2017 Public Service Employee Survey Results for Royal Canadian Mounted Police by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 44 3 10 4 0 0 83 14 1118
2017 Language of service - Both English and French 43 45 4 6 1 0 0 88 7 469
2014 Language of service - English only 41 47 3 7 2 0 0 89 9 963
2014 Language of service - Both English and French 41 44 5 8 3 0 0 84 11 467
2011 Language of service - English only 40 45 4 8 2 0 0 86 10 1289
2011 Language of service - Both English and French 42 44 4 7 3 0 0 86 10 684
2008 Language of service - English only 37 48 3 9 3 0 0 86 12 903
2008 Language of service - Both English and French 43 46 3 6 2 0 0 89 8 465

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 81 14 3 1 0 1 1 96 1 1116
2017 Language of service - Both English and French 61 29 3 5 1 0 0 91 6 467
2014 Language of service - English only 81 15 2 1 0 0 1 96 2 964
2014 Language of service - Both English and French 62 29 5 3 2 1 0 91 4 467
2011 Language of service - English only 81 15 2 1 0 1 0 97 1 1288
2011 Language of service - Both English and French 66 23 4 3 2 0 0 90 6 684
2008 Language of service - English only 82 14 2 1 0 0 2 97 1 899
2008 Language of service - Both English and French 65 25 2 5 2 0 0 91 8 466

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 83 11 3 1 1 0 1 95 1 1119
2017 Language of service - Both English and French 58 25 4 7 5 0 1 84 12 468
2014 Language of service - English only 82 12 2 1 1 0 2 96 2 964
2014 Language of service - Both English and French 53 27 8 6 5 0 1 81 11 466
2011 Language of service - English only 85 10 2 1 0 0 2 97 1 1288
2011 Language of service - Both English and French 58 20 7 8 6 0 0 79 14 683
2008 Language of service - English only 86 10 1 1 1 0 2 98 1 899
2008 Language of service - Both English and French 57 22 7 9 6 0 0 79 14 465

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 31 6 14 8 0 0 72 22 1115
2017 Language of service - Both English and French 41 38 7 9 4 0 0 80 13 467
2014 Language of service - English only 41 34 6 13 6 0 0 76 19 963
2014 Language of service - Both English and French 37 40 8 10 5 0 0 77 15 467
2011 Language of service - English only 38 37 6 13 7 0 0 74 20 1277
2011 Language of service - Both English and French 39 36 9 10 6 0 0 75 16 677

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 40 10 16 8 0 0 66 24 1119
2017 Language of service - Both English and French 31 36 13 14 6 0 0 67 20 467
2014 Language of service - English only 29 40 9 15 7 0 0 68 23 963
2014 Language of service - Both English and French 28 45 10 11 6 0 0 73 17 467
2011 Language of service - English only 29 42 10 13 5 0 1 71 18 1284
2011 Language of service - Both English and French 27 38 14 13 7 0 0 66 20 679
2008 Language of service - English only 24 44 10 15 7 0 0 68 22 902
2008 Language of service - Both English and French 28 40 10 16 5 0 0 69 21 467

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 35 9 5 2 0 0 84 7 1116
2017 Language of service - Both English and French 41 39 11 6 3 0 0 80 8 468
2014 Language of service - English only 47 37 9 5 2 0 0 84 7 964
2014 Language of service - Both English and French 39 40 13 6 2 0 0 79 8 467
2011 Language of service - English only 50 35 9 5 2 0 0 84 7 1286
2011 Language of service - Both English and French 48 34 9 5 4 0 0 82 9 684
2008 Language of service - English only 42 40 9 6 3 0 0 82 9 904
2008 Language of service - Both English and French 41 37 11 8 4 0 0 78 12 465

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 33 6 4 2 0 0 87 6 1112
2017 Language of service - Both English and French 46 36 9 7 2 0 0 82 9 468
2014 Language of service - English only 52 36 5 5 2 0 0 88 7 963
2014 Language of service - Both English and French 43 40 8 5 3 0 0 83 9 466
2011 Language of service - English only 52 36 6 4 2 0 0 89 6 1284
2011 Language of service - Both English and French 47 37 7 5 4 0 0 85 8 679
2008 Language of service - English only 50 37 5 6 2 0 0 87 8 903
2008 Language of service - Both English and French 46 39 7 5 3 0 0 85 9 467

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 37 9 10 4 0 0 77 14 1112
2017 Language of service - Both English and French 41 36 11 8 3 1 0 78 11 466
2014 Language of service - English only 41 37 9 10 3 0 0 78 13 963
2014 Language of service - Both English and French 42 39 10 7 2 0 0 81 9 466

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 32 8 10 7 0 0 76 17 1114
2017 Language of service - Both English and French 43 34 10 8 4 0 1 78 12 469
2014 Language of service - English only 43 33 11 9 4 0 0 76 13 963
2014 Language of service - Both English and French 44 32 11 8 3 0 0 77 12 467
2011 Language of service - English only 41 35 10 8 6 0 0 76 14 1288
2011 Language of service - Both English and French 43 32 11 8 5 0 0 76 13 680

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 22 11 10 12 1 6 65 24 1115
2017 Language of service - Both English and French 45 22 8 8 10 2 5 72 19 468
2014 Language of service - English only 38 24 11 11 11 1 5 65 23 963
2014 Language of service - Both English and French 40 24 10 9 11 2 6 68 21 467
2011 Language of service - English only 34 25 9 12 12 1 5 64 26 1285
2011 Language of service - Both English and French 36 25 9 11 12 1 6 65 25 679
2008 Language of service - English only 37 26 8 12 13 1 3 66 26 902
2008 Language of service - Both English and French 45 22 7 10 8 1 7 73 20 466

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 42 9 5 2 0 0 84 8 1118
2017 Language of service - Both English and French 38 44 10 5 3 0 0 81 8 468
2014 Language of service - English only 42 42 6 6 3 0 0 84 9 964
2014 Language of service - Both English and French 38 44 10 4 5 0 0 82 8 467
2011 Language of service - English only 44 40 8 5 3 0 0 84 8 1286
2011 Language of service - Both English and French 43 38 8 7 3 0 0 82 10 676
2008 Language of service - English only 45 37 7 7 3 0 0 82 11 894
2008 Language of service - Both English and French 45 39 8 5 3 0 0 84 9 459

