2017 Public Service Employee Survey Results for Indigenous and Northern Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 42 7 7 1 0 0 84 8 230
2017 CR-04 45 39 7 8 1 0 0 84 9 168
2017 CR-05 40 47 5 6 2 0 0 87 8 55
2014 CR 37 45 6 8 3 0 0 82 11 324
2014 CR-03 40 40 10 10 0 0 0 80 10 10
2014 CR-04 38 46 6 8 3 0 0 83 11 240
2014 CR-05 35 42 8 8 6 0 0 78 14 71
2011 CR 50 38 5 6 1 0 0 88 7 405
2011 CR-03 52 30 7 11 0 0 0 81 11 27
2011 CR-04 51 39 4 6 1 0 0 90 6 284
2011 CR-05 44 37 9 8 1 0 0 81 9 86
2008 CR 47 41 3 6 2 0 0 89 8 342
2008 CR-03 63 31 0 6 0 0 0 94 6 16
2008 CR-04 47 43 3 5 1 0 0 91 6 253
2008 CR-05 40 39 6 10 5 0 0 79 15 62

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 76 17 6 1 0 0 0 93 1 230
2017 CR-04 76 18 5 1 1 0 0 94 1 168
2017 CR-05 77 16 5 2 0 0 0 93 2 55
2014 CR 72 22 2 2 1 1 1 95 2 325
2014 CR-03 80 20 0 0 0 0 0 100 0 10
2014 CR-04 72 22 3 2 1 0 1 95 3 241
2014 CR-05 75 21 1 0 1 1 0 97 1 71
2011 CR 76 18 3 2 0 0 0 94 3 406
2011 CR-03 85 11 0 4 0 0 0 96 4 27
2011 CR-04 76 18 2 2 1 0 1 95 3 285
2011 CR-05 73 20 5 2 0 0 0 93 2 86
2008 CR 76 16 4 2 0 0 1 93 3 341
2008 CR-03 100 0 0 0 0 0 0 100 0 16
2008 CR-04 76 17 3 2 0 0 1 94 3 252
2008 CR-05 69 19 8 3 0 0 0 89 3 62

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 70 17 7 6 0 0 0 87 6 230
2017 CR-04 75 15 7 2 1 0 0 90 3 168
2017 CR-05 53 25 5 16 0 0 0 78 16 55
2014 CR 66 21 5 2 3 0 3 89 5 326
2014 CR-03 80 10 0 0 0 0 10 100 0 10
2014 CR-04 68 19 5 2 2 0 3 90 5 242
2014 CR-05 58 28 6 3 4 0 1 87 7 71
2011 CR 73 15 4 4 2 0 2 90 6 406
2011 CR-03 81 11 4 4 0 0 0 93 4 27
2011 CR-04 75 14 3 5 2 0 1 90 6 285
2011 CR-05 64 19 6 2 5 0 5 87 7 86
2008 CR 75 14 4 3 1 0 2 91 4 342
2008 CR-03 81 6 6 0 0 0 6 93 0 16
2008 CR-04 77 12 4 3 2 0 2 91 5 253
2008 CR-05 68 23 5 3 0 2 0 92 3 62

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 33 10 9 5 0 0 76 14 228
2017 CR-04 45 30 9 10 5 0 0 75 16 166
2017 CR-05 34 42 13 7 4 0 0 76 11 55
2014 CR 46 31 7 9 6 1 0 78 15 326
2014 CR-03 50 30 10 10 0 0 0 80 10 10
2014 CR-04 46 32 6 10 5 1 0 79 15 242
2014 CR-05 42 31 11 8 7 0 0 73 16 71
2011 CR 44 37 5 9 5 0 0 81 14 406
2011 CR-03 37 19 11 19 11 0 4 58 31 27
2011 CR-04 44 37 5 9 5 0 0 81 14 285
2011 CR-05 43 47 1 7 2 0 0 90 9 86

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 34 10 17 6 0 0 67 23 230
2017 CR-04 36 31 8 19 6 1 0 67 25 168
2017 CR-05 25 44 16 9 5 0 0 69 15 55
2014 CR 29 39 9 15 8 0 0 67 23 326
2014 CR-03 50 30 0 0 20 0 0 80 20 10
2014 CR-04 27 37 10 17 8 0 0 64 26 242
2014 CR-05 31 45 10 10 4 0 0 76 14 71
2011 CR 28 39 13 14 5 0 1 67 20 405
2011 CR-03 15 33 11 22 19 0 0 48 41 27
2011 CR-04 28 38 14 15 5 0 1 67 20 285
2011 CR-05 35 40 9 11 5 0 0 75 15 85
2008 CR 26 42 12 13 6 1 1 68 20 341
2008 CR-03 19 31 6 31 6 6 0 53 40 16
2008 CR-04 27 41 12 12 7 0 1 69 19 252
2008 CR-05 24 50 11 13 2 0 0 74 15 62

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 35 15 11 7 0 0 67 18 230
2017 CR-04 29 35 16 10 10 1 0 64 20 168
2017 CR-05 40 33 11 15 2 0 0 73 16 55
2014 CR 25 37 17 11 9 0 0 63 20 326
2014 CR-03 30 40 20 10 0 0 0 70 10 10
2014 CR-04 23 37 18 11 10 0 0 60 21 242
2014 CR-05 32 37 14 8 8 0 0 69 17 71
2011 CR 33 30 14 16 6 1 0 64 22 406
2011 CR-03 22 26 26 11 11 4 0 50 23 27
2011 CR-04 33 27 15 18 5 1 0 61 24 285
2011 CR-05 37 38 8 9 7 0 0 76 16 86
2008 CR 27 37 14 13 9 0 0 63 23 342
2008 CR-03 19 25 19 25 13 0 0 44 38 16
2008 CR-04 26 36 14 13 10 0 0 62 24 253
2008 CR-05 31 44 10 11 5 0 0 74 16 62

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 32 10 12 6 0 0 73 17 230
2017 CR-04 40 30 12 12 6 0 0 70 18 168
2017 CR-05 42 38 4 11 5 0 0 80 17 55
2014 CR 32 34 14 9 10 0 0 67 19 326
2014 CR-03 50 30 20 0 0 0 0 80 0 10
2014 CR-04 31 31 17 10 11 0 0 62 21 242
2014 CR-05 34 47 4 7 8 0 0 80 15 71
2011 CR 32 36 11 13 7 0 0 69 20 406
2011 CR-03 19 41 11 15 11 0 4 62 27 27
2011 CR-04 32 34 13 12 8 0 0 67 20 285
2011 CR-05 36 42 7 14 1 0 0 78 15 86
2008 CR 31 41 8 11 9 0 0 73 19 341
2008 CR-03 38 31 6 13 13 0 0 69 25 16
2008 CR-04 30 41 8 11 9 0 0 72 20 252
2008 CR-05 35 42 8 11 3 0 0 77 15 62

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 39 10 7 4 0 0 79 11 229
2017 CR-04 41 35 12 9 4 0 0 75 13 167
2017 CR-05 40 48 7 0 5 0 0 87 5 55
2014 CR 38 40 8 12 2 0 0 78 14 326
2014 CR-03 40 40 20 0 0 0 0 80 0 10
2014 CR-04 38 39 8 13 2 0 0 77 15 242
2014 CR-05 38 45 7 8 1 0 0 83 10 71

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 36 8 9 4 1 0 79 13 230
2017 CR-04 43 30 10 10 5 1 1 74 16 168
2017 CR-05 43 48 0 5 2 2 0 93 7 55
2014 CR 37 36 11 10 5 0 1 74 15 326
2014 CR-03 20 40 10 30 0 0 0 60 30 10
2014 CR-04 38 34 12 10 5 0 1 74 15 242
2014 CR-05 37 41 11 4 7 0 0 78 11 71
2011 CR 38 31 14 9 5 1 2 71 14 405
2011 CR-03 48 22 11 7 7 4 0 73 15 27
2011 CR-04 35 33 15 10 5 1 1 69 15 284
2011 CR-05 40 30 13 7 5 1 5 74 12 86

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 17 16 7 10 3 12 60 21 230
2017 CR-04 32 15 18 10 13 2 10 54 26 168
2017 CR-05 40 22 13 0 4 4 18 79 5 55
2014 CR 28 27 14 9 10 3 9 63 22 326
2014 CR-03 20 0 10 20 20 0 30 29 57 10
2014 CR-04 28 26 14 9 9 4 9 62 21 242
2014 CR-05 30 35 14 7 10 0 4 68 18 71
2011 CR 33 21 10 9 12 4 12 64 24 406
2011 CR-03 41 15 7 11 15 4 7 63 29 27
2011 CR-04 34 21 10 9 12 4 10 63 25 285
2011 CR-05 27 26 10 7 9 3 17 66 21 86
2008 CR 37 27 10 10 6 2 8 71 18 342
2008 CR-03 31 38 13 0 13 6 0 73 13 16
2008 CR-04 39 26 9 12 6 2 6 71 20 253
2008 CR-05 34 27 13 8 3 2 13 72 13 62

