2017 Public Service Employee Survey Results for Indigenous and Northern Affairs Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 44 7 13 7 0 0 73 21 1074
2017 Does not provide services to public 32 45 5 12 5 0 0 77 18 2044
2014 Provides services to public 26 45 6 15 9 0 0 70 24 1053
2014 Does not provide services to public 31 47 5 12 5 0 0 78 17 2181
2011 Provides services to public 35 44 5 12 4 0 0 79 16 1442
2011 Does not provide services to public 41 45 4 8 3 0 0 86 11 2581
2008 Provides services to public 38 43 4 11 3 0 0 82 14 1175
2008 Does not provide services to public 43 45 3 7 2 0 0 88 8 1706

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 24 6 3 2 0 1 88 5 1072
2017 Does not provide services to public 69 21 4 3 1 1 1 92 4 2038
2014 Provides services to public 63 26 4 3 2 1 2 91 5 1053
2014 Does not provide services to public 67 22 5 4 1 0 1 90 5 2183
2011 Provides services to public 68 20 4 3 2 1 1 91 5 1442
2011 Does not provide services to public 73 18 3 3 1 1 1 93 4 2582
2008 Provides services to public 70 20 4 3 1 0 2 92 4 1173
2008 Does not provide services to public 74 17 4 3 1 0 1 93 4 1705

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 19 7 7 4 0 2 82 11 1071
2017 Does not provide services to public 65 16 5 8 4 0 1 82 12 2041
2014 Provides services to public 62 21 5 6 3 0 2 85 10 1051
2014 Does not provide services to public 61 19 5 8 5 0 2 81 13 2180
2011 Provides services to public 65 16 6 6 4 0 2 83 11 1440
2011 Does not provide services to public 65 18 5 7 4 0 1 83 11 2581
2008 Provides services to public 66 17 4 7 4 0 2 85 11 1171
2008 Does not provide services to public 67 17 5 6 4 0 1 85 10 1704

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 36 6 13 11 0 0 70 24 1073
2017 Does not provide services to public 39 33 7 12 10 0 0 72 21 2041
2014 Provides services to public 36 32 7 14 11 0 0 68 25 1051
2014 Does not provide services to public 37 34 6 11 12 0 0 71 23 2183
2011 Provides services to public 41 36 6 10 6 0 0 78 16 1440
2011 Does not provide services to public 43 38 6 9 4 0 0 81 13 2577

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 38 12 18 11 0 0 59 28 1072
2017 Does not provide services to public 28 41 11 13 6 0 1 69 19 2041
2014 Provides services to public 21 35 10 20 13 0 0 57 33 1054
2014 Does not provide services to public 26 39 12 14 8 0 1 66 22 2183
2011 Provides services to public 28 38 12 15 7 0 1 66 22 1443
2011 Does not provide services to public 31 38 12 12 5 0 1 70 17 2580
2008 Provides services to public 28 38 13 13 8 0 0 66 21 1172
2008 Does not provide services to public 29 40 14 12 4 0 1 70 16 1706

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 38 9 8 3 0 0 80 11 1071
2017 Does not provide services to public 39 38 11 8 4 0 0 77 12 2041
2014 Provides services to public 38 39 10 8 5 0 0 77 13 1054
2014 Does not provide services to public 32 41 12 9 5 0 0 73 15 2183
2011 Provides services to public 45 35 10 6 4 0 0 80 10 1442
2011 Does not provide services to public 39 37 11 8 4 0 0 76 13 2581
2008 Provides services to public 42 39 9 6 3 0 0 82 9 1174
2008 Does not provide services to public 38 40 9 8 4 0 0 79 12 1709

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 37 8 5 3 0 0 83 9 1072
2017 Does not provide services to public 45 37 7 7 3 0 0 82 10 2041
2014 Provides services to public 42 39 7 7 5 0 0 81 12 1054
2014 Does not provide services to public 39 41 8 7 4 0 0 80 12 2183
2011 Provides services to public 51 35 7 5 3 0 0 86 8 1443
2011 Does not provide services to public 42 39 7 7 4 0 0 82 11 2581
2008 Provides services to public 47 40 6 4 3 0 0 87 7 1174
2008 Does not provide services to public 44 42 5 6 3 0 0 86 9 1707

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 40 8 10 5 0 0 77 15 1070
2017 Does not provide services to public 43 38 9 7 3 0 0 82 10 2037
2014 Provides services to public 34 38 13 10 4 1 0 73 14 1053
2014 Does not provide services to public 40 38 10 8 3 0 0 79 12 2180

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 36 9 10 8 1 0 72 18 1072
2017 Does not provide services to public 41 35 9 9 5 1 0 77 14 2041
2014 Provides services to public 29 33 13 13 12 0 0 63 25 1054
2014 Does not provide services to public 35 34 11 10 9 0 1 69 19 2182
2011 Provides services to public 35 34 11 12 7 0 1 70 19 1445
2011 Does not provide services to public 40 36 9 9 5 0 1 77 14 2580

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 25 11 9 13 1 10 62 25 1071
2017 Does not provide services to public 31 25 11 9 9 3 12 66 21 2042
2014 Provides services to public 23 24 10 14 22 1 6 50 38 1054
2014 Does not provide services to public 28 23 11 13 13 2 10 58 29 2182
2011 Provides services to public 34 24 9 11 16 1 7 62 29 1445
2011 Does not provide services to public 31 24 10 11 11 2 10 63 25 2579
2008 Provides services to public 35 23 7 13 14 1 7 63 29 1174
2008 Does not provide services to public 36 26 8 11 9 1 8 68 22 1705

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 42 9 8 3 0 0 79 12 1071
2017 Does not provide services to public 32 43 11 9 4 0 0 76 13 2040
2014 Provides services to public 30 44 8 10 7 0 0 74 18 1053
2014 Does not provide services to public 24 45 13 11 6 0 0 69 18 2184
2011 Provides services to public 40 38 9 8 5 0 0 78 13 1445
2011 Does not provide services to public 32 40 12 9 6 0 0 73 15 2580
2008 Provides services to public 39 41 9 8 4 0 0 80 12 1162
2008 Does not provide services to public 34 42 10 8 5 0 0 76 13 1698

