2017 Public Service Employee Survey Results for Indigenous and Northern Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - EN

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 14 46 12 18 10 0 0 60 28 76
2017 EN-02 15 62 15 8 0 0 0 77 8 13
2017 EN-04 6 54 9 17 14 0 0 60 31 35
2017 EN-05 27 27 20 13 13 0 0 53 27 15
2014 EN 20 48 2 24 7 0 0 67 30 46
2014 EN-04 21 43 4 21 11 0 0 64 32 28
2011 EN 30 40 6 17 8 0 0 70 25 53
2011 EN-04 30 36 3 18 12 0 0 67 30 33
2011 EN-05 9 55 9 27 0 0 0 64 27 11
2008 EN 21 43 7 19 10 0 0 64 29 42
2008 EN-04 26 39 3 19 13 0 0 65 32 31

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 56 29 6 4 3 1 1 87 7 76
2017 EN-02 62 23 15 0 0 0 0 85 0 13
2017 EN-04 51 26 6 6 6 3 3 82 12 35
2017 EN-05 60 33 7 0 0 0 0 93 0 15
2014 EN 65 26 4 4 0 0 0 91 4 46
2014 EN-04 54 32 7 7 0 0 0 86 7 28
2011 EN 58 23 9 2 4 0 4 84 6 53
2011 EN-04 58 21 6 3 6 0 6 84 10 33
2011 EN-05 64 18 18 0 0 0 0 82 0 11
2008 EN 74 14 7 5 0 0 0 88 5 42
2008 EN-04 71 16 6 6 0 0 0 87 6 31

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 64 17 6 4 7 0 3 83 11 76
2017 EN-02 77 0 8 0 8 0 8 83 8 13
2017 EN-04 60 23 6 3 6 0 3 85 9 35
2017 EN-05 60 27 7 7 0 0 0 87 7 15
2014 EN 67 20 0 7 4 0 2 89 11 46
2014 EN-04 64 18 0 11 4 0 4 85 15 28
2011 EN 72 17 0 2 6 0 4 92 8 53
2011 EN-04 67 18 0 3 6 0 6 90 10 33
2011 EN-05 82 18 0 0 0 0 0 100 0 11
2008 EN 76 12 7 5 0 0 0 88 5 42
2008 EN-04 74 13 10 3 0 0 0 87 3 31

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 24 41 12 14 9 0 0 65 24 75
2017 EN-02 23 46 15 8 8 0 0 69 15 13
2017 EN-04 27 41 15 9 9 0 0 68 18 34
2017 EN-05 20 20 13 33 13 0 0 40 47 15
2014 EN 28 33 0 24 15 0 0 61 39 46
2014 EN-04 29 29 0 21 21 0 0 57 43 28
2011 EN 28 43 6 13 9 0 0 72 23 53
2011 EN-04 27 45 3 12 12 0 0 73 24 33
2011 EN-05 18 45 18 9 9 0 0 64 18 11

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 12 43 17 21 8 0 0 55 29 76
2017 EN-02 23 38 8 15 15 0 0 62 31 13
2017 EN-04 11 43 23 20 3 0 0 54 23 35
2017 EN-05 13 40 20 20 7 0 0 53 27 15
2014 EN 15 43 15 17 9 0 0 59 26 46
2014 EN-04 7 36 21 25 11 0 0 43 36 28
2011 EN 17 36 15 17 13 0 2 54 31 53
2011 EN-04 18 36 12 15 15 0 3 56 31 33
2011 EN-05 0 36 36 27 0 0 0 36 27 11
2008 EN 17 38 24 14 7 0 0 55 21 42
2008 EN-04 19 42 19 10 10 0 0 61 19 31

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 44 39 5 3 9 0 0 83 12 76
2017 EN-02 15 77 0 0 8 0 0 92 8 13
2017 EN-04 51 34 9 3 3 0 0 86 6 35
2017 EN-05 40 33 0 7 20 0 0 73 27 15
2014 EN 59 28 2 11 0 0 0 87 11 46
2014 EN-04 54 36 0 11 0 0 0 89 11 28
2011 EN 49 34 9 4 2 2 0 85 6 53
2011 EN-04 58 30 6 3 0 3 0 91 3 33
2011 EN-05 27 45 18 0 9 0 0 73 9 11
2008 EN 50 31 10 2 7 0 0 81 10 42
2008 EN-04 48 39 3 0 10 0 0 87 10 31

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 48 30 8 9 5 0 0 78 14 76
2017 EN-02 23 46 23 8 0 0 0 69 8 13
2017 EN-04 54 31 6 9 0 0 0 86 9 35
2017 EN-05 40 27 7 13 13 0 0 67 27 15
2014 EN 54 33 4 7 2 0 0 87 9 46
2014 EN-04 50 39 7 0 4 0 0 89 4 28
2011 EN 64 28 6 0 0 2 0 94 0 53
2011 EN-04 73 21 3 0 0 3 0 97 0 33
2011 EN-05 36 55 9 0 0 0 0 91 0 11
2008 EN 48 45 2 2 2 0 0 93 5 42
2008 EN-04 55 35 3 3 3 0 0 90 6 31

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 30 48 6 13 3 0 0 78 16 76
2017 EN-02 46 54 0 0 0 0 0 100 0 13
2017 EN-04 23 49 6 17 6 0 0 71 23 35
2017 EN-05 20 47 20 13 0 0 0 67 13 15
2014 EN 28 41 13 11 4 2 0 71 16 46
2014 EN-04 25 32 21 14 7 0 0 57 21 28

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 40 22 18 16 4 0 0 62 19 76
2017 EN-02 62 15 8 15 0 0 0 77 15 13
2017 EN-04 37 29 20 11 3 0 0 66 14 35
2017 EN-05 27 27 27 13 7 0 0 53 20 15
2014 EN 22 41 13 13 11 0 0 63 24 46
2014 EN-04 14 39 18 18 11 0 0 54 29 28
2011 EN 34 40 6 11 9 0 0 74 21 53
2011 EN-04 42 39 3 9 6 0 0 82 15 33
2011 EN-05 9 36 18 27 9 0 0 45 36 11

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 39 27 5 12 14 1 1 68 27 76
2017 EN-02 62 23 0 0 0 8 8 100 0 13
2017 EN-04 31 37 6 6 20 0 0 69 26 35
2017 EN-05 40 20 7 13 20 0 0 60 33 15
2014 EN 24 35 9 20 11 0 2 60 31 46
2014 EN-04 14 46 11 14 14 0 0 61 29 28
2011 EN 38 25 4 25 8 0 2 63 33 53
2011 EN-04 48 27 0 18 6 0 0 76 24 33
2011 EN-05 18 9 18 45 9 0 0 27 55 11
2008 EN 45 17 7 10 21 0 0 62 31 42
2008 EN-04 45 19 10 13 13 0 0 65 26 31

