2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 107. What is your first official language?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 46 4 9 3 0 0 84 13 3104
2017 First official language - French 37 47 6 8 2 0 0 84 10 1524
2014 First official language - English 41 44 3 9 3 0 0 84 12 3344
2014 First official language - French 38 47 4 8 2 0 0 86 10 1459
2011 First official language - English 41 46 3 8 2 0 0 87 10 2435
2011 First official language - French 46 40 5 5 2 0 0 87 7 1128
2008 First official language - English 35 48 4 10 3 0 0 83 13 2044
2008 First official language - French 40 47 6 5 2 0 0 87 7 973

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 80 15 2 1 1 0 1 96 2 3102
2017 First official language - French 53 32 5 6 2 1 0 86 8 1519
2014 First official language - English 81 14 2 1 1 0 1 97 1 3343
2014 First official language - French 55 32 4 5 2 0 0 88 7 1457
2011 First official language - English 82 13 2 1 0 0 1 97 1 2433
2011 First official language - French 59 27 5 5 2 1 0 88 8 1126
2008 First official language - English 80 15 2 1 1 0 1 96 2 2042
2008 First official language - French 58 28 4 7 3 0 0 87 9 970

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 79 15 2 2 1 0 1 95 3 3102
2017 First official language - French 40 24 10 17 9 0 0 65 26 1524
2014 First official language - English 78 16 2 2 1 0 1 95 3 3342
2014 First official language - French 39 26 10 16 9 0 1 65 25 1459
2011 First official language - English 81 13 3 2 1 0 1 94 3 2433
2011 First official language - French 39 23 10 19 8 0 1 63 27 1127
2008 First official language - English 79 15 3 2 1 0 1 94 3 2043
2008 First official language - French 37 25 10 19 9 0 0 63 28 971

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 35 6 10 5 0 0 79 15 3100
2017 First official language - French 40 37 10 9 5 0 0 77 14 1522
2014 First official language - English 47 34 6 8 4 0 0 81 13 3344
2014 First official language - French 45 36 7 9 3 0 0 81 12 1458
2011 First official language - English 46 34 8 8 5 0 0 80 13 2430
2011 First official language - French 43 36 9 7 3 0 0 80 11 1128

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 39 10 14 7 0 0 68 22 3105
2017 First official language - French 29 41 13 12 5 0 0 70 17 1524
2014 First official language - English 30 38 10 16 7 0 0 68 22 3343
2014 First official language - French 31 41 12 12 5 0 0 72 16 1457
2011 First official language - English 30 40 10 13 6 0 1 71 18 2434
2011 First official language - French 33 40 12 9 5 0 1 74 14 1126
2008 First official language - English 23 42 12 15 8 0 1 66 22 2047
2008 First official language - French 27 43 15 9 5 0 1 70 14 974

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 41 37 12 7 3 0 0 78 10 3100
2017 First official language - French 37 42 12 6 3 0 0 79 9 1519
2014 First official language - English 39 38 12 7 4 0 0 77 12 3343
2014 First official language - French 36 40 13 6 4 0 0 76 11 1458
2011 First official language - English 42 35 11 7 5 0 0 77 12 2432
2011 First official language - French 40 36 12 7 4 0 0 77 11 1126
2008 First official language - English 35 39 11 9 6 0 0 74 15 2046
2008 First official language - French 34 39 14 7 4 1 0 74 11 973

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 35 8 7 3 0 0 82 10 3100
2017 First official language - French 39 41 9 7 4 0 0 80 11 1519
2014 First official language - English 42 37 9 7 5 0 0 79 12 3342
2014 First official language - French 41 39 9 7 4 0 0 80 11 1459
2011 First official language - English 42 39 8 6 4 0 0 82 10 2436
2011 First official language - French 41 38 10 7 3 0 0 80 11 1126
2008 First official language - English 39 41 9 7 5 0 0 80 11 2046
2008 First official language - French 38 40 9 8 5 0 0 78 13 973

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 35 8 7 2 0 0 83 9 3096
2017 First official language - French 43 41 9 5 2 0 0 84 7 1513
2014 First official language - English 46 36 8 7 3 0 0 82 10 3339
2014 First official language - French 42 40 10 6 2 0 0 82 7 1458

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 45 31 10 8 6 0 0 76 14 3099
2017 First official language - French 40 34 13 8 4 0 1 74 13 1519
2014 First official language - English 41 32 12 9 5 0 1 74 14 3339
2014 First official language - French 36 37 13 7 5 1 2 74 12 1459
2011 First official language - English 41 35 10 8 5 1 0 77 13 2432
2011 First official language - French 36 35 13 9 5 1 1 73 14 1128

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 22 10 10 9 2 8 67 21 3098
2017 First official language - French 39 28 10 8 6 2 8 74 15 1516
2014 First official language - English 39 22 10 8 8 2 10 70 19 3344
2014 First official language - French 39 26 11 8 5 1 9 73 15 1457
2011 First official language - English 31 23 11 12 13 2 8 60 28 2431
2011 First official language - French 34 23 10 10 10 2 11 66 23 1128
2008 First official language - English 30 22 10 14 14 2 9 58 31 2044
2008 First official language - French 31 27 13 9 9 1 9 66 20 974

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 42 9 7 4 0 0 80 11 3101
2017 First official language - French 33 48 10 6 3 0 0 81 9 1522
2014 First official language - English 35 42 11 7 5 0 0 77 12 3343
2014 First official language - French 31 44 12 8 4 0 0 75 13 1457
2011 First official language - English 38 38 10 8 6 0 0 76 14 2432
2011 First official language - French 38 38 11 8 5 0 0 76 13 1126
2008 First official language - English 36 39 10 9 6 0 0 76 14 2019
2008 First official language - French 33 42 13 7 4 0 0 76 11 970