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 35 16 15 10 0 0 59 25 1071
2017 Does not provide services to public 28 38 13 13 7 1 0 67 20 2038
2014 Provides services to public 19 33 17 14 17 0 0 51 31 1053
2014 Does not provide services to public 21 36 17 15 11 0 0 57 26 2183
2011 Provides services to public 20 36 15 17 11 0 0 56 29 1444
2011 Does not provide services to public 25 41 13 11 9 0 0 66 21 2581

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 42 11 13 7 0 0 68 20 1071
2017 Does not provide services to public 25 42 13 13 6 0 0 68 19 2039

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 42 9 6 3 1 0 81 10 1070
2017 Does not provide services to public 38 41 10 6 4 0 0 80 10 2036
2014 Provides services to public 36 41 11 7 4 1 0 78 11 1054
2014 Does not provide services to public 34 42 13 6 4 0 1 77 10 2183
2011 Provides services to public 40 41 9 6 3 1 0 82 9 1445
2011 Does not provide services to public 39 43 9 5 3 1 0 82 9 2581
2008 Provides services to public 44 39 8 6 2 1 0 84 8 1172
2008 Does not provide services to public 42 40 9 5 3 1 0 83 8 1705

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 37 14 11 10 0 0 64 21 1072
2017 Does not provide services to public 29 39 14 10 7 0 0 68 17 2037

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 35 7 3 1 0 0 88 4 1070
2017 Does not provide services to public 44 39 11 4 2 0 0 83 6 2038
2014 Provides services to public 59 29 7 4 2 0 0 88 6 1053
2014 Does not provide services to public 52 33 10 3 2 0 0 85 5 2182
2011 Provides services to public 60 31 6 2 1 0 0 91 3 1442
2011 Does not provide services to public 54 34 8 4 1 0 0 87 5 2583

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 43 11 11 7 0 0 72 18 1067
2017 Does not provide services to public 29 40 13 12 5 0 1 70 17 2037
2014 Provides services to public 19 41 12 16 12 0 0 60 28 1054
2014 Does not provide services to public 21 42 13 13 9 0 1 64 23 2182
2011 Provides services to public 30 40 11 12 7 0 0 70 19 1442
2011 Does not provide services to public 30 42 11 10 5 0 0 73 16 2583

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 39 12 11 6 0 0 70 18 1069
2017 Does not provide services to public 33 37 14 10 5 0 0 70 15 2040
2014 Provides services to public 25 34 15 14 11 1 0 59 26 1054
2014 Does not provide services to public 26 37 16 12 9 0 0 63 21 2184

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 36 12 13 8 0 0 66 21 1069
2017 Does not provide services to public 31 38 14 11 6 0 0 70 16 2034
2014 Provides services to public 22 35 15 15 13 1 0 57 28 1054
2014 Does not provide services to public 25 39 16 12 8 0 0 64 20 2183
2011 Provides services to public 33 37 14 11 5 1 0 70 16 1442
2011 Does not provide services to public 34 41 12 8 4 1 1 76 12 2577

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 40 10 6 2 0 0 81 9 1066
2017 Does not provide services to public 37 41 11 7 4 0 0 78 11 2036
2014 Provides services to public 39 35 12 8 6 0 0 74 14 1052
2014 Does not provide services to public 31 41 14 8 5 0 0 73 13 2183
2011 Provides services to public 43 39 8 6 3 0 0 82 9 1445
2011 Does not provide services to public 38 41 10 7 3 0 0 79 10 2581
2008 Provides services to public 45 38 8 6 3 0 0 83 9 1173
2008 Does not provide services to public 40 43 7 6 3 0 0 84 9 1706

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 33 19 10 8 0 1 62 19 1071
2017 Does not provide services to public 36 36 15 6 5 0 1 73 11 2044
2014 Provides services to public 25 28 21 14 12 0 1 53 26 1053
2014 Does not provide services to public 32 34 18 8 6 0 1 67 15 2184
2011 Provides services to public 24 30 23 12 9 0 1 55 21 1444
2011 Does not provide services to public 33 35 18 8 5 0 1 69 13 2578
2008 Provides services to public 19 31 24 13 13 0 0 50 26 1171
2008 Does not provide services to public 25 36 21 11 7 0 0 61 18 1706

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 29 35 13 6 1 2 20 44 1068
2017 Does not provide services to public 11 24 38 16 7 1 3 24 37 2030
2014 Provides services to public 17 30 33 14 5 1 1 19 48 1054
2014 Does not provide services to public 11 30 37 14 6 1 2 20 42 2172
2011 Provides services to public 13 31 34 14 5 1 2 20 45 1443
2011 Does not provide services to public 12 26 35 18 6 1 2 24 39 2576
2008 Provides services to public 15 29 36 14 5 0 1 19 44 1172
2008 Does not provide services to public 12 28 36 16 6 0 1 22 41 1704

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 22 33 19 10 2 3 30 35 1066
2017 Does not provide services to public 10 21 29 20 13 3 4 36 33 2026
2014 Provides services to public 18 26 28 17 8 2 1 25 46 1052
2014 Does not provide services to public 12 23 32 18 9 3 3 28 37 2176
2011 Provides services to public 15 24 27 20 10 2 3 31 40 1439
2011 Does not provide services to public 9 20 28 25 12 3 3 39 31 2571
2008 Provides services to public 15 23 31 19 9 2 1 29 39 1166
2008 Does not provide services to public 12 22 29 23 9 2 2 34 36 1703

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 29 27 11 6 2 2 17 55 1069
2017 Does not provide services to public 20 27 29 12 7 2 4 19 50 2028
2014 Provides services to public 29 28 26 10 5 0 1 15 59 1053
2014 Does not provide services to public 24 29 26 12 5 1 3 18 55 2179
2011 Provides services to public 21 26 30 13 7 1 3 20 49 1436
2011 Does not provide services to public 18 27 29 15 7 1 3 23 46 2572
2008 Provides services to public 20 30 29 12 5 1 2 17 52 1174
2008 Does not provide services to public 17 27 32 15 5 1 2 22 45 1698

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 20 33 22 10 1 2 34 32 1066
2017 Does not provide services to public 12 20 33 20 12 1 3 33 33 2018
2014 Provides services to public 15 23 32 20 7 1 1 28 39 1049
2014 Does not provide services to public 13 23 33 20 8 1 2 29 37 2178
2011 Provides services to public 11 21 36 20 9 1 2 30 33 1437
2011 Does not provide services to public 10 20 35 21 11 1 3 33 31 2571
2008 Provides services to public 13 22 35 21 6 1 2 28 36 1170
2008 Does not provide services to public 10 20 37 22 9 0 2 32 30 1701

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 22 29 14 9 1 3 24 46 1069
2017 Does not provide services to public 17 22 27 16 11 2 5 29 42 2029
2014 Provides services to public 34 25 25 10 4 0 1 14 61 1052
2014 Does not provide services to public 26 26 25 12 6 1 3 19 55 2178
2011 Provides services to public 24 30 24 12 6 1 2 19 56 1439
2011 Does not provide services to public 17 24 28 17 9 2 3 28 43 2574
2008 Provides services to public 25 28 26 13 5 1 2 19 54 1171
2008 Does not provide services to public 18 24 26 19 9 1 2 29 44 1700

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 23 26 18 10 2 3 30 43 1067
2017 Does not provide services to public 14 22 28 16 12 3 4 31 39 2029
2014 Provides services to public 18 23 29 16 8 2 2 26 44 1052
2014 Does not provide services to public 15 20 30 20 9 3 4 31 37 2177
2011 Provides services to public 17 24 29 15 8 2 4 25 44 1440
2011 Does not provide services to public 12 21 30 20 10 3 4 33 35 2575
2008 Provides services to public 21 26 26 16 6 2 3 23 50 1173
2008 Does not provide services to public 18 25 28 17 8 2 3 26 45 1703

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 26 30 11 6 3 3 18 51 1066
2017 Does not provide services to public 19 27 30 12 7 2 3 20 49 2028
2014 Provides services to public 29 28 27 9 5 1 1 15 58 1051
2014 Does not provide services to public 23 27 30 10 5 2 3 17 52 2179
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 15 6 5 3 0 4 86 9 1071
2017 Does not provide services to public 66 16 6 5 3 0 3 85 9 2042
2014 Provides services to public 69 13 5 4 3 0 6 88 7 1054
2014 Does not provide services to public 66 15 6 6 3 0 4 85 9 2184
2011 Provides services to public 68 12 6 4 4 0 5 85 8 1441
2011 Does not provide services to public 68 14 6 6 3 0 3 85 9 2578
2008 Provides services to public 65 11 6 5 4 0 9 84 9 1172
2008 Does not provide services to public 66 13 5 5 4 0 7 85 10 1709

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 33 15 12 11 4 3 59 25 1072
2017 Does not provide services to public 25 33 13 10 8 5 4 64 21 2043
2014 Provides services to public 23 29 15 14 14 3 2 55 29 1054
2014 Does not provide services to public 26 30 15 12 10 4 3 60 24 2184

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 31 12 11 9 0 0 68 20 1072
2017 Does not provide services to public 43 30 8 10 7 1 0 74 17 2042
2014 Provides services to public 36 28 9 15 12 1 0 64 27 1053
2014 Does not provide services to public 39 30 10 11 9 1 0 70 20 2182

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 13 13 9 1 0 64 23 1069
2017 Does not provide services to public 35 37 10 11 6 1 1 73 17 2043
2014 Provides services to public 23 35 13 17 11 1 1 59 28 1053
2014 Does not provide services to public 26 40 12 14 6 1 1 67 20 2180
2011 Provides services to public 28 34 11 16 10 1 0 63 26 1444
2011 Does not provide services to public 29 38 12 12 6 2 1 69 19 2578
2008 Provides services to public 27 37 11 15 9 1 1 65 24 1175
2008 Does not provide services to public 31 39 10 10 7 2 0 72 18 1705

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 28 14 13 10 9 1 59 26 1069
2017 Does not provide services to public 32 27 13 11 6 10 2 66 19 2034
2014 Provides services to public 23 29 13 16 14 5 1 55 31 1053
2014 Does not provide services to public 28 27 16 11 9 8 2 61 22 2180
2011 Provides services to public 28 25 13 13 15 5 1 56 30 1443
2011 Does not provide services to public 30 28 13 11 10 7 1 63 23 2577
2008 Provides services to public 29 28 12 15 12 5 1 60 28 1175
2008 Does not provide services to public 31 29 12 12 9 7 1 65 22 1703

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 23 17 18 16 12 3 40 40 1068
2017 Does not provide services to public 14 21 17 16 13 16 4 43 36 2034
2014 Provides services to public 7 21 17 22 21 9 3 32 48 1053
2014 Does not provide services to public 11 20 19 18 16 13 3 36 41 2181

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 42 11 8 5 0 0 76 13 1068
2017 Does not provide services to public 45 37 7 7 3 0 0 82 11 2032
2014 Provides services to public 31 40 11 12 6 0 0 71 18 1053
2014 Does not provide services to public 38 39 10 9 4 0 0 77 13 2182
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 38 10 9 8 1 0 73 17 1073
2017 Does not provide services to public 37 35 10 10 6 0 1 74 16 2038
2014 Provides services to public 35 33 13 9 9 0 0 68 18 1051
2014 Does not provide services to public 37 35 12 9 7 0 1 72 16 2183
2011 Provides services to public 34 32 13 12 8 1 0 67 20 1443
2011 Does not provide services to public 35 36 11 10 6 1 0 72 16 2581
2008 Provides services to public 34 34 10 11 9 1 1 69 21 1171
2008 Does not provide services to public 31 37 12 12 8 0 1 68 20 1704

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 30 13 6 7 2 1 74 13 1073
2017 Does not provide services to public 48 28 10 6 5 2 1 78 12 2038
2014 Provides services to public 37 31 14 9 7 1 1 69 17 1052
2014 Does not provide services to public 43 29 11 8 6 2 1 74 15 2183
2011 Provides services to public 40 28 12 11 7 2 1 70 18 1443
2011 Does not provide services to public 43 30 11 7 5 2 1 76 12 2580
2008 Provides services to public 40 28 11 10 9 2 0 70 19 1172
2008 Does not provide services to public 41 31 11 8 6 3 1 75 14 1702

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 32 9 11 7 1 0 73 18 1073
2017 Does not provide services to public 42 33 9 8 6 1 0 77 14 2041
2014 Provides services to public 35 33 10 11 9 1 0 69 21 1052
2014 Does not provide services to public 39 32 11 10 7 1 1 73 17 2183
2011 Provides services to public 38 32 9 13 7 1 1 71 20 1442
2011 Does not provide services to public 40 34 10 9 7 1 0 74 16 2580
2008 Provides services to public 38 32 9 11 10 1 0 70 21 1170
2008 Does not provide services to public 38 33 9 12 8 0 0 72 19 1704

