2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 38. Are you a supervisor?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	50	5	11	4	81	14	976
2017	Non-supervisor	39	46	4	8	3	85	11	3657
2014	Supervisor	33	51	4	10	3	84	13	943
2014	Non-supervisor	42	43	4	8	3	85	11	3879
2011	Supervisor	40	48	3	6	2	88	8	822
2011	Non-supervisor	44	43	4	7	2	87	10	2766
2008	Supervisor	35	50	4	10	1	85	11	697
2008	Non-supervisor	37	47	4	8	3	84	11	2326

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	68	21	4	3	2	1	0	91	5	973
2017	Non-supervisor	72	20	3	3	1	0	0	93	4	3653
2014	Supervisor	70	22	3	4	1	0	0	92	5	942
2014	Non-supervisor	74	20	3	2	1	0	0	95	3	3877
2011	Supervisor	75	18	2	3	1	0	0	94	3	822
2011	Non-supervisor	75	18	3	2	1	1	1	94	3	2762
2008	Supervisor	71	20	3	4	1	0	0	92	5	696
2008	Non-supervisor	73	19	2	3	1	0	1	94	4	2322

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	61	18	6	10	5	0	80	14	974
2017	Non-supervisor	68	18	4	6	3	1	87	9	3657
2014	Supervisor	60	21	4	9	5	0	81	15	943
2014	Non-supervisor	67	19	5	6	3	1	86	9	3877
2011	Supervisor	65	18	4	10	3	1	83	12	822
2011	Non-supervisor	68	15	5	7	3	1	85	10	2763
2008	Supervisor	61	19	5	11	3	0	81	14	696
2008	Non-supervisor	67	17	5	6	4	1	85	10	2324

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	37	8	11	5	76	16	971
2017	Non-supervisor	43	35	7	9	5	79	14	3656
2014	Supervisor	50	32	5	9	4	81	13	943
2014	Non-supervisor	46	35	6	8	4	81	12	3878
2011	Supervisor	51	31	7	7	4	83	11	821
2011	Non-supervisor	43	36	8	8	4	79	13	2762

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	27	43	12	12	6	0	70	18	975
2017	Non-supervisor	30	38	11	14	7	0	69	21	3659
2014	Supervisor	31	42	10	14	4	0	73	18	943
2014	Non-supervisor	30	38	11	14	7	0	68	21	3876
2011	Supervisor	34	40	13	10	3	0	74	13	822
2011	Non-supervisor	31	40	10	12	6	1	71	18	2763
2008	Supervisor	23	45	14	12	6	1	68	18	698
2008	Non-supervisor	25	42	13	13	7	1	67	20	2329

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	39	7	4	2	87	6	974
2017	Non-supervisor	37	38	13	7	4	76	11	3650
2014	Supervisor	48	38	6	6	2	86	7	942
2014	Non-supervisor	35	39	13	7	5	74	12	3878
2011	Supervisor	54	33	6	5	1	88	6	820
2011	Non-supervisor	38	36	13	8	6	74	13	2763
2008	Supervisor	50	36	7	6	1	86	7	696
2008	Non-supervisor	31	40	14	9	6	71	15	2329

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	37	5	3	1	91	4	974
2017	Non-supervisor	42	37	9	8	4	79	12	3650
2014	Supervisor	54	36	4	4	1	90	6	943
2014	Non-supervisor	39	38	10	8	5	77	13	3877
2011	Supervisor	57	35	5	3	1	92	4	822
2011	Non-supervisor	38	40	10	7	5	78	12	2765
2008	Supervisor	49	42	5	3	1	91	4	698
2008	Non-supervisor	35	41	10	8	6	76	14	2327

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	37	7	6	2	85	8	973
2017	Non-supervisor	45	37	8	7	2	83	9	3640
2014	Supervisor	49	36	8	6	2	84	8	941
2014	Non-supervisor	44	37	9	7	3	82	9	3875

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	35	10	10	6	0	1	75	15	975
2017	Non-supervisor	44	31	11	7	5	1	0	76	13	3648
2014	Supervisor	33	35	12	13	6	0	0	68	20	943
2014	Non-supervisor	41	33	12	7	5	1	1	75	12	3874
2011	Supervisor	36	40	9	9	4	0	0	77	14	821
2011	Non-supervisor	40	34	11	8	5	1	1	75	13	2764

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	26	8	11	6	0	10	71	19	973
2017	Non-supervisor	39	24	11	9	8	2	7	69	19	3646
2014	Supervisor	35	25	9	10	8	1	13	69	21	943
2014	Non-supervisor	40	23	11	8	7	2	9	71	17	3877
2011	Supervisor	28	24	7	14	13	0	12	60	31	820
2011	Non-supervisor	33	22	11	10	12	2	8	62	25	2764
2008	Supervisor	27	21	9	15	14	1	14	56	33	697
2008	Non-supervisor	31	24	12	12	11	2	8	62	26	2327

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	42	46	6	5	2	87	7	974
2017	Non-supervisor	35	44	10	7	4	78	11	3654
2014	Supervisor	39	44	6	8	2	84	10	942
2014	Non-supervisor	32	42	13	8	5	74	13	3877
2011	Supervisor	48	36	7	7	2	84	9	821
2011	Non-supervisor	35	38	11	8	7	74	15	2762
2008	Supervisor	45	39	7	6	3	84	9	693
2008	Non-supervisor	32	41	12	9	6	73	15	2302

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	31	41	14	9	5	0	72	14	975
2017	Non-supervisor	28	36	15	12	8	0	65	20	3655
2014	Supervisor	29	40	11	13	7	0	69	19	942
2014	Non-supervisor	26	35	17	13	9	0	61	22	3876
2011	Supervisor	28	42	11	13	5	1	70	18	822
2011	Non-supervisor	24	35	16	14	10	0	60	24	2766

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	35	45	10	8	2	0	0	80	10	976
2017	Non-supervisor	37	41	10	8	4	0	0	78	12	3652