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 30 36 14 12 8 0 0 66 20 3101
2017 First official language - French 26 41 16 11 5 0 1 67 16 1524
2014 First official language - English 27 35 15 13 9 0 0 62 22 3341
2014 First official language - French 26 37 17 13 6 0 0 63 20 1458
2011 First official language - English 25 37 14 14 9 0 0 62 24 2435
2011 First official language - French 25 36 17 14 7 0 0 62 21 1128

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 39 40 9 8 4 0 0 79 12 3102
2017 First official language - French 31 46 11 8 3 0 0 77 11 1521

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 34 6 4 2 0 0 87 7 3100
2017 First official language - French 40 44 9 4 3 0 0 84 7 1520
2014 First official language - English 49 36 8 4 2 0 0 85 7 3344
2014 First official language - French 39 42 11 4 2 1 0 82 7 1457
2011 First official language - English 47 37 8 5 3 1 0 85 8 2433
2011 First official language - French 40 42 8 6 3 1 0 83 8 1128
2008 First official language - English 48 37 7 5 3 0 0 85 8 2045
2008 First official language - French 41 39 10 5 3 1 0 81 8 971

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 35 13 10 8 0 0 69 18 3100
2017 First official language - French 28 41 15 10 6 0 0 69 15 1524

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 58 30 8 2 2 0 0 88 4 3094
2017 First official language - French 50 38 8 2 2 0 0 88 4 1519
2014 First official language - English 64 26 7 2 1 0 0 89 4 3343
2014 First official language - French 55 33 9 2 1 0 0 88 3 1459
2011 First official language - English 61 28 8 2 1 0 0 89 3 2436
2011 First official language - French 53 32 9 3 2 0 0 86 5 1126

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 37 12 10 6 0 0 72 16 3091
2017 First official language - French 29 39 15 10 6 0 1 68 16 1517
2014 First official language - English 27 41 12 12 7 1 1 69 19 3343
2014 First official language - French 24 41 17 11 5 0 1 66 17 1457
2011 First official language - English 31 40 11 10 7 0 0 72 16 2432
2011 First official language - French 29 38 14 11 7 1 1 68 18 1125

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 34 13 9 5 0 0 73 14 3093
2017 First official language - French 34 36 17 8 5 0 0 71 13 1520
2014 First official language - English 33 36 14 9 7 0 1 69 16 3339
2014 First official language - French 31 39 17 9 4 0 0 70 13 1459

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 35 13 8 4 0 0 74 13 3096
2017 First official language - French 31 43 14 8 4 0 0 74 12 1517
2014 First official language - English 35 37 12 9 6 0 0 73 15 3341
2014 First official language - French 29 43 15 9 3 0 0 72 12 1459
2011 First official language - English 38 39 11 8 4 1 1 78 11 2426
2011 First official language - French 37 41 11 7 3 1 1 78 10 1128

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 36 10 5 3 0 0 82 9 3086
2017 First official language - French 38 44 11 4 2 0 0 82 6 1519
2014 First official language - English 46 34 10 6 3 0 0 81 9 3341
2014 First official language - French 38 41 13 5 3 0 0 79 8 1459
2011 First official language - English 43 38 8 6 4 0 0 82 10 2433
2011 First official language - French 41 38 11 6 3 0 0 80 10 1127
2008 First official language - English 41 40 9 6 4 0 0 81 10 2045
2008 First official language - French 38 43 11 5 3 0 0 81 8 974

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 40 35 15 6 3 0 1 76 9 3106
2017 First official language - French 39 38 13 6 2 0 1 78 8 1524
2014 First official language - English 37 33 17 7 5 0 1 70 12 3344
2014 First official language - French 38 35 16 7 4 0 1 73 11 1457
2011 First official language - English 33 34 19 8 5 0 1 68 13 2437
2011 First official language - French 35 36 16 8 4 0 1 72 12 1128
2008 First official language - English 29 32 21 11 7 0 1 61 18 2043
2008 First official language - French 32 33 18 9 6 0 1 66 15 972

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 23 35 17 10 1 3 28 36 3084
2017 First official language - French 11 28 33 15 7 1 5 23 41 1514
2014 First official language - English 11 25 36 15 9 1 3 25 37 3334
2014 First official language - French 12 30 33 14 6 1 3 22 44 1456
2011 First official language - English 12 28 35 14 8 1 2 23 41 2428
2011 First official language - French 11 28 33 17 6 1 3 25 41 1124
2008 First official language - English 13 26 36 16 6 1 2 23 40 2042
2008 First official language - French 10 31 34 16 6 1 3 23 42 973

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 15 27 22 18 2 5 44 27 3070
2017 First official language - French 9 19 28 20 13 4 6 37 32 1510
2014 First official language - English 10 17 28 23 15 3 4 40 29 3330
2014 First official language - French 12 22 31 18 9 4 5 30 37 1453
2011 First official language - English 10 17 29 25 15 2 3 41 28 2423
2011 First official language - French 10 18 28 23 13 3 5 39 30 1124
2008 First official language - English 11 20 31 22 11 2 3 35 33 2035
2008 First official language - French 9 21 31 22 11 3 4 35 32 968

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 17 29 19 15 3 7 38 31 3077
2017 First official language - French 12 23 30 16 8 4 7 27 40 1513
2014 First official language - English 11 17 28 21 13 3 7 38 31 3324
2014 First official language - French 16 24 31 13 6 3 6 21 45 1456
2011 First official language - English 13 18 30 19 12 3 6 33 34 2419
2011 First official language - French 13 22 30 16 9 3 7 28 39 1120
2008 First official language - English 14 21 31 18 9 2 5 30 37 2036
2008 First official language - French 14 24 29 16 7 4 6 25 42 970

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 7 15 30 23 18 1 5 44 24 3072
2017 First official language - French 9 19 31 21 12 2 6 36 30 1510
2014 First official language - English 9 14 30 24 16 1 5 43 25 3318
2014 First official language - French 10 21 31 21 9 2 5 33 33 1453
2011 First official language - English 9 18 34 21 14 1 3 36 28 2420
2011 First official language - French 12 23 30 20 8 2 5 30 38 1119
2008 First official language - English 10 19 31 25 11 1 3 37 30 2037
2008 First official language - French 11 23 35 18 7 1 4 27 35 968

