2017 Public Service Employee Survey Results for Indigenous and Northern Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	48	6	10	8	76	18	89
2017	CS-01	47	53	0	0	0	100	0	15
2017	CS-02	19	55	13	6	6	74	13	31
2017	CS-03	27	45	3	14	10	72	25	29
2014	CS	34	49	5	6	5	83	12	110
2014	CS-01	35	53	6	0	6	88	6	17
2014	CS-02	33	47	9	9	2	79	12	43
2014	CS-03	39	48	0	3	10	87	13	31
2014	CS-04	33	47	7	7	7	80	13	15
2011	CS	37	50	3	8	3	87	10	144
2011	CS-01	40	44	0	16	0	84	16	25
2011	CS-02	41	43	4	6	6	84	12	51
2011	CS-03	35	57	4	2	2	91	4	46
2008	CS	39	47	5	7	1	87	8	112
2008	CS-01	38	50	0	13	0	88	13	24
2008	CS-02	32	51	10	5	2	83	7	41
2008	CS-03	48	42	3	6	0	91	6	33
2008	CS-04	60	20	10	10	0	80	10	10

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	59	22	8	3	2	2	3	86	6	88
2017	CS-01	67	7	27	0	0	0	0	73	0	15
2017	CS-02	55	16	3	10	6	3	6	79	18	31
2017	CS-03	72	25	0	0	0	0	3	100	0	29
2014	CS	68	16	6	5	3	1	0	85	8	111
2014	CS-01	67	17	17	0	0	0	0	83	0	18
2014	CS-02	63	14	7	9	5	2	0	79	14	43
2014	CS-03	74	16	3	3	3	0	0	90	6	31
2014	CS-04	67	27	0	7	0	0	0	93	7	15
2011	CS	60	28	6	3	2	1	1	89	5	144
2011	CS-01	60	24	8	8	0	0	0	84	8	25
2011	CS-02	63	20	10	2	2	2	2	86	4	51
2011	CS-03	61	33	2	2	2	0	0	93	4	46
2008	CS	63	27	4	3	1	0	2	92	4	112
2008	CS-01	63	33	0	4	0	0	0	96	4	24
2008	CS-02	54	32	7	2	0	0	5	90	3	41
2008	CS-03	79	15	0	3	3	0	0	94	6	33
2008	CS-04	70	20	10	0	0	0	0	90	0	10

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	62	16	8	7	6	2	79	13	89
2017	CS-01	80	13	7	0	0	0	93	0	15
2017	CS-02	48	19	6	10	10	6	72	21	31
2017	CS-03	79	10	3	0	7	0	90	7	29
2014	CS	66	15	5	11	3	0	81	14	111
2014	CS-01	83	11	6	0	0	0	94	0	18
2014	CS-02	63	19	5	9	5	0	81	14	43
2014	CS-03	71	6	10	10	3	0	77	13	31
2014	CS-04	33	33	0	33	0	0	67	33	15
2011	CS	58	22	10	4	6	1	80	10	144
2011	CS-01	60	20	12	4	0	4	83	4	25
2011	CS-02	57	22	8	8	4	2	80	12	51
2011	CS-03	63	24	4	0	9	0	87	9	46
2008	CS	52	21	7	10	8	3	74	18	112
2008	CS-01	50	29	4	13	4	0	79	17	24
2008	CS-02	56	15	5	10	10	5	74	21	41
2008	CS-03	58	18	9	3	9	3	78	13	33
2008	CS-04	30	30	10	20	10	0	60	30	10

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	33	11	9	7	73	16	89
2017	CS-01	47	27	7	13	7	73	20	15
2017	CS-02	26	32	23	6	13	58	19	31
2017	CS-03	59	31	0	7	3	90	10	29
2014	CS	46	32	5	9	9	77	18	111
2014	CS-01	50	28	0	6	17	78	22	18
2014	CS-02	42	30	9	12	7	72	19	43
2014	CS-03	52	29	0	6	13	81	19	31
2014	CS-04	47	33	7	13	0	80	13	15
2011	CS	34	41	11	10	5	74	15	143
2011	CS-01	28	52	0	20	0	80	20	25
2011	CS-02	42	32	14	8	4	74	12	50
2011	CS-03	28	41	15	9	7	70	15	46

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	40	13	9	3	0	0	74	12	89
2017	CS-01	27	47	7	20	0	0	0	73	20	15
2017	CS-02	19	52	19	3	6	0	0	71	10	31
2017	CS-03	45	27	17	10	0	0	0	73	10	29
2014	CS	29	39	15	7	8	2	0	69	16	111
2014	CS-01	22	44	17	11	6	0	0	67	17	18
2014	CS-02	33	33	16	9	7	2	0	67	17	43
2014	CS-03	29	42	13	3	10	3	0	73	13	31
2014	CS-04	33	40	13	7	7	0	0	73	13	15
2011	CS	26	40	12	15	7	0	0	67	22	144
2011	CS-01	12	52	16	8	12	0	0	64	20	25
2011	CS-02	27	25	16	22	10	0	0	53	31	51
2011	CS-03	28	50	7	11	4	0	0	78	15	46
2008	CS	28	37	13	13	8	1	1	65	21	112
2008	CS-01	29	29	8	13	21	0	0	58	33	24
2008	CS-02	20	37	20	15	7	0	2	58	23	41
2008	CS-03	39	33	6	15	3	3	0	75	19	33
2008	CS-04	30	50	20	0	0	0	0	80	0	10

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	41	8	7	1	0	1	84	8	89
2017	CS-01	27	60	7	7	0	0	0	87	7	15
2017	CS-02	42	35	13	10	0	0	0	77	10	31
2017	CS-03	41	38	7	7	3	0	4	82	11	29
2014	CS	38	44	9	7	2	0	0	82	9	111
2014	CS-01	39	39	17	6	0	0	0	78	6	18
2014	CS-02	42	37	12	5	5	0	0	79	9	43
2014	CS-03	29	58	3	10	0	0	0	87	10	31
2014	CS-04	40	40	7	13	0	0	0	80	13	15
2011	CS	52	31	12	4	0	1	0	84	4	143
2011	CS-01	48	28	24	0	0	0	0	76	0	25
2011	CS-02	55	25	10	8	0	2	0	82	8	51
2011	CS-03	49	38	9	4	0	0	0	87	4	45
2008	CS	46	41	9	3	1	0	1	87	4	112
2008	CS-01	46	38	8	8	0	0	0	83	8	24
2008	CS-02	46	41	10	2	0	0	0	88	2	41
2008	CS-03	52	36	9	0	3	0	0	88	3	33
2008	CS-04	30	50	10	0	0	0	10	89	0	10

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	36	3	4	3	89	8	89
2017	CS-01	40	47	7	7	0	87	7	15
2017	CS-02	45	39	6	6	3	84	10	31
2017	CS-03	59	31	0	3	7	90	10	29
2014	CS	50	37	6	5	2	87	6	111
2014	CS-01	56	33	6	6	0	89	6	18
2014	CS-02	44	40	9	5	2	84	7	43
2014	CS-03	52	39	3	6	0	90	6	31
2014	CS-04	60	27	7	0	7	87	7	15
2011	CS	49	42	4	3	2	90	6	144
2011	CS-01	32	48	12	8	0	80	8	25
2011	CS-02	49	39	4	4	4	88	8	51
2011	CS-03	54	41	2	0	2	96	2	46
2008	CS	50	39	5	3	3	89	5	112
2008	CS-01	50	29	8	0	13	79	13	24
2008	CS-02	46	41	5	7	0	88	7	41
2008	CS-03	55	42	3	0	0	97	0	33
2008	CS-04	70	20	10	0	0	90	0	10

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	34	11	4	0	0	1	84	5	89
2017	CS-01	47	40	13	0	0	0	0	87	0	15
2017	CS-02	39	26	23	10	0	0	3	67	10	31
2017	CS-03	59	34	3	3	0	0	0	93	3	29
2014	CS	46	36	8	5	4	1	1	83	8	111
2014	CS-01	50	44	0	6	0	0	0	94	6	18
2014	CS-02	42	35	9	5	5	2	2	80	10	43
2014	CS-03	39	42	10	3	6	0	0	81	10	31
2014	CS-04	67	20	13	0	0	0	0	87	0	15

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	34	13	6	4	1	0	76	10	89
2017	CS-01	40	33	20	7	0	0	0	73	7	15
2017	CS-02	35	29	19	6	6	3	0	67	13	31
2017	CS-03	52	34	7	3	3	0	0	86	7	29
2014	CS	48	26	15	2	7	1	1	76	9	110
2014	CS-01	17	39	28	0	17	0	0	56	17	18
2014	CS-02	50	21	17	2	7	2	0	73	10	42
2014	CS-03	55	32	6	3	3	0	0	87	6	31
2014	CS-04	67	13	7	0	7	0	7	86	7	15
2011	CS	50	27	10	6	3	2	1	80	10	144
2011	CS-01	40	28	16	4	4	4	4	74	9	25
2011	CS-02	57	16	10	12	2	4	0	76	14	51
2011	CS-03	48	39	9	2	2	0	0	87	4	46

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	29	12	4	4	6	7	76	10	89
2017	CS-01	27	47	13	0	0	0	13	85	0	15
2017	CS-02	35	26	10	3	10	13	3	73	15	31
2017	CS-03	48	27	10	3	0	3	7	85	4	29
2014	CS	32	26	14	5	10	2	11	67	18	111
2014	CS-01	50	17	11	11	6	0	6	71	18	18
2014	CS-02	30	19	12	5	12	5	19	64	21	43
2014	CS-03	32	35	16	3	6	0	6	72	10	31
2014	CS-04	20	33	14	7	20	0	7	57	29	15
2011	CS	34	22	15	9	10	5	6	62	22	144
2011	CS-01	20	28	24	4	8	4	12	57	14	25
2011	CS-02	39	12	14	10	10	10	6	60	23	51
2011	CS-03	41	28	7	13	9	0	2	71	22	46
2008	CS	37	29	5	13	10	2	4	70	25	112
2008	CS-01	54	21	4	13	4	4	0	78	17	24
2008	CS-02	29	29	5	22	12	2	0	60	35	41
2008	CS-03	36	36	9	9	6	0	3	75	16	33
2008	CS-04	30	30	0	0	20	0	20	75	25	10

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	49	19	4	3	73	8	89
2017	CS-01	20	53	27	0	0	73	0	15
2017	CS-02	19	48	26	6	0	68	6	31
2017	CS-03	31	41	14	7	7	73	14	29
2014	CS	25	47	12	10	6	72	16	111
2014	CS-01	22	39	11	11	17	61	28	18
2014	CS-02	33	40	14	7	7	72	14	43
2014	CS-03	23	58	10	10	0	81	10	31
2014	CS-04	13	53	13	13	7	67	20	15
2011	CS	40	42	8	6	4	82	10	144
2011	CS-01	44	28	12	16	0	72	16	25
2011	CS-02	43	37	8	4	8	80	12	51
2011	CS-03	33	54	9	2	2	87	4	46
2008	CS	40	37	12	7	4	77	12	112
2008	CS-01	42	38	4	8	8	79	17	24
2008	CS-02	44	34	15	5	2	78	7	41
2008	CS-03	33	39	15	9	3	73	12	33
2008	CS-04	40	40	10	0	10	80	10	10

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	30	25	21	7	0	47	28	89
2017	CS-01	7	47	20	20	7	0	53	27	15
2017	CS-02	23	23	32	16	6	0	45	23	31
2017	CS-03	18	34	10	31	7	0	52	38	29
2014	CS	21	37	14	15	12	1	58	27	111
2014	CS-01	17	17	17	28	22	0	33	50	18
2014	CS-02	23	42	9	9	14	2	67	24	43
2014	CS-03	16	45	16	16	6	0	61	23	31
2014	CS-04	33	20	20	20	7	0	53	27	15
2011	CS	24	35	13	15	11	1	60	27	144
2011	CS-01	16	36	20	12	16	0	52	28	25
2011	CS-02	29	35	10	12	12	2	66	24	51
2011	CS-03	24	33	11	24	9	0	57	33	46

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	49	11	9	5	75	14	88
2017	CS-01	20	53	20	7	0	73	7	15
2017	CS-02	27	47	13	7	7	73	13	30
2017	CS-03	35	34	10	17	3	69	21	29

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	45	16	4	3	0	76	8	89
2017	CS-01	33	60	7	0	0	0	93	0	15
2017	CS-02	29	45	19	3	3	0	74	6	31
2017	CS-03	38	24	24	7	7	0	62	14	29
2014	CS	39	44	11	4	3	0	83	6	111
2014	CS-01	39	33	6	17	6	0	72	22	18
2014	CS-02	40	51	7	0	2	0	91	2	43
2014	CS-03	32	52	13	3	0	0	84	3	31
2014	CS-04	53	20	20	0	7	0	73	7	15
2011	CS	39	40	15	5	1	1	80	6	144
2011	CS-01	48	36	4	8	0	4	88	8	25
2011	CS-02	35	47	14	4	0	0	82	4	51
2011	CS-03	37	30	26	4	2	0	67	7	46
2008	CS	36	43	13	6	3	0	79	9	112
2008	CS-01	46	25	13	8	8	0	71	17	24
2008	CS-02	37	41	7	12	2	0	78	15	41
2008	CS-03	30	52	18	0	0	0	82	0	33
2008	CS-04	40	60	0	0	0	0	100	0	10

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	38	22	11	6	61	17	89
2017	CS-01	7	47	40	0	7	53	7	15
2017	CS-02	23	35	29	10	3	58	13	31
2017	CS-03	28	31	14	21	7	59	27	29

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	48	38	10	2	1	0	87	3	89
2017	CS-01	47	47	7	0	0	0	93	0	15
2017	CS-02	39	52	6	3	0	0	90	3	31
2017	CS-03	55	21	17	3	3	0	76	7	29
2014	CS	60	27	7	5	1	0	87	5	111
2014	CS-01	56	22	11	6	6	0	78	11	18
2014	CS-02	58	30	9	2	0	0	88	2	43
2014	CS-03	58	35	3	3	0	0	94	3	31
2014	CS-04	73	13	7	7	0	0	87	7	15
2011	CS	63	29	6	1	0	1	92	1	144
2011	CS-01	60	40	0	0	0	0	100	0	25
2011	CS-02	65	24	6	4	0	2	90	4	51
2011	CS-03	63	28	9	0	0	0	91	0	46

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	45	10	11	6	1	72	17	88
2017	CS-01	20	40	7	27	7	0	60	33	15
2017	CS-02	20	53	10	7	7	3	76	14	30
2017	CS-03	31	38	17	10	3	0	69	14	29
2014	CS	26	45	14	11	5	0	71	15	111
2014	CS-01	17	39	22	11	11	0	56	22	18
2014	CS-02	28	44	12	14	2	0	72	16	43
2014	CS-03	32	39	16	13	0	0	71	13	31
2014	CS-04	20	60	7	0	13	0	80	13	15
2011	CS	36	34	13	13	3	1	71	17	144
2011	CS-01	16	56	12	8	8	0	72	16	25
2011	CS-02	41	24	18	16	0	2	66	16	51
2011	CS-03	37	37	9	13	4	0	74	17	46

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	35	24	8	4	64	12	89
2017	CS-01	47	27	7	13	7	73	20	15
2017	CS-02	23	35	32	6	3	58	10	31
2017	CS-03	28	38	21	10	3	66	14	29
2014	CS	33	33	15	13	5	67	18	111
2014	CS-01	22	33	11	28	6	56	33	18
2014	CS-02	40	30	19	9	2	70	12	43
2014	CS-03	29	35	13	16	6	65	23	31
2014	CS-04	33	33	20	0	13	67	13	15

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	43	18	8	5	0	69	12	88
2017	CS-01	20	40	33	7	0	0	60	7	15
2017	CS-02	23	52	16	3	6	0	74	10	31
2017	CS-03	31	38	17	10	3	0	69	14	29
2014	CS	32	34	14	13	6	1	67	19	111
2014	CS-01	28	22	17	28	6	0	50	33	18
2014	CS-02	37	33	14	12	5	0	70	16	43
2014	CS-03	32	35	13	6	10	3	70	17	31
2014	CS-04	20	53	13	7	7	0	73	14	15
2011	CS	39	34	15	3	8	0	73	11	143
2011	CS-01	40	28	32	0	0	0	68	0	25
2011	CS-02	42	34	10	4	10	0	76	14	50
2011	CS-03	39	35	13	7	7	0	74	13	46

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	37	13	7	2	78	9	89
2017	CS-01	40	40	20	0	0	80	0	15
2017	CS-02	29	52	13	6	0	81	6	31
2017	CS-03	55	14	17	10	3	69	14	29
2014	CS	37	39	15	6	3	76	9	111
2014	CS-01	33	39	22	0	6	72	6	18
2014	CS-02	40	37	14	7	2	77	9	43
2014	CS-03	35	42	16	6	0	77	6	31
2014	CS-04	33	40	13	7	7	73	13	15
2011	CS	47	38	10	3	2	84	6	144
2011	CS-01	44	32	20	4	0	76	4	25
2011	CS-02	53	31	6	6	4	84	10	51
2011	CS-03	41	43	13	0	2	85	2	46
2008	CS	46	41	10	4	0	87	4	112
2008	CS-01	50	42	4	4	0	92	4	24
2008	CS-02	44	44	7	5	0	88	5	41
2008	CS-03	42	36	18	3	0	79	3	33
2008	CS-04	40	50	10	0	0	90	0	10

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	29	15	2	3	0	1	80	6	89
2017	CS-01	60	27	7	0	0	0	7	93	0	15
2017	CS-02	61	23	16	0	0	0	0	84	0	31
2017	CS-03	48	31	10	7	3	0	0	79	10	29
2014	CS	44	32	14	6	2	0	1	77	8	111
2014	CS-01	61	22	0	11	0	0	6	88	12	18
2014	CS-02	47	40	12	2	0	0	0	86	2	43
2014	CS-03	39	29	19	10	3	0	0	68	13	31
2014	CS-04	33	33	27	7	0	0	0	67	7	15
2011	CS	33	37	20	7	2	0	1	70	9	144
2011	CS-01	40	44	12	0	0	0	4	88	0	25
2011	CS-02	39	41	18	0	0	0	2	82	0	51
2011	CS-03	28	28	28	15	0	0	0	57	15	46
2008	CS	29	36	25	5	4	1	0	65	10	112
2008	CS-01	46	25	21	0	8	0	0	71	8	24
2008	CS-02	32	34	29	5	0	0	0	66	5	41
2008	CS-03	12	45	30	6	6	0	0	58	12	33
2008	CS-04	30	30	10	20	0	10	0	67	22	10