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	54	37	5	3	1	0	91	4	974
2017	Non-supervisor	47	38	7	5	3	0	85	7	3651
2014	Supervisor	52	36	7	4	1	0	88	5	942
2014	Non-supervisor	44	39	9	4	2	1	84	7	3878
2011	Supervisor	54	36	5	3	1	0	91	4	822
2011	Non-supervisor	42	40	9	6	3	1	82	9	2764
2008	Supervisor	55	34	6	3	2	0	89	5	695
2008	Non-supervisor	43	38	9	5	4	1	82	9	2327

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	40	11	8	5	0	0	77	12	974
2017	Non-supervisor	30	37	14	10	8	0	0	67	18	3655

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	60	31	6	2	1	91	3	971
2017	Non-supervisor	54	33	9	3	2	87	4	3647
2014	Supervisor	64	28	6	1	1	93	2	943
2014	Non-supervisor	60	28	8	3	1	88	4	3878
2011	Supervisor	65	27	5	2	1	92	3	822
2011	Non-supervisor	57	30	9	3	2	87	4	2765

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	39	7	8	3	0	0	83	10	971
2017	Non-supervisor	29	38	15	11	7	0	0	67	18	3642
2014	Supervisor	36	43	9	8	4	0	0	80	11	942
2014	Non-supervisor	24	40	15	12	7	1	1	65	20	3877
2011	Supervisor	43	40	7	6	2	0	0	84	9	821
2011	Non-supervisor	27	39	14	11	8	1	1	67	19	2761

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	35	8	6	3	0	84	9	970
2017	Non-supervisor	34	35	16	9	6	0	69	15	3648
2014	Supervisor	42	38	9	6	4	0	80	11	942
2014	Non-supervisor	30	36	17	10	6	1	67	16	3875

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	38	11	9	3	0	0	78	12	971
2017	Non-supervisor	35	38	14	8	5	0	0	73	13	3647
2014	Supervisor	38	38	11	9	4	0	0	76	13	942
2014	Non-supervisor	32	39	13	9	5	0	0	72	14	3877
2011	Supervisor	43	39	9	6	3	0	0	82	9	821
2011	Non-supervisor	36	39	12	8	3	1	1	77	11	2758

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	40	7	4	2	86	7	969
2017	Non-supervisor	43	38	11	5	3	81	8	3641
2014	Supervisor	46	39	8	5	2	85	7	943
2014	Non-supervisor	43	36	12	6	3	79	9	3876
2011	Supervisor	51	37	6	5	1	88	6	821
2011	Non-supervisor	40	39	10	7	4	79	11	2764
2008	Supervisor	47	40	7	4	2	87	6	696
2008	Non-supervisor	38	41	11	6	4	79	10	2329

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	34	24	15	8	1	52	24	975
2017	Non-supervisor	46	36	12	4	1	1	83	5	3660
2014	Supervisor	16	30	23	18	13	0	46	30	943
2014	Non-supervisor	42	34	15	4	3	1	77	7	3877
2011	Supervisor	15	32	24	18	10	1	48	28	823
2011	Non-supervisor	39	35	16	5	3	1	75	8	2767
2008	Supervisor	12	27	29	19	13	0	39	32	696
2008	Non-supervisor	35	34	17	8	5	1	70	13	2325

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	13	34	36	12	3	0	1	15	47	975
2017	Non-supervisor	11	22	34	17	11	1	4	29	35	3628
2014	Supervisor	12	34	40	11	3	1	0	13	46	942
2014	Non-supervisor	11	25	34	16	9	1	3	27	37	3868
2011	Supervisor	10	34	40	11	4	1	1	14	45	819
2011	Non-supervisor	12	26	33	16	9	1	3	27	39	2757
2008	Supervisor	16	36	37	9	2	0	0	11	52	694
2008	Non-supervisor	11	25	35	18	7	1	3	26	37	2327

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	19	34	25	10	1	3	36	28	969
2017	Non-supervisor	10	16	25	21	19	3	6	43	29	3616
2014	Supervisor	10	22	37	20	7	2	1	28	34	942
2014	Non-supervisor	11	18	27	21	15	3	5	39	31	3861
2011	Supervisor	7	17	35	27	11	1	3	39	25	819
2011	Non-supervisor	10	17	27	23	15	3	4	41	30	2752
2008	Supervisor	10	28	34	21	5	1	1	27	39	694
2008	Non-supervisor	11	18	30	22	13	3	4	37	31	2315

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	25	34	19	7	1	3	26	39	972
2017	Non-supervisor	11	17	28	18	14	4	8	36	32	3623
2014	Supervisor	16	26	34	17	4	1	2	22	43	942
2014	Non-supervisor	11	18	28	19	13	4	8	35	33	3858
2011	Supervisor	13	23	36	20	6	0	2	27	37	819
2011	Non-supervisor	13	18	28	18	12	4	7	33	35	2744
2008	Supervisor	17	25	33	18	5	0	1	23	43	694
2008	Non-supervisor	14	21	29	18	10	3	6	30	38	2318

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	25	36	19	6	0	2	25	38	974
2017	Non-supervisor	7	14	29	24	19	2	7	46	22	3613
2014	Supervisor	14	26	36	17	4	0	1	22	41	939
2014	Non-supervisor	8	14	29	25	16	2	6	44	24	3852
2011	Supervisor	12	27	39	16	5	1	1	21	39	820
2011	Non-supervisor	10	17	31	22	14	1	5	39	29	2743
2008	Supervisor	15	31	34	17	3	0	0	20	46	695
2008	Non-supervisor	9	17	32	24	12	1	4	39	27	2316

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	30	30	12	5	0	1	18	52	974
2017	Non-supervisor	11	18	25	20	17	2	7	41	32	3620
2014	Supervisor	22	33	31	10	3	1	1	13	56	943
2014	Non-supervisor	13	19	26	19	16	2	6	37	35	3862
2011	Supervisor	24	34	28	8	4	0	1	12	59	821
2011	Non-supervisor	16	22	27	16	12	2	5	30	41	2754
2008	Supervisor	30	38	24	7	1	0	0	8	68	695
2008	Non-supervisor	18	22	25	17	11	1	5	30	43	2314