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 41 10 9 4 0 0 77 13 229
2017 CR-04 34 40 11 10 5 0 0 74 15 167
2017 CR-05 36 47 11 6 0 0 0 83 6 55
2014 CR 28 41 14 10 6 0 0 69 16 326
2014 CR-03 30 20 30 20 0 0 0 50 20 10
2014 CR-04 27 42 14 10 6 0 0 69 17 242
2014 CR-05 30 41 14 8 7 0 0 70 15 71
2011 CR 33 36 16 10 6 0 0 69 15 405
2011 CR-03 30 33 22 11 4 0 0 63 15 27
2011 CR-04 32 35 18 9 7 0 0 67 16 284
2011 CR-05 36 37 10 12 3 1 0 74 15 86
2008 CR 31 37 14 10 6 0 0 69 17 340
2008 CR-03 31 31 6 25 6 0 0 63 31 16
2008 CR-04 31 35 16 11 7 0 0 66 18 252
2008 CR-05 33 46 10 7 5 0 0 79 11 61

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 35 14 14 6 1 0 66 20 230
2017 CR-04 28 34 14 17 6 1 1 63 23 168
2017 CR-05 34 40 11 8 4 4 0 77 12 55
2014 CR 25 31 19 16 10 0 0 56 26 326
2014 CR-03 10 40 20 20 10 0 0 50 30 10
2014 CR-04 26 28 18 18 11 0 0 54 29 242
2014 CR-05 23 41 23 8 6 0 0 63 14 71
2011 CR 28 32 15 13 11 0 0 61 24 405
2011 CR-03 26 26 19 15 15 0 0 52 30 27
2011 CR-04 28 31 16 13 11 1 0 60 24 284
2011 CR-05 29 37 9 13 10 0 1 67 24 86

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 40 12 11 3 0 0 74 14 229
2017 CR-04 34 37 12 14 4 0 0 71 17 167
2017 CR-05 38 46 15 2 0 0 0 84 2 55

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 37 9 5 3 0 0 83 8 228
2017 CR-04 49 30 10 6 4 1 0 79 10 166
2017 CR-05 42 53 2 4 0 0 0 95 4 55
2014 CR 39 38 15 5 2 1 0 78 7 326
2014 CR-03 10 40 10 20 10 10 0 56 33 10
2014 CR-04 41 39 14 4 1 0 0 81 5 242
2014 CR-05 37 34 18 6 4 1 0 71 10 71
2011 CR 40 41 11 5 3 1 0 82 8 405
2011 CR-03 26 48 15 7 0 4 0 77 8 27
2011 CR-04 40 39 12 5 3 1 0 80 8 284
2011 CR-05 43 44 6 2 2 2 0 89 5 86
2008 CR 47 35 8 5 3 1 1 84 9 341
2008 CR-03 25 50 13 6 6 0 0 75 13 16
2008 CR-04 49 34 7 6 3 1 1 84 9 252
2008 CR-05 39 42 8 5 5 2 0 82 10 62

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 34 17 11 7 0 0 64 18 229
2017 CR-04 29 36 13 12 9 1 0 66 21 167
2017 CR-05 34 29 26 11 0 0 0 63 11 55

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 53 28 14 4 0 0 0 82 4 228
2017 CR-04 54 24 17 4 1 0 0 78 5 167
2017 CR-05 48 41 7 4 0 0 0 89 4 54
2014 CR 57 27 11 2 2 0 0 85 4 326
2014 CR-03 40 40 20 0 0 0 0 80 0 10
2014 CR-04 61 24 10 3 1 0 0 86 4 242
2014 CR-05 45 38 11 1 4 0 0 83 6 71
2011 CR 57 31 9 1 1 0 0 89 3 406
2011 CR-03 44 48 7 0 0 0 0 93 0 27
2011 CR-04 56 30 11 2 1 0 0 86 3 285
2011 CR-05 64 30 3 1 1 0 0 94 2 86

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 37 16 13 4 0 1 66 17 227
2017 CR-04 28 36 14 14 5 1 1 65 20 166
2017 CR-05 29 41 19 10 0 0 2 71 10 54
2014 CR 21 37 20 12 7 1 2 59 20 326
2014 CR-03 20 10 30 20 20 0 0 30 40 10
2014 CR-04 21 36 20 14 6 2 2 59 20 242
2014 CR-05 20 44 21 7 8 0 0 63 15 71
2011 CR 28 38 14 11 8 1 1 67 19 406
2011 CR-03 19 30 26 15 7 4 0 50 23 27
2011 CR-04 27 39 14 9 9 1 1 67 19 285
2011 CR-05 29 38 12 14 5 1 1 69 19 86

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 35 15 12 4 0 0 69 16 228
2017 CR-04 33 34 14 14 5 0 1 67 19 167
2017 CR-05 35 37 20 6 2 0 0 72 7 54
2014 CR 27 33 18 12 6 1 2 62 19 326
2014 CR-03 20 50 0 20 10 0 0 70 30 10
2014 CR-04 27 31 19 12 7 1 2 60 20 242
2014 CR-05 28 39 18 11 3 0 0 68 14 71

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 32 15 9 4 0 0 71 13 227
2017 CR-04 39 28 17 11 5 0 0 67 16 166
2017 CR-05 42 43 9 6 0 0 0 85 6 54
2014 CR 30 40 16 7 7 0 0 70 14 326
2014 CR-03 20 40 10 10 20 0 0 60 30 10
2014 CR-04 28 41 17 7 7 0 0 69 14 242
2014 CR-05 35 39 13 7 6 0 0 75 13 71
2011 CR 37 38 16 6 2 1 0 76 8 406
2011 CR-03 19 30 30 19 0 0 4 50 19 27
2011 CR-04 39 39 15 4 2 1 0 78 6 285
2011 CR-05 38 40 12 9 1 0 0 78 10 86

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 31 9 10 3 0 0 78 13 227
2017 CR-04 46 30 11 10 4 0 0 75 13 166
2017 CR-05 48 37 4 9 2 0 0 85 11 54
2014 CR 39 34 12 8 6 0 0 74 14 325
2014 CR-03 40 40 10 10 0 0 0 80 10 10
2014 CR-04 38 36 11 9 5 0 0 75 14 242
2014 CR-05 42 30 14 6 9 0 0 71 14 70
2011 CR 41 36 11 7 4 0 0 78 11 406
2011 CR-03 33 33 30 0 4 0 0 67 4 27
2011 CR-04 40 36 11 8 4 1 0 77 12 285
2011 CR-05 45 38 6 7 3 0 0 84 10 86
2008 CR 38 37 12 8 5 0 0 75 13 342
2008 CR-03 38 25 13 19 6 0 0 63 25 16
2008 CR-04 36 37 12 9 6 0 0 74 14 253
2008 CR-05 44 40 10 3 3 0 0 84 6 62

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 48 36 10 2 3 0 1 85 4 230
2017 CR-04 46 34 12 2 4 0 1 82 6 168
2017 CR-05 53 38 7 0 0 0 2 93 0 55
2014 CR 46 29 15 6 3 1 0 76 9 325
2014 CR-03 60 20 20 0 0 0 0 80 0 10
2014 CR-04 46 28 15 7 3 1 0 75 10 242
2014 CR-05 44 33 16 4 3 0 0 77 7 70
2011 CR 49 29 13 5 2 0 1 79 7 404
2011 CR-03 26 26 30 11 4 0 4 54 15 27
2011 CR-04 50 30 11 6 2 0 1 81 8 284
2011 CR-05 54 27 16 1 1 0 0 81 2 85
2008 CR 36 35 19 5 5 0 1 72 9 340
2008 CR-03 56 13 19 0 13 0 0 69 13 16
2008 CR-04 36 35 19 5 4 0 1 72 9 251
2008 CR-05 27 39 21 5 8 0 0 66 13 62

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 22 33 17 9 1 8 29 35 225
2017 CR-04 11 22 33 16 9 0 9 28 36 165
2017 CR-05 6 24 30 21 11 2 6 35 33 53
2014 CR 10 24 30 21 10 1 3 33 36 324
2014 CR-03 0 20 40 30 0 0 10 33 22 10
2014 CR-04 10 26 27 20 12 1 3 34 38 241
2014 CR-05 11 20 38 24 4 0 3 29 32 71
2011 CR 9 20 32 22 9 1 6 34 32 403
2011 CR-03 7 22 26 26 7 0 11 38 33 27
2011 CR-04 9 18 31 23 11 2 6 37 29 282
2011 CR-05 12 27 35 20 5 0 2 25 39 86
2008 CR 11 24 31 20 11 0 3 32 36 341
2008 CR-03 0 19 56 6 13 0 6 20 20 16
2008 CR-04 12 23 27 23 12 0 3 36 36 252
2008 CR-05 11 29 37 15 6 0 2 21 41 62

