2017 Public Service Employee Survey Results for Royal Canadian Mounted Police by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 52 6 12 1 0 0 81 13 70
2017 CS-02 20 56 9 13 2 0 0 75 16 45
2014 CS 25 57 7 9 2 0 0 82 11 44
2014 CS-02 25 56 8 8 3 0 0 81 11 36
2011 CS 36 51 4 6 3 0 0 87 9 293
2011 CS-01 24 65 6 0 0 6 0 94 0 17
2011 CS-02 36 51 3 6 3 0 0 88 9 177
2011 CS-03 38 47 5 7 3 0 0 85 10 73
2011 CS-04 39 44 6 11 0 0 0 83 11 18
2008 CS 21 68 4 7 0 0 0 89 7 28
2008 CS-02 20 70 0 10 0 0 0 90 10 20

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 71 16 10 1 0 1 0 88 1 70
2017 CS-02 69 16 11 2 0 2 0 86 2 45
2014 CS 62 25 7 0 0 0 7 93 0 44
2014 CS-02 64 19 8 0 0 0 8 91 0 36
2011 CS 71 20 2 3 2 1 1 93 5 293
2011 CS-01 71 24 0 0 0 6 0 100 0 17
2011 CS-02 71 21 2 2 2 1 1 94 5 177
2011 CS-03 71 16 4 3 3 0 3 90 6 73
2011 CS-04 56 28 0 11 6 0 0 83 17 18
2008 CS 75 21 4 0 0 0 0 96 0 28
2008 CS-02 80 20 0 0 0 0 0 100 0 20

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 77 12 7 0 1 0 3 91 2 69
2017 CS-02 75 13 7 0 0 0 4 93 0 45
2014 CS 71 16 7 0 0 0 7 93 0 44
2014 CS-02 69 19 3 0 0 0 8 97 0 36
2011 CS 71 13 4 5 5 0 2 86 10 293
2011 CS-01 76 12 6 0 0 6 0 94 0 17
2011 CS-02 74 12 3 4 5 0 2 87 9 177
2011 CS-03 64 18 5 5 4 0 3 85 10 73
2011 CS-04 50 17 0 11 17 0 6 71 29 18
2008 CS 82 11 4 4 0 0 0 93 4 28
2008 CS-02 95 0 0 5 0 0 0 95 5 20

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 36 7 6 3 0 0 84 9 70
2017 CS-02 42 42 4 7 4 0 0 84 11 45
2014 CS 48 36 5 5 7 0 0 84 12 44
2014 CS-02 53 36 6 3 3 0 0 89 6 36
2011 CS 39 39 8 9 5 0 0 78 14 291
2011 CS-01 41 41 6 0 6 6 0 88 6 17
2011 CS-02 40 38 7 10 5 0 0 78 15 176
2011 CS-03 35 40 8 11 6 0 0 75 17 72
2011 CS-04 39 44 17 0 0 0 0 83 0 18

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 30 12 23 7 0 1 58 31 70
2017 CS-02 20 29 11 29 11 0 0 49 40 45
2014 CS 7 48 16 19 11 0 0 54 30 44
2014 CS-02 6 50 19 17 8 0 0 56 25 36
2011 CS 20 34 17 18 11 0 0 54 29 292
2011 CS-01 29 41 12 12 0 6 0 75 13 17
2011 CS-02 19 34 16 18 12 0 0 53 31 177
2011 CS-03 21 35 15 19 10 0 0 56 29 72
2011 CS-04 17 28 33 6 11 0 6 47 18 18
2008 CS 11 39 25 21 4 0 0 50 25 28
2008 CS-02 10 40 25 25 0 0 0 50 25 20

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 33 10 10 0 0 0 80 10 70
2017 CS-02 40 36 11 13 0 0 0 75 13 45
2014 CS 57 28 9 7 0 0 0 84 7 44
2014 CS-02 56 31 8 6 0 0 0 86 6 36
2011 CS 49 37 7 3 3 0 0 86 7 292
2011 CS-01 56 25 13 0 0 6 0 87 0 16
2011 CS-02 50 37 6 4 4 0 0 86 8 177
2011 CS-03 53 32 10 1 4 0 0 85 5 73
2011 CS-04 33 56 0 11 0 0 0 89 11 18
2008 CS 32 50 14 0 4 0 0 82 4 28
2008 CS-02 25 55 15 0 5 0 0 80 5 20

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 51 39 3 7 0 0 0 90 7 70
2017 CS-02 42 47 4 7 0 0 0 89 7 45
2014 CS 52 36 9 2 0 0 0 89 2 44
2014 CS-02 56 36 8 0 0 0 0 92 0 36
2011 CS 45 39 7 6 3 0 0 85 9 291
2011 CS-01 47 24 18 6 0 6 0 75 6 17
2011 CS-02 44 42 6 5 3 0 0 86 8 176
2011 CS-03 53 33 6 7 1 0 0 86 8 72
2011 CS-04 28 50 6 17 0 0 0 78 17 18
2008 CS 29 57 14 0 0 0 0 86 0 28
2008 CS-02 20 70 10 0 0 0 0 90 0 20

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 39 13 4 0 0 0 83 4 70
2017 CS-02 31 42 20 7 0 0 0 73 7 45
2014 CS 29 50 11 9 0 0 0 80 9 44
2014 CS-02 33 44 14 8 0 0 0 78 8 36

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 41 42 7 7 3 0 0 83 10 70
2017 CS-02 33 45 9 9 4 0 0 78 13 45
2014 CS 27 32 20 2 18 0 0 59 20 44
2014 CS-02 33 31 17 3 17 0 0 64 19 36
2011 CS 43 38 9 7 2 0 0 82 9 293
2011 CS-01 24 53 12 6 0 6 0 81 6 17
2011 CS-02 47 36 8 7 2 0 0 82 9 177
2011 CS-03 44 37 8 7 4 0 0 81 11 73
2011 CS-04 22 56 17 6 0 0 0 78 6 18