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	27	34	19	8	0	3	28	36	973
2017	Non-supervisor	13	19	25	18	14	4	7	36	36	3629
2014	Supervisor	13	22	33	22	9	1	1	31	35	942
2014	Non-supervisor	14	19	24	19	14	5	6	37	36	3863
2011	Supervisor	8	21	34	24	10	1	2	35	30	819
2011	Non-supervisor	12	18	26	19	15	3	7	37	34	2750
2008	Supervisor	15	28	34	16	5	0	1	22	44	697
2008	Non-supervisor	17	24	23	17	11	3	5	30	45	2321

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	26	38	17	5	1	2	22	39	973
2017	Non-supervisor	10	16	31	19	14	4	6	37	29	3622
2014	Supervisor	15	27	37	14	4	1	1	19	43	943
2014	Non-supervisor	10	18	31	19	13	3	5	35	31	3859

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	65	19	5	7	3	0	1	85	10	976
2017	Non-supervisor	70	16	5	4	2	0	2	88	7	3657
2014	Supervisor	69	17	4	6	3	0	1	86	10	943
2014	Non-supervisor	73	15	4	3	2	0	2	90	6	3878
2011	Supervisor	69	17	5	6	3	0	1	87	8	820
2011	Non-supervisor	71	13	6	4	3	0	3	87	7	2763
2008	Supervisor	65	15	6	7	4	0	4	83	11	695
2008	Non-supervisor	67	13	4	4	5	1	6	85	10	2327

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	39	13	8	3	2	1	75	11	976
2017	Non-supervisor	30	29	15	8	7	6	5	66	17	3656
2014	Supervisor	40	36	11	5	3	2	2	80	9	943
2014	Non-supervisor	33	29	14	8	6	6	4	69	15	3878

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	30	5	5	3	0	87	8	975
2017	Non-supervisor	47	28	9	8	6	1	76	15	3658
2014	Supervisor	58	29	5	5	2	0	87	8	942
2014	Non-supervisor	49	29	8	8	6	1	79	13	3876

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	37	10	10	4	0	0	76	14	975
2017	Non-supervisor	32	34	13	12	7	2	0	67	20	3655
2014	Supervisor	34	46	8	10	2	0	0	80	12	943
2014	Non-supervisor	29	37	13	12	6	2	1	68	19	3879
2011	Supervisor	36	41	10	9	4	0	0	78	13	823
2011	Non-supervisor	30	35	13	13	7	2	0	66	21	2766
2008	Supervisor	34	43	9	10	3	0	0	77	14	698
2008	Non-supervisor	26	37	14	12	8	3	1	66	20	2328

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	35	9	9	4	2	1	77	14	975
2017	Non-supervisor	23	25	15	12	11	11	1	56	27	3659
2014	Supervisor	46	31	10	7	4	3	1	79	11	942
2014	Non-supervisor	23	27	16	14	10	10	1	55	27	3879
2011	Supervisor	48	29	11	5	5	2	0	79	10	823
2011	Non-supervisor	26	24	16	13	12	8	1	55	28	2761
2008	Supervisor	50	29	9	7	4	2	0	81	11	699
2008	Non-supervisor	24	26	15	12	12	10	2	57	27	2329

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	37	15	17	6	4	2	60	24	975
2017	Non-supervisor	13	20	18	14	11	21	3	44	33	3658
2014	Supervisor	19	37	16	16	7	4	2	59	24	943
2014	Non-supervisor	12	19	19	15	12	19	3	41	34	3878

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	39	6	5	1	88	6	972
2017	Non-supervisor	50	34	8	6	3	84	9	3654
2014	Supervisor	53	36	5	4	1	89	6	941
2014	Non-supervisor	48	36	7	6	2	85	8	3873

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	37	11	8	3	0	0	79	11	976
2017	Non-supervisor	43	33	11	7	5	1	1	77	13	3661
2014	Supervisor	41	36	11	7	4	0	0	77	11	943
2014	Non-supervisor	42	34	11	7	5	1	1	77	12	3878
2011	Supervisor	41	37	9	8	5	0	0	78	13	822
2011	Non-supervisor	39	35	11	9	5	1	0	75	14	2765
2008	Supervisor	33	37	13	12	5	0	0	70	17	697
2008	Non-supervisor	33	34	13	10	8	1	1	69	18	2327

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	33	9	6	3	1	0	82	9	975
2017	Non-supervisor	48	30	10	6	4	2	1	80	10	3660
2014	Supervisor	50	29	11	4	3	2	1	82	7	943
2014	Non-supervisor	48	28	11	5	4	3	1	79	9	3878
2011	Supervisor	49	29	11	6	2	2	0	80	8	821
2011	Non-supervisor	44	29	12	8	4	2	1	76	12	2763
2008	Supervisor	41	32	11	8	5	2	1	76	13	698
2008	Non-supervisor	41	28	12	7	6	4	1	73	14	2328

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	37	7	6	3	0	0	83	9	975
2017	Non-supervisor	47	32	8	7	4	1	1	80	12	3656
2014	Supervisor	50	31	8	7	3	0	0	81	10	943
2014	Non-supervisor	45	33	10	7	4	1	0	79	11	3879
2011	Supervisor	47	34	7	8	3	0	0	81	12	822
2011	Non-supervisor	43	33	10	8	5	0	1	77	13	2762
2008	Supervisor	41	36	9	10	4	0	0	77	14	697
2008	Non-supervisor	39	31	11	10	7	1	1	71	17	2329

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	80	12	3	2	2	0	1	93	4	973
2017	Non-supervisor	79	12	4	1	2	0	2	93	4	3654
2014	Supervisor	82	9	4	3	2	0	1	91	5	942
2014	Non-supervisor	80	12	3	1	2	0	2	94	3	3875
2011	Supervisor	80	10	4	2	2	0	1	92	4	822
2011	Non-supervisor	77	12	4	1	2	0	3	92	3	2766
2008	Supervisor	76	12	3	3	2	1	3	92	5	696
2008	Non-supervisor	79	8	3	2	3	0	5	92	5	2330

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	46	26	7	7	5	3	7	79	13	975
2017	Non-supervisor	51	20	7	5	6	5	6	80	12	3654
2014	Supervisor	46	24	10	5	5	3	8	78	11	943
2014	Non-supervisor	52	22	8	4	4	4	7	82	9	3875
2011	Supervisor	44	24	11	8	5	3	6	74	14	822
2011	Non-supervisor	49	25	7	6	6	2	3	79	13	2763

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	58	26	7	5	2	1	0	86	8	974
2017	Non-supervisor	57	25	7	5	5	1	1	83	10	3655

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	57	27	9	3	2	1	0	86	6	974
2017	Non-supervisor	56	24	10	4	4	2	0	81	8	3658

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	31	9	5	3	1	83	7	973
2017	Non-supervisor	53	26	9	6	5	0	80	11	3654
2014	Supervisor	52	31	9	6	2	0	83	8	943
2014	Non-supervisor	52	28	10	5	4	0	81	9	3877

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	33	38	11	8	2	3	4	77	12	975
2014	Supervisor	29	39	11	8	3	4	6	75	13	942

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	34	35	13	11	4	3	0	71	15	975
2017	Non-supervisor	32	31	15	8	5	8	1	69	15	3660
2014	Supervisor	32	39	11	9	4	4	0	74	14	941
2014	Non-supervisor	33	31	15	6	4	10	1	72	12	3869
2011	Supervisor	35	35	12	11	5	3	0	72	16	822
2011	Non-supervisor	28	30	17	8	8	7	1	63	18	2765

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	36	17	9	5	1	0	69	14	975
2017	Non-supervisor	30	32	17	10	7	4	0	64	18	3657
2014	Supervisor	28	38	16	12	5	1	0	67	17	942
2014	Non-supervisor	31	31	18	9	6	5	0	65	16	3871
2011	Supervisor	29	40	13	10	7	1	0	70	17	822
2011	Non-supervisor	25	31	18	12	10	3	0	58	23	2764
2008	Supervisor	23	38	16	15	7	1	0	61	22	699
2008	Non-supervisor	21	30	20	12	13	4	1	54	25	2329

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	19	40	20	15	5	2	0	59	21	970
2017	Non-supervisor	23	31	19	12	8	7	0	58	21	3654
2014	Supervisor	15	38	19	20	6	3	0	54	27	942
2014	Non-supervisor	22	30	20	12	7	8	1	57	21	3870
2011	Supervisor	15	45	19	12	5	2	0	62	18	822
2011	Non-supervisor	16	33	20	15	8	7	0	53	26	2768
2008	Supervisor	9	37	20	25	8	1	0	46	33	699
2008	Non-supervisor	12	29	21	18	11	9	0	45	32	2324

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	34	18	14	8	3	59	23	975
2017	Non-supervisor	24	27	17	12	12	8	55	26	3656
2014	Supervisor	22	34	17	14	9	4	58	24	942
2014	Non-supervisor	24	26	17	12	10	9	56	25	3866
2011	Supervisor	23	37	15	13	8	5	63	21	823
2011	Non-supervisor	18	28	19	14	13	9	51	29	2766
2008	Supervisor	16	35	18	17	9	6	53	28	699
2008	Non-supervisor	15	27	18	15	15	11	46	33	2325

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	42	19	15	6	1	60	21	973
2017	Non-supervisor	22	31	17	14	10	5	56	26	3654
2014	Supervisor	17	38	18	18	8	1	55	26	942
2014	Non-supervisor	22	32	18	14	9	4	57	24	3863
2011	Supervisor	19	43	16	15	6	1	62	22	821
2011	Non-supervisor	18	34	16	18	11	3	54	30	2764
2008	Supervisor	16	43	14	20	8	0	58	27	699
2008	Non-supervisor	15	33	18	19	12	3	50	31	2325

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	48	13	7	2	0	77	10	976
2017	Non-supervisor	32	40	15	8	4	1	73	12	3647
2014	Supervisor	30	43	14	9	4	1	73	13	941
2014	Non-supervisor	31	41	16	7	3	2	73	11	3871
2011	Supervisor	35	44	10	8	3	1	79	10	823
2011	Non-supervisor	30	43	15	7	3	2	74	10	2761

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	48	42	6	2	1	1	0	91	3	971
2017	Non-supervisor	40	41	10	3	2	3	0	84	6	3644
2014	Supervisor	47	41	9	2	1	1	0	88	3	941
2014	Non-supervisor	39	41	11	4	1	4	0	84	5	3867
2011	Supervisor	48	37	10	3	1	1	0	86	4	822
2011	Non-supervisor	38	38	13	4	2	4	1	80	7	2759

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	36	6	3	2	0	1	89	5	972
2017	Non-supervisor	39	35	11	7	4	2	1	77	12	3644
2014	Supervisor	51	35	7	5	1	1	0	87	6	941
2014	Non-supervisor	40	37	9	6	3	3	1	80	10	3868
2011	Supervisor	56	30	6	5	2	2	0	87	7	822
2011	Non-supervisor	40	35	10	6	4	4	1	78	11	2762
2008	Supervisor	49	35	7	5	3	1	0	85	8	698
2008	Non-supervisor	34	34	11	9	6	5	1	72	16	2327

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	35	13	5	1	2	0	80	7	976
2017	Non-supervisor	30	33	17	9	5	5	1	67	15	3650
2014	Supervisor	38	36	13	7	3	3	0	76	11	940
2014	Non-supervisor	24	33	20	10	5	6	2	62	17	3867
2011	Supervisor	34	41	11	9	3	2	0	77	11	822
2011	Non-supervisor	21	34	20	12	6	6	1	59	19	2765

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	28	16	14	12	5	4	54	29	975
2017	Non-supervisor	19	23	17	13	13	11	3	50	31	3650
2014	Supervisor	22	26	17	14	11	7	4	53	28	941
2014	Non-supervisor	19	22	18	15	13	11	3	48	32	3866
2011	Supervisor	22	21	16	15	11	9	5	50	31	821
2011	Non-supervisor	16	21	17	15	15	13	3	43	36	2763

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	56	22	8	8	3	1	1	80	11	976
2017	Non-supervisor	61	20	7	4	2	2	4	86	6	3656
2014	Supervisor	54	23	9	8	3	1	2	79	12	941
2014	Non-supervisor	62	20	7	3	3	2	3	87	6	3864

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	66	21	6	4	2	1	1	89	5	975
2017	Non-supervisor	66	19	5	3	1	2	2	90	5	3651
2014	Supervisor	69	21	5	3	1	1	1	91	4	941
2014	Non-supervisor	67	20	5	3	1	3	2	91	4	3861
2011	Supervisor	72	18	5	3	0	1	1	91	3	821
2011	Non-supervisor	68	18	6	3	1	2	2	90	4	2763
2008	Supervisor	65	19	7	5	1	1	1	86	6	696
2008	Non-supervisor	65	19	6	3	2	3	2	88	5	2327

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	41	16	12	5	1	0	67	17	976
2017	Non-supervisor	26	30	18	12	10	3	1	59	23	3652
2014	Supervisor	23	41	16	12	7	1	0	65	19	941
2014	Non-supervisor	22	29	18	15	11	4	1	54	27	3867
2011	Supervisor	27	39	15	12	6	0	0	67	18	822
2011	Non-supervisor	22	33	18	14	11	2	0	56	26	2763
2008	Supervisor	18	40	15	17	9	1	0	59	26	694
2008	Non-supervisor	17	32	18	16	13	3	0	51	31	2325

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	32	16	13	7	1	1	63	21	974
2017	Non-supervisor	22	27	15	16	15	3	2	52	33	3646
2014	Supervisor	25	33	15	13	11	1	2	59	25	940
2014	Non-supervisor	18	23	15	17	20	4	2	44	40	3868
2011	Supervisor	25	33	13	15	12	1	2	59	27	822
2011	Non-supervisor	15	26	14	20	21	3	2	43	42	2763
2008	Supervisor	19	35	15	17	12	1	2	55	30	697
2008	Non-supervisor	15	30	14	17	19	2	1	48	38	2322

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	29	45	14	8	3	2	0	75	11	976
2017	Non-supervisor	21	36	21	10	6	5	0	61	17	3654

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	38	8	2	1	1	0	88	3	973
2017	Non-supervisor	44	32	14	3	3	3	1	79	6	3648
2014	Supervisor	54	32	9	2	1	3	0	88	3	939
2014	Non-supervisor	51	30	11	3	2	4	0	84	5	3863

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	44	42	7	5	2	1	87	6	975
2017	Non-supervisor	45	36	10	5	2	1	83	7	3659
2014	Supervisor	50	35	8	4	2	1	87	6	940
2014	Non-supervisor	49	33	10	4	2	2	84	6	3872
2011	Supervisor	46	36	10	5	2	2	83	7	822
2011	Non-supervisor	38	35	14	6	4	3	75	11	2769

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	50	39	6	3	2	88	5	976
2017	Non-supervisor	50	34	8	4	3	85	7	3647
2014	Supervisor	54	32	8	3	2	86	6	938
2014	Non-supervisor	54	32	8	4	2	87	6	3866
2011	Supervisor	51	34	9	4	2	84	6	821
2011	Non-supervisor	44	35	11	6	4	79	10	2763
2008	Supervisor	42	38	11	7	2	80	9	699
2008	Non-supervisor	35	38	12	8	6	74	14	2324

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	43	33	15	5	3	0	77	8	971
2017	Non-supervisor	42	31	15	6	5	1	74	11	3653
2014	Supervisor	35	38	14	8	3	1	74	12	940
2014	Non-supervisor	38	35	15	7	5	1	73	11	3868
2011	Supervisor	42	34	13	7	3	0	76	11	821
2011	Non-supervisor	34	32	17	9	6	1	67	15	2760

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	37	12	6	3	79	9	969
2017	Non-supervisor	40	34	14	7	5	74	12	3651
2014	Supervisor	36	37	15	8	4	74	12	941
2014	Non-supervisor	37	36	15	8	4	74	12	3865
2011	Supervisor	41	37	11	8	3	79	10	821
2011	Non-supervisor	33	35	16	9	6	68	15	2759
2008	Supervisor	34	39	13	10	4	74	13	698
2008	Non-supervisor	30	39	15	11	6	69	17	2322

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	41	27	15	9	5	3	0	71	14	974
2017	Non-supervisor	36	25	17	10	7	4	1	65	18	3655
2014	Supervisor	36	26	17	11	6	3	1	65	17	939
2014	Non-supervisor	34	26	17	10	8	4	1	63	19	3870
2011	Supervisor	41	25	14	11	5	3	0	69	16	820
2011	Non-supervisor	33	25	17	11	9	4	1	61	21	2758
2008	Supervisor	34	29	14	12	6	4	1	66	19	698
2008	Non-supervisor	28	26	17	14	10	5	0	57	25	2322

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Supervisor	32	42	26	974
2017	Non-supervisor	29	35	35	3658
2014	Supervisor	32	35	33	941
2014	Non-supervisor	29	36	36	3868
2011	Supervisor	31	42	27	823
2011	Non-supervisor	32	34	34	2766

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Supervisor	12	44	33	4	1	6	312
2017	Non-supervisor	8	38	29	6	11	8	1064
2014	Supervisor	16	38	33	4	9999	10	299
2014	Non-supervisor	9	35	31	10	9999	15	1101
2011	Supervisor	21	35	36	4	9999	4	256
2011	Non-supervisor	12	37	35	7	9999	10	884

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	14	86	975
2017	Non-supervisor	15	85	3657
2014	Supervisor	14	86	939
2014	Non-supervisor	15	85	3864

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	136
2017	Non-supervisor	55	553
2014	Supervisor	29	136
2014	Non-supervisor	52	565

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	64	136
2017	Non-supervisor	62	553
2014	Supervisor	61	136
2014	Non-supervisor	64	565

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	25	136
2017	Non-supervisor	3	553
2014	Supervisor	20	136
2014	Non-supervisor	2	565

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	136
2017	Non-supervisor	553
2014	Supervisor	136
2014	Non-supervisor	565

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	5	553
2014	Supervisor	7	136
2014	Non-supervisor	4	565

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	5	136
2017	Non-supervisor	6	553
2014	Supervisor	4	136
2014	Non-supervisor	5	565

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	136
2017	Non-supervisor	5	553
2014	Supervisor	4	136
2014	Non-supervisor	3	565

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	137
2017	Non-supervisor	35	554
2014	Supervisor	52	136
2014	Non-supervisor	32	563

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Supervisor	33	137
2017	Non-supervisor	39	554
2014	Supervisor	35	136
2014	Non-supervisor	41	563

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Supervisor	46	137
2017	Non-supervisor	44	554
2014	Supervisor	47	136
2014	Non-supervisor	44	563

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	137
2017	Non-supervisor	43	554
2014	Supervisor	45	136
2014	Non-supervisor	41	563

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Supervisor	23	137
2017	Non-supervisor	25	554
2014	Supervisor	33	136
2014	Non-supervisor	25	563

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Supervisor	54	137
2017	Non-supervisor	56	554
2014	Supervisor	51	136
2014	Non-supervisor	51	563

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	137
2017	Non-supervisor	30	554
2014	Supervisor	50	136
2014	Non-supervisor	33	563

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	554
2014	Supervisor	7	136
2014	Non-supervisor	8	563

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	137
2017	Non-supervisor	9	554
2014	Supervisor	16	136
2014	Non-supervisor	11	563

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	137
2017	Non-supervisor	48	554
2014	Supervisor	42	136
2014	Non-supervisor	49	563

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	137
2017	Non-supervisor	22	554
2014	Supervisor	28	136
2014	Non-supervisor	23	563

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	137
2017	Non-supervisor	14	554
2014	Supervisor	15	136
2014	Non-supervisor	12	563

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	50	137
2017	Non-supervisor	50	554
2014	Supervisor	62	135
2014	Non-supervisor	50	563

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	28	137
2017	Non-supervisor	25	554
2014	Supervisor	33	135
2014	Non-supervisor	29	563

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	137
2017	Non-supervisor	5	554
2014	Supervisor	23	135
2014	Non-supervisor	8	563

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	137
2017	Non-supervisor	18	554
2014	Supervisor	15	135
2014	Non-supervisor	22	563

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	15	137
2017	Non-supervisor	9	554
2014	Supervisor	16	135
2014	Non-supervisor	11	563

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	5	554
2014	Supervisor	7	135
2014	Non-supervisor	7	563

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	137
2017	Non-supervisor	13	554
2014	Supervisor	13	135
2014	Non-supervisor	14	563

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	11	137
2017	Non-supervisor	8	554
2014	Supervisor	10	135
2014	Non-supervisor	11	563

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	29	137
2017	Non-supervisor	30	554
2014	Supervisor	20	135
2014	Non-supervisor	25	563

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	133
2017	Non-supervisor	16	524
2014	Supervisor	10	126
2014	Non-supervisor	13	524

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	133
2017	Non-supervisor	21	524
2014	Supervisor	10	126
2014	Non-supervisor	21	524

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	133
2017	Non-supervisor	12	524
2014	Supervisor	8	126
2014	Non-supervisor	13	524

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	133
2017	Non-supervisor	8	524
2014	Supervisor	6	126
2014	Non-supervisor	8	524

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	4	133
2017	Non-supervisor	12	524
2014	Supervisor	13	126
2014	Non-supervisor	12	524

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	21	133
2017	Non-supervisor	14	524
2014	Supervisor	8	126
2014	Non-supervisor	12	524

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	133
2017	Non-supervisor	16	524
2014	Supervisor	14	126
2014	Non-supervisor	16	524

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	133
2017	Non-supervisor	10	524
2014	Supervisor	10	126
2014	Non-supervisor	8	524

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	7	133
2017	Non-supervisor	11	524
2014	Supervisor	12	126
2014	Non-supervisor	11	524

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	23	133
2017	Non-supervisor	22	524
2014	Supervisor	29	126
2014	Non-supervisor	24	524

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	9	133
2017	Non-supervisor	8	524
2014	Supervisor	9	126
2014	Non-supervisor	10	524

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	40	133
2017	Non-supervisor	43	524
2014	Supervisor	44	126
2014	Non-supervisor	47	524

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	52	133
2017	Non-supervisor	46	524
2014	Supervisor	47	126
2014	Non-supervisor	49	524

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	1	524

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	133
2017	Non-supervisor	12	524
2014	Supervisor	23	126
2014	Non-supervisor	9	524

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	94	6	137
2017	Non-supervisor	92	8	553

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	21	24	19	6	4	20	7	62	13	974
2017	Non-supervisor	18	16	18	5	5	28	10	54	16	3652
2014	Supervisor	21	22	18	6	5	21	7	60	15	941
2014	Non-supervisor	19	15	18	6	5	29	10	54	17	3868

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	32	34	18	5	3	7	1	73	8	974
2017	Non-supervisor	31	27	18	5	4	14	2	68	10	3650
2014	Supervisor	32	33	17	4	4	10	1	72	9	941
2014	Non-supervisor	31	25	18	5	4	16	2	67	11	3867
2011	Supervisor	41	35	13	4	3	4	0	79	8	822
2011	Non-supervisor	34	34	14	6	4	8	0	74	11	2759

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	37	46	4	3	0	1	10	92	4	973
2017	Non-supervisor	22	45	12	9	4	3	4	73	14	3657
2014	Supervisor	37	43	5	3	1	1	11	90	4	941
2014	Non-supervisor	22	47	11	7	3	4	6	77	11	3865
2011	Supervisor	39	42	4	4	0	0	10	91	5	823
2011	Non-supervisor	24	51	12	8	3	1	2	77	11	2757
2008	Supervisor	36	42	5	4	1	0	12	89	5	698
2008	Non-supervisor	23	49	11	10	4	2	2	74	14	2330

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	11	26	19	8	5	20	11	54	18	971
2017	Non-supervisor	12	20	20	9	6	25	8	49	22	3644
2014	Supervisor	15	23	18	8	5	18	14	55	18	941
2014	Non-supervisor	10	21	21	7	5	24	11	48	19	3863
2011	Supervisor	16	25	20	9	4	19	8	57	16	822
2011	Non-supervisor	10	24	23	10	7	21	5	46	23	2756

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	49	28	7	2	1	4	10	90	3	973
2017	Non-supervisor	41	29	11	3	2	11	5	82	5	3656
2014	Supervisor	46	27	7	3	1	4	12	88	4	939
2014	Non-supervisor	37	29	11	3	1	13	6	82	5	3866
2011	Supervisor	48	26	8	3	1	5	10	86	4	823
2011	Non-supervisor	39	31	12	3	2	10	2	81	6	2758
2008	Supervisor	39	33	8	3	1	5	12	85	5	699
2008	Non-supervisor	34	34	12	3	2	11	2	79	7	2328

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	40	33	8	4	1	5	9	85	5	972
2017	Non-supervisor	33	29	13	3	2	14	5	76	7	3645
2014	Supervisor	38	30	9	4	2	6	11	82	7	941
2014	Non-supervisor	30	28	14	4	2	17	6	75	7	3859
2011	Supervisor	41	27	12	3	1	6	10	82	5	823
2011	Non-supervisor	31	30	16	5	3	13	2	72	10	2757
2008	Supervisor	37	30	11	6	2	3	11	78	9	697
2008	Non-supervisor	27	33	15	8	5	10	2	68	15	2330

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	5	95	972
2017	Non-supervisor	8	92	3658
2014	Supervisor	6	94	940
2014	Non-supervisor	8	92	3852

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Supervisor	35	51
2017	Non-supervisor	36	282
2014	Supervisor	33	58
2014	Non-supervisor	36	283

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	76	51
2017	Non-supervisor	81	282
2014	Supervisor	78	58
2014	Non-supervisor	77	283

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Supervisor	17	51
2017	Non-supervisor	2	282
2014	Supervisor	14	58
2014	Non-supervisor	2	283

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Supervisor	51
2017	Non-supervisor	282
2014	Supervisor	58

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	282
2014	Non-supervisor	6	283

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	51
2017	Non-supervisor	4	282
2014	Supervisor	0	58
2014	Non-supervisor	5	283

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	16	51
2017	Non-supervisor	9	282
2014	Non-supervisor	8	283

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	51
2017	Non-supervisor	26	281
2014	Supervisor	18	58
2014	Non-supervisor	23	285

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Supervisor	24	51
2017	Non-supervisor	22	281
2014	Supervisor	20	58
2014	Non-supervisor	20	285

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	51
2017	Non-supervisor	17	281
2014	Supervisor	11	58
2014	Non-supervisor	18	285

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	281
2014	Non-supervisor	6	285

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Supervisor	36	51
2017	Non-supervisor	25	281
2014	Supervisor	18	58
2014	Non-supervisor	22	285

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Supervisor	31	51
2017	Non-supervisor	22	281
2014	Supervisor	22	58
2014	Non-supervisor	17	285

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	2	281
2014	Non-supervisor	4	285

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	51
2017	Non-supervisor	2	281

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	51
2017	Non-supervisor	10	281
2014	Non-supervisor	8	285

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Supervisor	26	51
2017	Non-supervisor	20	281
2014	Supervisor	18	58
2014	Non-supervisor	18	285

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	51
2017	Non-supervisor	0	281

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	51
2017	Non-supervisor	14	281
2014	Supervisor	19	58
2014	Non-supervisor	15	285

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Supervisor	51
2017	Non-supervisor	281
2014	Supervisor	58
2014	Non-supervisor	285

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	13	51
2017	Non-supervisor	19	281
2014	Supervisor	25	58
2014	Non-supervisor	29	285

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	51
2017	Non-supervisor	30	281
2014	Supervisor	32	58
2014	Non-supervisor	26	284

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	51
2017	Non-supervisor	11	281
2014	Supervisor	16	58
2014	Non-supervisor	14	284

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	6	281
2014	Non-supervisor	5	284

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	16	281
2014	Supervisor	12	58
2014	Non-supervisor	17	284

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	281
2014	Non-supervisor	6	284

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	51
2017	Non-supervisor	6	281
2014	Non-supervisor	9	284

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	6	281
2014	Non-supervisor	11	284

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	7	281
2014	Supervisor	10	58
2014	Non-supervisor	6	284

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	69	51
2017	Non-supervisor	53	281
2014	Supervisor	45	58
2014	Non-supervisor	48	284

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	5	265
2014	Supervisor	9	56
2014	Non-supervisor	8	261

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	15	265
2014	Supervisor	9	56
2014	Non-supervisor	11	261

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	51
2017	Non-supervisor	4	265
2014	Non-supervisor	4	261

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	51
2017	Non-supervisor	3	265
2014	Non-supervisor	2	261

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	8	265
2014	Non-supervisor	5	261

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	14	51
2017	Non-supervisor	12	265
2014	Supervisor	15	56
2014	Non-supervisor	8	261

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	12	51
2017	Non-supervisor	11	265
2014	Supervisor	10	56
2014	Non-supervisor	7	261

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Non-supervisor	12	265
2014	Supervisor	8	56
2014	Non-supervisor	9	261

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	51
2017	Non-supervisor	23	265
2014	Supervisor	21	56
2014	Non-supervisor	19	261

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	51
2017	Non-supervisor	12	265
2014	Non-supervisor	7	261

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Supervisor	47	51
2017	Non-supervisor	46	265
2014	Supervisor	51	56
2014	Non-supervisor	44	261

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	0	51

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Supervisor	57	51
2017	Non-supervisor	59	265
2014	Supervisor	49	56
2014	Non-supervisor	60	261

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	10	51
2017	Non-supervisor	14	265
2014	Supervisor	18	56
2014	Non-supervisor	11	261

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	98	2	50
2017	Non-supervisor	91	9	282

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	23	20	18	2	1	28	7	67	5	973
2017	Non-supervisor	19	16	18	3	3	32	9	60	10	3650
2014	Supervisor	25	18	18	2	2	29	6	65	6	939
2014	Non-supervisor	20	14	18	3	2	33	9	59	9	3861

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	39	33	15	2	1	9	2	80	3	971
2017	Non-supervisor	33	28	16	3	3	15	2	74	7	3645
2014	Supervisor	38	29	15	2	2	13	1	78	4	940
2014	Non-supervisor	33	25	17	3	2	18	2	73	6	3862
2011	Supervisor	50	33	9	2	1	5	0	88	3	822
2011	Non-supervisor	40	34	12	4	2	8	0	80	6	2758

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	12	20	21	18	27	0	1	33	45	975
2017	Non-supervisor	15	19	20	18	26	1	2	34	45	3653

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	7	19	31	24	17	0	0	27	42	974
2017	Non-supervisor	23	29	27	13	7	0	1	52	21	3657

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	30	28	19	12	1	0	40	31	974
2017	Non-supervisor	29	29	21	11	6	1	3	60	18	3643

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	9	25	27	22	16	0	1	34	39	974
2017	Non-supervisor	26	25	22	13	10	1	3	54	24	3647

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	32	22	12	8	0	2	58	20	976
2017	Non-supervisor	52	22	11	4	2	1	9	82	6	3647

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	15	31	30	13	10	0	1	47	23	972
2017	Non-supervisor	33	29	19	10	7	0	2	63	17	3640

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	25	38	22	10	4	0	1	64	14	973
2017	Non-supervisor	33	31	18	10	5	1	2	66	15	3636

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	14	28	31	18	8	0	0	43	26	970
2017	Non-supervisor	27	30	21	12	6	1	2	59	19	3638

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	24	34	23	11	6	0	1	59	18	972
2017	Non-supervisor	33	28	19	10	6	1	2	63	17	3639

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	18	30	26	14	11	0	1	49	25	971
2017	Non-supervisor	31	32	19	10	6	0	2	65	16	3627

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	52	24	13	6	2	0	1	78	8	974
2017	Non-supervisor	54	23	12	4	3	0	3	80	7	3646

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	77	11	5	2	2	1	2	90	4	975
2017	Non-supervisor	72	12	5	4	3	1	4	88	7	3650

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	30	8	3	1	0	1	87	5	975
2017	Non-supervisor	61	23	8	3	2	0	3	86	6	3648

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	61	24	7	3	4	1	1	86	7	971
2017	Non-supervisor	62	17	8	5	4	0	3	82	9	3644

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	45	33	14	5	1	0	1	79	7	975
2017	Non-supervisor	61	6	2	1	1	0	29	95	2	3644

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	64	23	8	3	1	0	2	88	3	968
2017	Non-supervisor	71	13	4	2	1	0	9	93	3	3635

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	76	13	4	2	2	0	2	92	4	975
2017	Non-supervisor	51	16	10	8	11	0	4	70	20	3653

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	55	28	12	3	1	0	2	84	4	970
2017	Non-supervisor	51	26	13	5	3	0	3	79	7	3648

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	6	23	45	18	8	0	0	29	26	974
2017	Non-supervisor	15	32	36	12	5	0	0	47	17	3658

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	10	25	42	17	5	0	0	22	35	975
2017	Non-supervisor	7	17	40	24	12	0	1	36	23	3647

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	43	19	11	6	3	0	63	18	973
2017	Non-supervisor	17	34	20	12	8	8	1	57	22	3657

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	17	42	18	16	6	1	0	60	22	975
2017	Non-supervisor	19	37	18	13	9	3	1	58	23	3656

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	12	88	974
2017	Non-supervisor	19	81	3655
2014	Supervisor	11	89	938
2014	Non-supervisor	15	85	3854

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Supervisor	83	17	114
2017	Non-supervisor	77	23	680
2014	Supervisor	73	27	101
2014	Non-supervisor	78	22	571

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	61	27	4	5	1	1	89	6	95
2017	Non-supervisor	45	37	5	9	4	1	82	13	526
2014	Supervisor	44	38	4	8	4	1	83	13	74
2014	Non-supervisor	56	32	6	3	2	0	89	6	450

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	16	23	25	16	17	2	1	16	84	974
2017	Non-supervisor	20	21	22	14	18	3	1	21	79	3661

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	20	784
2017	Non-supervisor	29	2791

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	784
2017	Non-supervisor	38	2791

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	19	784
2017	Non-supervisor	27	2791

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Supervisor	69	784
2017	Non-supervisor	49	2791

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Supervisor	6	784
2017	Non-supervisor	7	2791

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Supervisor	39	784
2017	Non-supervisor	40	2791

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Supervisor	3	41	21	15	5	15	779
2017	Non-supervisor	4	47	18	11	5	15	2726

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	8	18	16	20	30	1	8	29	54	790
2017	Non-supervisor	10	20	16	19	25	2	8	34	49	2809

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Supervisor	2	5	8	20	57	1	7	8	83	790
2017	Non-supervisor	4	9	11	16	52	2	6	13	75	2808

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 38. Are you a supervisor?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me