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 32 14 14 10 0 0 61 24 1117
2017 Language of service - Both English and French 31 37 14 11 6 0 1 68 18 468
2014 Language of service - English only 29 36 13 14 8 0 0 65 22 963
2014 Language of service - Both English and French 29 37 15 11 7 0 0 66 19 467
2011 Language of service - English only 25 39 14 14 8 0 0 64 22 1282
2011 Language of service - Both English and French 24 38 18 11 9 0 1 63 20 682

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 39 11 9 5 0 0 74 15 1118
2017 Language of service - Both English and French 36 39 13 8 3 0 0 75 12 469

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 36 6 4 2 0 0 87 6 1115
2017 Language of service - Both English and French 46 40 7 4 1 0 1 88 5 467
2014 Language of service - English only 46 39 9 4 2 0 0 86 6 964
2014 Language of service - Both English and French 45 41 8 2 3 1 0 86 6 467
2011 Language of service - English only 45 39 9 4 2 0 0 85 6 1284
2011 Language of service - Both English and French 43 40 10 4 3 0 0 83 6 681
2008 Language of service - English only 53 35 6 3 3 0 0 88 6 901
2008 Language of service - Both English and French 54 36 6 3 2 0 0 90 4 464

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 33 13 12 9 0 0 67 20 1114
2017 Language of service - Both English and French 32 38 15 7 7 0 0 70 14 466

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 67 26 5 1 0 0 0 93 2 1110
2017 Language of service - Both English and French 59 33 6 2 1 0 0 92 2 467
2014 Language of service - English only 76 19 4 1 1 0 0 95 1 962
2014 Language of service - Both English and French 69 24 4 2 1 0 0 93 2 466
2011 Language of service - English only 72 23 3 1 1 0 0 95 2 1282
2011 Language of service - Both English and French 66 25 5 3 1 0 0 91 3 683

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 38 12 12 7 0 0 69 19 1108
2017 Language of service - Both English and French 30 38 15 12 5 0 0 68 17 467
2014 Language of service - English only 25 44 10 13 7 0 0 69 20 964
2014 Language of service - Both English and French 23 43 17 10 7 1 0 66 17 466
2011 Language of service - English only 35 37 10 11 6 1 0 73 17 1281
2011 Language of service - Both English and French 30 42 12 9 6 0 1 73 15 682

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 34 13 11 6 0 0 69 18 1112
2017 Language of service - Both English and French 37 34 17 6 5 0 0 71 11 468
2014 Language of service - English only 35 36 14 8 6 0 0 72 15 963
2014 Language of service - Both English and French 31 40 15 7 6 0 0 71 14 466

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 32 12 11 6 0 0 72 16 1111
2017 Language of service - Both English and French 38 39 12 7 4 0 0 77 12 468
2014 Language of service - English only 36 38 13 10 4 0 0 74 13 964
2014 Language of service - Both English and French 35 39 13 7 5 1 0 75 13 465
2011 Language of service - English only 42 38 10 6 3 0 0 81 9 1283
2011 Language of service - Both English and French 42 35 13 6 3 0 0 78 9 679

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 36 8 4 1 0 0 87 5 1109
2017 Language of service - Both English and French 43 42 9 4 1 0 0 85 5 467
2014 Language of service - English only 55 33 7 3 2 0 0 88 5 964
2014 Language of service - Both English and French 47 41 7 2 2 1 0 88 4 467
2011 Language of service - English only 51 36 7 4 2 0 0 88 5 1289
2011 Language of service - Both English and French 50 36 8 3 3 0 0 86 6 680
2008 Language of service - English only 53 36 5 4 2 0 0 88 6 901
2008 Language of service - Both English and French 49 38 5 6 2 0 0 87 8 464

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 29 17 10 8 0 3 64 18 1117
2017 Language of service - Both English and French 37 29 16 10 6 0 1 67 16 469
2014 Language of service - English only 28 26 23 11 11 0 1 55 23 963
2014 Language of service - Both English and French 32 33 17 11 7 0 0 65 17 465
2011 Language of service - English only 25 31 22 13 9 0 1 56 22 1284
2011 Language of service - Both English and French 30 29 18 13 10 0 0 59 23 682
2008 Language of service - English only 23 23 23 15 15 0 1 47 30 901
2008 Language of service - Both English and French 28 27 20 12 11 0 2 56 24 462

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 22 32 16 13 1 4 30 36 1108
2017 Language of service - Both English and French 11 21 33 17 12 2 4 30 34 461
2014 Language of service - English only 12 24 33 19 10 1 2 29 36 961
2014 Language of service - Both English and French 13 27 36 16 6 1 2 22 41 466
2011 Language of service - English only 10 23 36 18 10 1 2 29 34 1283
2011 Language of service - Both English and French 12 29 30 17 9 1 3 27 42 677
2008 Language of service - English only 12 25 34 19 7 0 2 26 38 901
2008 Language of service - Both English and French 9 28 35 16 10 0 3 26 38 466

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 15 27 21 20 2 5 44 27 1104
2017 Language of service - Both English and French 11 19 27 19 15 6 4 37 33 460
2014 Language of service - English only 9 16 28 26 16 2 3 44 26 957
2014 Language of service - Both English and French 11 19 32 21 11 1 4 34 32 466
2011 Language of service - English only 8 15 27 26 18 2 4 47 24 1282
2011 Language of service - Both English and French 12 19 28 22 12 3 4 36 33 678
2008 Language of service - English only 9 16 28 25 16 2 3 44 27 898
2008 Language of service - Both English and French 6 19 31 21 17 2 4 40 27 465

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 15 27 24 19 3 7 47 24 1106
2017 Language of service - Both English and French 14 21 27 17 12 3 7 32 38 462
2014 Language of service - English only 9 17 30 24 14 2 3 40 28 958
2014 Language of service - Both English and French 12 24 28 17 12 3 4 31 39 465
2011 Language of service - English only 10 14 30 26 13 2 5 42 26 1280
2011 Language of service - Both English and French 17 24 27 16 9 3 4 27 44 676
2008 Language of service - English only 10 14 35 23 11 2 4 37 26 901
2008 Language of service - Both English and French 13 24 27 18 11 3 5 31 40 465