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 30 27 13 10 10 4 5 63 22 70
2017 CS-02 25 27 9 16 16 7 2 56 34 45
2014 CS 32 23 9 18 19 0 0 54 37 44
2014 CS-02 33 25 8 19 14 0 0 58 33 36
2011 CS 38 32 7 10 10 0 3 72 20 293
2011 CS-01 35 41 18 0 0 6 0 81 0 17
2011 CS-02 40 31 7 11 9 0 2 72 21 177
2011 CS-03 36 33 7 5 14 0 5 72 20 73
2011 CS-04 22 33 6 22 6 0 11 63 31 18
2008 CS 36 14 11 21 14 4 0 52 37 28
2008 CS-02 35 15 5 25 20 0 0 50 45 20

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 37 3 10 3 0 0 84 13 70
2017 CS-02 40 40 4 11 4 0 0 80 16 45
2014 CS 32 43 5 16 5 0 0 75 21 44
2014 CS-02 31 47 6 14 3 0 0 78 17 36
2011 CS 38 39 13 7 3 0 0 77 11 293
2011 CS-01 35 53 6 0 0 6 0 94 0 17
2011 CS-02 40 37 14 7 3 0 0 76 10 177
2011 CS-03 33 42 15 5 4 0 0 75 10 73
2011 CS-04 33 33 6 28 0 0 0 67 28 18
2008 CS 36 46 11 7 0 0 0 82 7 28
2008 CS-02 20 60 10 10 0 0 0 80 10 20

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 33 20 14 6 0 0 60 20 70
2017 CS-02 18 40 20 13 9 0 0 58 22 45
2014 CS 20 36 16 7 21 0 0 57 28 44
2014 CS-02 22 36 19 6 17 0 0 58 22 36
2011 CS 22 35 18 15 10 0 0 57 25 292
2011 CS-01 12 65 12 6 0 6 0 81 6 17
2011 CS-02 24 35 17 15 8 0 0 59 24 177
2011 CS-03 22 30 21 15 12 0 0 52 27 73
2011 CS-04 11 28 17 28 17 0 0 39 44 18

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 24 47 14 12 3 0 0 71 14 70
2017 CS-02 13 45 20 18 4 0 0 58 22 45

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 45 39 13 3 0 0 0 84 3 70
2017 CS-02 35 40 20 4 0 0 0 75 4 45
2014 CS 27 48 11 11 0 2 0 77 12 44
2014 CS-02 25 47 14 11 0 3 0 74 11 36
2011 CS 34 48 10 5 2 0 0 83 8 293
2011 CS-01 29 59 6 0 0 6 0 94 0 17
2011 CS-02 30 51 11 6 2 0 0 81 8 177
2011 CS-03 37 45 11 4 3 0 0 82 7 73
2011 CS-04 56 28 6 6 6 0 0 83 11 18
2008 CS 39 46 14 0 0 0 0 86 0 28
2008 CS-02 35 50 15 0 0 0 0 85 0 20

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 32 14 7 10 0 0 68 17 70
2017 CS-02 26 33 16 11 13 0 0 60 25 45

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 60 29 9 1 1 0 0 88 3 70
2017 CS-02 51 36 9 2 2 0 0 87 4 45
2014 CS 59 32 7 0 0 2 0 93 0 44
2014 CS-02 56 33 8 0 0 3 0 91 0 36
2011 CS 58 34 6 1 1 0 0 92 2 290
2011 CS-01 59 29 6 0 0 6 0 94 0 17
2011 CS-02 58 34 5 1 1 0 0 93 2 175
2011 CS-03 58 36 4 1 0 0 0 94 1 72
2011 CS-04 50 33 17 0 0 0 0 83 0 18

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 36 17 10 7 0 1 65 17 70
2017 CS-02 15 40 22 11 11 0 0 55 22 45
2014 CS 14 27 27 5 28 0 0 41 32 44
2014 CS-02 14 31 31 6 19 0 0 44 25 36
2011 CS 28 46 10 10 6 1 0 74 16 292
2011 CS-01 24 47 18 6 0 6 0 75 6 17
2011 CS-02 27 45 10 11 7 0 0 72 18 177
2011 CS-03 26 53 10 7 4 0 0 79 11 72
2011 CS-04 44 28 0 6 17 6 0 76 24 18

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 32 20 9 4 0 1 67 13 70
2017 CS-02 26 29 27 11 7 0 0 55 18 45
2014 CS 25 27 18 16 14 0 0 52 30 44
2014 CS-02 25 25 22 14 14 0 0 50 28 36

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 40 10 7 7 0 1 75 15 70
2017 CS-02 26 40 11 11 11 0 0 67 22 45
2014 CS 25 37 18 14 7 0 0 62 20 44
2014 CS-02 25 31 22 14 8 0 0 56 22 36
2011 CS 38 41 14 3 3 0 0 79 6 293
2011 CS-01 29 41 24 0 0 6 0 75 0 17
2011 CS-02 41 39 14 3 3 0 0 80 6 177
2011 CS-03 36 44 14 4 3 0 0 79 7 73
2011 CS-04 33 39 11 6 6 0 6 76 12 18

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 34 12 4 1 0 0 83 6 70
2017 CS-02 42 36 13 7 2 0 0 78 9 45
2014 CS 50 34 9 7 0 0 0 84 7 44
2014 CS-02 47 36 11 6 0 0 0 83 6 36
2011 CS 45 40 9 3 2 0 0 86 6 293
2011 CS-01 35 47 12 0 0 6 0 88 0 17
2011 CS-02 47 39 7 5 2 0 0 86 7 177
2011 CS-03 45 45 4 3 3 0 0 90 5 73
2011 CS-04 39 33 28 0 0 0 0 72 0 18
2008 CS 36 50 11 4 0 0 0 86 4 28
2008 CS-02 25 60 10 5 0 0 0 85 5 20

