2017 Public Service Employee Survey Results for Global Affairs Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 50 6 13 6 0 0 75 19 1123
2017 Does not provide services to public 27 50 6 13 4 0 0 77 17 3176
2014 Provides services to public 30 52 5 11 2 0 0 82 13 1075
2014 Does not provide services to public 32 47 6 12 4 0 0 79 15 2987

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 61 28 4 3 2 0 0 90 5 1120
2017 Does not provide services to public 63 27 4 4 1 0 0 91 5 3170
2014 Provides services to public 61 28 5 4 1 0 0 90 5 1074
2014 Does not provide services to public 64 26 4 3 1 0 0 91 4 2985

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 50 25 6 13 6 0 0 75 19 1123
2017 Does not provide services to public 52 26 8 10 5 0 0 78 15 3177
2014 Provides services to public 47 25 9 12 7 0 0 72 19 1074
2014 Does not provide services to public 51 26 7 12 5 0 0 77 16 2980

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 36 36 5 14 8 0 0 72 22 1121
2017 Does not provide services to public 35 39 8 12 6 0 0 74 18 3176
2014 Provides services to public 39 37 7 10 6 0 0 77 16 1073
2014 Does not provide services to public 37 37 9 11 6 0 0 74 18 2979

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 23 40 13 16 7 0 0 64 23 1123
2017 Does not provide services to public 22 40 14 15 8 0 1 63 23 3172
2014 Provides services to public 22 41 14 17 6 0 0 63 23 1074
2014 Does not provide services to public 22 39 15 16 7 0 1 61 24 2985

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 50 36 7 5 2 0 0 86 7 1120
2017 Does not provide services to public 47 36 8 5 3 0 0 84 8 3174
2014 Provides services to public 47 38 7 5 2 0 0 85 7 1074
2014 Does not provide services to public 44 37 9 6 3 0 0 81 10 2987

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 54 34 5 5 3 0 0 87 8 1122
2017 Does not provide services to public 48 37 6 5 3 0 0 85 8 3173
2014 Provides services to public 50 35 6 6 1 0 0 86 8 1074
2014 Does not provide services to public 47 36 7 7 3 0 0 84 10 2982

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 41 9 11 4 0 0 76 15 1121
2017 Does not provide services to public 38 40 9 8 3 0 0 79 11 3166
2014 Provides services to public 38 40 11 8 2 1 0 79 10 1074
2014 Does not provide services to public 37 41 11 8 3 0 0 79 10 2982

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 33 13 15 9 0 0 62 25 1121
2017 Does not provide services to public 33 35 12 12 7 1 1 68 20 3174
2014 Provides services to public 26 34 15 15 9 1 0 61 24 1074
2014 Does not provide services to public 31 36 14 12 6 1 1 67 18 2984

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 27 10 15 12 1 12 58 31 1122
2017 Does not provide services to public 26 26 11 12 10 2 12 61 26 3172
2014 Provides services to public 27 28 8 15 9 1 12 63 27 1075
2014 Does not provide services to public 28 27 9 13 11 2 10 63 27 2983

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 42 42 8 5 3 0 0 84 8 1122
2017 Does not provide services to public 37 43 10 6 4 0 0 80 10 3175
2014 Provides services to public 37 42 10 7 3 0 0 79 10 1075
2014 Does not provide services to public 30 44 12 9 5 0 0 74 14 2987

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 38 15 14 8 0 0 62 23 1122
2017 Does not provide services to public 26 38 16 13 7 0 0 64 20 3174
2014 Provides services to public 18 39 18 16 9 0 0 58 25 1074
2014 Does not provide services to public 21 38 17 15 8 0 0 60 24 2986

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 44 13 11 4 0 0 73 14 1122
2017 Does not provide services to public 25 44 14 12 5 0 0 69 17 3175

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 45 41 8 5 2 0 0 85 7 1123
2017 Does not provide services to public 40 42 10 5 3 0 0 82 8 3175
2014 Provides services to public 40 44 9 5 2 0 0 84 7 1074
2014 Does not provide services to public 36 42 11 7 3 0 0 78 10 2985

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 37 14 11 7 0 0 67 19 1122
2017 Does not provide services to public 28 40 13 11 7 0 0 69 18 3172

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 59 32 6 2 1 0 0 91 3 1120
2017 Does not provide services to public 51 36 8 3 1 0 0 87 5 3163
2014 Provides services to public 62 28 6 2 1 0 0 91 3 1071
2014 Does not provide services to public 55 31 9 3 1 0 0 87 4 2984

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 41 10 9 5 0 0 76 14 1122
2017 Does not provide services to public 29 43 13 10 5 0 0 73 15 3159
2014 Provides services to public 23 46 11 13 7 0 0 69 20 1074
2014 Does not provide services to public 23 42 14 14 7 0 0 65 20 2987

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 37 13 9 6 0 0 72 15 1120
2017 Does not provide services to public 32 37 14 11 5 0 0 70 16 3164
2014 Provides services to public 28 39 15 12 6 0 0 67 18 1074
2014 Does not provide services to public 27 38 16 12 6 0 0 65 19 2985

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 37 16 10 5 0 0 70 14 1122
2017 Does not provide services to public 30 39 15 11 4 0 1 70 15 3163
2014 Provides services to public 30 39 15 11 5 0 0 69 16 1073
2014 Does not provide services to public 28 39 17 11 5 0 1 67 16 2984

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 46 40 7 4 2 0 0 86 6 1121
2017 Does not provide services to public 41 40 10 6 3 0 0 82 8 3160
2014 Provides services to public 42 42 10 4 2 0 0 84 6 1071
2014 Does not provide services to public 36 41 12 7 3 0 0 78 10 2986

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 32 21 15 12 0 1 52 27 1122
2017 Does not provide services to public 26 36 19 12 6 0 1 63 18 3178
2014 Provides services to public 20 29 22 15 13 0 1 50 28 1075
2014 Does not provide services to public 24 36 20 11 8 0 0 60 20 2986

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 25 37 17 7 1 3 25 37 1115
2017 Does not provide services to public 10 27 38 16 6 1 2 23 38 3158
2014 Provides services to public 14 30 35 14 5 0 1 20 45 1068
2014 Does not provide services to public 14 32 35 14 5 0 1 19 46 2983

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 21 30 23 9 2 4 34 33 1116
2017 Does not provide services to public 11 21 32 20 9 2 3 32 34 3152
2014 Provides services to public 16 28 31 17 5 2 2 23 45 1072
2014 Does not provide services to public 20 30 27 15 6 1 2 21 51 2984

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 28 28 12 6 1 2 19 52 1119
2017 Does not provide services to public 24 28 28 12 5 1 2 18 53 3162
2014 Provides services to public 26 32 25 11 3 1 2 15 59 1072
2014 Does not provide services to public 30 30 24 11 4 1 2 15 61 2980

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 13 26 36 16 6 1 2 23 40 1117
2017 Does not provide services to public 14 26 34 17 7 1 2 24 41 3155
2014 Provides services to public 15 29 34 16 4 1 2 21 44 1069
2014 Does not provide services to public 14 28 35 16 5 1 1 21 43 2975

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 29 23 9 6 1 3 16 60 1119
2017 Does not provide services to public 23 27 26 12 6 2 3 20 52 3166
2014 Provides services to public 30 32 23 9 4 0 1 13 64 1072
2014 Does not provide services to public 26 30 25 11 4 1 3 16 58 2985

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 13 23 30 21 8 1 4 30 38 1116
2017 Does not provide services to public 16 25 30 15 8 2 4 25 44 3158
2014 Provides services to public 15 22 31 19 8 1 3 28 39 1072
2014 Does not provide services to public 16 24 32 17 7 1 4 25 42 2980

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 20 30 30 11 5 1 2 17 52 1118
2017 Does not provide services to public 21 27 31 12 5 1 2 18 50 3168
2014 Provides services to public 24 31 29 9 3 1 2 13 57 1070
2014 Does not provide services to public 25 28 30 10 4 1 2 15 54 2982
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 60 22 5 8 4 0 1 83 12 1121
2017 Does not provide services to public 62 23 6 6 2 0 1 86 8 3175
2014 Provides services to public 60 21 6 9 4 0 1 82 12 1075
2014 Does not provide services to public 65 21 5 5 2 0 1 87 8 2986

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 34 15 10 8 4 4 64 20 1122
2017 Does not provide services to public 25 33 14 10 7 6 6 65 19 3177
2014 Provides services to public 31 33 16 8 7 3 2 68 15 1075
2014 Does not provide services to public 31 31 13 9 6 5 5 69 16 2986

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 43 34 9 8 6 1 1 78 14 1121
2017 Does not provide services to public 43 33 9 9 6 1 0 76 15 3172
2014 Provides services to public 42 34 9 9 6 1 0 77 14 1075
2014 Does not provide services to public 45 31 9 9 5 1 0 76 15 2984

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 40 10 11 6 1 1 73 17 1116
2017 Does not provide services to public 32 38 12 10 6 2 1 72 16 3173
2014 Provides services to public 27 47 10 11 4 0 1 75 15 1074
2014 Does not provide services to public 32 42 10 9 4 1 1 76 13 2985

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 32 31 13 9 7 6 2 69 18 1122
2017 Does not provide services to public 27 32 13 10 7 10 1 66 19 3174
2014 Provides services to public 32 30 13 11 6 5 2 67 19 1075
2014 Does not provide services to public 28 31 14 11 7 8 2 65 20 2981

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 13 26 16 19 11 11 4 46 35 1122
2017 Does not provide services to public 11 23 19 17 11 16 4 42 34 3170
2014 Provides services to public 10 25 20 21 12 9 2 41 37 1074
2014 Does not provide services to public 11 22 20 16 11 15 4 41 34 2985

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 45 39 6 7 2 0 0 84 9 1121
2017 Does not provide services to public 47 38 7 5 2 0 0 86 8 3166
2014 Provides services to public 42 42 8 6 2 0 0 84 8 1075
2014 Does not provide services to public 47 39 6 5 2 0 0 86 7 2983
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 33 38 12 10 6 1 0 72 16 1122
2017 Does not provide services to public 33 38 12 10 6 1 1 72 16 3179
2014 Provides services to public 28 40 12 13 6 1 1 69 19 1075
2014 Does not provide services to public 31 38 13 10 5 1 1 71 16 2984

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 41 35 11 7 4 2 0 77 11 1121
2017 Does not provide services to public 42 33 11 5 5 3 1 78 10 3177
2014 Provides services to public 38 33 14 7 4 2 1 74 12 1074
2014 Does not provide services to public 39 32 13 7 4 3 1 75 12 2985

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 37 10 8 5 1 0 77 13 1122
2017 Does not provide services to public 39 36 10 8 5 1 0 76 14 3178
2014 Provides services to public 36 37 11 10 5 1 0 73 16 1075
2014 Does not provide services to public 37 36 11 9 5 1 1 74 14 2985

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 72 19 4 3 1 0 1 92 4 1120
2017 Does not provide services to public 75 16 4 3 2 0 0 92 4 3169
2014 Provides services to public 70 17 5 5 2 0 1 88 7 1075
2014 Does not provide services to public 75 16 4 3 2 0 1 92 5 2982

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 35 26 10 8 7 5 10 71 17 1120
2017 Does not provide services to public 36 27 10 7 5 7 7 73 15 3175
2014 Provides services to public 31 26 12 8 5 6 12 69 16 1075
2014 Does not provide services to public 35 26 11 6 6 7 9 72 14 2984

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 49 30 9 5 6 1 0 80 11 1121
2017 Does not provide services to public 49 29 9 6 5 1 0 80 11 3175

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 51 27 10 4 6 1 0 79 11 1121
2017 Does not provide services to public 51 27 10 4 4 2 0 81 9 3177

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 44 30 11 8 6 1 0 75 14 1116
2017 Does not provide services to public 46 29 11 8 5 1 0 75 13 3174
2014 Provides services to public 38 34 13 9 4 1 0 74 14 1074
2014 Does not provide services to public 41 32 13 8 5 1 1 74 13 2981
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 39 14 14 5 3 7 64 21 541
2017 Does not provide services to public 18 37 18 12 4 3 7 62 18 1082
2014 Provides services to public 21 40 15 11 6 2 5 66 18 512
2014 Does not provide services to public 20 35 17 10 4 5 9 64 16 1029

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 24 36 16 12 7 6 0 63 20 1120
2017 Does not provide services to public 25 35 17 10 5 7 0 65 16 3172
2014 Provides services to public 21 37 19 10 7 6 0 61 18 1072
2014 Does not provide services to public 20 35 21 10 6 8 0 60 17 2986

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 36 20 13 9 2 0 57 23 1123
2017 Does not provide services to public 21 35 21 13 8 2 0 58 21 3174
2014 Provides services to public 15 33 22 17 10 2 0 50 27 1072
2014 Does not provide services to public 16 32 22 17 10 3 0 49 28 2986

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 30 23 21 10 4 0 44 32 1118
2017 Does not provide services to public 13 30 23 19 9 5 0 46 30 3173
2014 Provides services to public 9 28 25 21 14 4 0 38 36 1074
2014 Does not provide services to public 9 26 24 23 15 4 0 36 39 2983

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 27 20 18 16 6 0 43 36 1121
2017 Does not provide services to public 14 27 20 18 15 6 0 44 35 3173
2014 Provides services to public 11 22 22 21 18 6 0 35 41 1073
2014 Does not provide services to public 9 23 22 22 17 7 0 34 43 2985

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 13 33 22 18 12 2 0 47 30 1119
2017 Does not provide services to public 13 32 19 21 12 3 0 47 33 3174
2014 Provides services to public 10 30 20 24 13 2 0 41 38 1072
2014 Does not provide services to public 8 28 20 26 17 2 0 36 43 2984
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 48 19 10 5 1 0 66 15 1119
2017 Does not provide services to public 19 45 18 12 5 1 0 65 17 3170
2014 Provides services to public 16 43 20 12 7 1 0 60 20 1072
2014 Does not provide services to public 13 38 21 18 9 1 0 51 27 2986

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 37 45 12 3 1 2 0 84 4 1118
2017 Does not provide services to public 36 43 12 4 2 3 0 82 6 3169
2014 Provides services to public 39 43 10 4 2 1 0 84 6 1073
2014 Does not provide services to public 37 42 11 4 1 4 0 82 6 2986

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 37 10 7 4 2 1 78 12 1121
2017 Does not provide services to public 31 38 11 10 5 4 1 73 16 3171
2014 Provides services to public 42 35 10 7 3 2 1 79 11 1075
2014 Does not provide services to public 35 37 11 9 4 3 1 75 14 2986

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 29 35 16 11 5 3 1 66 17 1119
2017 Does not provide services to public 20 32 21 13 7 6 1 56 21 3171
2014 Provides services to public 28 37 15 10 6 3 1 68 16 1074
2014 Does not provide services to public 20 32 22 13 6 6 2 57 20 2987

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 15 21 17 16 19 8 5 41 40 1119
2017 Does not provide services to public 11 20 18 16 18 13 5 38 40 3167
2014 Provides services to public 13 22 18 18 19 8 3 39 41 1074
2014 Does not provide services to public 11 20 19 19 16 12 3 36 42 2986

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 48 30 8 8 3 1 2 79 12 1122
2017 Does not provide services to public 48 31 9 7 2 1 1 81 10 3174
2014 Provides services to public 46 30 10 8 4 1 1 77 12 1075
2014 Does not provide services to public 46 32 11 7 2 1 1 80 9 2986

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 55 30 6 4 2 2 1 88 6 1123
2017 Does not provide services to public 58 27 6 4 1 2 2 88 5 3163
2014 Provides services to public 57 29 5 4 1 2 1 89 5 1075
2014 Does not provide services to public 57 28 6 4 1 3 2 89 5 2984

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 15 26 17 22 19 2 0 41 42 1121
2017 Does not provide services to public 16 30 16 18 18 2 0 47 37 3173
2014 Provides services to public 12 29 20 21 17 1 0 41 38 1075
2014 Does not provide services to public 12 29 19 20 16 2 0 43 38 2987

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 22 11 19 33 1 2 35 54 1117
2017 Does not provide services to public 12 22 13 19 30 2 2 36 50 3175
2014 Provides services to public 12 22 14 23 27 2 1 35 51 1075
2014 Does not provide services to public 10 22 15 22 27 2 2 34 51 2985

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 35 27 14 7 3 0 51 21 1121
2017 Does not provide services to public 13 37 25 13 6 4 0 53 20 3168

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 33 39 15 6 3 3 1 75 9 1119
2017 Does not provide services to public 30 40 17 5 3 5 0 74 8 3173
2014 Provides services to public 40 40 12 4 2 3 0 82 6 1073
2014 Does not provide services to public 36 38 14 4 2 6 0 79 6 2984

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 30 45 13 9 3 1 0 75 12 1121
2017 Does not provide services to public 30 43 13 8 3 2 0 75 11 3171
2014 Provides services to public 33 43 13 7 3 2 0 77 10 1075
2014 Does not provide services to public 33 41 14 7 2 2 0 76 10 2985

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 41 12 8 4 0 0 75 12 1122
2017 Does not provide services to public 35 42 12 7 4 0 0 78 11 3170
2014 Provides services to public 31 42 12 9 5 0 0 74 15 1073
2014 Does not provide services to public 33 41 14 7 4 0 0 75 11 2986

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 26 34 22 12 5 1 0 61 17 1118
2017 Does not provide services to public 27 34 21 12 6 1 0 61 18 3169
2014 Provides services to public 21 39 20 13 6 1 0 60 19 1074
2014 Does not provide services to public 20 37 21 15 7 0 0 57 21 2983

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 25 39 18 11 6 0 0 65 17 1120
2017 Does not provide services to public 26 38 18 12 6 0 0 64 18 3174
2014 Provides services to public 20 41 20 13 6 0 0 61 19 1074
2014 Does not provide services to public 19 37 20 16 7 0 0 57 24 2985

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 34 33 14 8 7 3 1 70 16 1116
2017 Does not provide services to public 34 31 15 9 6 3 1 68 16 3171
2014 Provides services to public 32 29 17 11 7 4 1 64 18 1072
2014 Does not provide services to public 31 30 17 11 7 3 1 64 19 2984
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Provides services to public 34 41 25 1122
2017 Does not provide services to public 37 33 29 3178
2014 Provides services to public 36 37 28 1075
2014 Does not provide services to public 38 31 30 2986

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Provides services to public 11 49 19 9 5 7 382
2017 Does not provide services to public 10 47 21 5 10 7 1189
2014 Provides services to public 12 55 17 8 9999 8 384
2014 Does not provide services to public 9 53 21 10 9999 8 1147
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 18 82 1119
2017 Does not provide services to public 17 83 3171
2014 Provides services to public 20 80 1070
2014 Does not provide services to public 17 83 2980

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Provides services to public 40 198
2017 Does not provide services to public 42 538
2014 Provides services to public 41 209
2014 Does not provide services to public 41 510

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 69 198
2017 Does not provide services to public 68 538
2014 Provides services to public 69 209
2014 Does not provide services to public 68 510

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 6 198
2017 Does not provide services to public 8 538
2014 Provides services to public 8 209
2014 Does not provide services to public 6 510

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Provides services to public 6 198
2017 Does not provide services to public 3 538
2014 Provides services to public 2 209
2014 Does not provide services to public 3 510

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 15 198
2017 Does not provide services to public 2 538
2014 Provides services to public 10 209
2014 Does not provide services to public 3 510

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 3 198
2017 Does not provide services to public 3 538
2014 Provides services to public 6 209
2014 Does not provide services to public 3 510

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Provides services to public 46 197
2017 Does not provide services to public 43 541
2014 Provides services to public 48 210
2014 Does not provide services to public 40 510

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Provides services to public 38 197
2017 Does not provide services to public 43 541
2014 Provides services to public 45 210
2014 Does not provide services to public 41 510

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Provides services to public 46 197
2017 Does not provide services to public 43 541
2014 Provides services to public 44 210
2014 Does not provide services to public 44 510

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Provides services to public 42 197
2017 Does not provide services to public 36 541
2014 Provides services to public 41 210
2014 Does not provide services to public 36 510

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Provides services to public 32 197
2017 Does not provide services to public 32 541
2014 Provides services to public 31 210
2014 Does not provide services to public 33 510

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Provides services to public 58 197
2017 Does not provide services to public 55 541
2014 Provides services to public 59 210
2014 Does not provide services to public 54 510

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Provides services to public 32 197
2017 Does not provide services to public 32 541
2014 Provides services to public 39 210
2014 Does not provide services to public 33 510

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Provides services to public 3 197

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Provides services to public 10 197
2017 Does not provide services to public 8 541
2014 Provides services to public 7 210
2014 Does not provide services to public 7 510

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Provides services to public 16 197
2017 Does not provide services to public 11 541
2014 Provides services to public 14 210
2014 Does not provide services to public 11 510

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Provides services to public 51 197
2017 Does not provide services to public 47 541
2014 Provides services to public 50 210
2014 Does not provide services to public 46 510

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Provides services to public 33 197
2017 Does not provide services to public 29 541
2014 Provides services to public 37 210
2014 Does not provide services to public 27 510

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 13 197
2017 Does not provide services to public 12 541
2014 Provides services to public 10 210
2014 Does not provide services to public 12 510

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 56 197
2017 Does not provide services to public 55 541
2014 Provides services to public 54 210
2014 Does not provide services to public 55 511

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 31 197
2017 Does not provide services to public 30 541
2014 Provides services to public 30 210
2014 Does not provide services to public 29 511

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 17 197
2017 Does not provide services to public 14 541
2014 Provides services to public 25 210
2014 Does not provide services to public 15 511

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 16 197
2017 Does not provide services to public 15 541
2014 Provides services to public 19 210
2014 Does not provide services to public 15 511

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 9 197
2017 Does not provide services to public 12 541
2014 Provides services to public 14 210
2014 Does not provide services to public 9 511

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 8 197
2017 Does not provide services to public 5 541
2014 Provides services to public 8 210
2014 Does not provide services to public 5 511

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 14 197
2017 Does not provide services to public 13 541
2014 Provides services to public 14 210
2014 Does not provide services to public 16 511

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 13 197
2017 Does not provide services to public 13 541
2014 Provides services to public 13 210
2014 Does not provide services to public 12 511

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 23 197
2017 Does not provide services to public 23 541
2014 Provides services to public 19 210
2014 Does not provide services to public 23 511

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 7 181
2017 Does not provide services to public 8 512
2014 Provides services to public 10 193
2014 Does not provide services to public 10 482

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 15 181
2017 Does not provide services to public 21 512
2014 Provides services to public 15 193
2014 Does not provide services to public 20 482

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 7 181
2017 Does not provide services to public 10 512
2014 Provides services to public 11 193
2014 Does not provide services to public 9 482

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 5 181
2017 Does not provide services to public 7 512
2014 Provides services to public 5 193
2014 Does not provide services to public 7 482

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 10 181
2017 Does not provide services to public 11 512
2014 Provides services to public 17 193
2014 Does not provide services to public 10 482

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 15 181
2017 Does not provide services to public 10 512
2014 Provides services to public 12 193
2014 Does not provide services to public 12 482

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 13 181
2017 Does not provide services to public 20 512
2014 Provides services to public 13 193
2014 Does not provide services to public 15 482

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 14 181
2017 Does not provide services to public 11 512
2014 Provides services to public 11 193
2014 Does not provide services to public 9 482

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 11 181
2017 Does not provide services to public 12 512
2014 Provides services to public 13 193
2014 Does not provide services to public 11 482

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 28 181
2017 Does not provide services to public 35 512
2014 Provides services to public 28 193
2014 Does not provide services to public 28 482

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 12 181
2017 Does not provide services to public 14 512
2014 Provides services to public 19 193
2014 Does not provide services to public 12 482

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 56 181
2017 Does not provide services to public 48 512
2014 Provides services to public 50 193
2014 Does not provide services to public 49 482

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 2 512
2014 Does not provide services to public 1 482

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 54 181
2017 Does not provide services to public 51 512
2014 Provides services to public 51 193
2014 Does not provide services to public 52 482

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 2 512

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 18 181
2017 Does not provide services to public 12 512
2014 Provides services to public 12 193
2014 Does not provide services to public 11 482

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 96 4 197
2017 Does not provide services to public 92 8 541

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 19 20 9 9 23 9 45 26 1123
2017 Does not provide services to public 9 15 18 8 8 31 10 41 28 3171
2014 Provides services to public 11 20 20 8 9 24 7 46 25 1074
2014 Does not provide services to public 9 15 21 8 7 33 8 40 25 2985

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 31 21 9 8 11 2 57 19 1122
2017 Does not provide services to public 17 27 21 9 6 18 3 55 19 3171
2014 Provides services to public 17 30 20 8 7 15 2 57 18 1074
2014 Does not provide services to public 15 26 24 8 6 20 2 52 18 2982
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 22 48 8 6 3 2 11 80 10 1122
2017 Does not provide services to public 21 46 10 8 3 2 10 76 12 3173
2014 Provides services to public 21 51 10 5 2 1 9 81 8 1074
2014 Does not provide services to public 21 50 11 6 2 2 9 79 9 2985

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 7 18 23 12 8 20 12 38 28 1121
2017 Does not provide services to public 6 17 22 10 7 26 12 36 29 3169
2014 Provides services to public 6 20 20 14 13 15 12 36 36 1073
2014 Does not provide services to public 6 18 23 12 7 22 12 37 29 2985

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 28 32 12 3 3 10 12 77 8 1121
2017 Does not provide services to public 29 30 12 4 2 12 10 77 7 3176
2014 Provides services to public 27 32 14 6 2 9 10 73 10 1074
2014 Does not provide services to public 28 34 13 5 1 10 9 77 7 2984

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 31 17 6 4 12 11 64 14 1121
2017 Does not provide services to public 22 31 15 6 3 14 10 69 11 3176
2014 Provides services to public 16 32 19 10 4 10 10 59 17 1073
2014 Does not provide services to public 18 33 17 7 2 13 9 66 12 2984
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 10 90 1119
2017 Does not provide services to public 9 91 3165
2014 Provides services to public 10 90 1070
2014 Does not provide services to public 7 93 2978

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Provides services to public 38 110
2017 Does not provide services to public 33 287
2014 Provides services to public 26 109
2014 Does not provide services to public 33 207

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 85 110
2017 Does not provide services to public 84 287
2014 Provides services to public 82 109
2014 Does not provide services to public 81 207

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Provides services to public 7 110
2017 Does not provide services to public 4 287

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 0 287
2014 Provides services to public 0 109
2014 Does not provide services to public 0 207

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Provides services to public 6 110
2017 Does not provide services to public 7 287
2014 Provides services to public 5 109
2014 Does not provide services to public 4 207

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 10 110
2017 Does not provide services to public 5 287
2014 Provides services to public 10 109
2014 Does not provide services to public 4 207

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 9 110
2017 Does not provide services to public 9 287
2014 Provides services to public 14 109
2014 Does not provide services to public 10 207

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Provides services to public 19 112
2017 Does not provide services to public 21 286
2014 Provides services to public 14 109
2014 Does not provide services to public 17 208

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Provides services to public 27 112
2017 Does not provide services to public 20 286
2014 Provides services to public 15 109
2014 Does not provide services to public 22 208

