2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - FS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	17	54	8	14	7	0	71	21	222
2017	FS-01	12	65	8	8	8	0	77	15	26
2017	FS-02	22	53	5	12	8	0	75	20	81
2017	FS-03	13	54	9	18	6	0	67	24	77
2017	FS-04	17	50	14	14	6	0	67	19	36
2014	FS	22	59	3	12	3	0	82	16	211
2014	FS-01	43	50	0	7	0	0	93	7	14
2014	FS-02	21	59	5	11	5	0	80	15	85
2014	FS-03	14	62	3	19	1	0	76	21	72
2014	FS-04	36	58	0	3	3	0	94	6	33
2011	FS	23	63	3	8	3	0	86	11	236
2011	FS-01	18	68	8	3	0	3	89	3	38
2011	FS-02	15	67	1	11	5	0	82	16	79
2011	FS-03	25	61	1	10	3	0	86	13	80
2011	FS-04	38	51	8	3	0	0	90	3	39
2008	FS	20	58	7	13	2	1	78	15	199
2008	FS-01	17	60	6	11	0	6	82	12	35
2008	FS-02	16	60	7	13	3	0	76	16	68
2008	FS-03	25	53	7	14	1	0	78	15	73
2008	FS-04	21	63	11	5	0	0	84	5	19

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	75	20	2	2	2	0	94	4	220
2017	FS-01	81	12	4	0	4	0	92	4	26
2017	FS-02	71	22	2	4	1	0	93	5	80
2017	FS-03	78	18	1	1	1	0	96	3	76
2017	FS-04	72	22	0	3	3	0	94	6	36
2014	FS	69	24	3	3	0	0	93	4	211
2014	FS-01	93	7	0	0	0	0	100	0	14
2014	FS-02	71	21	2	5	1	0	92	6	85
2014	FS-03	64	26	6	4	0	0	90	4	72
2014	FS-04	67	33	0	0	0	0	100	0	33
2011	FS	76	19	3	2	0	0	95	2	236
2011	FS-01	76	18	3	3	0	0	95	3	38
2011	FS-02	71	22	4	3	0	1	94	3	79
2011	FS-03	80	16	1	3	0	0	96	3	80
2011	FS-04	77	21	3	0	0	0	97	0	39
2008	FS	65	22	6	7	1	0	87	7	199
2008	FS-01	71	20	9	0	0	0	91	0	35
2008	FS-02	65	22	3	10	0	0	87	10	68
2008	FS-03	60	26	5	7	1	0	86	8	73
2008	FS-04	74	11	11	5	0	0	84	5	19

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	59	20	4	13	4	79	17	221
2017	FS-01	57	15	8	19	0	73	19	26
2017	FS-02	52	23	6	13	6	75	19	81
2017	FS-03	66	18	1	10	4	84	14	76
2017	FS-04	61	22	3	11	3	83	14	36
2014	FS	59	24	2	9	5	83	14	211
2014	FS-01	93	0	0	7	0	93	7	14
2014	FS-02	59	25	2	11	4	84	14	85
2014	FS-03	51	29	4	8	7	81	15	72
2014	FS-04	64	21	0	9	6	85	15	33
2011	FS	56	19	8	13	3	76	16	236
2011	FS-01	45	26	11	13	5	71	18	38
2011	FS-02	56	15	13	14	3	71	16	79
2011	FS-03	64	15	6	13	3	79	15	80
2011	FS-04	54	31	0	10	5	85	15	39
2008	FS	51	21	7	19	3	72	22	199
2008	FS-01	49	17	14	14	6	66	20	35
2008	FS-02	38	32	4	24	1	71	25	68
2008	FS-03	56	16	7	19	1	73	21	73
2008	FS-04	84	0	0	11	5	84	16	19

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	32	38	8	15	7	70	22	222
2017	FS-01	15	35	19	23	8	50	30	26
2017	FS-02	30	46	1	13	9	76	22	81
2017	FS-03	38	33	10	12	6	72	18	77
2017	FS-04	36	33	6	22	3	69	25	36
2014	FS	34	38	7	17	4	72	21	211
2014	FS-01	21	57	14	7	0	79	7	14
2014	FS-02	35	34	4	22	5	69	27	85
2014	FS-03	32	40	7	17	4	72	21	72
2014	FS-04	42	30	12	9	6	73	15	33
2011	FS	38	36	10	9	7	74	16	234
2011	FS-01	45	34	5	11	5	79	16	38
2011	FS-02	30	39	10	11	9	70	20	79
2011	FS-03	35	33	15	8	9	68	17	78
2011	FS-04	51	36	5	8	0	87	8	39

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	14	45	12	21	7	0	0	59	29	222
2017	FS-01	15	50	19	8	8	0	0	65	15	26
2017	FS-02	15	48	11	17	7	1	0	64	25	81
2017	FS-03	15	35	13	27	10	0	0	50	37	77
2017	FS-04	8	55	8	25	3	0	0	64	28	36
2014	FS	16	45	12	22	5	0	0	61	27	211
2014	FS-01	36	57	7	0	0	0	0	93	0	14
2014	FS-02	14	40	12	29	5	0	0	54	34	85
2014	FS-03	13	43	15	22	7	0	0	56	29	72
2014	FS-04	24	52	6	12	6	0	0	76	18	33
2011	FS	22	47	14	13	4	0	0	69	17	236
2011	FS-01	34	39	16	8	3	0	0	74	11	38
2011	FS-02	13	49	13	15	9	1	0	63	24	79
2011	FS-03	19	50	19	10	3	0	0	69	13	80
2011	FS-04	33	46	3	18	0	0	0	79	18	39
2008	FS	18	42	19	15	6	0	1	60	21	199
2008	FS-01	37	46	11	6	0	0	0	83	6	35
2008	FS-02	15	34	21	22	7	0	1	49	30	68
2008	FS-03	15	47	16	12	10	0	0	62	22	73
2008	FS-04	5	53	32	11	0	0	0	58	11	19

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	46	41	6	6	2	87	8	221
2017	FS-01	39	43	15	0	4	81	4	26
2017	FS-02	42	42	6	8	2	83	11	80
2017	FS-03	50	40	3	6	1	90	8	77
2017	FS-04	53	39	6	3	0	92	3	36
2014	FS	45	38	8	8	1	83	9	210
2014	FS-01	64	36	0	0	0	100	0	14
2014	FS-02	39	42	11	8	0	81	8	84
2014	FS-03	46	35	7	8	4	81	12	72
2014	FS-04	55	36	3	6	0	91	6	33
2011	FS	44	37	11	6	2	81	8	235
2011	FS-01	46	35	16	0	3	81	3	37
2011	FS-02	42	34	15	8	1	76	9	79
2011	FS-03	43	38	9	8	4	80	11	80
2011	FS-04	51	41	3	5	0	92	5	39
2008	FS	39	39	9	10	4	78	14	199
2008	FS-01	40	49	6	6	0	89	6	35
2008	FS-02	34	38	10	16	1	72	18	68
2008	FS-03	40	41	5	5	8	81	14	73
2008	FS-04	63	16	16	5	0	79	5	19

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	45	42	6	4	2	0	88	6	221
2017	FS-01	31	54	8	4	4	0	85	8	26
2017	FS-02	47	35	7	7	4	0	82	11	80
2017	FS-03	49	41	6	3	1	0	90	4	77
2017	FS-04	47	50	3	0	0	0	97	0	36
2014	FS	47	38	7	6	1	0	85	8	211
2014	FS-01	57	43	0	0	0	0	100	0	14
2014	FS-02	44	40	9	6	1	0	84	7	85
2014	FS-03	46	38	4	10	3	0	83	13	72
2014	FS-04	61	30	6	3	0	0	91	3	33
2011	FS	40	47	7	6	1	0	86	7	236
2011	FS-01	39	50	5	3	3	0	89	5	38
2011	FS-02	34	51	8	8	0	0	85	8	79
2011	FS-03	40	41	10	8	1	0	81	9	80
2011	FS-04	51	46	0	3	0	0	97	3	39
2008	FS	38	45	7	7	3	1	83	10	199
2008	FS-01	37	49	11	0	0	3	88	0	35
2008	FS-02	37	44	6	12	1	0	81	13	68
2008	FS-03	38	49	4	4	4	0	88	8	73
2008	FS-04	47	32	11	11	0	0	79	11	19

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	32	42	9	12	5	74	16	221
2017	FS-01	15	38	23	12	12	54	23	26
2017	FS-02	29	45	7	14	5	74	19	80
2017	FS-03	37	43	8	9	3	81	12	77
2017	FS-04	39	39	6	11	6	78	17	36
2014	FS	35	42	9	11	3	77	14	211
2014	FS-01	29	71	0	0	0	100	0	14
2014	FS-02	29	38	13	15	5	67	20	85
2014	FS-03	42	36	7	13	3	78	15	72
2014	FS-04	45	45	6	3	0	91	3	33

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	27	37	11	18	7	0	0	64	25	221
2017	FS-01	27	35	4	23	12	0	0	62	34	26
2017	FS-02	27	41	8	16	7	0	0	69	23	80
2017	FS-03	28	37	10	19	5	0	0	65	24	77
2017	FS-04	28	25	22	19	6	0	0	53	25	36
2014	FS	34	33	13	15	4	0	1	67	19	211
2014	FS-01	36	36	14	7	0	0	7	77	8	14
2014	FS-02	29	40	12	14	5	0	0	69	19	85
2014	FS-03	36	29	18	11	4	0	1	66	15	72
2014	FS-04	45	18	6	24	6	0	0	64	30	33
2011	FS	28	42	11	12	5	1	1	71	18	236
2011	FS-01	32	34	11	18	3	3	0	68	22	38
2011	FS-02	27	42	13	9	9	0	1	69	18	79
2011	FS-03	29	41	10	13	4	3	1	73	17	80
2011	FS-04	28	49	8	13	3	0	0	77	15	39

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	34	34	8	13	9	0	1	69	23	219
2017	FS-01	31	31	11	15	8	0	4	64	24	26
2017	FS-02	33	39	7	10	11	0	0	72	21	78
2017	FS-03	36	36	5	14	8	0	1	73	22	77
2017	FS-04	39	22	11	17	11	0	0	61	28	36
2014	FS	35	32	10	13	8	1	1	68	21	211
2014	FS-01	36	36	21	0	0	0	7	77	0	14
2014	FS-02	34	27	6	20	12	0	1	62	32	85
2014	FS-03	35	35	14	6	7	3	1	72	13	72
2014	FS-04	39	33	9	15	3	0	0	73	18	33
2011	FS	25	29	9	23	12	1	1	55	36	236
2011	FS-01	16	29	11	29	11	0	5	47	42	38
2011	FS-02	27	19	11	24	18	1	0	46	42	79
2011	FS-03	24	39	6	20	10	1	0	63	30	80
2011	FS-04	33	28	8	23	5	0	3	63	29	39
2008	FS	26	25	14	17	15	0	3	53	33	198
2008	FS-01	29	29	11	11	14	0	6	61	27	35
2008	FS-02	27	16	18	15	24	0	0	43	39	67
2008	FS-03	29	23	12	23	8	0	4	54	33	73
2008	FS-04	11	63	5	11	5	0	5	78	17	19

