2017 Public Service Employee Survey Results for Global Affairs Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 50 5 15 5 0 0 75 20 2482
2017 First official language - French 28 50 8 10 3 0 0 78 13 1806
2014 First official language - English 31 47 5 13 4 0 0 79 16 2348
2014 First official language - French 32 50 6 9 2 0 0 82 12 1704

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 78 17 3 1 1 0 0 95 2 2478
2017 First official language - French 42 42 6 7 2 0 0 85 9 1801
2014 First official language - English 78 17 3 1 0 0 0 96 1 2347
2014 First official language - French 43 41 6 7 2 0 0 85 9 1702

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 22 2 3 1 0 0 93 4 2484
2017 First official language - French 26 29 14 21 10 0 0 55 31 1805
2014 First official language - English 69 23 3 4 1 0 0 92 5 2344
2014 First official language - French 24 29 13 23 11 0 0 53 34 1700

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 36 6 13 7 0 0 74 20 2480
2017 First official language - French 32 41 10 12 5 0 0 73 17 1806
2014 First official language - English 41 34 6 12 6 0 0 75 19 2341
2014 First official language - French 33 41 11 10 6 0 0 74 15 1701

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 39 13 17 9 0 0 61 26 2481
2017 First official language - French 24 42 14 14 5 0 1 66 19 1802
2014 First official language - English 22 38 13 18 8 0 1 60 27 2347
2014 First official language - French 22 41 17 13 6 0 1 64 19 1702

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 34 6 5 2 0 0 87 7 2478
2017 First official language - French 42 39 10 6 3 0 0 81 9 1805
2014 First official language - English 50 35 6 5 3 0 0 85 8 2348
2014 First official language - French 38 41 11 8 3 0 0 79 10 1703

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 32 5 5 3 0 0 87 8 2479
2017 First official language - French 43 40 7 6 3 0 0 84 9 1806
2014 First official language - English 53 33 5 6 2 0 0 86 9 2343
2014 First official language - French 41 40 9 7 2 0 0 81 10 1703

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 38 9 10 3 0 0 78 13 2471
2017 First official language - French 35 44 9 8 3 0 0 80 11 1806
2014 First official language - English 41 37 10 8 3 1 0 79 11 2344
2014 First official language - French 33 46 12 8 2 0 0 79 10 1702

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 33 10 15 8 0 0 67 24 2480
2017 First official language - French 30 36 16 10 6 1 1 67 17 1805
2014 First official language - English 31 34 12 14 8 1 0 66 22 2344
2014 First official language - French 27 38 18 11 5 0 1 65 17 1704

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 23 10 14 12 2 14 58 31 2480
2017 First official language - French 25 31 12 12 8 1 10 64 23 1804
2014 First official language - English 26 26 8 15 12 2 12 61 31 2344
2014 First official language - French 30 29 11 11 8 1 9 66 22 1704

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 42 7 6 4 0 0 84 10 2481
2017 First official language - French 34 44 13 6 4 0 0 78 9 1805
2014 First official language - English 34 43 9 9 4 0 0 78 13 2348
2014 First official language - French 28 45 15 8 4 0 0 73 12 1704

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 38 13 14 8 0 0 65 22 2481
2017 First official language - French 23 38 20 13 6 0 0 62 18 1804
2014 First official language - English 22 39 13 16 10 0 0 61 26 2346
2014 First official language - French 19 38 22 14 7 0 0 57 21 1704

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 42 10 13 5 0 0 71 18 2481
2017 First official language - French 23 45 18 10 4 0 0 68 13 1805

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 38 8 6 3 0 0 84 9 2481
2017 First official language - French 35 46 12 4 2 0 0 82 6 1806
2014 First official language - English 41 39 9 7 3 0 0 81 10 2346
2014 First official language - French 32 47 13 6 3 0 0 79 9 1703

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 38 10 12 8 0 0 70 20 2479
2017 First official language - French 25 42 18 10 5 0 0 66 15 1804

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 31 7 3 1 0 0 89 4 2475
2017 First official language - French 46 40 9 3 1 0 0 87 4 1797
2014 First official language - English 61 28 7 2 1 0 0 89 3 2343
2014 First official language - French 52 34 10 2 1 0 0 86 4 1702