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 36 40 14 7 3 0 0 76 10 70
2017 CS-02 26 40 18 11 4 0 0 67 16 45
2014 CS 36 32 28 2 0 2 0 69 2 44
2014 CS-02 36 33 25 3 0 3 0 71 3 36
2011 CS 34 40 17 7 2 0 0 74 9 292
2011 CS-01 29 35 12 12 0 6 6 73 13 17
2011 CS-02 41 38 15 5 2 0 0 79 6 177
2011 CS-03 22 46 18 11 3 0 0 68 14 72
2011 CS-04 17 44 33 6 0 0 0 61 6 18
2008 CS 11 46 21 21 0 0 0 57 21 28
2008 CS-02 5 45 25 25 0 0 0 50 25 20

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 7 20 38 20 10 0 4 32 29 69
2017 CS-02 9 25 36 22 4 0 4 28 35 45
2014 CS 16 23 48 7 5 0 2 12 39 44
2014 CS-02 14 25 47 6 6 0 3 11 40 36
2011 CS 12 32 34 15 5 1 1 20 45 288
2011 CS-01 0 12 41 18 12 6 12 36 14 17
2011 CS-02 12 31 37 14 4 1 1 18 44 176
2011 CS-03 16 37 27 16 4 0 0 20 53 70
2011 CS-04 6 44 22 22 0 0 6 24 53 18
2008 CS 11 4 68 11 7 0 0 18 14 28
2008 CS-02 15 5 70 5 5 0 0 10 20 20

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 13 19 23 19 20 0 6 41 34 69
2017 CS-02 16 20 22 20 18 0 4 40 37 45
2014 CS 20 32 9 25 9 2 2 36 55 44
2014 CS-02 19 31 8 31 8 0 3 40 51 36
2011 CS 12 22 27 27 9 2 2 37 35 289
2011 CS-01 0 6 18 47 12 6 12 71 7 17
2011 CS-02 12 23 24 27 11 2 1 38 37 177
2011 CS-03 14 23 29 28 6 0 0 33 38 69
2011 CS-04 11 28 39 17 0 0 6 18 41 18
2008 CS 14 7 46 25 7 0 0 32 21 28
2008 CS-02 15 10 45 20 10 0 0 30 25 20

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 25 25 16 7 3 9 26 46 69
2017 CS-02 16 31 25 13 4 2 9 20 53 45
2014 CS 18 27 37 11 5 0 2 16 46 44
2014 CS-02 19 28 33 14 3 0 3 17 49 36
2011 CS 22 23 30 15 6 2 1 22 47 290
2011 CS-01 18 0 29 24 12 12 6 43 21 17
2011 CS-02 16 27 34 12 7 3 1 20 44 177
2011 CS-03 30 20 27 20 3 0 0 23 50 70
2011 CS-04 39 33 11 11 0 0 6 12 76 18
2008 CS 11 29 46 11 4 0 0 14 39 28
2008 CS-02 10 30 50 10 0 0 0 10 40 20

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 4 7 30 27 24 0 7 55 12 70
2017 CS-02 4 7 33 31 18 0 6 52 12 45
2014 CS 7 2 35 35 14 2 5 53 10 43
2014 CS-02 9 3 34 34 17 0 3 53 12 35
2011 CS 6 12 37 31 12 1 1 44 18 290
2011 CS-01 0 6 35 18 24 12 6 50 7 17
2011 CS-02 6 8 34 34 14 1 2 50 15 177
2011 CS-03 4 19 44 27 6 0 0 33 23 70
2011 CS-04 0 33 28 33 6 0 0 39 33 18
2008 CS 0 14 36 32 18 0 0 50 14 28
2008 CS-02 0 20 35 30 15 0 0 45 20 20

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 19 22 28 10 16 0 6 28 43 69
2017 CS-02 22 25 27 9 13 0 4 23 49 45
2014 CS 23 25 31 9 9 0 2 19 50 43
2014 CS-02 29 20 29 11 9 0 3 21 50 35
2011 CS 14 22 35 20 6 2 1 27 37 290
2011 CS-01 12 6 35 12 12 18 6 31 23 17
2011 CS-02 10 21 36 24 8 1 1 33 31 177
2011 CS-03 24 26 34 13 3 0 0 16 50 70
2011 CS-04 11 44 33 11 0 0 0 11 56 18
2008 CS 7 25 32 25 11 0 0 36 32 28
2008 CS-02 10 35 30 15 10 0 0 25 45 20

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 6 10 20 28 26 3 7 60 18 69
2017 CS-02 7 11 22 25 29 2 4 57 19 45
2014 CS 2 5 23 32 27 2 9 66 8 44
2014 CS-02 3 6 19 36 31 0 6 71 9 36
2011 CS 4 8 19 33 29 3 3 67 13 291
2011 CS-01 0 0 18 35 24 18 6 77 0 17
2011 CS-02 4 8 19 31 33 3 2 68 13 177
2011 CS-03 3 13 14 39 27 0 4 69 16 71
2011 CS-04 11 6 44 28 6 6 0 35 18 18
2008 CS 4 7 39 36 14 0 0 50 11 28
2008 CS-02 0 5 45 30 20 0 0 50 5 20

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 12 23 34 14 10 1 6 26 38 69
2017 CS-02 11 29 27 13 13 2 4 29 43 45
2014 CS 19 18 27 23 9 2 2 33 38 44
2014 CS-02 17 17 31 22 11 0 3 34 34 36
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 68 10 9 3 0 1 9 87 3 70
2017 CS-02 71 11 9 2 0 2 4 88 2 45
2014 CS 75 5 7 2 0 0 11 90 3 44
2014 CS-02 72 6 6 3 0 0 14 90 3 36
2011 CS 66 13 9 3 5 1 3 82 9 291
2011 CS-01 71 12 0 6 0 6 6 93 7 17
2011 CS-02 69 13 10 1 4 0 3 85 5 176
2011 CS-03 57 17 8 7 7 1 3 77 14 72
2011 CS-04 50 11 6 11 17 0 6 65 29 18
2008 CS 64 11 11 0 0 0 14 88 0 28
2008 CS-02 75 5 10 0 0 0 10 89 0 20