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 12 4 2 1 0 4 93 3 1071
2017 Does not provide services to public 78 11 3 2 2 0 3 93 4 2043
2014 Provides services to public 75 12 4 1 2 0 6 93 3 1052
2014 Does not provide services to public 75 12 4 2 2 0 4 91 4 2181
2011 Provides services to public 75 10 4 2 3 1 5 91 5 1443
2011 Does not provide services to public 77 11 3 2 2 0 4 91 5 2582
2008 Provides services to public 76 7 4 2 2 0 9 91 4 1174
2008 Does not provide services to public 76 7 4 3 2 0 7 90 6 1707

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 24 7 7 8 4 4 76 16 1073
2017 Does not provide services to public 46 26 8 6 6 4 5 79 13 2035
2014 Provides services to public 40 23 8 8 10 3 7 70 20 1053
2014 Does not provide services to public 45 23 9 6 9 4 5 74 16 2183
2011 Provides services to public 39 26 11 9 9 3 4 70 19 1441
2011 Does not provide services to public 43 26 10 7 7 4 4 74 15 2582

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 25 8 8 7 1 0 78 15 1072
2017 Does not provide services to public 52 27 8 7 5 1 1 80 12 2036

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 25 10 6 6 2 0 78 12 1070
2017 Does not provide services to public 56 23 9 5 4 2 0 81 10 2038

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 27 11 6 9 1 0 75 14 1074
2017 Does not provide services to public 50 27 9 7 6 0 0 78 13 2035
2014 Provides services to public 42 26 12 9 9 0 1 69 18 1053
2014 Does not provide services to public 46 28 10 8 7 0 0 74 15 2184
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 40 17 11 8 1 4 62 20 277
2017 Does not provide services to public 20 34 16 13 6 3 8 60 21 619
2014 Provides services to public 17 35 17 14 10 4 3 56 26 273
2014 Does not provide services to public 21 32 18 11 8 3 7 59 21 638

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 33 17 13 9 5 0 59 23 1073
2017 Does not provide services to public 26 33 16 11 6 6 1 64 19 2042
2014 Provides services to public 17 32 18 15 11 7 0 53 28 1054
2014 Does not provide services to public 21 33 18 12 9 7 0 58 23 2180
2011 Provides services to public 20 33 17 13 12 5 0 55 27 1443
2011 Does not provide services to public 23 32 18 12 8 6 0 59 21 2575

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 32 18 16 11 2 0 54 28 1073
2017 Does not provide services to public 24 33 17 14 8 4 0 60 22 2039
2014 Provides services to public 16 29 20 17 16 3 0 45 34 1054
2014 Does not provide services to public 18 32 20 16 11 3 0 51 28 2182
2011 Provides services to public 16 32 20 15 13 3 0 50 29 1444
2011 Does not provide services to public 21 35 17 13 10 3 0 58 24 2577
2008 Provides services to public 19 34 16 14 15 2 0 54 30 1174
2008 Does not provide services to public 20 37 18 13 8 3 0 59 22 1705

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 29 20 18 13 4 1 46 34 1072
2017 Does not provide services to public 16 31 19 18 9 6 0 51 29 2036
2014 Provides services to public 10 28 18 21 17 5 0 40 40 1054
2014 Does not provide services to public 12 28 22 19 13 6 1 42 34 2180
2011 Provides services to public 11 33 19 19 13 5 0 46 34 1443
2011 Does not provide services to public 12 35 19 18 9 6 0 51 29 2576
2008 Provides services to public 11 32 17 22 14 4 0 45 37 1176
2008 Does not provide services to public 10 35 19 21 8 6 0 48 32 1704

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 27 17 16 17 5 0 47 36 1072
2017 Does not provide services to public 20 28 17 15 13 7 0 52 30 2039
2014 Provides services to public 13 25 17 17 20 7 0 41 41 1053
2014 Does not provide services to public 14 26 19 17 16 7 0 43 36 2182
2011 Provides services to public 17 29 18 16 14 7 0 49 32 1444
2011 Does not provide services to public 18 34 18 14 10 7 0 55 26 2574
2008 Provides services to public 15 28 16 16 18 7 0 46 36 1173
2008 Does not provide services to public 15 32 16 17 11 9 0 51 31 1707

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 33 16 20 14 3 0 49 35 1071
2017 Does not provide services to public 17 34 16 17 12 3 0 52 30 2035
2014 Provides services to public 11 29 18 20 19 2 0 41 40 1053
2014 Does not provide services to public 11 31 20 19 15 3 1 44 36 2180
2011 Provides services to public 14 33 17 20 14 2 0 48 35 1442
2011 Does not provide services to public 14 36 16 21 11 3 0 51 32 2572
2008 Provides services to public 14 35 16 20 13 2 0 51 33 1175
2008 Does not provide services to public 13 38 14 22 11 2 0 52 34 1705
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 42 19 13 5 0 0 62 19 1070
2017 Does not provide services to public 24 44 16 11 5 1 0 68 16 2041
2014 Provides services to public 18 38 19 14 9 2 0 57 23 1054
2014 Does not provide services to public 19 43 18 11 6 2 1 64 18 2180
2011 Provides services to public 24 42 15 13 5 2 0 67 18 1445
2011 Does not provide services to public 24 45 15 10 4 2 0 71 14 2579

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 45 15 7 2 2 0 75 10 1070
2017 Does not provide services to public 32 45 13 5 2 4 0 80 7 2036
2014 Provides services to public 31 43 13 7 4 3 0 75 11 1053
2014 Does not provide services to public 29 44 14 5 2 5 0 77 8 2181
2011 Provides services to public 29 41 15 7 3 3 0 73 11 1444
2011 Does not provide services to public 29 42 15 6 2 6 0 76 9 2580

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 37 13 12 6 4 1 68 19 1070
2017 Does not provide services to public 29 36 12 11 6 5 1 70 18 2036
2014 Provides services to public 30 37 11 11 7 3 1 69 19 1052
2014 Does not provide services to public 30 39 12 10 5 4 1 72 16 2182
2011 Provides services to public 32 33 12 12 6 4 1 68 19 1444
2011 Does not provide services to public 33 33 12 10 6 5 1 71 17 2578
2008 Provides services to public 29 34 13 11 8 4 1 67 20 1172
2008 Does not provide services to public 28 34 11 12 8 5 1 66 21 1702

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 35 19 13 7 4 1 59 21 1072
2017 Does not provide services to public 19 34 18 15 7 5 1 57 24 2036
2014 Provides services to public 18 34 21 13 8 4 1 55 22 1053
2014 Does not provide services to public 16 31 21 14 10 7 2 51 26 2182
2011 Provides services to public 16 35 20 14 9 5 1 54 25 1443
2011 Does not provide services to public 17 35 19 13 8 7 1 56 23 2573

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 23 17 17 18 8 2 42 40 1072
2017 Does not provide services to public 13 20 18 16 15 13 5 41 37 2038
2014 Provides services to public 13 17 18 19 24 8 2 33 48 1053
2014 Does not provide services to public 11 19 19 16 20 12 3 35 43 2183
2011 Provides services to public 13 20 17 17 22 9 3 36 44 1444
2011 Does not provide services to public 12 20 19 16 16 13 4 39 38 2576

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 19 9 6 3 1 6 81 10 1074
2017 Does not provide services to public 54 22 8 6 3 1 5 81 10 2038
2014 Provides services to public 58 18 8 4 4 1 7 83 8 1053
2014 Does not provide services to public 52 21 11 6 3 1 5 78 10 2182

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 21 7 2 2 2 5 88 4 1074
2017 Does not provide services to public 63 21 6 3 1 3 3 89 4 2040
2014 Provides services to public 61 20 6 2 2 3 5 89 5 1051
2014 Does not provide services to public 62 21 7 2 1 2 4 89 4 2181
2011 Provides services to public 67 18 7 1 2 2 3 89 3 1444
2011 Does not provide services to public 71 16 6 2 1 2 3 90 3 2580
2008 Provides services to public 66 18 6 2 2 1 5 90 4 1173
2008 Does not provide services to public 68 18 7 2 1 2 3 90 2 1708

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 36 17 14 10 3 0 57 25 1070
2017 Does not provide services to public 25 37 14 12 7 4 1 65 20 2037
2014 Provides services to public 17 28 18 19 16 2 0 46 35 1052
2014 Does not provide services to public 20 33 16 15 12 3 1 55 28 2183
2011 Provides services to public 23 33 14 15 13 2 0 57 29 1443
2011 Does not provide services to public 26 37 14 12 8 3 0 65 21 2580
2008 Provides services to public 23 34 15 14 12 1 0 57 27 1174
2008 Does not provide services to public 26 35 15 13 8 2 0 62 22 1704

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 29 14 16 17 4 2 50 35 1073
2017 Does not provide services to public 21 30 13 15 15 3 3 54 32 2039
2014 Provides services to public 14 21 13 21 26 2 2 37 50 1052
2014 Does not provide services to public 14 23 16 19 23 3 3 39 44 2182
2011 Provides services to public 16 26 15 16 22 2 2 44 40 1444
2011 Does not provide services to public 18 29 14 17 18 3 2 50 36 2580
2008 Provides services to public 18 33 13 17 17 1 1 52 34 1172
2008 Does not provide services to public 19 37 13 16 13 2 1 57 29 1706

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 38 21 12 7 4 0 57 21 1070
2017 Does not provide services to public 19 40 19 11 6 5 1 63 17 2038

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 40 15 6 5 2 0 73 11 1072
2017 Does not provide services to public 35 39 13 5 3 4 0 77 9 2037
2014 Provides services to public 33 37 14 7 4 4 0 73 12 1052
2014 Does not provide services to public 34 36 15 5 4 5 0 75 9 2182

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 43 12 9 3 1 0 75 13 1069
2017 Does not provide services to public 32 44 12 7 3 2 0 78 10 2038
2014 Provides services to public 29 39 14 9 6 2 0 69 16 1051
2014 Does not provide services to public 32 40 14 6 5 3 0 75 11 2183
2011 Provides services to public 29 39 15 10 6 2 0 69 16 1443
2011 Does not provide services to public 32 40 14 8 4 3 0 74 12 2574

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 41 12 7 4 0 0 78 11 1070
2017 Does not provide services to public 41 41 9 6 3 0 0 82 9 2038
2014 Provides services to public 33 38 13 8 7 1 0 72 15 1049
2014 Does not provide services to public 37 39 13 6 4 0 0 77 10 2181
2011 Provides services to public 34 39 12 8 6 0 0 74 14 1444
2011 Does not provide services to public 39 40 12 5 3 1 0 80 8 2574
2008 Provides services to public 34 38 12 9 6 1 0 72 15 1170
2008 Does not provide services to public 35 42 12 7 4 1 0 78 10 1704

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 19 10 8 0 0 62 19 1069
2017 Does not provide services to public 28 35 19 10 7 1 0 64 17 2040
2014 Provides services to public 20 30 18 17 14 2 0 50 31 1053
2014 Does not provide services to public 20 35 20 14 10 1 0 56 24 2182
2011 Provides services to public 24 34 20 12 9 1 0 59 21 1442
2011 Does not provide services to public 27 35 20 10 7 1 0 63 17 2579

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 39 17 11 7 0 0 65 18 1071
2017 Does not provide services to public 28 40 15 11 6 0 0 69 16 2038
2014 Provides services to public 19 32 17 18 12 1 0 52 31 1053
2014 Does not provide services to public 21 37 18 14 9 0 0 58 23 2180
2011 Provides services to public 24 37 17 14 8 0 0 61 22 1442
2011 Does not provide services to public 27 40 16 11 6 1 0 67 17 2579
2008 Provides services to public 28 37 14 13 9 0 0 64 22 1174
2008 Does not provide services to public 27 43 15 10 6 0 0 70 16 1706

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 24 17 13 11 3 1 57 25 1071
2017 Does not provide services to public 26 26 20 13 10 4 1 55 24 2040
2014 Provides services to public 21 24 17 17 17 4 0 48 35 1052
2014 Does not provide services to public 22 24 19 16 15 4 1 48 32 2182
2011 Provides services to public 28 25 16 14 12 4 0 55 27 1441
2011 Does not provide services to public 26 28 17 13 12 4 0 55 26 2579
2008 Provides services to public 28 27 15 15 9 4 0 58 25 1175
2008 Does not provide services to public 25 29 17 14 10 5 0 57 25 1703
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 31 33 36 1073
2017 Does not provide services to public 40 27 34 2041
2014 Provides services to public 34 28 37 1053
2014 Does not provide services to public 41 26 33 2182
2011 Provides services to public 34 35 32 1445
2011 Does not provide services to public 38 28 33 2579

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 14 26 39 7 9 5 328
2017 Does not provide services to public 9 26 35 6 16 7 793
2014 Provides services to public 13 20 39 15 9999 14 368
2014 Does not provide services to public 8 24 43 10 9999 15 898
2011 Provides services to public 17 26 38 8 9999 12 499
2011 Does not provide services to public 9 29 41 9 9999 12 993
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 26 74 1072
2017 Does not provide services to public 20 80 2034
2014 Provides services to public 30 70 1051
2014 Does not provide services to public 23 77 2179

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 282
2017 Does not provide services to public 46 416
2014 Provides services to public 46 309
2014 Does not provide services to public 44 492

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 282
2017 Does not provide services to public 67 416
2014 Provides services to public 66 309
2014 Does not provide services to public 67 492

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 282
2017 Does not provide services to public 8 416
2014 Provides services to public 11 309
2014 Does not provide services to public 9 492

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 282

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 282
2017 Does not provide services to public 6 416
2014 Provides services to public 2 309
2014 Does not provide services to public 2 492

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 282
2017 Does not provide services to public 7 416
2014 Provides services to public 18 309
2014 Does not provide services to public 4 492

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 282
2017 Does not provide services to public 4 416
2014 Provides services to public 3 309
2014 Does not provide services to public 3 492

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 282
2017 Does not provide services to public 40 416
2014 Provides services to public 44 309
2014 Does not provide services to public 45 493

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 282
2017 Does not provide services to public 42 416
2014 Provides services to public 44 309
2014 Does not provide services to public 43 493

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 282
2017 Does not provide services to public 44 416
2014 Provides services to public 49 309
2014 Does not provide services to public 50 493

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 282
2017 Does not provide services to public 44 416
2014 Provides services to public 47 309
2014 Does not provide services to public 45 493

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 282
2017 Does not provide services to public 35 416
2014 Provides services to public 34 309
2014 Does not provide services to public 38 493

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 61 282
2017 Does not provide services to public 56 416
2014 Provides services to public 60 309
2014 Does not provide services to public 56 493

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 282
2017 Does not provide services to public 36 416
2014 Provides services to public 44 309
2014 Does not provide services to public 37 493

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 282
2014 Provides services to public 2 309

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 282
2017 Does not provide services to public 6 416
2014 Provides services to public 6 309
2014 Does not provide services to public 7 493

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 282
2017 Does not provide services to public 10 416
2014 Provides services to public 14 309
2014 Does not provide services to public 12 493

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 282
2017 Does not provide services to public 46 416
2014 Provides services to public 55 309
2014 Does not provide services to public 50 493

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 282
2017 Does not provide services to public 28 416
2014 Provides services to public 33 309
2014 Does not provide services to public 27 493

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 282
2017 Does not provide services to public 15 416
2014 Provides services to public 20 309
2014 Does not provide services to public 15 493

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 282
2017 Does not provide services to public 55 416
2014 Provides services to public 58 309
2014 Does not provide services to public 52 492

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 282
2017 Does not provide services to public 26 416
2014 Provides services to public 28 309
2014 Does not provide services to public 29 492

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 282
2017 Does not provide services to public 15 416
2014 Provides services to public 17 309
2014 Does not provide services to public 14 492

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 282
2017 Does not provide services to public 17 416
2014 Provides services to public 27 309
2014 Does not provide services to public 17 492

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 282
2017 Does not provide services to public 9 416
2014 Provides services to public 15 309
2014 Does not provide services to public 11 492

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 282
2017 Does not provide services to public 7 416
2014 Provides services to public 8 309
2014 Does not provide services to public 6 492

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 282
2017 Does not provide services to public 12 416
2014 Provides services to public 15 309
2014 Does not provide services to public 14 492

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 282
2017 Does not provide services to public 12 416
2014 Provides services to public 14 309
2014 Does not provide services to public 10 492

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 282
2017 Does not provide services to public 25 416
2014 Provides services to public 21 309
2014 Does not provide services to public 26 492

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 264
2017 Does not provide services to public 12 386
2014 Provides services to public 10 282
2014 Does not provide services to public 10 464

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 264
2017 Does not provide services to public 17 386
2014 Provides services to public 15 282
2014 Does not provide services to public 12 464

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 264
2017 Does not provide services to public 11 386
2014 Provides services to public 9 282
2014 Does not provide services to public 7 464

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 264
2017 Does not provide services to public 7 386
2014 Provides services to public 9 282
2014 Does not provide services to public 5 464

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 264
2017 Does not provide services to public 9 386
2014 Provides services to public 10 282
2014 Does not provide services to public 10 464

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 264
2017 Does not provide services to public 9 386
2014 Provides services to public 8 282
2014 Does not provide services to public 11 464

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 264
2017 Does not provide services to public 24 386
2014 Provides services to public 7 282
2014 Does not provide services to public 15 464

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 264
2017 Does not provide services to public 10 386
2014 Provides services to public 12 282
2014 Does not provide services to public 8 464

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 264
2017 Does not provide services to public 11 386
2014 Provides services to public 10 282
2014 Does not provide services to public 12 464

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 264
2017 Does not provide services to public 24 386
2014 Provides services to public 28 282
2014 Does not provide services to public 29 464

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 264
2017 Does not provide services to public 7 386
2014 Provides services to public 11 282
2014 Does not provide services to public 11 464

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 264
2017 Does not provide services to public 44 386
2014 Provides services to public 46 282
2014 Does not provide services to public 49 464

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 264
2014 Provides services to public 2 282
2014 Does not provide services to public 1 464

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 264
2017 Does not provide services to public 53 386
2014 Provides services to public 60 282
2014 Does not provide services to public 57 464

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 386

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 264
2017 Does not provide services to public 12 386
2014 Provides services to public 14 282
2014 Does not provide services to public 14 464

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 94 6 281
2017 Does not provide services to public 87 13 416

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 19 23 9 12 21 5 39 29 1073
2017 Does not provide services to public 11 17 20 9 8 28 8 42 26 2041
2014 Provides services to public 10 17 22 12 12 21 6 37 32 1052
2014 Does not provide services to public 10 16 21 9 10 28 6 39 29 2183

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 31 22 9 9 9 1 56 20 1073
2017 Does not provide services to public 21 29 20 9 6 14 2 59 18 2040
2014 Provides services to public 18 28 22 10 10 10 1 52 23 1052
2014 Does not provide services to public 17 27 22 9 8 14 2 53 20 2183
2011 Provides services to public 25 36 17 9 7 6 0 65 17 1445
2011 Does not provide services to public 28 37 16 7 4 7 0 71 12 2577
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 48 9 7 3 2 5 80 10 1073
2017 Does not provide services to public 24 44 8 7 3 3 10 78 12 2041
2014 Provides services to public 28 51 8 5 2 2 4 84 8 1052
2014 Does not provide services to public 25 47 11 6 2 2 8 80 8 2183
2011 Provides services to public 24 50 11 8 1 1 5 79 10 1443
2011 Does not provide services to public 24 48 10 8 2 2 6 78 11 2579
2008 Provides services to public 25 49 10 8 3 1 4 78 11 1175
2008 Does not provide services to public 23 46 9 8 4 2 7 76 14 1711

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 24 24 8 6 21 7 46 21 1071
2017 Does not provide services to public 8 18 20 7 5 28 13 44 21 2039
2014 Provides services to public 9 22 25 12 7 20 6 41 25 1052
2014 Does not provide services to public 6 18 26 8 5 25 12 39 20 2181
2011 Provides services to public 9 23 25 10 7 20 6 43 24 1443
2011 Does not provide services to public 8 19 24 8 4 29 8 43 19 2577

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 33 10 4 2 10 5 81 7 1072
2017 Does not provide services to public 34 31 10 3 1 12 10 82 6 2041
2014 Provides services to public 33 33 11 6 4 9 5 76 11 1052
2014 Does not provide services to public 31 32 13 4 3 10 8 76 8 2182
2011 Provides services to public 34 32 13 6 3 8 4 75 10 1443
2011 Does not provide services to public 34 30 12 4 2 12 6 79 7 2578
2008 Provides services to public 32 34 14 4 2 9 4 76 8 1175
2008 Does not provide services to public 33 32 12 3 1 11 7 80 5 1708

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 31 16 8 3 12 5 67 13 1069
2017 Does not provide services to public 25 31 13 5 2 15 10 74 8 2034
2014 Provides services to public 22 31 17 8 6 12 4 64 17 1052
2014 Does not provide services to public 22 32 16 6 3 13 8 68 12 2183
2011 Provides services to public 24 34 16 8 4 10 4 67 14 1442
2011 Does not provide services to public 26 31 14 5 2 16 6 73 10 2575
2008 Provides services to public 26 33 17 9 5 8 4 66 16 1173
2008 Does not provide services to public 28 32 14 6 3 11 7 73 10 1707
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 1074
2017 Does not provide services to public 10 90 2039
2014 Provides services to public 15 85 1051
2014 Does not provide services to public 9 91 2183

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 150
2017 Does not provide services to public 43 204
2014 Provides services to public 34 151
2014 Does not provide services to public 35 201

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 76 150
2017 Does not provide services to public 78 204
2014 Provides services to public 75 151
2014 Does not provide services to public 81 201

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 150
2017 Does not provide services to public 4 204
2014 Provides services to public 7 151
2014 Does not provide services to public 5 201

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 150
2014 Provides services to public 0 151
2014 Does not provide services to public 0 201

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 150
2017 Does not provide services to public 7 204
2014 Provides services to public 5 151
2014 Does not provide services to public 5 201

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 150
2017 Does not provide services to public 6 204
2014 Provides services to public 21 151
2014 Does not provide services to public 8 201

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 150
2017 Does not provide services to public 4 204
2014 Provides services to public 6 151
2014 Does not provide services to public 4 201

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 149
2017 Does not provide services to public 33 202
2014 Provides services to public 45 149
2014 Does not provide services to public 26 201

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 149
2017 Does not provide services to public 18 202
2014 Provides services to public 19 149
2014 Does not provide services to public 16 201

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 149
2017 Does not provide services to public 14 202
2014 Provides services to public 15 149
2014 Does not provide services to public 8 201

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 149
2017 Does not provide services to public 5 202
2014 Provides services to public 6 149
2014 Does not provide services to public 3 201

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 149
2017 Does not provide services to public 24 202
2014 Provides services to public 17 149
2014 Does not provide services to public 23 201

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 149
2017 Does not provide services to public 30 202
2014 Provides services to public 29 149
2014 Does not provide services to public 20 201

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 149
2014 Does not provide services to public 2 201

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 202

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 149
2017 Does not provide services to public 5 202
2014 Provides services to public 8 149
2014 Does not provide services to public 8 201

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 149
2017 Does not provide services to public 17 202
2014 Provides services to public 15 149
2014 Does not provide services to public 24 201

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 149
2017 Does not provide services to public 16 202
2014 Provides services to public 14 149
2014 Does not provide services to public 20 201

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 149
2017 Does not provide services to public 20 202
2014 Provides services to public 21 149
2014 Does not provide services to public 17 201

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 150
2017 Does not provide services to public 30 203
2014 Provides services to public 30 150
2014 Does not provide services to public 33 200

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 150
2017 Does not provide services to public 14 203
2014 Provides services to public 15 150
2014 Does not provide services to public 19 200

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 150
2017 Does not provide services to public 9 203
2014 Provides services to public 10 150
2014 Does not provide services to public 7 200

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 150
2017 Does not provide services to public 16 203
2014 Provides services to public 20 150
2014 Does not provide services to public 14 200

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 150
2017 Does not provide services to public 5 203
2014 Provides services to public 4 150
2014 Does not provide services to public 6 200

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 150
2017 Does not provide services to public 8 203
2014 Provides services to public 6 150
2014 Does not provide services to public 6 200

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 150
2017 Does not provide services to public 9 203
2014 Provides services to public 11 150
2014 Does not provide services to public 12 200

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 150
2017 Does not provide services to public 10 203
2014 Provides services to public 9 150
2014 Does not provide services to public 9 200

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 150
2017 Does not provide services to public 50 203
2014 Provides services to public 48 150
2014 Does not provide services to public 40 200

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 142
2017 Does not provide services to public 6 188
2014 Provides services to public 7 140
2014 Does not provide services to public 8 187

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 142
2017 Does not provide services to public 16 188
2014 Provides services to public 11 140
2014 Does not provide services to public 10 187

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 142
2017 Does not provide services to public 4 188
2014 Provides services to public 6 140
2014 Does not provide services to public 3 187

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 142
2017 Does not provide services to public 4 188
2014 Does not provide services to public 3 187

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 142
2017 Does not provide services to public 6 188
2014 Provides services to public 5 140
2014 Does not provide services to public 5 187

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 142
2017 Does not provide services to public 18 188
2014 Provides services to public 4 140
2014 Does not provide services to public 9 187

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 142
2017 Does not provide services to public 15 188
2014 Provides services to public 9 140
2014 Does not provide services to public 8 187

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 142
2017 Does not provide services to public 10 188
2014 Provides services to public 8 140
2014 Does not provide services to public 14 187

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 142
2017 Does not provide services to public 30 188
2014 Provides services to public 24 140
2014 Does not provide services to public 26 187

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 142
2017 Does not provide services to public 10 188
2014 Provides services to public 7 140
2014 Does not provide services to public 8 187

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 142
2017 Does not provide services to public 41 188
2014 Provides services to public 46 140
2014 Does not provide services to public 48 187

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 142

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 142
2017 Does not provide services to public 64 188
2014 Provides services to public 66 140
2014 Does not provide services to public 59 187

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 142
2017 Does not provide services to public 12 188
2014 Provides services to public 15 140
2014 Does not provide services to public 9 187

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 93 7 150
2017 Does not provide services to public 89 11 206

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 19 26 6 5 27 5 46 17 1070
2017 Does not provide services to public 11 16 21 4 4 37 7 48 15 2037
2014 Provides services to public 10 19 26 5 8 28 5 43 18 1052
2014 Does not provide services to public 10 15 23 4 5 37 7 44 15 2182

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 32 21 6 5 12 1 63 13 1073
2017 Does not provide services to public 23 30 19 5 3 17 2 66 10 2037
2014 Provides services to public 20 28 22 7 7 15 1 58 16 1050
2014 Does not provide services to public 18 27 22 5 4 21 2 59 12 2180
2011 Provides services to public 30 36 17 7 4 6 0 70 12 1442
2011 Does not provide services to public 32 35 14 5 3 11 0 76 8 2577
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 21 21 15 24 0 2 38 41 1070
2017 Does not provide services to public 17 21 20 15 24 0 2 39 40 2035

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 25 26 18 16 0 1 39 35 1069
2017 Does not provide services to public 19 27 26 16 10 0 2 46 27 2038

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 29 24 16 10 0 2 50 26 1069
2017 Does not provide services to public 22 28 25 15 9 0 2 51 24 2036

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 24 22 19 18 1 2 40 37 1072
2017 Does not provide services to public 20 24 21 17 14 1 3 46 32 2037

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 27 15 7 6 0 6 70 14 1068
2017 Does not provide services to public 41 24 14 6 5 0 8 72 12 2037

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 31 25 12 8 0 1 54 21 1071
2017 Does not provide services to public 26 28 25 12 8 0 1 54 20 2034

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 33 24 13 6 1 1 56 19 1069
2017 Does not provide services to public 25 31 24 10 6 1 2 59 17 2032

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 32 24 16 8 1 1 50 25 1072
2017 Does not provide services to public 20 31 24 13 8 1 2 53 22 2030

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 30 22 15 10 1 2 52 26 1070
2017 Does not provide services to public 23 29 23 14 9 0 2 53 23 2034

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 32 22 13 7 1 2 57 20 1069
2017 Does not provide services to public 29 32 20 10 5 1 2 64 16 2029

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 22 14 7 6 0 2 72 14 1072
2017 Does not provide services to public 48 23 14 8 5 0 2 72 14 2038

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 19 9 5 4 1 3 81 10 1073
2017 Does not provide services to public 68 14 6 4 3 1 4 86 8 2034

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 31 11 5 3 1 2 80 8 1069
2017 Does not provide services to public 54 27 9 5 2 0 2 83 7 2033

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 21 11 8 5 1 2 75 14 1073
2017 Does not provide services to public 56 20 10 7 5 0 2 78 12 2034

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 13 5 2 1 0 26 88 5 1072
2017 Does not provide services to public 54 14 6 3 1 0 23 88 5 2036

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 25 11 4 2 1 5 82 7 1064
2017 Does not provide services to public 67 18 6 2 1 1 7 91 2 2021

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 18 6 5 4 1 5 83 10 1072
2017 Does not provide services to public 59 17 9 5 5 1 4 80 10 2039

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 28 14 3 2 0 3 80 6 1064
2017 Does not provide services to public 48 29 13 4 2 1 3 80 7 2033

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 26 39 18 7 0 1 35 25 1074
2017 Does not provide services to public 10 31 38 15 6 0 0 42 21 2042

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 24 41 17 8 0 0 25 34 1066
2017 Does not provide services to public 9 20 39 22 9 0 1 31 29 2036

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 40 16 10 8 3 0 64 19 1071
2017 Does not provide services to public 20 43 16 10 6 5 0 67 17 2038

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 36 19 18 12 2 0 50 31 1072
2017 Does not provide services to public 16 38 19 14 10 3 0 55 25 2039
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 21 79 1068
2017 Does not provide services to public 16 84 2036
2014 Provides services to public 18 82 1053
2014 Does not provide services to public 15 85 2176

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 73 27 216
2017 Does not provide services to public 75 25 325
2014 Provides services to public 73 27 191
2014 Does not provide services to public 76 24 317

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 35 7 10 2 1 1 81 12 157
2017 Does not provide services to public 52 37 3 5 3 0 0 89 8 248
2014 Provides services to public 39 35 5 15 5 1 1 75 20 142
2014 Does not provide services to public 50 25 9 9 5 0 0 76 15 240
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 25 20 13 17 3 1 22 78 1073
2017 Does not provide services to public 24 24 20 13 16 3 1 25 75 2042

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 800
2017 Does not provide services to public 27 1477

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 800
2017 Does not provide services to public 39 1477

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 800
2017 Does not provide services to public 22 1477

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 800
2017 Does not provide services to public 47 1477

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 800
2017 Does not provide services to public 6 1477

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 800
2017 Does not provide services to public 40 1477

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 6 40 20 10 6 18 776
2017 Does not provide services to public 5 44 21 10 5 15 1445

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 23 17 15 28 2 6 34 47 804
2017 Does not provide services to public 10 21 14 19 25 2 8 35 49 1477

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 7 12 18 54 2 5 10 77 804
2017 Does not provide services to public 2 9 9 19 53 2 6 12 78 1481
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