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 9 14 24 24 17 4 8 46 26 225
2017 CR-04 11 13 26 21 16 3 9 42 28 164
2017 CR-05 2 16 19 31 20 6 6 58 21 54
2014 CR 12 16 30 18 14 6 5 36 31 324
2014 CR-03 30 10 20 30 0 0 10 33 44 10
2014 CR-04 11 17 28 16 16 6 5 36 32 241
2014 CR-05 11 11 37 22 10 6 3 35 25 71
2011 CR 12 15 27 19 17 4 6 40 30 404
2011 CR-03 11 4 44 19 7 0 15 30 17 27
2011 CR-04 11 16 25 17 19 5 6 41 30 283
2011 CR-05 14 14 27 26 13 6 1 41 30 86
2008 CR 11 17 27 25 14 3 3 41 30 342
2008 CR-03 13 19 38 0 19 6 6 21 36 16
2008 CR-04 11 17 26 28 13 2 4 43 29 253
2008 CR-05 11 15 31 19 18 5 2 40 28 62

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 18 28 18 12 6 8 35 33 227
2017 CR-04 11 18 26 20 12 5 9 36 34 165
2017 CR-05 9 18 34 13 15 8 4 31 30 55
2014 CR 11 24 28 20 9 2 6 32 38 324
2014 CR-03 20 10 10 40 0 0 20 50 38 10
2014 CR-04 10 26 24 21 10 2 7 34 40 242
2014 CR-05 13 21 44 17 4 0 0 21 34 70
2011 CR 12 18 30 20 11 2 6 34 33 401
2011 CR-03 4 19 33 19 7 4 15 32 27 27
2011 CR-04 12 17 29 19 13 3 7 35 32 280
2011 CR-05 12 26 31 24 7 0 0 31 37 86
2008 CR 11 21 31 18 10 4 5 31 35 341
2008 CR-03 13 19 31 19 0 13 6 23 38 16
2008 CR-04 10 21 32 19 10 3 5 32 33 252
2008 CR-05 15 24 31 16 10 3 2 27 41 62

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 10 28 30 21 1 7 55 15 227
2017 CR-04 5 10 28 29 19 0 9 53 16 165
2017 CR-05 2 11 29 29 26 2 2 57 13 55
2014 CR 5 9 31 30 17 2 6 51 15 322
2014 CR-03 10 10 40 20 20 0 0 40 20 10
2014 CR-04 5 9 26 33 18 3 7 56 16 239
2014 CR-05 4 9 49 24 13 0 1 38 13 70
2011 CR 5 7 28 30 20 1 7 55 14 402
2011 CR-03 4 4 19 37 19 0 19 68 9 27
2011 CR-04 5 7 26 31 21 2 7 58 13 281
2011 CR-05 8 9 37 24 20 1 0 45 18 86
2008 CR 6 10 30 30 19 1 4 52 17 340
2008 CR-03 6 13 44 13 13 6 6 29 21 16
2008 CR-04 6 9 29 34 17 1 5 54 15 252
2008 CR-05 7 15 34 20 23 0 2 43 22 61

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 15 26 23 18 1 6 44 29 227
2017 CR-04 13 16 25 22 16 1 8 42 31 165
2017 CR-05 7 14 33 22 24 0 0 46 22 55
2014 CR 17 17 29 19 12 2 5 33 36 325
2014 CR-03 30 10 30 10 10 10 0 22 44 10
2014 CR-04 17 18 24 18 15 2 6 35 38 241
2014 CR-05 13 16 44 25 1 0 1 27 29 71
2011 CR 11 17 27 22 14 1 8 40 31 403
2011 CR-03 11 7 48 11 11 0 11 25 21 27
2011 CR-04 10 16 24 24 17 1 9 45 28 282
2011 CR-05 15 24 29 19 7 1 5 27 42 86
2008 CR 13 16 23 27 17 1 4 46 30 341
2008 CR-03 25 19 19 13 6 6 13 23 54 16
2008 CR-04 12 15 21 31 17 1 3 50 27 252
2008 CR-05 15 21 29 18 16 0 2 34 36 62

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 20 20 21 13 6 5 38 40 227
2017 CR-04 16 20 16 23 12 6 7 41 42 165
2017 CR-05 13 18 33 13 18 4 2 33 33 55
2014 CR 11 18 28 20 14 5 6 37 32 323
2014 CR-03 10 30 20 30 10 0 0 40 40 10
2014 CR-04 13 18 23 18 15 6 8 38 36 239
2014 CR-05 3 17 46 23 10 1 0 33 20 71
2011 CR 14 17 28 16 13 4 7 33 35 401
2011 CR-03 11 4 30 11 22 11 11 43 19 27
2011 CR-04 14 16 27 15 15 5 9 35 35 280
2011 CR-05 12 22 35 24 2 1 3 28 35 86
2008 CR 13 22 25 21 11 4 5 34 39 341
2008 CR-03 19 38 6 19 0 6 13 23 69 16
2008 CR-04 11 21 25 22 12 3 6 38 35 252
2008 CR-05 23 21 34 15 3 5 0 19 46 62

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 15 34 17 9 5 8 31 30 225
2017 CR-04 12 12 36 17 9 5 9 31 28 163
2017 CR-05 7 22 33 20 11 4 4 33 31 55
2014 CR 12 22 29 17 13 4 3 32 37 325
2014 CR-03 20 20 20 30 10 0 0 40 40 10
2014 CR-04 12 22 27 16 15 4 5 34 37 241
2014 CR-05 10 25 37 20 6 3 0 26 36 71
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 68 16 6 4 1 0 4 89 6 230
2017 CR-04 70 14 6 4 1 0 4 88 6 168
2017 CR-05 62 25 2 4 2 0 5 92 6 55
2014 CR 69 15 5 2 2 1 5 90 5 326
2014 CR-03 60 20 0 0 0 0 20 100 0 10
2014 CR-04 71 14 5 2 2 1 5 90 4 242
2014 CR-05 63 17 4 4 3 3 6 88 8 71
2011 CR 73 11 7 1 2 0 6 89 4 404
2011 CR-03 85 4 0 0 0 0 12 100 0 26
2011 CR-04 71 11 8 1 3 0 5 86 5 284
2011 CR-05 76 12 3 0 0 1 8 96 0 86
2008 CR 65 11 8 2 3 1 9 85 6 342
2008 CR-03 81 0 6 0 0 0 13 93 0 16
2008 CR-04 63 11 9 2 4 1 10 84 6 253
2008 CR-05 66 15 6 3 3 2 5 86 7 62

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 32 17 10 9 4 3 61 21 230
2017 CR-04 22 32 15 12 11 5 4 59 25 168
2017 CR-05 33 29 25 5 4 2 2 64 9 55
2014 CR 25 31 15 11 12 4 2 60 25 326
2014 CR-03 20 40 0 20 10 10 0 67 33 10
2014 CR-04 24 30 15 12 12 5 2 58 26 242
2014 CR-05 28 35 16 7 11 1 1 65 19 71

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 32 12 9 9 2 0 69 19 229
2017 CR-04 34 31 11 10 11 2 1 66 22 167
2017 CR-05 40 37 15 7 2 0 0 76 9 55
2014 CR 37 26 13 13 11 0 0 63 24 326
2014 CR-03 30 20 10 30 10 0 0 50 40 10
2014 CR-04 37 25 11 14 12 0 0 63 27 242
2014 CR-05 35 34 18 7 6 0 0 69 13 71

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 37 15 11 8 3 1 65 19 230
2017 CR-04 24 35 16 12 10 2 1 61 22 168
2017 CR-05 33 44 11 7 2 4 0 79 9 55
2014 CR 26 32 16 14 10 1 2 59 24 325
2014 CR-03 20 30 20 10 10 10 0 56 22 10
2014 CR-04 26 31 15 15 9 1 2 59 26 242
2014 CR-05 26 34 19 11 9 0 1 61 20 70
2011 CR 30 31 13 14 9 3 1 63 23 406
2011 CR-03 22 30 22 19 0 4 4 56 20 27
2011 CR-04 27 32 13 13 11 4 1 62 24 285
2011 CR-05 42 28 8 15 5 2 0 71 20 86
2008 CR 29 33 15 10 10 3 1 64 20 342
2008 CR-03 25 38 19 13 6 0 0 63 19 16
2008 CR-04 29 32 16 8 11 2 2 63 20 253
2008 CR-05 26 35 15 13 6 5 0 64 20 62