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Provides services to public 12 112
2017 Does not provide services to public 11 286
2014 Provides services to public 6 109
2014 Does not provide services to public 9 208

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Provides services to public 6 112
2017 Does not provide services to public 7 286
2014 Provides services to public 6 109
2014 Does not provide services to public 6 208

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Provides services to public 24 112
2017 Does not provide services to public 29 286
2014 Provides services to public 30 109
2014 Does not provide services to public 29 208

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Provides services to public 41 112
2017 Does not provide services to public 32 286
2014 Provides services to public 24 109
2014 Does not provide services to public 26 208

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 4 286
2014 Does not provide services to public 6 208

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Provides services to public 14 112
2017 Does not provide services to public 6 286
2014 Provides services to public 12 109
2014 Does not provide services to public 8 208

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Provides services to public 21 112
2017 Does not provide services to public 19 286
2014 Provides services to public 26 109
2014 Does not provide services to public 12 208

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 112

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Provides services to public 12 112
2017 Does not provide services to public 13 286
2014 Provides services to public 7 109
2014 Does not provide services to public 8 208

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 23 112
2017 Does not provide services to public 25 286
2014 Provides services to public 35 109
2014 Does not provide services to public 31 208

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 38 112
2017 Does not provide services to public 24 288
2014 Provides services to public 26 109
2014 Does not provide services to public 26 208

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 22 112
2017 Does not provide services to public 14 288
2014 Provides services to public 13 109
2014 Does not provide services to public 13 208

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 10 112
2017 Does not provide services to public 10 288
2014 Provides services to public 13 109
2014 Does not provide services to public 10 208

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 14 112
2017 Does not provide services to public 13 288
2014 Provides services to public 18 109
2014 Does not provide services to public 15 208

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 5 112
2017 Does not provide services to public 5 288
2014 Provides services to public 6 109
2014 Does not provide services to public 7 208

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 6 288
2014 Provides services to public 8 109
2014 Does not provide services to public 3 208

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 10 112
2017 Does not provide services to public 8 288
2014 Provides services to public 5 109
2014 Does not provide services to public 8 208

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 7 288
2014 Provides services to public 12 109
2014 Does not provide services to public 7 208

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 46 112
2017 Does not provide services to public 55 288
2014 Provides services to public 53 109
2014 Does not provide services to public 57 208

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 7 108
2017 Does not provide services to public 5 271
2014 Provides services to public 6 100
2014 Does not provide services to public 4 202

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 17 108
2017 Does not provide services to public 17 271
2014 Provides services to public 10 100
2014 Does not provide services to public 12 202

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 0 108
2017 Does not provide services to public 4 271

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 4 271
2014 Does not provide services to public 2 202

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 5 108
2017 Does not provide services to public 6 271
2014 Provides services to public 6 100
2014 Does not provide services to public 4 202

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 13 108
2017 Does not provide services to public 15 271
2014 Provides services to public 13 100
2014 Does not provide services to public 11 202

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 10 108
2017 Does not provide services to public 10 271
2014 Provides services to public 10 100
2014 Does not provide services to public 13 202

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 7 108
2017 Does not provide services to public 8 271
2014 Provides services to public 8 100
2014 Does not provide services to public 5 202

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 21 108
2017 Does not provide services to public 26 271
2014 Provides services to public 26 100
2014 Does not provide services to public 21 202

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 13 108
2017 Does not provide services to public 13 271
2014 Provides services to public 18 100
2014 Does not provide services to public 11 202

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Provides services to public 46 108
2017 Does not provide services to public 48 271
2014 Provides services to public 54 100
2014 Does not provide services to public 45 202

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 5 108
2014 Provides services to public 0 100
2014 Does not provide services to public 2 202

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Provides services to public 60 108
2017 Does not provide services to public 61 271
2014 Provides services to public 64 100
2014 Does not provide services to public 66 202

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Does not provide services to public 2 271

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 13 108
2017 Does not provide services to public 13 271
2014 Provides services to public 10 100
2014 Does not provide services to public 16 202

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 97 3 111
2017 Does not provide services to public 91 9 286

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 20 21 5 4 30 8 52 14 1122
2017 Does not provide services to public 10 15 19 4 4 40 8 49 15 3173
2014 Provides services to public 12 20 21 4 4 32 6 52 13 1075
2014 Does not provide services to public 10 14 21 4 3 41 7 47 13 2985

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 35 19 6 4 14 2 67 11 1120
2017 Does not provide services to public 20 30 19 4 4 21 3 65 10 3171
2014 Provides services to public 22 31 20 4 3 17 2 66 9 1073
2014 Does not provide services to public 18 28 21 5 3 25 2 62 10 2981
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 18 21 23 16 19 0 2 40 36 1117
2017 Does not provide services to public 17 23 20 15 22 0 2 41 38 3170