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 42 9 9 5 0 0 76 14 2474
2017 First official language - French 27 43 16 11 4 0 1 70 14 1797
2014 First official language - English 25 43 10 14 7 0 0 68 22 2348
2014 First official language - French 20 44 18 12 6 0 0 64 18 1703

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 36 11 11 6 0 0 72 17 2476
2017 First official language - French 29 39 18 10 4 0 0 68 14 1797
2014 First official language - English 29 37 13 13 7 0 0 67 20 2347
2014 First official language - French 25 40 18 12 5 0 0 65 17 1702

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 38 12 11 5 0 1 71 16 2476
2017 First official language - French 27 40 19 10 3 0 0 68 13 1799
2014 First official language - English 31 38 14 11 5 0 1 70 16 2345
2014 First official language - French 24 40 20 11 4 0 0 65 15 1702

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 38 8 5 3 0 0 84 8 2473
2017 First official language - French 38 43 11 5 3 0 0 81 8 1798
2014 First official language - English 40 40 11 6 3 0 0 81 9 2347
2014 First official language - French 34 43 13 6 3 0 0 78 9 1700

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 32 20 14 10 0 1 56 24 2484
2017 First official language - French 26 39 18 11 5 0 1 65 16 1805
2014 First official language - English 20 32 22 13 12 0 1 53 25 2347
2014 First official language - French 27 37 19 11 6 0 0 64 17 1704

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 23 38 18 6 1 2 25 35 2469
2017 First official language - French 10 30 37 14 6 1 3 21 41 1795
2014 First official language - English 14 27 37 15 5 0 1 21 42 2341
2014 First official language - French 14 37 32 12 4 0 2 16 52 1700

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 20 32 22 10 2 3 34 33 2469
2017 First official language - French 11 23 32 19 9 3 3 30 36 1790
2014 First official language - English 19 27 29 17 7 1 2 24 46 2346
2014 First official language - French 19 33 26 13 4 2 2 18 54 1700

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 22 26 29 14 5 1 2 20 50 2474
2017 First official language - French 24 30 27 10 5 2 3 15 56 1798
2014 First official language - English 27 29 27 12 4 0 1 17 57 2340
2014 First official language - French 32 32 21 10 2 1 2 12 66 1702

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 25 34 18 6 1 2 25 40 2467
2017 First official language - French 12 28 35 15 7 1 2 23 41 1796
2014 First official language - English 14 28 34 17 6 1 1 23 43 2336
2014 First official language - French 15 28 36 15 3 1 2 19 44 1698

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 27 26 11 6 2 3 18 55 2475
2017 First official language - French 22 28 25 12 7 2 3 20 53 1800
2014 First official language - English 28 29 25 11 5 1 2 16 59 2347
2014 First official language - French 27 32 24 10 4 1 3 14 61 1700

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 22 31 18 8 2 4 28 39 2469
2017 First official language - French 16 28 28 15 8 2 3 24 47 1796
2014 First official language - English 14 21 33 19 8 1 3 28 37 2340
2014 First official language - French 18 27 29 15 6 1 4 23 47 1702

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 27 30 12 5 1 2 17 52 2475
2017 First official language - French 17 29 31 12 6 2 2 19 48 1802
2014 First official language - English 28 29 27 10 4 1 1 14 58 2342
2014 First official language - French 20 29 32 10 4 2 3 15 51 1700
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 75 17 4 2 1 0 1 93 3 2482
2017 First official language - French 43 30 9 12 5 0 1 73 18 1803
2014 First official language - English 78 15 3 2 1 0 1 94 3 2348
2014 First official language - French 45 28 8 13 5 0 1 74 18 1703

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 32 12 9 8 5 5 67 19 2483
2017 First official language - French 19 35 17 11 6 6 6 61 19 1805
2014 First official language - English 36 29 12 9 7 4 4 71 17 2347
2014 First official language - French 24 34 18 9 5 5 5 65 16 1704

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 29 8 10 7 1 0 75 17 2481
2017 First official language - French 40 39 10 6 4 1 0 80 10 1801
2014 First official language - English 46 28 8 10 6 1 0 75 17 2345
2014 First official language - French 42 36 10 8 4 1 0 79 11 1704