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 24 24 16 3 3 4 54 20 70
2017 CS-02 18 29 20 20 4 4 4 51 27 45
2014 CS 27 41 9 16 2 5 0 72 19 44
2014 CS-02 31 39 8 14 3 6 0 74 18 36

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 36 37 16 6 4 1 0 74 10 70
2017 CS-02 31 31 22 7 7 2 0 64 14 45
2014 CS 38 32 9 9 12 0 0 70 21 44
2014 CS-02 42 36 8 8 6 0 0 78 14 36

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 46 9 19 0 1 0 72 19 70
2017 CS-02 18 47 9 25 0 2 0 66 25 45
2014 CS 34 36 16 9 5 0 0 71 14 44
2014 CS-02 36 39 17 3 6 0 0 75 8 36
2011 CS 20 47 15 13 5 0 0 67 18 292
2011 CS-01 35 24 24 12 0 6 0 63 13 17
2011 CS-02 22 46 14 14 4 0 0 68 18 177
2011 CS-03 15 56 11 10 8 0 0 71 18 72
2011 CS-04 11 50 17 17 6 0 0 61 22 18
2008 CS 25 46 18 4 4 4 0 74 7 28
2008 CS-02 25 60 10 5 0 0 0 85 5 20

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 32 14 14 4 6 3 64 20 70
2017 CS-02 20 29 18 16 7 9 2 55 25 45
2014 CS 23 25 11 14 20 5 2 51 36 44
2014 CS-02 25 25 14 11 17 6 3 55 30 36
2011 CS 18 34 14 16 14 4 1 54 31 290
2011 CS-01 18 41 6 18 6 12 0 67 27 17
2011 CS-02 16 33 17 15 14 3 1 52 31 177
2011 CS-03 23 32 15 14 13 3 0 57 28 71
2011 CS-04 18 35 0 18 24 6 0 56 44 17
2008 CS 21 21 32 11 7 7 0 46 19 28
2008 CS-02 25 25 25 10 10 5 0 53 21 20

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 16 16 17 17 16 4 37 43 70
2017 CS-02 6 11 18 18 22 22 2 23 53 45
2014 CS 7 16 32 11 18 14 2 27 35 44
2014 CS-02 8 17 33 8 17 14 3 30 30 36

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 42 13 6 1 0 0 80 7 70
2017 CS-02 35 38 16 9 2 0 0 73 11 45
2014 CS 39 45 9 7 0 0 0 84 7 44
2014 CS-02 39 44 11 6 0 0 0 83 6 36
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 23 24 12 4 0 0 60 16 70
2017 CS-02 26 25 29 13 7 0 0 51 20 45
2014 CS 23 41 14 14 9 0 0 64 23 44
2014 CS-02 19 42 17 11 11 0 0 61 22 36
2011 CS 30 40 10 13 7 1 0 70 20 291
2011 CS-01 29 47 12 0 0 12 0 87 0 17
2011 CS-02 31 40 10 13 5 1 0 71 18 175
2011 CS-03 32 36 10 16 7 0 0 67 23 73
2011 CS-04 22 44 6 6 17 0 6 71 24 18
2008 CS 11 43 18 21 7 0 0 54 29 28
2008 CS-02 10 35 20 25 10 0 0 45 35 20

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 44 34 13 3 6 0 0 78 9 70
2017 CS-02 38 38 13 2 9 0 0 75 11 45
2014 CS 30 25 20 14 7 2 2 57 21 44
2014 CS-02 22 31 25 8 8 3 3 56 18 36
2011 CS 38 31 13 9 8 0 0 70 17 292
2011 CS-01 41 41 6 6 0 6 0 88 6 17
2011 CS-02 43 26 14 10 7 0 0 69 17 176
2011 CS-03 32 40 14 8 7 0 0 71 15 73
2011 CS-04 22 39 11 11 11 0 6 65 24 18
2008 CS 29 32 14 18 4 4 0 63 22 28
2008 CS-02 30 35 10 20 5 0 0 65 25 20

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 43 34 9 6 7 0 1 78 13 70
2017 CS-02 38 36 11 7 9 0 0 73 16 45
2014 CS 25 38 18 14 5 0 0 64 18 44
2014 CS-02 22 44 19 8 6 0 0 67 14 36
2011 CS 35 38 11 8 7 0 0 73 15 292
2011 CS-01 35 47 12 0 0 6 0 88 0 17
2011 CS-02 39 35 12 7 7 0 0 74 14 176
2011 CS-03 29 44 11 11 5 0 0 73 16 73
2011 CS-04 33 39 0 6 17 0 6 76 24 18
2008 CS 29 25 14 21 7 4 0 56 30 28
2008 CS-02 25 25 15 25 5 5 0 53 32 20

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 71 13 6 0 1 0 9 92 2 70
2017 CS-02 71 18 4 0 0 0 7 95 0 45
2014 CS 75 5 9 0 0 0 11 90 0 44
2014 CS-02 72 6 8 0 0 0 14 90 0 36
2011 CS 74 12 4 2 3 0 4 90 6 291
2011 CS-01 71 12 0 6 0 6 6 93 7 17
2011 CS-02 77 11 5 1 3 0 4 91 4 175
2011 CS-03 66 16 3 5 7 0 3 85 13 73
2011 CS-04 78 6 6 0 0 0 11 94 0 18
2008 CS 75 4 7 0 4 0 11 88 4 28
2008 CS-02 85 0 5 0 0 0 10 94 0 20