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	34	49	7	6	4	0	84	10	222
2017	FS-01	23	54	11	0	12	0	77	12	26
2017	FS-02	30	51	5	11	4	0	81	14	81
2017	FS-03	43	44	6	5	1	0	87	6	77
2017	FS-04	33	56	6	3	3	0	89	6	36
2014	FS	41	46	6	6	1	0	86	8	211
2014	FS-01	50	50	0	0	0	0	100	0	14
2014	FS-02	36	52	6	5	1	0	88	6	85
2014	FS-03	42	40	7	8	3	0	82	11	72
2014	FS-04	52	36	6	6	0	0	88	6	33
2011	FS	44	39	7	8	1	0	83	9	236
2011	FS-01	39	42	8	11	0	0	82	11	38
2011	FS-02	41	46	5	8	1	0	86	9	79
2011	FS-03	45	34	9	10	3	0	79	13	80
2011	FS-04	54	36	8	3	0	0	90	3	39
2008	FS	38	39	11	8	4	1	77	12	199
2008	FS-01	29	54	9	9	0	0	83	9	35
2008	FS-02	40	32	15	12	1	0	72	13	68
2008	FS-03	38	40	8	5	8	0	78	14	73
2008	FS-04	53	32	5	5	0	5	89	6	19

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	15	45	17	14	8	0	0	60	23	222
2017	FS-01	15	58	7	12	8	0	0	73	19	26
2017	FS-02	19	40	14	13	13	1	0	59	26	81
2017	FS-03	15	41	24	14	5	0	0	56	19	77
2017	FS-04	8	56	11	19	6	0	0	64	25	36
2014	FS	20	44	16	12	7	1	0	64	19	211
2014	FS-01	36	50	14	0	0	0	0	86	0	14
2014	FS-02	14	48	14	14	9	0	0	62	24	85
2014	FS-03	22	40	17	10	7	4	0	65	17	72
2014	FS-04	27	33	15	18	6	0	0	61	24	33
2011	FS	14	42	20	17	6	0	1	57	23	236
2011	FS-01	18	42	18	18	0	0	3	62	19	38
2011	FS-02	9	39	25	20	6	0	0	48	27	79
2011	FS-03	14	44	16	16	8	0	3	59	24	80
2011	FS-04	21	44	18	13	5	0	0	64	18	39

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	29	48	10	11	2	76	14	222
2017	FS-01	19	61	15	0	4	81	4	26
2017	FS-02	31	39	12	15	4	70	19	81
2017	FS-03	31	50	8	10	1	81	11	77
2017	FS-04	28	53	6	14	0	81	14	36

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	53	36	6	4	1	89	5	222
2017	FS-01	43	46	8	4	0	88	4	26
2017	FS-02	58	27	7	7	1	85	8	81
2017	FS-03	51	38	6	3	1	90	4	77
2017	FS-04	53	47	0	0	0	100	0	36
2014	FS	54	36	5	3	1	91	4	211
2014	FS-01	79	21	0	0	0	100	0	14
2014	FS-02	54	39	5	2	0	93	2	85
2014	FS-03	50	33	8	4	4	83	8	72
2014	FS-04	55	39	3	3	0	94	3	33
2011	FS	49	41	5	3	2	90	5	235
2011	FS-01	55	39	5	0	0	95	0	38
2011	FS-02	50	37	5	5	3	87	8	78
2011	FS-03	48	43	5	4	1	90	5	80
2011	FS-04	46	46	5	0	3	92	3	39
2008	FS	53	33	7	4	4	86	8	199
2008	FS-01	54	31	11	3	0	86	3	35
2008	FS-02	53	38	6	3	0	91	3	68
2008	FS-03	53	32	5	3	7	85	10	73
2008	FS-04	53	26	5	16	0	79	16	19

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	29	36	12	16	7	65	23	222
2017	FS-01	23	43	8	15	12	66	27	26
2017	FS-02	33	29	9	18	11	62	28	81
2017	FS-03	31	38	14	14	3	69	17	77
2017	FS-04	25	39	14	17	6	64	22	36

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	54	32	9	2	2	0	87	4	221
2017	FS-01	35	34	23	0	8	0	69	8	26
2017	FS-02	52	33	11	2	2	0	85	5	80
2017	FS-03	63	31	3	3	1	0	94	4	77
2017	FS-04	58	33	8	0	0	0	92	0	36
2014	FS	59	29	10	1	0	0	89	1	211
2014	FS-01	64	36	0	0	0	0	100	0	14
2014	FS-02	54	36	9	0	0	0	91	0	85
2014	FS-03	63	22	15	0	0	0	85	0	72
2014	FS-04	67	21	9	3	0	0	88	3	33
2011	FS	50	37	9	4	0	0	87	4	235
2011	FS-01	43	46	11	0	0	0	89	0	37
2011	FS-02	46	43	6	5	0	0	89	5	79
2011	FS-03	48	34	11	6	0	1	82	6	80
2011	FS-04	72	21	8	0	0	0	92	0	39

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	31	46	7	12	5	0	0	77	17	221
2017	FS-01	23	38	12	15	12	0	0	61	27	26
2017	FS-02	29	42	9	15	6	0	0	71	21	80
2017	FS-03	36	50	3	8	4	0	0	86	12	77
2017	FS-04	33	50	8	8	0	0	0	83	8	36
2014	FS	26	47	13	9	4	0	0	73	14	211
2014	FS-01	50	50	0	0	0	0	0	100	0	14
2014	FS-02	22	45	15	14	4	0	0	67	18	85
2014	FS-03	26	44	14	8	6	1	0	72	14	72
2014	FS-04	24	55	9	6	6	0	0	79	12	33
2011	FS	34	43	14	7	1	0	0	78	9	235
2011	FS-01	27	57	8	8	0	0	0	84	8	37
2011	FS-02	29	41	19	10	1	0	0	70	11	79
2011	FS-03	36	43	13	6	1	0	1	80	8	80
2011	FS-04	46	38	10	3	3	0	0	85	5	39

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	38	36	11	12	4	0	74	15	220
2017	FS-01	23	30	19	19	8	0	54	27	26
2017	FS-02	33	33	10	18	6	0	65	24	80
2017	FS-03	48	37	6	7	1	0	86	8	76
2017	FS-04	39	45	14	3	0	0	83	3	36
2014	FS	36	42	12	6	4	0	78	10	211
2014	FS-01	43	57	0	0	0	0	100	0	14
2014	FS-02	35	40	15	4	6	0	75	9	85
2014	FS-03	33	43	10	8	4	1	77	13	72
2014	FS-04	42	33	12	9	3	0	76	12	33

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	29	36	15	15	4	0	0	66	19	221
2017	FS-01	15	50	23	0	12	0	0	65	12	26
2017	FS-02	33	26	15	17	7	0	1	60	25	80
2017	FS-03	32	45	12	12	0	0	0	77	12	77
2017	FS-04	28	31	11	28	3	0	0	58	31	36
2014	FS	26	42	16	11	5	0	0	68	16	211
2014	FS-01	36	43	14	7	0	0	0	79	7	14
2014	FS-02	22	42	15	12	8	0	0	65	20	85
2014	FS-03	26	44	15	11	1	1	0	72	13	72
2014	FS-04	30	36	12	15	6	0	0	67	21	33
2011	FS	31	45	12	8	3	0	1	77	11	234
2011	FS-01	24	53	18	5	0	0	0	76	5	38
2011	FS-02	27	51	9	9	4	0	1	78	13	79
2011	FS-03	35	37	14	10	3	0	1	73	13	78
2011	FS-04	41	41	10	3	5	0	0	82	8	39

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	40	43	9	5	3	0	0	83	8	221
2017	FS-01	27	50	15	0	8	0	0	77	8	26
2017	FS-02	40	38	10	8	4	0	0	78	12	80
2017	FS-03	46	43	6	3	1	0	0	90	4	77
2017	FS-04	36	50	8	6	0	0	0	86	6	36
2014	FS	43	41	9	5	1	0	0	85	6	211
2014	FS-01	57	43	0	0	0	0	0	100	0	14
2014	FS-02	32	53	11	4	1	0	0	85	5	85
2014	FS-03	50	29	13	6	1	1	0	80	7	72
2014	FS-04	55	33	3	9	0	0	0	88	9	33
2011	FS	47	38	8	6	0	0	0	86	6	236
2011	FS-01	47	39	13	0	0	0	0	87	0	38
2011	FS-02	42	43	8	8	0	0	0	85	8	79
2011	FS-03	50	33	6	9	1	0	1	84	10	80
2011	FS-04	54	38	5	3	0	0	0	92	3	39
2008	FS	39	42	11	5	3	1	0	81	8	199
2008	FS-01	31	57	11	0	0	0	0	89	0	35
2008	FS-02	41	35	15	9	0	0	0	76	9	68
2008	FS-03	40	41	8	5	5	0	0	81	11	73
2008	FS-04	53	37	5	0	0	5	0	94	0	19

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	12	35	26	16	10	0	1	48	26	222
2017	FS-01	15	39	23	19	4	0	0	54	23	26
2017	FS-02	15	34	28	14	7	0	1	50	21	81
2017	FS-03	12	36	24	15	12	0	1	48	27	77
2017	FS-04	6	33	25	19	17	0	0	39	36	36
2014	FS	17	33	25	13	11	1	0	50	25	211
2014	FS-01	29	50	14	0	0	7	0	85	0	14
2014	FS-02	14	35	25	13	13	0	0	49	26	85
2014	FS-03	21	24	26	15	13	1	0	45	28	72
2014	FS-04	12	36	21	18	12	0	0	48	30	33
2011	FS	12	31	24	18	14	1	0	44	32	235
2011	FS-01	11	22	41	14	14	0	0	32	27	37
2011	FS-02	11	37	19	14	18	1	0	49	32	79
2011	FS-03	11	31	21	24	11	1	0	43	35	80
2011	FS-04	18	28	23	21	10	0	0	46	31	39
2008	FS	20	26	27	16	12	0	0	46	28	199
2008	FS-01	29	26	29	3	14	0	0	54	17	35
2008	FS-02	18	22	29	18	13	0	0	40	31	68
2008	FS-03	21	26	22	21	11	0	0	47	32	73
2008	FS-04	5	47	26	21	0	0	0	53	21	19

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	8	38	38	13	2	0	1	15	46	222
2017	FS-01	4	19	39	30	8	0	0	38	23	26
2017	FS-02	8	37	39	11	4	0	1	14	46	81
2017	FS-03	9	42	32	15	0	0	1	16	52	77
2017	FS-04	8	42	47	3	0	0	0	3	50	36
2014	FS	13	30	45	10	1	1	0	12	43	210
2014	FS-01	0	14	43	36	0	7	0	38	15	14
2014	FS-02	15	27	44	13	1	0	0	14	42	85
2014	FS-03	15	39	39	4	1	1	0	6	55	72
2014	FS-04	6	27	58	9	0	0	0	9	33	33
2011	FS	7	29	43	16	3	0	1	20	37	234
2011	FS-01	5	22	41	22	8	0	3	31	28	37
2011	FS-02	14	25	48	11	1	0	0	13	39	79
2011	FS-03	5	36	39	15	3	0	3	18	42	80
2011	FS-04	0	29	42	24	3	3	0	27	30	38
2008	FS	10	35	41	11	3	0	1	14	45	199
2008	FS-01	6	29	40	17	6	0	3	24	35	35
2008	FS-02	9	29	44	15	3	0	0	18	38	68
2008	FS-03	15	37	37	8	1	0	1	10	53	73
2008	FS-04	5	58	37	0	0	0	0	0	63	19