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 33 9 13 7 2 1 70 21 2479
2017 First official language - French 28 45 14 7 4 2 0 75 11 1799
2014 First official language - English 34 40 9 11 4 1 1 75 16 2346
2014 First official language - French 26 49 12 7 3 1 1 77 10 1703

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 28 12 11 7 9 1 67 20 2480
2017 First official language - French 23 36 15 9 6 9 2 66 17 1805
2014 First official language - English 33 28 12 12 7 7 1 67 20 2345
2014 First official language - French 25 34 15 10 7 7 2 64 19 1701

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 24 17 17 12 14 3 43 36 2479
2017 First official language - French 11 24 20 17 9 15 5 43 32 1802
2014 First official language - English 12 23 19 17 13 14 3 42 36 2346
2014 First official language - French 8 24 22 18 10 14 5 39 34 1703

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 34 6 7 3 0 0 84 10 2473
2017 First official language - French 42 44 7 5 1 0 0 87 6 1804
2014 First official language - English 50 35 6 7 2 0 0 84 9 2344
2014 First official language - French 41 47 7 4 2 0 0 88 5 1704
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 36 10 10 7 1 0 73 17 2485
2017 First official language - French 30 41 14 10 4 1 1 72 15 1805
2014 First official language - English 33 37 11 10 7 1 1 72 17 2347
2014 First official language - French 27 41 16 11 4 1 1 69 16 1702

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 30 10 6 5 2 1 78 12 2481
2017 First official language - French 37 39 13 5 4 3 1 78 9 1806
2014 First official language - English 43 28 12 8 5 3 1 74 13 2346
2014 First official language - French 33 39 14 6 4 3 1 75 10 1703

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 33 9 9 6 1 0 76 15 2483
2017 First official language - French 35 40 12 7 4 0 1 76 11 1806
2014 First official language - English 40 33 10 10 5 1 1 74 16 2347
2014 First official language - French 32 41 12 9 4 1 0 74 13 1703

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 84 12 2 1 0 0 0 97 1 2476
2017 First official language - French 61 24 6 6 3 0 0 85 9 1802
2014 First official language - English 84 11 2 1 1 0 1 96 1 2344
2014 First official language - French 59 24 6 7 3 0 0 83 11 1703

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 25 9 8 5 7 8 74 15 2482
2017 First official language - French 32 29 12 8 6 5 8 70 16 1802
2014 First official language - English 36 25 11 6 6 7 10 73 14 2345
2014 First official language - French 31 29 11 8 6 7 9 70 16 1704

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 27 8 6 6 2 0 80 12 2479
2017 First official language - French 47 33 10 6 4 1 1 81 9 1806

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 25 9 4 5 2 0 81 9 2483
2017 First official language - French 47 30 11 4 5 2 0 79 9 1804

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 27 9 8 6 1 0 76 15 2478
2017 First official language - French 42 32 14 7 5 0 0 75 12 1801
2014 First official language - English 43 30 12 9 5 1 1 74 14 2343
2014 First official language - French 37 37 14 8 4 1 1 75 12 1702
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 36 16 12 5 4 7 64 18 992
2017 First official language - French 14 40 19 14 4 2 7 60 20 629
2014 First official language - English 23 36 14 10 6 4 9 67 17 963
2014 First official language - French 16 39 20 11 3 3 7 61 16 573

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 33 15 11 6 7 0 65 19 2476
2017 First official language - French 22 38 20 9 5 6 0 64 15 1806
2014 First official language - English 23 34 18 11 6 7 0 62 18 2348
2014 First official language - French 16 37 23 10 6 8 0 58 17 1700

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 35 17 14 9 2 0 60 23 2481
2017 First official language - French 18 35 26 12 7 3 0 54 19 1806
2014 First official language - English 18 33 18 18 11 2 0 53 29 2347
2014 First official language - French 12 31 29 16 9 3 0 44 26 1701

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 30 17 22 12 4 0 46 36 2478
2017 First official language - French 11 30 31 15 6 6 0 44 23 1802
2014 First official language - English 10 26 19 24 17 3 0 38 42 2345
2014 First official language - French 7 26 31 20 10 6 0 35 32 1702

