2017 Public Service Employee Survey Results for Indigenous and Northern Affairs Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 46 6 3 2 0 0 89 4 93
2017 Non-shift worker 30 45 6 13 6 0 0 75 20 3020
2014 Shift worker 49 35 7 8 0 1 0 84 8 105
2014 Non-shift worker 29 46 5 13 7 0 0 75 20 3132
2011 Shift worker 52 37 5 4 1 0 0 90 6 161
2011 Non-shift worker 38 45 4 9 3 0 0 83 13 3862
2008 Shift worker 53 37 6 3 0 0 1 91 3 73
2008 Non-shift worker 41 45 3 9 2 0 0 86 11 2815

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 25 8 3 1 0 0 89 4 93
2017 Non-shift worker 67 22 4 3 2 1 1 91 5 3012
2014 Shift worker 60 26 4 7 1 0 1 87 8 105
2014 Non-shift worker 66 23 4 4 1 1 1 91 5 3134
2011 Shift worker 57 26 8 7 2 1 0 83 9 161
2011 Non-shift worker 72 19 4 3 1 1 1 92 4 3863
2008 Shift worker 46 32 10 11 0 0 1 79 11 73
2008 Non-shift worker 73 18 3 3 1 0 1 93 4 2812

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 14 10 16 12 0 0 61 28 93
2017 Non-shift worker 64 17 6 8 3 0 2 83 11 3015
2014 Shift worker 42 25 12 17 4 0 0 67 21 105
2014 Non-shift worker 62 19 5 7 4 0 2 83 12 3129
2011 Shift worker 39 21 12 18 8 1 1 61 27 161
2011 Non-shift worker 66 17 5 6 4 0 2 84 10 3860
2008 Shift worker 33 21 13 22 7 0 4 56 30 73
2008 Non-shift worker 67 17 4 6 4 0 2 86 10 2809

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 28 9 2 6 0 0 83 8 93
2017 Non-shift worker 37 34 6 13 10 0 0 71 23 3017
2014 Shift worker 44 32 9 10 4 0 0 76 15 105
2014 Non-shift worker 37 33 6 12 12 0 0 70 24 3132
2011 Shift worker 47 37 5 7 2 0 1 85 9 161
2011 Non-shift worker 42 37 6 9 5 0 0 80 14 3856

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 36 15 9 6 0 0 70 15 93
2017 Non-shift worker 25 40 11 15 7 0 0 66 23 3016
2014 Shift worker 35 45 8 5 6 0 1 80 11 105
2014 Non-shift worker 24 38 11 16 10 0 0 62 26 3135
2011 Shift worker 35 37 11 9 4 1 2 74 14 162
2011 Non-shift worker 30 38 12 13 6 0 1 69 19 3861
2008 Shift worker 38 29 14 15 3 0 1 68 18 73
2008 Non-shift worker 28 39 13 12 6 0 1 68 18 2812

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 39 16 10 1 0 0 74 10 93
2017 Non-shift worker 40 38 10 8 4 0 0 78 12 3015
2014 Shift worker 26 44 16 6 8 0 0 70 14 105
2014 Non-shift worker 34 40 11 9 5 0 0 75 14 3135
2011 Shift worker 40 39 14 4 4 0 0 79 8 161
2011 Non-shift worker 41 36 11 8 4 0 0 77 12 3862
2008 Shift worker 33 46 11 4 3 1 3 82 7 73
2008 Non-shift worker 40 40 9 7 4 0 0 80 11 2817

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 32 14 10 2 0 0 74 11 93
2017 Non-shift worker 45 38 7 6 3 0 0 83 10 3016
2014 Shift worker 38 42 11 4 5 0 0 81 8 105
2014 Non-shift worker 40 40 8 7 5 0 0 80 12 3135
2011 Shift worker 42 42 5 6 4 1 1 85 9 162
2011 Non-shift worker 45 37 7 6 3 0 0 83 10 3862
2008 Shift worker 36 40 14 8 1 0 1 77 9 73
2008 Non-shift worker 45 41 5 5 3 0 0 87 8 2815

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 37 8 3 1 0 0 88 4 92
2017 Non-shift worker 40 39 9 8 3 0 0 79 12 3011
2014 Shift worker 47 41 7 4 1 1 0 89 5 104
2014 Non-shift worker 38 38 11 9 4 0 0 76 13 3132

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 27 10 7 3 0 2 81 10 93
2017 Non-shift worker 38 36 9 9 6 1 0 75 16 3016
2014 Shift worker 42 35 7 7 6 0 4 80 13 105
2014 Non-shift worker 33 33 12 11 10 0 1 67 21 3134
2011 Shift worker 49 31 10 4 3 0 3 82 7 162
2011 Non-shift worker 38 35 9 10 6 1 1 74 16 3863

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 17 15 6 2 4 20 70 10 93
2017 Non-shift worker 30 26 11 9 11 2 11 64 23 3016
2014 Shift worker 29 33 11 8 5 0 13 71 16 105
2014 Non-shift worker 26 23 11 13 16 2 9 55 33 3134
2011 Shift worker 45 19 11 8 6 2 9 73 15 162
2011 Non-shift worker 32 24 10 11 13 2 9 62 27 3862
2008 Shift worker 48 24 8 6 3 1 9 81 10 73
2008 Non-shift worker 35 25 8 12 11 1 7 66 25 2813