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	4	15	34	34	10	1	3	46	19	220
2017	FS-01	4	15	23	30	23	4	0	56	20	26
2017	FS-02	5	13	33	30	12	0	7	45	19	81
2017	FS-03	3	17	31	40	6	1	1	47	20	75
2017	FS-04	3	14	44	33	6	0	0	39	17	36
2014	FS	6	23	39	22	8	1	0	31	29	210
2014	FS-01	0	7	29	43	14	7	0	62	8	14
2014	FS-02	7	20	42	20	9	1	0	30	27	85
2014	FS-03	7	32	35	21	4	1	0	25	39	72
2014	FS-04	3	18	39	24	12	0	3	38	22	33
2011	FS	3	14	29	36	13	2	3	52	18	233
2011	FS-01	0	5	32	41	11	8	3	58	6	37
2011	FS-02	3	11	28	44	11	1	1	57	14	79
2011	FS-03	5	22	22	32	14	1	5	49	28	79
2011	FS-04	0	13	45	26	16	0	0	42	13	38
2008	FS	8	25	34	26	7	0	1	33	32	199
2008	FS-01	6	23	26	29	14	0	3	44	29	35
2008	FS-02	6	13	40	35	6	0	0	41	19	68
2008	FS-03	10	29	33	21	7	0	1	28	39	73
2008	FS-04	5	42	42	11	0	0	0	11	47	19

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	6	18	37	28	7	0	4	36	25	219
2017	FS-01	4	15	43	23	8	4	4	33	21	26
2017	FS-02	10	15	26	31	8	0	10	43	28	80
2017	FS-03	5	17	44	28	5	0	0	33	22	75
2017	FS-04	3	25	39	25	8	0	0	33	28	36
2014	FS	8	19	38	26	6	1	1	33	27	210
2014	FS-01	0	14	36	36	7	7	0	46	15	14
2014	FS-02	6	19	32	34	8	0	1	43	25	85
2014	FS-03	8	24	44	17	4	1	1	21	33	72
2014	FS-04	15	12	42	24	3	0	3	28	28	33
2011	FS	6	11	33	34	12	2	3	48	18	234
2011	FS-01	5	5	24	35	16	5	8	59	13	37
2011	FS-02	4	13	22	38	19	1	4	60	17	79
2011	FS-03	6	14	45	29	4	0	3	33	21	80
2011	FS-04	11	5	39	34	8	3	0	43	16	38
2008	FS	13	17	37	22	8	2	3	31	31	199
2008	FS-01	9	11	43	14	9	3	11	27	23	35
2008	FS-02	10	18	37	25	9	1	0	34	28	68
2008	FS-03	16	15	36	23	5	1	3	30	33	73
2008	FS-04	16	21	32	21	11	0	0	32	37	19

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	9	22	37	24	8	0	1	32	31	222
2017	FS-01	12	15	34	23	15	0	0	39	27	26
2017	FS-02	12	18	30	30	8	0	4	39	30	81
2017	FS-03	5	26	41	22	6	0	0	28	31	77
2017	FS-04	8	28	45	17	3	0	0	19	36	36
2014	FS	8	24	35	27	4	1	0	32	33	209
2014	FS-01	0	7	21	57	7	7	0	69	8	14
2014	FS-02	7	19	33	35	6	0	0	40	26	84
2014	FS-03	8	31	35	21	4	1	0	25	39	72
2014	FS-04	15	30	42	9	0	0	3	9	47	33
2011	FS	6	24	36	26	6	1	1	33	30	234
2011	FS-01	8	19	22	38	8	3	3	49	29	37
2011	FS-02	4	24	33	29	8	1	1	38	29	79
2011	FS-03	8	23	45	20	4	0	1	24	30	80
2011	FS-04	3	29	39	18	8	3	0	27	32	38
2008	FS	9	24	38	23	5	0	2	29	33	199
2008	FS-01	3	17	40	20	14	0	6	36	21	35
2008	FS-02	9	25	35	26	4	0	0	31	34	68
2008	FS-03	11	25	40	21	3	0	1	24	36	73
2008	FS-04	11	32	32	26	0	0	0	26	42	19

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	29	36	21	11	1	1	1	13	66	222
2017	FS-01	35	27	15	8	4	4	8	13	70	26
2017	FS-02	25	40	20	14	0	1	0	14	65	81
2017	FS-03	30	37	20	12	1	0	0	13	67	77
2017	FS-04	33	30	28	6	3	0	0	8	64	36
2014	FS	24	33	35	5	1	1	1	7	58	211
2014	FS-01	7	29	36	14	7	7	0	23	38	14
2014	FS-02	31	33	32	2	1	0	1	4	64	85
2014	FS-03	22	37	35	3	1	1	0	4	61	72
2014	FS-04	18	27	39	12	0	0	3	13	47	33
2011	FS	26	37	27	5	2	1	1	7	65	235
2011	FS-01	8	45	26	13	3	0	5	17	56	38
2011	FS-02	30	35	25	5	1	1	1	6	68	79
2011	FS-03	33	36	25	3	3	1	0	5	70	80
2011	FS-04	24	34	37	3	0	3	0	3	59	38
2008	FS	35	30	23	6	3	2	2	9	67	199
2008	FS-01	26	17	20	14	11	6	6	29	48	35
2008	FS-02	34	35	22	9	0	0	0	9	69	68
2008	FS-03	37	33	26	1	1	0	1	3	71	73
2008	FS-04	47	26	21	0	0	5	0	0	78	19

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	3	23	39	22	9	1	3	32	27	221
2017	FS-01	12	19	50	4	15	0	0	19	31	26
2017	FS-02	0	23	41	18	10	2	6	30	26	81
2017	FS-03	3	23	34	30	7	1	3	38	27	76
2017	FS-04	6	17	39	31	8	0	0	39	22	36
2014	FS	9	18	37	26	8	1	1	35	27	210
2014	FS-01	0	7	36	50	0	7	0	54	8	14
2014	FS-02	8	18	38	29	6	0	1	36	26	85
2014	FS-03	13	22	35	18	10	1	1	29	36	72
2014	FS-04	6	12	39	27	12	0	3	41	19	33
2011	FS	4	22	30	27	9	3	4	39	28	233
2011	FS-01	0	14	22	19	28	8	8	57	17	36
2011	FS-02	6	24	30	24	6	4	5	33	33	79
2011	FS-03	5	25	33	28	6	1	3	35	31	80
2011	FS-04	0	21	34	37	5	3	0	43	22	38
2008	FS	9	27	30	24	6	2	3	31	38	198
2008	FS-01	6	23	29	20	11	3	9	35	32	35
2008	FS-02	12	31	29	19	6	1	1	26	44	68
2008	FS-03	7	25	32	28	6	0	3	34	33	72
2008	FS-04	5	26	32	32	0	5	0	33	33	19

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	11	23	40	19	4	1	2	24	35	221
2017	FS-01	19	23	31	19	4	0	4	24	44	26
2017	FS-02	11	21	34	22	6	2	4	30	34	81
2017	FS-03	9	24	46	20	1	0	0	21	34	76
2017	FS-04	11	22	50	14	3	0	0	16	33	36
2014	FS	9	27	42	16	3	2	1	20	37	210
2014	FS-01	0	21	36	36	0	7	0	38	23	14
2014	FS-02	11	22	44	16	5	1	1	22	34	85
2014	FS-03	7	35	40	11	3	3	1	14	43	72
2014	FS-04	12	27	42	18	0	0	0	18	39	33

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	63	18	4	9	4	0	2	83	14	222
2017	FS-01	61	23	4	8	4	0	0	85	12	26
2017	FS-02	57	20	6	8	5	0	5	80	14	81
2017	FS-03	68	15	4	9	4	0	0	83	13	77
2017	FS-04	64	19	0	11	6	0	0	83	17	36
2014	FS	63	19	3	9	5	0	1	83	14	210
2014	FS-01	86	7	0	0	7	0	0	93	7	14
2014	FS-02	63	18	4	10	4	1	1	83	13	84
2014	FS-03	57	22	3	8	8	0	1	80	17	72
2014	FS-04	70	15	6	6	3	0	0	85	9	33
2011	FS	54	22	7	8	7	0	1	77	16	234
2011	FS-01	45	29	3	8	11	3	3	78	19	38
2011	FS-02	56	18	10	9	6	0	1	74	15	79
2011	FS-03	55	22	9	8	5	0	1	78	13	78
2011	FS-04	56	23	3	8	10	0	0	79	18	39
2008	FS	54	15	9	8	11	1	4	72	19	199
2008	FS-01	51	11	11	6	14	3	3	67	21	35
2008	FS-02	43	15	15	7	15	0	6	61	23	68
2008	FS-03	58	19	4	10	7	0	3	79	17	73
2008	FS-04	79	5	0	11	5	0	0	84	16	19

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	22	42	11	10	6	5	4	70	18	222
2017	FS-01	23	23	12	19	8	4	12	54	32	26
2017	FS-02	12	45	12	8	12	7	4	64	22	81
2017	FS-03	32	42	6	13	3	4	0	77	16	77
2017	FS-04	25	50	17	3	0	3	3	79	3	36
2014	FS	29	39	14	6	3	6	3	75	9	211
2014	FS-01	21	57	14	0	0	7	0	85	0	14
2014	FS-02	28	29	15	12	5	8	2	64	18	85
2014	FS-03	24	49	11	3	3	6	6	81	6	72
2014	FS-04	48	36	9	0	0	3	3	90	0	33

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	47	33	6	6	6	1	82	13	222
2017	FS-01	35	27	12	19	8	0	62	27	26
2017	FS-02	33	41	5	6	12	4	77	18	81
2017	FS-03	59	29	4	5	3	0	88	8	77
2017	FS-04	64	31	6	0	0	0	94	0	36
2014	FS	46	37	7	7	1	1	85	8	211
2014	FS-01	43	43	14	0	0	0	86	0	14
2014	FS-02	36	40	9	11	1	2	78	12	85
2014	FS-03	53	35	1	7	3	1	89	10	72
2014	FS-04	64	33	3	0	0	0	97	0	33

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	28	43	11	14	4	1	0	71	18	221
2017	FS-01	35	30	15	12	8	0	0	65	19	26
2017	FS-02	17	47	11	18	4	4	0	67	22	81
2017	FS-03	35	40	9	15	1	0	0	75	16	77
2017	FS-04	29	49	11	6	6	0	0	77	11	35
2014	FS	23	54	11	9	2	0	0	78	11	211
2014	FS-01	14	79	7	0	0	0	0	93	0	14
2014	FS-02	26	51	9	9	4	0	1	77	13	85
2014	FS-03	18	57	14	8	1	1	0	76	10	72
2014	FS-04	33	52	9	6	0	0	0	85	6	33
2011	FS	29	47	12	8	2	1	0	78	10	236
2011	FS-01	32	47	8	11	0	3	0	81	11	38
2011	FS-02	24	48	16	10	1	0	0	72	11	79
2011	FS-03	29	48	10	8	4	1	1	78	12	80
2011	FS-04	38	46	10	3	3	0	0	85	5	39
2008	FS	26	46	10	13	3	1	1	74	16	198
2008	FS-01	29	37	11	17	0	3	3	70	18	35
2008	FS-02	19	51	15	10	4	0	0	71	15	68
2008	FS-03	29	45	7	15	3	0	1	75	18	73
2008	FS-04	39	50	6	0	0	6	0	94	0	18