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 57 26 10 3 1 0 3 85 4 70
2017 CS-02 51 31 9 2 2 0 4 86 5 45
2014 CS 48 27 9 2 11 2 0 77 14 44
2014 CS-02 47 28 11 3 11 0 0 75 14 36
2011 CS 40 25 11 11 8 2 2 69 20 292
2011 CS-01 47 29 12 6 0 6 0 81 6 17
2011 CS-02 45 26 8 11 6 2 2 74 18 177
2011 CS-03 32 21 14 15 14 3 1 55 30 72
2011 CS-04 17 28 22 6 17 6 6 50 25 18

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 49 33 10 4 3 0 1 83 7 70
2017 CS-02 38 40 11 7 2 0 2 80 9 45

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 56 32 6 4 1 0 1 88 6 70
2017 CS-02 45 38 9 7 0 0 2 84 7 45

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 54 30 7 4 4 0 0 84 9 70
2017 CS-02 40 38 11 7 4 0 0 78 11 45
2014 CS 25 43 14 9 9 0 0 68 18 44
2014 CS-02 22 50 11 6 11 0 0 72 17 36
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 31 19 12 3 9 1 63 16 70
2017 CS-02 24 25 20 16 4 11 0 55 23 45
2014 CS 16 34 11 2 23 14 0 58 29 44
2014 CS-02 19 31 14 0 22 14 0 58 26 36
2011 CS 16 32 23 15 9 5 0 51 25 293
2011 CS-01 24 24 24 18 0 12 0 53 20 17
2011 CS-02 20 32 22 15 7 4 0 54 23 177
2011 CS-03 7 34 26 16 12 4 0 43 30 73
2011 CS-04 17 39 11 0 22 11 0 63 25 18

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 24 30 10 17 13 6 0 57 32 70
2017 CS-02 20 20 13 20 18 9 0 44 42 45
2014 CS 11 23 23 11 25 7 0 36 39 44
2014 CS-02 14 22 28 6 25 6 0 38 32 36
2011 CS 10 30 24 20 14 2 0 40 35 291
2011 CS-01 6 53 12 18 6 6 0 63 25 17
2011 CS-02 13 30 21 22 12 2 0 43 35 175
2011 CS-03 1 29 34 14 21 1 0 31 35 73
2011 CS-04 17 22 17 22 17 6 0 41 41 18
2008 CS 18 32 18 14 11 7 0 54 27 28
2008 CS-02 15 35 15 20 10 5 0 53 32 20

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 30 7 18 16 9 0 55 37 70
2017 CS-02 15 22 9 20 22 11 0 42 48 45
2014 CS 9 20 27 9 28 7 0 32 39 44
2014 CS-02 11 19 33 6 25 6 0 32 32 36
2011 CS 8 26 24 23 14 4 0 36 39 291
2011 CS-01 6 59 0 29 0 6 0 69 31 17
2011 CS-02 12 25 25 19 15 4 0 39 36 175
2011 CS-03 3 21 32 27 14 4 0 24 43 73
2011 CS-04 0 39 11 28 17 6 0 41 47 18
2008 CS 11 32 14 18 14 11 0 48 36 28
2008 CS-02 10 30 15 20 15 10 0 44 39 20

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 18 23 13 17 17 12 0 47 39 70
2017 CS-02 11 22 11 18 22 16 0 39 48 45
2014 CS 14 20 23 9 30 5 0 36 41 44
2014 CS-02 17 22 28 6 25 3 0 40 31 36
2011 CS 9 19 23 21 20 7 0 30 45 290
2011 CS-01 12 35 24 12 12 6 0 50 25 17
2011 CS-02 12 20 22 20 21 6 0 34 43 174
2011 CS-03 3 15 29 23 22 8 0 19 49 73
2011 CS-04 6 22 6 33 17 17 0 33 60 18
2008 CS 14 36 7 21 14 7 0 54 38 28
2008 CS-02 15 35 0 30 15 5 0 53 47 20

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 29 17 20 12 3 0 50 32 70
2017 CS-02 18 27 13 20 18 4 0 46 40 45
2014 CS 9 20 30 23 14 5 0 31 38 44
2014 CS-02 11 19 31 25 11 3 0 31 37 36
2011 CS 8 38 19 22 11 1 0 47 34 290
2011 CS-01 12 47 18 18 0 6 0 63 19 17
2011 CS-02 10 38 20 21 11 1 0 48 32 174
2011 CS-03 5 40 19 21 14 1 0 46 35 73
2011 CS-04 0 33 17 33 11 0 6 35 47 18
2008 CS 7 36 18 25 11 4 0 44 37 28
2008 CS-02 10 30 20 20 15 5 0 42 37 20
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 29 24 16 3 3 0 56 19 70
2017 CS-02 20 22 31 18 4 4 0 44 23 45
2014 CS 20 32 25 2 14 7 0 56 17 44
2014 CS-02 19 31 28 3 14 6 0 53 18 36
2011 CS 18 41 24 10 5 1 0 60 16 293
2011 CS-01 29 47 12 6 0 6 0 81 6 17
2011 CS-02 18 38 27 10 6 1 0 57 17 177
2011 CS-03 12 49 19 14 5 0 0 62 19 73
2011 CS-04 28 33 22 6 6 6 0 65 12 18

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 36 17 3 1 4 1 77 5 70
2017 CS-02 33 36 20 4 2 4 0 72 7 45
2014 CS 23 52 14 7 0 2 2 79 7 44
2014 CS-02 19 56 14 6 0 3 3 79 6 36
2011 CS 36 39 16 3 3 1 2 77 6 293
2011 CS-01 53 29 12 0 0 6 0 88 0 17
2011 CS-02 37 35 19 3 2 1 3 75 5 177
2011 CS-03 30 52 10 1 5 1 0 83 7 73
2011 CS-04 39 28 11 11 6 0 6 71 18 18