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	7	22	55	11	2	1	1	14	29	87
2017	CS-01	0	40	40	20	0	0	0	20	40	15
2017	CS-02	10	7	57	13	7	3	3	21	18	30
2017	CS-03	7	24	59	10	0	0	0	10	31	29
2014	CS	7	22	43	22	4	1	2	26	30	111
2014	CS-01	11	11	50	17	0	0	11	19	25	18
2014	CS-02	2	16	44	26	9	2	0	36	19	43
2014	CS-03	6	26	45	23	0	0	0	23	32	31
2014	CS-04	20	40	33	7	0	0	0	7	60	15
2011	CS	8	31	39	12	6	2	2	19	41	144
2011	CS-01	8	24	36	20	8	0	4	29	33	25
2011	CS-02	4	27	39	14	6	6	4	22	35	51
2011	CS-03	7	41	39	7	7	0	0	13	48	46
2008	CS	13	32	30	14	6	1	4	22	47	111
2008	CS-01	9	26	30	22	0	4	9	25	40	23
2008	CS-02	15	32	24	12	15	0	2	28	48	41
2008	CS-03	15	33	36	15	0	0	0	15	48	33
2008	CS-04	10	40	20	10	10	0	10	22	56	10

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	16	37	20	10	3	5	33	28	87
2017	CS-01	0	14	36	21	14	7	7	42	17	14
2017	CS-02	10	10	37	23	13	3	3	39	21	30
2017	CS-03	7	14	34	24	10	3	7	38	23	29
2014	CS	7	23	26	23	17	2	2	41	32	111
2014	CS-01	6	17	39	17	11	0	11	31	25	18
2014	CS-02	5	23	16	28	23	5	0	54	29	43
2014	CS-03	10	26	26	19	19	0	0	39	35	31
2014	CS-04	13	27	47	7	7	0	0	13	40	15
2011	CS	10	15	29	19	17	3	6	40	28	144
2011	CS-01	4	4	28	16	20	8	20	50	11	25
2011	CS-02	12	12	22	24	20	4	8	49	27	51
2011	CS-03	9	20	43	11	17	0	0	28	28	46
2008	CS	12	22	28	20	14	1	4	36	36	112
2008	CS-01	13	25	25	8	17	4	8	29	43	24
2008	CS-02	12	27	20	22	17	0	2	40	40	41
2008	CS-03	3	18	39	30	9	0	0	39	21	33
2008	CS-04	30	10	30	0	20	0	10	22	44	10

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	20	36	12	9	5	0	23	39	88
2017	CS-01	14	21	50	7	0	7	0	8	38	14
2017	CS-02	16	13	42	6	13	10	0	21	32	31
2017	CS-03	10	21	28	27	14	0	0	41	31	29
2014	CS	19	17	35	13	9	3	5	23	39	111
2014	CS-01	22	11	39	6	11	0	11	19	38	18
2014	CS-02	9	16	33	19	14	5	5	36	28	43
2014	CS-03	16	16	45	13	6	0	3	20	33	31
2014	CS-04	47	27	20	0	0	7	0	0	79	15
2011	CS	12	21	30	18	13	1	6	33	35	143
2011	CS-01	4	20	28	8	20	0	20	35	30	25
2011	CS-02	8	20	27	29	10	2	4	42	29	51
2011	CS-03	11	20	38	18	13	0	0	31	31	45
2008	CS	18	19	36	13	6	3	5	21	40	112
2008	CS-01	21	25	17	8	4	8	17	17	61	24
2008	CS-02	22	12	34	22	7	0	2	30	35	41
2008	CS-03	12	15	55	12	6	0	0	18	27	33
2008	CS-04	10	30	30	0	10	10	10	13	50	10

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	12	36	35	7	1	0	42	21	86
2017	CS-01	0	14	43	29	14	0	0	43	14	14
2017	CS-02	7	0	30	47	13	3	0	62	7	30
2017	CS-03	7	25	34	34	0	0	0	34	31	29
2014	CS	10	16	27	37	8	1	1	46	27	111
2014	CS-01	11	11	28	39	6	0	6	47	24	18
2014	CS-02	2	5	35	42	14	2	0	57	7	43
2014	CS-03	16	19	19	42	3	0	0	45	35	31
2014	CS-04	13	47	20	13	7	0	0	20	60	15
2011	CS	6	23	28	23	15	1	3	40	30	144
2011	CS-01	4	16	24	24	20	0	12	50	23	25
2011	CS-02	2	12	31	31	18	2	4	52	15	51
2011	CS-03	7	28	30	20	13	2	0	33	36	46
2008	CS	7	25	35	17	11	0	5	29	34	112
2008	CS-01	8	25	25	8	17	0	17	30	40	24
2008	CS-02	5	27	29	24	12	0	2	38	33	41
2008	CS-03	9	15	48	21	6	0	0	27	24	33
2008	CS-04	10	20	50	0	10	0	10	11	33	10

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	26	32	16	5	1	0	21	47	88
2017	CS-01	7	21	29	36	7	0	0	43	29	14
2017	CS-02	23	16	32	19	6	3	0	27	40	31
2017	CS-03	21	35	31	10	3	0	0	14	55	29
2014	CS	18	31	28	15	7	0	0	23	49	110
2014	CS-01	17	22	33	11	17	0	0	28	39	18
2014	CS-02	10	21	36	24	10	0	0	33	31	42
2014	CS-03	32	35	26	6	0	0	0	6	68	31
2014	CS-04	20	53	7	13	7	0	0	20	73	15
2011	CS	24	16	31	17	7	2	3	25	42	144
2011	CS-01	20	8	28	20	8	4	12	33	33	25
2011	CS-02	14	12	35	24	12	2	2	37	27	51
2011	CS-03	33	24	30	7	4	2	0	11	58	46
2008	CS	21	29	27	8	10	1	4	19	53	112
2008	CS-01	29	29	17	4	8	0	13	14	67	24
2008	CS-02	20	22	32	12	12	0	2	25	43	41
2008	CS-03	15	36	33	6	9	0	0	15	52	33
2008	CS-04	30	50	0	0	10	0	10	11	89	10

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	3	18	22	32	17	3	5	53	23	88
2017	CS-01	0	14	21	29	29	0	7	62	15	14
2017	CS-02	3	16	16	42	10	10	3	59	22	31
2017	CS-03	0	17	17	35	24	0	7	63	18	29
2014	CS	5	12	18	37	23	2	3	63	18	111
2014	CS-01	6	17	28	28	22	0	0	50	22	18
2014	CS-02	5	9	12	35	30	5	5	72	15	43
2014	CS-03	3	13	23	42	16	0	3	60	17	31
2014	CS-04	13	13	13	47	14	0	0	60	27	15
2011	CS	4	11	23	32	22	3	6	58	17	144
2011	CS-01	4	12	28	12	24	4	16	45	20	25
2011	CS-02	4	4	14	37	29	6	6	76	9	51
2011	CS-03	4	17	24	41	13	0	0	54	22	46
2008	CS	6	26	26	21	17	1	3	40	33	112
2008	CS-01	13	21	33	4	21	4	4	27	36	24
2008	CS-02	5	22	29	24	17	0	2	43	28	41
2008	CS-03	6	24	18	36	15	0	0	52	30	33
2008	CS-04	0	60	10	10	10	0	10	22	67	10

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	26	29	17	3	2	1	21	49	87
2017	CS-01	14	29	43	14	0	0	0	14	43	14
2017	CS-02	19	19	26	26	3	6	0	31	41	31
2017	CS-03	21	21	33	14	7	0	4	22	44	28
2014	CS	16	23	33	16	9	2	1	26	40	111
2014	CS-01	6	33	33	17	11	0	0	28	39	18
2014	CS-02	9	16	33	23	12	5	2	38	28	43
2014	CS-03	19	29	29	13	10	0	0	23	48	31
2014	CS-04	33	20	47	0	0	0	0	0	53	15

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	64	17	4	4	8	0	2	83	13	89
2017	CS-01	80	20	0	0	0	0	0	100	0	15
2017	CS-02	48	16	10	6	13	0	6	69	21	31
2017	CS-03	79	7	0	3	10	0	0	86	14	29
2014	CS	69	15	3	5	5	0	3	87	10	111
2014	CS-01	78	11	6	0	0	0	6	94	0	18
2014	CS-02	67	14	0	5	9	0	5	85	15	43
2014	CS-03	74	16	0	3	6	0	0	90	10	31
2014	CS-04	47	27	13	13	0	0	0	73	13	15
2011	CS	58	17	6	5	8	1	5	80	13	143
2011	CS-01	56	32	0	4	4	0	4	92	8	25
2011	CS-02	61	8	8	2	8	2	12	80	11	51
2011	CS-03	56	22	9	7	7	0	0	78	13	45
2008	CS	58	13	4	6	12	0	6	76	19	112
2008	CS-01	58	21	4	17	0	0	0	79	17	24
2008	CS-02	54	20	2	0	12	0	12	83	14	41
2008	CS-03	64	6	6	3	18	0	3	72	22	33
2008	CS-04	60	0	0	20	10	0	10	67	33	10

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	37	10	9	7	3	3	72	17	89
2017	CS-01	27	47	7	13	7	0	0	73	20	15
2017	CS-02	35	19	13	6	13	10	3	63	22	31
2017	CS-03	35	41	7	10	0	0	7	82	11	29
2014	CS	29	27	18	10	13	1	3	58	23	111
2014	CS-01	11	33	28	6	22	0	0	44	28	18
2014	CS-02	28	26	16	12	14	0	5	56	27	43
2014	CS-03	42	19	13	16	3	3	3	66	21	31
2014	CS-04	13	40	27	0	20	0	0	53	20	15

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	25	8	6	8	1	78	14	89
2017	CS-01	60	13	13	0	13	0	73	13	15
2017	CS-02	45	26	13	6	6	3	73	13	31
2017	CS-03	62	17	3	10	7	0	79	17	29
2014	CS	37	33	8	9	13	0	70	22	111
2014	CS-01	22	33	11	11	22	0	56	33	18
2014	CS-02	37	30	7	9	16	0	67	26	43
2014	CS-03	45	32	6	13	3	0	77	16	31
2014	CS-04	27	47	14	0	13	0	73	13	15

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	25	13	13	7	4	1	64	21	89
2017	CS-01	33	47	20	0	0	0	0	80	0	15
2017	CS-02	35	19	13	13	6	13	0	63	22	31
2017	CS-03	42	10	14	21	10	0	3	54	32	29
2014	CS	23	38	13	14	11	1	1	62	25	111
2014	CS-01	28	33	11	17	11	0	0	61	28	18
2014	CS-02	21	42	14	9	9	2	2	66	20	43
2014	CS-03	23	29	16	19	13	0	0	52	32	31
2014	CS-04	27	40	7	13	13	0	0	67	27	15
2011	CS	26	35	13	14	6	6	1	66	21	144
2011	CS-01	28	28	12	16	4	8	4	64	23	25
2011	CS-02	24	37	10	14	6	8	2	67	22	51
2011	CS-03	26	33	13	20	7	2	0	60	27	46
2008	CS	25	42	13	11	7	1	1	68	18	112
2008	CS-01	13	54	4	17	13	0	0	67	29	24
2008	CS-02	29	29	17	12	10	2	0	60	23	41
2008	CS-03	27	48	15	6	3	0	0	76	9	33
2008	CS-04	40	50	0	0	0	0	10	100	0	10

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	29	13	11	6	8	2	66	19	89
2017	CS-01	27	33	20	7	7	7	0	64	14	15
2017	CS-02	26	16	23	13	3	16	3	52	20	31
2017	CS-03	31	41	3	10	7	3	3	78	18	29
2014	CS	26	30	16	7	10	8	3	63	19	111
2014	CS-01	22	28	22	6	11	11	0	56	19	18
2014	CS-02	26	21	14	7	12	14	7	59	24	43
2014	CS-03	26	39	16	6	10	3	0	67	17	31
2014	CS-04	27	40	14	13	7	0	0	67	20	15
2011	CS	31	22	15	14	13	4	1	56	29	144
2011	CS-01	32	20	8	12	24	0	4	54	38	25
2011	CS-02	25	22	16	20	10	6	2	51	32	51
2011	CS-03	35	20	17	15	13	0	0	54	28	46
2008	CS	24	29	14	13	11	7	1	58	26	112
2008	CS-01	8	33	21	17	17	4	0	43	35	24
2008	CS-02	22	22	15	17	10	15	0	51	31	41
2008	CS-03	39	30	9	6	12	3	0	72	19	33
2008	CS-04	30	50	0	10	0	0	10	89	11	10

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	25	22	15	12	13	1	42	32	89
2017	CS-01	7	27	33	13	7	13	0	38	23	15
2017	CS-02	16	19	26	13	6	19	0	44	24	31
2017	CS-03	14	21	17	14	17	14	3	42	37	29
2014	CS	13	23	23	12	15	13	3	41	32	111
2014	CS-01	11	11	28	11	17	17	6	29	36	18
2014	CS-02	16	12	21	9	14	23	5	39	32	43
2014	CS-03	10	42	16	13	16	3	0	53	30	31
2014	CS-04	13	27	20	20	20	0	0	40	40	15

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	39	7	9	3	81	12	89
2017	CS-01	33	53	0	13	0	87	13	15
2017	CS-02	45	23	16	13	3	68	16	31
2017	CS-03	49	41	3	7	0	90	7	29
2014	CS	36	42	6	7	8	78	15	111
2014	CS-01	22	50	11	0	17	72	17	18
2014	CS-02	40	40	5	5	12	79	16	43
2014	CS-03	35	39	10	16	0	74	16	31
2014	CS-04	33	53	0	7	7	87	13	15

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	34	15	9	4	0	0	72	13	89
2017	CS-01	20	40	33	7	0	0	0	60	7	15
2017	CS-02	39	35	16	6	3	0	0	74	10	31
2017	CS-03	45	31	7	10	7	0	0	76	17	29
2014	CS	36	36	12	8	8	0	0	72	16	111
2014	CS-01	22	28	28	6	17	0	0	50	22	18
2014	CS-02	44	30	7	9	9	0	0	74	19	43
2014	CS-03	32	48	13	3	3	0	0	81	6	31
2014	CS-04	33	33	7	20	7	0	0	67	27	15
2011	CS	35	35	17	9	4	1	0	70	13	144
2011	CS-01	32	48	4	4	12	0	0	80	16	25
2011	CS-02	41	27	18	10	2	2	0	70	12	51
2011	CS-03	26	39	26	7	2	0	0	65	9	46
2008	CS	22	41	13	13	10	0	1	64	23	112
2008	CS-01	17	46	8	17	13	0	0	63	29	24
2008	CS-02	32	29	20	7	12	0	0	61	20	41
2008	CS-03	18	58	9	12	3	0	0	76	15	33
2008	CS-04	20	20	20	20	10	0	10	44	33	10

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	39	8	3	6	1	0	83	9	89
2017	CS-01	47	33	7	7	7	0	0	80	13	15
2017	CS-02	35	39	16	3	6	0	0	74	10	31
2017	CS-03	52	38	3	0	3	3	0	93	4	29
2014	CS	39	33	11	8	8	1	0	73	16	111
2014	CS-01	17	33	22	22	6	0	0	50	28	18
2014	CS-02	44	28	9	7	9	2	0	74	17	43
2014	CS-03	42	45	6	3	3	0	0	87	6	31
2014	CS-04	27	33	14	7	20	0	0	60	27	15
2011	CS	44	27	15	8	4	1	1	72	13	144
2011	CS-01	48	24	16	12	0	0	0	72	12	25
2011	CS-02	49	22	12	10	4	2	2	73	14	51
2011	CS-03	35	30	20	9	7	0	0	65	15	46
2008	CS	29	34	15	9	9	4	0	66	19	112
2008	CS-01	25	38	17	8	13	0	0	63	21	24
2008	CS-02	34	24	20	5	10	7	0	63	16	41
2008	CS-03	24	45	9	18	3	0	0	70	21	33
2008	CS-04	50	30	0	0	10	10	0	89	11	10

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	39	8	9	3	1	0	79	13	88
2017	CS-01	27	60	7	7	0	0	0	87	7	15
2017	CS-02	39	35	10	13	3	0	0	74	16	31
2017	CS-03	49	27	3	10	7	3	0	79	18	29
2014	CS	35	34	13	9	8	1	0	70	17	111
2014	CS-01	28	17	28	6	22	0	0	44	28	18
2014	CS-02	44	26	12	9	7	2	0	71	17	43
2014	CS-03	29	55	6	10	0	0	0	84	10	31
2014	CS-04	33	27	13	14	13	0	0	60	27	15
2011	CS	36	35	13	8	6	1	1	72	15	144
2011	CS-01	32	40	8	8	8	0	4	75	17	25
2011	CS-02	41	27	14	8	8	2	0	70	16	51
2011	CS-03	28	37	20	11	4	0	0	65	15	46
2008	CS	29	34	13	13	11	0	1	64	23	112
2008	CS-01	21	33	25	8	13	0	0	54	21	24
2008	CS-02	34	27	12	17	10	0	0	61	27	41
2008	CS-03	33	39	9	9	9	0	0	73	18	33
2008	CS-04	30	40	0	10	10	0	10	78	22	10

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	78	9	4	3	2	3	90	6	89
2017	CS-01	87	13	0	0	0	0	100	0	15
2017	CS-02	65	13	10	3	0	10	86	4	31
2017	CS-03	86	3	0	3	7	0	90	10	29
2014	CS	77	10	1	6	3	3	90	9	111
2014	CS-01	78	11	6	6	0	0	89	6	18
2014	CS-02	81	5	0	5	5	5	90	10	43
2014	CS-03	77	13	0	6	0	3	93	7	31
2014	CS-04	60	20	0	13	7	0	80	20	15
2011	CS	71	13	3	6	4	3	86	10	144
2011	CS-01	68	20	4	0	4	4	92	4	25
2011	CS-02	76	4	4	4	4	8	87	9	51
2011	CS-03	67	22	2	7	2	0	89	9	46
2008	CS	71	13	3	4	5	5	89	9	111
2008	CS-01	71	17	4	8	0	0	88	8	24
2008	CS-02	73	13	0	0	5	10	94	6	40
2008	CS-03	67	12	6	3	6	6	84	10	33
2008	CS-04	90	0	0	0	10	0	90	10	10

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	25	9	10	7	0	0	74	17	89
2017	CS-01	47	27	20	0	7	0	0	73	7	15
2017	CS-02	45	19	13	13	10	0	0	65	23	31
2017	CS-03	62	24	0	7	7	0	0	86	14	29
2014	CS	46	26	8	5	8	2	5	77	14	111
2014	CS-01	33	33	17	6	11	0	0	67	17	18
2014	CS-02	47	21	7	7	9	5	5	74	18	43
2014	CS-03	52	29	3	6	6	0	3	83	13	31
2014	CS-04	47	20	13	0	7	0	13	77	8	15
2011	CS	51	24	11	5	3	5	0	80	9	144
2011	CS-01	40	28	16	4	4	8	0	74	9	25
2011	CS-02	55	24	10	6	0	6	0	83	6	51
2011	CS-03	50	24	11	7	7	2	0	76	13	46