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	28	37	12	9	4	8	2	72	14	222
2017	FS-01	19	39	12	4	0	19	8	79	5	26
2017	FS-02	21	34	14	11	7	10	2	63	20	81
2017	FS-03	34	37	10	10	3	5	1	75	13	77
2017	FS-04	39	42	14	3	0	3	0	83	3	36
2014	FS	30	36	15	6	2	10	1	74	9	211
2014	FS-01	14	36	21	0	0	29	0	70	0	14
2014	FS-02	28	32	15	7	4	13	1	70	12	85
2014	FS-03	28	43	14	6	1	8	0	77	8	72
2014	FS-04	48	30	12	6	0	0	3	81	6	33
2011	FS	42	29	12	5	3	8	2	78	8	236
2011	FS-01	32	24	11	5	0	24	5	78	7	38
2011	FS-02	33	30	16	8	4	8	1	69	13	79
2011	FS-03	48	29	14	0	3	6	1	82	3	80
2011	FS-04	56	31	3	8	3	0	0	87	10	39
2008	FS	40	24	9	8	5	12	3	75	14	199
2008	FS-01	34	20	9	9	0	23	6	76	12	35
2008	FS-02	31	38	9	6	4	10	1	78	12	68
2008	FS-03	47	18	10	5	7	11	3	75	14	73
2008	FS-04	68	11	5	11	0	5	0	83	11	19

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	11	28	17	21	8	14	1	46	35	222
2017	FS-01	8	23	19	19	15	12	4	36	41	26
2017	FS-02	8	21	19	19	9	21	2	38	37	81
2017	FS-03	12	28	10	32	6	12	0	45	43	77
2017	FS-04	17	47	22	8	3	3	0	66	11	36
2014	FS	8	35	24	16	9	9	1	47	27	211
2014	FS-01	0	43	43	0	0	14	0	50	0	14
2014	FS-02	5	27	21	20	13	13	1	37	38	85
2014	FS-03	6	43	18	17	10	6	1	52	28	72
2014	FS-04	24	30	33	9	0	3	0	56	9	33

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	45	41	7	7	1	85	8	222
2017	FS-01	35	46	4	12	4	81	15	26
2017	FS-02	38	43	12	5	2	81	7	81
2017	FS-03	51	36	4	9	0	87	9	77
2017	FS-04	53	42	3	3	0	94	3	36
2014	FS	48	44	5	3	0	92	3	211
2014	FS-01	36	64	0	0	0	100	0	14
2014	FS-02	42	47	6	4	1	89	5	85
2014	FS-03	50	42	6	3	0	92	3	72
2014	FS-04	61	33	3	3	0	94	3	33

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	30	42	13	10	3	1	1	74	13	222
2017	FS-01	50	31	11	4	4	0	0	81	8	26
2017	FS-02	25	44	15	11	5	1	0	69	16	81
2017	FS-03	31	41	12	12	1	1	3	75	13	77
2017	FS-04	28	53	8	8	3	0	0	81	11	36
2014	FS	32	43	14	6	3	2	0	76	9	211
2014	FS-01	36	57	7	0	0	0	0	93	0	14
2014	FS-02	32	36	18	9	2	2	0	70	12	85
2014	FS-03	32	47	11	1	6	3	0	81	7	72
2014	FS-04	36	36	15	12	0	0	0	73	12	33
2011	FS	28	41	13	12	4	2	0	70	16	236
2011	FS-01	34	26	13	13	8	5	0	64	22	38
2011	FS-02	19	49	14	11	4	3	0	70	16	79
2011	FS-03	30	38	15	14	3	0	1	68	16	80
2011	FS-04	33	46	8	8	5	0	0	79	13	39
2008	FS	22	41	16	14	5	3	0	65	19	199
2008	FS-01	17	40	20	11	0	11	0	65	13	35
2008	FS-02	22	40	16	16	6	0	0	62	22	68
2008	FS-03	25	47	12	10	5	1	0	72	15	73
2008	FS-04	26	26	21	16	11	0	0	53	26	19

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	38	42	7	7	3	3	0	82	11	222
2017	FS-01	46	30	4	15	4	0	0	77	19	26
2017	FS-02	29	47	6	10	4	5	0	80	14	81
2017	FS-03	43	40	6	6	3	3	0	84	9	77
2017	FS-04	42	44	8	0	3	3	0	89	3	36
2014	FS	41	34	17	3	1	4	0	79	4	211
2014	FS-01	50	36	14	0	0	0	0	86	0	14
2014	FS-02	40	32	16	5	0	6	1	77	5	85
2014	FS-03	40	36	13	3	3	6	0	81	6	72
2014	FS-04	42	36	21	0	0	0	0	79	0	33
2011	FS	37	30	15	8	1	7	1	73	10	236
2011	FS-01	45	26	13	8	0	8	0	77	9	38
2011	FS-02	27	32	18	11	3	10	0	65	15	79
2011	FS-03	39	31	14	8	1	5	3	76	9	80
2011	FS-04	49	28	15	3	0	5	0	81	3	39
2008	FS	38	34	13	6	4	5	2	76	10	199
2008	FS-01	40	37	9	3	3	9	0	84	6	35
2008	FS-02	37	37	15	6	3	3	0	76	9	68
2008	FS-03	40	32	11	4	5	4	4	78	10	73
2008	FS-04	37	21	21	16	0	5	0	61	17	19

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	40	40	8	8	3	1	0	81	11	221
2017	FS-01	46	27	8	12	4	3	0	76	16	26
2017	FS-02	30	45	6	11	6	1	1	77	17	80
2017	FS-03	49	35	8	6	1	1	0	84	8	77
2017	FS-04	42	47	11	0	0	0	0	89	0	36
2014	FS	45	38	11	4	2	0	0	83	6	211
2014	FS-01	21	71	7	0	0	0	0	93	0	14
2014	FS-02	41	38	14	5	2	0	0	79	7	85
2014	FS-03	51	29	13	3	3	1	0	82	6	72
2014	FS-04	55	36	3	6	0	0	0	91	6	33
2011	FS	38	36	14	8	3	1	0	74	12	236
2011	FS-01	45	26	16	13	0	0	0	71	13	38
2011	FS-02	25	43	15	9	5	3	0	70	14	79
2011	FS-03	44	31	13	6	5	1	0	76	11	80
2011	FS-04	44	38	10	8	0	0	0	82	8	39
2008	FS	34	36	16	9	4	3	0	72	12	198
2008	FS-01	34	34	17	6	0	9	0	75	6	35
2008	FS-02	35	38	10	12	4	0	0	74	16	68
2008	FS-03	33	36	18	7	4	1	0	70	11	72
2008	FS-04	37	26	21	11	0	5	0	67	11	19

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	73	15	2	7	2	0	89	9	221
2017	FS-01	66	27	0	8	0	0	92	8	26
2017	FS-02	69	15	4	7	4	1	86	11	81
2017	FS-03	81	10	2	4	3	0	91	6	76
2017	FS-04	72	17	0	11	0	0	89	11	36
2014	FS	79	11	4	4	2	0	90	6	211
2014	FS-01	93	0	7	0	0	0	93	0	14
2014	FS-02	76	18	4	2	0	0	94	2	85
2014	FS-03	79	8	4	4	4	0	88	8	72
2014	FS-04	82	3	3	3	6	3	88	9	33
2011	FS	71	17	6	4	3	0	88	7	236
2011	FS-01	66	16	11	3	5	0	82	8	38
2011	FS-02	68	22	5	4	1	0	90	5	79
2011	FS-03	75	14	5	1	4	1	90	5	80
2011	FS-04	72	13	3	10	3	0	85	13	39
2008	FS	68	13	5	8	4	3	83	12	198
2008	FS-01	63	9	9	9	9	3	74	18	35
2008	FS-02	68	16	3	9	1	3	86	11	68
2008	FS-03	69	14	4	7	3	3	86	10	72
2008	FS-04	74	5	5	5	11	0	79	16	19

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	30	26	12	7	9	7	9	66	20	222
2017	FS-01	30	8	4	8	19	19	12	55	39	26
2017	FS-02	31	25	14	9	8	6	7	64	20	81
2017	FS-03	37	26	12	8	8	3	8	70	17	77
2017	FS-04	17	39	8	3	8	11	14	74	15	36
2014	FS	25	28	15	6	7	9	10	66	16	211
2014	FS-01	14	29	21	7	0	14	14	60	10	14
2014	FS-02	19	29	18	7	6	11	11	61	16	85
2014	FS-03	31	24	11	7	10	10	8	66	20	72
2014	FS-04	36	33	15	3	3	0	9	77	7	33
2011	FS	26	25	18	11	4	7	9	60	18	235
2011	FS-01	16	30	19	11	11	5	8	53	25	37
2011	FS-02	25	22	22	13	5	8	6	54	21	79
2011	FS-03	25	26	15	13	3	9	10	63	18	80
2011	FS-04	36	26	18	5	0	3	13	73	6	39

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	48	33	9	4	5	1	0	82	9	222
2017	FS-01	50	19	12	4	12	4	0	72	16	26
2017	FS-02	42	39	8	5	6	0	0	81	11	81
2017	FS-03	54	32	5	4	4	1	0	87	8	77
2017	FS-04	50	28	14	3	0	3	3	82	3	36

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	53	28	10	2	4	2	83	7	222
2017	FS-01	50	30	8	0	8	4	84	8	26
2017	FS-02	56	28	9	1	5	1	85	6	81
2017	FS-03	55	29	8	3	4	1	86	7	77
2017	FS-04	50	22	17	6	3	3	74	9	36

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	45	32	10	6	5	2	79	11	222
2017	FS-01	57	19	4	8	8	4	80	16	26
2017	FS-02	40	36	11	6	6	1	77	12	81
2017	FS-03	50	32	6	5	5	1	83	10	77
2017	FS-04	42	33	17	6	0	3	77	6	36
2014	FS	44	35	13	6	2	0	80	8	211
2014	FS-01	36	57	7	0	0	0	93	0	14
2014	FS-02	39	38	13	9	1	0	76	11	85
2014	FS-03	49	29	14	3	4	1	79	7	72
2014	FS-04	55	27	15	3	0	0	82	3	33

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	18	41	13	10	3	9	6	70	16	169
2017	FS-01	0	46	8	15	0	31	0	67	22	13
2017	FS-02	15	42	16	8	5	5	8	66	15	56
2017	FS-03	21	46	10	9	2	11	2	76	13	63
2017	FS-04	25	31	14	14	3	3	11	64	19	36
2014	FS	19	42	13	8	4	9	5	71	14	162
2014	FS-02	18	44	11	7	7	11	2	71	17	55
2014	FS-03	20	37	17	11	2	9	5	66	14	65
2014	FS-04	23	43	10	7	3	10	3	77	12	30