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 7 26 32 24 1 7 60 12 1097
2017 Language of service - Both English and French 6 11 27 27 19 2 7 51 19 459
2014 Language of service - English only 5 10 28 34 18 2 4 55 16 949
2014 Language of service - Both English and French 6 12 32 28 16 0 5 47 19 462
2011 Language of service - English only 4 8 31 35 18 1 4 56 12 1279
2011 Language of service - Both English and French 9 16 29 26 14 2 4 43 26 676
2008 Language of service - English only 6 9 33 31 16 0 4 50 16 903
2008 Language of service - Both English and French 5 17 29 26 17 1 6 46 24 466

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 21 23 15 16 1 4 33 43 1112
2017 Language of service - Both English and French 19 20 25 13 14 3 6 30 43 465
2014 Language of service - English only 22 21 24 17 13 1 2 30 45 959
2014 Language of service - Both English and French 20 24 23 18 13 0 2 32 45 465
2011 Language of service - English only 19 20 27 18 12 1 3 31 41 1282
2011 Language of service - Both English and French 23 24 22 15 10 2 4 27 50 679
2008 Language of service - English only 24 22 25 16 10 1 3 26 48 903
2008 Language of service - Both English and French 15 24 28 17 12 1 4 30 41 465

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 16 25 19 20 3 6 43 30 1110
2017 Language of service - Both English and French 17 22 21 16 15 5 5 34 43 461
2014 Language of service - English only 10 15 23 26 18 3 5 48 28 955
2014 Language of service - Both English and French 12 21 24 21 15 4 3 39 36 464
2011 Language of service - English only 8 14 22 26 21 2 6 51 24 1281
2011 Language of service - Both English and French 15 20 25 21 11 3 5 36 38 674
2008 Language of service - English only 9 14 24 25 17 2 7 47 26 900
2008 Language of service - Both English and French 13 23 27 18 12 3 5 33 39 466

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 18 29 18 16 4 6 37 31 1107
2017 Language of service - Both English and French 12 19 29 18 12 4 7 33 35 462
2014 Language of service - English only 13 20 29 21 11 2 3 34 35 957
2014 Language of service - Both English and French 10 25 25 20 11 3 6 35 38 465
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 80 7 3 1 1 0 8 95 2 1116
2017 Language of service - Both English and French 60 18 6 6 5 0 5 83 11 469
2014 Language of service - English only 82 7 4 1 1 0 5 94 2 963
2014 Language of service - Both English and French 61 21 8 6 3 0 2 83 10 467
2011 Language of service - English only 80 8 4 0 1 1 6 94 1 1283
2011 Language of service - Both English and French 58 18 7 8 7 0 1 78 15 678
2008 Language of service - English only 80 7 3 0 1 1 8 96 1 902
2008 Language of service - Both English and French 57 21 4 6 10 0 2 80 16 466

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 31 14 13 15 3 3 56 29 1117
2017 Language of service - Both English and French 23 34 14 14 8 5 2 61 24 467
2014 Language of service - English only 25 32 15 14 10 2 1 59 25 963
2014 Language of service - Both English and French 30 31 17 10 8 2 1 63 19 467

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 27 12 13 11 1 1 63 25 1116
2017 Language of service - Both English and French 39 32 11 11 7 1 0 71 18 469
2014 Language of service - English only 35 30 11 14 11 0 0 65 24 963
2014 Language of service - Both English and French 42 28 13 9 8 0 0 70 17 466

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 34 14 15 10 2 1 59 26 1117
2017 Language of service - Both English and French 25 35 15 14 7 3 1 63 22 468
2014 Language of service - English only 22 38 12 16 9 2 1 62 26 964
2014 Language of service - Both English and French 25 41 14 11 5 2 1 68 17 467
2011 Language of service - English only 23 36 14 15 8 1 3 62 24 1288
2011 Language of service - Both English and French 26 40 14 12 5 2 1 68 18 679
2008 Language of service - English only 24 35 10 16 7 2 6 64 25 902
2008 Language of service - Both English and French 26 41 12 13 4 2 2 69 18 467

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 27 17 12 9 9 2 57 24 1116
2017 Language of service - Both English and French 21 30 14 13 10 10 2 58 26 469
2014 Language of service - English only 20 31 14 16 10 6 3 56 28 964
2014 Language of service - Both English and French 24 30 19 11 7 7 1 59 20 467
2011 Language of service - English only 22 27 17 14 12 5 3 54 28 1287
2011 Language of service - Both English and French 27 31 14 12 9 5 1 62 23 679
2008 Language of service - English only 24 24 12 16 12 7 6 55 31 902
2008 Language of service - Both English and French 27 29 16 12 8 6 2 61 21 466

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 23 17 19 17 10 2 40 40 1115
2017 Language of service - Both English and French 12 21 18 19 14 13 3 40 39 468
2014 Language of service - English only 12 22 17 23 15 8 2 39 43 961
2014 Language of service - Both English and French 14 25 23 15 13 8 2 44 31 467

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 38 11 11 6 0 1 71 18 1114
2017 Language of service - Both English and French 39 40 9 7 5 0 0 79 12 464
2014 Language of service - English only 36 38 11 10 5 0 0 74 15 964
2014 Language of service - Both English and French 37 41 10 7 4 0 0 79 11 466
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 33 12 9 7 0 1 72 16 1118
2017 Language of service - Both English and French 39 34 12 9 5 1 1 74 14 467
2014 Language of service - English only 43 32 11 8 5 1 0 75 14 963
2014 Language of service - Both English and French 39 36 13 5 6 1 1 77 11 466
2011 Language of service - English only 36 37 12 9 6 1 0 73 15 1284
2011 Language of service - Both English and French 38 32 14 9 6 1 1 71 15 678
2008 Language of service - English only 32 32 12 11 11 0 0 65 23 901
2008 Language of service - Both English and French 35 38 10 9 7 0 0 73 17 467

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 27 12 7 7 1 1 74 14 1119
2017 Language of service - Both English and French 45 30 10 7 5 3 1 77 12 469
2014 Language of service - English only 45 29 12 6 5 2 1 76 12 963
2014 Language of service - Both English and French 44 33 10 6 5 2 1 79 11 466
2011 Language of service - English only 41 32 11 9 6 1 0 74 15 1281
2011 Language of service - Both English and French 41 31 12 8 5 2 1 74 13 677
2008 Language of service - English only 38 30 12 9 10 2 0 69 19 900
2008 Language of service - Both English and French 39 33 10 8 6 4 1 75 14 467

