2017 Public Service Employee Survey Results for Global Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - FS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	15	54	8	16	6	70	22	835
2017	FS-01	8	58	10	20	5	66	25	40
2017	FS-02	19	53	7	17	5	72	21	320
2017	FS-03	14	56	9	14	7	70	21	371
2017	FS-04	12	56	4	22	5	68	28	91
2014	FS	28	54	6	10	2	82	12	672
2014	FS-01	39	47	0	13	0	87	13	14
2014	FS-02	34	52	5	8	1	85	9	259
2014	FS-03	27	53	7	11	3	80	14	290
2014	FS-04	19	59	7	13	2	78	15	104

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	64	26	4	4	1	1	0	91	5	833
2017	FS-01	58	25	5	5	5	2	0	85	10	40
2017	FS-02	66	25	3	4	1	2	0	93	5	319
2017	FS-03	63	26	4	6	1	1	0	89	7	370
2017	FS-04	64	32	4	0	0	0	0	96	0	91
2014	FS	70	22	3	3	1	1	0	93	4	672
2014	FS-01	47	39	0	13	0	0	0	87	13	14
2014	FS-02	66	27	3	2	2	0	1	93	4	259
2014	FS-03	73	18	4	3	1	1	0	92	4	290
2014	FS-04	73	23	3	1	0	0	0	96	1	104

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	50	23	6	15	6	0	72	21	834
2017	FS-01	35	27	7	20	10	0	63	30	40
2017	FS-02	50	24	5	16	6	0	74	21	319
2017	FS-03	49	22	7	14	7	0	71	22	371
2017	FS-04	55	21	10	12	2	0	76	14	91
2014	FS	55	22	6	11	6	0	77	17	671
2014	FS-01	44	28	7	7	14	0	72	21	13
2014	FS-02	55	19	7	11	8	0	74	19	259
2014	FS-03	56	22	6	10	6	1	78	16	290
2014	FS-04	54	25	5	13	3	0	79	16	104

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	31	40	6	14	9	71	23	832
2017	FS-01	23	40	0	25	12	63	37	40
2017	FS-02	32	36	6	16	9	68	25	319
2017	FS-03	32	42	6	11	9	74	20	369
2017	FS-04	27	44	7	18	4	71	22	91
2014	FS	40	39	8	10	4	79	13	670
2014	FS-01	60	20	13	7	0	80	7	14
2014	FS-02	40	39	8	10	3	79	13	259
2014	FS-03	39	39	8	10	4	78	14	289
2014	FS-04	42	39	7	10	3	81	13	103

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	14	42	14	21	8	0	56	30	832
2017	FS-01	11	40	12	30	8	0	50	37	40
2017	FS-02	15	37	15	22	9	0	52	32	319
2017	FS-03	14	46	11	20	8	1	61	28	370
2017	FS-04	12	47	18	17	7	0	59	23	90
2014	FS	19	43	15	15	6	0	63	22	672
2014	FS-01	21	39	13	20	7	0	60	27	14
2014	FS-02	22	41	18	14	5	0	63	19	259
2014	FS-03	18	44	16	15	7	0	62	22	290
2014	FS-04	18	49	8	16	9	0	67	25	104

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	52	37	5	4	1	89	6	832
2017	FS-01	50	42	5	0	2	93	2	40
2017	FS-02	51	37	6	4	2	88	6	318
2017	FS-03	53	39	4	4	1	91	5	370
2017	FS-04	56	30	5	9	0	86	9	91
2014	FS	55	35	4	5	1	90	6	671
2014	FS-01	60	40	0	0	0	100	0	14
2014	FS-02	54	36	3	5	2	90	7	258
2014	FS-03	57	33	4	4	1	90	5	290
2014	FS-04	54	35	3	6	3	88	9	104

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	50	38	4	5	2	89	7	833
2017	FS-01	35	52	2	8	2	87	10	40
2017	FS-02	50	38	5	5	2	88	7	319
2017	FS-03	51	39	3	4	2	90	7	370
2017	FS-04	55	34	3	3	4	89	8	91
2014	FS	53	35	5	5	2	88	7	672
2014	FS-01	60	40	0	0	0	100	0	14
2014	FS-02	49	37	5	7	2	86	8	259
2014	FS-03	56	33	4	4	2	89	7	290
2014	FS-04	53	37	4	4	3	89	7	104

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	30	42	12	12	4	0	0	72	16	833
2017	FS-01	18	44	10	22	5	0	0	63	27	40
2017	FS-02	30	43	10	13	3	0	0	74	16	319
2017	FS-03	30	42	13	10	4	0	0	73	14	370
2017	FS-04	33	39	14	9	4	1	0	72	13	91
2014	FS	41	40	8	8	2	0	0	81	11	670
2014	FS-01	20	73	0	7	0	0	0	93	7	14
2014	FS-02	42	38	9	7	2	0	1	82	9	258
2014	FS-03	40	39	8	9	2	1	0	80	11	289
2014	FS-04	43	39	7	9	3	0	0	82	12	104

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	21	35	14	18	12	0	0	56	30	832
2017	FS-01	18	37	12	13	17	0	2	57	30	40
2017	FS-02	23	34	12	18	12	1	0	58	30	318
2017	FS-03	22	35	15	16	11	0	0	57	28	370
2017	FS-04	14	37	16	23	9	0	0	52	32	91
2014	FS	26	35	16	13	8	0	0	62	22	672
2014	FS-01	27	40	7	20	7	0	0	67	26	14
2014	FS-02	29	35	16	13	6	1	0	64	20	259
2014	FS-03	24	32	19	15	9	0	0	57	25	290
2014	FS-04	28	42	11	8	12	0	0	70	19	104

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	22	34	9	20	13	0	1	57	34	832
2017	FS-01	20	30	0	32	12	0	5	53	47	40
2017	FS-02	23	32	10	20	13	1	2	56	34	319
2017	FS-03	22	35	10	17	15	0	1	58	32	370
2017	FS-04	22	40	8	20	10	0	0	62	30	90
2014	FS	30	36	9	16	7	1	1	68	23	672
2014	FS-01	20	40	7	27	7	0	0	60	33	14
2014	FS-02	32	38	10	13	5	2	1	72	18	259
2014	FS-03	28	35	10	18	8	1	0	63	26	290
2014	FS-04	35	35	7	15	7	1	1	71	23	104

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	38	45	9	5	3	83	8	833
2017	FS-01	43	45	5	5	2	88	7	40
2017	FS-02	37	44	9	5	4	81	10	318
2017	FS-03	38	47	10	4	2	85	6	371
2017	FS-04	42	44	8	4	2	86	7	91
2014	FS	34	48	8	7	2	83	9	672
2014	FS-01	27	73	0	0	0	100	0	14
2014	FS-02	33	49	8	7	3	82	10	259
2014	FS-03	34	49	8	7	2	83	9	290
2014	FS-04	39	41	12	8	1	80	9	104

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	19	39	17	16	9	0	0	58	25	832
2017	FS-01	28	42	7	13	5	2	2	74	18	40
2017	FS-02	21	36	17	18	9	0	0	57	26	317
2017	FS-03	16	42	17	16	8	0	0	58	24	371
2017	FS-04	22	36	17	10	15	0	0	58	25	91
2014	FS	19	43	16	16	7	0	0	62	22	672
2014	FS-01	20	60	13	7	0	0	0	80	7	14
2014	FS-02	24	40	17	12	7	0	0	64	19	259
2014	FS-03	16	45	15	17	7	0	0	61	24	290
2014	FS-04	16	42	14	19	8	0	0	59	27	104

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	20	45	15	15	5	0	65	20	833
2017	FS-01	13	40	20	15	10	2	54	25	40
2017	FS-02	22	43	13	18	3	0	65	21	318
2017	FS-03	19	51	14	11	5	0	70	17	371
2017	FS-04	21	34	22	17	7	0	55	23	91

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	36	45	11	6	2	0	81	8	832
2017	FS-01	38	22	25	7	5	2	62	13	40
2017	FS-02	36	43	12	7	2	0	80	9	318
2017	FS-03	34	52	9	3	2	0	86	5	371
2017	FS-04	40	37	10	8	5	0	77	13	91
2014	FS	34	46	11	7	2	0	80	10	672
2014	FS-01	41	53	7	0	0	0	93	0	14
2014	FS-02	31	45	11	10	2	0	76	12	259
2014	FS-03	35	47	11	6	2	0	82	8	290
2014	FS-04	37	45	10	7	2	0	82	9	104

