2017 Public Service Employee Survey Results for Global Affairs Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 43 4 15 5 0 0 75 20 111
2017 Language of service - Both English and French 23 51 7 13 6 0 0 75 19 1003
2014 Language of service - English only 33 40 8 12 6 0 0 74 18 109
2014 Language of service - Both English and French 30 53 5 10 2 0 0 83 12 964

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 11 4 3 0 1 2 93 3 111
2017 Language of service - Both English and French 59 30 4 4 2 0 0 90 6 1000
2014 Language of service - English only 64 24 5 4 1 1 1 90 5 109
2014 Language of service - Both English and French 61 29 5 4 1 0 0 90 5 963

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 75 13 2 6 3 0 0 89 9 111
2017 Language of service - Both English and French 47 26 7 13 7 0 0 73 20 1003
2014 Language of service - English only 65 19 6 4 3 0 3 87 7 109
2014 Language of service - Both English and French 45 25 9 13 8 0 0 70 21 963

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 29 3 14 9 0 1 74 23 111
2017 Language of service - Both English and French 34 37 6 14 8 0 0 72 22 1001
2014 Language of service - English only 38 38 5 16 3 0 0 76 19 108
2014 Language of service - Both English and French 39 37 8 10 6 0 0 77 16 963

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 29 11 15 9 1 0 64 24 111
2017 Language of service - Both English and French 21 42 13 16 7 0 0 64 23 1003
2014 Language of service - English only 28 35 12 13 11 0 1 63 24 109
2014 Language of service - Both English and French 21 41 14 17 6 0 0 63 23 963

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 28 4 6 4 0 0 87 9 110
2017 Language of service - Both English and French 49 37 7 5 2 0 0 86 7 1001
2014 Language of service - English only 39 41 11 6 3 0 0 81 8 109
2014 Language of service - Both English and French 48 38 7 5 2 0 0 86 7 963

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 61 27 3 4 4 0 0 88 9 110
2017 Language of service - Both English and French 53 35 5 5 3 0 0 87 8 1003
2014 Language of service - English only 43 41 6 8 2 0 0 84 10 108
2014 Language of service - Both English and French 51 35 6 6 1 0 0 86 8 964

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 41 33 11 11 3 0 0 74 15 110
2017 Language of service - Both English and French 34 42 8 11 4 0 0 77 15 1002
2014 Language of service - English only 40 36 11 9 3 1 0 77 12 109
2014 Language of service - Both English and French 38 40 11 8 2 1 0 79 10 963

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 26 11 10 5 1 0 73 16 110
2017 Language of service - Both English and French 27 33 14 16 10 0 0 60 26 1002
2014 Language of service - English only 33 25 15 17 7 3 1 60 25 109
2014 Language of service - Both English and French 25 35 15 14 9 0 0 61 24 963

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 27 6 14 12 3 6 65 28 111
2017 Language of service - Both English and French 23 27 10 15 12 1 13 57 31 1002
2014 Language of service - English only 29 32 8 18 5 0 8 66 25 109
2014 Language of service - Both English and French 27 28 8 14 10 1 12 63 27 964

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 38 4 5 4 0 0 86 10 111
2017 Language of service - Both English and French 41 43 8 5 3 0 0 84 8 1003
2014 Language of service - English only 32 35 16 13 4 0 0 67 17 109
2014 Language of service - Both English and French 37 43 10 7 3 0 0 81 10 964

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 35 12 9 9 2 0 70 18 111
2017 Language of service - Both English and French 23 38 16 15 8 0 0 61 23 1002
2014 Language of service - English only 18 41 7 20 13 1 0 59 33 109
2014 Language of service - Both English and French 18 39 19 15 9 0 0 57 24 963

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 37 6 7 5 1 0 82 12 111
2017 Language of service - Both English and French 27 45 13 11 4 0 0 72 15 1002

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 33 6 1 3 0 0 90 4 111
2017 Language of service - Both English and French 43 41 8 5 2 0 0 85 7 1003
2014 Language of service - English only 38 41 9 8 4 0 0 79 12 109
2014 Language of service - Both English and French 40 44 9 5 2 0 0 85 6 963

