2017 Public Service Employee Survey Results for Global Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 52 5 8 6 0 0 81 14 119
2017 IS-03 44 44 6 0 6 0 0 87 6 16
2017 IS-04 32 50 5 9 5 0 0 82 14 44
2017 IS-05 16 54 8 14 8 0 0 70 22 37
2017 IS-06 23 69 0 8 0 0 0 92 8 13
2014 IS 31 51 3 14 1 0 0 82 15 140
2014 IS-03 28 49 5 17 0 0 0 77 17 18
2014 IS-04 34 54 2 10 0 0 0 88 10 50
2014 IS-05 25 59 5 9 2 0 0 84 12 44
2014 IS-06 22 39 0 39 0 0 0 61 39 18

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 61 23 6 7 3 0 1 85 9 119
2017 IS-03 50 25 6 6 13 0 0 75 19 16
2017 IS-04 64 22 2 7 2 0 2 88 9 44
2017 IS-05 60 24 8 8 0 0 0 84 8 37
2017 IS-06 62 30 0 8 0 0 0 92 8 13
2014 IS 60 31 3 4 2 0 0 91 6 140
2014 IS-03 60 35 0 0 5 0 0 95 5 18
2014 IS-04 60 32 4 2 2 0 0 92 4 50
2014 IS-05 66 29 0 5 0 0 0 95 5 44
2014 IS-06 44 33 6 11 6 0 0 78 17 18

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 29 5 9 5 0 0 81 14 119
2017 IS-03 75 19 6 0 0 0 0 94 0 16
2017 IS-04 41 38 5 11 5 0 0 80 16 44
2017 IS-05 49 27 5 11 8 0 0 76 19 37
2017 IS-06 54 30 0 8 8 0 0 84 16 13
2014 IS 46 26 8 16 4 0 0 72 20 140
2014 IS-03 67 17 0 11 5 0 0 84 16 18
2014 IS-04 38 24 16 18 4 0 0 62 22 50
2014 IS-05 57 18 7 18 0 0 0 75 18 44
2014 IS-06 28 50 0 17 6 0 0 78 22 18

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 35 8 16 8 0 1 68 24 119
2017 IS-03 44 19 0 25 13 0 0 62 38 16
2017 IS-04 30 46 4 16 2 0 2 77 19 44
2017 IS-05 24 32 11 19 14 0 0 57 33 37
2017 IS-06 38 46 16 0 0 0 0 84 0 13
2014 IS 34 41 9 12 4 0 0 74 16 140
2014 IS-03 28 39 16 5 12 0 0 67 17 18
2014 IS-04 32 34 6 22 6 0 0 66 28 50
2014 IS-05 39 43 14 2 2 0 0 82 5 44
2014 IS-06 33 50 6 11 0 0 0 83 11 18

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 34 11 20 6 1 3 62 26 118
2017 IS-03 38 12 13 25 6 0 6 53 33 16
2017 IS-04 30 32 11 18 5 0 5 64 24 44
2017 IS-05 16 38 11 24 8 3 0 55 33 37
2017 IS-06 31 46 8 16 0 0 0 77 16 13
2014 IS 18 35 18 22 6 1 0 53 29 140
2014 IS-03 23 32 16 24 0 5 0 58 25 18
2014 IS-04 20 32 18 18 12 0 0 52 30 50
2014 IS-05 14 32 27 25 0 2 0 46 26 44
2014 IS-06 22 33 6 33 6 0 0 56 39 18

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 50 33 9 4 2 2 0 85 6 119
2017 IS-03 56 31 6 6 0 0 0 87 6 16
2017 IS-04 52 25 14 5 0 5 0 81 5 44
2017 IS-05 52 35 5 5 3 0 0 87 8 37
2017 IS-06 54 46 0 0 0 0 0 100 0 13
2014 IS 43 38 10 7 2 0 0 81 9 140
2014 IS-03 38 35 5 12 11 0 0 72 23 18
2014 IS-04 44 38 12 6 0 0 0 82 6 50
2014 IS-05 43 43 7 7 0 0 0 86 7 44
2014 IS-06 50 33 11 0 6 0 0 83 6 18

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 59 29 6 4 3 0 0 88 7 119
2017 IS-03 63 13 13 6 6 0 0 75 12 16
2017 IS-04 63 25 7 5 0 0 0 89 5 44
2017 IS-05 60 30 3 5 3 0 0 90 8 37
2017 IS-06 62 38 0 0 0 0 0 100 0 13
2014 IS 49 40 6 4 0 0 0 89 4 140
2014 IS-03 44 35 11 11 0 0 0 79 11 18
2014 IS-04 52 38 6 4 0 0 0 90 4 50
2014 IS-05 45 52 2 0 0 0 0 98 0 44
2014 IS-06 61 22 6 11 0 0 0 83 11 18

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 39 39 10 9 3 0 1 79 11 118
2017 IS-03 37 38 13 13 0 0 0 75 13 16
2017 IS-04 43 41 11 0 2 0 2 86 2 44
2017 IS-05 30 38 8 19 5 0 0 68 24 37
2017 IS-06 47 38 8 8 0 0 0 84 8 13
2014 IS 33 49 11 6 1 1 0 83 6 140
2014 IS-03 33 39 17 0 5 5 0 76 6 18
2014 IS-04 32 50 10 8 0 0 0 82 8 50
2014 IS-05 29 57 9 5 0 0 0 86 5 44
2014 IS-06 39 39 11 11 0 0 0 78 11 18

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 34 9 16 9 2 1 65 26 119
2017 IS-03 44 38 0 6 13 0 0 81 19 16
2017 IS-04 32 41 0 18 7 0 2 74 26 44
2017 IS-05 19 30 24 16 5 5 0 52 23 37
2017 IS-06 16 23 8 30 23 0 0 39 53 13
2014 IS 23 38 14 14 8 2 1 63 23 139
2014 IS-03 29 49 5 5 0 11 0 88 6 18
2014 IS-04 21 39 16 16 6 0 2 61 23 49
2014 IS-05 23 39 14 18 5 2 0 63 23 44
2014 IS-06 17 17 22 17 28 0 0 33 44 18

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 45 27 8 11 3 2 4 77 15 119
2017 IS-03 50 19 13 13 0 6 0 73 13 16
2017 IS-04 48 25 11 9 2 0 5 76 12 44
2017 IS-05 38 35 3 14 5 3 3 77 20 37
2017 IS-06 39 23 7 16 8 0 8 67 25 13
2014 IS 41 32 8 12 6 1 1 74 18 140
2014 IS-03 39 28 5 11 5 5 7 76 18 18
2014 IS-04 42 34 8 10 6 0 0 76 16 50
2014 IS-05 45 34 7 12 2 0 0 79 14 44
2014 IS-06 28 22 6 28 17 0 0 50 44 18

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 40 8 8 4 0 0 80 13 119
2017 IS-03 38 38 12 6 6 0 0 75 13 16
2017 IS-04 52 23 12 14 0 0 0 75 14 44
2017 IS-05 27 57 3 5 8 0 0 84 14 37
2017 IS-06 39 45 8 8 0 0 0 84 8 13
2014 IS 29 41 12 11 7 0 0 70 18 140
2014 IS-03 16 55 7 11 12 0 0 71 23 18
2014 IS-04 36 32 12 14 6 0 0 68 20 50
2014 IS-05 27 43 16 11 2 0 0 71 14 44
2014 IS-06 28 44 11 6 11 0 0 72 17 18