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 30 11 9 7 1 1 73 16 1117
2017 Language of service - Both English and French 44 31 11 7 7 0 0 75 14 469
2014 Language of service - English only 42 31 11 8 7 1 0 74 15 963
2014 Language of service - Both English and French 41 33 13 6 6 1 0 75 12 467
2011 Language of service - English only 39 33 10 11 7 1 0 72 17 1281
2011 Language of service - Both English and French 40 33 14 7 6 1 0 73 13 679
2008 Language of service - English only 36 31 10 12 11 1 0 67 23 899
2008 Language of service - Both English and French 37 36 9 10 7 1 0 74 17 465

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 83 8 3 1 1 0 4 95 2 1113
2017 Language of service - Both English and French 73 18 3 1 4 0 1 92 5 469
2014 Language of service - English only 83 8 3 0 1 0 4 95 1 964
2014 Language of service - Both English and French 75 16 4 2 3 0 1 92 5 467
2011 Language of service - English only 81 10 3 0 1 0 5 96 1 1284
2011 Language of service - Both English and French 69 17 5 3 4 0 1 88 7 678
2008 Language of service - English only 85 5 1 0 1 1 8 98 1 902
2008 Language of service - Both English and French 78 10 2 3 6 0 2 89 9 466

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 19 8 5 7 2 6 78 14 1119
2017 Language of service - Both English and French 48 20 9 4 10 3 6 74 15 466
2014 Language of service - English only 54 20 9 5 6 2 4 79 12 964
2014 Language of service - Both English and French 46 22 10 6 7 3 6 75 14 467
2011 Language of service - English only 45 26 8 7 8 2 4 75 16 1287
2011 Language of service - Both English and French 40 29 11 7 9 1 4 72 16 683

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 24 8 8 7 0 1 77 15 1116
2017 Language of service - Both English and French 52 28 8 5 5 0 1 82 11 466

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 25 9 5 6 1 0 80 11 1119
2017 Language of service - Both English and French 54 26 10 3 6 1 0 81 9 467

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 25 11 5 7 0 0 76 13 1116
2017 Language of service - Both English and French 53 26 9 6 6 0 0 79 12 464
2014 Language of service - English only 53 24 10 6 5 1 0 79 12 964
2014 Language of service - Both English and French 48 29 12 7 4 0 0 77 11 467
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 35 12 18 9 3 0 59 28 96
2017 Language of service - Both English and French 25 38 16 8 7 1 5 68 16 68
2014 Language of service - English only 28 33 16 15 4 0 3 64 20 71
2014 Language of service - Both English and French 36 32 9 13 3 2 5 72 18 65

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 32 14 7 8 4 1 69 16 1118
2017 Language of service - Both English and French 28 34 16 9 8 4 0 65 18 468
2014 Language of service - English only 33 33 16 9 5 3 1 69 15 964
2014 Language of service - Both English and French 30 35 15 9 7 3 0 67 17 467
2011 Language of service - English only 26 33 18 11 8 3 1 61 20 1285
2011 Language of service - Both English and French 25 32 17 12 8 5 1 60 22 682

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 33 14 11 10 2 1 64 22 1118
2017 Language of service - Both English and French 26 30 19 11 11 3 0 58 22 468
2014 Language of service - English only 29 34 15 12 8 1 1 65 20 964
2014 Language of service - Both English and French 25 35 17 13 8 1 0 61 21 467
2011 Language of service - English only 26 33 16 12 11 2 0 60 24 1284
2011 Language of service - Both English and French 23 31 21 12 10 3 0 55 23 680
2008 Language of service - English only 27 34 12 13 10 3 0 63 24 901
2008 Language of service - Both English and French 28 35 16 11 6 4 0 66 18 467

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 28 17 15 11 4 1 55 27 1116
2017 Language of service - Both English and French 19 30 21 13 11 5 1 52 26 469
2014 Language of service - English only 25 31 15 16 8 3 1 58 26 963
2014 Language of service - Both English and French 22 30 19 15 11 3 0 53 27 467
2011 Language of service - English only 18 38 16 15 10 3 0 58 26 1284
2011 Language of service - Both English and French 15 31 24 15 11 4 0 47 27 683
2008 Language of service - English only 17 33 15 20 11 4 0 51 33 900
2008 Language of service - Both English and French 20 35 19 13 6 6 0 59 21 467

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 25 17 14 16 5 1 50 32 1114
2017 Language of service - Both English and French 20 26 23 10 15 5 0 49 26 469
2014 Language of service - English only 24 26 16 14 14 4 1 53 30 964
2014 Language of service - Both English and French 25 26 16 13 14 5 0 54 29 467
2011 Language of service - English only 18 28 16 16 16 6 0 48 34 1282
2011 Language of service - Both English and French 16 26 22 16 15 6 0 44 33 682
2008 Language of service - English only 17 27 15 16 15 10 0 49 34 901
2008 Language of service - Both English and French 21 30 17 15 8 9 0 56 26 467

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 29 16 17 13 3 1 52 31 1117
2017 Language of service - Both English and French 20 27 21 17 11 4 0 49 29 466
2014 Language of service - English only 22 32 15 17 11 2 1 56 29 963
2014 Language of service - Both English and French 19 31 19 16 13 1 0 51 30 466
2011 Language of service - English only 17 35 15 19 11 2 0 53 31 1285
2011 Language of service - Both English and French 13 35 21 15 12 3 0 50 28 680
2008 Language of service - English only 20 36 13 18 11 1 1 57 30 903
2008 Language of service - Both English and French 21 38 15 17 8 2 0 59 25 466
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 39 18 8 5 1 0 68 14 1112
2017 Language of service - Both English and French 31 40 15 11 2 1 0 72 13 469
2014 Language of service - English only 31 37 18 8 4 2 0 70 12 964
2014 Language of service - Both English and French 33 38 17 7 5 1 0 70 12 467
2011 Language of service - English only 26 42 19 8 4 1 0 68 13 1284
2011 Language of service - Both English and French 27 41 17 9 4 1 0 69 13 683

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 39 10 5 2 1 0 83 7 1110
2017 Language of service - Both English and French 37 41 14 3 1 3 1 81 5 468
2014 Language of service - English only 47 38 8 4 1 1 0 87 5 963
2014 Language of service - Both English and French 40 42 10 4 2 2 0 84 6 467
2011 Language of service - English only 42 39 10 6 2 1 0 82 8 1285
2011 Language of service - Both English and French 35 43 14 4 2 2 0 80 6 681