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 39 20 3 6 3 1 70 9 70
2017 CS-02 24 40 20 2 9 4 0 67 12 45
2014 CS 34 45 7 11 0 2 0 81 12 44
2014 CS-02 33 47 8 8 0 3 0 83 9 36
2011 CS 24 39 14 12 7 4 0 66 20 292
2011 CS-01 29 47 12 0 0 12 0 87 0 17
2011 CS-02 26 33 16 13 8 3 1 61 22 177
2011 CS-03 21 53 13 7 6 1 0 75 13 72
2011 CS-04 17 33 0 22 17 11 0 56 44 18
2008 CS 18 39 32 7 4 0 0 57 11 28
2008 CS-02 15 30 40 10 5 0 0 45 15 20

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 30 20 14 9 8 4 51 26 70
2017 CS-02 7 29 22 16 11 13 2 42 32 45
2014 CS 23 34 18 7 9 7 2 63 17 44
2014 CS-02 22 31 22 6 8 8 3 59 16 36
2011 CS 11 34 32 13 4 5 1 47 18 292
2011 CS-01 24 24 29 6 0 18 0 57 7 17
2011 CS-02 11 35 32 12 5 6 0 49 18 177
2011 CS-03 11 35 33 14 4 1 1 47 19 72
2011 CS-04 6 28 28 22 11 0 6 35 35 18

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 21 29 26 3 9 9 4 57 13 70
2017 CS-02 16 31 27 4 11 9 2 53 18 45
2014 CS 16 20 18 14 20 11 0 41 39 44
2014 CS-02 17 22 22 11 19 8 0 42 33 36
2011 CS 10 26 17 19 19 8 2 39 41 293
2011 CS-01 24 18 6 24 6 18 6 54 38 17
2011 CS-02 11 23 21 18 19 7 2 37 40 177
2011 CS-03 4 37 14 18 21 5 1 44 41 73
2011 CS-04 17 22 6 28 22 6 0 41 53 18

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 68 9 10 0 1 1 10 87 2 70
2017 CS-02 71 11 9 0 0 2 7 90 0 45
2014 CS 64 7 7 2 0 5 16 89 3 44
2014 CS-02 61 8 6 3 0 3 19 89 4 36

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 63 12 12 1 0 4 9 85 2 70
2017 CS-02 60 13 13 0 0 7 7 85 0 45
2014 CS 71 11 2 0 2 5 9 95 3 44
2014 CS-02 67 14 0 0 3 6 11 97 3 36
2011 CS 57 20 9 2 3 4 5 85 5 291
2011 CS-01 53 18 12 0 0 6 12 86 0 17
2011 CS-02 57 19 9 2 3 5 3 84 6 176
2011 CS-03 57 24 8 3 1 1 6 87 4 72
2011 CS-04 44 28 11 0 6 0 11 81 6 18
2008 CS 79 7 11 0 0 0 4 89 0 28
2008 CS-02 80 5 10 0 0 0 5 89 0 20

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 23 21 11 14 3 0 51 27 70
2017 CS-02 24 22 20 11 18 4 0 49 30 45
2014 CS 14 23 21 9 32 2 0 37 42 44
2014 CS-02 17 25 22 6 31 0 0 42 36 36
2011 CS 16 31 20 17 15 1 0 48 32 290
2011 CS-01 31 19 13 13 19 6 0 53 33 16
2011 CS-02 16 33 19 16 15 1 0 49 31 177
2011 CS-03 13 34 23 17 14 0 0 46 31 71
2011 CS-04 11 28 28 17 11 6 0 41 29 18
2008 CS 7 46 25 14 7 0 0 54 21 28
2008 CS-02 0 55 20 15 10 0 0 55 25 20

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 10 26 20 23 16 1 3 38 41 69
2017 CS-02 11 18 21 27 21 2 0 30 49 44
2014 CS 7 11 14 20 46 2 0 19 68 44
2014 CS-02 8 14 14 25 39 0 0 22 64 36
2011 CS 11 23 14 20 29 1 1 34 51 292
2011 CS-01 18 29 0 29 18 6 0 50 50 17
2011 CS-02 10 20 16 21 32 2 0 30 53 177
2011 CS-03 11 31 17 18 24 0 0 42 42 72
2011 CS-04 11 22 11 22 22 0 11 38 50 18
2008 CS 11 21 11 18 39 0 0 32 57 28
2008 CS-02 10 15 5 20 50 0 0 25 70 20

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 25 22 17 3 3 1 56 21 69
2017 CS-02 20 27 23 21 5 5 0 50 26 44

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 17 22 6 1 6 0 69 8 70
2017 CS-02 40 20 22 9 2 7 0 64 12 45
2014 CS 38 34 11 2 7 5 2 78 10 44
2014 CS-02 39 33 14 0 6 6 3 79 6 36

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 36 16 7 0 1 0 77 7 70
2017 CS-02 33 38 18 9 0 2 0 73 9 45
2014 CS 39 38 14 0 5 5 0 81 5 44
2014 CS-02 39 39 14 0 3 6 0 82 3 36
2011 CS 27 38 18 9 5 2 0 67 14 291
2011 CS-01 41 24 24 6 0 6 0 69 6 17
2011 CS-02 28 41 18 6 6 1 1 70 12 175
2011 CS-03 25 41 16 11 5 1 0 67 17 73
2011 CS-04 22 22 17 17 11 11 0 50 31 18