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 42 13 14 3 1 0 69 18 119
2017 IS-03 25 38 25 13 0 0 0 63 13 16
2017 IS-04 30 39 7 23 2 0 0 68 25 44
2017 IS-05 16 54 16 5 5 3 0 73 11 37
2017 IS-06 23 38 16 23 0 0 0 62 23 13
2014 IS 15 42 18 14 10 1 0 58 25 140
2014 IS-03 11 51 16 12 11 0 0 61 23 18
2014 IS-04 19 32 18 16 14 2 0 51 31 50
2014 IS-05 16 50 18 14 2 0 0 66 16 44
2014 IS-06 11 39 6 22 22 0 0 50 44 18

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 45 12 14 4 1 0 70 19 119
2017 IS-03 25 44 13 12 6 0 0 69 19 16
2017 IS-04 29 43 7 16 5 0 0 73 20 44
2017 IS-05 14 57 11 13 3 3 0 73 16 37
2017 IS-06 23 30 31 16 0 0 0 53 16 13

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 43 7 3 3 0 0 86 7 119
2017 IS-03 44 38 6 6 6 0 0 81 13 16
2017 IS-04 52 37 9 2 0 0 0 89 2 44
2017 IS-05 35 43 10 5 5 0 0 79 11 37
2017 IS-06 31 69 0 0 0 0 0 100 0 13
2014 IS 32 43 15 6 4 1 0 75 9 140
2014 IS-03 28 60 7 0 5 0 0 88 5 18
2014 IS-04 32 32 20 10 4 2 0 65 15 50
2014 IS-05 32 48 14 5 2 0 0 80 7 44
2014 IS-06 39 50 6 6 0 0 0 89 6 18

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 37 12 14 3 1 0 70 18 119
2017 IS-03 44 38 12 6 0 0 0 81 6 16
2017 IS-04 34 32 16 16 2 0 0 66 18 44
2017 IS-05 24 43 5 19 5 3 0 70 25 37
2017 IS-06 31 39 15 16 0 0 0 70 16 13

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 50 31 13 4 2 0 0 81 6 119
2017 IS-03 44 37 13 6 0 0 0 81 6 16
2017 IS-04 54 23 16 7 0 0 0 77 7 44
2017 IS-05 52 35 11 0 3 0 0 86 3 37
2017 IS-06 55 30 8 8 0 0 0 84 8 13
2014 IS 45 39 13 0 3 0 0 84 3 139
2014 IS-03 39 45 11 0 5 0 0 84 5 18
2014 IS-04 45 41 12 0 2 0 0 86 2 49
2014 IS-05 48 36 14 0 2 0 0 84 2 44
2014 IS-06 50 39 11 0 0 0 0 89 0 18

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 42 11 8 5 0 0 76 13 119
2017 IS-03 38 38 13 6 6 0 0 75 12 16
2017 IS-04 29 43 14 9 5 0 0 72 14 44
2017 IS-05 30 38 14 13 5 0 0 68 19 37
2017 IS-06 39 61 0 0 0 0 0 100 0 13
2014 IS 15 47 17 16 5 0 0 62 21 140
2014 IS-03 11 56 5 23 5 0 0 67 28 18
2014 IS-04 19 36 22 16 8 0 0 55 24 50
2014 IS-05 16 50 16 14 5 0 0 66 18 44
2014 IS-06 11 56 17 17 0 0 0 67 17 18

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 32 9 8 5 0 0 78 13 118
2017 IS-03 56 25 6 0 12 0 0 81 12 16
2017 IS-04 45 32 9 11 2 0 0 77 14 44
2017 IS-05 33 36 14 11 6 0 0 70 16 36
2017 IS-06 55 38 8 0 0 0 0 92 0 13
2014 IS 22 46 14 14 4 0 0 68 18 140
2014 IS-03 11 40 28 16 5 0 0 51 21 18
2014 IS-04 21 45 14 14 6 0 0 66 20 50
2014 IS-05 23 46 16 14 2 0 0 68 16 44
2014 IS-06 22 61 0 11 6 0 0 83 17 18

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 34 11 10 3 1 1 75 14 119
2017 IS-03 50 31 6 6 6 0 0 81 13 16
2017 IS-04 38 32 11 14 2 0 2 72 16 44
2017 IS-05 33 41 11 10 3 3 0 75 14 37
2017 IS-06 31 45 16 8 0 0 0 77 8 13
2014 IS 23 46 19 9 3 0 0 69 12 140
2014 IS-03 17 49 28 5 0 0 0 67 5 18
2014 IS-04 26 38 24 8 4 0 0 64 12 50
2014 IS-05 20 50 18 9 2 0 0 71 11 44
2014 IS-06 28 39 6 22 6 0 0 67 28 18

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 38 9 4 5 1 0 82 9 119
2017 IS-03 44 37 6 0 13 0 0 81 13 16
2017 IS-04 52 23 16 7 2 0 0 75 9 44
2017 IS-05 41 43 3 5 5 3 0 86 11 37
2017 IS-06 31 61 8 0 0 0 0 92 0 13
2014 IS 31 39 17 8 4 0 0 71 12 140
2014 IS-03 21 40 28 11 0 0 0 61 11 18
2014 IS-04 34 36 18 6 6 0 0 70 12 50
2014 IS-05 32 43 14 9 2 0 0 75 11 44
2014 IS-06 33 39 11 17 0 0 0 72 17 18

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 36 19 6 7 1 2 67 13 119
2017 IS-03 13 44 31 6 0 0 6 60 7 16
2017 IS-04 36 34 21 5 2 0 2 72 7 44
2017 IS-05 33 40 14 5 5 3 0 75 11 37
2017 IS-06 8 23 16 15 38 0 0 31 53 13
2014 IS 25 38 20 8 9 0 0 63 17 140
2014 IS-03 21 52 11 11 5 0 0 73 16 18
2014 IS-04 29 44 22 2 4 0 0 72 6 50
2014 IS-05 27 27 27 9 9 0 0 54 18 44
2014 IS-06 0 39 17 11 33 0 0 39 44 18

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 29 35 12 8 0 6 22 42 118
2017 IS-03 13 31 25 19 6 0 6 26 47 16
2017 IS-04 9 23 36 7 16 0 9 25 35 44
2017 IS-05 8 36 36 17 0 0 3 17 46 36
2017 IS-06 8 38 38 8 0 0 8 8 50 13
2014 IS 19 31 33 11 4 1 0 16 51 140
2014 IS-03 16 18 39 11 5 11 0 18 39 18
2014 IS-04 26 22 39 12 2 0 0 14 47 50
2014 IS-05 9 43 27 14 7 0 0 20 52 44
2014 IS-06 28 33 33 6 0 0 0 6 61 18

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 19 34 11 10 3 7 24 39 117
2017 IS-03 19 19 19 19 13 13 0 36 43 16
2017 IS-04 11 11 37 9 18 2 11 31 26 44
2017 IS-05 23 23 34 14 0 0 6 15 49 35
2017 IS-06 16 23 53 8 0 0 0 8 39 13
2014 IS 23 32 25 11 5 1 3 17 57 140
2014 IS-03 23 11 39 5 12 5 5 19 37 18
2014 IS-04 28 32 20 16 0 0 4 17 63 50
2014 IS-05 18 39 25 9 9 0 0 18 57 44
2014 IS-06 28 33 28 0 6 0 6 6 65 18