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 36 10 8 5 3 1 75 14 1113
2017 Language of service - Both English and French 35 34 14 8 7 2 1 70 16 469
2014 Language of service - English only 43 33 12 7 4 2 1 78 11 963
2014 Language of service - Both English and French 34 36 15 7 4 3 1 73 12 467
2011 Language of service - English only 37 34 12 8 5 3 1 74 14 1287
2011 Language of service - Both English and French 33 36 12 9 6 4 1 73 15 682
2008 Language of service - English only 34 35 10 8 8 3 2 73 16 903
2008 Language of service - Both English and French 34 33 12 10 6 5 0 71 16 466

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 32 21 11 7 3 2 58 19 1114
2017 Language of service - Both English and French 24 32 24 9 6 5 1 59 16 468
2014 Language of service - English only 26 34 20 9 5 4 2 63 15 963
2014 Language of service - Both English and French 27 35 19 9 5 5 1 66 14 466
2011 Language of service - English only 17 35 26 11 6 4 1 55 18 1285
2011 Language of service - Both English and French 19 29 25 12 6 7 3 53 20 681

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 25 15 13 16 6 2 52 32 1110
2017 Language of service - Both English and French 20 23 17 9 19 8 3 49 32 468
2014 Language of service - English only 24 26 16 14 12 6 1 54 29 964
2014 Language of service - Both English and French 21 26 19 13 12 7 1 52 28 466
2011 Language of service - English only 19 26 18 14 15 7 1 49 32 1285
2011 Language of service - Both English and French 17 26 17 14 13 10 2 49 31 681

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 10 5 1 0 2 9 93 1 1117
2017 Language of service - Both English and French 54 22 8 4 5 3 4 82 10 469
2014 Language of service - English only 75 10 5 1 1 2 7 93 2 964
2014 Language of service - Both English and French 57 23 9 4 3 1 2 83 8 467

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 9 5 1 0 2 4 93 2 1115
2017 Language of service - Both English and French 57 22 10 4 3 1 4 83 7 468
2014 Language of service - English only 76 9 5 0 1 3 5 93 2 964
2014 Language of service - Both English and French 55 25 8 5 3 3 1 84 8 467
2011 Language of service - English only 76 12 6 1 0 2 3 93 1 1287
2011 Language of service - Both English and French 52 25 9 5 5 3 2 81 10 679
2008 Language of service - English only 78 10 6 0 0 2 3 93 1 900
2008 Language of service - Both English and French 59 23 8 4 4 1 2 83 9 467

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 30 14 12 9 3 2 63 23 1114
2017 Language of service - Both English and French 26 34 18 9 9 3 1 62 19 468
2014 Language of service - English only 27 32 14 13 10 2 2 61 24 964
2014 Language of service - Both English and French 24 31 17 14 11 3 0 57 25 467
2011 Language of service - English only 25 33 15 15 10 1 1 59 25 1281
2011 Language of service - Both English and French 23 32 17 14 13 1 0 56 28 679
2008 Language of service - English only 18 32 17 18 13 1 1 51 31 904
2008 Language of service - Both English and French 22 33 20 14 9 2 0 56 23 464

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 23 16 15 19 3 7 45 38 1115
2017 Language of service - Both English and French 20 25 18 11 20 2 5 48 33 466
2014 Language of service - English only 14 20 17 16 23 3 7 37 44 963
2014 Language of service - Both English and French 18 23 15 20 20 2 2 43 42 467
2011 Language of service - English only 12 25 17 16 23 2 5 40 42 1282
2011 Language of service - Both English and French 15 25 15 15 26 2 3 42 43 680
2008 Language of service - English only 9 22 15 18 29 2 5 33 51 900
2008 Language of service - Both English and French 15 29 13 18 20 3 3 47 40 465

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 36 16 11 8 3 0 64 19 1113
2017 Language of service - Both English and French 25 33 21 8 6 6 0 62 15 465

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 30 18 5 3 4 1 73 9 1112
2017 Language of service - Both English and French 38 32 17 3 4 4 2 75 7 465
2014 Language of service - English only 43 30 15 4 2 4 2 78 6 963
2014 Language of service - Both English and French 44 33 15 3 2 2 1 79 5 467

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 39 12 5 3 2 0 79 9 1115
2017 Language of service - Both English and French 41 33 15 5 3 3 0 77 8 467
2014 Language of service - English only 44 33 12 6 3 1 1 78 9 962
2014 Language of service - Both English and French 44 37 11 3 3 2 0 83 6 467
2011 Language of service - English only 31 38 17 7 5 1 0 71 11 1284
2011 Language of service - Both English and French 31 37 17 7 5 3 0 70 12 681

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 35 8 6 4 0 0 82 9 1115
2017 Language of service - Both English and French 44 39 9 4 4 0 0 82 8 469
2014 Language of service - English only 51 33 8 4 3 0 0 84 8 963
2014 Language of service - Both English and French 51 33 10 2 3 0 0 85 5 467
2011 Language of service - English only 43 37 10 6 4 0 0 80 9 1278
2011 Language of service - Both English and French 43 35 11 7 3 0 0 79 10 682
2008 Language of service - English only 41 37 8 9 6 0 0 78 15 901
2008 Language of service - Both English and French 44 36 10 7 2 0 0 81 10 466

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 32 12 11 7 0 0 70 18 1114
2017 Language of service - Both English and French 34 36 16 7 6 0 0 70 14 465
2014 Language of service - English only 39 35 14 7 5 0 0 74 12 964
2014 Language of service - Both English and French 38 35 14 7 4 1 0 74 12 467
2011 Language of service - English only 34 37 15 8 4 1 0 72 13 1286
2011 Language of service - Both English and French 33 32 19 9 6 1 0 66 15 683

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 34 12 11 6 0 0 71 17 1117
2017 Language of service - Both English and French 36 33 15 8 6 1 0 70 15 469
2014 Language of service - English only 38 36 14 8 4 0 0 75 12 963
2014 Language of service - Both English and French 39 35 17 5 3 0 0 75 9 467
2011 Language of service - English only 34 39 14 9 5 0 0 72 14 1283
2011 Language of service - Both English and French 30 38 16 9 6 0 0 69 15 682
2008 Language of service - English only 34 40 10 9 6 0 0 75 15 904
2008 Language of service - Both English and French 37 38 14 7 4 1 0 76 10 463

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 22 17 12 7 3 1 63 20 1114
2017 Language of service - Both English and French 34 25 19 6 8 6 1 64 16 467
2014 Language of service - English only 42 23 15 10 7 3 0 67 17 964
2014 Language of service - Both English and French 40 26 17 9 7 1 0 67 17 467
2011 Language of service - English only 38 28 14 9 8 3 0 69 17 1285
2011 Language of service - Both English and French 37 22 17 11 8 4 1 62 20 680
2008 Language of service - English only 36 28 13 11 7 5 0 67 20 903
2008 Language of service - Both English and French 34 28 16 7 10 5 0 65 18 463
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 19 44 37 1117
2017 Language of service - Both English and French 29 37 34 468
2014 Language of service - English only 21 45 34 964
2014 Language of service - Both English and French 27 41 32 467
2011 Language of service - English only 22 48 30 1287
2011 Language of service - Both English and French 32 40 29 683

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 26 27 23 8 10 6 215
2017 Language of service - Both English and French 18 35 23 5 7 11 135
2014 Language of service - English only 33 27 19 8 9999 13 203
2014 Language of service - Both English and French 20 34 36 3 9999 7 124
2011 Language of service - English only 26 30 25 9 9999 10 280
2011 Language of service - Both English and French 19 31 36 4 9999 10 217
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 21 79 1113
2017 Language of service - Both English and French 21 79 468
2014 Language of service - English only 22 78 961
2014 Language of service - Both English and French 19 81 467

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 62 232
2017 Language of service - Both English and French 51 95
2014 Language of service - English only 65 214
2014 Language of service - Both English and French 62 90

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 232
2017 Language of service - Both English and French 63 95
2014 Language of service - English only 59 214
2014 Language of service - Both English and French 54 90

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 232
2017 Language of service - Both English and French 9 95
2014 Language of service - English only 4 214
2014 Language of service - Both English and French 10 90

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 232
2017 Language of service - Both English and French 0 95
2014 Language of service - Both English and French 0 90

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 232
2014 Language of service - English only 5 214

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 232
2017 Language of service - Both English and French 10 95
2014 Language of service - English only 15 214
2014 Language of service - Both English and French 9 90

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 232

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 232
2017 Language of service - Both English and French 33 95
2014 Language of service - English only 38 214
2014 Language of service - Both English and French 36 90

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 44 232
2017 Language of service - Both English and French 48 95
2014 Language of service - English only 34 214
2014 Language of service - Both English and French 36 90

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 232
2017 Language of service - Both English and French 43 95
2014 Language of service - English only 56 214
2014 Language of service - Both English and French 56 90

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 232
2017 Language of service - Both English and French 37 95
2014 Language of service - English only 40 214
2014 Language of service - Both English and French 49 90

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 232
2017 Language of service - Both English and French 30 95
2014 Language of service - English only 33 214
2014 Language of service - Both English and French 44 90

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 232
2017 Language of service - Both English and French 54 95
2014 Language of service - English only 53 214
2014 Language of service - Both English and French 57 90

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 232
2017 Language of service - Both English and French 40 95
2014 Language of service - English only 35 214
2014 Language of service - Both English and French 41 90

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 2 232

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 232
2017 Language of service - Both English and French 15 95
2014 Language of service - English only 12 214
2014 Language of service - Both English and French 9 90

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 232
2017 Language of service - Both English and French 14 95
2014 Language of service - English only 6 214
2014 Language of service - Both English and French 13 90

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 232
2017 Language of service - Both English and French 49 95
2014 Language of service - English only 45 214
2014 Language of service - Both English and French 50 90

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 232
2017 Language of service - Both English and French 23 95
2014 Language of service - English only 30 214
2014 Language of service - Both English and French 23 90

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 232
2017 Language of service - Both English and French 17 95
2014 Language of service - English only 9 214
2014 Language of service - Both English and French 11 90

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 232
2017 Language of service - Both English and French 52 95
2014 Language of service - English only 56 214
2014 Language of service - Both English and French 57 90

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 232
2017 Language of service - Both English and French 32 95
2014 Language of service - English only 30 214
2014 Language of service - Both English and French 35 90

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 232
2017 Language of service - Both English and French 8 95
2014 Language of service - English only 8 214
2014 Language of service - Both English and French 11 90

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 232
2017 Language of service - Both English and French 17 95
2014 Language of service - English only 19 214
2014 Language of service - Both English and French 23 90

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 232
2017 Language of service - Both English and French 10 95
2014 Language of service - English only 11 214
2014 Language of service - Both English and French 12 90

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 232
2017 Language of service - Both English and French 9 95
2014 Language of service - English only 6 214

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 232
2017 Language of service - Both English and French 10 95
2014 Language of service - English only 14 214
2014 Language of service - Both English and French 16 90

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 232
2017 Language of service - Both English and French 19 95
2014 Language of service - English only 10 214
2014 Language of service - Both English and French 14 90

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 232
2017 Language of service - Both English and French 26 95
2014 Language of service - English only 25 214
2014 Language of service - Both English and French 19 90

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 215
2017 Language of service - Both English and French 9 89
2014 Language of service - English only 13 199
2014 Language of service - Both English and French 15 86

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 215
2017 Language of service - Both English and French 15 89
2014 Language of service - English only 18 199
2014 Language of service - Both English and French 14 86

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 215
2017 Language of service - Both English and French 7 89
2014 Language of service - English only 7 199
2014 Language of service - Both English and French 10 86

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 215
2014 Language of service - English only 7 199
2014 Language of service - Both English and French 8 86

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 215
2017 Language of service - Both English and French 9 89
2014 Language of service - English only 12 199
2014 Language of service - Both English and French 12 86

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 215
2017 Language of service - Both English and French 12 89
2014 Language of service - English only 11 199
2014 Language of service - Both English and French 13 86

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 215
2017 Language of service - Both English and French 14 89
2014 Language of service - English only 7 199
2014 Language of service - Both English and French 14 86

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 215
2017 Language of service - Both English and French 17 89
2014 Language of service - English only 11 199
2014 Language of service - Both English and French 10 86

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 215
2017 Language of service - Both English and French 20 89
2014 Language of service - English only 9 199
2014 Language of service - Both English and French 11 86

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 215
2017 Language of service - Both English and French 23 89
2014 Language of service - English only 28 199
2014 Language of service - Both English and French 28 86