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 31 8 11 6 1 0 75 18 111
2017 Language of service - Both English and French 29 37 15 11 8 0 0 66 19 1002

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 25 7 1 3 0 0 90 4 111
2017 Language of service - Both English and French 58 33 6 2 1 0 0 91 3 1000
2014 Language of service - English only 57 26 10 7 0 0 0 83 7 108
2014 Language of service - Both English and French 63 29 6 1 1 0 0 92 2 961

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 40 11 6 4 0 0 79 10 111
2017 Language of service - Both English and French 34 41 10 9 5 0 0 75 14 1002
2014 Language of service - English only 23 43 9 16 9 0 1 66 25 109
2014 Language of service - Both English and French 23 46 11 13 6 0 0 70 19 963

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 41 12 6 6 0 0 76 12 111
2017 Language of service - Both English and French 35 36 13 10 6 0 0 71 15 1000
2014 Language of service - English only 25 38 15 15 8 0 0 62 23 109
2014 Language of service - Both English and French 29 39 15 12 5 0 0 67 17 963

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 38 36 12 5 7 1 0 75 12 111
2017 Language of service - Both English and French 32 37 16 10 4 0 0 69 15 1002
2014 Language of service - English only 27 32 21 10 10 0 0 59 20 108
2014 Language of service - Both English and French 30 40 15 11 4 0 0 70 15 963

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 34 8 2 2 1 0 88 3 111
2017 Language of service - Both English and French 45 41 7 4 2 0 0 86 7 1002
2014 Language of service - English only 37 37 16 9 1 0 1 74 10 109
2014 Language of service - Both English and French 42 42 9 4 2 0 0 85 6 960

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 30 14 10 9 2 4 65 21 110
2017 Language of service - Both English and French 17 32 22 16 12 0 1 50 28 1003
2014 Language of service - English only 30 35 20 7 8 0 0 65 15 109
2014 Language of service - Both English and French 19 28 23 16 13 0 1 48 29 964

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 22 33 21 9 2 6 33 32 110
2017 Language of service - Both English and French 11 26 37 17 7 1 2 24 37 996
2014 Language of service - English only 15 20 39 15 7 1 2 23 37 109
2014 Language of service - Both English and French 14 31 34 14 5 0 1 19 46 957

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 18 23 26 16 2 9 46 28 110
2017 Language of service - Both English and French 10 21 31 23 8 2 4 33 34 997
2014 Language of service - English only 17 19 30 20 8 1 4 30 38 109
2014 Language of service - Both English and French 16 29 31 17 5 2 2 22 46 961

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 25 28 13 12 3 3 26 44 111
2017 Language of service - Both English and French 23 28 28 12 5 1 2 18 53 999
2014 Language of service - English only 28 28 24 10 7 0 3 17 59 109
2014 Language of service - Both English and French 25 33 26 11 3 1 2 14 59 961

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 19 33 23 9 3 6 35 29 110
2017 Language of service - Both English and French 14 27 36 15 6 1 2 21 42 998
2014 Language of service - English only 14 19 37 20 8 0 2 29 33 107
2014 Language of service - Both English and French 15 30 34 16 4 1 2 20 45 960

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 18 25 13 6 5 6 21 50 110
2017 Language of service - Both English and French 29 30 23 9 6 1 2 15 61 1000
2014 Language of service - English only 27 31 21 11 7 0 3 19 60 109
2014 Language of service - Both English and French 31 32 23 9 3 0 1 12 64 961

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 16 25 21 12 4 11 38 32 110
2017 Language of service - Both English and French 13 24 31 21 7 1 3 30 39 997
2014 Language of service - English only 12 20 27 19 16 1 5 37 34 108
2014 Language of service - Both English and French 15 23 31 19 7 1 3 28 40 962

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 27 25 14 7 3 7 23 49 109
2017 Language of service - Both English and French 21 30 31 10 5 1 2 16 52 1000
2014 Language of service - English only 35 26 16 11 6 2 4 19 64 109
2014 Language of service - Both English and French 23 31 30 9 3 1 2 12 56 959
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 16 6 6 4 0 0 84 10 111
2017 Language of service - Both English and French 59 23 5 8 4 0 1 83 12 1001
2014 Language of service - English only 71 14 4 5 2 0 5 89 7 109
2014 Language of service - Both English and French 58 22 6 9 4 0 1 81 13 964

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 29 14 11 9 5 6 61 23 111
2017 Language of service - Both English and French 24 35 15 10 8 4 4 64 19 1002
2014 Language of service - English only 27 28 19 7 13 2 5 58 22 109
2014 Language of service - Both English and French 31 33 16 8 6 3 2 69 15 964

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 22 14 8 9 2 2 68 17 111
2017 Language of service - Both English and French 42 36 8 8 5 0 0 79 13 1001
2014 Language of service - English only 34 32 12 11 10 1 0 67 22 109
2014 Language of service - Both English and French 43 34 8 9 5 1 0 78 14 964

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 29 6 15 11 3 2 65 28 110
2017 Language of service - Both English and French 32 41 10 10 5 0 1 74 16 997
2014 Language of service - English only 26 36 8 21 6 2 1 64 28 109
2014 Language of service - Both English and French 27 48 10 10 3 0 1 76 13 963

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 21 13 11 9 9 3 62 23 111
2017 Language of service - Both English and French 32 32 13 9 7 6 2 69 17 1002
2014 Language of service - English only 29 17 14 21 6 10 3 53 31 109
2014 Language of service - Both English and French 32 32 13 10 7 5 2 69 18 964

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 13 18 15 14 17 8 38 39 110
2017 Language of service - Both English and French 13 28 15 19 11 10 4 47 35 1003
2014 Language of service - English only 10 21 20 12 20 15 2 38 38 108
2014 Language of service - Both English and French 10 26 20 22 11 9 2 41 37 964

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 32 5 11 3 2 0 80 14 111
2017 Language of service - Both English and French 45 40 7 6 2 0 0 85 9 1002
2014 Language of service - English only 37 39 10 8 6 0 0 77 13 109
2014 Language of service - Both English and French 43 42 8 5 2 0 0 85 7 964
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 32 14 3 6 1 0 77 9 111
2017 Language of service - Both English and French 32 39 11 11 6 1 1 72 17 1002
2014 Language of service - English only 25 44 12 9 8 2 0 71 17 109
2014 Language of service - Both English and French 28 39 12 13 6 1 1 69 19 964

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 32 8 3 8 1 1 81 11 111
2017 Language of service - Both English and French 40 35 11 7 4 2 0 77 11 1001
2014 Language of service - English only 37 31 13 8 6 4 2 72 15 109
2014 Language of service - Both English and French 39 34 14 7 4 2 0 74 12 963

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 34 5 7 8 1 0 80 15 111
2017 Language of service - Both English and French 39 38 10 9 4 1 0 77 13 1002
2014 Language of service - English only 29 38 9 14 8 1 1 68 23 109
2014 Language of service - Both English and French 37 36 11 10 5 1 0 74 15 964

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 82 13 3 1 0 0 1 96 1 111
2017 Language of service - Both English and French 71 20 4 3 1 0 1 92 4 1000
2014 Language of service - English only 80 7 5 5 0 0 4 90 5 109
2014 Language of service - Both English and French 69 18 5 5 2 0 0 88 7 964

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 14 8 8 5 6 8 75 16 111
2017 Language of service - Both English and French 33 27 11 8 7 5 10 70 17 1000
2014 Language of service - English only 44 17 13 9 8 5 4 67 19 109
2014 Language of service - Both English and French 29 27 12 8 4 6 13 70 16 964

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 19 3 5 6 3 0 85 11 111
2017 Language of service - Both English and French 47 32 10 5 5 1 0 80 10 1001

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 19 8 3 5 6 0 83 9 111
2017 Language of service - Both English and French 50 28 10 4 6 1 0 79 11 1001

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 24 7 3 7 3 0 82 11 110
2017 Language of service - Both English and French 42 31 11 9 5 0 0 74 15 997
2014 Language of service - English only 40 26 17 8 8 1 1 67 16 109
2014 Language of service - Both English and French 38 36 12 9 4 1 0 75 13 963
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 46 13 4 0 4 17 79 5 22
2017 Language of service - Both English and French 18 39 14 14 5 3 7 63 21 515
2014 Language of service - English only 34 25 21 12 4 4 0 62 17 24
2014 Language of service - Both English and French 21 41 14 11 6 2 5 67 18 487

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 23 13 12 5 14 2 64 21 110
2017 Language of service - Both English and French 23 37 16 13 7 5 0 63 20 1001
2014 Language of service - English only 24 33 15 9 7 11 0 65 19 109
2014 Language of service - Both English and French 20 38 20 10 7 5 0 61 18 961

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 26 17 15 7 3 2 59 23 111
2017 Language of service - Both English and French 19 37 20 13 9 2 0 57 23 1003
2014 Language of service - English only 13 37 16 19 11 3 0 52 31 109
2014 Language of service - Both English and French 16 33 23 17 9 2 0 50 27 961

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 19 13 29 9 4 2 45 40 110
2017 Language of service - Both English and French 11 31 24 20 10 4 0 44 31 999
2014 Language of service - English only 9 27 18 21 17 6 1 39 41 109
2014 Language of service - Both English and French 9 28 26 21 13 4 0 38 35 963

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 23 14 13 14 9 2 53 31 111
2017 Language of service - Both English and French 12 27 20 19 16 6 0 42 36 1001
2014 Language of service - English only 13 20 20 18 23 5 0 35 44 109
2014 Language of service - Both English and French 11 22 22 21 18 6 0 35 41 962

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 30 12 22 8 5 2 56 32 111
2017 Language of service - Both English and French 11 33 24 17 12 2 0 46 30 999
2014 Language of service - English only 12 31 13 24 13 6 1 46 40 109
2014 Language of service - Both English and French 10 30 21 24 13 2 0 40 38 961
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 40 19 8 3 3 0 70 11 111
2017 Language of service - Both English and French 17 48 19 11 5 0 0 65 16 999
2014 Language of service - English only 17 49 12 11 8 3 0 68 20 109
2014 Language of service - Both English and French 15 42 21 12 7 1 0 59 20 961

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 36 12 4 2 5 0 82 6 111
2017 Language of service - Both English and French 36 46 12 2 1 2 0 84 4 998
2014 Language of service - English only 36 45 10 3 4 3 0 83 7 109
2014 Language of service - Both English and French 40 42 10 4 2 1 0 84 6 962

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 29 6 10 5 4 3 77 17 111
2017 Language of service - Both English and French 38 38 10 7 4 2 1 78 11 1001
2014 Language of service - English only 38 34 9 9 5 3 2 76 15 109
2014 Language of service - Both English and French 42 35 10 7 3 2 1 79 11 964

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 30 15 10 7 6 1 66 18 111
2017 Language of service - Both English and French 28 35 17 11 5 3 1 66 17 999
2014 Language of service - English only 22 40 17 9 8 3 1 65 18 108
2014 Language of service - Both English and French 29 37 15 10 5 3 1 69 15 964

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 17 12 12 20 14 2 48 38 110
2017 Language of service - Both English and French 14 21 17 17 19 8 5 40 41 1000
2014 Language of service - English only 10 24 15 17 22 6 6 38 45 109
2014 Language of service - Both English and French 13 22 19 18 18 8 2 39 40 963

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 25 9 2 2 2 3 87 4 111
2017 Language of service - Both English and French 46 30 8 9 3 1 2 78 13 1002
2014 Language of service - English only 64 17 7 4 2 2 4 86 6 109
2014 Language of service - Both English and French 44 31 10 9 4 1 1 76 13 964

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 24 4 1 3 3 3 91 4 111
2017 Language of service - Both English and French 54 31 6 4 2 2 1 87 6 1003
2014 Language of service - English only 63 20 5 5 3 2 3 87 7 109
2014 Language of service - Both English and French 57 31 5 4 1 2 1 90 5 964

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 18 10 24 20 4 0 44 46 111
2017 Language of service - Both English and French 13 26 17 22 20 1 0 41 42 1001
2014 Language of service - English only 12 19 17 26 23 2 0 32 50 109
2014 Language of service - Both English and French 11 30 20 20 16 1 0 42 37 964

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 14 7 19 40 2 3 31 62 111
2017 Language of service - Both English and French 11 23 11 19 32 1 2 35 54 998
2014 Language of service - English only 11 18 14 20 35 1 1 30 56 109
2014 Language of service - Both English and French 12 23 14 23 26 2 2 36 50 964

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 27 22 13 7 6 2 54 22 110
2017 Language of service - Both English and French 13 36 28 14 7 3 0 50 21 1002

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 29 17 7 3 4 2 72 10 109
2017 Language of service - Both English and French 32 41 15 5 3 3 1 75 9 1001
2014 Language of service - English only 40 33 15 4 3 5 0 78 7 109
2014 Language of service - Both English and French 40 40 12 4 2 3 0 82 6 962

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 35 12 9 3 1 0 75 12 110
2017 Language of service - Both English and French 28 47 13 9 3 1 0 75 12 1002
2014 Language of service - English only 28 41 12 13 3 3 0 71 17 109
2014 Language of service - Both English and French 33 43 13 7 3 1 0 77 10 964

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 34 8 10 3 1 0 79 13 111
2017 Language of service - Both English and French 33 42 13 8 4 0 0 75 12 1002
2014 Language of service - English only 33 35 15 10 7 0 0 68 17 109
2014 Language of service - Both English and French 31 42 11 9 5 0 0 74 15 962

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 27 17 12 3 0 0 69 15 111
2017 Language of service - Both English and French 24 34 23 12 5 1 0 59 17 998
2014 Language of service - English only 13 40 19 18 10 0 0 52 28 109
2014 Language of service - Both English and French 22 39 20 13 5 1 0 61 18 963

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 29 11 13 3 0 0 73 16 111
2017 Language of service - Both English and French 23 40 19 11 6 0 0 64 17 1000
2014 Language of service - English only 13 38 21 18 10 0 0 51 29 109
2014 Language of service - Both English and French 21 41 20 12 6 0 0 62 18 963

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 31 10 5 8 2 1 76 13 111
2017 Language of service - Both English and French 33 33 14 8 7 3 2 69 16 997
2014 Language of service - English only 23 24 23 14 10 4 3 51 25 109
2014 Language of service - Both English and French 33 30 16 11 6 4 1 66 18 961
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 35 44 21 111
2017 Language of service - Both English and French 34 41 25 1002
2014 Language of service - English only 46 25 29 109
2014 Language of service - Both English and French 34 38 28 964

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 10 37 20 12 7 15 40
2017 Language of service - Both English and French 11 50 19 9 5 6 339
2014 Language of service - English only 20 33 15 16 9999 16 50
2014 Language of service - Both English and French 11 58 17 7 9999 6 333
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 24 76 111
2017 Language of service - Both English and French 17 83 999
2014 Language of service - English only 25 75 108
2014 Language of service - Both English and French 19 81 960

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 27
2017 Language of service - Both English and French 39 170
2014 Language of service - English only 42 27
2014 Language of service - Both English and French 41 180

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 72 27
2017 Language of service - Both English and French 69 170
2014 Language of service - English only 73 27
2014 Language of service - Both English and French 68 180

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 6 170
2014 Language of service - English only 0 27
2014 Language of service - Both English and French 9 180

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 27
2014 Language of service - English only 0 27
2014 Language of service - Both English and French 0 180

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 7 170
2014 Language of service - English only 0 27
2014 Language of service - Both English and French 3 180

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 170
2014 Language of service - Both English and French 11 180

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 4 170
2014 Language of service - Both English and French 6 180

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 27
2017 Language of service - Both English and French 47 169
2014 Language of service - English only 52 27
2014 Language of service - Both English and French 47 181

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 27
2017 Language of service - Both English and French 38 169
2014 Language of service - English only 57 27
2014 Language of service - Both English and French 42 181

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 27
2017 Language of service - Both English and French 47 169
2014 Language of service - English only 55 27
2014 Language of service - Both English and French 43 181

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 43 27
2017 Language of service - Both English and French 42 169
2014 Language of service - English only 49 27
2014 Language of service - Both English and French 39 181

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 27
2017 Language of service - Both English and French 33 169
2014 Language of service - English only 41 27
2014 Language of service - Both English and French 30 181

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 68 27
2017 Language of service - Both English and French 57 169
2014 Language of service - English only 45 27
2014 Language of service - Both English and French 61 181

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 27
2017 Language of service - Both English and French 33 169
2014 Language of service - English only 33 27
2014 Language of service - Both English and French 40 181

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 9 169
2014 Language of service - Both English and French 8 181

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 18 169
2014 Language of service - Both English and French 14 181

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 50 27
2017 Language of service - Both English and French 51 169
2014 Language of service - English only 56 27
2014 Language of service - Both English and French 49 181

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 27
2017 Language of service - Both English and French 32 169
2014 Language of service - English only 34 27
2014 Language of service - Both English and French 38 181

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 14 169
2014 Language of service - Both English and French 11 181

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 27
2017 Language of service - Both English and French 56 169
2014 Language of service - English only 67 27
2014 Language of service - Both English and French 52 181

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 27
2017 Language of service - Both English and French 31 169
2014 Language of service - English only 30 27
2014 Language of service - Both English and French 29 181

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 18 169
2014 Language of service - Both English and French 26 181

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 169
2014 Language of service - Both English and French 20 181

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 9 169
2014 Language of service - Both English and French 14 181

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 8 169
2014 Language of service - Both English and French 9 181

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 169
2014 Language of service - English only 18 27
2014 Language of service - Both English and French 13 181

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 14 169
2014 Language of service - English only 22 27
2014 Language of service - Both English and French 12 181

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 27
2017 Language of service - Both English and French 23 169
2014 Language of service - Both English and French 21 181

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 25
2017 Language of service - Both English and French 9 155
2014 Language of service - Both English and French 10 165

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 25
2017 Language of service - Both English and French 14 155
2014 Language of service - Both English and French 17 165

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 7 155
2014 Language of service - Both English and French 10 165

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 5 155
2014 Language of service - Both English and French 4 165

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 155
2014 Language of service - Both English and French 17 165

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 16 155
2014 Language of service - English only 31 26
2014 Language of service - Both English and French 9 165

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 155
2014 Language of service - Both English and French 12 165

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 25
2017 Language of service - Both English and French 10 155
2014 Language of service - Both English and French 11 165

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 9 155
2014 Language of service - Both English and French 14 165

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 25
2017 Language of service - Both English and French 28 155
2014 Language of service - English only 43 26
2014 Language of service - Both English and French 25 165

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 12 155
2014 Language of service - English only 19 26
2014 Language of service - Both English and French 18 165

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 25
2017 Language of service - Both English and French 55 155
2014 Language of service - English only 62 26
2014 Language of service - Both English and French 49 165

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 25
2014 Language of service - English only 0 26

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 25
2017 Language of service - Both English and French 54 155
2014 Language of service - English only 47 26
2014 Language of service - Both English and French 51 165

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 25

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 19 155
2014 Language of service - Both English and French 13 165

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 96 4 27
2017 Language of service - Both English and French 96 4 169

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 16 15 12 13 22 9 43 36 111
2017 Language of service - Both English and French 11 19 20 8 9 23 9 45 25 1003
2014 Language of service - English only 11 17 24 6 9 27 6 42 22 109
2014 Language of service - Both English and French 12 20 20 8 9 24 7 46 25 963

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 22 17 9 10 15 2 57 22 111
2017 Language of service - Both English and French 18 32 22 9 7 11 2 57 19 1003
2014 Language of service - English only 17 23 24 10 7 17 2 49 21 109
2014 Language of service - Both English and French 17 31 20 8 7 15 2 58 18 963
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 46 10 4 3 4 13 79 8 110
2017 Language of service - Both English and French 22 48 8 7 3 2 11 80 11 1003
2014 Language of service - English only 23 57 7 7 2 2 3 84 9 109
2014 Language of service - Both English and French 21 51 11 5 2 1 9 80 8 963

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 15 25 7 4 20 16 42 19 110
2017 Language of service - Both English and French 7 19 23 12 8 19 12 37 30 1002
2014 Language of service - English only 6 15 24 12 9 20 14 32 32 109
2014 Language of service - Both English and French 6 20 20 14 13 14 12 36 37 962

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 23 10 3 4 20 13 75 10 111
2017 Language of service - Both English and French 28 34 12 3 3 9 11 77 8 1001
2014 Language of service - English only 29 26 17 7 1 15 5 69 10 108
2014 Language of service - Both English and French 27 33 14 6 2 8 10 74 9 964

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 20 18 4 4 20 14 62 12 111
2017 Language of service - Both English and French 18 33 17 7 4 11 10 64 14 1001
2014 Language of service - English only 20 23 24 8 7 14 4 52 18 108
2014 Language of service - Both English and French 16 33 18 10 4 10 10 60 17 963
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 11 89 111
2017 Language of service - Both English and French 10 90 1000
2014 Language of service - English only 11 89 108
2014 Language of service - Both English and French 10 90 960

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 12
2017 Language of service - Both English and French 37 98
2014 Language of service - Both English and French 25 97

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 92 12
2017 Language of service - Both English and French 84 98
2014 Language of service - English only 84 12
2014 Language of service - Both English and French 81 97

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 8 98
2014 Language of service - English only 0 12

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 0 97

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 7 98
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 5 97

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 11 98
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 12 97

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 8 98
2014 Language of service - Both English and French 13 97

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 99
2014 Language of service - Both English and French 12 97

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 26 99
2014 Language of service - Both English and French 13 97

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 12 99
2014 Language of service - Both English and French 6 97

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13
2017 Language of service - Both English and French 7 99
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 6 97

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 47 13
2017 Language of service - Both English and French 21 99
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 34 97

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 48 13
2017 Language of service - Both English and French 40 99
2014 Language of service - Both English and French 25 97

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 99
2014 Language of service - English only 0 12

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 99
2014 Language of service - Both English and French 12 97

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 23 99
2014 Language of service - Both English and French 27 97

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13
2017 Language of service - Both English and French 0 99

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 12 99
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 8 97

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 13
2014 Language of service - English only 0 12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 24 99
2014 Language of service - English only 50 12
2014 Language of service - Both English and French 34 97

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 38 99
2014 Language of service - English only 50 12
2014 Language of service - Both English and French 23 97

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 21 99
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 14 97

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 99
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 14 97

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 99
2014 Language of service - Both English and French 19 97

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 99
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 5 97

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 13
2017 Language of service - Both English and French 46 99
2014 Language of service - English only 50 12
2014 Language of service - Both English and French 53 97

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 8 96
2014 Language of service - Both English and French 6 88

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 96
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 11 88

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 0 96
2014 Language of service - English only 0 12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2014 Language of service - Both English and French 0 88

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 5 96
2014 Language of service - Both English and French 6 88

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 14 96
2014 Language of service - Both English and French 14 88

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 9 96
2014 Language of service - Both English and French 10 88

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 6 96
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 9 88

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 20 96
2014 Language of service - Both English and French 25 88

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 96
2014 Language of service - Both English and French 17 88

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 42 12
2017 Language of service - Both English and French 47 96
2014 Language of service - English only 67 12
2014 Language of service - Both English and French 52 88

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12
2017 Language of service - Both English and French 5 96
2014 Language of service - English only 0 12
2014 Language of service - Both English and French 0 88

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 60 12
2017 Language of service - Both English and French 60 96
2014 Language of service - Both English and French 68 88

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 96
2014 Language of service - Both English and French 8 88

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 100 0 12
2017 Language of service - Both English and French 97 3 99

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 11 22 3 3 33 9 51 12 111
2017 Language of service - Both English and French 11 21 21 6 4 29 8 52 15 1002
2014 Language of service - English only 13 11 31 5 4 31 5 37 15 109
2014 Language of service - Both English and French 12 21 20 4 4 32 6 54 13 964

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 31 14 5 4 16 4 71 11 110
2017 Language of service - Both English and French 20 35 19 6 4 13 2 66 11 1002
2014 Language of service - English only 23 25 26 6 3 17 1 58 10 109
2014 Language of service - Both English and French 22 32 19 4 3 17 2 67 9 962
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 23 8 18 18 1 3 55 37 110
2017 Language of service - Both English and French 16 21 25 16 19 0 2 38 36 998

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 24 24 16 11 1 0 48 28 110
2017 Language of service - Both English and French 10 18 32 21 18 0 1 28 40 999

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 27 20 15 5 1 4 58 21 108
2017 Language of service - Both English and French 12 26 28 20 13 0 2 38 34 1000

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 25 15 15 17 2 3 52 32 110
2017 Language of service - Both English and French 10 21 27 22 18 0 1 31 41 999

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 22 18 10 7 1 5 63 18 107
2017 Language of service - Both English and French 21 26 23 15 11 0 5 49 27 999

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 30 18 11 7 0 2 64 18 110
2017 Language of service - Both English and French 15 24 27 19 14 0 1 40 33 998

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 27 18 12 3 1 4 65 16 110
2017 Language of service - Both English and French 21 33 25 13 7 1 1 55 20 997

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 34 22 10 4 1 3 63 14 111
2017 Language of service - Both English and French 18 31 27 15 7 0 1 50 22 998

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 32 21 7 7 1 3 65 14 111
2017 Language of service - Both English and French 22 33 23 14 7 0 1 55 21 998

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 27 16 12 7 1 4 63 20 111
2017 Language of service - Both English and French 19 28 29 14 8 0 2 48 23 995

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 18 15 7 2 1 3 76 9 111
2017 Language of service - Both English and French 46 25 15 8 4 0 2 72 12 999

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 14 9 4 5 2 3 81 10 111
2017 Language of service - Both English and French 68 13 7 4 3 1 4 85 8 1000

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 24 13 4 4 1 2 78 8 111
2017 Language of service - Both English and French 51 28 11 5 2 0 2 81 8 1001

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 13 7 8 8 1 2 77 16 110
2017 Language of service - Both English and French 52 22 12 6 5 0 2 76 12 999

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 13 4 2 2 1 27 90 5 111
2017 Language of service - Both English and French 50 20 9 4 1 1 16 83 6 996

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 62 19 8 4 2 2 3 85 7 111
2017 Language of service - Both English and French 59 23 9 3 1 0 4 86 4 992

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 64 9 10 7 4 1 4 77 12 111
2017 Language of service - Both English and French 72 13 4 3 3 0 6 89 6 1001

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 59 20 9 4 0 1 7 86 4 111
2017 Language of service - Both English and French 54 25 11 4 2 0 3 82 6 1000

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 22 33 15 5 2 0 45 21 109
2017 Language of service - Both English and French 6 22 43 19 8 1 0 29 28 1003

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 17 39 20 13 1 1 33 27 109
2017 Language of service - Both English and French 10 21 43 20 6 0 1 26 31 998

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 31 18 7 12 10 2 57 22 111
2017 Language of service - Both English and French 13 38 19 13 10 6 1 55 25 999

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 31 14 20 11 4 1 53 32 111
2017 Language of service - Both English and French 11 34 20 21 12 1 0 46 34 1002
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 22 78 111
2017 Language of service - Both English and French 14 86 1000
2014 Language of service - English only 17 83 109
2014 Language of service - Both English and French 11 89 962

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 80 20 22
2017 Language of service - Both English and French 64 36 136
2014 Language of service - English only 80 20 19
2014 Language of service - Both English and French 70 30 103

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 27 5 5 10 0 0 79 16 17
2017 Language of service - Both English and French 36 43 5 9 5 1 0 80 15 86
2014 Language of service - English only 47 28 18 0 0 7 0 80 0 15
2014 Language of service - Both English and French 45 39 3 9 3 0 1 85 12 73
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 20 15 11 12 12 2 33 67 111
2017 Language of service - Both English and French 20 22 23 14 16 4 1 21 79 1002

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 66
2017 Language of service - Both English and French 21 750

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 36 66
2017 Language of service - Both English and French 35 750

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 15 66
2017 Language of service - Both English and French 16 750

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 66
2017 Language of service - Both English and French 56 750

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 66
2017 Language of service - Both English and French 10 750

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 66
2017 Language of service - Both English and French 38 750

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 3 55 13 9 6 14 63
2017 Language of service - Both English and French 3 39 23 12 5 17 740

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 15 15 26 26 1 10 25 59 66
2017 Language of service - Both English and French 5 15 18 17 36 2 8 22 59 752

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 9 10 13 55 3 6 15 74 66
2017 Language of service - Both English and French 2 7 12 16 54 2 6 11 76 751
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