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 20 27 18 16 2 5 36 35 3075
2017 First official language - French 14 21 25 19 13 2 7 34 38 1514
2014 First official language - English 15 20 26 18 15 2 4 35 37 3329
2014 First official language - French 15 26 28 15 9 2 6 26 44 1456
2011 First official language - English 19 25 27 14 11 1 3 26 45 2428
2011 First official language - French 17 25 26 14 9 1 6 25 46 1123
2008 First official language - English 23 26 24 14 9 1 3 24 51 2035
2008 First official language - French 17 25 26 17 8 1 6 27 45 968

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 12 19 28 19 14 3 6 37 33 3080
2017 First official language - French 14 24 27 15 10 4 6 28 42 1517
2014 First official language - English 13 18 26 21 14 4 5 38 34 3328
2014 First official language - French 14 23 26 18 10 4 5 31 40 1457
2011 First official language - English 11 17 29 21 14 3 5 38 31 2423
2011 First official language - French 11 23 25 20 12 3 7 35 37 1122
2008 First official language - English 15 23 26 18 11 2 4 30 41 2040
2008 First official language - French 20 28 23 16 7 3 4 24 52 972

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 11 17 32 18 14 3 5 34 31 3081
2017 First official language - French 9 20 32 19 10 4 6 32 33 1510
2014 First official language - English 11 19 31 18 13 3 4 34 33 3326
2014 First official language - French 12 22 34 17 8 3 5 27 37 1456
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 80 12 4 1 1 0 2 94 2 3104
2017 First official language - French 46 26 8 12 7 0 1 74 18 1524
2014 First official language - English 81 11 3 1 1 0 2 95 2 3343
2014 First official language - French 53 23 6 10 7 0 1 77 17 1459
2011 First official language - English 79 10 4 1 1 0 3 93 2 2431
2011 First official language - French 51 22 8 10 8 0 1 73 19 1127
2008 First official language - English 74 11 4 2 2 1 7 92 4 2041
2008 First official language - French 51 19 6 11 11 0 2 71 23 975

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 29 14 8 7 5 4 68 16 3103
2017 First official language - French 25 35 17 8 5 5 5 67 14 1524
2014 First official language - English 37 30 13 8 5 4 3 72 14 3343
2014 First official language - French 30 32 15 7 4 6 5 70 13 1459

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 26 8 9 7 1 0 77 16 3103
2017 First official language - French 47 34 9 5 4 1 0 82 9 1525
2014 First official language - English 51 27 7 8 6 1 0 78 14 3341
2014 First official language - French 50 33 7 4 4 1 0 85 8 1458

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 32 12 14 8 1 0 66 22 3101
2017 First official language - French 34 40 13 8 4 2 0 75 12 1524
2014 First official language - English 29 37 11 13 7 2 1 68 20 3345
2014 First official language - French 30 42 13 9 3 2 0 74 12 1458
2011 First official language - English 30 35 12 14 8 2 0 66 22 2435
2011 First official language - French 35 39 12 7 4 2 0 75 12 1129
2008 First official language - English 27 36 12 13 8 2 1 65 22 2045
2008 First official language - French 29 44 13 8 3 2 0 75 11 975

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 25 13 12 11 10 1 59 26 3104
2017 First official language - French 26 32 16 10 8 8 1 63 20 1525
2014 First official language - English 27 26 15 13 10 9 1 58 26 3344
2014 First official language - French 28 32 14 9 8 9 1 66 19 1457
2011 First official language - English 30 24 15 12 12 7 1 59 26 2431
2011 First official language - French 34 27 14 10 8 7 1 66 19 1128
2008 First official language - English 29 24 13 11 11 9 1 60 26 2046
2008 First official language - French 31 32 14 9 6 7 1 68 17 976

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 22 16 16 11 18 2 46 34 3103
2017 First official language - French 13 27 19 12 7 18 3 51 25 1525
2014 First official language - English 14 22 19 15 12 15 3 44 34 3343
2014 First official language - French 12 24 20 14 8 18 3 47 28 1459

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 32 7 7 3 0 0 83 10 3099
2017 First official language - French 46 41 8 4 1 0 0 87 5 1522
2014 First official language - English 50 35 7 6 2 0 0 85 8 3338
2014 First official language - French 48 39 7 4 1 0 0 88 5 1457
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 32 10 8 5 0 0 77 13 3108
2017 First official language - French 39 37 12 7 4 0 1 77 11 1524
2014 First official language - English 43 34 11 7 5 1 0 77 12 3343
2014 First official language - French 39 37 12 7 4 1 1 77 11 1459
2011 First official language - English 39 36 10 9 6 0 0 75 15 2437
2011 First official language - French 41 36 11 8 3 1 1 78 11 1125
2008 First official language - English 34 34 12 11 8 1 0 68 19 2043
2008 First official language - French 32 37 14 9 6 1 1 71 15 975

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 51 28 8 6 4 2 1 81 10 3105
2017 First official language - French 42 35 12 5 3 1 0 79 9 1525
2014 First official language - English 50 26 11 5 4 2 1 79 9 3344
2014 First official language - French 45 33 12 4 3 2 1 80 8 1458
2011 First official language - English 46 29 11 8 4 2 1 76 12 2434
2011 First official language - French 45 30 12 6 3 2 1 78 9 1125
2008 First official language - English 43 27 11 8 7 3 1 73 16 2045
2008 First official language - French 37 35 14 7 4 3 1 74 11 975

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 30 8 7 5 1 0 80 12 3102
2017 First official language - French 41 40 8 7 3 0 0 81 11 1524
2014 First official language - English 47 32 9 7 4 1 0 80 11 3344
2014 First official language - French 44 36 9 6 4 1 1 80 10 1459
2011 First official language - English 44 31 9 9 5 0 0 76 15 2434
2011 First official language - French 43 37 10 6 3 0 1 80 10 1125
2008 First official language - English 41 30 10 10 8 1 0 72 18 2045
2008 First official language - French 38 36 12 9 4 1 1 75 13 976