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 24 19 14 8 11 2 52 26 230
2017 CR-04 20 25 18 14 9 11 2 52 27 168
2017 CR-05 27 22 16 16 5 11 2 56 25 55
2014 CR 22 22 19 13 12 10 2 50 28 325
2014 CR-03 30 0 40 20 10 0 0 30 30 10
2014 CR-04 22 20 19 12 14 12 2 48 30 242
2014 CR-05 23 33 19 13 6 6 1 60 20 70
2011 CR 24 22 15 13 17 8 1 50 33 405
2011 CR-03 19 22 22 15 11 7 4 46 29 27
2011 CR-04 21 21 16 14 18 8 1 47 36 285
2011 CR-05 34 24 12 9 14 7 0 62 25 85
2008 CR 26 26 13 13 12 8 1 57 28 342
2008 CR-03 25 25 13 31 6 0 0 50 38 16
2008 CR-04 25 28 13 10 13 9 1 59 26 253
2008 CR-05 29 16 15 21 10 8 2 50 34 62

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 12 19 21 14 14 15 4 39 35 228
2017 CR-04 10 17 20 17 16 14 5 34 41 166
2017 CR-05 16 22 24 9 7 18 4 48 21 55
2014 CR 11 17 20 16 16 15 3 35 40 324
2014 CR-03 10 30 30 10 10 10 0 44 22 10
2014 CR-04 11 15 22 16 17 16 3 32 40 241
2014 CR-05 11 24 14 19 16 14 1 42 41 70

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 39 8 7 4 0 1 81 11 229
2017 CR-04 41 36 10 8 4 1 1 78 12 167
2017 CR-05 43 46 4 4 2 0 2 91 6 55
2014 CR 36 36 13 12 3 0 0 72 15 325
2014 CR-03 20 40 20 10 10 0 0 60 20 10
2014 CR-04 37 35 13 12 3 0 0 72 15 242
2014 CR-05 33 43 11 11 1 0 0 76 13 70
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 33 12 10 3 2 2 74 14 230
2017 CR-04 37 30 12 13 3 2 2 70 17 168
2017 CR-05 43 44 7 2 2 2 0 89 4 55
2014 CR 43 26 12 10 8 0 1 70 18 325
2014 CR-03 40 20 20 0 20 0 0 60 20 10
2014 CR-04 44 26 11 11 7 0 1 71 18 242
2014 CR-05 41 29 14 9 6 0 1 71 14 70
2011 CR 37 33 11 12 5 1 0 71 18 406
2011 CR-03 19 44 11 15 4 4 4 68 20 27
2011 CR-04 38 33 11 12 7 1 0 71 18 285
2011 CR-05 40 34 10 12 2 1 1 75 14 86
2008 CR 41 30 8 9 9 1 1 73 19 341
2008 CR-03 56 19 6 13 6 0 0 75 19 16
2008 CR-04 40 30 8 10 9 2 2 72 19 252
2008 CR-05 45 31 6 6 10 2 0 77 16 62

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 30 14 5 4 2 1 76 10 230
2017 CR-04 42 29 14 6 5 2 1 74 12 168
2017 CR-05 49 33 13 4 0 2 0 83 4 55
2014 CR 44 29 12 7 5 2 1 75 13 325
2014 CR-03 40 10 20 10 10 10 0 56 22 10
2014 CR-04 45 27 12 7 5 2 2 75 13 242
2014 CR-05 41 37 10 6 4 1 0 80 10 70
2011 CR 42 29 13 7 5 3 1 74 13 406
2011 CR-03 22 30 19 7 7 11 4 61 17 27
2011 CR-04 40 31 13 7 6 2 1 73 13 285
2011 CR-05 52 24 9 5 3 5 1 81 9 86
2008 CR 45 24 13 7 6 4 1 72 14 342
2008 CR-03 44 13 6 25 6 0 6 60 33 16
2008 CR-04 45 25 13 6 6 3 1 73 13 253
2008 CR-05 50 21 11 6 6 5 0 75 14 62

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 27 15 7 6 1 1 72 13 230
2017 CR-04 42 24 14 10 7 1 1 68 17 168
2017 CR-05 51 33 15 0 2 0 0 84 2 55
2014 CR 44 30 11 7 8 0 0 74 15 325
2014 CR-03 40 10 20 10 10 10 0 56 22 10
2014 CR-04 45 29 11 8 7 0 0 73 15 242
2014 CR-05 44 37 9 4 6 0 0 81 10 70
2011 CR 41 31 9 10 6 1 1 74 17 405
2011 CR-03 19 37 15 22 4 0 4 58 27 27
2011 CR-04 42 30 9 11 7 2 0 73 18 284
2011 CR-05 44 34 9 6 5 1 1 80 11 86
2008 CR 46 29 8 9 8 1 0 75 17 342
2008 CR-03 44 25 0 25 6 0 0 69 31 16
2008 CR-04 46 29 9 8 7 1 0 76 15 253
2008 CR-05 48 24 5 11 11 0 0 73 23 62

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 79 11 4 3 1 0 3 92 4 229
2017 CR-04 79 10 5 3 1 0 3 91 4 167
2017 CR-05 78 15 0 2 4 0 2 94 6 55
2014 CR 73 14 5 1 2 0 5 92 3 325
2014 CR-03 60 20 10 0 0 0 10 89 0 10
2014 CR-04 74 13 5 1 2 0 5 91 3 242
2014 CR-05 74 17 1 0 3 1 3 96 3 70
2011 CR 78 10 4 0 3 0 5 92 4 406
2011 CR-03 81 7 0 0 0 4 7 100 0 27
2011 CR-04 76 11 5 0 4 0 5 91 4 285
2011 CR-05 83 8 2 1 2 0 3 94 4 86
2008 CR 76 8 3 1 2 1 9 94 3 342
2008 CR-03 81 0 6 0 0 0 13 93 0 16
2008 CR-04 76 8 4 1 2 1 8 92 4 253
2008 CR-05 76 8 0 0 2 2 13 98 2 62

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 24 8 6 6 6 5 78 14 230
2017 CR-04 43 25 5 8 7 6 6 78 16 168
2017 CR-05 53 23 9 2 5 6 2 82 8 55
2014 CR 45 21 10 6 9 5 5 72 16 325
2014 CR-03 30 10 20 0 10 10 20 57 14 10
2014 CR-04 48 17 11 6 9 5 3 71 17 242
2014 CR-05 36 36 7 6 7 1 7 78 14 70
2011 CR 43 24 9 8 8 3 3 73 17 406
2011 CR-03 37 33 7 7 7 7 0 76 16 27
2011 CR-04 44 23 11 7 8 3 4 71 17 285
2011 CR-05 40 28 5 9 10 3 5 73 22 86

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 54 22 12 6 5 1 0 77 11 229
2017 CR-04 53 20 10 8 7 1 1 75 15 168
2017 CR-05 60 28 13 0 0 0 0 87 0 55

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 22 13 4 4 3 1 77 9 229
2017 CR-04 52 19 12 5 6 4 1 75 12 167
2017 CR-05 58 25 15 2 0 0 0 83 2 55

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 24 12 6 6 1 0 76 12 230
2017 CR-04 51 21 12 7 7 2 1 74 14 168
2017 CR-05 54 29 9 7 0 0 0 84 7 55
2014 CR 46 24 12 9 9 0 0 70 17 325
2014 CR-03 40 30 0 10 20 0 0 70 30 10
2014 CR-04 45 24 12 10 8 0 0 70 18 242
2014 CR-05 51 21 17 3 7 0 0 73 10 70
Top of Page

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 29 18 11 4 9 0 63 17 229
2017 CR-04 28 27 17 13 5 9 1 61 20 167
2017 CR-05 31 35 20 5 2 8 0 70 8 55
2014 CR 25 34 20 8 5 8 1 64 14 326
2014 CR-03 20 0 40 10 10 20 0 25 25 10
2014 CR-04 26 31 21 9 5 7 0 63 15 242
2014 CR-05 20 49 13 4 4 7 3 77 9 71
2011 CR 23 32 18 12 6 8 0 60 20 406
2011 CR-03 22 22 26 19 0 7 4 50 21 27
2011 CR-04 22 32 19 12 7 8 0 58 21 285
2011 CR-05 26 35 15 13 6 5 1 64 20 86

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 27 22 12 5 5 0 59 18 230
2017 CR-04 29 26 20 14 6 5 0 58 21 168
2017 CR-05 31 29 27 7 2 4 0 62 9 55
2014 CR 25 28 24 10 7 5 1 57 18 326
2014 CR-03 20 0 50 20 10 0 0 20 30 10
2014 CR-04 26 27 26 9 7 6 0 56 17 242
2014 CR-05 24 37 15 11 6 4 3 65 18 71
2011 CR 27 34 17 11 8 3 0 63 20 406
2011 CR-03 26 19 26 11 7 7 4 50 21 27
2011 CR-04 26 33 18 10 9 3 0 61 20 285
2011 CR-05 30 38 10 15 3 2 0 70 19 86
2008 CR 27 33 16 9 10 4 1 63 20 341
2008 CR-03 38 19 31 0 13 0 0 56 13 16
2008 CR-04 27 34 15 9 10 5 1 64 20 252
2008 CR-05 26 34 13 13 11 3 0 62 25 62

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 25 20 14 7 10 0 55 23 230
2017 CR-04 24 25 18 13 9 11 0 55 25 168
2017 CR-05 27 27 24 15 2 5 0 57 18 55
2014 CR 17 29 23 13 8 10 1 51 23 326
2014 CR-03 20 10 30 30 10 0 0 30 40 10
2014 CR-04 18 26 24 13 8 11 0 49 24 242
2014 CR-05 13 44 18 8 7 7 3 63 17 71
2011 CR 20 33 18 14 7 7 0 57 23 405
2011 CR-03 11 41 15 22 4 4 4 56 28 27
2011 CR-04 21 31 19 13 8 7 0 57 23 284
2011 CR-05 17 40 15 15 6 7 0 61 23 86
2008 CR 16 34 16 18 9 7 1 54 29 341
2008 CR-03 25 19 38 13 6 0 0 44 19 16
2008 CR-04 15 35 15 18 8 8 1 54 29 252
2008 CR-05 16 37 11 16 13 6 0 57 31 62

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 27 17 13 12 8 0 54 28 229
2017 CR-04 24 24 17 13 14 8 0 52 29 167
2017 CR-05 22 36 15 13 7 8 0 63 22 55
2014 CR 19 27 20 14 12 8 1 50 28 325
2014 CR-03 20 0 40 20 10 10 0 22 33 10
2014 CR-04 22 25 21 13 13 7 0 50 28 242
2014 CR-05 10 39 16 14 9 10 3 56 26 70
2011 CR 23 30 17 10 9 10 0 59 22 405
2011 CR-03 22 22 30 19 0 7 0 48 20 27
2011 CR-04 23 32 16 9 12 9 0 60 22 284
2011 CR-05 28 29 13 13 6 12 0 64 21 86
2008 CR 19 33 15 10 12 10 1 58 25 341
2008 CR-03 31 31 31 0 6 0 0 63 6 16
2008 CR-04 18 34 14 10 11 12 1 60 24 252
2008 CR-05 18 31 13 10 18 10 2 55 31 62

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 31 20 12 11 6 0 54 25 229
2017 CR-04 20 29 19 14 11 7 0 52 27 167
2017 CR-05 18 40 22 5 13 2 0 59 19 55
2014 CR 16 31 24 13 10 6 1 50 25 325
2014 CR-03 10 20 40 10 20 0 0 30 30 10
2014 CR-04 17 27 24 14 10 7 0 48 26 242
2014 CR-05 11 44 21 11 6 3 3 59 18 70
2011 CR 21 31 16 17 10 6 0 55 28 404
2011 CR-03 15 30 15 22 7 7 4 50 33 27
2011 CR-04 21 30 15 18 11 5 0 55 30 284
2011 CR-05 20 35 18 12 8 7 0 59 22 85
2008 CR 18 39 14 13 9 5 1 61 24 342
2008 CR-03 6 75 0 13 6 0 0 81 19 16
2008 CR-04 17 38 15 13 10 6 1 59 25 253
2008 CR-05 26 34 15 16 6 3 0 62 23 62
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 39 17 10 2 2 0 71 12 230
2017 CR-04 31 37 18 9 3 2 0 70 12 168
2017 CR-05 31 46 15 9 0 0 0 76 9 55
2014 CR 23 42 21 6 4 3 1 68 10 326
2014 CR-03 10 20 40 10 20 0 0 30 30 10
2014 CR-04 23 42 21 6 3 4 1 68 10 242
2014 CR-05 25 48 17 6 3 0 1 74 9 71
2011 CR 35 40 13 6 2 3 0 78 9 406
2011 CR-03 26 37 15 11 0 4 7 71 13 27
2011 CR-04 33 39 14 7 3 4 0 75 10 285
2011 CR-05 43 45 7 2 1 1 0 89 4 86

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 40 17 4 1 5 0 77 5 229
2017 CR-04 37 37 16 5 1 4 0 77 6 167
2017 CR-05 25 48 18 2 0 7 0 78 2 55
2014 CR 32 42 17 4 1 4 0 77 5 325
2014 CR-03 10 40 30 10 10 0 0 50 20 10
2014 CR-04 35 40 16 4 1 4 0 78 5 242
2014 CR-05 27 49 17 1 1 4 0 79 3 70
2011 CR 37 37 14 2 2 7 0 80 5 406
2011 CR-03 41 26 15 7 0 7 4 75 8 27
2011 CR-04 35 39 15 2 2 6 0 79 5 285
2011 CR-05 42 38 10 0 0 9 0 88 0 86

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 37 10 9 6 7 1 72 16 230
2017 CR-04 29 37 9 10 6 8 1 72 18 168
2017 CR-05 32 35 15 8 5 5 0 71 14 55
2014 CR 32 35 15 9 4 3 1 70 14 325
2014 CR-03 10 60 20 10 0 0 0 70 10 10
2014 CR-04 34 31 15 10 5 3 1 69 15 242
2014 CR-05 27 43 14 7 3 4 1 74 10 70
2011 CR 36 26 13 10 6 8 1 68 18 406
2011 CR-03 37 30 7 11 7 0 7 72 20 27
2011 CR-04 33 25 14 12 6 10 1 64 20 285
2011 CR-05 47 28 10 3 7 5 0 78 11 86
2008 CR 25 36 11 10 10 6 2 66 22 340
2008 CR-03 31 38 13 6 6 6 0 73 13 16
2008 CR-04 25 37 11 9 10 6 2 67 21 252
2008 CR-05 20 36 8 16 10 5 5 62 29 61

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 29 21 14 5 7 0 57 21 228
2017 CR-04 24 29 21 14 7 5 1 56 22 166
2017 CR-05 25 27 22 13 2 11 0 59 17 55
2014 CR 17 32 25 9 6 10 2 56 16 325
2014 CR-03 20 20 50 0 10 0 0 40 10 10
2014 CR-04 17 32 25 9 5 10 2 56 15 242
2014 CR-05 17 33 23 9 9 9 1 56 19 70
2011 CR 17 34 18 10 10 9 2 57 23 405
2011 CR-03 8 27 35 4 15 12 0 39 22 26
2011 CR-04 17 35 16 12 11 7 1 57 25 285
2011 CR-05 20 33 19 7 8 9 5 61 18 86

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 21 18 13 14 14 3 45 33 229
2017 CR-04 17 22 15 15 16 13 2 46 37 167
2017 CR-05 18 16 27 9 7 17 5 44 21 55
2014 CR 17 17 21 18 16 10 2 38 38 325
2014 CR-03 10 0 40 40 10 0 0 10 50 10
2014 CR-04 18 17 19 17 16 10 2 40 38 242
2014 CR-05 11 19 24 17 17 9 3 34 39 70
2011 CR 13 23 19 16 15 11 4 42 35 406
2011 CR-03 11 19 30 22 7 7 4 33 33 27
2011 CR-04 13 22 20 15 15 12 2 42 36 285
2011 CR-05 13 27 12 16 14 9 9 49 37 86

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 63 17 7 4 2 1 6 86 6 229
2017 CR-04 67 12 8 3 2 1 6 86 5 167
2017 CR-05 49 33 4 7 2 0 5 87 10 55
2014 CR 62 17 9 2 1 2 7 86 3 325
2014 CR-03 50 30 10 0 0 0 10 89 0 10
2014 CR-04 65 14 9 1 2 2 7 87 3 242
2014 CR-05 53 23 10 4 0 3 7 84 5 70

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 64 17 7 3 1 3 4 88 4 230
2017 CR-04 67 12 8 2 2 4 5 87 4 168
2017 CR-05 54 33 4 5 0 2 2 91 6 55
2014 CR 66 17 7 1 1 3 4 89 3 325
2014 CR-03 40 40 10 0 0 0 10 89 0 10
2014 CR-04 69 14 8 1 1 2 4 89 3 242
2014 CR-05 60 24 4 1 1 4 4 92 3 70
2011 CR 70 17 5 3 1 2 2 90 4 406
2011 CR-03 70 19 4 0 0 7 0 96 0 27
2011 CR-04 71 17 5 3 2 1 2 90 5 285
2011 CR-05 65 16 7 3 1 5 2 88 5 86
2008 CR 72 15 7 1 1 2 2 90 2 342
2008 CR-03 75 13 6 0 0 0 6 93 0 16
2008 CR-04 72 15 7 1 2 2 2 90 3 253
2008 CR-05 73 15 8 2 0 3 0 90 2 62

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 30 16 10 10 4 1 62 21 230
2017 CR-04 28 27 15 11 11 5 2 60 24 168
2017 CR-05 32 38 16 4 7 2 0 72 11 55
2014 CR 24 27 22 13 8 5 2 55 22 325
2014 CR-03 20 20 30 0 20 10 0 44 22 10
2014 CR-04 26 25 21 13 9 5 1 54 23 242
2014 CR-05 20 37 21 13 6 0 3 59 19 70
2011 CR 28 31 16 13 10 2 0 61 23 406
2011 CR-03 11 26 15 15 19 15 0 43 39 27
2011 CR-04 29 32 14 13 10 1 0 62 24 285
2011 CR-05 29 31 20 9 8 2 0 62 18 86
2008 CR 29 28 15 14 11 3 0 59 26 342
2008 CR-03 25 19 25 13 19 0 0 44 31 16
2008 CR-04 29 28 14 14 11 3 0 59 26 253
2008 CR-05 31 34 13 13 6 3 0 67 20 62

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 24 12 18 15 7 5 49 38 228
2017 CR-04 18 22 12 19 17 7 5 45 41 168
2017 CR-05 26 32 4 15 9 8 6 67 28 53
2014 CR 14 19 20 18 24 3 2 35 44 325
2014 CR-03 10 30 20 10 30 0 0 40 40 10
2014 CR-04 14 17 21 18 25 2 2 33 45 242
2014 CR-05 14 26 17 19 17 4 3 43 38 70
2011 CR 20 22 15 16 23 1 2 44 41 406
2011 CR-03 26 15 19 11 30 0 0 41 41 27
2011 CR-04 20 22 15 15 24 2 2 44 41 285
2011 CR-05 16 28 16 20 19 1 0 45 39 86
2008 CR 15 40 12 15 13 3 1 58 29 341
2008 CR-03 19 13 19 25 19 6 0 33 47 16
2008 CR-04 16 44 11 14 13 2 1 61 27 252
2008 CR-05 13 37 15 18 11 5 2 53 31 62

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 31 22 11 6 9 1 57 19 228
2017 CR-04 20 32 19 12 7 8 2 58 21 167
2017 CR-05 22 30 30 7 2 10 0 57 10 54

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 35 16 7 2 3 1 74 9 230
2017 CR-04 36 31 20 8 1 3 1 70 9 168
2017 CR-05 40 40 9 4 4 4 0 83 8 55
2014 CR 39 34 14 5 3 5 1 77 8 325
2014 CR-03 30 40 0 10 20 0 0 70 30 10
2014 CR-04 39 32 16 5 2 5 1 75 8 242
2014 CR-05 44 36 9 4 1 6 0 85 6 70

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 36 14 9 1 2 0 75 11 230
2017 CR-04 36 33 17 10 2 2 0 70 12 168
2017 CR-05 42 42 7 7 0 2 0 85 7 55
2014 CR 38 36 14 6 4 2 0 75 10 325
2014 CR-03 20 40 10 10 20 0 0 60 30 10
2014 CR-04 38 32 17 7 4 2 0 72 11 242
2014 CR-05 39 47 6 3 3 3 0 88 6 70
2011 CR 37 37 11 9 3 4 0 76 13 405
2011 CR-03 22 41 7 19 0 11 0 71 21 27
2011 CR-04 37 36 11 9 4 4 0 76 13 284
2011 CR-05 40 40 10 8 1 1 0 80 9 86

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 43 37 12 7 1 0 0 80 8 230
2017 CR-04 43 34 14 7 2 0 0 77 9 168
2017 CR-05 44 45 7 4 0 0 0 89 4 55
2014 CR 39 38 13 5 4 2 0 78 9 322
2014 CR-03 20 30 30 0 20 0 0 50 20 10
2014 CR-04 40 35 15 6 4 1 0 76 10 240
2014 CR-05 38 51 6 1 3 1 0 90 4 69
2011 CR 42 36 12 6 2 1 0 79 9 405
2011 CR-03 33 37 19 7 0 0 4 73 8 27
2011 CR-04 40 36 13 7 3 1 0 77 10 284
2011 CR-05 51 36 6 6 1 0 0 87 7 86
2008 CR 37 40 11 5 5 1 1 78 10 341
2008 CR-03 25 56 6 6 6 0 0 81 13 16
2008 CR-04 37 38 13 5 5 2 1 77 10 252
2008 CR-05 39 45 6 5 5 0 0 84 10 62

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 29 17 11 6 1 0 66 17 229
2017 CR-04 36 25 18 13 6 2 0 63 19 168
2017 CR-05 40 34 15 6 6 0 0 74 11 54
2014 CR 28 34 20 7 10 2 0 62 17 325
2014 CR-03 20 10 40 10 20 0 0 30 30 10
2014 CR-04 27 33 21 7 9 2 0 62 17 242
2014 CR-05 31 39 16 7 7 0 0 70 14 70
2011 CR 31 31 20 12 5 1 0 62 17 406
2011 CR-03 26 30 19 22 0 0 4 58 23 27
2011 CR-04 30 29 24 11 6 1 0 59 17 285
2011 CR-05 36 36 10 14 3 0 0 72 17 86

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 32 17 10 4 1 0 69 14 229
2017 CR-04 34 32 17 10 4 2 0 68 15 167
2017 CR-05 42 28 20 9 2 0 0 69 11 55
2014 CR 28 37 18 8 8 2 0 66 16 325
2014 CR-03 20 30 20 10 20 0 0 50 30 10
2014 CR-04 28 36 18 8 8 2 0 66 16 242
2014 CR-05 29 41 19 4 7 0 0 70 11 70
2011 CR 33 33 17 13 3 1 0 66 16 406
2011 CR-03 22 33 26 11 4 0 4 58 15 27
2011 CR-04 32 32 17 14 4 1 0 65 18 285
2011 CR-05 38 33 16 10 2 0 0 71 13 86
2008 CR 32 37 15 10 6 0 0 70 16 342
2008 CR-03 25 50 6 13 6 0 0 75 19 16
2008 CR-04 30 39 15 9 6 0 0 69 15 253
2008 CR-05 39 32 11 11 6 0 0 71 18 62

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 22 20 11 9 2 1 59 21 230
2017 CR-04 35 21 21 13 8 1 1 57 21 168
2017 CR-05 36 28 15 5 11 4 2 67 17 55
2014 CR 28 23 20 10 14 2 2 54 26 324
2014 CR-03 10 10 40 20 20 0 0 20 40 10
2014 CR-04 27 23 21 10 15 3 1 52 26 241
2014 CR-05 36 27 16 11 7 0 3 65 19 70
2011 CR 33 23 14 13 12 5 0 59 26 405
2011 CR-03 22 26 11 19 15 4 4 52 36 27
2011 CR-04 32 19 16 14 13 6 0 54 29 284
2011 CR-05 41 31 8 7 9 2 1 75 17 86
2008 CR 27 30 16 11 11 5 1 60 23 342
2008 CR-03 25 25 19 13 19 0 0 50 31 16
2008 CR-04 26 31 16 10 9 6 1 61 21 253
2008 CR-05 32 26 16 10 13 3 0 60 23 62
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 33 26 41 230
2017 CR-04 31 29 41 168
2017 CR-05 42 18 40 55
2014 CR 33 29 38 326
2014 CR-03 30 40 30 10
2014 CR-04 35 26 39 242
2014 CR-05 28 35 37 71
2011 CR 33 28 39 406
2011 CR-03 33 15 52 27
2011 CR-04 35 27 38 285
2011 CR-05 27 37 36 86

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 8 33 30 11 11 8 76
2017 CR-04 8 33 27 12 14 6 51
2017 CR-05 4 34 39 9 0 14 23
2014 CR 6 27 40 9 9999 17 109
2014 CR-04 6 26 38 11 9999 19 84
2014 CR-05 10 35 40 5 9999 10 20
2011 CR 6 32 38 5 9999 20 133
2011 CR-04 6 32 37 5 9999 19 99
2011 CR-05 9 22 48 9 9999 13 23
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 22 78 228
2017 CR-04 22 78 166
2017 CR-05 20 80 55
2014 CR 27 73 325
2014 CR-04 27 73 242
2014 CR-05 24 76 70

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 53 49
2017 CR-04 57 37
2014 CR 51 87
2014 CR-04 48 64
2014 CR-05 70 17

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 67 49
2017 CR-04 70 37
2017 CR-05 55 11
2014 CR 64 87
2014 CR-04 67 64
2014 CR-05 47 17

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 0 49
2017 CR-04 0 37
2017 CR-05 0 11
2014 CR-05 0 17

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 49
2017 CR-04 0 37
2017 CR-05 0 11
2014 CR 0 87
2014 CR-04 0 64
2014 CR-05 0 17

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR 10 49
2014 CR-04 0 64

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR 16 49
2017 CR-04 16 37
2014 CR-05 0 17

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 37

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CR 31 49
2017 CR-04 32 37
2014 CR 32 87
2014 CR-04 33 64

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CR 51 49
2017 CR-04 49 37
2017 CR-05 64 11
2014 CR 36 87
2014 CR-04 33 64
2014 CR-05 30 17

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CR 33 49
2017 CR-04 30 37
2014 CR 53 87
2014 CR-04 59 64
2014 CR-05 30 17

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CR 45 49
2017 CR-04 43 37
2017 CR-05 45 11
2014 CR 39 87
2014 CR-04 38 64
2014 CR-05 41 17

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CR 20 49
2017 CR-04 16 37
2014 CR 30 87
2014 CR-04 30 64

