2017 Public Service Employee Survey Results for Royal Canadian Mounted Police by Question 103. Please indicate your occupational group and level. Occupational group and level - GL

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 32 47 8 8 5 0 0 78 13 60
2017 GL-10 33 56 7 4 0 0 0 89 4 27
2014 GL 22 58 2 15 2 0 0 80 17 41
2014 GL-10 21 68 0 11 0 0 0 89 11 19
2011 GL 25 60 1 7 6 0 0 85 13 68
2011 GL-07 18 55 9 9 9 0 0 73 18 11
2011 GL-09 13 63 0 13 13 0 0 75 25 16
2011 GL-10 18 82 0 0 0 0 0 100 0 17
2008 GL 36 41 0 13 10 0 0 77 23 39
2008 GL-09 40 47 0 7 7 0 0 87 13 15

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 67 18 3 2 2 2 7 93 4 60
2017 GL-10 67 19 7 0 0 0 7 92 0 27
2014 GL 66 27 0 0 0 0 7 100 0 41
2014 GL-10 74 26 0 0 0 0 0 100 0 19
2011 GL 69 21 4 0 0 0 6 95 0 68
2011 GL-07 64 18 18 0 0 0 0 82 0 11
2011 GL-09 50 38 6 0 0 0 6 93 0 16
2011 GL-10 88 12 0 0 0 0 0 100 0 17
2008 GL 59 31 5 0 3 3 0 92 3 39
2008 GL-09 60 27 7 0 7 0 0 87 7 15

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 75 13 5 0 2 2 3 93 2 60
2017 GL-10 89 4 4 0 0 4 0 96 0 27
2014 GL 80 7 2 0 0 0 10 97 0 41
2014 GL-10 89 5 5 0 0 0 0 95 0 19
2011 GL 75 12 4 1 0 0 7 94 2 68
2011 GL-07 82 9 9 0 0 0 0 91 0 11
2011 GL-09 69 19 6 0 0 0 6 93 0 16
2011 GL-10 71 18 0 6 0 0 6 94 6 17
2008 GL 69 18 10 0 0 0 3 89 0 39
2008 GL-09 73 13 13 0 0 0 0 87 0 15

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 35 48 7 5 5 0 0 83 10 60
2017 GL-10 33 52 7 7 0 0 0 85 7 27
2014 GL 34 40 8 13 5 0 0 75 18 40
2014 GL-10 28 39 11 17 6 0 0 67 22 18
2011 GL 31 37 12 15 4 0 0 69 19 67
2011 GL-07 45 27 9 18 0 0 0 73 18 11
2011 GL-09 13 56 6 19 6 0 0 69 25 16
2011 GL-10 12 47 18 12 12 0 0 59 24 17

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 23 32 20 15 10 0 0 55 25 60
2017 GL-10 11 30 19 26 15 0 0 41 41 27
2014 GL 25 38 7 15 15 0 0 63 30 41
2014 GL-10 26 37 11 16 11 0 0 63 26 19
2011 GL 25 29 16 13 16 0 0 54 29 68
2011 GL-07 18 27 36 9 9 0 0 45 18 11
2011 GL-09 25 19 13 19 25 0 0 44 44 16
2011 GL-10 24 41 6 12 18 0 0 65 29 17
2008 GL 18 31 15 15 15 5 0 51 32 39
2008 GL-09 7 33 7 20 27 7 0 43 50 15

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 50 35 13 0 2 0 0 85 2 60
2017 GL-10 56 41 4 0 0 0 0 96 0 27
2014 GL 49 32 11 2 5 0 0 81 7 41
2014 GL-10 63 32 5 0 0 0 0 95 0 19
2011 GL 44 37 9 6 3 1 0 82 9 68
2011 GL-07 27 55 9 0 0 9 0 90 0 11
2011 GL-09 31 38 13 13 6 0 0 69 19 16
2011 GL-10 53 47 0 0 0 0 0 100 0 17
2008 GL 36 44 5 8 8 0 0 79 15 39
2008 GL-09 27 60 7 0 7 0 0 87 7 15

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 59 31 5 2 3 0 0 90 5 59
2017 GL-10 70 30 0 0 0 0 0 100 0 27
2014 GL 59 34 4 0 2 0 0 94 2 41
2014 GL-10 68 32 0 0 0 0 0 100 0 19
2011 GL 59 31 4 4 1 0 0 90 6 68
2011 GL-07 55 36 9 0 0 0 0 91 0 11
2011 GL-09 44 38 13 6 0 0 0 81 6 16
2011 GL-10 71 29 0 0 0 0 0 100 0 17
2008 GL 54 38 5 0 3 0 0 92 3 39
2008 GL-09 60 40 0 0 0 0 0 100 0 15

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 32 42 15 8 2 0 0 75 10 59
2017 GL-10 27 54 12 8 0 0 0 81 8 26
2014 GL 41 39 7 10 2 0 0 80 12 41
2014 GL-10 53 32 5 11 0 0 0 84 11 19

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 40 32 17 10 2 0 0 72 12 60
2017 GL-10 37 41 19 4 0 0 0 78 4 27
2014 GL 38 37 10 7 5 2 0 77 13 41
2014 GL-10 53 32 11 0 0 5 0 89 0 19
2011 GL 25 46 16 9 3 1 0 72 12 68
2011 GL-07 27 55 18 0 0 0 0 82 0 11
2011 GL-09 25 38 19 13 6 0 0 63 19 16
2011 GL-10 24 53 18 6 0 0 0 76 6 17

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 32 28 13 12 15 0 0 60 27 60
2017 GL-10 33 22 11 11 22 0 0 56 33 27
2014 GL 32 31 12 10 15 0 0 63 25 41
2014 GL-10 32 42 11 5 11 0 0 74 16 19
2011 GL 31 21 18 18 6 4 3 56 25 68
2011 GL-07 36 0 18 36 0 9 0 40 40 11
2011 GL-09 19 13 38 13 6 0 13 36 21 16
2011 GL-10 35 35 6 12 6 6 0 75 19 17
2008 GL 41 21 15 10 5 5 3 67 17 39
2008 GL-09 27 13 27 13 7 7 7 46 23 15

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 37 35 17 10 2 0 0 72 12 60
2017 GL-10 37 33 15 15 0 0 0 70 15 27
2014 GL 42 41 7 5 5 0 0 83 10 41
2014 GL-10 47 42 5 5 0 0 0 89 5 19
2011 GL 37 41 7 7 7 0 0 78 15 68
2011 GL-07 55 45 0 0 0 0 0 100 0 11
2011 GL-09 38 19 13 19 13 0 0 56 31 16
2011 GL-10 29 53 6 6 6 0 0 82 12 17
2008 GL 38 38 8 3 13 0 0 77 15 39
2008 GL-09 47 33 13 0 7 0 0 80 7 15

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 12 35 25 18 7 2 2 48 26 60
2017 GL-10 15 30 19 26 4 4 4 48 32 27
2014 GL 19 34 25 12 10 0 0 53 22 41
2014 GL-10 21 42 32 0 5 0 0 63 5 19
2011 GL 13 40 21 9 16 1 0 54 25 68
2011 GL-07 27 55 9 9 0 0 0 82 9 11
2011 GL-09 19 38 25 0 19 0 0 56 19 16
2011 GL-10 6 35 29 6 24 0 0 41 29 17

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 22 43 22 10 2 2 0 66 12 60
2017 GL-10 19 41 30 7 0 4 0 62 8 27

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 37 40 13 5 3 0 2 78 8 60
2017 GL-10 41 41 11 4 0 0 4 85 4 27
2014 GL 31 44 12 7 5 0 0 75 12 41
2014 GL-10 37 47 5 11 0 0 0 84 11 19
2011 GL 31 43 10 10 4 1 0 75 15 68
2011 GL-07 45 36 9 9 0 0 0 82 9 11
2011 GL-09 31 25 19 13 13 0 0 56 25 16
2011 GL-10 29 47 6 18 0 0 0 76 18 17
2008 GL 31 44 8 5 13 0 0 74 18 39
2008 GL-09 33 53 7 0 7 0 0 87 7 15

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 24 34 20 14 8 0 0 58 22 59
2017 GL-10 27 38 23 12 0 0 0 65 12 26

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 62 28 8 0 2 0 0 90 2 60
2017 GL-10 74 22 4 0 0 0 0 96 0 27
2014 GL 74 19 2 2 2 0 0 93 5 41
2014 GL-10 89 11 0 0 0 0 0 100 0 19
2011 GL 76 18 4 0 1 0 0 94 1 68
2011 GL-07 82 9 9 0 0 0 0 91 0 11
2011 GL-09 63 25 6 0 6 0 0 88 6 16
2011 GL-10 88 12 0 0 0 0 0 100 0 17

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 18 53 5 12 12 0 0 72 23 60
2017 GL-10 11 59 4 19 7 0 0 70 26 27
2014 GL 14 39 10 27 10 0 0 53 37 41
2014 GL-10 16 42 11 26 5 0 0 58 32 19
2011 GL 24 41 16 10 9 0 0 65 19 68
2011 GL-07 18 45 27 9 0 0 0 64 9 11
2011 GL-09 38 25 19 13 6 0 0 63 19 16
2011 GL-10 12 65 12 12 0 0 0 76 12 17

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 23 47 10 13 5 0 2 71 19 60
2017 GL-10 22 44 22 7 0 0 4 69 8 27
2014 GL 26 34 12 15 12 0 0 61 27 41
2014 GL-10 37 37 11 11 5 0 0 74 16 19

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 27 40 17 10 7 0 0 67 17 60
2017 GL-10 26 44 22 7 0 0 0 70 7 27
2014 GL 29 39 20 7 5 0 0 68 12 41
2014 GL-10 42 42 16 0 0 0 0 84 0 19
2011 GL 31 43 13 9 3 1 0 75 12 68
2011 GL-07 36 27 9 18 0 9 0 70 20 11
2011 GL-09 13 50 25 6 6 0 0 63 13 16
2011 GL-10 35 47 6 12 0 0 0 82 12 17

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 47 32 15 3 3 0 0 78 7 60
2017 GL-10 44 44 11 0 0 0 0 89 0 27
2014 GL 44 46 2 2 5 0 0 90 7 41
2014 GL-10 53 42 0 5 0 0 0 95 5 19
2011 GL 46 32 10 9 3 0 0 78 12 68
2011 GL-07 73 9 9 9 0 0 0 82 9 11
2011 GL-09 44 19 13 19 6 0 0 63 25 16
2011 GL-10 29 47 18 0 6 0 0 76 6 17
2008 GL 33 44 10 5 8 0 0 77 13 39
2008 GL-09 20 60 13 0 7 0 0 80 7 15

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 40 43 12 0 2 2 2 86 2 60
2017 GL-10 52 37 7 0 0 0 4 92 0 27
2014 GL 43 32 17 7 0 0 0 75 7 41
2014 GL-10 53 26 21 0 0 0 0 79 0 19
2011 GL 38 31 24 1 3 1 1 71 5 68
2011 GL-07 18 36 27 0 9 9 0 60 10 11
2011 GL-09 38 19 31 6 6 0 0 56 13 16
2011 GL-10 29 53 18 0 0 0 0 82 0 17
2008 GL 24 43 22 5 3 0 3 69 8 37
2008 GL-09 29 36 21 7 7 0 0 64 14 14

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 5 10 58 17 8 0 2 26 16 59
2017 GL-10 0 8 54 19 15 0 4 36 8 26
2014 GL 10 40 29 10 8 0 3 18 52 40
2014 GL-10 11 44 39 6 0 0 0 6 56 18
2011 GL 18 29 38 10 4 0 0 15 47 68
2011 GL-07 27 45 18 0 9 0 0 9 73 11
2011 GL-09 13 13 50 25 0 0 0 25 25 16
2011 GL-10 18 35 47 0 0 0 0 0 53 17
2008 GL 26 28 28 13 5 0 0 18 54 39
2008 GL-09 27 13 40 20 0 0 0 20 40 15

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 3 16 33 24 22 0 2 47 19 58
2017 GL-10 0 4 42 27 23 0 4 52 4 26
2014 GL 8 40 20 10 19 0 3 30 49 40
2014 GL-10 11 33 28 22 6 0 0 28 44 18
2011 GL 13 15 31 29 10 1 0 40 28 68
2011 GL-07 9 18 18 27 18 9 0 50 30 11
2011 GL-09 19 13 31 31 6 0 0 38 31 16
2011 GL-10 12 18 41 24 6 0 0 29 29 17
2008 GL 23 26 33 10 8 0 0 18 49 39
2008 GL-09 20 27 33 7 13 0 0 20 47 15

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 7 20 32 17 19 2 3 38 29 59
2017 GL-10 0 19 42 12 15 4 8 30 22 26
2014 GL 12 25 35 10 10 0 8 22 40 40
2014 GL-10 11 33 39 11 0 0 6 12 47 18
2011 GL 16 25 35 18 3 1 1 21 42 68
2011 GL-07 18 45 27 0 0 9 0 0 70 11
2011 GL-09 25 13 25 31 6 0 0 38 38 16
2011 GL-10 24 35 29 6 6 0 0 12 59 17
2008 GL 31 28 21 10 5 3 3 16 62 39
2008 GL-09 20 47 27 7 0 0 0 7 67 15

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 2 9 24 34 26 2 3 64 11 58
2017 GL-10 0 0 24 44 24 4 4 74 0 25
2014 GL 3 15 37 23 20 0 3 44 18 40
2014 GL-10 6 6 50 22 17 0 0 39 11 18
2011 GL 12 15 24 40 9 0 1 49 27 68
2011 GL-07 36 27 18 9 9 0 0 18 64 11
2011 GL-09 6 6 19 56 13 0 0 69 13 16
2011 GL-10 12 18 41 24 6 0 0 29 29 17
2008 GL 23 26 21 8 18 3 3 27 51 39
2008 GL-09 33 0 40 7 20 0 0 27 33 15

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 5 18 25 23 23 0 5 49 25 60
2017 GL-10 0 15 30 26 26 0 4 54 15 27
2014 GL 13 23 33 9 18 0 5 28 37 40
2014 GL-10 17 17 44 6 11 0 6 18 35 18
2011 GL 21 19 29 19 9 1 1 29 41 68
2011 GL-07 36 27 18 0 9 9 0 10 70 11
2011 GL-09 19 19 19 38 6 0 0 44 38 16
2011 GL-10 24 18 47 12 0 0 0 12 41 17
2008 GL 28 23 31 3 13 3 0 16 53 39
2008 GL-09 20 33 27 7 13 0 0 20 53 15

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 2 8 12 32 37 2 7 76 11 59
2017 GL-10 0 0 4 42 46 0 8 96 0 26
2014 GL 3 7 25 18 33 3 13 59 11 40
2014 GL-10 6 6 17 17 39 6 11 67 13 18
2011 GL 1 6 19 22 43 1 6 71 8 67
2011 GL-07 0 0 20 50 10 10 10 75 0 10
2011 GL-09 0 6 25 31 38 0 0 69 6 16
2011 GL-10 0 12 6 12 59 0 12 80 13 17
2008 GL 13 13 28 13 31 3 0 45 26 39
2008 GL-09 7 20 33 0 40 0 0 40 27 15

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 5 12 29 29 15 5 5 49 19 59
2017 GL-10 0 8 27 31 19 8 8 59 9 26
2014 GL 15 24 27 12 10 2 10 25 44 41
2014 GL-10 26 16 37 11 0 5 5 12 47 19
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 77 5 8 2 2 0 7 88 4 60
2017 GL-10 78 7 7 0 4 0 4 88 4 27
2014 GL 68 7 5 0 5 0 15 88 6 41
2014 GL-10 74 0 11 0 5 0 11 82 6 19
2011 GL 70 10 1 3 0 0 15 95 4 67
2011 GL-07 91 0 0 0 0 0 9 100 0 11
2011 GL-09 67 20 7 0 0 0 7 93 0 15
2011 GL-10 59 12 0 6 0 0 24 92 8 17
2008 GL 72 8 3 0 3 3 13 94 3 39
2008 GL-09 87 0 0 0 0 7 7 100 0 15

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 22 27 13 18 17 3 0 50 36 60
2017 GL-10 15 26 15 26 15 4 0 42 42 27
2014 GL 20 24 20 17 17 2 0 44 35 41
2014 GL-10 21 32 26 5 11 5 0 56 17 19

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 20 35 17 15 13 0 0 55 28 60
2017 GL-10 11 30 30 19 11 0 0 41 30 27
2014 GL 29 27 12 20 12 0 0 56 32 41
2014 GL-10 32 37 11 11 11 0 0 68 21 19

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 10 44 19 14 10 3 0 56 25 59
2017 GL-10 7 44 26 11 11 0 0 52 22 27
2014 GL 20 47 11 17 5 0 0 66 22 41
2014 GL-10 26 53 5 11 5 0 0 79 16 19
2011 GL 25 32 16 13 13 0 0 57 26 68
2011 GL-07 18 18 36 9 18 0 0 36 27 11
2011 GL-09 25 13 25 19 19 0 0 38 38 16
2011 GL-10 24 47 6 12 12 0 0 71 24 17
2008 GL 13 46 10 8 23 0 0 59 31 39
2008 GL-09 27 40 0 7 27 0 0 67 33 15

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 23 28 15 13 12 8 0 56 27 60
2017 GL-10 11 33 19 11 15 11 0 50 29 27
2014 GL 20 36 20 7 12 2 2 59 21 41
2014 GL-10 21 42 21 5 5 5 0 67 11 19
2011 GL 16 29 15 16 19 4 0 48 37 68
2011 GL-07 18 18 9 27 9 18 0 44 44 11
2011 GL-09 13 31 13 19 25 0 0 44 44 16
2011 GL-10 6 18 35 12 29 0 0 24 41 17
2008 GL 15 33 10 15 18 8 0 53 36 39
2008 GL-09 20 33 7 13 13 13 0 62 31 15

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 13 10 25 22 20 10 0 26 46 60
2017 GL-10 7 11 41 15 22 4 0 19 38 27
2014 GL 7 27 16 25 25 0 0 34 49 41
2014 GL-10 11 21 21 21 26 0 0 32 47 19

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 17 40 13 15 15 0 0 57 30 60
2017 GL-10 7 41 22 15 15 0 0 48 30 27
2014 GL 15 46 12 20 7 0 0 61 27 41
2014 GL-10 16 58 5 16 5 0 0 74 21 19
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 27 35 15 12 10 2 0 63 22 60
2017 GL-10 33 19 22 19 4 4 0 54 23 27
2014 GL 34 32 17 15 2 0 0 66 17 41
2014 GL-10 42 32 16 11 0 0 0 74 11 19
2011 GL 27 42 12 9 9 0 0 70 18 66
2011 GL-07 36 45 9 9 0 0 0 82 9 11
2011 GL-09 50 19 25 0 6 0 0 69 6 16
2011 GL-10 18 59 0 6 18 0 0 76 24 17
2008 GL 18 38 15 8 15 5 0 59 24 39
2008 GL-09 13 40 13 0 27 7 0 57 29 15

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 37 28 22 5 8 0 0 65 13 60
2017 GL-10 30 33 33 4 0 0 0 63 4 27
2014 GL 37 26 10 15 12 0 0 63 27 41
2014 GL-10 37 32 5 16 11 0 0 68 26 19
2011 GL 40 27 16 12 4 0 0 67 16 67
2011 GL-07 36 27 36 0 0 0 0 64 0 11
2011 GL-09 44 25 13 13 6 0 0 69 19 16
2011 GL-10 29 41 18 0 12 0 0 71 12 17
2008 GL 21 36 8 21 13 3 0 58 34 39
2008 GL-09 20 40 7 13 20 0 0 60 33 15

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 35 30 10 12 13 0 0 65 25 60
2017 GL-10 30 33 15 19 4 0 0 63 22 27
2014 GL 34 32 7 17 10 0 0 66 27 41
2014 GL-10 26 47 5 11 11 0 0 74 21 19
2011 GL 34 33 6 18 9 0 0 67 27 67
2011 GL-07 45 27 9 18 0 0 0 73 18 11
2011 GL-09 38 31 13 6 13 0 0 69 19 16
2011 GL-10 18 35 6 35 6 0 0 53 41 17
2008 GL 23 28 15 13 21 0 0 51 33 39
2008 GL-09 27 33 7 7 27 0 0 60 33 15

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 78 5 5 2 2 0 8 91 4 60
2017 GL-10 81 7 7 0 0 0 4 92 0 27
2014 GL 70 12 2 0 0 0 15 97 0 41
2014 GL-10 79 11 5 0 0 0 5 94 0 19
2011 GL 88 3 1 1 0 0 6 97 2 68
2011 GL-07 100 0 0 0 0 0 0 100 0 11
2011 GL-09 94 0 0 0 0 0 6 100 0 16
2011 GL-10 82 12 0 6 0 0 0 94 6 17
2008 GL 79 8 3 0 0 3 8 97 0 39
2008 GL-09 73 13 7 0 0 7 0 93 0 15

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 58 15 8 3 7 5 3 80 11 60
2017 GL-10 81 15 0 0 0 4 0 100 0 27
2014 GL 51 20 15 5 5 0 5 74 10 41
2014 GL-10 68 16 11 0 0 0 5 89 0 19
2011 GL 38 37 4 4 15 0 1 76 19 68
2011 GL-07 18 36 9 18 9 0 9 60 30 11
2011 GL-09 38 38 6 0 19 0 0 75 19 16
2011 GL-10 53 35 0 0 12 0 0 88 12 17

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 42 32 7 8 10 2 0 75 19 60
2017 GL-10 48 30 11 11 0 0 0 78 11 27

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 42 28 13 10 7 0 0 70 17 60
2017 GL-10 41 33 19 4 4 0 0 74 7 27

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 50 25 8 7 10 0 0 75 17 60
2017 GL-10 48 30 7 7 7 0 0 78 15 27
2014 GL 36 27 12 17 7 0 0 63 25 41
2014 GL-10 47 26 11 16 0 0 0 74 16 19
Top of Page

Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 35 27 10 12 10 7 0 66 23 60
2017 GL-10 26 33 11 15 7 7 0 64 24 27
2014 GL 14 42 12 10 15 7 0 60 27 41
2014 GL-10 11 47 11 0 21 11 0 65 24 19
2011 GL 9 31 22 13 22 3 0 41 36 68
2011 GL-07 0 55 18 9 9 9 0 60 20 11
2011 GL-09 6 25 31 19 19 0 0 31 38 16
2011 GL-10 12 18 18 12 35 6 0 31 50 17

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 23 32 20 13 10 2 0 56 24 60
2017 GL-10 19 33 26 15 7 0 0 52 22 27
2014 GL 17 26 22 17 15 2 0 44 33 41
2014 GL-10 16 32 21 16 16 0 0 47 32 19
2011 GL 10 29 24 13 22 1 0 40 36 68
2011 GL-07 18 45 18 18 0 0 0 64 18 11
2011 GL-09 6 19 38 13 25 0 0 25 38 16
2011 GL-10 6 29 18 12 29 6 0 38 44 17
2008 GL 5 21 21 21 32 0 0 26 53 38
2008 GL-09 0 20 33 27 20 0 0 20 47 15

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 18 33 18 17 10 3 0 53 28 60
2017 GL-10 15 37 19 19 7 4 0 54 27 27
2014 GL 12 21 17 20 25 5 0 35 47 41
2014 GL-10 11 32 16 11 26 5 0 44 39 19
2011 GL 9 28 22 22 18 0 0 37 40 67
2011 GL-07 9 45 18 27 0 0 0 55 27 11
2011 GL-09 13 20 40 7 20 0 0 33 27 15
2011 GL-10 6 18 24 29 24 0 0 24 53 17
2008 GL 10 10 18 23 36 3 0 21 61 39
2008 GL-09 13 20 20 13 33 0 0 33 47 15

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 22 27 17 23 10 2 0 49 34 60
2017 GL-10 15 30 15 30 7 4 0 46 38 27
2014 GL 16 20 12 15 34 2 0 37 50 41
2014 GL-10 11 37 5 16 26 5 0 50 44 19
2011 GL 9 18 21 18 28 7 0 29 49 68
2011 GL-07 0 36 27 27 9 0 0 36 36 11
2011 GL-09 13 6 25 25 25 6 0 20 53 16
2011 GL-10 6 12 24 18 35 6 0 19 56 17
2008 GL 8 8 18 21 36 10 0 17 63 39
2008 GL-09 7 13 27 20 27 7 0 21 50 15

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 19 17 24 28 10 2 0 37 39 58
2017 GL-10 19 19 26 30 4 4 0 38 35 27
2014 GL 15 21 17 17 30 0 0 36 47 41
2014 GL-10 16 21 16 21 26 0 0 37 47 19
2011 GL 10 24 22 22 19 1 0 35 42 67
2011 GL-07 0 55 9 36 0 0 0 55 36 11
2011 GL-09 13 19 31 6 25 6 0 33 33 16
2011 GL-10 6 6 24 41 24 0 0 12 65 17
2008 GL 8 8 26 29 24 5 0 17 56 38
2008 GL-09 14 7 36 14 29 0 0 21 43 14
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 22 37 22 12 5 3 0 60 17 60
2017 GL-10 26 22 30 19 0 4 0 50 19 27
2014 GL 17 38 15 12 12 2 2 59 26 41
2014 GL-10 21 37 21 11 5 0 5 61 17 19
2011 GL 13 29 28 18 12 0 0 43 29 68
2011 GL-07 9 18 36 27 9 0 0 27 36 11
2011 GL-09 13 38 31 6 13 0 0 50 19 16
2011 GL-10 18 29 24 24 6 0 0 47 29 17

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 25 48 17 3 5 0 2 75 8 60
2017 GL-10 33 48 7 7 4 0 0 81 11 27
2014 GL 34 29 10 15 5 2 5 68 21 41
2014 GL-10 47 26 11 16 0 0 0 74 16 19
2011 GL 31 43 10 9 4 1 1 76 14 68
2011 GL-07 27 36 0 18 9 9 0 70 30 11
2011 GL-09 31 31 25 6 6 0 0 63 13 16
2011 GL-10 35 53 6 6 0 0 0 88 6 17

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 34 27 17 12 7 3 0 63 19 59
2017 GL-10 31 35 12 15 8 0 0 65 23 26
2014 GL 19 34 17 10 12 0 7 57 24 41
2014 GL-10 21 42 16 5 11 0 5 67 17 19
2011 GL 19 25 24 12 13 7 0 48 27 68
2011 GL-07 18 27 36 18 0 0 0 45 18 11
2011 GL-09 25 31 19 13 0 13 0 64 14 16
2011 GL-10 12 24 29 24 12 0 0 35 35 17
2008 GL 15 26 18 15 23 3 0 42 39 39
2008 GL-09 7 20 20 27 27 0 0 27 53 15

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 15 22 25 25 3 7 3 41 31 60
2017 GL-10 11 22 30 22 4 7 4 38 29 27
2014 GL 12 34 17 15 17 5 0 48 34 41
2014 GL-10 16 37 11 16 16 5 0 56 33 19
2011 GL 7 22 37 15 13 6 0 31 30 68
2011 GL-07 9 18 45 0 18 9 0 30 20 11
2011 GL-09 0 25 38 13 13 13 0 29 29 16
2011 GL-10 12 29 41 18 0 0 0 41 18 17

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 20 22 23 13 15 7 0 45 30 60
2017 GL-10 22 22 30 7 11 7 0 48 20 27
2014 GL 15 21 15 25 22 2 0 37 48 41
2014 GL-10 21 32 11 16 16 5 0 56 33 19
2011 GL 13 16 18 22 24 6 1 32 49 68
2011 GL-07 9 9 27 36 0 9 9 22 44 11
2011 GL-09 13 13 31 13 31 0 0 25 44 16
2011 GL-10 24 12 6 29 24 6 0 38 56 17

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 72 5 13 0 2 0 8 84 2 60
2017 GL-10 81 4 7 0 0 0 7 92 0 27
2014 GL 58 10 2 5 2 0 22 87 9 41
2014 GL-10 68 5 5 5 5 0 11 82 12 19

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 68 12 10 2 2 2 5 86 4 60
2017 GL-10 70 11 11 4 0 4 0 85 4 27
2014 GL 61 17 0 0 0 5 17 100 0 41
2014 GL-10 68 21 0 0 0 0 11 100 0 19
2011 GL 72 18 0 0 0 4 6 100 0 68
2011 GL-07 82 9 0 0 0 9 0 100 0 11
2011 GL-09 56 31 0 0 0 6 6 100 0 16
2011 GL-10 82 12 0 0 0 0 6 100 0 17
2008 GL 51 13 15 0 0 15 5 81 0 39
2008 GL-09 47 13 13 0 0 20 7 82 0 15

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 24 24 27 14 12 0 0 47 25 59
2017 GL-10 8 27 35 19 12 0 0 35 31 26
2014 GL 19 25 17 15 22 0 2 44 38 41
2014 GL-10 21 37 26 5 11 0 0 58 16 19
2011 GL 12 28 24 10 24 1 0 41 35 67
2011 GL-07 0 45 27 18 9 0 0 45 27 11
2011 GL-09 13 19 13 13 38 6 0 33 53 16
2011 GL-10 12 41 29 6 12 0 0 53 18 17
2008 GL 8 28 21 15 26 3 0 37 42 39
2008 GL-09 0 27 33 13 20 7 0 29 36 15

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 15 15 28 18 20 0 3 31 40 60
2017 GL-10 11 11 37 19 22 0 0 22 41 27
2014 GL 10 26 20 10 30 2 2 38 41 41
2014 GL-10 11 32 26 11 16 5 0 44 28 19
2011 GL 10 18 21 13 30 4 3 31 47 67
2011 GL-07 0 18 18 9 27 27 0 25 50 11
2011 GL-09 0 13 19 13 50 0 6 13 67 16
2011 GL-10 12 24 24 29 12 0 0 35 41 17
2008 GL 8 28 15 8 33 0 8 39 44 39
2008 GL-09 7 33 20 13 27 0 0 40 40 15

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 22 32 17 20 10 0 0 53 30 60
2017 GL-10 15 33 19 30 4 0 0 48 33 27

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 23 37 20 5 3 7 5 68 9 60
2017 GL-10 15 37 26 7 0 7 7 61 9 27
2014 GL 25 43 22 2 5 0 2 70 8 41
2014 GL-10 26 47 21 0 0 0 5 78 0 19

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 35 35 13 7 7 3 0 72 14 60
2017 GL-10 37 37 11 7 4 4 0 77 12 27
2014 GL 32 34 20 7 7 0 0 66 15 41
2014 GL-10 42 26 21 5 5 0 0 68 11 19
2011 GL 19 32 29 15 3 1 0 52 18 68
2011 GL-07 18 18 27 27 0 9 0 40 30 11
2011 GL-09 13 25 38 19 6 0 0 38 25 16
2011 GL-10 18 53 24 6 0 0 0 71 6 17

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 47 37 10 2 5 0 0 83 7 60
2017 GL-10 48 44 7 0 0 0 0 93 0 27
2014 GL 34 34 10 17 5 0 0 68 22 41
2014 GL-10 42 32 16 5 5 0 0 74 11 19
2011 GL 27 43 13 10 6 0 0 70 16 67
2011 GL-07 36 36 9 18 0 0 0 73 18 11
2011 GL-09 27 40 13 7 13 0 0 67 20 15
2011 GL-10 18 53 18 12 0 0 0 71 12 17
2008 GL 11 45 11 16 16 3 0 57 32 38
2008 GL-09 0 43 21 21 14 0 0 43 36 14

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 37 25 25 5 7 0 2 63 12 60
2017 GL-10 33 30 30 4 4 0 0 63 7 27
2014 GL 22 31 22 15 10 0 0 53 25 41
2014 GL-10 32 26 26 16 0 0 0 58 16 19
2011 GL 16 43 15 16 10 0 0 59 26 68
2011 GL-07 18 55 9 18 0 0 0 73 18 11
2011 GL-09 13 25 19 25 19 0 0 38 44 16
2011 GL-10 18 41 24 12 6 0 0 59 18 17

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 30 37 22 7 5 0 0 67 12 60
2017 GL-10 26 44 22 7 0 0 0 70 7 27
2014 GL 22 38 15 15 10 0 0 61 25 41
2014 GL-10 32 37 16 11 5 0 0 68 16 19
2011 GL 18 46 15 13 9 0 0 63 22 68
2011 GL-07 27 36 18 18 0 0 0 64 18 11
2011 GL-09 13 31 25 13 19 0 0 44 31 16
2011 GL-10 18 59 12 12 0 0 0 76 12 17
2008 GL 13 33 18 13 21 3 0 47 34 39
2008 GL-09 0 47 27 13 13 0 0 47 27 15

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 28 35 13 12 8 3 0 66 21 60
2017 GL-10 26 33 22 7 4 7 0 64 12 27
2014 GL 21 27 22 15 10 5 0 51 26 41
2014 GL-10 26 37 21 11 5 0 0 63 16 19
2011 GL 22 30 18 13 13 3 0 54 28 67
2011 GL-07 36 27 18 9 9 0 0 64 18 11
2011 GL-09 6 31 13 13 31 6 0 40 47 16
2011 GL-10 6 50 19 13 6 6 0 60 20 16
2008 GL 13 21 23 15 18 10 0 37 37 39
2008 GL-09 7 27 27 20 13 7 0 36 36 15
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 GL 15 50 35 60
2017 GL-10 11 52 37 27
2014 GL 21 47 32 41
2014 GL-10 16 53 32 19
2011 GL 19 51 29 68
2011 GL-07 36 36 27 11
2011 GL-09 13 44 44 16
2011 GL-10 18 65 18 17
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 GL 27 73 60
2017 GL-10 26 74 27
2014 GL 30 70 41

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 GL 81 16
2014 GL 58 12

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 GL 50 16
2014 GL 67 12

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 GL 0 16
2014 GL 0 12

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 GL 50 16
2014 GL 67 12

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 GL 38 16
2014 GL 42 12

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 GL 63 16
2014 GL 50 12

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 GL 44 16
2014 GL 50 12

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 GL 38 16
2014 GL 50 12

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 GL 56 16
2014 GL 67 12

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 GL 31 16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 GL 0 16
2014 GL 0 12

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 GL 69 16
2014 GL 42 12

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 GL 38 16
2014 GL 75 12

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 GL 38 16

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 GL 69 16
2014 GL 42 12

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 GL 0 16

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 GL 0 15
2014 GL 0 12

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 GL 0 15
2014 GL 0 12

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 GL 40 15

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 GL 60 15
2014 GL 50 12

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 GL 0 15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 GL 73 15
2014 GL 83 12

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 GL 0 15

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 GL 100 0 16

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 18 23 30 12 8 5 3 45 22 60
2017 GL-10 15 15 37 7 11 11 4 35 22 27
2014 GL 21 22 25 12 12 5 2 47 27 41
2014 GL-10 32 21 26 11 5 0 5 56 17 19

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 32 20 27 8 7 5 2 55 16 60
2017 GL-10 30 19 22 15 4 7 4 54 21 27
2014 GL 22 34 22 15 2 5 0 59 18 41
2014 GL-10 32 32 26 5 0 5 0 67 6 19
2011 GL 21 40 18 6 10 4 0 64 17 67
2011 GL-07 27 36 9 9 18 0 0 64 27 11
2011 GL-09 19 44 25 6 6 0 0 63 13 16
2011 GL-10 13 44 31 6 6 0 0 56 13 16
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 18 52 10 13 5 0 2 71 19 60
2017 GL-10 19 56 4 11 11 0 0 74 22 27
2014 GL 12 54 19 7 7 0 0 66 15 41
2014 GL-10 21 42 16 5 16 0 0 63 21 19
2011 GL 19 47 4 13 13 3 0 68 27 68
2011 GL-07 0 82 0 9 0 9 0 90 10 11
2011 GL-09 25 44 6 13 13 0 0 69 25 16
2011 GL-10 18 53 0 18 12 0 0 71 29 17
2008 GL 23 31 26 8 5 8 0 58 14 39
2008 GL-09 13 27 27 13 0 20 0 50 17 15

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 10 27 22 18 5 15 3 45 29 60
2017 GL-10 15 22 11 19 4 26 4 53 32 27
2014 GL 7 24 22 17 20 10 0 34 41 41
2014 GL-10 0 26 26 16 26 5 0 28 44 19
2011 GL 13 15 18 24 18 12 1 32 47 68
2011 GL-07 0 18 36 27 0 9 9 22 33 11
2011 GL-09 13 25 25 19 19 0 0 38 38 16
2011 GL-10 12 24 12 29 18 6 0 38 50 17

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 33 38 8 13 0 5 2 77 14 60
2017 GL-10 37 33 7 11 0 11 0 79 13 27
2014 GL 29 37 7 10 5 12 0 75 17 41
2014 GL-10 32 37 5 5 0 21 0 87 7 19
2011 GL 28 29 19 7 4 10 1 65 13 68
2011 GL-07 45 0 36 9 0 9 0 50 10 11
2011 GL-09 19 44 13 6 13 6 0 67 20 16
2011 GL-10 24 41 6 6 6 18 0 79 14 17
2008 GL 23 26 18 15 3 15 0 58 21 39
2008 GL-09 7 33 13 7 7 33 0 60 20 15

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 23 38 15 7 3 10 3 71 12 60
2017 GL-10 33 26 11 11 0 19 0 73 14 27
2014 GL 24 27 17 10 7 15 0 60 20 41
2014 GL-10 26 21 21 0 5 26 0 64 7 19
2011 GL 16 31 15 16 9 12 1 54 29 68
2011 GL-07 9 36 9 27 0 18 0 56 33 11
2011 GL-09 13 38 13 19 13 6 0 53 33 16
2011 GL-10 18 29 12 12 12 18 0 57 29 17
2008 GL 8 26 16 24 16 11 0 38 44 38
2008 GL-09 7 27 27 13 13 13 0 38 31 15
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 23 22 30 3 3 13 5 55 8 60
2017 GL-10 22 26 26 4 0 15 7 62 5 27
2014 GL 25 22 21 7 5 15 5 58 15 41
2014 GL-10 32 26 21 0 0 11 11 73 0 19

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 35 32 17 7 3 7 0 71 11 60
2017 GL-10 37 33 15 7 0 7 0 76 8 27
2014 GL 30 27 19 10 2 12 0 65 14 41
2014 GL-10 42 26 21 5 0 5 0 72 6 19
2011 GL 30 31 19 7 4 7 0 66 13 67
2011 GL-07 36 36 9 9 0 9 0 80 10 11
2011 GL-09 19 44 19 6 6 6 0 67 13 16
2011 GL-10 31 25 31 0 6 6 0 60 7 16
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 12 22 20 22 23 0 2 34 46 60
2017 GL-10 11 26 15 15 30 0 4 38 46 27

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 30 35 25 7 0 0 3 67 7 60
2017 GL-10 33 37 22 0 0 0 7 76 0 27

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 44 34 14 3 2 0 3 81 5 59
2017 GL-10 41 37 11 4 0 0 7 84 4 27

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 22 27 22 22 5 2 2 50 28 60
2017 GL-10 22 26 30 15 4 0 4 50 19 27

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 57 25 7 5 3 0 3 84 9 60
2017 GL-10 74 11 7 0 0 0 7 92 0 27

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 35 33 20 7 3 0 2 69 10 60
2017 GL-10 33 30 26 4 4 0 4 65 8 27

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 30 30 20 10 8 0 2 61 19 60
2017 GL-10 30 33 22 11 0 0 4 65 12 27

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 25 42 19 7 5 0 2 69 12 59
2017 GL-10 30 48 15 4 0 0 4 81 4 27

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 27 37 18 13 2 0 3 66 16 60
2017 GL-10 22 41 19 11 0 0 7 68 12 27

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 45 38 8 5 0 0 3 86 5 60
2017 GL-10 48 30 15 4 0 0 4 81 4 27

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 37 38 13 10 0 0 2 76 10 60
2017 GL-10 41 41 15 0 0 0 4 85 0 27

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 57 22 5 5 8 0 3 81 14 60
2017 GL-10 59 22 7 0 7 0 4 85 8 27

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 35 32 17 7 8 0 2 68 15 60
2017 GL-10 19 48 11 4 15 0 4 69 19 27

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 50 25 8 8 7 0 2 76 15 60
2017 GL-10 52 30 0 11 4 0 4 85 15 27

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 58 14 7 2 0 0 20 89 2 59
2017 GL-10 65 12 8 0 0 0 15 91 0 26

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 58 24 7 2 3 2 5 87 5 59
2017 GL-10 65 19 4 0 0 0 12 96 0 26

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 70 15 5 3 3 0 3 88 7 60
2017 GL-10 59 19 4 7 7 0 4 81 15 27

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 48 26 16 3 2 2 3 78 5 58
2017 GL-10 33 33 22 4 4 0 4 69 8 27

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 13 37 25 20 3 2 0 51 24 60
2017 GL-10 19 33 30 19 0 0 0 52 19 27

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 10 17 31 26 16 0 0 41 28 58
2017 GL-10 0 19 30 30 22 0 0 52 19 27

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 22 40 27 7 3 2 0 63 10 60
2017 GL-10 30 48 19 0 4 0 0 78 4 27

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 13 33 30 12 10 2 0 47 22 60
2017 GL-10 15 37 33 11 4 0 0 52 15 27
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 GL 17 83 60
2017 GL-10 22 78 27
2014 GL 12 88 41

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 GL 60 40 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 19 32 14 15 19 2 0 19 81 59
2017 GL-10 15 33 15 7 30 0 0 15 85 27

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 GL 30 47
2017 GL-10 26 23

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 GL 21 47
2017 GL-10 26 23

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 GL 4 47
2017 GL-10 0 23

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 GL 62 47
2017 GL-10 65 23

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 GL 0 47
2017 GL-10 0 23

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 GL 32 47
2017 GL-10 26 23

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 GL 7 42 18 11 0 22 45
2017 GL-10 5 45 18 9 0 23 22

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 15 23 15 15 23 2 6 42 42 47
2017 GL-10 13 35 22 9 22 0 0 48 30 23

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 GL 2 13 17 19 40 2 6 16 65 47
2017 GL-10 0 26 17 9 43 4 0 27 55 23
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