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 85 8 3 1 1 0 2 95 1 3097
2017 First official language - French 67 19 5 3 4 0 1 87 8 1525
2014 First official language - English 85 9 2 1 1 0 2 96 1 3341
2014 First official language - French 71 16 4 4 4 0 1 88 8 1458
2011 First official language - English 82 9 3 0 1 0 3 95 1 2437
2011 First official language - French 68 17 6 4 4 0 1 86 8 1126
2008 First official language - English 82 7 2 1 1 1 6 95 2 2045
2008 First official language - French 69 15 4 5 5 0 1 85 11 975

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 19 7 5 6 4 6 80 12 3099
2017 First official language - French 45 25 8 6 6 4 7 78 13 1525
2014 First official language - English 53 21 8 3 4 4 7 82 9 3342
2014 First official language - French 45 26 8 6 4 4 7 80 11 1457
2011 First official language - English 51 25 7 6 5 2 3 80 12 2435
2011 First official language - French 41 27 9 8 7 2 5 73 17 1125

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 23 7 6 5 1 1 83 10 3101
2017 First official language - French 54 30 8 4 3 1 1 84 7 1523

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 59 22 9 4 4 2 0 82 8 3101
2017 First official language - French 51 29 11 4 3 1 0 81 7 1526

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 55 26 9 6 4 0 0 81 10 3099
2017 First official language - French 49 30 11 6 4 1 0 79 10 1523
2014 First official language - English 54 27 9 5 4 0 0 81 9 3344
2014 First official language - French 48 32 10 5 3 1 0 81 8 1457
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 35 37 9 8 3 4 4 78 12 602
2017 First official language - French 29 40 14 9 1 2 5 74 11 370
2014 First official language - English 31 37 11 9 3 4 6 75 13 597
2014 First official language - French 26 40 11 7 4 5 7 76 12 340

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 30 14 9 6 8 0 70 16 3105
2017 First official language - French 28 37 17 8 4 6 1 69 13 1525
2014 First official language - English 35 31 13 7 4 9 0 73 13 3339
2014 First official language - French 28 37 16 6 4 9 1 71 11 1456
2011 First official language - English 30 30 16 9 8 6 0 65 19 2434
2011 First official language - French 28 33 17 9 5 7 1 67 15 1128

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 32 15 10 7 3 0 66 18 3101
2017 First official language - French 27 35 19 10 6 3 0 64 16 1526
2014 First official language - English 32 32 16 9 6 4 0 67 16 3341
2014 First official language - French 25 34 21 11 5 4 0 62 16 1457
2011 First official language - English 27 33 15 12 10 2 0 61 23 2434
2011 First official language - French 23 34 21 10 8 4 1 59 18 1127
2008 First official language - English 23 31 18 13 13 3 0 55 26 2047
2008 First official language - French 20 34 22 12 9 3 0 56 21 975

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 31 17 13 8 6 0 59 23 3096
2017 First official language - French 19 35 24 10 5 6 0 58 17 1523
2014 First official language - English 23 31 17 14 7 7 0 58 23 3340
2014 First official language - French 16 33 25 13 6 7 1 52 20 1457
2011 First official language - English 16 36 18 16 9 6 0 55 26 2436
2011 First official language - French 15 36 24 12 5 7 0 55 19 1129
2008 First official language - English 11 29 18 22 12 7 0 44 36 2045
2008 First official language - French 10 34 26 16 7 7 0 48 24 972

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 27 16 13 12 7 0 56 26 3102
2017 First official language - French 20 30 19 12 9 8 0 55 23 1524
2014 First official language - English 26 27 16 12 10 8 0 58 25 3335
2014 First official language - French 19 28 21 14 9 9 1 53 25 1458
2011 First official language - English 20 30 16 14 13 7 0 54 28 2435
2011 First official language - French 18 29 21 13 8 10 0 53 24 1129
2008 First official language - English 17 27 15 15 16 10 0 48 35 2046
2008 First official language - French 11 31 23 15 9 11 0 47 27 972

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 23 31 16 16 10 4 0 56 27 3100
2017 First official language - French 19 37 21 12 7 3 0 58 20 1522
2014 First official language - English 23 33 16 15 9 4 0 58 26 3334
2014 First official language - French 17 34 23 14 8 4 0 53 23 1456
2011 First official language - English 18 35 14 18 11 3 0 55 30 2434
2011 First official language - French 18 37 20 15 7 3 0 57 23 1126
2008 First official language - English 16 34 14 22 12 2 0 51 35 2046
2008 First official language - French 15 38 24 14 7 2 0 55 21 972
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 34 40 13 8 4 1 0 74 12 3095
2017 First official language - French 27 46 16 7 3 1 0 73 10 1523
2014 First official language - English 33 41 14 8 4 1 0 75 11 3340
2014 First official language - French 26 43 19 8 3 2 0 70 11 1459
2011 First official language - English 32 43 14 7 3 1 0 76 10 2432
2011 First official language - French 29 44 14 8 3 1 0 75 11 1127

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 38 8 3 2 2 0 86 5 3092
2017 First official language - French 33 47 12 2 2 3 0 83 4 1518
2014 First official language - English 45 38 9 3 1 3 0 86 5 3340
2014 First official language - French 32 47 13 3 1 4 0 83 4 1456
2011 First official language - English 44 36 12 4 2 2 0 82 6 2430
2011 First official language - French 32 43 13 4 2 6 0 80 6 1126

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 33 9 6 4 2 1 81 10 3091
2017 First official language - French 35 41 11 7 4 2 1 78 11 1520
2014 First official language - English 46 34 8 5 3 2 1 83 9 3341
2014 First official language - French 33 42 10 7 3 3 1 79 10 1457
2011 First official language - English 45 32 9 6 4 3 1 80 10 2433
2011 First official language - French 39 37 8 7 4 4 1 80 11 1126
2008 First official language - English 39 32 10 8 6 4 1 75 15 2046
2008 First official language - French 34 38 11 8 5 4 1 76 13 973