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 11 19 31 21 17 0 0 30 38 1118
2017 Does not provide services to public 12 24 30 20 14 0 1 36 34 3173

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 13 26 27 20 12 0 2 40 32 1117
2017 Does not provide services to public 14 26 27 19 12 0 1 41 32 3173

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 21 26 21 18 1 1 33 40 1118
2017 Does not provide services to public 13 22 24 20 18 1 2 36 39 3169

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 23 25 22 14 10 0 5 51 26 1114
2017 Does not provide services to public 29 27 19 12 8 1 5 59 21 3169

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 17 25 26 18 13 0 1 43 31 1117
2017 Does not provide services to public 20 28 25 15 11 0 1 49 26 3170

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 23 32 24 13 6 1 1 56 19 1116
2017 Does not provide services to public 21 32 24 13 7 1 1 55 20 3167

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 19 31 27 14 7 0 1 52 21 1118
2017 Does not provide services to public 16 32 27 15 8 1 1 50 23 3166

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 23 33 23 14 6 0 1 57 20 1118
2017 Does not provide services to public 21 32 24 14 8 0 1 54 22 3164

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 28 27 14 8 0 2 50 22 1114
2017 Does not provide services to public 24 30 23 14 7 1 1 55 21 3157

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 47 24 15 8 4 0 2 73 12 1119
2017 Does not provide services to public 49 25 14 6 4 0 2 76 10 3170

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 68 13 7 4 4 1 4 85 8 1120
2017 Does not provide services to public 71 12 5 4 3 1 3 87 8 3168

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 51 27 11 5 3 0 2 81 8 1121
2017 Does not provide services to public 57 26 9 4 2 0 2 85 6 3168

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 53 21 11 6 6 0 2 76 12 1118
2017 Does not provide services to public 57 20 10 7 4 0 2 79 11 3165

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 50 19 8 3 2 1 17 84 6 1116
2017 Does not provide services to public 53 15 6 2 1 0 23 88 5 3164

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 60 22 9 3 1 0 4 86 4 1112
2017 Does not provide services to public 69 18 5 1 0 1 6 93 2 3157

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 71 13 5 3 3 0 5 88 7 1121
2017 Does not provide services to public 67 12 5 5 6 1 5 84 11 3172

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 55 24 11 4 2 0 4 82 6 1118
2017 Does not provide services to public 54 26 12 3 1 0 3 83 5 3162

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 8 22 42 19 8 1 0 31 27 1121
2017 Does not provide services to public 7 25 43 17 7 0 0 33 24 3178

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 10 20 42 20 7 0 1 27 30 1115
2017 Does not provide services to public 8 21 41 21 9 0 0 30 29 3171

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 14 37 19 13 10 6 1 55 24 1119
2017 Does not provide services to public 14 37 20 13 9 8 0 56 23 3173

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 12 34 19 21 12 2 0 47 34 1122
2017 Does not provide services to public 11 35 21 19 11 3 0 48 30 3172
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 14 86 1120
2017 Does not provide services to public 15 85 3164
2014 Provides services to public 11 89 1073
2014 Does not provide services to public 12 88 2977

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Provides services to public 67 33 158
2017 Does not provide services to public 74 26 471
2014 Provides services to public 72 28 123
2014 Does not provide services to public 70 30 347

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 39 40 5 8 6 1 0 80 15 103
2017 Does not provide services to public 44 38 7 7 4 1 1 82 11 350
2014 Provides services to public 45 38 5 8 2 1 1 84 10 89
2014 Does not provide services to public 49 34 7 8 2 0 1 84 10 244
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 21 21 23 14 15 5 1 22 78 1121
2017 Does not provide services to public 22 23 21 14 16 3 1 23 77 3176

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 21 823
2017 Does not provide services to public 25 2337

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 35 823
2017 Does not provide services to public 37 2337

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 16 823
2017 Does not provide services to public 16 2337

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Provides services to public 56 823
2017 Does not provide services to public 50 2337

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Provides services to public 10 823
2017 Does not provide services to public 9 2337

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Provides services to public 38 823
2017 Does not provide services to public 39 2337

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Provides services to public 3 41 22 12 5 17 810
2017 Does not provide services to public 4 41 21 11 6 17 2295

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 6 15 17 18 35 2 8 22 58 825
2017 Does not provide services to public 6 17 16 19 32 2 8 25 57 2341

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Provides services to public 3 8 12 16 54 2 6 11 76 824
2017 Does not provide services to public 3 7 10 18 55 2 5 11 78 2338
Date modified: