2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 106. In total, how many years have you been working in your current department or agency?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	47	42	3	6	2	89	8	1490
2017	3 to 10 years in current department or agency	34	48	5	10	3	82	13	1966
2017	11 to 20 years in current department or agency	32	48	5	11	4	80	16	796
2017	More than 20 years in current department or agency	30	53	4	10	4	82	13	310
2014	Less than 3 years in current department or agency	44	42	3	8	2	87	10	1581
2014	3 to 10 years in current department or agency	39	45	4	9	3	85	12	1955
2014	11 to 20 years in current department or agency	36	47	4	10	3	83	13	838
2014	More than 20 years in current department or agency	35	49	4	9	3	83	13	391

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	78	15	2	2	1	0	0	94	3	1491
2017	3 to 10 years in current department or agency	68	23	3	3	1	0	1	92	5	1963
2017	11 to 20 years in current department or agency	68	22	5	3	1	1	0	91	4	793
2017	More than 20 years in current department or agency	69	25	3	2	1	1	1	95	2	307
2014	Less than 3 years in current department or agency	76	17	3	2	1	0	0	95	3	1579
2014	3 to 10 years in current department or agency	73	20	3	2	1	0	0	94	3	1954
2014	11 to 20 years in current department or agency	70	22	3	3	1	0	1	93	4	838
2014	More than 20 years in current department or agency	72	23	1	2	1	1	1	96	3	391

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	72	16	4	5	3	1	89	7	1491
2017	3 to 10 years in current department or agency	64	18	6	7	4	1	83	12	1962
2017	11 to 20 years in current department or agency	61	21	6	9	3	0	82	12	796
2017	More than 20 years in current department or agency	68	19	2	8	3	1	87	10	310
2014	Less than 3 years in current department or agency	69	18	5	5	3	1	87	8	1581
2014	3 to 10 years in current department or agency	63	20	4	8	4	1	84	12	1955
2014	11 to 20 years in current department or agency	65	19	5	7	4	1	84	11	838
2014	More than 20 years in current department or agency	69	19	4	3	3	1	89	6	389

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	32	6	8	3	83	11	1488
2017	3 to 10 years in current department or agency	38	38	8	11	5	76	16	1966
2017	11 to 20 years in current department or agency	37	36	9	12	6	73	18	795
2017	More than 20 years in current department or agency	35	40	8	10	7	76	16	306
2014	Less than 3 years in current department or agency	50	33	7	7	3	84	10	1579
2014	3 to 10 years in current department or agency	46	34	7	9	4	80	14	1955
2014	11 to 20 years in current department or agency	43	38	6	9	4	82	13	838
2014	More than 20 years in current department or agency	43	37	5	10	5	80	15	392

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	38	10	11	5	0	74	16	1491
2017	3 to 10 years in current department or agency	26	41	12	15	7	0	67	22	1965
2017	11 to 20 years in current department or agency	26	38	11	15	9	0	64	25	796
2017	More than 20 years in current department or agency	29	37	11	14	7	1	67	21	310
2014	Less than 3 years in current department or agency	34	37	10	13	6	0	72	18	1580
2014	3 to 10 years in current department or agency	29	39	11	15	6	0	68	21	1955
2014	11 to 20 years in current department or agency	27	40	11	15	6	0	68	21	837
2014	More than 20 years in current department or agency	28	41	9	15	7	1	69	22	390

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	37	13	7	3	77	10	1488
2017	3 to 10 years in current department or agency	38	39	12	7	4	77	10	1960
2017	11 to 20 years in current department or agency	40	39	10	7	4	79	11	796
2017	More than 20 years in current department or agency	49	37	9	2	3	86	4	309
2014	Less than 3 years in current department or agency	38	38	12	7	4	76	11	1580
2014	3 to 10 years in current department or agency	36	41	12	7	4	77	11	1955
2014	11 to 20 years in current department or agency	38	37	13	7	4	76	11	836
2014	More than 20 years in current department or agency	45	33	10	6	5	78	11	392

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	37	9	7	4	80	11	1489
2017	3 to 10 years in current department or agency	44	37	8	7	4	81	10	1961
2017	11 to 20 years in current department or agency	45	39	6	7	3	83	10	794
2017	More than 20 years in current department or agency	53	36	7	3	3	88	5	309
2014	Less than 3 years in current department or agency	42	36	9	8	5	78	13	1580
2014	3 to 10 years in current department or agency	41	39	9	7	4	80	11	1953
2014	11 to 20 years in current department or agency	42	38	8	7	4	81	11	838
2014	More than 20 years in current department or agency	48	35	7	5	3	84	9	392

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	32	8	5	1	0	86	6	1486
2017	3 to 10 years in current department or agency	41	40	9	7	3	0	82	9	1956
2017	11 to 20 years in current department or agency	40	40	8	9	3	0	80	12	792
2017	More than 20 years in current department or agency	47	37	9	5	1	1	85	7	309
2014	Less than 3 years in current department or agency	50	34	8	5	2	0	85	7	1579
2014	3 to 10 years in current department or agency	42	39	9	7	2	0	82	9	1953
2014	11 to 20 years in current department or agency	43	36	9	7	3	0	80	11	835
2014	More than 20 years in current department or agency	43	37	8	9	3	0	81	11	392

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	27	11	6	3	1	1	79	10	1487
2017	3 to 10 years in current department or agency	40	35	11	8	6	0	0	75	14	1960
2017	11 to 20 years in current department or agency	35	34	11	11	8	0	0	69	20	796
2017	More than 20 years in current department or agency	43	32	13	7	4	0	1	75	12	309
2014	Less than 3 years in current department or agency	44	33	11	6	3	1	1	79	10	1578
2014	3 to 10 years in current department or agency	38	34	12	8	6	0	1	73	15	1954
2014	11 to 20 years in current department or agency	36	34	14	10	6	0	0	70	16	837
2014	More than 20 years in current department or agency	34	33	15	12	5	0	1	67	17	391

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	21	11	7	6	3	9	72	15	1487
2017	3 to 10 years in current department or agency	38	26	10	10	8	1	6	69	20	1958
2017	11 to 20 years in current department or agency	34	25	10	11	10	1	7	65	24	795
2017	More than 20 years in current department or agency	35	23	9	8	10	2	12	68	21	308
2014	Less than 3 years in current department or agency	39	21	12	6	5	4	13	72	13	1580
2014	3 to 10 years in current department or agency	41	25	9	10	8	1	8	72	19	1954
2014	11 to 20 years in current department or agency	39	25	10	7	9	1	9	70	18	838
2014	More than 20 years in current department or agency	35	24	10	9	9	2	11	68	21	391

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	41	9	6	3	83	8	1489
2017	3 to 10 years in current department or agency	33	45	10	7	5	78	11	1963
2017	11 to 20 years in current department or agency	31	46	10	7	5	78	12	794
2017	More than 20 years in current department or agency	41	45	6	6	2	86	8	310
2014	Less than 3 years in current department or agency	36	43	12	6	4	79	9	1581
2014	3 to 10 years in current department or agency	31	43	12	9	5	73	15	1952
2014	11 to 20 years in current department or agency	34	43	11	7	6	77	13	837
2014	More than 20 years in current department or agency	34	42	10	10	3	77	13	392

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	37	12	9	4	0	75	13	1489
2017	3 to 10 years in current department or agency	25	39	16	12	9	0	64	21	1964
2017	11 to 20 years in current department or agency	23	34	16	15	11	0	57	27	795
2017	More than 20 years in current department or agency	29	37	15	12	7	0	66	19	310
2014	Less than 3 years in current department or agency	31	37	17	10	5	0	68	15	1580
2014	3 to 10 years in current department or agency	25	35	15	15	9	0	60	25	1954
2014	11 to 20 years in current department or agency	24	34	15	15	12	0	58	26	835
2014	More than 20 years in current department or agency	22	38	17	14	8	2	61	22	392

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	39	9	7	3	82	9	1488
2017	3 to 10 years in current department or agency	32	44	11	9	4	76	13	1962
2017	11 to 20 years in current department or agency	33	42	10	10	5	75	16	797
2017	More than 20 years in current department or agency	41	42	10	6	2	83	8	309

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	32	6	4	1	0	89	5	1486
2017	3 to 10 years in current department or agency	43	42	7	5	3	0	85	7	1962
2017	11 to 20 years in current department or agency	46	37	8	5	4	1	83	9	795
2017	More than 20 years in current department or agency	52	36	7	3	1	0	88	5	310
2014	Less than 3 years in current department or agency	50	37	8	3	1	1	87	5	1580
2014	3 to 10 years in current department or agency	43	39	10	5	3	0	83	8	1955
2014	11 to 20 years in current department or agency	44	37	9	5	2	1	83	8	838
2014	More than 20 years in current department or agency	48	39	7	4	1	0	87	6	390

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	36	12	8	4	1	77	12	1487
2017	3 to 10 years in current department or agency	27	40	15	10	9	0	67	18	1965
2017	11 to 20 years in current department or agency	26	33	16	14	11	1	60	25	795
2017	More than 20 years in current department or agency	33	37	11	13	6	0	70	19	310

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	58	32	7	2	1	90	3	1486
2017	3 to 10 years in current department or agency	52	33	10	3	2	85	5	1958
2017	11 to 20 years in current department or agency	55	34	7	3	1	89	4	793
2017	More than 20 years in current department or agency	65	28	5	1	1	93	2	309
2014	Less than 3 years in current department or agency	63	27	7	2	1	90	3	1580
2014	3 to 10 years in current department or agency	58	29	8	3	1	88	4	1955
2014	11 to 20 years in current department or agency	62	27	7	2	2	89	4	837
2014	More than 20 years in current department or agency	67	25	5	1	2	92	3	392

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	37	13	7	4	1	1	75	12	1486
2017	3 to 10 years in current department or agency	29	38	14	11	7	0	0	68	18	1954
2017	11 to 20 years in current department or agency	30	37	14	12	8	0	0	66	20	794
2017	More than 20 years in current department or agency	33	41	10	11	4	0	0	75	15	308
2014	Less than 3 years in current department or agency	28	40	16	9	5	1	1	70	14	1581
2014	3 to 10 years in current department or agency	26	41	13	13	6	0	0	67	20	1953
2014	11 to 20 years in current department or agency	24	41	13	12	8	0	1	66	21	837
2014	More than 20 years in current department or agency	24	44	11	12	8	0	0	68	20	391

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	34	14	7	3	0	76	10	1487
2017	3 to 10 years in current department or agency	34	36	15	9	6	0	70	15	1957
2017	11 to 20 years in current department or agency	35	33	15	11	7	0	68	18	794
2017	More than 20 years in current department or agency	37	37	12	11	3	1	74	14	308
2014	Less than 3 years in current department or agency	36	36	17	7	4	1	72	11	1578
2014	3 to 10 years in current department or agency	30	38	15	11	6	0	69	17	1953
2014	11 to 20 years in current department or agency	32	36	13	10	8	0	68	18	838
2014	More than 20 years in current department or agency	32	35	15	10	8	0	67	18	391

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	45	35	11	5	2	0	1	81	8	1486
2017	3 to 10 years in current department or agency	31	40	14	9	5	0	0	72	14	1958
2017	11 to 20 years in current department or agency	31	36	15	11	7	0	0	67	18	793
2017	More than 20 years in current department or agency	34	38	16	9	2	0	0	73	12	309
2014	Less than 3 years in current department or agency	38	41	11	6	3	1	0	79	9	1580
2014	3 to 10 years in current department or agency	32	39	13	10	5	0	0	71	15	1955
2014	11 to 20 years in current department or agency	30	37	14	11	7	0	0	68	18	836
2014	More than 20 years in current department or agency	30	36	16	10	7	1	0	67	17	391

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	34	9	4	2	84	6	1485
2017	3 to 10 years in current department or agency	39	41	11	5	4	81	9	1954
2017	11 to 20 years in current department or agency	38	40	12	6	3	79	10	794
2017	More than 20 years in current department or agency	50	38	5	5	2	88	7	305
2014	Less than 3 years in current department or agency	48	34	10	5	2	83	7	1580
2014	3 to 10 years in current department or agency	40	38	12	6	4	78	10	1954
2014	11 to 20 years in current department or agency	43	37	11	5	3	80	9	837
2014	More than 20 years in current department or agency	47	33	10	7	3	80	10	391

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	33	11	3	1	0	1	84	4	1491
2017	3 to 10 years in current department or agency	37	38	15	6	3	0	1	76	9	1965
2017	11 to 20 years in current department or agency	30	36	19	10	4	0	1	67	14	797
2017	More than 20 years in current department or agency	29	37	19	7	7	0	2	67	14	310
2014	Less than 3 years in current department or agency	47	32	12	5	3	1	1	80	8	1579
2014	3 to 10 years in current department or agency	36	34	17	7	5	0	1	70	12	1954
2014	11 to 20 years in current department or agency	27	34	23	10	5	0	0	62	15	838
2014	More than 20 years in current department or agency	24	37	20	11	7	1	0	62	18	392

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	8	17	33	19	15	1	6	37	27	1483
2017	3 to 10 years in current department or agency	12	28	35	15	7	0	3	22	42	1946
2017	11 to 20 years in current department or agency	15	31	33	14	5	0	1	20	46	794
2017	More than 20 years in current department or agency	11	29	41	11	7	0	1	18	41	309
2014	Less than 3 years in current department or agency	7	19	35	18	14	2	5	34	29	1576
2014	3 to 10 years in current department or agency	13	29	36	14	5	1	2	20	43	1948
2014	11 to 20 years in current department or agency	14	31	35	14	4	0	2	19	45	837
2014	More than 20 years in current department or agency	12	34	37	11	3	1	1	15	47	391

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	11	24	21	24	5	8	52	21	1474
2017	3 to 10 years in current department or agency	10	19	28	22	14	2	5	38	32	1940
2017	11 to 20 years in current department or agency	13	20	29	23	11	2	3	35	34	791
2017	More than 20 years in current department or agency	7	20	35	22	10	2	3	34	28	309
2014	Less than 3 years in current department or agency	9	14	25	22	21	5	5	48	25	1572
2014	3 to 10 years in current department or agency	12	20	30	21	10	2	4	33	35	1946
2014	11 to 20 years in current department or agency	10	22	33	21	8	3	3	31	34	835
2014	More than 20 years in current department or agency	10	23	34	18	10	2	3	29	35	392

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	8	14	26	19	19	5	9	44	26	1478
2017	3 to 10 years in current department or agency	13	21	30	18	10	2	6	30	37	1945
2017	11 to 20 years in current department or agency	15	22	31	17	9	2	4	28	39	792
2017	More than 20 years in current department or agency	11	23	36	18	7	0	5	27	36	309
2014	Less than 3 years in current department or agency	9	14	26	20	17	5	9	43	27	1570
2014	3 to 10 years in current department or agency	14	22	31	17	8	2	5	27	39	1949
2014	11 to 20 years in current department or agency	14	22	30	19	7	2	5	29	39	832
2014	More than 20 years in current department or agency	14	20	32	19	7	3	6	28	37	391

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	4	10	25	24	26	2	8	56	16	1475
2017	3 to 10 years in current department or agency	9	18	32	24	12	1	5	38	28	1942
2017	11 to 20 years in current department or agency	11	22	36	18	9	1	3	29	34	790
2017	More than 20 years in current department or agency	10	23	34	21	9	0	3	31	34	309
2014	Less than 3 years in current department or agency	5	11	24	27	23	2	8	55	18	1571
2014	3 to 10 years in current department or agency	11	18	32	23	11	1	4	36	30	1944
2014	11 to 20 years in current department or agency	13	20	35	20	9	1	3	29	34	831
2014	More than 20 years in current department or agency	13	21	38	16	6	1	4	24	37	387

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	14	22	21	24	4	9	51	24	1477
2017	3 to 10 years in current department or agency	15	23	27	18	11	1	5	31	40	1946
2017	11 to 20 years in current department or agency	19	24	29	15	9	1	3	24	45	791
2017	More than 20 years in current department or agency	20	27	30	12	9	0	2	21	48	310
2014	Less than 3 years in current department or agency	8	15	23	20	23	4	8	49	26	1572
2014	3 to 10 years in current department or agency	17	23	29	16	10	1	3	27	43	1950
2014	11 to 20 years in current department or agency	19	27	28	16	6	1	3	22	48	836
2014	More than 20 years in current department or agency	19	28	30	12	6	1	3	18	50	390

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	10	17	24	17	17	6	8	40	32	1481
2017	3 to 10 years in current department or agency	14	22	29	18	11	2	5	31	38	1947
2017	11 to 20 years in current department or agency	15	22	29	21	9	2	3	31	39	793
2017	More than 20 years in current department or agency	9	25	32	19	10	0	5	30	36	310
2014	Less than 3 years in current department or agency	13	17	22	17	17	7	7	40	34	1576
2014	3 to 10 years in current department or agency	14	20	27	21	11	3	4	35	36	1946
2014	11 to 20 years in current department or agency	13	23	28	21	10	2	4	33	38	834
2014	More than 20 years in current department or agency	13	19	29	19	12	2	6	33	35	391

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	7	13	27	20	21	5	8	47	22	1478
2017	3 to 10 years in current department or agency	12	20	34	17	9	3	5	28	35	1946
2017	11 to 20 years in current department or agency	15	20	36	17	8	1	2	27	36	792
2017	More than 20 years in current department or agency	11	24	38	16	7	1	3	24	36	309
2014	Less than 3 years in current department or agency	7	15	30	20	19	4	6	43	24	1570
2014	3 to 10 years in current department or agency	14	22	33	17	8	2	4	26	38	1947
2014	11 to 20 years in current department or agency	12	24	32	18	7	2	4	27	38	835
2014	More than 20 years in current department or agency	16	22	35	15	6	2	4	22	40	392

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	72	16	4	4	2	1	2	90	6	1490
2017	3 to 10 years in current department or agency	69	16	5	5	3	0	2	87	8	1966
2017	11 to 20 years in current department or agency	65	18	6	5	3	0	1	85	8	796
2017	More than 20 years in current department or agency	66	20	5	4	2	0	3	88	6	310
2014	Less than 3 years in current department or agency	76	12	4	3	2	0	2	91	6	1581
2014	3 to 10 years in current department or agency	71	17	4	4	3	0	1	89	7	1953
2014	11 to 20 years in current department or agency	70	17	4	4	3	0	2	89	7	838
2014	More than 20 years in current department or agency	72	16	4	3	1	1	3	91	5	392

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	26	14	5	3	7	7	74	10	1490
2017	3 to 10 years in current department or agency	26	33	16	9	8	4	3	64	19	1965
2017	11 to 20 years in current department or agency	25	34	16	11	8	3	2	63	20	796
2017	More than 20 years in current department or agency	34	36	13	8	3	4	2	74	12	310
2014	Less than 3 years in current department or agency	40	26	12	6	3	8	5	76	10	1580
2014	3 to 10 years in current department or agency	33	32	14	8	6	4	3	69	16	1955
2014	11 to 20 years in current department or agency	31	33	15	9	6	3	2	67	17	837
2014	More than 20 years in current department or agency	31	38	15	7	3	2	3	73	11	392

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	58	25	7	5	3	1	1	84	9	1491
2017	3 to 10 years in current department or agency	43	31	9	9	7	1	0	75	16	1966
2017	11 to 20 years in current department or agency	43	31	9	8	8	1	0	74	17	796
2017	More than 20 years in current department or agency	54	29	6	7	3	1	1	84	10	309
2014	Less than 3 years in current department or agency	57	26	6	6	3	2	0	84	10	1580
2014	3 to 10 years in current department or agency	48	30	7	8	6	1	0	79	14	1954
2014	11 to 20 years in current department or agency	45	31	9	8	6	1	0	77	14	836
2014	More than 20 years in current department or agency	51	29	8	7	5	1	0	80	12	391

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	32	10	9	4	2	0	77	14	1492
2017	3 to 10 years in current department or agency	28	35	13	13	8	1	1	65	22	1964
2017	11 to 20 years in current department or agency	27	37	13	13	9	1	0	65	22	795
2017	More than 20 years in current department or agency	35	38	12	10	4	2	0	74	14	308
2014	Less than 3 years in current department or agency	36	37	11	10	3	3	1	75	13	1581
2014	3 to 10 years in current department or agency	27	40	11	14	7	1	0	68	21	1955
2014	11 to 20 years in current department or agency	24	39	14	13	8	2	1	64	21	837
2014	More than 20 years in current department or agency	26	44	12	10	5	3	0	73	15	392

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	24	13	9	6	14	1	67	18	1492
2017	3 to 10 years in current department or agency	24	28	15	13	12	7	1	57	27	1964
2017	11 to 20 years in current department or agency	22	29	14	12	13	9	1	56	28	797
2017	More than 20 years in current department or agency	29	31	11	11	8	8	2	66	21	309
2014	Less than 3 years in current department or agency	29	27	14	11	7	12	1	64	20	1581
2014	3 to 10 years in current department or agency	26	29	14	13	11	6	1	59	26	1953
2014	11 to 20 years in current department or agency	26	26	16	14	10	8	0	57	25	837
2014	More than 20 years in current department or agency	25	29	16	11	5	12	1	63	19	392