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 45 14 7 1 0 0 78 8 93
2017 Non-shift worker 34 43 10 9 4 0 0 77 13 3014
2014 Shift worker 29 44 14 6 6 0 1 74 12 105
2014 Non-shift worker 26 45 11 11 7 0 0 71 18 3135
2011 Shift worker 41 39 12 5 4 0 0 79 9 162
2011 Non-shift worker 35 39 11 9 6 0 0 74 15 3863
2008 Shift worker 39 37 11 7 3 1 1 78 10 72
2008 Non-shift worker 36 41 10 8 5 0 0 78 13 2795

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 43 9 9 4 1 1 79 13 93
2017 Non-shift worker 26 37 14 14 8 0 0 64 22 3012
2014 Shift worker 35 33 18 7 6 0 1 68 13 105
2014 Non-shift worker 20 35 17 15 13 0 0 55 28 3134
2011 Shift worker 34 38 18 5 5 1 0 72 10 162
2011 Non-shift worker 23 39 14 14 10 0 0 62 24 3863

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 39 11 11 4 0 1 73 16 93
2017 Non-shift worker 25 42 12 13 7 0 0 68 20 3013

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 34 16 4 5 2 0 75 9 91
2017 Non-shift worker 38 42 10 6 3 0 0 81 10 3011
2014 Shift worker 35 45 11 3 2 2 2 84 5 105
2014 Non-shift worker 35 41 12 7 4 0 0 77 11 3135
2011 Shift worker 40 44 6 5 3 2 0 86 8 162
2011 Non-shift worker 39 42 9 6 3 1 0 82 9 3864
2008 Shift worker 35 47 11 2 1 1 1 84 4 72
2008 Non-shift worker 43 39 8 5 3 1 0 83 8 2812

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 40 18 8 3 0 0 72 10 91
2017 Non-shift worker 28 38 14 10 9 0 0 67 19 3014

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 41 19 2 0 0 0 79 2 93
2017 Non-shift worker 47 38 9 4 1 0 0 85 5 3010
2014 Shift worker 48 40 8 1 3 0 0 88 4 105
2014 Non-shift worker 54 31 9 3 2 0 0 86 5 3133
2011 Shift worker 55 36 6 1 2 0 0 91 3 162
2011 Non-shift worker 56 32 7 3 1 0 0 89 4 3863

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 48 12 13 3 0 2 71 16 93
2017 Non-shift worker 29 41 12 11 6 0 0 70 18 3006
2014 Shift worker 26 29 16 17 8 0 4 58 26 105
2014 Non-shift worker 20 42 13 14 10 0 0 63 25 3134
2011 Shift worker 31 48 9 7 4 0 1 80 11 162
2011 Non-shift worker 30 41 11 11 6 0 0 72 17 3863

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 45 12 4 5 0 2 78 10 92
2017 Non-shift worker 32 38 14 11 6 0 0 70 17 3012
2014 Shift worker 36 31 17 9 5 0 2 68 15 105
2014 Non-shift worker 26 36 15 13 10 0 0 62 23 3136

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 39 10 4 4 0 2 81 9 92
2017 Non-shift worker 30 38 13 12 6 0 0 68 18 3006
2014 Shift worker 34 37 20 7 3 0 0 71 9 105
2014 Non-shift worker 24 37 15 13 10 0 0 62 23 3135
2011 Shift worker 34 43 13 6 1 1 1 79 8 161
2011 Non-shift worker 33 40 12 9 4 1 0 74 14 3858

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 44 10 4 0 0 0 86 4 93
2017 Non-shift worker 38 41 11 7 3 0 0 79 10 3004
2014 Shift worker 35 44 13 3 6 0 0 78 9 104
2014 Non-shift worker 34 39 13 8 5 0 0 73 13 3134
2011 Shift worker 50 38 4 3 4 0 0 89 7 162
2011 Non-shift worker 39 40 10 7 3 0 0 80 10 3864
2008 Shift worker 44 41 10 0 3 1 1 87 3 73
2008 Non-shift worker 42 41 7 6 3 0 0 83 9 2813

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 24 6 3 0 0 4 90 3 93
2017 Non-shift worker 33 36 17 8 6 0 1 69 14 3018
2014 Shift worker 56 31 8 3 1 0 1 88 4 105
2014 Non-shift worker 29 32 19 10 8 0 1 61 19 3135
2011 Shift worker 39 32 20 4 4 0 1 72 8 161
2011 Non-shift worker 29 33 20 10 7 0 1 63 16 3861
2008 Shift worker 32 37 16 8 3 2 3 72 11 73
2008 Non-shift worker 22 34 23 12 9 0 0 56 21 2811

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 22 34 22 11 1 7 36 28 92
2017 Non-shift worker 12 26 37 15 6 1 3 22 40 3002
2014 Shift worker 10 29 34 13 10 1 3 24 41 105
2014 Non-shift worker 14 30 35 14 5 1 1 19 44 3124
2011 Shift worker 11 31 31 14 8 1 3 23 44 162
2011 Non-shift worker 13 28 35 16 5 1 2 23 41 3857
2008 Shift worker 7 34 41 11 1 0 6 14 43 73
2008 Non-shift worker 13 28 36 16 5 0 1 21 42 2810

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 13 22 22 21 8 6 50 25 92
2017 Non-shift worker 11 21 31 20 12 3 3 33 34 2996
2014 Shift worker 6 19 36 17 11 4 5 31 28 105
2014 Non-shift worker 15 24 31 17 9 2 2 27 41 3126
2011 Shift worker 10 18 29 20 11 7 4 36 32 160
2011 Non-shift worker 11 21 28 23 11 3 3 36 34 3850
2008 Shift worker 7 20 21 28 12 4 8 45 31 73
2008 Non-shift worker 13 23 30 21 9 2 2 32 37 2803