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 57 49
2017 CR-04 65 37
2014 CR 54 87
2014 CR-04 56 64
2014 CR-05 59 17

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CR 33 49
2017 CR-04 32 37
2014 CR 40 87
2014 CR-04 42 64
2014 CR-05 41 17

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CR 0 49
2017 CR-04 0 37
2017 CR-05 0 11
2014 CR-05 0 17

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 37

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 11
2014 CR 14 87
2014 CR-04 17 64

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 55 49
2017 CR-04 57 37
2017 CR-05 45 11
2014 CR 60 87
2014 CR-04 59 64
2014 CR-05 53 17

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 CR 20 49
2017 CR-04 19 37
2014 CR 26 87
2014 CR-04 28 64

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 22 49
2017 CR-04 24 37
2014 CR 13 87
2014 CR-04 14 64

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 37 49
2017 CR-04 43 37
2014 CR 46 87
2014 CR-04 47 64
2014 CR-05 41 17

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CR 20 49
2017 CR-04 19 37
2014 CR 17 87
2014 CR-04 19 64

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 11

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 12 49
2017 CR-04 16 37
2017 CR-05 0 11
2014 CR 24 87
2014 CR-04 25 64

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 11
2014 CR 10 87
2014 CR-04 13 64
2014 CR-05 0 17

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 11
2014 CR 12 87
2014 CR-04 13 64

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR 12 49
2014 CR 9 87
2014 CR-04 9 64

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 18 49
2017 CR-04 16 37
2014 CR 8 87

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 35 49
2017 CR-04 35 37
2014 CR 29 87
2014 CR-04 30 64

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CR 15 47
2014 CR 10 77
2014 CR-04 11 56

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 23 47
2017 CR-04 26 35
2014 CR 12 77
2014 CR-04 11 56

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CR 11 47
2014 CR 9 77
2014 CR-04 9 56

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 11

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 13 47
2014 CR 9 77

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CR 19 47
2017 CR-04 26 35
2017 CR-05 0 11
2014 CR 13 77
2014 CR-04 13 56

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 15 47
2017 CR-04 17 35
2014 CR 7 77

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 26 47
2017 CR-04 29 35
2014 CR 23 77
2014 CR-04 23 56

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 11
2014 CR 8 77
2014 CR-04 9 56
2014 CR-05 0 15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 43 47
2017 CR-04 49 35
2014 CR 40 77
2014 CR-04 43 56

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR 0 47
2017 CR-04 0 35
2017 CR-05 0 11
2014 CR-05 0 15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 53 47
2017 CR-04 54 35
2017 CR-05 45 11
2014 CR 39 77
2014 CR-04 39 56
2014 CR-05 46 15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 88 12 49
2017 CR-04 89 11 37
2017 CR-05 82 18 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 14 24 9 7 24 7 42 23 229
2017 CR-04 15 17 25 9 8 22 5 43 24 167
2017 CR-05 16 5 25 7 5 29 11 36 21 55
2014 CR 16 20 21 9 8 21 5 48 23 325
2014 CR-03 10 30 20 30 10 0 0 40 40 10
2014 CR-04 15 17 22 9 9 22 5 44 25 242
2014 CR-05 20 27 17 7 3 20 6 64 13 70

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 24 21 9 5 12 2 60 16 228
2017 CR-04 28 24 20 11 6 8 2 58 19 166
2017 CR-05 27 24 22 4 2 20 2 65 7 55
2014 CR 24 30 19 9 6 11 1 62 16 325
2014 CR-03 10 40 30 10 10 0 0 50 20 10
2014 CR-04 23 29 20 10 6 11 1 59 18 242
2014 CR-05 30 34 16 4 4 11 0 73 10 70
2011 CR 31 31 16 6 6 9 0 69 13 406
2011 CR-03 33 37 15 0 4 7 4 79 4 27
2011 CR-04 29 28 16 8 7 11 0 65 17 285
2011 CR-05 35 40 15 2 2 6 0 79 5 86
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 50 13 10 4 3 2 70 16 230
2017 CR-04 15 51 14 10 6 4 0 68 17 168
2017 CR-05 23 46 13 11 0 0 7 74 12 55
2014 CR 20 50 16 6 3 2 4 74 9 325
2014 CR-03 20 70 10 0 0 0 0 90 0 10
2014 CR-04 20 47 16 6 4 2 5 72 11 242
2014 CR-05 19 56 17 6 0 1 1 76 6 70
2011 CR 22 48 14 9 3 3 2 74 12 405
2011 CR-03 11 56 19 4 0 7 4 75 4 27
2011 CR-04 21 47 14 11 3 2 1 71 14 284
2011 CR-05 28 50 10 5 2 3 1 82 7 86
2008 CR 18 50 12 10 5 3 2 72 16 342
2008 CR-03 19 50 0 19 13 0 0 69 31 16
2008 CR-04 17 49 13 11 4 3 3 70 16 253
2008 CR-05 18 58 10 3 10 2 0 77 13 62

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 25 22 8 4 22 4 53 17 230
2017 CR-04 15 25 22 11 5 21 2 51 20 168
2017 CR-05 11 24 24 2 2 28 11 56 6 55
2014 CR 8 24 25 10 3 22 8 46 19 325
2014 CR-03 10 40 20 20 0 10 0 56 22 10
2014 CR-04 9 23 26 11 3 19 9 44 20 242
2014 CR-05 6 26 23 6 3 31 6 50 14 70
2011 CR 14 22 22 10 5 21 6 50 20 406
2011 CR-03 7 30 19 7 4 19 15 56 17 27
2011 CR-04 12 21 24 11 5 20 6 46 22 285
2011 CR-05 19 24 17 8 1 26 5 62 13 86

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 34 12 4 1 10 3 80 6 230
2017 CR-04 33 33 15 5 1 11 2 75 8 168
2017 CR-05 42 38 5 2 0 5 7 92 2 55
2014 CR 33 33 14 4 3 9 3 75 8 325
2014 CR-03 20 50 30 0 0 0 0 70 0 10
2014 CR-04 34 29 16 5 2 11 4 73 8 242
2014 CR-05 33 47 9 3 4 3 1 84 7 70
2011 CR 36 28 16 3 3 11 2 74 7 406
2011 CR-03 26 33 19 0 4 15 4 73 5 27
2011 CR-04 36 27 17 4 3 11 2 72 8 285
2011 CR-05 42 30 12 2 3 9 1 81 6 86
2008 CR 39 31 8 3 3 13 2 83 7 342
2008 CR-03 44 25 0 6 6 19 0 85 15 16
2008 CR-04 38 31 9 4 2 13 3 82 7 253
2008 CR-05 40 35 8 2 5 10 0 84 7 62

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 30 15 6 2 17 3 72 9 229
2017 CR-04 28 26 17 7 2 19 1 67 12 167
2017 CR-05 29 38 13 2 0 11 7 82 2 55
2014 CR 25 34 20 4 2 13 4 70 7 325
2014 CR-03 10 40 40 0 10 0 0 50 10 10
2014 CR-04 26 31 20 4 1 14 4 70 6 242
2014 CR-05 24 41 17 4 1 7 4 74 6 70
2011 CR 29 27 17 6 2 17 2 69 10 405
2011 CR-03 26 26 19 4 0 19 7 70 5 27
2011 CR-04 30 25 18 6 2 17 1 68 10 284
2011 CR-05 28 34 14 5 5 13 2 73 11 86
2008 CR 29 30 14 5 5 15 3 71 11 342
2008 CR-03 44 25 6 6 6 13 0 79 14 16
2008 CR-04 27 32 15 4 4 16 2 72 10 253
2008 CR-05 32 27 13 5 8 11 3 70 15 62
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 14 86 229
2017 CR-04 13 87 167
2017 CR-05 18 82 55
2014 CR 11 89 325
2014 CR-04 12 88 241
2014 CR-05 7 93 71

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 53 32
2017 CR-04 57 21
2017 CR-05 50 10
2014 CR 35 37
2014 CR-04 37 30

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 63 32
2017 CR-04 67 21
2017 CR-05 60 10
2014 CR 86 37
2014 CR-04 87 30

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 0 32
2017 CR-04 0 21
2017 CR-05 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 32
2017 CR-04 0 21
2017 CR-05 0 10
2014 CR 0 37
2014 CR-04 0 30

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR 22 32
2017 CR-04 24 21

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 CR 35 31
2017 CR-04 40 20
2014 CR 30 37
2014 CR-04 37 30

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 CR 32 31
2017 CR-04 25 20

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 CR 23 31
2017 CR-04 30 20

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 20
2014 CR 0 37
2014 CR-04 0 30

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 CR 19 31
2014 CR 22 37
2014 CR-04 17 30

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 CR 0 31
2017 CR-04 0 20
2017 CR-05 0 10
2014 CR 0 37
2014 CR-04 0 30