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	21	16	12	6	23	3	55	24	1491
2017	3 to 10 years in current department or agency	12	25	18	16	12	16	2	44	34	1964
2017	11 to 20 years in current department or agency	11	24	19	17	13	14	1	41	36	796
2017	More than 20 years in current department or agency	16	31	16	13	8	15	2	56	25	310
2014	Less than 3 years in current department or agency	16	20	18	13	7	23	3	49	26	1580
2014	3 to 10 years in current department or agency	12	22	19	17	14	13	3	40	37	1955
2014	11 to 20 years in current department or agency	12	28	20	15	11	12	2	47	30	837
2014	More than 20 years in current department or agency	12	27	19	15	11	13	3	47	31	392

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	29	5	4	2	90	5	1490
2017	3 to 10 years in current department or agency	44	38	9	7	3	82	10	1959
2017	11 to 20 years in current department or agency	41	40	9	7	3	81	10	795
2017	More than 20 years in current department or agency	51	36	5	6	2	87	7	310
2014	Less than 3 years in current department or agency	57	32	5	4	1	90	5	1578
2014	3 to 10 years in current department or agency	46	38	8	6	3	84	8	1950
2014	11 to 20 years in current department or agency	45	38	7	7	2	84	9	838
2014	More than 20 years in current department or agency	45	41	6	5	2	87	7	391

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	49	30	10	6	4	1	1	81	10	1491
2017	3 to 10 years in current department or agency	39	36	11	8	5	0	0	76	14	1967
2017	11 to 20 years in current department or agency	37	34	13	9	5	0	1	72	15	797
2017	More than 20 years in current department or agency	43	40	10	5	2	0	0	83	7	310
2014	Less than 3 years in current department or agency	47	31	11	5	4	1	1	79	10	1580
2014	3 to 10 years in current department or agency	40	36	11	8	4	0	0	77	13	1955
2014	11 to 20 years in current department or agency	37	37	13	8	5	1	0	74	13	837
2014	More than 20 years in current department or agency	39	39	12	5	5	0	0	78	11	392

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	28	8	4	2	2	0	85	7	1492
2017	3 to 10 years in current department or agency	46	32	10	6	5	1	1	79	11	1965
2017	11 to 20 years in current department or agency	42	31	13	7	6	2	0	75	13	796
2017	More than 20 years in current department or agency	50	34	8	5	2	2	0	85	7	310
2014	Less than 3 years in current department or agency	57	25	8	4	3	3	1	85	7	1580
2014	3 to 10 years in current department or agency	45	31	12	5	4	2	1	78	9	1954
2014	11 to 20 years in current department or agency	44	28	14	6	5	2	1	74	11	838
2014	More than 20 years in current department or agency	44	34	11	5	4	2	0	80	9	392

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	30	6	6	3	1	1	85	9	1491
2017	3 to 10 years in current department or agency	43	36	8	8	5	0	0	79	13	1962
2017	11 to 20 years in current department or agency	41	34	9	9	7	1	0	76	15	796
2017	More than 20 years in current department or agency	47	36	7	5	3	1	0	85	8	310
2014	Less than 3 years in current department or agency	53	30	8	5	3	1	1	84	8	1580
2014	3 to 10 years in current department or agency	43	35	9	7	4	0	0	79	12	1955
2014	11 to 20 years in current department or agency	41	33	12	8	5	1	0	75	14	838
2014	More than 20 years in current department or agency	45	35	9	6	5	1	0	81	11	392

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	82	11	2	2	2	1	94	4	1489
2017	3 to 10 years in current department or agency	79	12	5	1	2	2	92	3	1961
2017	11 to 20 years in current department or agency	76	13	5	2	2	1	91	4	796
2017	More than 20 years in current department or agency	77	14	3	3	1	2	93	3	309
2014	Less than 3 years in current department or agency	82	11	2	1	1	1	95	3	1578
2014	3 to 10 years in current department or agency	80	12	3	2	1	1	94	3	1953
2014	11 to 20 years in current department or agency	78	11	4	2	3	2	92	4	837
2014	More than 20 years in current department or agency	81	10	2	2	1	3	94	3	392

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	51	16	8	4	5	7	8	79	11	1488
2017	3 to 10 years in current department or agency	50	23	7	5	7	3	6	80	13	1963
2017	11 to 20 years in current department or agency	46	25	7	7	6	4	5	77	15	796
2017	More than 20 years in current department or agency	53	25	8	4	2	3	6	85	7	310
2014	Less than 3 years in current department or agency	50	20	8	4	3	5	9	82	8	1580
2014	3 to 10 years in current department or agency	52	23	8	4	5	3	6	82	10	1952
2014	11 to 20 years in current department or agency	48	22	10	5	5	3	6	78	11	837
2014	More than 20 years in current department or agency	50	27	7	2	3	2	8	86	6	392

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	24	6	4	3	1	1	87	7	1489
2017	3 to 10 years in current department or agency	55	25	7	6	5	1	0	82	11	1964
2017	11 to 20 years in current department or agency	52	27	8	6	5	1	0	80	12	794
2017	More than 20 years in current department or agency	59	27	6	5	2	0	0	86	8	310

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	62	22	8	3	3	2	86	6	1490
2017	3 to 10 years in current department or agency	54	26	10	4	5	1	81	8	1964
2017	11 to 20 years in current department or agency	50	25	12	5	6	2	77	11	796
2017	More than 20 years in current department or agency	57	26	10	5	1	0	83	6	310

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	61	24	7	5	3	1	85	8	1490
2017	3 to 10 years in current department or agency	50	28	11	6	5	0	78	11	1963
2017	11 to 20 years in current department or agency	46	30	12	6	6	0	76	12	794
2017	More than 20 years in current department or agency	56	28	7	7	2	0	84	9	310
2014	Less than 3 years in current department or agency	58	26	8	5	3	1	85	7	1581
2014	3 to 10 years in current department or agency	49	31	10	5	4	0	80	10	1955
2014	11 to 20 years in current department or agency	49	29	12	6	4	0	78	10	836
2014	More than 20 years in current department or agency	49	31	11	6	4	0	79	10	391

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	40	33	10	8	3	4	4	78	12	137
2017	3 to 10 years in current department or agency	33	37	13	8	2	4	3	76	11	456
2017	11 to 20 years in current department or agency	29	41	9	9	3	3	6	77	13	251
2017	More than 20 years in current department or agency	37	38	9	7	2	2	6	81	9	122
2014	Less than 3 years in current department or agency	33	28	12	5	3	7	11	75	11	160
2014	3 to 10 years in current department or agency	24	41	13	9	4	4	6	71	14	403
2014	11 to 20 years in current department or agency	36	41	8	7	3	3	3	81	10	229
2014	More than 20 years in current department or agency	30	42	8	9	2	4	5	78	13	136

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	29	11	5	2	8	1	80	8	1491
2017	3 to 10 years in current department or agency	28	33	16	9	6	6	0	66	17	1965
2017	11 to 20 years in current department or agency	22	32	18	12	9	7	0	58	22	797
2017	More than 20 years in current department or agency	29	37	16	9	4	5	0	69	14	310
2014	Less than 3 years in current department or agency	44	30	10	4	2	11	1	83	6	1580
2014	3 to 10 years in current department or agency	28	34	17	8	5	7	0	67	14	1951
2014	11 to 20 years in current department or agency	25	35	16	9	6	8	0	65	17	837
2014	More than 20 years in current department or agency	28	36	14	6	5	10	0	72	13	389

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	31	13	6	4	4	1	77	10	1491
2017	3 to 10 years in current department or agency	26	33	18	12	8	2	0	60	21	1966
2017	11 to 20 years in current department or agency	21	34	20	12	11	2	0	56	24	793
2017	More than 20 years in current department or agency	25	37	18	12	5	3	0	63	18	310
2014	Less than 3 years in current department or agency	43	29	13	6	3	6	1	77	9	1580
2014	3 to 10 years in current department or agency	24	34	20	11	7	3	0	61	19	1952
2014	11 to 20 years in current department or agency	24	33	21	11	8	3	0	59	20	836
2014	More than 20 years in current department or agency	23	38	17	14	6	3	0	62	20	392

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	31	16	8	4	8	1	70	13	1486
2017	3 to 10 years in current department or agency	18	33	20	14	9	5	0	54	24	1960
2017	11 to 20 years in current department or agency	14	31	25	16	10	4	0	47	27	796
2017	More than 20 years in current department or agency	14	39	20	15	7	6	0	56	23	310
2014	Less than 3 years in current department or agency	31	30	16	9	4	10	1	68	14	1581
2014	3 to 10 years in current department or agency	16	32	22	16	8	6	0	51	26	1950
2014	11 to 20 years in current department or agency	16	31	22	15	10	5	0	50	27	836
2014	More than 20 years in current department or agency	16	35	20	16	7	5	0	55	24	392

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	30	14	9	6	8	1	69	16	1489
2017	3 to 10 years in current department or agency	20	27	19	14	13	7	0	51	29	1964
2017	11 to 20 years in current department or agency	15	28	18	17	16	6	0	46	35	796
2017	More than 20 years in current department or agency	20	31	20	13	10	6	0	55	24	310
2014	Less than 3 years in current department or agency	34	28	14	9	5	10	1	69	16	1580
2014	3 to 10 years in current department or agency	18	28	19	15	12	7	0	50	29	1950
2014	11 to 20 years in current department or agency	19	26	20	14	13	8	0	49	29	835
2014	More than 20 years in current department or agency	19	31	18	16	9	8	0	53	27	390

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	32	31	14	12	6	5	1	67	19	1490
2017	3 to 10 years in current department or agency	17	34	20	16	11	3	0	52	27	1961
2017	11 to 20 years in current department or agency	14	34	20	16	13	3	0	49	30	796
2017	More than 20 years in current department or agency	17	37	17	17	7	4	0	56	26	309
2014	Less than 3 years in current department or agency	31	32	16	10	5	6	1	67	16	1577
2014	3 to 10 years in current department or agency	16	33	19	18	11	2	0	51	29	1949
2014	11 to 20 years in current department or agency	15	34	19	17	11	3	0	51	29	834
2014	More than 20 years in current department or agency	17	35	20	14	10	4	0	54	25	392

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	40	11	5	2	1	82	7	1487
2017	3 to 10 years in current department or agency	27	43	17	8	4	1	71	13	1961
2017	11 to 20 years in current department or agency	24	41	17	11	6	1	66	17	793
2017	More than 20 years in current department or agency	28	44	13	11	4	1	73	14	310
2014	Less than 3 years in current department or agency	38	39	13	5	2	2	79	7	1579
2014	3 to 10 years in current department or agency	27	42	16	9	4	1	71	13	1954
2014	11 to 20 years in current department or agency	27	43	15	8	5	2	71	13	836
2014	More than 20 years in current department or agency	26	42	16	11	4	1	69	15	392

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	50	37	8	2	0	2	0	90	2	1488
2017	3 to 10 years in current department or agency	37	44	11	4	2	3	0	83	6	1956
2017	11 to 20 years in current department or agency	35	44	11	4	4	2	0	81	8	789
2017	More than 20 years in current department or agency	45	40	8	3	2	2	0	87	5	310
2014	Less than 3 years in current department or agency	46	37	9	2	1	4	1	88	3	1578
2014	3 to 10 years in current department or agency	38	43	11	4	1	3	0	83	5	1952
2014	11 to 20 years in current department or agency	38	41	13	3	2	2	0	81	5	836
2014	More than 20 years in current department or agency	43	39	10	3	1	5	0	86	4	392

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	44	31	9	7	4	3	1	79	12	1484
2017	3 to 10 years in current department or agency	40	38	11	6	4	1	1	79	10	1959
2017	11 to 20 years in current department or agency	41	37	9	7	4	1	0	80	11	792
2017	More than 20 years in current department or agency	49	37	6	4	2	1	0	88	6	309
2014	Less than 3 years in current department or agency	44	33	8	6	3	4	1	82	10	1580
2014	3 to 10 years in current department or agency	40	39	10	7	3	1	1	81	10	1953
2014	11 to 20 years in current department or agency	41	38	9	5	3	3	1	82	9	835
2014	More than 20 years in current department or agency	47	38	7	4	1	2	1	88	5	392

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	29	15	8	3	7	1	71	13	1489
2017	3 to 10 years in current department or agency	29	36	17	9	5	3	1	68	14	1962
2017	11 to 20 years in current department or agency	31	36	18	7	6	3	0	69	13	794
2017	More than 20 years in current department or agency	40	35	13	6	3	3	0	78	9	310
2014	Less than 3 years in current department or agency	26	30	19	9	5	10	2	63	15	1577
2014	3 to 10 years in current department or agency	25	35	19	11	5	4	1	63	16	1955
2014	11 to 20 years in current department or agency	29	35	18	9	5	3	1	66	15	836
2014	More than 20 years in current department or agency	34	35	16	7	3	4	1	73	11	390

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	22	15	10	7	15	5	59	21	1489
2017	3 to 10 years in current department or agency	16	24	18	15	16	8	3	45	35	1961
2017	11 to 20 years in current department or agency	17	26	16	17	16	6	1	47	36	793
2017	More than 20 years in current department or agency	22	30	14	16	9	5	4	57	28	310
2014	Less than 3 years in current department or agency	25	22	16	11	9	14	4	57	23	1577
2014	3 to 10 years in current department or agency	16	24	18	17	15	8	2	44	35	1954
2014	11 to 20 years in current department or agency	17	23	18	17	16	7	2	44	37	836
2014	More than 20 years in current department or agency	21	26	18	13	13	7	3	51	29	391

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	64	17	5	4	2	3	5	89	6	1490
2017	3 to 10 years in current department or agency	58	21	9	5	3	1	3	83	8	1964
2017	11 to 20 years in current department or agency	54	25	9	6	3	1	1	81	9	797
2017	More than 20 years in current department or agency	63	19	6	6	2	1	3	85	9	309
2014	Less than 3 years in current department or agency	65	18	6	3	2	2	4	88	6	1576
2014	3 to 10 years in current department or agency	58	23	8	5	3	1	2	84	8	1953
2014	11 to 20 years in current department or agency	59	22	7	5	3	1	3	84	9	838
2014	More than 20 years in current department or agency	62	20	7	3	2	1	5	87	5	390

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	71	17	3	3	1	3	2	93	4	1488
2017	3 to 10 years in current department or agency	64	21	7	3	2	2	2	88	5	1960
2017	11 to 20 years in current department or agency	63	21	7	3	2	2	2	88	5	796
2017	More than 20 years in current department or agency	67	20	6	4	1	1	1	89	5	310
2014	Less than 3 years in current department or agency	70	17	3	2	1	3	2	93	4	1576
2014	3 to 10 years in current department or agency	66	22	5	3	1	2	2	91	4	1950
2014	11 to 20 years in current department or agency	64	21	6	3	1	2	2	89	5	837
2014	More than 20 years in current department or agency	69	19	5	2	1	2	3	92	2	391

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	30	15	9	5	5	1	69	15	1489
2017	3 to 10 years in current department or agency	22	34	17	14	10	1	1	57	25	1961
2017	11 to 20 years in current department or agency	17	35	20	13	14	2	0	53	27	797
2017	More than 20 years in current department or agency	22	35	19	14	8	2	1	59	22	310
2014	Less than 3 years in current department or agency	28	30	17	11	7	7	1	63	19	1578
2014	3 to 10 years in current department or agency	20	33	17	16	12	1	0	54	29	1953
2014	11 to 20 years in current department or agency	17	31	22	15	12	2	1	49	28	838
2014	More than 20 years in current department or agency	18	35	17	15	11	4	0	55	27	391

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	33	28	13	11	8	5	2	65	21	1487
2017	3 to 10 years in current department or agency	20	30	16	17	15	2	1	52	32	1960
2017	11 to 20 years in current department or agency	18	22	16	19	22	2	1	40	43	793
2017	More than 20 years in current department or agency	14	34	15	16	14	1	5	52	32	308
2014	Less than 3 years in current department or agency	25	23	15	14	14	7	3	53	31	1580
2014	3 to 10 years in current department or agency	18	26	14	18	20	2	1	45	40	1952
2014	11 to 20 years in current department or agency	15	25	15	17	22	2	3	42	42	837
2014	More than 20 years in current department or agency	16	24	15	16	21	2	4	43	40	391

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	31	37	17	6	3	6	1	72	10	1489
2017	3 to 10 years in current department or agency	19	39	21	10	6	4	0	61	17	1962
2017	11 to 20 years in current department or agency	17	36	22	14	8	3	0	55	22	797
2017	More than 20 years in current department or agency	21	41	17	11	5	4	0	65	17	310

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	29	9	2	1	4	1	87	4	1489
2017	3 to 10 years in current department or agency	40	35	15	4	3	3	1	78	7	1960
2017	11 to 20 years in current department or agency	38	38	15	2	4	2	0	78	6	793
2017	More than 20 years in current department or agency	46	35	13	2	1	3	0	84	3	308
2014	Less than 3 years in current department or agency	60	25	7	2	1	4	0	89	3	1578
2014	3 to 10 years in current department or agency	47	33	11	3	2	4	0	83	5	1950
2014	11 to 20 years in current department or agency	46	32	12	4	2	4	0	81	6	835
2014	More than 20 years in current department or agency	51	29	13	3	2	2	0	82	5	392

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	31	6	3	1	1	89	4	1491
2017	3 to 10 years in current department or agency	39	41	11	5	3	1	81	8	1965
2017	11 to 20 years in current department or agency	35	41	12	7	4	1	77	11	797
2017	More than 20 years in current department or agency	44	40	10	4	1	2	85	5	309
2014	Less than 3 years in current department or agency	59	29	7	2	1	2	90	3	1581
2014	3 to 10 years in current department or agency	46	35	11	4	2	1	82	7	1954
2014	11 to 20 years in current department or agency	41	38	10	6	3	1	81	9	837
2014	More than 20 years in current department or agency	47	34	11	3	3	2	83	6	392

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	64	26	6	2	1	0	91	3	1486
2017	3 to 10 years in current department or agency	44	39	8	5	3	0	84	8	1962
2017	11 to 20 years in current department or agency	38	41	11	5	5	0	79	10	794
2017	More than 20 years in current department or agency	45	38	10	4	3	1	83	7	309
2014	Less than 3 years in current department or agency	67	26	4	2	1	1	93	3	1574
2014	3 to 10 years in current department or agency	48	36	8	5	2	0	85	7	1954
2014	11 to 20 years in current department or agency	46	34	11	5	3	0	80	8	837
2014	More than 20 years in current department or agency	48	35	10	4	3	1	84	7	392

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	57	26	10	4	2	1	83	6	1485
2017	3 to 10 years in current department or agency	36	35	16	7	5	1	71	12	1963
2017	11 to 20 years in current department or agency	32	34	18	8	7	1	67	15	795
2017	More than 20 years in current department or agency	39	32	17	7	5	1	71	11	309
2014	Less than 3 years in current department or agency	48	33	11	4	2	1	82	7	1579
2014	3 to 10 years in current department or agency	34	37	16	8	5	1	71	13	1953
2014	11 to 20 years in current department or agency	29	35	20	9	5	1	65	14	837
2014	More than 20 years in current department or agency	29	40	16	9	6	1	69	15	392

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	54	29	9	4	2	1	84	7	1487
2017	3 to 10 years in current department or agency	33	38	16	8	5	0	71	13	1957
2017	11 to 20 years in current department or agency	32	37	16	9	7	0	68	16	795
2017	More than 20 years in current department or agency	34	40	16	7	3	0	74	10	309
2014	Less than 3 years in current department or agency	48	34	11	5	2	0	82	7	1579
2014	3 to 10 years in current department or agency	33	37	16	9	5	0	71	14	1953
2014	11 to 20 years in current department or agency	30	37	19	8	5	0	67	14	835
2014	More than 20 years in current department or agency	28	40	15	11	4	1	70	15	392

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	43	22	16	9	6	4	1	68	16	1489
2017	3 to 10 years in current department or agency	34	28	18	10	7	3	0	64	18	1964
2017	11 to 20 years in current department or agency	34	27	15	10	8	4	0	65	19	795
2017	More than 20 years in current department or agency	41	26	17	7	4	4	2	71	11	309
2014	Less than 3 years in current department or agency	38	23	18	10	6	5	1	64	17	1580
2014	3 to 10 years in current department or agency	32	26	17	13	9	3	1	61	22	1953
2014	11 to 20 years in current department or agency	31	29	19	9	7	4	1	64	16	838
2014	More than 20 years in current department or agency	38	29	13	8	6	5	2	71	15	391

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Less than 3 years in current department or agency	31	35	34	1492
2017	3 to 10 years in current department or agency	31	34	35	1962
2017	11 to 20 years in current department or agency	25	45	31	796
2017	More than 20 years in current department or agency	29	48	23	310
2014	Less than 3 years in current department or agency	33	32	35	1580
2014	3 to 10 years in current department or agency	31	31	37	1953
2014	11 to 20 years in current department or agency	20	47	33	838
2014	More than 20 years in current department or agency	24	48	28	391

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Less than 3 years in current department or agency	1	42	26	6	19	6	468
2017	3 to 10 years in current department or agency	5	43	35	6	2	8	602
2017	11 to 20 years in current department or agency	15	37	33	6	1	8	197
2017	More than 20 years in current department or agency	68	12	5	2	7	6	87
2014	Less than 3 years in current department or agency	2	35	32	10	9999	22	517
2014	3 to 10 years in current department or agency	6	39	37	9	9999	9	610
2014	11 to 20 years in current department or agency	26	34	25	5	9999	10	164
2014	More than 20 years in current department or agency	57	19	8	5	9999	11	93

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	11	89	1488
2017	3 to 10 years in current department or agency	17	83	1966
2017	11 to 20 years in current department or agency	20	80	797
2017	More than 20 years in current department or agency	12	88	310
2014	Less than 3 years in current department or agency	12	88	1580
2014	3 to 10 years in current department or agency	16	84	1949
2014	11 to 20 years in current department or agency	17	83	836
2014	More than 20 years in current department or agency	12	88	391

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	55	161
2017	3 to 10 years in current department or agency	51	323
2017	11 to 20 years in current department or agency	45	155
2017	More than 20 years in current department or agency	41	38
2014	Less than 3 years in current department or agency	54	190
2014	3 to 10 years in current department or agency	48	306
2014	11 to 20 years in current department or agency	42	143
2014	More than 20 years in current department or agency	36	47

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	57	161
2017	3 to 10 years in current department or agency	64	323
2017	11 to 20 years in current department or agency	63	155
2017	More than 20 years in current department or agency	64	38
2014	Less than 3 years in current department or agency	58	190
2014	3 to 10 years in current department or agency	64	306
2014	11 to 20 years in current department or agency	70	143
2014	More than 20 years in current department or agency	59	47

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	161
2017	3 to 10 years in current department or agency	8	323
2017	11 to 20 years in current department or agency	10	155
2014	3 to 10 years in current department or agency	5	306
2014	11 to 20 years in current department or agency	7	143

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	161
2017	3 to 10 years in current department or agency	323
2017	11 to 20 years in current department or agency	155
2017	More than 20 years in current department or agency	38
2014	Less than 3 years in current department or agency	190
2014	3 to 10 years in current department or agency	306
2014	11 to 20 years in current department or agency	143
2014	More than 20 years in current department or agency	47

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	161
2017	3 to 10 years in current department or agency	2	323
2014	Less than 3 years in current department or agency	5	190
2014	3 to 10 years in current department or agency	3	306
2014	11 to 20 years in current department or agency	4	143

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	5	161
2017	3 to 10 years in current department or agency	4	323
2017	11 to 20 years in current department or agency	9	155
2014	Less than 3 years in current department or agency	5	190
2014	3 to 10 years in current department or agency	4	306
2014	11 to 20 years in current department or agency	8	143

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	161
2017	3 to 10 years in current department or agency	3	323
2017	11 to 20 years in current department or agency	6	155
2014	Less than 3 years in current department or agency	3	190
2014	3 to 10 years in current department or agency	3	306
2014	11 to 20 years in current department or agency	6	143

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	27	161
2017	3 to 10 years in current department or agency	38	325
2017	11 to 20 years in current department or agency	37	155
2017	More than 20 years in current department or agency	34	38
2014	Less than 3 years in current department or agency	32	190
2014	3 to 10 years in current department or agency	36	306
2014	11 to 20 years in current department or agency	38	142
2014	More than 20 years in current department or agency	41	47

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	28	161
2017	3 to 10 years in current department or agency	40	325
2017	11 to 20 years in current department or agency	42	155
2017	More than 20 years in current department or agency	45	38
2014	Less than 3 years in current department or agency	34	190
2014	3 to 10 years in current department or agency	42	306
2014	11 to 20 years in current department or agency	43	142
2014	More than 20 years in current department or agency	35	47

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	34	161
2017	3 to 10 years in current department or agency	50	325
2017	11 to 20 years in current department or agency	46	155
2017	More than 20 years in current department or agency	45	38
2014	Less than 3 years in current department or agency	40	190
2014	3 to 10 years in current department or agency	45	306
2014	11 to 20 years in current department or agency	48	142
2014	More than 20 years in current department or agency	52	47

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	40	161
2017	3 to 10 years in current department or agency	43	325
2017	11 to 20 years in current department or agency	43	155
2017	More than 20 years in current department or agency	40	38
2014	Less than 3 years in current department or agency	41	190
2014	3 to 10 years in current department or agency	40	306
2014	11 to 20 years in current department or agency	43	142
2014	More than 20 years in current department or agency	57	47

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	19	161
2017	3 to 10 years in current department or agency	26	325
2017	11 to 20 years in current department or agency	26	155
2017	More than 20 years in current department or agency	29	38
2014	Less than 3 years in current department or agency	24	190
2014	3 to 10 years in current department or agency	28	306
2014	11 to 20 years in current department or agency	25	142
2014	More than 20 years in current department or agency	25	47

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	56	161
2017	3 to 10 years in current department or agency	56	325
2017	11 to 20 years in current department or agency	53	155
2017	More than 20 years in current department or agency	51	38
2014	Less than 3 years in current department or agency	52	190
2014	3 to 10 years in current department or agency	53	306
2014	11 to 20 years in current department or agency	46	142
2014	More than 20 years in current department or agency	46	47

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	161
2017	3 to 10 years in current department or agency	31	325
2017	11 to 20 years in current department or agency	31	155
2017	More than 20 years in current department or agency	31	38
2014	Less than 3 years in current department or agency	30	190
2014	3 to 10 years in current department or agency	42	306
2014	11 to 20 years in current department or agency	31	142
2014	More than 20 years in current department or agency	36	47

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	More than 20 years in current department or agency	0	38
2014	More than 20 years in current department or agency	0	47

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	161
2017	3 to 10 years in current department or agency	8	325
2017	11 to 20 years in current department or agency	5	155
2017	More than 20 years in current department or agency	0	38
2014	Less than 3 years in current department or agency	10	190
2014	3 to 10 years in current department or agency	6	306
2014	11 to 20 years in current department or agency	6	142

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	161
2017	3 to 10 years in current department or agency	7	325
2017	11 to 20 years in current department or agency	10	155
2017	More than 20 years in current department or agency	14	38
2014	Less than 3 years in current department or agency	9	190
2014	3 to 10 years in current department or agency	11	306
2014	11 to 20 years in current department or agency	16	142
2014	More than 20 years in current department or agency	17	47

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	40	161
2017	3 to 10 years in current department or agency	49	325
2017	11 to 20 years in current department or agency	48	155
2017	More than 20 years in current department or agency	37	38
2014	Less than 3 years in current department or agency	45	190
2014	3 to 10 years in current department or agency	49	306
2014	11 to 20 years in current department or agency	48	142
2014	More than 20 years in current department or agency	41	47

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	23	161
2017	3 to 10 years in current department or agency	24	325
2017	11 to 20 years in current department or agency	19	155
2017	More than 20 years in current department or agency	16	38
2014	Less than 3 years in current department or agency	22	190
2014	3 to 10 years in current department or agency	25	306
2014	11 to 20 years in current department or agency	20	142
2014	More than 20 years in current department or agency	31	47

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	161
2017	3 to 10 years in current department or agency	11	325
2017	11 to 20 years in current department or agency	17	155
2017	More than 20 years in current department or agency	13	38
2014	Less than 3 years in current department or agency	11	190
2014	3 to 10 years in current department or agency	11	306
2014	11 to 20 years in current department or agency	14	142
2014	More than 20 years in current department or agency	16	47

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	48	161
2017	3 to 10 years in current department or agency	51	325
2017	11 to 20 years in current department or agency	52	155
2017	More than 20 years in current department or agency	45	38
2014	Less than 3 years in current department or agency	47	190
2014	3 to 10 years in current department or agency	55	306
2014	11 to 20 years in current department or agency	54	141
2014	More than 20 years in current department or agency	51	47

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	25	161
2017	3 to 10 years in current department or agency	26	325
2017	11 to 20 years in current department or agency	25	155
2017	More than 20 years in current department or agency	31	38
2014	Less than 3 years in current department or agency	28	190
2014	3 to 10 years in current department or agency	30	306
2014	11 to 20 years in current department or agency	30	141
2014	More than 20 years in current department or agency	29	47

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	161
2017	3 to 10 years in current department or agency	5	325
2017	11 to 20 years in current department or agency	8	155
2017	More than 20 years in current department or agency	13	38
2014	Less than 3 years in current department or agency	8	190
2014	3 to 10 years in current department or agency	11	306
2014	11 to 20 years in current department or agency	14	141

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	6	161
2017	3 to 10 years in current department or agency	17	325
2017	11 to 20 years in current department or agency	23	155
2017	More than 20 years in current department or agency	16	38
2014	Less than 3 years in current department or agency	13	190
2014	3 to 10 years in current department or agency	25	306
2014	11 to 20 years in current department or agency	19	141
2014	More than 20 years in current department or agency	25	47

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	161
2017	3 to 10 years in current department or agency	10	325
2017	11 to 20 years in current department or agency	13	155
2017	More than 20 years in current department or agency	13	38
2014	Less than 3 years in current department or agency	11	190
2014	3 to 10 years in current department or agency	14	306
2014	11 to 20 years in current department or agency	10	141

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	4	325
2017	11 to 20 years in current department or agency	8	155
2014	Less than 3 years in current department or agency	4	190
2014	3 to 10 years in current department or agency	6	306
2014	11 to 20 years in current department or agency	11	141

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	161
2017	3 to 10 years in current department or agency	12	325
2017	11 to 20 years in current department or agency	15	155
2014	Less than 3 years in current department or agency	14	190
2014	3 to 10 years in current department or agency	14	306
2014	11 to 20 years in current department or agency	14	141
2014	More than 20 years in current department or agency	12	47

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	161
2017	3 to 10 years in current department or agency	7	325
2017	11 to 20 years in current department or agency	10	155
2014	Less than 3 years in current department or agency	10	190
2014	3 to 10 years in current department or agency	11	306
2014	11 to 20 years in current department or agency	9	141
2014	More than 20 years in current department or agency	10	47

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	161
2017	3 to 10 years in current department or agency	28	325
2017	11 to 20 years in current department or agency	28	155
2017	More than 20 years in current department or agency	32	38
2014	Less than 3 years in current department or agency	28	190
2014	3 to 10 years in current department or agency	21	306
2014	11 to 20 years in current department or agency	24	141
2014	More than 20 years in current department or agency	26	47

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	20	158
2017	3 to 10 years in current department or agency	13	311
2017	11 to 20 years in current department or agency	12	142
2017	More than 20 years in current department or agency	0	34
2014	Less than 3 years in current department or agency	15	182
2014	3 to 10 years in current department or agency	12	287
2014	11 to 20 years in current department or agency	11	125
2014	More than 20 years in current department or agency	11	42

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	26	158
2017	3 to 10 years in current department or agency	20	311
2017	11 to 20 years in current department or agency	14	142
2014	Less than 3 years in current department or agency	25	182
2014	3 to 10 years in current department or agency	18	287
2014	11 to 20 years in current department or agency	13	125
2014	More than 20 years in current department or agency	15	42

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	158
2017	3 to 10 years in current department or agency	11	311
2017	11 to 20 years in current department or agency	10	142
2014	Less than 3 years in current department or agency	12	182
2014	3 to 10 years in current department or agency	12	287
2014	11 to 20 years in current department or agency	13	125

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	8	158
2017	3 to 10 years in current department or agency	9	311
2017	11 to 20 years in current department or agency	5	142
2014	Less than 3 years in current department or agency	8	182
2014	3 to 10 years in current department or agency	7	287
2014	11 to 20 years in current department or agency	7	125
2014	More than 20 years in current department or agency	13	42

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	158
2017	3 to 10 years in current department or agency	12	311
2017	11 to 20 years in current department or agency	9	142
2014	Less than 3 years in current department or agency	8	182
2014	3 to 10 years in current department or agency	12	287
2014	11 to 20 years in current department or agency	14	125
2014	More than 20 years in current department or agency	21	42

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	15	158
2017	3 to 10 years in current department or agency	18	311
2017	11 to 20 years in current department or agency	15	142
2014	Less than 3 years in current department or agency	6	182
2014	3 to 10 years in current department or agency	15	287
2014	11 to 20 years in current department or agency	12	125

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	21	158
2017	3 to 10 years in current department or agency	14	311
2017	11 to 20 years in current department or agency	12	142
2017	More than 20 years in current department or agency	18	34
2014	Less than 3 years in current department or agency	22	182
2014	3 to 10 years in current department or agency	14	287
2014	11 to 20 years in current department or agency	11	125
2014	More than 20 years in current department or agency	21	42

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	158
2017	3 to 10 years in current department or agency	9	311
2017	11 to 20 years in current department or agency	7	142
2014	Less than 3 years in current department or agency	11	182
2014	3 to 10 years in current department or agency	9	287
2014	11 to 20 years in current department or agency	6	125

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	158
2017	3 to 10 years in current department or agency	9	311
2017	11 to 20 years in current department or agency	12	142
2017	More than 20 years in current department or agency	18	34
2014	Less than 3 years in current department or agency	13	182
2014	3 to 10 years in current department or agency	11	287
2014	11 to 20 years in current department or agency	11	125

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	16	158
2017	3 to 10 years in current department or agency	26	311
2017	11 to 20 years in current department or agency	23	142
2017	More than 20 years in current department or agency	18	34
2014	Less than 3 years in current department or agency	21	182
2014	3 to 10 years in current department or agency	26	287
2014	11 to 20 years in current department or agency	26	125
2014	More than 20 years in current department or agency	21	42

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	7	158
2017	3 to 10 years in current department or agency	7	311
2017	11 to 20 years in current department or agency	12	142
2014	Less than 3 years in current department or agency	8	182
2014	3 to 10 years in current department or agency	13	287
2014	11 to 20 years in current department or agency	8	125

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	30	158
2017	3 to 10 years in current department or agency	48	311
2017	11 to 20 years in current department or agency	47	142
2017	More than 20 years in current department or agency	35	34
2014	Less than 3 years in current department or agency	43	182
2014	3 to 10 years in current department or agency	50	287
2014	11 to 20 years in current department or agency	47	125
2014	More than 20 years in current department or agency	34	42

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	More than 20 years in current department or agency	0	34
2014	More than 20 years in current department or agency	0	42

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	158
2017	3 to 10 years in current department or agency	48	311
2017	11 to 20 years in current department or agency	55	142
2017	More than 20 years in current department or agency	65	34
2014	Less than 3 years in current department or agency	41	182
2014	3 to 10 years in current department or agency	52	287
2014	11 to 20 years in current department or agency	54	125
2014	More than 20 years in current department or agency	45	42

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	More than 20 years in current department or agency	0	34

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	158
2017	3 to 10 years in current department or agency	12	311
2017	11 to 20 years in current department or agency	13	142
2017	More than 20 years in current department or agency	18	34
2014	Less than 3 years in current department or agency	7	182
2014	3 to 10 years in current department or agency	12	287
2014	11 to 20 years in current department or agency	14	125
2014	More than 20 years in current department or agency	20	42

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	78	22	161
2017	3 to 10 years in current department or agency	97	3	325
2017	11 to 20 years in current department or agency	99	1	154
2017	More than 20 years in current department or agency	94	6	38

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	24	13	14	3	2	31	13	66	9	1487
2017	3 to 10 years in current department or agency	15	19	21	6	6	24	9	52	17	1964
2017	11 to 20 years in current department or agency	14	18	23	8	7	22	7	46	22	796
2017	More than 20 years in current department or agency	20	26	16	7	5	23	3	63	15	308
2014	Less than 3 years in current department or agency	23	13	15	4	2	31	13	63	11	1581
2014	3 to 10 years in current department or agency	17	17	20	6	6	27	8	51	18	1953
2014	11 to 20 years in current department or agency	19	18	21	8	7	23	5	51	20	838
2014	More than 20 years in current department or agency	18	24	16	7	7	23	6	59	18	392

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	39	24	13	3	1	16	4	79	5	1487
2017	3 to 10 years in current department or agency	27	30	21	5	5	11	1	65	11	1961
2017	11 to 20 years in current department or agency	25	30	24	6	6	7	1	61	13	796
2017	More than 20 years in current department or agency	35	34	13	6	4	7	1	75	10	309
2014	Less than 3 years in current department or agency	37	20	16	3	2	19	2	73	6	1580
2014	3 to 10 years in current department or agency	26	31	18	6	4	14	1	67	12	1952
2014	11 to 20 years in current department or agency	29	27	20	7	5	11	1	63	14	838
2014	More than 20 years in current department or agency	34	28	17	5	4	11	1	71	11	392

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	22	35	11	12	7	6	8	66	21	1491
2017	3 to 10 years in current department or agency	23	50	11	7	2	1	5	78	11	1964
2017	11 to 20 years in current department or agency	31	53	8	4	1	1	3	86	5	796
2017	More than 20 years in current department or agency	38	49	4	2	0	0	7	93	2	309
2014	Less than 3 years in current department or agency	21	38	11	8	6	5	10	70	17	1578
2014	3 to 10 years in current department or agency	24	52	10	6	2	2	4	81	8	1954
2014	11 to 20 years in current department or agency	32	48	9	3	1	2	5	86	4	836
2014	More than 20 years in current department or agency	33	47	9	1	0	3	7	88	2	392

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	16	16	6	4	31	12	54	18	1485
2017	3 to 10 years in current department or agency	10	23	22	9	6	21	9	47	22	1958
2017	11 to 20 years in current department or agency	10	26	22	11	8	18	4	46	25	794
2017	More than 20 years in current department or agency	14	32	21	8	4	18	4	59	15	309
2014	Less than 3 years in current department or agency	11	15	18	5	3	29	18	50	16	1578
2014	3 to 10 years in current department or agency	10	23	22	9	6	22	9	47	22	1954
2014	11 to 20 years in current department or agency	12	26	22	8	6	18	8	52	18	834
2014	More than 20 years in current department or agency	14	27	19	8	6	16	10	56	18	392

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	23	10	2	1	16	8	85	3	1489
2017	3 to 10 years in current department or agency	42	30	10	3	2	8	5	83	5	1966
2017	11 to 20 years in current department or agency	40	36	12	2	3	5	3	82	5	794
2017	More than 20 years in current department or agency	50	32	6	1	0	4	6	91	2	310
2014	Less than 3 years in current department or agency	37	23	10	2	1	17	10	82	4	1579
2014	3 to 10 years in current department or agency	39	32	11	3	1	9	5	83	5	1954
2014	11 to 20 years in current department or agency	41	32	10	3	2	8	6	84	5	835
2014	More than 20 years in current department or agency	44	29	7	3	2	7	8	86	6	391

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	23	11	2	1	19	8	82	3	1489
2017	3 to 10 years in current department or agency	33	33	13	4	3	10	5	77	8	1955
2017	11 to 20 years in current department or agency	32	35	15	5	3	7	3	74	9	795
2017	More than 20 years in current department or agency	38	34	10	5	1	7	6	82	7	307
2014	Less than 3 years in current department or agency	32	22	11	2	1	21	10	79	4	1576
2014	3 to 10 years in current department or agency	31	32	14	5	2	12	5	75	8	1953
2014	11 to 20 years in current department or agency	32	32	13	4	2	11	5	77	7	835
2014	More than 20 years in current department or agency	32	30	13	4	2	11	9	77	7	390

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	4	96	1489
2017	3 to 10 years in current department or agency	8	92	1966
2017	11 to 20 years in current department or agency	11	89	797
2017	More than 20 years in current department or agency	8	92	309
2014	Less than 3 years in current department or agency	5	95	1575
2014	3 to 10 years in current department or agency	8	92	1947
2014	11 to 20 years in current department or agency	9	91	836
2014	More than 20 years in current department or agency	7	93	389

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	63
2017	3 to 10 years in current department or agency	38	152
2017	11 to 20 years in current department or agency	28	85
2017	More than 20 years in current department or agency	35	25
2014	Less than 3 years in current department or agency	40	81
2014	3 to 10 years in current department or agency	32	149
2014	11 to 20 years in current department or agency	39	77
2014	More than 20 years in current department or agency	29	27

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	67	63
2017	3 to 10 years in current department or agency	85	152
2017	11 to 20 years in current department or agency	83	85
2017	More than 20 years in current department or agency	80	25
2014	Less than 3 years in current department or agency	73	81
2014	3 to 10 years in current department or agency	78	149
2014	11 to 20 years in current department or agency	81	77
2014	More than 20 years in current department or agency	83	27

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	5	152
2014	3 to 10 years in current department or agency	5	149
2014	More than 20 years in current department or agency	0	27

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	63
2017	3 to 10 years in current department or agency	152
2017	11 to 20 years in current department or agency	85
2017	More than 20 years in current department or agency	25
2014	3 to 10 years in current department or agency	149
2014	11 to 20 years in current department or agency	77
2014	More than 20 years in current department or agency	27

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	12	63
2017	3 to 10 years in current department or agency	6	152
2014	Less than 3 years in current department or agency	8	81
2014	3 to 10 years in current department or agency	3	149
2014	11 to 20 years in current department or agency	7	77
2014	More than 20 years in current department or agency	0	27

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	9	63
2017	3 to 10 years in current department or agency	9	152
2017	11 to 20 years in current department or agency	12	85
2014	3 to 10 years in current department or agency	8	149
2014	11 to 20 years in current department or agency	8	77

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	64
2017	3 to 10 years in current department or agency	28	152
2017	11 to 20 years in current department or agency	24	84
2014	Less than 3 years in current department or agency	30	82
2014	3 to 10 years in current department or agency	18	150
2014	11 to 20 years in current department or agency	27	77

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	64
2017	3 to 10 years in current department or agency	30	152
2017	11 to 20 years in current department or agency	14	84
2014	Less than 3 years in current department or agency	18	82
2014	3 to 10 years in current department or agency	20	150
2014	11 to 20 years in current department or agency	27	77

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	64
2017	3 to 10 years in current department or agency	17	152
2017	11 to 20 years in current department or agency	16	84
2014	Less than 3 years in current department or agency	20	82
2014	3 to 10 years in current department or agency	16	150
2014	11 to 20 years in current department or agency	20	77

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	9	152
2017	11 to 20 years in current department or agency	7	84
2014	Less than 3 years in current department or agency	6	82
2014	3 to 10 years in current department or agency	5	150
2014	11 to 20 years in current department or agency	8	77

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	30	64
2017	3 to 10 years in current department or agency	23	152
2017	11 to 20 years in current department or agency	25	84
2017	More than 20 years in current department or agency	42	24
2014	Less than 3 years in current department or agency	21	82
2014	3 to 10 years in current department or agency	16	150
2014	11 to 20 years in current department or agency	20	77
2014	More than 20 years in current department or agency	53	27

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	26	64
2017	3 to 10 years in current department or agency	28	152
2017	11 to 20 years in current department or agency	18	84
2014	Less than 3 years in current department or agency	25	82
2014	3 to 10 years in current department or agency	15	150
2014	11 to 20 years in current department or agency	16	77

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	(%)	Total responses
2017	More than 20 years in current department or agency	0	24
2014	Less than 3 years in current department or agency	8	82
2014	3 to 10 years in current department or agency	4	150

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	More than 20 years in current department or agency	0	24

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	64
2017	3 to 10 years in current department or agency	11	152
2017	11 to 20 years in current department or agency	8	84
2014	Less than 3 years in current department or agency	6	82
2014	3 to 10 years in current department or agency	7	150
2014	11 to 20 years in current department or agency	7	77

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	17	64
2017	3 to 10 years in current department or agency	24	152
2017	11 to 20 years in current department or agency	19	84
2017	More than 20 years in current department or agency	21	24
2014	Less than 3 years in current department or agency	20	82
2014	3 to 10 years in current department or agency	21	150
2014	11 to 20 years in current department or agency	15	77

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	64
2017	3 to 10 years in current department or agency	152
2017	11 to 20 years in current department or agency	84
2017	More than 20 years in current department or agency	24

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	10	152
2017	11 to 20 years in current department or agency	25	84
2014	Less than 3 years in current department or agency	11	82
2014	3 to 10 years in current department or agency	12	150
2014	11 to 20 years in current department or agency	23	77
2014	More than 20 years in current department or agency	29	27

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	Less than 3 years in current department or agency	64
2017	3 to 10 years in current department or agency	152
2017	11 to 20 years in current department or agency	84
2017	More than 20 years in current department or agency	24
2014	Less than 3 years in current department or agency	82
2014	3 to 10 years in current department or agency	150
2014	11 to 20 years in current department or agency	77
2014	More than 20 years in current department or agency	27

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	25	64
2017	3 to 10 years in current department or agency	15	152
2017	11 to 20 years in current department or agency	18	84
2017	More than 20 years in current department or agency	20	24
2014	Less than 3 years in current department or agency	22	82
2014	3 to 10 years in current department or agency	30	150
2014	11 to 20 years in current department or agency	33	77
2014	More than 20 years in current department or agency	27	27

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	24	63
2017	3 to 10 years in current department or agency	27	151
2017	11 to 20 years in current department or agency	31	85
2017	More than 20 years in current department or agency	37	25
2014	Less than 3 years in current department or agency	15	82
2014	3 to 10 years in current department or agency	30	150
2014	11 to 20 years in current department or agency	34	76
2014	More than 20 years in current department or agency	25	27

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	11	151
2017	11 to 20 years in current department or agency	11	85
2017	More than 20 years in current department or agency	20	25
2014	Less than 3 years in current department or agency	16	82
2014	3 to 10 years in current department or agency	12	150
2014	11 to 20 years in current department or agency	13	76
2014	More than 20 years in current department or agency	27	27

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	4	151
2017	11 to 20 years in current department or agency	8	85
2014	3 to 10 years in current department or agency	7	150
2014	More than 20 years in current department or agency	0	27

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	14	151
2017	11 to 20 years in current department or agency	19	85
2017	More than 20 years in current department or agency	25	25
2014	Less than 3 years in current department or agency	11	82
2014	3 to 10 years in current department or agency	17	150
2014	11 to 20 years in current department or agency	17	76
2014	More than 20 years in current department or agency	27	27

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	5	151
2017	11 to 20 years in current department or agency	9	85
2014	3 to 10 years in current department or agency	7	150

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	5	151
2017	11 to 20 years in current department or agency	8	85
2014	Less than 3 years in current department or agency	7	82
2014	3 to 10 years in current department or agency	6	150
2014	11 to 20 years in current department or agency	12	76

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	63
2017	3 to 10 years in current department or agency	6	151
2014	Less than 3 years in current department or agency	10	82
2014	3 to 10 years in current department or agency	10	150
2014	11 to 20 years in current department or agency	11	76

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	3	151
2017	11 to 20 years in current department or agency	8	85
2014	Less than 3 years in current department or agency	9	82
2014	3 to 10 years in current department or agency	5	150

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	60	63
2017	3 to 10 years in current department or agency	57	151
2017	11 to 20 years in current department or agency	59	85
2017	More than 20 years in current department or agency	27	25
2014	Less than 3 years in current department or agency	51	82
2014	3 to 10 years in current department or agency	48	150
2014	11 to 20 years in current department or agency	43	76
2014	More than 20 years in current department or agency	37	27

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	18	62
2017	3 to 10 years in current department or agency	15	145
2014	Less than 3 years in current department or agency	15	77
2014	3 to 10 years in current department or agency	12	142

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	4	145
2017	11 to 20 years in current department or agency	0	78

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	0	62
2017	11 to 20 years in current department or agency	0	78

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	7	145
2017	11 to 20 years in current department or agency	9	78
2014	3 to 10 years in current department or agency	9	142
2014	More than 20 years in current department or agency	0	24

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	20	62
2017	3 to 10 years in current department or agency	10	145
2017	11 to 20 years in current department or agency	11	78
2014	Less than 3 years in current department or agency	17	77
2014	3 to 10 years in current department or agency	8	142

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	62
2017	3 to 10 years in current department or agency	10	145
2017	11 to 20 years in current department or agency	9	78
2017	More than 20 years in current department or agency	0	23
2014	Less than 3 years in current department or agency	6	77
2014	3 to 10 years in current department or agency	8	142
2014	11 to 20 years in current department or agency	7	67

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	10	62
2017	3 to 10 years in current department or agency	13	145
2017	11 to 20 years in current department or agency	10	78
2014	Less than 3 years in current department or agency	9	77
2014	3 to 10 years in current department or agency	8	142
2014	11 to 20 years in current department or agency	12	67
2014	More than 20 years in current department or agency	0	24

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	14	62
2017	3 to 10 years in current department or agency	28	145
2017	11 to 20 years in current department or agency	21	78
2014	Less than 3 years in current department or agency	19	77
2014	3 to 10 years in current department or agency	16	142
2014	11 to 20 years in current department or agency	28	67

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	62
2017	3 to 10 years in current department or agency	13	145
2017	11 to 20 years in current department or agency	9	78
2017	More than 20 years in current department or agency	0	23
2014	Less than 3 years in current department or agency	7	77
2014	3 to 10 years in current department or agency	7	142
2014	11 to 20 years in current department or agency	7	67

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	36	62
2017	3 to 10 years in current department or agency	53	145
2017	11 to 20 years in current department or agency	47	78
2017	More than 20 years in current department or agency	30	23
2014	Less than 3 years in current department or agency	51	77
2014	3 to 10 years in current department or agency	47	142
2014	11 to 20 years in current department or agency	38	67
2014	More than 20 years in current department or agency	29	24

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	3 to 10 years in current department or agency	0	145
2014	More than 20 years in current department or agency	0	24

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	49	62
2017	3 to 10 years in current department or agency	63	145
2017	11 to 20 years in current department or agency	65	78
2017	More than 20 years in current department or agency	43	23
2014	Less than 3 years in current department or agency	50	77
2014	3 to 10 years in current department or agency	62	142
2014	11 to 20 years in current department or agency	64	67
2014	More than 20 years in current department or agency	42	24

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	More than 20 years in current department or agency	0	23

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	11	62
2017	3 to 10 years in current department or agency	10	145
2017	11 to 20 years in current department or agency	17	78
2014	Less than 3 years in current department or agency	11	77
2014	3 to 10 years in current department or agency	11	142
2014	11 to 20 years in current department or agency	10	67
2014	More than 20 years in current department or agency	21	24

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	73	27	63
2017	3 to 10 years in current department or agency	97	3	152
2017	11 to 20 years in current department or agency	97	3	85
2017	More than 20 years in current department or agency	96	4	25

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	25	14	13	1	1	34	11	71	4	1489
2017	3 to 10 years in current department or agency	17	18	20	3	3	31	8	58	10	1960
2017	11 to 20 years in current department or agency	15	17	24	4	4	30	6	50	12	795
2017	More than 20 years in current department or agency	22	26	17	2	3	26	4	69	6	310
2014	Less than 3 years in current department or agency	23	11	14	2	1	36	13	67	6	1577
2014	3 to 10 years in current department or agency	18	16	19	3	2	33	8	58	10	1953
2014	11 to 20 years in current department or agency	21	18	22	4	3	27	6	57	10	834
2014	More than 20 years in current department or agency	23	21	20	2	2	28	4	64	6	391

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	42	25	11	2	1	15	3	83	4	1484
2017	3 to 10 years in current department or agency	30	31	18	3	3	14	2	72	7	1960
2017	11 to 20 years in current department or agency	29	31	23	3	4	9	1	67	8	796
2017	More than 20 years in current department or agency	40	34	14	2	2	8	2	82	4	308
2014	Less than 3 years in current department or agency	40	19	14	2	1	20	3	78	4	1577
2014	3 to 10 years in current department or agency	30	31	16	3	2	16	2	74	7	1952
2014	11 to 20 years in current department or agency	30	28	21	4	2	14	1	68	7	836
2014	More than 20 years in current department or agency	40	25	17	3	3	12	1	75	6	391

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	15	19	20	19	25	1	1	34	45	1491
2017	3 to 10 years in current department or agency	13	18	21	18	29	0	1	31	48	1964
2017	11 to 20 years in current department or agency	15	23	20	16	24	0	2	39	41	795
2017	More than 20 years in current department or agency	17	18	24	16	22	0	2	36	39	308

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	27	29	26	11	6	1	57	17	1493
2017	3 to 10 years in current department or agency	17	25	29	17	10	1	43	28	1963
2017	11 to 20 years in current department or agency	14	22	29	20	14	1	37	34	796
2017	More than 20 years in current department or agency	12	31	25	20	11	0	43	31	310

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	29	18	9	5	1	3	67	14	1485
2017	3 to 10 years in current department or agency	21	30	23	14	9	1	3	53	23	1963
2017	11 to 20 years in current department or agency	16	27	27	17	10	1	2	44	28	791
2017	More than 20 years in current department or agency	16	32	25	17	9	0	2	49	26	307

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	30	25	20	12	9	2	2	58	21	1487
2017	3 to 10 years in current department or agency	20	25	24	16	12	1	2	46	29	1964
2017	11 to 20 years in current department or agency	16	26	25	17	14	1	3	43	32	793
2017	More than 20 years in current department or agency	17	28	23	17	12	1	1	47	30	308

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	20	10	4	2	1	7	82	6	1490
2017	3 to 10 years in current department or agency	44	26	15	5	3	1	7	75	9	1962
2017	11 to 20 years in current department or agency	37	28	15	7	4	1	9	72	12	794
2017	More than 20 years in current department or agency	40	22	16	10	4	0	7	67	15	308

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	37	28	19	8	6	1	66	15	1485
2017	3 to 10 years in current department or agency	27	31	22	11	8	1	58	19	1958
2017	11 to 20 years in current department or agency	24	27	24	14	10	1	52	25	792
2017	More than 20 years in current department or agency	26	32	24	10	6	1	59	17	306

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	41	29	16	6	4	1	3	73	11	1482
2017	3 to 10 years in current department or agency	27	34	20	11	6	1	2	62	17	1956
2017	11 to 20 years in current department or agency	25	32	22	14	5	1	1	58	19	794
2017	More than 20 years in current department or agency	27	39	18	9	5	1	2	67	14	307

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	36	30	19	8	4	1	2	68	12	1481
2017	3 to 10 years in current department or agency	21	30	24	16	8	0	2	52	24	1956
2017	11 to 20 years in current department or agency	15	29	28	17	9	1	1	45	27	794
2017	More than 20 years in current department or agency	18	32	28	15	6	0	0	50	22	306

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	29	17	8	5	1	2	68	14	1482
2017	3 to 10 years in current department or agency	28	29	22	11	7	0	2	59	19	1959
2017	11 to 20 years in current department or agency	27	30	23	12	8	1	1	57	20	793
2017	More than 20 years in current department or agency	33	36	18	9	3	1	1	70	12	306

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	38	31	17	8	4	0	2	70	12	1480
2017	3 to 10 years in current department or agency	26	34	21	10	7	0	2	61	18	1949
2017	11 to 20 years in current department or agency	21	28	23	15	11	1	2	50	26	791
2017	More than 20 years in current department or agency	19	31	25	16	9	0	0	50	24	307

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	60	19	12	3	3	3	82	6	1488
2017	3 to 10 years in current department or agency	52	24	12	6	3	2	78	9	1963
2017	11 to 20 years in current department or agency	47	30	14	4	3	3	79	7	795
2017	More than 20 years in current department or agency	48	29	14	4	4	1	78	7	305

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	79	8	4	2	2	1	4	92	4	1490
2017	3 to 10 years in current department or agency	71	12	6	4	4	1	3	86	7	1961
2017	11 to 20 years in current department or agency	66	16	5	5	4	1	3	86	9	797
2017	More than 20 years in current department or agency	74	13	6	2	2	1	2	90	4	307

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	70	17	6	3	1	0	3	90	4	1487
2017	3 to 10 years in current department or agency	55	27	10	4	2	0	3	84	6	1963
2017	11 to 20 years in current department or agency	51	32	9	3	2	1	2	85	6	795
2017	More than 20 years in current department or agency	63	24	8	3	1	0	1	88	5	308

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	70	13	7	4	2	0	3	87	6	1486
2017	3 to 10 years in current department or agency	57	21	9	5	5	0	3	81	10	1956
2017	11 to 20 years in current department or agency	55	22	10	6	5	0	1	78	12	794
2017	More than 20 years in current department or agency	64	22	5	4	3	1	1	87	7	309

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	66	8	2	1	0	0	22	95	2	1486
2017	3 to 10 years in current department or agency	55	13	5	2	1	0	25	90	4	1960
2017	11 to 20 years in current department or agency	50	15	7	3	1	0	23	85	5	797
2017	More than 20 years in current department or agency	50	20	6	2	0	1	21	89	3	308

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	75	10	4	1	1	0	8	93	3	1480
2017	3 to 10 years in current department or agency	68	16	5	2	1	1	8	92	3	1954
2017	11 to 20 years in current department or agency	64	18	7	2	1	1	8	89	3	793
2017	More than 20 years in current department or agency	59	27	6	2	0	1	5	91	2	306

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	46	17	13	10	12	0	3	64	23	1489
2017	3 to 10 years in current department or agency	58	14	7	7	10	0	4	75	17	1963
2017	11 to 20 years in current department or agency	66	15	6	3	5	1	4	86	8	798
2017	More than 20 years in current department or agency	74	13	5	3	1	1	4	91	4	308

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	56	24	12	4	3	0	2	81	6	1489
2017	3 to 10 years in current department or agency	50	27	13	4	2	0	4	79	7	1958
2017	11 to 20 years in current department or agency	46	30	14	5	2	0	3	79	7	796
2017	More than 20 years in current department or agency	52	27	14	3	1	1	2	81	5	305

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	35	33	9	3	1	54	13	1491
2017	3 to 10 years in current department or agency	10	28	40	14	6	0	39	21	1967
2017	11 to 20 years in current department or agency	7	25	42	17	8	0	33	25	794
2017	More than 20 years in current department or agency	14	29	38	14	4	0	43	18	310

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	5	13	38	26	17	1	1	43	18	1489
2017	3 to 10 years in current department or agency	8	20	41	22	8	0	1	31	28	1963
2017	11 to 20 years in current department or agency	10	24	42	16	6	0	0	23	35	794
2017	More than 20 years in current department or agency	7	19	44	23	7	0	0	30	26	307

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	19	33	18	12	6	11	1	59	21	1489
2017	3 to 10 years in current department or agency	16	37	20	13	8	5	1	56	23	1965
2017	11 to 20 years in current department or agency	16	39	21	10	9	5	0	58	20	797
2017	More than 20 years in current department or agency	22	43	17	9	5	4	0	68	14	309

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	26	38	15	11	5	4	1	68	17	1492
2017	3 to 10 years in current department or agency	15	38	20	15	10	2	0	55	25	1965
2017	11 to 20 years in current department or agency	14	34	20	18	11	3	0	49	30	796
2017	More than 20 years in current department or agency	20	44	18	11	6	1	0	65	17	308

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	13	87	1489
2017	3 to 10 years in current department or agency	19	81	1965
2017	11 to 20 years in current department or agency	20	80	797
2017	More than 20 years in current department or agency	17	83	310
2014	Less than 3 years in current department or agency	12	88	1576
2014	3 to 10 years in current department or agency	15	85	1949
2014	11 to 20 years in current department or agency	16	84	832
2014	More than 20 years in current department or agency	14	86	390

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Less than 3 years in current department or agency	81	19	193
2017	3 to 10 years in current department or agency	77	23	369
2017	11 to 20 years in current department or agency	74	26	158
2017	More than 20 years in current department or agency	76	24	54
2014	Less than 3 years in current department or agency	70	30	188
2014	3 to 10 years in current department or agency	82	18	286
2014	11 to 20 years in current department or agency	75	25	134
2014	More than 20 years in current department or agency	83	17	55

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	52	33	4	9	2	0	1	85	10	159
2017	3 to 10 years in current department or agency	47	35	6	8	2	0	2	83	10	285
2017	11 to 20 years in current department or agency	44	33	3	10	10	0	0	76	20	118
2017	More than 20 years in current department or agency	43	47	3	5	3	0	0	90	7	41
2014	Less than 3 years in current department or agency	62	26	4	3	2	2	1	90	5	132
2014	3 to 10 years in current department or agency	50	36	7	4	3	0	0	86	6	237
2014	11 to 20 years in current department or agency	55	32	3	7	3	0	0	87	10	100
2014	More than 20 years in current department or agency	54	35	4	2	2	0	2	91	5	46

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	17	20	23	16	20	3	1	18	82	1491
2017	3 to 10 years in current department or agency	18	21	24	15	19	2	1	18	82	1967
2017	11 to 20 years in current department or agency	25	24	21	13	14	3	1	25	75	797
2017	More than 20 years in current department or agency	26	28	21	11	11	2	1	26	74	310

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	33	1188
2017	3 to 10 years in current department or agency	26	1547
2017	11 to 20 years in current department or agency	19	571
2017	More than 20 years in current department or agency	10	220

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	39	1188
2017	3 to 10 years in current department or agency	43	1547
2017	11 to 20 years in current department or agency	30	571
2017	More than 20 years in current department or agency	22	220

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	29	1188
2017	3 to 10 years in current department or agency	25	1547
2017	11 to 20 years in current department or agency	20	571
2017	More than 20 years in current department or agency	17	220

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	45	1188
2017	3 to 10 years in current department or agency	60	1547
2017	11 to 20 years in current department or agency	58	571
2017	More than 20 years in current department or agency	48	220

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	4	1188
2017	3 to 10 years in current department or agency	11	1547
2017	11 to 20 years in current department or agency	7	571
2017	More than 20 years in current department or agency	1	220

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Less than 3 years in current department or agency	43	1188
2017	3 to 10 years in current department or agency	35	1547
2017	11 to 20 years in current department or agency	40	571
2017	More than 20 years in current department or agency	48	220

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Less than 3 years in current department or agency	4	48	19	11	5	14	1167
2017	3 to 10 years in current department or agency	4	43	19	11	5	17	1523
2017	11 to 20 years in current department or agency	3	44	19	14	4	16	564
2017	More than 20 years in current department or agency	6	55	15	9	8	8	213

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	13	21	17	19	20	2	7	38	43	1200
2017	3 to 10 years in current department or agency	8	20	15	18	29	2	8	31	52	1553
2017	11 to 20 years in current department or agency	6	17	16	23	28	2	8	26	56	577
2017	More than 20 years in current department or agency	8	15	17	20	26	2	11	27	54	220

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Less than 3 years in current department or agency	5	9	12	16	51	3	6	15	73	1199
2017	3 to 10 years in current department or agency	2	7	9	15	58	2	6	10	79	1552
2017	11 to 20 years in current department or agency	2	9	10	21	50	2	7	12	77	577
2017	More than 20 years in current department or agency	3	6	11	21	48	3	8	11	77	221

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 106. In total, how many years have you been working in your current department or agency?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me