2017 Public Service Employee Survey Results for Indigenous and Northern Affairs Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 44 7 15 7 0 0 70 23 700
2017 Language of service - Both English and French 32 45 7 9 7 0 0 77 17 368
2014 Language of service - English only 21 45 5 17 11 0 0 66 28 707
2014 Language of service - Both English and French 36 43 6 11 4 0 0 79 14 344
2011 Language of service - English only 32 46 4 13 5 0 0 78 18 915
2011 Language of service - Both English and French 42 41 6 9 2 0 0 83 11 520
2008 Language of service - English only 34 46 4 13 4 0 0 80 16 760
2008 Language of service - Both English and French 46 40 4 7 3 0 0 86 10 410

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 20 5 3 2 1 2 90 5 698
2017 Language of service - Both English and French 53 32 8 4 2 0 0 85 7 368
2014 Language of service - English only 67 23 3 1 1 2 3 94 3 707
2014 Language of service - Both English and French 55 31 4 6 3 0 0 87 9 344
2011 Language of service - English only 73 17 4 1 1 1 2 93 3 915
2011 Language of service - Both English and French 59 26 5 7 3 1 0 86 10 520
2008 Language of service - English only 75 17 3 1 1 0 2 95 2 759
2008 Language of service - Both English and French 60 26 5 6 2 0 1 87 8 409

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 14 4 3 2 0 2 90 5 697
2017 Language of service - Both English and French 39 28 12 14 7 0 1 67 21 368
2014 Language of service - English only 73 18 3 2 1 1 3 94 3 705
2014 Language of service - Both English and French 39 27 10 15 9 0 0 65 24 344
2011 Language of service - English only 78 12 4 2 2 0 3 93 3 913
2011 Language of service - Both English and French 41 24 9 15 10 0 1 66 25 520
2008 Language of service - English only 80 13 2 1 1 0 3 95 2 758
2008 Language of service - Both English and French 39 25 8 19 9 0 1 64 28 408

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 35 6 16 11 0 0 67 27 699
2017 Language of service - Both English and French 38 38 6 8 11 0 0 75 19 368
2014 Language of service - English only 36 31 6 15 12 0 0 68 27 706
2014 Language of service - Both English and French 35 34 9 11 10 0 0 69 22 343
2011 Language of service - English only 38 38 5 11 8 0 0 76 18 912
2011 Language of service - Both English and French 47 33 7 9 4 0 0 80 13 521

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 36 13 20 14 0 0 53 34 698
2017 Language of service - Both English and French 29 42 11 13 4 0 0 71 18 368
2014 Language of service - English only 17 34 10 22 17 0 0 50 39 707
2014 Language of service - Both English and French 31 38 10 14 6 0 0 69 20 345
2011 Language of service - English only 24 39 11 17 9 0 0 63 26 915
2011 Language of service - Both English and French 35 36 12 12 4 0 1 71 16 521
2008 Language of service - English only 22 39 14 15 9 0 0 62 24 758
2008 Language of service - Both English and French 38 35 12 9 5 0 0 73 14 409

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 37 9 8 3 0 0 80 12 697
2017 Language of service - Both English and French 41 39 9 8 3 0 0 80 11 368
2014 Language of service - English only 38 38 9 10 5 0 0 76 15 707
2014 Language of service - Both English and French 36 43 10 6 5 0 0 79 11 345
2011 Language of service - English only 46 34 9 6 4 1 0 81 9 915
2011 Language of service - Both English and French 41 36 12 7 4 0 0 76 12 520
2008 Language of service - English only 42 39 9 6 4 0 0 81 10 760
2008 Language of service - Both English and French 44 40 9 5 1 0 0 84 6 409

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 36 7 6 3 0 0 84 9 698
2017 Language of service - Both English and French 43 40 9 3 4 0 0 83 8 368
2014 Language of service - English only 41 40 7 6 5 0 0 81 11 707
2014 Language of service - Both English and French 45 37 6 7 5 0 0 82 12 345
2011 Language of service - English only 53 35 6 4 2 0 0 88 6 915
2011 Language of service - Both English and French 47 35 8 6 4 0 0 82 10 521
2008 Language of service - English only 47 41 6 3 4 0 0 88 6 759
2008 Language of service - Both English and French 48 38 7 5 2 0 0 86 7 410

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 38 9 12 5 0 0 74 17 696
2017 Language of service - Both English and French 39 43 7 6 4 0 0 82 10 368
2014 Language of service - English only 32 37 15 12 4 1 0 69 16 706
2014 Language of service - Both English and French 40 41 9 5 5 1 0 81 10 345

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 36 9 12 9 1 0 70 21 698
2017 Language of service - Both English and French 38 38 10 5 7 0 1 77 13 368
2014 Language of service - English only 27 33 12 14 14 0 0 60 28 707
2014 Language of service - Both English and French 34 34 14 10 8 0 1 69 18 345
2011 Language of service - English only 35 36 8 13 8 1 0 71 20 916
2011 Language of service - Both English and French 34 31 15 10 6 0 2 67 17 522

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 25 11 11 16 2 8 58 30 697
2017 Language of service - Both English and French 35 26 12 6 8 1 12 70 16 368
2014 Language of service - English only 20 22 12 16 25 1 4 44 43 707
2014 Language of service - Both English and French 28 29 8 8 15 1 10 64 27 345
2011 Language of service - English only 32 25 9 12 17 1 5 60 31 916
2011 Language of service - Both English and French 36 21 9 9 13 2 11 65 26 522
2008 Language of service - English only 33 25 7 14 16 1 5 61 32 760
2008 Language of service - Both English and French 40 20 8 9 11 2 10 68 23 409

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 41 8 10 3 0 0 79 13 698
2017 Language of service - Both English and French 35 43 13 5 4 0 0 78 9 367
2014 Language of service - English only 30 43 8 11 8 0 0 73 19 706
2014 Language of service - Both English and French 31 46 9 8 6 0 0 77 14 345
2011 Language of service - English only 39 39 10 8 4 0 0 78 12 916
2011 Language of service - Both English and French 41 36 9 8 6 0 0 77 14 522
2008 Language of service - English only 37 42 9 8 5 0 0 78 13 752
2008 Language of service - Both English and French 43 39 8 9 1 0 0 82 10 405