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 32 15 8 5 3 1 72 13 3097
2017 First official language - French 24 37 20 9 4 5 1 65 14 1524
2014 First official language - English 30 33 17 9 5 4 1 67 14 3339
2014 First official language - French 19 34 22 11 5 9 2 58 18 1457
2011 First official language - English 26 37 16 11 6 4 0 65 18 2435
2011 First official language - French 21 34 21 11 5 7 2 60 17 1127

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 23 15 14 14 9 3 51 32 3098
2017 First official language - French 16 26 20 12 11 10 5 50 27 1522
2014 First official language - English 22 22 17 15 13 9 2 50 31 3338
2014 First official language - French 15 24 19 14 12 12 4 47 31 1458
2011 First official language - English 18 21 18 14 15 11 3 45 34 2432
2011 First official language - French 16 20 16 17 13 14 5 44 36 1127

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 70 16 6 2 1 2 4 91 3 3103
2017 First official language - French 38 29 11 10 5 2 3 71 17 1524
2014 First official language - English 70 18 5 1 1 1 4 92 2 3338
2014 First official language - French 41 28 11 11 7 1 2 71 18 1457

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 75 14 5 1 1 2 2 93 2 3100
2017 First official language - French 47 33 7 6 4 2 2 83 10 1521
2014 First official language - English 74 15 4 1 1 3 3 94 2 3335
2014 First official language - French 52 32 6 6 2 2 1 86 8 1457
2011 First official language - English 76 14 4 1 1 2 2 94 2 2433
2011 First official language - French 54 26 9 7 2 2 1 82 9 1126
2008 First official language - English 72 14 6 2 1 2 2 91 3 2044
2008 First official language - French 51 29 8 7 2 2 1 82 9 973

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 26 31 17 13 10 3 1 59 24 3102
2017 First official language - French 26 36 19 11 6 3 0 64 17 1521
2014 First official language - English 21 30 17 15 12 4 1 54 28 3340
2014 First official language - French 24 34 20 12 7 3 0 60 20 1458
2011 First official language - English 22 34 16 14 11 2 1 57 27 2434
2011 First official language - French 24 36 19 11 7 2 0 61 19 1126
2008 First official language - English 18 33 16 17 14 3 0 52 32 2039
2008 First official language - French 18 35 20 15 9 3 0 55 24 974

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 27 14 16 15 3 2 53 32 3095
2017 First official language - French 22 31 17 13 11 3 1 56 26 1520
2014 First official language - English 20 24 14 16 20 4 2 46 39 3339
2014 First official language - French 20 26 17 17 15 3 2 48 34 1459
2011 First official language - English 17 27 13 19 20 2 2 46 40 2434
2011 First official language - French 18 27 18 19 15 2 2 47 35 1126
2008 First official language - English 16 31 13 18 20 2 1 48 39 2042
2008 First official language - French 17 33 18 14 13 3 2 52 29 971

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 37 19 10 6 4 0 64 16 3102
2017 First official language - French 21 39 21 9 5 6 0 63 15 1523

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 48 30 13 3 3 3 1 81 6 3093
2017 First official language - French 38 40 13 3 2 3 1 81 5 1523
2014 First official language - English 53 28 10 3 2 4 0 84 5 3336
2014 First official language - French 47 35 10 3 1 4 1 86 4 1457

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 35 9 5 2 1 0 83 8 3103
2017 First official language - French 42 42 9 4 2 1 0 85 5 1526
2014 First official language - English 51 32 10 4 2 2 0 84 6 3344
2014 First official language - French 48 37 9 3 1 2 0 86 4 1458
2011 First official language - English 39 35 13 6 4 3 0 76 11 2438
2011 First official language - French 40 37 13 5 2 2 0 79 8 1128

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 32 8 5 3 0 0 85 8 3100
2017 First official language - French 46 41 8 3 2 0 0 87 5 1518
2014 First official language - English 55 30 8 4 3 0 0 85 7 3339
2014 First official language - French 51 38 7 3 1 0 0 89 4 1456
2011 First official language - English 47 32 10 6 4 0 0 79 10 2434
2011 First official language - French 43 39 10 4 2 0 0 83 7 1125
2008 First official language - English 37 37 12 8 6 0 0 74 14 2045
2008 First official language - French 37 41 12 7 3 0 0 78 10 972

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 44 30 14 7 5 1 0 75 11 3097
2017 First official language - French 38 34 17 5 4 1 0 74 9 1522
2014 First official language - English 40 34 14 7 5 0 0 74 12 3341
2014 First official language - French 32 39 17 7 3 1 0 72 11 1458
2011 First official language - English 37 32 15 9 6 0 0 69 15 2431
2011 First official language - French 35 34 18 7 4 1 0 70 12 1125

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 42 33 12 7 5 0 0 76 12 3100
2017 First official language - French 36 37 17 6 3 1 0 74 9 1515
2014 First official language - English 39 35 13 8 5 0 0 74 12 3342
2014 First official language - French 32 40 17 8 3 1 0 72 11 1455
2011 First official language - English 36 35 14 9 6 0 0 71 15 2430
2011 First official language - French 33 37 17 8 4 0 0 71 12 1125
2008 First official language - English 32 38 13 11 6 0 0 69 17 2042
2008 First official language - French 30 41 16 9 4 0 0 71 13 972

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 38 24 16 10 7 3 1 66 18 3100
2017 First official language - French 35 28 17 9 6 4 1 66 16 1524
2014 First official language - English 36 24 17 10 7 4 1 63 19 3342
2014 First official language - French 30 30 17 11 8 4 1 63 20 1458
2011 First official language - English 36 25 16 11 8 3 1 64 20 2429
2011 First official language - French 33 26 17 11 9 4 0 62 20 1125
2008 First official language - English 30 26 16 14 9 5 1 59 24 2043
2008 First official language - French 28 28 17 12 10 4 0 59 23 971
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 First official language - English 29 36 35 3104
2017 First official language - French 32 38 30 1523
2014 First official language - English 28 36 36 3344
2014 First official language - French 33 35 32 1456
2011 First official language - English 28 37 34 2437
2011 First official language - French 39 32 29 1127

