2017 Public Service Employee Survey Results for Global Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	48	8	13	5	0	74	18	283
2017	CS-02	19	45	11	16	8	1	65	24	142
2017	CS-03	32	52	5	10	1	0	84	11	95
2017	CS-04	39	45	3	13	0	0	84	13	31
2014	CS	33	47	8	10	3	0	79	13	277
2014	CS-02	29	48	8	12	3	0	78	15	144
2014	CS-03	37	46	8	7	3	0	83	9	76
2014	CS-04	39	42	3	11	5	0	82	16	38

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	31	8	6	3	1	1	82	9	285
2017	CS-02	43	33	12	6	5	1	0	77	11	142
2017	CS-03	53	31	6	6	1	1	2	86	8	95
2017	CS-04	57	27	3	6	0	0	6	90	6	33
2014	CS	51	31	8	7	2	0	1	83	8	277
2014	CS-02	49	30	7	9	3	0	2	80	13	144
2014	CS-03	51	37	8	4	0	0	0	88	4	76
2014	CS-04	55	32	11	3	0	0	0	87	3	38

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	26	9	9	8	0	1	72	18	285
2017	CS-02	39	27	10	11	12	1	1	67	23	142
2017	CS-03	51	24	11	7	5	0	1	77	13	95
2017	CS-04	49	24	6	15	6	0	0	73	21	33
2014	CS	40	30	10	15	5	0	0	70	20	277
2014	CS-02	40	28	9	14	7	0	1	69	22	144
2014	CS-03	43	36	7	13	1	0	0	79	14	76
2014	CS-04	39	26	16	13	5	0	0	66	18	38

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	35	9	13	6	0	0	72	19	285
2017	CS-02	27	35	11	18	8	1	1	63	26	142
2017	CS-03	41	39	6	11	3	0	0	80	14	95
2017	CS-04	54	27	12	3	3	0	0	82	6	33
2014	CS	33	37	11	13	6	0	0	70	19	276
2014	CS-02	30	37	12	13	8	0	0	67	21	144
2014	CS-03	38	41	9	7	5	0	0	79	12	76
2014	CS-04	27	35	11	24	3	0	0	62	27	37

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	34	14	16	8	0	0	61	25	285
2017	CS-02	18	34	18	18	12	1	0	52	30	142
2017	CS-03	31	42	10	14	4	0	0	73	18	95
2017	CS-04	40	15	15	24	6	0	0	55	30	33
2014	CS	21	35	17	16	9	0	1	58	25	277
2014	CS-02	19	35	17	17	10	1	1	55	27	144
2014	CS-03	26	36	16	16	7	0	0	62	22	76
2014	CS-04	18	37	18	18	5	0	3	57	24	38

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	41	11	5	2	82	7	285
2017	CS-02	42	39	13	6	1	80	6	142
2017	CS-03	40	44	8	4	3	84	7	95
2017	CS-04	36	46	12	6	0	82	6	33
2014	CS	42	37	12	6	3	79	9	277
2014	CS-02	40	39	11	7	3	79	10	144
2014	CS-03	46	33	14	5	1	79	7	76
2014	CS-04	45	29	16	8	3	74	11	38

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	40	8	5	2	85	7	283
2017	CS-02	43	40	10	5	1	84	6	141
2017	CS-03	42	43	6	5	3	85	9	94
2017	CS-04	54	30	6	9	0	85	9	33
2014	CS	45	39	8	5	2	84	8	277
2014	CS-02	40	42	8	7	3	82	10	144
2014	CS-03	49	38	8	5	0	87	5	76
2014	CS-04	53	29	13	3	3	82	5	38

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	42	9	9	4	1	0	78	13	285
2017	CS-02	27	45	11	12	3	1	0	74	15	142
2017	CS-03	42	41	7	6	3	0	0	83	10	95
2017	CS-04	49	30	9	6	6	0	0	79	12	33
2014	CS	36	41	14	8	0	0	0	78	8	277
2014	CS-02	33	44	13	10	0	0	1	78	10	144
2014	CS-03	39	37	17	5	0	1	0	77	5	76
2014	CS-04	39	45	11	3	3	0	0	84	5	38

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	30	13	9	6	2	0	71	16	285
2017	CS-02	33	28	18	10	7	3	1	64	18	142
2017	CS-03	46	34	6	8	5	0	0	80	14	95
2017	CS-04	46	24	12	12	6	0	0	70	18	33
2014	CS	33	37	13	9	5	1	1	71	15	277
2014	CS-02	34	35	8	13	7	1	1	71	20	144
2014	CS-03	33	36	21	3	5	1	1	70	8	76
2014	CS-04	34	37	16	11	3	0	0	71	13	38

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	25	13	11	10	2	8	63	23	285
2017	CS-02	27	23	17	11	13	3	7	55	26	142
2017	CS-03	38	29	7	11	6	1	7	74	18	95
2017	CS-04	37	21	12	15	9	0	6	61	26	33
2014	CS	37	26	8	10	13	0	7	67	25	277
2014	CS-02	34	23	10	10	15	0	8	62	28	144
2014	CS-03	47	26	8	5	11	0	3	76	16	76
2014	CS-04	37	26	0	24	8	0	5	67	33	38

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	45	11	5	6	78	11	285
2017	CS-02	32	48	11	4	6	80	10	142
2017	CS-03	33	47	11	5	4	80	9	95
2017	CS-04	39	30	12	6	12	69	18	33
2014	CS	33	38	17	6	6	71	12	277
2014	CS-02	31	42	15	6	6	72	13	144
2014	CS-03	36	37	22	4	1	72	5	76
2014	CS-04	32	34	11	8	16	66	24	38

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	35	20	12	11	1	57	23	285
2017	CS-02	18	37	21	10	14	1	55	24	142
2017	CS-03	24	33	19	16	7	1	57	23	95
2017	CS-04	24	37	12	15	12	0	61	27	33
2014	CS	22	37	19	14	8	0	59	22	277
2014	CS-02	22	37	19	13	8	0	59	22	144
2014	CS-03	22	41	18	13	5	0	63	18	76
2014	CS-04	18	37	18	16	11	0	55	26	38

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	45	12	13	7	67	20	285
2017	CS-02	23	40	18	13	6	63	20	142
2017	CS-03	22	48	7	16	6	70	22	95
2017	CS-04	18	54	6	9	12	73	21	33

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	38	11	7	4	1	79	11	285
2017	CS-02	39	35	13	6	5	1	75	11	142
2017	CS-03	39	42	7	10	2	0	81	12	95
2017	CS-04	43	39	12	3	3	0	82	6	33
2014	CS	35	44	13	5	3	0	79	8	277
2014	CS-02	32	46	11	7	4	0	78	11	144
2014	CS-03	41	41	14	4	0	0	82	4	76
2014	CS-04	34	45	13	3	5	0	79	8	38

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	40	14	12	9	0	65	21	285
2017	CS-02	23	39	13	13	12	0	63	25	142
2017	CS-03	24	45	16	10	4	1	70	14	95
2017	CS-04	34	27	15	15	9	0	60	24	33

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	54	33	8	3	2	87	5	285
2017	CS-02	53	35	9	2	1	87	4	142
2017	CS-03	52	35	7	4	2	86	6	95
2017	CS-04	66	21	6	3	3	88	6	33
2014	CS	61	24	11	3	1	86	3	277
2014	CS-02	61	23	13	2	1	83	3	144
2014	CS-03	63	25	12	0	0	88	0	76
2014	CS-04	63	24	5	8	0	87	8	38

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	39	12	12	8	0	68	20	285
2017	CS-02	20	39	16	13	11	0	59	25	142
2017	CS-03	37	42	8	10	3	0	79	13	95
2017	CS-04	42	34	3	12	9	0	76	21	33
2014	CS	20	41	16	15	8	0	62	22	277
2014	CS-02	17	39	17	15	10	1	57	25	144
2014	CS-03	20	49	13	13	5	0	68	18	76
2014	CS-04	29	37	16	13	5	0	66	18	38

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	33	16	12	8	65	20	285
2017	CS-02	25	33	20	12	10	58	22	142
2017	CS-03	38	35	12	11	5	73	16	95
2017	CS-04	33	30	12	15	9	63	24	33
2014	CS	27	34	21	14	4	61	18	277
2014	CS-02	23	37	19	15	6	60	22	144
2014	CS-03	36	30	21	13	0	66	13	76
2014	CS-04	26	32	21	16	5	58	21	38

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	37	16	11	6	1	0	67	17	285
2017	CS-02	24	40	15	12	7	1	1	65	19	142
2017	CS-03	34	37	17	7	5	0	0	70	13	95
2017	CS-04	34	30	18	9	9	0	0	63	18	33
2014	CS	27	40	20	10	2	0	0	68	13	277
2014	CS-02	26	42	19	10	2	0	0	68	12	144
2014	CS-03	26	42	20	8	4	0	0	68	12	76
2014	CS-04	29	34	18	18	0	0	0	63	18	38

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	39	43	11	4	4	82	8	285
2017	CS-02	37	46	11	3	3	84	6	142
2017	CS-03	44	36	12	5	3	80	8	95
2017	CS-04	31	48	9	6	6	79	12	33
2014	CS	37	40	16	6	2	76	8	277
2014	CS-02	35	42	15	6	3	76	9	144
2014	CS-03	37	41	17	5	0	78	5	76
2014	CS-04	39	34	13	11	3	74	13	38

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	34	19	9	4	0	1	67	13	285
2017	CS-02	38	33	17	8	3	0	1	72	11	142
2017	CS-03	30	36	22	11	1	0	0	66	12	95
2017	CS-04	9	37	27	9	15	3	0	47	25	33
2014	CS	31	39	15	11	4	0	0	70	15	277
2014	CS-02	33	42	14	6	5	0	1	75	11	144
2014	CS-03	32	34	14	14	5	0	0	66	20	76
2014	CS-04	21	42	13	21	3	0	0	63	24	38

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	26	38	14	4	1	2	19	42	284
2017	CS-02	15	20	40	16	6	2	2	22	36	141
2017	CS-03	11	35	38	14	1	0	2	15	46	95
2017	CS-04	21	31	33	6	9	0	0	15	52	33
2014	CS	11	36	36	12	2	0	3	14	49	276
2014	CS-02	11	31	36	14	2	1	5	17	45	144
2014	CS-03	11	38	38	11	1	0	1	12	49	76
2014	CS-04	11	46	32	5	5	0	0	11	57	37

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	18	33	20	6	2	4	27	38	285
2017	CS-02	17	18	29	20	8	4	4	31	38	142
2017	CS-03	17	15	39	23	3	0	3	27	32	95
2017	CS-04	21	18	42	12	6	0	0	18	40	33
2014	CS	18	31	26	15	5	1	3	21	51	277
2014	CS-02	17	26	27	17	6	3	5	24	47	144
2014	CS-03	14	30	32	16	5	0	3	22	46	76
2014	CS-04	24	45	16	11	5	0	0	16	68	38

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	26	25	13	4	2	3	18	55	284
2017	CS-02	25	26	23	15	4	2	5	20	55	141
2017	CS-03	23	29	28	13	3	2	1	16	54	95
2017	CS-04	33	27	24	9	6	0	0	15	60	33
2014	CS	28	30	26	11	3	0	1	14	59	277
2014	CS-02	28	28	26	13	3	0	2	17	57	144
2014	CS-03	26	29	28	14	3	0	0	17	55	76
2014	CS-04	24	39	32	5	0	0	0	5	63	38

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	22	35	22	7	1	4	31	32	282
2017	CS-02	9	15	37	24	9	1	6	35	25	139
2017	CS-03	8	23	35	23	7	1	2	32	33	95
2017	CS-04	3	48	31	15	3	0	0	18	51	33
2014	CS	9	19	41	24	4	0	3	28	29	275
2014	CS-02	9	17	36	27	6	1	4	35	27	142
2014	CS-03	7	20	50	21	1	0	1	23	27	76
2014	CS-04	11	26	47	13	3	0	0	16	37	38

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	25	30	26	12	4	1	2	17	56	284
2017	CS-02	23	28	30	11	4	1	4	16	53	141
2017	CS-03	23	32	25	16	2	0	2	18	56	95
2017	CS-04	33	37	12	9	6	3	0	16	72	33
2014	CS	26	33	25	10	3	0	3	13	61	277
2014	CS-02	23	33	24	13	3	1	3	17	58	144
2014	CS-03	24	32	26	14	1	0	3	16	57	76
2014	CS-04	39	34	26	0	0	0	0	0	74	38

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	25	25	19	10	3	4	31	42	283
2017	CS-02	11	27	25	19	9	3	6	31	41	141
2017	CS-03	18	19	31	23	7	1	1	31	38	95
2017	CS-04	13	38	16	12	19	3	0	32	52	32
2014	CS	13	21	31	20	8	1	5	31	37	275
2014	CS-02	11	17	30	23	11	1	7	37	30	142
2014	CS-03	11	21	32	22	9	1	4	33	33	76
2014	CS-04	16	29	37	16	0	0	3	16	46	38

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	27	27	14	5	2	3	19	52	284
2017	CS-02	25	25	23	16	6	1	4	23	53	141
2017	CS-03	21	26	36	13	1	2	1	14	49	95
2017	CS-04	24	43	21	6	6	0	0	12	66	33
2014	CS	21	25	34	14	3	1	2	17	48	277
2014	CS-02	17	26	35	14	3	2	3	18	45	144
2014	CS-03	18	24	38	16	3	0	1	19	43	76
2014	CS-04	29	26	29	13	0	0	3	14	57	38

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	48	22	11	11	6	0	1	71	18	285
2017	CS-02	42	23	15	11	8	1	2	66	19	142
2017	CS-03	50	25	6	11	6	0	1	77	17	95
2017	CS-04	51	21	9	15	3	0	0	73	18	33
2014	CS	46	24	13	12	3	0	1	71	15	277
2014	CS-02	45	24	13	13	3	1	1	70	16	144
2014	CS-03	50	26	12	9	3	0	0	76	12	76
2014	CS-04	50	18	16	11	5	0	0	68	16	38

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	35	20	7	7	5	3	62	16	285
2017	CS-02	18	32	22	8	9	7	3	56	20	142
2017	CS-03	27	32	22	5	6	3	4	64	12	95
2017	CS-04	24	51	12	6	3	3	0	78	9	33
2014	CS	30	30	19	7	7	4	4	65	15	277
2014	CS-02	27	30	19	8	8	4	5	62	17	144
2014	CS-03	36	33	16	5	5	4	1	72	11	76
2014	CS-04	37	29	16	8	8	0	3	68	16	38

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	35	10	8	5	1	0	77	13	285
2017	CS-02	32	35	13	11	7	2	0	68	18	142
2017	CS-03	50	34	6	6	4	0	0	83	11	95
2017	CS-04	63	27	3	3	3	0	0	91	6	33
2014	CS	45	30	11	7	6	0	0	76	13	277
2014	CS-02	40	33	12	8	7	1	0	73	15	144
2014	CS-03	53	26	12	5	3	0	1	80	8	76
2014	CS-04	50	24	11	5	11	0	0	74	16	38

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	40	14	12	7	1	1	66	20	285
2017	CS-02	18	41	15	14	8	2	1	61	23	142
2017	CS-03	25	45	9	12	8	0	0	71	20	95
2017	CS-04	33	37	21	9	0	0	0	70	9	33
2014	CS	29	42	14	10	4	0	1	71	14	277
2014	CS-02	27	40	16	11	5	0	1	68	16	144
2014	CS-03	34	43	8	8	4	1	1	80	12	76
2014	CS-04	24	39	21	13	3	0	0	63	16	38

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	29	18	11	9	9	1	57	23	285
2017	CS-02	15	23	20	13	13	14	2	45	30	142
2017	CS-03	24	37	21	8	7	2	0	62	16	95
2017	CS-04	33	40	3	12	6	6	0	77	19	33
2014	CS	26	27	20	12	8	6	1	57	21	277
2014	CS-02	24	22	20	14	13	6	1	49	29	144
2014	CS-03	34	29	17	5	4	9	1	71	10	76
2014	CS-04	24	32	21	21	0	3	0	57	22	38

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	22	26	14	14	13	1	36	33	284
2017	CS-02	8	18	26	15	14	20	0	32	36	141
2017	CS-03	9	23	28	17	13	5	4	36	33	95
2017	CS-04	15	24	24	9	18	9	0	44	30	33
2014	CS	12	22	24	17	11	11	3	39	32	277
2014	CS-02	10	16	28	16	13	14	3	31	35	144
2014	CS-03	13	32	20	12	8	12	4	53	23	76
2014	CS-04	13	26	26	24	8	3	0	41	32	38

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	37	43	10	6	3	1	0	81	9	284
2017	CS-02	31	44	13	7	3	1	0	76	10	141
2017	CS-03	45	42	6	3	3	0	0	87	6	95
2017	CS-04	43	42	6	9	0	0	0	85	9	33
2014	CS	40	44	8	6	3	0	0	84	9	276
2014	CS-02	37	42	8	10	3	0	1	80	13	143
2014	CS-03	42	47	7	3	1	0	0	89	4	76
2014	CS-04	42	42	11	0	5	0	0	84	5	38

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	35	15	13	7	1	0	65	20	285
2017	CS-02	26	37	19	9	8	1	1	64	17	142
2017	CS-03	30	33	13	18	5	1	0	64	23	95
2017	CS-04	34	36	6	9	15	0	0	70	24	33
2014	CS	27	41	16	7	7	1	0	69	14	276
2014	CS-02	23	47	18	4	7	1	0	71	11	144
2014	CS-03	37	32	16	5	8	1	0	70	14	75
2014	CS-04	24	45	11	21	0	0	0	68	21	38

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	34	14	4	5	4	1	75	10	285
2017	CS-02	35	33	19	3	6	3	1	71	9	142
2017	CS-03	39	35	10	5	6	5	0	78	12	95
2017	CS-04	46	33	9	9	0	3	0	82	9	33
2014	CS	33	39	14	5	4	3	1	75	10	277
2014	CS-02	29	42	15	6	4	3	1	74	10	144
2014	CS-03	43	32	12	5	4	4	0	78	10	76
2014	CS-04	34	39	16	5	3	0	3	76	8	38

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	35	37	12	8	6	2	0	73	15	285
2017	CS-02	28	40	15	8	6	2	0	70	14	142
2017	CS-03	41	34	8	11	5	1	0	75	16	95
2017	CS-04	43	33	6	6	9	3	0	78	16	33
2014	CS	33	40	14	7	5	0	0	73	12	277
2014	CS-02	29	44	14	9	4	1	0	73	13	144
2014	CS-03	38	33	18	5	5	0	0	71	11	76
2014	CS-04	39	42	11	3	3	0	3	84	5	38