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	22	41	14	13	9	63	23	833
2017	FS-01	28	38	7	18	10	65	27	40
2017	FS-02	24	40	12	14	11	64	25	319
2017	FS-03	19	43	18	12	7	63	19	371
2017	FS-04	22	39	12	14	12	61	27	90

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	52	37	7	3	0	89	3	831
2017	FS-01	40	45	10	5	0	85	5	40
2017	FS-02	53	36	6	5	0	89	5	319
2017	FS-03	53	39	7	1	1	92	2	369
2017	FS-04	56	32	10	2	0	88	2	90
2014	FS	55	36	6	2	1	90	3	671
2014	FS-01	54	39	7	0	0	93	0	14
2014	FS-02	51	38	7	2	2	89	4	259
2014	FS-03	59	31	7	2	1	90	3	289
2014	FS-04	53	41	5	0	1	94	1	104

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	28	43	12	12	4	0	72	16	830
2017	FS-01	15	42	20	18	5	0	57	23	40
2017	FS-02	26	39	15	14	5	1	66	19	319
2017	FS-03	30	48	9	9	4	0	78	13	368
2017	FS-04	32	39	10	16	2	0	71	19	90
2014	FS	21	50	13	11	4	0	72	15	672
2014	FS-01	7	53	34	7	0	0	59	7	14
2014	FS-02	20	50	15	9	5	0	70	14	259
2014	FS-03	22	47	12	13	5	0	70	18	290
2014	FS-04	25	58	4	12	2	0	83	13	104

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	29	37	14	13	6	0	66	19	829
2017	FS-01	20	43	12	22	0	2	64	23	40
2017	FS-02	30	35	14	13	8	0	65	21	317
2017	FS-03	31	38	15	10	6	0	69	16	369
2017	FS-04	22	43	12	18	5	0	65	23	90
2014	FS	26	43	15	12	4	0	69	16	672
2014	FS-01	7	40	33	13	0	7	50	14	14
2014	FS-02	28	41	17	12	3	0	68	15	259
2014	FS-03	25	42	13	13	6	0	68	19	290
2014	FS-04	25	50	13	10	2	0	75	12	104

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	24	42	16	12	5	0	0	67	17	830
2017	FS-01	20	47	10	15	3	5	0	71	18	40
2017	FS-02	25	41	16	12	6	0	0	67	18	319
2017	FS-03	23	44	16	11	5	0	0	68	16	368
2017	FS-04	28	41	14	14	2	0	0	69	16	90
2014	FS	27	46	15	8	3	0	1	74	11	672
2014	FS-01	7	60	20	0	7	7	0	72	7	14
2014	FS-02	27	49	15	6	2	0	2	77	8	259
2014	FS-03	27	44	15	10	3	0	0	71	13	290
2014	FS-04	32	44	13	9	2	0	0	76	11	104

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	40	42	10	6	1	83	8	829
2017	FS-01	30	55	10	5	0	85	5	40
2017	FS-02	39	43	11	6	1	82	7	319
2017	FS-03	41	43	8	6	2	85	8	368
2017	FS-04	46	32	13	7	2	78	9	89
2014	FS	40	44	9	4	2	84	6	672
2014	FS-01	34	53	13	0	0	87	0	14
2014	FS-02	36	46	11	5	2	82	7	259
2014	FS-03	42	44	9	4	1	86	6	290
2014	FS-04	48	38	8	4	2	87	6	104

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	12	30	24	19	13	1	0	43	33	834
2017	FS-01	13	33	25	15	15	0	0	45	30	40
2017	FS-02	12	31	25	20	11	1	0	44	31	320
2017	FS-03	10	32	24	20	14	1	0	42	34	371
2017	FS-04	17	24	21	19	19	0	0	41	38	90
2014	FS	14	31	26	16	12	0	0	45	28	672
2014	FS-01	20	34	33	7	7	0	0	54	13	14
2014	FS-02	16	34	25	16	8	0	1	51	24	259
2014	FS-03	12	30	27	17	14	0	0	42	31	290
2014	FS-04	13	26	26	16	18	0	0	39	35	104

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	8	25	42	19	4	1	1	24	34	831
2017	FS-01	10	28	33	23	5	0	0	28	39	39
2017	FS-02	8	24	39	23	4	1	0	28	33	318
2017	FS-03	7	27	44	16	5	0	1	21	34	370
2017	FS-04	12	21	47	16	3	0	1	19	33	91
2014	FS	9	26	42	18	5	0	0	23	35	672
2014	FS-01	0	20	60	20	0	0	0	20	20	14
2014	FS-02	8	23	42	20	6	1	1	26	31	259
2014	FS-03	8	30	43	14	4	0	0	19	38	290
2014	FS-04	13	25	35	23	5	0	0	28	37	104

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	8	24	36	23	6	1	1	30	32	831
2017	FS-01	10	35	27	12	10	2	3	24	47	40
2017	FS-02	11	20	33	26	6	2	2	34	32	318
2017	FS-03	7	25	37	23	7	1	1	31	32	369
2017	FS-04	4	25	50	18	2	0	0	20	30	91
2014	FS	13	25	35	20	5	0	1	26	38	672
2014	FS-01	0	20	47	20	13	0	0	33	20	14
2014	FS-02	11	17	39	26	7	0	0	33	28	259
2014	FS-03	14	31	33	16	4	0	1	20	46	290
2014	FS-04	18	26	32	18	3	1	2	22	45	104

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	24	29	31	11	3	0	1	14	54	833
2017	FS-01	32	27	30	5	5	0	0	11	60	40
2017	FS-02	23	29	33	11	4	1	1	15	52	319
2017	FS-03	26	28	30	12	2	0	1	15	55	370
2017	FS-04	19	37	30	12	2	0	0	14	56	91
2014	FS	23	32	29	12	4	0	0	16	55	671
2014	FS-01	0	54	19	7	20	0	0	27	54	14
2014	FS-02	22	30	31	14	3	0	0	17	53	259
2014	FS-03	25	32	29	11	2	0	0	14	57	289
2014	FS-04	23	31	29	12	5	0	1	17	54	104

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	18	30	38	11	2	0	0	13	49	830
2017	FS-01	7	27	45	21	0	0	0	21	34	40
2017	FS-02	19	29	38	11	2	1	1	13	49	318
2017	FS-03	18	30	38	11	2	0	0	13	49	368
2017	FS-04	16	36	35	11	1	0	0	12	53	91
2014	FS	16	33	35	13	3	0	0	15	49	667
2014	FS-01	7	21	35	29	7	0	0	36	28	13
2014	FS-02	11	32	38	14	3	0	0	18	44	259
2014	FS-03	19	35	33	11	1	0	0	12	54	289
2014	FS-04	19	33	33	11	4	0	1	15	52	101

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	32	33	23	7	2	1	1	9	67	832
2017	FS-01	32	22	17	16	7	2	3	24	57	40
2017	FS-02	31	34	23	7	2	2	1	9	67	319
2017	FS-03	32	34	24	7	1	1	1	8	68	369
2017	FS-04	36	31	28	4	1	0	0	6	67	91
2014	FS	31	34	23	8	3	0	1	12	65	671
2014	FS-01	13	13	34	26	13	0	0	39	26	14
2014	FS-02	23	36	25	11	3	0	1	14	60	259
2014	FS-03	36	36	19	6	2	0	1	8	72	289
2014	FS-04	39	30	24	5	3	0	0	8	68	104

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	11	22	36	21	7	1	2	29	34	831
2017	FS-01	18	20	40	13	5	2	2	19	39	40
2017	FS-02	13	21	33	21	9	1	2	31	35	318
2017	FS-03	9	23	37	23	6	1	1	30	32	369
2017	FS-04	13	22	43	15	5	1	1	20	36	91
2014	FS	10	20	39	19	8	1	2	28	31	672
2014	FS-01	0	27	60	13	0	0	0	13	27	14
2014	FS-02	10	15	46	20	7	1	2	27	26	259
2014	FS-03	10	25	35	17	8	1	3	27	37	290
2014	FS-04	13	19	34	22	11	0	2	33	32	104

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	24	35	33	5	2	0	1	7	59	833
2017	FS-01	10	37	38	8	2	2	3	11	50	40
2017	FS-02	25	28	37	6	2	1	1	8	54	319
2017	FS-03	23	40	30	4	2	0	0	7	63	371
2017	FS-04	27	35	30	6	2	0	0	8	62	90
2014	FS	28	33	28	8	3	0	1	10	61	670
2014	FS-01	7	41	26	20	7	0	0	26	47	14
2014	FS-02	22	31	33	10	3	0	1	13	54	258
2014	FS-03	31	36	24	6	2	0	1	8	68	289
2014	FS-04	34	27	28	6	4	1	1	10	62	104