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 First official language - English 10 39 27 6 10 9 898
2017 First official language - French 8 42 35 4 6 5 474
2014 First official language - English 12 33 29 10 9999 16 918
2014 First official language - French 8 40 36 6 9999 10 477
2011 First official language - English 15 33 33 9 9999 10 690
2011 First official language - French 12 42 38 2 9999 6 443
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 15 85 3105
2017 First official language - French 14 86 1522
2014 First official language - English 15 85 3340
2014 First official language - French 13 87 1454

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 53 479
2017 First official language - French 44 211
2014 First official language - English 49 505
2014 First official language - French 43 193

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 60 479
2017 First official language - French 66 211
2014 First official language - English 62 505
2014 First official language - French 66 193

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 479
2017 First official language - French 8 211
2014 First official language - English 5 505
2014 First official language - French 7 193

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 479
2017 First official language - French 0 211
2014 First official language - English 0 505
2014 First official language - French 0 193

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 479
2017 First official language - French 5 211
2014 First official language - English 4 505
2014 First official language - French 5 193

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 479
2017 First official language - French 6 211
2014 First official language - English 6 505
2014 First official language - French 3 193

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 479
2017 First official language - French 3 211
2014 First official language - English 4 505
2014 First official language - French 3 193

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 36 480
2017 First official language - French 32 212
2014 First official language - English 35 504
2014 First official language - French 38 193

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 First official language - English 38 480
2017 First official language - French 36 212
2014 First official language - English 36 504
2014 First official language - French 49 193

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 480
2017 First official language - French 42 212
2014 First official language - English 43 504
2014 First official language - French 48 193

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 43 480
2017 First official language - French 40 212
2014 First official language - English 42 504
2014 First official language - French 43 193

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 480
2017 First official language - French 21 212
2014 First official language - English 26 504
2014 First official language - French 27 193

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 480
2017 First official language - French 59 212
2014 First official language - English 49 504
2014 First official language - French 56 193

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 First official language - English 31 480
2017 First official language - French 28 212
2014 First official language - English 34 504
2014 First official language - French 42 193

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 480
2017 First official language - French 7 212
2014 First official language - English 7 504
2014 First official language - French 8 193

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 480
2017 First official language - French 9 212
2014 First official language - English 11 504
2014 First official language - French 15 193

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 First official language - English 47 480
2017 First official language - French 43 212
2014 First official language - English 48 504
2014 First official language - French 46 193

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 480
2017 First official language - French 21 212
2014 First official language - English 24 504
2014 First official language - French 22 193

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 480
2017 First official language - French 11 212
2014 First official language - English 12 504
2014 First official language - French 12 193

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 49 480
2017 First official language - French 53 212
2014 First official language - English 52 503
2014 First official language - French 55 193

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 27 480
2017 First official language - French 24 212
2014 First official language - English 29 503
2014 First official language - French 32 193

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 480
2017 First official language - French 5 212
2014 First official language - English 9 503
2014 First official language - French 15 193

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 17 480
2017 First official language - French 13 212
2014 First official language - English 19 503
2014 First official language - French 24 193

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 480
2017 First official language - French 9 212
2014 First official language - English 11 503
2014 First official language - French 15 193

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 480
2017 First official language - French 4 212
2014 First official language - English 5 503
2014 First official language - French 11 193

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 13 480
2017 First official language - French 13 212
2014 First official language - English 14 503
2014 First official language - French 13 193

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 480
2017 First official language - French 8 212
2014 First official language - English 9 503
2014 First official language - French 13 193

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 32 480
2017 First official language - French 26 212
2014 First official language - English 27 503
2014 First official language - French 15 193

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 454
2017 First official language - French 14 204
2014 First official language - English 12 475
2014 First official language - French 13 173

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 20 454
2017 First official language - French 19 204
2014 First official language - English 19 475
2014 First official language - French 18 173

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 454
2017 First official language - French 12 204
2014 First official language - English 11 475
2014 First official language - French 14 173

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 454
2017 First official language - French 11 204
2014 First official language - English 7 475
2014 First official language - French 8 173

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 454
2017 First official language - French 12 204
2014 First official language - English 12 475
2014 First official language - French 11 173

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 454
2017 First official language - French 18 204
2014 First official language - English 11 475
2014 First official language - French 12 173

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 454
2017 First official language - French 18 204
2014 First official language - English 15 475
2014 First official language - French 17 173

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 454
2017 First official language - French 8 204
2014 First official language - English 9 475
2014 First official language - French 9 173

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 9 454
2017 First official language - French 14 204
2014 First official language - English 10 475
2014 First official language - French 15 173

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 24 454
2017 First official language - French 18 204
2014 First official language - English 24 475
2014 First official language - French 27 173

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 454
2017 First official language - French 9 204
2014 First official language - English 8 475
2014 First official language - French 15 173

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 44 454
2017 First official language - French 38 204
2014 First official language - English 46 475
2014 First official language - French 48 173

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 52 454
2017 First official language - French 37 204
2014 First official language - English 51 475
2014 First official language - French 42 173

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 454
2017 First official language - French 12 204
2014 First official language - English 12 475
2014 First official language - French 10 173

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 92 8 479
2017 First official language - French 91 9 212

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 17 18 6 5 25 9 55 17 3099
2017 First official language - French 16 19 19 4 3 28 11 57 12 1522
2014 First official language - English 20 16 18 6 5 25 8 55 17 3342
2014 First official language - French 16 16 16 5 4 31 11 55 16 1459