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	26	33	15	11	5	10	0	66	18	222
2017	FS-01	31	23	12	12	4	19	0	66	19	26
2017	FS-02	26	31	14	13	8	7	0	62	23	81
2017	FS-03	25	34	15	9	4	13	0	67	15	77
2017	FS-04	28	42	14	11	0	6	0	73	12	36
2014	FS	23	38	14	12	2	11	0	68	16	210
2014	FS-01	29	50	14	0	0	7	0	85	0	14
2014	FS-02	18	39	16	13	2	11	1	64	17	85
2014	FS-03	22	36	13	14	3	13	0	67	19	72
2014	FS-04	34	38	13	9	3	3	0	74	13	32
2011	FS	32	36	16	8	3	4	1	72	12	235
2011	FS-01	35	38	16	8	0	3	0	75	8	37
2011	FS-02	27	47	14	6	5	1	0	74	12	79
2011	FS-03	34	26	18	10	4	6	3	66	15	80
2011	FS-04	38	33	15	5	3	5	0	76	8	39

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	22	35	24	9	6	3	59	16	221
2017	FS-01	23	30	23	12	8	4	56	20	26
2017	FS-02	23	31	24	9	10	3	56	19	80
2017	FS-03	18	37	28	9	3	5	58	12	77
2017	FS-04	30	45	11	8	6	0	75	14	36
2014	FS	19	41	19	13	5	2	62	18	211
2014	FS-01	14	50	21	0	0	14	75	0	14
2014	FS-02	21	39	19	15	5	1	61	20	85
2014	FS-03	18	40	22	11	8	0	58	19	72
2014	FS-04	18	45	18	12	3	3	66	16	33
2011	FS	23	45	19	6	5	1	69	12	235
2011	FS-01	27	57	16	0	0	0	84	0	37
2011	FS-02	16	42	24	9	8	1	59	17	79
2011	FS-03	24	45	16	9	4	3	71	13	80
2011	FS-04	33	38	18	3	8	0	72	10	39
2008	FS	10	41	23	14	12	1	51	26	199
2008	FS-01	20	49	26	3	0	3	71	3	35
2008	FS-02	12	41	25	16	6	0	53	22	68
2008	FS-03	5	38	22	12	22	0	44	34	73
2008	FS-04	5	42	16	32	5	0	47	37	19

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	10	38	25	17	6	4	50	24	221
2017	FS-01	12	27	23	15	12	12	43	31	26
2017	FS-02	8	40	25	17	7	2	49	25	81
2017	FS-03	9	38	26	18	3	6	50	22	76
2017	FS-04	17	44	22	11	6	0	61	17	36
2014	FS	9	38	23	19	6	4	50	27	211
2014	FS-01	7	43	29	14	0	7	54	15	14
2014	FS-02	13	38	20	21	4	5	53	26	85
2014	FS-03	8	32	28	19	11	1	41	31	72
2014	FS-04	0	55	21	15	6	3	56	22	33
2011	FS	12	42	23	15	4	4	56	20	235
2011	FS-01	24	42	13	11	3	8	71	14	38
2011	FS-02	8	38	28	19	4	4	47	24	79
2011	FS-03	10	38	27	16	5	4	50	22	79
2011	FS-04	13	59	13	10	5	0	72	15	39
2008	FS	4	28	26	29	9	5	33	40	198
2008	FS-01	3	41	21	18	0	18	54	21	34
2008	FS-02	7	18	31	35	7	1	25	43	68
2008	FS-03	1	33	25	25	14	3	35	39	73
2008	FS-04	0	26	26	42	5	0	26	47	19

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	16	26	22	18	13	6	44	33	222
2017	FS-01	12	11	19	23	19	15	27	50	26
2017	FS-02	13	25	27	13	14	8	41	29	81
2017	FS-03	18	31	20	17	12	2	50	29	77
2017	FS-04	19	30	17	25	8	0	50	33	36
2014	FS	13	31	16	25	9	7	47	36	211
2014	FS-01	7	50	7	21	0	14	67	25	14
2014	FS-02	15	28	14	27	9	6	46	39	85
2014	FS-03	13	25	18	24	13	8	41	39	72
2014	FS-04	9	48	18	18	3	3	59	22	33
2011	FS	11	36	21	15	8	9	51	26	236
2011	FS-01	16	34	18	21	0	11	56	24	38
2011	FS-02	6	30	25	10	15	13	42	29	79
2011	FS-03	9	38	20	20	6	8	50	28	80
2011	FS-04	21	44	18	8	8	3	66	16	39
2008	FS	5	27	23	20	17	9	35	40	199
2008	FS-01	9	37	17	11	9	17	55	24	35
2008	FS-02	6	21	21	26	19	7	29	49	68
2008	FS-03	4	29	29	15	14	10	36	32	73
2008	FS-04	0	26	21	32	21	0	26	53	19

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	9	34	26	22	8	1	0	43	30	222
2017	FS-01	15	15	15	31	19	4	0	32	52	26
2017	FS-02	8	36	26	21	10	0	0	44	30	81
2017	FS-03	9	41	26	18	4	3	0	51	22	77
2017	FS-04	8	28	36	25	3	0	0	36	28	36
2014	FS	8	37	29	18	7	2	0	46	25	211
2014	FS-01	7	43	29	14	0	7	0	54	15	14
2014	FS-02	9	34	26	22	6	2	0	45	29	85
2014	FS-03	6	38	29	17	11	0	0	43	28	72
2014	FS-04	6	45	33	9	3	3	0	53	13	33
2011	FS	11	43	23	17	3	1	0	55	21	236
2011	FS-01	21	50	16	13	0	0	0	71	13	38
2011	FS-02	10	35	28	22	5	0	0	46	27	79
2011	FS-03	9	41	24	19	4	3	1	52	23	80
2011	FS-04	10	54	21	10	3	3	0	66	13	39
2008	FS	6	39	23	20	9	3	0	46	30	198
2008	FS-01	14	40	26	11	3	6	0	58	15	35
2008	FS-02	9	31	28	22	7	1	0	41	30	67
2008	FS-03	1	42	25	18	11	3	0	45	30	73
2008	FS-04	0	58	0	32	11	0	0	58	42	19

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	19	52	12	13	3	0	72	16	222
2017	FS-01	12	50	15	8	12	4	64	20	26
2017	FS-02	21	51	9	16	2	0	72	19	81
2017	FS-03	24	54	11	8	3	0	78	10	77
2017	FS-04	11	53	17	19	0	0	64	19	36
2014	FS	20	53	14	9	3	1	74	12	211
2014	FS-01	29	64	7	0	0	0	93	0	14
2014	FS-02	20	48	16	9	4	2	70	13	85
2014	FS-03	24	50	13	10	3	1	75	13	72
2014	FS-04	15	58	12	12	3	0	73	15	33
2011	FS	28	48	12	8	3	0	76	11	236
2011	FS-01	37	55	3	3	0	3	95	3	38
2011	FS-02	27	48	13	9	4	0	75	13	79
2011	FS-03	26	43	19	9	4	0	69	13	80
2011	FS-04	23	54	8	10	5	0	77	15	39

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	46	43	5	3	3	0	0	89	6	222
2017	FS-01	23	61	8	4	4	0	0	85	8	26
2017	FS-02	44	40	7	5	4	0	0	84	9	81
2017	FS-03	52	41	4	3	1	0	0	92	4	77
2017	FS-04	53	45	3	0	0	0	0	97	0	36
2014	FS	41	49	7	2	0	0	0	90	3	211
2014	FS-01	43	57	0	0	0	0	0	100	0	14
2014	FS-02	36	52	8	2	1	0	0	88	4	85
2014	FS-03	47	42	8	3	0	0	0	89	3	72
2014	FS-04	45	48	3	3	0	0	0	94	3	33
2011	FS	41	44	11	3	0	1	0	86	3	236
2011	FS-01	45	50	5	0	0	0	0	95	0	38
2011	FS-02	28	51	14	4	1	1	1	81	5	79
2011	FS-03	45	39	11	4	0	1	0	85	4	80
2011	FS-04	54	36	10	0	0	0	0	90	0	39

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	51	37	6	4	1	0	0	88	5	221
2017	FS-01	35	34	12	15	4	0	0	69	19	26
2017	FS-02	51	34	9	5	1	0	0	85	6	81
2017	FS-03	57	36	4	1	1	0	0	93	3	76
2017	FS-04	53	45	0	0	0	0	3	100	0	36
2014	FS	46	41	8	4	1	0	0	88	5	211
2014	FS-01	57	43	0	0	0	0	0	100	0	14
2014	FS-02	38	48	7	5	2	0	0	86	7	85
2014	FS-03	53	35	7	4	0	1	0	89	4	72
2014	FS-04	58	30	9	3	0	0	0	88	3	33
2011	FS	47	36	8	4	3	1	0	84	7	236
2011	FS-01	37	39	11	5	3	5	0	81	8	38
2011	FS-02	39	39	9	5	6	1	0	79	12	79
2011	FS-03	56	30	8	4	3	0	0	86	6	80
2011	FS-04	56	36	5	0	0	0	3	95	0	39
2008	FS	36	42	10	8	3	1	1	79	11	199
2008	FS-01	26	43	11	14	3	3	0	71	18	35
2008	FS-02	32	46	9	6	6	1	0	79	12	68
2008	FS-03	41	40	10	5	1	0	3	83	7	73
2008	FS-04	53	37	11	0	0	0	0	89	0	19

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	52	34	7	3	2	0	0	87	6	222
2017	FS-01	39	34	4	8	12	0	4	76	20	26
2017	FS-02	47	39	6	6	2	0	0	86	8	81
2017	FS-03	59	28	10	1	0	1	0	88	1	77
2017	FS-04	58	36	6	0	0	0	0	94	0	36
2014	FS	39	42	9	7	2	1	0	82	9	211
2014	FS-01	29	64	0	0	0	7	0	100	0	14
2014	FS-02	26	48	12	11	2	1	0	75	13	85
2014	FS-03	50	32	13	3	1	1	0	83	4	72
2014	FS-04	58	33	3	3	3	0	0	91	6	33
2011	FS	32	40	11	12	3	2	1	74	15	235
2011	FS-01	35	38	8	14	3	3	0	75	17	37
2011	FS-02	29	34	14	15	5	0	3	65	21	79
2011	FS-03	34	41	10	13	1	1	0	76	14	80
2011	FS-04	33	51	8	3	0	5	0	89	3	39

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	12	28	15	19	15	9	2	45	38	222
2017	FS-01	15	8	12	4	31	27	4	33	50	26
2017	FS-02	9	31	19	17	15	7	2	44	35	81
2017	FS-03	14	24	17	26	10	9	0	42	39	77
2017	FS-04	14	42	6	19	14	3	3	59	35	36
2014	FS	14	28	14	22	13	7	2	46	38	211
2014	FS-01	7	50	21	7	0	14	0	67	8	14
2014	FS-02	9	25	18	25	16	6	1	37	44	85
2014	FS-03	11	28	8	29	14	8	1	43	48	72
2014	FS-04	36	30	18	6	3	3	3	71	10	33
2011	FS	14	18	16	17	16	15	3	40	41	235
2011	FS-01	11	16	19	19	11	19	5	36	39	37
2011	FS-02	10	16	18	18	24	14	0	31	49	79
2011	FS-03	20	18	15	18	10	15	5	47	34	80
2011	FS-04	15	23	13	15	15	13	5	47	38	39

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	52	19	9	10	4	3	3	76	15	222
2017	FS-01	57	12	8	12	0	8	4	78	13	26
2017	FS-02	43	21	13	8	4	5	6	72	13	81
2017	FS-03	60	19	8	8	4	1	0	81	12	77
2017	FS-04	56	19	3	14	8	0	0	75	22	36
2014	FS	51	27	7	9	3	1	2	81	12	211
2014	FS-01	86	0	7	0	7	0	0	86	7	14
2014	FS-02	47	29	6	11	2	4	1	80	14	85
2014	FS-03	44	32	10	7	3	0	4	80	10	72
2014	FS-04	58	27	3	9	0	0	3	88	9	33

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	64	21	6	6	1	2	0	87	7	222
2017	FS-01	61	19	8	8	0	4	0	84	8	26
2017	FS-02	55	27	9	4	1	2	1	85	5	81
2017	FS-03	76	17	3	4	0	1	0	94	4	77
2017	FS-04	64	14	3	14	6	0	0	78	19	36
2014	FS	64	23	6	6	0	2	0	88	6	211
2014	FS-01	79	7	0	7	0	7	0	92	8	14
2014	FS-02	64	20	8	6	1	1	0	85	7	85
2014	FS-03	65	24	4	6	0	1	0	90	6	72
2014	FS-04	55	30	6	6	0	3	0	88	6	33
2011	FS	60	24	8	5	1	1	0	85	6	235
2011	FS-01	63	24	5	3	3	0	3	89	5	38
2011	FS-02	62	21	14	3	1	0	0	82	4	78
2011	FS-03	58	30	4	6	1	1	0	89	8	80
2011	FS-04	62	18	8	10	0	3	0	82	11	39
2008	FS	55	24	8	8	2	3	1	81	10	199
2008	FS-01	37	31	14	11	3	3	0	71	15	35
2008	FS-02	59	21	9	7	1	3	0	82	9	68
2008	FS-03	59	22	7	7	3	1	1	83	10	73
2008	FS-04	63	21	0	11	0	5	0	89	11	19

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	11	35	23	17	12	1	0	46	30	222
2017	FS-01	12	35	27	15	12	0	0	46	27	26
2017	FS-02	13	33	21	17	14	1	1	47	31	81
2017	FS-03	12	38	19	22	8	1	0	50	30	77
2017	FS-04	6	33	33	11	17	0	0	39	28	36
2014	FS	9	40	21	21	8	0	0	49	29	211
2014	FS-01	21	71	7	0	0	0	0	93	0	14
2014	FS-02	12	32	21	27	7	1	0	44	35	85
2014	FS-03	1	42	22	21	13	0	1	44	34	72
2014	FS-04	12	48	21	15	3	0	0	61	18	33
2011	FS	13	44	19	14	8	1	1	58	23	236
2011	FS-01	21	39	26	5	0	5	3	66	6	38
2011	FS-02	10	42	22	15	11	0	0	52	27	79
2011	FS-03	8	48	18	18	9	0	1	56	27	80
2011	FS-04	21	46	10	15	8	0	0	67	23	39
2008	FS	9	36	17	21	16	1	0	45	37	198
2008	FS-01	23	46	20	3	6	3	0	71	9	35
2008	FS-02	9	21	19	34	16	1	0	30	51	68
2008	FS-03	4	46	13	22	15	0	0	50	38	72
2008	FS-04	0	47	26	5	21	0	0	47	26	19

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	14	35	18	18	12	2	1	50	31	221
2017	FS-01	19	12	19	23	15	8	4	35	43	26
2017	FS-02	14	40	18	15	11	1	1	55	26	81
2017	FS-03	16	36	18	18	9	3	0	53	28	76
2017	FS-04	6	36	19	19	17	0	3	43	37	36
2014	FS	16	42	13	15	12	1	1	59	28	211
2014	FS-01	36	57	0	0	0	7	0	100	0	14
2014	FS-02	12	45	16	18	8	0	1	57	26	85
2014	FS-03	15	35	11	17	18	1	3	52	36	72
2014	FS-04	21	39	12	12	15	0	0	61	27	33
2011	FS	20	37	9	15	14	2	2	59	31	236
2011	FS-01	26	53	8	5	0	8	0	86	6	38
2011	FS-02	22	33	9	20	13	3	1	57	34	79
2011	FS-03	14	39	10	15	20	0	3	54	36	80
2011	FS-04	26	26	10	15	21	0	3	53	37	39
2008	FS	22	33	13	12	18	1	1	57	30	198
2008	FS-01	44	47	3	0	6	0	0	91	6	34
2008	FS-02	21	29	16	21	13	0	0	50	34	68
2008	FS-03	15	32	18	10	22	1	3	49	33	73
2008	FS-04	21	37	5	11	21	5	0	61	33	19

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	16	41	22	14	4	3	58	19	222
2017	FS-01	12	15	30	23	12	8	29	38	26
2017	FS-02	17	35	25	15	4	5	55	20	81
2017	FS-03	15	51	20	8	5	0	67	13	77
2017	FS-04	19	47	17	17	0	0	67	17	36

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	41	42	11	3	2	1	0	84	5	222
2017	FS-01	27	34	12	15	8	0	4	64	24	26
2017	FS-02	40	46	7	2	4	1	0	87	6	81
2017	FS-03	48	42	8	0	0	3	0	92	0	77
2017	FS-04	39	39	22	0	0	0	0	78	0	36
2014	FS	53	32	9	3	0	3	0	88	3	211
2014	FS-01	64	36	0	0	0	0	0	100	0	14
2014	FS-02	53	33	9	2	0	2	0	88	2	85
2014	FS-03	53	32	11	1	0	3	0	87	1	72
2014	FS-04	52	30	9	3	0	6	0	87	3	33

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	27	48	12	10	2	0	0	76	12	222
2017	FS-01	39	19	19	8	15	0	0	57	23	26
2017	FS-02	24	55	10	11	0	1	0	80	11	81
2017	FS-03	32	46	10	10	1	0	0	78	12	77
2017	FS-04	19	55	17	8	0	0	0	75	8	36
2014	FS	40	39	11	8	2	0	0	79	10	211
2014	FS-01	57	43	0	0	0	0	0	100	0	14
2014	FS-02	38	33	15	12	2	0	0	71	14	85
2014	FS-03	39	43	8	6	3	1	0	83	8	72
2014	FS-04	45	42	9	3	0	0	0	88	3	33
2011	FS	33	44	12	7	2	2	0	79	9	236
2011	FS-01	45	39	8	8	0	0	0	84	8	38
2011	FS-02	29	41	20	5	1	4	0	72	7	79
2011	FS-03	28	50	8	9	4	3	0	79	13	80
2011	FS-04	38	44	8	5	3	0	3	84	8	39

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	36	44	9	8	3	79	11	222
2017	FS-01	39	27	11	15	8	66	23	26
2017	FS-02	35	42	8	12	2	78	14	81
2017	FS-03	37	50	4	5	4	87	9	77
2017	FS-04	33	44	22	0	0	78	0	36
2014	FS	42	39	12	4	3	80	7	210
2014	FS-01	71	29	0	0	0	100	0	14
2014	FS-02	37	35	19	4	6	71	10	84
2014	FS-03	36	46	10	6	3	82	8	72
2014	FS-04	58	33	6	3	0	91	3	33
2011	FS	40	39	14	5	3	79	7	236
2011	FS-01	47	39	11	3	0	87	3	38
2011	FS-02	35	41	15	6	3	76	9	79
2011	FS-03	41	36	15	5	3	78	8	80
2011	FS-04	38	44	10	3	5	82	8	39
2008	FS	31	39	14	12	4	71	16	198
2008	FS-01	31	54	11	3	0	86	3	35
2008	FS-02	36	34	18	10	1	70	12	67
2008	FS-03	29	40	12	16	3	68	19	73
2008	FS-04	32	37	11	11	11	68	21	19

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	31	36	20	8	5	0	67	12	221
2017	FS-01	27	27	27	8	12	0	54	19	26
2017	FS-02	27	37	19	11	6	0	65	17	80
2017	FS-03	37	38	17	5	3	0	75	8	77
2017	FS-04	33	36	22	6	3	0	69	8	36
2014	FS	29	39	19	8	5	0	68	13	210
2014	FS-01	64	36	0	0	0	0	100	0	14
2014	FS-02	29	36	21	6	7	0	66	13	85
2014	FS-03	21	43	17	14	4	1	65	18	72
2014	FS-04	36	39	18	6	0	0	76	6	33
2011	FS	30	41	18	7	3	0	72	10	235
2011	FS-01	34	42	16	3	3	3	78	5	38
2011	FS-02	24	44	22	8	3	0	68	10	79
2011	FS-03	30	39	14	11	5	0	70	16	79
2011	FS-04	38	38	21	3	0	0	77	3	39

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	31	38	16	9	5	0	0	69	15	221
2017	FS-01	31	27	23	8	12	0	0	57	19	26
2017	FS-02	27	44	11	12	7	0	0	71	19	81
2017	FS-03	35	37	17	7	4	0	0	73	10	76
2017	FS-04	33	36	19	11	0	0	0	69	11	36
2014	FS	27	44	18	7	4	0	0	72	10	211
2014	FS-01	57	43	0	0	0	0	0	100	0	14
2014	FS-02	25	41	20	8	6	0	0	66	14	85
2014	FS-03	22	50	15	7	4	0	1	73	11	72
2014	FS-04	36	36	21	6	0	0	0	73	6	33
2011	FS	29	44	17	7	2	0	0	73	9	235
2011	FS-01	34	50	11	3	0	3	0	86	3	38
2011	FS-02	20	52	15	10	3	0	0	72	13	79
2011	FS-03	34	30	22	9	4	0	1	65	13	79
2011	FS-04	31	49	18	3	0	0	0	79	3	39
2008	FS	23	45	12	13	7	0	0	68	20	199
2008	FS-01	31	54	11	3	0	0	0	86	3	35
2008	FS-02	19	47	16	13	4	0	0	66	18	68
2008	FS-03	19	45	8	21	7	0	0	64	27	73
2008	FS-04	42	32	11	5	11	0	0	74	16	19

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	35	29	17	10	4	4	2	67	15	222
2017	FS-01	15	34	19	12	8	12	0	56	22	26
2017	FS-02	33	33	10	11	7	4	2	70	19	81
2017	FS-03	38	27	22	8	3	1	1	67	11	77
2017	FS-04	47	22	14	11	0	3	3	73	12	36
2014	FS	34	28	20	9	4	5	0	66	14	210
2014	FS-01	79	21	0	0	0	0	0	100	0	14
2014	FS-02	26	29	25	8	5	7	0	59	14	85
2014	FS-03	31	28	18	10	7	4	1	63	18	71
2014	FS-04	48	27	12	9	0	3	0	78	9	33
2011	FS	35	30	15	12	4	3	1	68	16	235
2011	FS-01	42	26	13	11	5	3	0	70	16	38
2011	FS-02	29	30	22	11	5	3	0	61	17	79
2011	FS-03	30	32	13	13	4	5	4	68	18	79
2011	FS-04	51	28	8	13	0	0	0	79	13	39
2008	FS	27	29	14	13	10	7	2	61	25	199
2008	FS-01	31	43	11	3	6	6	0	79	9	35
2008	FS-02	28	24	19	18	7	3	1	54	26	68
2008	FS-03	21	30	11	14	12	10	3	58	30	73
2008	FS-04	47	21	11	5	5	11	0	76	12	19

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	FS	16	66	18	222
2017	FS-01	0	73	27	26
2017	FS-02	21	57	21	81
2017	FS-03	16	68	16	77
2017	FS-04	17	75	8	36
2014	FS	15	63	22	211
2014	FS-01	14	64	21	14
2014	FS-02	9	65	26	85
2014	FS-03	24	53	24	72
2014	FS-04	15	79	6	33
2011	FS	19	62	18	236
2011	FS-01	3	82	16	38
2011	FS-02	14	66	20	79
2011	FS-03	29	49	23	80
2011	FS-04	28	64	8	39

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	FS	25	30	3	11	5	27	34
2017	FS-02	16	17	0	11	11	45	15
2017	FS-03	16	46	8	16	0	15	13
2014	FS	19	47	6	16	9999	13	32
2014	FS-03	12	53	6	18	9999	12	17
2011	FS	28	46	15	7	9999	4	46
2011	FS-02	18	36	36	9	9999	0	11
2011	FS-03	22	57	13	4	9999	4	23
2011	FS-04	55	36	0	0	9999	9	11

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	15	85	222
2017	FS-01	19	81	26
2017	FS-02	15	85	81
2017	FS-03	18	82	77
2014	FS	12	88	210
2014	FS-01	0	100	14
2014	FS-02	19	81	84
2014	FS-03	11	89	72

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	FS	23	35
2014	FS	31	26
2014	FS-02	31	16

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	FS	74	35
2017	FS-02	69	13
2017	FS-03	71	14
2014	FS	73	26
2014	FS-02	69	16

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	FS	35
2017	FS-02	13
2017	FS-03	14
2014	FS	26
2014	FS-02	16

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	FS-02	0	13

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	FS	17	35

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	FS	35
2017	FS-02	13
2017	FS-03	14
2014	FS	26
2014	FS-02	16

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	FS	43	35
2017	FS-02	38	13
2017	FS-03	43	14
2014	FS	46	26
2014	FS-02	44	16

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	FS	51	35
2017	FS-02	45	13
2017	FS-03	50	14
2014	FS	38	26
2014	FS-02	44	16

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	FS	46	35
2017	FS-02	39	13
2017	FS-03	49	14
2014	FS	42	26
2014	FS-02	31	16

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	FS	46	35
2017	FS-03	50	14
2014	FS	35	26
2014	FS-02	31	16

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	FS	31	35
2017	FS-02	46	13
2014	FS	27	26
2014	FS-02	31	16

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	FS	63	35
2017	FS-02	70	13
2017	FS-03	58	14
2014	FS	58	26
2014	FS-02	56	16

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	FS	37	35
2017	FS-03	43	14
2014	FS	38	26
2014	FS-02	44	16

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	FS	35
2017	FS-02	13
2017	FS-03	14
2014	FS	26
2014	FS-02	16

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	FS	35
2017	FS-02	13
2017	FS-03	14

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	FS-02	0	13

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	FS	42	35
2017	FS-02	38	13
2017	FS-03	42	14
2014	FS	50	26
2014	FS-02	50	16

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	FS	26	35
2014	FS	35	26
2014	FS-02	38	16

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	FS	15	35

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	FS	34	35
2017	FS-02	54	13
2014	FS	54	26
2014	FS-02	50	16

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	FS	17	35
2014	FS	31	26
2014	FS-02	38	16

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	FS-03	0	14

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	FS-02	0	13
2017	FS-03	0	14

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	FS-03	0	14
2014	FS-02	0	16

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	Total responses
2017	FS	35
2017	FS-02	13
2017	FS-03	14

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	FS	43	35
2017	FS-03	50	14
2014	FS	23	26

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	FS-03	0	14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	FS	15	34
2017	FS-03	0	14
2014	FS	20	25

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	FS	34
2017	FS-02	12
2017	FS-03	14

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	FS-02	0	12

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	FS	20	34
2014	FS	28	25
2014	FS-02	33	15

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	FS	21	34
2014	FS	20	25

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	FS-02	0	12
2014	FS	20	25

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	FS-02	0	12

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	FS	30	34
2014	FS	24	25

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	FS	18	34
2017	FS-02	0	12

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	FS	50	34
2017	FS-03	58	14
2014	FS	48	25
2014	FS-02	47	15

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	FS-02	12
2017	FS-03	14
2014	FS	25
2014	FS-02	15

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	FS	65	34
2017	FS-02	66	12
2017	FS-03	57	14
2014	FS	48	25
2014	FS-02	40	15

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	Total responses
2017	FS	34
2017	FS-02	12
2017	FS-03	14

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	FS	18	34
2017	FS-02	42	12
2014	FS	20	25

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	97	3	35
2017	FS-02	100	0	13
2017	FS-03	93	7	14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	10	27	17	8	6	27	5	55	20	222
2017	FS-01	8	23	4	12	12	34	8	53	40	26
2017	FS-02	8	28	14	8	8	24	8	54	25	81
2017	FS-03	15	24	20	8	4	26	3	56	16	77
2017	FS-04	6	33	25	3	0	31	3	58	4	36
2014	FS	14	23	18	10	5	25	5	53	22	211
2014	FS-01	21	43	14	0	0	21	0	82	0	14
2014	FS-02	9	19	19	13	5	32	4	44	27	85
2014	FS-03	14	24	17	10	10	24	3	51	26	72
2014	FS-04	27	24	21	3	0	15	9	68	4	33

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	25	37	21	5	5	6	1	66	11	221
2017	FS-01	8	24	12	16	12	24	4	45	39	25
2017	FS-02	19	39	22	7	7	5	1	62	15	81
2017	FS-03	39	33	21	3	3	3	0	74	5	77
2017	FS-04	22	53	22	0	0	3	0	77	0	36
2014	FS	27	39	15	7	3	7	1	72	11	211
2014	FS-01	50	50	0	0	0	0	0	100	0	14
2014	FS-02	16	42	18	8	4	11	1	67	13	85
2014	FS-03	32	42	11	8	3	4	0	77	12	72
2014	FS-04	42	24	21	3	3	6	0	71	6	33
2011	FS	34	45	12	3	3	3	0	81	6	235
2011	FS-01	45	37	13	0	3	3	0	84	3	38
2011	FS-02	23	49	14	5	5	4	0	75	11	79
2011	FS-03	41	41	9	3	3	4	0	86	5	80
2011	FS-04	32	50	16	0	0	3	0	84	0	38

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	30	60	4	6	0	0	1	90	6	220
2017	FS-01	19	46	11	19	4	0	0	66	23	26
2017	FS-02	33	55	4	7	0	0	1	89	7	79
2017	FS-03	35	61	1	1	0	0	1	97	1	77
2017	FS-04	22	72	3	3	0	0	0	94	3	36
2014	FS	32	57	5	4	0	0	1	90	4	211
2014	FS-01	14	71	7	0	0	7	0	92	0	14
2014	FS-02	25	64	7	5	0	0	0	88	5	85
2014	FS-03	46	46	4	1	1	0	1	93	3	72
2014	FS-04	30	61	0	6	0	0	3	94	6	33
2011	FS	31	52	8	8	1	0	0	83	8	236
2011	FS-01	18	58	8	13	3	0	0	76	16	38
2011	FS-02	30	51	10	9	0	0	0	81	9	79
2011	FS-03	33	51	9	6	1	0	0	84	8	80
2011	FS-04	44	51	3	3	0	0	0	95	3	39
2008	FS	31	51	8	9	1	0	0	82	10	199
2008	FS-01	9	60	17	14	0	0	0	69	14	35
2008	FS-02	32	46	6	13	3	0	0	78	16	68
2008	FS-03	34	56	5	4	0	0	0	90	4	73
2008	FS-04	63	26	5	5	0	0	0	89	5	19

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	5	22	22	19	7	21	4	36	34	222
2017	FS-01	0	19	19	15	4	35	8	34	34	26
2017	FS-02	5	19	27	17	6	20	7	32	31	81
2017	FS-03	6	24	20	20	8	19	1	39	36	77
2017	FS-04	6	28	19	19	8	17	3	41	35	36
2014	FS	12	33	18	11	10	11	4	53	26	211
2014	FS-01	7	43	21	0	7	21	0	64	9	14
2014	FS-02	14	33	18	11	13	9	2	53	27	85
2014	FS-03	6	31	19	14	13	12	6	44	32	72
2014	FS-04	27	36	15	9	3	3	6	70	13	33
2011	FS	9	24	27	16	4	15	6	42	25	236
2011	FS-01	13	18	24	11	0	26	8	48	16	38
2011	FS-02	4	20	37	18	4	14	4	29	26	79
2011	FS-03	8	28	18	18	8	14	9	45	32	80
2011	FS-04	18	31	28	13	0	10	0	54	14	39

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	45	35	7	3	0	9	0	88	4	222
2017	FS-01	43	19	8	4	4	23	0	80	10	26
2017	FS-02	45	33	6	6	0	10	0	87	6	81
2017	FS-03	54	36	5	1	0	3	1	93	1	77
2017	FS-04	30	47	14	0	0	8	0	85	0	36
2014	FS	47	41	5	3	0	4	0	92	3	211
2014	FS-01	43	36	14	0	0	7	0	85	0	14
2014	FS-02	45	41	6	4	0	5	0	90	4	85
2014	FS-03	50	40	3	3	0	3	1	94	3	72
2014	FS-04	58	36	0	0	0	6	0	100	0	33
2011	FS	43	33	11	4	1	8	0	82	6	236
2011	FS-01	39	26	13	8	3	11	0	74	12	38
2011	FS-02	35	41	14	4	1	5	0	80	5	79
2011	FS-03	48	29	10	4	1	9	0	84	5	80
2011	FS-04	54	31	5	3	0	8	0	92	3	39
2008	FS	37	40	8	2	2	10	1	87	4	199
2008	FS-01	26	37	6	3	0	29	0	88	4	35
2008	FS-02	41	38	10	3	1	6	0	84	5	68
2008	FS-03	41	40	8	0	3	7	1	88	3	73
2008	FS-04	32	53	5	0	0	5	5	94	0	19

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	28	42	11	8	1	8	2	78	10	222
2017	FS-01	19	34	8	4	4	27	4	78	11	26
2017	FS-02	27	37	12	12	2	7	2	71	16	81
2017	FS-03	31	46	10	6	0	5	1	82	7	77
2017	FS-04	33	53	8	6	0	0	0	86	6	36
2014	FS	25	44	14	8	3	5	0	73	12	210
2014	FS-01	31	31	23	8	0	8	0	67	8	13
2014	FS-02	19	47	15	11	5	4	0	68	16	85
2014	FS-03	22	51	14	7	3	1	1	76	10	72
2014	FS-04	52	30	6	3	0	9	0	90	3	33
2011	FS	30	39	15	6	1	8	1	76	8	236
2011	FS-01	24	34	16	8	3	16	0	69	13	38
2011	FS-02	23	42	19	6	3	6	1	70	10	79
2011	FS-03	33	40	11	6	0	8	3	81	7	80
2011	FS-04	46	33	13	3	0	5	0	84	3	39
2008	FS	20	46	14	8	5	6	1	71	14	199
2008	FS-01	14	60	11	3	3	6	3	81	6	35
2008	FS-02	21	40	15	15	4	6	0	64	20	68
2008	FS-03	19	48	18	5	5	4	0	70	11	73
2008	FS-04	32	42	5	0	0	16	5	93	0	19

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	4	96	222
2017	FS-02	6	94	81
2017	FS-03	0	100	77
2014	FS	7	93	211
2014	FS-01	0	100	14
2014	FS-02	12	88	85

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	20	21	16	3	2	34	5	66	8	222
2017	FS-01	19	11	4	0	8	50	8	72	18	26
2017	FS-02	21	20	14	7	1	31	6	65	13	81
2017	FS-03	22	22	16	1	1	35	3	70	4	77
2017	FS-04	14	28	28	0	0	25	6	60	0	36
2014	FS	17	21	18	4	1	36	4	62	8	211
2014	FS-01	7	43	21	0	0	21	7	70	0	14
2014	FS-02	12	16	21	7	1	40	2	49	14	85
2014	FS-03	19	19	15	3	1	37	4	67	7	72
2014	FS-04	30	27	18	0	0	18	6	76	0	33

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	37	33	15	1	3	10	2	79	4	221
2017	FS-01	27	19	4	0	8	35	8	80	13	26
2017	FS-02	30	40	13	2	5	9	1	77	8	81
2017	FS-03	50	25	15	0	0	6	3	83	0	77
2017	FS-04	34	46	20	0	0	0	0	80	0	35
2014	FS	34	37	13	3	2	10	0	80	6	211
2014	FS-01	43	50	7	0	0	0	0	93	0	14
2014	FS-02	22	48	13	4	2	11	0	79	7	85
2014	FS-03	43	28	13	1	3	11	1	81	5	72
2014	FS-04	48	30	9	6	0	6	0	84	6	33
2011	FS	44	42	9	2	1	2	0	88	3	235
2011	FS-01	41	41	11	3	3	3	0	83	6	37
2011	FS-02	33	47	13	4	0	4	0	83	4	79
2011	FS-03	51	40	6	0	1	1	0	92	1	80
2011	FS-04	56	36	5	0	3	0	0	92	3	39

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	9	22	19	21	28	0	31	50	222
2017	FS-01	8	12	23	23	35	0	19	57	26
2017	FS-02	7	24	17	22	30	0	32	52	81
2017	FS-03	12	15	24	23	26	0	27	49	77
2017	FS-04	8	33	14	17	25	3	43	43	36

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	4	18	25	27	26	0	22	53	222
2017	FS-01	0	23	15	30	31	0	23	61	26
2017	FS-02	6	26	26	19	23	0	32	42	81
2017	FS-03	3	13	29	28	27	0	15	55	77
2017	FS-04	3	8	19	42	25	3	11	69	36

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	8	31	30	19	11	1	40	30	221
2017	FS-01	15	23	19	23	19	0	39	43	26
2017	FS-02	11	36	26	15	10	1	47	26	80
2017	FS-03	8	30	36	19	8	0	37	27	77
2017	FS-04	0	28	33	19	17	3	29	37	36

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	6	21	25	25	21	1	1	28	47	221
2017	FS-01	0	15	15	31	35	0	3	16	68	26
2017	FS-02	7	31	25	18	18	1	0	38	37	81
2017	FS-03	7	17	32	22	21	0	1	24	44	76
2017	FS-04	8	14	14	42	19	3	0	23	63	36

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	20	30	23	13	10	0	3	52	24	222
2017	FS-01	27	8	23	31	4	0	7	38	38	26
2017	FS-02	30	34	15	8	11	0	2	65	19	81
2017	FS-03	14	32	29	10	12	0	3	48	22	77
2017	FS-04	8	31	31	17	11	3	0	40	29	36

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	11	31	30	14	14	1	42	28	222
2017	FS-01	12	15	30	15	27	0	27	43	26
2017	FS-02	17	32	25	17	11	0	48	27	81
2017	FS-03	8	33	37	9	12	1	42	21	77
2017	FS-04	6	33	28	17	14	3	40	32	36

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	20	34	27	13	4	0	0	55	18	222
2017	FS-01	15	23	31	15	15	0	0	39	30	26
2017	FS-02	21	30	25	20	5	0	0	51	24	81
2017	FS-03	23	37	31	8	0	0	1	61	8	77
2017	FS-04	17	47	19	8	6	3	0	66	14	36

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	13	31	29	19	8	0	0	44	27	221
2017	FS-01	15	46	12	8	15	0	3	64	24	26
2017	FS-02	14	32	26	20	7	0	0	46	27	80
2017	FS-03	12	23	38	22	5	0	0	35	27	77
2017	FS-04	11	31	28	17	11	3	0	43	29	36

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	24	37	21	11	5	1	1	62	16	222
2017	FS-01	15	31	23	19	12	0	0	46	31	26
2017	FS-02	27	36	16	13	7	0	1	63	20	81
2017	FS-03	26	37	24	8	3	1	1	65	11	77
2017	FS-04	22	39	28	8	0	3	0	63	9	36

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	13	25	32	18	12	0	0	38	29	221
2017	FS-01	15	19	38	8	15	0	4	36	24	26
2017	FS-02	18	30	29	17	7	0	0	47	24	80
2017	FS-03	9	23	36	22	10	0	0	32	32	77
2017	FS-04	8	19	31	17	22	3	0	29	40	36

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	38	30	19	8	4	0	68	13	221
2017	FS-01	15	19	39	15	12	0	34	27	26
2017	FS-02	43	31	12	8	5	1	75	13	81
2017	FS-03	44	28	21	5	3	0	72	8	77
2017	FS-04	32	37	17	11	3	0	69	14	35

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	78	11	4	3	4	0	1	90	7	221
2017	FS-01	73	11	4	4	8	0	0	85	12	26
2017	FS-02	75	11	4	5	4	1	1	88	8	80
2017	FS-03	79	11	4	3	4	0	0	90	6	77
2017	FS-04	89	6	3	0	0	0	3	97	0	36

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	56	30	7	4	2	1	87	6	221
2017	FS-01	50	23	15	4	8	0	73	12	26
2017	FS-02	52	33	7	6	1	1	86	7	81
2017	FS-03	60	30	5	3	3	0	90	5	76
2017	FS-04	64	28	3	3	0	3	94	3	36

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	55	25	8	5	6	1	1	81	11	221
2017	FS-01	54	15	12	8	12	0	0	69	19	26
2017	FS-02	50	25	10	6	7	1	1	77	13	80
2017	FS-03	59	22	8	5	5	1	0	82	10	77
2017	FS-04	58	33	6	0	0	0	3	94	0	36

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	51	27	10	5	0	7	84	5	221
2017	FS-01	50	23	4	4	0	19	90	5	26
2017	FS-02	48	28	11	4	1	8	84	4	80
2017	FS-03	55	26	12	4	0	4	84	4	77
2017	FS-04	47	31	8	11	0	3	80	11	36

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	52	29	12	4	2	0	1	82	6	220
2017	FS-01	54	19	12	8	4	0	4	76	12	26
2017	FS-02	58	33	5	2	1	0	0	92	4	80
2017	FS-03	51	35	9	4	1	0	0	86	5	77
2017	FS-04	32	17	34	9	3	3	3	52	12	35

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	81	7	3	3	3	0	4	91	6	222
2017	FS-01	61	15	8	0	12	0	4	80	12	26
2017	FS-02	84	6	2	3	1	0	4	93	5	81
2017	FS-03	87	4	3	1	3	0	3	93	4	77
2017	FS-04	75	6	3	6	0	3	8	91	6	36

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	54	25	15	3	1	2	81	4	221
2017	FS-01	43	30	15	4	8	0	73	12	26
2017	FS-02	58	26	10	2	0	4	87	2	81
2017	FS-03	48	28	21	3	0	0	76	3	76
2017	FS-04	67	14	11	6	0	3	83	6	36

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	4	20	46	21	9	24	30	221
2017	FS-01	0	15	35	30	19	15	50	26
2017	FS-02	5	27	37	23	8	32	32	81
2017	FS-03	3	17	58	17	6	19	23	77
2017	FS-04	9	14	51	14	11	23	26	35

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	10	28	37	19	6	25	38	221
2017	FS-01	20	28	28	24	0	24	48	25
2017	FS-02	9	24	42	18	7	25	33	81
2017	FS-03	9	27	43	14	6	21	36	77
2017	FS-04	8	36	22	25	8	33	45	36

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	11	37	24	15	11	1	49	27	222
2017	FS-01	8	34	8	19	31	0	42	50	26
2017	FS-02	12	34	27	13	10	4	48	24	81
2017	FS-03	11	40	20	19	9	0	51	28	77
2017	FS-04	11	42	31	11	6	0	53	17	36

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	13	36	21	17	11	1	50	29	222
2017	FS-01	4	31	23	27	15	0	35	43	26
2017	FS-02	8	35	23	16	15	1	44	32	81
2017	FS-03	14	45	19	12	9	1	60	21	77
2017	FS-04	28	22	22	22	3	3	51	26	36

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	12	88	222
2017	FS-02	17	83	81
2014	FS	13	87	211
2014	FS-02	20	80	85
2014	FS-03	11	89	72

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	FS	65	35	26
2017	FS-02	71	29	14
2014	FS	75	25	28
2014	FS-02	82	18	17

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	35	53	12	0	88	12	17
2017	FS-02	30	60	10	0	90	10	10
2014	FS	43	38	10	10	81	19	21
2014	FS-02	43	36	7	14	79	21	14

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	5	20	30	19	22	2	1	5	95	222
2017	FS-01	0	15	23	27	35	0	0	0	100	26
2017	FS-02	6	19	38	11	23	1	3	6	94	81
2017	FS-03	3	19	27	28	19	4	0	3	97	77
2017	FS-04	14	25	25	17	19	0	0	14	86	36

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	FS	16	203
2017	FS-01	34	26
2017	FS-02	19	73
2017	FS-03	12	72
2017	FS-04	3	30

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	FS	44	203
2017	FS-01	58	26
2017	FS-02	42	73
2017	FS-03	49	72
2017	FS-04	27	30

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	FS	14	203
2017	FS-01	43	26
2017	FS-02	14	73
2017	FS-03	8	72
2017	FS-04	0	30

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	FS	70	203
2017	FS-01	46	26
2017	FS-02	62	73
2017	FS-03	82	72
2017	FS-04	87	30

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	FS	8	203
2017	FS-01	4	26
2017	FS-02	13	73
2017	FS-03	5	72
2017	FS-04	3	30

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	FS	41	203
2017	FS-01	54	26
2017	FS-02	38	73
2017	FS-03	40	72
2017	FS-04	33	30

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	FS	3	37	21	18	6	16	201
2017	FS-01	0	23	27	23	4	23	26
2017	FS-02	3	37	23	16	7	15	72
2017	FS-03	6	36	18	15	7	18	71
2017	FS-04	0	49	16	22	3	10	31

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	3	13	18	24	32	3	7	18	63	204
2017	FS-01	8	4	19	15	43	4	8	13	66	26
2017	FS-02	4	16	17	27	30	0	5	21	61	73
2017	FS-03	1	11	16	26	34	4	7	14	68	72
2017	FS-04	3	16	19	22	26	6	6	22	55	31

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	FS	1	5	9	23	53	1	7	7	84	204
2017	FS-01	0	8	4	15	69	0	4	8	88	26
2017	FS-02	1	8	7	22	53	0	9	10	82	73
2017	FS-03	0	1	9	26	55	1	7	2	88	72
2017	FS-04	3	6	13	26	42	6	3	11	75	31

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - FS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)