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 23 38 13 3 1 5 16 44 119
2017 IS-03 31 13 37 6 0 6 6 7 50 16
2017 IS-04 9 25 39 16 2 0 9 20 38 44
2017 IS-05 27 27 30 11 3 0 3 14 55 37
2017 IS-06 16 16 61 8 0 0 0 8 31 13
2014 IS 33 24 22 12 6 1 2 19 59 138
2014 IS-03 27 35 23 5 5 5 0 11 65 18
2014 IS-04 43 18 19 10 4 0 6 15 65 49
2014 IS-05 23 37 21 14 5 0 0 19 60 43
2014 IS-06 33 11 28 22 6 0 0 28 44 18

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 10 33 31 16 5 1 3 22 45 118
2017 IS-03 6 37 25 13 13 0 6 27 47 16
2017 IS-04 9 28 35 16 5 0 7 23 40 43
2017 IS-05 11 38 35 14 0 3 0 14 50 37
2017 IS-06 23 22 31 23 0 0 0 23 45 13
2014 IS 17 33 31 14 4 1 1 18 50 140
2014 IS-03 5 36 27 16 5 5 5 24 46 18
2014 IS-04 12 32 32 22 2 0 0 24 44 50
2014 IS-05 23 30 32 9 7 0 0 16 52 44
2014 IS-06 28 44 28 0 0 0 0 0 72 18

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 30 23 12 7 1 6 20 56 119
2017 IS-03 19 19 25 19 13 0 6 33 40 16
2017 IS-04 20 27 23 7 9 0 14 18 55 44
2017 IS-05 22 35 22 16 3 3 0 20 58 37
2017 IS-06 38 23 31 8 0 0 0 8 61 13
2014 IS 24 29 31 9 4 1 3 13 55 140
2014 IS-03 17 28 39 0 0 5 11 0 54 18
2014 IS-04 24 29 24 18 4 0 2 22 53 50
2014 IS-05 23 27 39 7 2 0 2 9 51 44
2014 IS-06 28 50 17 6 0 0 0 6 78 18

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 33 21 13 6 3 5 21 56 119
2017 IS-03 25 19 13 19 12 13 0 36 50 16
2017 IS-04 13 39 20 11 5 0 11 18 59 44
2017 IS-05 19 38 19 16 3 3 3 20 60 37
2017 IS-06 23 23 46 8 0 0 0 8 46 13
2014 IS 17 25 27 18 8 1 4 27 45 139
2014 IS-03 23 28 21 5 7 5 11 14 60 18
2014 IS-04 18 25 21 18 14 0 4 34 45 49
2014 IS-05 11 25 32 25 2 0 5 28 38 44
2014 IS-06 28 33 22 11 6 0 0 17 61 18

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 18 38 13 6 2 4 20 40 119
2017 IS-03 31 6 31 6 13 6 6 21 43 16
2017 IS-04 14 20 36 16 5 0 9 23 37 44
2017 IS-05 21 19 46 8 3 3 0 11 41 37
2017 IS-06 16 23 30 23 8 0 0 31 38 13
2014 IS 23 17 36 12 7 1 3 20 43 140
2014 IS-03 7 21 28 11 12 11 11 29 36 18
2014 IS-04 26 13 36 16 6 0 4 23 40 50
2014 IS-05 20 25 36 12 7 0 0 18 45 44
2014 IS-06 50 11 28 6 6 0 0 11 61 18
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 63 29 3 3 2 0 0 92 5 119
2017 IS-03 75 13 0 0 13 0 0 87 13 16
2017 IS-04 61 34 0 5 0 0 0 95 5 44
2017 IS-05 65 27 5 3 0 0 0 92 3 37
2017 IS-06 47 45 8 0 0 0 0 92 0 13
2014 IS 67 25 2 4 1 0 0 92 6 139
2014 IS-03 73 21 5 0 0 0 0 95 0 18
2014 IS-04 59 33 2 6 0 0 0 92 6 49
2014 IS-05 77 16 2 2 2 0 0 93 5 44
2014 IS-06 78 22 0 0 0 0 0 100 0 18

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 27 19 13 9 8 3 55 24 119
2017 IS-03 25 25 19 0 6 12 13 67 8 16
2017 IS-04 25 34 20 7 5 7 2 65 13 44
2017 IS-05 14 22 16 24 16 8 0 38 44 37
2017 IS-06 23 31 16 16 15 0 0 54 30 13
2014 IS 30 32 18 9 5 2 4 66 15 140
2014 IS-03 28 51 11 0 0 5 5 88 0 18
2014 IS-04 22 34 16 12 10 0 6 60 23 50
2014 IS-05 41 29 16 5 2 5 2 76 7 44
2014 IS-06 39 22 17 17 6 0 0 61 22 18

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 43 8 8 6 2 0 77 14 119
2017 IS-03 38 50 6 0 0 6 0 93 0 16
2017 IS-04 32 43 11 7 5 2 0 77 12 44
2017 IS-05 24 46 5 10 14 0 0 71 24 37
2017 IS-06 47 31 14 8 0 0 0 78 8 13
2014 IS 41 38 12 6 2 1 0 79 9 140
2014 IS-03 45 39 11 0 0 5 0 89 0 18
2014 IS-04 38 38 14 6 4 0 0 76 10 50
2014 IS-05 39 43 16 2 0 0 0 82 2 44
2014 IS-06 50 22 6 17 6 0 0 72 22 18

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 39 13 7 4 2 0 76 11 119
2017 IS-03 25 56 0 6 13 0 0 81 19 16
2017 IS-04 45 32 16 5 0 2 0 79 5 44
2017 IS-05 27 43 11 8 8 3 0 73 16 37
2017 IS-06 39 23 30 8 0 0 0 62 8 13
2014 IS 32 42 15 8 2 1 1 75 10 140
2014 IS-03 27 52 11 5 0 5 0 83 6 18
2014 IS-04 27 47 20 4 2 0 0 74 6 50
2014 IS-05 37 39 14 7 5 0 0 75 11 44
2014 IS-06 39 33 6 22 0 0 0 72 22 18

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 31 15 11 7 9 0 64 19 118
2017 IS-03 13 25 6 19 19 19 0 46 46 16
2017 IS-04 33 30 14 9 2 12 0 71 13 43
2017 IS-05 22 35 19 10 8 5 0 60 20 37
2017 IS-06 31 30 23 16 0 0 0 62 16 13
2014 IS 24 26 19 15 7 8 1 54 24 139
2014 IS-03 11 29 28 21 0 11 0 45 24 18
2014 IS-04 25 26 24 6 11 8 0 56 18 49
2014 IS-05 32 25 11 14 7 11 0 64 23 44
2014 IS-06 11 22 17 44 6 0 0 33 50 18

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 11 19 24 19 10 13 3 35 35 119
2017 IS-03 6 13 19 13 12 38 0 30 40 16
2017 IS-04 9 18 36 11 5 13 7 34 20 44
2017 IS-05 5 14 22 32 14 11 3 22 53 37
2017 IS-06 16 38 8 23 15 0 0 54 38 13
2014 IS 10 21 21 24 8 15 1 37 38 140
2014 IS-03 5 23 23 11 0 33 5 46 17 18
2014 IS-04 10 12 20 30 8 20 0 28 48 50
2014 IS-05 16 25 25 18 9 7 0 44 29 44
2014 IS-06 6 33 6 33 17 0 6 41 53 18

