 12 14 10 0 0 63 25 1967
2017 Chief Financial Officer and Corporate Services Branch 31 40 12 11 7 0 0 71 18 352
2017 Finance Division 26 44 10 10 10 0 0 70 20 68
2017 Financial Operations 25 43 7 11 15 0 0 68 25 28

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Veterans Affairs Canada 29 34 15 12 10 0 0 64 22 1968
2017 Chief Financial Officer and Corporate Services Branch 35 36 12 10 6 0 0 71 16 352
2017 Finance Division 30 40 11 7 12 0 0 70 19 68
2017 Financial Operations 32 39 11 4 15 0 0 71 18 28

Question 19. I have support at work to provide a high level of service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Veterans Affairs Canada 31 36 13 11 9 0 0 67 20 1969
2017 Chief Financial Officer and Corporate Services Branch 37 37 12 8 5 0 0 74 14 353
2017 Finance Division 26 45 15 7 7 0 0 71 14 68
2017 Financial Operations 25 46 18 0 11 0 0 71 11 28

Question 20. Overall, I like my job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Veterans Affairs Canada 41 39 10 6 4 0 0 80 10 1969
2017 Chief Financial Officer and Corporate Services Branch 42 43 7 5 4 0 0 85 8 353
2017 Finance Division 44 40 6 5 6 0 0 84 11 68
2017 Financial Operations 47 38 0 7 7 0 0 85 15 28

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Veterans Affairs Canada 28 30 17 13 11 0 1 58 24 1967
2017 Chief Financial Officer and Corporate Services Branch 34 36 14 10 6 0 1 70 15 354
2017 Finance Division 34 43 16 5 1 0 0 77 7 68
2017 Financial Operations 33 42 18 7 0 0 0 75 7 28

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Veterans Affairs Canada 16 27 33 14 7 0 2 22 44 1961
2017 Chief Financial Officer and Corporate Services Branch 15 25 33 18 7 0 2 25 40 352
2017 Finance Division 11 21 40 19 10 0 0 28 32 68
2017 Financial Operations 15 18 39 18 11 0 0 29 32 28

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Veterans Affairs Canada 12 21 31 19 12 2 3 33 35 1957
2017 Chief Financial Officer and Corporate Services Branch 9 20 30 21 15 2 3 38 31 351
2017 Finance Division 3 20 33 24 16 0 3 42 24 68
2017 Financial Operations 4 29 18 27 14 0 7 45 36 28

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Veterans Affairs Canada 15 23 32 16 9 1 3 26 41 1957
2017 Chief Financial Officer and Corporate Services Branch 11 21 38 18 9 1 2 28 33 352
2017 Finance Division 7 17 39 28 6 1 2 35 24 68
2017 Financial Operations 4 21 36 36 4 0 0 39 25 28

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Veterans Affairs Canada 12 18 31 22 13 1 3 36 31 1950
2017 Chief Financial Officer and Corporate Services Branch 7 18 33 27 12 0 2 40 27 348
2017 Finance Division 5 20 26 29 16 0 3 47 26 68
2017 Financial Operations 7 18 25 32 18 0 0 50 25 28

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Veterans Affairs Canada 21 24 25 14 11 2 3 26 48 1958
2017 Chief Financial Officer and Corporate Services Branch 18 24 28 15 13 0 3 28 43 351
2017 Finance Division 11 20 28 23 15 0 3 39 32 68
2017 Financial Operations 11 24 22 22 21 0 0 43 35 28

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Veterans Affairs Canada 12 20 28 20 12 3 4 34 35 1957
2017 Chief Financial Officer and Corporate Services Branch 8 18 27 24 17 3 4 44 27 353
2017 Finance Division 2 16 26 32 20 2 3 54 18 68
2017 Financial Operations 4 15 18 36 25 0 4 62 19 28

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Veterans Affairs Canada 18 26 33 13 7 1 2 20 46 1955
2017 Chief Financial Officer and Corporate Services Branch 8 19 42 19 8 2 3 28 28 352
2017 Finance Division 6 13 33 35 10 0 3 47 20 68
2017 Financial Operations 11 18 28 25 14 0 4 40 30 28
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Veterans Affairs Canada 75 12 5 3 2 0 3 90 5 1968
2017 Chief Financial Officer and Corporate Services Branch 73 12 7 2 3 0 3 87 5 354
2017 Finance Division 65 19 7 0 6 0 4 87 6 68
2017 Financial Operations 61 32 4 0 4 0 0 93 4 28

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Veterans Affairs Canada 26 29 15 11 11 5 3 60 23 1968
2017 Chief Financial Officer and Corporate Services Branch 34 29 15 9 7 4 2 67 17 354
2017 Finance Division 21 30 17 10 12 6 3 57 24 68
2017 Financial Operations 14 36 22 7 22 0 0 49 29 28

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Veterans Affairs Canada 41 29 9 11 9 1 0 71 20 1970
2017 Chief Financial Officer and Corporate Services Branch 46 30 8 8 8 0 0 76 15 354
2017 Finance Division 34 38 3 6 18 0 0 73 24 68
2017 Financial Operations 39 25 0 6 29 0 0 64 36 28

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Veterans Affairs Canada 29 34 12 15 8 2 1 65 23 1967
2017 Chief Financial Officer and Corporate Services Branch 34 36 11 11 6 0 0 71 18 353
2017 Finance Division 30 36 7 15 12 0 0 67 26 68
2017 Financial Operations 17 36 7 25 15 0 0 53 40 28

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Veterans Affairs Canada 23 28 16 13 9 11 1 57 25 1968
2017 Chief Financial Officer and Corporate Services Branch 29 31 18 10 6 6 1 64 17 354
2017 Finance Division 23 37 13 7 11 8 1 66 19 68
2017 Financial Operations 14 39 22 11 7 7 0 57 19 28

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Veterans Affairs Canada 9 18 17 21 15 18 2 34 45 1966
2017 Chief Financial Officer and Corporate Services Branch 12 22 17 18 11 17 3 42 36 354
2017 Finance Division 12 14 16 20 21 12 6 31 50 68
2017 Financial Operations 3 24 15 18 33 4 4 29 55 28

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Veterans Affairs Canada 43 36 8 8 4 0 0 79 12 1965
2017 Chief Financial Officer and Corporate Services Branch 50 35 7 5 3 0 0 85 8 354
2017 Finance Division 40 38 6 12 4 0 0 78 16 68
2017 Financial Operations 28 35 11 22 4 0 0 64 26 28
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Veterans Affairs Canada 37 33 11 10 8 0 0 71 18 1970
2017 Chief Financial Officer and Corporate Services Branch 43 32 10 10 5 0 0 75 15 354
2017 Finance Division 44 29 9 9 10 0 0 73 18 68
2017 Financial Operations 36 35 7 7 15 0 0 71 22 28

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Veterans Affairs Canada 46 28 11 8 5 2 1 76 13 1970
2017 Chief Financial Officer and Corporate Services Branch 50 26 10 8 3 2 1 78 11 354
2017 Finance Division 52 22 5 12 9 0 0 74 21 68
2017 Financial Operations 46 25 4 11 15 0 0 71 25 28

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Veterans Affairs Canada 42 32 9 10 7 0 0 74 17 1967
2017 Chief Financial Officer and Corporate Services Branch 46 32 8 10 4 0 0 78 14 354
2017 Finance Division 42 33 3 15 6 0 0 76 21 68
2017 Financial Operations 39 28 7 18 7 0 0 67 25 28

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Veterans Affairs Canada 83 9 4 1 1 0 2 94 3 1969
2017 Chief Financial Officer and Corporate Services Branch 85 7 4 1 2 0 2 94 2 354
2017 Finance Division 81 12 3 0 2 0 3 95 2 68
2017 Financial Operations 78 18 4 0 0 0 0 96 0 28

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Veterans Affairs Canada 54 23 6 5 5 3 3 83 11 1964
2017 Chief Financial Officer and Corporate Services Branch 65 19 6 5 3 2 1 86 8 353
2017 Finance Division 61 23 4 3 5 3 0 87 8 67
2017 Financial Operations 61 32 0 0 3 4 0 97 3 28

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Veterans Affairs Canada 55 23 8 7 6 0 0 79 13 1965
2017 Chief Financial Officer and Corporate Services Branch 63 22 6 5 4 0 0 85 9 353
2017 Finance Division 60 21 5 5 9 0 0 81 14 67
2017 Financial Operations 51 31 7 0 11 0 0 82 11 28

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Veterans Affairs Canada 57 22 10 4 5 1 0 80 9 1967
2017 Chief Financial Officer and Corporate Services Branch 64 20 7 5 3 1 0 85 8 353
2017 Finance Division 58 24 5 3 8 1 0 84 11 67
2017 Financial Operations 54 28 4 4 11 0 0 82 15 28

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Veterans Affairs Canada 51 25 9 8 7 0 0 76 15 1960
2017 Chief Financial Officer and Corporate Services Branch 60 21 7 8 4 0 0 81 12 351
2017 Finance Division 54 21 9 9 8 0 0 75 17 66
2017 Financial Operations 47 28 7 7 11 0 0 75 18 28
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Veterans Affairs Canada 25 34 15 11 5 5 5 65 18 345
2017 Chief Financial Officer and Corporate Services Branch 17 40 14 9 6 7 7 66 17 86
2017 Finance Division 9 35 19 9 8 9 9 55 22 22
2017 Financial Operations 9 44 19 0 9 19 0 66 11 11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Veterans Affairs Canada 29 32 15 9 6 8 0 67 17 1968
2017 Chief Financial Officer and Corporate Services Branch 28 32 17 10 6 6 0 65 18 353
2017 Finance Division 21 33 14 11 10 11 0 61 24 68
2017 Financial Operations 21 32 18 3 14 11 0 60 19 28

Question 41. I have confidence in the senior management of my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Veterans Affairs Canada 24 32 17 15 9 2 0 58 25 1967
2017 Chief Financial Officer and Corporate Services Branch 22 39 15 14 8 1 0 63 22 354
2017 Finance Division 20 41 6 13 15 4 0 64 30 68
2017 Financial Operations 14 50 4 10 14 7 0 70 26 28

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Veterans Affairs Canada 16 27 19 20 12 6 1 46 35 1965
2017 Chief Financial Officer and Corporate Services Branch 17 31 18 21 8 5 0 51 31 354
2017 Finance Division 15 35 10 14 17 9 0 55 34 68
2017 Financial Operations 7 46 7 15 15 11 0 59 33 28

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Veterans Affairs Canada 22 28 18 14 13 5 0 53 28 1966
2017 Chief Financial Officer and Corporate Services Branch 19 36 18 13 11 3 0 57 25 354
2017 Finance Division 15 36 17 10 19 3 0 53 30 68
2017 Financial Operations 14 32 18 11 21 4 0 48 34 28

Question 44. Essential information flows effectively from senior management to staff.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Veterans Affairs Canada 16 30 16 20 14 3 0 48 35 1963
2017 Chief Financial Officer and Corporate Services Branch 19 30 16 20 14 2 0 50 34 352
2017 Finance Division 20 23 18 19 19 2 0 43 39 67
2017 Financial Operations 14 25 18 21 18 4 0 40 41 28
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Veterans Affairs Canada 30 42 14 9 4 1 0 72 13 1970
2017 Chief Financial Officer and Corporate Services Branch 29 43 15 8 4 1 0 73 12 354
2017 Finance Division 30 43 15 9 2 3 0 74 11 68
2017 Financial Operations 35 43 11 0 4 7 0 84 4 28

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Veterans Affairs Canada 45 40 9 4 1 1 0 85 6 1970
2017 Chief Financial Officer and Corporate Services Branch 43 39 10 4 2 2 1 84 6 354
2017 Finance Division 42 40 7 3 3 5 0 86 6 68
2017 Financial Operations 43 39 4 4 7 4 0 85 11 28

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Veterans Affairs Canada 35 35 12 9 6 2 1 72 16 1965
2017 Chief Financial Officer and Corporate Services Branch 40 32 12 8 6 1 1 73 14 354
2017 Finance Division 30 34 15 8 10 3 0 66 19 68
2017 Financial Operations 25 39 15 7 11 4 0 66 19 28

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Veterans Affairs Canada 20 29 22 14 9 4 1 52 24 1965
2017 Chief Financial Officer and Corporate Services Branch 19 33 22 14 8 3 1 54 23 354
2017 Finance Division 17 28 25 18 7 4 0 47 26 68
2017 Financial Operations 18 25 26 14 15 4 0 44 29 28

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Veterans Affairs Canada 18 23 17 17 13 9 2 46 34 1968
2017 Chief Financial Officer and Corporate Services Branch 18 23 18 17 11 9 3 46 33 352
2017 Finance Division 13 25 16 25 15 6 0 40 43 68
2017 Financial Operations 11 28 15 28 18 0 0 39 46 28

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Veterans Affairs Canada 69 15 7 3 1 1 4 88 5 1969
2017 Chief Financial Officer and Corporate Services Branch 66 18 7 4 2 0 2 86 6 354
2017 Finance Division 59 21 4 3 6 0 7 86 10 68
2017 Financial Operations 61 28 4 4 4 0 0 89 7 28

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Veterans Affairs Canada 71 16 6 2 1 2 2 90 4 1968
2017 Chief Financial Officer and Corporate Services Branch 72 16 7 3 1 1 1 89 4 353
2017 Finance Division 66 19 7 5 3 0 0 85 8 67
2017 Financial Operations 67 22 4 4 4 0 0 89 8 27

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Veterans Affairs Canada 19 30 16 18 13 4 0 51 32 1969
2017 Chief Financial Officer and Corporate Services Branch 22 35 19 14 7 2 0 59 22 354
2017 Finance Division 27 32 19 14 6 3 0 60 20 68
2017 Financial Operations 28 29 25 7 4 7 0 61 11 28

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Veterans Affairs Canada 17 25 15 17 20 3 2 45 39 1965
2017 Chief Financial Officer and Corporate Services Branch 23 28 15 14 16 2 1 54 31 354
2017 Finance Division 21 21 17 15 23 3 0 43 39 68
2017 Financial Operations 36 21 11 18 14 0 0 57 32 28

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Veterans Affairs Canada 19 33 20 15 9 4 0 54 25 1969
2017 Chief Financial Officer and Corporate Services Branch 22 38 19 11 6 4 0 63 18 354
2017 Finance Division 21 27 25 13 9 6 0 51 22 68
2017 Financial Operations 29 28 18 10 11 4 0 59 22 28

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Veterans Affairs Canada 37 35 16 5 4 4 1 75 8 1963
2017 Chief Financial Officer and Corporate Services Branch 39 37 14 4 3 4 0 79 7 352
2017 Finance Division 42 29 16 3 6 3 2 74 9 68
2017 Financial Operations 50 32 7 0 7 4 0 85 8 28

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Veterans Affairs Canada 38 38 12 7 3 2 0 78 10 1968
2017 Chief Financial Officer and Corporate Services Branch 41 37 11 7 1 2 0 80 9 354
2017 Finance Division 32 40 16 9 1 1 0 73 10 68
2017 Financial Operations 32 39 15 7 4 4 0 73 11 28

Question 57. Overall, my department or agency treats me with respect.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Veterans Affairs Canada 45 36 9 7 3 0 0 81 11 1965
2017 Chief Financial Officer and Corporate Services Branch 49 34 9 5 3 0 0 84 8 353
2017 Finance Division 40 35 17 4 4 0 0 75 9 68
2017 Financial Operations 39 32 15 7 7 0 0 71 15 28

Question 58. I would recommend my department or agency as a great place to work.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Veterans Affairs Canada 32 32 17 11 8 0 0 64 19 1967
2017 Chief Financial Officer and Corporate Services Branch 39 34 16 7 5 0 0 73 12 354
2017 Finance Division 36 34 17 7 6 0 0 70 13 68
2017 Financial Operations 36 38 11 7 7 0 0 74 15 28

Question 59. I am satisfied with my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Veterans Affairs Canada 31 35 16 12 6 0 0 66 18 1970
2017 Chief Financial Officer and Corporate Services Branch 37 38 12 9 4 0 0 75 13 354
2017 Finance Division 32 38 10 16 4 0 0 70 20 68
2017 Financial Operations 32 42 11 11 4 0 0 74 15 28

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Veterans Affairs Canada 30 24 18 13 10 4 0 57 24 1968
2017 Chief Financial Officer and Corporate Services Branch 34 30 17 11 5 3 0 66 17 352
2017 Finance Division 32 24 26 11 5 1 0 57 17 68
2017 Financial Operations 29 25 32 11 4 0 0 53 14 28
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Organization Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Public Service 26 40 34 174196
2017 Veterans Affairs Canada 25 38 37 1971
2017 Chief Financial Officer and Corporate Services Branch 24 40 36 354
2017 Finance Division 16 53 31 68
2017 Financial Operations 14 64 22 28

Question 62. Please indicate your reason for leaving.
Survey year Organization To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Veterans Affairs Canada 18 27 25 6 18 5 475
2017 Chief Financial Officer and Corporate Services Branch 22 38 14 7 14 4 85
2017 Finance Division 26 25 18 10 14 8 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 18 82 173948
2017 Veterans Affairs Canada 18 82 1967
2017 Chief Financial Officer and Corporate Services Branch 14 86 354
2017 Finance Division 19 81 68
2017 Financial Operations 22 78 28

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 51 30018
2017 Veterans Affairs Canada 60 362
2017 Chief Financial Officer and Corporate Services Branch 66 49
2017 Finance Division 69 13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 63 30018
2017 Veterans Affairs Canada 56 362
2017 Chief Financial Officer and Corporate Services Branch 51 49
2017 Finance Division 39 13

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30018
2017 Veterans Affairs Canada 7 362

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 5 30018
2017 Veterans Affairs Canada 2 362
2017 Chief Financial Officer and Corporate Services Branch 0 49
2017 Finance Division 0 13

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 6 30018
2017 Veterans Affairs Canada 4 362
2017 Finance Division 0 13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30018
2017 Veterans Affairs Canada 15 362

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 4 30018
2017 Veterans Affairs Canada 2 362
2017 Finance Division 0 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Veterans Affairs Canada 42 362
2017 Chief Financial Officer and Corporate Services Branch 30 49
2017 Finance Division 46 13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Organization
(%)		 Total responses
2017 Public Service 40 30045
2017 Veterans Affairs Canada 40 362
2017 Chief Financial Officer and Corporate Services Branch 37 49
2017 Finance Division 61 13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Organization
(%)		 Total responses
2017 Public Service 45 30045
2017 Veterans Affairs Canada 43 362
2017 Chief Financial Officer and Corporate Services Branch 41 49
2017 Finance Division 46 13

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Organization
(%)		 Total responses
2017 Public Service 41 30045
2017 Veterans Affairs Canada 39 362
2017 Chief Financial Officer and Corporate Services Branch 30 49

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Organization
(%)		 Total responses
2017 Public Service 30 30045
2017 Veterans Affairs Canada 31 362
2017 Chief Financial Officer and Corporate Services Branch 24 49

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Organization
(%)		 Total responses
2017 Public Service 57 30045
2017 Veterans Affairs Canada 55 362
2017 Chief Financial Officer and Corporate Services Branch 39 49
2017 Finance Division 53 13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Organization
(%)		 Total responses
2017 Public Service 36 30045
2017 Veterans Affairs Canada 37 362
2017 Chief Financial Officer and Corporate Services Branch 30 49
2017 Finance Division 38 13

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Organization
(%)		 Total responses
2017 Public Service 2 30045
2017 Chief Financial Officer and Corporate Services Branch 0 49
2017 Finance Division 0 13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Organization
(%)		 Total responses
2017 Public Service 10 30045
2017 Veterans Affairs Canada 8 362
2017 Chief Financial Officer and Corporate Services Branch 13 49
2017 Finance Division 0 13

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Organization
(%)		 Total responses
2017 Public Service 13 30045
2017 Veterans Affairs Canada 10 362

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Organization
(%)		 Total responses
2017 Public Service 48 30045
2017 Veterans Affairs Canada 48 362
2017 Chief Financial Officer and Corporate Services Branch 50 49
2017 Finance Division 45 13

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30045
2017 Veterans Affairs Canada 28 362
2017 Chief Financial Officer and Corporate Services Branch 19 49

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30045
2017 Veterans Affairs Canada 12 362
2017 Chief Financial Officer and Corporate Services Branch 14 49

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 52 30031
2017 Veterans Affairs Canada 51 361
2017 Chief Financial Officer and Corporate Services Branch 58 49
2017 Finance Division 77 13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Organization
(%)		 Total responses
2017 Public Service 29 30031
2017 Veterans Affairs Canada 30 361
2017 Chief Financial Officer and Corporate Services Branch 26 49
2017 Finance Division 39 13