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	33	8	3	4	1	84	8	89
2017	CS-01	53	33	7	0	7	0	87	7	15
2017	CS-02	45	32	10	6	3	3	80	10	31
2017	CS-03	62	27	3	3	3	0	90	7	29

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	57	26	7	3	3	3	86	7	89
2017	CS-01	40	40	7	0	7	7	86	7	15
2017	CS-02	55	26	13	0	3	3	83	3	31
2017	CS-03	76	14	0	7	0	3	93	7	29

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	55	26	7	7	6	81	12	89
2017	CS-01	40	33	13	0	13	73	13	15
2017	CS-02	58	23	3	13	3	81	16	31
2017	CS-03	66	14	10	7	3	79	10	29
2014	CS	50	28	6	6	9	78	15	111
2014	CS-01	22	44	6	11	17	67	28	18
2014	CS-02	53	23	7	7	9	77	16	43
2014	CS-03	58	32	6	0	3	90	3	31
2014	CS-04	47	20	7	13	13	67	27	15

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	24	24	7	14	7	3	50	23	29
2017	CS-03	32	19	19	12	6	6	6	58	21	16
2014	CS	7	32	27	12	10	2	10	44	25	41
2014	CS-03	8	33	25	13	8	4	8	48	24	24
2014	CS-04	0	27	27	18	9	0	18	33	33	11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	31	22	9	6	7	0	60	16	89
2017	CS-01	27	33	33	7	0	0	0	60	7	15
2017	CS-02	26	35	23	0	3	13	0	70	4	31
2017	CS-03	31	27	14	10	10	7	0	63	22	29
2014	CS	18	35	19	9	7	11	1	60	18	111
2014	CS-01	6	56	11	6	11	11	0	69	19	18
2014	CS-02	23	33	16	7	5	16	0	67	14	43
2014	CS-03	23	35	16	13	6	6	0	62	21	31
2014	CS-04	13	27	33	7	13	0	7	43	21	15
2011	CS	22	29	19	12	10	8	0	56	24	143
2011	CS-01	36	24	12	12	16	0	0	60	28	25
2011	CS-02	18	34	22	6	8	12	0	59	16	50
2011	CS-03	20	26	17	20	11	7	0	49	33	46

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	35	21	17	9	1	52	26	89
2017	CS-01	7	73	7	13	0	0	80	13	15
2017	CS-02	23	35	19	16	6	0	58	23	31
2017	CS-03	21	27	24	14	10	3	50	25	29
2014	CS	18	37	21	14	10	1	55	24	111
2014	CS-01	17	39	11	11	22	0	56	33	18
2014	CS-02	26	33	21	14	5	2	60	19	43
2014	CS-03	13	45	19	13	10	0	58	23	31
2014	CS-04	13	40	20	13	13	0	53	27	15
2011	CS	24	32	17	15	10	3	57	26	144
2011	CS-01	40	32	12	4	12	0	72	16	25
2011	CS-02	22	29	20	10	14	6	54	25	51
2011	CS-03	20	28	17	22	11	2	49	33	46
2008	CS	13	44	15	11	13	4	59	25	112
2008	CS-01	8	42	17	13	17	4	52	30	24
2008	CS-02	17	41	15	10	15	2	60	25	41
2008	CS-03	9	58	9	9	12	3	69	22	33
2008	CS-04	30	30	10	10	10	10	67	22	10

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	28	24	16	13	7	0	43	31	89
2017	CS-01	13	47	20	13	0	7	0	64	14	15
2017	CS-02	13	29	29	10	6	13	0	48	19	31
2017	CS-03	18	27	17	14	21	3	0	47	35	29
2014	CS	14	25	27	13	11	11	0	43	26	111
2014	CS-01	17	22	17	17	17	11	0	44	38	18
2014	CS-02	21	23	26	7	5	19	0	54	14	43
2014	CS-03	6	35	26	13	13	6	0	45	28	31
2014	CS-04	7	20	47	7	20	0	0	27	27	15
2011	CS	12	28	26	11	9	13	1	47	23	144
2011	CS-01	20	24	20	8	4	24	0	58	16	25
2011	CS-02	12	24	29	8	8	18	2	44	20	51
2011	CS-03	11	28	28	17	11	4	0	41	30	46
2008	CS	11	28	21	20	13	9	0	42	35	112
2008	CS-01	17	38	17	8	8	13	0	62	19	24
2008	CS-02	12	22	24	12	22	7	0	37	37	41
2008	CS-03	6	27	24	24	9	9	0	37	37	33
2008	CS-04	10	40	10	30	0	10	0	56	33	10

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	25	25	10	16	4	47	27	89
2017	CS-01	20	33	27	13	0	7	57	14	15
2017	CS-02	29	13	32	6	13	6	45	21	31
2017	CS-03	21	34	7	14	21	3	57	35	29
2014	CS	14	25	26	14	14	6	41	31	111
2014	CS-01	11	44	17	11	17	0	56	28	18
2014	CS-02	21	9	26	16	16	12	34	37	43
2014	CS-03	10	35	16	19	13	6	48	34	31
2014	CS-04	7	20	53	7	13	0	27	20	15
2011	CS	16	28	22	13	10	10	50	26	144
2011	CS-01	28	32	16	12	8	4	63	21	25
2011	CS-02	14	24	33	6	8	16	44	16	51
2011	CS-03	17	24	13	24	15	7	44	42	46
2008	CS	13	27	20	13	15	13	45	32	112
2008	CS-01	21	29	4	8	21	17	60	35	24
2008	CS-02	12	27	27	10	17	7	42	29	41
2008	CS-03	6	30	21	15	12	15	43	32	33
2008	CS-04	20	20	10	10	10	30	57	29	10

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	32	20	21	11	1	47	33	89
2017	CS-01	13	60	20	0	7	0	73	7	15
2017	CS-02	19	26	19	32	3	0	45	35	31
2017	CS-03	17	28	14	21	17	3	47	39	29
2014	CS	10	30	30	11	15	5	41	27	111
2014	CS-01	11	33	22	6	22	6	47	29	18
2014	CS-02	14	33	30	5	12	7	50	18	43
2014	CS-03	6	32	23	19	16	3	40	37	31
2014	CS-04	7	13	47	13	20	0	20	33	15
2011	CS	13	35	23	13	11	4	50	25	141
2011	CS-01	28	24	24	4	16	4	54	21	25
2011	CS-02	12	35	31	8	8	6	50	17	51
2011	CS-03	9	39	18	23	9	2	49	33	44
2008	CS	13	38	15	21	12	2	52	33	112
2008	CS-01	17	33	8	17	21	4	52	39	24
2008	CS-02	12	34	22	22	10	0	46	32	41
2008	CS-03	12	45	15	18	6	3	59	25	33
2008	CS-04	10	50	10	10	20	0	60	30	10

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	47	25	4	7	0	64	11	89
2017	CS-01	33	53	13	0	0	0	87	0	15
2017	CS-02	23	35	35	3	3	0	58	6	31
2017	CS-03	11	58	10	10	10	0	69	21	29
2014	CS	19	50	17	10	4	1	69	14	111
2014	CS-01	22	33	22	6	11	6	59	18	18
2014	CS-02	26	53	12	9	0	0	79	9	43
2014	CS-03	13	42	23	16	6	0	55	23	31
2014	CS-04	13	67	14	7	0	0	80	7	15
2011	CS	17	44	21	10	6	3	62	16	144
2011	CS-01	32	36	20	4	4	4	71	8	25
2011	CS-02	20	41	20	12	4	4	63	16	51
2011	CS-03	9	43	24	13	9	2	53	22	46

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	46	18	3	2	5	0	75	6	88
2017	CS-01	40	40	13	0	0	7	0	86	0	15
2017	CS-02	30	33	20	7	3	7	0	68	11	30
2017	CS-03	21	55	17	0	3	3	0	79	4	29
2014	CS	23	49	13	4	2	9	1	80	6	111
2014	CS-01	17	56	11	6	0	11	0	81	6	18
2014	CS-02	26	37	19	5	2	12	0	71	8	43
2014	CS-03	29	55	6	3	3	3	0	87	7	31
2014	CS-04	20	53	13	0	0	14	0	85	0	15
2011	CS	26	47	12	6	3	7	1	78	9	144
2011	CS-01	44	36	12	0	4	4	0	83	4	25
2011	CS-02	25	43	8	12	2	10	0	76	15	51
2011	CS-03	20	50	22	2	4	2	0	71	7	46

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	52	17	6	3	3	0	73	9	89
2017	CS-01	13	53	20	13	0	0	0	67	13	15
2017	CS-02	26	35	23	3	3	10	0	68	7	31
2017	CS-03	18	58	10	7	7	0	0	76	14	29
2014	CS	32	41	10	5	8	3	0	76	14	111
2014	CS-01	22	44	6	6	17	6	0	71	24	18
2014	CS-02	33	30	14	7	14	2	0	64	21	43
2014	CS-03	39	45	10	3	0	3	0	87	3	31
2014	CS-04	27	60	7	7	0	0	0	86	7	15
2011	CS	31	35	15	10	5	3	1	70	15	144
2011	CS-01	32	32	20	8	8	0	0	64	16	25
2011	CS-02	24	33	18	12	6	6	2	62	19	51
2011	CS-03	35	35	15	11	2	2	0	71	13	46
2008	CS	21	34	10	13	13	7	2	61	28	112
2008	CS-01	29	29	8	0	13	17	4	74	16	24
2008	CS-02	17	27	10	24	15	7	0	47	42	41
2008	CS-03	18	45	9	9	15	0	3	66	25	33
2008	CS-04	40	30	10	10	0	10	0	78	11	10