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	58	22	6	10	4	1	80	14	833
2017	FS-01	57	17	0	13	10	3	77	23	40
2017	FS-02	57	23	6	10	3	1	81	13	318
2017	FS-03	56	22	8	9	5	1	78	14	371
2017	FS-04	62	21	8	8	0	1	84	8	91
2014	FS	68	16	5	6	3	1	86	9	672
2014	FS-01	74	13	7	0	7	0	87	7	14
2014	FS-02	68	16	5	5	4	1	86	9	259
2014	FS-03	67	18	5	6	3	2	86	9	290
2014	FS-04	72	13	5	7	2	1	86	9	104

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	20	36	13	12	7	5	7	63	22	833
2017	FS-01	20	29	7	15	2	13	13	66	24	40
2017	FS-02	20	33	12	13	9	7	7	61	25	318
2017	FS-03	18	39	13	12	7	4	7	64	21	371
2017	FS-04	24	39	16	6	8	2	5	69	14	91
2014	FS	34	30	13	6	5	6	6	72	13	672
2014	FS-01	20	33	7	20	0	21	0	66	25	14
2014	FS-02	31	31	13	5	5	6	8	73	12	259
2014	FS-03	32	29	16	6	5	7	5	69	13	290
2014	FS-04	45	34	7	8	3	3	1	82	11	104

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	41	32	10	8	6	2	1	75	15	833
2017	FS-01	42	35	0	12	5	5	0	82	18	40
2017	FS-02	40	29	8	12	7	2	1	72	20	318
2017	FS-03	42	33	12	6	6	1	1	76	12	371
2017	FS-04	42	42	9	3	5	0	0	84	8	91
2014	FS	52	30	7	7	3	1	0	83	10	671
2014	FS-01	39	34	7	13	7	0	0	73	20	14
2014	FS-02	49	31	8	7	3	2	0	82	10	259
2014	FS-03	50	31	8	8	2	1	0	83	10	289
2014	FS-04	62	26	5	6	1	0	0	88	7	104

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	31	40	10	12	5	1	0	72	17	831
2017	FS-01	38	40	2	10	0	10	0	86	12	40
2017	FS-02	33	38	9	12	5	2	1	73	18	317
2017	FS-03	27	43	12	11	6	0	0	70	17	370
2017	FS-04	34	35	11	12	7	0	1	70	19	91
2014	FS	39	43	8	7	1	1	1	84	8	672
2014	FS-01	67	20	13	0	0	0	0	87	0	14
2014	FS-02	40	42	9	6	1	1	1	84	7	259
2014	FS-03	34	46	8	9	1	1	1	82	10	290
2014	FS-04	44	43	4	6	1	1	1	89	7	104

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	28	32	12	10	7	9	2	67	19	835
2017	FS-01	15	27	7	10	2	35	3	68	20	40
2017	FS-02	26	29	10	12	8	12	2	64	24	320
2017	FS-03	30	34	14	8	6	5	2	70	16	371
2017	FS-04	28	40	14	13	4	0	0	68	18	91
2014	FS	34	34	10	9	3	8	2	76	13	670
2014	FS-01	27	33	20	13	7	0	0	60	20	14
2014	FS-02	30	38	10	8	4	9	2	76	13	258
2014	FS-03	34	30	12	10	3	8	3	72	14	289
2014	FS-04	48	39	2	7	1	2	1	90	8	104

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	8	25	15	22	13	12	5	40	42	834
2017	FS-01	3	16	8	23	5	46	0	34	52	39
2017	FS-02	7	19	13	22	15	17	7	34	48	320
2017	FS-03	8	29	17	22	13	7	5	41	40	371
2017	FS-04	10	38	17	20	10	3	3	51	32	91
2014	FS	11	24	19	17	10	15	5	43	33	671
2014	FS-01	7	13	20	20	7	34	0	30	40	14
2014	FS-02	7	21	20	17	10	20	5	37	37	259
2014	FS-03	11	24	20	16	9	13	6	44	31	289
2014	FS-04	19	32	16	17	9	5	2	55	28	104

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	47	37	6	6	3	0	84	9	833
2017	FS-01	51	27	12	7	0	2	80	8	40
2017	FS-02	50	35	4	7	3	0	85	11	319
2017	FS-03	43	41	7	5	3	0	84	9	370
2017	FS-04	54	34	6	4	2	0	88	7	91
2014	FS	58	32	5	3	1	0	90	5	671
2014	FS-01	60	26	13	0	0	0	87	0	14
2014	FS-02	57	34	4	3	2	0	91	5	259
2014	FS-03	56	30	7	4	1	0	87	6	289
2014	FS-04	62	32	2	4	0	0	94	4	104

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	28	37	13	12	7	1	0	67	19	835
2017	FS-01	25	42	12	8	8	5	0	71	16	40
2017	FS-02	30	36	13	12	6	2	1	68	19	320
2017	FS-03	29	37	14	12	7	1	1	67	19	371
2017	FS-04	22	42	13	12	11	0	0	64	23	91
2014	FS	30	41	11	10	5	1	1	73	15	671
2014	FS-01	40	33	7	13	7	0	0	73	20	14
2014	FS-02	33	41	10	9	5	2	0	76	14	259
2014	FS-03	29	42	12	11	4	1	1	72	16	289
2014	FS-04	28	42	14	7	7	2	0	72	14	104

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	38	35	11	6	5	4	1	77	12	832
2017	FS-01	32	35	10	7	5	10	0	75	14	40
2017	FS-02	39	34	10	7	5	5	1	77	12	318
2017	FS-03	40	34	12	6	5	3	0	76	12	370
2017	FS-04	36	45	7	4	7	2	0	82	11	91
2014	FS	44	33	9	7	3	3	1	80	10	670
2014	FS-01	47	20	7	13	7	0	7	72	21	14
2014	FS-02	44	32	9	7	3	5	1	80	11	259
2014	FS-03	44	32	11	8	2	2	1	79	10	289
2014	FS-04	46	39	6	2	4	4	0	88	6	103

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	37	38	9	8	6	1	76	15	835
2017	FS-01	35	45	7	5	5	2	82	10	40
2017	FS-02	36	37	10	9	7	2	74	16	320
2017	FS-03	39	38	8	9	6	1	77	15	371
2017	FS-04	34	38	15	8	4	0	73	12	91
2014	FS	39	37	10	9	3	2	78	12	671
2014	FS-01	47	20	20	7	7	0	67	13	14
2014	FS-02	39	34	11	10	3	3	75	14	259
2014	FS-03	38	40	10	9	2	1	78	11	289
2014	FS-04	43	40	5	8	2	2	85	10	104

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	72	18	3	5	1	0	0	91	6	834
2017	FS-01	67	20	2	8	2	0	0	87	10	40
2017	FS-02	74	16	4	4	1	1	1	91	4	319
2017	FS-03	69	21	3	5	2	0	0	90	7	371
2017	FS-04	75	19	2	3	1	0	0	93	4	91
2014	FS	76	12	4	4	2	0	1	89	7	670
2014	FS-01	71	21	0	7	0	0	0	93	7	13
2014	FS-02	74	13	5	4	3	1	0	88	7	259
2014	FS-03	78	11	3	4	1	0	1	91	6	289
2014	FS-04	77	10	4	6	4	0	0	86	10	104

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	28	25	11	9	7	9	11	66	20	832
2017	FS-01	23	12	5	22	2	27	7	54	38	40
2017	FS-02	28	24	9	11	7	10	10	65	23	318
2017	FS-03	29	27	12	7	7	7	13	69	17	370
2017	FS-04	26	32	15	7	7	8	7	67	15	91
2014	FS	31	26	11	7	5	10	10	72	15	671
2014	FS-01	13	41	0	7	13	20	7	73	27	14
2014	FS-02	26	25	15	6	5	11	13	66	14	259
2014	FS-03	33	28	8	8	4	8	10	75	15	289
2014	FS-04	40	26	8	6	5	11	5	78	13	104

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	45	31	8	8	6	2	0	77	14	832
2017	FS-01	35	43	10	7	5	0	0	78	13	40
2017	FS-02	44	28	9	8	8	2	0	75	16	318
2017	FS-03	47	30	8	7	6	2	1	79	13	370
2017	FS-04	45	36	5	8	5	1	0	82	14	91

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	47	29	10	5	7	2	0	78	12	833
2017	FS-01	43	35	7	5	8	2	0	80	13	40
2017	FS-02	48	28	9	4	7	3	0	80	12	319
2017	FS-03	47	28	11	5	7	1	1	77	12	370
2017	FS-04	46	34	7	10	3	0	0	80	13	91

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	39	31	12	9	7	2	0	72	16	831
2017	FS-01	30	38	12	15	5	0	0	67	20	40
2017	FS-02	42	27	12	10	7	2	0	71	18	319
2017	FS-03	39	32	12	8	6	2	1	73	15	368
2017	FS-04	38	40	7	5	9	1	0	79	14	91
2014	FS	40	35	10	9	4	1	0	76	13	668
2014	FS-01	33	34	20	13	0	0	0	67	13	14
2014	FS-02	38	38	11	8	4	1	0	77	12	259
2014	FS-03	41	33	10	10	4	2	1	75	14	288
2014	FS-04	44	35	8	6	6	1	0	80	12	102

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	15	37	17	13	5	4	9	59	22	483
2017	FS-02	14	43	16	13	6	4	3	62	21	119
2017	FS-03	15	35	16	12	6	4	12	60	21	272
2017	FS-04	17	31	18	16	5	4	8	55	24	76
2014	FS	20	38	14	9	4	5	9	69	15	310
2014	FS-02	28	32	15	6	0	6	13	74	8	47
2014	FS-03	17	37	15	9	4	6	11	66	16	171
2014	FS-04	23	43	11	9	6	3	5	72	16	88

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	16	36	19	13	9	7	55	25	833
2017	FS-01	25	37	10	13	2	13	71	17	40
2017	FS-02	14	36	19	11	10	10	56	23	318
2017	FS-03	14	37	20	16	10	4	53	27	371
2017	FS-04	23	30	22	13	10	2	54	23	91
2014	FS	24	39	18	8	4	6	68	13	672
2014	FS-01	20	53	21	7	0	0	73	7	14
2014	FS-02	25	44	14	6	2	9	76	9	259
2014	FS-03	23	35	21	11	5	5	61	17	290
2014	FS-04	29	38	19	3	8	3	69	11	104

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	11	36	21	18	12	1	47	31	835
2017	FS-01	13	42	7	28	5	5	58	34	40
2017	FS-02	12	39	19	16	13	2	51	30	320
2017	FS-03	10	34	24	19	12	1	44	32	371
2017	FS-04	12	31	26	15	13	2	44	29	91
2014	FS	14	42	19	17	7	1	56	24	672
2014	FS-01	13	47	33	7	0	0	60	7	14
2014	FS-02	16	43	19	15	5	2	60	20	259
2014	FS-03	12	41	17	21	9	1	53	30	290
2014	FS-04	15	41	21	15	7	0	57	22	104

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	5	26	23	29	14	3	32	44	832
2017	FS-01	10	34	8	28	10	10	50	42	40
2017	FS-02	5	28	22	27	14	4	34	43	319
2017	FS-03	4	25	25	29	16	1	30	45	369
2017	FS-04	7	21	25	32	13	2	28	46	91
2014	FS	8	31	25	23	11	2	40	34	672
2014	FS-01	7	33	34	20	7	0	39	26	14
2014	FS-02	9	34	25	19	9	3	45	28	259
2014	FS-03	6	31	21	27	14	2	38	41	290
2014	FS-04	10	25	33	22	9	2	35	31	104

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	5	22	19	26	24	4	28	52	835
2017	FS-01	5	15	15	28	22	15	24	59	40
2017	FS-02	5	22	16	27	24	5	29	54	320
2017	FS-03	4	23	21	23	25	3	28	50	371
2017	FS-04	7	20	25	26	21	1	27	48	91
2014	FS	7	24	23	26	18	4	31	45	672
2014	FS-01	0	39	27	20	13	0	39	33	14
2014	FS-02	7	24	21	28	15	4	33	45	259
2014	FS-03	5	22	23	25	21	3	28	48	290
2014	FS-04	10	24	27	20	15	4	35	37	104

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	6	27	23	25	17	2	34	43	834
2017	FS-01	5	30	23	22	15	5	37	39	40
2017	FS-02	7	24	22	26	18	2	32	46	319
2017	FS-03	5	30	24	24	16	2	36	40	371
2017	FS-04	3	26	26	29	15	0	29	44	91
2014	FS	6	31	22	29	11	2	38	40	671
2014	FS-01	7	67	7	13	7	0	74	20	14
2014	FS-02	5	29	22	32	10	2	35	42	258
2014	FS-03	7	30	21	29	12	2	38	41	290
2014	FS-04	8	32	25	25	11	0	39	36	104

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	10	45	22	16	6	0	56	22	833
2017	FS-01	8	55	20	15	2	0	63	17	40
2017	FS-02	13	44	22	14	7	1	58	20	319
2017	FS-03	8	44	23	17	7	0	53	24	371
2017	FS-04	7	49	19	20	5	0	56	25	90
2014	FS	12	45	21	16	6	1	57	23	672
2014	FS-01	13	47	27	13	0	0	60	13	14
2014	FS-02	14	44	22	14	7	0	58	20	259
2014	FS-03	11	44	20	18	6	1	56	24	290
2014	FS-04	8	47	18	21	5	1	55	26	104

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	37	49	9	3	1	1	87	4	833
2017	FS-01	40	50	5	2	0	2	92	3	40
2017	FS-02	40	43	12	4	1	1	83	5	319
2017	FS-03	34	53	7	2	3	1	88	5	370
2017	FS-04	42	49	10	0	0	0	90	0	91
2014	FS	49	39	7	3	0	0	89	4	672
2014	FS-01	20	67	13	0	0	0	87	0	14
2014	FS-02	50	39	7	3	1	0	89	4	259
2014	FS-03	49	39	7	4	0	1	89	5	290
2014	FS-04	55	37	6	3	0	0	91	3	104

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	37	45	7	7	4	1	0	82	11	834
2017	FS-01	28	40	5	12	12	2	0	70	25	40
2017	FS-02	34	43	9	8	3	2	1	79	11	319
2017	FS-03	39	46	5	6	4	0	0	85	10	371
2017	FS-04	41	46	9	1	3	0	0	87	4	91
2014	FS	49	37	7	5	1	1	0	87	6	672
2014	FS-01	13	46	27	14	0	0	0	59	14	14
2014	FS-02	44	39	7	6	2	2	0	85	8	259
2014	FS-03	53	34	8	4	1	0	0	87	4	290
2014	FS-04	56	39	2	4	0	0	0	94	4	104

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	24	40	17	11	5	3	0	66	17	833
2017	FS-01	24	35	10	15	13	3	0	61	29	39
2017	FS-02	22	36	18	11	7	6	1	62	19	319
2017	FS-03	25	45	15	10	3	1	1	71	13	371
2017	FS-04	28	30	22	15	4	1	0	58	20	91
2014	FS	29	39	18	9	2	2	1	70	12	672
2014	FS-01	0	33	41	13	0	13	0	38	15	14
2014	FS-02	27	34	21	12	3	2	2	63	15	259
2014	FS-03	30	42	15	8	3	2	1	74	11	290
2014	FS-04	34	46	13	7	1	0	0	80	8	104

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	8	20	16	19	24	10	2	32	50	833
2017	FS-01	5	13	15	18	32	15	2	21	60	40
2017	FS-02	8	18	15	18	26	13	2	31	51	319
2017	FS-03	9	20	15	22	23	9	2	33	51	370
2017	FS-04	8	28	24	12	20	7	2	39	35	91
2014	FS	9	20	20	21	16	11	2	34	43	671
2014	FS-01	7	19	7	20	27	21	0	33	59	14
2014	FS-02	7	16	24	25	15	11	2	26	46	259
2014	FS-03	11	21	19	18	18	10	2	37	41	289
2014	FS-04	9	28	18	22	12	10	2	41	38	104

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	44	33	9	9	4	1	0	77	13	834
2017	FS-01	43	29	13	5	7	0	3	74	13	40
2017	FS-02	48	29	9	8	4	2	1	79	12	319
2017	FS-03	40	35	10	10	5	0	0	75	15	371
2017	FS-04	45	34	9	8	4	0	0	79	12	91
2014	FS	47	31	10	7	3	0	1	80	11	672
2014	FS-01	27	54	13	0	7	0	0	80	7	14
2014	FS-02	49	29	13	6	3	0	2	78	9	259
2014	FS-03	46	32	9	8	3	1	1	80	11	290
2014	FS-04	48	33	4	11	5	0	0	81	15	104

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	54	29	6	4	3	2	1	87	7	832
2017	FS-01	58	22	0	5	13	2	0	82	18	40
2017	FS-02	58	27	7	3	2	2	1	87	6	318
2017	FS-03	48	33	7	6	2	2	1	84	9	371
2017	FS-04	66	23	5	1	0	4	1	93	1	90
2014	FS	61	27	5	4	0	2	1	91	4	672
2014	FS-01	33	54	13	0	0	0	0	87	0	14
2014	FS-02	60	27	5	4	0	2	2	91	4	259
2014	FS-03	62	26	4	4	1	2	1	90	5	290
2014	FS-04	63	29	4	3	0	1	1	93	3	104

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	5	18	14	23	38	1	24	62	835
2017	FS-01	8	15	12	18	38	10	25	62	40
2017	FS-02	5	16	11	24	42	1	22	67	320
2017	FS-03	5	19	15	24	36	0	24	60	371
2017	FS-04	5	23	17	22	33	0	28	55	91
2014	FS	7	29	17	22	25	0	36	47	672
2014	FS-01	13	20	27	26	13	0	33	40	14
2014	FS-02	8	34	16	19	22	0	43	41	259
2014	FS-03	6	25	17	22	29	0	32	51	290
2014	FS-04	5	25	18	30	22	0	30	52	104

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	3	11	6	20	59	1	0	14	80	833
2017	FS-01	0	17	0	33	47	2	0	18	82	40
2017	FS-02	3	8	5	17	67	2	0	10	84	319
2017	FS-03	4	13	7	18	56	0	1	17	75	370
2017	FS-04	2	12	6	26	54	0	0	14	80	91
2014	FS	8	20	14	24	34	0	0	27	58	672
2014	FS-01	7	0	13	47	33	0	0	7	80	14
2014	FS-02	8	17	13	24	37	0	0	25	61	259
2014	FS-03	6	21	16	22	34	0	0	28	57	290
2014	FS-04	11	25	11	27	26	1	0	36	53	104

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	6	31	30	23	8	3	39	31	833
2017	FS-01	5	32	25	25	10	2	38	36	40
2017	FS-02	6	29	30	21	9	4	37	32	319
2017	FS-03	6	31	29	24	7	2	38	32	370
2017	FS-04	9	39	31	17	4	0	47	22	91

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	25	41	18	7	4	5	0	70	11	832
2017	FS-01	22	35	10	15	2	15	0	68	20	40
2017	FS-02	26	37	17	9	5	6	0	67	15	319
2017	FS-03	25	44	18	5	4	3	1	72	9	370
2017	FS-04	24	48	22	3	1	1	1	73	4	90
2014	FS	37	39	12	5	1	5	0	81	6	672
2014	FS-01	27	47	20	0	0	7	0	79	0	14
2014	FS-02	40	35	10	5	2	8	0	82	8	259
2014	FS-03	33	45	12	5	1	3	0	81	6	290
2014	FS-04	42	33	18	3	1	3	0	77	4	104

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	18	46	16	13	5	1	65	18	834
2017	FS-01	13	50	17	13	2	5	66	16	40
2017	FS-02	21	48	11	13	7	1	70	20	319
2017	FS-03	17	45	20	13	4	1	63	17	371
2017	FS-04	15	43	23	15	3	0	58	19	91
2014	FS	26	42	17	11	3	1	69	14	672
2014	FS-01	33	54	7	7	0	0	87	7	14
2014	FS-02	27	40	20	9	3	1	68	12	259
2014	FS-03	25	41	16	13	3	2	67	16	290
2014	FS-04	27	45	16	10	2	0	72	12	104

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	19	42	16	15	9	60	24	835
2017	FS-01	13	32	7	30	17	45	48	40
2017	FS-02	21	40	14	15	10	61	25	320
2017	FS-03	17	44	18	12	8	61	21	371
2017	FS-04	21	38	16	16	8	59	24	91
2014	FS	25	47	14	10	4	72	14	671
2014	FS-01	19	54	7	20	0	74	20	14
2014	FS-02	31	45	13	8	3	76	11	258
2014	FS-03	20	46	18	11	5	66	17	290
2014	FS-04	27	52	6	10	6	79	15	104

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	13	34	26	18	10	0	47	28	834
2017	FS-01	8	37	17	20	15	2	46	36	40
2017	FS-02	13	35	24	18	10	0	48	28	319
2017	FS-03	14	33	28	16	9	0	46	26	371
2017	FS-04	12	34	24	22	7	1	47	29	91
2014	FS	15	47	18	15	5	0	62	20	671
2014	FS-01	20	47	33	0	0	0	67	0	14
2014	FS-02	17	48	18	12	5	0	65	17	259
2014	FS-03	13	46	18	18	5	0	59	23	290
2014	FS-04	15	48	14	19	4	1	63	24	103

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	11	40	20	18	11	51	29	833
2017	FS-01	10	30	23	20	17	40	37	40
2017	FS-02	11	40	17	20	12	51	32	318
2017	FS-03	11	40	22	16	10	52	26	371
2017	FS-04	10	44	16	21	9	54	29	91
2014	FS	14	46	18	16	6	60	22	671
2014	FS-01	20	47	20	13	0	67	13	14
2014	FS-02	15	46	19	14	6	61	20	259
2014	FS-03	12	44	18	19	6	56	25	290
2014	FS-04	17	50	15	13	6	67	18	103

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	25	36	18	8	8	4	1	64	17	832
2017	FS-01	27	25	12	8	18	10	0	58	28	40
2017	FS-02	25	37	17	9	8	3	1	65	18	319
2017	FS-03	25	37	17	8	6	5	2	67	15	369
2017	FS-04	26	33	21	11	7	2	0	61	18	91
2014	FS	33	34	17	9	4	3	0	69	14	670
2014	FS-01	39	34	20	7	0	0	0	73	7	14
2014	FS-02	33	35	15	8	5	3	1	70	14	259
2014	FS-03	31	34	18	10	4	3	0	67	14	289
2014	FS-04	35	32	18	7	5	2	1	69	12	103

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	FS	32	45	23	835
2017	FS-01	23	42	35	40
2017	FS-02	26	49	25	320
2017	FS-03	36	45	18	371
2017	FS-04	41	34	25	91
2014	FS	34	41	25	672
2014	FS-01	46	26	27	14
2014	FS-02	30	45	25	259
2014	FS-03	34	42	25	290
2014	FS-04	43	35	22	104

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	FS	6	53	17	13	3	8	266
2017	FS-02	2	53	20	11	4	9	84
2017	FS-03	9	53	16	13	1	8	132
2017	FS-04	3	52	19	24	0	3	37
2014	FS	5	73	6	12	9999	4	230
2014	FS-02	0	72	1	23	9999	4	78
2014	FS-03	9	74	9	4	9999	3	98
2014	FS-04	4	73	7	13	9999	2	45

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	19	81	834
2017	FS-01	23	77	40
2017	FS-02	19	81	320
2017	FS-03	18	82	371
2017	FS-04	16	84	90
2014	FS	15	85	670
2014	FS-02	13	87	259
2014	FS-03	16	84	288
2014	FS-04	13	87	104

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	FS	40	152
2017	FS-02	33	61
2017	FS-03	50	65
2014	FS	35	99
2014	FS-02	38	34
2014	FS-03	32	47
2014	FS-04	46	13

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	FS	74	152
2017	FS-02	82	61
2017	FS-03	65	65
2017	FS-04	72	14
2014	FS	73	99
2014	FS-02	74	34
2014	FS-03	72	47
2014	FS-04	69	13

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	FS	7	152
2017	FS-03	9	65
2014	FS	9	99
2014	FS-03	11	47

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	FS-03	65
2017	FS-04	14
2014	FS	99
2014	FS-02	34
2014	FS-03	47
2014	FS-04	13

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	FS	6	152
2017	FS-02	8	61
2017	FS-03	7	65
2017	FS-04	0	14

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	FS	13	152
2017	FS-02	13	61
2017	FS-03	18	65
2014	FS	9	99
2014	FS-03	13	47

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	FS-02	61
2017	FS-04	14
2014	FS-02	34
2014	FS-04	13

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	FS	52	152
2017	FS-02	57	61
2017	FS-03	53	65
2014	FS	48	99
2014	FS-02	44	34
2014	FS-03	45	47
2014	FS-04	77	13

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	FS	47	152
2017	FS-02	51	61
2017	FS-03	48	65
2014	FS	47	99
2014	FS-02	41	34
2014	FS-03	45	47
2014	FS-04	69	13

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	FS	46	152
2017	FS-02	39	61
2017	FS-03	56	65
2017	FS-04	35	14
2014	FS	40	99
2014	FS-02	41	34
2014	FS-03	45	47

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	FS	36	152
2017	FS-02	42	61
2017	FS-03	30	65
2017	FS-04	57	14
2014	FS	36	99
2014	FS-02	35	34
2014	FS-03	40	47
2014	FS-04	38	13

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	FS	40	152
2017	FS-02	37	61
2017	FS-03	44	65
2014	FS	34	99
2014	FS-02	32	34
2014	FS-03	36	47
2014	FS-04	38	13

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	FS	55	152
2017	FS-02	61	61
2017	FS-03	62	65
2014	FS	56	99
2014	FS-02	53	34
2014	FS-03	60	47
2014	FS-04	54	13

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	FS	34	152
2017	FS-02	38	61
2017	FS-03	30	65
2017	FS-04	50	14
2014	FS	33	99
2014	FS-02	32	34
2014	FS-03	34	47

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	FS-02	61
2017	FS-03	65
2017	FS-04	14
2014	FS-04	13

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	FS	10	152
2017	FS-02	10	61
2017	FS-03	7	65
2014	FS	14	99
2014	FS-03	17	47

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	FS	17	152
2017	FS-02	26	61
2017	FS-03	9	65
2017	FS-04	0	14
2014	FS	17	99
2014	FS-02	23	34

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	FS	46	152
2017	FS-02	52	61
2017	FS-03	41	65
2017	FS-04	43	14
2014	FS	51	99
2014	FS-02	41	34
2014	FS-03	60	47
2014	FS-04	54	13

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	FS	33	152
2017	FS-02	39	61
2017	FS-03	34	65
2014	FS	37	99
2014	FS-02	38	34
2014	FS-03	36	47
2014	FS-04	38	13

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	FS	13	152
2017	FS-02	11	61
2017	FS-03	16	65
2014	FS	9	99
2014	FS-02	15	34

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	FS	55	152
2017	FS-02	57	61
2017	FS-03	54	65
2017	FS-04	64	14
2014	FS	59	99
2014	FS-02	53	34
2014	FS-03	57	47
2014	FS-04	77	13

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	FS	36	152
2017	FS-02	41	61
2017	FS-03	30	65
2017	FS-04	42	14
2014	FS	33	99
2014	FS-02	29	34
2014	FS-03	32	47
2014	FS-04	62	13

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	FS	17	152
2017	FS-02	19	61
2017	FS-03	16	65
2014	FS	22	99
2014	FS-02	15	34
2014	FS-03	25	47
2014	FS-04	38	13

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	FS	18	152
2017	FS-02	21	61
2017	FS-03	16	65
2014	FS	18	99
2014	FS-02	21	34
2014	FS-03	17	47

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	FS	9	152
2017	FS-02	11	61
2017	FS-03	8	65
2014	FS	13	99
2014	FS-04	38	13

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	FS	6	152
2017	FS-02	11	61
2017	FS-04	0	14
2014	FS	5	99
2014	FS-02	0	34

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	FS	11	152
2017	FS-03	16	65
2014	FS	12	99
2014	FS-03	15	47

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	FS	14	152
2017	FS-02	11	61
2017	FS-03	15	65
2014	FS	9	99

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	FS	25	152
2017	FS-02	25	61
2017	FS-03	28	65
2014	FS	28	99
2014	FS-02	30	34
2014	FS-03	32	47

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	FS	8	142
2017	FS-03	9	63
2014	FS-02	0	34

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	FS	17	142
2017	FS-02	15	54
2017	FS-03	18	63
2014	FS	19	94
2014	FS-02	18	34
2014	FS-03	16	43

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	FS	7	142
2017	FS-03	7	63
2014	FS	6	94

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	FS	6	142
2014	FS	6	94
2014	FS-02	0	34
2014	FS-03	14	43
2014	FS-04	0	12

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	FS	9	142
2017	FS-03	12	63
2014	FS	10	94
2014	FS-03	16	43

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	FS	14	142
2017	FS-02	20	54
2017	FS-03	7	63
2014	FS	8	94

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	FS	14	142
2017	FS-02	13	54
2017	FS-03	18	63
2017	FS-04	0	14
2014	FS	14	94
2014	FS-03	19	43
2014	FS-04	0	12

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	FS	12	142
2017	FS-02	20	54
2017	FS-04	0	14
2014	FS	11	94

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	FS	10	142
2017	FS-02	9	54
2014	FS	14	94
2014	FS-02	18	34

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	FS	43	142
2017	FS-02	46	54
2017	FS-03	45	63
2014	FS	40	94
2014	FS-02	41	34
2014	FS-03	44	43

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	FS	14	142
2017	FS-02	11	54
2017	FS-03	18	63
2014	FS	20	94
2014	FS-02	21	34
2014	FS-03	23	43

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	FS	69	142
2017	FS-02	61	54
2017	FS-03	74	63
2017	FS-04	57	14
2014	FS	59	94
2014	FS-02	62	34
2014	FS-03	58	43
2014	FS-04	58	12

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	FS	4	142
2017	FS-04	0	14
2014	FS	5	94
2014	FS-02	0	34

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	FS	62	142
2017	FS-02	57	54
2017	FS-03	76	63
2017	FS-04	36	14
2014	FS	62	94
2014	FS-02	65	34
2014	FS-03	63	43
2014	FS-04	50	12

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	FS	12	142
2017	FS-02	15	54
2017	FS-04	35	14
2014	FS	6	94
2014	FS-04	0	12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	97	3	152
2017	FS-02	95	5	61
2017	FS-03	100	0	65
2017	FS-04	100	0	14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	5	15	18	13	13	28	8	31	41	834
2017	FS-01	3	7	7	17	8	47	10	24	59	40
2017	FS-02	4	11	16	14	13	33	10	26	46	319
2017	FS-03	5	19	19	12	15	25	6	35	37	371
2017	FS-04	7	15	23	11	11	22	11	33	33	91
2014	FS	6	16	19	9	9	31	10	37	31	672
2014	FS-01	7	0	0	34	13	33	13	12	88	14
2014	FS-02	5	12	14	7	9	39	14	36	34	259
2014	FS-03	7	16	22	10	10	27	7	35	31	290
2014	FS-04	6	26	25	7	9	23	5	44	21	104

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	10	28	21	14	11	14	1	45	30	834
2017	FS-01	5	23	15	18	8	30	2	41	37	40
2017	FS-02	10	24	20	16	12	16	2	42	33	319
2017	FS-03	12	30	21	14	11	11	1	48	28	371
2017	FS-04	9	35	24	12	9	9	2	49	23	91
2014	FS	11	29	23	10	7	19	2	50	22	672
2014	FS-01	7	19	20	34	13	7	0	28	51	14
2014	FS-02	10	27	21	9	6	24	3	51	20	259
2014	FS-03	12	27	25	10	8	16	1	47	22	290
2014	FS-04	9	41	19	7	9	14	1	59	18	104

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	26	57	9	5	2	0	1	84	7	835
2017	FS-01	15	52	3	20	5	0	5	71	26	40
2017	FS-02	24	56	8	7	3	0	1	81	10	320
2017	FS-03	26	61	10	2	0	0	0	87	3	371
2017	FS-04	33	56	9	2	0	0	0	89	2	91
2014	FS	29	60	6	4	1	0	1	90	5	672
2014	FS-01	7	39	7	26	7	0	14	54	39	14
2014	FS-02	28	60	6	4	1	0	1	89	5	259
2014	FS-03	30	60	7	3	0	1	0	91	3	290
2014	FS-04	33	59	5	4	0	0	0	91	4	104

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	4	16	24	21	15	17	4	25	45	831
2017	FS-01	0	13	7	20	27	25	7	19	70	40
2017	FS-02	4	18	21	20	16	17	4	27	46	318
2017	FS-03	4	15	26	20	15	17	3	23	44	370
2017	FS-04	2	18	32	29	7	11	1	23	40	90
2014	FS	8	27	19	21	15	9	2	39	40	672
2014	FS-01	7	0	19	7	7	27	34	17	34	14
2014	FS-02	8	36	13	20	11	10	2	50	35	259
2014	FS-03	7	21	21	24	18	8	1	31	46	290
2014	FS-04	10	27	26	18	15	3	1	38	35	104

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	31	38	12	5	3	10	1	78	9	833
2017	FS-01	25	30	2	7	2	28	5	82	15	40
2017	FS-02	33	39	8	5	2	12	1	83	8	319
2017	FS-03	29	40	13	5	3	9	1	76	10	370
2017	FS-04	30	35	19	5	4	7	0	69	10	91
2014	FS	35	40	11	5	1	7	1	81	7	671
2014	FS-01	13	26	20	7	0	20	14	60	10	14
2014	FS-02	37	40	7	5	0	9	1	86	6	259
2014	FS-03	35	39	14	6	1	4	0	77	8	290
2014	FS-04	35	45	10	1	3	7	0	86	4	104

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	15	37	19	12	6	11	1	59	20	834
2017	FS-01	13	20	10	7	13	33	5	52	32	40
2017	FS-02	14	40	15	12	5	12	1	63	20	319
2017	FS-03	15	37	22	12	5	9	0	57	18	371
2017	FS-04	16	37	21	14	7	5	0	56	22	91
2014	FS	16	42	17	13	4	6	1	63	19	672
2014	FS-01	7	26	13	13	7	20	14	50	30	14
2014	FS-02	15	41	17	13	4	9	1	63	19	259
2014	FS-03	17	41	20	14	4	3	0	60	19	290
2014	FS-04	16	51	14	10	3	6	0	71	13	104

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	12	88	833
2017	FS-02	12	88	319
2017	FS-03	14	86	370
2017	FS-04	8	92	91
2014	FS	8	92	671
2014	FS-02	5	95	259
2014	FS-03	9	91	289
2014	FS-04	7	93	104

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	FS	32	100
2017	FS-02	39	38
2017	FS-03	31	49
2014	FS	26	49
2014	FS-03	23	26

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	FS	84	100
2017	FS-02	84	38
2017	FS-03	85	49
2014	FS	80	49
2014	FS-02	85	13
2014	FS-03	73	26

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	FS	5	100
2014	FS-02	0	13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	FS-03	49
2014	FS	49
2014	FS-02	13
2014	FS-03	26

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	FS	11	100
2017	FS-02	13	38
2017	FS-03	11	49
2014	FS-02	0	13

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	FS	16	100
2017	FS-02	18	38
2017	FS-03	14	49
2014	FS-02	0	13

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	FS	9	100
2017	FS-03	10	49

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	FS	15	100
2017	FS-03	19	49
2014	FS-02	0	13

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	FS	25	100
2017	FS-02	21	38
2017	FS-03	27	49
2014	FS	26	49
2014	FS-03	31	26

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	FS	13	100
2017	FS-03	17	49
2014	FS-02	0	13

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	FS	8	100
2014	FS	12	49

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	FS	20	100
2017	FS-02	18	38
2017	FS-03	21	49
2014	FS	34	49
2014	FS-03	42	26

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	FS	49	100
2017	FS-02	47	38
2017	FS-03	49	49
2014	FS	40	49
2014	FS-03	38	26

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	FS-03	0	49
2014	FS	12	49

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	FS-03	0	49

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	FS	18	100
2017	FS-02	16	38
2017	FS-03	19	49
2014	FS	20	49
2014	FS-03	19	26

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	FS	29	100
2017	FS-02	40	38
2017	FS-03	27	49
2014	FS	28	49
2014	FS-03	38	26

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2017	FS	100
2017	FS-02	38
2017	FS-03	49

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	FS	12	100
2017	FS-03	17	49

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	FS	100
2017	FS-02	38
2017	FS-03	49
2014	FS	49
2014	FS-02	13
2014	FS-03	26

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	FS	21	100
2017	FS-02	27	38
2017	FS-03	21	49
2014	FS	14	49

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	FS	30	100
2017	FS-02	39	38
2017	FS-03	25	49
2014	FS	26	49
2014	FS-03	27	26

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	FS	15	100
2017	FS-02	26	38
2017	FS-03	10	49
2014	FS	16	49

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	FS	16	100
2017	FS-02	19	38
2017	FS-03	15	49
2014	FS	16	49

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	FS	13	100
2017	FS-02	13	38
2017	FS-03	13	49
2014	FS	24	49
2014	FS-03	23	26

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	FS-02	0	38

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	FS	10	100
2017	FS-02	16	38
2014	FS-03	0	26

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	FS	51	100
2017	FS-02	45	38
2017	FS-03	54	49
2014	FS	64	49
2014	FS-02	62	13
2014	FS-03	58	26

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	FS	23	97
2017	FS-02	42	36
2017	FS-03	14	48
2014	FS	15	47

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	FS-03	0	48
2014	FS-02	0	13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	Total responses
2017	FS-03	48
2014	FS	47
2014	FS-02	13
2014	FS-03	24

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	FS	5	97
2014	FS-02	0	13
2014	FS-03	0	24

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	FS	13	97
2017	FS-03	14	48
2014	FS	19	47

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	FS	12	97
2017	FS-02	14	36
2017	FS-03	10	48

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	FS	7	97
2014	FS-02	0	13
2014	FS-03	0	24

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	FS	27	97
2017	FS-02	28	36
2017	FS-03	29	48
2014	FS	27	47
2014	FS-02	38	13
2014	FS-03	29	24

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	FS	16	97
2017	FS-03	21	48
2014	FS	19	47

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	FS	52	97
2017	FS-02	56	36
2017	FS-03	55	48
2014	FS	54	47
2014	FS-02	46	13
2014	FS-03	67	24

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	FS-03	0	48
2014	FS-02	0	13

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	FS	70	97
2017	FS-02	67	36
2017	FS-03	74	48
2014	FS	64	47
2014	FS-02	62	13
2014	FS-03	67	24

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	FS	13	97
2017	FS-02	14	36
2017	FS-03	10	48
2014	FS	19	47

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	99	1	100
2017	FS-02	97	3	38
2017	FS-03	100	0	49

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	6	17	17	7	7	41	6	43	25	833
2017	FS-01	0	10	12	7	2	61	7	31	31	40
2017	FS-02	5	15	15	8	5	45	7	42	27	319
2017	FS-03	7	20	18	6	9	36	4	45	25	371
2017	FS-04	8	14	21	5	7	36	9	40	22	91
2014	FS	7	17	19	4	3	42	7	49	14	671
2014	FS-01	0	0	34	13	7	40	7	0	37	14
2014	FS-02	5	14	14	4	2	52	10	49	15	259
2014	FS-03	9	18	21	5	3	37	7	48	15	289
2014	FS-04	9	27	22	2	3	34	4	57	8	104

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	15	36	18	8	5	17	1	62	16	833
2017	FS-01	13	28	15	7	2	30	5	62	15	40
2017	FS-02	14	34	15	10	6	20	1	60	21	319
2017	FS-03	15	38	19	7	5	15	1	63	14	370
2017	FS-04	19	39	22	8	4	8	1	63	13	91
2014	FS	17	33	19	5	3	22	1	65	10	670
2014	FS-01	0	34	20	20	0	26	0	46	27	14
2014	FS-02	18	31	15	4	2	28	2	70	9	258
2014	FS-03	16	34	22	6	3	18	1	62	11	289
2014	FS-04	20	35	21	4	3	16	1	66	8	104

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	12	24	27	17	18	1	36	36	835
2017	FS-01	2	17	22	25	30	3	20	56	40
2017	FS-02	12	21	26	20	22	0	32	42	320
2017	FS-03	12	25	30	16	16	1	38	32	371
2017	FS-04	15	38	21	13	12	1	53	26	91

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	6	19	30	26	19	0	25	45	834
2017	FS-01	10	18	32	22	17	0	28	40	40
2017	FS-02	6	15	33	29	16	1	22	45	320
2017	FS-03	6	21	29	24	20	0	27	44	370
2017	FS-04	4	22	25	26	22	0	26	49	91

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	7	25	30	23	15	0	32	39	835
2017	FS-01	13	23	37	17	10	0	36	27	40
2017	FS-02	7	26	30	22	14	1	33	36	320
2017	FS-03	6	23	29	24	16	1	30	40	371
2017	FS-04	2	28	26	26	18	0	30	44	91

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	8	21	27	22	20	1	1	29	43	832
2017	FS-01	18	10	25	20	25	0	2	29	46	40
2017	FS-02	7	23	28	23	17	2	1	31	41	319
2017	FS-03	8	20	30	20	20	1	1	28	41	370
2017	FS-04	4	23	20	29	24	0	1	27	53	90

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	12	29	26	19	13	1	1	42	32	834
2017	FS-01	8	32	28	17	12	0	3	41	30	40
2017	FS-02	13	30	24	18	12	1	1	44	31	319
2017	FS-03	12	29	25	18	14	1	1	42	32	371
2017	FS-04	8	27	32	20	13	0	1	34	34	91

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	7	27	28	22	16	34	38	832
2017	FS-01	17	23	27	15	17	40	32	40
2017	FS-02	6	27	28	23	15	34	39	318
2017	FS-03	6	29	27	22	16	35	38	370
2017	FS-04	4	24	37	21	14	28	35	91

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	16	33	29	14	7	0	49	22	834
2017	FS-01	18	39	20	15	5	3	59	21	40
2017	FS-02	16	34	27	15	7	1	51	22	319
2017	FS-03	15	31	31	15	8	0	47	23	371
2017	FS-04	12	40	32	9	8	0	52	16	91

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	12	35	28	15	8	0	0	48	23	833
2017	FS-01	18	32	25	12	13	0	0	50	25	40
2017	FS-02	16	38	26	12	7	1	0	54	19	318
2017	FS-03	9	35	29	17	9	0	1	45	26	371
2017	FS-04	11	33	31	19	7	0	0	44	25	91

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	16	35	25	14	9	0	0	52	23	833
2017	FS-01	8	35	30	18	10	0	0	43	27	40
2017	FS-02	19	37	22	12	9	1	0	57	22	318
2017	FS-03	15	33	26	15	9	1	1	49	24	371
2017	FS-04	13	35	30	14	8	0	0	48	22	91

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	15	27	30	17	10	0	0	43	27	834
2017	FS-01	20	28	25	15	13	0	0	48	27	40
2017	FS-02	17	30	27	16	8	1	1	47	25	319
2017	FS-03	13	26	31	19	11	0	1	38	31	371
2017	FS-04	15	27	38	11	9	0	0	42	20	91

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	42	27	18	8	4	0	70	12	832
2017	FS-01	40	15	27	10	7	0	55	17	40
2017	FS-02	38	29	18	10	4	1	68	14	317
2017	FS-03	44	27	17	8	4	1	72	11	371
2017	FS-04	47	30	16	3	3	0	77	7	91

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	66	15	8	4	4	1	2	84	8	832
2017	FS-01	70	13	7	5	2	2	0	84	8	40
2017	FS-02	65	16	8	4	4	0	3	83	8	317
2017	FS-03	65	15	8	5	4	1	2	83	9	371
2017	FS-04	73	16	4	3	1	1	1	91	5	91

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	54	29	9	4	3	0	1	84	6	831
2017	FS-01	56	26	5	8	3	3	0	84	10	39
2017	FS-02	56	27	10	3	2	0	1	84	5	318
2017	FS-03	51	33	8	4	3	1	1	84	7	370
2017	FS-04	55	28	13	2	1	0	0	83	3	91

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	52	22	12	6	6	0	1	75	13	829
2017	FS-01	52	20	15	8	5	0	0	72	13	40
2017	FS-02	49	21	14	7	7	1	1	72	14	316
2017	FS-03	53	23	10	6	6	1	1	77	12	369
2017	FS-04	57	22	8	7	7	0	0	79	13	91

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	51	22	8	3	1	1	14	85	5	830
2017	FS-01	57	8	5	2	0	0	27	90	3	40
2017	FS-02	55	15	8	2	0	1	19	87	3	316
2017	FS-03	46	27	9	4	3	1	11	83	7	370
2017	FS-04	50	32	8	2	1	0	7	88	3	91

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	63	25	7	2	0	1	2	90	2	827
2017	FS-01	67	18	7	2	0	2	2	90	3	40
2017	FS-02	63	23	8	2	0	1	3	89	2	316
2017	FS-03	63	26	6	2	1	1	2	91	3	368
2017	FS-04	60	30	7	1	0	0	2	92	1	90

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	78	9	3	2	4	3	90	6	833
2017	FS-01	43	10	2	15	25	5	55	42	40
2017	FS-02	77	8	5	2	6	3	87	8	318
2017	FS-03	81	11	2	1	0	3	96	2	371
2017	FS-04	84	9	1	1	0	6	98	1	91

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	56	27	12	2	1	0	2	84	4	830
2017	FS-01	52	37	3	5	0	2	0	92	5	40
2017	FS-02	55	26	13	3	2	0	2	82	4	317
2017	FS-03	57	26	12	2	1	0	2	85	3	369
2017	FS-04	56	26	10	2	3	0	2	84	6	91

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	2	21	45	22	9	0	24	31	835
2017	FS-01	0	18	43	29	10	0	18	40	40
2017	FS-02	1	21	47	22	8	1	22	30	320
2017	FS-03	4	22	41	21	10	1	26	32	371
2017	FS-04	2	18	58	12	10	0	20	22	91

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	10	25	41	18	6	24	36	830
2017	FS-01	10	27	40	17	5	23	37	40
2017	FS-02	9	29	41	17	4	21	38	318
2017	FS-03	12	22	41	19	7	26	33	368
2017	FS-04	12	22	41	18	8	25	34	91

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	10	38	22	18	9	3	50	28	833
2017	FS-01	5	18	20	30	20	7	25	54	40
2017	FS-02	10	39	21	17	12	2	49	29	318
2017	FS-03	10	39	22	17	7	4	52	25	371
2017	FS-04	12	41	23	19	4	1	53	23	91

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	5	30	20	26	17	2	36	44	832
2017	FS-01	0	35	7	35	18	5	37	56	40
2017	FS-02	4	30	20	23	20	3	35	44	318
2017	FS-03	7	29	18	29	15	1	36	45	370
2017	FS-04	7	30	31	22	11	0	36	33	91

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	13	87	834
2017	FS-01	20	80	40
2017	FS-02	14	86	319
2017	FS-03	13	87	371
2017	FS-04	8	92	91
2014	FS	11	89	670
2014	FS-02	12	88	259
2014	FS-03	9	91	288
2014	FS-04	13	87	104

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	64	36	105
2017	FS-02	66	34	44
2017	FS-03	62	38	46
2014	FS	73	27	74
2014	FS-02	78	22	32
2014	FS-03	77	23	26
2014	FS-04	54	46	13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	34	43	6	6	9	3	79	15	68
2017	FS-02	36	50	7	4	4	0	86	7	28
2017	FS-03	34	37	7	10	10	3	73	21	30
2014	FS	56	30	6	7	0	2	87	7	54
2014	FS-02	64	24	8	4	0	0	88	4	25
2014	FS-03	55	30	0	15	0	0	85	15	20

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	15	25	25	14	17	4	0	15	85	835
2017	FS-01	7	30	23	22	10	8	0	8	92	40
2017	FS-02	12	25	23	14	23	4	0	13	87	320
2017	FS-03	16	25	26	14	14	3	1	17	83	371
2017	FS-04	21	26	28	12	9	4	0	22	78	91

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	FS	18	674
2017	FS-01	12	34
2017	FS-02	23	268
2017	FS-03	17	294
2017	FS-04	7	68

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	FS	32	674
2017	FS-01	39	34
2017	FS-02	34	268
2017	FS-03	33	294
2017	FS-04	24	68

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	FS	13	674
2017	FS-01	18	34
2017	FS-02	18	268
2017	FS-03	10	294
2017	FS-04	6	68

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	FS	64	674
2017	FS-01	50	34
2017	FS-02	56	268
2017	FS-03	69	294
2017	FS-04	74	68

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	FS	12	674
2017	FS-01	3	34
2017	FS-02	16	268
2017	FS-03	12	294
2017	FS-04	5	68

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	FS	40	674
2017	FS-01	50	34
2017	FS-02	43	268
2017	FS-03	39	294
2017	FS-04	31	68

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	FS	3	37	24	14	6	17	665
2017	FS-01	0	33	39	6	6	15	33
2017	FS-02	2	38	22	16	6	15	264
2017	FS-03	3	36	23	13	4	21	291
2017	FS-04	6	32	28	16	9	9	68

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	2	9	19	21	39	2	8	12	67	675
2017	FS-01	0	9	6	20	41	6	18	11	81	34
2017	FS-02	1	7	20	20	42	3	5	10	68	268
2017	FS-03	1	10	20	21	38	1	9	12	66	295
2017	FS-04	3	12	21	22	28	1	13	17	59	68

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	1	5	11	15	59	2	7	7	81	673
2017	FS-01	3	6	9	9	71	0	3	9	82	34
2017	FS-02	1	3	9	19	59	2	6	5	85	267
2017	FS-03	1	5	12	11	61	2	8	7	80	294
2017	FS-04	1	10	13	20	44	3	7	13	72	68

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Global Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - FS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me