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 30031
2017 Veterans Affairs Canada 10 361
2017 Finance Division 0 13

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 22 30031
2017 Veterans Affairs Canada 25 361
2017 Chief Financial Officer and Corporate Services Branch 21 49
2017 Finance Division 39 13

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Veterans Affairs Canada 9 361
2017 Chief Financial Officer and Corporate Services Branch 12 49

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 30031
2017 Veterans Affairs Canada 8 361

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 14 30031
2017 Veterans Affairs Canada 11 361
2017 Chief Financial Officer and Corporate Services Branch 14 49
2017 Finance Division 0 13

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 11 30031
2017 Veterans Affairs Canada 8 361
2017 Chief Financial Officer and Corporate Services Branch 10 49

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 25 30031
2017 Veterans Affairs Canada 29 361
2017 Chief Financial Officer and Corporate Services Branch 23 49

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Veterans Affairs Canada 7 330
2017 Chief Financial Officer and Corporate Services Branch 16 45

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 17 27791
2017 Veterans Affairs Canada 16 330
2017 Chief Financial Officer and Corporate Services Branch 19 45
2017 Finance Division 0 10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Veterans Affairs Canada 10 330
2017 Chief Financial Officer and Corporate Services Branch 13 45

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 8 27791
2017 Veterans Affairs Canada 7 330

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Veterans Affairs Canada 7 330
2017 Chief Financial Officer and Corporate Services Branch 13 45

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 11 27791
2017 Veterans Affairs Canada 8 330
2017 Chief Financial Officer and Corporate Services Branch 12 45

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Veterans Affairs Canada 13 330

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Veterans Affairs Canada 11 330
2017 Finance Division 0 10

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 12 27791
2017 Veterans Affairs Canada 11 330
2017 Chief Financial Officer and Corporate Services Branch 11 45
2017 Finance Division 0 10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 26 27791
2017 Veterans Affairs Canada 24 330
2017 Chief Financial Officer and Corporate Services Branch 15 45

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 27791
2017 Veterans Affairs Canada 7 330
2017 Chief Financial Officer and Corporate Services Branch 11 45
2017 Finance Division 0 10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 45 27791
2017 Veterans Affairs Canada 46 330
2017 Chief Financial Officer and Corporate Services Branch 37 45

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 27791
2017 Finance Division 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 53 27791
2017 Veterans Affairs Canada 60 330
2017 Chief Financial Officer and Corporate Services Branch 57 45

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 27791
2017 Chief Financial Officer and Corporate Services Branch 0 45
2017 Finance Division 0 10

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 14 27791
2017 Veterans Affairs Canada 16 330
2017 Chief Financial Officer and Corporate Services Branch 18 45

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 30021
2017 Veterans Affairs Canada 92 8 360
2017 Chief Financial Officer and Corporate Services Branch 96 4 49
2017 Finance Division 92 8 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Veterans Affairs Canada 14 15 21 7 8 26 8 45 24 1969
2017 Chief Financial Officer and Corporate Services Branch 17 14 20 6 5 30 9 51 18 353
2017 Finance Division 19 9 22 10 4 33 3 42 23 68
2017 Financial Operations 18 14 26 7 4 28 3 47 16 28

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Veterans Affairs Canada 27 28 20 7 6 12 1 62 15 1967
2017 Chief Financial Officer and Corporate Services Branch 33 29 16 5 6 10 1 70 12 354
2017 Finance Division 25 26 25 7 7 10 0 56 17 68
2017 Financial Operations 29 28 25 4 7 7 0 61 12 28
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Veterans Affairs Canada 29 47 8 6 3 2 5 82 10 1970
2017 Chief Financial Officer and Corporate Services Branch 29 45 9 4 3 0 10 83 8 354
2017 Finance Division 33 48 8 3 4 0 4 84 7 68
2017 Financial Operations 39 43 4 7 4 0 3 85 11 28

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Veterans Affairs Canada 13 26 20 10 5 20 6 52 20 1960
2017 Chief Financial Officer and Corporate Services Branch 14 25 20 10 2 19 9 55 17 353
2017 Finance Division 19 28 19 12 3 19 1 58 18 68
2017 Financial Operations 18 39 11 10 4 15 3 70 17 28

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Veterans Affairs Canada 42 29 11 4 2 9 5 82 6 1968
2017 Chief Financial Officer and Corporate Services Branch 46 26 10 2 1 7 9 85 3 354
2017 Finance Division 50 23 14 3 0 6 4 81 3 68
2017 Financial Operations 51 24 11 4 0 7 3 84 4 28

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Veterans Affairs Canada 31 31 14 5 2 12 5 75 8 1968
2017 Chief Financial Officer and Corporate Services Branch 35 29 12 3 2 11 9 80 6 354
2017 Finance Division 32 30 14 4 3 12 4 74 9 68
2017 Financial Operations 36 35 11 4 4 7 3 80 8 28
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 8 92 173800
2017 Veterans Affairs Canada 7 93 1963
2017 Chief Financial Officer and Corporate Services Branch 5 95 354
2017 Finance Division 9 91 68

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Organization
(%)		 Total responses
2017 Public Service 38 13842
2017 Veterans Affairs Canada 32 136
2017 Chief Financial Officer and Corporate Services Branch 30 17

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Organization
(%)		 Total responses
2017 Public Service 79 13842
2017 Veterans Affairs Canada 83 136
2017 Chief Financial Officer and Corporate Services Branch 89 17

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13842
2017 Veterans Affairs Canada 0 136
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Veterans Affairs Canada 6 136

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13842
2017 Veterans Affairs Canada 4 136
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13842
2017 Veterans Affairs Canada 9 136

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Organization
(%)		 Total responses
2017 Public Service 24 13782
2017 Veterans Affairs Canada 13 136

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13782
2017 Veterans Affairs Canada 9 136

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Organization
(%)		 Total responses
2017 Public Service 14 13782
2017 Veterans Affairs Canada 7 136

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13782
2017 Veterans Affairs Canada 6 136

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Organization
(%)		 Total responses
2017 Public Service 25 13782
2017 Veterans Affairs Canada 26 136
2017 Chief Financial Officer and Corporate Services Branch 51 17

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Organization
(%)		 Total responses
2017 Public Service 30 13782
2017 Veterans Affairs Canada 31 136
2017 Chief Financial Officer and Corporate Services Branch 41 17

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Organization
(%)		 Total responses
2017 Public Service 4 13782
2017 Veterans Affairs Canada 5 136
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Organization
(%)		 Total responses
2017 Public Service 2 13782

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13782
2017 Veterans Affairs Canada 10 136

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Veterans Affairs Canada 15 136

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Organization
(%)		 Total responses
2017 Public Service 1 13782
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13782
2017 Veterans Affairs Canada 31 136

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Organization
(%)		 Total responses
2017 Public Service 0 13782
2017 Veterans Affairs Canada 0 136
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 20 13782
2017 Veterans Affairs Canada 14 136

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Organization
(%)		 Total responses
2017 Public Service 31 13844
2017 Veterans Affairs Canada 27 137

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Organization
(%)		 Total responses
2017 Public Service 16 13844
2017 Veterans Affairs Canada 17 137

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844
2017 Veterans Affairs Canada 9 137
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Organization
(%)		 Total responses
2017 Public Service 19 13844
2017 Veterans Affairs Canada 25 137

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 13844

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 7 13844
2017 Veterans Affairs Canada 9 137
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 13844
2017 Veterans Affairs Canada 6 137

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 8 13844
2017 Veterans Affairs Canada 9 137

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Organization
(%)		 Total responses
2017 Public Service 48 13844
2017 Veterans Affairs Canada 49 137
2017 Chief Financial Officer and Corporate Services Branch 78 17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Organization
(%)		 Total responses
2017 Public Service 6 12884
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Veterans Affairs Canada 10 123

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Organization
(%)		 Total responses
2017 Public Service 3 12884

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 5 12884
2017 Veterans Affairs Canada 6 123

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Organization
(%)		 Total responses
2017 Public Service 9 12884
2017 Veterans Affairs Canada 12 123

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Veterans Affairs Canada 13 123

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Veterans Affairs Canada 12 123

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Organization
(%)		 Total responses
2017 Public Service 24 12884
2017 Veterans Affairs Canada 30 123

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Organization
(%)		 Total responses
2017 Public Service 10 12884
2017 Veterans Affairs Canada 12 123

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Organization
(%)		 Total responses
2017 Public Service 44 12884
2017 Veterans Affairs Canada 58 123
2017 Chief Financial Officer and Corporate Services Branch 64 17

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Organization
(%)		 Total responses
2017 Public Service 2 12884

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Organization
(%)		 Total responses
2017 Public Service 61 12884
2017 Veterans Affairs Canada 63 123
2017 Chief Financial Officer and Corporate Services Branch 82 17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Organization
(%)		 Total responses
2017 Public Service 1 12884
2017 Chief Financial Officer and Corporate Services Branch 0 17

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Organization
(%)		 Total responses
2017 Public Service 13 12884
2017 Veterans Affairs Canada 14 123

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 93 7 13875
2017 Veterans Affairs Canada 88 12 137
2017 Chief Financial Officer and Corporate Services Branch 83 17 17

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Veterans Affairs Canada 16 15 23 3 3 33 7 53 10 1970
2017 Chief Financial Officer and Corporate Services Branch 18 14 22 3 2 36 6 55 8 354
2017 Finance Division 19 8 24 4 3 37 4 47 13 68
2017 Financial Operations 14 17 18 7 0 36 7 55 13 28

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Veterans Affairs Canada 30 29 17 4 3 14 2 71 8 1969
2017 Chief Financial Officer and Corporate Services Branch 35 29 16 4 2 14 1 75 6 353
2017 Finance Division 28 30 21 2 2 17 2 71 4 67
2017 Financial Operations 32 35 15 0 0 18 0 82 0 28
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Veterans Affairs Canada 18 21 20 17 23 0 1 40 40 1965
2017 Chief Financial Officer and Corporate Services Branch 21 28 19 17 15 0 0 48 32 353
2017 Finance Division 21 23 18 19 20 0 0 44 39 68
2017 Financial Operations 24 18 18 25 15 0 0 42 40 28

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Veterans Affairs Canada 15 23 26 17 18 0 1 39 35 1963
2017 Chief Financial Officer and Corporate Services Branch 17 31 27 14 11 0 1 48 25 352
2017 Finance Division 17 33 29 12 10 0 0 49 22 67
2017 Financial Operations 18 35 25 11 11 0 0 53 22 28