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 45 36 7 9 2 1 0 81 12 118
2017 IS-03 62 25 13 0 0 0 0 87 0 16
2017 IS-04 46 36 7 9 0 2 0 84 9 44
2017 IS-05 42 33 3 20 3 0 0 75 22 36
2017 IS-06 23 55 8 0 15 0 0 77 15 13
2014 IS 42 41 8 8 0 0 0 83 8 140
2014 IS-03 33 56 11 0 0 0 0 89 0 18
2014 IS-04 43 36 14 8 0 0 0 78 8 50
2014 IS-05 46 43 2 9 0 0 0 89 9 44
2014 IS-06 44 28 6 22 0 0 0 72 22 18
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 44 12 9 3 1 2 76 12 119
2017 IS-03 38 31 31 0 0 0 0 69 0 16
2017 IS-04 39 41 7 7 2 2 2 83 10 44
2017 IS-05 22 46 11 16 5 0 0 68 21 37
2017 IS-06 23 62 8 8 0 0 0 84 8 13
2014 IS 27 49 11 7 4 1 1 77 11 140
2014 IS-03 23 56 16 0 0 5 0 83 0 18
2014 IS-04 23 43 16 10 6 2 0 67 17 50
2014 IS-05 34 50 9 7 0 0 0 84 7 44
2014 IS-06 33 44 0 11 11 0 0 78 22 18

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 33 11 4 4 4 0 80 9 119
2017 IS-03 44 38 19 0 0 0 0 81 0 16
2017 IS-04 48 27 11 2 0 11 0 85 3 44
2017 IS-05 35 41 8 8 8 0 0 76 16 37
2017 IS-06 47 30 8 0 16 0 0 77 16 13
2014 IS 41 32 8 7 5 6 0 78 13 140
2014 IS-03 28 51 0 0 5 16 0 94 6 18
2014 IS-04 36 36 8 8 8 4 0 75 17 50
2014 IS-05 57 27 9 5 0 2 0 86 5 44
2014 IS-06 39 22 11 17 11 0 0 61 28 18

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 35 8 8 5 1 0 79 14 118
2017 IS-03 44 50 6 0 0 0 0 94 0 16
2017 IS-04 50 30 9 7 2 2 0 81 9 44
2017 IS-05 33 36 6 14 11 0 0 70 25 36
2017 IS-06 47 38 0 16 0 0 0 84 16 13
2014 IS 33 38 10 12 3 4 0 74 16 140
2014 IS-03 17 67 11 0 0 5 0 89 0 18
2014 IS-04 29 32 8 20 8 4 0 63 29 50
2014 IS-05 43 34 12 9 0 2 0 79 9 44
2014 IS-06 39 39 11 11 0 0 0 78 11 18

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 75 19 3 3 0 0 0 94 3 118
2017 IS-03 81 13 6 0 0 0 0 94 0 16
2017 IS-04 77 21 2 0 0 0 0 98 0 44
2017 IS-05 67 22 3 8 0 0 0 89 8 36
2017 IS-06 85 15 0 0 0 0 0 100 0 13
2014 IS 78 20 0 1 1 0 1 99 1 140
2014 IS-03 77 17 0 0 0 0 5 100 0 18
2014 IS-04 74 24 0 0 2 0 0 98 2 50
2014 IS-05 80 18 0 2 0 0 0 98 2 44
2014 IS-06 78 22 0 0 0 0 0 100 0 18

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 31 13 8 3 8 4 73 12 119
2017 IS-03 44 38 0 6 0 13 0 93 7 16
2017 IS-04 39 23 18 0 5 9 7 73 5 44
2017 IS-05 24 29 11 19 3 11 3 62 25 37
2017 IS-06 23 54 16 7 0 0 0 77 7 13
2014 IS 35 26 10 8 8 7 7 71 18 140
2014 IS-03 33 39 5 0 5 17 0 87 6 18
2014 IS-04 30 28 8 10 12 4 9 66 25 50
2014 IS-05 41 23 14 7 2 9 5 73 10 44
2014 IS-06 28 17 17 17 17 0 6 47 35 18

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 53 29 10 6 1 2 0 83 7 119
2017 IS-03 75 6 13 6 0 0 0 81 6 16
2017 IS-04 52 28 14 5 0 2 0 81 5 44
2017 IS-05 43 33 11 8 3 3 0 78 11 37
2017 IS-06 31 69 0 0 0 0 0 100 0 13

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 56 24 12 5 1 3 0 82 6 118
2017 IS-03 73 20 7 0 0 0 0 93 0 15
2017 IS-04 57 23 9 7 0 5 0 83 7 44
2017 IS-05 49 24 16 5 3 3 0 75 8 37
2017 IS-06 39 38 16 8 0 0 0 77 8 13

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 50 27 11 7 4 1 0 78 11 119
2017 IS-03 63 13 25 0 0 0 0 75 0 16
2017 IS-04 54 21 14 9 0 2 0 77 9 44
2017 IS-05 43 30 5 11 10 0 0 73 21 37
2017 IS-06 31 61 8 0 0 0 0 92 0 13
2014 IS 41 35 8 12 3 1 1 77 15 140
2014 IS-03 39 56 5 0 0 0 0 95 0 18
2014 IS-04 32 36 6 18 8 0 0 68 26 50
2014 IS-05 52 29 12 5 0 2 0 83 5 44
2014 IS-06 39 28 0 33 0 0 0 67 33 18
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 40 13 13 0 0 20 66 17 30
2017 IS-05 10 20 10 10 0 0 50 60 20 10
2017 IS-06 8 61 16 16 0 0 0 69 16 13
2014 IS 9 51 23 9 6 0 3 62 15 35
2014 IS-05 16 58 16 0 0 0 9 82 0 12
2014 IS-06 6 44 22 17 11 0 0 50 28 18

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 29 21 18 2 8 0 55 22 119
2017 IS-03 38 25 13 0 6 19 0 77 8 16
2017 IS-04 20 30 27 14 0 9 0 55 15 44
2017 IS-05 14 35 16 32 0 3 0 50 33 37
2017 IS-06 23 23 16 31 8 0 0 46 38 13
2014 IS 13 39 22 15 4 7 1 56 20 140
2014 IS-03 11 39 24 11 0 16 0 59 13 18
2014 IS-04 16 29 20 20 4 10 2 50 27 50
2014 IS-05 14 48 27 7 2 2 0 63 9 44
2014 IS-06 11 33 11 33 6 6 0 47 41 18

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 23 26 22 6 5 0 43 29 119
2017 IS-03 31 19 25 0 13 13 0 57 14 16
2017 IS-04 20 16 32 20 7 5 0 38 29 44
2017 IS-05 14 22 24 35 3 3 0 36 39 37
2017 IS-06 16 30 23 23 8 0 0 46 31 13
2014 IS 13 30 28 19 5 4 1 45 26 139
2014 IS-03 17 28 21 12 5 16 0 54 21 18
2014 IS-04 14 27 18 26 8 6 2 44 37 50
2014 IS-05 14 30 40 14 2 0 0 44 16 43
2014 IS-06 11 22 28 33 6 0 0 33 39 18

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 27 27 21 7 7 0 41 30 119
2017 IS-03 13 31 25 6 6 19 0 54 15 16
2017 IS-04 14 25 30 16 9 7 0 41 27 44
2017 IS-05 8 19 30 35 5 3 0 28 41 37
2017 IS-06 8 53 8 31 0 0 0 61 31 13
2014 IS 7 27 26 23 9 7 1 37 35 140
2014 IS-03 5 33 28 12 5 16 0 46 21 18
2014 IS-04 10 23 18 24 12 12 2 38 41 50
2014 IS-05 7 25 39 23 7 0 0 32 29 44
2014 IS-06 6 44 11 22 17 0 0 50 39 18

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 11 18 29 23 16 4 0 30 40 119
2017 IS-03 19 25 31 0 13 13 0 50 14 16
2017 IS-04 9 18 25 32 14 2 0 28 47 44
2017 IS-05 8 16 35 19 19 3 0 25 39 37
2017 IS-06 0 23 16 38 23 0 0 23 62 13
2014 IS 8 24 21 21 17 9 0 35 42 140
2014 IS-03 5 33 17 16 7 21 0 49 29 18
2014 IS-04 10 23 12 24 22 10 0 36 51 50
2014 IS-05 7 25 27 25 9 7 0 34 36 44
2014 IS-06 6 22 22 17 28 6 0 29 47 18

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 25 24 19 15 4 0 39 36 118
2017 IS-03 13 31 37 6 6 6 0 47 13 16
2017 IS-04 9 32 16 25 14 5 0 43 40 44
2017 IS-05 11 14 28 19 25 3 0 26 45 36
2017 IS-06 8 38 16 31 8 0 0 46 38 13
2014 IS 6 27 20 26 16 5 0 35 44 140
2014 IS-03 11 35 11 11 17 16 0 54 33 18
2014 IS-04 8 18 22 22 22 8 0 28 48 50
2014 IS-05 7 25 23 34 11 0 0 32 45 44
2014 IS-06 0 44 11 28 17 0 0 44 44 18
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 44 24 10 3 2 0 61 14 119
2017 IS-03 25 44 31 0 0 0 0 69 0 16
2017 IS-04 20 50 16 9 2 2 0 72 12 44
2017 IS-05 11 35 33 14 5 3 0 47 20 37
2017 IS-06 8 45 23 23 0 0 0 53 23 13
2014 IS 7 35 22 23 10 3 0 43 34 140
2014 IS-03 16 52 16 0 11 5 0 72 11 18
2014 IS-04 2 42 24 24 6 2 0 45 31 50
2014 IS-05 11 20 21 32 14 2 0 32 46 44
2014 IS-06 6 22 22 28 17 6 0 29 47 18

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 43 11 5 3 4 0 80 9 119
2017 IS-03 25 44 19 0 0 12 0 79 0 16
2017 IS-04 45 27 16 5 2 5 0 76 7 44
2017 IS-05 27 54 8 8 0 3 0 83 8 37
2017 IS-06 31 62 0 8 0 0 0 92 8 13
2014 IS 34 44 13 6 1 4 0 80 7 140
2014 IS-03 33 44 12 5 0 5 0 82 6 18
2014 IS-04 27 48 12 8 0 6 0 79 8 50
2014 IS-05 43 37 14 2 2 2 0 81 5 44
2014 IS-06 33 44 11 11 0 0 0 78 11 18

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 39 12 16 5 6 0 65 22 119
2017 IS-03 13 62 19 0 0 6 0 80 0 16
2017 IS-04 25 27 14 20 5 9 0 57 27 44
2017 IS-05 19 35 14 21 5 5 0 57 28 37
2017 IS-06 31 54 0 16 0 0 0 84 16 13
2014 IS 21 44 16 13 4 2 1 67 17 140
2014 IS-03 21 45 17 5 5 0 5 70 11 18
2014 IS-04 18 42 14 16 4 6 0 64 21 50
2014 IS-05 27 43 16 9 5 0 0 70 14 44
2014 IS-06 17 44 22 17 0 0 0 61 17 18

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 28 20 21 8 9 2 45 32 119
2017 IS-03 13 25 19 37 0 6 0 40 40 16
2017 IS-04 11 16 23 16 16 14 5 33 39 44
2017 IS-05 11 38 19 21 3 8 0 53 26 37
2017 IS-06 8 38 23 31 0 0 0 46 31 13
2014 IS 12 35 21 19 5 7 1 51 26 140
2014 IS-03 21 35 16 0 11 17 0 68 13 18
2014 IS-04 8 30 20 24 6 10 2 43 34 50
2014 IS-05 18 32 18 23 5 5 0 53 28 44
2014 IS-06 6 61 6 28 0 0 0 67 28 18

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 9 18 21 19 21 9 2 31 45 118
2017 IS-03 19 25 31 6 19 0 0 44 25 16
2017 IS-04 7 14 26 16 21 14 2 25 44 43
2017 IS-05 11 16 14 27 24 8 0 30 56 37
2017 IS-06 0 23 16 23 23 8 8 27 55 13
2014 IS 5 23 19 26 18 7 1 31 48 140
2014 IS-03 5 33 5 28 17 5 5 43 51 18
2014 IS-04 2 25 22 26 14 12 0 30 45 50
2014 IS-05 9 21 25 27 11 5 2 32 41 44
2014 IS-06 0 17 17 28 39 0 0 17 67 18

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 50 30 8 6 3 3 1 83 9 119
2017 IS-03 56 19 6 13 0 0 6 80 13 16
2017 IS-04 52 30 11 0 2 5 0 86 2 44
2017 IS-05 46 29 11 8 3 3 0 78 11 37
2017 IS-06 31 61 0 8 0 0 0 92 8 13
2014 IS 52 29 10 6 1 0 1 83 7 140
2014 IS-03 56 33 11 0 0 0 0 89 0 18
2014 IS-04 40 36 12 8 0 0 4 79 8 50
2014 IS-05 57 23 11 9 0 0 0 80 9 44
2014 IS-06 61 28 6 6 0 0 0 89 6 18

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 31 7 4 0 4 0 89 4 119
2017 IS-03 50 6 25 6 0 13 0 64 7 16
2017 IS-04 54 34 5 2 0 5 0 93 2 44
2017 IS-05 49 38 5 5 0 3 0 89 6 37
2017 IS-06 54 38 0 8 0 0 0 92 8 13
2014 IS 54 29 7 4 1 4 1 88 4 140
2014 IS-03 61 23 5 0 5 0 5 89 6 18
2014 IS-04 48 34 8 6 0 4 0 86 6 50
2014 IS-05 50 30 9 2 0 7 2 88 2 44
2014 IS-06 67 22 6 6 0 0 0 89 6 18

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 29 19 20 10 5 0 48 32 119
2017 IS-03 19 25 31 19 0 6 0 47 20 16
2017 IS-04 18 36 14 18 7 7 0 58 27 44
2017 IS-05 14 19 22 29 14 3 0 33 44 37
2017 IS-06 0 23 31 15 23 8 0 24 42 13
2014 IS 11 24 23 21 14 4 1 38 38 140
2014 IS-03 16 23 12 23 16 5 5 43 43 18
2014 IS-04 14 28 18 18 15 8 0 45 35 50
2014 IS-05 11 20 32 21 11 2 2 33 34 44
2014 IS-06 0 22 17 39 22 0 0 22 61 18

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 31 13 19 18 2 3 47 39 119
2017 IS-03 19 25 13 13 13 12 6 54 31 16
2017 IS-04 16 25 16 30 9 0 5 43 41 44
2017 IS-05 13 33 11 19 24 0 0 46 43 37
2017 IS-06 0 46 8 8 38 0 0 46 46 13
2014 IS 6 19 20 27 21 2 4 27 52 140
2014 IS-03 21 12 16 23 23 5 0 35 48 18
2014 IS-04 4 22 18 30 19 2 6 28 53 50
2014 IS-05 7 23 23 27 11 2 7 32 43 44
2014 IS-06 0 11 28 22 39 0 0 11 61 18

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 40 22 12 3 4 1 62 15 119
2017 IS-03 44 25 6 25 0 0 0 69 25 16
2017 IS-04 18 34 23 11 2 9 2 59 15 44
2017 IS-05 11 43 27 13 3 3 0 56 16 37
2017 IS-06 8 62 31 0 0 0 0 69 0 13

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 37 22 9 2 3 0 67 11 118
2017 IS-03 38 25 13 19 0 6 0 67 20 16
2017 IS-04 39 32 25 5 0 0 0 70 5 44
2017 IS-05 22 30 29 14 0 5 0 55 14 37
2017 IS-06 0 84 8 0 8 0 0 84 8 13
2014 IS 37 43 14 4 0 3 0 82 4 140
2014 IS-03 39 33 5 17 0 5 0 76 18 18
2014 IS-04 36 52 8 0 0 4 0 92 0 50
2014 IS-05 34 43 16 5 0 2 0 79 5 44
2014 IS-06 28 39 33 0 0 0 0 67 0 18

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 47 14 8 2 1 0 76 9 118
2017 IS-03 44 44 13 0 0 0 0 87 0 16
2017 IS-04 35 44 12 5 2 2 0 81 7 43
2017 IS-05 22 38 21 19 0 0 0 60 19 37
2017 IS-06 0 84 16 0 0 0 0 84 0 13
2014 IS 32 48 13 5 1 1 0 81 6 140
2014 IS-03 33 44 23 0 0 0 0 77 0 18
2014 IS-04 38 40 14 2 2 4 0 82 4 50
2014 IS-05 25 59 9 7 0 0 0 84 7 44
2014 IS-06 22 50 11 17 0 0 0 72 17 18

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 39 46 8 5 2 0 0 85 7 119
2017 IS-03 50 44 6 0 0 0 0 94 0 16
2017 IS-04 43 48 7 2 0 0 0 91 2 44
2017 IS-05 35 41 14 10 0 0 0 76 10 37
2017 IS-06 16 61 8 8 8 0 0 77 16 13
2014 IS 37 45 9 8 1 0 0 81 9 140
2014 IS-03 33 44 11 12 0 0 0 77 12 18
2014 IS-04 36 44 12 6 2 0 0 80 8 50
2014 IS-05 34 52 9 2 2 0 0 86 5 44
2014 IS-06 39 33 6 22 0 0 0 72 22 18

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 32 19 15 3 0 0 62 18 119
2017 IS-03 44 38 13 6 0 0 0 81 6 16
2017 IS-04 34 32 25 9 0 0 0 66 9 44
2017 IS-05 24 35 16 16 8 0 0 60 24 37
2017 IS-06 8 30 8 54 0 0 0 38 54 13
2014 IS 21 35 17 17 8 1 1 57 25 140
2014 IS-03 43 29 17 0 5 0 5 76 6 18
2014 IS-04 16 36 18 22 6 2 0 53 29 50
2014 IS-05 18 36 16 18 11 0 0 54 29 44
2014 IS-06 22 33 17 22 6 0 0 56 28 18

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 39 18 8 5 1 0 68 14 119
2017 IS-03 50 38 6 0 6 0 0 87 6 16
2017 IS-04 34 32 23 7 2 2 0 67 9 44
2017 IS-05 22 43 13 14 8 0 0 65 22 37
2017 IS-06 8 46 31 15 0 0 0 54 15 13
2014 IS 19 37 21 17 5 1 1 57 22 140
2014 IS-03 38 35 11 12 0 0 5 76 13 18
2014 IS-04 16 34 22 20 6 2 0 51 27 50
2014 IS-05 16 39 25 14 7 0 0 54 20 44
2014 IS-06 17 44 17 17 6 0 0 61 22 18

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 30 19 13 3 3 1 64 17 118
2017 IS-03 40 33 7 20 0 0 0 73 20 15
2017 IS-04 41 18 21 14 0 5 2 63 15 44
2017 IS-05 24 43 10 14 5 3 0 70 20 37
2017 IS-06 16 38 38 0 8 0 0 54 8 13
2014 IS 31 31 14 7 11 5 1 66 20 140
2014 IS-03 43 33 18 0 5 0 0 76 5 18
2014 IS-04 32 28 10 8 16 6 0 64 26 50
2014 IS-05 25 32 16 9 11 5 2 61 22 44
2014 IS-06 28 33 22 6 11 0 0 61 17 18
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 IS 34 29 36 119
2017 IS-03 19 25 56 16
2017 IS-04 27 36 36 44
2017 IS-05 43 27 29 37
2017 IS-06 31 30 39 13
2014 IS 35 28 37 140
2014 IS-03 28 45 27 18
2014 IS-04 40 22 38 50
2014 IS-05 30 32 39 44
2014 IS-06 39 17 44 18

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 IS 5 24 39 12 7 12 41
2017 IS-04 0 42 41 17 0 0 12
2017 IS-05 13 19 44 6 0 19 16
2014 IS 0 47 28 15 9999 10 49
2014 IS-04 0 35 49 11 9999 5 20
2014 IS-05 0 70 15 0 9999 15 13
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 21 79 119
2017 IS-03 0 100 16
2017 IS-04 18 82 44
2017 IS-05 24 76 37
2014 IS 24 76 139
2014 IS-04 23 77 49
2014 IS-05 25 75 44

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 IS 51 24
2014 IS 51 33
2014 IS-04 53 11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 IS 58 24
2014 IS 64 33
2014 IS-04 55 11
2014 IS-05 82 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 IS 0 24
2014 IS 0 33
2014 IS-04 0 11
2014 IS-05 0 11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 IS 0 24
2014 IS-04 0 11

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 IS 41 24
2014 IS 37 33
2014 IS-05 45 11

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 IS 41 24
2014 IS 46 33
2014 IS-04 47 11
2014 IS-05 64 11

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 IS 29 24
2014 IS 33 33
2014 IS-05 45 11

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 IS 51 24
2014 IS 34 33
2014 IS-05 45 11

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 IS 42 24
2014 IS 24 33

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 IS 55 24
2014 IS 49 33
2014 IS-04 55 11
2014 IS-05 55 11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 IS 21 24
2014 IS 37 33
2014 IS-05 45 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 IS 42 24
2014 IS 27 33
2014 IS-05 45 11

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 IS 0 24

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 IS 59 24
2014 IS 57 33
2014 IS-04 62 11
2014 IS-05 45 11

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 IS 25 24
2014 IS 15 33

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 IS 21 24
2014 IS-04 0 11

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 IS 25 24
2014 IS 19 33

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 IS 22 22
2014 IS 22 31

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 IS 41 22
2014 IS 19 31

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 IS 22 22

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 IS 27 22
2014 IS 26 31

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 IS 0 22
2014 IS 0 31
2014 IS-04 0 11
2014 IS-05 0 10