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 34 10 9 0 0 0 81 9 70
2017 CS-02 42 38 7 13 0 0 0 80 13 45
2014 CS 34 36 14 5 11 0 0 71 16 44
2014 CS-02 33 36 14 6 11 0 0 69 17 36
2011 CS 34 44 12 6 4 0 0 78 10 290
2011 CS-01 35 47 12 0 0 6 0 88 0 17
2011 CS-02 36 42 13 6 4 0 0 78 10 174
2011 CS-03 33 48 10 5 4 0 0 81 10 73
2011 CS-04 28 44 11 11 6 0 0 72 17 18
2008 CS 21 54 18 7 0 0 0 75 7 28
2008 CS-02 20 50 20 10 0 0 0 70 10 20

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 38 34 6 17 4 0 0 73 22 70
2017 CS-02 33 36 4 20 7 0 0 69 27 45
2014 CS 27 34 9 20 9 0 0 61 29 44
2014 CS-02 31 33 8 17 11 0 0 64 28 36
2011 CS 29 38 20 8 4 1 0 68 12 292
2011 CS-01 29 53 12 0 0 6 0 88 0 17
2011 CS-02 33 34 20 8 5 1 0 67 13 176
2011 CS-03 23 44 22 8 3 0 0 67 11 73
2011 CS-04 17 50 17 6 6 0 6 71 12 18

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 40 29 13 17 1 0 0 68 19 70
2017 CS-02 31 29 16 22 2 0 0 60 25 45
2014 CS 34 29 14 16 7 0 0 63 23 44
2014 CS-02 39 25 14 14 8 0 0 64 22 36
2011 CS 27 42 16 10 4 0 0 70 14 291
2011 CS-01 31 56 6 0 0 6 0 93 0 16
2011 CS-02 30 39 17 10 5 0 0 69 14 176
2011 CS-03 22 48 16 10 4 0 0 70 14 73
2011 CS-04 17 44 17 17 0 0 6 65 18 18
2008 CS 29 43 21 4 4 0 0 71 7 28
2008 CS-02 25 45 20 5 5 0 0 70 10 20

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 42 23 16 13 3 3 0 67 16 69
2017 CS-02 35 25 18 16 2 4 0 63 19 45
2014 CS 36 34 11 9 7 2 0 72 16 44
2014 CS-02 33 36 11 8 8 3 0 71 17 36
2011 CS 40 27 14 9 6 4 0 69 16 291
2011 CS-01 19 50 13 6 6 6 0 73 13 16
2011 CS-02 41 26 14 9 6 4 0 69 16 176
2011 CS-03 40 32 15 8 5 0 0 71 14 73
2011 CS-04 39 11 17 17 6 11 0 56 25 18
2008 CS 36 25 25 11 0 4 0 63 11 28
2008 CS-02 35 30 20 10 0 5 0 68 11 20
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CS 22 51 27 70
2017 CS-02 20 51 29 45
2014 CS 16 54 30 44
2014 CS-02 17 53 31 36
2011 CS 19 50 31 293
2011 CS-01 12 53 35 17
2011 CS-02 19 49 33 177
2011 CS-03 15 55 30 73
2011 CS-04 39 33 28 18

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CS 27 13 13 0 40 7 15
2011 CS 16 38 35 7 9999 4 55
2011 CS-02 9 42 39 3 9999 6 33
2011 CS-03 27 27 36 9 9999 0 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 19 81 69
2017 CS-02 16 84 44
2014 CS 12 88 43

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CS 46 13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CS 39 13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CS 39 13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CS 54 13

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CS 38 13

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CS 62 13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CS 39 13

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CS 0 13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CS 38 13

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CS 61 13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CS 38 13

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CS 0 13

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CS 0 12

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CS 0 12

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CS 42 12

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CS 0 12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 100 0 13

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 20 23 22 13 6 14 3 51 23 70
2017 CS-02 16 22 20 18 7 15 2 46 30 45
2014 CS 25 16 25 7 5 16 7 53 15 44
2014 CS-02 28 11 28 3 6 17 8 52 11 36

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 32 17 10 4 6 0 66 15 70
2017 CS-02 22 29 20 13 7 9 0 56 22 45
2014 CS 34 27 20 5 7 7 0 66 12 44
2014 CS-02 33 28 19 3 8 8 0 67 12 36
2011 CS 31 35 18 9 3 4 0 69 12 293
2011 CS-01 47 24 12 6 0 12 0 80 7 17
2011 CS-02 34 32 18 8 4 4 0 68 13 177
2011 CS-03 23 48 19 5 1 3 0 73 7 73
2011 CS-04 33 33 6 22 0 6 0 71 24 18
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 50 10 6 7 1 3 76 14 70
2017 CS-02 18 58 4 9 9 2 0 77 18 45
2014 CS 23 52 14 5 0 5 2 81 5 44
2014 CS-02 17 58 17 6 0 3 0 77 6 36
2011 CS 9 37 20 17 6 6 4 51 27 293
2011 CS-01 6 29 24 18 0 18 6 46 23 17
2011 CS-02 11 36 20 18 7 7 1 51 28 177
2011 CS-03 8 37 22 16 5 3 8 51 25 73
2011 CS-04 0 44 17 17 0 0 22 57 21 18
2008 CS 21 43 11 14 4 0 7 69 19 28
2008 CS-02 20 45 10 15 5 0 5 68 21 20

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 17 26 26 6 3 17 6 55 11 70
2017 CS-02 15 27 25 7 4 20 2 54 14 45
2014 CS 18 25 23 9 7 9 9 53 20 44
2014 CS-02 17 22 28 11 3 11 8 48 17 36
2011 CS 5 18 26 10 9 11 20 34 28 292
2011 CS-01 0 25 44 0 0 19 13 36 0 16
2011 CS-02 7 19 24 11 9 11 19 38 29 177
2011 CS-03 3 18 23 11 11 10 25 31 33 73
2011 CS-04 6 0 39 6 17 6 28 8 33 18