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 CR 0 31
2017 CR-04 0 20
2017 CR-05 0 10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 CR 0 31
2017 CR-04 0 20
2017 CR-05 0 10

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 CR 0 31
2017 CR-04 0 20
2017 CR-05 0 10

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 CR 16 31
2017 CR-04 25 20
2017 CR-05 0 10
2014 CR 22 37
2014 CR-04 20 30

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 CR 0 31
2017 CR-04 0 20
2017 CR-05 0 10
2014 CR 0 37
2014 CR-04 0 30

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 26 31
2017 CR-04 30 20
2014 CR 38 37
2014 CR-04 40 30

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 25 32
2017 CR-04 24 21
2014 CR 22 37
2014 CR-04 23 30

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 16 32
2017 CR-04 24 21
2017 CR-05 0 10
2014 CR 22 37
2014 CR-04 23 30

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10
2014 CR-04 0 30

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 0 32
2017 CR-04 0 21
2017 CR-05 0 10

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 21

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 53 32
2017 CR-04 57 21
2017 CR-05 50 10
2014 CR 46 37
2014 CR-04 47 30

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 19 32

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CR 19 32
2017 CR-04 24 21
2014 CR 18 34
2014 CR-04 22 27

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 16 32

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 31 32
2017 CR-04 33 21
2014 CR 15 34
2014 CR-04 19 27

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 41 32
2017 CR-04 52 21
2014 CR 41 34
2014 CR-04 48 27

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR 0 32
2017 CR-04 0 21
2017 CR-05 0 10

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 59 32
2017 CR-04 62 21
2017 CR-05 60 10
2014 CR 56 34
2014 CR-04 55 27

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 10
2014 CR 18 34
2014 CR-04 19 27

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 94 6 32
2017 CR-04 100 0 21
2017 CR-05 80 20 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 15 14 30 4 2 29 5 44 10 229
2017 CR-04 16 11 34 5 3 27 4 40 11 167
2017 CR-05 13 18 22 4 0 35 9 55 6 55
2014 CR 14 18 27 3 4 26 7 47 11 324
2014 CR-03 10 20 50 20 0 0 0 30 20 10
2014 CR-04 14 17 28 3 5 26 8 46 12 241
2014 CR-05 14 21 24 1 4 29 6 54 9 70

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 29 25 20 5 3 17 1 66 10 229
2017 CR-04 31 23 23 5 4 14 1 63 10 167
2017 CR-05 23 31 13 8 0 22 4 73 10 55
2014 CR 25 28 22 4 3 17 2 64 9 325
2014 CR-03 10 40 40 10 0 0 0 50 10 10
2014 CR-04 26 26 21 5 3 17 2 64 10 242
2014 CR-05 24 31 21 3 1 16 3 68 5 70
2011 CR 35 31 14 6 4 8 0 73 11 404
2011 CR-03 41 22 15 11 0 7 4 71 13 27
2011 CR-04 32 33 14 7 4 10 0 72 13 283
2011 CR-05 44 30 15 2 3 5 0 78 6 86
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 19 17 18 23 0 2 40 42 230
2017 CR-04 22 20 17 16 23 0 2 43 40 168
2017 CR-05 16 13 18 23 25 2 2 30 51 55

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 30 31 22 9 6 1 2 62 15 230
2017 CR-04 30 29 21 11 7 1 1 60 18 168
2017 CR-05 29 34 26 5 2 0 4 66 8 55

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 28 20 9 3 0 3 67 12 228
2017 CR-04 35 30 19 10 2 1 3 68 12 167
2017 CR-05 41 18 24 9 4 0 4 62 13 54

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 25 21 10 13 1 2 54 24 229
2017 CR-04 27 26 18 10 16 1 3 55 27 167
2017 CR-05 31 20 29 11 5 4 0 53 17 55

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 62 13 11 1 1 0 11 84 3 228
2017 CR-04 60 12 13 2 1 0 12 82 3 166
2017 CR-05 63 16 8 0 2 2 9 89 2 55

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 25 27 6 4 0 2 62 11 229
2017 CR-04 36 25 27 5 6 0 2 62 11 167
2017 CR-05 36 25 24 11 0 0 4 64 11 55

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 28 17 8 3 2 5 70 12 229
2017 CR-04 38 24 19 9 3 1 5 67 13 167
2017 CR-05 34 35 15 5 0 5 5 77 6 55

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 31 17 11 5 2 4 65 17 229
2017 CR-04 32 26 19 13 5 2 2 61 19 167
2017 CR-05 29 44 11 7 2 2 5 78 10 55

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 27 14 11 5 1 4 68 17 228
2017 CR-04 38 28 12 13 5 1 3 68 19 167
2017 CR-05 42 21 22 6 2 2 6 68 8 54

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 29 18 8 3 2 4 70 11 228
2017 CR-04 35 31 17 8 3 2 4 70 12 166
2017 CR-05 44 22 22 7 0 2 4 69 8 55

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 53 19 15 7 2 2 3 75 9 228
2017 CR-04 51 23 14 7 2 1 2 76 10 166
2017 CR-05 58 5 20 5 2 4 5 70 8 55

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 63 17 7 5 1 2 4 85 7 229
2017 CR-04 64 18 7 4 2 1 4 87 6 167
2017 CR-05 60 15 11 7 0 2 5 80 8 55

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 27 11 6 1 2 2 81 7 228
2017 CR-04 51 27 12 7 1 1 2 80 8 166
2017 CR-05 53 25 11 4 2 2 4 83 6 55

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 18 13 9 2 1 2 76 11 229
2017 CR-04 52 20 13 11 2 1 2 74 13 167
2017 CR-05 67 11 13 4 2 2 2 81 6 55

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 8 3 1 0 1 34 94 2 229
2017 CR-04 53 8 2 1 0 0 35 94 2 167
2017 CR-05 49 9 4 2 0 2 34 91 3 55

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 65 16 7 1 0 2 8 90 2 228
2017 CR-04 66 18 7 1 1 2 6 90 2 166
2017 CR-05 66 9 7 2 0 2 15 89 2 55

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 20 10 7 6 2 4 75 14 229
2017 CR-04 49 23 10 8 6 1 3 74 15 167
2017 CR-05 58 13 9 4 7 2 7 78 12 55

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 45 27 16 8 2 1 2 74 10 225
2017 CR-04 44 29 15 9 1 1 1 75 10 163
2017 CR-05 49 20 18 5 4 2 2 71 9 55

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 33 33 9 4 0 1 53 13 230
2017 CR-04 20 33 30 11 5 1 1 54 16 168
2017 CR-05 18 33 42 4 2 0 2 52 6 55

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 6 14 35 28 14 0 2 43 21 228
2017 CR-04 7 16 34 27 13 1 2 41 24 167
2017 CR-05 2 9 41 31 16 0 0 48 11 54

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 37 14 11 6 5 1 66 19 229
2017 CR-04 25 39 13 13 7 3 1 66 20 167
2017 CR-05 25 29 20 7 5 9 4 62 15 55

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 39 20 7 10 3 0 61 18 230
2017 CR-04 21 37 19 9 11 2 1 60 21 168
2017 CR-05 18 42 24 4 7 5 0 63 12 55
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 24 76 227
2017 CR-04 27 73 165
2017 CR-05 18 82 55
2014 CR 17 83 326
2014 CR-03 0 100 10
2014 CR-04 19 81 242
2014 CR-05 15 85 71

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 69 31 55
2017 CR-04 70 30 44
2017 CR-05 70 30 10
2014 CR 78 22 55
2014 CR-04 77 23 43
2014 CR-05 82 18 11

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 55 34 0 11 0 0 0 89 11 38
2017 CR-04 52 35 0 13 0 0 0 87 13 31
2014 CR 35 40 14 9 2 0 0 75 12 43
2014 CR-04 33 42 15 6 3 0 0 76 9 33
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 21 14 14 14 1 3 34 66 230
2017 CR-04 34 20 14 14 15 0 3 35 65 168
2017 CR-05 25 20 18 15 13 4 5 28 72 55

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 32 146
2017 CR-04 35 106
2017 CR-05 28 36

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 29 146
2017 CR-04 26 106
2017 CR-05 39 36

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 21 146
2017 CR-04 20 106
2017 CR-05 28 36

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 37 146
2017 CR-04 34 106
2017 CR-05 50 36

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 6 146
2017 CR-04 6 106
2017 CR-05 6 36

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 41 146
2017 CR-04 41 106
2017 CR-05 39 36

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 6 47 17 12 2 16 138
2017 CR-04 6 42 20 10 2 19 98
2017 CR-05 3 56 11 19 3 8 36

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 11 21 22 13 21 2 10 37 38 146
2017 CR-04 10 22 22 14 24 2 7 35 41 106
2017 CR-05 13 19 22 11 14 0 19 41 32 36

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 3 7 16 18 47 3 6 11 71 146
2017 CR-04 2 7 19 18 46 3 5 10 70 106
2017 CR-05 6 8 6 19 53 0 8 15 79 36
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