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 215
2017 Language of service - Both English and French 12 89
2014 Language of service - English only 7 199
2014 Language of service - Both English and French 15 86

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 215
2017 Language of service - Both English and French 45 89
2014 Language of service - English only 48 199
2014 Language of service - Both English and French 53 86

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 215
2017 Language of service - Both English and French 56 89
2014 Language of service - English only 54 199
2014 Language of service - Both English and French 45 86

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 215
2017 Language of service - Both English and French 19 89
2014 Language of service - English only 9 199
2014 Language of service - Both English and French 15 86

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 90 10 233
2017 Language of service - Both English and French 94 6 95

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 21 19 9 10 13 6 53 24 1116
2017 Language of service - Both English and French 23 19 15 7 11 19 7 56 24 468
2014 Language of service - English only 26 21 20 9 8 11 4 56 20 964
2014 Language of service - Both English and French 24 25 18 7 8 13 4 60 18 467

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 32 15 9 7 4 1 68 16 1116
2017 Language of service - Both English and French 33 30 18 7 6 5 1 67 14 469
2014 Language of service - English only 37 31 16 9 4 3 1 70 14 962
2014 Language of service - Both English and French 38 33 13 5 5 5 0 76 11 467
2011 Language of service - English only 35 33 17 8 4 3 0 70 13 1287
2011 Language of service - Both English and French 36 36 14 6 4 4 0 75 10 680
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 46 12 6 5 3 4 75 12 1117
2017 Language of service - Both English and French 28 44 11 6 2 3 6 79 9 469
2014 Language of service - English only 27 49 11 7 3 2 1 78 10 963
2014 Language of service - Both English and French 26 54 10 4 2 3 2 83 6 467
2011 Language of service - English only 21 49 11 7 3 2 7 77 11 1283
2011 Language of service - Both English and French 23 42 13 6 2 3 10 75 10 682
2008 Language of service - English only 24 52 9 8 3 3 1 79 12 905
2008 Language of service - Both English and French 22 49 11 9 5 2 2 73 15 467

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 21 23 8 9 14 12 46 23 1115
2017 Language of service - Both English and French 16 24 22 8 6 15 10 53 18 468
2014 Language of service - English only 13 21 28 9 5 14 10 45 19 962
2014 Language of service - Both English and French 12 27 24 7 5 15 10 52 16 467
2011 Language of service - English only 11 25 26 10 6 11 11 47 21 1280
2011 Language of service - Both English and French 12 24 21 7 6 15 15 52 18 682

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 27 15 6 4 11 5 70 12 1117
2017 Language of service - Both English and French 35 32 12 5 2 9 5 78 9 469
2014 Language of service - English only 33 27 17 7 3 12 2 70 11 963
2014 Language of service - Both English and French 36 36 13 4 3 6 2 77 8 467
2011 Language of service - English only 28 30 17 6 4 8 7 69 11 1282
2011 Language of service - Both English and French 33 29 13 4 3 9 10 76 8 684
2008 Language of service - English only 28 35 14 7 4 12 0 72 13 904
2008 Language of service - Both English and French 32 37 11 6 2 11 2 78 9 467

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 27 17 5 4 13 5 68 11 1115
2017 Language of service - Both English and French 31 30 15 6 4 10 5 72 11 467
2014 Language of service - English only 29 27 19 6 3 14 2 66 11 962
2014 Language of service - Both English and French 32 33 15 5 4 8 2 73 10 465
2011 Language of service - English only 26 30 18 5 4 10 7 67 11 1276
2011 Language of service - Both English and French 27 31 15 5 2 10 10 72 9 680
2008 Language of service - English only 33 33 12 8 6 8 1 72 15 900
2008 Language of service - Both English and French 35 35 10 6 4 7 2 77 12 467
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 8 92 1113
2017 Language of service - Both English and French 9 91 466
2014 Language of service - English only 8 92 962
2014 Language of service - Both English and French 8 92 466

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 88
2017 Language of service - Both English and French 57 42
2014 Language of service - English only 48 78
2014 Language of service - Both English and French 54 37

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 68 88
2017 Language of service - Both English and French 82 42
2014 Language of service - English only 75 78
2014 Language of service - Both English and French 69 37

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 88
2014 Language of service - Both English and French 0 37

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 42
2014 Language of service - English only 11 78

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 88
2017 Language of service - Both English and French 13 42
2014 Language of service - English only 10 78

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 88

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 87
2017 Language of service - Both English and French 11 42
2014 Language of service - English only 13 77

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 87
2017 Language of service - Both English and French 20 42
2014 Language of service - English only 13 77
2014 Language of service - Both English and French 13 37

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 87
2014 Language of service - Both English and French 0 37

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 87
2017 Language of service - Both English and French 34 42
2014 Language of service - English only 27 77
2014 Language of service - Both English and French 28 37

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 87
2017 Language of service - Both English and French 42 42
2014 Language of service - English only 27 77
2014 Language of service - Both English and French 15 37

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 42

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 87
2017 Language of service - Both English and French 0 42

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 87
2017 Language of service - Both English and French 13 42

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 87
2017 Language of service - Both English and French 22 42
2014 Language of service - English only 10 77
2014 Language of service - Both English and French 17 37

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 87
2017 Language of service - Both English and French 0 42

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 87
2014 Language of service - English only 16 77
2014 Language of service - Both English and French 20 37

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 87
2017 Language of service - Both English and French 0 42
2014 Language of service - English only 0 77
2014 Language of service - Both English and French 0 37

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 87
2017 Language of service - Both English and French 29 42
2014 Language of service - English only 35 77
2014 Language of service - Both English and French 38 37

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 30 88
2017 Language of service - Both English and French 34 42
2014 Language of service - English only 33 78
2014 Language of service - Both English and French 30 37

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 88
2017 Language of service - Both English and French 27 42
2014 Language of service - English only 12 78
2014 Language of service - Both English and French 27 37

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 88

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 88
2017 Language of service - Both English and French 11 42
2014 Language of service - English only 15 78
2014 Language of service - Both English and French 17 37

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 88

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 88
2017 Language of service - Both English and French 21 42
2014 Language of service - English only 8 78
2014 Language of service - Both English and French 15 37

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 88
2017 Language of service - Both English and French 33 42
2014 Language of service - English only 50 78
2014 Language of service - Both English and French 42 37

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 79
2014 Language of service - English only 7 74
2014 Language of service - Both English and French 20 35