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 IS 45 22
2014 IS 26 31

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 IS 0 22

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 92 8 24

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 11 30 10 12 23 7 24 32 119
2017 IS-03 6 19 25 0 0 44 6 50 0 16
2017 IS-04 5 16 25 9 7 32 7 34 26 44
2017 IS-05 11 5 33 14 19 14 5 20 40 37
2017 IS-06 0 8 46 8 30 8 0 8 41 13
2014 IS 8 14 22 11 6 34 5 35 28 140
2014 IS-03 16 12 0 5 17 44 5 55 45 18
2014 IS-04 6 8 24 12 2 42 6 27 27 50
2014 IS-05 9 18 23 9 5 29 7 43 21 44
2014 IS-06 6 11 33 28 6 17 0 20 40 18

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 8 27 25 7 10 20 2 45 22 119
2017 IS-03 13 31 19 0 0 37 0 70 0 16
2017 IS-04 9 34 23 2 7 25 0 57 12 44
2017 IS-05 11 16 33 13 14 14 0 31 31 37
2017 IS-06 0 23 31 15 23 8 0 25 41 13
2014 IS 11 22 24 15 5 21 1 43 26 140
2014 IS-03 17 23 11 11 12 27 0 54 31 18
2014 IS-04 8 20 28 16 2 26 0 38 24 50
2014 IS-05 14 25 25 14 2 18 2 49 20 44
2014 IS-06 17 11 22 28 11 11 0 31 44 18
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 48 16 13 3 2 1 67 16 119
2017 IS-03 19 19 19 25 6 6 6 43 36 16
2017 IS-04 9 45 23 16 5 2 0 56 21 44
2017 IS-05 19 62 8 8 3 0 0 81 11 37
2017 IS-06 31 53 16 0 0 0 0 84 0 13
2014 IS 17 58 11 9 1 1 1 77 11 140
2014 IS-03 5 56 28 0 0 0 11 69 0 18
2014 IS-04 8 60 12 16 4 0 0 68 20 50
2014 IS-05 23 64 7 7 0 0 0 86 7 44
2014 IS-06 39 44 6 6 0 6 0 88 6 18

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 6 16 32 12 6 24 4 31 25 119
2017 IS-03 13 13 44 6 0 19 6 33 8 16
2017 IS-04 4 14 28 9 9 30 7 29 28 44
2017 IS-05 5 14 35 16 3 24 3 26 25 37
2017 IS-06 0 30 23 23 8 16 0 36 37 13
2014 IS 2 16 26 11 3 30 12 31 25 140
2014 IS-03 5 17 28 0 11 17 21 37 17 18
2014 IS-04 0 14 16 6 4 42 19 35 25 50
2014 IS-05 2 16 27 20 0 25 9 28 31 44
2014 IS-06 6 11 39 17 0 28 0 23 23 18

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 42 16 2 1 11 1 79 3 119
2017 IS-03 31 25 19 0 0 19 6 75 0 16
2017 IS-04 27 52 11 0 0 9 0 87 0 44
2017 IS-05 24 46 19 3 0 8 0 77 3 37
2017 IS-06 23 38 23 8 0 8 0 66 8 13
2014 IS 24 41 13 7 1 10 3 75 9 140
2014 IS-03 16 46 5 5 0 16 11 85 7 18
2014 IS-04 21 39 16 8 2 12 2 70 12 50
2014 IS-05 32 41 16 5 0 5 2 78 5 44
2014 IS-06 28 39 11 17 0 6 0 71 18 18

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 35 21 6 4 14 1 63 12 118
2017 IS-03 31 25 19 0 0 19 6 75 0 16
2017 IS-04 19 44 21 0 0 16 0 75 0 43
2017 IS-05 11 33 24 13 8 11 0 49 24 37
2017 IS-06 16 38 15 16 8 8 0 58 25 13
2014 IS 14 35 19 11 5 15 2 58 19 140
2014 IS-03 11 28 17 11 0 23 11 58 16 18
2014 IS-04 14 28 20 12 4 22 0 54 20 50
2014 IS-05 9 43 27 11 5 3 2 55 17 44
2014 IS-06 22 33 6 11 17 11 0 63 31 18
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 6 94 117
2017 IS-03 0 100 16
2017 IS-06 0 100 13
2014 IS 6 94 139

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 8 15 25 4 3 40 6 42 12 119
2017 IS-03 13 13 25 0 0 50 0 50 0 16
2017 IS-04 7 9 20 2 0 52 9 42 6 44
2017 IS-05 11 19 24 11 5 24 5 43 23 37
2017 IS-06 0 22 47 0 0 31 0 32 0 13
2014 IS 9 14 22 3 1 39 12 48 7 140
2014 IS-03 16 17 7 0 5 39 16 74 12 18
2014 IS-04 6 6 26 2 0 46 14 30 5 50
2014 IS-05 9 18 20 2 0 39 11 55 5 44
2014 IS-06 11 17 33 11 0 22 6 38 15 18

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 27 28 2 3 25 2 56 6 118
2017 IS-03 19 25 25 0 0 31 0 64 0 16
2017 IS-04 14 21 25 2 0 38 0 56 4 44
2017 IS-05 17 31 30 0 6 14 3 57 7 36
2017 IS-06 8 30 47 7 0 8 0 41 8 13
2014 IS 13 28 23 3 0 28 5 61 4 140
2014 IS-03 17 23 21 0 0 39 0 65 0 18
2014 IS-04 10 28 20 4 0 32 6 62 6 50
2014 IS-05 16 20 32 2 0 23 7 52 3 44
2014 IS-06 11 44 17 6 0 17 6 71 7 18
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 19 20 12 14 32 0 3 40 47 119
2017 IS-03 6 13 19 19 38 0 6 20 60 16
2017 IS-04 23 20 5 9 39 0 5 45 50 44
2017 IS-05 16 22 19 16 27 0 0 38 43 37
2017 IS-06 23 23 15 23 16 0 0 46 39 13

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 27 26 20 14 0 0 40 34 118
2017 IS-03 19 25 31 25 0 0 0 44 25 16
2017 IS-04 11 32 29 23 5 0 0 43 28 44
2017 IS-05 8 35 19 16 22 0 0 43 38 37
2017 IS-06 8 0 23 30 38 0 0 8 69 13

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 31 17 23 13 0 1 47 36 118
2017 IS-03 13 37 19 13 13 0 6 53 27 16
2017 IS-04 20 34 7 30 9 0 0 54 39 44
2017 IS-05 11 24 29 24 11 0 0 35 35 37
2017 IS-06 8 31 23 8 31 0 0 39 38 13

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 22 17 27 18 0 2 36 46 117
2017 IS-03 6 44 0 25 19 0 6 53 47 16
2017 IS-04 16 19 18 35 12 0 0 35 47 43
2017 IS-05 16 21 14 24 22 0 3 39 47 37
2017 IS-06 0 8 38 23 31 0 0 8 54 13

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 25 15 14 14 0 4 56 28 118
2017 IS-03 25 44 6 6 6 0 13 79 14 16
2017 IS-04 43 20 11 14 7 0 5 67 21 44
2017 IS-05 19 30 16 16 16 0 3 50 33 37
2017 IS-06 8 0 30 23 38 0 0 8 62 13

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 22 25 12 19 0 1 44 30 119
2017 IS-03 31 31 19 6 13 0 0 62 19 16
2017 IS-04 30 21 16 11 20 0 2 51 32 44
2017 IS-05 11 27 35 16 11 0 0 38 27 37
2017 IS-06 8 8 30 8 46 0 0 16 54 13

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 31 19 13 8 1 0 59 22 119
2017 IS-03 19 50 19 6 6 0 0 69 13 16
2017 IS-04 32 30 20 11 5 2 0 63 16 44
2017 IS-05 19 35 14 19 14 0 0 54 32 37
2017 IS-06 30 8 31 23 8 0 0 38 31 13

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 31 34 9 6 0 3 50 15 118
2017 IS-03 31 38 25 6 0 0 0 69 6 16
2017 IS-04 20 30 34 7 2 0 7 53 10 44
2017 IS-05 8 35 35 14 8 0 0 43 22 37
2017 IS-06 15 23 38 8 16 0 0 38 23 13

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 34 21 14 4 1 2 60 19 119
2017 IS-03 13 50 19 13 0 0 6 67 13 16
2017 IS-04 36 28 16 14 2 2 2 67 17 44
2017 IS-05 19 33 27 16 5 0 0 52 22 37
2017 IS-06 7 55 23 8 8 0 0 62 16 13

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 33 25 3 7 1 3 64 10 118
2017 IS-03 31 31 19 0 6 0 13 71 7 16
2017 IS-04 36 28 25 5 2 2 2 67 7 44
2017 IS-05 19 35 33 3 11 0 0 54 14 37
2017 IS-06 23 39 31 0 8 0 0 62 8 13

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 49 21 14 8 3 0 5 74 12 118
2017 IS-03 44 25 6 6 0 0 19 85 8 16
2017 IS-04 57 20 7 9 4 0 2 79 14 44
2017 IS-05 36 22 22 8 6 0 6 62 15 36
2017 IS-06 54 31 15 0 0 0 0 85 0 13

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 72 12 6 2 2 0 7 90 4 117
2017 IS-03 94 0 0 0 0 0 6 100 0 16
2017 IS-04 77 9 2 2 0 0 9 95 2 44
2017 IS-05 64 11 11 3 3 0 8 82 6 36
2017 IS-06 46 39 7 0 8 0 0 85 8 13

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 55 25 8 7 3 0 3 82 10 118
2017 IS-03 63 31 0 0 0 0 6 100 0 16
2017 IS-04 57 27 11 0 0 0 5 88 0 44
2017 IS-05 50 22 11 17 0 0 0 73 17 36
2017 IS-06 38 31 0 8 23 0 0 69 31 13

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 57 19 17 4 2 0 2 77 6 118
2017 IS-03 87 0 6 0 0 0 6 93 0 16
2017 IS-04 61 18 14 5 0 0 2 81 5 44
2017 IS-05 39 28 25 6 3 0 0 67 8 36
2017 IS-06 31 31 30 0 8 0 0 62 8 13

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 14 4 1 1 0 26 92 2 116
2017 IS-03 67 0 7 0 0 0 27 91 0 15
2017 IS-04 61 5 2 0 0 0 32 97 0 44
2017 IS-05 47 20 0 3 0 0 30 96 4 36
2017 IS-06 23 47 23 0 8 0 0 69 8 13

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 18 7 1 0 0 8 92 1 117
2017 IS-03 81 0 6 0 0 0 13 93 0 16
2017 IS-04 68 14 2 2 0 0 14 95 3 44
2017 IS-05 64 25 8 0 0 0 3 91 0 36
2017 IS-06 62 31 7 0 0 0 0 93 0 13

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 70 10 6 3 3 0 7 86 7 117
2017 IS-03 25 19 25 6 13 0 13 50 21 16
2017 IS-04 73 9 0 7 2 0 9 90 10 44
2017 IS-05 81 11 3 0 0 0 6 97 0 36
2017 IS-06 100 0 0 0 0 0 0 100 0 13

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 29 10 3 3 0 3 83 6 116
2017 IS-03 38 31 25 0 0 0 6 74 0 16
2017 IS-04 54 28 7 2 2 0 7 88 5 43
2017 IS-05 53 36 6 3 3 0 0 89 6 36
2017 IS-06 46 31 16 0 8 0 0 77 8 13

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 7 24 40 18 11 0 0 30 29 119
2017 IS-03 19 31 31 13 6 0 0 50 19 16
2017 IS-04 7 28 43 18 5 0 0 34 23 44
2017 IS-05 3 19 46 19 14 0 0 22 33 37
2017 IS-06 0 8 31 30 31 0 0 8 61 13

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 20 47 10 10 0 0 20 33 118
2017 IS-03 6 12 44 19 19 0 0 38 19 16
2017 IS-04 9 28 49 2 12 0 0 14 37 43
2017 IS-05 16 19 43 16 5 0 0 22 35 37
2017 IS-06 23 15 47 16 0 0 0 16 38 13

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 35 21 17 9 5 1 50 28 119
2017 IS-03 19 44 6 12 13 6 0 67 26 16
2017 IS-04 16 34 25 11 7 7 0 53 19 44
2017 IS-05 8 29 24 27 8 3 0 39 36 37
2017 IS-06 0 54 7 23 8 8 0 59 34 13

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 14 30 19 21 13 2 1 45 35 118
2017 IS-03 25 50 19 6 0 0 0 75 6 16
2017 IS-04 14 35 16 16 12 5 2 52 30 43
2017 IS-05 8 27 19 32 14 0 0 35 46 37
2017 IS-06 8 8 23 31 31 0 0 16 62 13
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 13 87 119
2017 IS-05 14 86 37
2014 IS 14 86 140
2014 IS-04 10 90 50
2014 IS-05 18 82 44

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 73 27 15
2014 IS 80 20 20

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 73 27 0 0 0 0 0 100 0 11
2014 IS 56 31 0 13 0 0 0 88 13 16
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 19 21 13 24 3 2 19 81 119
2017 IS-03 6 6 37 25 13 0 13 7 93 16
2017 IS-04 25 16 16 9 30 5 0 26 74 44
2017 IS-05 14 19 21 16 27 3 0 14 86 37
2017 IS-06 30 23 16 8 23 0 0 30 70 13

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 34 91
2017 IS-03 15 13
2017 IS-04 50 30
2017 IS-05 19 31

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 40 91
2017 IS-03 54 13
2017 IS-04 37 30
2017 IS-05 36 31

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 22 91
2017 IS-03 15 13
2017 IS-04 24 30
2017 IS-05 23 31

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 IS 48 91
2017 IS-03 39 13
2017 IS-04 47 30
2017 IS-05 48 31

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 IS 14 91
2017 IS-03 8 13
2017 IS-04 17 30
2017 IS-05 16 31

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 IS 28 91
2017 IS-03 31 13
2017 IS-04 27 30
2017 IS-05 26 31

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 IS 2 38 22 16 4 18 90
2017 IS-03 0 69 8 15 0 8 13
2017 IS-04 6 29 32 19 3 10 31
2017 IS-05 0 27 23 7 10 33 30

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 4 22 11 18 38 0 7 28 60 92
2017 IS-03 0 46 15 23 8 0 8 50 33 13
2017 IS-04 6 26 3 20 38 0 6 34 62 31
2017 IS-05 0 10 13 19 49 0 10 11 75 31

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 1 5 4 23 58 0 9 7 88 92
2017 IS-03 0 8 8 23 46 0 15 9 82 13
2017 IS-04 0 6 0 22 58 0 13 7 93 31
2017 IS-05 0 0 6 19 68 0 6 0 93 31
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