2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 39 3 5 2 0 0 90 7 565
2017 Non-shift worker 35 48 4 9 3 0 0 83 13 4062
2014 Shift worker 49 40 3 6 2 0 0 89 8 493
2014 Non-shift worker 39 45 4 9 3 0 0 84 12 4313
2011 Shift worker 54 35 5 3 3 0 0 89 7 240
2011 Non-shift worker 42 45 4 7 2 0 0 87 10 3328
2008 Shift worker 47 41 7 4 2 0 0 88 5 201
2008 Non-shift worker 36 48 4 9 3 0 0 84 11 2823

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 74 18 3 3 1 1 0 93 4 566
2017 Non-shift worker 71 21 3 3 1 0 1 93 4 4054
2014 Shift worker 77 17 2 2 1 0 0 94 3 493
2014 Non-shift worker 73 20 3 2 1 0 0 94 3 4310
2011 Shift worker 73 20 3 2 1 0 0 93 3 240
2011 Non-shift worker 75 18 3 2 1 1 1 94 3 3324
2008 Shift worker 69 23 2 3 2 0 0 92 6 201
2008 Non-shift worker 73 19 3 3 1 0 1 93 4 2818

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 16 5 6 3 0 0 85 9 566
2017 Non-shift worker 66 18 5 7 3 0 1 85 10 4059
2014 Shift worker 69 16 4 7 3 0 1 86 10 493
2014 Non-shift worker 65 19 4 6 4 0 1 85 10 4311
2011 Shift worker 55 18 9 12 4 0 2 74 17 240
2011 Non-shift worker 68 16 5 7 3 0 1 85 10 3325
2008 Shift worker 48 24 8 9 10 0 0 72 20 201
2008 Non-shift worker 67 17 5 7 3 0 1 85 10 2820

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 31 8 8 3 0 0 81 11 565
2017 Non-shift worker 41 37 7 10 5 0 0 78 15 4056
2014 Shift worker 54 35 5 4 2 0 0 89 6 493
2014 Non-shift worker 46 35 6 9 4 0 0 80 13 4312
2011 Shift worker 49 33 11 5 2 0 0 82 6 239
2011 Non-shift worker 45 35 8 8 4 0 0 80 13 3324

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 39 11 10 4 0 0 75 14 566
2017 Non-shift worker 28 39 11 14 7 0 0 68 21 4062
2014 Shift worker 40 36 9 10 4 0 0 77 14 493
2014 Non-shift worker 29 39 11 15 6 0 0 68 21 4310
2011 Shift worker 44 36 9 9 1 0 0 81 10 238
2011 Non-shift worker 30 40 11 12 6 0 1 71 17 3327
2008 Shift worker 33 44 11 8 2 0 1 78 11 201
2008 Non-shift worker 24 42 13 13 7 0 1 67 20 2827

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 38 17 6 4 0 0 73 10 565
2017 Non-shift worker 40 38 11 7 3 0 0 79 10 4053
2014 Shift worker 38 35 13 7 6 0 0 74 13 493
2014 Non-shift worker 38 39 12 7 4 0 0 77 11 4311
2011 Shift worker 34 32 17 9 7 0 0 67 16 240
2011 Non-shift worker 42 35 11 7 4 0 0 78 11 3323
2008 Shift worker 25 40 20 9 5 0 1 65 14 201
2008 Non-shift worker 36 39 12 8 5 0 0 75 14 2825

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 37 11 8 5 0 0 76 13 565
2017 Non-shift worker 45 37 8 6 3 0 0 82 10 4053
2014 Shift worker 40 33 13 9 5 0 0 73 14 493
2014 Non-shift worker 42 38 8 7 4 0 0 80 11 4311
2011 Shift worker 33 31 17 12 6 0 0 65 19 239
2011 Non-shift worker 43 39 8 6 4 0 0 82 10 3328
2008 Shift worker 28 42 11 14 5 0 0 70 19 201
2008 Non-shift worker 39 41 9 7 5 0 0 80 11 2826

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 31 11 4 2 0 0 82 6 566
2017 Non-shift worker 45 38 8 7 2 0 0 83 9 4041
2014 Shift worker 53 34 8 3 1 0 0 87 5 492
2014 Non-shift worker 44 37 9 7 3 0 0 82 9 4308

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 27 16 8 4 1 1 72 12 563
2017 Non-shift worker 43 32 10 8 6 0 0 76 14 4054
2014 Shift worker 40 34 13 7 2 2 2 77 10 493
2014 Non-shift worker 39 33 12 8 6 0 1 73 14 4308
2011 Shift worker 35 35 13 10 5 1 1 72 14 240
2011 Non-shift worker 40 35 11 8 5 1 1 76 13 3325

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 25 13 6 7 3 8 71 15 565
2017 Non-shift worker 39 24 10 10 8 2 8 69 20 4048
2014 Shift worker 40 20 14 3 4 2 16 74 9 493
2014 Non-shift worker 39 24 10 9 8 2 9 71 18 4311
2011 Shift worker 34 21 12 9 8 4 13 66 20 240
2011 Non-shift worker 32 23 10 11 13 2 9 62 27 3324
2008 Shift worker 31 25 13 8 10 2 11 65 21 201
2008 Non-shift worker 30 23 11 13 12 2 9 60 28 2824

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 43 8 6 4 0 0 82 10 566
2017 Non-shift worker 36 44 10 6 4 0 0 80 10 4056
2014 Shift worker 40 35 14 5 6 0 0 75 11 492
2014 Non-shift worker 33 44 11 8 5 0 0 76 13 4311
2011 Shift worker 32 40 10 10 9 0 0 72 19 240
2011 Non-shift worker 39 38 10 8 5 0 0 76 13 3323
2008 Shift worker 26 43 18 9 5 0 0 68 14 200
2008 Non-shift worker 36 40 10 8 5 0 0 76 13 2796

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 34 15 11 5 0 1 68 17 566
2017 Non-shift worker 28 38 15 12 8 0 0 66 19 4058
2014 Shift worker 32 32 17 12 5 1 0 65 18 493
2014 Non-shift worker 26 36 16 13 9 0 0 62 22 4309
2011 Shift worker 25 29 17 18 9 0 1 55 27 240
2011 Non-shift worker 25 37 15 14 9 0 0 63 23 3328

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 39 8 5 3 0 0 84 7 565
2017 Non-shift worker 35 42 10 9 4 0 0 77 12 4057

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 34 5 3 2 0 0 90 5 565
2017 Non-shift worker 47 38 7 5 2 0 0 86 7 4054
2014 Shift worker 50 32 10 4 2 1 0 83 6 493
2014 Non-shift worker 45 39 9 4 2 0 0 85 7 4311
2011 Shift worker 40 37 8 9 5 1 0 78 14 240
2011 Non-shift worker 45 39 8 5 2 1 0 85 8 3326
2008 Shift worker 38 38 12 8 3 1 0 76 11 200
2008 Non-shift worker 46 37 8 5 3 0 0 84 8 2823

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 35 14 11 6 0 0 69 17 566
2017 Non-shift worker 31 38 14 10 7 0 0 69 17 4058

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 30 8 2 1 0 0 89 3 564
2017 Non-shift worker 55 33 8 2 2 0 0 88 4 4048
2014 Shift worker 63 23 8 3 2 0 0 87 5 492
2014 Non-shift worker 61 28 7 2 1 0 0 89 3 4313
2011 Shift worker 50 32 11 5 1 0 0 82 7 239
2011 Non-shift worker 59 29 8 2 1 0 0 88 4 3328

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 36 17 11 7 1 2 65 18 565
2017 Non-shift worker 33 38 13 10 6 0 0 71 16 4043
2014 Shift worker 28 33 19 10 7 1 2 62 18 493
2014 Non-shift worker 26 42 13 12 6 0 1 69 18 4310
2011 Shift worker 20 35 13 13 15 1 2 57 29 239
2011 Non-shift worker 31 40 12 10 6 0 0 72 16 3323

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 37 14 10 5 0 1 70 16 565
2017 Non-shift worker 37 35 14 8 5 0 0 72 14 4047
2014 Shift worker 32 34 20 8 5 0 1 66 14 493
2014 Non-shift worker 32 37 14 9 6 0 0 70 16 4308

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 40 12 6 3 0 0 80 8 566
2017 Non-shift worker 35 37 14 9 4 0 0 73 13 4046
2014 Shift worker 39 39 12 7 2 0 0 79 9 493
2014 Non-shift worker 33 39 13 9 5 0 0 72 15 4310
2011 Shift worker 44 33 12 6 3 1 0 79 9 239
2011 Non-shift worker 37 40 11 8 3 1 1 78 11 3320

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 39 8 4 2 1 0 85 6 565
2017 Non-shift worker 43 38 10 5 3 0 0 81 8 4039
2014 Shift worker 52 29 12 5 2 0 0 80 7 492
2014 Non-shift worker 43 37 11 6 3 0 0 80 9 4311
2011 Shift worker 36 37 9 10 7 0 0 74 17 240
2011 Non-shift worker 43 38 9 6 3 0 0 82 9 3325
2008 Shift worker 30 43 15 8 4 0 0 73 12 201
2008 Non-shift worker 40 41 10 6 4 0 0 81 9 2825

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 27 9 2 0 0 2 88 3 567
2017 Non-shift worker 37 37 15 6 3 0 1 75 10 4062
2014 Shift worker 56 28 11 2 1 0 1 85 3 493
2014 Non-shift worker 35 34 18 8 5 0 1 69 13 4311
2011 Shift worker 51 31 11 3 2 0 2 84 5 240
2011 Non-shift worker 33 35 18 9 5 0 1 68 14 3330
2008 Shift worker 43 33 12 4 3 0 6 80 8 201
2008 Non-shift worker 29 32 21 11 7 0 1 61 18 2821

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 17 31 20 14 1 8 37 29 559
2017 Non-shift worker 12 26 35 15 9 1 3 25 39 4038
2014 Shift worker 7 19 30 21 16 2 5 40 27 492
2014 Non-shift worker 12 28 36 14 7 1 2 22 41 4302
2011 Shift worker 9 26 25 21 10 1 9 34 38 239
2011 Non-shift worker 12 28 35 15 8 1 2 23 41 3317
2008 Shift worker 4 20 32 24 14 1 6 40 25 201
2008 Non-shift worker 13 28 36 15 5 1 2 22 42 2821

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 13 22 17 23 5 9 47 28 557
2017 Non-shift worker 9 17 28 22 16 3 5 41 29 4023
2014 Shift worker 9 11 24 23 21 5 6 50 23 491
2014 Non-shift worker 11 20 30 21 12 3 4 36 33 4295
2011 Shift worker 10 18 22 17 18 5 10 41 33 239
2011 Non-shift worker 10 17 29 25 14 2 4 41 28 3312
2008 Shift worker 5 15 32 20 19 3 6 42 22 201
2008 Non-shift worker 11 21 31 22 10 2 3 34 33 2809

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 12 21 20 20 7 13 50 24 556
2017 Non-shift worker 12 20 30 18 11 2 6 32 35 4033
2014 Shift worker 6 11 20 21 23 6 13 54 21 490
2014 Non-shift worker 13 20 30 18 10 3 6 30 37 4293
2011 Shift worker 8 13 27 16 12 5 18 37 28 238
2011 Non-shift worker 13 20 30 18 11 3 5 31 36 3305
2008 Shift worker 11 18 30 12 12 8 9 29 35 200
2008 Non-shift worker 15 22 30 18 8 2 5 28 39 2813

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 7 20 24 28 3 13 62 14 554
2017 Non-shift worker 8 17 32 22 15 1 5 39 27 4028
2014 Shift worker 4 9 19 25 29 2 11 63 15 492
2014 Non-shift worker 10 17 32 23 12 1 4 37 29 4282
2011 Shift worker 11 13 26 18 17 3 12 42 28 237
2011 Non-shift worker 10 20 33 21 12 1 3 34 31 3306
2008 Shift worker 11 19 28 16 14 1 11 34 34 200
2008 Non-shift worker 10 20 33 23 10 1 3 34 31 2812

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 13 16 24 28 4 11 61 20 559
2017 Non-shift worker 15 21 28 17 13 2 5 32 38 4030
2014 Shift worker 7 11 18 20 30 4 11 59 20 491
2014 Non-shift worker 16 23 28 17 11 2 4 29 41 4297
2011 Shift worker 10 20 20 12 20 2 16 39 36 240
2011 Non-shift worker 19 25 27 14 10 1 4 25 46 3315
2008 Shift worker 7 14 26 21 17 2 12 45 26 201
2008 Non-shift worker 22 27 25 15 8 1 3 24 51 2809

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 18 19 16 17 6 9 38 40 556
2017 Non-shift worker 12 21 29 18 12 3 6 33 35 4040
2014 Shift worker 15 19 19 14 18 8 7 38 40 492
2014 Non-shift worker 13 19 27 20 12 3 5 35 35 4296
2011 Shift worker 10 16 20 19 15 5 15 42 33 239
2011 Non-shift worker 11 19 28 20 13 2 5 37 33 3311
2008 Shift worker 19 28 14 17 9 8 5 30 54 200
2008 Non-shift worker 17 25 26 17 9 2 4 28 44 2819

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 13 21 21 21 7 10 51 24 556
2017 Non-shift worker 11 19 34 18 11 3 5 31 32 4034
2014 Shift worker 5 13 27 18 24 4 7 48 21 489
2014 Non-shift worker 12 21 33 18 10 3 4 30 35 4296
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 17 4 4 2 1 4 89 6 565
2017 Non-shift worker 69 17 5 5 3 0 2 87 8 4062
2014 Shift worker 77 10 5 2 2 1 3 90 5 493
2014 Non-shift worker 72 16 4 4 3 0 2 89 7 4312
2011 Shift worker 72 13 5 4 4 0 2 87 9 239
2011 Non-shift worker 70 14 6 4 3 0 2 87 8 3324
2008 Shift worker 69 15 5 4 4 0 2 86 8 201
2008 Non-shift worker 66 13 4 5 5 0 6 85 10 2822

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 26 12 6 4 8 6 74 12 566
2017 Non-shift worker 30 32 15 8 7 4 4 67 16 4060
2014 Shift worker 43 27 11 5 3 5 6 78 9 493
2014 Non-shift worker 34 31 14 8 5 5 3 70 15 4312

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 26 8 6 3 1 1 83 9 567
2017 Non-shift worker 48 29 8 8 6 1 0 78 14 4060
2014 Shift worker 60 26 5 5 4 1 0 87 8 493
2014 Non-shift worker 49 29 8 8 5 1 0 80 13 4309

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 29 11 14 6 2 1 68 20 566
2017 Non-shift worker 33 35 12 11 7 1 0 69 18 4058
2014 Shift worker 30 39 13 10 5 2 1 72 15 493
2014 Non-shift worker 29 39 11 12 6 2 0 70 18 4313
2011 Shift worker 38 36 10 9 4 3 0 76 13 240
2011 Non-shift worker 31 36 12 12 7 2 0 68 19 3329
2008 Shift worker 32 43 14 6 4 1 1 76 10 200
2008 Non-shift worker 28 38 12 12 7 2 1 68 19 2827

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 23 16 13 10 12 1 55 27 566
2017 Non-shift worker 27 28 14 11 10 9 1 61 23 4062
2014 Shift worker 22 26 17 15 9 9 1 54 27 493
2014 Non-shift worker 28 28 14 12 9 9 1 61 23 4311
2011 Shift worker 30 23 19 8 12 8 1 58 21 240
2011 Non-shift worker 31 25 14 11 10 7 1 61 23 3324
2008 Shift worker 27 28 16 10 10 9 1 60 22 201
2008 Non-shift worker 30 27 13 11 10 8 1 63 23 2828

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 24 16 12 7 20 2 55 25 566
2017 Non-shift worker 14 23 17 15 10 18 2 47 32 4061
2014 Shift worker 21 23 17 12 6 18 3 55 23 493
2014 Non-shift worker 12 23 19 15 12 16 3 43 33 4312

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 29 7 4 1 0 1 87 6 565
2017 Non-shift worker 48 36 7 6 3 0 0 84 8 4055
2014 Shift worker 56 32 7 3 1 1 0 88 4 493
2014 Non-shift worker 48 37 7 6 2 0 0 85 8 4305
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 31 11 5 3 0 0 81 9 566
2017 Non-shift worker 41 34 11 8 5 0 1 77 13 4065
2014 Shift worker 53 29 9 7 2 0 0 82 9 493
2014 Non-shift worker 40 35 11 7 5 1 1 76 12 4312
2011 Shift worker 51 31 7 5 5 0 0 82 11 240
2011 Non-shift worker 39 36 11 9 5 0 0 75 14 3327
2008 Shift worker 38 42 11 6 2 1 0 80 8 201
2008 Non-shift worker 33 34 13 11 8 1 0 68 19 2824

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 28 9 5 2 2 1 84 7 566
2017 Non-shift worker 47 31 10 6 4 2 0 80 10 4063
2014 Shift worker 57 24 10 4 2 3 1 84 6 493
2014 Non-shift worker 48 29 11 5 4 2 1 79 9 4312
2011 Shift worker 51 25 11 5 4 3 1 79 9 240
2011 Non-shift worker 45 29 12 7 4 2 1 77 11 3324
2008 Shift worker 45 32 12 5 2 4 1 81 7 200
2008 Non-shift worker 41 29 12 8 6 3 1 73 15 2827

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 31 8 6 2 1 0 84 8 566
2017 Non-shift worker 46 34 8 7 5 0 1 80 12 4059
2014 Shift worker 57 27 9 5 2 1 0 85 7 493
2014 Non-shift worker 45 33 9 7 4 1 0 79 11 4313
2011 Shift worker 50 31 8 7 4 0 0 81 11 240
2011 Non-shift worker 44 33 9 8 5 0 0 78 13 3324
2008 Shift worker 45 33 12 5 2 1 1 80 8 201
2008 Non-shift worker 39 32 11 10 7 1 0 72 17 2826

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 82 11 2 1 1 0 2 95 2 566
2017 Non-shift worker 79 12 4 2 2 0 2 92 4 4055
2014 Shift worker 81 12 3 1 1 1 1 95 2 493
2014 Non-shift worker 80 11 3 2 2 0 2 93 4 4308
2011 Shift worker 77 16 2 3 1 0 1 94 4 240
2011 Non-shift worker 78 11 4 1 2 0 3 92 4 3328
2008 Shift worker 80 12 3 2 2 0 2 94 4 201
2008 Non-shift worker 78 9 3 2 2 1 5 92 5 2826

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 16 11 5 8 6 13 70 16 564
2017 Non-shift worker 51 22 7 5 5 4 5 81 12 4059
2014 Shift worker 46 21 9 3 2 6 13 82 6 490
2014 Non-shift worker 51 22 8 4 4 4 6 81 10 4312
2011 Shift worker 34 25 13 6 10 2 10 67 18 239
2011 Non-shift worker 49 25 8 7 5 2 4 79 13 3326

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 22 5 5 3 1 1 86 8 567
2017 Non-shift worker 56 26 7 5 4 1 0 83 10 4056

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 22 10 4 3 2 1 83 7 566
2017 Non-shift worker 56 25 10 4 4 2 0 82 8 4060

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 23 8 4 4 1 1 84 8 565
2017 Non-shift worker 52 28 10 6 4 0 0 80 10 4056
2014 Shift worker 62 24 7 4 2 1 0 87 6 493
2014 Non-shift worker 51 29 10 5 4 0 0 81 9 4311
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 35 6 6 6 0 0 81 12 32
2017 Non-shift worker 32 38 11 8 2 4 5 76 12 942
2014 Shift worker 47 33 0 7 0 9 4 91 9 24
2014 Non-shift worker 29 39 11 8 3 4 6 75 13 914

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 25 14 5 4 9 1 74 10 564
2017 Non-shift worker 31 33 15 9 5 7 0 69 15 4065
2014 Shift worker 49 27 8 2 2 11 0 86 5 492
2014 Non-shift worker 31 34 15 7 5 8 0 71 13 4306
2011 Shift worker 34 25 13 12 6 9 1 66 20 240
2011 Non-shift worker 29 32 16 9 7 6 0 65 17 3327

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 26 15 7 6 5 1 71 14 567
2017 Non-shift worker 29 33 17 11 7 3 0 64 18 4059
2014 Shift worker 49 26 13 4 2 6 0 80 7 491
2014 Non-shift worker 28 33 18 10 6 4 0 64 17 4310
2011 Shift worker 33 24 17 12 11 2 0 58 24 239
2011 Non-shift worker 25 34 17 11 9 3 0 61 21 3327
2008 Shift worker 18 27 24 10 14 5 1 48 26 201
2008 Non-shift worker 22 32 19 12 11 3 0 56 24 2828

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 28 20 7 6 7 1 64 15 565
2017 Non-shift worker 21 33 19 13 7 6 0 57 22 4053
2014 Shift worker 38 27 14 6 3 12 1 74 10 491
2014 Non-shift worker 19 32 20 15 7 6 0 55 24 4309
2011 Shift worker 22 27 22 13 5 10 0 55 21 240
2011 Non-shift worker 15 37 20 15 8 6 0 55 24 3330
2008 Shift worker 14 28 26 14 6 12 1 48 23 201
2008 Non-shift worker 11 31 20 20 11 6 0 45 33 2823

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 25 15 10 9 11 1 63 21 565
2017 Non-shift worker 23 29 17 13 11 7 0 55 26 4060
2014 Shift worker 41 24 15 6 4 10 1 72 12 490
2014 Non-shift worker 21 28 18 14 11 8 0 54 26 4306
2011 Shift worker 24 25 18 12 10 11 0 55 25 240
2011 Non-shift worker 19 30 18 14 12 8 0 54 27 3329
2008 Shift worker 12 25 23 17 14 10 0 41 34 201
2008 Non-shift worker 15 29 18 15 14 10 0 49 32 2824

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 30 15 11 7 7 1 65 19 565
2017 Non-shift worker 20 34 18 15 10 3 0 56 26 4057
2014 Shift worker 38 28 15 9 4 5 1 70 14 488
2014 Non-shift worker 19 34 18 16 9 3 0 55 26 4305
2011 Shift worker 29 28 17 14 9 4 0 59 23 240
2011 Non-shift worker 17 36 16 17 10 3 0 55 28 3325
2008 Shift worker 17 37 25 14 4 3 1 55 18 201
2008 Non-shift worker 15 35 17 19 11 2 0 52 31 2824
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 38 11 6 2 1 1 80 9 565
2017 Non-shift worker 30 42 15 8 4 1 0 73 12 4052
2014 Shift worker 44 37 12 3 1 1 1 82 5 491
2014 Non-shift worker 29 42 16 8 4 2 0 72 12 4311
2011 Shift worker 32 35 18 9 3 2 0 69 13 240
2011 Non-shift worker 31 44 13 7 3 1 0 76 10 3324

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 38 10 2 1 4 1 87 3 566
2017 Non-shift worker 41 41 10 3 2 2 0 85 5 4043
2014 Shift worker 44 37 12 2 1 3 0 84 3 492
2014 Non-shift worker 40 41 10 3 1 3 0 85 5 4307
2011 Shift worker 34 40 14 3 2 6 1 79 6 240
2011 Non-shift worker 40 38 12 4 2 3 0 81 6 3322

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 33 10 7 6 3 1 76 13 565
2017 Non-shift worker 42 36 10 6 4 2 1 80 10 4046
2014 Shift worker 46 33 9 5 2 4 1 83 8 492
2014 Non-shift worker 42 37 9 6 3 2 1 82 9 4309
2011 Shift worker 38 34 7 8 8 4 1 76 17 240
2011 Non-shift worker 44 34 9 6 3 3 1 81 10 3324
2008 Shift worker 31 39 13 8 4 5 1 74 12 199
2008 Non-shift worker 38 34 10 8 6 4 1 75 14 2827

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 27 17 8 4 8 1 68 13 564
2017 Non-shift worker 32 35 16 8 4 4 1 70 13 4056
2014 Shift worker 26 29 21 10 5 8 2 60 17 492
2014 Non-shift worker 27 34 18 10 5 5 1 65 15 4307
2011 Shift worker 24 28 21 11 5 10 1 59 17 240
2011 Non-shift worker 24 36 18 11 5 4 1 64 17 3327

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 23 15 11 10 11 4 57 25 566
2017 Non-shift worker 19 24 17 14 13 10 3 50 31 4053
2014 Shift worker 28 21 18 12 6 11 4 58 21 492
2014 Non-shift worker 19 23 17 15 14 10 3 48 32 4307
2011 Shift worker 21 19 13 11 15 17 5 51 33 240
2011 Non-shift worker 17 21 17 15 15 12 3 44 35 3324

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 62 18 5 4 1 5 6 89 5 566
2017 Non-shift worker 59 21 8 5 3 2 3 84 8 4060
2014 Shift worker 68 17 5 2 1 2 5 91 4 491
2014 Non-shift worker 60 21 7 4 3 1 3 85 8 4307

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 20 4 3 2 2 2 90 6 565
2017 Non-shift worker 66 20 6 3 1 2 2 90 5 4055
2014 Shift worker 70 18 4 3 1 1 2 92 4 493
2014 Non-shift worker 67 20 5 3 1 2 2 91 4 4302
2011 Shift worker 66 22 6 5 0 0 1 89 5 239
2011 Non-shift worker 69 18 6 3 1 2 2 90 4 3325
2008 Shift worker 64 21 7 5 1 2 1 87 6 201
2008 Non-shift worker 65 19 7 3 2 2 2 88 5 2823

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 30 15 10 7 5 1 65 19 565
2017 Non-shift worker 25 33 18 13 9 2 0 60 22 4057
2014 Shift worker 28 28 20 11 7 5 1 60 18 492
2014 Non-shift worker 21 32 17 14 11 3 1 56 26 4309
2011 Shift worker 23 35 15 13 12 3 0 60 25 239
2011 Non-shift worker 23 35 17 13 10 2 0 58 24 3326
2008 Shift worker 14 29 19 17 17 4 0 45 35 201
2008 Non-shift worker 18 34 17 16 12 3 0 53 29 2819

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 29 14 13 12 4 1 59 26 563
2017 Non-shift worker 23 28 15 15 14 3 2 53 31 4051
2014 Shift worker 24 21 17 15 18 3 3 47 35 493
2014 Non-shift worker 19 25 15 17 19 3 2 47 38 4308
2011 Shift worker 19 21 16 20 19 4 2 42 41 239
2011 Non-shift worker 17 28 14 19 19 2 2 47 39 3326
2008 Shift worker 17 26 22 16 16 2 1 45 33 201
2008 Non-shift worker 16 32 14 17 18 2 1 50 36 2820

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 34 18 8 5 8 1 66 14 565
2017 Non-shift worker 22 38 20 10 5 4 0 63 16 4059

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 28 12 2 2 3 2 83 4 566
2017 Non-shift worker 44 34 13 3 3 3 0 81 6 4049
2014 Shift worker 63 24 6 2 1 2 1 90 3 491
2014 Non-shift worker 50 31 11 3 2 4 0 84 5 4305

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 33 7 3 2 1 1 87 5 566
2017 Non-shift worker 43 38 10 5 2 1 0 83 7 4062
2014 Shift worker 62 26 6 2 1 1 1 90 4 493
2014 Non-shift worker 48 34 10 4 2 2 0 84 6 4312
2011 Shift worker 45 28 11 9 4 3 0 76 13 240
2011 Non-shift worker 39 36 13 6 4 2 0 77 10 3331

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 29 6 4 2 0 1 88 5 564
2017 Non-shift worker 49 36 8 4 3 0 0 85 7 4053
2014 Shift worker 66 27 4 2 1 0 0 93 3 488
2014 Non-shift worker 52 33 8 4 2 0 0 86 6 4310
2011 Shift worker 50 30 8 7 5 1 0 80 12 239
2011 Non-shift worker 45 35 11 5 4 0 0 81 9 3325
2008 Shift worker 37 43 10 6 5 0 0 79 11 200
2008 Non-shift worker 37 38 12 8 5 0 0 75 13 2824

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 27 13 5 4 1 1 78 9 566
2017 Non-shift worker 41 32 15 6 5 1 0 74 11 4052
2014 Shift worker 49 33 10 5 2 1 0 83 7 493
2014 Non-shift worker 36 36 16 7 5 1 0 72 12 4309
2011 Shift worker 36 29 18 9 7 1 0 66 16 240
2011 Non-shift worker 36 33 16 9 5 1 0 70 14 3321

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 29 11 7 4 0 0 78 11 563
2017 Non-shift worker 39 35 14 7 4 0 0 75 11 4051
2014 Shift worker 49 32 10 6 2 0 0 82 8 492
2014 Non-shift worker 35 37 15 8 4 0 0 73 12 4308
2011 Shift worker 36 31 14 13 6 1 0 67 19 240
2011 Non-shift worker 35 36 15 9 5 0 0 71 14 3320
2008 Shift worker 29 38 15 13 4 0 0 67 17 200
2008 Non-shift worker 31 39 14 10 5 0 0 70 16 2821

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 21 17 10 8 5 1 62 19 567
2017 Non-shift worker 37 26 16 9 7 3 1 66 17 4057
2014 Shift worker 36 21 20 11 8 3 1 59 20 493
2014 Non-shift worker 34 27 17 11 7 4 1 64 19 4310
2011 Shift worker 33 19 18 13 13 4 0 54 27 238
2011 Non-shift worker 35 26 16 11 8 3 1 64 19 3320
2008 Shift worker 24 21 20 17 15 4 0 47 33 199
2008 Non-shift worker 30 27 16 13 9 5 1 60 23 2822
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 28 38 34 566
2017 Non-shift worker 30 37 33 4062
2014 Shift worker 34 33 33 492
2014 Non-shift worker 29 36 35 4311
2011 Shift worker 41 23 36 240
2011 Non-shift worker 31 37 32 3329

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 1 30 32 6 28 3 154
2017 Non-shift worker 10 41 29 6 6 8 1220
2014 Shift worker 1 32 34 12 9999 20 167
2014 Non-shift worker 12 36 31 8 9999 13 1231
2011 Shift worker 2 44 42 4 9999 8 98
2011 Non-shift worker 15 36 34 7 9999 8 1035
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 9 91 566
2017 Non-shift worker 16 84 4060
2014 Shift worker 10 90 493
2014 Non-shift worker 15 85 4304

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 57 53
2017 Non-shift worker 50 637
2014 Shift worker 64 48
2014 Non-shift worker 46 650

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 56 53
2017 Non-shift worker 62 637
2014 Shift worker 55 48
2014 Non-shift worker 64 650

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 637
2014 Shift worker 0 48
2014 Non-shift worker 6 650

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 53
2017 Non-shift worker 0 637
2014 Shift worker 0 48
2014 Non-shift worker 0 650

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 53
2017 Non-shift worker 5 637
2014 Non-shift worker 4 650

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 637
2014 Non-shift worker 5 650

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 637
2014 Non-shift worker 3 650

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 54
2017 Non-shift worker 37 638
2014 Shift worker 26 48
2014 Non-shift worker 36 649

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 23 54
2017 Non-shift worker 39 638
2014 Shift worker 32 48
2014 Non-shift worker 41 649

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 54
2017 Non-shift worker 45 638
2014 Shift worker 41 48
2014 Non-shift worker 45 649

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 46 54
2017 Non-shift worker 42 638
2014 Shift worker 40 48
2014 Non-shift worker 42 649

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 54
2017 Non-shift worker 25 638
2014 Shift worker 22 48
2014 Non-shift worker 27 649

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 52 54
2017 Non-shift worker 56 638
2014 Shift worker 66 48
2014 Non-shift worker 50 649

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 37 54
2017 Non-shift worker 29 638
2014 Shift worker 29 48
2014 Non-shift worker 37 649

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 54
2014 Non-shift worker 1 649

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 54
2017 Non-shift worker 6 638
2014 Shift worker 18 48
2014 Non-shift worker 7 649

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 638
2014 Non-shift worker 12 649

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 48 54
2017 Non-shift worker 46 638
2014 Shift worker 51 48
2014 Non-shift worker 47 649

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 15 54
2017 Non-shift worker 23 638
2014 Shift worker 9 48
2014 Non-shift worker 24 649

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 54
2017 Non-shift worker 14 638
2014 Shift worker 12 48
2014 Non-shift worker 12 649

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 43 54
2017 Non-shift worker 51 638
2014 Shift worker 51 48
2014 Non-shift worker 53 648

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 54
2017 Non-shift worker 26 638
2014 Shift worker 31 48
2014 Non-shift worker 29 648

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 638
2014 Shift worker 10 48
2014 Non-shift worker 11 648

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 54
2017 Non-shift worker 16 638
2014 Shift worker 16 48
2014 Non-shift worker 21 648

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 12 54
2017 Non-shift worker 10 638
2014 Shift worker 14 48
2014 Non-shift worker 12 648

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 54
2017 Non-shift worker 5 638
2014 Non-shift worker 7 648

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 54
2017 Non-shift worker 13 638
2014 Shift worker 22 48
2014 Non-shift worker 13 648

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 638
2014 Shift worker 11 48
2014 Non-shift worker 10 648

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 54
2017 Non-shift worker 29 638
2014 Shift worker 25 48
2014 Non-shift worker 24 648

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 54
2017 Non-shift worker 13 604
2014 Shift worker 23 45
2014 Non-shift worker 11 603

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 54
2017 Non-shift worker 19 604
2014 Shift worker 22 45
2014 Non-shift worker 19 603

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 604
2014 Shift worker 20 45
2014 Non-shift worker 11 603

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 604
2014 Shift worker 10 45
2014 Non-shift worker 7 603

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 9 54
2017 Non-shift worker 11 604
2014 Shift worker 11 45
2014 Non-shift worker 12 603

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 54
2017 Non-shift worker 16 604
2014 Non-shift worker 11 603

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 604
2014 Non-shift worker 16 603

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 54
2017 Non-shift worker 9 604
2014 Shift worker 10 45
2014 Non-shift worker 9 603

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 604
2014 Shift worker 12 45
2014 Non-shift worker 11 603

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 54
2017 Non-shift worker 23 604
2014 Shift worker 21 45
2014 Non-shift worker 25 603

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 54
2017 Non-shift worker 8 604
2014 Shift worker 11 45
2014 Non-shift worker 10 603

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 54
2017 Non-shift worker 43 604
2014 Shift worker 41 45
2014 Non-shift worker 47 603

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 42 54
2017 Non-shift worker 48 604
2014 Shift worker 35 45
2014 Non-shift worker 50 603

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 604

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 54
2017 Non-shift worker 11 604
2014 Non-shift worker 12 603

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 88 12 54
2017 Non-shift worker 93 7 637

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 13 14 3 2 31 10 67 9 566
2017 Non-shift worker 17 18 19 6 5 25 9 54 16 4054
2014 Shift worker 27 17 12 4 1 24 15 72 8 493
2014 Non-shift worker 18 16 18 6 5 28 9 53 18 4312

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 24 13 2 2 15 2 80 4 566
2017 Non-shift worker 30 29 19 5 4 12 2 68 11 4053
2014 Shift worker 43 24 12 3 1 14 3 81 5 491
2014 Non-shift worker 29 27 18 5 4 15 1 67 11 4312
2011 Shift worker 45 30 11 4 3 6 0 80 8 238
2011 Non-shift worker 35 34 14 6 4 7 0 75 10 3323
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 33 13 11 9 7 9 62 23 565
2017 Non-shift worker 26 47 10 7 3 2 5 79 11 4060
2014 Shift worker 20 35 12 9 7 7 11 66 19 493
2014 Non-shift worker 26 48 10 5 2 3 6 81 9 4308
2011 Shift worker 19 39 17 13 5 3 3 62 20 240
2011 Non-shift worker 28 50 9 7 2 1 4 81 9 3323
2008 Shift worker 8 42 16 19 9 2 4 53 30 200
2008 Non-shift worker 27 48 9 8 3 1 4 79 11 2829

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 17 16 7 8 26 11 51 23 563
2017 Non-shift worker 11 22 20 9 5 23 8 50 21 4047
2014 Shift worker 14 18 18 4 3 25 17 57 12 492
2014 Non-shift worker 11 22 21 8 5 23 11 49 20 4307
2011 Shift worker 17 28 18 7 6 18 4 59 18 240
2011 Non-shift worker 11 24 22 10 6 21 6 48 22 3321

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 23 11 2 1 18 9 80 4 566
2017 Non-shift worker 43 29 10 2 1 9 5 84 5 4058
2014 Shift worker 39 22 10 1 1 17 11 84 3 493
2014 Non-shift worker 39 30 10 3 1 11 7 83 5 4307
2011 Shift worker 40 31 10 5 1 11 2 82 7 240
2011 Non-shift worker 42 30 11 3 1 9 4 82 5 3324
2008 Shift worker 25 35 14 7 2 14 4 73 10 201
2008 Non-shift worker 36 34 11 3 2 9 5 81 6 2827

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 23 12 3 3 20 9 75 8 566
2017 Non-shift worker 35 31 12 4 2 11 5 79 7 4045
2014 Shift worker 34 22 11 2 1 20 11 80 4 493
2014 Non-shift worker 31 29 13 4 2 14 6 76 7 4302
2011 Shift worker 33 26 15 7 2 15 2 72 10 240
2011 Non-shift worker 33 30 15 4 3 11 4 74 8 3323
2008 Shift worker 21 27 16 14 8 12 3 56 25 201
2008 Non-shift worker 30 32 14 7 4 8 5 71 13 2827
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 5 95 567
2017 Non-shift worker 7 93 4060
2014 Shift worker 5 95 488
2014 Non-shift worker 8 92 4300

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 29
2017 Non-shift worker 37 304
2014 Shift worker 46 27
2014 Non-shift worker 35 314

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 72 29
2017 Non-shift worker 82 304
2014 Shift worker 82 27
2014 Non-shift worker 77 314

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 29
2017 Non-shift worker 5 304
2014 Non-shift worker 4 314

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 29
2017 Non-shift worker 0 304
2014 Shift worker 0 27

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 304
2014 Non-shift worker 5 314

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 304
2014 Non-shift worker 5 314

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 29
2017 Non-shift worker 9 304
2014 Non-shift worker 8 314

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 28
2017 Non-shift worker 25 304
2014 Shift worker 26 27
2014 Non-shift worker 22 316

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 28
2017 Non-shift worker 22 304
2014 Shift worker 29 27
2014 Non-shift worker 19 316

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 28
2017 Non-shift worker 16 304
2014 Shift worker 27 27
2014 Non-shift worker 16 316

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 304
2014 Non-shift worker 5 316

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 29 304
2014 Shift worker 23 27
2014 Non-shift worker 21 316

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 304
2014 Non-shift worker 18 316

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 304
2014 Non-shift worker 5 316

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 304

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 304
2014 Shift worker 0 27
2014 Non-shift worker 8 316

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 304
2014 Shift worker 19 27
2014 Non-shift worker 18 316

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 28
2017 Non-shift worker 0 304

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 304
2014 Non-shift worker 17 316

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 28
2017 Non-shift worker 0 304
2014 Shift worker 0 27
2014 Non-shift worker 0 316

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 28
2017 Non-shift worker 17 304
2014 Shift worker 33 27
2014 Non-shift worker 28 316

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 29
2017 Non-shift worker 29 303
2014 Shift worker 35 27
2014 Non-shift worker 26 315

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 303
2014 Non-shift worker 15 315

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 303
2014 Non-shift worker 6 315

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 303
2014 Non-shift worker 17 315

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 303
2014 Non-shift worker 6 315

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 303
2014 Non-shift worker 8 315

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 303
2014 Non-shift worker 10 315

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 29
2017 Non-shift worker 6 303
2014 Non-shift worker 7 315

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 58 29
2017 Non-shift worker 55 303
2014 Shift worker 46 27
2014 Non-shift worker 47 315

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 288
2014 Non-shift worker 8 291

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 288
2014 Non-shift worker 10 291

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 288
2014 Non-shift worker 3 291

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 28
2017 Non-shift worker 2 288
2014 Non-shift worker 3 291

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 288
2014 Non-shift worker 2 291

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 288
2014 Shift worker 0 26
2014 Non-shift worker 5 291

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 288
2014 Non-shift worker 10 291

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 28
2017 Non-shift worker 10 288
2014 Non-shift worker 7 291

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 288
2014 Non-shift worker 8 291

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 28
2017 Non-shift worker 23 288
2014 Non-shift worker 20 291

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 28
2017 Non-shift worker 11 288
2014 Non-shift worker 7 291

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 28
2017 Non-shift worker 47 288
2014 Shift worker 40 26
2014 Non-shift worker 46 291

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 28
2014 Non-shift worker 2 291

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 36 28
2017 Non-shift worker 61 288
2014 Shift worker 66 26
2014 Non-shift worker 58 291

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 28

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 288
2014 Non-shift worker 12 291

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 93 7 28
2017 Non-shift worker 92 8 304

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 14 14 1 2 32 9 71 5 562
2017 Non-shift worker 19 18 19 3 3 31 8 60 9 4057
2014 Shift worker 28 14 11 3 1 30 13 75 7 490
2014 Non-shift worker 20 15 19 3 2 33 8 59 9 4306

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 28 12 2 2 14 2 82 4 564
2017 Non-shift worker 33 29 17 3 3 13 2 74 6 4047
2014 Shift worker 47 21 12 2 1 14 3 83 3 493
2014 Non-shift worker 33 26 17 3 2 17 2 73 6 4304
2011 Shift worker 49 27 13 2 2 7 0 82 4 240
2011 Non-shift worker 42 35 11 3 2 7 0 82 6 3325
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 16 19 19 29 1 2 31 49 565
2017 Non-shift worker 14 20 21 18 26 0 1 34 44 4059

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 29 21 10 5 1 2 63 16 565
2017 Non-shift worker 18 26 29 16 10 0 1 45 27 4062

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 28 18 6 5 2 4 69 12 561
2017 Non-shift worker 23 29 23 14 8 0 2 54 22 4051

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 26 17 9 8 3 4 63 18 563
2017 Non-shift worker 21 25 24 16 12 1 2 48 28 4054

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 20 7 4 1 2 10 87 5 564
2017 Non-shift worker 45 24 14 6 3 1 7 75 10 4055

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 28 19 9 7 0 2 64 17 565
2017 Non-shift worker 29 29 22 11 8 0 1 59 19 4042

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 28 15 8 5 1 3 71 13 566
2017 Non-shift worker 30 33 20 10 5 1 2 64 15 4038

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 29 17 9 4 2 3 69 13 566
2017 Non-shift worker 23 30 24 14 7 0 2 54 21 4037

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 28 14 8 5 1 3 71 13 566
2017 Non-shift worker 30 30 21 10 7 0 2 61 18 4040

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 33 14 7 5 1 3 73 12 564
2017 Non-shift worker 27 31 21 11 7 0 2 60 19 4030

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 22 10 4 2 0 4 84 6 563
2017 Non-shift worker 53 24 13 5 3 0 2 79 8 4053

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 75 8 5 2 3 1 5 88 6 565
2017 Non-shift worker 73 12 5 3 3 1 3 88 6 4057

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 15 5 5 2 0 4 87 7 562
2017 Non-shift worker 58 26 8 3 2 0 2 86 5 4057

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 12 7 5 3 0 4 85 8 563
2017 Non-shift worker 61 19 8 5 4 0 2 83 9 4048

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 65 7 3 2 1 0 22 92 4 562
2017 Non-shift worker 57 13 5 2 1 0 23 90 4 4053

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 73 9 3 2 1 1 11 93 3 561
2017 Non-shift worker 69 16 5 2 1 0 7 92 3 4039

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 18 14 14 13 0 3 58 28 565
2017 Non-shift worker 59 15 8 6 8 0 4 77 15 4059

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 26 13 4 3 0 2 79 8 563
2017 Non-shift worker 51 26 13 4 2 0 3 80 7 4051

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 30 33 10 4 0 1 52 15 567
2017 Non-shift worker 11 30 39 14 5 0 0 42 19 4062

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 14 34 26 19 1 1 45 20 564
2017 Non-shift worker 8 19 41 22 9 0 0 32 27 4054

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 29 17 12 10 10 1 56 25 567
2017 Non-shift worker 17 37 20 12 7 6 1 58 21 4059

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 36 14 12 8 4 2 63 21 566
2017 Non-shift worker 18 38 19 14 8 3 0 58 23 4062
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 17 83 566
2017 Non-shift worker 17 83 4059
2014 Shift worker 12 88 490
2014 Non-shift worker 14 86 4298

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 75 25 101
2017 Non-shift worker 78 22 691
2014 Shift worker 64 36 61
2014 Non-shift worker 79 21 611

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 32 5 8 1 0 0 86 9 75
2017 Non-shift worker 46 36 5 9 4 0 1 83 13 544
2014 Shift worker 61 25 6 3 3 3 0 89 5 39
2014 Non-shift worker 53 34 5 4 3 0 1 88 7 485
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 18 22 17 21 2 1 19 81 566
2017 Non-shift worker 19 22 23 15 18 2 1 20 80 4065

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 37 437
2017 Non-shift worker 25 3138

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 437
2017 Non-shift worker 38 3138

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 437
2017 Non-shift worker 24 3138

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 437
2017 Non-shift worker 54 3138

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 437
2017 Non-shift worker 7 3138

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 437
2017 Non-shift worker 40 3138

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 5 47 19 11 4 14 423
2017 Non-shift worker 4 45 19 12 5 15 3082

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 25 16 18 19 3 6 42 41 441
2017 Non-shift worker 9 19 16 19 27 2 8 31 51 3158

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 10 12 15 48 3 7 16 71 441
2017 Non-shift worker 3 8 10 17 54 2 6 12 77 3157
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