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 18 34 13 7 5 6 23 39 91
2017 Non-shift worker 21 28 28 11 6 2 3 18 52 3002
2014 Shift worker 20 29 26 13 7 3 4 21 51 105
2014 Non-shift worker 26 29 26 11 5 1 2 17 57 3130
2011 Shift worker 13 30 27 17 9 1 4 27 45 160
2011 Non-shift worker 19 26 29 15 7 1 3 22 47 3848
2008 Shift worker 9 28 28 8 6 8 13 17 47 73
2008 Non-shift worker 18 29 31 14 5 1 2 20 48 2806

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 13 21 27 25 3 6 57 19 91
2017 Non-shift worker 12 20 33 20 11 1 3 32 34 2989
2014 Shift worker 4 19 25 18 26 3 4 47 25 105
2014 Non-shift worker 14 23 33 20 7 1 2 28 38 3124
2011 Shift worker 9 21 22 27 16 1 3 45 32 159
2011 Non-shift worker 11 20 36 21 10 1 2 31 32 3849
2008 Shift worker 4 30 29 22 7 3 5 32 37 73
2008 Non-shift worker 11 21 36 22 8 0 2 31 33 2805

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 12 19 24 28 3 7 57 21 92
2017 Non-shift worker 19 22 28 15 9 2 4 26 44 3002
2014 Shift worker 18 14 29 12 16 1 11 31 36 104
2014 Non-shift worker 29 26 25 11 5 1 2 17 57 3129
2011 Shift worker 14 27 22 19 10 4 3 32 44 161
2011 Non-shift worker 20 26 27 15 8 1 3 24 48 3852
2008 Shift worker 7 30 20 23 14 1 6 39 39 72
2008 Non-shift worker 21 26 26 16 7 1 2 24 48 2807

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 16 14 18 28 4 7 52 32 90
2017 Non-shift worker 15 22 28 17 11 3 4 30 40 3002
2014 Shift worker 10 24 22 23 8 6 7 36 38 105
2014 Non-shift worker 16 21 30 18 9 2 3 29 39 3127
2011 Shift worker 11 21 28 18 14 2 6 35 35 161
2011 Non-shift worker 14 22 30 18 9 2 4 30 39 3854
2008 Shift worker 10 31 26 10 10 7 7 22 47 73
2008 Non-shift worker 20 25 27 17 7 2 3 25 47 2809

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 28 26 14 15 7 6 34 36 91
2017 Non-shift worker 21 27 30 11 6 2 3 18 50 2999
2014 Shift worker 10 23 30 16 9 5 8 28 39 105
2014 Non-shift worker 25 27 29 10 5 2 2 16 55 3128
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 22 8 11 11 0 0 70 22 92
2017 Non-shift worker 67 16 6 5 3 0 4 86 8 3017
2014 Shift worker 53 19 7 11 6 1 3 74 18 105
2014 Non-shift worker 68 14 5 5 3 0 5 86 8 3136
2011 Shift worker 49 19 9 15 8 1 1 69 23 161
2011 Non-shift worker 69 13 6 5 3 0 4 85 8 3858
2008 Shift worker 42 21 11 12 7 1 6 68 20 73
2008 Non-shift worker 66 12 5 5 4 0 8 85 9 2814

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 38 13 7 5 7 4 71 14 93
2017 Non-shift worker 24 33 14 11 10 5 4 62 23 3018
2014 Shift worker 26 34 15 9 6 2 8 66 17 105
2014 Non-shift worker 25 29 15 13 12 4 3 58 26 3136

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 32 10 5 4 0 0 80 10 93
2017 Non-shift worker 41 31 9 10 8 1 0 72 18 3017
2014 Shift worker 45 38 8 5 2 1 1 84 7 105
2014 Non-shift worker 38 29 9 12 10 1 0 68 23 3133

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 44 4 6 4 2 0 85 10 93
2017 Non-shift worker 32 36 11 12 7 1 1 69 19 3015
2014 Shift worker 30 42 12 10 5 1 0 73 15 105
2014 Non-shift worker 25 38 13 15 8 1 1 64 23 3131
2011 Shift worker 36 37 10 7 4 4 1 77 12 161
2011 Non-shift worker 28 37 12 13 8 2 1 66 22 3861
2008 Shift worker 32 45 4 9 5 0 4 81 15 73
2008 Non-shift worker 29 38 11 12 8 2 0 69 20 2813

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 24 11 11 3 14 1 72 16 93
2017 Non-shift worker 29 27 14 12 8 9 1 63 22 3006
2014 Shift worker 29 31 11 6 6 16 1 72 15 105
2014 Non-shift worker 26 27 15 13 10 7 2 58 25 3131
2011 Shift worker 29 32 14 9 7 8 1 67 18 161
2011 Non-shift worker 29 27 13 12 12 6 1 60 26 3859
2008 Shift worker 38 36 8 11 1 1 4 78 13 73
2008 Non-shift worker 30 28 12 13 10 6 0 63 25 2811

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 22 12 18 10 20 1 51 34 92
2017 Non-shift worker 13 21 17 17 14 15 3 42 37 3006
2014 Shift worker 15 14 21 16 13 20 3 37 37 105
2014 Non-shift worker 10 20 18 20 18 12 3 35 44 3132