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	67	21	5	3	3	0	1	89	6	285
2017	CS-02	58	29	6	2	3	1	1	89	5	142
2017	CS-03	74	15	5	1	4	0	1	89	5	95
2017	CS-04	76	12	0	9	3	0	0	88	12	33
2014	CS	64	20	9	4	2	0	1	84	6	277
2014	CS-02	63	21	9	3	2	1	1	86	5	144
2014	CS-03	61	18	13	5	3	0	0	79	8	76
2014	CS-04	66	21	3	8	3	0	0	87	11	38

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	44	30	11	4	6	4	3	78	10	285
2017	CS-02	38	31	13	5	6	5	3	75	11	142
2017	CS-03	43	33	12	3	5	1	3	79	9	95
2017	CS-04	61	24	3	3	5	3	0	88	9	33
2014	CS	41	32	12	4	5	4	3	78	9	277
2014	CS-02	38	34	10	3	6	5	4	80	9	144
2014	CS-03	53	26	12	5	1	1	1	81	7	76
2014	CS-04	29	42	18	3	5	0	3	73	8	38

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	31	10	3	6	2	80	10	285
2017	CS-02	41	35	12	4	6	3	78	10	142
2017	CS-03	54	32	4	2	6	2	87	9	95
2017	CS-04	49	24	15	5	6	0	73	12	33

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	46	29	13	3	5	4	78	9	285
2017	CS-02	41	30	15	4	6	5	75	10	142
2017	CS-03	48	33	10	2	5	2	83	8	95
2017	CS-04	55	18	12	5	6	3	76	12	33

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	42	29	13	8	6	2	73	14	285
2017	CS-02	38	31	15	7	6	2	71	14	142
2017	CS-03	45	29	8	10	5	2	76	15	95
2017	CS-04	46	27	15	5	6	0	73	12	33
2014	CS	38	35	18	5	4	0	73	9	277
2014	CS-02	36	37	17	7	2	1	74	9	144
2014	CS-03	47	26	20	3	4	0	74	7	76
2014	CS-04	29	50	13	3	5	0	79	8	38

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	27	24	13	5	2	7	55	19	106
2017	CS-02	14	36	21	0	7	14	7	64	9	14
2017	CS-03	22	24	31	13	4	0	7	49	18	55
2017	CS-04	29	29	13	19	3	0	7	63	24	31
2014	CS	24	40	16	8	2	8	3	71	11	93
2014	CS-02	31	37	23	0	0	8	0	75	0	13
2014	CS-03	24	47	18	3	3	3	3	75	6	38
2014	CS-04	21	36	3	18	3	12	6	70	26	33

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	17	29	26	11	8	9	51	21	283
2017	CS-02	13	26	28	11	10	13	44	24	140
2017	CS-03	22	33	25	9	5	5	58	16	95
2017	CS-04	15	33	21	21	6	3	50	28	33
2014	CS	14	32	26	11	6	11	51	19	277
2014	CS-02	12	33	29	7	8	10	50	17	144
2014	CS-03	16	30	25	8	4	17	56	14	76
2014	CS-04	16	29	24	24	3	5	47	28	38

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	29	26	16	13	2	45	29	283
2017	CS-02	10	26	28	19	14	2	37	34	140
2017	CS-03	21	34	25	11	9	0	55	20	95
2017	CS-04	12	24	31	18	9	6	39	29	33
2014	CS	11	26	24	21	12	7	39	34	277
2014	CS-02	9	28	24	17	13	8	41	33	144
2014	CS-03	14	25	25	20	8	8	43	30	76
2014	CS-04	11	21	24	32	13	0	32	45	38

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	22	30	19	14	4	0	34	35	281
2017	CS-02	6	18	33	21	15	6	1	26	39	140
2017	CS-03	18	28	26	15	12	2	0	47	27	94
2017	CS-04	6	22	31	28	9	3	0	29	38	32
2014	CS	7	20	29	18	17	8	0	29	39	277
2014	CS-02	8	21	29	13	19	10	0	32	35	144
2014	CS-03	8	21	29	18	14	9	0	32	36	76
2014	CS-04	0	18	37	29	13	3	0	19	43	38

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	24	24	15	17	7	41	34	282
2017	CS-02	6	22	24	17	19	13	31	41	139
2017	CS-03	21	25	26	14	13	1	47	27	95
2017	CS-04	18	30	18	9	21	3	50	31	33
2014	CS	9	20	24	18	20	9	32	41	277
2014	CS-02	10	21	26	12	21	10	35	36	144
2014	CS-03	11	18	28	12	20	12	33	36	76
2014	CS-04	3	21	11	45	18	3	24	65	38

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	28	25	19	12	4	41	33	283
2017	CS-02	7	26	25	24	11	7	35	38	140
2017	CS-03	20	32	25	14	8	1	52	22	95
2017	CS-04	12	24	21	18	21	3	38	40	33
2014	CS	8	29	27	21	13	3	38	35	277
2014	CS-02	6	30	30	19	10	5	38	31	144
2014	CS-03	11	32	29	16	13	0	42	29	76
2014	CS-04	8	32	18	29	13	0	39	42	38

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	35	27	14	7	1	0	52	21	282
2017	CS-02	14	31	29	14	10	1	1	46	24	140
2017	CS-03	19	41	26	11	2	1	0	61	13	95
2017	CS-04	13	38	22	21	6	0	0	50	28	32
2014	CS	13	35	30	15	5	2	0	49	20	277
2014	CS-02	15	33	29	13	7	3	0	50	20	144
2014	CS-03	13	37	33	14	1	1	0	51	16	76
2014	CS-04	8	37	34	18	3	0	0	45	21	38

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	40	19	2	3	4	1	74	6	283
2017	CS-02	26	40	17	4	5	7	2	72	9	141
2017	CS-03	34	42	20	1	2	1	0	77	3	95
2017	CS-04	40	41	16	3	0	0	0	81	3	32
2014	CS	28	45	17	4	2	4	0	77	6	277
2014	CS-02	26	47	17	4	3	3	0	75	8	144
2014	CS-03	36	37	18	3	1	5	0	76	4	76
2014	CS-04	21	63	13	3	0	0	0	84	3	38

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	40	18	9	7	5	0	64	17	282
2017	CS-02	13	36	21	11	10	9	0	54	23	140
2017	CS-03	24	46	16	9	3	1	0	71	13	95
2017	CS-04	41	38	13	3	6	0	0	79	9	32
2014	CS	28	33	19	10	4	5	1	66	14	277
2014	CS-02	27	30	19	12	6	5	1	61	19	144
2014	CS-03	28	34	22	7	1	7	1	67	9	76
2014	CS-04	34	39	13	8	3	3	0	76	11	38

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	27	32	10	9	4	3	45	21	283
2017	CS-02	9	26	35	9	11	6	4	39	22	141
2017	CS-03	17	25	35	14	5	1	3	44	20	95
2017	CS-04	28	31	18	6	16	0	0	60	22	32
2014	CS	17	25	30	11	7	7	2	47	20	276
2014	CS-02	16	22	34	10	8	7	3	43	19	143
2014	CS-03	20	26	26	14	1	9	3	52	18	76
2014	CS-04	18	34	29	8	8	3	0	54	16	38

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	9	20	24	14	19	11	3	34	38	283
2017	CS-02	5	22	20	16	21	13	2	32	45	141
2017	CS-03	8	18	32	13	15	9	5	31	32	95
2017	CS-04	22	18	16	13	22	10	0	44	38	32
2014	CS	10	20	23	17	18	10	2	34	39	277
2014	CS-02	14	17	24	14	17	12	2	36	35	144
2014	CS-03	8	24	22	13	20	11	3	36	38	76
2014	CS-04	5	24	21	26	18	3	3	31	47	38

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	30	16	8	4	1	3	70	13	284
2017	CS-02	34	26	19	9	4	2	5	65	15	141
2017	CS-03	41	33	16	6	3	0	1	74	10	95
2017	CS-04	43	27	12	12	3	0	3	72	16	33
2014	CS	34	31	19	9	3	1	2	68	13	277
2014	CS-02	35	33	17	8	3	1	2	70	12	144
2014	CS-03	36	30	24	7	3	1	0	67	9	76
2014	CS-04	37	29	16	16	3	0	0	66	18	38

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	26	13	8	5	3	2	73	14	284
2017	CS-02	38	20	16	12	8	4	3	62	21	141
2017	CS-03	44	34	11	5	2	2	2	81	8	95
2017	CS-04	55	30	9	0	3	3	0	87	3	33
2014	CS	40	26	15	7	4	6	1	72	12	277
2014	CS-02	38	24	15	10	6	6	1	67	17	144
2014	CS-03	41	25	20	7	0	7	1	71	7	76
2014	CS-04	47	29	16	0	5	3	0	78	5	38

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	27	22	19	12	1	0	46	32	283
2017	CS-02	14	20	28	19	16	3	1	35	36	140
2017	CS-03	23	36	19	16	6	0	0	59	22	95
2017	CS-04	24	34	0	24	18	0	0	58	42	33
2014	CS	12	30	25	18	13	3	0	43	32	277
2014	CS-02	13	30	24	17	14	3	0	44	32	144
2014	CS-03	9	30	29	18	11	3	0	41	30	76
2014	CS-04	8	29	24	26	11	3	0	38	38	38

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	20	19	18	26	2	2	34	46	283
2017	CS-02	6	18	19	19	31	4	2	26	54	141
2017	CS-03	20	22	25	14	17	0	2	43	31	95
2017	CS-04	19	25	3	19	31	0	3	45	52	32
2014	CS	9	25	19	18	27	2	0	35	46	276
2014	CS-02	8	24	20	15	31	1	0	33	47	144
2014	CS-03	11	25	16	23	23	3	0	37	47	75
2014	CS-04	5	29	21	16	29	0	0	34	45	38

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	41	26	11	8	3	53	20	283
2017	CS-02	6	34	30	15	11	4	42	27	140
2017	CS-03	14	47	23	6	5	4	64	12	95
2017	CS-04	18	52	18	9	3	0	70	12	33

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	39	18	5	4	5	1	72	10	285
2017	CS-02	22	39	19	7	7	5	1	65	15	142
2017	CS-03	32	45	15	0	2	5	1	82	2	95
2017	CS-04	46	27	12	9	0	6	0	77	10	33
2014	CS	35	35	18	3	2	6	0	75	6	277
2014	CS-02	33	32	24	3	3	6	0	69	6	144
2014	CS-03	43	37	13	1	1	4	0	84	3	76
2014	CS-04	32	45	13	5	3	3	0	78	8	38

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	39	19	5	4	2	72	8	282
2017	CS-02	28	35	23	6	4	3	66	11	141
2017	CS-03	35	46	13	3	2	1	82	5	94
2017	CS-04	25	46	19	3	6	0	72	9	32
2014	CS	33	42	13	5	3	4	78	8	276
2014	CS-02	32	40	16	4	3	4	75	8	144
2014	CS-03	37	40	11	7	3	3	79	10	75
2014	CS-04	29	50	13	3	3	3	81	5	38

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	42	15	5	3	1	0	77	8	283
2017	CS-02	26	41	21	6	4	1	0	68	10	140
2017	CS-03	39	44	11	3	2	1	0	84	5	95
2017	CS-04	49	36	6	3	3	3	0	87	6	33
2014	CS	31	40	18	6	3	1	0	72	9	277
2014	CS-02	30	43	16	5	5	1	1	74	10	144
2014	CS-03	34	34	24	5	1	1	0	69	7	76
2014	CS-04	29	42	21	5	3	0	0	71	8	38

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	38	24	7	7	0	62	13	283
2017	CS-02	22	34	30	6	7	1	57	13	140
2017	CS-03	29	42	16	7	5	0	72	13	95
2017	CS-04	18	46	21	9	6	0	64	15	33
2014	CS	23	35	23	12	5	1	59	18	277
2014	CS-02	22	38	24	9	6	1	61	15	144
2014	CS-03	26	34	25	11	3	1	61	13	76
2014	CS-04	21	29	18	24	8	0	50	32	38

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	37	22	8	7	0	63	15	284
2017	CS-02	22	33	26	9	9	1	56	18	141
2017	CS-03	32	40	18	5	5	0	72	11	95
2017	CS-04	28	43	15	9	6	0	70	15	33
2014	CS	23	35	22	14	5	1	58	19	277
2014	CS-02	23	35	22	13	6	1	59	19	144
2014	CS-03	21	42	20	13	1	3	65	15	76
2014	CS-04	24	24	26	21	5	0	47	26	38

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	28	20	11	6	3	0	63	17	282
2017	CS-02	33	26	24	9	5	4	0	61	14	139
2017	CS-03	29	34	16	14	6	1	0	64	20	95
2017	CS-04	37	21	21	12	3	3	3	62	16	33
2014	CS	33	23	21	11	8	4	0	59	19	277
2014	CS-02	30	31	21	10	6	3	1	63	16	144
2014	CS-03	41	17	20	13	7	3	0	59	20	76
2014	CS-04	26	16	24	11	16	8	0	46	29	38

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CS	25	47	28	285
2017	CS-02	23	48	30	142
2017	CS-03	26	47	26	95
2017	CS-04	27	43	30	33
2014	CS	25	43	32	277
2014	CS-02	22	49	30	144
2014	CS-03	22	43	34	76
2014	CS-04	47	29	24	38

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	19	29	42	1	1	7	72
2017	CS-02	19	28	38	3	3	9	32
2017	CS-03	24	28	44	0	0	4	25
2014	CS	26	25	30	14	9999	4	69
2014	CS-02	29	26	23	16	9999	6	31
2014	CS-03	24	29	35	6	9999	6	17
2014	CS-04	22	22	39	17	9999	0	18

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	16	84	285
2017	CS-02	20	80	142
2017	CS-03	8	92	95
2017	CS-04	18	82	33
2014	CS	18	82	276
2014	CS-02	18	82	143
2014	CS-03	20	80	76
2014	CS-04	16	84	38

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	59	46
2017	CS-02	61	28
2014	CS	46	48
2014	CS-02	56	25
2014	CS-03	43	14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	52	46
2017	CS-02	61	28
2014	CS	60	48
2014	CS-02	52	25
2014	CS-03	57	14

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS	11	46
2014	CS-02	0	25

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS	46
2017	CS-02	28
2014	CS	48
2014	CS-02	25
2014	CS-03	14

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	CS	46
2017	CS-02	28
2014	CS	48
2014	CS-02	25
2014	CS-03	14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CS	50	46
2017	CS-02	39	28
2014	CS	40	48
2014	CS-02	40	25
2014	CS-03	43	14

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CS	33	46
2017	CS-02	39	28
2014	CS	38	48
2014	CS-02	36	25
2014	CS-03	43	14

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CS	39	46
2017	CS-02	43	28
2014	CS	42	48
2014	CS-02	40	25
2014	CS-03	43	14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CS	43	46
2017	CS-02	43	28
2014	CS	29	48
2014	CS-02	32	25
2014	CS-03	36	14

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CS	28	46
2017	CS-02	25	28
2014	CS	25	48
2014	CS-02	32	25

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CS	56	46
2017	CS-02	61	28
2014	CS	44	48
2014	CS-02	44	25
2014	CS-03	43	14

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CS	46	46
2017	CS-02	43	28
2014	CS	27	48
2014	CS-02	28	25

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	CS	11	46
2014	CS	0	48
2014	CS-02	0	25
2014	CS-03	0	14

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	CS	20	46
2017	CS-02	18	28
2014	CS	10	48

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CS	48	46
2017	CS-02	50	28
2014	CS	38	48
2014	CS-02	40	25
2014	CS-03	43	14

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CS	37	46
2017	CS-02	32	28
2014	CS	17	48
2014	CS-02	20	25

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	11	46
2014	CS	15	48
2014	CS-02	20	25
2014	CS-03	0	14

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	70	46
2017	CS-02	61	28
2014	CS	48	48
2014	CS-02	44	25
2014	CS-03	57	14

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CS	33	46
2017	CS-02	32	28
2014	CS	29	48
2014	CS-02	28	25
2014	CS-03	43	14

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CS	11	46

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CS	15	46
2017	CS-02	21	28
2014	CS	13	48

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CS	24	46
2017	CS-02	25	28
2014	CS	17	48

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CS	15	46
2014	CS	17	48

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	15	46
2017	CS-02	21	28
2014	CS	23	48
2014	CS-02	24	25

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CS	19	43
2017	CS-02	23	26
2014	CS	22	45
2014	CS-03	46	13

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS	26	43
2017	CS-02	27	26
2014	CS	11	45

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	26
2014	CS-03	0	13

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CS	19	43
2014	CS	11	45

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	CS	16	43
2017	CS-02	23	26
2014	CS-03	0	13

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	CS	14	43
2014	CS	11	45
2014	CS-03	0	13

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CS	30	43
2017	CS-02	35	26
2014	CS	11	45

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	16	43
2014	CS	13	45

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	46	43
2017	CS-02	58	26
2014	CS	31	45
2014	CS-02	38	24

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	35	43
2017	CS-02	35	26
2014	CS	42	45
2014	CS-02	46	24

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	16	43
2014	CS	11	45

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	93	7	46
2017	CS-02	96	4	28

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	15	26	4	9	25	9	41	20	285
2017	CS-02	11	13	26	4	9	28	9	38	20	142
2017	CS-03	11	18	26	3	7	23	12	44	16	95
2017	CS-04	12	15	27	15	9	15	6	35	30	33
2014	CS	14	11	21	8	7	31	8	41	24	277
2014	CS-02	14	12	17	9	8	31	8	44	28	144
2014	CS-03	17	9	24	7	5	28	11	43	19	76
2014	CS-04	11	13	26	8	5	32	5	38	21	38

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	31	21	6	6	14	3	62	14	285
2017	CS-02	19	23	25	6	6	18	4	54	15	142
2017	CS-03	18	42	16	4	6	11	3	70	12	95
2017	CS-04	27	27	24	9	3	6	3	60	13	33
2014	CS	18	23	26	8	5	17	2	51	17	276
2014	CS-02	21	20	26	8	6	17	3	51	17	144
2014	CS-03	17	29	21	11	3	17	3	57	16	76
2014	CS-04	16	30	30	5	5	14	0	53	13	37

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	51	12	5	2	2	1	80	7	284
2017	CS-02	19	50	16	6	4	4	1	73	10	141
2017	CS-03	33	54	9	3	0	1	0	87	3	95
2017	CS-04	46	48	6	0	0	0	0	94	0	33
2014	CS	29	50	15	3	1	1	1	81	4	277
2014	CS-02	22	54	17	3	1	2	1	79	4	144
2014	CS-03	41	37	18	3	0	1	0	79	3	76
2014	CS-04	32	58	5	3	0	0	3	92	3	38

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	23	31	8	6	19	4	41	18	283
2017	CS-02	9	17	35	10	6	21	3	33	21	141
2017	CS-03	5	27	33	6	8	18	3	40	18	94
2017	CS-04	12	46	18	9	0	9	6	68	10	33
2014	CS	8	17	31	10	3	21	9	36	20	277
2014	CS-02	8	18	31	9	5	19	9	37	19	144
2014	CS-03	12	17	26	13	1	21	9	42	21	76
2014	CS-04	5	16	32	13	0	29	5	32	20	38

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	34	15	4	4	8	1	74	9	285
2017	CS-02	26	35	16	6	5	11	1	69	13	142
2017	CS-03	38	37	14	3	3	5	0	79	7	95
2017	CS-04	46	33	15	0	0	6	0	84	0	33
2014	CS	33	40	12	5	1	8	1	81	6	277
2014	CS-02	29	39	13	6	2	9	2	77	9	144
2014	CS-03	42	38	12	1	0	7	0	86	1	76
2014	CS-04	26	55	5	5	0	5	3	89	6	38

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	34	19	5	4	12	1	68	10	285
2017	CS-02	18	32	22	6	6	13	1	60	15	142
2017	CS-03	26	43	15	4	3	8	0	76	8	95
2017	CS-04	46	27	18	3	0	6	0	78	3	33
2014	CS	23	35	20	7	4	10	2	66	12	277
2014	CS-02	20	32	20	6	6	13	2	62	15	144
2014	CS-03	28	38	18	7	1	8	0	71	9	76
2014	CS-04	21	47	16	8	0	5	3	74	9	38

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	10	90	284
2017	CS-02	12	88	142
2017	CS-03	8	92	94
2014	CS	8	92	277
2014	CS-02	10	90	144

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	28	28
2014	CS	32	22

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	82	28
2017	CS-02	94	17
2014	CS	82	22
2014	CS-02	77	13

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS	28
2017	CS-02	17
2014	CS	22
2014	CS-02	13

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	CS	28
2017	CS-02	17
2014	CS	22
2014	CS-02	13

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	21	28

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	CS	36	28
2017	CS-02	29	17
2014	CS	22	23

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	CS	47	28
2017	CS-02	47	17

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	CS	18	28

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	CS	25	28

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	CS	25	28
2017	CS-02	29	17

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	CS	0	28
2017	CS-02	0	17

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	CS	0	28
2017	CS-02	0	17

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	CS	28
2017	CS-02	17
2014	CS	23
2014	CS-02	14

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	36	28
2017	CS-02	41	17
2014	CS	52	23
2014	CS-02	50	14

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	36	28
2017	CS-02	53	17
2014	CS	35	23
2014	CS-02	36	14

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CS	18	28
2017	CS-02	29	17
2014	CS	30	23
2014	CS-02	36	14

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	47	28
2014	CS	48	23
2014	CS-02	50	14

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS	0	25
2017	CS-02	0	14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	CS	25
2017	CS-02	14
2014	CS	20
2014	CS-02	12

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CS	0	25
2017	CS-02	0	14

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	0	25
2017	CS-02	0	14

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CS	32	25
2017	CS-02	36	14

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	24	25

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	48	25
2017	CS-02	43	14
2014	CS	35	20
2014	CS-02	50	12

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	CS	25
2017	CS-02	14
2014	CS	20
2014	CS-02	12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	60	25
2017	CS-02	36	14
2014	CS	75	20
2014	CS-02	75	12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS	0	25
2017	CS-02	0	14

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	96	4	27
2017	CS-02	94	6	17

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	18	27	2	4	30	7	46	11	285
2017	CS-02	10	17	28	4	5	30	6	42	13	142
2017	CS-03	8	19	27	1	5	28	10	45	10	95
2017	CS-04	18	15	30	3	0	27	6	51	5	33
2014	CS	15	12	23	3	5	33	9	47	14	277
2014	CS-02	15	9	19	6	7	34	10	42	23	144
2014	CS-03	20	14	28	1	1	29	7	53	4	76
2014	CS-04	13	16	26	0	5	32	8	48	9	38

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	32	22	3	4	16	2	65	8	285
2017	CS-02	19	23	27	4	5	20	1	54	11	142
2017	CS-03	19	43	17	3	3	11	4	73	7	95
2017	CS-04	31	34	24	0	0	12	0	73	0	33
2014	CS	21	24	25	5	4	18	3	57	11	277
2014	CS-02	21	23	23	7	5	17	4	56	15	144
2014	CS-03	25	26	24	1	3	18	3	65	5	76
2014	CS-04	21	29	26	3	3	18	0	61	6	38

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	21	20	14	22	1	3	43	37	285
2017	CS-02	18	22	18	14	25	1	2	42	40	142
2017	CS-03	24	21	22	16	16	0	1	46	32	95
2017	CS-04	18	15	24	9	24	0	9	37	36	33

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	24	29	20	11	1	1	40	31	284
2017	CS-02	15	28	29	19	7	1	1	44	27	142
2017	CS-03	18	21	29	20	12	0	0	39	32	94
2017	CS-04	15	9	30	30	12	0	3	25	43	33

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	29	24	19	8	1	1	48	27	285
2017	CS-02	17	34	18	21	8	1	1	52	29	142
2017	CS-03	17	30	29	16	7	0	1	47	23	95
2017	CS-04	21	9	40	21	9	0	0	31	30	33

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	26	23	21	16	0	2	39	37	283
2017	CS-02	12	30	19	21	14	1	3	43	37	141
2017	CS-03	14	24	23	24	13	0	2	39	37	94
2017	CS-04	3	21	27	15	30	0	3	25	46	33

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	28	13	9	2	1	8	72	13	285
2017	CS-02	35	27	15	8	2	2	10	71	11	142
2017	CS-03	42	27	11	12	2	0	6	74	15	95
2017	CS-04	31	33	18	9	3	0	6	68	12	33

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	30	21	10	7	1	1	61	17	284
2017	CS-02	29	29	20	12	7	1	2	60	20	142
2017	CS-03	34	31	22	7	4	1	0	66	12	94
2017	CS-04	18	37	24	12	9	0	0	55	21	33

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	36	21	12	8	1	2	58	21	283
2017	CS-02	17	38	20	12	9	3	1	58	21	141
2017	CS-03	24	32	23	11	6	0	3	58	18	94
2017	CS-04	21	30	21	15	9	0	3	53	25	33

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	30	29	18	8	1	1	44	27	284
2017	CS-02	15	31	25	17	8	2	1	48	26	142
2017	CS-03	13	29	35	15	6	0	2	42	22	94
2017	CS-04	9	18	34	30	9	0	0	27	39	33

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	33	24	16	8	0	1	51	25	284
2017	CS-02	19	30	25	15	9	1	1	50	24	142
2017	CS-03	18	33	24	16	7	0	1	52	24	94
2017	CS-04	12	45	15	24	3	0	0	57	27	33

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	32	17	19	7	1	2	56	26	283
2017	CS-02	26	28	18	19	4	2	3	57	25	141
2017	CS-03	19	36	19	17	7	0	1	56	25	94
2017	CS-04	24	30	3	30	12	0	0	55	42	33

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	25	13	7	4	1	1	76	10	283
2017	CS-02	44	24	18	6	6	1	1	69	12	142
2017	CS-03	55	30	6	9	0	0	0	85	9	94
2017	CS-04	65	19	6	3	3	0	3	87	6	32

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	66	13	4	6	5	2	5	85	12	284
2017	CS-02	60	14	6	6	6	2	6	81	13	141
2017	CS-03	74	13	0	7	3	1	2	89	11	95
2017	CS-04	66	12	6	0	6	0	9	87	7	33

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	53	30	8	4	1	1	4	86	5	285
2017	CS-02	53	29	9	4	1	1	4	85	5	142
2017	CS-03	55	29	8	4	1	0	2	86	5	95
2017	CS-04	48	40	3	0	0	0	9	97	0	33

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	24	9	7	6	0	3	77	13	283
2017	CS-02	46	26	8	7	9	1	3	76	16	140
2017	CS-03	56	23	9	5	4	0	2	81	10	95
2017	CS-04	49	27	12	6	0	0	6	81	6	33

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	56	20	5	2	1	0	15	90	5	284
2017	CS-02	59	13	5	1	2	1	19	89	4	141
2017	CS-03	55	26	3	3	1	0	11	92	5	95
2017	CS-04	46	33	6	6	0	0	9	87	7	33

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	63	21	5	3	0	1	7	91	4	284
2017	CS-02	59	19	6	4	1	3	9	89	5	142
2017	CS-03	67	22	3	3	0	0	4	93	3	95
2017	CS-04	63	31	3	0	0	0	3	97	0	32

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	61	19	6	3	4	2	6	86	7	284
2017	CS-02	48	23	8	4	6	3	9	79	12	141
2017	CS-03	68	18	6	2	1	0	4	90	3	95
2017	CS-04	82	12	3	0	0	3	0	97	0	33

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	30	14	5	1	0	5	80	6	284
2017	CS-02	45	28	13	4	1	1	7	80	6	141
2017	CS-03	50	33	13	2	0	0	2	85	2	95
2017	CS-04	36	31	18	12	0	0	3	69	13	33

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	14	23	40	14	8	1	0	37	22	285
2017	CS-02	15	23	37	17	7	1	0	39	24	142
2017	CS-03	12	26	47	9	4	0	1	38	14	95
2017	CS-04	15	12	40	15	18	0	0	28	33	33

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	16	44	19	11	0	1	31	25	284
2017	CS-02	7	13	46	20	12	1	1	32	21	142
2017	CS-03	6	17	46	18	11	0	2	29	24	95
2017	CS-04	13	24	38	22	3	0	0	25	37	32

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	29	23	13	11	11	0	47	27	284
2017	CS-02	11	24	23	16	10	15	0	42	31	142
2017	CS-03	15	32	24	12	10	6	1	51	23	94
2017	CS-04	9	46	15	6	18	6	0	59	25	33

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	32	25	16	12	2	0	46	29	285
2017	CS-02	12	30	27	14	13	4	1	43	29	142
2017	CS-03	12	37	24	17	11	0	0	48	27	95
2017	CS-04	15	34	24	18	6	3	0	50	24	33

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	16	84	285
2017	CS-02	16	84	142
2017	CS-03	11	89	95
2017	CS-04	21	79	33
2014	CS	8	92	277
2014	CS-02	9	91	144

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	82	18	45
2017	CS-02	78	22	23
2017	CS-03	90	10	10
2014	CS	63	37	22
2014	CS-02	69	31	13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	32	5	8	3	84	11	37
2017	CS-02	17	56	11	17	0	72	17	18
2014	CS	50	28	7	7	7	78	14	14

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	25	23	9	17	4	1	23	77	285
2017	CS-02	25	20	18	9	22	5	0	27	73	142
2017	CS-03	18	34	25	8	12	2	1	18	82	95
2017	CS-04	21	15	33	15	12	3	0	22	78	33

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	19	210
2017	CS-02	20	99
2017	CS-03	16	75
2017	CS-04	16	25

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	35	210
2017	CS-02	36	99
2017	CS-03	33	75
2017	CS-04	24	25

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	10	210
2017	CS-02	12	99
2017	CS-03	7	75
2017	CS-04	0	25

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CS	57	210
2017	CS-02	53	99
2017	CS-03	61	75
2017	CS-04	68	25

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CS	6	210
2017	CS-02	5	99
2017	CS-03	7	75
2017	CS-04	8	25

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CS	43	210
2017	CS-02	40	99
2017	CS-03	44	75
2017	CS-04	40	25

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CS	4	41	20	9	3	23	207
2017	CS-02	6	37	22	5	2	28	97
2017	CS-03	3	41	26	12	4	15	74
2017	CS-04	4	52	4	15	4	20	25

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	6	19	18	21	27	2	8	27	53	210
2017	CS-02	5	11	21	13	35	4	10	19	56	99
2017	CS-03	4	28	17	28	19	0	4	33	49	75
2017	CS-04	12	12	8	39	20	0	8	26	65	25

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	3	10	18	16	49	2	2	13	68	210
2017	CS-02	5	7	17	10	53	4	4	13	68	99
2017	CS-03	0	12	21	24	43	0	0	12	67	75
2017	CS-04	4	4	12	20	60	0	0	8	80	25

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Global Affairs Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me