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Veterans Affairs Canada 23 26 23 14 11 0 3 50 26 1957
2017 Chief Financial Officer and Corporate Services Branch 24 27 25 15 7 0 2 52 23 351
2017 Finance Division 25 24 29 15 6 0 2 50 21 68
2017 Financial Operations 29 28 29 7 7 0 0 57 15 28

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Veterans Affairs Canada 15 23 21 18 21 0 1 38 40 1965
2017 Chief Financial Officer and Corporate Services Branch 18 27 24 15 15 0 1 46 30 353
2017 Finance Division 25 30 20 14 10 0 0 55 24 68
2017 Financial Operations 29 29 14 22 7 0 0 57 29 28

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Veterans Affairs Canada 49 22 11 4 3 0 11 80 9 1960
2017 Chief Financial Officer and Corporate Services Branch 52 21 11 3 3 0 10 81 7 352
2017 Finance Division 45 23 17 1 3 0 11 77 4 68
2017 Financial Operations 50 32 15 0 0 0 4 85 0 28

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Veterans Affairs Canada 28 30 21 11 9 0 0 58 20 1958
2017 Chief Financial Officer and Corporate Services Branch 36 30 19 9 5 1 1 67 14 354
2017 Finance Division 31 37 17 13 1 0 1 69 14 68
2017 Financial Operations 40 32 11 15 3 0 0 71 18 28

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Veterans Affairs Canada 25 33 22 11 7 0 1 60 18 1961
2017 Chief Financial Officer and Corporate Services Branch 28 36 23 8 4 0 1 65 12 354
2017 Finance Division 30 34 18 11 4 2 1 66 16 68
2017 Financial Operations 29 39 15 10 7 0 0 68 18 28

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Veterans Affairs Canada 19 29 25 15 11 1 1 49 26 1957
2017 Chief Financial Officer and Corporate Services Branch 21 32 24 13 8 1 1 54 21 353
2017 Finance Division 21 36 25 12 7 0 0 56 19 67
2017 Financial Operations 21 35 22 18 4 0 0 56 22 28

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Veterans Affairs Canada 24 31 23 12 9 1 1 55 21 1958
2017 Chief Financial Officer and Corporate Services Branch 27 30 21 13 8 0 1 58 21 353
2017 Finance Division 25 26 31 12 5 0 1 51 17 68
2017 Financial Operations 28 25 29 15 4 0 0 53 18 28

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Veterans Affairs Canada 22 29 22 14 11 0 1 52 26 1953
2017 Chief Financial Officer and Corporate Services Branch 25 34 24 8 6 0 2 60 15 353
2017 Finance Division 18 42 26 11 4 0 0 59 15 67
2017 Financial Operations 24 47 15 15 0 0 0 71 15 28

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Veterans Affairs Canada 52 23 13 6 5 0 1 75 11 1967
2017 Chief Financial Officer and Corporate Services Branch 67 21 6 3 2 0 1 89 5 354
2017 Finance Division 53 24 14 0 4 2 3 80 5 68
2017 Financial Operations 61 21 15 0 4 0 0 82 4 28

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Veterans Affairs Canada 72 13 6 3 3 1 3 87 6 1966
2017 Chief Financial Officer and Corporate Services Branch 76 11 6 1 3 0 3 90 4 354
2017 Finance Division 52 24 12 1 4 2 4 81 6 68
2017 Financial Operations 61 28 7 4 0 0 0 89 4 28

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Veterans Affairs Canada 55 29 9 3 3 0 2 85 6 1964
2017 Chief Financial Officer and Corporate Services Branch 57 28 9 3 2 0 1 85 6 353
2017 Finance Division 35 32 16 7 7 0 2 69 15 68
2017 Financial Operations 28 43 15 10 4 0 0 71 14 28

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Veterans Affairs Canada 61 20 8 5 4 0 1 82 9 1955
2017 Chief Financial Officer and Corporate Services Branch 59 22 8 6 4 0 1 82 10 351
2017 Finance Division 44 25 9 12 7 0 4 71 20 67
2017 Financial Operations 47 32 4 11 7 0 0 79 18 28

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Veterans Affairs Canada 54 10 4 2 1 0 30 91 4 1964
2017 Chief Financial Officer and Corporate Services Branch 53 11 6 2 1 0 27 88 5 353
2017 Finance Division 40 15 11 3 3 0 28 77 8 68
2017 Financial Operations 39 22 15 3 4 0 18 74 8 28

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Veterans Affairs Canada 62 19 8 3 2 0 6 86 6 1955
2017 Chief Financial Officer and Corporate Services Branch 72 14 4 2 1 1 6 93 3 348
2017 Finance Division 67 16 7 1 0 0 8 90 1 68
2017 Financial Operations 65 25 4 3 0 0 4 93 3 28

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Veterans Affairs Canada 62 17 7 4 5 1 3 83 9 1969
2017 Chief Financial Officer and Corporate Services Branch 62 18 9 3 5 1 2 83 7 354
2017 Finance Division 58 22 10 2 4 0 3 83 7 68
2017 Financial Operations 64 14 15 0 7 0 0 79 7 28