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 27 16 19 17 6 0 45 38 2482
2017 First official language - French 12 27 25 16 13 7 0 42 31 1803
2014 First official language - English 11 24 18 23 19 5 0 37 44 2347
2014 First official language - French 7 21 28 21 15 8 0 31 39 1701

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 31 16 22 14 3 0 46 37 2480
2017 First official language - French 12 35 25 17 9 3 0 48 27 1802
2014 First official language - English 9 29 16 27 17 2 0 39 44 2345
2014 First official language - French 7 28 25 24 14 2 0 36 39 1701
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 44 16 13 5 1 0 65 19 2476
2017 First official language - French 17 48 20 9 4 1 0 66 13 1802
2014 First official language - English 15 39 18 17 9 1 0 55 26 2348
2014 First official language - French 12 38 25 16 7 1 0 51 24 1700

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 43 40 10 3 2 2 0 85 5 2479
2017 First official language - French 26 49 15 4 1 4 1 79 5 1798
2014 First official language - English 45 38 8 4 1 3 0 86 6 2348
2014 First official language - French 27 48 15 4 2 4 0 78 6 1701

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 35 9 9 6 3 1 76 15 2478
2017 First official language - French 28 42 13 10 4 3 1 72 14 1803
2014 First official language - English 42 33 9 8 4 3 1 78 12 2348
2014 First official language - French 29 41 13 10 3 3 1 73 14 1703

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 32 18 11 7 5 1 62 19 2479
2017 First official language - French 17 33 23 14 6 6 2 54 21 1800
2014 First official language - English 27 33 19 11 6 4 1 63 17 2347
2014 First official language - French 16 34 22 13 5 7 2 56 21 1703

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 18 15 16 20 13 4 39 43 2479
2017 First official language - French 10 22 20 16 15 11 6 39 37 1798
2014 First official language - English 13 21 17 19 18 10 3 38 42 2347
2014 First official language - French 9 20 21 19 15 12 3 34 41 1703

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 61 28 6 2 1 1 1 91 3 2481
2017 First official language - French 30 35 13 14 5 1 2 67 20 1804
2014 First official language - English 61 27 7 2 1 1 1 90 3 2348
2014 First official language - French 26 37 15 14 5 1 1 65 19 1703

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 68 20 5 2 1 1 1 91 4 2473
2017 First official language - French 42 38 7 6 2 3 2 84 8 1803
2014 First official language - English 69 21 5 2 1 2 1 93 2 2347
2014 First official language - French 41 38 8 6 2 3 2 83 8 1702

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 25 13 21 25 2 0 40 47 2481
2017 First official language - French 17 35 21 16 9 3 0 54 25 1802
2014 First official language - English 12 25 16 23 23 2 0 38 46 2348
2014 First official language - French 12 35 24 18 8 3 0 49 26 1704

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 21 10 18 36 1 2 33 57 2476
2017 First official language - French 13 24 17 19 23 2 3 39 44 1805
2014 First official language - English 11 19 13 23 31 1 1 31 56 2348
2014 First official language - French 10 27 17 21 21 2 2 39 44 1702

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 38 23 14 7 3 0 54 22 2475
2017 First official language - French 13 35 29 12 5 5 0 51 18 1804

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 37 15 6 4 4 1 74 10 2478
2017 First official language - French 28 42 18 4 3 5 1 75 7 1805
2014 First official language - English 40 34 14 5 2 5 0 78 7 2346
2014 First official language - French 33 44 13 3 1 5 0 81 5 1701

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 42 12 10 4 1 0 74 14 2476
2017 First official language - French 29 46 14 6 2 2 0 77 8 1805
2014 First official language - English 34 38 14 9 3 2 0 74 12 2347
2014 First official language - French 31 46 14 5 2 2 0 79 7 1703

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 39 11 9 5 0 0 75 14 2477
2017 First official language - French 33 46 13 5 2 0 0 80 7 1804
2014 First official language - English 35 37 14 9 4 0 0 72 14 2348
2014 First official language - French 30 47 13 6 4 0 0 77 9 1701

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 33 19 13 6 1 0 61 20 2476
2017 First official language - French 24 35 24 10 5 1 0 60 15 1800
2014 First official language - English 21 40 17 15 7 0 0 61 22 2345
2014 First official language - French 19 35 26 14 6 1 0 55 20 1702

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 36 16 14 7 0 0 64 21 2479
2017 First official language - French 24 41 21 9 4 0 0 65 13 1804
2014 First official language - English 21 38 17 17 7 0 0 59 24 2347
2014 First official language - French 18 38 24 13 6 0 0 56 20 1702

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 36 30 15 9 6 3 1 68 16 2475
2017 First official language - French 31 34 15 9 6 3 1 68 16 1802
2014 First official language - English 33 30 16 11 6 3 1 65 18 2346
2014 First official language - French 29 30 17 11 7 4 1 62 19 1700
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 38 33 28 2484
2017 First official language - French 34 38 28 1806
2014 First official language - English 40 30 30 2347
2014 First official language - French 35 36 29 1704

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 9 48 18 7 11 7 950
2017 First official language - French 12 46 25 4 5 7 615
2014 First official language - English 9 58 14 11 9999 9 936
2014 First official language - French 10 47 29 8 9999 6 590
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 18 82 2482
2017 First official language - French 16 84 1799
2014 First official language - English 18 82 2339
2014 First official language - French 17 83 1701

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 449
2017 First official language - French 39 286
2014 First official language - English 42 422
2014 First official language - French 38 292

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 71 449
2017 First official language - French 64 286
2014 First official language - English 70 422
2014 First official language - French 67 292

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 449
2017 First official language - French 7 286
2014 First official language - English 7 422
2014 First official language - French 5 292

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 286
2014 First official language - English 0 422
2014 First official language - French 0 292

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 449
2017 First official language - French 4 286
2014 First official language - English 4 422

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 449
2017 First official language - French 4 286
2014 First official language - English 7 422
2014 First official language - French 2 292

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 449
2017 First official language - French 3 286
2014 First official language - English 3 422
2014 First official language - French 5 292

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 48 452
2017 First official language - French 37 285
2014 First official language - English 45 422
2014 First official language - French 39 293

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 42 452
2017 First official language - French 41 285
2014 First official language - English 42 422
2014 First official language - French 44 293

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 45 452
2017 First official language - French 43 285
2014 First official language - English 45 422
2014 First official language - French 43 293

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 39 452
2017 First official language - French 36 285
2014 First official language - English 39 422
2014 First official language - French 36 293

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 452
2017 First official language - French 28 285
2014 First official language - English 38 422
2014 First official language - French 25 293

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 452
2017 First official language - French 62 285
2014 First official language - English 54 422
2014 First official language - French 58 293

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 452
2017 First official language - French 33 285
2014 First official language - English 36 422
2014 First official language - French 32 293

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 First official language - English 1 452

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 452
2017 First official language - French 6 285
2014 First official language - English 10 422
2014 First official language - French 3 293

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 452
2017 First official language - French 12 285
2014 First official language - English 13 422
2014 First official language - French 11 293

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 50 452
2017 First official language - French 44 285
2014 First official language - English 51 422
2014 First official language - French 42 293

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 452
2017 First official language - French 22 285
2014 First official language - English 33 422
2014 First official language - French 27 293

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 452
2017 First official language - French 10 285
2014 First official language - English 14 422
2014 First official language - French 9 293

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 452
2017 First official language - French 53 285
2014 First official language - English 58 423
2014 First official language - French 50 293

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 33 452
2017 First official language - French 27 285
2014 First official language - English 29 423
2014 First official language - French 29 293

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 452
2017 First official language - French 15 285
2014 First official language - English 17 423
2014 First official language - French 20 293

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 452
2017 First official language - French 16 285
2014 First official language - English 17 423
2014 First official language - French 16 293

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 452
2017 First official language - French 12 285
2014 First official language - English 12 423
2014 First official language - French 10 293

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 452
2017 First official language - French 5 285
2014 First official language - English 5 423
2014 First official language - French 8 293

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 452
2017 First official language - French 15 285
2014 First official language - English 15 423
2014 First official language - French 17 293

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 452
2017 First official language - French 12 285
2014 First official language - English 12 423
2014 First official language - French 12 293