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 32 42 12 9 5 0 0 74 14 76
2017 EN-02 38 54 8 0 0 0 0 92 0 13
2017 EN-04 37 43 11 6 3 0 0 80 9 35
2017 EN-05 13 33 27 7 20 0 0 47 27 15
2014 EN 30 37 15 9 9 0 0 67 17 46
2014 EN-04 32 36 11 11 11 0 0 68 21 28
2011 EN 34 43 6 6 9 2 0 79 15 53
2011 EN-04 36 42 3 9 6 3 0 81 16 33
2011 EN-05 18 45 18 0 18 0 0 64 18 11
2008 EN 36 45 2 10 7 0 0 81 17 42
2008 EN-04 35 48 3 6 6 0 0 84 13 31

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 35 18 14 10 0 0 57 25 76
2017 EN-02 23 69 0 8 0 0 0 92 8 13
2017 EN-04 29 31 20 11 9 0 0 60 20 35
2017 EN-05 13 20 20 27 20 0 0 33 47 15
2014 EN 9 41 24 15 11 0 0 50 26 46
2014 EN-04 7 29 32 18 14 0 0 36 32 28
2011 EN 13 51 19 4 13 0 0 64 17 53
2011 EN-04 21 42 21 3 12 0 0 64 15 33
2011 EN-05 0 64 9 9 18 0 0 64 27 11

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 32 14 18 13 0 0 54 31 76
2017 EN-02 23 38 15 23 0 0 0 62 23 13
2017 EN-04 26 31 14 17 11 0 0 57 29 35
2017 EN-05 7 40 13 13 27 0 0 47 40 15

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 30 39 15 8 7 1 0 71 15 75
2017 EN-02 23 69 8 0 0 0 0 92 0 13
2017 EN-04 35 29 21 12 3 0 0 65 15 34
2017 EN-05 27 40 0 13 13 7 0 71 29 15
2014 EN 35 46 7 7 7 0 0 80 13 46
2014 EN-04 29 46 7 11 7 0 0 75 18 28
2011 EN 34 49 8 2 8 0 0 83 9 53
2011 EN-04 33 52 6 0 9 0 0 85 9 33
2011 EN-05 36 45 9 0 9 0 0 82 9 11
2008 EN 33 43 12 2 10 0 0 76 12 42
2008 EN-04 32 42 13 3 10 0 0 74 13 31

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 26 38 16 12 9 0 0 64 21 76
2017 EN-02 23 54 15 8 0 0 0 77 8 13
2017 EN-04 31 37 11 9 11 0 0 69 20 35
2017 EN-05 13 33 20 20 13 0 0 47 33 15

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 47 30 16 5 3 0 0 77 8 76
2017 EN-02 31 46 23 0 0 0 0 77 0 13
2017 EN-04 60 23 11 3 3 0 0 83 6 35
2017 EN-05 33 33 7 20 7 0 0 67 27 15
2014 EN 54 33 7 4 2 0 0 87 7 46
2014 EN-04 57 29 7 4 4 0 0 86 7 28
2011 EN 55 34 6 4 0 2 0 90 4 53
2011 EN-04 52 36 6 3 0 3 0 91 3 33
2011 EN-05 55 36 0 9 0 0 0 91 9 11

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 25 27 27 10 10 0 0 52 21 76
2017 EN-02 23 31 38 0 8 0 0 54 8 13
2017 EN-04 29 26 29 6 11 0 0 54 17 35
2017 EN-05 27 20 20 20 13 0 0 47 33 15
2014 EN 15 52 15 9 9 0 0 67 17 46
2014 EN-04 14 43 18 11 14 0 0 57 25 28
2011 EN 25 47 9 8 11 0 0 72 19 53
2011 EN-04 27 39 12 9 12 0 0 67 21 33
2011 EN-05 18 64 0 9 9 0 0 82 18 11

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 25 31 21 18 5 0 0 56 23 76
2017 EN-02 31 31 23 8 8 0 0 62 15 13
2017 EN-04 29 29 23 14 6 0 0 57 20 35
2017 EN-05 13 27 27 33 0 0 0 40 33 15
2014 EN 11 43 17 15 13 0 0 54 28 46
2014 EN-04 14 25 21 21 18 0 0 39 39 28

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 27 29 23 13 8 0 0 56 21 76
2017 EN-02 38 38 23 0 0 0 0 77 0 13
2017 EN-04 29 20 31 9 11 0 0 49 20 35
2017 EN-05 20 27 27 27 0 0 0 47 27 15
2014 EN 13 41 22 15 9 0 0 54 24 46
2014 EN-04 11 32 25 18 14 0 0 43 32 28
2011 EN 34 38 11 15 2 0 0 72 17 53
2011 EN-04 39 33 9 15 3 0 0 73 18 33
2011 EN-05 18 36 27 18 0 0 0 55 18 11

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 35 39 13 4 9 0 0 74 13 76
2017 EN-02 15 85 0 0 0 0 0 100 0 13
2017 EN-04 46 34 11 3 6 0 0 80 9 35
2017 EN-05 20 33 27 0 20 0 0 53 20 15
2014 EN 37 28 15 15 4 0 0 65 20 46
2014 EN-04 43 18 14 21 4 0 0 61 25 28
2011 EN 45 38 6 6 4 2 0 85 10 53
2011 EN-04 48 39 3 3 3 3 0 91 6 33
2011 EN-05 18 45 18 18 0 0 0 64 18 11
2008 EN 48 31 5 10 7 0 0 79 17 42
2008 EN-04 48 35 3 3 10 0 0 84 13 31

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 23 30 25 16 6 0 0 53 22 76
2017 EN-02 62 15 15 8 0 0 0 77 8 13
2017 EN-04 20 34 26 17 3 0 0 54 20 35
2017 EN-05 13 33 20 20 13 0 0 47 33 15
2014 EN 15 30 30 15 9 0 0 46 24 46
2014 EN-04 18 29 29 18 7 0 0 46 25 28
2011 EN 13 26 34 6 21 0 0 40 26 53
2011 EN-04 18 27 36 6 12 0 0 45 18 33
2011 EN-05 0 18 27 9 45 0 0 18 55 11
2008 EN 12 32 24 17 15 0 0 44 32 41
2008 EN-04 17 27 30 13 13 0 0 43 27 30

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 27 25 36 8 4 0 0 12 52 76
2017 EN-02 8 38 23 8 23 0 0 31 46 13
2017 EN-04 26 29 40 6 0 0 0 6 54 35
2017 EN-05 33 20 33 13 0 0 0 13 53 15
2014 EN 11 37 46 7 0 0 0 7 48 46
2014 EN-04 14 39 39 7 0 0 0 7 54 28
2011 EN 19 43 21 17 0 0 0 17 62 53
2011 EN-04 9 39 30 21 0 0 0 21 48 33
2011 EN-05 36 64 0 0 0 0 0 0 100 11
2008 EN 14 38 33 12 2 0 0 14 52 42
2008 EN-04 13 29 39 16 3 0 0 19 42 31

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 23 9 42 18 6 1 0 25 33 76
2017 EN-02 0 8 54 15 23 0 0 38 8 13
2017 EN-04 20 11 43 17 6 3 0 24 32 35
2017 EN-05 33 13 40 13 0 0 0 13 47 15
2014 EN 13 30 35 15 4 2 0 20 44 46
2014 EN-04 21 36 18 21 0 4 0 22 59 28
2011 EN 13 23 28 25 9 2 0 35 37 53
2011 EN-04 6 12 36 27 15 3 0 44 19 33
2011 EN-05 27 45 18 9 0 0 0 9 73 11
2008 EN 17 32 24 12 10 5 0 23 51 41
2008 EN-04 10 29 26 16 13 6 0 31 41 31

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 28 28 29 13 3 0 0 16 55 75
2017 EN-02 23 23 31 15 8 0 0 23 46 13
2017 EN-04 23 29 32 12 3 0 0 15 53 34
2017 EN-05 33 27 33 7 0 0 0 7 60 15
2014 EN 28 39 24 7 2 0 0 9 67 46
2014 EN-04 29 36 25 7 4 0 0 11 64 28
2011 EN 15 36 36 8 6 0 0 13 51 53
2011 EN-04 15 27 39 9 9 0 0 18 42 33
2011 EN-05 18 45 36 0 0 0 0 0 64 11
2008 EN 19 48 29 5 0 0 0 5 67 42
2008 EN-04 13 45 39 3 0 0 0 3 58 31

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 14 13 53 12 7 1 0 19 28 75
2017 EN-02 0 8 54 15 15 8 0 33 8 13
2017 EN-04 18 15 53 15 0 0 0 15 32 34
2017 EN-05 27 7 60 7 0 0 0 7 33 15
2014 EN 15 17 37 26 4 0 0 30 33 46
2014 EN-04 11 25 36 25 4 0 0 29 36 28
2011 EN 19 23 28 25 6 0 0 30 42 53
2011 EN-04 15 15 30 30 9 0 0 39 30 33
2011 EN-05 27 36 36 0 0 0 0 0 64 11
2008 EN 10 40 33 14 2 0 0 17 50 42
2008 EN-04 6 35 42 13 3 0 0 16 42 31

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 13 18 38 16 8 4 4 25 34 76
2017 EN-02 0 15 8 23 31 15 8 70 20 13
2017 EN-04 17 17 40 17 0 3 6 19 38 35
2017 EN-05 13 20 53 13 0 0 0 13 33 15
2014 EN 28 33 30 4 4 0 0 9 61 46
2014 EN-04 36 36 21 4 4 0 0 7 71 28
2011 EN 23 40 25 9 4 0 0 13 62 53
2011 EN-04 18 33 33 12 3 0 0 15 52 33
2011 EN-05 36 64 0 0 0 0 0 0 100 11
2008 EN 24 40 19 12 5 0 0 17 64 42
2008 EN-04 26 39 16 13 6 0 0 19 65 31

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 18 19 22 26 9 5 0 37 40 76
2017 EN-02 0 23 15 23 15 23 0 50 30 13
2017 EN-04 14 23 29 26 6 3 0 32 38 35
2017 EN-05 33 13 27 27 0 0 0 27 47 15
2014 EN 17 26 26 24 7 0 0 30 43 46
2014 EN-04 25 21 21 25 7 0 0 32 46 28
2011 EN 10 35 13 25 15 0 2 41 45 52
2011 EN-04 0 38 16 28 19 0 0 47 38 32
2011 EN-05 36 27 0 27 0 0 9 30 70 11
2008 EN 29 31 17 12 7 2 2 20 63 42
2008 EN-04 29 19 23 13 10 3 3 24 52 31

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 29 33 29 6 4 0 0 10 61 76
2017 EN-02 0 38 46 8 8 0 0 15 38 13
2017 EN-04 26 29 31 11 3 0 0 14 54 35
2017 EN-05 47 40 13 0 0 0 0 0 87 15
2014 EN 28 37 30 4 0 0 0 4 65 46
2014 EN-04 29 29 36 7 0 0 0 7 57 28
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 61 19 9 4 3 1 3 84 7 76
2017 EN-02 62 15 8 0 8 0 8 83 8 13
2017 EN-04 54 23 11 3 3 3 3 82 6 35
2017 EN-05 67 27 7 0 0 0 0 93 0 15
2014 EN 70 11 4 7 4 0 4 84 11 46
2014 EN-04 68 7 7 11 4 0 4 78 15 28
2011 EN 75 4 8 0 8 0 6 84 8 53
2011 EN-04 73 6 6 0 9 0 6 84 10 33
2011 EN-05 73 0 18 0 0 0 9 80 0 11
2008 EN 74 7 7 0 0 0 12 92 0 42
2008 EN-04 71 10 6 0 0 0 13 93 0 31

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 25 23 21 13 12 4 3 51 26 76
2017 EN-02 46 15 31 8 0 0 0 62 8 13
2017 EN-04 26 20 14 14 11 9 6 53 30 35
2017 EN-05 13 27 13 20 27 0 0 40 47 15
2014 EN 28 30 11 15 11 2 2 61 27 46
2014 EN-04 25 29 4 21 18 4 0 56 41 28

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 35 30 14 14 6 0 0 65 21 76
2017 EN-02 54 23 8 15 0 0 0 77 15 13
2017 EN-04 34 29 14 17 6 0 0 63 23 35
2017 EN-05 27 27 20 13 13 0 0 53 27 15
2014 EN 35 28 17 7 13 0 0 63 20 46
2014 EN-04 25 25 25 7 18 0 0 50 25 28