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Veterans Affairs Canada 52 29 11 4 2 0 2 83 6 1966
2017 Chief Financial Officer and Corporate Services Branch 52 32 10 4 1 0 1 85 5 353
2017 Finance Division 48 36 9 4 1 0 1 86 5 68
2017 Financial Operations 43 39 14 0 4 0 0 82 4 28

Question 84. Overall, my level of work-related stress is
Survey year Organization Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Veterans Affairs Canada 11 29 37 15 8 0 0 40 23 1966
2017 Chief Financial Officer and Corporate Services Branch 15 34 35 9 6 0 0 49 15 354
2017 Finance Division 14 30 40 10 4 2 0 44 15 68
2017 Financial Operations 18 24 33 18 4 4 0 43 23 28

Question 85. After my workday, I feel emotionally drained.
Survey year Organization Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Veterans Affairs Canada 12 25 37 18 8 0 0 26 37 1960
2017 Chief Financial Officer and Corporate Services Branch 8 19 39 24 10 0 0 33 27 353
2017 Finance Division 5 23 39 27 5 0 0 32 29 67
2017 Financial Operations 4 29 43 21 4 0 0 24 32 28

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Veterans Affairs Canada 43 39 9 5 3 0 0 83 8 1968
2017 Chief Financial Officer and Corporate Services Branch 54 35 6 3 2 0 0 89 4 354
2017 Finance Division 47 38 10 6 0 0 0 84 6 68
2017 Financial Operations 54 28 11 7 0 0 0 82 7 28

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Veterans Affairs Canada 20 39 13 14 12 2 0 60 27 1966
2017 Chief Financial Officer and Corporate Services Branch 26 40 14 11 7 2 0 67 18 352
2017 Finance Division 25 39 16 11 9 0 0 64 20 68
2017 Financial Operations 15 45 18 7 15 0 0 60 22 28
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 17 83 173939
2017 Veterans Affairs Canada 25 75 1966
2017 Chief Financial Officer and Corporate Services Branch 17 83 354
2017 Finance Division 20 80 68
2017 Financial Operations 26 74 28

Question 89. Were any measures taken to accommodate your needs?
Survey year Organization Yes
(%)		 No
(%)		 Total responses
2017 Public Service 78 22 29537
2017 Veterans Affairs Canada 79 21 483
2017 Chief Financial Officer and Corporate Services Branch 83 17 59
2017 Finance Division 100 0 13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Veterans Affairs Canada 41 38 5 12 3 0 1 80 15 383
2017 Chief Financial Officer and Corporate Services Branch 47 33 2 13 2 0 4 82 16 49
2017 Finance Division 38 40 0 8 8 0 6 83 17 13
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Organization Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Veterans Affairs Canada 24 23 20 13 17 2 0 25 75 1968
2017 Chief Financial Officer and Corporate Services Branch 26 23 22 12 14 3 1 27 73 354
2017 Finance Division 19 26 25 11 17 0 2 20 80 68
2017 Financial Operations 28 18 32 7 11 0 4 29 71 28

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 22 111807
2017 Veterans Affairs Canada 26 1439
2017 Chief Financial Officer and Corporate Services Branch 16 248
2017 Finance Division 14 54
2017 Financial Operations 11 19

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 34 111807
2017 Veterans Affairs Canada 38 1439
2017 Chief Financial Officer and Corporate Services Branch 41 248
2017 Finance Division 45 54
2017 Financial Operations 27 19

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Organization
(%)		 Total responses
2017 Public Service 18 111807
2017 Veterans Affairs Canada 19 1439
2017 Chief Financial Officer and Corporate Services Branch 19 248
2017 Finance Division 18 54
2017 Financial Operations 31 19

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Organization
(%)		 Total responses
2017 Public Service 47 111807
2017 Veterans Affairs Canada 45 1439
2017 Chief Financial Officer and Corporate Services Branch 54 248
2017 Finance Division 56 54
2017 Financial Operations 63 19

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Organization
(%)		 Total responses
2017 Public Service 6 111807
2017 Veterans Affairs Canada 5 1439
2017 Chief Financial Officer and Corporate Services Branch 4 248
2017 Finance Division 4 54
2017 Financial Operations 5 19

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Organization
(%)		 Total responses
2017 Public Service 40 111807
2017 Veterans Affairs Canada 41 1439
2017 Chief Financial Officer and Corporate Services Branch 41 248
2017 Finance Division 39 54
2017 Financial Operations 38 19

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Organization 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Veterans Affairs Canada 5 43 21 12 5 15 1428
2017 Chief Financial Officer and Corporate Services Branch 5 47 19 13 5 12 247
2017 Finance Division 2 41 26 15 7 9 54
2017 Financial Operations 0 47 15 27 0 11 19

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Veterans Affairs Canada 10 22 12 18 29 2 7 35 51 1446
2017 Chief Financial Officer and Corporate Services Branch 12 26 14 15 24 3 6 42 42 249
2017 Finance Division 10 20 17 11 35 4 4 32 49 54
2017 Financial Operations 10 21 11 15 37 5 0 33 55 19

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Organization Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Veterans Affairs Canada 4 8 10 18 53 2 6 13 76 1445
2017 Chief Financial Officer and Corporate Services Branch 4 8 7 18 52 3 7 14 78 249
2017 Finance Division 2 7 14 15 58 2 2 9 77 54
2017 Financial Operations 0 10 11 10 64 5 0 11 78 19
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