2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 44 6 10 4 0 0 80 14 354
2017 Health care practitioners 30 60 0 6 4 0 0 90 10 17
2017 Federal regulators 40 40 0 13 7 0 0 80 20 15
2017 Compliance, inspection and enforcement 32 45 10 8 5 0 0 77 12 84
2017 Communications or public affairs 23 54 7 9 7 0 0 77 16 97
2017 Access to information and privacy 56 30 8 5 2 0 0 86 6 63
2017 Security 38 49 7 7 0 0 0 87 7 74
2017 Legal services 33 41 0 26 0 0 0 74 26 18
2017 Administration and operations 39 47 4 8 3 0 0 86 11 1583
2017 Human resources 36 48 4 11 1 0 0 84 12 207
2017 Financial management 51 41 5 2 1 0 0 92 3 181
2017 Procurement 33 59 4 4 0 0 0 92 4 23
2017 Materiel management 57 38 0 5 0 0 0 95 5 17
2017 Information management 47 37 4 6 6 0 0 83 12 133
2017 Information technology 36 44 3 13 4 0 0 80 17 209
2017 Internal audit 65 35 0 0 0 0 0 100 0 17
2017 Evaluation 46 42 6 3 3 0 0 88 6 33
2017 Data sciences 28 56 5 4 7 0 0 84 11 51
2017 Policy 30 56 4 9 2 0 0 85 11 312
2017 Project management 29 50 4 13 3 0 0 79 16 232
2017 Other services to the public 37 48 3 8 4 0 0 85 12 288
2017 None of the above 37 45 4 10 4 0 0 82 14 534
2014 Client contact centre 44 43 3 7 2 0 0 87 10 339
2014 Health care practitioners 41 49 0 10 0 0 0 90 10 20
2014 Federal regulators 35 47 5 10 3 0 0 82 13 39
2014 Compliance, inspection and enforcement 25 52 7 9 6 1 0 77 16 97
2014 Communications or public affairs 43 42 3 6 5 1 0 86 11 125
2014 Access to information and privacy 50 39 4 3 3 1 0 90 6 80
2014 Security 37 47 6 7 2 0 0 84 10 82
2014 Science and technology 44 32 0 20 4 0 0 76 24 20
2014 Legal services 24 39 10 27 0 0 0 63 27 21
2014 Administration and operations 38 46 4 10 3 0 0 84 12 1612
2014 Human resources 39 44 4 10 3 0 0 83 13 200
2014 Financial management 42 50 4 2 2 0 0 92 4 193
2014 Procurement 44 42 4 4 6 0 0 85 10 21
2014 Materiel management 54 46 0 0 0 0 0 100 0 13
2014 Information management 44 40 4 8 4 0 0 84 12 161
2014 Information technology 41 47 3 7 2 0 0 88 9 256
2014 Internal audit 19 56 0 25 0 0 0 75 25 16
2014 Evaluation 33 49 5 6 6 0 0 82 13 60
2014 Other services to the public 41 46 3 8 2 0 0 87 11 560
2014 None of the above 41 43 3 9 3 0 0 84 12 826

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 69 22 5 1 2 0 0 91 4 352
2017 Health care practitioners 54 40 6 0 0 0 0 94 0 17
2017 Federal regulators 73 14 0 0 7 0 7 93 7 15
2017 Compliance, inspection and enforcement 70 23 3 2 0 0 1 94 2 83
2017 Communications or public affairs 70 22 4 2 2 0 0 92 4 97
2017 Access to information and privacy 60 29 9 2 0 0 0 89 2 64
2017 Security 67 26 3 4 0 0 0 93 4 74
2017 Legal services 72 28 0 0 0 0 0 100 0 18
2017 Administration and operations 75 18 3 3 1 0 0 93 4 1581
2017 Human resources 65 28 3 4 0 0 0 93 4 208
2017 Financial management 64 31 0 2 2 0 0 96 4 180
2017 Procurement 80 20 0 0 0 0 0 100 0 23
2017 Materiel management 56 44 0 0 0 0 0 100 0 17
2017 Information management 70 20 7 1 0 1 1 91 1 133
2017 Information technology 61 22 6 4 4 2 1 85 8 209
2017 Internal audit 77 23 0 0 0 0 0 100 0 17
2017 Evaluation 60 31 3 3 3 0 0 91 6 33
2017 Data sciences 62 29 7 2 0 0 0 91 2 51
2017 Policy 77 16 2 4 0 1 0 94 4 311
2017 Project management 69 17 3 7 2 0 1 87 9 231
2017 Other services to the public 77 18 2 2 0 2 0 96 3 288
2017 None of the above 74 19 3 2 1 0 1 94 4 533
2014 Client contact centre 73 21 2 2 1 0 0 94 4 339
2014 Health care practitioners 60 30 0 10 0 0 0 90 10 20
2014 Federal regulators 82 10 3 0 0 5 0 97 0 39
2014 Compliance, inspection and enforcement 78 17 2 2 0 1 0 96 2 97
2014 Communications or public affairs 78 12 5 2 2 2 0 91 4 125
2014 Access to information and privacy 72 24 1 1 0 0 1 97 1 80
2014 Security 65 26 5 1 2 0 0 92 3 82
2014 Science and technology 74 16 0 5 0 5 0 94 6 20
2014 Legal services 60 34 6 0 0 0 0 94 0 21
2014 Administration and operations 73 20 3 2 1 0 0 94 3 1610
2014 Human resources 67 25 2 4 1 0 0 93 5 200
2014 Financial management 60 35 2 1 0 0 1 96 2 193
2014 Procurement 75 19 0 0 6 0 0 94 6 21
2014 Materiel management 51 40 8 0 0 0 0 92 0 13
2014 Information management 68 23 4 2 3 0 1 92 5 161
2014 Information technology 70 18 4 3 2 0 1 90 5 256
2014 Internal audit 56 31 0 13 0 0 0 87 13 16
2014 Evaluation 77 16 0 2 3 0 2 95 5 60
2014 Other services to the public 79 16 1 2 1 0 1 96 3 560
2014 None of the above 78 17 3 2 1 0 0 95 2 825

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 24 5 9 3 0 0 82 13 354
2017 Health care practitioners 53 24 0 17 6 0 0 77 23 17
2017 Federal regulators 80 7 7 0 0 0 7 93 0 15
2017 Compliance, inspection and enforcement 64 20 7 7 1 0 1 85 8 84
2017 Communications or public affairs 71 16 2 7 4 0 0 87 11 97
2017 Access to information and privacy 57 25 13 3 2 0 2 83 5 64
2017 Security 57 18 7 13 5 0 0 75 18 74
2017 Legal services 55 24 0 17 5 0 0 78 22 18
2017 Administration and operations 69 16 4 7 3 0 1 86 10 1582
2017 Human resources 56 29 4 8 3 0 1 85 11 208
2017 Financial management 54 24 8 11 4 0 0 78 15 181
2017 Procurement 76 20 0 4 0 0 0 96 4 23
2017 Materiel management 76 12 7 0 5 0 0 88 5 17
2017 Information management 66 18 7 6 3 0 1 85 9 133
2017 Information technology 62 18 6 9 5 0 0 79 14 209
2017 Internal audit 77 17 6 0 0 0 0 94 0 17
2017 Evaluation 58 15 0 15 12 0 0 73 27 33
2017 Data sciences 62 20 4 8 7 0 0 82 15 51
2017 Policy 73 14 3 5 5 0 0 87 10 311
2017 Project management 64 17 7 6 5 0 2 82 11 232
2017 Other services to the public 77 15 2 4 1 0 1 93 5 286
2017 None of the above 71 17 5 4 3 0 1 89 7 534
2014 Client contact centre 61 17 6 11 5 0 0 78 16 339
2014 Health care practitioners 64 22 0 15 0 0 0 85 15 20
2014 Federal regulators 64 26 3 3 2 0 2 92 5 39
2014 Compliance, inspection and enforcement 63 16 8 9 4 0 0 79 13 97
2014 Communications or public affairs 74 13 3 7 2 1 0 88 9 125
2014 Access to information and privacy 65 20 8 5 0 0 3 87 5 80
2014 Security 47 28 9 11 6 0 0 74 17 82
2014 Science and technology 63 21 0 11 5 0 0 84 16 20
2014 Legal services 39 25 11 10 11 0 4 67 22 21
2014 Administration and operations 66 20 4 6 3 0 1 87 9 1612
2014 Human resources 46 26 8 14 5 0 1 73 19 200
2014 Financial management 52 27 8 7 5 0 0 80 12 193
2014 Procurement 57 25 0 10 8 0 0 82 18 21
2014 Materiel management 66 25 8 0 0 0 0 92 0 13
2014 Information management 66 21 4 4 4 0 1 87 9 161
2014 Information technology 63 19 5 7 5 0 1 82 13 256
2014 Internal audit 42 13 0 32 13 0 0 55 45 16
2014 Evaluation 77 13 0 5 5 0 0 91 9 60
2014 Other services to the public 74 15 2 4 3 0 1 91 7 558
2014 None of the above 72 16 4 4 3 0 1 88 8 826

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 40 9 9 6 0 0 76 15 353
2017 Health care practitioners 41 42 0 0 17 0 0 83 17 17
2017 Federal regulators 40 20 0 33 7 0 0 60 40 15
2017 Compliance, inspection and enforcement 31 38 10 10 10 0 0 70 20 84
2017 Communications or public affairs 46 34 8 7 5 0 0 80 12 96
2017 Access to information and privacy 49 35 9 3 5 0 0 83 8 64
2017 Security 37 36 12 8 7 0 0 74 14 74
2017 Legal services 45 31 5 9 9 0 0 76 19 18
2017 Administration and operations 43 35 7 10 5 0 0 78 15 1582
2017 Human resources 46 37 6 8 2 0 1 84 10 207
2017 Financial management 49 32 9 8 2 0 0 80 10 181
2017 Procurement 44 13 18 17 8 0 0 57 25 23
2017 Materiel management 48 36 6 5 5 0 0 83 10 17
2017 Information management 47 32 9 8 5 0 0 79 13 133
2017 Information technology 39 39 7 9 6 0 0 78 15 208
2017 Internal audit 50 25 18 7 0 0 0 75 7 16
2017 Evaluation 49 37 6 6 3 0 0 85 9 33
2017 Data sciences 53 33 7 4 4 0 0 86 7 51
2017 Policy 40 40 6 12 2 0 0 80 14 311
2017 Project management 39 39 8 9 5 0 0 78 14 232
2017 Other services to the public 43 37 7 7 5 0 0 80 12 288
2017 None of the above 43 33 6 12 5 0 0 77 18 533
2014 Client contact centre 54 32 6 6 2 0 0 85 9 338
2014 Health care practitioners 40 56 4 0 0 0 0 96 0 20
2014 Federal regulators 36 49 3 2 10 0 0 85 12 39
2014 Compliance, inspection and enforcement 33 43 7 10 7 0 0 76 17 97
2014 Communications or public affairs 47 34 3 8 7 1 0 81 15 125
2014 Access to information and privacy 50 34 9 3 4 0 0 85 6 80
2014 Security 55 30 8 5 2 0 0 85 7 82
2014 Science and technology 40 44 5 5 5 0 0 84 11 20
2014 Legal services 25 14 19 33 9 0 0 39 42 21
2014 Administration and operations 45 34 7 10 4 0 0 79 14 1612
2014 Human resources 43 29 8 13 7 0 0 72 19 200
2014 Financial management 53 36 4 5 2 0 0 89 7 193
2014 Procurement 68 28 4 0 0 0 0 96 0 21
2014 Materiel management 71 24 0 6 0 0 0 94 6 13
2014 Information management 50 34 4 7 4 0 1 85 12 161
2014 Information technology 53 32 3 9 3 0 0 85 12 256
2014 Internal audit 56 25 19 0 0 0 0 81 0 16
2014 Evaluation 43 47 2 5 3 0 0 90 8 60
2014 Other services to the public 45 38 6 8 4 0 0 83 12 560
2014 None of the above 45 35 7 8 4 0 0 81 12 826

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 41 11 17 9 0 0 63 26 354
2017 Health care practitioners 48 28 0 24 0 0 0 76 24 17
2017 Federal regulators 47 39 7 7 0 0 0 86 7 15
2017 Compliance, inspection and enforcement 23 34 19 17 7 0 0 57 24 84
2017 Communications or public affairs 40 39 7 9 4 0 1 79 13 97
2017 Access to information and privacy 41 26 20 12 0 0 0 67 12 64
2017 Security 33 49 5 11 3 0 0 81 13 74
2017 Legal services 41 19 5 9 26 0 0 60 36 18
2017 Administration and operations 27 41 10 14 7 0 0 68 21 1583
2017 Human resources 31 41 10 10 7 0 1 73 17 208
2017 Financial management 43 41 10 4 1 0 0 84 6 181
2017 Procurement 53 32 4 10 0 0 0 86 10 23
2017 Materiel management 33 47 6 6 6 0 0 81 13 17
2017 Information management 37 37 14 5 7 0 0 74 12 133
2017 Information technology 26 36 16 12 7 0 1 63 20 209
2017 Internal audit 48 28 12 6 0 0 6 81 7 17
2017 Evaluation 30 45 3 12 9 0 0 75 21 33
2017 Data sciences 32 41 12 7 7 0 0 73 15 51
2017 Policy 29 43 12 12 4 0 0 72 16 312
2017 Project management 24 32 14 21 8 0 0 57 29 232
2017 Other services to the public 28 43 9 13 7 0 0 71 20 288
2017 None of the above 33 34 10 16 7 0 0 67 23 533
2014 Client contact centre 32 35 10 16 7 0 0 67 23 338
2014 Health care practitioners 26 50 15 4 4 0 0 77 9 20
2014 Federal regulators 33 49 0 13 5 0 0 81 19 39
2014 Compliance, inspection and enforcement 17 33 13 25 11 1 0 50 36 97
2014 Communications or public affairs 33 44 12 6 3 2 0 78 9 125
2014 Access to information and privacy 40 33 15 8 4 0 0 73 12 80
2014 Security 24 44 7 21 2 1 0 69 24 82
2014 Science and technology 20 40 5 31 4 0 0 60 34 20
2014 Legal services 19 44 15 22 0 0 0 63 22 21
2014 Administration and operations 27 40 10 16 7 0 0 67 23 1611
2014 Human resources 35 43 9 8 3 0 1 80 11 199
2014 Financial management 38 42 12 6 1 0 0 81 7 193
2014 Procurement 44 34 0 16 6 0 0 78 22 21
2014 Materiel management 37 47 0 0 16 0 0 84 16 13
2014 Information management 35 40 8 10 7 0 1 75 18 161
2014 Information technology 32 35 14 13 4 0 1 69 17 256
2014 Internal audit 36 19 19 20 6 0 0 55 26 16
2014 Evaluation 35 38 8 10 8 0 0 73 19 60
2014 Other services to the public 26 39 13 15 7 0 1 65 22 560
2014 None of the above 33 36 9 15 6 0 0 70 21 826

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 40 15 10 4 0 1 71 13 354
2017 Health care practitioners 49 27 6 12 7 0 0 76 18 17
2017 Federal regulators 61 19 7 0 14 0 0 80 14 15
2017 Compliance, inspection and enforcement 46 40 9 3 2 0 0 85 6 84
2017 Communications or public affairs 42 36 9 8 5 0 0 78 13 97
2017 Access to information and privacy 39 37 11 10 2 2 0 77 11 63
2017 Security 41 36 17 4 3 0 0 76 7 74
2017 Legal services 62 23 0 5 5 0 5 90 10 18
2017 Administration and operations 37 40 13 7 3 0 0 77 10 1581
2017 Human resources 44 39 8 7 3 0 0 82 10 208
2017 Financial management 49 38 10 2 2 0 0 86 4 181
2017 Procurement 26 49 12 9 4 0 0 75 13 23
2017 Materiel management 30 29 23 13 5 0 0 59 18 17
2017 Information management 36 37 14 7 5 0 1 73 12 132
2017 Information technology 39 39 13 6 3 0 0 78 9 209
2017 Internal audit 65 23 6 6 0 0 0 88 6 17
2017 Evaluation 50 38 7 6 0 0 0 87 6 32
2017 Data sciences 42 40 9 7 2 0 0 82 9 51
2017 Policy 44 42 9 3 2 0 0 86 5 311
2017 Project management 35 43 11 8 4 0 0 77 12 231
2017 Other services to the public 43 38 11 5 4 0 0 80 9 287
2017 None of the above 44 34 11 7 4 0 0 78 11 531
2014 Client contact centre 28 41 18 8 5 0 0 69 13 339
2014 Health care practitioners 37 40 19 0 4 0 0 77 4 20
2014 Federal regulators 55 29 11 3 3 0 0 84 5 39
2014 Compliance, inspection and enforcement 39 36 12 6 5 1 0 77 11 97
2014 Communications or public affairs 33 44 10 7 6 1 0 77 13 124
2014 Access to information and privacy 40 35 15 4 7 0 0 75 11 80
2014 Security 34 38 12 6 7 1 0 74 14 82
2014 Science and technology 35 24 25 16 0 0 0 59 16 20
2014 Legal services 47 28 6 10 9 0 0 75 19 21
2014 Administration and operations 36 39 12 8 5 0 0 75 13 1612
2014 Human resources 42 39 8 9 2 0 0 81 11 200
2014 Financial management 39 43 10 5 3 0 0 82 8 193
2014 Procurement 28 43 6 14 8 0 0 71 23 21
2014 Materiel management 64 14 14 0 8 0 0 78 8 13
2014 Information management 32 41 11 8 7 0 0 74 15 161
2014 Information technology 38 35 13 9 4 0 0 74 13 256
2014 Internal audit 52 36 0 0 13 0 0 87 13 16
2014 Evaluation 54 29 7 6 3 0 0 83 10 60
2014 Other services to the public 38 38 13 7 3 0 0 77 10 559
2014 None of the above 43 38 11 4 3 0 0 82 7 825

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 42 10 10 6 0 1 73 16 354
2017 Health care practitioners 54 27 6 13 0 0 0 81 13 17
2017 Federal regulators 67 13 7 0 14 0 0 80 14 15
2017 Compliance, inspection and enforcement 54 33 8 2 3 0 0 86 6 84
2017 Communications or public affairs 52 33 3 3 8 0 0 86 11 97
2017 Access to information and privacy 51 27 10 8 3 0 2 79 11 63
2017 Security 37 45 12 4 3 0 0 82 7 74
2017 Legal services 67 14 5 0 9 0 5 85 10 18
2017 Administration and operations 42 38 8 8 4 0 0 79 12 1580
2017 Human resources 52 36 4 7 1 0 0 88 8 208
2017 Financial management 56 34 6 2 2 0 0 90 4 181
2017 Procurement 36 47 12 5 0 0 0 83 5 23
2017 Materiel management 40 37 11 6 5 0 0 77 11 17
2017 Information management 45 34 7 9 4 0 1 79 13 132
2017 Information technology 46 41 5 6 2 0 0 87 8 209
2017 Internal audit 69 12 6 6 6 0 0 81 13 17
2017 Evaluation 46 38 10 3 3 0 0 84 6 32
2017 Data sciences 50 31 12 7 0 0 0 80 7 51
2017 Policy 48 42 7 3 0 0 0 90 3 311
2017 Project management 35 47 9 6 3 0 0 82 9 231
2017 Other services to the public 47 34 10 4 5 0 0 81 9 287
2017 None of the above 48 33 9 7 3 0 0 81 10 532
2014 Client contact centre 32 39 14 10 5 0 0 71 15 339
2014 Health care practitioners 35 45 6 13 0 0 0 80 13 20
2014 Federal regulators 55 28 3 8 5 0 0 84 13 39
2014 Compliance, inspection and enforcement 38 41 8 8 4 1 0 80 12 97
2014 Communications or public affairs 44 39 3 5 7 1 0 84 13 125
2014 Access to information and privacy 47 28 9 9 8 0 0 74 17 80
2014 Security 37 38 10 7 6 1 0 76 14 82
2014 Science and technology 30 35 20 14 0 0 0 66 14 20
2014 Legal services 42 32 16 0 9 0 0 75 9 21
2014 Administration and operations 40 37 9 8 5 0 0 78 13 1612
2014 Human resources 45 40 7 5 2 0 0 86 7 200
2014 Financial management 45 39 10 4 1 0 0 85 5 193
2014 Procurement 28 53 4 14 0 0 0 82 14 21
2014 Materiel management 64 23 6 8 0 0 0 87 8 13
2014 Information management 37 37 9 8 8 0 0 74 17 160
2014 Information technology 42 39 6 8 5 0 0 81 13 256
2014 Internal audit 50 37 7 6 0 0 0 87 6 16
2014 Evaluation 53 32 5 5 5 0 0 85 10 60
2014 Other services to the public 43 38 8 7 4 0 0 81 11 559
2014 None of the above 48 35 8 6 2 0 0 84 8 826

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 36 15 8 3 0 0 73 12 354
2017 Health care practitioners 47 31 10 6 7 0 0 78 12 17
2017 Federal regulators 50 22 7 14 7 0 0 72 21 14
2017 Compliance, inspection and enforcement 41 37 9 8 5 0 0 79 12 84
2017 Communications or public affairs 49 38 6 5 1 0 0 88 6 96
2017 Access to information and privacy 51 30 11 5 3 0 0 81 8 63
2017 Security 43 47 5 4 1 0 0 89 5 73
2017 Legal services 45 23 10 5 17 0 0 69 22 18
2017 Administration and operations 43 40 8 7 2 0 0 83 9 1577
2017 Human resources 55 34 8 2 0 0 1 90 2 207
2017 Financial management 63 28 6 2 1 0 0 91 3 181
2017 Procurement 47 45 4 4 0 0 0 92 4 23
2017 Materiel management 47 47 0 0 6 0 0 94 6 17
2017 Information management 52 34 7 3 2 1 0 87 6 131
2017 Information technology 47 35 10 6 1 1 0 82 8 209
2017 Internal audit 48 52 0 0 0 0 0 100 0 17
2017 Evaluation 53 38 6 0 3 0 0 91 3 32
2017 Data sciences 58 38 4 0 0 0 0 96 0 51
2017 Policy 48 38 9 4 1 0 1 86 5 310
2017 Project management 43 35 10 10 1 0 1 79 11 230
2017 Other services to the public 46 38 5 7 3 0 0 85 10 287
2017 None of the above 47 36 7 7 2 1 0 83 10 532
2014 Client contact centre 43 39 10 6 3 0 0 81 9 338
2014 Health care practitioners 45 48 6 0 0 0 0 94 0 20
2014 Federal regulators 54 31 10 5 0 0 0 84 5 39
2014 Compliance, inspection and enforcement 42 36 7 11 5 0 0 77 16 97
2014 Communications or public affairs 39 44 10 6 1 1 0 83 7 125
2014 Access to information and privacy 53 38 8 0 1 0 0 91 1 80
2014 Security 52 28 10 9 1 0 0 80 10 82
2014 Science and technology 35 40 14 0 0 5 5 84 0 20
2014 Legal services 28 24 34 10 4 0 0 52 14 21
2014 Administration and operations 45 36 8 7 3 0 0 82 10 1607
2014 Human resources 44 35 12 6 2 0 0 80 8 200
2014 Financial management 47 46 4 3 0 0 0 93 3 193
2014 Procurement 49 24 15 12 0 0 0 74 12 21
2014 Materiel management 70 30 0 0 0 0 0 100 0 13
2014 Information management 53 32 7 3 5 0 0 85 8 161
2014 Information technology 43 36 14 4 2 0 1 80 6 256
2014 Internal audit 44 44 6 6 0 0 0 87 6 16
2014 Evaluation 50 36 7 5 2 0 0 86 7 60
2014 Other services to the public 44 38 8 7 3 0 0 82 10 559
2014 None of the above 45 37 8 7 2 0 0 83 9 826

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 33 14 13 9 1 2 63 22 353
2017 Health care practitioners 35 18 12 29 7 0 0 53 35 17
2017 Federal regulators 39 27 14 14 7 0 0 66 20 15
2017 Compliance, inspection and enforcement 38 27 18 7 10 0 0 65 17 84
2017 Communications or public affairs 33 43 7 8 7 1 0 77 15 97
2017 Access to information and privacy 54 24 14 5 2 0 2 79 6 63
2017 Security 38 36 17 5 4 0 0 74 9 74
2017 Legal services 36 28 9 0 27 0 0 64 27 18
2017 Administration and operations 42 33 11 8 5 1 0 75 13 1581
2017 Human resources 62 30 3 2 3 0 0 92 5 208
2017 Financial management 53 30 8 6 3 1 0 84 8 181
2017 Procurement 45 41 10 0 4 0 0 86 4 23
2017 Materiel management 58 30 0 0 11 0 0 89 11 17
2017 Information management 45 34 12 3 4 1 1 81 7 132
2017 Information technology 48 30 10 6 5 0 1 79 11 209
2017 Internal audit 60 34 0 0 6 0 0 94 6 17
2017 Evaluation 37 41 3 9 9 0 0 78 19 32
2017 Data sciences 55 31 5 9 0 0 0 86 9 51
2017 Policy 44 32 10 9 4 0 0 76 14 311
2017 Project management 43 34 9 7 6 0 1 78 13 231
2017 Other services to the public 45 28 14 8 6 1 0 73 13 286
2017 None of the above 44 29 12 8 7 0 0 73 15 532
2014 Client contact centre 29 36 15 10 7 1 1 67 17 339
2014 Health care practitioners 52 25 9 15 0 0 0 77 15 20
2014 Federal regulators 49 33 5 8 5 0 0 82 13 39
2014 Compliance, inspection and enforcement 47 25 13 9 5 1 1 73 15 97
2014 Communications or public affairs 40 39 10 4 5 1 1 80 9 125
2014 Access to information and privacy 48 33 6 8 3 0 3 83 11 80
2014 Security 44 32 9 7 3 1 2 79 11 82
2014 Science and technology 40 36 4 20 0 0 0 76 20 20
2014 Legal services 45 31 15 5 4 0 0 76 9 20
2014 Administration and operations 39 33 14 8 5 1 1 73 13 1612
2014 Human resources 44 38 10 4 3 0 0 83 7 200
2014 Financial management 44 39 9 5 2 0 0 83 7 193
2014 Procurement 32 29 19 20 0 0 0 61 20 21
2014 Materiel management 29 40 24 0 0 0 8 74 0 13
2014 Information management 46 31 6 8 9 0 0 77 17 161
2014 Information technology 34 34 12 11 7 1 1 70 18 255
2014 Internal audit 24 25 25 19 6 0 0 49 25 16
2014 Evaluation 56 18 9 9 3 1 4 78 13 60
2014 Other services to the public 41 33 9 10 6 1 1 75 16 558
2014 None of the above 37 34 14 8 6 0 1 71 14 824

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 29 13 9 10 1 5 67 19 354
2017 Health care practitioners 22 35 7 18 18 0 0 57 36 17
2017 Federal regulators 60 0 13 7 13 0 7 64 22 15
2017 Compliance, inspection and enforcement 32 22 10 15 14 0 7 59 30 84
2017 Communications or public affairs 46 27 8 8 5 2 3 77 14 97
2017 Access to information and privacy 53 25 6 8 0 2 6 85 8 63
2017 Security 23 29 7 9 12 3 17 65 26 74
2017 Legal services 28 5 5 24 9 0 30 46 47 18
2017 Administration and operations 38 25 10 10 8 2 6 69 20 1578
2017 Human resources 45 22 6 9 6 2 10 76 17 208
2017 Financial management 48 28 9 6 2 0 8 82 8 181
2017 Procurement 55 17 14 9 0 5 0 75 9 23
2017 Materiel management 36 22 13 17 0 0 12 66 19 17
2017 Information management 41 19 11 5 6 3 15 74 13 132
2017 Information technology 52 16 10 10 4 0 8 74 15 209
2017 Internal audit 36 28 6 6 6 0 18 78 15 17
2017 Evaluation 38 32 7 13 6 0 3 73 20 31
2017 Data sciences 37 24 13 2 5 2 18 75 9 51
2017 Policy 32 28 8 12 7 3 10 68 23 310
2017 Project management 36 30 9 7 9 0 9 72 18 231
2017 Other services to the public 38 22 12 9 8 4 6 67 20 287
2017 None of the above 38 19 13 8 11 3 9 64 21 531
2014 Client contact centre 43 22 10 8 7 1 9 73 16 339
2014 Health care practitioners 25 33 20 9 0 4 9 66 10 20
2014 Federal regulators 25 21 11 13 10 11 10 58 29 39
2014 Compliance, inspection and enforcement 36 22 14 7 8 3 10 66 18 97
2014 Communications or public affairs 47 29 5 2 4 1 11 87 7 125
2014 Access to information and privacy 46 18 8 8 5 3 12 75 15 80
2014 Security 34 28 17 5 5 2 9 70 11 82
2014 Science and technology 51 11 14 13 5 0 5 65 20 20
2014 Legal services 23 24 25 9 9 0 11 52 20 21
2014 Administration and operations 39 24 10 9 8 2 8 70 19 1611
2014 Human resources 40 26 5 6 7 3 14 78 16 200
2014 Financial management 44 27 11 6 3 0 9 79 10 193
2014 Procurement 37 26 15 13 10 0 0 62 23 21
2014 Materiel management 47 30 6 0 17 0 0 77 17 13
2014 Information management 38 24 15 6 6 3 8 69 13 161
2014 Information technology 38 27 11 7 5 0 12 74 14 256
2014 Internal audit 25 25 32 13 0 0 6 53 14 16
2014 Evaluation 43 25 9 7 7 5 5 75 15 60
2014 Other services to the public 42 19 10 9 9 2 9 69 20 559
2014 None of the above 37 22 10 9 7 2 13 69 19 825

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 43 14 10 5 0 0 71 15 354
2017 Health care practitioners 43 40 6 5 7 0 0 83 12 17
2017 Federal regulators 54 33 7 7 0 0 0 87 7 15
2017 Compliance, inspection and enforcement 38 45 10 4 2 0 0 83 7 84
2017 Communications or public affairs 34 45 8 5 7 0 0 80 12 97
2017 Access to information and privacy 36 39 9 8 5 3 0 78 13 64
2017 Security 34 50 11 4 1 0 0 84 5 74
2017 Legal services 33 53 5 5 5 0 0 86 9 18
2017 Administration and operations 36 44 10 6 4 0 0 80 10 1582
2017 Human resources 38 45 7 9 1 0 0 83 10 208
2017 Financial management 43 42 10 4 1 0 0 85 5 181
2017 Procurement 30 44 17 5 4 0 0 74 9 23
2017 Materiel management 33 30 18 13 5 0 0 64 18 17
2017 Information management 36 48 9 4 3 0 0 84 7 133
2017 Information technology 33 45 8 9 5 0 0 78 13 209
2017 Internal audit 65 35 0 0 0 0 0 100 0 17
2017 Evaluation 47 38 9 3 3 0 0 84 7 32
2017 Data sciences 37 43 15 5 0 0 0 80 5 51
2017 Policy 36 47 8 5 4 0 0 83 9 311
2017 Project management 26 53 11 5 5 0 0 79 10 232
2017 Other services to the public 40 46 6 5 4 0 0 86 9 287
2017 None of the above 40 39 8 7 6 0 0 79 12 533
2014 Client contact centre 24 43 15 11 6 0 0 67 18 339
2014 Health care practitioners 31 45 16 4 4 0 0 75 9 20
2014 Federal regulators 38 52 2 5 3 0 0 89 8 39
2014 Compliance, inspection and enforcement 35 44 10 7 3 1 0 80 11 97
2014 Communications or public affairs 28 40 19 8 5 0 0 68 13 125
2014 Access to information and privacy 44 28 11 9 7 0 0 72 16 80
2014 Security 31 48 11 5 5 0 0 79 10 82
2014 Science and technology 20 24 30 16 11 0 0 44 26 20
2014 Legal services 33 51 11 0 6 0 0 84 6 21
2014 Administration and operations 33 44 11 8 4 0 0 77 12 1612
2014 Human resources 36 39 9 12 3 0 0 76 15 200
2014 Financial management 29 48 11 7 3 1 0 78 11 193
2014 Procurement 24 33 15 10 18 0 0 57 29 21
2014 Materiel management 40 28 17 0 16 0 0 67 16 13
2014 Information management 31 43 14 6 6 0 0 74 12 161
2014 Information technology 28 44 11 10 8 0 0 72 18 256
2014 Internal audit 38 43 6 6 6 0 0 81 13 16
2014 Evaluation 43 39 9 3 6 0 0 82 10 60
2014 Other services to the public 36 45 9 6 5 0 0 80 10 559
2014 None of the above 37 41 12 6 3 0 0 78 10 824

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 32 19 17 10 0 1 53 28 353
2017 Health care practitioners 42 40 6 0 12 0 0 82 12 17
2017 Federal regulators 34 40 13 7 7 0 0 74 13 15
2017 Compliance, inspection and enforcement 32 38 14 9 7 0 0 70 16 83
2017 Communications or public affairs 25 47 8 10 9 1 0 72 20 97
2017 Access to information and privacy 30 39 15 11 5 0 0 69 15 64
2017 Security 35 32 22 9 1 0 0 67 11 74
2017 Legal services 24 36 5 5 31 0 0 60 36 18
2017 Administration and operations 27 37 15 13 8 0 0 64 21 1582
2017 Human resources 42 36 11 7 4 0 0 78 11 208
2017 Financial management 39 40 12 6 4 0 0 79 10 181
2017 Procurement 30 57 13 0 0 0 0 87 0 23
2017 Materiel management 28 54 7 0 11 0 0 82 11 17
2017 Information management 34 42 11 7 4 1 1 78 11 133
2017 Information technology 28 34 17 11 10 0 0 62 20 209
2017 Internal audit 63 18 12 0 6 0 0 82 6 17
2017 Evaluation 21 42 24 6 6 0 0 63 12 33
2017 Data sciences 37 40 5 14 2 0 2 78 16 51
2017 Policy 34 44 10 8 4 0 0 78 12 311
2017 Project management 30 38 14 12 6 0 0 68 18 232
2017 Other services to the public 27 38 14 12 8 0 1 66 20 287
2017 None of the above 29 33 17 12 8 0 0 63 20 534
2014 Client contact centre 25 27 19 19 10 0 0 52 29 339
2014 Health care practitioners 34 37 21 4 4 0 0 70 9 20
2014 Federal regulators 27 43 6 19 3 3 0 72 22 39
2014 Compliance, inspection and enforcement 26 42 14 9 6 1 1 69 16 97
2014 Communications or public affairs 24 47 12 9 8 0 0 70 18 124
2014 Access to information and privacy 30 39 18 6 6 0 0 70 13 80
2014 Security 24 40 20 7 8 1 0 65 15 82
2014 Science and technology 10 30 16 30 14 0 0 40 44 20
2014 Legal services 9 61 11 10 9 0 0 71 19 21
2014 Administration and operations 25 36 15 15 9 0 0 60 24 1611
2014 Human resources 35 34 16 9 5 1 0 70 14 199
2014 Financial management 28 46 14 6 5 0 0 75 10 193
2014 Procurement 18 37 23 15 0 6 0 59 16 21
2014 Materiel management 31 45 8 8 8 0 0 76 16 13
2014 Information management 25 35 16 14 9 1 0 61 23 161
2014 Information technology 24 38 17 11 10 0 0 62 21 256
2014 Internal audit 24 31 19 20 6 0 0 55 26 16
2014 Evaluation 42 31 12 9 7 0 0 73 16 60
2014 Other services to the public 26 34 15 15 9 0 0 61 24 558
2014 None of the above 29 35 17 11 8 0 0 64 19 826

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 38 12 10 6 1 0 71 16 354
2017 Health care practitioners 46 43 0 11 0 0 0 89 11 17
2017 Federal regulators 53 40 0 7 0 0 0 93 7 15
2017 Compliance, inspection and enforcement 41 30 14 12 2 0 0 72 15 84
2017 Communications or public affairs 33 48 9 3 7 0 0 81 10 97
2017 Access to information and privacy 46 34 6 11 3 0 0 80 14 64
2017 Security 39 45 8 5 3 0 0 84 8 74
2017 Legal services 28 23 17 22 9 0 0 52 31 18
2017 Administration and operations 36 44 10 8 3 0 0 79 11 1581
2017 Human resources 38 46 8 5 2 0 0 84 8 207
2017 Financial management 35 50 9 4 2 0 0 85 6 180
2017 Procurement 37 50 13 0 0 0 0 87 0 23
2017 Materiel management 33 48 12 6 0 0 0 82 6 17
2017 Information management 38 43 7 9 3 0 0 81 12 133
2017 Information technology 33 38 13 10 6 0 0 71 16 208
2017 Internal audit 59 29 6 6 0 0 0 88 6 17
2017 Evaluation 37 48 12 0 3 0 0 85 3 33
2017 Data sciences 37 47 11 5 0 0 0 84 5 51
2017 Policy 33 41 12 10 4 0 0 74 13 311
2017 Project management 27 42 15 11 4 0 0 69 16 232
2017 Other services to the public 41 43 6 6 4 0 0 84 10 287
2017 None of the above 43 35 9 8 4 0 0 78 12 534

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 37 10 7 5 0 0 77 13 353
2017 Health care practitioners 49 39 0 12 0 0 0 88 12 17
2017 Federal regulators 60 27 0 13 0 0 0 87 13 15
2017 Compliance, inspection and enforcement 53 32 10 2 3 0 0 84 6 84
2017 Communications or public affairs 48 39 3 4 6 0 0 87 10 97
2017 Access to information and privacy 52 34 6 3 5 0 0 86 8 64
2017 Security 43 45 7 4 0 1 0 89 4 74
2017 Legal services 33 45 5 17 0 0 0 78 17 18
2017 Administration and operations 51 37 6 4 2 0 0 88 6 1581
2017 Human resources 48 37 8 4 2 0 1 86 6 208
2017 Financial management 47 43 7 1 2 0 0 90 3 181
2017 Procurement 60 36 4 0 0 0 0 96 0 23
2017 Materiel management 53 28 7 5 6 0 0 82 11 17
2017 Information management 46 40 8 4 0 2 0 88 4 133
2017 Information technology 41 41 7 7 3 0 0 83 10 209
2017 Internal audit 71 17 12 0 0 0 0 88 0 17
2017 Evaluation 57 40 0 3 0 0 0 97 3 33
2017 Data sciences 47 50 2 0 2 0 0 96 2 50
2017 Policy 49 38 7 5 2 0 0 87 6 308
2017 Project management 40 43 8 6 2 0 0 83 8 232
2017 Other services to the public 52 37 6 3 1 0 0 90 4 287
2017 None of the above 54 30 8 4 4 0 0 84 8 534
2014 Client contact centre 36 36 13 8 5 1 0 74 13 339
2014 Health care practitioners 65 26 4 4 0 0 0 91 4 20
2014 Federal regulators 58 28 8 3 3 0 0 86 5 39
2014 Compliance, inspection and enforcement 45 40 8 7 0 0 0 85 7 97
2014 Communications or public affairs 38 45 10 5 2 0 0 83 7 125
2014 Access to information and privacy 60 25 9 0 5 0 1 86 5 80
2014 Security 42 37 10 4 8 0 0 79 11 82
2014 Science and technology 35 46 14 5 0 0 0 81 5 20
2014 Legal services 51 34 16 0 0 0 0 84 0 21
2014 Administration and operations 47 39 8 4 2 0 0 86 6 1609
2014 Human resources 40 41 11 4 2 0 1 83 6 200
2014 Financial management 39 47 9 4 1 0 0 86 5 193
2014 Procurement 31 45 10 14 0 0 0 76 14 21
2014 Materiel management 45 39 16 0 0 0 0 84 0 13
2014 Information management 41 42 8 5 2 1 0 84 7 161
2014 Information technology 41 38 10 7 3 0 0 80 10 256
2014 Internal audit 51 30 6 6 7 0 0 81 13 16
2014 Evaluation 55 28 8 6 3 0 0 83 9 60
2014 Other services to the public 52 34 8 4 1 1 0 87 5 560
2014 None of the above 48 38 8 3 2 1 0 87 5 826

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 29 20 15 11 0 0 54 27 354
2017 Health care practitioners 42 46 0 0 12 0 0 88 12 17
2017 Federal regulators 33 21 19 0 27 0 0 54 27 15
2017 Compliance, inspection and enforcement 40 31 13 10 6 0 0 71 16 84
2017 Communications or public affairs 31 43 8 7 10 0 0 75 17 97
2017 Access to information and privacy 36 39 11 6 6 2 0 77 12 64
2017 Security 34 38 15 9 3 1 0 73 12 74
2017 Legal services 28 40 0 5 26 0 0 69 31 18
2017 Administration and operations 29 38 14 11 7 0 0 68 18 1580
2017 Human resources 45 34 10 8 3 0 0 79 11 208
2017 Financial management 41 41 12 4 3 0 0 82 6 181
2017 Procurement 35 53 8 4 0 0 0 88 4 23
2017 Materiel management 33 44 12 0 11 0 0 77 11 17
2017 Information management 40 37 10 6 6 0 0 77 13 133
2017 Information technology 31 36 18 6 8 1 0 67 14 209
2017 Internal audit 65 17 12 6 0 0 0 82 6 17
2017 Evaluation 35 40 9 3 13 0 0 75 16 32
2017 Data sciences 35 42 14 7 2 0 0 77 9 51
2017 Policy 35 46 8 6 4 0 0 82 11 311
2017 Project management 27 39 13 11 9 0 0 66 21 232
2017 Other services to the public 31 37 14 11 6 0 0 68 17 287
2017 None of the above 32 33 14 11 10 1 0 66 20 534

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 34 10 4 2 0 0 84 6 353
2017 Health care practitioners 43 50 0 7 0 0 0 93 7 17
2017 Federal regulators 68 26 6 0 0 0 0 94 0 15
2017 Compliance, inspection and enforcement 56 35 6 0 3 0 0 91 3 83
2017 Communications or public affairs 49 32 13 3 4 0 0 80 7 95
2017 Access to information and privacy 50 38 5 5 3 0 0 88 8 64
2017 Security 54 33 9 4 0 0 0 87 4 74
2017 Legal services 66 24 10 0 0 0 0 90 0 17
2017 Administration and operations 56 32 8 2 1 0 0 88 4 1576
2017 Human resources 55 36 8 1 1 0 0 90 2 208
2017 Financial management 57 35 6 2 0 0 0 92 2 180
2017 Procurement 36 43 13 8 0 0 0 79 8 23
2017 Materiel management 45 31 12 0 11 0 0 77 11 17
2017 Information management 60 30 6 1 3 0 0 90 4 133
2017 Information technology 55 32 8 3 1 0 0 87 5 209
2017 Internal audit 82 18 0 0 0 0 0 100 0 17
2017 Evaluation 64 21 12 3 0 0 0 85 3 33
2017 Data sciences 68 29 4 0 0 0 0 96 0 51
2017 Policy 48 40 8 3 1 0 0 88 4 310
2017 Project management 44 39 11 3 3 0 0 83 6 232
2017 Other services to the public 62 27 8 2 1 0 0 89 3 287
2017 None of the above 60 28 7 3 2 1 0 89 4 534
2014 Client contact centre 52 30 11 5 2 1 0 83 7 339
2014 Health care practitioners 71 15 6 9 0 0 0 85 9 20
2014 Federal regulators 64 25 3 8 0 0 0 89 8 39
2014 Compliance, inspection and enforcement 55 36 4 4 1 0 0 91 5 97
2014 Communications or public affairs 46 36 13 4 1 0 0 82 5 125
2014 Access to information and privacy 63 25 6 5 0 0 0 88 5 80
2014 Security 64 24 8 1 1 1 0 90 3 82
2014 Science and technology 45 45 5 0 5 0 0 89 5 20
2014 Legal services 56 28 16 0 0 0 0 84 0 21
2014 Administration and operations 63 27 7 2 1 0 0 91 3 1612
2014 Human resources 59 28 8 4 1 0 0 88 4 200
2014 Financial management 58 30 9 2 1 0 0 88 3 193
2014 Procurement 59 23 8 10 0 0 0 82 10 21
2014 Materiel management 54 22 17 0 8 0 0 76 8 13
2014 Information management 60 30 6 2 1 0 0 90 3 161
2014 Information technology 56 29 10 3 2 0 0 85 5 255
2014 Internal audit 63 31 6 0 0 0 0 94 0 16
2014 Evaluation 68 24 2 3 3 0 0 92 6 60
2014 Other services to the public 67 25 5 3 1 0 0 91 4 560
2014 None of the above 63 26 7 1 1 0 0 90 3 826

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 32 20 15 14 0 1 51 29 352
2017 Health care practitioners 41 30 0 22 7 0 0 71 29 17
2017 Federal regulators 34 33 19 7 7 0 0 67 13 15
2017 Compliance, inspection and enforcement 35 37 11 11 6 0 0 71 17 83
2017 Communications or public affairs 38 43 5 10 4 0 0 81 14 96
2017 Access to information and privacy 41 31 16 6 3 2 2 74 9 64
2017 Security 32 40 14 8 5 0 0 73 14 72
2017 Legal services 38 15 5 20 23 0 0 53 42 17
2017 Administration and operations 31 37 14 11 6 0 0 68 17 1573
2017 Human resources 38 42 9 8 2 1 0 81 9 208
2017 Financial management 45 38 10 4 3 0 0 83 8 179
2017 Procurement 22 53 21 4 0 0 0 75 4 23
2017 Materiel management 23 39 20 12 6 0 0 62 18 17
2017 Information management 36 44 12 6 1 0 1 80 7 133
2017 Information technology 34 39 9 12 5 0 0 74 17 209
2017 Internal audit 53 41 6 0 0 0 0 94 0 17
2017 Evaluation 30 43 12 9 6 0 0 73 15 33
2017 Data sciences 37 45 9 9 0 0 0 82 9 51
2017 Policy 36 43 11 7 2 1 0 79 9 310
2017 Project management 34 39 11 7 8 0 0 73 16 231
2017 Other services to the public 32 34 15 12 6 0 1 67 18 288
2017 None of the above 32 38 12 9 8 1 1 71 17 534
2014 Client contact centre 19 29 19 16 13 1 2 50 30 339
2014 Health care practitioners 35 31 23 10 0 0 0 66 10 20
2014 Federal regulators 25 48 14 8 5 0 0 73 13 39
2014 Compliance, inspection and enforcement 28 40 15 14 3 0 1 68 17 97
2014 Communications or public affairs 24 48 14 8 4 1 1 73 12 125
2014 Access to information and privacy 36 39 12 4 5 2 1 78 9 78
2014 Security 31 41 11 9 6 1 0 73 16 82
2014 Science and technology 25 25 20 20 9 0 0 51 29 20
2014 Legal services 20 42 19 10 9 0 0 62 19 21
2014 Administration and operations 26 42 13 12 6 0 0 68 18 1612
2014 Human resources 35 38 14 6 6 1 0 73 12 200
2014 Financial management 33 43 15 7 2 0 0 76 9 192
2014 Procurement 21 28 16 18 16 0 0 49 34 21
2014 Materiel management 37 42 6 8 8 0 0 79 15 13
2014 Information management 20 44 17 11 7 0 1 65 18 161
2014 Information technology 26 45 10 14 5 0 0 71 19 256
2014 Internal audit 30 25 19 19 7 0 0 55 26 16
2014 Evaluation 32 44 12 5 5 2 0 77 11 60
2014 Other services to the public 25 39 14 15 7 0 1 65 21 560
2014 None of the above 27 43 13 10 6 1 1 71 16 825

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 33 19 12 9 0 1 59 21 353
2017 Health care practitioners 47 28 6 12 7 0 0 76 19 17
2017 Federal regulators 34 46 7 7 7 0 0 80 13 15
2017 Compliance, inspection and enforcement 31 30 18 16 5 0 0 61 20 83
2017 Communications or public affairs 35 45 3 9 8 0 0 80 17 96
2017 Access to information and privacy 44 33 13 5 3 0 3 79 8 64
2017 Security 35 37 20 4 3 0 1 73 7 74
2017 Legal services 38 20 15 10 18 0 0 57 28 17
2017 Administration and operations 36 34 16 9 5 0 0 70 15 1574
2017 Human resources 49 35 8 6 1 0 0 84 7 208
2017 Financial management 44 38 11 6 2 0 0 81 8 180
2017 Procurement 21 66 4 5 4 0 0 87 9 23
2017 Materiel management 35 41 18 0 6 0 0 75 6 17
2017 Information management 37 46 12 3 2 0 0 84 5 133
2017 Information technology 41 27 13 13 5 0 0 69 18 209
2017 Internal audit 57 31 12 0 0 0 0 88 0 17
2017 Evaluation 33 27 19 15 6 0 0 60 21 33
2017 Data sciences 40 35 14 9 0 2 0 77 9 51
2017 Policy 42 36 11 7 3 0 0 78 10 310
2017 Project management 34 41 11 7 5 0 0 76 12 231
2017 Other services to the public 34 37 13 8 6 0 1 72 15 288
2017 None of the above 38 33 15 7 7 0 0 72 14 534
2014 Client contact centre 24 32 20 12 9 0 2 58 22 339
2014 Health care practitioners 46 25 15 15 0 0 0 71 15 20
2014 Federal regulators 28 46 10 10 5 0 0 74 16 39
2014 Compliance, inspection and enforcement 37 30 13 11 6 0 2 69 18 97
2014 Communications or public affairs 32 36 16 11 5 0 0 68 17 125
2014 Access to information and privacy 39 37 16 4 4 0 0 76 8 80
2014 Security 36 42 11 6 6 0 0 77 12 81
2014 Science and technology 38 26 6 21 9 0 0 64 31 19
2014 Legal services 20 40 26 5 8 0 0 60 14 20
2014 Administration and operations 32 36 15 10 6 0 0 69 16 1612
2014 Human resources 38 37 15 4 6 0 0 75 10 200
2014 Financial management 38 46 10 3 3 0 0 84 6 192
2014 Procurement 24 21 15 19 21 0 0 45 40 20
2014 Materiel management 45 30 8 8 8 0 0 76 16 13
2014 Information management 30 40 10 12 8 0 0 70 20 161
2014 Information technology 32 40 14 7 7 0 0 71 14 256
2014 Internal audit 36 25 25 0 13 0 0 61 13 16
2014 Evaluation 42 33 12 8 5 0 0 75 14 60
2014 Other services to the public 29 35 16 12 6 0 0 65 18 559
2014 None of the above 34 37 15 8 5 0 1 72 13 826

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 38 17 11 7 0 0 65 18 353
2017 Health care practitioners 48 35 11 6 0 0 0 83 6 17
2017 Federal regulators 46 40 7 0 7 0 0 87 7 15
2017 Compliance, inspection and enforcement 34 34 19 6 7 0 0 68 13 83
2017 Communications or public affairs 36 40 11 7 6 0 0 76 13 95
2017 Access to information and privacy 41 37 11 5 3 3 0 81 8 63
2017 Security 42 34 16 5 1 0 1 77 7 74
2017 Legal services 33 25 20 10 13 0 0 57 23 17
2017 Administration and operations 34 38 15 9 4 0 0 72 13 1576
2017 Human resources 41 41 9 8 2 0 0 82 10 208
2017 Financial management 47 42 4 5 1 0 0 89 7 180
2017 Procurement 34 53 4 9 0 0 0 87 9 23
2017 Materiel management 40 47 0 6 7 0 0 87 13 17
2017 Information management 37 46 12 4 1 0 0 84 5 133
2017 Information technology 38 35 15 8 5 0 0 73 12 209
2017 Internal audit 65 29 6 0 0 0 0 94 0 17
2017 Evaluation 36 42 9 3 9 0 0 79 12 33
2017 Data sciences 35 44 9 9 4 0 0 79 12 51
2017 Policy 38 40 11 7 2 1 2 80 9 310
2017 Project management 31 37 14 12 5 0 1 69 17 232
2017 Other services to the public 38 34 14 9 4 0 0 72 13 288
2017 None of the above 39 35 13 8 6 0 0 74 14 533
2014 Client contact centre 29 41 15 9 5 0 0 71 15 339
2014 Health care practitioners 35 50 4 10 0 0 0 85 10 20
2014 Federal regulators 33 47 5 13 0 2 0 81 14 39
2014 Compliance, inspection and enforcement 29 39 9 15 7 1 0 69 22 97
2014 Communications or public affairs 32 42 10 9 6 0 0 75 15 125
2014 Access to information and privacy 42 39 5 9 4 0 1 82 13 79
2014 Security 33 44 7 11 5 0 0 76 16 82
2014 Science and technology 25 40 5 20 9 0 0 66 29 20
2014 Legal services 23 44 11 10 13 0 0 66 23 21
2014 Administration and operations 32 39 15 9 4 1 0 71 13 1612
2014 Human resources 39 37 10 8 5 0 0 77 13 200
2014 Financial management 39 43 11 4 2 1 0 83 6 192
2014 Procurement 21 39 14 16 10 0 0 60 26 21
2014 Materiel management 37 39 8 8 0 8 0 83 8 13
2014 Information management 36 40 12 9 2 0 0 76 12 161
2014 Information technology 32 39 12 11 5 1 0 72 16 256
2014 Internal audit 24 37 13 19 7 0 0 61 26 16
2014 Evaluation 36 45 6 5 5 0 2 83 10 60
2014 Other services to the public 34 37 13 9 7 0 0 71 16 559
2014 None of the above 35 38 13 8 5 0 1 73 14 825

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 37 14 7 4 1 0 74 12 352
2017 Health care practitioners 43 40 0 17 0 0 0 83 17 17
2017 Federal regulators 65 28 0 7 0 0 0 93 7 14
2017 Compliance, inspection and enforcement 46 41 9 3 1 0 0 86 5 83
2017 Communications or public affairs 41 40 9 5 5 0 0 80 10 96
2017 Access to information and privacy 49 41 2 3 5 2 0 91 8 64
2017 Security 45 37 13 3 1 1 0 82 4 74
2017 Legal services 48 28 14 10 0 0 0 76 10 17
2017 Administration and operations 43 39 10 5 3 0 0 83 8 1571
2017 Human resources 46 41 9 4 1 0 0 87 4 208
2017 Financial management 51 36 10 1 2 0 0 87 3 180
2017 Procurement 27 56 13 4 0 0 0 83 4 23
2017 Materiel management 28 35 31 0 5 0 0 64 5 17
2017 Information management 41 42 9 4 4 0 0 83 8 133
2017 Information technology 38 42 11 6 3 0 0 80 9 207
2017 Internal audit 71 11 18 0 0 0 0 82 0 17
2017 Evaluation 49 30 12 9 0 0 0 79 9 33
2017 Data sciences 48 43 5 4 0 0 0 91 4 51
2017 Policy 42 39 11 6 2 0 0 81 8 310
2017 Project management 33 46 11 5 5 0 0 79 10 232
2017 Other services to the public 51 35 7 5 2 0 0 86 7 287
2017 None of the above 47 33 10 5 4 0 0 81 9 533
2014 Client contact centre 35 35 18 6 4 1 0 71 10 339
2014 Health care practitioners 45 30 16 4 4 0 0 75 9 20
2014 Federal regulators 55 31 5 0 5 3 0 89 6 39
2014 Compliance, inspection and enforcement 41 38 12 6 2 1 0 80 8 97
2014 Communications or public affairs 36 48 8 3 5 0 0 84 8 125
2014 Access to information and privacy 57 26 11 1 5 0 0 82 6 80
2014 Security 42 43 6 4 5 0 0 85 9 82
2014 Science and technology 25 40 16 19 0 0 0 66 19 20
2014 Legal services 29 32 34 0 6 0 0 61 6 21
2014 Administration and operations 44 36 11 6 2 0 0 81 9 1610
2014 Human resources 42 37 11 8 2 0 0 79 9 200
2014 Financial management 39 44 11 4 2 0 0 83 6 192
2014 Procurement 27 34 4 21 14 0 0 61 35 21
2014 Materiel management 45 30 8 8 8 0 0 76 16 13
2014 Information management 39 41 7 6 6 0 0 80 12 161
2014 Information technology 36 39 11 9 6 0 0 74 15 256
2014 Internal audit 38 30 19 6 6 0 0 68 13 16
2014 Evaluation 51 36 7 1 5 0 0 87 6 60
2014 Other services to the public 47 35 10 6 2 0 0 83 8 560
2014 None of the above 49 33 11 4 3 0 0 83 7 825

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 30 11 7 2 1 5 79 10 354
2017 Health care practitioners 13 62 25 0 0 0 0 75 0 17
2017 Federal regulators 40 33 20 0 0 0 7 78 0 15
2017 Compliance, inspection and enforcement 29 42 17 3 6 1 2 73 9 84
2017 Communications or public affairs 33 40 20 6 1 0 0 73 7 97
2017 Access to information and privacy 49 30 13 5 3 0 2 79 8 64
2017 Security 34 40 15 8 1 1 1 76 10 74
2017 Legal services 58 19 9 9 5 0 0 77 14 18
2017 Administration and operations 38 36 16 6 3 0 1 75 9 1584
2017 Human resources 31 44 18 5 2 0 0 75 8 208
2017 Financial management 41 43 9 5 2 0 0 85 7 181
2017 Procurement 41 38 21 0 0 0 0 79 0 23
2017 Materiel management 40 36 18 5 0 0 0 77 5 17
2017 Information management 57 31 10 2 0 0 1 88 2 133
2017 Information technology 46 31 14 5 2 0 1 78 8 209
2017 Internal audit 58 30 6 6 0 0 0 88 6 17
2017 Evaluation 59 27 12 3 0 0 0 85 3 33
2017 Data sciences 32 42 15 6 4 2 0 75 9 51
2017 Policy 33 40 13 9 5 0 0 73 14 312
2017 Project management 33 43 13 8 3 0 1 76 11 231
2017 Other services to the public 43 36 14 4 3 0 1 80 7 288
2017 None of the above 45 30 14 5 4 0 1 76 9 534
2014 Client contact centre 54 26 11 4 2 0 2 81 7 339
2014 Health care practitioners 40 26 25 0 9 0 0 66 9 20
2014 Federal regulators 23 44 18 10 3 0 3 69 13 39
2014 Compliance, inspection and enforcement 27 44 16 8 4 0 0 71 13 97
2014 Communications or public affairs 34 39 15 8 4 0 0 73 12 125
2014 Access to information and privacy 40 30 18 9 3 0 0 70 12 80
2014 Security 33 29 24 10 5 0 0 62 15 82
2014 Science and technology 46 40 14 0 0 0 0 86 0 20
2014 Legal services 0 56 31 9 4 0 0 56 13 20
2014 Administration and operations 36 33 18 8 5 0 0 69 13 1612
2014 Human resources 27 36 19 11 7 0 1 63 18 200
2014 Financial management 36 43 13 5 3 0 0 78 9 193
2014 Procurement 20 38 10 17 14 0 0 59 31 21
2014 Materiel management 37 30 33 0 0 0 0 67 0 13
2014 Information management 39 35 15 6 4 0 1 75 10 161
2014 Information technology 36 39 15 5 4 0 1 76 9 256
2014 Internal audit 19 18 44 13 6 0 0 37 19 16
2014 Evaluation 51 29 12 4 5 0 0 80 8 60
2014 Other services to the public 40 33 17 4 5 1 1 73 9 560
2014 None of the above 35 32 18 8 5 0 1 68 13 824

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 24 34 16 7 1 7 24 39 351
2017 Health care practitioners 12 11 48 17 5 0 6 24 25 17
2017 Federal regulators 27 13 13 19 13 0 14 38 47 15
2017 Compliance, inspection and enforcement 9 27 39 16 6 0 3 22 37 84
2017 Communications or public affairs 9 29 39 15 5 1 1 21 39 97
2017 Access to information and privacy 5 19 36 24 11 2 3 37 25 63
2017 Security 5 27 40 12 14 0 3 27 33 74
2017 Legal services 5 40 22 14 10 5 5 26 50 18
2017 Administration and operations 11 26 34 15 10 0 4 26 38 1578
2017 Human resources 8 25 43 15 5 0 4 21 35 208
2017 Financial management 6 24 35 17 14 1 3 33 31 181
2017 Procurement 19 12 33 12 23 0 0 36 31 22
2017 Materiel management 13 17 30 22 18 0 0 40 30 17
2017 Information management 9 16 36 21 11 6 2 34 27 128
2017 Information technology 9 27 33 22 6 1 2 29 37 206
2017 Internal audit 12 18 25 16 18 0 12 38 34 17
2017 Evaluation 3 12 40 33 9 0 3 43 15 33
2017 Data sciences 6 28 39 17 4 6 0 22 36 49
2017 Policy 9 26 46 12 6 0 1 18 36 311
2017 Project management 20 30 29 13 8 0 1 21 50 230
2017 Other services to the public 10 21 36 17 10 0 6 29 33 288
2017 None of the above 13 23 28 17 12 1 6 31 39 526
2014 Client contact centre 11 24 29 18 10 2 6 31 38 338
2014 Health care practitioners 0 21 40 31 9 0 0 39 21 20
2014 Federal regulators 19 22 39 12 5 0 3 18 43 39
2014 Compliance, inspection and enforcement 14 37 31 8 6 2 1 14 53 97
2014 Communications or public affairs 8 32 33 18 6 1 2 25 41 125
2014 Access to information and privacy 10 21 36 16 10 3 4 28 34 80
2014 Security 10 21 42 13 10 1 3 24 33 81
2014 Science and technology 19 36 25 14 0 0 5 15 59 20
2014 Legal services 18 29 40 9 5 0 0 14 46 21
2014 Administration and operations 12 27 34 15 8 1 2 24 41 1610
2014 Human resources 14 28 35 12 5 1 4 19 44 200
2014 Financial management 11 25 40 15 5 1 4 21 37 192
2014 Procurement 24 40 27 9 0 0 0 9 64 20
2014 Materiel management 8 31 36 17 0 0 8 18 42 13
2014 Information management 9 30 31 18 6 2 3 26 41 161
2014 Information technology 7 26 40 16 5 3 3 23 35 255
2014 Internal audit 7 44 38 6 6 0 0 12 50 16
2014 Evaluation 9 16 45 21 7 3 0 29 25 59
2014 Other services to the public 11 26 36 13 11 1 3 25 38 558
2014 None of the above 9 26 39 15 8 1 2 24 36 823

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 14 19 29 17 10 5 7 31 37 351
2017 Health care practitioners 7 6 28 36 11 7 6 54 14 17
2017 Federal regulators 15 0 36 13 29 0 8 46 16 14
2017 Compliance, inspection and enforcement 10 20 25 19 19 1 6 41 33 84
2017 Communications or public affairs 8 9 31 28 20 2 1 50 18 97
2017 Access to information and privacy 12 16 26 17 21 2 6 42 31 63
2017 Security 9 20 28 16 20 4 4 38 32 74
2017 Legal services 31 18 19 12 14 5 0 28 52 18
2017 Administration and operations 10 17 29 20 16 3 6 39 29 1568
2017 Human resources 5 18 27 30 14 2 4 47 24 205
2017 Financial management 4 12 23 25 27 2 6 56 18 179
2017 Procurement 13 8 20 21 39 0 0 60 21 23
2017 Materiel management 6 18 30 12 28 5 0 42 26 17
2017 Information management 4 13 24 21 24 7 6 52 20 128
2017 Information technology 7 16 30 23 17 4 3 43 25 207
2017 Internal audit 0 12 29 29 12 6 12 50 15 17
2017 Evaluation 3 12 20 30 25 6 3 61 16 33
2017 Data sciences 6 15 26 29 10 6 8 45 24 49
2017 Policy 5 17 30 27 17 1 4 46 23 311
2017 Project management 14 20 28 19 13 1 4 34 37 232
2017 Other services to the public 8 15 26 24 18 2 7 46 25 284
2017 None of the above 11 17 22 21 20 3 7 45 31 525
2014 Client contact centre 13 18 27 16 16 4 5 35 35 339
2014 Health care practitioners 0 16 41 28 15 0 0 43 16 20
2014 Federal regulators 14 5 31 27 20 0 2 49 19 39
2014 Compliance, inspection and enforcement 12 21 33 17 10 5 2 29 36 97
2014 Communications or public affairs 8 13 29 31 14 2 3 47 22 124
2014 Access to information and privacy 15 22 16 21 16 4 5 41 41 80
2014 Security 14 23 30 19 12 1 3 31 38 81
2014 Science and technology 19 11 40 5 19 0 5 26 32 20
2014 Legal services 9 29 29 28 0 5 0 29 41 21
2014 Administration and operations 11 20 30 20 13 3 4 35 33 1606
2014 Human resources 10 23 31 16 11 3 4 30 36 200
2014 Financial management 8 16 38 22 7 4 5 31 27 193
2014 Procurement 24 30 15 26 0 4 0 28 56 20
2014 Materiel management 22 8 13 23 25 0 8 52 33 13
2014 Information management 12 21 29 16 14 2 6 33 35 161
2014 Information technology 8 21 31 24 9 3 4 35 32 254
2014 Internal audit 13 12 51 6 13 6 0 20 26 16
2014 Evaluation 15 11 26 34 12 3 0 47 26 60
2014 Other services to the public 10 19 29 19 16 3 4 38 31 555
2014 None of the above 9 15 27 26 15 3 4 44 26 822

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 20 27 14 7 6 11 25 42 353
2017 Health care practitioners 12 13 32 11 12 7 12 29 31 17
2017 Federal regulators 14 13 19 13 27 0 14 47 31 15
2017 Compliance, inspection and enforcement 7 21 29 25 7 0 11 36 31 84
2017 Communications or public affairs 26 24 31 11 5 0 3 16 52 96
2017 Access to information and privacy 5 16 30 22 13 7 8 41 24 63
2017 Security 12 13 28 21 14 8 4 40 29 74
2017 Legal services 22 5 9 31 14 9 9 56 32 18
2017 Administration and operations 9 19 29 19 13 3 7 36 31 1571
2017 Human resources 13 22 37 15 7 2 5 24 37 208
2017 Financial management 6 14 43 14 19 0 4 34 20 180
2017 Procurement 12 34 27 22 5 0 0 27 46 23
2017 Materiel management 12 12 25 30 22 0 0 51 24 17
2017 Information management 8 22 23 18 15 7 6 38 35 131
2017 Information technology 14 20 34 18 12 1 2 31 34 205
2017 Internal audit 6 12 29 29 12 6 6 46 21 17
2017 Evaluation 3 15 36 18 19 10 0 41 20 33
2017 Data sciences 5 17 29 30 5 4 10 40 26 50
2017 Policy 14 24 37 16 6 1 1 23 39 312
2017 Project management 21 24 29 15 8 1 2 24 47 231
2017 Other services to the public 6 15 21 25 20 4 9 52 23 287
2017 None of the above 11 16 24 19 17 3 10 42 31 521
2014 Client contact centre 11 17 26 15 15 4 12 35 34 338
2014 Health care practitioners 4 25 31 15 25 0 0 39 30 20
2014 Federal regulators 11 18 34 24 5 3 5 32 31 39
2014 Compliance, inspection and enforcement 10 21 29 20 12 2 6 35 33 97
2014 Communications or public affairs 32 27 24 8 5 2 2 14 61 123
2014 Access to information and privacy 11 14 35 9 16 2 12 29 30 80
2014 Security 23 14 29 15 14 2 3 31 39 81
2014 Science and technology 11 36 30 9 4 0 11 15 52 20
2014 Legal services 4 22 49 19 0 6 0 20 28 21
2014 Administration and operations 11 20 29 19 12 3 6 34 34 1604
2014 Human resources 25 26 25 13 5 2 5 18 55 199
2014 Financial management 9 24 40 16 5 1 5 22 36 193
2014 Procurement 41 36 18 0 4 0 0 4 77 21
2014 Materiel management 30 8 30 8 23 0 0 31 39 13
2014 Information management 13 15 29 18 12 9 4 35 32 160
2014 Information technology 13 24 36 14 6 3 4 21 41 256
2014 Internal audit 32 25 17 12 0 6 7 14 66 16
2014 Evaluation 16 15 28 18 14 3 5 35 34 60
2014 Other services to the public 7 14 29 25 14 3 8 44 24 554
2014 None of the above 11 18 29 21 11 4 7 35 32 822

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 15 24 20 13 3 13 39 32 351
2017 Health care practitioners 0 7 47 17 23 0 7 42 7 17
2017 Federal regulators 14 13 26 19 14 0 14 39 31 15
2017 Compliance, inspection and enforcement 7 15 37 27 12 0 2 40 22 84
2017 Communications or public affairs 10 27 42 14 5 1 1 19 38 97
2017 Access to information and privacy 8 8 25 30 17 5 8 54 18 64
2017 Security 1 16 25 28 22 3 4 54 19 73
2017 Legal services 15 15 29 18 18 5 0 38 31 17
2017 Administration and operations 8 16 31 22 17 1 5 42 26 1569
2017 Human resources 4 18 35 25 14 1 3 40 24 208
2017 Financial management 6 17 28 25 20 0 3 47 25 180
2017 Procurement 8 21 34 33 5 0 0 38 29 23
2017 Materiel management 8 12 15 34 23 0 8 62 21 15
2017 Information management 2 11 23 32 25 3 4 61 14 131
2017 Information technology 8 16 32 26 14 1 2 41 25 205
2017 Internal audit 0 6 47 17 18 6 6 40 7 17
2017 Evaluation 6 14 27 30 22 0 0 52 21 33
2017 Data sciences 6 23 26 29 8 2 6 40 31 49
2017 Policy 11 24 38 18 7 0 2 25 36 312
2017 Project management 12 22 32 24 8 1 1 33 35 230
2017 Other services to the public 5 8 32 21 24 1 8 50 15 285
2017 None of the above 5 15 26 25 21 1 8 50 22 523
2014 Client contact centre 10 15 21 20 20 1 13 46 29 338
2014 Health care practitioners 0 13 31 25 26 0 4 54 14 20
2014 Federal regulators 21 21 35 14 8 0 2 22 43 39
2014 Compliance, inspection and enforcement 5 27 25 26 13 1 2 40 34 96
2014 Communications or public affairs 13 26 32 18 8 2 2 27 40 125
2014 Access to information and privacy 8 10 34 17 25 1 5 45 19 80
2014 Security 8 14 25 34 18 0 1 53 22 79
2014 Science and technology 11 21 40 19 5 0 5 25 33 20
2014 Legal services 9 21 45 17 9 0 0 26 29 21
2014 Administration and operations 10 15 30 25 13 2 5 41 27 1604
2014 Human resources 10 23 33 18 9 2 4 29 36 200
2014 Financial management 8 14 42 24 7 1 5 33 23 193
2014 Procurement 32 38 8 22 0 0 0 22 70 21
2014 Materiel management 8 12 47 24 8 0 0 33 20 13
2014 Information management 7 15 30 30 15 1 3 47 22 160
2014 Information technology 12 17 33 23 9 3 3 34 31 254
2014 Internal audit 6 31 31 6 12 6 7 21 43 16
2014 Evaluation 6 12 34 25 21 0 2 47 19 60
2014 Other services to the public 6 15 30 25 18 1 6 46 22 551
2014 None of the above 10 16 32 21 14 2 5 38 28 818

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 22 22 17 13 4 9 35 41 352
2017 Health care practitioners 0 23 41 24 5 0 7 31 25 17
2017 Federal regulators 20 14 19 13 20 0 14 38 39 15
2017 Compliance, inspection and enforcement 20 25 27 16 8 1 3 25 47 82
2017 Communications or public affairs 15 21 28 22 10 2 2 34 37 97
2017 Access to information and privacy 16 20 13 16 22 3 10 44 41 63
2017 Security 8 16 36 16 17 1 5 35 26 74
2017 Legal services 9 28 10 9 39 5 0 51 39 18
2017 Administration and operations 15 21 27 16 14 2 6 33 38 1571
2017 Human resources 16 28 21 18 12 1 4 32 46 208
2017 Financial management 7 13 29 24 19 3 5 46 22 179
2017 Procurement 4 25 22 22 13 10 4 41 33 23
2017 Materiel management 7 28 14 19 25 0 7 48 38 17
2017 Information management 6 12 30 16 27 5 5 47 19 131
2017 Information technology 13 24 28 19 12 1 2 32 39 206
2017 Internal audit 6 17 18 29 24 0 6 57 24 17
2017 Evaluation 12 12 27 30 13 3 3 45 26 33
2017 Data sciences 11 17 26 21 9 4 11 35 34 49
2017 Policy 13 19 29 25 9 1 4 36 34 312
2017 Project management 16 24 32 14 9 2 4 24 42 231
2017 Other services to the public 9 15 25 22 20 2 7 45 27 286
2017 None of the above 13 18 24 18 17 2 8 39 34 524
2014 Client contact centre 14 19 23 15 18 2 9 38 37 338
2014 Health care practitioners 10 24 20 15 27 0 4 43 35 20
2014 Federal regulators 19 18 37 10 13 0 2 24 38 39
2014 Compliance, inspection and enforcement 17 28 29 13 10 1 2 24 46 97
2014 Communications or public affairs 11 17 33 26 8 2 3 36 29 124
2014 Access to information and privacy 19 14 19 14 19 3 12 38 39 80
2014 Security 14 24 40 9 13 0 1 22 38 81
2014 Science and technology 5 31 40 13 5 0 5 20 38 20
2014 Legal services 14 34 26 18 4 6 0 23 50 21
2014 Administration and operations 16 22 27 16 13 2 4 31 40 1606
2014 Human resources 20 24 31 13 7 2 4 21 47 200
2014 Financial management 8 23 33 20 9 1 6 31 33 193
2014 Procurement 38 24 19 14 0 4 0 15 66 21
2014 Materiel management 24 14 22 14 17 0 8 34 42 13
2014 Information management 17 22 18 14 22 2 4 39 42 160
2014 Information technology 14 25 28 21 7 2 2 30 41 256
2014 Internal audit 38 18 18 0 19 6 0 20 60 16
2014 Evaluation 13 23 20 23 14 0 7 40 39 60
2014 Other services to the public 14 20 24 21 15 1 5 38 37 553
2014 None of the above 12 21 29 17 13 3 5 32 36 825

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 23 21 10 9 7 9 22 53 354
2017 Health care practitioners 19 19 35 17 5 0 6 24 40 17
2017 Federal regulators 13 27 25 14 7 0 14 25 46 15
2017 Compliance, inspection and enforcement 9 22 35 17 12 2 3 31 32 84
2017 Communications or public affairs 10 16 28 24 18 2 2 44 28 96
2017 Access to information and privacy 16 20 27 11 13 5 8 27 41 63
2017 Security 4 17 32 26 14 4 3 43 23 74
2017 Legal services 35 14 27 14 5 5 0 20 52 18
2017 Administration and operations 13 22 28 18 11 3 5 31 39 1575
2017 Human resources 6 23 27 23 13 2 6 39 32 207
2017 Financial management 4 17 30 24 21 1 3 47 22 180
2017 Procurement 21 21 26 18 14 0 0 32 42 23
2017 Materiel management 13 17 37 17 10 0 6 29 32 17
2017 Information management 9 12 23 20 21 10 6 48 25 132
2017 Information technology 7 18 26 24 18 4 4 45 27 205
2017 Internal audit 0 13 43 26 6 0 13 36 14 16
2017 Evaluation 6 16 36 17 16 9 0 37 24 33
2017 Data sciences 4 11 34 24 19 0 8 47 16 49
2017 Policy 9 20 31 25 8 1 4 36 31 312
2017 Project management 20 23 29 14 7 2 6 23 46 232
2017 Other services to the public 10 17 25 17 18 5 8 40 31 287
2017 None of the above 13 18 27 16 14 3 9 34 36 524
2014 Client contact centre 13 18 22 17 16 7 6 38 37 337
2014 Health care practitioners 10 28 33 10 19 0 0 29 38 20
2014 Federal regulators 14 25 15 27 13 5 2 43 41 39
2014 Compliance, inspection and enforcement 12 24 31 21 5 3 4 28 39 97
2014 Communications or public affairs 10 14 29 30 12 1 4 45 25 124
2014 Access to information and privacy 16 19 28 11 10 10 5 24 42 80
2014 Security 9 18 25 24 18 2 4 45 28 81
2014 Science and technology 5 5 23 35 21 5 5 62 12 20
2014 Legal services 9 26 38 22 5 0 0 27 35 21
2014 Administration and operations 17 21 26 18 11 3 4 31 42 1608
2014 Human resources 12 20 28 18 11 5 6 33 36 200
2014 Financial management 9 17 34 23 8 3 5 34 29 193
2014 Procurement 19 32 24 21 0 4 0 22 53 20
2014 Materiel management 30 23 16 0 6 8 17 8 71 13
2014 Information management 18 16 25 16 14 4 7 34 38 161
2014 Information technology 6 14 25 28 18 3 6 50 22 255
2014 Internal audit 18 45 12 12 7 0 6 20 68 16
2014 Evaluation 10 12 23 27 23 2 4 53 23 60
2014 Other services to the public 10 19 24 22 13 4 7 39 33 556
2014 None of the above 12 17 27 21 15 4 5 39 32 821

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 21 25 15 10 4 8 29 43 354
2017 Health care practitioners 5 31 23 11 18 0 12 33 41 17
2017 Federal regulators 27 12 20 20 7 0 14 31 46 15
2017 Compliance, inspection and enforcement 14 16 37 18 8 2 5 28 32 84
2017 Communications or public affairs 12 20 41 12 9 2 3 23 34 97
2017 Access to information and privacy 3 16 35 11 22 7 7 38 22 63
2017 Security 9 15 37 20 18 1 0 38 24 74
2017 Legal services 22 14 19 22 9 10 5 36 42 18
2017 Administration and operations 10 17 35 18 12 2 5 33 30 1569
2017 Human resources 7 17 34 20 13 3 7 36 27 208
2017 Financial management 4 15 37 22 17 1 4 41 20 180
2017 Procurement 13 25 30 23 9 0 0 32 38 23
2017 Materiel management 5 14 18 23 27 7 7 57 21 17
2017 Information management 4 14 24 22 25 6 6 53 20 131
2017 Information technology 13 17 37 18 9 4 1 29 33 208
2017 Internal audit 0 6 35 23 24 6 6 53 7 17
2017 Evaluation 12 9 36 18 16 6 3 37 23 33
2017 Data sciences 6 21 32 22 4 8 8 31 31 49
2017 Policy 12 24 37 14 8 2 4 23 39 311
2017 Project management 16 25 29 17 7 2 4 26 43 231
2017 Other services to the public 6 13 32 24 15 5 5 44 20 286
2017 None of the above 11 17 26 18 17 4 7 40 31 523
2014 Client contact centre 10 19 31 17 14 4 6 34 32 336
2014 Health care practitioners 9 24 22 13 32 0 0 46 32 20
2014 Federal regulators 16 23 33 18 8 0 2 26 41 39
2014 Compliance, inspection and enforcement 8 26 40 15 6 2 3 22 36 97
2014 Communications or public affairs 19 20 35 16 6 1 4 23 41 124
2014 Access to information and privacy 14 6 36 10 21 3 10 35 23 79
2014 Security 15 16 34 18 14 1 1 32 32 81
2014 Science and technology 11 19 35 11 15 5 5 28 33 20
2014 Legal services 14 13 50 19 4 0 0 23 27 21
2014 Administration and operations 12 20 33 18 11 2 4 31 34 1608
2014 Human resources 15 26 29 14 6 4 5 22 46 200
2014 Financial management 7 22 40 21 4 2 5 27 31 193
2014 Procurement 16 37 31 11 0 5 0 11 56 19
2014 Materiel management 33 8 24 20 14 0 0 34 41 13
2014 Information management 16 16 27 18 13 4 5 35 35 161
2014 Information technology 10 23 38 17 7 3 3 25 35 256
2014 Internal audit 19 37 25 6 6 6 0 13 60 16
2014 Evaluation 13 23 22 23 14 3 2 39 38 59
2014 Other services to the public 8 20 27 20 15 3 5 39 31 556
2014 None of the above 9 19 32 20 12 4 5 35 31 821
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 70 19 4 5 1 0 1 90 6 354
2017 Health care practitioners 58 18 0 17 0 0 7 81 19 17
2017 Federal regulators 73 0 20 0 0 0 7 78 0 15
2017 Compliance, inspection and enforcement 65 19 9 3 1 0 2 86 5 84
2017 Communications or public affairs 74 15 5 4 2 0 0 89 6 97
2017 Access to information and privacy 64 22 3 6 2 2 2 89 8 64
2017 Security 62 18 8 8 4 0 0 80 12 74
2017 Legal services 64 9 0 5 17 0 5 77 23 18
2017 Administration and operations 70 15 4 5 3 0 2 88 8 1583
2017 Human resources 63 27 5 4 1 0 0 90 5 208
2017 Financial management 64 25 4 7 0 0 0 88 8 180
2017 Procurement 79 12 4 0 0 0 5 96 0 23
2017 Materiel management 69 20 6 0 5 0 0 89 5 17
2017 Information management 67 20 4 2 3 2 2 90 5 133
2017 Information technology 60 16 12 6 4 1 0 77 11 209
2017 Internal audit 88 6 6 0 0 0 0 94 0 17
2017 Evaluation 48 16 15 15 7 0 0 63 21 33
2017 Data sciences 71 13 2 4 9 0 2 85 13 51
2017 Policy 73 18 2 4 1 0 1 92 6 312
2017 Project management 67 15 5 7 3 0 2 84 11 232
2017 Other services to the public 76 11 6 3 1 0 2 89 4 288
2017 None of the above 69 16 5 3 3 0 4 88 7 533
2014 Client contact centre 78 14 3 3 2 0 1 93 5 339
2014 Health care practitioners 69 26 0 4 0 0 0 96 4 20
2014 Federal regulators 75 10 0 8 3 2 2 89 11 39
2014 Compliance, inspection and enforcement 69 13 3 6 3 0 5 87 10 97
2014 Communications or public affairs 70 21 2 3 2 0 1 92 6 125
2014 Access to information and privacy 70 18 4 6 0 0 3 90 6 80
2014 Security 74 15 2 6 2 0 0 89 9 82
2014 Science and technology 58 16 11 11 5 0 0 74 16 20
2014 Legal services 55 24 11 0 10 0 0 79 10 21
2014 Administration and operations 72 15 4 4 3 0 3 89 7 1612
2014 Human resources 61 22 6 4 4 0 3 85 8 199
2014 Financial management 62 26 3 5 3 0 2 89 8 193
2014 Procurement 75 13 0 4 4 4 0 91 9 21
2014 Materiel management 54 21 17 0 0 0 8 82 0 13
2014 Information management 71 14 3 5 5 0 1 86 10 161
2014 Information technology 65 17 6 6 4 0 2 84 10 256
2014 Internal audit 56 25 6 13 0 0 0 81 13 16
2014 Evaluation 78 10 1 3 6 0 2 89 10 60
2014 Other services to the public 79 10 4 2 2 0 3 92 4 559
2014 None of the above 76 13 4 3 2 1 2 91 5 826

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 31 15 6 7 6 4 68 15 354
2017 Health care practitioners 47 28 12 6 0 7 0 81 6 17
2017 Federal regulators 46 14 27 7 7 0 0 60 13 15
2017 Compliance, inspection and enforcement 32 26 16 14 6 5 2 63 21 84
2017 Communications or public affairs 36 33 10 5 7 5 3 76 13 97
2017 Access to information and privacy 40 22 15 8 8 5 3 67 16 64
2017 Security 34 29 15 14 4 3 1 66 19 74
2017 Legal services 26 23 14 0 32 0 5 52 33 18
2017 Administration and operations 28 33 16 9 6 4 4 67 16 1583
2017 Human resources 32 37 12 5 2 4 8 78 8 208
2017 Financial management 32 31 13 8 5 4 7 71 14 181
2017 Procurement 39 28 13 10 0 5 5 74 11 23
2017 Materiel management 51 20 18 0 6 0 5 74 7 17
2017 Information management 36 28 10 7 8 7 5 72 16 133
2017 Information technology 33 31 13 9 5 6 3 70 15 209
2017 Internal audit 30 28 12 18 0 6 6 66 21 17
2017 Evaluation 24 33 11 12 12 0 6 61 26 33
2017 Data sciences 38 22 9 11 5 7 7 70 19 51
2017 Policy 34 32 16 5 3 5 5 74 9 311
2017 Project management 32 25 16 6 9 7 5 65 17 232
2017 Other services to the public 30 29 16 8 7 6 4 66 17 288
2017 None of the above 30 31 14 8 7 4 5 67 18 532
2014 Client contact centre 39 28 15 4 5 5 3 73 10 339
2014 Health care practitioners 52 28 15 6 0 0 0 80 6 20
2014 Federal regulators 33 21 10 15 5 11 5 63 24 39
2014 Compliance, inspection and enforcement 40 24 13 7 4 5 7 73 12 97
2014 Communications or public affairs 35 35 8 8 6 4 4 76 15 125
2014 Access to information and privacy 44 25 13 4 5 3 6 76 10 80
2014 Security 31 32 12 10 8 5 2 68 19 82
2014 Science and technology 20 25 16 11 19 0 10 50 32 20
2014 Legal services 25 36 11 5 12 11 0 68 20 21
2014 Administration and operations 33 33 14 8 5 5 3 71 13 1611
2014 Human resources 41 29 10 4 3 6 6 81 8 200
2014 Financial management 30 36 14 7 3 2 7 72 12 193
2014 Procurement 27 40 8 4 12 8 0 73 17 21
2014 Materiel management 31 35 17 0 0 8 8 80 0 13
2014 Information management 35 32 13 9 6 3 3 71 16 160
2014 Information technology 33 29 14 8 8 4 5 67 18 256
2014 Internal audit 18 24 6 32 13 6 0 45 48 16
2014 Evaluation 32 26 10 15 2 9 7 69 20 60
2014 Other services to the public 33 30 16 9 6 4 2 68 16 560
2014 None of the above 38 27 14 8 4 5 3 71 14 826

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 26 11 6 4 1 0 79 10 354
2017 Health care practitioners 57 30 0 12 0 0 0 88 12 17
2017 Federal regulators 40 33 14 7 7 0 0 73 13 15
2017 Compliance, inspection and enforcement 47 30 6 8 8 1 0 78 16 84
2017 Communications or public affairs 46 31 7 10 4 1 0 79 14 97
2017 Access to information and privacy 47 36 8 5 5 0 0 83 9 64
2017 Security 46 35 4 12 3 0 0 81 15 73
2017 Legal services 31 19 23 12 14 0 0 50 27 18
2017 Administration and operations 46 29 9 9 6 1 0 76 15 1584
2017 Human resources 62 27 4 4 3 0 0 89 7 208
2017 Financial management 58 24 6 7 4 1 0 83 11 181
2017 Procurement 55 27 8 5 5 0 0 82 10 23
2017 Materiel management 40 35 11 7 6 0 0 75 13 17
2017 Information management 49 25 9 9 5 3 1 77 14 133
2017 Information technology 40 31 12 9 7 0 0 72 17 209
2017 Internal audit 41 29 12 6 0 12 0 80 7 17
2017 Evaluation 46 27 9 6 12 0 0 73 18 33
2017 Data sciences 59 26 5 8 2 0 0 85 9 51
2017 Policy 57 31 5 4 3 0 0 88 7 312
2017 Project management 44 30 7 9 8 0 1 75 17 232
2017 Other services to the public 50 27 8 8 6 1 1 78 15 287
2017 None of the above 49 28 8 7 7 1 1 78 14 533
2014 Client contact centre 57 29 4 5 3 1 1 87 9 338
2014 Health care practitioners 56 27 12 6 0 0 0 82 6 20
2014 Federal regulators 41 28 11 11 7 3 0 71 19 39
2014 Compliance, inspection and enforcement 51 29 9 7 3 1 0 81 10 97
2014 Communications or public affairs 51 29 8 5 6 2 0 81 11 125
2014 Access to information and privacy 63 19 8 4 6 0 0 82 10 80
2014 Security 46 31 5 11 7 0 0 77 18 82
2014 Science and technology 30 32 5 15 19 0 0 61 34 20
2014 Legal services 27 35 11 9 12 6 0 66 23 21
2014 Administration and operations 50 30 7 7 5 1 0 81 12 1609
2014 Human resources 58 27 7 3 4 2 0 86 7 200
2014 Financial management 52 30 8 6 3 1 0 82 10 193
2014 Procurement 31 34 19 10 6 0 0 65 16 21
2014 Materiel management 60 24 0 8 8 0 0 83 17 13
2014 Information management 45 32 8 9 5 1 0 78 14 161
2014 Information technology 43 29 8 10 8 3 0 74 18 256
2014 Internal audit 12 30 0 32 20 6 0 45 55 16
2014 Evaluation 51 19 11 12 5 2 0 72 17 60
2014 Other services to the public 50 28 7 8 5 1 0 79 14 559
2014 None of the above 52 27 8 8 4 1 0 81 11 826

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 37 14 8 7 2 1 70 15 354
2017 Health care practitioners 58 24 18 0 0 0 0 82 0 17
2017 Federal regulators 27 33 7 20 13 0 0 59 34 15
2017 Compliance, inspection and enforcement 34 35 8 16 6 1 0 69 22 83
2017 Communications or public affairs 47 32 5 9 4 2 0 81 13 97
2017 Access to information and privacy 38 34 3 9 11 3 2 76 21 64
2017 Security 30 42 15 12 1 0 0 72 13 74
2017 Legal services 26 28 9 27 9 0 0 54 36 18
2017 Administration and operations 26 36 14 15 7 2 0 64 22 1584
2017 Human resources 44 41 7 6 1 1 0 86 7 208
2017 Financial management 52 31 7 4 5 1 0 85 9 181
2017 Procurement 31 48 12 9 0 0 0 79 9 23
2017 Materiel management 22 47 18 6 6 0 0 69 13 17
2017 Information management 36 26 12 15 9 1 1 63 24 133
2017 Information technology 33 36 13 12 5 1 0 70 17 209
2017 Internal audit 36 40 12 6 0 6 0 81 7 17
2017 Evaluation 33 33 3 15 9 7 0 71 26 33
2017 Data sciences 45 31 8 7 6 4 0 79 13 51
2017 Policy 52 32 9 4 2 1 1 85 6 312
2017 Project management 38 31 12 9 9 1 0 70 18 232
2017 Other services to the public 30 33 11 15 10 1 0 64 25 286
2017 None of the above 32 31 14 13 8 1 1 65 21 532
2014 Client contact centre 35 35 15 11 3 2 0 71 14 339
2014 Health care practitioners 38 46 10 6 0 0 0 84 6 20
2014 Federal regulators 42 35 6 8 8 0 0 78 16 39
2014 Compliance, inspection and enforcement 24 45 13 11 6 1 0 70 17 97
2014 Communications or public affairs 42 38 10 8 1 1 0 81 9 125
2014 Access to information and privacy 35 32 11 11 8 3 0 69 20 80
2014 Security 28 41 9 12 5 4 1 73 18 82
2014 Science and technology 26 44 11 11 4 5 0 74 15 20
2014 Legal services 27 45 13 4 5 6 0 77 9 21
2014 Administration and operations 26 40 11 14 7 2 0 68 21 1612
2014 Human resources 38 42 8 4 3 5 1 84 7 200
2014 Financial management 32 50 12 3 3 0 0 82 6 193
2014 Procurement 18 32 10 23 12 4 0 52 37 20
2014 Materiel management 39 45 8 8 0 0 0 85 8 13
2014 Information management 23 40 9 17 9 2 1 64 27 161
2014 Information technology 30 36 12 13 5 2 1 68 19 256
2014 Internal audit 18 31 19 19 7 6 0 52 27 16
2014 Evaluation 36 42 7 8 2 5 0 82 11 60
2014 Other services to the public 23 37 16 14 7 2 1 62 21 560
2014 None of the above 34 37 11 11 5 2 1 72 17 826

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 27 18 11 13 9 1 53 27 355
2017 Health care practitioners 40 24 11 12 7 7 0 68 20 17
2017 Federal regulators 33 20 13 7 27 0 0 54 33 15
2017 Compliance, inspection and enforcement 35 22 14 16 9 5 0 60 26 84
2017 Communications or public affairs 34 38 7 6 8 6 0 77 15 96
2017 Access to information and privacy 30 30 11 6 15 3 5 65 23 64
2017 Security 27 28 19 11 7 9 0 61 19 74
2017 Legal services 31 19 5 5 31 10 0 55 40 18
2017 Administration and operations 23 28 15 14 11 9 1 56 27 1584
2017 Human resources 33 34 13 9 2 8 0 73 13 208
2017 Financial management 37 31 8 8 8 7 0 74 17 181
2017 Procurement 47 28 16 10 0 0 0 74 10 23
2017 Materiel management 20 44 12 0 18 6 0 68 19 17
2017 Information management 29 29 13 7 6 14 2 69 15 133
2017 Information technology 31 28 10 10 11 10 1 66 23 209
2017 Internal audit 18 27 12 12 0 25 6 65 17 17
2017 Evaluation 21 24 27 15 10 3 0 47 25 33
2017 Data sciences 31 26 18 9 4 7 5 65 15 51
2017 Policy 41 31 11 3 3 9 2 81 7 311
2017 Project management 31 21 13 14 10 11 0 59 27 232
2017 Other services to the public 24 20 14 13 14 13 1 52 32 287
2017 None of the above 23 26 15 13 11 11 2 56 27 534
2014 Client contact centre 23 26 16 14 12 7 1 54 28 339
2014 Health care practitioners 43 29 22 0 0 6 0 76 0 20
2014 Federal regulators 37 18 13 17 8 7 0 59 27 39
2014 Compliance, inspection and enforcement 20 34 13 14 7 13 0 61 23 97
2014 Communications or public affairs 38 28 15 9 4 6 1 71 14 125
2014 Access to information and privacy 22 30 19 7 12 9 0 58 21 80
2014 Security 23 27 15 14 6 14 1 59 24 82
2014 Science and technology 30 40 11 11 0 9 0 77 12 20
2014 Legal services 22 39 9 9 5 16 0 72 17 21
2014 Administration and operations 24 29 15 13 11 8 1 58 26 1612
2014 Human resources 33 36 10 5 5 9 1 78 11 199
2014 Financial management 31 38 16 5 6 5 0 73 11 193
2014 Procurement 34 24 0 18 16 8 0 63 37 21
2014 Materiel management 48 22 17 0 8 6 0 74 8 13
2014 Information management 26 24 12 13 14 10 1 57 30 161
2014 Information technology 34 25 12 14 5 8 1 66 21 256
2014 Internal audit 24 6 12 39 6 13 0 34 52 16
2014 Evaluation 31 34 8 15 2 11 0 73 18 60
2014 Other services to the public 23 24 17 16 9 10 1 53 28 559
2014 None of the above 32 23 15 11 8 10 2 62 22 826

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 22 21 14 9 19 2 44 29 354
2017 Health care practitioners 29 30 7 11 10 13 0 68 24 17
2017 Federal regulators 27 14 26 13 13 7 0 44 28 15
2017 Compliance, inspection and enforcement 19 11 26 17 8 19 0 37 31 84
2017 Communications or public affairs 18 23 16 14 9 12 8 51 29 97
2017 Access to information and privacy 20 21 12 14 8 23 2 55 29 64
2017 Security 18 29 16 13 12 12 0 54 28 74
2017 Legal services 31 14 9 5 31 9 0 50 40 18
2017 Administration and operations 12 25 17 17 11 16 1 46 34 1583
2017 Human resources 16 30 18 10 4 18 4 59 18 208
2017 Financial management 23 25 16 10 6 17 4 61 19 181
2017 Procurement 13 30 8 14 9 26 0 58 31 23
2017 Materiel management 10 55 17 0 6 11 0 74 7 17
2017 Information management 17 22 14 13 9 22 2 52 29 133
2017 Information technology 17 24 15 17 11 14 3 48 33 209
2017 Internal audit 12 17 18 23 0 30 0 41 33 17
2017 Evaluation 12 19 21 15 12 21 0 39 34 33
2017 Data sciences 22 15 9 15 9 25 5 52 35 51
2017 Policy 16 21 17 11 4 25 6 53 22 312
2017 Project management 13 20 16 13 13 21 4 44 35 232
2017 Other services to the public 14 24 14 14 14 19 2 48 35 287
2017 None of the above 13 23 20 13 12 17 2 45 31 533
2014 Client contact centre 16 22 19 15 10 17 1 47 30 339
2014 Health care practitioners 25 28 15 4 6 22 0 68 13 20
2014 Federal regulators 7 13 30 21 14 12 3 23 41 39
2014 Compliance, inspection and enforcement 7 24 17 15 14 20 4 40 37 97
2014 Communications or public affairs 16 29 15 16 8 14 2 54 29 125
2014 Access to information and privacy 17 22 25 12 9 15 0 46 25 79
2014 Security 15 26 19 16 9 15 1 49 29 82
2014 Science and technology 11 30 16 15 4 10 15 54 25 20
2014 Legal services 4 14 38 15 9 21 0 22 30 21
2014 Administration and operations 12 23 19 15 12 16 2 43 34 1611
2014 Human resources 17 27 17 9 4 23 4 60 17 200
2014 Financial management 10 29 18 16 5 15 6 50 27 193
2014 Procurement 13 23 14 22 12 17 0 42 41 21
2014 Materiel management 6 58 6 16 0 14 0 75 19 13
2014 Information management 16 14 21 14 16 17 2 37 37 161
2014 Information technology 15 20 17 15 13 14 5 44 35 256
2014 Internal audit 12 6 37 19 13 13 0 21 36 16
2014 Evaluation 7 28 11 14 8 26 5 51 33 60
2014 Other services to the public 11 23 21 16 12 15 2 41 34 560
2014 None of the above 14 21 18 14 11 16 4 45 32 826

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 38 7 6 1 0 0 85 7 355
2017 Health care practitioners 59 35 6 0 0 0 0 94 0 17
2017 Federal regulators 54 14 19 7 7 0 0 68 13 15
2017 Compliance, inspection and enforcement 55 27 8 9 1 0 0 82 10 84
2017 Communications or public affairs 55 34 5 4 2 0 0 89 6 97
2017 Access to information and privacy 44 31 9 12 3 0 0 75 15 64
2017 Security 50 40 8 3 0 0 0 89 3 74
2017 Legal services 59 19 17 0 5 0 0 78 5 18
2017 Administration and operations 46 38 8 6 2 0 0 84 8 1582
2017 Human resources 57 34 4 4 1 0 0 92 4 206
2017 Financial management 57 29 7 4 3 0 0 86 7 181
2017 Procurement 73 5 12 10 0 0 0 78 10 23
2017 Materiel management 52 30 5 6 6 0 0 82 13 17
2017 Information management 45 39 6 5 4 0 1 85 9 133
2017 Information technology 48 33 10 7 1 0 0 82 8 208
2017 Internal audit 59 23 12 6 0 0 0 82 6 17
2017 Evaluation 52 30 6 12 0 0 0 82 12 33
2017 Data sciences 55 42 2 0 2 0 0 96 2 51
2017 Policy 68 24 4 4 1 0 0 92 4 312
2017 Project management 50 32 7 8 3 0 0 82 11 231
2017 Other services to the public 47 35 8 7 3 0 0 82 10 287
2017 None of the above 49 34 6 4 5 1 1 84 9 530
2014 Client contact centre 53 33 7 4 1 1 0 88 5 338
2014 Health care practitioners 69 27 4 0 0 0 0 96 0 20
2014 Federal regulators 43 44 5 7 0 0 0 87 7 39
2014 Compliance, inspection and enforcement 39 48 3 9 1 0 0 87 10 97
2014 Communications or public affairs 50 37 7 5 2 0 0 87 6 125
2014 Access to information and privacy 45 36 10 7 1 0 0 81 8 80
2014 Security 44 41 5 5 4 1 0 86 9 81
2014 Science and technology 21 45 16 11 8 0 0 66 19 20
2014 Legal services 47 34 6 8 5 0 0 82 12 21
2014 Administration and operations 49 38 7 4 2 0 0 87 6 1609
2014 Human resources 67 26 3 1 2 1 0 94 3 200
2014 Financial management 48 35 9 5 2 0 0 83 8 193
2014 Procurement 31 41 10 12 6 0 0 72 18 21
2014 Materiel management 56 44 0 0 0 0 0 100 0 13
2014 Information management 44 34 6 11 4 0 1 79 15 161
2014 Information technology 42 38 9 7 4 0 0 80 11 256
2014 Internal audit 37 31 19 6 6 0 0 68 13 16
2014 Evaluation 47 37 5 5 5 2 0 85 10 59
2014 Other services to the public 44 39 7 8 2 0 0 83 9 558
2014 None of the above 54 32 6 5 2 0 0 87 7 826
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 33 13 6 5 0 0 76 11 354
2017 Health care practitioners 53 35 0 6 6 0 0 89 11 17
2017 Federal regulators 67 20 7 7 0 0 0 87 7 15
2017 Compliance, inspection and enforcement 31 46 11 5 6 0 1 78 11 84
2017 Communications or public affairs 39 39 6 7 8 0 0 79 15 97
2017 Access to information and privacy 39 38 11 5 5 2 2 79 9 64
2017 Security 43 36 14 7 0 0 0 79 7 74
2017 Legal services 36 24 5 9 26 0 0 60 35 18
2017 Administration and operations 41 34 11 8 5 0 1 76 13 1585
2017 Human resources 51 33 6 6 3 1 0 84 9 208
2017 Financial management 49 33 10 5 1 1 1 84 6 181
2017 Procurement 48 52 0 0 0 0 0 100 0 23
2017 Materiel management 77 7 10 0 6 0 0 83 6 17
2017 Information management 47 35 7 6 3 1 1 84 9 133
2017 Information technology 39 32 14 9 6 0 0 72 14 209
2017 Internal audit 57 24 6 12 0 0 0 82 12 17
2017 Evaluation 49 27 9 6 9 0 0 76 15 33
2017 Data sciences 45 40 7 7 0 0 0 85 7 51
2017 Policy 41 35 8 11 4 0 1 77 15 312
2017 Project management 42 35 12 7 3 0 0 78 10 232
2017 Other services to the public 42 32 12 8 5 1 0 75 13 288
2017 None of the above 43 31 11 7 6 0 1 75 13 534
2014 Client contact centre 48 32 9 7 4 0 0 80 11 339
2014 Health care practitioners 44 31 4 10 6 0 4 78 17 20
2014 Federal regulators 40 41 6 2 8 0 3 83 11 39
2014 Compliance, inspection and enforcement 37 43 7 10 3 0 0 80 13 97
2014 Communications or public affairs 36 45 8 6 5 1 0 81 11 125
2014 Access to information and privacy 55 28 8 4 5 0 0 83 9 79
2014 Security 44 25 21 5 3 1 1 71 8 82
2014 Science and technology 21 40 16 5 19 0 0 60 24 20
2014 Legal services 32 35 16 10 8 0 0 67 18 21
2014 Administration and operations 39 35 12 7 5 1 0 76 12 1611
2014 Human resources 41 34 9 7 8 1 0 76 15 200
2014 Financial management 46 33 12 5 2 1 1 80 8 193
2014 Procurement 59 15 4 0 18 4 0 77 19 21
2014 Materiel management 42 29 13 16 0 0 0 71 16 13
2014 Information management 38 40 9 7 5 0 1 79 12 161
2014 Information technology 40 33 11 9 6 0 0 73 15 256
2014 Internal audit 24 50 7 6 13 0 0 74 19 16
2014 Evaluation 52 27 10 8 3 0 0 79 11 60
2014 Other services to the public 41 35 12 8 3 0 1 77 11 560
2014 None of the above 43 34 12 7 3 1 1 78 10 826

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 44 31 13 6 5 1 1 76 11 355
2017 Health care practitioners 53 30 6 6 0 7 0 88 6 17
2017 Federal regulators 60 27 0 0 13 0 0 87 13 15
2017 Compliance, inspection and enforcement 42 37 6 7 8 1 0 80 14 84
2017 Communications or public affairs 46 37 5 8 2 2 0 85 10 97
2017 Access to information and privacy 49 33 9 6 3 0 0 82 9 64
2017 Security 49 32 11 4 1 4 0 84 6 74
2017 Legal services 40 19 9 0 31 0 0 60 31 18
2017 Administration and operations 47 31 11 5 3 2 0 80 9 1584
2017 Human resources 59 25 9 4 2 1 0 85 6 208
2017 Financial management 54 32 8 3 2 0 0 87 5 181
2017 Procurement 60 31 4 5 0 0 0 91 5 23
2017 Materiel management 58 24 12 0 6 0 0 82 6 17
2017 Information management 50 33 8 4 1 4 1 86 5 133
2017 Information technology 48 30 7 6 7 1 0 80 13 209
2017 Internal audit 51 30 6 0 6 6 0 87 7 17
2017 Evaluation 49 33 3 6 6 3 0 84 13 33
2017 Data sciences 41 48 6 0 4 2 0 90 4 51
2017 Policy 54 26 10 6 4 1 0 80 10 312
2017 Project management 50 29 9 5 6 1 0 80 11 231
2017 Other services to the public 49 28 8 9 4 2 1 79 13 288
2017 None of the above 47 30 8 7 4 2 1 80 12 534
2014 Client contact centre 48 32 7 7 3 2 0 82 10 339
2014 Health care practitioners 54 31 4 6 0 0 4 89 6 20
2014 Federal regulators 48 23 16 5 5 2 0 73 11 39
2014 Compliance, inspection and enforcement 48 33 9 4 2 4 0 85 6 97
2014 Communications or public affairs 40 38 11 5 3 2 0 80 9 125
2014 Access to information and privacy 63 17 6 4 6 3 1 83 10 80
2014 Security 45 29 15 6 4 0 1 75 10 82
2014 Science and technology 35 20 26 5 13 0 0 55 19 20
2014 Legal services 33 43 11 0 12 0 0 77 12 21
2014 Administration and operations 48 28 12 5 4 2 1 79 9 1611
2014 Human resources 50 29 11 2 4 3 0 82 7 200
2014 Financial management 51 33 9 3 2 2 2 87 4 193
2014 Procurement 55 13 4 12 12 4 0 71 25 21
2014 Materiel management 48 36 16 0 0 0 0 84 0 13
2014 Information management 51 23 13 5 5 2 0 76 11 161
2014 Information technology 52 25 12 3 6 2 0 78 10 256
2014 Internal audit 49 6 19 13 6 6 0 59 20 16
2014 Evaluation 52 27 8 6 2 5 0 83 9 60
2014 Other services to the public 46 29 13 6 3 2 1 78 9 560
2014 None of the above 49 29 11 5 2 3 1 81 8 825

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 31 8 8 5 1 1 78 13 354
2017 Health care practitioners 58 30 6 0 6 0 0 89 6 17
2017 Federal regulators 61 20 6 7 7 0 0 81 13 15
2017 Compliance, inspection and enforcement 41 38 6 8 8 0 0 79 16 83
2017 Communications or public affairs 42 40 4 8 6 0 0 82 14 97
2017 Access to information and privacy 49 28 11 11 2 0 0 77 12 64
2017 Security 46 38 7 8 1 0 0 84 9 74
2017 Legal services 45 19 5 5 27 0 0 64 31 18
2017 Administration and operations 46 34 9 7 4 0 0 80 11 1584
2017 Human resources 55 35 2 6 1 0 1 90 8 208
2017 Financial management 56 30 9 2 2 0 0 86 5 181
2017 Procurement 56 44 0 0 0 0 0 100 0 23
2017 Materiel management 58 29 0 7 6 0 0 87 13 17
2017 Information management 47 37 6 5 1 1 1 87 7 133
2017 Information technology 42 30 9 10 7 0 0 73 18 209
2017 Internal audit 57 24 12 6 0 0 0 82 6 17
2017 Evaluation 51 37 3 3 6 0 0 88 9 33
2017 Data sciences 45 41 6 4 0 2 2 90 4 51
2017 Policy 49 30 8 9 4 1 0 80 12 311
2017 Project management 46 34 9 6 4 1 0 81 11 231
2017 Other services to the public 46 31 8 9 4 1 1 79 13 287
2017 None of the above 45 35 6 8 5 0 1 81 13 534
2014 Client contact centre 48 35 8 6 2 1 0 84 8 339
2014 Health care practitioners 53 20 15 6 6 0 0 73 12 20
2014 Federal regulators 45 28 16 5 5 0 0 73 11 39
2014 Compliance, inspection and enforcement 48 29 11 8 2 3 0 79 10 97
2014 Communications or public affairs 45 39 6 6 2 1 1 86 9 125
2014 Access to information and privacy 56 24 8 7 5 0 0 80 12 80
2014 Security 47 29 7 9 6 0 1 78 15 82
2014 Science and technology 35 25 21 5 13 0 0 60 19 20
2014 Legal services 30 55 6 0 9 0 0 85 9 21
2014 Administration and operations 44 33 10 8 4 1 0 78 12 1612
2014 Human resources 48 33 7 6 5 0 1 82 11 200
2014 Financial management 49 34 10 4 2 1 0 84 6 193
2014 Procurement 45 29 4 6 12 4 0 77 19 21
2014 Materiel management 34 43 15 8 0 0 0 76 8 13
2014 Information management 47 30 11 5 6 0 0 78 11 161
2014 Information technology 46 29 12 7 7 1 0 75 14 256
2014 Internal audit 56 18 7 6 13 0 0 74 19 16
2014 Evaluation 49 35 2 10 2 2 0 86 12 60
2014 Other services to the public 46 35 8 5 4 1 1 82 10 560
2014 None of the above 47 33 9 6 3 1 1 81 10 825

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 78 17 2 1 1 0 1 96 2 355
2017 Health care practitioners 77 17 6 0 0 0 0 94 0 17
2017 Federal regulators 86 0 0 7 0 0 7 92 8 15
2017 Compliance, inspection and enforcement 69 16 10 3 1 0 1 85 5 83
2017 Communications or public affairs 83 13 2 0 2 0 0 96 2 97
2017 Access to information and privacy 73 18 3 2 5 0 0 91 6 63
2017 Security 80 13 4 1 1 0 0 93 3 74
2017 Legal services 59 10 14 5 12 0 0 69 17 18
2017 Administration and operations 79 11 3 2 2 0 2 92 4 1581
2017 Human resources 83 10 2 2 2 0 0 94 4 208
2017 Financial management 85 9 2 0 2 0 1 96 2 181
2017 Procurement 77 23 0 0 0 0 0 100 0 23
2017 Materiel management 87 7 6 0 0 0 0 94 0 17
2017 Information management 83 10 4 0 0 1 3 96 0 133
2017 Information technology 76 13 6 2 2 0 1 90 4 207
2017 Internal audit 88 12 0 0 0 0 0 100 0 17
2017 Evaluation 66 12 9 3 9 0 0 78 12 33
2017 Data sciences 77 13 2 0 7 2 0 91 7 51
2017 Policy 84 9 3 1 1 0 0 94 3 311
2017 Project management 79 14 4 0 3 0 1 93 3 231
2017 Other services to the public 79 11 4 2 2 0 2 93 3 288
2017 None of the above 77 13 5 2 2 0 2 91 4 533
2014 Client contact centre 81 14 2 1 1 1 1 96 1 339
2014 Health care practitioners 90 10 0 0 0 0 0 100 0 20
2014 Federal regulators 85 8 2 0 3 0 2 95 3 39
2014 Compliance, inspection and enforcement 77 11 3 2 2 1 4 92 4 97
2014 Communications or public affairs 73 20 5 2 0 0 1 93 2 125
2014 Access to information and privacy 84 10 3 2 0 0 1 95 2 80
2014 Security 79 15 1 2 1 0 1 95 4 82
2014 Science and technology 80 11 5 4 0 0 0 90 4 20
2014 Legal services 67 13 6 5 9 0 0 80 14 21
2014 Administration and operations 81 10 3 2 2 0 2 93 4 1609
2014 Human resources 80 12 2 2 3 0 1 93 5 200
2014 Financial management 82 12 2 1 1 0 2 96 2 193
2014 Procurement 79 21 0 0 0 0 0 100 0 21
2014 Materiel management 72 20 8 0 0 0 0 92 0 13
2014 Information management 80 12 4 2 2 0 1 92 4 161
2014 Information technology 81 10 4 2 2 0 1 92 4 256
2014 Internal audit 67 27 7 0 0 0 0 93 0 15
2014 Evaluation 81 8 3 2 5 0 2 91 7 60
2014 Other services to the public 81 11 3 1 1 0 3 94 3 560
2014 None of the above 81 10 3 2 1 0 2 93 3 825

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 20 10 7 11 5 13 65 23 354
2017 Health care practitioners 23 12 12 18 22 0 13 40 46 17
2017 Federal regulators 73 7 6 0 14 0 0 80 14 15
2017 Compliance, inspection and enforcement 45 26 8 9 9 1 2 73 18 83
2017 Communications or public affairs 54 22 6 5 5 2 5 82 11 95
2017 Access to information and privacy 55 22 15 2 0 5 2 83 2 62
2017 Security 47 28 7 3 1 9 5 88 5 74
2017 Legal services 45 10 5 9 9 0 22 70 24 18
2017 Administration and operations 49 22 7 5 6 4 7 79 12 1584
2017 Human resources 74 18 3 0 4 1 1 92 4 208
2017 Financial management 64 21 5 3 4 2 1 88 7 181
2017 Procurement 50 26 0 9 0 15 0 89 11 23
2017 Materiel management 64 12 6 0 11 0 7 81 12 17
2017 Information management 48 23 5 6 4 6 7 82 12 133
2017 Information technology 57 23 5 5 5 5 0 85 10 209
2017 Internal audit 58 12 6 0 6 6 12 85 7 17
2017 Evaluation 45 25 9 6 3 9 3 79 10 33
2017 Data sciences 55 22 5 7 2 2 7 84 10 51
2017 Policy 47 23 8 8 3 7 3 78 12 311
2017 Project management 53 21 6 4 6 4 5 81 12 232
2017 Other services to the public 48 21 7 6 5 5 10 80 12 287
2017 None of the above 50 18 8 5 7 4 8 77 13 534
2014 Client contact centre 42 23 10 6 6 4 9 75 14 338
2014 Health care practitioners 65 13 6 0 6 0 10 87 6 20
2014 Federal regulators 62 20 2 6 7 0 2 84 13 39
2014 Compliance, inspection and enforcement 42 28 8 4 5 5 7 80 10 97
2014 Communications or public affairs 59 21 7 2 2 5 3 87 5 125
2014 Access to information and privacy 52 16 12 5 2 5 6 77 8 80
2014 Security 52 24 11 3 3 1 7 82 6 82
2014 Science and technology 46 11 19 5 4 10 5 66 11 20
2014 Legal services 48 24 16 0 12 0 0 72 12 21
2014 Administration and operations 51 23 8 4 4 4 7 82 9 1612
2014 Human resources 64 23 3 3 1 3 3 92 4 200
2014 Financial management 59 26 6 3 3 3 1 88 5 192
2014 Procurement 44 21 17 4 10 4 0 68 15 21
2014 Materiel management 50 28 8 0 0 0 14 91 0 13
2014 Information management 50 20 11 3 5 4 5 78 9 160
2014 Information technology 51 28 7 4 5 2 3 82 10 256
2014 Internal audit 37 12 25 6 6 6 6 57 15 16
2014 Evaluation 56 13 9 2 3 6 11 84 6 60
2014 Other services to the public 52 19 9 4 3 3 10 81 9 560
2014 None of the above 46 22 8 4 5 5 9 80 11 825

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 54 25 8 7 5 1 0 80 12 353
2017 Health care practitioners 45 24 12 0 12 7 0 74 13 17
2017 Federal regulators 67 14 6 0 13 0 0 81 13 15
2017 Compliance, inspection and enforcement 56 24 8 8 4 0 0 80 12 84
2017 Communications or public affairs 51 34 3 7 5 0 0 85 12 96
2017 Access to information and privacy 65 22 10 2 2 0 0 87 3 63
2017 Security 53 37 5 5 0 0 0 89 5 74
2017 Legal services 50 14 5 12 19 0 0 64 31 18
2017 Administration and operations 55 26 7 6 4 1 0 83 10 1584
2017 Human resources 75 18 2 3 1 1 1 94 4 208
2017 Financial management 67 23 4 2 1 0 2 93 4 181
2017 Procurement 68 28 4 0 0 0 0 96 0 23
2017 Materiel management 70 24 0 0 6 0 0 94 6 17
2017 Information management 57 27 4 4 3 3 1 88 7 133
2017 Information technology 58 22 6 7 5 1 0 82 12 209
2017 Internal audit 64 18 12 0 0 6 0 87 0 17
2017 Evaluation 61 24 9 0 6 0 0 85 6 33
2017 Data sciences 64 27 7 0 0 2 0 93 0 51
2017 Policy 60 21 9 6 3 1 0 81 9 310
2017 Project management 58 25 6 5 5 0 1 84 9 232
2017 Other services to the public 53 29 8 5 4 0 1 82 10 287
2017 None of the above 55 25 8 6 5 1 1 81 11 533

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 23 13 7 4 2 0 76 11 354
2017 Health care practitioners 58 30 6 6 0 0 0 89 6 17
2017 Federal regulators 67 13 7 0 13 0 0 80 13 15
2017 Compliance, inspection and enforcement 51 25 14 4 5 1 0 76 10 84
2017 Communications or public affairs 50 33 4 4 6 2 0 85 10 97
2017 Access to information and privacy 61 24 10 3 0 2 2 87 3 63
2017 Security 55 33 8 4 0 0 0 88 4 74
2017 Legal services 40 19 0 5 31 5 0 62 38 18
2017 Administration and operations 56 24 10 4 4 2 0 81 8 1584
2017 Human resources 72 22 3 1 1 0 0 94 3 208
2017 Financial management 65 25 6 2 2 0 0 90 4 181
2017 Procurement 63 33 4 0 0 0 0 96 0 23
2017 Materiel management 63 12 14 5 6 0 0 75 11 17
2017 Information management 52 23 14 1 4 5 1 80 5 133
2017 Information technology 52 22 12 6 5 3 0 77 11 209
2017 Internal audit 64 18 12 6 0 0 0 82 6 17
2017 Evaluation 52 33 6 3 3 3 0 88 6 33
2017 Data sciences 64 27 9 0 0 0 0 91 0 51
2017 Policy 59 26 9 4 1 0 0 86 5 311
2017 Project management 62 21 8 2 5 1 0 85 7 232
2017 Other services to the public 51 27 12 5 4 1 0 79 9 286
2017 None of the above 55 25 9 3 6 1 0 82 9 534

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 24 12 9 6 0 0 73 15 353
2017 Health care practitioners 58 30 6 6 0 0 0 89 6 17
2017 Federal regulators 73 0 13 0 13 0 0 73 13 15
2017 Compliance, inspection and enforcement 49 28 14 7 2 0 0 77 9 84
2017 Communications or public affairs 45 33 3 11 8 0 0 78 19 97
2017 Access to information and privacy 56 30 11 2 2 0 0 86 3 63
2017 Security 55 25 13 5 1 0 0 80 7 74
2017 Legal services 55 9 5 0 31 0 0 64 31 18
2017 Administration and operations 53 27 10 5 4 0 0 80 9 1581
2017 Human resources 68 20 6 4 1 0 0 88 6 208
2017 Financial management 60 27 8 3 2 0 0 87 6 181
2017 Procurement 68 32 0 0 0 0 0 100 0 23
2017 Materiel management 70 7 12 11 0 0 0 77 11 17
2017 Information management 55 27 9 2 4 1 1 84 6 133
2017 Information technology 48 28 10 7 6 1 0 77 13 209
2017 Internal audit 58 30 12 0 0 0 0 88 0 17
2017 Evaluation 46 39 6 6 3 0 0 85 9 33
2017 Data sciences 60 34 4 2 0 0 0 95 2 51
2017 Policy 51 28 8 9 4 1 0 80 12 310
2017 Project management 53 30 7 4 6 0 0 83 10 232
2017 Other services to the public 50 27 13 4 5 0 0 78 9 287
2017 None of the above 52 27 9 6 5 1 0 80 11 534
2014 Client contact centre 53 30 9 3 4 0 0 84 7 338
2014 Health care practitioners 60 9 27 0 0 0 4 72 0 20
2014 Federal regulators 38 41 11 8 3 0 0 79 10 39
2014 Compliance, inspection and enforcement 49 28 15 5 2 1 0 78 7 97
2014 Communications or public affairs 54 29 8 6 3 0 0 82 9 125
2014 Access to information and privacy 65 17 4 11 3 0 0 83 14 80
2014 Security 49 24 13 9 4 1 0 74 13 82
2014 Science and technology 30 40 5 11 13 0 0 71 24 20
2014 Legal services 48 24 16 0 12 0 0 72 12 21
2014 Administration and operations 52 29 10 5 4 1 0 81 9 1611
2014 Human resources 58 25 6 6 4 1 0 84 10 200
2014 Financial management 55 30 9 4 2 0 0 85 6 193
2014 Procurement 51 27 10 0 12 0 0 78 12 21
2014 Materiel management 59 34 8 0 0 0 0 92 0 13
2014 Information management 53 28 7 4 7 0 1 82 11 161
2014 Information technology 50 28 11 4 6 0 0 78 10 256
2014 Internal audit 30 37 13 13 6 0 0 68 19 16
2014 Evaluation 52 34 5 0 9 0 0 86 9 59
2014 Other services to the public 51 29 9 6 4 1 0 81 10 560
2014 None of the above 51 29 10 6 2 0 0 81 9 826
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 43 6 17 3 3 0 73 21 35
2017 Compliance, inspection and enforcement 25 41 17 4 4 0 9 72 9 21
2017 Communications or public affairs 39 33 14 5 5 0 5 75 10 21
2017 Security 42 37 10 0 5 0 5 83 6 19
2017 Administration and operations 36 39 12 6 3 3 1 78 9 330
2017 Human resources 44 32 8 11 2 0 2 78 13 46
2017 Financial management 32 38 11 7 0 6 6 79 8 64
2017 Information management 30 48 0 16 0 6 0 82 18 17
2017 Information technology 29 34 11 11 2 5 8 73 14 64
2017 Data sciences 45 36 0 9 0 0 10 90 10 11
2017 Policy 33 27 13 8 1 7 11 73 11 96
2017 Project management 17 49 11 13 2 0 9 72 16 47
2017 Other services to the public 20 46 8 12 4 4 6 73 18 50
2017 None of the above 34 37 10 8 2 4 5 77 12 98
2014 Client contact centre 17 55 11 14 4 0 0 72 17 29
2014 Compliance, inspection and enforcement 27 41 5 9 0 14 4 83 11 22
2014 Communications or public affairs 36 24 12 12 3 0 12 69 17 25
2014 Access to information and privacy 31 38 10 20 0 0 0 69 20 10
2014 Security 40 30 30 0 0 0 0 70 0 20
2014 Administration and operations 33 42 8 6 2 3 5 81 10 305
2014 Human resources 32 34 7 7 2 2 15 79 12 41
2014 Financial management 33 36 11 3 2 5 10 81 6 61
2014 Information management 13 59 13 4 4 4 4 78 9 24
2014 Information technology 27 36 9 13 5 0 9 69 21 75
2014 Other services to the public 27 35 13 11 2 6 7 71 15 90
2014 None of the above 26 34 14 9 5 7 6 69 15 182

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 27 18 11 7 8 1 61 19 355
2017 Health care practitioners 24 53 6 6 0 12 0 87 6 17
2017 Federal regulators 33 41 19 7 0 0 0 74 7 15
2017 Compliance, inspection and enforcement 29 31 15 11 8 6 0 64 20 84
2017 Communications or public affairs 32 34 17 2 4 9 1 74 7 97
2017 Access to information and privacy 38 28 14 2 6 11 2 76 9 64
2017 Security 34 36 11 12 4 4 0 72 16 74
2017 Legal services 36 28 22 0 0 14 0 74 0 18
2017 Administration and operations 32 33 15 8 6 6 0 70 14 1584
2017 Human resources 31 36 14 6 3 10 0 75 10 208
2017 Financial management 41 36 10 6 3 4 0 79 10 181
2017 Procurement 45 30 8 17 0 0 0 75 17 23
2017 Materiel management 28 27 32 6 6 0 0 55 13 17
2017 Information management 34 28 11 9 6 12 1 71 17 133
2017 Information technology 30 31 16 8 4 11 0 68 14 209
2017 Internal audit 42 28 12 6 0 12 0 79 7 17
2017 Evaluation 31 33 21 6 6 3 0 66 13 33
2017 Data sciences 38 38 9 5 2 6 2 82 8 51
2017 Policy 29 39 15 9 2 6 1 73 11 312
2017 Project management 29 31 18 10 6 6 0 64 17 231
2017 Other services to the public 31 32 14 9 6 8 0 69 16 288
2017 None of the above 36 26 13 9 6 8 1 69 17 533
2014 Client contact centre 31 33 15 8 6 8 0 70 14 339
2014 Health care practitioners 46 40 15 0 0 0 0 85 0 20
2014 Federal regulators 35 21 8 13 5 18 0 68 22 39
2014 Compliance, inspection and enforcement 29 38 15 9 2 6 1 72 12 97
2014 Communications or public affairs 37 31 13 9 4 6 0 73 13 125
2014 Access to information and privacy 33 38 13 5 3 7 0 77 9 80
2014 Security 33 37 11 7 5 5 1 75 13 82
2014 Science and technology 15 30 21 5 19 10 0 50 26 20
2014 Legal services 26 34 5 5 10 20 0 75 19 21
2014 Administration and operations 34 33 14 5 4 9 0 74 11 1611
2014 Human resources 26 34 19 6 6 10 1 66 13 199
2014 Financial management 32 42 12 4 3 7 0 80 8 193
2014 Procurement 10 39 13 15 16 8 0 53 33 21
2014 Materiel management 45 14 24 0 8 8 0 65 9 13
2014 Information management 33 31 13 10 4 8 1 70 16 161
2014 Information technology 27 30 19 10 4 10 0 63 16 255
2014 Internal audit 25 43 13 0 13 6 0 73 14 16
2014 Evaluation 36 27 13 3 5 14 2 75 10 60
2014 Other services to the public 35 32 15 8 2 7 1 73 11 558
2014 None of the above 35 31 14 7 4 9 1 72 12 822

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 26 22 13 12 4 0 51 26 355
2017 Health care practitioners 30 40 11 12 0 7 0 76 13 17
2017 Federal regulators 40 26 14 7 13 0 0 66 20 15
2017 Compliance, inspection and enforcement 29 28 16 12 12 2 0 59 25 84
2017 Communications or public affairs 35 36 12 6 5 4 1 76 12 97
2017 Access to information and privacy 41 26 15 9 6 2 0 69 16 64
2017 Security 36 20 21 17 4 3 0 57 22 74
2017 Legal services 36 28 9 5 12 5 5 71 19 18
2017 Administration and operations 31 33 16 10 7 2 0 66 17 1584
2017 Human resources 31 34 21 6 3 4 0 69 9 208
2017 Financial management 43 34 10 5 4 3 0 80 10 181
2017 Procurement 31 35 18 16 0 0 0 66 16 23
2017 Materiel management 39 10 32 6 13 0 0 49 19 17
2017 Information management 32 31 15 10 7 5 1 66 18 133
2017 Information technology 25 36 17 11 6 5 0 64 18 209
2017 Internal audit 42 46 12 0 0 0 0 88 0 17
2017 Evaluation 31 24 24 9 6 7 0 59 16 33
2017 Data sciences 38 36 13 5 2 6 0 79 8 51
2017 Policy 28 42 14 10 4 1 1 71 15 312
2017 Project management 23 37 19 12 6 3 0 62 19 231
2017 Other services to the public 29 34 16 9 8 4 0 66 17 286
2017 None of the above 33 28 16 11 7 4 1 64 19 533
2014 Client contact centre 27 30 18 12 9 5 0 60 22 339
2014 Health care practitioners 44 37 15 4 0 0 0 81 4 20
2014 Federal regulators 32 34 16 5 5 8 0 71 11 39
2014 Compliance, inspection and enforcement 23 33 25 9 5 3 1 59 15 97
2014 Communications or public affairs 27 39 14 9 7 4 0 70 16 125
2014 Access to information and privacy 37 29 18 10 3 4 0 69 13 80
2014 Security 32 31 11 17 6 3 0 65 24 82
2014 Science and technology 10 19 47 5 19 0 0 30 24 20
2014 Legal services 27 18 20 5 14 16 0 54 22 21
2014 Administration and operations 31 33 16 9 6 4 0 68 16 1611
2014 Human resources 26 30 23 9 7 6 0 59 16 199
2014 Financial management 29 43 17 4 3 3 0 75 8 193
2014 Procurement 8 36 25 6 16 8 0 48 24 21
2014 Materiel management 37 17 22 16 8 0 0 54 24 13
2014 Information management 36 29 15 11 5 4 1 67 17 161
2014 Information technology 23 35 20 13 6 2 0 59 20 256
2014 Internal audit 25 37 26 6 6 0 0 62 13 16
2014 Evaluation 24 32 24 9 3 9 0 61 13 60
2014 Other services to the public 34 31 19 9 4 3 1 67 13 559
2014 None of the above 31 32 16 10 5 5 1 67 16 823

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 24 28 13 13 7 0 42 28 353
2017 Health care practitioners 18 46 6 12 0 18 0 78 15 17
2017 Federal regulators 40 20 20 0 20 0 0 60 20 15
2017 Compliance, inspection and enforcement 23 22 20 16 12 7 0 48 30 84
2017 Communications or public affairs 19 47 9 13 5 5 1 71 20 97
2017 Access to information and privacy 35 30 12 14 5 5 0 68 19 64
2017 Security 33 22 25 13 4 3 0 57 18 74
2017 Legal services 23 26 14 9 12 14 0 58 26 18
2017 Administration and operations 21 35 20 13 7 5 0 59 20 1582
2017 Human resources 21 36 21 10 3 8 0 62 15 207
2017 Financial management 35 34 18 7 2 5 0 72 9 178
2017 Procurement 26 35 18 16 0 5 0 64 17 23
2017 Materiel management 33 15 32 6 13 0 0 49 19 17
2017 Information management 20 34 14 10 8 13 1 63 21 132
2017 Information technology 18 31 27 12 5 7 0 52 19 208
2017 Internal audit 36 40 0 12 0 12 0 86 14 17
2017 Evaluation 31 27 15 18 3 7 0 62 22 33
2017 Data sciences 33 38 11 9 4 6 0 75 13 51
2017 Policy 19 41 19 14 5 2 1 61 20 312
2017 Project management 18 34 18 16 9 4 0 55 26 232
2017 Other services to the public 24 31 17 14 7 7 0 59 23 286
2017 None of the above 27 28 17 12 9 7 0 59 22 533
2014 Client contact centre 21 26 21 13 9 9 0 51 25 339
2014 Health care practitioners 25 34 25 12 4 0 0 59 16 20
2014 Federal regulators 22 41 8 18 5 5 0 67 24 39
2014 Compliance, inspection and enforcement 16 30 23 14 9 7 1 50 25 97
2014 Communications or public affairs 16 36 18 15 8 6 1 56 25 125
2014 Access to information and privacy 24 38 18 11 3 7 0 66 14 80
2014 Security 24 34 16 12 10 4 0 60 23 82
2014 Science and technology 10 25 41 5 19 0 0 35 24 20
2014 Legal services 17 14 35 13 5 16 0 37 21 21
2014 Administration and operations 22 33 18 13 7 7 1 59 22 1609
2014 Human resources 18 23 24 15 9 10 0 46 28 200
2014 Financial management 21 38 22 11 4 4 0 62 15 193
2014 Procurement 4 34 21 16 16 8 0 42 35 21
2014 Materiel management 29 25 14 23 8 0 0 54 32 13
2014 Information management 16 32 17 17 7 10 1 54 26 161
2014 Information technology 18 31 21 14 8 7 0 53 24 256
2014 Internal audit 20 29 19 19 6 6 0 53 27 16
2014 Evaluation 18 31 20 10 3 16 2 59 17 60
2014 Other services to the public 23 31 21 13 4 6 1 58 19 559
2014 None of the above 22 30 18 14 7 7 1 57 23 823

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 21 19 16 18 7 0 43 37 355
2017 Health care practitioners 24 41 11 7 0 17 0 79 8 17
2017 Federal regulators 33 27 20 7 13 0 0 60 20 15
2017 Compliance, inspection and enforcement 24 27 11 21 13 3 0 52 36 84
2017 Communications or public affairs 20 25 20 15 10 8 1 50 28 97
2017 Access to information and privacy 39 30 12 9 5 5 0 73 15 64
2017 Security 30 26 12 17 9 5 0 60 28 74
2017 Legal services 23 9 31 5 27 5 0 35 33 18
2017 Administration and operations 23 28 17 13 10 7 0 56 25 1583
2017 Human resources 24 38 16 8 3 10 0 70 13 208
2017 Financial management 32 35 16 7 3 6 0 72 11 181
2017 Procurement 35 18 13 16 13 5 0 56 30 23
2017 Materiel management 33 24 14 6 23 0 0 57 29 17
2017 Information management 25 29 16 8 12 10 1 60 22 132
2017 Information technology 20 25 23 13 12 8 0 49 26 208
2017 Internal audit 48 34 6 6 0 6 0 87 6 17
2017 Evaluation 29 16 18 18 15 3 0 46 35 32
2017 Data sciences 29 32 13 13 4 9 0 67 18 51
2017 Policy 20 35 19 11 11 5 1 57 23 312
2017 Project management 20 29 19 12 13 6 0 52 27 232
2017 Other services to the public 24 26 16 13 12 8 0 55 27 288
2017 None of the above 27 26 15 11 13 8 0 57 27 532
2014 Client contact centre 23 22 20 13 12 9 0 50 28 339
2014 Health care practitioners 25 43 18 10 4 0 0 68 15 20
2014 Federal regulators 23 33 13 18 8 5 0 59 28 39
2014 Compliance, inspection and enforcement 19 25 12 20 10 12 1 50 35 97
2014 Communications or public affairs 18 37 16 8 12 10 0 60 22 125
2014 Access to information and privacy 27 34 19 10 4 6 0 65 15 80
2014 Security 30 20 11 12 16 11 0 56 31 82
2014 Science and technology 10 25 31 16 14 4 0 36 31 20
2014 Legal services 20 15 9 21 17 16 0 43 46 21
2014 Administration and operations 24 28 17 13 9 8 0 56 25 1609
2014 Human resources 24 27 17 13 10 9 0 56 26 200
2014 Financial management 22 37 21 9 4 7 0 64 14 193
2014 Procurement 10 18 23 4 32 13 0 32 41 21
2014 Materiel management 31 20 8 23 8 8 0 56 35 13
2014 Information management 22 24 16 12 12 12 1 53 28 161
2014 Information technology 16 30 19 13 13 9 1 51 28 256
2014 Internal audit 25 25 13 13 7 19 0 61 24 16
2014 Evaluation 27 26 20 10 6 11 0 59 18 60
2014 Other services to the public 25 28 16 14 8 9 1 58 25 557
2014 None of the above 25 28 17 11 10 7 1 58 24 821

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 26 19 20 14 5 0 44 35 354
2017 Health care practitioners 24 45 0 24 0 7 0 74 26 17
2017 Federal regulators 33 0 28 32 7 0 0 33 39 15
2017 Compliance, inspection and enforcement 27 20 17 16 14 6 0 50 32 84
2017 Communications or public affairs 17 37 17 16 6 5 1 58 24 96
2017 Access to information and privacy 35 30 17 9 6 3 0 67 16 64
2017 Security 30 29 20 11 7 4 0 61 18 74
2017 Legal services 31 19 9 5 31 5 0 52 38 18
2017 Administration and operations 21 34 18 15 9 3 0 56 25 1583
2017 Human resources 21 37 19 13 4 4 1 61 19 207
2017 Financial management 27 43 17 7 2 3 0 72 10 181
2017 Procurement 26 58 4 8 4 0 0 84 12 23
2017 Materiel management 35 22 24 13 6 0 0 57 19 17
2017 Information management 26 34 12 10 9 9 1 66 21 133
2017 Information technology 20 30 20 15 9 7 0 53 25 209
2017 Internal audit 30 40 6 6 0 18 0 85 7 17
2017 Evaluation 28 33 15 11 9 3 0 63 21 33
2017 Data sciences 33 24 19 18 4 4 0 59 22 51
2017 Policy 15 45 14 17 7 1 1 61 25 312
2017 Project management 18 37 19 14 10 2 0 56 24 232
2017 Other services to the public 22 33 14 17 9 4 0 58 27 286
2017 None of the above 26 29 18 11 12 4 0 57 24 531
2014 Client contact centre 23 29 18 14 12 4 0 54 27 339
2014 Health care practitioners 35 36 11 12 6 0 0 71 18 19
2014 Federal regulators 22 35 19 10 8 5 0 61 19 39
2014 Compliance, inspection and enforcement 19 27 21 17 12 3 1 49 29 97
2014 Communications or public affairs 22 42 11 13 10 2 0 65 23 125
2014 Access to information and privacy 26 39 17 12 4 2 0 67 16 80
2014 Security 15 36 18 11 15 4 0 54 27 82
2014 Science and technology 15 19 21 31 13 0 0 35 44 20
2014 Legal services 12 20 20 19 14 16 0 37 39 21
2014 Administration and operations 20 35 17 15 9 3 0 57 25 1609
2014 Human resources 19 25 25 17 10 3 0 46 28 200
2014 Financial management 18 48 20 10 2 2 0 67 12 192
2014 Procurement 4 34 18 17 22 4 0 40 41 21
2014 Materiel management 23 23 31 15 8 0 0 45 24 13
2014 Information management 21 33 18 12 9 6 1 58 23 161
2014 Information technology 16 33 19 18 11 3 0 51 30 255
2014 Internal audit 31 18 25 19 6 0 0 49 25 16
2014 Evaluation 20 27 23 7 10 12 2 54 20 60
2014 Other services to the public 24 32 18 16 7 2 1 57 24 558
2014 None of the above 23 31 19 14 8 4 1 57 23 821
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 40 20 9 7 0 0 65 16 353
2017 Health care practitioners 42 40 6 13 0 0 0 82 13 17
2017 Federal regulators 47 20 13 20 0 0 0 67 20 15
2017 Compliance, inspection and enforcement 31 35 10 15 8 1 0 67 23 82
2017 Communications or public affairs 25 43 16 10 3 2 0 70 13 97
2017 Access to information and privacy 53 28 14 3 2 0 0 81 5 64
2017 Security 31 45 9 12 1 0 1 77 13 74
2017 Legal services 31 28 31 5 5 0 0 60 10 18
2017 Administration and operations 32 42 14 7 3 1 0 75 11 1583
2017 Human resources 31 46 11 8 1 2 0 79 9 207
2017 Financial management 38 41 15 5 0 1 0 80 5 181
2017 Procurement 42 34 16 9 0 0 0 75 9 23
2017 Materiel management 28 41 13 11 6 0 0 69 18 17
2017 Information management 30 42 12 10 2 4 1 75 13 132
2017 Information technology 24 41 21 9 4 1 0 66 13 208
2017 Internal audit 54 33 0 0 12 0 0 88 12 17
2017 Evaluation 27 45 21 0 3 3 0 75 3 33
2017 Data sciences 40 40 15 5 0 0 0 80 5 51
2017 Policy 33 47 9 7 2 1 0 81 10 311
2017 Project management 25 49 18 5 3 0 0 74 8 232
2017 Other services to the public 34 40 13 8 3 1 0 75 12 287
2017 None of the above 33 38 13 9 5 1 1 72 15 531
2014 Client contact centre 29 38 17 10 5 1 0 67 16 339
2014 Health care practitioners 43 36 11 10 0 0 0 79 10 20
2014 Federal regulators 40 36 13 5 5 0 0 76 11 39
2014 Compliance, inspection and enforcement 25 54 9 8 2 1 1 81 10 97
2014 Communications or public affairs 36 41 13 8 3 0 0 76 11 125
2014 Access to information and privacy 32 38 21 5 3 0 1 71 7 80
2014 Security 28 35 20 11 5 0 1 64 16 82
2014 Science and technology 25 25 40 10 0 0 0 51 10 20
2014 Legal services 27 28 31 5 4 6 0 59 9 21
2014 Administration and operations 30 46 14 6 3 1 0 77 10 1611
2014 Human resources 24 42 16 10 4 3 0 69 15 200
2014 Financial management 23 50 17 6 2 2 0 75 8 193
2014 Procurement 18 43 4 10 12 13 0 70 25 21
2014 Materiel management 31 29 16 16 0 8 0 65 17 13
2014 Information management 29 43 15 9 2 3 0 74 11 161
2014 Information technology 24 39 20 10 6 2 0 64 16 256
2014 Internal audit 37 38 13 13 0 0 0 75 13 16
2014 Evaluation 38 34 17 8 2 2 0 73 10 60
2014 Other services to the public 33 39 16 8 3 1 0 73 11 558
2014 None of the above 35 36 15 8 3 2 0 74 11 824

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 44 15 5 3 2 0 76 9 354
2017 Health care practitioners 43 57 0 0 0 0 0 100 0 17
2017 Federal regulators 61 13 13 13 0 0 0 73 13 15
2017 Compliance, inspection and enforcement 40 47 4 5 6 0 0 86 10 81
2017 Communications or public affairs 37 41 8 4 3 6 0 84 7 97
2017 Access to information and privacy 46 41 8 2 3 2 0 88 5 64
2017 Security 39 49 7 0 4 1 0 89 4 74
2017 Legal services 36 60 0 5 0 0 0 95 5 18
2017 Administration and operations 41 42 9 3 2 3 0 86 5 1580
2017 Human resources 47 39 7 1 0 6 0 92 1 208
2017 Financial management 42 44 10 2 0 2 0 88 2 179
2017 Procurement 52 31 17 0 0 0 0 83 0 23
2017 Materiel management 33 42 18 6 0 0 0 76 6 17
2017 Information management 42 32 12 4 2 6 1 80 7 132
2017 Information technology 38 41 12 3 2 4 0 81 6 207
2017 Internal audit 77 11 12 0 0 0 0 88 0 17
2017 Evaluation 42 45 3 3 3 3 0 90 7 33
2017 Data sciences 43 40 10 7 0 0 0 83 7 50
2017 Policy 53 40 5 1 1 0 0 93 1 311
2017 Project management 40 42 10 3 2 3 0 84 6 232
2017 Other services to the public 46 37 10 3 2 2 0 84 5 287
2017 None of the above 43 39 9 3 2 2 1 85 5 531
2014 Client contact centre 36 41 14 5 1 4 0 79 6 339
2014 Health care practitioners 71 13 16 0 0 0 0 84 0 20
2014 Federal regulators 47 37 5 3 3 5 0 89 6 39
2014 Compliance, inspection and enforcement 37 47 8 3 1 4 0 88 4 97
2014 Communications or public affairs 38 45 7 3 2 4 1 87 5 125
2014 Access to information and privacy 40 39 10 7 1 4 0 82 8 79
2014 Security 43 37 19 1 0 0 0 80 1 81
2014 Science and technology 46 29 21 0 4 0 0 75 4 20
2014 Legal services 26 47 16 0 0 11 0 82 0 21
2014 Administration and operations 42 42 10 3 1 3 0 86 5 1610
2014 Human resources 36 44 12 1 0 5 2 86 1 199
2014 Financial management 30 52 11 2 1 4 0 86 3 193
2014 Procurement 47 39 6 4 0 4 0 89 4 21
2014 Materiel management 23 53 17 0 8 0 0 76 8 13
2014 Information management 41 38 11 3 1 5 1 83 4 161
2014 Information technology 37 38 14 5 1 4 0 79 6 255
2014 Internal audit 32 55 7 0 0 6 0 92 0 16
2014 Evaluation 42 36 11 5 2 5 0 82 7 60
2014 Other services to the public 44 40 10 3 1 3 0 86 4 559
2014 None of the above 46 36 9 4 1 4 0 86 5 825

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 36 14 11 6 2 0 68 17 352
2017 Health care practitioners 42 58 0 0 0 0 0 100 0 17
2017 Federal regulators 54 20 26 0 0 0 0 74 0 15
2017 Compliance, inspection and enforcement 50 27 9 5 9 0 0 77 13 83
2017 Communications or public affairs 37 39 13 3 4 3 1 79 7 96
2017 Access to information and privacy 50 33 9 3 2 2 2 86 5 64
2017 Security 43 37 9 8 3 0 0 80 11 73
2017 Legal services 36 45 14 5 0 0 0 81 5 18
2017 Administration and operations 44 35 9 6 4 1 0 81 10 1582
2017 Human resources 52 33 8 2 1 2 2 88 4 207
2017 Financial management 38 39 7 8 2 4 2 82 11 180
2017 Procurement 54 33 0 9 4 0 0 87 13 23
2017 Materiel management 33 49 6 11 0 0 0 82 11 17
2017 Information management 34 39 10 7 3 6 1 78 11 133
2017 Information technology 35 38 9 8 6 3 1 77 14 207
2017 Internal audit 71 11 12 0 0 6 0 87 0 17
2017 Evaluation 34 42 9 3 9 3 0 78 13 33
2017 Data sciences 33 36 11 9 5 2 4 73 15 51
2017 Policy 43 36 11 5 1 3 1 82 7 310
2017 Project management 38 37 10 9 2 3 0 78 12 232
2017 Other services to the public 47 36 8 5 2 0 1 85 7 284
2017 None of the above 42 33 11 5 5 2 1 78 11 532
2014 Client contact centre 39 34 12 9 4 2 1 75 13 339
2014 Health care practitioners 50 35 10 0 0 4 0 89 0 20
2014 Federal regulators 38 44 8 6 3 3 0 84 8 39
2014 Compliance, inspection and enforcement 43 45 6 3 1 2 1 90 4 97
2014 Communications or public affairs 41 36 6 9 6 2 1 79 16 123
2014 Access to information and privacy 41 37 12 4 1 3 3 82 5 80
2014 Security 39 35 7 10 5 3 0 76 16 81
2014 Science and technology 30 25 21 0 8 15 0 66 10 20
2014 Legal services 32 39 5 10 9 6 0 75 20 21
2014 Administration and operations 44 38 7 6 2 2 1 84 9 1609
2014 Human resources 42 39 8 5 2 3 0 84 7 200
2014 Financial management 36 41 12 6 1 2 2 80 8 193
2014 Procurement 51 24 15 6 4 0 0 76 10 21
2014 Materiel management 23 45 8 15 0 8 0 74 16 13
2014 Information management 36 44 6 6 4 3 1 84 11 161
2014 Information technology 36 35 12 8 5 3 1 74 13 256
2014 Internal audit 50 31 6 6 0 6 0 86 7 16
2014 Evaluation 43 34 8 3 3 5 3 84 7 60
2014 Other services to the public 46 37 9 4 2 1 1 84 7 560
2014 None of the above 44 34 10 6 3 2 1 81 9 826

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 33 21 10 3 7 0 62 15 354
2017 Health care practitioners 48 24 10 12 0 0 7 77 12 17
2017 Federal regulators 41 26 19 0 13 0 0 67 13 15
2017 Compliance, inspection and enforcement 35 40 8 8 5 3 0 78 14 83
2017 Communications or public affairs 22 38 14 9 7 6 3 67 18 97
2017 Access to information and privacy 41 36 15 2 2 5 0 81 3 64
2017 Security 35 44 9 3 4 5 0 83 7 74
2017 Legal services 14 40 17 9 5 5 9 64 17 18
2017 Administration and operations 35 35 15 8 4 3 1 72 13 1583
2017 Human resources 34 32 20 7 4 3 0 68 12 208
2017 Financial management 30 33 16 11 2 7 0 68 14 181
2017 Procurement 39 32 17 4 4 0 4 74 8 23
2017 Materiel management 35 41 6 13 5 0 0 76 18 17
2017 Information management 24 29 25 11 3 8 1 58 15 132
2017 Information technology 22 36 20 7 7 6 2 63 16 208
2017 Internal audit 46 24 18 0 12 0 0 70 12 17
2017 Evaluation 31 33 24 6 6 0 0 63 12 33
2017 Data sciences 30 27 13 9 9 7 5 64 20 51
2017 Policy 31 37 15 11 2 3 1 71 13 311
2017 Project management 32 36 13 10 4 5 0 71 15 232
2017 Other services to the public 38 29 16 7 6 4 1 70 13 287
2017 None of the above 36 30 16 7 6 3 1 69 14 532
2014 Client contact centre 23 32 19 11 8 7 1 59 20 339
2014 Health care practitioners 31 38 15 12 0 4 0 72 12 20
2014 Federal regulators 23 44 13 16 0 3 2 70 16 39
2014 Compliance, inspection and enforcement 27 41 10 9 3 6 4 75 13 97
2014 Communications or public affairs 30 35 14 10 6 4 2 69 17 125
2014 Access to information and privacy 29 30 24 5 3 8 1 65 9 80
2014 Security 24 34 18 14 6 4 1 61 20 81
2014 Science and technology 24 20 25 14 0 16 0 53 17 20
2014 Legal services 16 39 5 21 9 9 0 61 33 21
2014 Administration and operations 28 34 17 10 4 5 1 66 16 1610
2014 Human resources 28 26 24 10 4 9 0 59 15 199
2014 Financial management 21 33 30 9 1 6 0 58 10 192
2014 Procurement 24 33 10 6 15 13 0 65 23 21
2014 Materiel management 17 26 40 8 0 8 0 47 9 13
2014 Information management 17 34 20 11 6 8 3 58 20 161
2014 Information technology 21 32 23 6 8 8 1 58 16 255
2014 Internal audit 50 11 7 26 0 0 6 65 28 16
2014 Evaluation 31 28 22 5 3 10 0 66 9 60
2014 Other services to the public 29 37 17 8 4 4 1 70 13 559
2014 None of the above 29 33 18 9 4 5 2 66 15 826

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 24 15 16 15 11 3 46 36 354
2017 Health care practitioners 0 28 30 23 0 12 7 35 29 17
2017 Federal regulators 20 14 27 27 7 0 6 36 35 15
2017 Compliance, inspection and enforcement 22 23 8 24 16 7 0 49 43 82
2017 Communications or public affairs 16 25 18 16 13 6 5 47 33 97
2017 Access to information and privacy 33 23 16 5 9 8 6 66 16 64
2017 Security 29 27 11 13 9 12 0 63 25 74
2017 Legal services 19 19 22 9 14 12 5 45 28 18
2017 Administration and operations 19 25 16 15 14 9 2 50 32 1585
2017 Human resources 23 29 15 10 5 11 7 63 19 208
2017 Financial management 21 23 18 10 12 11 5 53 26 179
2017 Procurement 8 44 25 5 4 10 4 60 11 23
2017 Materiel management 28 39 5 17 6 0 5 70 24 17
2017 Information management 19 22 18 13 10 14 4 50 28 133
2017 Information technology 19 23 17 15 12 12 2 49 31 208
2017 Internal audit 47 6 29 6 12 0 0 53 18 17
2017 Evaluation 16 28 18 12 12 11 3 50 28 33
2017 Data sciences 13 22 18 15 12 7 12 44 34 51
2017 Policy 19 20 17 11 11 18 4 50 28 311
2017 Project management 16 22 17 17 16 9 4 44 37 229
2017 Other services to the public 21 26 17 11 13 7 5 53 28 287
2017 None of the above 22 23 19 12 13 8 3 51 28 533
2014 Client contact centre 22 21 14 18 13 10 3 49 35 338
2014 Health care practitioners 25 33 25 4 0 9 4 66 5 20
2014 Federal regulators 10 24 18 15 16 12 5 41 37 39
2014 Compliance, inspection and enforcement 22 23 15 12 15 12 1 51 31 97
2014 Communications or public affairs 19 23 19 17 12 6 5 46 33 124
2014 Access to information and privacy 20 32 21 13 10 3 1 54 24 80
2014 Security 19 16 21 11 20 9 3 41 35 81
2014 Science and technology 15 15 20 20 24 5 0 32 47 20
2014 Legal services 12 13 10 10 29 27 0 34 53 21
2014 Administration and operations 20 23 17 15 13 9 2 48 32 1610
2014 Human resources 19 28 20 10 9 11 3 54 22 200
2014 Financial management 15 28 21 8 9 13 6 54 20 193
2014 Procurement 18 6 19 21 20 17 0 29 49 21
2014 Materiel management 20 17 39 0 16 8 0 40 17 13
2014 Information management 22 23 17 14 10 12 3 52 28 161
2014 Information technology 16 28 17 13 15 8 3 49 32 256
2014 Internal audit 24 18 12 13 26 6 0 46 42 16
2014 Evaluation 18 16 15 18 9 22 2 45 35 60
2014 Other services to the public 20 25 17 15 11 9 2 51 30 559
2014 None of the above 21 19 17 14 14 11 4 46 33 825

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 26 6 4 2 4 5 87 6 354
2017 Health care practitioners 52 17 6 12 0 13 0 80 14 17
2017 Federal regulators 65 14 14 0 0 0 7 85 0 15
2017 Compliance, inspection and enforcement 61 17 17 3 0 1 1 80 3 84
2017 Communications or public affairs 57 30 4 4 4 0 1 88 8 97
2017 Access to information and privacy 61 22 6 5 0 3 3 88 5 64
2017 Security 53 28 9 8 1 1 0 81 9 74
2017 Legal services 64 9 0 5 17 0 5 77 23 18
2017 Administration and operations 62 17 8 4 3 2 4 85 7 1583
2017 Human resources 55 28 8 6 2 1 1 84 8 208
2017 Financial management 56 28 7 6 1 1 0 85 8 181
2017 Procurement 52 21 8 9 0 5 5 81 10 23
2017 Materiel management 64 19 13 5 0 0 0 82 5 17
2017 Information management 59 26 2 2 1 4 6 94 4 133
2017 Information technology 56 21 9 6 5 0 3 79 11 208
2017 Internal audit 71 23 0 0 0 0 6 100 0 17
2017 Evaluation 42 25 9 12 7 3 3 71 20 33
2017 Data sciences 64 16 5 5 7 2 0 82 13 51
2017 Policy 61 21 7 8 2 1 1 83 10 311
2017 Project management 58 19 11 5 3 1 3 80 8 232
2017 Other services to the public 67 17 7 3 1 2 3 88 5 288
2017 None of the above 60 18 7 4 2 2 7 85 7 533
2014 Client contact centre 66 20 6 3 1 1 2 90 4 337
2014 Health care practitioners 80 15 0 6 0 0 0 94 6 20
2014 Federal regulators 70 15 5 3 2 2 2 89 5 39
2014 Compliance, inspection and enforcement 63 14 6 5 4 0 7 83 10 97
2014 Communications or public affairs 57 23 9 6 2 0 2 82 9 125
2014 Access to information and privacy 62 19 4 7 0 2 5 88 8 80
2014 Security 59 23 11 4 3 0 1 83 6 81
2014 Science and technology 53 25 16 0 0 5 0 83 0 20
2014 Legal services 36 33 5 5 10 11 0 77 17 21
2014 Administration and operations 62 20 5 4 2 2 4 87 7 1610
2014 Human resources 45 31 7 9 5 1 2 78 15 200
2014 Financial management 47 32 12 6 2 0 2 80 8 193
2014 Procurement 61 14 6 6 8 4 0 78 15 21
2014 Materiel management 62 6 8 16 0 0 8 74 17 13
2014 Information management 57 24 9 3 5 1 1 83 8 161
2014 Information technology 56 22 11 5 4 1 1 80 9 256
2014 Internal audit 44 25 19 0 13 0 0 68 13 16
2014 Evaluation 69 14 3 5 6 0 3 86 11 60
2014 Other services to the public 68 18 5 2 1 1 4 91 4 558
2014 None of the above 61 20 9 3 2 2 3 85 6 824

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 62 25 6 4 2 1 1 88 6 353
2017 Health care practitioners 70 12 6 6 7 0 0 82 12 17
2017 Federal regulators 65 7 14 0 7 0 7 78 8 15
2017 Compliance, inspection and enforcement 59 26 12 2 0 0 1 85 2 84
2017 Communications or public affairs 59 30 7 0 0 3 1 93 0 97
2017 Access to information and privacy 63 20 6 3 3 3 2 87 6 64
2017 Security 60 30 7 3 1 0 0 89 4 73
2017 Legal services 59 19 5 0 5 0 12 89 5 18
2017 Administration and operations 68 18 5 4 2 2 1 89 6 1581
2017 Human resources 62 26 3 4 1 1 3 92 5 207
2017 Financial management 75 21 2 0 0 0 0 97 0 180
2017 Procurement 74 18 0 8 0 0 0 92 8 23
2017 Materiel management 80 13 6 0 0 0 0 94 0 17
2017 Information management 62 24 3 1 1 4 6 95 2 133
2017 Information technology 58 25 8 3 2 3 1 87 5 208
2017 Internal audit 58 24 6 6 0 0 6 87 6 17
2017 Evaluation 54 22 3 6 6 9 0 83 13 33
2017 Data sciences 69 16 2 2 2 5 4 94 4 51
2017 Policy 73 16 5 1 0 3 2 94 1 311
2017 Project management 66 19 6 4 1 3 2 89 5 231
2017 Other services to the public 73 16 5 2 1 2 1 92 3 288
2017 None of the above 65 18 5 4 2 3 3 88 6 534
2014 Client contact centre 62 24 6 4 2 1 1 88 6 338
2014 Health care practitioners 65 26 9 0 0 0 0 91 0 20
2014 Federal regulators 70 13 2 3 2 8 2 92 6 39
2014 Compliance, inspection and enforcement 63 22 3 5 1 2 3 90 7 97
2014 Communications or public affairs 66 25 3 1 1 2 1 94 2 125
2014 Access to information and privacy 65 22 4 3 1 4 1 92 4 80
2014 Security 69 29 1 0 0 1 0 99 0 81
2014 Science and technology 71 15 5 0 4 5 0 91 4 20
2014 Legal services 46 33 0 10 5 6 0 84 16 21
2014 Administration and operations 68 18 4 3 1 2 2 91 5 1611
2014 Human resources 62 28 4 3 1 0 2 92 4 200
2014 Financial management 66 25 4 4 0 1 0 92 4 192
2014 Procurement 76 5 7 0 7 0 6 86 7 19
2014 Materiel management 54 22 16 0 0 0 8 83 0 13
2014 Information management 65 24 4 1 1 4 1 93 3 161
2014 Information technology 68 24 5 1 0 2 1 94 1 256
2014 Internal audit 56 12 13 0 19 0 0 68 19 16
2014 Evaluation 74 15 1 3 2 4 2 94 5 60
2014 Other services to the public 71 17 5 2 1 2 3 92 3 557
2014 None of the above 68 16 6 2 1 3 3 90 3 824

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 26 20 19 14 2 1 46 34 354
2017 Health care practitioners 17 41 6 12 17 7 0 63 31 17
2017 Federal regulators 26 20 27 14 13 0 0 46 27 15
2017 Compliance, inspection and enforcement 25 29 29 8 9 0 0 54 17 84
2017 Communications or public affairs 35 29 14 8 10 2 1 67 19 97
2017 Access to information and privacy 35 36 14 6 5 3 2 74 11 64
2017 Security 31 39 15 8 4 4 0 72 13 73
2017 Legal services 36 28 5 5 22 5 0 67 28 18
2017 Administration and operations 23 33 18 14 9 3 0 58 24 1584
2017 Human resources 34 34 15 9 5 3 0 70 14 208
2017 Financial management 43 37 11 5 2 1 0 81 8 181
2017 Procurement 40 30 14 10 0 5 0 74 11 23
2017 Materiel management 32 36 7 20 6 0 0 67 26 17
2017 Information management 36 32 15 7 6 3 1 71 14 133
2017 Information technology 26 33 15 14 10 3 0 60 24 205
2017 Internal audit 36 46 6 6 0 0 6 87 7 17
2017 Evaluation 24 27 24 9 9 6 0 55 20 33
2017 Data sciences 35 34 11 7 9 4 0 71 17 51
2017 Policy 23 38 20 12 5 1 0 62 17 311
2017 Project management 24 34 15 14 9 3 0 60 24 232
2017 Other services to the public 24 30 16 13 12 5 1 57 26 288
2017 None of the above 28 30 19 10 9 3 1 60 20 532
2014 Client contact centre 20 29 19 15 15 2 1 50 31 338
2014 Health care practitioners 31 37 13 10 9 0 0 68 19 20
2014 Federal regulators 25 27 11 25 5 5 2 56 32 39
2014 Compliance, inspection and enforcement 11 34 18 18 14 4 0 47 34 97
2014 Communications or public affairs 28 42 11 10 9 1 0 70 19 125
2014 Access to information and privacy 15 39 24 11 4 6 1 58 16 80
2014 Security 31 35 13 11 6 3 0 68 18 82
2014 Science and technology 21 19 36 20 4 0 0 40 24 20
2014 Legal services 13 33 30 0 14 11 0 52 15 21
2014 Administration and operations 21 31 17 15 12 3 0 54 28 1610
2014 Human resources 23 42 18 9 6 3 0 67 15 200
2014 Financial management 34 39 16 6 4 2 0 74 10 193
2014 Procurement 24 27 13 0 28 8 0 56 30 21
2014 Materiel management 31 36 8 8 8 8 0 73 17 13
2014 Information management 24 30 18 14 9 4 1 56 24 161
2014 Information technology 22 34 19 11 13 1 0 57 24 256
2014 Internal audit 44 18 13 13 6 6 0 66 20 16
2014 Evaluation 23 23 21 13 8 12 0 53 23 60
2014 Other services to the public 18 29 20 16 11 4 2 50 29 559
2014 None of the above 24 30 18 15 8 5 1 57 24 825

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 26 16 19 18 3 2 45 38 354
2017 Health care practitioners 11 24 18 0 40 7 0 38 43 17
2017 Federal regulators 27 14 13 33 13 0 0 41 46 15
2017 Compliance, inspection and enforcement 20 27 28 15 9 0 1 48 24 84
2017 Communications or public affairs 29 24 11 19 14 1 1 55 34 97
2017 Access to information and privacy 33 30 14 8 6 6 3 69 15 64
2017 Security 28 26 13 14 13 5 0 57 29 74
2017 Legal services 27 33 0 0 23 0 17 72 28 18
2017 Administration and operations 21 29 15 16 14 3 1 53 31 1577
2017 Human resources 30 34 17 9 8 2 0 66 17 208
2017 Financial management 38 28 14 10 8 1 1 67 19 181
2017 Procurement 29 33 12 13 8 5 0 66 22 23
2017 Materiel management 27 39 5 17 6 0 7 70 25 17
2017 Information management 22 28 17 12 13 6 3 54 27 132
2017 Information technology 24 24 11 20 19 2 0 48 40 208
2017 Internal audit 30 17 30 11 0 6 6 53 13 17
2017 Evaluation 22 33 15 18 9 0 3 56 28 33
2017 Data sciences 31 32 8 9 14 4 2 67 25 51
2017 Policy 26 32 16 13 7 4 1 61 22 310
2017 Project management 24 31 11 16 13 3 2 58 30 231
2017 Other services to the public 24 28 12 14 18 2 2 54 34 287
2017 None of the above 25 25 15 16 14 4 2 53 31 531
2014 Client contact centre 17 20 12 21 25 2 3 39 48 339
2014 Health care practitioners 19 11 19 21 22 0 9 33 46 20
2014 Federal regulators 22 30 6 21 19 0 2 53 41 39
2014 Compliance, inspection and enforcement 15 24 18 20 16 3 4 42 39 97
2014 Communications or public affairs 24 31 14 13 14 2 2 57 28 124
2014 Access to information and privacy 14 35 19 16 12 2 1 51 30 80
2014 Security 24 21 15 11 25 2 2 47 37 82
2014 Science and technology 15 15 20 14 25 11 0 34 43 20
2014 Legal services 13 33 15 15 17 6 0 49 34 21
2014 Administration and operations 20 25 14 17 19 3 2 47 38 1611
2014 Human resources 21 27 17 15 15 4 2 51 31 200
2014 Financial management 27 33 17 8 12 0 2 62 21 193
2014 Procurement 18 27 4 15 32 4 0 47 48 21
2014 Materiel management 14 25 29 8 24 0 0 40 32 13
2014 Information management 16 23 12 17 25 4 2 41 46 161
2014 Information technology 16 21 15 19 23 4 2 40 44 256
2014 Internal audit 26 18 17 26 6 6 0 47 35 16
2014 Evaluation 22 23 10 22 13 9 2 50 39 60
2014 Other services to the public 17 25 16 15 20 4 3 45 38 558
2014 None of the above 21 26 15 15 16 4 2 50 33 824

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 29 24 14 9 6 1 49 24 354
2017 Health care practitioners 17 37 16 0 7 24 0 71 9 17
2017 Federal regulators 34 26 34 0 0 6 0 64 0 15
2017 Compliance, inspection and enforcement 21 37 19 16 6 1 0 59 22 84
2017 Communications or public affairs 31 33 19 9 5 1 1 66 14 97
2017 Access to information and privacy 35 31 20 5 3 6 0 70 8 64
2017 Security 26 34 23 7 4 7 0 64 11 74
2017 Legal services 19 45 9 9 12 0 5 67 23 18
2017 Administration and operations 21 37 21 10 5 5 0 62 16 1582
2017 Human resources 36 40 14 6 1 3 0 78 8 208
2017 Financial management 34 41 16 7 1 2 0 76 7 181
2017 Procurement 8 68 16 4 0 5 0 79 4 23
2017 Materiel management 39 30 14 11 6 0 0 69 18 17
2017 Information management 22 39 18 6 6 8 1 67 13 133
2017 Information technology 23 36 19 11 6 5 0 62 18 208
2017 Internal audit 36 40 24 0 0 0 0 76 0 17
2017 Evaluation 19 40 14 15 6 6 0 62 23 33
2017 Data sciences 26 42 20 7 2 4 0 70 9 51
2017 Policy 22 47 18 7 3 3 0 71 11 311
2017 Project management 23 40 20 8 6 3 0 65 14 232
2017 Other services to the public 22 38 16 13 6 5 0 63 20 287
2017 None of the above 24 37 18 9 7 4 1 65 17 533

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 34 15 4 5 3 1 76 9 355
2017 Health care practitioners 40 48 12 0 0 0 0 88 0 17
2017 Federal regulators 40 33 13 14 0 0 0 73 14 15
2017 Compliance, inspection and enforcement 37 36 19 5 2 1 0 74 7 84
2017 Communications or public affairs 46 28 17 2 2 3 2 78 4 96
2017 Access to information and privacy 55 31 11 0 0 2 2 89 0 64
2017 Security 42 40 9 3 0 5 1 87 3 74
2017 Legal services 43 38 15 0 0 0 5 85 0 17
2017 Administration and operations 44 35 13 3 3 3 0 81 6 1580
2017 Human resources 52 33 9 2 0 1 1 88 2 208
2017 Financial management 51 33 9 3 0 4 0 88 3 181
2017 Procurement 31 48 16 0 0 5 0 83 0 23
2017 Materiel management 40 28 25 0 6 0 0 69 6 17
2017 Information management 39 38 12 2 1 6 1 83 4 133
2017 Information technology 46 27 17 3 3 3 1 76 7 206
2017 Internal audit 66 16 6 12 0 0 0 82 12 17
2017 Evaluation 33 39 15 3 3 6 0 77 7 33
2017 Data sciences 42 34 16 0 0 8 0 82 0 51
2017 Policy 50 33 9 3 1 4 0 86 4 311
2017 Project management 45 35 12 3 4 1 0 81 6 231
2017 Other services to the public 44 30 14 5 3 4 0 78 8 287
2017 None of the above 47 31 13 3 2 3 1 81 5 531
2014 Client contact centre 55 25 10 4 2 3 0 83 6 339
2014 Health care practitioners 65 29 6 0 0 0 0 94 0 20
2014 Federal regulators 51 26 18 3 0 2 0 79 3 39
2014 Compliance, inspection and enforcement 53 31 9 3 0 3 1 87 3 97
2014 Communications or public affairs 53 27 7 4 1 9 0 87 5 125
2014 Access to information and privacy 53 26 12 1 0 7 1 86 1 80
2014 Security 41 27 14 5 6 5 1 73 12 81
2014 Science and technology 55 25 20 0 0 0 0 80 0 20
2014 Legal services 39 37 4 5 5 11 0 85 11 21
2014 Administration and operations 51 31 10 3 2 3 0 85 5 1609
2014 Human resources 49 37 5 2 1 6 0 91 3 198
2014 Financial management 50 33 11 1 1 4 0 87 2 193
2014 Procurement 47 23 8 12 6 4 0 73 19 21
2014 Materiel management 68 16 0 8 0 0 8 92 8 13
2014 Information management 51 31 7 4 3 3 1 85 7 161
2014 Information technology 52 31 11 1 2 3 0 85 3 255
2014 Internal audit 63 31 0 6 0 0 0 94 6 16
2014 Evaluation 55 22 13 0 3 5 2 82 4 60
2014 Other services to the public 49 31 12 4 1 3 0 82 5 557
2014 None of the above 53 28 11 2 1 4 1 85 4 826

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 38 13 5 3 1 1 79 8 355
2017 Health care practitioners 52 42 0 0 0 7 0 100 0 17
2017 Federal regulators 53 27 7 14 0 0 0 80 14 15
2017 Compliance, inspection and enforcement 38 42 11 7 1 1 0 81 8 84
2017 Communications or public affairs 44 40 8 3 4 1 0 85 7 97
2017 Access to information and privacy 61 26 6 5 2 0 0 88 6 64
2017 Security 43 42 7 4 3 1 0 86 7 74
2017 Legal services 53 33 9 5 0 0 0 86 5 18
2017 Administration and operations 44 38 9 5 2 1 0 84 7 1585
2017 Human resources 51 37 9 3 0 0 0 88 3 208
2017 Financial management 51 38 7 3 0 1 0 89 3 181
2017 Procurement 43 44 4 5 0 4 0 90 5 23
2017 Materiel management 57 25 6 11 0 0 0 82 11 17
2017 Information management 48 33 11 4 2 1 1 83 6 133
2017 Information technology 43 39 10 5 2 1 0 83 7 208
2017 Internal audit 60 27 6 6 0 0 0 88 6 17
2017 Evaluation 39 37 9 9 3 3 0 78 12 33
2017 Data sciences 49 38 9 4 0 0 0 87 4 51
2017 Policy 40 43 8 4 2 2 0 85 6 312
2017 Project management 45 38 7 5 3 1 0 84 9 232
2017 Other services to the public 41 38 11 4 3 2 0 81 7 287
2017 None of the above 48 33 10 4 3 1 0 82 8 532
2014 Client contact centre 51 32 9 3 2 3 1 86 5 339
2014 Health care practitioners 63 22 15 0 0 0 0 85 0 20
2014 Federal regulators 48 33 11 0 8 0 0 81 8 39
2014 Compliance, inspection and enforcement 44 36 9 6 1 3 1 83 7 97
2014 Communications or public affairs 51 33 9 5 2 1 0 85 6 125
2014 Access to information and privacy 57 31 5 2 3 2 0 89 5 80
2014 Security 46 37 9 6 1 1 0 84 7 82
2014 Science and technology 51 25 14 0 4 5 0 80 5 20
2014 Legal services 37 38 9 0 5 11 0 85 5 21
2014 Administration and operations 51 33 9 4 2 1 0 85 6 1612
2014 Human resources 51 37 7 2 1 1 0 90 3 200
2014 Financial management 49 35 9 2 1 3 0 87 4 193
2014 Procurement 41 24 4 10 12 8 0 71 24 21
2014 Materiel management 54 14 24 0 0 8 0 74 0 13
2014 Information management 48 31 14 4 2 1 0 80 6 161
2014 Information technology 49 36 10 0 3 2 0 87 4 255
2014 Internal audit 57 24 13 6 0 0 0 81 6 16
2014 Evaluation 52 36 2 5 3 2 0 90 9 60
2014 Other services to the public 49 32 11 5 2 1 0 82 7 560
2014 None of the above 46 34 11 4 3 2 0 82 7 826

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 41 42 7 6 3 0 0 83 9 354
2017 Health care practitioners 65 17 18 0 0 0 0 82 0 17
2017 Federal regulators 40 26 20 7 7 0 0 66 14 15
2017 Compliance, inspection and enforcement 50 31 11 5 3 0 0 81 8 84
2017 Communications or public affairs 49 40 3 3 4 0 0 90 7 97
2017 Access to information and privacy 63 25 9 3 0 0 0 88 3 64
2017 Security 45 42 8 4 1 0 0 87 5 74
2017 Legal services 50 19 19 0 12 0 0 69 12 18
2017 Administration and operations 49 36 8 4 2 0 0 86 6 1580
2017 Human resources 61 30 6 2 0 0 0 92 2 208
2017 Financial management 54 38 6 1 1 0 0 92 2 181
2017 Procurement 43 44 9 4 0 0 0 87 4 23
2017 Materiel management 55 25 13 0 6 0 0 80 6 17
2017 Information management 56 27 9 4 2 1 1 84 6 133
2017 Information technology 48 35 8 6 2 0 0 83 9 209
2017 Internal audit 72 16 12 0 0 0 0 88 0 17
2017 Evaluation 54 27 12 3 3 0 0 82 6 33
2017 Data sciences 57 40 2 2 0 0 0 96 2 51
2017 Policy 56 34 5 3 1 0 0 91 4 312
2017 Project management 50 33 8 3 5 1 0 84 8 232
2017 Other services to the public 49 34 9 5 3 0 0 84 8 286
2017 None of the above 50 33 7 5 4 0 1 84 9 529
2014 Client contact centre 59 30 6 4 1 0 0 90 4 339
2014 Health care practitioners 65 25 10 0 0 0 0 90 0 20
2014 Federal regulators 61 37 0 3 0 0 0 97 3 39
2014 Compliance, inspection and enforcement 52 34 7 6 1 1 0 86 7 97
2014 Communications or public affairs 56 32 8 3 2 0 0 87 5 125
2014 Access to information and privacy 63 25 8 3 1 0 0 88 4 80
2014 Security 55 30 7 9 0 0 0 84 9 82
2014 Science and technology 30 36 20 0 13 0 0 66 13 20
2014 Legal services 38 43 0 5 9 6 0 86 14 21
2014 Administration and operations 54 33 7 4 2 0 0 87 6 1609
2014 Human resources 54 35 7 2 2 0 0 89 5 199
2014 Financial management 55 37 4 1 3 0 0 92 4 191
2014 Procurement 45 29 0 11 10 4 0 77 23 21
2014 Materiel management 60 24 16 0 0 0 0 84 0 13
2014 Information management 53 30 9 4 4 0 0 84 7 161
2014 Information technology 47 34 10 5 3 2 0 82 8 256
2014 Internal audit 50 31 6 13 0 0 0 81 13 16
2014 Evaluation 53 35 3 3 3 2 0 90 7 60
2014 Other services to the public 53 32 8 4 2 0 0 85 6 560
2014 None of the above 54 31 9 3 2 1 0 86 5 824

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 31 19 9 8 1 0 63 18 354
2017 Health care practitioners 43 34 6 11 7 0 0 76 18 17
2017 Federal regulators 54 7 26 14 0 0 0 60 14 15
2017 Compliance, inspection and enforcement 44 30 12 7 7 0 0 74 14 84
2017 Communications or public affairs 51 31 4 4 8 1 0 83 12 96
2017 Access to information and privacy 52 30 14 0 5 0 0 82 5 64
2017 Security 39 33 19 7 3 0 0 72 9 74
2017 Legal services 36 42 0 10 12 0 0 78 22 18
2017 Administration and operations 41 32 16 7 3 1 0 73 10 1579
2017 Human resources 56 25 13 4 0 1 0 82 4 208
2017 Financial management 52 34 11 2 2 0 0 86 4 181
2017 Procurement 49 34 5 0 12 0 0 83 12 23
2017 Materiel management 55 13 25 0 6 0 0 69 6 17
2017 Information management 44 30 15 5 4 1 1 76 9 133
2017 Information technology 38 33 16 7 6 0 0 72 12 209
2017 Internal audit 70 18 6 6 0 0 0 88 6 17
2017 Evaluation 37 42 12 3 6 0 0 79 9 33
2017 Data sciences 58 25 11 4 2 0 0 83 6 51
2017 Policy 51 32 12 4 1 0 0 84 5 311
2017 Project management 40 31 15 6 6 1 0 72 12 232
2017 Other services to the public 42 34 10 6 6 1 1 77 12 286
2017 None of the above 42 30 14 5 7 1 0 73 12 532
2014 Client contact centre 28 38 17 9 7 1 0 67 16 339
2014 Health care practitioners 36 29 26 0 4 0 4 68 5 20
2014 Federal regulators 60 13 14 11 3 0 0 73 14 39
2014 Compliance, inspection and enforcement 35 35 18 8 5 0 0 70 13 97
2014 Communications or public affairs 44 35 14 2 4 1 0 80 6 125
2014 Access to information and privacy 50 32 8 6 3 0 1 83 9 80
2014 Security 37 24 28 9 2 0 0 61 11 82
2014 Science and technology 21 34 26 10 9 0 0 55 19 20
2014 Legal services 34 34 14 5 9 6 0 71 14 21
2014 Administration and operations 38 37 14 7 4 1 0 75 11 1610
2014 Human resources 39 32 16 7 4 2 1 73 10 200
2014 Financial management 37 45 10 4 3 0 0 83 7 193
2014 Procurement 32 0 29 18 16 4 0 34 36 21
2014 Materiel management 45 22 25 0 8 0 0 67 8 13
2014 Information management 36 36 14 9 6 0 0 72 14 161
2014 Information technology 29 37 18 9 6 0 0 67 16 256
2014 Internal audit 24 44 32 0 0 0 0 68 0 16
2014 Evaluation 39 41 10 7 3 0 0 80 10 60
2014 Other services to the public 38 36 14 7 5 1 0 74 12 558
2014 None of the above 42 33 15 6 3 1 0 75 9 825

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 35 19 11 8 1 0 62 19 354
2017 Health care practitioners 36 46 6 6 7 0 0 82 12 17
2017 Federal regulators 47 19 13 20 0 0 0 66 20 15
2017 Compliance, inspection and enforcement 43 29 16 7 6 0 0 72 12 84
2017 Communications or public affairs 48 33 6 5 6 2 0 82 11 96
2017 Access to information and privacy 49 33 11 3 5 0 0 82 8 64
2017 Security 37 37 16 8 3 0 0 74 11 74
2017 Legal services 41 33 9 5 12 0 0 73 17 18
2017 Administration and operations 38 36 15 8 3 0 0 75 11 1581
2017 Human resources 53 32 10 4 2 0 0 85 5 207
2017 Financial management 53 34 9 3 2 0 0 87 4 178
2017 Procurement 44 39 5 0 12 0 0 83 12 23
2017 Materiel management 52 7 29 0 12 0 0 59 12 16
2017 Information management 46 27 16 6 4 1 1 74 9 133
2017 Information technology 36 36 15 9 4 0 0 72 13 209
2017 Internal audit 70 18 6 6 0 0 0 88 6 17
2017 Evaluation 34 42 15 3 6 0 0 76 9 33
2017 Data sciences 56 31 5 6 2 0 0 87 7 51
2017 Policy 47 37 11 3 2 0 0 84 5 310
2017 Project management 37 35 14 8 5 0 0 72 14 230
2017 Other services to the public 42 33 11 7 6 0 0 76 13 287
2017 None of the above 40 34 12 6 7 1 0 75 13 533
2014 Client contact centre 28 38 17 11 5 1 0 66 16 338
2014 Health care practitioners 29 46 16 0 4 0 4 79 5 20
2014 Federal regulators 52 26 14 6 3 0 0 78 8 39
2014 Compliance, inspection and enforcement 34 35 14 11 5 0 1 69 17 97
2014 Communications or public affairs 39 39 12 5 5 0 0 78 9 124
2014 Access to information and privacy 48 35 8 5 3 0 1 84 8 80
2014 Security 35 26 27 9 4 0 0 61 12 82
2014 Science and technology 25 25 31 10 9 0 0 51 19 20
2014 Legal services 37 34 14 5 4 6 0 76 9 21
2014 Administration and operations 37 37 14 8 3 0 0 75 11 1609
2014 Human resources 37 35 13 8 4 2 1 75 12 200
2014 Financial management 37 45 11 3 3 0 0 82 6 193
2014 Procurement 32 0 33 15 16 4 0 34 32 21
2014 Materiel management 45 22 17 8 8 0 0 67 16 13
2014 Information management 38 34 13 8 7 0 0 72 15 161
2014 Information technology 30 39 15 10 6 0 0 69 16 256
2014 Internal audit 31 37 32 0 0 0 0 68 0 16
2014 Evaluation 40 36 10 8 3 2 0 78 12 60
2014 Other services to the public 37 36 15 8 5 0 0 73 12 559
2014 None of the above 41 34 14 7 3 0 0 75 10 825

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 22 15 16 14 5 0 52 32 355
2017 Health care practitioners 36 18 16 18 12 0 0 54 30 17
2017 Federal regulators 46 20 13 20 0 0 0 66 20 15
2017 Compliance, inspection and enforcement 40 26 18 8 3 3 1 69 12 83
2017 Communications or public affairs 42 26 12 5 12 2 0 70 18 97
2017 Access to information and privacy 44 25 18 5 5 2 2 71 10 64
2017 Security 33 39 9 11 7 1 0 73 17 74
2017 Legal services 23 19 12 9 27 0 10 46 40 18
2017 Administration and operations 38 25 17 10 6 4 0 66 17 1584
2017 Human resources 50 26 11 5 4 4 0 79 10 207
2017 Financial management 48 30 12 5 3 2 0 80 8 181
2017 Procurement 39 26 4 18 8 5 0 68 27 23
2017 Materiel management 33 34 20 0 13 0 0 67 13 17
2017 Information management 31 28 20 9 7 4 1 62 17 133
2017 Information technology 32 23 25 11 7 1 1 57 18 209
2017 Internal audit 64 6 12 12 0 0 6 74 13 17
2017 Evaluation 48 19 9 12 9 3 0 69 22 33
2017 Data sciences 49 20 18 9 2 2 0 70 11 51
2017 Policy 38 30 18 9 2 3 1 70 11 311
2017 Project management 31 28 21 10 7 3 0 61 18 232
2017 Other services to the public 37 30 13 6 7 5 2 71 15 286
2017 None of the above 37 24 16 9 8 5 1 65 18 532
2014 Client contact centre 21 25 18 16 16 3 0 49 33 339
2014 Health care practitioners 36 9 35 12 4 0 4 47 17 20
2014 Federal regulators 48 20 11 11 5 3 2 72 17 39
2014 Compliance, inspection and enforcement 38 14 24 11 7 5 1 55 19 97
2014 Communications or public affairs 36 26 20 10 5 3 1 64 16 125
2014 Access to information and privacy 41 28 13 8 5 4 1 73 13 80
2014 Security 30 25 20 9 11 5 1 58 21 82
2014 Science and technology 26 19 32 5 13 5 0 47 20 20
2014 Legal services 33 23 14 15 9 6 0 59 26 21
2014 Administration and operations 35 26 15 12 7 4 1 65 19 1610
2014 Human resources 36 25 15 12 6 5 2 65 19 199
2014 Financial management 34 34 17 8 5 1 1 69 13 193
2014 Procurement 32 0 6 41 16 4 0 34 60 21
2014 Materiel management 51 24 0 8 16 0 0 76 24 13
2014 Information management 30 28 15 9 13 4 0 60 23 161
2014 Information technology 30 27 16 11 11 4 1 60 23 255
2014 Internal audit 24 37 32 0 0 6 0 65 0 16
2014 Evaluation 39 26 19 8 5 4 0 67 13 60
2014 Other services to the public 35 26 18 8 8 4 1 64 17 560
2014 None of the above 38 26 19 9 5 4 1 66 14 826
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 33 31 36 355
2017 Health care practitioners 42 35 22 17
2017 Federal regulators 27 35 39 15
2017 Compliance, inspection and enforcement 37 34 29 84
2017 Communications or public affairs 30 39 31 97
2017 Access to information and privacy 23 47 30 64
2017 Security 33 37 30 74
2017 Legal services 58 23 19 18
2017 Administration and operations 29 38 33 1583
2017 Human resources 27 41 32 208
2017 Financial management 27 42 31 180
2017 Procurement 39 42 19 23
2017 Materiel management 18 40 42 17
2017 Information management 33 28 39 133
2017 Information technology 24 38 38 209
2017 Internal audit 47 29 24 17
2017 Evaluation 31 39 30 33
2017 Data sciences 33 31 36 51
2017 Policy 41 24 35 312
2017 Project management 39 26 36 231
2017 Other services to the public 21 46 32 286
2017 None of the above 26 42 31 534
2014 Client contact centre 34 29 37 339
2014 Health care practitioners 20 25 56 20
2014 Federal regulators 41 28 31 39
2014 Compliance, inspection and enforcement 26 43 31 97
2014 Communications or public affairs 36 29 35 125
2014 Access to information and privacy 33 37 30 80
2014 Security 34 36 31 82
2014 Science and technology 19 26 55 20
2014 Legal services 39 24 37 21
2014 Administration and operations 29 37 35 1610
2014 Human resources 42 26 32 200
2014 Financial management 35 32 33 193
2014 Procurement 49 20 31 21
2014 Materiel management 39 47 14 13
2014 Information management 29 32 39 161
2014 Information technology 31 31 38 256
2014 Internal audit 43 24 33 16
2014 Evaluation 23 40 37 60
2014 Other services to the public 19 44 36 559
2014 None of the above 28 36 36 825

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Client contact centre 5 31 47 8 5 3 116
2017 Compliance, inspection and enforcement 17 27 15 12 6 22 29
2017 Communications or public affairs 7 35 41 7 10 0 29
2017 Access to information and privacy 20 27 32 0 21 0 15
2017 Security 4 48 40 8 0 0 25
2017 Administration and operations 11 45 22 7 9 7 455
2017 Human resources 5 54 28 0 4 10 55
2017 Financial management 10 37 44 0 6 2 48
2017 Information management 15 26 20 8 26 4 41
2017 Information technology 16 23 49 4 7 2 50
2017 Evaluation 10 31 49 10 0 0 10
2017 Data sciences 12 49 33 0 0 5 16
2017 Policy 1 44 35 5 7 7 129
2017 Project management 5 49 35 0 2 9 91
2017 Other services to the public 11 38 28 3 9 11 62
2017 None of the above 11 37 23 6 12 11 140
2014 Client contact centre 4 34 48 7 9999 7 113
2014 Federal regulators 0 60 33 0 9999 6 16
2014 Compliance, inspection and enforcement 24 31 19 3 9999 22 26
2014 Communications or public affairs 5 27 40 6 9999 23 45
2014 Access to information and privacy 11 46 31 0 9999 12 26
2014 Security 11 22 48 4 9999 15 27
2014 Administration and operations 11 41 27 8 9999 13 466
2014 Human resources 13 20 38 8 9999 20 84
2014 Financial management 8 55 22 6 9999 10 68
2014 Procurement 0 9 74 0 9999 17 11
2014 Information management 7 30 31 14 9999 17 46
2014 Information technology 10 28 51 5 9999 6 79
2014 Evaluation 8 22 14 22 9999 34 14
2014 Other services to the public 17 23 27 16 9999 18 105
2014 None of the above 11 39 25 9 9999 16 229
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 12 88 355
2017 Compliance, inspection and enforcement 18 82 84
2017 Communications or public affairs 18 82 97
2017 Access to information and privacy 13 87 64
2017 Security 15 85 74
2017 Legal services 0 100 17
2017 Administration and operations 17 83 1582
2017 Human resources 10 90 208
2017 Financial management 10 90 181
2017 Procurement 0 100 23
2017 Information management 15 85 133
2017 Information technology 11 89 209
2017 Data sciences 15 85 49
2017 Policy 12 88 312
2017 Project management 18 82 232
2017 Other services to the public 14 86 288
2017 None of the above 15 85 534
2014 Client contact centre 13 87 339
2014 Federal regulators 18 82 39
2014 Compliance, inspection and enforcement 8 92 97
2014 Communications or public affairs 12 88 125
2014 Access to information and privacy 12 88 80
2014 Security 14 86 82
2014 Legal services 41 59 21
2014 Administration and operations 14 86 1611
2014 Human resources 13 87 200
2014 Financial management 12 88 193
2014 Procurement 37 63 21
2014 Information management 25 75 161
2014 Information technology 16 84 255
2014 Evaluation 15 85 60
2014 Other services to the public 17 83 558
2014 None of the above 14 86 823

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 42
2017 Compliance, inspection and enforcement 63 16
2017 Communications or public affairs 44 18
2017 Administration and operations 51 275
2017 Human resources 49 20
2017 Financial management 48 19
2017 Information management 77 21
2017 Information technology 39 23
2017 Policy 45 38
2017 Project management 38 43
2017 Other services to the public 45 42
2017 None of the above 56 81
2014 Client contact centre 48 42
2014 Access to information and privacy 71 10
2014 Security 63 11
2014 Administration and operations 57 222
2014 Human resources 29 25
2014 Financial management 47 22
2014 Information management 44 40
2014 Information technology 41 39
2014 Other services to the public 40 95
2014 None of the above 46 118

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 76 42
2017 Compliance, inspection and enforcement 62 16
2017 Communications or public affairs 78 18
2017 Security 63 11
2017 Administration and operations 53 275
2017 Human resources 50 20
2017 Financial management 57 19
2017 Information management 61 21
2017 Information technology 74 23
2017 Policy 76 38
2017 Project management 87 43
2017 Other services to the public 69 42
2017 None of the above 58 81
2014 Client contact centre 69 42
2014 Communications or public affairs 74 15
2014 Access to information and privacy 90 10
2014 Security 55 11
2014 Administration and operations 58 222
2014 Human resources 83 25
2014 Financial management 44 22
2014 Information management 63 40
2014 Information technology 62 39
2014 Other services to the public 66 95
2014 None of the above 62 118

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 18
2017 Administration and operations 9 275
2017 Policy 0 38
2017 None of the above 9 81
2014 Client contact centre 0 42
2014 Communications or public affairs 0 15
2014 Access to information and privacy 0 10
2014 Security 0 11
2014 Administration and operations 5 222
2014 Information management 0 40
2014 Other services to the public 5 95
2014 None of the above 9 118

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 42
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 18
2017 Security 0 11
2017 Administration and operations 0 275
2017 Human resources 0 20
2017 Financial management 0 19
2017 Information management 0 21
2017 Information technology 0 23
2017 Policy 0 38
2017 Project management 0 43
2017 Other services to the public 0 42
2017 None of the above 0 81
2014 Client contact centre 0 42
2014 Communications or public affairs 0 15
2014 Access to information and privacy 0 10
2014 Security 0 11
2014 Administration and operations 0 222
2014 Human resources 0 25
2014 Financial management 0 22
2014 Information management 0 40
2014 Information technology 0 39
2014 Other services to the public 0 95
2014 None of the above 0 118

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 18
2017 Security 0 11
2017 Administration and operations 5 275
2017 Financial management 0 19
2017 Information management 0 21
2017 Information technology 0 23
2017 Policy 0 38
2017 None of the above 7 81
2014 Access to information and privacy 0 10
2014 Administration and operations 2 222
2014 Financial management 0 22

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 18
2017 Security 0 11
2017 Administration and operations 6 275
2017 Human resources 0 20
2017 Financial management 0 19
2017 Information technology 0 23
2017 None of the above 6 81
2014 Administration and operations 7 222
2014 Financial management 0 22
2014 Information management 0 40
2014 Information technology 0 39
2014 Other services to the public 8 95

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 18
2017 Security 0 11
2017 Administration and operations 5 275
2017 Financial management 0 19
2017 Information technology 0 23
2014 Communications or public affairs 0 15
2014 Access to information and privacy 0 10
2014 Administration and operations 3 222
2014 Human resources 0 25
2014 Financial management 0 22
2014 Information management 13 40

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 43
2017 Compliance, inspection and enforcement 31 16
2017 Communications or public affairs 33 18
2017 Administration and operations 34 275
2017 Human resources 34 20
2017 Information management 33 21
2017 Information technology 25 24
2017 Policy 29 38
2017 Project management 41 43
2017 Other services to the public 38 42
2017 None of the above 36 81
2014 Client contact centre 27 42
2014 Communications or public affairs 33 15
2014 Administration and operations 33 221
2014 Financial management 46 22
2014 Information management 37 40
2014 Information technology 54 39
2014 Other services to the public 34 95
2014 None of the above 36 118

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 39 43
2017 Compliance, inspection and enforcement 56 16
2017 Communications or public affairs 33 18
2017 Administration and operations 38 275
2017 Financial management 26 19
2017 Information management 47 21
2017 Information technology 29 24
2017 Policy 37 38
2017 Project management 38 43
2017 Other services to the public 43 42
2017 None of the above 38 81
2014 Client contact centre 35 42
2014 Communications or public affairs 53 15
2014 Access to information and privacy 62 10
2014 Administration and operations 34 221
2014 Human resources 40 25
2014 Financial management 45 22
2014 Information management 39 40
2014 Information technology 49 39
2014 Other services to the public 40 95
2014 None of the above 42 118

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 37 43
2017 Compliance, inspection and enforcement 49 16
2017 Administration and operations 43 275
2017 Financial management 38 19
2017 Information management 58 21
2017 Information technology 58 24
2017 Policy 55 38
2017 Project management 52 43
2017 Other services to the public 41 42
2017 None of the above 47 81
2014 Client contact centre 48 42
2014 Communications or public affairs 41 15
2014 Access to information and privacy 71 10
2014 Administration and operations 41 221
2014 Human resources 56 25
2014 Financial management 35 22
2014 Information management 45 40
2014 Information technology 46 39
2014 Other services to the public 53 95
2014 None of the above 41 118

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 51 43
2017 Compliance, inspection and enforcement 32 16
2017 Communications or public affairs 39 18
2017 Security 63 11
2017 Administration and operations 39 275
2017 Financial management 44 19
2017 Information management 53 21
2017 Information technology 38 24
2017 Policy 37 38
2017 Project management 53 43
2017 Other services to the public 45 42
2017 None of the above 44 81
2014 Client contact centre 31 42
2014 Access to information and privacy 51 10
2014 Administration and operations 43 221
2014 Human resources 56 25
2014 Financial management 40 22
2014 Information management 46 40
2014 Information technology 44 39
2014 Other services to the public 44 95
2014 None of the above 40 118

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 30 43
2017 Compliance, inspection and enforcement 37 16
2017 Administration and operations 25 275
2017 Information management 24 21
2017 Information technology 29 24
2017 Policy 26 38
2017 Project management 33 43
2017 Other services to the public 29 42
2017 None of the above 20 81
2014 Client contact centre 19 42
2014 Security 45 11
2014 Administration and operations 26 221
2014 Human resources 19 25
2014 Financial management 36 22
2014 Information management 31 40
2014 Information technology 26 39
2014 Other services to the public 23 95
2014 None of the above 26 118

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 49 43
2017 Compliance, inspection and enforcement 57 16
2017 Communications or public affairs 50 18
2017 Security 55 11
2017 Administration and operations 55 275
2017 Human resources 51 20
2017 Financial management 46 19
2017 Information management 76 21
2017 Information technology 55 24
2017 Policy 63 38
2017 Project management 51 43
2017 Other services to the public 43 42
2017 None of the above 61 81
2014 Client contact centre 58 42
2014 Communications or public affairs 66 15
2014 Access to information and privacy 60 10
2014 Security 56 11
2014 Administration and operations 51 221
2014 Human resources 48 25
2014 Financial management 62 22
2014 Information management 60 40
2014 Information technology 41 39
2014 Other services to the public 45 95
2014 None of the above 48 118

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 28 43
2017 Compliance, inspection and enforcement 32 16
2017 Communications or public affairs 39 18
2017 Administration and operations 28 275
2017 Financial management 26 19
2017 Information management 38 21
2017 Information technology 29 24
2017 Policy 29 38
2017 Project management 47 43
2017 Other services to the public 31 42
2017 None of the above 34 81
2014 Client contact centre 29 42
2014 Communications or public affairs 40 15
2014 Administration and operations 32 221
2014 Human resources 48 25
2014 Financial management 55 22
2014 Information management 41 40
2014 Information technology 46 39
2014 Other services to the public 35 95
2014 None of the above 34 118

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 43
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 18
2017 Security 0 11
2017 Human resources 0 20
2017 Financial management 0 19
2017 Information management 0 21
2017 Information technology 0 24
2017 Project management 0 43
2017 Other services to the public 0 42
2017 None of the above 0 81
2014 Communications or public affairs 0 15
2014 Access to information and privacy 0 10
2014 Human resources 0 25
2014 Financial management 0 22
2014 Information technology 0 39
2014 Other services to the public 0 95

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 43
2017 Security 0 11
2017 Administration and operations 7 275
2017 None of the above 12 81
2014 Communications or public affairs 0 15
2014 Administration and operations 10 221
2014 Financial management 0 22
2014 None of the above 6 118

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 21 43
2017 Compliance, inspection and enforcement 0 16
2017 Administration and operations 7 275
2017 Human resources 0 20
2017 Other services to the public 14 42
2014 Administration and operations 11 221
2014 Information technology 18 39
2014 Other services to the public 8 95
2014 None of the above 11 118

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 51 43
2017 Compliance, inspection and enforcement 49 16
2017 Communications or public affairs 44 18
2017 Security 45 11
2017 Administration and operations 43 275
2017 Financial management 28 19
2017 Information management 61 21
2017 Information technology 50 24
2017 Policy 40 38
2017 Project management 54 43
2017 Other services to the public 34 42
2017 None of the above 57 81
2014 Client contact centre 57 42
2014 Communications or public affairs 47 15
2014 Access to information and privacy 60 10
2014 Administration and operations 44 221
2014 Human resources 60 25
2014 Financial management 27 22
2014 Information management 62 40
2014 Information technology 36 39
2014 Other services to the public 54 95
2014 None of the above 42 118

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 43
2017 Administration and operations 23 275
2017 Financial management 35 19
2017 Policy 16 38
2017 Project management 28 43
2017 Other services to the public 29 42
2017 None of the above 25 81
2014 Client contact centre 11 42
2014 Administration and operations 23 221
2014 Financial management 23 22
2014 Information management 23 40
2014 Information technology 33 39
2014 Other services to the public 27 95
2014 None of the above 23 118

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 14 275
2017 Policy 13 38
2017 Project management 12 43
2017 Other services to the public 26 42
2017 None of the above 14 81
2014 Administration and operations 15 221
2014 Other services to the public 14 95
2014 None of the above 11 118

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 49 43
2017 Compliance, inspection and enforcement 50 16
2017 Communications or public affairs 67 18
2017 Security 45 11
2017 Administration and operations 50 275
2017 Human resources 58 20
2017 Financial management 30 19
2017 Information management 48 21
2017 Information technology 54 24
2017 Policy 55 38
2017 Project management 43 43
2017 Other services to the public 33 42
2017 None of the above 54 81
2014 Client contact centre 39 42
2014 Communications or public affairs 53 15
2014 Access to information and privacy 69 10
2014 Administration and operations 54 221
2014 Human resources 46 24
2014 Financial management 63 22
2014 Information management 49 40
2014 Information technology 64 39
2014 Other services to the public 49 94
2014 None of the above 54 118

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 23 43
2017 Communications or public affairs 28 18
2017 Security 0 11
2017 Administration and operations 25 275
2017 Human resources 36 20
2017 Information management 28 21
2017 Information technology 34 24
2017 Policy 26 38
2017 Project management 24 43
2017 Other services to the public 26 42
2017 None of the above 30 81
2014 Client contact centre 21 42
2014 Administration and operations 28 221
2014 Financial management 31 22
2014 Information management 32 40
2014 Information technology 34 39
2014 Other services to the public 29 94
2014 None of the above 33 118

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Security 0 11
2017 Administration and operations 6 275
2017 None of the above 7 81
2014 Client contact centre 14 42
2014 Administration and operations 6 221
2014 Information management 15 40
2014 Information technology 18 39
2014 Other services to the public 9 94
2014 None of the above 15 118

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 33 43
2017 Administration and operations 15 275
2017 Human resources 0 20
2017 Financial management 0 19
2017 Information management 25 21
2017 Project management 14 43
2017 Other services to the public 26 42
2017 None of the above 18 81
2014 Client contact centre 36 42
2014 Administration and operations 20 221
2014 Information management 21 40
2014 Information technology 26 39
2014 Other services to the public 17 94
2014 None of the above 19 118

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Security 0 11
2017 Administration and operations 10 275
2017 Policy 16 38
2017 Project management 16 43
2017 None of the above 13 81
2014 Client contact centre 16 42
2014 Administration and operations 11 221
2014 Human resources 0 24
2014 Information management 14 40
2014 Other services to the public 7 94
2014 None of the above 14 118

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Administration and operations 5 275
2017 Human resources 0 20
2017 Financial management 0 19
2017 None of the above 6 81
2014 Client contact centre 22 42
2014 Communications or public affairs 0 15
2014 Administration and operations 3 221
2014 Financial management 0 22
2014 Information management 16 40
2014 Other services to the public 7 94
2014 None of the above 7 118

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 43
2017 Compliance, inspection and enforcement 31 16
2017 Administration and operations 11 275
2017 Information technology 20 24
2017 Policy 18 38
2017 Other services to the public 12 42
2017 None of the above 20 81
2014 Communications or public affairs 0 15
2014 Administration and operations 17 221
2014 Information technology 18 39
2014 Other services to the public 16 94
2014 None of the above 15 118

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 18
2017 Administration and operations 5 275
2017 Policy 19 38
2017 Project management 12 43
2017 None of the above 10 81
2014 Communications or public affairs 32 15
2014 Access to information and privacy 0 10
2014 Administration and operations 13 221
2014 Information technology 16 39
2014 Other services to the public 5 94
2014 None of the above 9 118

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 43
2017 Compliance, inspection and enforcement 37 16
2017 Communications or public affairs 33 18
2017 Administration and operations 31 275
2017 Human resources 23 20
2017 Financial management 53 19
2017 Information management 28 21
2017 Information technology 21 24
2017 Policy 24 38
2017 Project management 35 43
2017 Other services to the public 40 42
2017 None of the above 29 81
2014 Client contact centre 17 42
2014 Administration and operations 23 221
2014 Human resources 42 24
2014 Information management 17 40
2014 Information technology 13 39
2014 Other services to the public 34 94
2014 None of the above 27 118

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 14 42
2017 Administration and operations 15 260
2017 Policy 14 37
2017 Other services to the public 15 40
2017 None of the above 14 75
2014 Client contact centre 27 33
2014 Security 0 10
2014 Administration and operations 10 215
2014 Information management 21 34
2014 Other services to the public 14 88
2014 None of the above 10 109

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 30 17
2017 Administration and operations 20 260
2017 Human resources 47 20
2017 Information management 33 19
2017 Policy 16 37
2017 Project management 12 42
2017 Other services to the public 20 40
2017 None of the above 13 75
2014 Client contact centre 19 33
2014 Security 50 10
2014 Administration and operations 18 215
2014 Financial management 33 22
2014 Information management 21 34
2014 Information technology 16 37
2014 Other services to the public 16 88
2014 None of the above 21 109

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 12 260
2017 Human resources 36 20
2017 Project management 12 42
2014 Client contact centre 18 33
2014 Administration and operations 10 215
2014 Information technology 22 37
2014 Other services to the public 14 88
2014 None of the above 15 109

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Administration and operations 6 260
2017 Human resources 23 20
2017 Policy 13 37
2017 None of the above 9 75
2014 Administration and operations 7 215
2014 Financial management 22 22
2014 Information management 15 34
2014 Other services to the public 9 88
2014 None of the above 5 109

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 12 42
2017 Administration and operations 11 260
2017 Financial management 0 18
2017 None of the above 13 75
2014 Security 0 10
2014 Administration and operations 14 215
2014 Information management 14 34
2014 Information technology 16 37
2014 Other services to the public 11 88
2014 None of the above 11 109

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 42
2017 Communications or public affairs 35 17
2017 Administration and operations 17 260
2017 Human resources 0 20
2017 Financial management 28 18
2017 Policy 16 37
2017 Project management 17 42
2017 Other services to the public 12 40
2017 None of the above 14 75
2014 Client contact centre 15 33
2014 Security 0 10
2014 Administration and operations 11 215
2014 Other services to the public 12 88
2014 None of the above 16 109

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 42
2017 Compliance, inspection and enforcement 32 16
2017 Communications or public affairs 0 17
2017 Administration and operations 12 260
2017 Policy 21 37
2017 Project management 36 42
2017 Other services to the public 15 40
2017 None of the above 15 75
2014 Administration and operations 19 215
2014 Other services to the public 14 88
2014 None of the above 16 109

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 11 260
2017 Financial management 0 18
2017 Project management 19 42
2017 None of the above 8 75
2014 Administration and operations 7 215
2014 Other services to the public 7 88
2014 None of the above 10 109

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 10 260
2017 Information management 0 19
2017 Policy 16 37
2017 Project management 17 42
2017 None of the above 13 75
2014 Communications or public affairs 0 15
2014 Administration and operations 9 215
2014 Human resources 23 23
2014 Financial management 31 22
2014 Information technology 13 37
2014 Other services to the public 12 88
2014 None of the above 10 109

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 42
2017 Administration and operations 23 260
2017 Information management 26 19
2017 Project management 34 42
2017 Other services to the public 33 40
2017 None of the above 22 75
2014 Client contact centre 27 33
2014 Administration and operations 22 215
2014 Financial management 27 22
2014 Information management 32 34
2014 Information technology 16 37
2014 Other services to the public 23 88
2014 None of the above 25 109

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 17 42
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 17
2017 Administration and operations 9 260
2017 Human resources 0 20
2017 Project management 12 42
2017 None of the above 6 75
2014 Security 0 10
2014 Administration and operations 11 215
2014 Information management 15 34
2014 Information technology 14 37
2014 Other services to the public 7 88
2014 None of the above 9 109

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 53 42
2017 Compliance, inspection and enforcement 31 16
2017 Communications or public affairs 47 17
2017 Administration and operations 43 260
2017 Human resources 41 20
2017 Financial management 43 18
2017 Information management 42 19
2017 Information technology 39 23
2017 Policy 30 37
2017 Project management 53 42
2017 Other services to the public 40 40
2017 None of the above 39 75
2014 Client contact centre 48 33
2014 Communications or public affairs 60 15
2014 Administration and operations 45 215
2014 Human resources 57 23
2014 Financial management 31 22
2014 Information management 47 34
2014 Information technology 41 37
2014 Other services to the public 46 88
2014 None of the above 48 109

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 17
2017 Human resources 0 20
2017 Financial management 0 18
2017 Information technology 0 23
2017 Policy 0 37
2017 Project management 0 42
2017 None of the above 0 75
2014 Client contact centre 0 33
2014 Communications or public affairs 0 15
2014 Security 0 10
2014 Human resources 0 23
2014 Information management 0 34
2014 Other services to the public 0 88

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 45 42
2017 Compliance, inspection and enforcement 50 16
2017 Communications or public affairs 41 17
2017 Administration and operations 48 260
2017 Human resources 30 20
2017 Financial management 38 18
2017 Information management 41 19
2017 Information technology 43 23
2017 Policy 46 37
2017 Project management 50 42
2017 Other services to the public 58 40
2017 None of the above 49 75
2014 Client contact centre 32 33
2014 Communications or public affairs 61 15
2014 Security 49 10
2014 Administration and operations 49 215
2014 Human resources 39 23
2014 Financial management 34 22
2014 Information management 43 34
2014 Information technology 49 37
2014 Other services to the public 50 88
2014 None of the above 51 109

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 16
2017 Communications or public affairs 0 17
2017 Human resources 0 20
2017 Financial management 0 18
2017 Information management 0 19
2017 Information technology 0 23
2017 Policy 0 37
2017 Other services to the public 0 40
2017 None of the above 0 75

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 17
2017 Administration and operations 12 260
2017 Human resources 0 20
2017 Project management 12 42
2017 Other services to the public 15 40
2017 None of the above 23 75
2014 Administration and operations 16 215
2014 Human resources 0 23
2014 Information technology 19 37
2014 Other services to the public 9 88
2014 None of the above 10 109

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 91 9 43
2017 Compliance, inspection and enforcement 94 6 16
2017 Communications or public affairs 84 16 18
2017 Security 100 0 11
2017 Administration and operations 96 4 275
2017 Human resources 85 15 20
2017 Financial management 94 6 19
2017 Information management 96 4 21
2017 Information technology 92 8 24
2017 Policy 87 13 38
2017 Project management 79 21 42
2017 Other services to the public 93 7 42
2017 None of the above 89 11 81

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 16 18 4 6 30 8 55 16 354
2017 Health care practitioners 16 36 12 6 0 30 0 75 8 17
2017 Federal regulators 21 7 40 0 7 13 13 37 9 15
2017 Compliance, inspection and enforcement 11 27 17 6 5 25 9 59 15 83
2017 Communications or public affairs 17 14 16 5 4 26 17 56 16 97
2017 Access to information and privacy 38 16 18 3 3 11 11 69 8 64
2017 Security 17 20 17 8 4 24 10 56 18 74
2017 Legal services 19 19 14 0 0 14 34 73 0 18
2017 Administration and operations 19 19 20 7 5 23 9 55 17 1585
2017 Human resources 19 19 14 3 1 29 15 68 7 208
2017 Financial management 23 19 12 3 3 31 10 71 9 180
2017 Procurement 12 32 13 5 0 34 4 71 8 23
2017 Materiel management 34 24 11 6 6 13 5 70 16 17
2017 Information management 22 15 12 6 5 32 8 62 19 132
2017 Information technology 17 16 23 3 5 27 9 51 12 208
2017 Internal audit 18 28 12 0 0 30 12 79 0 17
2017 Evaluation 16 18 30 0 9 18 10 46 13 33
2017 Data sciences 28 21 5 5 4 18 18 77 14 51
2017 Policy 14 11 19 4 2 39 10 50 13 312
2017 Project management 13 16 19 7 6 28 11 48 21 231
2017 Other services to the public 19 17 16 4 6 31 7 58 16 287
2017 None of the above 20 16 20 6 6 22 9 52 18 532
2014 Client contact centre 23 17 16 4 3 26 12 64 11 339
2014 Health care practitioners 35 13 20 6 0 21 4 65 8 20
2014 Federal regulators 18 16 13 8 8 33 5 54 26 39
2014 Compliance, inspection and enforcement 13 15 20 8 3 34 7 47 19 97
2014 Communications or public affairs 13 17 20 3 5 30 13 51 13 125
2014 Access to information and privacy 21 16 15 8 1 19 20 60 15 80
2014 Security 20 17 20 4 8 23 9 54 17 82
2014 Science and technology 16 20 15 5 13 20 10 52 27 20
2014 Legal services 17 5 13 10 19 32 4 34 45 21
2014 Administration and operations 20 17 18 6 5 26 9 56 16 1612
2014 Human resources 20 15 13 4 2 38 9 65 11 200
2014 Financial management 15 19 16 2 4 29 14 61 11 193
2014 Procurement 15 0 33 12 10 30 0 22 31 21
2014 Materiel management 37 8 16 0 8 22 8 65 12 13
2014 Information management 20 17 19 10 7 21 6 51 24 161
2014 Information technology 22 17 14 6 6 27 9 60 18 256
2014 Internal audit 13 17 13 0 6 38 13 61 13 16
2014 Evaluation 16 14 13 9 8 32 8 49 29 60
2014 Other services to the public 17 18 21 7 6 23 8 50 19 560
2014 None of the above 19 14 19 6 5 30 8 54 16 825

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 26 19 5 4 16 2 65 12 352
2017 Health care practitioners 19 52 0 6 0 24 0 93 7 17
2017 Federal regulators 34 20 26 13 0 7 0 58 14 15
2017 Compliance, inspection and enforcement 27 33 24 2 3 9 1 67 6 84
2017 Communications or public affairs 28 22 20 2 5 16 7 65 9 97
2017 Access to information and privacy 43 23 15 2 2 11 5 78 4 64
2017 Security 30 30 25 3 3 8 1 66 6 74
2017 Legal services 36 23 19 0 0 5 17 76 0 18
2017 Administration and operations 33 29 18 6 4 9 2 69 11 1583
2017 Human resources 33 32 16 2 1 12 4 77 4 208
2017 Financial management 34 34 14 2 3 13 0 78 5 181
2017 Procurement 32 48 8 0 0 12 0 91 0 22
2017 Materiel management 57 25 5 6 6 0 0 82 13 17
2017 Information management 33 29 10 6 4 17 1 76 12 132
2017 Information technology 25 26 24 3 4 17 3 62 9 208
2017 Internal audit 42 40 12 0 0 0 6 87 0 17
2017 Evaluation 25 27 21 3 9 11 3 61 14 33
2017 Data sciences 38 27 7 4 4 13 7 81 9 51
2017 Policy 28 27 18 3 2 18 2 70 7 312
2017 Project management 28 23 19 8 5 15 2 62 15 232
2017 Other services to the public 35 25 17 6 4 13 1 70 11 286
2017 None of the above 31 28 18 4 5 12 2 69 10 531
2014 Client contact centre 34 27 14 4 3 15 2 74 9 339
2014 Health care practitioners 44 31 10 0 0 15 0 88 0 20
2014 Federal regulators 31 18 11 13 8 18 2 61 26 39
2014 Compliance, inspection and enforcement 25 25 17 9 3 20 1 64 15 97
2014 Communications or public affairs 27 26 20 2 2 21 2 68 6 125
2014 Access to information and privacy 36 32 14 8 1 6 2 75 10 80
2014 Security 27 24 27 4 5 10 2 59 10 82
2014 Science and technology 16 25 11 5 13 30 0 58 27 20
2014 Legal services 22 24 9 15 14 16 0 56 34 21
2014 Administration and operations 33 26 18 5 3 14 2 69 10 1611
2014 Human resources 25 30 16 3 2 24 0 72 7 199
2014 Financial management 23 36 20 1 2 16 1 72 3 193
2014 Procurement 20 23 25 6 6 21 0 54 15 21
2014 Materiel management 37 14 16 8 0 24 0 68 11 13
2014 Information management 34 24 17 8 6 10 1 65 16 161
2014 Information technology 27 26 17 4 6 17 2 66 13 256
2014 Internal audit 6 36 6 13 6 26 6 63 28 16
2014 Evaluation 33 22 10 10 8 17 0 66 22 60
2014 Other services to the public 31 28 19 7 3 11 1 67 12 560
2014 None of the above 31 25 19 5 3 16 1 67 10 824
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 35 14 18 8 4 3 57 28 355
2017 Health care practitioners 30 46 7 0 12 0 7 81 12 17
2017 Federal regulators 47 39 7 0 7 0 0 86 7 15
2017 Compliance, inspection and enforcement 25 47 14 7 3 0 4 75 11 84
2017 Communications or public affairs 20 52 9 6 2 2 8 81 9 97
2017 Access to information and privacy 34 33 14 6 5 5 3 73 12 64
2017 Security 25 49 15 5 1 1 4 78 7 74
2017 Legal services 19 33 5 10 5 0 30 73 20 18
2017 Administration and operations 26 48 8 8 3 2 4 79 12 1584
2017 Human resources 23 36 11 3 2 2 24 79 6 208
2017 Financial management 26 50 8 7 2 2 6 82 9 181
2017 Procurement 22 33 18 12 5 5 5 61 19 23
2017 Materiel management 30 45 13 11 0 0 0 75 11 17
2017 Information management 16 53 10 6 4 5 6 77 12 133
2017 Information technology 33 48 10 4 0 2 2 85 5 210
2017 Internal audit 23 29 0 12 0 19 18 81 19 17
2017 Evaluation 15 55 12 9 6 3 0 72 16 33
2017 Data sciences 24 30 14 6 7 6 13 67 16 50
2017 Policy 23 46 10 7 2 3 8 79 10 311
2017 Project management 27 50 10 8 2 0 2 79 10 230
2017 Other services to the public 27 48 8 6 4 2 5 81 11 287
2017 None of the above 25 44 11 7 4 3 5 75 12 533
2014 Client contact centre 21 43 16 9 4 4 2 69 14 339
2014 Health care practitioners 38 47 9 0 6 0 0 85 6 20
2014 Federal regulators 28 56 5 6 3 0 3 86 8 39
2014 Compliance, inspection and enforcement 21 56 7 5 3 0 8 83 9 97
2014 Communications or public affairs 18 51 10 7 2 6 5 78 11 125
2014 Access to information and privacy 21 50 5 5 1 10 8 86 8 80
2014 Security 25 53 11 5 1 0 4 81 7 81
2014 Science and technology 36 50 11 0 4 0 0 86 4 20
2014 Legal services 18 44 6 10 0 9 13 80 13 21
2014 Administration and operations 27 47 9 6 4 2 5 80 10 1610
2014 Human resources 32 32 8 2 2 2 21 84 5 200
2014 Financial management 28 50 11 5 1 0 4 82 6 193
2014 Procurement 34 43 0 23 0 0 0 77 23 21
2014 Materiel management 0 48 23 8 8 14 0 56 18 13
2014 Information management 17 46 11 9 4 5 8 73 14 161
2014 Information technology 31 49 11 3 1 3 2 84 4 256
2014 Internal audit 17 57 6 6 7 6 0 79 14 16
2014 Evaluation 16 50 10 15 3 2 3 70 19 60
2014 Other services to the public 24 46 10 5 2 3 9 80 8 559
2014 None of the above 23 45 9 5 3 5 9 79 10 825

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 9 19 18 12 13 23 5 40 35 354
2017 Health care practitioners 11 30 24 4 0 18 13 59 6 17
2017 Federal regulators 27 27 19 7 7 13 0 62 15 15
2017 Compliance, inspection and enforcement 5 23 24 10 3 29 7 42 21 83
2017 Communications or public affairs 10 12 23 5 3 33 12 42 15 96
2017 Access to information and privacy 21 20 17 0 6 22 14 64 10 64
2017 Security 12 21 16 5 7 27 12 54 20 73
2017 Legal services 14 14 9 14 9 9 30 46 39 18
2017 Administration and operations 13 24 21 10 5 20 7 51 21 1581
2017 Human resources 12 18 15 3 2 26 24 60 10 208
2017 Financial management 17 21 13 3 2 33 12 69 8 179
2017 Procurement 5 30 12 13 4 36 0 55 26 23
2017 Materiel management 30 29 17 6 11 6 0 63 19 17
2017 Information management 14 23 14 6 4 30 8 59 18 132
2017 Information technology 14 24 24 6 4 20 7 53 14 210
2017 Internal audit 6 23 23 6 0 24 18 50 10 17
2017 Evaluation 12 25 18 3 6 33 3 57 14 33
2017 Data sciences 13 17 19 6 4 27 15 52 16 50
2017 Policy 5 14 25 4 3 39 10 37 14 312
2017 Project management 8 18 22 10 6 26 10 40 25 229
2017 Other services to the public 13 23 20 11 6 21 7 49 24 288
2017 None of the above 13 24 19 9 6 20 9 52 22 529
2014 Client contact centre 19 23 19 8 5 22 4 57 17 339
2014 Health care practitioners 15 25 23 4 6 15 12 54 15 20
2014 Federal regulators 10 16 15 21 5 20 12 38 39 39
2014 Compliance, inspection and enforcement 5 25 20 8 11 21 10 44 27 97
2014 Communications or public affairs 7 13 28 6 7 27 12 32 21 125
2014 Access to information and privacy 13 22 15 7 2 24 17 58 16 80
2014 Security 12 17 31 8 4 16 12 41 16 81
2014 Science and technology 16 15 20 5 9 30 5 47 22 20
2014 Legal services 8 10 20 14 0 36 13 35 27 21
2014 Administration and operations 11 23 20 8 6 22 10 49 22 1610
2014 Human resources 14 17 16 1 2 27 23 62 6 200
2014 Financial management 9 22 22 4 2 28 13 52 10 193
2014 Procurement 4 15 26 8 20 17 8 26 38 21
2014 Materiel management 0 23 39 8 0 23 8 33 11 13
2014 Information management 9 22 18 7 5 25 14 51 21 161
2014 Information technology 12 25 21 7 4 22 9 53 16 256
2014 Internal audit 0 24 13 6 0 38 19 55 15 16
2014 Evaluation 7 18 18 13 4 30 10 41 28 60
2014 Other services to the public 13 21 20 9 4 18 15 51 19 558
2014 None of the above 10 19 21 6 5 26 14 47 18 825

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 28 12 5 3 15 3 76 9 355
2017 Health care practitioners 32 43 12 0 0 7 7 86 0 17
2017 Federal regulators 54 40 0 0 7 0 0 93 7 15
2017 Compliance, inspection and enforcement 41 36 9 6 0 5 4 84 6 84
2017 Communications or public affairs 28 34 11 2 2 15 7 80 5 96
2017 Access to information and privacy 48 33 5 0 0 13 2 95 0 64
2017 Security 48 29 9 1 0 8 4 88 2 73
2017 Legal services 23 23 5 5 10 5 30 71 22 18
2017 Administration and operations 45 29 10 2 1 8 5 85 4 1583
2017 Human resources 42 24 7 1 0 6 20 88 2 208
2017 Financial management 45 29 8 2 1 10 5 87 3 181
2017 Procurement 55 26 4 0 0 10 5 95 0 23
2017 Materiel management 64 12 18 0 6 0 0 76 6 17
2017 Information management 40 31 8 1 1 13 6 87 3 133
2017 Information technology 51 27 9 2 1 8 2 86 4 209
2017 Internal audit 40 24 6 0 0 12 18 91 0 17
2017 Evaluation 34 45 9 0 3 9 0 86 3 33
2017 Data sciences 38 22 11 0 0 11 18 84 0 51
2017 Policy 39 25 12 2 1 13 9 82 3 312
2017 Project management 44 30 13 2 1 8 2 82 3 231
2017 Other services to the public 40 31 11 2 1 10 5 83 4 288
2017 None of the above 41 27 11 3 2 12 5 82 5 533
2014 Client contact centre 41 31 10 2 2 12 3 84 5 339
2014 Health care practitioners 43 23 15 0 0 10 10 82 0 20
2014 Federal regulators 41 23 14 13 3 2 5 68 17 39
2014 Compliance, inspection and enforcement 34 25 12 1 2 18 8 80 4 97
2014 Communications or public affairs 35 29 8 5 2 18 5 82 8 125
2014 Access to information and privacy 37 32 6 2 1 15 7 88 4 80
2014 Security 33 39 14 3 0 7 5 81 3 80
2014 Science and technology 45 41 5 4 4 0 0 87 8 20
2014 Legal services 18 39 5 10 0 15 13 79 13 21
2014 Administration and operations 41 30 10 2 1 11 6 84 4 1609
2014 Human resources 42 21 6 0 1 9 22 89 2 200
2014 Financial management 42 36 10 2 1 4 4 86 3 193
2014 Procurement 53 29 0 0 6 13 0 93 7 21
2014 Materiel management 34 31 21 0 0 14 0 76 0 13
2014 Information management 35 30 9 5 1 13 8 82 7 161
2014 Information technology 47 28 10 2 2 8 2 83 5 256
2014 Internal audit 36 26 6 6 0 26 0 83 9 16
2014 Evaluation 45 28 5 2 2 16 3 90 4 60
2014 Other services to the public 36 29 11 3 1 10 10 81 6 558
2014 None of the above 35 25 11 2 2 15 9 80 5 826

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 28 15 7 6 17 3 64 17 354
2017 Health care practitioners 38 30 13 6 0 7 7 79 6 17
2017 Federal regulators 40 47 0 7 0 7 0 93 7 15
2017 Compliance, inspection and enforcement 35 30 15 6 1 9 4 75 8 84
2017 Communications or public affairs 25 32 13 2 5 15 7 74 9 97
2017 Access to information and privacy 42 31 11 0 0 14 2 87 0 64
2017 Security 38 29 16 1 0 11 4 79 2 73
2017 Legal services 23 28 5 9 0 5 30 78 14 18
2017 Administration and operations 37 31 12 3 2 10 4 80 6 1582
2017 Human resources 33 26 11 1 0 9 19 83 2 205
2017 Financial management 41 29 10 2 0 12 6 85 3 178
2017 Procurement 60 26 4 0 0 10 0 96 0 23
2017 Materiel management 50 19 20 5 6 0 0 69 11 17
2017 Information management 31 29 12 4 2 16 6 77 7 133
2017 Information technology 42 31 11 3 2 10 2 82 5 209
2017 Internal audit 29 29 12 0 0 12 18 83 0 17
2017 Evaluation 30 40 12 0 3 15 0 82 4 33
2017 Data sciences 34 22 9 2 0 22 11 83 3 50
2017 Policy 29 29 15 2 1 16 8 76 4 312
2017 Project management 31 32 15 4 3 13 3 74 9 230
2017 Other services to the public 34 33 10 4 2 12 5 81 6 287
2017 None of the above 35 27 13 4 2 14 5 76 8 531
2014 Client contact centre 30 29 15 6 1 17 2 73 8 339
2014 Health care practitioners 37 28 23 0 0 6 6 73 0 20
2014 Federal regulators 30 29 11 13 3 10 5 69 18 39
2014 Compliance, inspection and enforcement 24 28 18 5 0 17 8 69 7 97
2014 Communications or public affairs 26 33 15 4 2 16 5 74 7 125
2014 Access to information and privacy 29 35 9 2 3 16 7 83 6 80
2014 Security 36 36 18 3 0 5 4 78 3 81
2014 Science and technology 36 35 5 0 9 15 0 83 11 20
2014 Legal services 13 39 10 5 0 20 13 78 7 21
2014 Administration and operations 33 29 12 4 2 14 6 77 8 1608
2014 Human resources 33 26 5 1 1 12 22 89 3 199
2014 Financial management 39 33 13 1 2 7 4 81 4 193
2014 Procurement 32 23 0 10 12 23 0 72 28 21
2014 Materiel management 17 40 21 0 0 14 8 73 0 13
2014 Information management 30 26 13 6 1 18 8 74 8 161
2014 Information technology 40 31 10 2 2 13 2 84 4 256
2014 Internal audit 24 32 6 13 0 26 0 74 17 16
2014 Evaluation 37 25 16 0 3 14 5 76 4 60
2014 Other services to the public 29 30 13 3 1 14 10 78 5 557
2014 None of the above 27 25 15 4 2 19 9 72 8 824
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 6 94 355
2017 Compliance, inspection and enforcement 13 87 83
2017 Communications or public affairs 9 91 97
2017 Access to information and privacy 8 92 64
2017 Security 7 93 74
2017 Administration and operations 8 92 1583
2017 Human resources 8 92 208
2017 Information management 6 94 133
2017 Information technology 7 93 210
2017 Policy 5 95 312
2017 Project management 10 90 232
2017 Other services to the public 5 95 288
2017 None of the above 6 94 532
2014 Client contact centre 8 92 337
2014 Health care practitioners 0 100 20
2014 Compliance, inspection and enforcement 9 91 96
2014 Communications or public affairs 6 94 124
2014 Access to information and privacy 7 93 80
2014 Administration and operations 7 93 1607
2014 Human resources 8 92 200
2014 Financial management 3 97 192
2014 Information management 12 88 160
2014 Information technology 6 94 254
2014 Other services to the public 8 92 558
2014 None of the above 6 94 824

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 57 21
2017 Administration and operations 33 123
2017 Human resources 35 15
2017 Policy 39 18
2017 Project management 32 25
2017 Other services to the public 31 16
2017 None of the above 30 33
2014 Client contact centre 32 27
2014 Administration and operations 39 118
2014 Human resources 31 16
2014 Information management 49 18
2014 Other services to the public 38 44
2014 None of the above 27 52

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 71 21
2017 Compliance, inspection and enforcement 91 11
2017 Administration and operations 81 123
2017 Human resources 71 15
2017 Information technology 93 15
2017 Policy 77 18
2017 Project management 92 25
2017 Other services to the public 75 16
2017 None of the above 85 33
2014 Client contact centre 69 27
2014 Administration and operations 74 118
2014 Human resources 75 16
2014 Information management 89 18
2014 Information technology 86 14
2014 Other services to the public 73 44
2014 None of the above 84 52

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 6 123
2017 Information technology 0 15
2017 Policy 0 18
2017 Other services to the public 0 16
2014 Client contact centre 0 27
2014 Administration and operations 4 118

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 0 123
2017 Human resources 0 15
2017 Information technology 0 15
2017 Policy 0 18
2017 Project management 0 25
2017 Other services to the public 0 16
2017 None of the above 0 33
2014 Administration and operations 0 118
2014 Human resources 0 16
2014 Information management 0 18
2014 Information technology 0 14
2014 Other services to the public 0 44
2014 None of the above 0 52

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Administration and operations 5 123
2017 Policy 0 18
2014 Administration and operations 5 118
2014 Human resources 0 16

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 5 123
2017 Human resources 0 15
2017 Information technology 0 15
2017 Policy 0 18
2017 Project management 0 25
2014 Administration and operations 4 118
2014 Human resources 0 16
2014 Information management 0 18
2014 Information technology 0 14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 9 123
2017 Human resources 0 15
2017 Policy 0 18
2017 None of the above 21 33
2014 Administration and operations 4 118
2014 Information management 0 18

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 21
2017 Administration and operations 25 122
2017 Information technology 33 15
2017 Policy 30 17
2017 Project management 20 25
2017 Other services to the public 50 16
2017 None of the above 20 34
2014 Client contact centre 26 27
2014 Administration and operations 23 118
2014 Human resources 0 16
2014 Other services to the public 20 44
2014 None of the above 21 52

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 19 122
2017 Human resources 0 15
2017 Information technology 40 15
2017 Other services to the public 37 16
2017 None of the above 27 34
2014 Administration and operations 18 118
2014 Other services to the public 29 44
2014 None of the above 20 52

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 21
2017 Administration and operations 17 122
2017 Other services to the public 38 16
2017 None of the above 15 34
2014 Client contact centre 30 27
2014 Administration and operations 19 118
2014 Other services to the public 15 44

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 9 122
2017 Human resources 0 15
2014 Client contact centre 0 27
2014 Administration and operations 6 118
2014 Human resources 0 16

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 29 122
2017 Policy 35 17
2017 Other services to the public 38 16
2017 None of the above 29 34
2014 Administration and operations 25 118
2014 Information management 28 18
2014 Other services to the public 21 44
2014 None of the above 19 52

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 46 11
2017 Administration and operations 21 122
2017 Policy 35 17
2017 Project management 32 25
2017 Other services to the public 38 16
2017 None of the above 14 34
2014 Administration and operations 21 118
2014 Information technology 40 15
2014 Other services to the public 14 44
2014 None of the above 15 52

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Information technology 0 15
2017 Policy 0 17
2017 Project management 0 25
2017 Other services to the public 0 16
2014 Client contact centre 0 27
2014 Administration and operations 6 118

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Human resources 0 15
2017 Information technology 0 15
2017 Policy 0 17
2017 Other services to the public 0 16

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 11 122
2017 Human resources 0 15
2017 None of the above 15 34
2014 Client contact centre 0 27
2014 Administration and operations 6 118
2014 None of the above 9 52

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 21
2017 Administration and operations 18 122
2017 Project management 20 25
2017 None of the above 23 34
2014 Client contact centre 23 27
2014 Administration and operations 15 118
2014 Other services to the public 14 44
2014 None of the above 25 52

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 0 122
2017 Human resources 0 15
2017 Information technology 0 15
2017 Policy 0 17
2017 Project management 0 25
2017 Other services to the public 0 16
2017 None of the above 0 34

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 16 122
2017 Human resources 0 15
2014 Administration and operations 17 118
2014 Other services to the public 19 44
2014 None of the above 17 52

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 0 122
2017 Human resources 0 15
2017 Information technology 0 15
2017 Policy 0 17
2017 Project management 0 25
2017 Other services to the public 0 16
2017 None of the above 0 34
2014 Client contact centre 0 27
2014 Administration and operations 0 118
2014 Human resources 0 16
2014 Information management 0 18
2014 Information technology 0 15
2014 Other services to the public 0 44
2014 None of the above 0 52

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 24 21
2017 Administration and operations 16 122
2017 Human resources 30 15
2017 Project management 20 25
2017 None of the above 23 34
2014 Client contact centre 39 27
2014 Administration and operations 22 118
2014 Human resources 56 16
2014 Information management 28 18
2014 Information technology 33 15
2014 Other services to the public 38 44
2014 None of the above 20 52

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 28 21
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 25 123
2017 Human resources 42 15
2017 Information technology 33 15
2017 Project management 36 25
2017 None of the above 28 32
2014 Client contact centre 24 27
2014 Administration and operations 32 118
2014 Information management 27 18
2014 Other services to the public 28 44
2014 None of the above 29 52

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 6 123
2017 Human resources 0 15
2017 Information technology 0 15
2014 Client contact centre 0 27
2014 Administration and operations 16 118
2014 Information management 32 18
2014 Other services to the public 12 44
2014 None of the above 15 52

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 5 123
2017 Human resources 0 15
2017 None of the above 0 32
2014 Administration and operations 4 118

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 16 123
2017 Human resources 0 15
2014 Administration and operations 21 118
2014 Other services to the public 14 44
2014 None of the above 10 52

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 5 123
2017 Human resources 0 15
2017 Information technology 0 15
2014 Administration and operations 5 118

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Administration and operations 5 123
2017 Human resources 0 15
2017 Project management 0 25
2014 Administration and operations 7 118
2014 Human resources 0 16
2014 Other services to the public 13 44

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 5 123
2017 Other services to the public 0 16
2014 Administration and operations 9 118
2014 None of the above 9 52

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 21
2017 Administration and operations 6 123
2017 Project management 0 25
2017 Other services to the public 0 16
2017 None of the above 0 32
2014 Administration and operations 5 118
2014 Human resources 0 16

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 62 21
2017 Compliance, inspection and enforcement 82 11
2017 Administration and operations 58 123
2017 Human resources 46 15
2017 Information technology 46 15
2017 Policy 50 18
2017 Project management 60 25
2017 Other services to the public 69 16
2017 None of the above 50 32
2014 Client contact centre 48 27
2014 Administration and operations 42 118
2014 Human resources 50 16
2014 Information management 38 18
2014 Information technology 53 15
2014 Other services to the public 49 44
2014 None of the above 53 52

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Human resources 0 15
2017 Information technology 0 14
2017 Policy 0 17
2017 Project management 0 25
2017 Other services to the public 0 14
2017 None of the above 16 31
2014 Administration and operations 7 110
2014 Information technology 0 14

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 11 117
2014 Administration and operations 10 110
2014 Other services to the public 15 39

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Compliance, inspection and enforcement 0 11
2017 Information technology 0 14
2017 Policy 0 17
2017 Project management 0 25
2014 Human resources 0 16
2014 Information management 0 15
2014 Information technology 0 14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Compliance, inspection and enforcement 0 11
2017 Human resources 0 15
2017 Policy 0 17
2017 Project management 0 25
2017 Other services to the public 0 14
2014 Client contact centre 0 24
2014 Administration and operations 6 110
2014 Human resources 0 16
2014 Information technology 0 14

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Human resources 0 15
2017 Information technology 0 14
2017 Project management 0 25
2017 Other services to the public 0 14
2014 Client contact centre 0 24
2014 Administration and operations 0 110
2014 Information management 0 15
2014 Information technology 0 14

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Administration and operations 9 117
2017 Project management 0 25
2017 Other services to the public 0 14
2014 Human resources 0 16
2014 None of the above 14 50

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 9 117
2017 Project management 20 25
2014 Client contact centre 0 24
2014 Administration and operations 13 110
2014 Information management 0 15
2014 Information technology 0 14

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 0 20
2017 Administration and operations 13 117
2017 Policy 0 17
2017 Project management 20 25
2014 Administration and operations 8 110
2014 Other services to the public 11 39

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 12 117
2017 None of the above 17 31
2014 Administration and operations 10 110

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 45 11
2017 Administration and operations 24 117
2017 Project management 24 25
2017 None of the above 19 31
2014 Administration and operations 19 110
2014 Other services to the public 22 39
2014 None of the above 16 50

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 12 117
2014 Administration and operations 6 110
2014 None of the above 11 50

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 59 20
2017 Compliance, inspection and enforcement 54 11
2017 Administration and operations 48 117
2017 Human resources 36 15
2017 Project management 60 25
2017 Other services to the public 35 14
2017 None of the above 52 31
2014 Client contact centre 22 24
2014 Administration and operations 48 110
2014 Human resources 57 16
2014 Information management 69 15
2014 Information technology 50 14
2014 Other services to the public 43 39
2014 None of the above 43 50

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Compliance, inspection and enforcement 0 11
2017 Human resources 0 15
2017 Information technology 0 14
2017 Policy 0 17
2017 Other services to the public 0 14
2017 None of the above 0 31
2014 Client contact centre 0 24
2014 Human resources 0 16
2014 Information management 0 15

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 60 20
2017 Compliance, inspection and enforcement 64 11
2017 Administration and operations 58 117
2017 Human resources 45 15
2017 Information technology 78 14
2017 Policy 70 17
2017 Project management 76 25
2017 Other services to the public 72 14
2017 None of the above 38 31
2014 Client contact centre 43 24
2014 Administration and operations 58 110
2014 Human resources 49 16
2014 Information management 38 15
2014 Information technology 71 14
2014 Other services to the public 54 39
2014 None of the above 65 50

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 15
2017 Information technology 0 14
2017 Policy 0 17
2017 Project management 0 25
2017 Other services to the public 0 14
2017 None of the above 0 31

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 18 117
2014 Administration and operations 10 110
2014 None of the above 14 50

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 100 0 21
2017 Compliance, inspection and enforcement 91 9 11
2017 Administration and operations 96 4 122
2017 Human resources 100 0 15
2017 Information technology 87 13 15
2017 Policy 94 6 18
2017 Project management 80 20 25
2017 Other services to the public 100 0 16
2017 None of the above 85 15 33

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 17 19 18 2 4 32 7 60 10 352
2017 Health care practitioners 11 35 12 0 0 36 7 79 0 17
2017 Federal regulators 27 7 40 0 7 13 7 42 8 15
2017 Compliance, inspection and enforcement 22 21 19 2 3 27 6 63 8 84
2017 Communications or public affairs 14 14 17 2 2 34 17 56 8 96
2017 Access to information and privacy 30 19 18 2 0 16 16 71 2 64
2017 Security 18 19 17 0 3 34 9 65 5 74
2017 Legal services 19 5 23 0 0 18 34 50 0 18
2017 Administration and operations 21 18 19 3 2 30 7 62 8 1584
2017 Human resources 22 17 12 1 1 35 11 72 5 207
2017 Financial management 24 19 13 2 1 33 8 73 4 181
2017 Procurement 26 31 8 0 0 35 0 88 0 23
2017 Materiel management 27 32 17 0 6 13 5 72 8 17
2017 Information management 19 24 13 2 3 29 11 70 9 133
2017 Information technology 20 15 22 2 2 29 10 57 7 210
2017 Internal audit 12 16 12 0 0 49 12 70 0 17
2017 Evaluation 13 18 28 3 9 26 3 44 17 33
2017 Data sciences 22 15 27 0 2 18 16 56 3 51
2017 Policy 14 11 15 4 1 46 9 55 12 312
2017 Project management 16 13 19 4 4 33 12 52 14 230
2017 Other services to the public 21 18 14 3 3 34 6 66 10 287
2017 None of the above 20 15 20 4 2 30 9 59 9 531
2014 Client contact centre 22 16 15 4 2 31 11 64 10 339
2014 Health care practitioners 34 30 16 0 0 16 4 80 0 20
2014 Federal regulators 15 8 20 6 0 49 2 48 11 39
2014 Compliance, inspection and enforcement 15 19 14 5 2 39 6 62 12 97
2014 Communications or public affairs 14 12 24 1 3 34 12 47 7 125
2014 Access to information and privacy 18 16 15 4 1 27 19 63 10 80
2014 Security 24 11 25 5 0 21 13 54 7 81
2014 Science and technology 16 20 25 0 0 34 5 59 0 20
2014 Legal services 13 14 24 0 10 36 4 45 16 21
2014 Administration and operations 22 15 18 3 2 31 9 62 9 1608
2014 Human resources 20 15 12 1 1 43 7 70 5 200
2014 Financial management 14 18 16 1 1 35 15 63 5 192
2014 Procurement 15 19 30 0 6 30 0 49 9 21
2014 Materiel management 29 8 24 0 8 22 8 53 12 13
2014 Information management 22 16 17 4 3 30 7 60 13 161
2014 Information technology 23 16 18 1 4 31 7 63 8 255
2014 Internal audit 6 24 0 6 6 57 0 70 30 16
2014 Evaluation 20 13 13 2 3 42 6 64 10 60
2014 Other services to the public 22 15 20 4 2 31 7 59 9 559
2014 None of the above 19 14 20 2 2 35 8 59 6 825

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 29 17 4 4 14 2 70 10 352
2017 Health care practitioners 16 54 6 0 0 24 0 93 0 17
2017 Federal regulators 34 7 46 7 0 7 0 44 7 15
2017 Compliance, inspection and enforcement 36 31 17 3 3 8 1 74 7 84
2017 Communications or public affairs 30 24 15 3 3 17 8 72 8 97
2017 Access to information and privacy 49 25 14 2 0 6 5 83 2 64
2017 Security 29 37 20 0 0 13 1 77 0 74
2017 Legal services 36 23 23 0 0 0 17 72 0 18
2017 Administration and operations 37 30 16 3 2 11 2 76 6 1580
2017 Human resources 42 26 13 2 1 14 2 82 3 207
2017 Financial management 32 36 12 1 1 14 3 83 3 180
2017 Procurement 45 30 8 0 0 17 0 91 0 23
2017 Materiel management 39 39 17 0 6 0 0 77 6 17
2017 Information management 33 31 12 2 3 16 3 79 6 132
2017 Information technology 30 27 20 1 2 17 2 71 4 210
2017 Internal audit 42 46 6 0 0 6 0 94 0 17
2017 Evaluation 22 30 19 3 9 18 0 63 15 33
2017 Data sciences 35 29 15 2 0 13 7 79 2 51
2017 Policy 31 30 14 2 1 18 3 78 5 312
2017 Project management 28 29 16 5 4 16 2 69 11 231
2017 Other services to the public 35 29 14 2 4 14 2 76 7 287
2017 None of the above 36 26 17 2 3 15 2 74 5 528
2014 Client contact centre 36 25 14 4 2 16 2 75 7 339
2014 Health care practitioners 53 31 10 0 0 6 0 89 0 20
2014 Federal regulators 41 15 17 6 0 21 0 71 7 39
2014 Compliance, inspection and enforcement 35 28 13 4 2 18 1 77 7 97
2014 Communications or public affairs 29 25 17 2 2 25 2 73 4 125
2014 Access to information and privacy 45 23 9 5 1 11 5 81 8 80
2014 Security 29 24 28 8 1 6 3 59 10 81
2014 Science and technology 20 15 26 0 0 38 0 57 0 20
2014 Legal services 19 24 14 0 10 34 0 64 15 21
2014 Administration and operations 36 26 16 3 2 16 2 75 6 1608
2014 Human resources 28 31 13 0 1 25 2 81 2 200
2014 Financial management 26 35 14 1 1 22 1 79 3 193
2014 Procurement 24 29 20 6 0 21 0 67 8 21
2014 Materiel management 29 23 24 0 0 24 0 68 0 13
2014 Information management 33 26 14 7 3 17 1 71 12 160
2014 Information technology 32 24 19 2 3 17 2 70 6 256
2014 Internal audit 12 18 32 6 0 32 0 44 9 16
2014 Evaluation 33 29 14 0 3 20 0 78 4 60
2014 Other services to the public 37 28 17 3 2 13 1 75 5 557
2014 None of the above 34 23 18 2 2 17 3 72 5 826
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 17 16 17 36 0 3 29 54 354
2017 Health care practitioners 6 17 31 17 18 0 12 25 40 17
2017 Federal regulators 21 21 6 19 33 0 0 42 52 15
2017 Compliance, inspection and enforcement 15 18 24 19 23 0 1 34 42 84
2017 Communications or public affairs 19 20 20 18 20 0 2 40 39 97
2017 Access to information and privacy 16 19 25 19 22 0 0 35 40 64
2017 Security 11 11 18 21 38 0 0 22 60 74
2017 Legal services 14 0 5 33 48 0 0 14 81 18
2017 Administration and operations 13 18 20 19 30 0 1 31 49 1584
2017 Human resources 12 20 27 21 20 0 1 32 41 208
2017 Financial management 17 27 25 12 15 2 2 46 28 181
2017 Procurement 9 10 35 21 25 0 0 20 46 23
2017 Materiel management 13 20 23 20 17 0 7 36 39 17
2017 Information management 16 23 17 14 25 1 4 41 41 133
2017 Information technology 25 24 24 14 10 1 2 50 25 210
2017 Internal audit 6 35 12 23 19 0 6 43 44 17
2017 Evaluation 15 21 24 15 22 0 3 37 38 33
2017 Data sciences 20 18 17 20 16 4 5 42 39 51
2017 Policy 18 23 23 13 22 0 0 41 35 311
2017 Project management 8 20 24 17 29 0 1 29 47 232
2017 Other services to the public 13 23 19 19 25 1 1 36 45 287
2017 None of the above 15 17 19 21 27 0 1 32 48 529

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 24 27 18 11 0 1 43 30 354
2017 Health care practitioners 18 35 29 6 13 0 0 53 19 17
2017 Federal regulators 33 28 19 7 13 0 0 61 20 15
2017 Compliance, inspection and enforcement 11 28 35 12 14 0 0 39 26 84
2017 Communications or public affairs 12 25 32 18 12 0 1 37 30 97
2017 Access to information and privacy 26 30 20 11 11 0 2 57 22 63
2017 Security 16 34 28 12 9 0 1 50 21 74
2017 Legal services 31 36 0 19 14 0 0 68 32 18
2017 Administration and operations 18 26 28 16 10 0 1 45 27 1587
2017 Human resources 15 30 32 13 9 0 2 45 22 208
2017 Financial management 18 26 35 14 6 1 0 45 20 181
2017 Procurement 13 54 25 4 4 0 0 67 8 23
2017 Materiel management 34 20 17 25 5 0 0 53 30 17
2017 Information management 32 33 22 8 2 0 2 66 11 132
2017 Information technology 19 28 28 15 9 0 1 48 24 210
2017 Internal audit 30 36 22 12 0 0 0 66 12 17
2017 Evaluation 15 28 33 9 15 0 0 43 24 33
2017 Data sciences 17 18 29 19 7 2 7 39 28 50
2017 Policy 15 28 29 15 12 1 0 44 27 312
2017 Project management 14 26 35 15 8 0 1 41 24 231
2017 Other services to the public 24 30 23 16 6 0 1 54 23 288
2017 None of the above 26 24 23 17 9 0 1 51 26 531

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 21 22 14 12 2 7 47 29 352
2017 Health care practitioners 34 47 0 12 7 0 0 81 19 17
2017 Federal regulators 20 32 34 7 7 0 0 52 14 15
2017 Compliance, inspection and enforcement 25 28 21 13 9 1 2 54 23 84
2017 Communications or public affairs 14 35 23 17 10 0 1 49 27 97
2017 Access to information and privacy 34 27 23 8 6 0 2 62 14 63
2017 Security 34 29 20 9 3 0 5 67 12 74
2017 Legal services 31 14 31 5 14 0 5 48 20 18
2017 Administration and operations 24 29 22 14 7 1 3 55 22 1577
2017 Human resources 23 35 23 14 4 0 1 59 18 207
2017 Financial management 24 35 23 10 6 1 1 60 17 180
2017 Procurement 18 43 30 9 0 0 0 61 9 23
2017 Materiel management 30 33 20 12 5 0 0 64 17 17
2017 Information management 38 31 15 11 1 0 3 72 13 132
2017 Information technology 20 32 27 12 8 0 1 52 20 209
2017 Internal audit 36 23 29 6 0 0 6 63 6 17
2017 Evaluation 25 21 31 14 9 0 0 46 23 33
2017 Data sciences 21 16 25 16 11 2 9 41 31 51
2017 Policy 19 31 23 16 11 0 1 50 27 312
2017 Project management 18 32 23 15 11 0 1 51 26 231
2017 Other services to the public 33 29 23 9 4 1 3 64 13 286
2017 None of the above 30 28 20 12 7 0 2 60 19 532

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 24 21 17 16 2 3 43 35 351
2017 Health care practitioners 17 47 17 6 13 0 0 64 19 17
2017 Federal regulators 26 26 20 7 7 0 14 61 15 15
2017 Compliance, inspection and enforcement 21 23 25 18 13 0 1 44 31 84
2017 Communications or public affairs 18 30 24 15 12 0 1 48 27 97
2017 Access to information and privacy 30 22 19 11 15 2 2 54 27 64
2017 Security 31 21 25 13 8 0 1 53 21 74
2017 Legal services 29 17 31 5 19 0 0 46 23 18
2017 Administration and operations 22 25 24 15 11 1 2 48 27 1584
2017 Human resources 18 22 26 20 10 0 2 42 32 208
2017 Financial management 27 36 20 11 3 1 2 65 15 181
2017 Procurement 23 30 22 20 0 0 5 56 21 23
2017 Materiel management 35 35 7 17 7 0 0 70 23 17
2017 Information management 30 28 17 15 4 1 5 62 20 132
2017 Information technology 22 24 23 17 12 0 1 47 29 210
2017 Internal audit 18 30 29 11 6 0 6 51 18 17
2017 Evaluation 12 43 15 17 6 7 0 59 25 33
2017 Data sciences 21 19 26 15 11 2 7 43 29 50
2017 Policy 22 28 24 15 11 0 1 50 26 311
2017 Project management 15 27 28 16 11 0 2 44 28 231
2017 Other services to the public 30 26 19 13 8 2 2 58 22 285
2017 None of the above 25 24 21 12 13 1 3 52 26 531

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 42 23 9 4 4 1 16 78 10 353
2017 Health care practitioners 29 30 17 7 0 0 18 71 8 17
2017 Federal regulators 66 13 7 7 0 0 7 86 7 15
2017 Compliance, inspection and enforcement 48 19 16 3 7 0 6 72 11 84
2017 Communications or public affairs 32 28 21 8 8 0 2 62 17 97
2017 Access to information and privacy 54 19 13 5 2 0 8 80 7 63
2017 Security 57 16 11 3 3 1 9 82 6 73
2017 Legal services 45 18 5 0 5 0 27 87 6 18
2017 Administration and operations 48 24 13 5 2 1 7 78 7 1581
2017 Human resources 48 25 12 5 1 0 10 81 6 208
2017 Financial management 41 32 13 6 1 2 6 79 7 181
2017 Procurement 53 39 0 0 0 0 8 100 0 23
2017 Materiel management 65 23 12 0 0 0 0 88 0 17
2017 Information management 57 12 12 6 1 1 12 78 8 132
2017 Information technology 43 25 17 7 2 1 6 72 10 210
2017 Internal audit 42 29 17 6 0 0 6 76 6 17
2017 Evaluation 46 24 21 9 0 0 0 70 9 33
2017 Data sciences 38 20 20 4 0 4 14 71 5 51
2017 Policy 34 29 20 10 5 0 2 64 16 311
2017 Project management 43 29 16 4 1 2 5 78 5 232
2017 Other services to the public 52 22 10 6 3 1 7 80 9 287
2017 None of the above 51 20 11 6 4 0 8 78 11 532

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 28 21 13 11 0 3 54 25 354
2017 Health care practitioners 35 40 6 13 7 0 0 75 20 17
2017 Federal regulators 21 40 13 20 7 0 0 61 27 15
2017 Compliance, inspection and enforcement 23 39 18 12 8 0 0 62 20 84
2017 Communications or public affairs 25 27 28 13 5 0 1 53 18 97
2017 Access to information and privacy 47 23 19 6 3 0 2 72 9 64
2017 Security 29 28 27 8 8 0 0 57 16 73
2017 Legal services 40 10 9 18 5 0 17 61 28 18
2017 Administration and operations 29 30 23 10 7 0 1 60 17 1576
2017 Human resources 39 28 21 8 3 0 1 67 12 208
2017 Financial management 35 31 17 9 7 0 1 67 17 179
2017 Procurement 45 31 21 4 0 0 0 75 4 23
2017 Materiel management 42 20 20 6 12 0 0 62 18 17
2017 Information management 37 24 20 7 8 0 4 63 16 133
2017 Information technology 30 31 24 10 5 0 1 61 14 208
2017 Internal audit 36 46 18 0 0 0 0 82 0 17
2017 Evaluation 25 27 31 6 12 0 0 52 18 33
2017 Data sciences 33 32 20 7 4 0 4 68 11 51
2017 Policy 22 28 27 11 11 0 0 50 22 311
2017 Project management 29 26 22 11 11 0 0 55 22 231
2017 Other services to the public 31 33 17 12 6 0 1 65 18 285
2017 None of the above 32 26 19 13 9 0 2 59 22 529

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 28 20 13 11 1 3 54 25 355
2017 Health care practitioners 53 17 30 0 0 0 0 70 0 17
2017 Federal regulators 46 0 20 13 7 0 14 54 23 15
2017 Compliance, inspection and enforcement 25 28 27 17 1 0 1 54 18 83
2017 Communications or public affairs 27 38 22 8 4 0 1 66 12 97
2017 Access to information and privacy 44 30 15 5 3 0 3 76 8 64
2017 Security 40 35 14 4 7 0 1 76 11 73
2017 Legal services 46 9 5 14 22 0 5 58 38 18
2017 Administration and operations 31 34 19 10 5 1 2 66 15 1574
2017 Human resources 33 33 21 6 4 1 3 68 10 208
2017 Financial management 39 35 15 7 2 1 1 76 9 179
2017 Procurement 26 56 4 9 5 0 0 82 14 23
2017 Materiel management 32 36 20 12 0 0 0 69 12 17
2017 Information management 34 31 21 8 1 1 3 68 10 132
2017 Information technology 29 34 20 11 3 1 2 64 15 208
2017 Internal audit 42 41 17 0 0 0 0 83 0 17
2017 Evaluation 35 26 15 15 6 0 3 63 22 33
2017 Data sciences 37 36 18 5 0 2 2 76 6 51
2017 Policy 24 34 25 12 5 0 0 58 17 312
2017 Project management 24 35 22 10 8 0 1 60 18 231
2017 Other services to the public 36 33 16 8 5 0 2 70 13 283
2017 None of the above 37 29 16 10 5 1 3 69 15 530