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 452
2017 First official language - French 23 285
2014 First official language - English 23 423
2014 First official language - French 20 293

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 422
2017 First official language - French 11 271
2014 First official language - English 8 400
2014 First official language - French 14 270

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 422
2017 First official language - French 19 271
2014 First official language - English 18 400
2014 First official language - French 18 270

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 422
2017 First official language - French 11 271
2014 First official language - English 8 400
2014 First official language - French 11 270

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 422
2017 First official language - French 7 271
2014 First official language - English 5 400
2014 First official language - French 7 270

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 422
2017 First official language - French 11 271
2014 First official language - English 13 400
2014 First official language - French 11 270

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 422
2017 First official language - French 12 271
2014 First official language - English 12 400
2014 First official language - French 13 270

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 422
2017 First official language - French 22 271
2014 First official language - English 15 400
2014 First official language - French 14 270

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 422
2017 First official language - French 9 271
2014 First official language - English 10 400
2014 First official language - French 9 270

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 422
2017 First official language - French 12 271
2014 First official language - English 11 400
2014 First official language - French 13 270

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 422
2017 First official language - French 25 271
2014 First official language - English 34 400
2014 First official language - French 18 270

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 422
2017 First official language - French 13 271
2014 First official language - English 15 400
2014 First official language - French 12 270

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 55 422
2017 First official language - French 42 271
2014 First official language - English 55 400
2014 First official language - French 41 270

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 422
2014 First official language - English 2 400

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 422
2017 First official language - French 45 271
2014 First official language - English 55 400
2014 First official language - French 47 270

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 422
2017 First official language - French 2 271

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 422
2017 First official language - French 15 271
2014 First official language - English 11 400
2014 First official language - French 12 270

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 94 6 452
2017 First official language - French 91 9 285

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 15 19 9 10 28 9 40 30 2481
2017 First official language - French 9 17 18 8 6 30 12 45 23 1804
2014 First official language - English 11 16 21 8 9 28 7 42 26 2346
2014 First official language - French 8 16 21 7 6 33 9 42 23 1703

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 27 20 10 8 15 2 55 21 2482
2017 First official language - French 16 30 22 8 5 17 3 57 16 1803
2014 First official language - English 17 26 22 9 7 17 2 54 19 2344
2014 First official language - French 13 29 24 8 5 20 2 54 16 1702
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 46 7 7 3 2 12 81 11 2480
2017 First official language - French 17 48 13 8 3 2 8 73 12 1804
2014 First official language - English 24 52 7 4 2 1 10 85 7 2347
2014 First official language - French 17 49 16 8 1 2 7 72 11 1702

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 17 23 11 8 23 11 36 30 2477
2017 First official language - French 6 17 21 10 6 26 13 38 27 1804
2014 First official language - English 7 19 21 13 9 19 12 37 32 2347
2014 First official language - French 6 18 23 11 8 23 13 36 29 1701

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 31 27 12 4 2 12 12 76 8 2480
2017 First official language - French 27 36 12 3 2 12 9 78 7 1806
2014 First official language - English 30 30 13 6 2 10 11 75 9 2345
2014 First official language - French 25 39 13 4 1 9 8 77 7 1703

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 28 16 7 4 13 11 65 14 2481
2017 First official language - French 20 36 15 4 3 14 8 71 9 1805
2014 First official language - English 18 30 16 9 3 13 11 63 16 2344
2014 First official language - French 17 36 18 6 3 12 7 66 11 1704
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 10 90 2476
2017 First official language - French 8 92 1800
2014 First official language - English 8 92 2340
2014 First official language - French 8 92 1698

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 246
2017 First official language - French 34 149
2014 First official language - English 30 184
2014 First official language - French 31 128

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 83 246
2017 First official language - French 86 149
2014 First official language - English 81 184
2014 First official language - French 83 128

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 246
2017 First official language - French 5 149
2014 First official language - English 3 184
2014 First official language - French 0 128

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 149
2014 First official language - English 0 184
2014 First official language - French 0 128

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 246
2017 First official language - French 5 149
2014 First official language - English 4 184
2014 First official language - French 5 128

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 246
2014 First official language - English 8 184
2014 First official language - French 5 128

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 246
2017 First official language - French 7 149
2014 First official language - English 11 184
2014 First official language - French 12 128

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 249
2017 First official language - French 16 147
2014 First official language - English 16 185
2014 First official language - French 16 128

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 22 249
2017 First official language - French 20 147
2014 First official language - English 20 185
2014 First official language - French 19 128

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 249
2017 First official language - French 6 147
2014 First official language - English 7 185
2014 First official language - French 9 128

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 249
2017 First official language - French 6 147
2014 First official language - English 7 185
2014 First official language - French 4 128

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 249
2017 First official language - French 24 147
2014 First official language - English 34 185
2014 First official language - French 24 128

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 39 249
2017 First official language - French 28 147
2014 First official language - English 30 185
2014 First official language - French 18 128

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 249
2014 First official language - English 6 185

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 147

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 249
2017 First official language - French 5 147
2014 First official language - English 9 185
2014 First official language - French 10 128

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 249
2017 First official language - French 19 147
2014 First official language - English 18 185
2014 First official language - French 16 128

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - French 0 147

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 249
2017 First official language - French 9 147
2014 First official language - English 9 185
2014 First official language - French 7 128

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 249
2014 First official language - English 0 185

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 249
2017 First official language - French 34 147
2014 First official language - English 28 185
2014 First official language - French 39 128

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 249
2017 First official language - French 29 149
2014 First official language - English 25 185
2014 First official language - French 28 128

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 19 249
2017 First official language - French 12 149
2014 First official language - English 12 185
2014 First official language - French 15 128

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 249
2017 First official language - French 9 149
2014 First official language - English 11 185
2014 First official language - French 12 128

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 249
2017 First official language - French 8 149
2014 First official language - English 15 185
2014 First official language - French 16 128

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 249
2017 First official language - French 7 149
2014 First official language - English 7 185
2014 First official language - French 7 128

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 249
2017 First official language - French 4 149
2014 First official language - English 4 185
2014 First official language - French 6 128

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 249
2017 First official language - French 9 149
2014 First official language - English 6 185
2014 First official language - French 7 128

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 249
2017 First official language - French 9 149
2014 First official language - English 8 185
2014 First official language - French 8 128

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 249
2017 First official language - French 49 149
2014 First official language - English 59 185
2014 First official language - French 50 128

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 234
2017 First official language - French 6 143
2014 First official language - English 4 178
2014 First official language - French 5 121

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 234
2017 First official language - French 11 143
2014 First official language - English 12 178
2014 First official language - French 10 121

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 234

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 234
2017 First official language - French 0 143

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 234
2017 First official language - French 6 143
2014 First official language - English 3 178

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 234
2017 First official language - French 7 143
2014 First official language - English 6 178

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 234
2017 First official language - French 19 143
2014 First official language - English 15 178
2014 First official language - French 7 121

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 234
2017 First official language - French 12 143
2014 First official language - English 12 178
2014 First official language - French 12 121

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 234
2017 First official language - French 8 143
2014 First official language - English 7 178
2014 First official language - French 5 121

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 234
2017 First official language - French 17 143
2014 First official language - English 21 178
2014 First official language - French 25 121

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 234
2017 First official language - French 12 143
2014 First official language - English 13 178
2014 First official language - French 15 121

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 234
2017 First official language - French 46 143
2014 First official language - English 50 178
2014 First official language - French 45 121

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 2 234

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 65 234
2017 First official language - French 52 143
2014 First official language - English 62 178
2014 First official language - French 70 121

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 234

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 234
2017 First official language - French 9 143
2014 First official language - English 14 178
2014 First official language - French 13 121

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 94 6 246
2017 First official language - French 91 9 149

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 15 21 4 4 37 7 47 16 2481
2017 First official language - French 10 18 18 4 3 37 9 52 14 1805
2014 First official language - English 12 15 22 4 3 38 7 48 13 2347
2014 First official language - French 9 18 20 4 3 40 7 50 13 1703

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 29 18 5 4 18 2 65 12 2479
2017 First official language - French 17 34 19 4 3 21 3 66 9 1803
2014 First official language - English 22 27 20 5 3 21 1 64 10 2344
2014 First official language - French 14 30 21 4 3 25 3 62 9 1700
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 25 21 15 20 0 1 43 36 2478
2017 First official language - French 16 19 22 16 23 0 4 37 41 1799