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	34	29	9	9	3	1	51	19	89
2017	CS-01	0	60	33	0	7	0	0	60	7	15
2017	CS-02	19	16	32	13	13	6	0	38	28	31
2017	CS-03	18	31	27	7	10	3	3	52	18	29
2014	CS	11	26	31	13	12	7	1	40	26	111
2014	CS-01	6	22	33	17	17	6	0	29	35	18
2014	CS-02	14	26	26	9	12	14	0	46	24	43
2014	CS-03	6	26	48	10	6	0	3	33	17	31
2014	CS-04	13	27	14	20	20	7	0	43	43	15
2011	CS	14	34	26	10	6	9	1	53	18	144
2011	CS-01	24	32	16	8	8	12	0	64	18	25
2011	CS-02	8	27	31	12	10	12	0	40	24	51
2011	CS-03	15	35	26	13	2	7	2	55	17	46

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	24	24	10	19	6	1	43	31	89
2017	CS-01	40	20	27	7	7	0	0	60	13	15
2017	CS-02	13	19	32	3	26	6	0	34	31	31
2017	CS-03	14	21	21	10	21	10	3	40	36	29
2014	CS	6	26	23	14	15	13	3	38	34	111
2014	CS-01	0	33	28	11	22	6	0	35	35	18
2014	CS-02	14	14	23	14	21	14	0	32	41	43
2014	CS-03	3	39	19	16	3	16	3	52	24	31
2014	CS-04	0	27	20	13	20	13	7	33	42	15
2011	CS	12	19	28	11	18	10	2	35	33	144
2011	CS-01	4	32	32	0	20	8	4	41	23	25
2011	CS-02	12	12	27	20	16	12	2	27	41	51
2011	CS-03	13	20	24	9	24	9	2	37	37	46

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	48	24	13	3	7	1	3	75	11	89
2017	CS-01	73	20	0	0	0	7	0	100	0	15
2017	CS-02	32	29	19	0	10	0	10	68	11	31
2017	CS-03	66	14	10	3	7	0	0	79	10	29
2014	CS	55	21	5	6	7	4	2	80	14	111
2014	CS-01	56	22	11	0	0	6	6	88	0	18
2014	CS-02	51	19	5	7	12	5	2	75	20	43
2014	CS-03	58	29	0	6	6	0	0	87	13	31
2014	CS-04	47	14	13	13	7	7	0	64	21	15

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	63	18	7	3	2	4	2	87	6	89
2017	CS-01	73	20	7	0	0	0	0	93	0	15
2017	CS-02	55	13	13	3	0	10	6	81	4	31
2017	CS-03	73	10	3	7	3	3	0	86	11	29
2014	CS	61	24	5	2	2	4	3	91	4	111
2014	CS-01	56	22	11	0	0	6	6	88	0	18
2014	CS-02	58	23	2	2	5	5	5	90	8	43
2014	CS-03	68	23	3	3	0	3	0	93	3	31
2014	CS-04	53	40	7	0	0	0	0	93	0	15
2011	CS	59	23	9	2	1	4	2	87	3	144
2011	CS-01	48	32	8	0	0	8	4	91	0	25
2011	CS-02	59	12	12	4	2	8	4	80	7	51
2011	CS-03	59	30	9	2	0	0	0	89	2	46
2008	CS	54	19	13	5	2	4	3	79	8	112
2008	CS-01	63	17	17	4	0	0	0	79	4	24
2008	CS-02	51	15	12	5	2	10	5	77	9	41
2008	CS-03	55	21	9	9	3	3	0	78	13	33
2008	CS-04	60	10	20	0	0	0	10	78	0	10

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	38	15	12	10	3	62	23	89
2017	CS-01	7	53	13	13	7	7	64	21	15
2017	CS-02	19	32	19	10	13	6	55	24	31
2017	CS-03	31	34	7	21	7	0	66	27	29
2014	CS	12	41	23	15	7	3	54	23	111
2014	CS-01	0	22	39	17	22	0	22	39	18
2014	CS-02	19	37	21	14	5	5	59	20	43
2014	CS-03	16	42	23	13	3	3	60	17	31
2014	CS-04	0	60	14	20	7	0	60	27	15
2011	CS	22	36	17	13	10	3	60	23	144
2011	CS-01	12	48	12	8	20	0	60	28	25
2011	CS-02	29	22	16	20	8	6	54	29	51
2011	CS-03	17	43	20	11	7	2	62	18	46
2008	CS	20	29	18	16	15	2	50	32	112
2008	CS-01	25	17	17	21	21	0	42	42	24
2008	CS-02	15	27	20	17	22	0	41	39	41
2008	CS-03	21	42	12	12	9	3	66	22	33
2008	CS-04	30	20	20	20	0	10	56	22	10

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	24	18	24	22	0	0	36	46	89
2017	CS-01	13	13	20	20	33	0	0	27	53	15
2017	CS-02	10	13	29	23	26	0	0	23	48	31
2017	CS-03	14	31	3	34	17	0	0	45	51	29
2014	CS	9	23	19	18	30	2	0	32	49	111
2014	CS-01	6	11	17	22	44	0	0	17	67	18
2014	CS-02	9	28	19	14	28	2	0	38	43	43
2014	CS-03	10	29	10	23	26	3	0	40	50	31
2014	CS-04	13	7	40	13	27	0	0	20	40	15
2011	CS	13	18	20	23	22	3	1	32	47	144
2011	CS-01	12	8	16	24	32	4	4	22	61	25
2011	CS-02	14	12	18	24	31	2	0	26	56	51
2011	CS-03	9	24	28	26	11	2	0	33	38	46
2008	CS	10	26	16	28	20	1	0	36	48	112
2008	CS-01	8	25	13	29	25	0	0	33	54	24
2008	CS-02	7	20	17	29	24	2	0	28	55	41
2008	CS-03	12	33	12	27	15	0	0	45	42	33
2008	CS-04	20	30	30	10	10	0	0	50	20	10

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	54	17	9	6	2	68	15	89
2017	CS-01	7	53	20	13	7	0	60	20	15
2017	CS-02	10	52	19	10	3	6	66	14	31
2017	CS-03	14	59	14	7	7	0	73	14	29

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	36	16	6	3	6	74	10	88
2017	CS-01	20	60	20	0	0	0	80	0	15
2017	CS-02	35	29	16	10	0	10	71	11	31
2017	CS-03	42	34	7	3	7	7	82	11	29
2014	CS	34	38	14	5	3	6	77	8	111
2014	CS-01	6	61	11	6	11	6	71	18	18
2014	CS-02	47	26	14	2	2	9	79	5	43
2014	CS-03	35	39	16	6	0	3	77	7	31
2014	CS-04	27	47	14	7	0	7	78	7	15

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	46	7	4	2	3	86	7	89
2017	CS-01	20	67	7	0	0	7	93	0	15
2017	CS-02	39	39	10	3	3	6	83	7	31
2017	CS-03	52	34	3	10	0	0	86	10	29
2014	CS	35	45	9	4	5	3	82	8	111
2014	CS-01	17	56	11	0	11	6	76	12	18
2014	CS-02	44	40	7	2	5	2	86	7	43
2014	CS-03	42	42	6	3	3	3	87	7	31
2014	CS-04	7	60	20	13	0	0	67	13	15
2011	CS	28	41	19	4	4	3	72	9	144
2011	CS-01	32	44	12	4	8	0	76	12	25
2011	CS-02	33	25	27	4	4	6	63	8	51
2011	CS-03	24	46	17	7	4	2	71	11	46

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	40	8	4	2	3	85	7	89
2017	CS-01	47	40	7	7	0	0	87	7	15
2017	CS-02	39	39	10	3	6	3	80	10	31
2017	CS-03	52	34	3	7	0	3	89	7	29
2014	CS	39	41	11	6	3	0	80	9	111
2014	CS-01	11	44	39	6	0	0	56	6	18
2014	CS-02	49	35	5	5	7	0	84	12	43
2014	CS-03	48	35	6	10	0	0	84	10	31
2014	CS-04	13	73	7	7	0	0	87	7	15
2011	CS	35	40	16	4	4	1	75	8	143
2011	CS-01	36	36	12	12	4	0	72	16	25
2011	CS-02	35	33	22	2	6	2	70	8	51
2011	CS-03	33	40	18	4	4	0	73	9	45
2008	CS	30	46	14	8	3	0	76	11	111
2008	CS-01	29	42	13	8	8	0	71	17	24
2008	CS-02	28	48	18	8	0	0	75	8	40
2008	CS-03	30	52	6	9	3	0	82	12	33
2008	CS-04	50	30	20	0	0	0	80	0	10

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	38	17	7	4	1	0	72	11	89
2017	CS-01	40	33	20	7	0	0	0	73	7	15
2017	CS-02	35	32	19	6	6	0	0	68	13	31
2017	CS-03	38	38	14	7	3	0	0	76	10	29
2014	CS	25	47	10	12	5	0	1	73	17	111
2014	CS-01	17	44	11	17	6	0	6	65	24	18
2014	CS-02	30	47	7	7	9	0	0	77	16	43
2014	CS-03	26	55	10	6	3	0	0	81	10	31
2014	CS-04	13	40	20	27	0	0	0	53	27	15
2011	CS	32	38	17	6	6	1	0	71	12	144
2011	CS-01	44	24	16	8	8	0	0	68	16	25
2011	CS-02	29	41	22	4	4	0	0	71	8	51
2011	CS-03	33	37	13	9	7	2	0	71	16	46

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	43	17	6	3	0	74	9	88
2017	CS-01	29	57	14	0	0	0	86	0	14
2017	CS-02	35	32	26	3	3	0	68	6	31
2017	CS-03	35	38	14	10	3	0	73	14	29
2014	CS	31	41	10	12	7	0	71	19	111
2014	CS-01	22	28	17	17	17	0	50	33	18
2014	CS-02	42	33	9	9	7	0	74	16	43
2014	CS-03	29	48	10	6	6	0	77	13	31
2014	CS-04	13	60	0	27	0	0	73	27	15
2011	CS	30	42	15	7	5	1	73	12	144
2011	CS-01	44	28	12	12	4	0	72	16	25
2011	CS-02	29	43	16	10	2	0	73	12	51
2011	CS-03	26	46	17	0	9	2	73	9	46
2008	CS	29	40	15	12	4	0	69	16	112
2008	CS-01	33	33	8	13	13	0	67	25	24
2008	CS-02	24	44	20	12	0	0	68	12	41
2008	CS-03	27	42	15	9	6	0	70	15	33
2008	CS-04	50	30	10	10	0	0	80	10	10

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	27	20	9	6	2	0	64	15	89
2017	CS-01	20	20	40	20	0	0	0	40	20	15
2017	CS-02	39	26	16	3	10	6	0	69	14	31
2017	CS-03	49	21	14	14	3	0	0	69	17	29
2014	CS	33	30	12	8	14	4	0	65	22	111
2014	CS-01	17	22	17	11	28	6	0	41	41	18
2014	CS-02	44	23	7	7	14	5	0	71	22	43
2014	CS-03	32	39	16	6	6	0	0	71	13	31
2014	CS-04	27	40	7	13	13	0	0	67	27	15
2011	CS	33	26	20	9	10	2	0	60	19	144
2011	CS-01	36	12	28	8	12	4	0	50	21	25
2011	CS-02	35	24	22	12	8	0	0	59	20	51
2011	CS-03	33	28	22	4	11	2	0	62	16	46
2008	CS	25	25	21	18	9	1	1	51	27	112
2008	CS-01	17	29	25	17	13	0	0	46	29	24
2008	CS-02	27	22	20	22	7	0	2	50	30	41
2008	CS-03	27	30	21	9	12	0	0	58	21	33
2008	CS-04	40	10	30	10	0	10	0	56	11	10

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CS	25	48	27	89
2017	CS-01	33	47	20	15
2017	CS-02	19	42	39	31
2017	CS-03	24	49	27	29
2014	CS	19	41	40	111
2014	CS-01	17	33	50	18
2014	CS-02	19	42	40	43
2014	CS-03	16	45	39	31
2014	CS-04	33	40	27	15
2011	CS	20	46	34	144
2011	CS-01	16	36	48	25
2011	CS-02	18	43	39	51
2011	CS-03	26	52	22	46

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	18	32	41	9	0	0	22
2014	CS	10	19	57	14	9999	0	21
2011	CS	10	24	48	3	9999	14	29
2011	CS-03	17	25	50	0	9999	8	12

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	16	84	88
2017	CS-02	29	71	31
2014	CS	22	78	110
2014	CS-01	28	72	18
2014	CS-02	26	74	42

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	54	13
2014	CS	63	24
2014	CS-02	64	11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	46	13
2014	CS	63	24
2014	CS-02	55	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS	13
2014	CS	24
2014	CS-02	11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	CS	13
2014	CS	24
2014	CS-02	11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	CS	13
2014	CS	24
2014	CS-02	11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CS	47	13
2014	CS	29	24
2014	CS-02	45	11

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CS	46	13
2014	CS	33	24

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CS	53	13
2014	CS	54	24
2014	CS-02	82	11

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CS	46	13
2014	CS	42	24

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CS	46	13
2014	CS	63	24
2014	CS-02	55	11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CS	39	13
2014	CS	21	24

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	CS	13
2014	CS	24
2014	CS-02	11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CS	53	13
2014	CS	71	24
2014	CS-02	82	11

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CS	38	13
2014	CS	21	24
2014	CS-02	45	11

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	0	13
2014	CS	21	24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	62	13
2014	CS	58	24
2014	CS-02	82	11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	0	13

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	0	13

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	CS	0	13

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	0	13

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	38	13
2014	CS	45	22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	68	13
2014	CS	59	22
2014	CS-02	70	10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS	0	13

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	100	0	13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	20	27	3	4	20	4	54	10	89
2017	CS-01	20	40	13	0	0	20	7	82	0	15
2017	CS-02	39	10	23	3	10	16	0	58	15	31
2017	CS-03	7	14	41	0	3	31	3	32	5	29
2014	CS	12	16	23	7	5	28	8	44	20	111
2014	CS-01	0	22	28	11	6	28	6	33	25	18
2014	CS-02	16	14	14	9	5	33	9	52	24	43
2014	CS-03	13	16	35	0	3	26	6	43	5	31
2014	CS-04	13	13	20	13	13	13	13	36	36	15

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	33	21	4	4	8	2	66	10	89
2017	CS-01	33	27	20	7	0	7	7	69	8	15
2017	CS-02	39	23	16	3	10	10	0	68	14	31
2017	CS-03	18	41	31	0	3	7	0	63	4	29
2014	CS	18	28	24	6	4	19	1	57	12	111
2014	CS-01	6	39	22	11	6	11	6	53	20	18
2014	CS-02	23	23	19	5	5	26	0	63	13	43
2014	CS-03	23	29	23	3	3	19	0	64	8	31
2014	CS-04	13	20	47	13	0	7	0	36	14	15
2011	CS	29	36	17	5	4	9	0	71	10	143
2011	CS-01	28	36	12	8	4	12	0	73	14	25
2011	CS-02	27	33	20	6	2	12	0	69	9	51
2011	CS-03	28	37	17	4	9	4	0	68	14	46

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	59	9	6	0	2	1	85	6	89
2017	CS-01	27	67	7	0	0	0	0	93	0	15
2017	CS-02	19	58	16	3	0	3	0	80	3	31
2017	CS-03	28	48	7	14	0	3	0	79	14	29
2014	CS	28	54	10	5	1	3	0	84	6	111
2014	CS-01	28	44	17	11	0	0	0	72	11	18
2014	CS-02	28	44	12	7	2	7	0	78	10	43
2014	CS-03	29	61	10	0	0	0	0	90	0	31
2014	CS-04	27	73	0	0	0	0	0	100	0	15
2011	CS	24	51	15	5	2	3	0	77	7	144
2011	CS-01	28	44	20	4	0	4	0	75	4	25
2011	CS-02	16	49	18	10	4	4	0	67	14	51
2011	CS-03	28	54	13	2	2	0	0	83	4	46
2008	CS	28	54	9	6	2	1	0	83	8	112
2008	CS-01	29	50	13	4	0	4	0	83	4	24
2008	CS-02	20	49	17	10	5	0	0	68	15	41
2008	CS-03	30	67	0	3	0	0	0	97	3	33
2008	CS-04	50	50	0	0	0	0	0	100	0	10

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	20	40	3	3	15	7	40	9	89
2017	CS-01	13	33	33	7	0	13	0	54	8	15
2017	CS-02	10	19	42	3	3	13	10	38	8	31
2017	CS-03	7	17	45	3	3	17	7	32	9	29
2014	CS	8	19	35	5	5	22	7	38	13	111
2014	CS-01	0	33	33	6	0	22	6	46	8	18
2014	CS-02	9	21	28	5	5	23	9	45	14	43
2014	CS-03	10	13	42	6	0	23	6	32	9	31
2014	CS-04	13	7	40	0	20	20	0	25	25	15
2011	CS	8	25	34	8	2	22	2	43	13	144
2011	CS-01	8	40	32	4	4	12	0	55	9	25
2011	CS-02	6	25	25	12	2	27	2	44	19	51
2011	CS-03	9	20	48	7	2	15	0	33	10	46

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	39	9	2	1	3	1	87	4	89
2017	CS-01	27	60	13	0	0	0	0	87	0	15
2017	CS-02	45	35	6	6	0	6	0	86	7	31
2017	CS-03	49	41	7	0	0	3	0	93	0	29
2014	CS	38	38	10	2	4	7	2	83	6	111
2014	CS-01	22	56	6	6	6	0	6	82	12	18
2014	CS-02	33	40	5	0	5	16	2	89	6	43
2014	CS-03	55	26	13	3	0	3	0	83	3	31
2014	CS-04	27	47	20	0	7	0	0	73	7	15
2011	CS	31	36	16	3	1	10	2	77	5	144
2011	CS-01	28	40	24	4	0	4	0	71	4	25
2011	CS-02	27	31	16	4	2	16	4	73	7	51
2011	CS-03	39	35	17	2	0	7	0	79	2	46
2008	CS	37	36	17	1	0	10	0	80	1	112
2008	CS-01	29	29	25	4	0	13	0	67	5	24
2008	CS-02	32	32	20	0	0	17	0	76	0	41
2008	CS-03	39	45	12	0	0	3	0	88	0	33
2008	CS-04	60	40	0	0	0	0	0	100	0	10

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	39	12	2	1	12	1	82	4	88
2017	CS-01	13	67	13	0	0	7	0	86	0	15
2017	CS-02	39	32	6	3	0	19	0	88	4	31
2017	CS-03	38	38	14	0	0	10	0	85	0	29
2014	CS	27	38	16	1	3	14	2	77	4	111
2014	CS-01	22	44	11	0	6	11	6	80	7	18
2014	CS-02	30	37	9	0	2	19	2	85	3	43
2014	CS-03	32	26	23	3	0	16	0	69	4	31
2014	CS-04	13	60	20	0	7	0	0	73	7	15
2011	CS	24	38	17	3	1	15	1	73	6	144
2011	CS-01	24	40	24	8	0	4	0	67	8	25
2011	CS-02	25	31	18	2	2	20	2	73	5	51
2011	CS-03	24	41	15	4	0	15	0	77	5	46
2008	CS	33	34	19	4	3	6	1	72	8	112
2008	CS-01	33	25	21	4	4	13	0	67	10	24
2008	CS-02	24	29	27	10	5	5	0	56	15	41
2008	CS-03	39	39	12	0	0	6	3	87	0	33
2008	CS-04	60	30	10	0	0	0	0	90	0	10

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	10	90	89
2014	CS	11	89	111
2014	CS-02	12	88	43

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	16	29	3	3	26	4	49	10	89
2017	CS-01	13	33	20	0	0	27	7	70	0	15
2017	CS-02	29	6	32	3	3	26	0	48	9	31
2017	CS-03	14	17	27	0	3	34	3	50	6	29
2014	CS	13	14	22	5	5	34	8	47	16	111
2014	CS-01	0	28	22	6	6	33	6	45	18	18
2014	CS-02	19	9	14	5	5	40	9	55	18	43
2014	CS-03	19	10	23	3	3	35	6	50	11	31
2014	CS-04	0	27	33	7	7	20	7	36	18	15

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	36	16	3	5	12	2	72	9	88
2017	CS-01	20	53	7	7	0	7	7	85	8	15
2017	CS-02	35	13	26	6	3	16	0	58	12	31
2017	CS-03	21	51	10	0	3	14	0	84	4	29
2014	CS	20	30	21	5	3	19	3	63	10	111
2014	CS-01	6	50	11	0	6	22	6	77	8	18
2014	CS-02	30	21	16	5	2	23	2	69	9	43
2014	CS-03	23	29	23	6	3	16	0	62	12	31
2014	CS-04	7	33	33	13	0	7	7	46	15	15
2011	CS	28	41	13	5	2	10	0	78	8	144
2011	CS-01	28	44	12	8	0	8	0	78	9	25
2011	CS-02	25	41	10	6	4	14	0	77	11	51
2011	CS-03	33	37	17	4	2	7	0	74	7	46

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	27	22	10	15	3	51	26	89
2017	CS-01	13	47	20	13	7	0	60	20	15
2017	CS-02	35	10	23	6	19	6	48	28	31
2017	CS-03	21	31	24	10	11	3	53	22	29

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	36	24	16	6	55	21	89
2017	CS-01	20	60	20	0	0	80	0	15
2017	CS-02	26	29	19	16	10	55	26	31
2017	CS-03	21	38	21	17	3	59	21	29

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	39	17	14	6	1	2	63	20	89
2017	CS-01	40	40	13	0	7	0	0	80	7	15
2017	CS-02	26	42	13	6	6	3	3	72	14	31
2017	CS-03	14	41	24	18	0	0	3	57	18	29

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	26	23	22	11	1	1	42	34	89
2017	CS-01	33	27	27	13	0	0	0	60	13	15
2017	CS-02	23	32	16	10	16	3	0	57	27	31
2017	CS-03	3	24	25	38	7	0	3	28	46	29

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	24	7	4	2	10	85	7	89
2017	CS-01	80	20	0	0	0	0	100	0	15
2017	CS-02	61	10	6	3	0	19	88	4	31
2017	CS-03	49	31	3	3	3	10	89	8	29

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	27	19	3	4	1	73	8	89
2017	CS-01	53	27	7	7	7	0	80	13	15
2017	CS-02	45	23	26	0	3	3	70	3	31
2017	CS-03	45	34	14	3	3	0	79	7	29

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	45	17	9	3	1	1	70	13	89
2017	CS-01	27	47	20	7	0	0	0	73	7	15
2017	CS-02	29	42	10	10	3	3	3	76	14	31
2017	CS-03	21	45	21	10	3	0	0	66	14	29

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	19	30	30	11	7	2	51	18	89
2017	CS-01	20	40	33	7	0	0	60	7	15
2017	CS-02	29	32	16	10	10	3	63	20	31
2017	CS-03	18	27	38	10	3	3	47	14	29

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	36	26	8	4	2	61	13	89
2017	CS-01	20	47	33	0	0	0	67	0	15
2017	CS-02	32	32	16	6	10	3	67	17	31
2017	CS-03	28	38	17	14	0	3	68	14	29

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	48	12	3	4	2	79	8	89
2017	CS-01	40	47	13	0	0	0	87	0	15
2017	CS-02	35	42	13	0	6	3	80	7	31
2017	CS-03	27	45	17	7	0	3	75	7	29

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	22	12	4	4	1	2	78	9	89
2017	CS-01	40	33	20	0	0	0	7	79	0	15
2017	CS-02	48	13	16	6	10	3	3	66	17	31
2017	CS-03	69	11	10	7	3	0	0	79	10	29

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	72	12	7	4	2	1	1	86	7	89
2017	CS-01	80	13	0	7	0	0	0	93	7	15
2017	CS-02	52	19	13	6	3	3	3	76	10	31
2017	CS-03	86	7	7	0	0	0	0	93	0	29

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	57	26	6	4	4	2	85	9	89
2017	CS-01	53	40	7	0	0	0	93	0	15
2017	CS-02	45	32	3	6	6	6	83	14	31
2017	CS-03	72	18	7	3	0	0	90	3	29

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	59	22	7	6	3	3	84	9	89
2017	CS-01	53	33	7	7	0	0	87	7	15
2017	CS-02	52	23	10	3	3	10	82	7	31
2017	CS-03	66	21	3	7	3	0	86	10	29

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	15	8	2	1	18	86	4	89
2017	CS-01	67	13	0	0	0	20	100	0	15
2017	CS-02	68	3	3	0	0	26	96	0	31
2017	CS-03	59	14	7	3	0	17	88	4	29

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	70	16	6	1	1	6	93	1	87
2017	CS-01	87	13	0	0	0	0	100	0	15
2017	CS-02	70	10	0	3	3	13	96	4	30
2017	CS-03	79	14	4	0	0	4	96	0	28

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	59	18	15	4	2	2	78	7	89
2017	CS-01	67	13	13	0	0	7	86	0	15
2017	CS-02	45	19	16	10	6	3	67	17	31
2017	CS-03	55	24	21	0	0	0	79	0	29

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	59	28	8	2	1	1	88	3	89
2017	CS-01	60	27	13	0	0	0	87	0	15
2017	CS-02	52	35	3	3	3	3	90	7	31
2017	CS-03	62	27	11	0	0	0	89	0	29

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	41	33	11	3	53	15	89
2017	CS-01	33	40	20	7	0	73	7	15
2017	CS-02	16	39	29	10	6	55	16	31
2017	CS-03	3	52	31	10	3	55	14	29

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	6	19	41	26	9	35	25	89
2017	CS-01	0	7	40	33	20	53	7	15
2017	CS-02	6	23	48	10	13	23	29	31
2017	CS-03	10	17	35	34	3	38	27	29

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	40	21	10	6	6	61	17	89
2017	CS-01	13	53	20	13	0	0	67	13	15
2017	CS-02	29	35	16	3	10	6	69	14	31
2017	CS-03	14	34	21	17	7	7	52	26	29

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	46	30	7	6	1	57	12	89
2017	CS-01	13	47	40	0	0	0	60	0	15
2017	CS-02	16	42	35	0	6	0	58	6	31
2017	CS-03	4	55	17	14	7	3	61	21	29

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	12	88	88
2017	CS-02	30	70	30
2014	CS	8	92	110

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	73	27	11

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	27	10	8	10	4	42	58	89
2017	CS-01	33	27	20	0	20	0	33	67	15
2017	CS-02	45	26	0	13	6	10	50	50	31
2017	CS-03	51	17	17	3	7	3	53	47	29

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	17	48
2017	CS-01	20	10
2017	CS-02	23	13
2017	CS-03	8	13

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	33	48
2017	CS-01	40	10
2017	CS-02	38	13
2017	CS-03	23	13

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	17	48
2017	CS-01	10	10
2017	CS-02	8	13
2017	CS-03	15	13

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CS	42	48
2017	CS-01	30	10
2017	CS-02	54	13
2017	CS-03	30	13

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CS	4	48
2017	CS-01	0	10
2017	CS-02	8	13
2017	CS-03	8	13

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CS	52	48
2017	CS-01	60	10
2017	CS-02	54	13
2017	CS-03	54	13

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CS	12	39	21	9	2	16	43
2017	CS-01	10	70	10	0	0	10	10
2017	CS-02	20	30	20	20	0	10	10
2017	CS-03	18	18	46	9	0	9	11

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	18	18	14	20	11	10	33	44	49
2017	CS-01	20	30	10	0	30	10	0	56	33	10
2017	CS-02	7	36	21	14	7	7	7	50	25	14
2017	CS-03	8	8	23	8	23	24	8	22	44	13

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	2	12	14	16	41	4	10	17	67	49
2017	CS-01	0	30	10	10	40	10	0	33	56	10
2017	CS-02	7	21	21	29	14	7	0	31	46	14
2017	CS-03	0	0	8	23	47	0	23	0	90	13

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Indigenous and Northern Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)