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 30 31 17 10 12 0 0 61 22 76
2017 EN-02 46 38 8 0 8 0 0 85 8 13
2017 EN-04 29 26 17 20 9 0 0 54 29 35
2017 EN-05 20 27 20 7 27 0 0 47 33 15
2014 EN 28 39 9 17 7 0 0 67 24 46
2014 EN-04 18 43 7 21 11 0 0 61 32 28
2011 EN 34 38 9 15 4 0 0 72 19 53
2011 EN-04 33 33 9 21 3 0 0 67 24 33
2011 EN-05 27 45 18 0 9 0 0 73 9 11
2008 EN 26 36 7 26 5 0 0 62 31 42
2008 EN-04 23 42 6 26 3 0 0 65 29 31

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 26 27 16 9 9 12 1 61 21 76
2017 EN-02 54 23 8 0 8 8 0 83 8 13
2017 EN-04 20 17 17 14 9 20 3 48 30 35
2017 EN-05 7 53 13 7 13 7 0 64 21 15
2014 EN 30 35 9 7 15 4 0 68 23 46
2014 EN-04 29 29 7 7 25 4 0 59 33 28
2011 EN 40 23 13 13 8 0 4 65 22 53
2011 EN-04 39 9 21 21 6 0 3 50 28 33
2011 EN-05 45 45 0 0 9 0 0 91 9 11
2008 EN 19 33 12 17 17 2 0 54 34 42
2008 EN-04 16 29 13 19 19 3 0 47 40 31

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 10 17 22 18 17 14 1 32 41 76
2017 EN-02 31 15 15 15 0 15 8 60 20 13
2017 EN-04 9 11 23 17 20 20 0 25 46 35
2017 EN-05 7 20 20 20 27 7 0 29 50 15
2014 EN 7 30 15 17 17 9 4 43 40 46
2014 EN-04 4 29 21 14 21 7 4 36 40 28

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 38 35 13 8 6 0 0 73 14 76
2017 EN-02 62 38 0 0 0 0 0 100 0 13
2017 EN-04 37 34 17 9 3 0 0 71 11 35
2017 EN-05 27 27 13 13 20 0 0 53 33 15
2014 EN 37 48 4 7 4 0 0 85 11 46
2014 EN-04 29 50 7 7 7 0 0 79 14 28
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 30 34 13 18 5 0 0 64 23 76
2017 EN-02 38 54 8 0 0 0 0 92 0 13
2017 EN-04 34 37 6 17 6 0 0 71 23 35
2017 EN-05 20 20 33 20 7 0 0 40 27 15
2014 EN 43 30 15 7 2 2 0 76 9 46
2014 EN-04 43 32 21 4 0 0 0 75 4 28
2011 EN 23 45 17 6 9 0 0 68 15 53
2011 EN-04 24 42 15 9 9 0 0 67 18 33
2011 EN-05 27 55 9 0 9 0 0 82 9 11
2008 EN 33 21 24 12 10 0 0 55 21 42
2008 EN-04 35 23 26 13 3 0 0 58 16 31

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 39 29 17 5 8 1 1 69 13 76
2017 EN-02 46 46 8 0 0 0 0 92 0 13
2017 EN-04 43 26 17 6 6 0 3 71 12 35
2017 EN-05 27 13 27 7 20 7 0 43 29 15
2014 EN 50 30 13 4 2 0 0 80 7 46
2014 EN-04 50 21 21 4 4 0 0 71 7 28
2011 EN 49 28 9 8 6 0 0 77 13 53
2011 EN-04 55 24 6 12 3 0 0 79 15 33
2011 EN-05 45 36 9 0 9 0 0 82 9 11
2008 EN 40 31 10 5 10 5 0 75 15 42
2008 EN-04 45 29 10 6 6 3 0 77 13 31

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 34 30 12 16 9 0 0 64 25 76
2017 EN-02 38 46 0 15 0 0 0 85 15 13
2017 EN-04 40 29 11 14 6 0 0 69 20 35
2017 EN-05 27 27 7 13 27 0 0 53 40 15
2014 EN 46 28 13 7 7 0 0 74 13 46
2014 EN-04 43 29 18 4 7 0 0 71 11 28
2011 EN 47 28 9 6 9 0 0 75 15 53
2011 EN-04 48 21 12 9 9 0 0 70 18 33
2011 EN-05 55 36 0 0 9 0 0 91 9 11
2008 EN 39 37 10 5 10 0 0 76 15 41
2008 EN-04 39 39 13 0 10 0 0 77 10 31

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 77 10 6 1 3 0 3 89 4 76
2017 EN-02 54 23 15 0 0 0 8 83 0 13
2017 EN-04 74 9 6 3 6 0 3 85 9 35
2017 EN-05 87 13 0 0 0 0 0 100 0 15
2014 EN 72 11 7 2 2 0 7 88 5 46
2014 EN-04 71 7 7 4 4 0 7 85 8 28
2011 EN 72 8 4 2 6 0 9 88 8 53
2011 EN-04 70 9 3 3 6 0 9 87 10 33
2011 EN-05 73 9 0 0 0 0 18 100 0 11
2008 EN 71 10 7 0 0 0 12 92 0 42
2008 EN-04 71 13 3 0 0 0 13 96 0 31

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 51 25 8 6 5 4 1 79 12 76
2017 EN-02 69 23 8 0 0 0 0 92 0 13
2017 EN-04 57 29 6 0 6 3 0 88 6 35
2017 EN-05 40 20 0 7 13 13 7 75 25 15
2014 EN 35 35 11 9 7 2 2 73 16 46
2014 EN-04 36 39 11 4 7 4 0 78 11 28
2011 EN 36 32 13 4 13 0 2 69 17 53
2011 EN-04 48 24 12 3 9 0 3 75 13 33
2011 EN-05 9 36 27 9 18 0 0 45 27 11

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 45 29 12 5 8 0 1 75 13 76
2017 EN-02 46 46 8 0 0 0 0 92 0 13
2017 EN-04 51 23 9 9 6 0 3 76 15 35
2017 EN-05 27 27 20 0 27 0 0 53 27 15

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 47 31 11 6 4 1 0 79 11 76
2017 EN-02 62 38 0 0 0 0 0 100 0 13
2017 EN-04 49 29 11 9 3 0 0 77 11 35
2017 EN-05 27 40 0 13 13 7 0 71 29 15

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 43 26 16 5 10 0 0 69 16 76
2017 EN-02 46 38 15 0 0 0 0 85 0 13
2017 EN-04 46 20 14 9 11 0 0 66 20 35
2017 EN-05 33 27 13 7 20 0 0 60 27 15
2014 EN 43 30 17 7 2 0 0 74 9 46
2014 EN-04 46 32 14 7 0 0 0 79 7 28
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 8 38 23 11 0 8 11 57 14 25
2017 EN-05 7 27 27 20 0 7 13 42 25 15
2014 EN 19 50 25 0 0 6 0 73 0 16