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 25 24 13 11 1 4 50 25 354
2017 Health care practitioners 35 31 28 6 0 0 0 66 6 17
2017 Federal regulators 33 13 20 7 13 0 14 54 23 15
2017 Compliance, inspection and enforcement 20 37 23 12 7 0 0 58 19 84
2017 Communications or public affairs 13 32 26 17 9 0 2 47 26 96
2017 Access to information and privacy 38 31 18 8 3 0 2 70 11 64
2017 Security 29 40 15 5 9 0 1 70 15 73
2017 Legal services 33 14 22 22 9 0 0 47 31 18
2017 Administration and operations 25 29 23 14 6 1 2 56 20 1576
2017 Human resources 22 30 32 12 2 1 1 53 14 207
2017 Financial management 29 34 22 8 4 1 2 65 12 179
2017 Procurement 16 40 26 9 9 0 0 56 18 23
2017 Materiel management 39 35 20 6 0 0 0 74 6 17
2017 Information management 33 30 20 11 3 0 3 64 15 131
2017 Information technology 21 33 28 12 3 1 1 55 16 208
2017 Internal audit 42 22 36 0 0 0 0 64 0 17
2017 Evaluation 22 45 21 6 6 0 0 67 12 33
2017 Data sciences 23 38 16 13 4 4 2 65 18 51
2017 Policy 16 36 27 16 5 0 0 51 22 312
2017 Project management 17 30 26 17 10 0 1 47 28 231
2017 Other services to the public 26 31 21 13 6 0 2 59 20 283
2017 None of the above 30 27 18 15 7 1 2 58 23 530

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 27 17 14 10 1 4 56 26 355
2017 Health care practitioners 41 37 22 0 0 0 0 78 0 17
2017 Federal regulators 46 19 14 0 7 0 14 76 8 15
2017 Compliance, inspection and enforcement 32 31 19 11 5 0 2 64 16 84
2017 Communications or public affairs 27 29 27 6 8 0 2 58 14 97
2017 Access to information and privacy 39 31 11 9 6 0 3 73 16 64
2017 Security 36 26 17 12 5 1 3 64 18 73
2017 Legal services 43 5 25 9 19 0 0 47 28 18
2017 Administration and operations 33 29 20 9 5 1 2 64 15 1575
2017 Human resources 30 32 23 8 6 0 1 63 14 208
2017 Financial management 34 34 17 11 3 1 0 69 14 179
2017 Procurement 33 36 16 10 5 0 0 69 15 23
2017 Materiel management 37 33 17 13 0 0 0 70 13 17
2017 Information management 32 39 15 7 4 1 2 73 11 132
2017 Information technology 29 30 22 12 5 1 1 60 17 208
2017 Internal audit 42 23 23 12 0 0 0 65 12 17
2017 Evaluation 43 27 18 9 3 0 0 70 12 33
2017 Data sciences 26 43 16 11 2 0 2 70 13 51
2017 Policy 19 34 24 13 9 0 0 53 23 311
2017 Project management 20 26 30 14 10 0 0 45 24 231
2017 Other services to the public 38 31 17 8 4 0 2 70 13 284
2017 None of the above 36 26 18 9 7 1 3 64 17 530

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 30 22 13 11 0 3 52 25 354
2017 Health care practitioners 52 35 0 12 0 0 0 88 12 17
2017 Federal regulators 46 12 7 7 13 0 14 69 23 15
2017 Compliance, inspection and enforcement 24 36 21 16 3 0 0 60 19 83
2017 Communications or public affairs 25 33 24 9 6 1 1 59 16 97
2017 Access to information and privacy 43 27 14 11 3 0 2 71 14 63
2017 Security 25 36 20 12 5 0 1 62 18 73
2017 Legal services 58 18 5 5 14 0 0 77 19 18
2017 Administration and operations 28 31 20 11 7 0 2 60 19 1576
2017 Human resources 31 35 20 6 4 0 4 68 11 206
2017 Financial management 33 32 20 6 4 2 3 68 11 179
2017 Procurement 21 29 33 9 8 0 0 50 17 23
2017 Materiel management 44 24 13 20 0 0 0 68 20 17
2017 Information management 38 31 19 9 1 1 2 71 10 131
2017 Information technology 30 29 19 14 5 1 2 61 19 207
2017 Internal audit 53 17 24 6 0 0 0 70 6 17
2017 Evaluation 28 44 12 9 6 0 0 72 16 32
2017 Data sciences 46 31 9 7 4 2 2 79 11 51
2017 Policy 26 34 22 12 6 0 1 61 17 312
2017 Project management 22 32 27 12 7 0 1 54 19 230
2017 Other services to the public 30 31 23 7 6 0 3 63 14 282
2017 None of the above 30 30 18 12 8 1 2 62 20 526

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 47 25 14 4 5 0 5 76 9 354
2017 Health care practitioners 55 11 27 0 7 0 0 66 7 17
2017 Federal regulators 46 7 40 0 0 0 7 57 0 15
2017 Compliance, inspection and enforcement 38 33 12 7 8 0 2 72 15 84
2017 Communications or public affairs 63 24 9 1 2 0 1 88 3 96
2017 Access to information and privacy 63 17 11 5 2 0 3 83 6 64
2017 Security 58 19 11 8 0 0 5 81 8 74
2017 Legal services 68 23 0 5 5 0 0 91 9 18
2017 Administration and operations 53 24 13 4 3 0 2 79 8 1579
2017 Human resources 62 19 9 5 2 0 3 84 7 208
2017 Financial management 60 24 7 3 2 0 3 87 5 181
2017 Procurement 56 10 13 13 8 0 0 66 21 23
2017 Materiel management 60 12 23 0 5 0 0 72 5 17
2017 Information management 55 19 16 4 3 1 4 77 7 133
2017 Information technology 49 27 14 4 3 0 2 79 7 210
2017 Internal audit 65 23 6 0 6 0 0 88 6 17
2017 Evaluation 49 21 15 9 3 0 3 72 12 33
2017 Data sciences 64 16 9 9 0 0 2 82 9 51
2017 Policy 50 27 13 6 2 0 1 78 9 311
2017 Project management 53 23 14 6 3 0 1 77 9 232
2017 Other services to the public 58 26 10 2 3 0 1 85 5 285
2017 None of the above 55 22 13 4 4 0 2 79 8 530

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 67 10 5 4 5 1 8 85 9 354
2017 Health care practitioners 87 6 0 0 0 0 7 100 0 17
2017 Federal regulators 73 6 7 7 0 0 7 85 7 15
2017 Compliance, inspection and enforcement 75 12 3 6 1 0 2 90 7 84
2017 Communications or public affairs 79 11 2 4 1 0 3 93 5 97
2017 Access to information and privacy 77 5 6 0 5 2 6 88 5 64
2017 Security 68 16 11 0 0 1 4 89 0 73
2017 Legal services 91 0 0 5 5 0 0 91 9 18
2017 Administration and operations 72 13 5 4 3 1 3 88 7 1581
2017 Human resources 77 14 4 1 1 0 4 94 2 208
2017 Financial management 75 10 4 4 2 1 3 89 7 181
2017 Procurement 91 9 0 0 0 0 0 100 0 23
2017 Materiel management 87 6 0 0 6 0 0 94 6 17
2017 Information management 73 11 5 2 4 1 4 88 7 132
2017 Information technology 76 10 6 2 2 1 2 89 4 210
2017 Internal audit 65 6 12 0 6 0 11 79 7 17
2017 Evaluation 60 24 6 0 3 0 7 90 3 33
2017 Data sciences 64 14 4 2 4 2 11 90 6 51
2017 Policy 79 10 4 3 1 1 2 92 4 312
2017 Project management 71 11 6 6 2 1 3 86 8 232
2017 Other services to the public 74 11 5 3 3 1 3 89 6 287
2017 None of the above 74 8 6 4 4 0 4 86 8 531

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 62 16 8 4 3 1 6 84 7 353
2017 Health care practitioners 60 36 4 0 0 0 0 96 0 17
2017 Federal regulators 48 39 7 0 0 0 7 93 0 15
2017 Compliance, inspection and enforcement 61 33 4 1 0 0 1 94 1 84
2017 Communications or public affairs 55 29 9 3 1 0 2 87 4 97
2017 Access to information and privacy 64 19 11 0 3 0 3 85 3 64
2017 Security 49 30 13 3 3 0 3 81 5 74
2017 Legal services 72 9 14 5 0 0 0 81 5 18
2017 Administration and operations 58 26 8 3 1 0 2 86 5 1581
2017 Human resources 66 24 3 2 1 0 4 93 4 207
2017 Financial management 62 23 6 4 2 0 2 87 6 181
2017 Procurement 73 18 9 0 0 0 0 91 0 23
2017 Materiel management 64 18 11 0 6 0 0 82 6 17
2017 Information management 57 19 15 3 1 1 4 80 5 133
2017 Information technology 57 27 10 2 2 1 1 85 5 210
2017 Internal audit 42 35 0 6 6 0 11 86 14 17
2017 Evaluation 46 32 21 0 0 0 0 79 0 33
2017 Data sciences 59 20 7 4 4 0 7 84 8 51
2017 Policy 65 25 5 2 2 0 1 91 4 312
2017 Project management 60 22 8 5 2 0 3 85 7 232
2017 Other services to the public 63 22 8 4 1 0 2 87 5 286
2017 None of the above 62 21 7 5 2 0 2 85 8 530

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 15 9 6 6 1 5 79 12 353
2017 Health care practitioners 82 11 0 7 0 0 0 93 7 17
2017 Federal regulators 65 7 14 7 0 0 8 78 8 14
2017 Compliance, inspection and enforcement 63 21 7 6 2 0 1 85 8 84
2017 Communications or public affairs 61 17 15 3 2 0 2 80 5 97
2017 Access to information and privacy 70 8 11 2 5 0 5 82 7 63
2017 Security 58 21 9 7 3 0 3 81 9 74
2017 Legal services 60 9 17 0 14 0 0 69 14 18
2017 Administration and operations 62 18 8 5 4 0 2 83 9 1579
2017 Human resources 71 17 4 3 2 0 3 91 5 207
2017 Financial management 64 19 6 4 4 0 2 85 9 179
2017 Procurement 69 22 0 9 0 0 0 91 9 23
2017 Materiel management 76 13 5 0 6 0 0 89 6 17
2017 Information management 64 16 6 6 4 0 5 84 10 133
2017 Information technology 63 19 9 3 5 0 1 83 8 210
2017 Internal audit 47 30 0 6 6 0 11 86 14 17
2017 Evaluation 52 24 15 3 3 0 3 78 6 33
2017 Data sciences 68 9 5 6 4 0 9 84 10 51
2017 Policy 61 21 9 5 3 0 1 83 8 311
2017 Project management 52 24 10 5 5 1 3 79 11 231
2017 Other services to the public 62 19 9 3 4 1 2 83 8 287
2017 None of the above 61 19 7 5 4 0 3 83 9 531

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 8 5 2 1 0 29 90 4 355
2017 Health care practitioners 64 23 0 0 0 0 13 100 0 17
2017 Federal regulators 67 0 7 0 0 0 27 91 0 15
2017 Compliance, inspection and enforcement 64 12 0 3 0 0 21 96 4 83
2017 Communications or public affairs 65 8 4 0 0 0 23 95 0 97
2017 Access to information and privacy 66 8 3 0 2 2 20 94 2 64
2017 Security 57 12 3 4 3 0 22 88 8 74
2017 Legal services 77 0 0 0 5 0 19 94 6 18
2017 Administration and operations 56 13 5 2 1 0 24 90 4 1578
2017 Human resources 66 10 2 1 1 0 21 96 2 208
2017 Financial management 58 17 6 2 2 0 15 88 4 180
2017 Procurement 73 8 5 0 0 0 14 94 0 23
2017 Materiel management 71 11 0 0 6 0 11 93 7 17
2017 Information management 57 6 6 0 3 0 28 87 4 130
2017 Information technology 56 16 6 3 0 0 19 89 3 210
2017 Internal audit 30 35 6 6 0 0 23 84 8 17
2017 Evaluation 60 12 6 0 0 0 22 92 0 33
2017 Data sciences 60 9 5 0 0 0 25 93 0 51
2017 Policy 59 13 3 2 1 0 23 94 3 311
2017 Project management 59 12 6 1 1 0 20 89 3 232
2017 Other services to the public 62 10 4 2 0 0 21 92 3 287
2017 None of the above 57 10 5 2 1 0 24 90 4 532

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 65 12 7 3 2 1 10 87 6 353
2017 Health care practitioners 81 6 0 0 0 0 13 100 0 17
2017 Federal regulators 66 19 7 0 0 0 7 92 0 15
2017 Compliance, inspection and enforcement 73 19 3 1 1 0 2 94 2 83
2017 Communications or public affairs 71 17 3 1 2 0 5 94 3 97
2017 Access to information and privacy 73 11 3 3 2 0 8 91 5 64
2017 Security 72 8 8 4 0 0 8 87 4 74
2017 Legal services 77 5 14 0 0 0 5 86 0 18
2017 Administration and operations 66 18 5 2 1 1 8 92 3 1578
2017 Human resources 75 8 4 2 1 1 10 93 3 205
2017 Financial management 71 15 2 4 1 1 6 93 5 181
2017 Procurement 67 24 4 0 0 0 5 96 0 23
2017 Materiel management 94 6 0 0 0 0 0 100 0 17
2017 Information management 72 7 4 3 0 0 14 93 3 131
2017 Information technology 72 13 6 0 0 0 8 93 0 208
2017 Internal audit 70 18 0 6 0 0 6 93 7 17
2017 Evaluation 64 9 15 0 0 0 13 83 0 33
2017 Data sciences 68 11 4 2 0 0 16 94 2 51
2017 Policy 74 17 3 1 0 0 4 96 1 310
2017 Project management 70 14 7 1 1 0 6 90 2 229
2017 Other services to the public 67 14 5 3 1 0 9 90 4 284
2017 None of the above 72 13 5 1 1 0 9 93 2 527

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 15 12 10 12 1 4 65 23 355
2017 Health care practitioners 65 11 7 5 6 0 7 82 11 17
2017 Federal regulators 39 0 21 14 20 0 7 41 36 15
2017 Compliance, inspection and enforcement 62 18 5 6 6 0 5 83 12 84
2017 Communications or public affairs 72 10 5 6 4 0 2 84 10 97
2017 Access to information and privacy 60 12 8 5 10 0 5 76 15 64
2017 Security 59 21 5 4 7 0 4 83 11 74
2017 Legal services 50 14 0 5 17 0 14 75 25 18
2017 Administration and operations 50 15 10 8 13 0 4 68 22 1584
2017 Human resources 76 11 3 2 3 0 5 92 5 207
2017 Financial management 70 14 6 3 2 1 4 89 5 181
2017 Procurement 80 4 5 0 10 0 0 84 10 23
2017 Materiel management 80 13 6 0 0 0 0 94 0 17
2017 Information management 53 20 10 10 4 0 3 75 15 131
2017 Information technology 70 13 10 2 3 0 2 85 5 208
2017 Internal audit 53 12 6 6 13 0 11 72 21 17
2017 Evaluation 54 14 9 3 6 0 13 79 11 33
2017 Data sciences 71 11 2 7 4 0 5 86 12 51
2017 Policy 78 10 3 2 2 0 3 92 5 312
2017 Project management 62 17 7 3 8 0 3 81 12 232
2017 Other services to the public 45 19 10 12 12 0 2 65 24 288
2017 None of the above 51 17 8 10 9 0 4 71 20 532

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 45 27 13 7 3 0 4 75 11 353
2017 Health care practitioners 67 17 11 6 0 0 0 83 6 17
2017 Federal regulators 54 26 7 0 7 0 7 86 7 15
2017 Compliance, inspection and enforcement 69 19 8 0 0 0 5 92 0 84
2017 Communications or public affairs 51 25 14 5 2 0 2 78 7 97
2017 Access to information and privacy 56 25 9 6 2 0 2 83 8 64
2017 Security 42 29 20 5 3 0 0 72 8 73
2017 Legal services 55 10 26 5 5 0 0 64 9 18
2017 Administration and operations 49 28 14 5 2 0 3 79 7 1581
2017 Human resources 63 21 7 4 3 0 2 85 7 207
2017 Financial management 53 24 13 2 2 1 5 82 4 181
2017 Procurement 70 26 0 4 0 0 0 96 4 23
2017 Materiel management 60 17 18 5 0 0 0 77 5 17
2017 Information management 53 24 10 4 4 2 3 81 8 131
2017 Information technology 49 28 15 3 2 0 4 80 5 210
2017 Internal audit 24 64 6 0 0 0 6 94 0 17
2017 Evaluation 53 28 16 0 0 0 3 84 0 32
2017 Data sciences 55 27 13 2 0 0 4 85 2 51
2017 Policy 55 24 14 3 2 0 2 81 5 311
2017 Project management 44 34 14 3 1 0 4 81 5 232
2017 Other services to the public 57 23 13 2 2 0 3 83 4 287
2017 None of the above 53 24 10 6 4 0 3 79 10 529

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 24 35 18 9 0 1 36 28 354
2017 Health care practitioners 12 35 41 6 7 0 0 47 12 17
2017 Federal regulators 28 32 13 14 13 0 0 60 27 15
2017 Compliance, inspection and enforcement 9 27 43 17 3 0 0 36 20 84
2017 Communications or public affairs 4 38 32 20 5 0 1 42 26 97
2017 Access to information and privacy 35 25 29 9 2 0 0 60 11 64
2017 Security 9 30 40 14 7 0 0 39 21 74
2017 Legal services 14 32 14 26 10 5 0 48 38 18
2017 Administration and operations 12 30 39 13 5 0 0 42 18 1585
2017 Human resources 11 35 40 11 3 0 0 46 14 208
2017 Financial management 14 38 36 10 1 0 0 53 11 181
2017 Procurement 4 48 40 4 4 0 0 52 8 23
2017 Materiel management 25 33 30 0 11 0 0 58 11 17
2017 Information management 16 35 34 10 4 0 1 51 15 133
2017 Information technology 10 31 39 16 3 1 0 42 19 210
2017 Internal audit 18 47 35 0 0 0 0 65 0 17
2017 Evaluation 10 36 30 21 3 0 0 46 24 33
2017 Data sciences 16 25 49 5 2 2 0 43 7 51
2017 Policy 9 32 40 15 4 0 0 41 19 312
2017 Project management 6 31 44 13 6 0 0 37 19 231
2017 Other services to the public 20 29 35 9 6 1 0 50 15 286
2017 None of the above 15 28 37 11 7 1 1 44 18 533

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 19 36 20 10 1 1 31 32 352
2017 Health care practitioners 7 6 52 35 0 0 0 35 12 17
2017 Federal regulators 0 21 42 29 8 0 0 36 21 14
2017 Compliance, inspection and enforcement 9 14 44 19 14 0 0 33 24 84
2017 Communications or public affairs 8 14 50 19 6 0 2 26 23 97
2017 Access to information and privacy 6 14 31 24 22 0 3 48 21 64
2017 Security 9 16 44 23 8 0 0 31 25 74
2017 Legal services 10 18 48 14 10 0 0 24 28 18
2017 Administration and operations 7 18 41 23 10 0 1 33 26 1583
2017 Human resources 4 17 41 30 9 0 0 38 20 208
2017 Financial management 3 15 36 30 17 0 0 46 18 180
2017 Procurement 4 26 26 31 13 0 0 44 30 23
2017 Materiel management 12 6 37 15 30 0 0 45 18 17
2017 Information management 3 15 39 28 14 0 1 43 18 133
2017 Information technology 5 23 40 24 8 0 0 32 28 208
2017 Internal audit 0 6 47 41 6 0 0 47 6 17
2017 Evaluation 3 21 32 28 15 0 0 43 24 33
2017 Data sciences 6 18 45 22 7 0 2 29 24 51
2017 Policy 5 23 37 21 10 2 1 32 29 311
2017 Project management 10 16 48 16 10 0 0 26 26 232
2017 Other services to the public 6 17 39 23 14 0 1 38 23 287
2017 None of the above 10 20 37 19 12 1 1 32 30 530

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 33 21 12 13 7 1 50 27 354
2017 Health care practitioners 42 26 12 7 7 7 0 73 14 17
2017 Federal regulators 13 33 34 20 0 0 0 46 20 15
2017 Compliance, inspection and enforcement 8 44 26 7 9 6 0 55 17 83
2017 Communications or public affairs 13 39 22 13 7 4 1 55 22 97
2017 Access to information and privacy 20 38 20 6 2 14 0 67 9 64
2017 Security 16 25 28 18 3 10 0 46 23 74
2017 Legal services 14 40 19 0 10 5 12 66 12 18
2017 Administration and operations 17 38 19 13 8 5 0 58 22 1583
2017 Human resources 27 35 18 10 3 7 1 67 14 208
2017 Financial management 26 39 16 7 3 8 0 72 11 181
2017 Procurement 18 27 30 12 4 9 0 50 17 23
2017 Materiel management 22 40 20 7 5 0 7 66 13 17
2017 Information management 20 37 14 6 8 14 1 67 16 132
2017 Information technology 11 32 22 13 9 12 0 50 25 210
2017 Internal audit 6 58 18 12 6 0 0 64 18 17
2017 Evaluation 10 36 9 27 9 10 0 50 40 33
2017 Data sciences 19 42 14 11 5 9 0 67 18 51
2017 Policy 18 44 15 13 4 6 1 66 18 311
2017 Project management 18 35 23 12 8 4 0 55 21 231
2017 Other services to the public 21 31 22 12 8 6 0 55 22 288
2017 None of the above 19 34 19 12 8 7 1 57 22 534

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 29 19 19 17 4 0 43 37 355
2017 Health care practitioners 11 58 12 19 0 0 0 69 19 17
2017 Federal regulators 33 20 20 20 7 0 0 53 27 15
2017 Compliance, inspection and enforcement 23 40 18 9 10 0 0 63 19 84
2017 Communications or public affairs 11 54 14 15 4 2 0 66 19 96
2017 Access to information and privacy 32 33 22 5 3 5 0 68 8 63
2017 Security 18 37 29 11 3 3 0 57 14 74
2017 Legal services 14 19 31 5 27 5 0 34 33 18
2017 Administration and operations 18 39 18 15 8 2 0 58 23 1583
2017 Human resources 28 45 11 12 1 2 1 75 14 208
2017 Financial management 29 42 17 5 3 3 0 74 9 181
2017 Procurement 17 57 8 5 8 5 0 78 13 23
2017 Materiel management 18 58 5 7 5 0 7 82 13 17
2017 Information management 26 36 11 13 6 7 1 67 21 133
2017 Information technology 14 39 23 13 6 5 0 56 20 209
2017 Internal audit 29 29 18 18 6 0 0 58 24 17
2017 Evaluation 12 45 6 21 12 3 0 60 34 33
2017 Data sciences 29 42 7 15 4 4 0 74 19 51
2017 Policy 19 45 17 12 6 2 0 65 18 312
2017 Project management 16 34 22 13 10 3 2 52 24 232
2017 Other services to the public 21 35 17 11 10 5 0 60 22 288
2017 None of the above 19 32 18 15 10 5 1 54 26 534
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 20 80 354
2017 Federal regulators 32 68 15
2017 Compliance, inspection and enforcement 17 83 84
2017 Communications or public affairs 12 88 97
2017 Access to information and privacy 20 80 64
2017 Security 16 84 74
2017 Administration and operations 18 82 1583
2017 Human resources 21 79 208
2017 Financial management 15 85 180
2017 Information management 22 78 133
2017 Information technology 11 89 210
2017 Data sciences 17 83 50
2017 Policy 17 83 312
2017 Project management 15 85 232
2017 Other services to the public 18 82 287
2017 None of the above 17 83 533
2014 Client contact centre 14 86 338
2014 Federal regulators 33 67 39
2014 Compliance, inspection and enforcement 14 86 96
2014 Communications or public affairs 18 82 125
2014 Access to information and privacy 16 84 80
2014 Security 15 85 81
2014 Legal services 26 74 21
2014 Administration and operations 14 86 1609
2014 Human resources 14 86 198
2014 Financial management 10 90 192
2014 Information management 11 89 161
2014 Information technology 11 89 255
2014 Evaluation 23 77 60
2014 Other services to the public 16 84 559
2014 None of the above 15 85 824

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 77 23 71
2017 Compliance, inspection and enforcement 53 47 15
2017 Communications or public affairs 91 9 12
2017 Access to information and privacy 92 8 13
2017 Security 58 42 12
2017 Administration and operations 77 23 282
2017 Human resources 91 9 42
2017 Financial management 81 19 23
2017 Information management 74 26 31
2017 Information technology 72 28 25
2017 Policy 78 22 50
2017 Project management 77 23 35
2017 Other services to the public 81 19 53
2017 None of the above 75 25 90
2014 Client contact centre 79 21 47
2014 Federal regulators 100 0 13
2014 Compliance, inspection and enforcement 61 39 13
2014 Communications or public affairs 70 30 23
2014 Access to information and privacy 84 16 13
2014 Security 66 34 12
2014 Administration and operations 79 21 221
2014 Human resources 77 23 27
2014 Financial management 80 20 20
2014 Information management 94 6 18
2014 Information technology 68 32 27
2014 Evaluation 92 8 14
2014 Other services to the public 71 29 88
2014 None of the above 80 20 121

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 38 7 13 5 0 0 75 18 55
2017 Communications or public affairs 64 27 0 9 0 0 0 91 9 11
2017 Access to information and privacy 75 17 8 0 0 0 0 92 0 12
2017 Administration and operations 46 38 5 7 3 0 1 85 11 218
2017 Human resources 50 32 5 10 3 0 0 82 13 38
2017 Financial management 55 36 4 4 0 0 0 92 4 20
2017 Information management 47 35 0 4 9 0 4 86 14 23
2017 Information technology 39 45 6 5 6 0 0 83 11 18
2017 Policy 53 31 0 11 4 0 0 84 16 40
2017 Project management 26 45 11 14 0 0 4 74 15 27
2017 Other services to the public 61 21 7 7 2 0 2 84 9 43
2017 None of the above 48 32 6 10 3 0 1 81 13 70
2014 Client contact centre 60 22 5 8 3 3 0 84 11 37
2014 Federal regulators 60 15 17 0 8 0 0 75 8 13
2014 Communications or public affairs 50 31 12 7 0 0 0 81 7 16
2014 Access to information and privacy 46 35 10 0 9 0 0 81 9 11
2014 Administration and operations 55 36 4 2 2 0 0 92 5 175
2014 Human resources 67 33 0 0 0 0 0 100 0 21
2014 Financial management 73 20 7 0 0 0 0 93 0 16
2014 Information management 65 35 0 0 0 0 0 100 0 17
2014 Information technology 61 22 6 6 0 0 6 88 6 18
2014 Evaluation 52 24 0 17 0 0 8 82 18 13
2014 Other services to the public 49 33 11 5 2 0 0 82 7 62
2014 None of the above 44 39 5 6 5 0 1 84 12 98
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 15 21 17 22 2 0 23 77 355
2017 Health care practitioners 27 37 0 16 19 0 0 27 73 17
2017 Federal regulators 34 7 26 7 27 0 0 34 66 15
2017 Compliance, inspection and enforcement 14 19 32 13 19 0 2 14 86 84
2017 Communications or public affairs 27 19 16 14 17 5 2 29 71 97
2017 Access to information and privacy 20 19 20 17 16 8 0 22 78 64
2017 Security 15 19 22 13 28 3 0 16 84 74
2017 Legal services 0 5 41 33 22 0 0 0 100 18
2017 Administration and operations 18 21 23 17 19 2 1 18 82 1585
2017 Human resources 17 25 31 14 12 1 0 17 83 208
2017 Financial management 23 26 26 11 12 1 0 24 76 181
2017 Procurement 14 23 17 8 33 5 0 15 85 23
2017 Materiel management 30 18 28 7 10 6 0 33 67 17
2017 Information management 24 21 22 15 14 1 2 25 75 132
2017 Information technology 31 28 17 14 7 3 0 32 68 210
2017 Internal audit 6 29 41 6 12 6 0 6 94 17
2017 Evaluation 24 12 25 6 21 12 0 27 73 33
2017 Data sciences 36 20 20 7 14 2 0 37 63 51
2017 Policy 18 27 21 9 18 7 1 19 81 311
2017 Project management 17 21 22 12 25 3 1 18 82 232
2017 Other services to the public 15 23 24 18 17 2 1 16 84 288
2017 None of the above 19 22 23 13 19 2 1 19 81 534

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 35 266
2017 Health care practitioners 50 12
2017 Federal regulators 30 10
2017 Compliance, inspection and enforcement 34 72
2017 Communications or public affairs 26 63
2017 Access to information and privacy 24 46
2017 Security 37 62
2017 Legal services 49 18
2017 Administration and operations 25 1261
2017 Human resources 20 169
2017 Financial management 18 142
2017 Procurement 37 19
2017 Materiel management 34 11
2017 Information management 26 93
2017 Information technology 16 141
2017 Internal audit 26 15
2017 Evaluation 38 21
2017 Data sciences 23 34
2017 Policy 28 234
2017 Project management 27 183
2017 Other services to the public 27 231
2017 None of the above 29 407

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 40 266
2017 Health care practitioners 31 12
2017 Federal regulators 39 10
2017 Compliance, inspection and enforcement 31 72
2017 Communications or public affairs 40 63
2017 Access to information and privacy 32 46
2017 Security 40 62
2017 Legal services 40 18
2017 Administration and operations 41 1261
2017 Human resources 35 169
2017 Financial management 35 142
2017 Procurement 57 19
2017 Materiel management 62 11
2017 Information management 34 93
2017 Information technology 35 141
2017 Internal audit 40 15
2017 Evaluation 33 21
2017 Data sciences 37 34
2017 Policy 38 234
2017 Project management 48 183
2017 Other services to the public 37 231
2017 None of the above 33 407

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 33 266
2017 Health care practitioners 15 12
2017 Federal regulators 9 10
2017 Compliance, inspection and enforcement 20 72
2017 Communications or public affairs 31 63
2017 Access to information and privacy 22 46
2017 Security 23 62
2017 Legal services 10 18
2017 Administration and operations 24 1261
2017 Human resources 22 169
2017 Financial management 24 142
2017 Procurement 21 19
2017 Materiel management 8 11
2017 Information management 27 93
2017 Information technology 21 141
2017 Internal audit 27 15
2017 Evaluation 23 21
2017 Data sciences 27 34
2017 Policy 26 234
2017 Project management 35 183
2017 Other services to the public 25 231
2017 None of the above 26 407

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 48 266
2017 Health care practitioners 34 12
2017 Federal regulators 51 10
2017 Compliance, inspection and enforcement 53 72
2017 Communications or public affairs 59 63
2017 Access to information and privacy 54 46
2017 Security 55 62
2017 Legal services 45 18
2017 Administration and operations 59 1261
2017 Human resources 47 169
2017 Financial management 43 142
2017 Procurement 47 19
2017 Materiel management 48 11
2017 Information management 38 93
2017 Information technology 47 141
2017 Internal audit 53 15
2017 Evaluation 53 21
2017 Data sciences 32 34
2017 Policy 51 234
2017 Project management 59 183
2017 Other services to the public 57 231
2017 None of the above 53 407

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 15 266
2017 Health care practitioners 0 12
2017 Federal regulators 0 10
2017 Compliance, inspection and enforcement 9 72
2017 Communications or public affairs 9 63
2017 Access to information and privacy 2 46
2017 Security 13 62
2017 Legal services 9 18
2017 Administration and operations 5 1261
2017 Human resources 6 169
2017 Financial management 11 142
2017 Procurement 15 19
2017 Materiel management 16 11
2017 Information management 7 93
2017 Information technology 6 141
2017 Internal audit 0 15
2017 Evaluation 18 21
2017 Data sciences 3 34
2017 Policy 9 234
2017 Project management 7 183
2017 Other services to the public 6 231
2017 None of the above 5 407

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 31 266
2017 Health care practitioners 57 12
2017 Federal regulators 48 10
2017 Compliance, inspection and enforcement 31 72
2017 Communications or public affairs 29 63
2017 Access to information and privacy 39 46
2017 Security 49 62
2017 Legal services 62 18
2017 Administration and operations 39 1261
2017 Human resources 49 169
2017 Financial management 44 142
2017 Procurement 32 19
2017 Materiel management 34 11
2017 Information management 37 93
2017 Information technology 42 141
2017 Internal audit 40 15
2017 Evaluation 30 21
2017 Data sciences 36 34
2017 Policy 43 234
2017 Project management 38 183
2017 Other services to the public 40 231
2017 None of the above 40 407

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 6 46 18 11 6 13 259
2017 Health care practitioners 9 42 17 8 8 16 12
2017 Federal regulators 0 30 40 0 0 30 10
2017 Compliance, inspection and enforcement 4 42 18 15 9 12 72
2017 Communications or public affairs 5 40 24 21 6 5 61
2017 Access to information and privacy 2 47 18 7 9 16 43
2017 Security 2 47 20 8 7 16 61
2017 Legal services 0 31 22 33 0 14 18
2017 Administration and operations 4 44 19 13 5 16 1243
2017 Human resources 6 58 20 5 3 7 167
2017 Financial management 2 41 32 14 2 8 141
2017 Procurement 5 46 10 10 10 20 19
2017 Materiel management 0 68 8 0 0 24 11
2017 Information management 3 51 18 10 3 14 93
2017 Information technology 4 53 23 9 5 7 140
2017 Internal audit 7 34 12 5 14 28 15
2017 Evaluation 5 52 10 4 5 23 21
2017 Data sciences 0 52 21 6 9 12 33
2017 Policy 4 45 21 11 3 16 231
2017 Project management 2 40 17 13 8 22 179
2017 Other services to the public 4 50 13 10 5 18 228
2017 None of the above 4 47 17 10 5 16 394

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 6 22 16 20 27 1 8 31 52 268
2017 Health care practitioners 18 17 25 8 15 9 9 42 27 12
2017 Federal regulators 11 0 39 10 40 0 0 11 50 10
2017 Compliance, inspection and enforcement 14 20 16 19 21 5 4 37 45 72
2017 Communications or public affairs 3 12 14 25 38 3 5 17 68 63
2017 Access to information and privacy 11 31 15 17 15 2 9 47 36 46
2017 Security 10 11 16 24 29 2 8 23 59 62
2017 Legal services 5 17 5 24 46 5 0 23 73 18
2017 Administration and operations 8 20 15 21 28 2 6 30 53 1266
2017 Human resources 14 28 15 15 17 0 10 47 36 171
2017 Financial management 11 21 19 17 16 1 16 38 39 143
2017 Procurement 5 35 15 15 20 6 5 45 38 19
2017 Materiel management 18 35 18 8 0 0 21 67 10 11
2017 Information management 9 18 19 18 20 4 12 32 45 95
2017 Information technology 7 22 20 19 22 1 9 32 46 142
2017 Internal audit 7 21 26 28 0 0 19 34 34 15
2017 Evaluation 29 19 5 23 23 0 0 48 47 21
2017 Data sciences 15 23 12 6 35 0 9 42 45 34
2017 Policy 4 20 12 24 25 3 12 28 58 234
2017 Project management 7 15 17 19 33 1 9 24 57 183
2017 Other services to the public 15 20 16 15 24 3 6 39 43 234
2017 None of the above 14 18 15 17 26 2 8 35 48 414

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 3 11 9 19 49 1 8 16 75 268
2017 Health care practitioners 16 9 16 33 17 9 0 27 55 12
2017 Federal regulators 11 9 9 0 60 0 10 22 67 10
2017 Compliance, inspection and enforcement 6 12 4 16 52 1 8 20 76 72
2017 Communications or public affairs 3 5 9 26 49 5 3 9 82 63
2017 Access to information and privacy 0 18 13 11 52 0 7 19 67 46
2017 Security 3 8 8 14 61 2 3 12 80 62
2017 Legal services 0 0 5 19 72 5 0 0 95 18
2017 Administration and operations 3 7 11 16 56 2 6 10 78 1264
2017 Human resources 3 9 6 14 57 2 9 14 80 171
2017 Financial management 4 8 11 22 50 1 4 12 76 143
2017 Procurement 5 6 0 13 65 6 5 12 88 19
2017 Materiel management 10 19 10 16 35 0 10 32 57 11
2017 Information management 2 11 15 20 45 1 6 14 69 95
2017 Information technology 5 10 18 21 41 0 6 15 66 142
2017 Internal audit 0 7 7 40 34 0 12 8 84 15
2017 Evaluation 15 5 10 5 56 5 4 22 67 21
2017 Data sciences 6 18 6 23 44 3 0 24 69 34
2017 Policy 1 5 10 17 54 4 9 7 81 234
2017 Project management 3 5 10 14 64 2 3 8 81 183
2017 Other services to the public 2 10 10 19 50 3 6 13 76 234
2017 None of the above 5 9 10 15 53 2 7 15 75 414
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