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 34 27 14 10 1 10 3 70 13 70
2017 CS-02 20 36 20 11 2 11 0 62 15 45
2014 CS 19 29 20 11 7 11 2 55 21 44
2014 CS-02 17 31 25 11 3 14 0 55 16 36
2011 CS 17 29 21 7 4 15 8 60 13 292
2011 CS-01 35 24 18 0 0 12 12 77 0 17
2011 CS-02 18 29 21 7 5 16 3 59 15 176
2011 CS-03 15 30 22 4 4 10 15 60 11 73
2011 CS-04 11 28 17 11 0 17 17 58 17 18
2008 CS 14 39 14 14 0 11 7 65 17 28
2008 CS-02 20 30 15 20 0 10 5 59 24 20

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 23 30 19 7 6 14 1 63 15 70
2017 CS-02 15 31 16 11 9 18 0 57 24 45
2014 CS 18 29 16 14 14 7 2 52 30 44
2014 CS-02 22 31 17 11 11 8 0 58 24 36
2011 CS 12 29 23 9 5 14 7 52 18 291
2011 CS-01 25 31 19 0 0 19 6 75 0 16
2011 CS-02 12 28 24 10 7 15 3 50 20 177
2011 CS-03 8 33 21 8 6 10 14 55 18 72
2011 CS-04 11 22 28 6 0 17 17 50 8 18
2008 CS 11 29 18 25 7 4 7 44 36 28
2008 CS-02 15 25 15 25 10 5 5 44 39 20
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 9 91 70
2014 CS-02 0 100 35

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 14 27 22 4 3 20 10 59 10 70
2017 CS-02 9 33 22 4 2 20 9 59 9 45
2014 CS 18 23 18 2 5 20 14 62 10 44
2014 CS-02 19 19 19 3 0 22 17 64 5 36

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 35 19 3 3 9 6 71 7 70
2017 CS-02 16 38 20 2 4 13 6 67 8 45
2014 CS 32 32 16 2 5 9 5 74 8 44
2014 CS-02 28 36 17 0 3 11 6 77 3 36
2011 CS 34 35 19 4 3 5 0 73 7 293
2011 CS-01 47 35 6 6 0 6 0 88 6 17
2011 CS-02 36 32 20 3 2 7 0 73 5 177
2011 CS-03 29 42 19 3 3 4 0 74 6 73
2011 CS-04 33 28 22 17 0 0 0 61 17 18
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 28 30 11 10 17 0 3 60 28 70
2017 CS-02 31 33 11 9 16 0 0 64 25 45

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 27 30 22 7 11 0 3 59 19 70
2017 CS-02 22 27 31 7 13 0 0 49 20 45

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 35 12 9 4 0 4 75 13 70
2017 CS-02 33 31 18 9 7 0 2 66 16 45

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 28 19 21 13 0 3 45 35 68
2017 CS-02 11 27 21 23 18 0 0 38 41 44

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 48 29 13 3 3 0 4 80 6 70
2017 CS-02 44 29 18 4 4 0 0 73 9 45

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 37 22 20 9 9 0 4 61 18 70
2017 CS-02 38 20 25 11 7 0 0 58 18 45

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 29 31 22 12 3 1 3 62 15 69
2017 CS-02 25 30 23 18 2 2 0 56 21 44

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 27 26 12 6 1 3 55 18 70
2017 CS-02 24 22 29 16 7 2 0 48 23 45

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 32 20 12 6 1 4 60 19 69
2017 CS-02 23 30 21 18 5 2 2 55 24 44

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 31 26 26 12 3 0 3 59 15 70
2017 CS-02 24 27 31 16 2 0 0 51 18 45

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 68 22 4 4 0 0 1 91 4 70
2017 CS-02 71 18 4 7 0 0 0 89 7 45

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 66 21 7 0 1 0 4 91 2 70
2017 CS-02 67 22 4 0 2 0 4 93 2 45

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 59 24 10 3 1 0 3 85 4 70
2017 CS-02 53 33 9 0 2 0 2 89 2 45

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 63 20 7 3 4 0 3 85 7 70
2017 CS-02 58 22 11 2 4 0 2 82 7 45

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 61 14 1 0 1 0 21 96 2 70
2017 CS-02 55 16 2 0 2 0 25 94 3 45

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 59 24 7 3 0 0 7 89 3 70
2017 CS-02 58 20 11 2 0 0 9 85 2 45

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 57 16 12 9 4 0 3 75 13 70
2017 CS-02 51 18 18 7 7 0 0 69 13 45

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 47 33 13 1 3 0 3 83 4 70
2017 CS-02 49 40 9 0 2 0 0 89 2 45

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 16 38 27 10 6 1 1 56 16 70
2017 CS-02 13 33 31 11 9 2 0 48 21 45

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 7 6 39 26 20 1 0 47 13 69
2017 CS-02 9 7 40 22 20 2 0 43 16 45

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 33 38 17 7 1 1 1 73 9 70
2017 CS-02 22 47 18 7 2 2 2 72 9 45

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 26 35 16 17 6 0 0 61 23 70
2017 CS-02 18 35 18 25 4 0 0 53 29 45
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 17 83 70
2017 CS-02 20 80 45

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CS 83 17 12

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 39 30 10 10 10 0 0 70 20 10
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 25 19 19 16 14 7 0 27 73 70
2017 CS-02 22 20 16 16 18 9 0 24 76 45

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 22 46
2017 CS-02 20 30

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 33 46
2017 CS-02 20 30

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CS 13 46
2017 CS-02 13 30

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CS 46 46
2017 CS-02 43 30

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CS 2 46
2017 CS-02 3 30

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CS 48 46
2017 CS-02 50 30

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CS 4 45 13 13 4 20 46
2017 CS-02 7 53 13 13 3 10 30

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 10 26 19 13 23 2 6 39 39 47
2017 CS-02 10 26 26 6 23 3 6 39 32 31

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CS 4 13 11 11 57 0 4 18 71 47
2017 CS-02 6 16 16 10 45 0 6 24 59 31
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