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 22 29 21 15 0 1 34 37 2479
2017 First official language - French 11 22 32 19 14 0 1 34 34 1802

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 28 26 18 12 0 1 43 31 2479
2017 First official language - French 13 24 28 21 12 0 2 37 34 1801

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 14 22 23 21 19 1 1 36 40 2479
2017 First official language - French 12 22 26 21 17 1 2 34 39 1798

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 27 19 13 10 0 4 56 24 2477
2017 First official language - French 28 26 20 11 8 1 7 58 20 1798

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 28 25 17 12 0 0 46 29 2476
2017 First official language - French 22 26 25 14 10 0 2 49 25 1801

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 33 24 13 8 1 1 55 21 2474
2017 First official language - French 23 32 24 13 5 1 2 56 19 1800

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 17 33 25 15 8 1 1 51 23 2474
2017 First official language - French 17 31 29 14 7 0 2 49 22 1800

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 33 23 14 8 0 1 55 22 2474
2017 First official language - French 21 32 25 14 6 1 1 54 21 1798

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 30 23 14 8 0 1 54 23 2471
2017 First official language - French 22 29 27 13 6 1 2 53 19 1791

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 25 15 6 4 0 1 74 10 2479
2017 First official language - French 49 24 14 7 3 0 3 75 10 1800

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 71 12 6 4 3 1 3 86 8 2479
2017 First official language - French 69 12 6 4 3 1 5 86 8 1800

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 28 9 4 2 0 1 85 6 2478
2017 First official language - French 57 23 10 4 2 0 3 83 7 1801

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 21 10 6 5 0 1 78 12 2470
2017 First official language - French 57 19 10 6 4 0 3 79 11 1803

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 50 17 7 3 1 0 22 86 5 2469
2017 First official language - French 54 14 6 2 1 0 22 88 5 1801

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 64 21 7 2 0 1 5 90 2 2465
2017 First official language - French 69 16 5 1 1 0 7 93 2 1794

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 66 13 5 5 6 1 4 83 11 2478
2017 First official language - French 71 10 5 4 4 0 6 87 8 1805

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 27 11 3 1 0 3 84 5 2469
2017 First official language - French 54 23 13 4 2 0 4 80 6 1802

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 26 42 17 7 1 0 34 24 2481
2017 First official language - French 7 23 44 18 8 0 0 31 25 1807

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 22 42 19 7 0 1 26 32 2476
2017 First official language - French 7 19 40 23 10 0 0 33 26 1800

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 16 39 16 13 10 6 0 59 24 2480
2017 First official language - French 11 35 24 13 8 10 1 51 23 1802

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 33 18 21 13 2 0 47 34 2479
2017 First official language - French 9 37 25 18 8 3 0 48 27 1804
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 16 84 2475
2017 First official language - French 13 87 1800
2014 First official language - English 12 88 2339
2014 First official language - French 11 89 1702

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 73 27 397
2017 First official language - French 70 30 230
2014 First official language - English 70 30 286
2014 First official language - French 72 28 185

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 33 6 9 5 0 1 80 13 293
2017 First official language - French 36 48 6 4 4 2 0 85 9 160
2014 First official language - English 50 30 5 10 2 1 0 82 12 200
2014 First official language - French 44 40 8 4 2 0 2 86 6 134
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 24 21 13 17 4 1 22 78 2483
2017 First official language - French 23 21 21 15 16 3 1 24 76 1804

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 1833
2017 First official language - French 21 1319

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 37 1833
2017 First official language - French 35 1319

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 1833
2017 First official language - French 18 1319

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 1833
2017 First official language - French 50 1319

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 1833
2017 First official language - French 11 1319

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 39 1833
2017 First official language - French 39 1319

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 3 41 21 12 5 18 1798
2017 First official language - French 4 42 23 11 6 16 1298

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 6 16 15 20 34 2 7 25 59 1839
2017 First official language - French 5 16 17 18 31 2 10 24 56 1319

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 3 8 10 16 56 2 6 11 78 1835
2017 First official language - French 3 7 12 18 53 2 6 10 77 1319
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