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 35 25 21 8 9 3 0 61 17 76
2017 EN-02 62 31 8 0 0 0 0 92 0 13
2017 EN-04 31 23 20 6 14 6 0 58 21 35
2017 EN-05 20 20 27 20 13 0 0 40 33 15
2014 EN 13 41 17 7 15 7 0 58 23 46
2014 EN-04 11 43 14 7 21 4 0 56 30 28
2011 EN 23 34 23 9 11 0 0 57 21 53
2011 EN-04 30 24 21 15 9 0 0 55 24 33
2011 EN-05 0 45 36 0 18 0 0 45 18 11

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 26 24 17 17 14 1 0 51 32 75
2017 EN-02 50 33 17 0 0 0 0 83 0 12
2017 EN-04 23 23 20 14 17 3 0 47 32 35
2017 EN-05 13 13 20 27 27 0 0 27 53 15
2014 EN 13 28 33 13 13 0 0 41 26 46
2014 EN-04 11 32 25 14 18 0 0 43 32 28
2011 EN 11 32 19 23 11 4 0 45 35 53
2011 EN-04 18 30 18 21 6 6 0 52 29 33
2011 EN-05 0 18 27 27 27 0 0 18 55 11
2008 EN 17 31 17 17 19 0 0 48 36 42
2008 EN-04 19 29 13 23 16 0 0 48 39 31

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 19 23 10 24 19 4 0 45 45 76
2017 EN-02 46 31 15 0 0 8 0 83 0 13
2017 EN-04 14 20 14 23 23 6 0 36 48 35
2017 EN-05 7 20 0 40 33 0 0 27 73 15
2014 EN 2 24 31 22 16 4 0 28 40 45
2014 EN-04 4 30 26 19 19 4 0 35 38 27
2011 EN 8 30 21 28 8 6 0 40 38 53
2011 EN-04 9 30 21 27 3 9 0 43 33 33
2011 EN-05 0 27 27 27 18 0 0 27 45 11
2008 EN 10 19 26 29 17 0 0 29 45 42
2008 EN-04 10 19 29 29 13 0 0 29 42 31

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 18 19 21 16 4 0 42 38 76
2017 EN-02 46 23 15 8 0 8 0 75 8 13
2017 EN-04 17 23 20 14 23 3 0 41 38 35
2017 EN-05 13 7 20 40 20 0 0 20 60 15
2014 EN 4 30 24 9 20 13 0 40 33 46
2014 EN-04 4 36 18 11 25 7 0 42 38 28
2011 EN 6 45 9 21 11 8 0 55 35 53
2011 EN-04 9 42 9 18 12 9 0 57 33 33
2011 EN-05 0 45 18 36 0 0 0 45 36 11
2008 EN 14 26 19 21 14 5 0 43 38 42
2008 EN-04 16 19 16 26 16 6 0 38 45 31

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 30 9 25 17 1 0 48 43 75
2017 EN-02 38 38 0 23 0 0 0 77 23 13
2017 EN-04 9 29 14 29 17 3 0 38 47 35
2017 EN-05 14 7 14 21 43 0 0 21 64 14
2014 EN 4 33 30 15 15 2 0 38 31 46
2014 EN-04 4 36 25 14 18 4 0 41 33 28
2011 EN 13 30 23 21 11 2 0 44 33 53
2011 EN-04 18 30 24 12 12 3 0 50 25 33
2011 EN-05 0 18 18 45 18 0 0 18 64 11
2008 EN 12 40 21 10 14 2 0 54 24 42
2008 EN-04 13 39 16 10 19 3 0 53 30 31
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 14 39 21 16 9 1 0 54 25 76
2017 EN-02 38 54 8 0 0 0 0 92 0 13
2017 EN-04 9 34 29 20 9 0 0 43 29 35
2017 EN-05 7 33 27 20 13 0 0 40 33 15
2014 EN 4 52 15 15 13 0 0 57 28 46
2014 EN-04 7 43 14 14 21 0 0 50 36 28
2011 EN 9 47 17 21 6 0 0 57 26 53
2011 EN-04 9 42 21 24 3 0 0 52 27 33
2011 EN-05 0 64 9 9 18 0 0 64 27 11

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 38 36 12 9 3 3 0 76 12 76
2017 EN-02 46 46 8 0 0 0 0 92 0 13
2017 EN-04 31 37 11 14 3 3 0 71 18 35
2017 EN-05 27 47 13 7 7 0 0 73 13 15
2014 EN 35 50 9 7 0 0 0 85 7 46
2014 EN-04 36 39 14 11 0 0 0 75 11 28
2011 EN 36 47 6 4 4 2 2 86 8 53
2011 EN-04 45 39 6 3 0 3 3 90 3 33
2011 EN-05 18 55 9 0 18 0 0 73 18 11

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 21 32 20 14 10 3 0 55 25 76
2017 EN-02 38 38 15 8 0 0 0 77 8 13
2017 EN-04 23 26 11 23 17 0 0 49 40 35
2017 EN-05 0 47 27 13 7 7 0 50 21 15
2014 EN 35 30 13 13 9 0 0 65 22 46
2014 EN-04 32 32 14 11 11 0 0 64 21 28
2011 EN 26 42 11 13 6 0 2 69 19 53
2011 EN-04 27 39 15 12 3 0 3 69 16 33
2011 EN-05 18 45 9 18 9 0 0 64 27 11
2008 EN 26 26 19 17 12 0 0 52 29 42
2008 EN-04 26 29 19 16 10 0 0 55 26 31

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 21 34 17 20 6 3 0 56 27 76
2017 EN-02 31 38 15 15 0 0 0 69 15 13
2017 EN-04 23 31 11 20 9 6 0 58 30 35
2017 EN-05 13 40 13 27 7 0 0 53 33 15
2014 EN 24 41 9 15 11 0 0 65 26 46
2014 EN-04 29 39 7 11 14 0 0 68 25 28
2011 EN 11 45 23 9 8 4 0 59 18 53
2011 EN-04 9 45 21 9 9 6 0 58 19 33
2011 EN-05 9 55 18 18 0 0 0 64 18 11

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 14 27 13 16 12 1 36 33 76
2017 EN-02 31 31 15 8 0 15 0 73 9 13
2017 EN-04 14 9 29 14 17 14 3 28 38 35
2017 EN-05 7 13 27 13 33 7 0 21 50 15
2014 EN 9 26 17 24 20 4 0 36 45 46
2014 EN-04 7 25 18 21 29 0 0 32 50 28
2011 EN 17 17 28 9 17 9 2 38 30 53
2011 EN-04 18 0 33 9 21 15 3 22 37 33
2011 EN-05 0 55 18 18 9 0 0 55 27 11

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 54 21 8 3 7 3 5 82 10 76
2017 EN-02 54 15 8 0 8 8 8 82 9 13
2017 EN-04 51 23 6 6 6 0 9 81 13 35
2017 EN-05 47 33 13 0 0 7 0 86 0 15
2014 EN 57 13 15 0 11 0 4 73 11 46
2014 EN-04 57 7 18 0 14 0 4 67 15 28

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 52 27 8 0 1 6 5 90 1 76
2017 EN-02 54 31 0 0 0 8 8 100 0 13
2017 EN-04 46 29 9 0 3 6 9 87 3 35
2017 EN-05 40 40 13 0 0 7 0 86 0 15
2014 EN 65 15 13 0 2 2 2 84 2 46
2014 EN-04 64 14 14 0 4 4 0 81 4 28
2011 EN 68 13 6 4 2 2 6 88 6 53
2011 EN-04 67 12 9 6 0 0 6 84 6 33
2011 EN-05 82 18 0 0 0 0 0 100 0 11
2008 EN 69 17 12 0 0 0 2 88 0 42
2008 EN-04 68 16 13 0 0 0 3 87 0 31

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 18 40 22 8 8 4 0 61 16 76
2017 EN-02 38 46 8 0 0 8 0 92 0 13
2017 EN-04 14 40 20 14 9 3 0 56 23 35
2017 EN-05 7 33 40 7 13 0 0 40 20 15
2014 EN 11 39 20 15 13 2 0 51 29 46
2014 EN-04 11 29 25 14 18 4 0 41 33 28
2011 EN 21 30 15 17 15 2 0 52 33 53
2011 EN-04 24 30 9 12 21 3 0 56 34 33
2011 EN-05 0 27 45 27 0 0 0 27 27 11
2008 EN 21 24 21 17 17 0 0 45 33 42
2008 EN-04 26 23 19 19 13 0 0 48 32 31

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 26 24 8 18 3 0 49 27 76
2017 EN-02 31 46 15 0 0 8 0 83 0 13
2017 EN-04 23 23 20 6 26 3 0 47 32 35
2017 EN-05 7 20 40 13 20 0 0 27 33 15
2014 EN 11 24 7 22 30 4 2 37 56 46
2014 EN-04 11 25 7 14 36 7 0 38 54 28
2011 EN 13 23 21 13 28 0 2 37 42 53
2011 EN-04 15 15 21 18 27 0 3 31 47 33
2011 EN-05 0 27 36 9 27 0 0 27 36 11
2008 EN 7 27 12 24 29 0 0 34 54 41
2008 EN-04 10 27 13 20 30 0 0 37 50 30

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 19 31 18 21 5 5 0 53 27 76
2017 EN-02 23 46 15 8 0 8 0 75 8 13
2017 EN-04 23 23 20 26 3 6 0 49 30 35
2017 EN-05 7 33 33 7 13 7 0 43 21 15

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 38 38 13 5 3 4 0 78 8 76
2017 EN-02 46 38 8 0 0 8 0 92 0 13
2017 EN-04 34 43 9 6 3 6 0 82 9 35
2017 EN-05 33 20 33 13 0 0 0 53 13 15
2014 EN 37 35 15 7 2 4 0 75 9 46
2014 EN-04 36 29 21 4 4 7 0 69 8 28

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 34 35 23 6 1 0 0 69 8 76
2017 EN-02 38 62 0 0 0 0 0 100 0 13
2017 EN-04 34 29 31 6 0 0 0 63 6 35
2017 EN-05 13 40 27 13 7 0 0 53 20 15
2014 EN 35 46 7 9 0 4 0 84 9 46
2014 EN-04 29 43 11 11 0 7 0 77 12 28
2011 EN 25 44 21 8 2 0 0 69 10 52
2011 EN-04 28 34 22 13 3 0 0 63 16 32
2011 EN-05 9 64 27 0 0 0 0 73 0 11

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 42 31 18 6 3 0 0 73 9 76
2017 EN-02 77 15 8 0 0 0 0 92 0 13
2017 EN-04 34 40 20 0 6 0 0 74 6 35
2017 EN-05 27 27 27 20 0 0 0 53 20 15
2014 EN 39 39 11 11 0 0 0 78 11 46
2014 EN-04 39 32 11 18 0 0 0 71 18 28
2011 EN 30 49 9 9 2 0 0 79 11 53
2011 EN-04 36 39 12 9 3 0 0 76 12 33
2011 EN-05 9 73 9 9 0 0 0 82 9 11
2008 EN 31 33 17 12 7 0 0 64 19 42
2008 EN-04 32 35 13 13 6 0 0 68 19 31

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 29 28 18 8 17 0 0 57 25 75
2017 EN-02 58 33 8 0 0 0 0 92 0 12
2017 EN-04 26 31 23 3 17 0 0 57 20 35
2017 EN-05 13 20 27 13 27 0 0 33 40 15
2014 EN 17 26 28 11 17 0 0 43 28 46
2014 EN-04 21 21 21 11 25 0 0 43 36 28
2011 EN 26 36 19 8 9 2 0 63 17 53
2011 EN-04 33 36 15 3 9 3 0 72 13 33
2011 EN-05 0 18 45 27 9 0 0 18 36 11

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 27 35 13 9 16 0 0 62 25 76
2017 EN-02 38 62 0 0 0 0 0 100 0 13
2017 EN-04 26 34 17 9 14 0 0 60 23 35
2017 EN-05 13 27 27 7 27 0 0 40 33 15
2014 EN 15 39 15 15 15 0 0 54 30 46
2014 EN-04 18 29 18 14 21 0 0 46 36 28
2011 EN 25 43 13 11 8 0 0 68 19 53
2011 EN-04 27 45 9 12 6 0 0 73 18 33
2011 EN-05 0 36 36 9 18 0 0 36 27 11
2008 EN 21 36 14 21 7 0 0 57 29 42
2008 EN-04 26 39 16 13 6 0 0 65 19 31

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 31 18 21 12 17 1 0 50 29 76
2017 EN-02 46 31 15 0 0 8 0 83 0 13
2017 EN-04 29 14 29 14 14 0 0 43 29 35
2017 EN-05 27 7 13 13 40 0 0 33 53 15
2014 EN 17 22 20 17 22 2 0 40 40 46
2014 EN-04 18 21 18 14 29 0 0 39 43 28
2011 EN 28 32 9 9 15 4 2 64 26 53
2011 EN-04 30 33 12 6 12 3 3 68 19 33
2011 EN-05 9 18 9 27 36 0 0 27 64 11
2008 EN 26 21 19 19 14 0 0 48 33 42
2008 EN-04 29 23 19 19 10 0 0 52 29 31
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 EN 23 35 42 76
2017 EN-02 15 46 38 13
2017 EN-04 17 37 46 35
2017 EN-05 47 20 33 15
2014 EN 28 46 26 46
2014 EN-04 32 46 21 28
2011 EN 26 36 38 53
2011 EN-04 18 39 42 33
2011 EN-05 36 27 36 11

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 EN 22 6 50 17 6 0 18
2014 EN 8 8 46 38 9999 0 13
2011 EN 29 7 21 29 9999 14 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EN 19 81 76
2017 EN-04 20 80 35
2017 EN-05 33 67 15
2014 EN 11 89 45

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 EN 40 15

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 EN 80 15

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 EN 47 15

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 EN 60 15

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 EN 33 15

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 EN 53 15

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 EN 33 15

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 EN 33 15

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 EN 60 15

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 EN 60 15

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 EN 47 15

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 EN 80 15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 EN 0 15

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EN 93 7 15

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 10 14 34 8 1 23 9 36 13 76
2017 EN-02 15 31 8 8 0 15 23 75 13 13
2017 EN-04 9 9 46 6 0 23 9 25 8 35
2017 EN-05 7 20 33 20 0 20 0 33 25 15
2014 EN 9 15 33 4 4 28 7 37 13 46
2014 EN-04 7 14 39 7 7 21 4 29 19 28

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 18 38 21 8 1 13 1 65 11 76
2017 EN-02 31 31 15 0 0 23 0 80 0 13
2017 EN-04 14 43 20 9 0 11 3 67 10 35
2017 EN-05 7 40 33 20 0 0 0 47 20 15
2014 EN 15 37 30 7 4 7 0 56 12 46
2014 EN-04 14 29 32 11 7 7 0 46 19 28
2011 EN 26 45 15 2 6 6 0 76 8 53
2011 EN-04 24 45 15 3 6 6 0 74 10 33
2011 EN-05 18 64 9 0 9 0 0 82 9 11
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 57 6 9 4 0 1 80 13 76
2017 EN-02 15 46 0 23 15 0 0 62 38 13
2017 EN-04 23 60 11 3 3 0 0 83 6 35
2017 EN-05 20 67 7 7 0 0 0 87 7 15
2014 EN 37 46 7 2 4 2 2 86 7 46
2014 EN-04 32 57 4 4 0 4 0 93 4 28
2011 EN 25 51 19 4 0 2 0 77 4 53
2011 EN-04 18 52 21 6 0 3 0 72 6 33
2011 EN-05 27 73 0 0 0 0 0 100 0 11
2008 EN 33 43 7 17 0 0 0 76 17 42
2008 EN-04 32 42 6 19 0 0 0 74 19 31

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 13 21 23 6 1 30 5 52 12 76
2017 EN-02 15 23 8 8 0 38 8 71 14 13
2017 EN-04 14 9 31 9 3 29 6 35 17 35
2017 EN-05 7 33 27 0 0 27 7 60 0 15
2014 EN 9 26 33 2 4 24 2 47 9 46
2014 EN-04 7 21 43 4 7 18 0 35 13 28
2011 EN 0 23 42 4 8 21 4 30 15 53
2011 EN-04 0 15 42 6 9 21 6 21 21 33
2011 EN-05 0 45 36 0 0 18 0 56 0 11

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 39 35 12 4 1 8 1 81 6 76
2017 EN-02 46 15 8 0 0 31 0 89 0 13
2017 EN-04 43 34 11 6 0 6 0 82 6 35
2017 EN-05 27 47 20 7 0 0 0 73 7 15
2014 EN 30 50 4 2 2 9 2 90 5 46
2014 EN-04 39 46 0 4 4 7 0 92 8 28
2011 EN 36 42 9 6 0 6 2 84 6 53
2011 EN-04 45 27 12 9 0 3 3 77 10 33
2011 EN-05 9 82 9 0 0 0 0 91 0 11
2008 EN 31 36 21 5 5 2 0 68 10 42
2008 EN-04 29 32 26 6 3 3 0 63 10 31

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 26 38 17 10 0 8 1 70 11 76
2017 EN-02 31 23 8 0 0 38 0 88 0 13
2017 EN-04 26 40 20 14 0 0 0 66 14 35
2017 EN-05 20 27 33 13 0 7 0 50 14 15
2014 EN 9 46 20 7 7 11 2 63 15 46
2014 EN-04 11 50 11 4 11 14 0 71 17 28
2011 EN 23 45 11 13 2 6 0 72 16 53
2011 EN-04 30 30 12 18 3 6 0 65 23 33
2011 EN-05 0 73 18 9 0 0 0 73 9 11
2008 EN 21 29 24 12 7 7 0 54 21 42
2008 EN-04 23 23 23 13 10 10 0 50 25 31
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EN 8 92 76
2017 EN-02 0 100 13
2014 EN 11 89 46
2014 EN-04 18 82 28

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 14 13 26 4 0 36 6 48 7 76
2017 EN-02 23 15 8 0 0 46 8 83 0 13
2017 EN-04 9 14 37 3 0 31 6 36 5 35
2017 EN-05 13 13 40 7 0 20 7 36 9 15
2014 EN 7 24 28 2 4 30 4 47 10 46
2014 EN-04 7 14 32 4 7 32 4 33 17 28

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 34 14 5 3 21 1 72 10 76
2017 EN-02 23 46 0 0 0 31 0 100 0 13
2017 EN-04 17 37 14 9 0 23 0 70 11 35
2017 EN-05 27 13 33 7 7 7 7 46 15 15
2014 EN 17 28 24 9 2 20 0 57 14 46
2014 EN-04 18 21 25 14 4 18 0 48 22 28
2011 EN 32 40 13 4 4 8 0 78 8 53
2011 EN-04 36 30 21 3 0 9 0 73 3 33
2011 EN-05 18 64 0 0 18 0 0 82 18 11
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 25 26 22 17 9 0 0 51 26 75
2017 EN-02 38 31 15 15 0 0 0 69 15 13
2017 EN-04 29 29 21 9 12 0 0 59 21 34
2017 EN-05 7 20 40 27 7 0 0 27 33 15

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 9 31 29 19 12 0 0 40 31 76
2017 EN-02 15 62 23 0 0 0 0 77 0 13
2017 EN-04 9 29 29 23 11 0 0 37 34 35
2017 EN-05 7 27 27 20 20 0 0 33 40 15

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 18 26 32 13 10 0 0 44 24 76
2017 EN-02 38 38 23 0 0 0 0 77 0 13
2017 EN-04 11 23 43 11 11 0 0 34 23 35
2017 EN-05 7 40 33 13 7 0 0 47 20 15

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 18 33 25 16 8 1 0 51 24 76
2017 EN-02 31 54 15 0 0 0 0 85 0 13
2017 EN-04 17 29 29 14 9 3 0 47 23 35
2017 EN-05 13 27 13 33 13 0 0 40 47 15

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 33 29 22 9 5 0 1 63 15 75
2017 EN-02 69 8 15 8 0 0 0 77 8 13
2017 EN-04 32 38 18 6 3 0 3 73 9 34
2017 EN-05 20 33 20 13 13 0 0 53 27 15

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 22 26 31 9 12 0 0 48 21 76
2017 EN-02 46 15 23 15 0 0 0 62 15 13
2017 EN-04 17 34 34 6 9 0 0 51 14 35
2017 EN-05 13 20 33 7 27 0 0 33 33 15

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 18 26 25 14 17 0 0 44 31 76
2017 EN-02 38 31 23 0 8 0 0 69 8 13
2017 EN-04 20 29 23 14 14 0 0 49 29 35
2017 EN-05 0 20 20 33 27 0 0 20 60 15

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 6 30 30 14 18 0 1 37 33 76
2017 EN-02 31 46 15 8 0 0 0 77 8 13
2017 EN-04 3 29 40 14 14 0 0 31 29 35
2017 EN-05 0 20 20 20 33 0 7 21 57 15

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 16 30 21 19 14 0 0 45 34 76
2017 EN-02 23 54 8 15 0 0 0 77 15 13
2017 EN-04 14 29 26 17 14 0 0 43 31 35
2017 EN-05 7 20 27 20 27 0 0 27 47 15

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 17 35 37 5 5 0 0 53 10 75
2017 EN-02 23 46 31 0 0 0 0 69 0 13
2017 EN-04 11 40 34 9 6 0 0 51 14 35
2017 EN-05 7 43 36 0 14 0 0 50 14 14

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 44 31 16 8 1 0 0 75 9 76
2017 EN-02 62 31 0 8 0 0 0 92 8 13
2017 EN-04 43 26 23 6 3 0 0 69 9 35
2017 EN-05 40 27 20 13 0 0 0 67 13 15

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 70 16 7 3 3 1 1 88 5 75
2017 EN-02 83 17 0 0 0 0 0 100 0 12
2017 EN-04 63 26 9 0 0 3 0 91 0 35
2017 EN-05 53 7 7 13 13 0 7 64 29 15

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 64 19 11 3 3 1 0 84 5 75
2017 EN-02 92 0 8 0 0 0 0 92 0 12
2017 EN-04 69 14 11 0 3 3 0 85 3 35
2017 EN-05 40 27 13 13 7 0 0 67 20 15

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 49 29 8 6 5 3 0 80 12 76
2017 EN-02 62 31 8 0 0 0 0 92 0 13
2017 EN-04 49 31 9 3 3 6 0 85 6 35
2017 EN-05 33 13 13 20 20 0 0 47 40 15

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 67 13 4 5 1 3 6 89 7 76
2017 EN-02 85 8 0 0 0 0 8 100 0 13
2017 EN-04 74 9 3 0 0 6 9 97 0 35
2017 EN-05 40 27 7 20 7 0 0 67 27 15

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 56 23 17 0 1 3 0 81 1 74
2017 EN-02 77 8 15 0 0 0 0 85 0 13
2017 EN-04 50 27 18 0 0 6 0 81 0 34
2017 EN-05 50 43 7 0 0 0 0 93 0 14

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 60 18 14 4 3 0 1 79 7 76
2017 EN-02 46 38 0 8 8 0 0 85 15 13
2017 EN-04 63 17 11 6 0 0 3 82 6 35
2017 EN-05 53 7 33 0 7 0 0 60 7 15

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 60 19 10 3 4 1 3 82 7 76
2017 EN-02 69 23 8 0 0 0 0 92 0 13
2017 EN-04 51 14 14 6 6 3 6 72 13 35
2017 EN-05 60 33 0 0 7 0 0 93 7 15

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 6 22 46 19 6 0 0 29 26 76
2017 EN-02 31 38 31 0 0 0 0 69 0 13
2017 EN-04 0 26 51 20 3 0 0 26 23 35
2017 EN-05 0 7 47 33 13 0 0 7 47 15

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 10 23 42 19 5 0 0 25 34 76
2017 EN-02 0 8 38 31 23 0 0 54 8 13
2017 EN-04 6 31 40 23 0 0 0 23 37 35
2017 EN-05 33 13 40 13 0 0 0 13 47 15

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 18 34 25 10 8 5 0 55 19 76
2017 EN-02 8 23 46 15 0 8 0 33 17 13
2017 EN-04 31 31 14 3 14 6 0 67 18 35
2017 EN-05 0 40 33 27 0 0 0 40 27 15

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 13 30 25 17 14 1 0 43 32 76
2017 EN-02 15 38 31 0 8 8 0 58 8 13
2017 EN-04 14 29 26 20 11 0 0 43 31 35
2017 EN-05 7 20 33 20 20 0 0 27 40 15
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 EN 10 90 76
2017 EN-05 0 100 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 18 27 21 12 13 6 3 20 80 76
2017 EN-02 15 31 23 15 0 0 15 18 82 13
2017 EN-04 26 26 14 6 17 11 0 29 71 35
2017 EN-05 0 20 40 20 13 7 0 0 100 15

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 EN 23 55
2017 EN-04 5 22
2017 EN-05 29 14

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 EN 34 55
2017 EN-04 41 22
2017 EN-05 21 14

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 EN 9 55
2017 EN-04 0 22
2017 EN-05 14 14

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 EN 45 55
2017 EN-04 50 22
2017 EN-05 64 14

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 EN 2 55
2017 EN-04 0 22
2017 EN-05 0 14

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 EN 43 55
2017 EN-04 55 22
2017 EN-05 36 14

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 EN 6 34 23 11 11 16 55
2017 EN-04 5 14 36 9 18 18 22
2017 EN-05 0 36 29 7 7 21 14

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 7 21 22 12 28 4 5 31 45 55
2017 EN-04 0 14 32 9 36 5 5 15 50 22
2017 EN-05 0 36 14 7 29 7 7 42 42 14

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 EN 2 4 11 20 59 4 2 6 83 55
2017 EN-04 0 9 14 9 59 5 5 10 75 22
2017 EN-05 0 0 0 21 71 7 0 0 100 14
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