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 32 5 4 3 0 0 88 7 91
2017 Non-shift worker 40 39 9 8 4 0 0 80 12 3005
2014 Shift worker 39 42 9 7 3 1 0 81 10 105
2014 Non-shift worker 35 39 10 10 5 0 0 75 15 3133
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 34 10 4 5 0 0 80 10 93
2017 Non-shift worker 36 36 10 10 6 1 1 73 17 3014
2014 Shift worker 45 33 10 8 3 0 1 79 11 105
2014 Non-shift worker 36 34 12 9 8 0 1 70 17 3132
2011 Shift worker 39 42 12 5 1 0 1 81 6 160
2011 Non-shift worker 35 35 12 11 7 1 0 70 18 3864
2008 Shift worker 47 33 2 8 7 0 3 82 16 73
2008 Non-shift worker 32 36 11 11 9 1 1 68 20 2808

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 24 11 1 4 1 0 84 5 93
2017 Non-shift worker 45 29 11 6 6 2 1 76 13 3014
2014 Shift worker 41 39 12 5 1 0 3 81 6 105
2014 Non-shift worker 41 29 12 9 7 2 1 72 16 3133
2011 Shift worker 48 33 13 2 3 1 1 82 5 161
2011 Non-shift worker 42 29 12 8 6 2 1 73 15 3862
2008 Shift worker 51 25 17 3 0 4 1 79 3 72
2008 Non-shift worker 40 30 11 9 7 2 0 73 16 2808

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 26 14 4 3 0 0 80 6 93
2017 Non-shift worker 41 33 9 9 6 1 0 75 16 3017
2014 Shift worker 41 39 13 4 4 0 0 79 7 105
2014 Non-shift worker 38 32 10 10 8 1 0 71 18 3133
2011 Shift worker 48 33 10 6 2 1 0 82 8 161
2011 Non-shift worker 39 33 9 11 7 1 0 73 18 3861
2008 Shift worker 51 24 9 9 4 0 3 77 13 73
2008 Non-shift worker 37 33 9 11 9 0 0 71 20 2807

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 79 12 3 2 4 0 0 91 6 93
2017 Non-shift worker 78 11 3 2 2 0 4 93 4 3017
2014 Shift worker 63 16 8 5 4 1 3 83 9 105
2014 Non-shift worker 76 12 4 2 2 0 5 92 4 3131
2011 Shift worker 75 12 4 5 4 0 1 88 8 161
2011 Non-shift worker 76 11 4 2 3 0 4 91 5 3864
2008 Shift worker 70 9 4 6 6 0 5 83 13 73
2008 Non-shift worker 77 7 4 2 2 0 8 91 5 2814

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 17 8 6 4 5 4 79 12 92
2017 Non-shift worker 45 26 8 6 7 4 4 78 14 3012
2014 Shift worker 45 28 8 2 6 3 9 83 8 105
2014 Non-shift worker 43 23 9 7 10 3 5 73 18 3134
2011 Shift worker 44 27 9 4 6 5 5 78 11 162
2011 Non-shift worker 41 26 10 8 8 4 4 72 17 3861

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 24 4 4 4 2 0 87 8 93
2017 Non-shift worker 51 26 8 7 6 1 0 79 13 3011

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 25 5 3 4 2 0 88 6 93
2017 Non-shift worker 54 24 9 5 5 2 0 80 11 3011

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 61 21 8 2 5 3 0 85 7 93
2017 Non-shift worker 49 27 10 7 7 1 0 76 14 3012
2014 Shift worker 50 30 12 3 4 0 3 82 6 105
2014 Non-shift worker 45 27 11 9 8 0 0 72 17 3135
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 20 35 17 12 7 3 7 61 21 887
2014 Shift worker 26 19 18 9 0 9 19 62 13 11
2014 Non-shift worker 20 33 17 12 8 4 6 58 23 900

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 32 10 2 2 10 1 85 4 93
2017 Non-shift worker 24 33 17 12 8 5 1 61 21 3017
2014 Shift worker 28 34 18 7 1 12 0 71 9 105
2014 Non-shift worker 19 32 18 13 10 7 0 56 25 3132
2011 Shift worker 30 33 19 7 2 8 0 68 11 162
2011 Non-shift worker 21 33 18 12 10 6 0 57 24 3857

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 33 11 3 2 7 0 83 5 93
2017 Non-shift worker 22 33 18 15 9 3 0 57 25 3014
2014 Shift worker 28 30 22 9 2 8 0 64 11 105
2014 Non-shift worker 17 31 20 16 13 3 0 49 30 3134
2011 Shift worker 29 41 14 8 4 4 0 73 12 162
2011 Non-shift worker 19 34 18 14 12 3 0 55 27 3860
2008 Shift worker 20 41 25 3 3 7 1 67 6 72
2008 Non-shift worker 20 36 17 14 11 2 0 57 26 2813

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 36 14 4 2 11 0 78 6 92
2017 Non-shift worker 15 30 19 19 11 5 1 48 32 3011
2014 Shift worker 25 31 22 12 1 9 0 61 15 105
2014 Non-shift worker 11 28 21 20 15 6 0 41 37 3132
2011 Shift worker 16 39 21 9 4 11 1 63 14 162
2011 Non-shift worker 12 34 19 19 11 5 0 48 32 3859
2008 Shift worker 18 39 20 12 1 9 1 62 15 72
2008 Non-shift worker 10 34 18 22 11 5 0 46 34 2814

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 37 16 7 3 5 0 73 10 93
2017 Non-shift worker 18 27 17 16 15 7 0 49 33 3013
2014 Shift worker 21 32 18 16 6 7 0 57 23 105
2014 Non-shift worker 13 26 18 17 18 7 0 42 38 3133
2011 Shift worker 26 38 19 8 4 5 0 67 12 162
2011 Non-shift worker 17 32 18 15 12 7 0 52 29 3858
2008 Shift worker 18 35 25 5 6 11 1 59 13 72
2008 Non-shift worker 14 31 16 17 14 8 0 49 33 2814