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 27 17 5 4 12 2 69 11 3098
2017 First official language - French 27 32 19 4 3 13 2 69 8 1521
2014 First official language - English 34 25 18 5 4 13 1 69 10 3343
2014 First official language - French 24 29 18 5 3 19 2 67 10 1457
2011 First official language - English 36 33 14 6 5 6 0 73 11 2431
2011 First official language - French 34 37 13 5 2 9 1 78 8 1125
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 28 47 8 7 3 2 6 81 11 3103
2017 First official language - French 20 42 15 10 4 3 5 68 16 1523
2014 First official language - English 26 46 8 6 3 3 7 81 10 3339
2014 First official language - French 23 46 14 6 3 3 5 75 10 1459
2011 First official language - English 28 51 9 5 2 1 4 83 7 2432
2011 First official language - French 25 44 13 11 2 1 4 73 14 1127
2008 First official language - English 29 47 8 7 3 1 5 81 10 2047
2008 First official language - French 20 47 13 11 5 2 3 70 17 975

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 22 20 9 6 22 8 50 21 3091
2017 First official language - French 9 21 19 7 6 27 11 49 20 1521
2014 First official language - English 12 21 21 8 5 21 12 49 20 3338
2014 First official language - French 10 21 19 6 5 27 11 51 18 1458
2011 First official language - English 12 25 22 10 7 19 5 48 23 2430
2011 First official language - French 12 22 21 9 4 24 8 50 19 1127

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 46 26 9 2 2 9 6 84 5 3102
2017 First official language - French 35 34 11 2 1 11 5 82 4 1523
2014 First official language - English 40 26 10 3 1 12 8 82 5 3338
2014 First official language - French 36 36 10 2 1 10 6 85 3 1459
2011 First official language - English 42 29 11 3 2 9 4 81 6 2432
2011 First official language - French 40 33 10 4 1 9 4 84 5 1128
2008 First official language - English 37 32 10 3 3 9 5 81 7 2046
2008 First official language - French 31 38 13 4 1 10 4 80 6 975

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 28 12 4 2 12 5 79 7 3093
2017 First official language - French 30 34 14 3 2 13 5 77 6 1519
2014 First official language - English 32 26 13 4 2 15 8 75 8 3334
2014 First official language - French 30 34 12 3 1 14 6 80 5 1458
2011 First official language - English 34 29 15 5 3 11 3 74 9 2432
2011 First official language - French 32 31 15 5 1 11 5 75 7 1127
2008 First official language - English 30 30 15 7 5 9 5 69 14 2045
2008 First official language - French 28 37 13 7 3 8 4 73 12 976
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 7 93 3103
2017 First official language - French 7 93 1524
2014 First official language - English 8 92 3329
2014 First official language - French 7 93 1455

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 First official language - English 35 227
2017 First official language - French 38 106
2014 First official language - English 38 243
2014 First official language - French 30 97

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 82 227
2017 First official language - French 77 106
2014 First official language - English 76 243
2014 First official language - French 82 97

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 227
2014 First official language - English 4 243

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 227
2017 First official language - French 0 106
2014 First official language - English 0 243

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 227
2017 First official language - French 8 106
2014 First official language - English 6 243

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 227
2017 First official language - French 5 106
2014 First official language - English 5 243

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 227
2017 First official language - French 13 106
2014 First official language - English 7 243
2014 First official language - French 9 97

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 227
2017 First official language - French 31 105
2014 First official language - English 25 245
2014 First official language - French 16 97

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 First official language - English 21 227
2017 First official language - French 25 105
2014 First official language - English 22 245
2014 First official language - French 16 97

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 227
2017 First official language - French 21 105
2014 First official language - English 18 245
2014 First official language - French 16 97

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 227
2017 First official language - French 9 105
2014 First official language - English 5 245
2014 First official language - French 6 97

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 First official language - English 29 227
2017 First official language - French 23 105
2014 First official language - English 25 245
2014 First official language - French 11 97

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 227
2017 First official language - French 18 105
2014 First official language - English 18 245
2014 First official language - French 17 97

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 First official language - English 3 227
2014 First official language - English 4 245
2014 First official language - French 8 97

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 227
2017 First official language - French 6 105
2014 First official language - English 6 245
2014 First official language - French 10 97

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 227
2017 First official language - French 16 105
2014 First official language - English 16 245
2014 First official language - French 23 97

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 227
2017 First official language - French 0 105

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 First official language - English 16 227
2017 First official language - French 7 105
2014 First official language - English 18 245
2014 First official language - French 10 97

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 First official language - English 0 227
2017 First official language - French 0 105
2014 First official language - English 0 245
2014 First official language - French 0 97

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 14 227
2017 First official language - French 27 105
2014 First official language - English 25 245
2014 First official language - French 36 97

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 30 226
2017 First official language - French 23 106
2014 First official language - English 26 244
2014 First official language - French 28 97

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 226
2017 First official language - French 8 106
2014 First official language - English 14 244
2014 First official language - French 15 97

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 226
2014 First official language - English 4 244
2014 First official language - French 9 97

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 226
2017 First official language - French 11 106
2014 First official language - English 15 244
2014 First official language - French 18 97

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 8 226
2014 First official language - English 5 244
2014 First official language - French 8 97

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 226
2017 First official language - French 5 106
2014 First official language - English 7 244
2014 First official language - French 9 97

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 226
2017 First official language - French 9 106
2014 First official language - English 9 244
2014 First official language - French 12 97

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 7 226
2014 First official language - English 6 244
2014 First official language - French 9 97

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 54 226
2017 First official language - French 59 106
2014 First official language - English 50 244
2014 First official language - French 41 97

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 5 215
2014 First official language - English 6 227
2014 First official language - French 15 89

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 15 215
2017 First official language - French 10 101
2014 First official language - English 12 227
2014 First official language - French 9 89

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 4 215
2014 First official language - English 4 227

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 215
2014 First official language - English 4 227
2014 First official language - French 8 89

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 215
2017 First official language - French 13 101
2014 First official language - English 9 227
2014 First official language - French 11 89

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 11 215
2017 First official language - French 12 101
2014 First official language - English 9 227
2014 First official language - French 6 89

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 12 215
2017 First official language - French 10 101
2014 First official language - English 7 227
2014 First official language - French 11 89

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 23 215
2017 First official language - French 22 101
2014 First official language - English 21 227
2014 First official language - French 15 89

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 215
2017 First official language - French 15 101
2014 First official language - English 5 227
2014 First official language - French 13 89

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 First official language - English 46 215
2017 First official language - French 47 101
2014 First official language - English 44 227
2014 First official language - French 49 89

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 First official language - English 62 215
2017 First official language - French 53 101
2014 First official language - English 62 227
2014 First official language - French 51 89

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 10 215
2017 First official language - French 19 101
2014 First official language - English 12 227
2014 First official language - French 12 89

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 92 8 228
2017 First official language - French 92 8 104

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 16 18 3 3 31 8 61 9 3101
2017 First official language - French 17 20 18 2 2 31 9 62 7 1519
2014 First official language - English 22 14 19 3 2 31 8 60 9 3336
2014 First official language - French 17 16 15 2 1 37 11 64 7 1457

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 37 27 15 3 2 13 2 76 6 3098
2017 First official language - French 28 33 17 2 2 14 3 74 5 1514
2014 First official language - English 38 24 16 3 2 15 1 74 6 3336
2014 First official language - French 26 30 16 2 1 21 3 74 5 1458
2011 First official language - English 43 33 11 3 2 7 0 82 6 2432
2011 First official language - French 39 36 11 3 1 9 0 83 4 1128
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 15 20 21 18 26 0 1 35 44 3101
2017 First official language - French 13 18 20 19 28 1 2 31 48 1525

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 21 29 25 15 9 0 1 50 24 3106
2017 First official language - French 17 22 33 16 10 0 1 40 27 1522

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 27 31 20 12 7 0 2 60 19 3097
2017 First official language - French 21 25 26 15 9 1 3 48 25 1516

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 25 26 22 14 11 1 2 52 25 3098
2017 First official language - French 19 24 25 17 12 1 3 44 30 1520

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 49 23 12 5 3 1 7 78 8 3101
2017 First official language - French 41 25 16 6 3 1 9 73 10 1519

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 30 21 10 8 0 1 60 18 3084
2017 First official language - French 30 28 21 11 8 0 2 59 19 1524

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 32 32 19 9 5 0 2 66 15 3083
2017 First official language - French 30 33 19 10 4 1 2 65 15 1522

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 24 31 23 14 7 0 1 56 21 3083
2017 First official language - French 25 28 24 13 6 1 2 55 19 1521

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 33 29 19 10 7 0 2 63 17 3083
2017 First official language - French 29 30 21 11 5 1 3 61 17 1524

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 29 33 20 11 6 0 1 63 17 3076
2017 First official language - French 28 28 22 11 8 0 3 58 19 1518

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 54 24 13 4 3 0 2 80 8 3095
2017 First official language - French 54 22 13 5 3 0 4 79 8 1522

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 74 11 4 4 3 1 3 89 6 3099
2017 First official language - French 70 12 6 3 4 1 5 87 6 1523

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 60 25 7 3 2 0 2 87 5 3097
2017 First official language - French 58 22 9 4 2 0 4 84 6 1523

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 62 19 8 4 4 0 2 83 8 3090
2017 First official language - French 62 16 8 6 4 0 4 82 10 1522

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 57 11 4 2 1 0 25 91 3 3096
2017 First official language - French 59 13 5 2 1 1 20 90 4 1520

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 69 15 5 2 1 0 8 92 3 3083
2017 First official language - French 69 14 6 2 1 1 7 91 3 1517

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 53 16 9 8 10 0 3 72 18 3102
2017 First official language - French 62 13 7 6 7 1 5 79 13 1523

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 52 27 12 4 2 0 3 81 6 3096
2017 First official language - French 50 25 14 5 2 0 3 78 8 1519

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 13 32 37 13 5 0 0 45 18 3106
2017 First official language - French 13 26 40 14 5 0 1 39 20 1523

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 8 18 41 22 10 0 0 33 26 3098
2017 First official language - French 6 19 39 23 12 0 1 35 25 1521

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 18 37 18 13 8 6 1 59 22 3105
2017 First official language - French 16 35 23 10 7 8 1 56 19 1522

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 20 37 17 14 9 3 1 59 23 3105
2017 First official language - French 17 40 20 14 7 3 1 58 21 1523
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 17 83 3101
2017 First official language - French 17 83 1525
2014 First official language - English 15 85 3330
2014 First official language - French 12 88 1455

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 First official language - English 77 23 541
2017 First official language - French 79 21 250
2014 First official language - English 78 22 503
2014 First official language - French 75 25 169

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 47 34 4 9 5 0 1 82 14 420
2017 First official language - French 47 36 7 7 1 0 1 84 8 198
2014 First official language - English 56 31 5 4 3 1 0 87 8 396
2014 First official language - French 48 38 7 4 0 0 2 89 4 128
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 19 23 22 15 18 3 1 19 81 3106
2017 First official language - French 21 19 24 15 18 2 1 22 78 1526

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 28 2411
2017 First official language - French 24 1163

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 37 2411
2017 First official language - French 41 1163

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 26 2411
2017 First official language - French 24 1163

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 First official language - English 56 2411
2017 First official language - French 49 1163

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 First official language - English 6 2411
2017 First official language - French 10 1163

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 First official language - English 39 2411
2017 First official language - French 40 1163

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 First official language - English 4 45 19 12 5 15 2366
2017 First official language - French 4 46 19 10 5 16 1137

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 10 20 15 20 27 2 6 33 51 2426
2017 First official language - French 8 20 17 18 24 1 12 32 49 1171

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 First official language - English 3 8 10 16 55 3 6 12 77 2426
2017 First official language - French 3 8 11 19 51 1 7 13 75 1170
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