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 35 15 17 11 0 0 57 28 698
2017 Language of service - Both English and French 27 35 19 11 8 0 1 62 19 367
2014 Language of service - English only 16 32 17 15 19 0 0 48 34 707
2014 Language of service - Both English and French 24 34 17 12 13 0 0 58 25 344
2011 Language of service - English only 18 36 14 18 13 0 0 54 31 916
2011 Language of service - Both English and French 23 36 16 17 8 0 0 59 25 521

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 40 11 15 9 0 0 64 25 697
2017 Language of service - Both English and French 29 46 12 8 4 0 0 76 12 368

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 43 9 7 4 1 0 80 11 698
2017 Language of service - Both English and French 42 41 10 5 2 1 0 83 7 366
2014 Language of service - English only 35 40 13 7 5 1 0 76 11 707
2014 Language of service - Both English and French 40 42 8 7 3 0 0 82 10 345
2011 Language of service - English only 40 41 9 6 3 1 0 82 9 916
2011 Language of service - Both English and French 41 41 9 6 3 1 0 82 9 522
2008 Language of service - English only 44 39 8 6 2 1 0 84 8 758
2008 Language of service - Both English and French 46 38 8 6 2 0 0 85 8 409

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 38 13 11 12 0 0 63 24 699
2017 Language of service - Both English and French 31 34 17 10 7 0 0 66 17 368

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 33 8 4 1 1 0 87 4 697
2017 Language of service - Both English and French 48 41 6 1 3 0 0 90 4 367
2014 Language of service - English only 60 28 7 4 2 0 0 88 6 707
2014 Language of service - Both English and French 57 31 6 3 3 0 0 88 6 344
2011 Language of service - English only 61 31 6 2 1 0 0 92 2 913
2011 Language of service - Both English and French 60 30 6 3 1 0 0 90 4 522

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 42 11 12 7 0 0 70 20 695
2017 Language of service - Both English and French 28 47 11 8 5 0 1 75 14 366
2014 Language of service - English only 17 40 11 18 13 1 0 58 31 707
2014 Language of service - Both English and French 23 41 13 12 10 0 1 65 22 345
2011 Language of service - English only 28 40 10 13 8 1 0 69 20 913
2011 Language of service - Both English and French 32 39 12 10 6 0 0 72 16 522

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 39 11 13 7 0 0 69 20 696
2017 Language of service - Both English and French 33 40 13 8 6 0 1 73 14 367
2014 Language of service - English only 23 35 13 16 12 1 0 58 29 707
2014 Language of service - Both English and French 29 33 18 10 9 0 0 62 20 345

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 35 12 15 9 0 0 64 24 697
2017 Language of service - Both English and French 32 40 13 10 6 0 0 71 16 366
2014 Language of service - English only 19 34 14 17 15 1 0 53 32 707
2014 Language of service - Both English and French 27 38 15 12 8 0 0 65 19 345
2011 Language of service - English only 31 37 13 12 6 1 0 69 18 914
2011 Language of service - Both English and French 35 38 14 8 4 1 0 74 12 521

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 39 10 7 2 0 0 81 9 696
2017 Language of service - Both English and French 40 42 11 4 3 0 0 82 8 364
2014 Language of service - English only 38 34 13 9 6 0 0 73 15 706
2014 Language of service - Both English and French 40 37 11 7 5 0 0 78 11 344
2011 Language of service - English only 43 39 9 6 2 0 0 82 8 916
2011 Language of service - Both English and French 42 40 7 7 4 0 0 82 11 522
2008 Language of service - English only 44 38 9 6 4 0 0 81 10 759
2008 Language of service - Both English and French 48 39 6 6 1 0 0 87 7 409

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 33 20 11 10 0 0 58 21 697
2017 Language of service - Both English and French 35 33 18 8 5 0 1 68 14 368
2014 Language of service - English only 19 26 23 17 15 0 1 45 32 706
2014 Language of service - Both English and French 37 33 16 7 6 0 0 70 14 345
2011 Language of service - English only 22 31 24 12 11 0 1 53 23 916
2011 Language of service - Both English and French 29 29 23 11 6 0 1 59 18 521
2008 Language of service - English only 16 31 25 13 14 0 0 47 27 758
2008 Language of service - Both English and French 23 30 22 13 11 0 0 53 24 408

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 29 36 14 4 1 2 18 45 697
2017 Language of service - Both English and French 11 30 35 13 8 1 2 21 42 365
2014 Language of service - English only 20 30 31 13 5 1 1 17 51 707
2014 Language of service - Both English and French 12 31 36 16 5 0 1 21 42 345
2011 Language of service - English only 13 31 34 15 5 1 1 20 45 915
2011 Language of service - Both English and French 12 30 35 15 6 0 3 21 43 521
2008 Language of service - English only 15 28 37 15 4 0 1 20 43 759
2008 Language of service - Both English and French 14 31 35 12 6 0 1 18 46 408

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 20 34 19 10 2 3 30 34 694
2017 Language of service - Both English and French 9 25 31 19 9 3 4 30 37 366
2014 Language of service - English only 21 27 26 16 7 2 1 23 50 706
2014 Language of service - Both English and French 12 24 32 18 10 2 2 29 37 344
2011 Language of service - English only 16 25 26 18 10 2 2 29 43 911
2011 Language of service - Both English and French 11 21 28 23 11 2 3 36 34 521
2008 Language of service - English only 15 24 31 19 8 2 1 28 41 755
2008 Language of service - Both English and French 13 22 31 21 10 2 2 32 37 406

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 29 27 11 6 2 3 18 53 697
2017 Language of service - Both English and French 26 30 25 9 6 2 2 16 58 366
2014 Language of service - English only 30 27 27 10 5 0 2 15 58 707
2014 Language of service - Both English and French 28 32 23 11 5 0 1 16 61 344
2011 Language of service - English only 21 27 29 12 7 1 3 20 49 909
2011 Language of service - Both English and French 20 26 30 14 6 1 3 21 48 520
2008 Language of service - English only 21 31 30 11 5 1 1 17 53 759
2008 Language of service - Both English and French 20 30 27 13 5 1 4 19 52 410

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 19 34 23 10 1 2 34 31 695
2017 Language of service - Both English and French 11 23 31 21 11 0 3 33 35 365
2014 Language of service - English only 17 21 31 21 7 1 2 28 39 702
2014 Language of service - Both English and French 12 26 34 19 8 0 1 27 39 345
2011 Language of service - English only 11 19 37 20 9 1 2 31 31 910
2011 Language of service - Both English and French 12 25 33 20 7 1 2 28 38 520
2008 Language of service - English only 13 19 36 22 8 1 2 31 33 757
2008 Language of service - Both English and French 12 29 32 18 4 0 3 23 43 408

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 22 30 14 7 1 3 22 47 697
2017 Language of service - Both English and French 20 23 27 14 11 2 4 26 46 367
2014 Language of service - English only 40 23 23 9 4 0 1 13 63 706
2014 Language of service - Both English and French 23 30 29 11 5 0 2 16 54 344
2011 Language of service - English only 27 29 24 11 6 1 2 17 58 913
2011 Language of service - Both English and French 19 30 25 15 7 1 3 23 51 519
2008 Language of service - English only 27 26 26 14 4 1 1 19 55 757
2008 Language of service - Both English and French 20 31 26 12 6 1 4 19 53 409

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 22 27 19 10 2 3 31 42 695
2017 Language of service - Both English and French 18 26 26 16 10 1 3 27 45 366
2014 Language of service - English only 19 24 30 14 8 2 3 23 45 705
2014 Language of service - Both English and French 16 22 28 21 10 2 2 32 40 345
2011 Language of service - English only 18 24 29 15 7 2 4 24 45 911
2011 Language of service - Both English and French 15 24 29 16 10 3 3 28 41 522
2008 Language of service - English only 21 26 28 15 5 2 3 21 50 758
2008 Language of service - Both English and French 20 25 24 17 7 2 4 26 49 410

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 27 30 9 6 3 3 16 53 695
2017 Language of service - Both English and French 21 24 30 13 6 2 3 21 48 365
2014 Language of service - English only 32 27 26 8 3 1 1 12 61 706
2014 Language of service - Both English and French 23 28 28 11 9 0 1 20 52 343
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 11 5 2 2 0 5 90 4 698
2017 Language of service - Both English and French 51 25 6 12 5 0 1 77 17 367
2014 Language of service - English only 74 11 4 1 1 1 8 93 2 707
2014 Language of service - Both English and French 58 18 5 9 8 0 2 78 17 345
2011 Language of service - English only 74 9 6 1 2 1 7 90 4 912
2011 Language of service - Both English and French 57 18 7 10 6 0 2 77 16 522
2008 Language of service - English only 72 7 5 2 1 1 12 91 4 758
2008 Language of service - Both English and French 52 18 8 10 8 0 4 73 19 409

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 31 15 14 12 4 2 57 28 698
2017 Language of service - Both English and French 22 36 15 10 9 4 3 63 21 368
2014 Language of service - English only 22 28 17 14 15 3 1 52 30 707
2014 Language of service - Both English and French 27 30 12 15 11 2 4 60 27 345

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 31 12 11 11 0 0 65 23 698
2017 Language of service - Both English and French 41 32 12 10 4 1 0 74 14 368
2014 Language of service - English only 34 27 9 17 13 1 0 61 30 707
2014 Language of service - Both English and French 41 30 8 11 10 0 0 71 21 344

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 32 13 15 10 1 0 61 26 696
2017 Language of service - Both English and French 28 41 12 11 7 0 1 70 18 367
2014 Language of service - English only 21 34 14 17 12 1 1 56 30 706
2014 Language of service - Both English and French 27 36 12 15 9 0 0 64 24 345
2011 Language of service - English only 26 34 11 16 11 2 0 61 27 916
2011 Language of service - Both English and French 31 33 12 16 7 1 1 65 23 521
2008 Language of service - English only 26 36 10 16 11 2 0 63 27 760
2008 Language of service - Both English and French 29 40 12 13 5 0 1 70 18 410

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 25 15 12 11 10 1 57 27 695
2017 Language of service - Both English and French 24 32 14 13 9 7 1 61 24 368
2014 Language of service - English only 21 28 13 17 14 5 1 52 34 706
2014 Language of service - Both English and French 26 31 12 12 12 6 1 62 25 345
2011 Language of service - English only 26 24 14 15 16 5 0 53 32 915
2011 Language of service - Both English and French 31 28 13 11 12 4 1 62 24 521
2008 Language of service - English only 28 27 10 15 14 6 1 59 30 760
2008 Language of service - Both English and French 29 29 15 14 8 4 1 61 24 410

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 22 15 19 18 12 2 39 44 695
2017 Language of service - Both English and French 11 25 20 16 11 12 4 43 33 367
2014 Language of service - English only 6 20 18 23 22 9 2 29 50 706
2014 Language of service - Both English and French 10 22 16 19 18 10 4 38 44 345

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 40 12 9 6 0 0 73 15 695
2017 Language of service - Both English and French 36 45 8 6 4 0 0 82 10 367
2014 Language of service - English only 28 40 11 14 7 0 0 68 21 706
2014 Language of service - Both English and French 36 41 10 8 4 0 0 77 13 345
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 36 10 11 10 1 0 70 20 700
2017 Language of service - Both English and French 35 43 10 6 5 1 0 79 11 367
2014 Language of service - English only 32 34 13 11 10 1 0 66 21 705
2014 Language of service - Both English and French 41 31 13 7 7 0 1 73 14 344
2011 Language of service - English only 30 33 14 13 9 1 0 64 22 914
2011 Language of service - Both English and French 40 31 11 10 6 1 0 72 16 522
2008 Language of service - English only 31 35 11 12 10 1 1 67 22 757
2008 Language of service - Both English and French 39 32 9 11 8 0 0 72 19 409

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 29 13 8 8 2 1 70 16 699
2017 Language of service - Both English and French 46 32 11 4 5 2 0 79 9 368
2014 Language of service - English only 34 31 14 10 8 1 0 66 19 705
2014 Language of service - Both English and French 42 30 13 7 5 1 1 75 12 345
2011 Language of service - English only 37 29 13 11 7 2 1 68 19 914
2011 Language of service - Both English and French 44 27 11 10 5 2 1 73 15 522
2008 Language of service - English only 39 28 11 10 9 2 1 69 20 757
2008 Language of service - Both English and French 42 28 11 9 7 2 0 72 17 410

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 31 9 12 9 1 0 69 22 700
2017 Language of service - Both English and French 43 34 9 8 4 1 0 78 13 367
2014 Language of service - English only 32 32 11 12 10 1 1 65 23 705
2014 Language of service - Both English and French 41 36 8 8 7 0 0 77 15 345
2011 Language of service - English only 35 32 9 14 8 1 1 69 22 913
2011 Language of service - Both English and French 42 33 9 10 6 0 0 76 15 522
2008 Language of service - English only 36 33 8 12 10 1 1 69 22 756
2008 Language of service - Both English and French 43 29 9 10 9 1 0 72 19 409

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 9 3 2 1 0 6 94 3 698
2017 Language of service - Both English and French 72 17 5 2 2 1 1 91 4 367
2014 Language of service - English only 77 9 4 0 1 0 8 94 1 705
2014 Language of service - Both English and French 71 18 3 1 4 0 1 91 6 345
2011 Language of service - English only 76 9 4 1 2 1 8 93 2 914
2011 Language of service - Both English and French 75 11 3 4 5 0 1 87 9 522
2008 Language of service - English only 77 5 5 1 0 0 11 93 2 759
2008 Language of service - Both English and French 73 12 3 3 5 0 4 88 8 410

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 22 7 8 9 4 4 75 18 700
2017 Language of service - Both English and French 42 29 9 6 5 4 4 78 12 367
2014 Language of service - English only 40 22 8 8 11 3 7 69 22 706
2014 Language of service - Both English and French 39 26 9 8 8 3 8 73 17 345
2011 Language of service - English only 41 27 10 9 7 3 4 72 17 912
2011 Language of service - Both English and French 36 24 13 9 11 3 4 65 21 522

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 23 8 10 9 1 0 73 18 698
2017 Language of service - Both English and French 54 31 6 4 4 1 0 86 8 368

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 23 11 7 7 3 0 75 14 698
2017 Language of service - Both English and French 54 29 8 4 4 2 0 84 8 366

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 26 11 7 10 1 0 72 17 700
2017 Language of service - Both English and French 50 29 10 4 6 1 0 80 10 368
2014 Language of service - English only 40 26 13 10 11 0 0 66 21 706
2014 Language of service - Both English and French 48 27 11 8 5 1 1 76 13 345
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 41 16 13 8 1 3 61 22 169
2017 Language of service - Both English and French 21 38 20 8 8 1 4 62 17 107
2014 Language of service - English only 14 38 16 15 12 3 3 55 28 171
2014 Language of service - Both English and French 23 31 18 13 7 5 4 58 22 102

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 31 18 14 10 4 1 56 25 699
2017 Language of service - Both English and French 24 36 16 11 7 6 0 64 19 368
2014 Language of service - English only 16 30 18 16 12 8 0 50 30 707
2014 Language of service - Both English and French 21 35 16 14 8 6 0 60 24 345
2011 Language of service - English only 18 32 17 15 14 4 0 52 30 915
2011 Language of service - Both English and French 23 34 17 10 9 6 1 61 21 521

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 31 18 17 12 2 1 52 30 699
2017 Language of service - Both English and French 19 36 19 14 10 3 0 57 24 368
2014 Language of service - English only 13 28 20 18 17 3 0 43 37 707
2014 Language of service - Both English and French 20 30 19 16 12 2 0 52 29 345
2011 Language of service - English only 15 32 18 18 15 2 0 48 34 915
2011 Language of service - Both English and French 19 33 23 9 10 5 1 55 21 522
2008 Language of service - English only 17 33 15 16 17 2 0 51 34 759
2008 Language of service - Both English and French 22 35 18 10 11 2 0 59 22 410

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 27 19 21 15 3 1 42 38 699
2017 Language of service - Both English and French 13 36 21 14 10 6 0 52 26 367
2014 Language of service - English only 9 27 17 22 19 6 0 38 43 707
2014 Language of service - Both English and French 12 30 20 20 13 5 0 45 34 345
2011 Language of service - English only 10 30 17 23 16 4 0 42 40 914
2011 Language of service - Both English and French 13 37 21 14 8 6 0 53 24 522
2008 Language of service - English only 10 30 15 25 16 3 0 41 43 761
2008 Language of service - Both English and French 13 35 22 15 9 5 1 51 26 410

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 26 15 17 19 5 1 45 39 698
2017 Language of service - Both English and French 17 28 20 15 13 7 0 49 30 368
2014 Language of service - English only 12 23 18 17 23 7 0 37 43 706
2014 Language of service - Both English and French 14 31 15 18 14 7 0 49 35 345
2011 Language of service - English only 15 28 17 18 16 6 0 46 37 915
2011 Language of service - Both English and French 19 30 19 12 10 9 0 54 25 522
2008 Language of service - English only 14 28 15 17 19 7 0 45 39 758
2008 Language of service - Both English and French 16 28 18 14 15 8 1 49 32 410

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 31 14 23 16 3 0 45 41 697
2017 Language of service - Both English and French 18 37 19 15 8 3 0 57 23 368
2014 Language of service - English only 10 26 16 22 22 3 0 38 46 706
2014 Language of service - Both English and French 13 35 23 15 13 1 0 49 28 345
2011 Language of service - English only 12 30 15 24 16 2 0 43 41 914
2011 Language of service - Both English and French 17 38 19 14 9 2 0 57 23 521
2008 Language of service - English only 13 35 15 20 15 2 0 49 36 760
2008 Language of service - Both English and French 17 35 18 19 9 1 0 53 29 410
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 39 20 15 6 0 0 59 21 697
2017 Language of service - Both English and French 20 47 19 10 4 1 0 67 14 367
2014 Language of service - English only 14 36 21 15 10 2 0 52 27 707
2014 Language of service - Both English and French 24 43 16 11 5 1 0 68 16 345
2011 Language of service - English only 20 41 16 16 5 2 0 62 22 916
2011 Language of service - Both English and French 30 44 13 9 3 1 0 75 12 522

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 43 15 9 2 1 0 73 11 696
2017 Language of service - Both English and French 26 49 15 5 2 3 0 77 7 368
2014 Language of service - English only 31 41 13 8 4 2 0 74 13 706
2014 Language of service - Both English and French 29 47 13 6 2 3 0 78 8 345
2011 Language of service - English only 29 42 15 8 4 2 0 73 11 915
2011 Language of service - Both English and French 29 40 16 7 3 5 0 73 11 522

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 36 12 12 8 4 1 66 21 697
2017 Language of service - Both English and French 28 39 14 11 3 3 0 70 15 367
2014 Language of service - English only 27 37 12 13 8 3 0 66 21 706
2014 Language of service - Both English and French 36 39 8 8 7 2 1 77 15 344
2011 Language of service - English only 28 33 13 13 8 4 1 65 21 916
2011 Language of service - Both English and French 38 33 10 10 4 4 0 74 15 521
2008 Language of service - English only 26 35 13 11 8 5 1 65 20 758
2008 Language of service - Both English and French 35 32 11 12 7 3 1 69 20 409

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 37 18 13 8 3 1 59 22 699
2017 Language of service - Both English and French 23 32 20 13 5 6 1 58 20 367
2014 Language of service - English only 18 36 21 14 9 3 0 55 23 706
2014 Language of service - Both English and French 20 32 21 12 7 6 2 56 20 345
2011 Language of service - English only 14 36 19 15 10 4 1 53 27 914
2011 Language of service - Both English and French 20 33 21 12 7 6 1 57 20 522

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 23 14 19 19 8 3 41 43 699
2017 Language of service - Both English and French 16 21 21 13 17 9 2 42 34 367
2014 Language of service - English only 14 17 18 19 25 6 1 33 48 706
2014 Language of service - Both English and French 11 17 18 19 20 11 4 33 46 345
2011 Language of service - English only 12 20 17 18 24 7 2 35 46 915
2011 Language of service - Both English and French 13 19 16 16 18 13 4 39 41 522

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 14 8 3 1 0 8 87 5 700
2017 Language of service - Both English and French 37 29 11 12 6 3 3 69 19 368
2014 Language of service - English only 65 14 7 2 2 1 9 88 4 706
2014 Language of service - Both English and French 43 26 10 8 8 0 3 72 17 345

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 15 6 1 2 2 6 90 3 700
2017 Language of service - Both English and French 50 31 8 5 1 2 2 86 6 368
2014 Language of service - English only 67 14 7 1 1 4 7 90 2 705
2014 Language of service - Both English and French 50 32 5 6 4 2 2 85 10 344
2011 Language of service - English only 68 15 8 1 1 3 4 89 2 915
2011 Language of service - Both English and French 64 22 6 2 3 2 1 88 6 522
2008 Language of service - English only 69 14 7 1 1 2 6 90 3 759
2008 Language of service - Both English and French 62 25 5 3 3 1 2 89 6 409

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 34 17 17 12 2 0 52 30 697
2017 Language of service - Both English and French 26 40 18 9 5 3 0 68 14 367
2014 Language of service - English only 15 26 17 20 18 3 0 43 39 705
2014 Language of service - Both English and French 21 32 19 16 11 1 1 53 27 345
2011 Language of service - English only 20 33 14 17 15 1 0 54 32 914
2011 Language of service - Both English and French 29 33 13 13 9 2 0 64 23 522
2008 Language of service - English only 20 32 16 16 15 1 0 52 31 759
2008 Language of service - Both English and French 29 36 13 12 8 2 0 66 20 410

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 29 14 17 19 4 1 48 37 699
2017 Language of service - Both English and French 20 30 15 15 16 3 3 53 32 368
2014 Language of service - English only 14 21 12 21 29 2 2 36 52 705
2014 Language of service - Both English and French 14 21 17 22 21 2 3 37 45 345
2011 Language of service - English only 15 27 14 16 24 2 2 44 41 915
2011 Language of service - Both English and French 19 25 16 17 18 2 3 46 37 522
2008 Language of service - English only 16 32 12 18 19 2 1 50 38 757
2008 Language of service - Both English and French 22 34 16 14 12 1 2 57 27 410

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 39 20 15 8 4 0 55 24 698
2017 Language of service - Both English and French 19 37 25 8 5 5 0 60 14 366

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 39 16 7 5 2 0 71 13 698
2017 Language of service - Both English and French 32 43 13 5 4 3 1 77 9 368
2014 Language of service - English only 33 36 14 7 5 5 1 73 13 706
2014 Language of service - Both English and French 33 40 14 7 3 4 0 75 9 344

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 42 12 11 4 1 0 72 15 695
2017 Language of service - Both English and French 34 46 11 7 2 1 0 80 9 368
2014 Language of service - English only 27 38 14 11 7 2 0 67 18 705
2014 Language of service - Both English and French 33 39 14 6 4 2 0 74 11 344
2011 Language of service - English only 25 40 14 11 8 2 0 67 19 914
2011 Language of service - Both English and French 34 37 15 7 4 2 0 73 11 522

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 37 14 8 4 0 0 74 12 698
2017 Language of service - Both English and French 37 48 8 5 3 0 0 85 7 366
2014 Language of service - English only 32 37 13 9 8 1 0 69 18 704
2014 Language of service - Both English and French 36 40 12 6 4 2 0 78 10 343
2011 Language of service - English only 31 40 12 9 7 1 0 72 16 915
2011 Language of service - Both English and French 41 36 12 7 4 0 0 77 11 522
2008 Language of service - English only 32 38 13 9 6 1 0 70 16 758
2008 Language of service - Both English and French 37 39 10 9 5 0 0 76 14 407

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 34 20 11 9 0 0 60 20 697
2017 Language of service - Both English and French 30 36 17 9 8 1 0 66 17 366
2014 Language of service - English only 18 28 18 18 17 2 0 47 35 706
2014 Language of service - Both English and French 23 34 18 14 9 0 0 58 23 345
2011 Language of service - English only 22 34 19 14 10 1 0 56 24 915
2011 Language of service - Both English and French 28 35 20 9 7 1 0 63 17 520

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 38 17 13 7 0 0 63 20 697
2017 Language of service - Both English and French 28 41 17 8 6 0 0 69 14 368
2014 Language of service - English only 18 30 16 20 14 2 0 49 35 706
2014 Language of service - Both English and French 21 39 17 15 8 0 0 60 23 345
2011 Language of service - English only 21 36 16 17 9 1 0 58 26 914
2011 Language of service - Both English and French 28 37 17 10 6 0 0 66 16 521
2008 Language of service - English only 26 36 13 14 11 0 0 62 25 759
2008 Language of service - Both English and French 31 38 15 11 5 0 0 70 16 410

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 23 17 14 12 3 1 55 27 697
2017 Language of service - Both English and French 31 26 17 12 10 4 0 60 22 368
2014 Language of service - English only 21 23 16 18 17 4 0 46 37 705
2014 Language of service - Both English and French 23 26 18 14 14 5 0 51 30 345
2011 Language of service - English only 26 26 16 15 13 4 0 54 29 914
2011 Language of service - Both English and French 31 23 17 12 11 5 0 57 25 520
2008 Language of service - English only 27 26 15 17 10 5 0 56 29 761
2008 Language of service - Both English and French 30 30 17 11 7 3 1 63 19 409
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 28 33 40 699
2017 Language of service - Both English and French 37 34 29 368
2014 Language of service - English only 33 28 39 707
2014 Language of service - Both English and French 37 30 33 344
2011 Language of service - English only 31 34 34 916
2011 Language of service - Both English and French 38 35 27 522

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 16 24 33 12 11 3 191
2017 Language of service - Both English and French 10 29 47 1 6 6 137
2014 Language of service - English only 15 16 38 17 9999 13 238
2014 Language of service - Both English and French 9 27 40 10 9999 14 129
2011 Language of service - English only 19 26 36 10 9999 9 298
2011 Language of service - Both English and French 13 25 41 5 9999 15 199
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 27 73 699
2017 Language of service - Both English and French 23 77 368
2014 Language of service - English only 33 67 704
2014 Language of service - Both English and French 22 78 345

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 198
2017 Language of service - Both English and French 42 84
2014 Language of service - English only 48 231
2014 Language of service - Both English and French 40 78

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 66 198
2017 Language of service - Both English and French 60 84
2014 Language of service - English only 64 231
2014 Language of service - Both English and French 70 78

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 198
2017 Language of service - Both English and French 10 84
2014 Language of service - English only 11 231
2014 Language of service - Both English and French 9 78

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 198
2017 Language of service - Both English and French 0 84
2014 Language of service - Both English and French 0 78

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 198
2014 Language of service - English only 2 231

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 198
2017 Language of service - Both English and French 9 84
2014 Language of service - English only 21 231
2014 Language of service - Both English and French 8 78

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 198
2014 Language of service - English only 3 231

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 198
2017 Language of service - Both English and French 52 84
2014 Language of service - English only 46 231
2014 Language of service - Both English and French 39 78

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 45 198
2017 Language of service - Both English and French 47 84
2014 Language of service - English only 42 231
2014 Language of service - Both English and French 50 78

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 198
2017 Language of service - Both English and French 45 84
2014 Language of service - English only 48 231
2014 Language of service - Both English and French 51 78

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 198
2017 Language of service - Both English and French 44 84
2014 Language of service - English only 49 231
2014 Language of service - Both English and French 39 78

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 198
2017 Language of service - Both English and French 28 84
2014 Language of service - English only 37 231
2014 Language of service - Both English and French 24 78

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 198
2017 Language of service - Both English and French 67 84
2014 Language of service - English only 61 231
2014 Language of service - Both English and French 58 78

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 198
2017 Language of service - Both English and French 54 84
2014 Language of service - English only 45 231
2014 Language of service - Both English and French 38 78

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 198
2014 Language of service - English only 6 231

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 198
2017 Language of service - Both English and French 12 84
2014 Language of service - English only 16 231
2014 Language of service - Both English and French 11 78

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 198
2017 Language of service - Both English and French 51 84
2014 Language of service - English only 54 231
2014 Language of service - Both English and French 57 78

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 198
2017 Language of service - Both English and French 34 84
2014 Language of service - English only 35 231
2014 Language of service - Both English and French 27 78

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 198
2014 Language of service - English only 19 231
2014 Language of service - Both English and French 22 78

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 60 198
2017 Language of service - Both English and French 59 84
2014 Language of service - English only 58 231
2014 Language of service - Both English and French 58 78

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 198
2017 Language of service - Both English and French 36 84
2014 Language of service - English only 29 231
2014 Language of service - Both English and French 24 78

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 198
2017 Language of service - Both English and French 17 84
2014 Language of service - English only 16 231
2014 Language of service - Both English and French 19 78

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 198
2017 Language of service - Both English and French 14 84
2014 Language of service - English only 26 231
2014 Language of service - Both English and French 30 78

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 198
2017 Language of service - Both English and French 13 84
2014 Language of service - English only 13 231
2014 Language of service - Both English and French 21 78

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 198
2014 Language of service - English only 6 231
2014 Language of service - Both English and French 14 78

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 198
2017 Language of service - Both English and French 12 84
2014 Language of service - English only 14 231
2014 Language of service - Both English and French 19 78

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 198
2017 Language of service - Both English and French 10 84
2014 Language of service - English only 13 231
2014 Language of service - Both English and French 16 78

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 198
2017 Language of service - Both English and French 18 84
2014 Language of service - English only 21 231
2014 Language of service - Both English and French 20 78

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 182
2017 Language of service - Both English and French 10 82
2014 Language of service - English only 11 215
2014 Language of service - Both English and French 9 67

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 182
2017 Language of service - Both English and French 7 82
2014 Language of service - English only 16 215
2014 Language of service - Both English and French 15 67

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 182
2017 Language of service - Both English and French 7 82
2014 Language of service - English only 8 215
2014 Language of service - Both English and French 12 67

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 182
2017 Language of service - Both English and French 7 82
2014 Language of service - English only 10 215

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 182
2017 Language of service - Both English and French 11 82
2014 Language of service - English only 9 215
2014 Language of service - Both English and French 10 67

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 182
2017 Language of service - Both English and French 16 82
2014 Language of service - English only 9 215
2014 Language of service - Both English and French 7 67

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 182
2017 Language of service - Both English and French 17 82
2014 Language of service - English only 5 215
2014 Language of service - Both English and French 13 67

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 182
2017 Language of service - Both English and French 10 82
2014 Language of service - English only 12 215
2014 Language of service - Both English and French 12 67

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 182
2017 Language of service - Both English and French 14 82
2014 Language of service - English only 10 215
2014 Language of service - Both English and French 11 67

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 182
2017 Language of service - Both English and French 25 82
2014 Language of service - English only 27 215
2014 Language of service - Both English and French 33 67

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 182
2017 Language of service - Both English and French 13 82
2014 Language of service - English only 9 215
2014 Language of service - Both English and French 16 67

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 182
2017 Language of service - Both English and French 39 82
2014 Language of service - English only 44 215
2014 Language of service - Both English and French 52 67

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 7 82
2014 Language of service - English only 2 215

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 57 182
2017 Language of service - Both English and French 46 82
2014 Language of service - English only 62 215
2014 Language of service - Both English and French 55 67

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 182
2017 Language of service - Both English and French 14 82
2014 Language of service - English only 16 215
2014 Language of service - Both English and French 8 67

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 93 7 198
2017 Language of service - Both English and French 96 4 83

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 18 25 10 13 19 5 37 30 700
2017 Language of service - Both English and French 11 20 21 8 11 25 4 44 27 367
2014 Language of service - English only 10 16 25 12 14 18 4 33 34 706
2014 Language of service - Both English and French 12 20 16 11 8 26 8 47 29 344

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 31 22 9 10 9 1 54 22 700
2017 Language of service - Both English and French 21 31 21 8 7 10 1 59 17 367
2014 Language of service - English only 17 27 24 12 12 8 1 48 25 706
2014 Language of service - Both English and French 21 31 19 8 6 14 1 61 17 344
2011 Language of service - English only 22 35 19 11 8 5 0 60 20 916
2011 Language of service - Both English and French 30 37 15 6 4 7 0 73 11 522
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 48 8 7 2 2 3 82 9 700
2017 Language of service - Both English and French 22 46 12 7 3 1 9 76 11 367
2014 Language of service - English only 28 53 8 4 3 2 3 84 7 706
2014 Language of service - Both English and French 30 45 8 6 1 2 8 83 8 344
2011 Language of service - English only 25 52 10 8 1 1 3 79 10 915
2011 Language of service - Both English and French 22 48 11 8 2 1 8 77 11 521
2008 Language of service - English only 26 49 9 9 3 1 3 78 13 760
2008 Language of service - Both English and French 21 49 12 4 3 2 8 79 8 410

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 23 25 10 7 21 4 43 23 698
2017 Language of service - Both English and French 8 27 20 5 5 22 12 53 16 367
2014 Language of service - English only 8 21 26 14 7 18 6 38 27 705
2014 Language of service - Both English and French 11 23 22 7 7 22 9 48 20 345
2011 Language of service - English only 9 24 26 12 10 17 2 41 27 915
2011 Language of service - Both English and French 9 22 22 7 3 24 12 49 16 521

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 33 12 4 3 11 4 78 8 699
2017 Language of service - Both English and French 38 34 7 4 1 9 8 86 6 367
2014 Language of service - English only 30 33 12 7 4 10 3 73 13 705
2014 Language of service - Both English and French 38 32 10 4 2 6 8 81 7 345
2011 Language of service - English only 34 33 15 6 3 7 3 74 10 915
2011 Language of service - Both English and French 34 31 11 5 3 9 8 78 9 521
2008 Language of service - English only 33 33 15 5 3 9 2 74 9 761
2008 Language of service - Both English and French 32 34 14 2 2 8 8 79 5 409

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 31 18 9 4 12 4 63 16 698
2017 Language of service - Both English and French 27 33 12 5 2 13 8 76 9 365
2014 Language of service - English only 20 30 17 9 7 14 3 60 19 705
2014 Language of service - Both English and French 28 34 15 6 4 7 7 72 11 345
2011 Language of service - English only 24 33 18 9 5 10 2 64 16 914
2011 Language of service - Both English and French 25 35 13 6 3 11 7 73 11 521
2008 Language of service - English only 23 32 18 10 6 9 2 62 18 758
2008 Language of service - Both English and French 31 33 14 5 5 6 7 73 11 410
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 16 84 700
2017 Language of service - Both English and French 10 90 368
2014 Language of service - English only 17 83 705
2014 Language of service - Both English and French 12 88 344

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 114
2017 Language of service - Both English and French 44 36
2014 Language of service - English only 35 111
2014 Language of service - Both English and French 30 39

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 76 114
2017 Language of service - Both English and French 78 36
2014 Language of service - English only 72 111
2014 Language of service - Both English and French 85 39

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 114
2014 Language of service - English only 9 111
2014 Language of service - Both English and French 0 39

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 114
2017 Language of service - Both English and French 0 36
2014 Language of service - English only 0 111
2014 Language of service - Both English and French 0 39

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 114

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 114
2014 Language of service - English only 24 111

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 114
2014 Language of service - English only 4 111

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 114
2017 Language of service - Both English and French 25 35
2014 Language of service - English only 53 109
2014 Language of service - Both English and French 19 39

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 114
2017 Language of service - Both English and French 26 35
2014 Language of service - English only 19 109
2014 Language of service - Both English and French 17 39

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 114
2014 Language of service - English only 18 109

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 114
2017 Language of service - Both English and French 29 35
2014 Language of service - English only 18 109
2014 Language of service - Both English and French 15 39

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 114
2017 Language of service - Both English and French 26 35
2014 Language of service - English only 33 109
2014 Language of service - Both English and French 15 39

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 114

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 114
2017 Language of service - Both English and French 0 35
2014 Language of service - English only 6 109
2014 Language of service - Both English and French 12 39

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 114
2017 Language of service - Both English and French 15 35
2014 Language of service - English only 11 109
2014 Language of service - Both English and French 29 39

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 114

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 114
2017 Language of service - Both English and French 17 35
2014 Language of service - English only 13 109
2014 Language of service - Both English and French 15 39

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 35
2014 Language of service - English only 0 109

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 114
2017 Language of service - Both English and French 15 35
2014 Language of service - English only 14 109
2014 Language of service - Both English and French 40 39

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 114
2017 Language of service - Both English and French 41 36
2014 Language of service - English only 25 111
2014 Language of service - Both English and French 46 39

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 114
2017 Language of service - Both English and French 21 36
2014 Language of service - English only 13 111
2014 Language of service - Both English and French 22 39

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 114
2017 Language of service - Both English and French 20 36
2014 Language of service - English only 9 111
2014 Language of service - Both English and French 13 39

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 114
2017 Language of service - Both English and French 14 36
2014 Language of service - English only 16 111
2014 Language of service - Both English and French 32 39

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 114

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 114
2014 Language of service - English only 5 111

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 114
2017 Language of service - Both English and French 20 36
2014 Language of service - English only 12 111

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 114
2014 Language of service - English only 9 111

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 114
2017 Language of service - Both English and French 35 36
2014 Language of service - English only 50 111
2014 Language of service - Both English and French 44 39

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 108
2014 Language of service - English only 8 105

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 108
2014 Language of service - English only 10 105
2014 Language of service - Both English and French 14 35

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 108
2014 Language of service - English only 5 105

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 34
2014 Language of service - English only 4 105

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 108
2017 Language of service - Both English and French 0 34

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 108
2014 Language of service - English only 4 105

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 108

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 108
2017 Language of service - Both English and French 18 34
2014 Language of service - English only 9 105

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 108
2014 Language of service - English only 8 105

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 21 108
2017 Language of service - Both English and French 26 34
2014 Language of service - English only 22 105
2014 Language of service - Both English and French 29 35

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 108
2014 Language of service - English only 5 105
2014 Language of service - Both English and French 14 35

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 108
2017 Language of service - Both English and French 25 34
2014 Language of service - English only 43 105
2014 Language of service - Both English and French 54 35

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 108
2017 Language of service - Both English and French 51 34
2014 Language of service - English only 69 105
2014 Language of service - Both English and French 54 35

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 34

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 108
2017 Language of service - Both English and French 14 34
2014 Language of service - English only 17 105

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 93 7 114
2017 Language of service - Both English and French 94 6 36

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 18 29 7 5 25 4 42 17 697
2017 Language of service - Both English and French 12 21 20 5 5 30 6 52 16 367
2014 Language of service - English only 10 18 28 5 9 26 4 39 20 706
2014 Language of service - Both English and French 11 21 20 4 5 31 8 53 14 344

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 32 23 6 5 11 1 61 13 699
2017 Language of service - Both English and French 22 34 17 6 5 14 2 67 13 368
2014 Language of service - English only 19 28 24 8 8 13 1 55 18 704
2014 Language of service - Both English and French 23 29 18 5 4 19 2 66 12 344
2011 Language of service - English only 27 36 17 8 5 6 0 67 14 915
2011 Language of service - Both English and French 34 36 16 5 3 7 0 75 8 520
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 21 20 16 24 0 1 39 40 698
2017 Language of service - Both English and French 15 19 21 16 24 0 4 36 42 366

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 25 25 19 18 0 0 37 38 696
2017 Language of service - Both English and French 13 27 28 17 12 0 3 42 30 367

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 29 24 16 10 0 2 49 27 697
2017 Language of service - Both English and French 19 29 24 15 10 0 3 50 25 366

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 24 20 20 20 1 1 39 40 700
2017 Language of service - Both English and French 16 24 26 17 14 0 2 41 32 366

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 27 16 7 6 0 5 69 14 697
2017 Language of service - Both English and French 40 28 12 6 6 1 8 74 13 365

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 31 24 13 10 0 1 53 23 699
2017 Language of service - Both English and French 24 31 28 10 6 0 1 56 16 366

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 34 24 14 6 1 1 55 21 698
2017 Language of service - Both English and French 27 31 25 10 5 1 1 59 16 365

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 32 25 16 10 1 1 49 26 699
2017 Language of service - Both English and French 19 33 24 17 5 1 2 53 23 367

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 29 22 16 12 1 2 49 29 697
2017 Language of service - Both English and French 24 32 22 14 6 1 2 58 20 367

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 32 23 14 8 1 1 54 22 699
2017 Language of service - Both English and French 29 32 19 11 5 1 3 63 17 364

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 24 15 7 7 1 2 71 14 699
2017 Language of service - Both English and French 55 18 12 7 5 0 3 75 13 367

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 20 10 5 4 1 2 80 9 700
2017 Language of service - Both English and French 62 16 8 5 5 0 4 81 11 367

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 33 10 6 4 1 2 80 10 697
2017 Language of service - Both English and French 51 27 12 4 2 1 3 82 6 366

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 24 13 8 5 1 1 73 14 700
2017 Language of service - Both English and French 58 18 8 7 6 1 3 79 14 367

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 14 6 2 1 1 26 88 4 699
2017 Language of service - Both English and French 55 11 4 2 3 0 26 89 6 367

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 28 14 5 2 1 4 78 8 692
2017 Language of service - Both English and French 62 20 7 3 0 0 7 89 4 366

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 22 8 5 4 1 4 82 10 700
2017 Language of service - Both English and French 69 10 4 5 5 1 7 85 10 366

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 29 14 4 2 0 2 79 6 693
2017 Language of service - Both English and French 49 27 13 3 2 0 5 81 5 366

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 25 39 19 7 0 0 34 26 700
2017 Language of service - Both English and French 11 26 39 14 8 0 1 38 23 368

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 27 41 16 6 0 0 22 37 695
2017 Language of service - Both English and French 11 17 40 18 14 0 1 31 28 365

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 41 15 12 9 3 0 63 21 697
2017 Language of service - Both English and French 22 38 20 8 7 4 0 64 15 368

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 33 19 21 14 2 0 45 35 698
2017 Language of service - Both English and French 15 42 19 13 10 2 0 58 23 368
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 23 77 697
2017 Language of service - Both English and French 16 84 365
2014 Language of service - English only 20 80 706
2014 Language of service - Both English and French 14 86 345

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 69 31 154
2017 Language of service - Both English and French 83 17 61
2014 Language of service - English only 73 27 142
2014 Language of service - Both English and French 75 25 49

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 39 9 9 2 2 0 80 11 105
2017 Language of service - Both English and French 53 27 4 12 2 0 2 82 14 51
2014 Language of service - English only 36 38 4 14 6 1 1 76 21 105
2014 Language of service - Both English and French 49 24 11 16 0 0 0 73 16 37
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 24 21 14 18 3 1 21 79 700
2017 Language of service - Both English and French 24 25 19 12 15 2 2 25 75 367

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 532
2017 Language of service - Both English and French 26 264

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 532
2017 Language of service - Both English and French 34 264

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 532
2017 Language of service - Both English and French 23 264

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 532
2017 Language of service - Both English and French 54 264

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 532
2017 Language of service - Both English and French 9 264

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 40 532
2017 Language of service - Both English and French 43 264

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 5 40 19 11 6 19 512
2017 Language of service - Both English and French 6 40 22 8 5 18 260

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 23 17 17 30 1 5 32 50 535
2017 Language of service - Both English and French 11 22 19 12 25 2 9 38 41 265

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 3 7 11 17 55 2 4 11 77 535
2017 Language of service - Both English and French 3 6 13 18 51 3 6 10 76 265
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