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 47 14 0 1 4 0 84 1 93
2017 Non-shift worker 15 33 16 19 13 3 0 50 33 3008
2014 Shift worker 23 41 18 7 6 4 0 68 13 105
2014 Non-shift worker 11 30 19 20 17 3 0 42 38 3131
2011 Shift worker 25 41 17 9 4 4 0 69 14 162
2011 Non-shift worker 13 34 17 21 12 3 0 49 34 3854
2008 Shift worker 18 47 18 6 6 4 1 68 13 73
2008 Non-shift worker 13 37 15 21 12 2 0 51 34 2813
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 46 12 5 0 1 0 83 5 93
2017 Non-shift worker 22 43 17 12 5 1 0 66 17 3013
2014 Shift worker 26 53 15 6 0 1 0 80 6 104
2014 Non-shift worker 18 41 19 12 7 2 0 61 20 3133
2011 Shift worker 36 41 13 6 3 3 0 79 8 162
2011 Non-shift worker 24 44 15 11 4 2 0 69 16 3862

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 45 9 1 0 6 0 90 1 93
2017 Non-shift worker 30 45 14 6 2 3 0 78 8 3008
2014 Shift worker 28 48 12 4 0 7 0 82 5 105
2014 Non-shift worker 30 44 14 6 3 4 0 77 9 3132
2011 Shift worker 33 41 15 4 1 6 0 78 6 162
2011 Non-shift worker 29 42 15 7 3 5 0 75 10 3862

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 35 10 13 5 3 1 71 19 93
2017 Non-shift worker 28 37 12 11 6 5 1 69 18 3008
2014 Shift worker 33 38 4 12 5 5 4 78 18 104
2014 Non-shift worker 30 38 12 10 6 3 1 71 17 3133
2011 Shift worker 37 35 8 7 3 10 1 80 11 162
2011 Non-shift worker 33 33 12 10 6 5 1 70 18 3860
2008 Shift worker 25 38 13 6 8 7 3 70 15 73
2008 Non-shift worker 29 34 12 12 8 5 1 66 21 2807

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 29 18 19 2 11 1 56 24 93
2017 Non-shift worker 20 35 18 14 7 5 1 58 23 3010
2014 Shift worker 14 30 20 18 5 9 4 51 26 105
2014 Non-shift worker 17 32 21 13 9 6 1 53 24 3133
2011 Shift worker 17 33 19 5 7 14 4 62 15 161
2011 Non-shift worker 17 35 19 14 9 6 1 55 24 3856

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 28 16 8 5 19 4 62 17 92
2017 Non-shift worker 14 21 18 17 17 11 4 40 39 3013
2014 Shift worker 17 24 14 13 11 17 3 52 31 105
2014 Non-shift worker 12 18 18 17 22 10 3 34 45 3134
2011 Shift worker 14 25 16 10 7 23 6 54 24 162
2011 Non-shift worker 12 20 19 17 18 11 3 37 41 3859

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 26 5 14 4 2 2 76 19 93
2017 Non-shift worker 55 21 9 6 3 1 5 81 9 3014
2014 Shift worker 42 20 16 7 7 1 8 67 15 105
2014 Non-shift worker 55 20 10 5 3 1 6 80 9 3133

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 23 4 3 3 5 3 88 7 93
2017 Non-shift worker 62 21 6 3 1 3 4 89 4 3016
2014 Shift worker 49 31 4 6 4 2 4 85 10 105
2014 Non-shift worker 63 20 7 2 1 3 4 89 4 3130
2011 Shift worker 55 26 7 4 3 1 4 85 8 162
2011 Non-shift worker 70 16 6 2 1 2 3 90 3 3862
2008 Shift worker 55 25 7 6 1 1 4 85 8 73
2008 Non-shift worker 68 18 7 2 1 2 3 90 3 2815

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 45 13 1 2 5 2 83 3 93
2017 Non-shift worker 23 36 15 13 8 3 0 62 23 3009
2014 Shift worker 27 41 13 10 1 5 4 74 12 105
2014 Non-shift worker 19 31 17 16 14 3 0 51 31 3133
2011 Shift worker 30 42 14 7 5 2 1 74 12 162
2011 Non-shift worker 25 35 14 14 10 2 0 61 24 3861
2008 Shift worker 40 27 18 5 6 2 1 70 11 73
2008 Non-shift worker 24 35 15 14 10 2 0 60 25 2812

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 28 17 8 4 7 8 66 14 93
2017 Non-shift worker 19 30 13 15 16 3 3 52 34 3014
2014 Shift worker 20 28 14 17 8 3 10 55 29 105
2014 Non-shift worker 14 22 15 20 24 3 2 38 46 3132
2011 Shift worker 21 32 13 10 15 5 4 58 28 162
2011 Non-shift worker 17 28 14 17 19 2 2 47 38 3862
2008 Shift worker 36 45 6 8 4 0 1 82 13 72
2008 Non-shift worker 18 35 14 16 15 2 1 54 32 2813

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 40 19 10 2 6 3 66 13 93
2017 Non-shift worker 18 39 20 11 6 5 1 61 19 3010

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 36 9 1 2 3 0 88 3 93
2017 Non-shift worker 33 39 14 6 4 3 0 75 10 3011
2014 Shift worker 44 39 9 1 1 5 0 88 2 104
2014 Non-shift worker 34 36 15 6 4 5 0 74 10 3133

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 40 7 1 1 1 0 91 2 93
2017 Non-shift worker 31 44 12 8 3 2 0 76 12 3010
2014 Shift worker 40 47 8 3 2 1 0 87 5 104
2014 Non-shift worker 31 39 14 7 5 3 0 72 13 3133
2011 Shift worker 46 36 12 3 0 3 0 84 3 162
2011 Non-shift worker 30 40 14 9 5 2 0 72 14 3857

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 44 3 0 2 0 0 96 2 93
2017 Non-shift worker 39 41 10 6 3 0 0 80 10 3010
2014 Shift worker 47 42 8 1 1 1 0 90 2 103
2014 Non-shift worker 35 38 13 7 5 1 0 74 12 3130
2011 Shift worker 48 39 7 3 1 0 1 88 4 162
2011 Non-shift worker 37 40 12 6 4 1 0 77 10 3858
2008 Shift worker 39 44 9 3 1 3 1 87 4 72
2008 Non-shift worker 34 40 12 8 5 1 0 75 13 2808

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 35 17 0 3 0 0 81 3 93
2017 Non-shift worker 27 35 19 11 8 1 0 62 19 3011
2014 Shift worker 29 38 22 4 6 1 0 68 10 105
2014 Non-shift worker 20 33 19 15 11 1 0 54 27 3133
2011 Shift worker 37 38 12 8 4 1 0 76 12 162
2011 Non-shift worker 25 35 20 11 8 1 0 61 19 3860

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 39 10 2 3 2 0 86 4 93
2017 Non-shift worker 27 40 16 11 6 0 0 67 17 3011
2014 Shift worker 30 41 19 6 4 0 0 71 10 105
2014 Non-shift worker 20 35 18 16 10 1 0 56 26 3131
2011 Shift worker 36 40 12 8 3 1 0 77 11 162
2011 Non-shift worker 25 39 16 12 7 1 0 64 19 3860
2008 Shift worker 37 42 15 4 1 0 1 79 5 73
2008 Non-shift worker 27 40 14 11 7 0 0 67 19 2813

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 16 23 11 5 8 0 59 16 93
2017 Non-shift worker 27 26 19 13 11 4 1 55 25 3013
2014 Shift worker 30 26 23 8 9 3 0 58 18 105
2014 Non-shift worker 22 24 18 17 16 4 1 48 34 3132
2011 Shift worker 33 35 10 10 9 3 0 69 20 162
2011 Non-shift worker 26 26 17 14 12 4 0 55 27 3859
2008 Shift worker 27 34 14 11 5 7 1 67 18 73
2008 Non-shift worker 26 28 17 14 10 4 0 57 25 2811
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 39 28 33 93
2017 Non-shift worker 37 29 34 3017
2014 Shift worker 37 28 36 105
2014 Non-shift worker 39 27 35 3133
2011 Shift worker 31 36 33 162
2011 Non-shift worker 37 30 33 3862

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 0 30 25 0 38 7 37
2017 Non-shift worker 11 26 37 6 13 6 1084
2014 Shift worker 5 21 24 5 9999 45 37
2014 Non-shift worker 10 23 42 12 9999 13 1224
2011 Shift worker 2 36 32 6 9999 24 51
2011 Non-shift worker 12 28 40 9 9999 12 1439
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 13 87 93
2017 Non-shift worker 22 78 3009
2014 Shift worker 11 89 105
2014 Non-shift worker 25 75 3128

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 93 13
2017 Non-shift worker 46 684
2014 Shift worker 44 12
2014 Non-shift worker 45 787

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 33 13
2017 Non-shift worker 67 684
2014 Shift worker 64 12
2014 Non-shift worker 67 787

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 13
2017 Non-shift worker 9 684
2014 Shift worker 0 12
2014 Non-shift worker 10 787

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 13
2014 Shift worker 0 12

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 684
2014 Shift worker 0 12
2014 Non-shift worker 2 787

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 13
2017 Non-shift worker 12 684
2014 Non-shift worker 10 787

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 13
2017 Non-shift worker 4 684
2014 Shift worker 0 12
2014 Non-shift worker 3 787

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 44 684
2014 Non-shift worker 45 788

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 54 13
2017 Non-shift worker 44 684
2014 Non-shift worker 44 788

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 13
2017 Non-shift worker 47 684
2014 Shift worker 49 12
2014 Non-shift worker 49 788

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 47 13
2017 Non-shift worker 44 684
2014 Non-shift worker 46 788

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 36 684
2014 Non-shift worker 37 788

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 67 13
2017 Non-shift worker 58 684
2014 Shift worker 67 12
2014 Non-shift worker 57 788

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 13
2017 Non-shift worker 40 684
2014 Shift worker 47 12
2014 Non-shift worker 40 788

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 13
2017 Non-shift worker 1 684
2014 Shift worker 0 12
2014 Non-shift worker 1 788

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 684
2014 Non-shift worker 6 788

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 684
2014 Non-shift worker 13 788

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 49 684
2014 Shift worker 41 12
2014 Non-shift worker 52 788

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 28 684
2014 Non-shift worker 30 788

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 684
2014 Shift worker 0 12
2014 Non-shift worker 17 788

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 78 13
2017 Non-shift worker 56 684
2014 Non-shift worker 55 787

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 40 13
2017 Non-shift worker 30 684
2014 Non-shift worker 29 787

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 684
2014 Shift worker 0 12
2014 Non-shift worker 15 787

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 684
2014 Shift worker 0 12
2014 Non-shift worker 21 787

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 684
2014 Non-shift worker 13 787

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 684
2014 Shift worker 0 12
2014 Non-shift worker 7 787

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 684
2014 Non-shift worker 15 787

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 13
2017 Non-shift worker 13 684
2014 Shift worker 0 12
2014 Non-shift worker 12 787

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 23 684
2014 Non-shift worker 23 787

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 637
2014 Non-shift worker 10 732

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 637
2014 Non-shift worker 13 732

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 11 637
2014 Non-shift worker 8 732

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 8 637
2014 Shift worker 0 12
2014 Non-shift worker 7 732

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 637
2014 Non-shift worker 10 732

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 637
2014 Shift worker 0 12
2014 Non-shift worker 10 732

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 637
2014 Non-shift worker 11 732

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 637
2014 Non-shift worker 9 732

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 637
2014 Non-shift worker 11 732

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 637
2014 Non-shift worker 28 732

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 637
2014 Non-shift worker 11 732

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 45 637
2014 Shift worker 44 12
2014 Non-shift worker 48 732

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 637
2014 Shift worker 0 12
2014 Non-shift worker 2 732

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 54 637
2014 Shift worker 51 12
2014 Non-shift worker 58 732

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 1 637

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 637
2014 Non-shift worker 14 732

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 87 13 13
2017 Non-shift worker 90 10 683

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 19 13 0 5 34 9 69 9 93
2017 Non-shift worker 10 17 22 9 10 25 7 40 28 3017
2014 Shift worker 15 16 17 1 1 33 17 62 4 105
2014 Non-shift worker 10 16 21 10 11 26 6 38 31 3133

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 29 12 3 3 16 1 78 7 93
2017 Non-shift worker 20 30 21 9 8 12 1 57 19 3015
2014 Shift worker 21 28 22 3 1 19 6 65 5 105
2014 Non-shift worker 18 28 22 10 9 13 1 52 22 3133
2011 Shift worker 36 32 19 3 1 9 1 75 4 162
2011 Non-shift worker 26 37 17 8 5 7 0 68 14 3860
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 35 14 7 10 8 14 60 22 93
2017 Non-shift worker 25 46 8 7 3 2 8 79 11 3016
2014 Shift worker 15 35 17 10 5 7 10 62 18 105
2014 Non-shift worker 26 49 9 5 2 2 7 82 8 3133
2011 Shift worker 20 38 12 11 4 6 9 67 18 161
2011 Non-shift worker 24 49 10 8 2 2 6 79 10 3861
2008 Shift worker 8 39 20 11 8 5 8 55 22 73
2008 Non-shift worker 24 48 9 8 4 2 6 77 12 2819

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 25 13 2 3 29 16 67 8 93
2017 Non-shift worker 8 20 22 8 6 26 11 44 21 3012
2014 Shift worker 10 18 20 4 3 26 19 52 12 105
2014 Non-shift worker 7 19 26 9 6 23 10 39 22 3131
2011 Shift worker 10 21 16 5 4 27 17 56 15 161
2011 Non-shift worker 8 21 25 9 5 25 7 42 21 3859

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 27 7 1 1 17 14 88 3 93
2017 Non-shift worker 34 32 10 3 2 11 8 81 6 3015
2014 Shift worker 28 31 13 2 2 12 13 78 5 105
2014 Non-shift worker 32 32 13 5 3 9 7 76 9 3132
2011 Shift worker 36 26 12 2 0 15 8 82 3 161
2011 Non-shift worker 34 31 12 4 2 10 6 77 8 3860
2008 Shift worker 24 40 9 0 1 16 9 86 2 73
2008 Non-shift worker 33 33 13 4 2 10 6 78 6 2816

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 30 4 3 1 19 13 88 6 93
2017 Non-shift worker 24 31 14 6 2 14 8 71 10 3006
2014 Shift worker 22 30 16 4 1 15 12 72 6 105
2014 Non-shift worker 22 32 16 7 4 12 7 66 14 3133
2011 Shift worker 31 33 9 2 1 16 9 84 3 161
2011 Non-shift worker 25 32 15 6 3 14 5 70 12 3857
2008 Shift worker 32 37 10 1 1 9 9 85 3 72
2008 Non-shift worker 27 32 15 7 4 9 6 70 13 2814
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 5 95 93
2017 Non-shift worker 12 88 3016
2014 Shift worker 5 95 105
2014 Non-shift worker 12 88 3132

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 351
2014 Non-shift worker 34 346

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 78 351
2014 Non-shift worker 78 346

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 351
2014 Non-shift worker 6 346

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 351
2014 Non-shift worker 5 346

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 351
2014 Non-shift worker 14 346

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 351
2014 Non-shift worker 5 346

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 36 348
2014 Non-shift worker 35 344

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 348
2014 Non-shift worker 17 344

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 348
2014 Non-shift worker 11 344

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 348
2014 Non-shift worker 4 344

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 348
2014 Non-shift worker 20 344

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 348
2014 Non-shift worker 23 344

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 348
2014 Non-shift worker 2 344

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 348

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 348
2014 Non-shift worker 8 344

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 348
2014 Non-shift worker 20 344

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 348
2014 Non-shift worker 18 344

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 348
2014 Non-shift worker 19 344

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 33 350
2014 Non-shift worker 32 344

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 350
2014 Non-shift worker 17 344

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 350
2014 Non-shift worker 8 344

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 350
2014 Non-shift worker 16 344

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 350
2014 Non-shift worker 5 344

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 350
2014 Non-shift worker 6 344

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 350
2014 Non-shift worker 12 344

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 350
2014 Non-shift worker 9 344

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 49 350
2014 Non-shift worker 43 344

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 327
2014 Non-shift worker 8 321

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 327
2014 Non-shift worker 10 321

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 327
2014 Non-shift worker 4 321

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 327
2014 Non-shift worker 3 321

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 327
2014 Non-shift worker 5 321

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 327
2014 Non-shift worker 7 321

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 327
2014 Non-shift worker 8 321

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 327
2014 Non-shift worker 11 321

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 327
2014 Non-shift worker 25 321

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 327
2014 Non-shift worker 8 321

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 41 327
2014 Non-shift worker 48 321

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 327
2014 Non-shift worker 1 321

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 61 327
2014 Non-shift worker 62 321

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 327
2014 Non-shift worker 11 321

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Non-shift worker 91 9 353

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 20 9 4 2 33 11 73 11 93
2017 Non-shift worker 11 17 23 5 5 34 6 46 16 3009
2014 Shift worker 11 23 16 0 0 37 14 68 0 105
2014 Non-shift worker 10 16 24 4 6 34 6 43 17 3132

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 33 13 2 2 15 4 79 4 93
2017 Non-shift worker 22 31 20 5 4 16 2 64 11 3012
2014 Shift worker 23 29 18 3 0 23 4 72 4 105
2014 Non-shift worker 19 27 22 6 5 19 2 58 14 3128
2011 Shift worker 38 35 13 3 2 9 1 80 5 162
2011 Non-shift worker 31 35 15 6 3 9 0 73 10 3858
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 19 20 14 22 0 6 40 39 93
2017 Non-shift worker 17 21 20 15 24 0 2 39 40 3008

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 35 19 11 3 0 5 65 15 93
2017 Non-shift worker 16 26 26 17 13 0 1 43 30 3010

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 20 15 11 4 0 8 67 17 93
2017 Non-shift worker 20 28 24 15 10 0 2 50 25 3008

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 19 18 11 11 0 5 58 24 93
2017 Non-shift worker 18 24 22 18 16 1 2 44 34 3012

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 16 10 7 3 0 9 78 11 93
2017 Non-shift worker 40 26 15 7 5 0 8 71 13 3007

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 30 14 11 5 0 1 69 17 93
2017 Non-shift worker 24 29 26 12 8 0 1 53 21 3007

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 27 22 8 1 0 2 68 9 93
2017 Non-shift worker 24 32 24 11 6 1 2 57 18 3002

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 34 15 10 1 0 4 73 11 93
2017 Non-shift worker 19 31 25 15 8 1 2 51 23 3004

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 30 21 9 4 0 3 66 13 93
2017 Non-shift worker 22 29 22 15 10 1 2 52 25 3006

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 36 13 7 3 0 4 77 10 93
2017 Non-shift worker 27 32 21 11 6 1 2 61 17 3000

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 61 14 12 9 2 0 3 77 11 93
2017 Non-shift worker 48 23 14 8 6 0 2 72 14 3012

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 75 12 3 1 5 0 5 91 6 92
2017 Non-shift worker 64 16 7 5 4 1 4 84 9 3010

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 23 6 4 5 0 1 86 9 92
2017 Non-shift worker 51 28 10 5 3 0 2 82 8 3006

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 27 4 3 5 1 1 88 8 93
2017 Non-shift worker 54 20 11 7 5 1 2 76 13 3009

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 70 8 4 1 1 0 16 94 2 93
2017 Non-shift worker 52 13 6 3 1 0 24 88 5 3010

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 72 20 2 2 1 0 4 95 3 93
2017 Non-shift worker 61 20 8 3 1 1 6 88 4 2987

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 11 13 5 11 0 4 69 17 93
2017 Non-shift worker 60 17 8 5 4 1 4 82 10 3013

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 22 21 4 1 0 1 73 5 93
2017 Non-shift worker 48 29 13 4 2 0 3 80 6 3001

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 46 27 8 4 0 2 60 13 93
2017 Non-shift worker 10 28 39 16 6 0 0 39 23 3019

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 2 13 47 21 15 1 1 37 15 90
2017 Non-shift worker 9 22 39 20 8 0 1 29 32 3008

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 37 16 6 2 10 1 73 10 93
2017 Non-shift worker 20 43 16 10 7 4 0 65 18 3012

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 44 12 9 4 1 1 74 13 93
2017 Non-shift worker 14 37 19 16 11 3 0 53 28 3013
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 14 86 92
2017 Non-shift worker 18 82 3007
2014 Shift worker 12 88 105
2014 Non-shift worker 16 84 3129

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 69 31 13
2017 Non-shift worker 74 26 527
2014 Shift worker 68 32 13
2014 Non-shift worker 75 25 497

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Non-shift worker 48 36 5 7 3 0 0 85 10 395
2014 Non-shift worker 46 28 8 12 5 0 1 75 17 375
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 28 23 14 11 0 2 23 77 93
2017 Non-shift worker 23 24 20 13 16 3 1 24 76 3018

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 68
2017 Non-shift worker 26 2208

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 54 68
2017 Non-shift worker 37 2208

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 68
2017 Non-shift worker 21 2208

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 28 68
2017 Non-shift worker 50 2208

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 6 68
2017 Non-shift worker 6 2208

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 33 68
2017 Non-shift worker 40 2208

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 10 55 21 1 2 10 69
2017 Non-shift worker 5 42 20 11 6 16 2152

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 29 15 13 11 5 13 53 29 68
2017 Non-shift worker 9 21 16 18 27 2 7 34 49 2211

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 1 15 14 27 31 6 7 18 66 69
2017 Non-shift worker 2 8 10 18 54 2 5 11 78 2213
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