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 79
2017 Language of service - Both English and French 12 40
2014 Language of service - English only 7 74
2014 Language of service - Both English and French 14 35

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 79

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 21 40

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 79
2014 Language of service - English only 19 74

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 79
2017 Language of service - Both English and French 12 40
2014 Language of service - English only 12 74

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 79
2017 Language of service - Both English and French 28 40
2014 Language of service - English only 19 74
2014 Language of service - Both English and French 14 35

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 15 40
2014 Language of service - English only 7 74
2014 Language of service - Both English and French 14 35

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 79
2017 Language of service - Both English and French 53 40
2014 Language of service - English only 45 74
2014 Language of service - Both English and French 39 35

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 79
2014 Language of service - English only 0 74

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 66 79
2017 Language of service - Both English and French 60 40
2014 Language of service - English only 72 74
2014 Language of service - Both English and French 47 35

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 79
2017 Language of service - Both English and French 23 40
2014 Language of service - English only 12 74
2014 Language of service - Both English and French 18 35

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 91 9 88
2017 Language of service - Both English and French 89 11 42

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 20 25 3 4 18 9 56 9 1118
2017 Language of service - Both English and French 21 22 21 4 4 21 7 60 11 469
2014 Language of service - English only 23 19 25 4 2 19 8 58 8 962
2014 Language of service - Both English and French 25 24 19 3 3 20 6 67 8 467

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 29 19 4 4 7 2 71 9 1116
2017 Language of service - Both English and French 32 33 16 5 3 8 3 74 8 468
2014 Language of service - English only 38 31 18 3 2 6 2 75 6 962
2014 Language of service - Both English and French 38 31 16 3 2 9 1 77 5 467
2011 Language of service - English only 40 32 17 4 2 5 0 76 6 1286
2011 Language of service - Both English and French 40 34 13 5 2 6 1 79 8 679
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 22 17 14 25 1 1 43 40 1112
2017 Language of service - Both English and French 17 21 22 14 22 1 3 40 38 468

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 24 23 17 13 0 1 46 30 1115
2017 Language of service - Both English and French 21 27 21 17 13 0 1 49 30 467

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 29 17 7 4 1 6 70 12 1103
2017 Language of service - Both English and French 31 26 21 12 5 0 5 60 18 467

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 17 18 17 20 1 3 43 38 1112
2017 Language of service - Both English and French 18 23 18 17 22 1 2 42 40 467

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 18 12 5 5 1 8 76 11 1110
2017 Language of service - Both English and French 45 23 12 5 5 1 9 76 11 466

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 30 19 9 7 0 1 65 16 1109
2017 Language of service - Both English and French 36 27 18 11 8 1 0 63 19 469

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 29 18 8 5 1 2 68 14 1109
2017 Language of service - Both English and French 31 31 21 9 4 1 2 64 14 466

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 29 22 10 4 1 2 63 15 1107
2017 Language of service - Both English and French 27 31 20 12 7 1 2 60 20 467

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 26 18 9 5 0 2 68 14 1106
2017 Language of service - Both English and French 34 28 17 13 6 1 1 64 19 468

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 33 21 10 6 1 2 62 16 1106
2017 Language of service - Both English and French 33 30 20 9 7 1 2 64 16 465

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 23 12 6 3 0 2 78 9 1114
2017 Language of service - Both English and French 54 25 9 5 1 0 5 84 7 466

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 14 8 4 3 1 2 85 7 1117
2017 Language of service - Both English and French 67 13 7 3 5 1 4 84 9 468

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 29 13 7 3 0 2 76 11 1111
2017 Language of service - Both English and French 48 29 12 5 3 0 3 79 9 465

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 60 20 8 6 5 0 1 81 11 1114
2017 Language of service - Both English and French 57 22 9 4 6 0 2 81 10 465

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 9 3 1 1 0 32 92 3 1112
2017 Language of service - Both English and French 56 11 5 2 1 0 25 90 4 468

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 28 12 3 2 0 3 83 5 1101
2017 Language of service - Both English and French 60 20 9 3 2 1 6 85 5 467

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 16 6 2 3 1 4 89 5 1116
2017 Language of service - Both English and French 71 12 4 3 3 1 6 89 6 468

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 32 7 2 2 0 2 88 4 1112
2017 Language of service - Both English and French 49 27 12 4 2 1 4 80 7 466

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 27 34 13 7 0 0 46 20 1117
2017 Language of service - Both English and French 17 28 33 15 6 0 1 45 22 469

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 20 38 18 9 0 0 26 36 1109
2017 Language of service - Both English and French 9 22 33 21 13 0 1 35 32 468

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 43 13 8 5 3 1 73 13 1115
2017 Language of service - Both English and French 33 39 12 8 3 4 0 76 11 469

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 34 16 16 11 2 1 57 27 1114
2017 Language of service - Both English and French 20 38 18 12 9 3 1 59 22 467
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 17 83 1110
2017 Language of service - Both English and French 18 82 468
2014 Language of service - English only 15 85 961
2014 Language of service - Both English and French 14 86 465

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 72 28 191
2017 Language of service - Both English and French 79 21 84
2014 Language of service - English only 77 23 146
2014 Language of service - Both English and French 75 25 65

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 25 4 10 0 0 1 86 10 138
2017 Language of service - Both English and French 51 30 12 4 3 0 0 81 7 71
2014 Language of service - English only 48 34 10 6 1 0 0 83 7 115
2014 Language of service - Both English and French 51 30 11 8 0 0 0 81 8 50
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 21 16 13 19 4 1 27 73 1115
2017 Language of service - Both English and French 27 25 17 12 14 3 1 28 72 469

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 756
2017 Language of service - Both English and French 29 318

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 756
2017 Language of service - Both English and French 29 318

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 756
2017 Language of service - Both English and French 19 318

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 44 756
2017 Language of service - Both English and French 47 318

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 4 756
2017 Language of service - Both English and French 8 318

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 40 756
2017 Language of service - Both English and French 40 318

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 5 47 15 11 4 17 737
2017 Language of service - Both English and French 4 48 19 11 3 15 316

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 22 16 13 27 2 7 38 44 761
2017 Language of service - Both English and French 14 25 14 14 22 2 9 44 40 324

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 4 11 11 16 53 2 3 16 73 760
2017 Language of service - Both English and French 2 14 12 17 50 2 4 17 71 323
Report a problem or mistake on this page
Date modified: