2017 Public Service Employee Survey Results for Immigration, Refugees and Citizenship Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CR

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 51 39 3 6 2 0 0 89 7 927
2017 CR-03 65 25 3 5 2 0 0 90 7 220
2017 CR-04 51 41 2 4 2 0 0 92 6 466
2017 CR-05 36 47 6 9 3 0 0 82 11 226
2014 CR 48 40 3 7 2 0 0 87 9 1013
2014 CR-03 62 30 2 4 2 0 0 92 6 369
2014 CR-04 38 46 5 10 2 0 0 84 12 400
2014 CR-05 41 44 3 8 3 0 0 86 11 234
2011 CR 50 37 3 7 2 0 0 87 9 1038
2011 CR-03 55 35 2 5 3 0 0 90 8 238
2011 CR-04 53 34 5 7 1 0 0 87 8 252
2011 CR-05 46 41 3 7 3 0 0 87 10 543
2008 CR 43 43 4 6 3 0 0 86 9 893
2008 CR-03 42 43 4 6 4 1 0 86 10 175
2008 CR-04 45 44 3 5 2 0 0 89 7 261
2008 CR-05 42 43 5 6 4 0 0 85 10 446

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 78 16 3 2 0 0 0 95 2 932
2017 CR-03 89 7 2 1 0 0 0 96 1 221
2017 CR-04 74 20 3 2 0 0 0 95 2 470
2017 CR-05 76 17 5 2 0 0 0 93 3 226
2014 CR 77 17 3 2 1 0 0 95 2 1012
2014 CR-03 85 11 2 1 0 1 1 98 1 369
2014 CR-04 71 19 6 3 2 0 1 90 4 399
2014 CR-05 75 22 1 1 1 0 0 97 2 234
2011 CR 79 15 3 2 1 0 1 95 2 1037
2011 CR-03 81 13 3 1 0 0 1 95 1 237
2011 CR-04 75 19 2 2 0 1 1 96 2 252
2011 CR-05 80 14 3 2 1 0 1 94 3 543
2008 CR 77 18 2 2 1 0 1 95 3 890
2008 CR-03 78 14 1 2 2 0 2 94 5 174
2008 CR-04 77 18 3 2 0 0 0 95 2 260
2008 CR-05 76 18 2 2 1 0 0 95 3 445

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 76 15 4 3 1 0 1 92 4 928
2017 CR-03 89 5 2 1 1 1 1 96 2 220
2017 CR-04 74 16 4 3 1 0 1 91 4 467
2017 CR-05 66 22 5 6 1 0 0 88 7 226
2014 CR 70 18 4 5 3 0 1 89 7 1012
2014 CR-03 82 11 2 2 1 0 2 96 3 368
2014 CR-04 66 22 6 4 2 0 1 88 6 400
2014 CR-05 56 21 4 12 6 0 0 78 18 234
2011 CR 73 13 5 5 2 0 1 87 8 1037
2011 CR-03 84 8 4 3 0 0 1 93 3 237
2011 CR-04 68 18 5 5 3 0 2 88 8 252
2011 CR-05 70 14 5 7 3 0 2 85 10 543
2008 CR 70 15 5 4 5 0 1 86 9 892
2008 CR-03 81 9 3 2 2 1 3 93 4 175
2008 CR-04 69 18 8 3 2 0 0 87 5 259
2008 CR-05 66 16 4 6 8 0 1 83 14 447

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 34 7 7 4 0 0 83 10 929
2017 CR-03 60 24 3 10 3 0 0 84 13 220
2017 CR-04 49 35 8 5 4 0 0 83 9 468
2017 CR-05 38 42 9 7 4 0 0 80 11 226
2014 CR 50 34 6 7 3 0 0 84 10 1012
2014 CR-03 56 32 5 5 3 0 0 88 8 369
2014 CR-04 42 38 8 9 4 0 0 79 13 400
2014 CR-05 53 31 6 6 4 0 0 84 10 233
2011 CR 44 35 8 7 5 0 0 79 12 1035
2011 CR-03 51 28 8 8 4 0 0 80 12 236
2011 CR-04 43 36 10 6 4 0 0 80 10 251
2011 CR-05 41 38 7 7 6 0 0 79 14 543

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 37 10 10 6 0 0 75 15 930
2017 CR-03 50 34 4 6 5 0 0 84 11 220
2017 CR-04 40 38 10 8 4 0 0 77 12 469
2017 CR-05 22 38 13 16 10 0 0 60 27 226
2014 CR 36 35 8 13 8 0 1 71 21 1012
2014 CR-03 51 31 5 8 5 0 1 82 13 368
2014 CR-04 24 36 12 17 11 0 1 60 28 400
2014 CR-05 32 37 8 15 7 0 1 69 22 234
2011 CR 34 38 9 12 6 0 1 73 18 1035
2011 CR-03 44 34 8 8 4 0 1 79 13 238
2011 CR-04 27 38 11 14 9 0 1 66 23 251
2011 CR-05 34 40 8 13 5 0 1 74 18 541
2008 CR 28 41 12 12 6 0 1 70 19 895
2008 CR-03 25 40 7 14 11 1 2 66 26 175
2008 CR-04 23 44 15 12 5 0 1 68 17 262
2008 CR-05 32 40 11 11 5 0 0 72 16 447

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 34 36 15 9 5 0 0 71 14 930
2017 CR-03 43 27 12 10 9 0 0 70 18 221
2017 CR-04 34 38 16 8 3 0 0 72 11 468
2017 CR-05 26 43 14 10 5 0 1 70 15 226
2014 CR 31 37 17 9 6 0 0 68 15 1013
2014 CR-03 38 34 14 7 6 0 0 73 13 369
2014 CR-04 27 37 19 10 7 0 0 64 17 400
2014 CR-05 25 41 18 10 6 0 0 66 16 234
2011 CR 32 35 16 9 7 0 0 68 16 1036
2011 CR-03 39 32 16 4 9 0 0 71 13 237
2011 CR-04 32 31 16 16 5 0 0 63 21 252
2011 CR-05 30 38 16 8 8 0 1 68 16 542
2008 CR 24 38 18 10 9 1 0 62 20 895
2008 CR-03 23 31 21 12 13 1 0 55 25 175
2008 CR-04 22 43 19 7 8 1 0 65 15 262
2008 CR-05 26 36 17 11 9 1 0 63 20 447

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 35 10 10 7 0 0 72 17 930
2017 CR-03 47 27 5 10 10 0 0 74 20 221
2017 CR-04 37 36 12 9 6 0 0 73 15 468
2017 CR-05 28 40 12 13 6 0 0 69 19 226
2014 CR 33 36 12 12 7 0 0 69 19 1012
2014 CR-03 41 33 8 11 7 0 0 74 18 369
2014 CR-04 28 37 13 14 8 0 0 65 22 400
2014 CR-05 28 39 16 10 6 0 0 67 17 233
2011 CR 33 37 12 10 8 0 0 70 18 1037
2011 CR-03 38 33 11 8 10 0 0 71 18 238
2011 CR-04 29 36 15 14 6 0 0 66 20 251
2011 CR-05 33 39 11 8 9 0 0 72 17 543
2008 CR 30 38 12 11 9 0 0 68 20 895
2008 CR-03 22 35 15 13 14 1 0 57 27 175
2008 CR-04 29 43 11 8 7 0 0 73 16 262
2008 CR-05 33 35 11 11 9 0 0 68 20 447

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 35 9 5 2 0 0 84 7 930
2017 CR-03 57 28 8 5 1 0 0 85 7 221
2017 CR-04 51 38 7 3 1 1 0 89 4 469
2017 CR-05 38 34 14 10 4 0 0 72 13 225
2014 CR 49 34 9 6 2 0 0 83 8 1011
2014 CR-03 61 27 5 4 3 0 0 88 7 368
2014 CR-04 40 38 12 7 3 1 0 78 10 400
2014 CR-05 44 39 10 6 1 0 0 83 7 233

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 28 13 7 5 1 1 75 12 928
2017 CR-03 55 23 10 5 4 2 0 80 9 220
2017 CR-04 45 31 14 5 3 1 1 78 8 467
2017 CR-05 38 25 14 12 9 1 1 65 21 226
2014 CR 40 33 14 7 4 1 1 74 12 1011
2014 CR-03 50 28 12 5 3 1 1 80 8 368
2014 CR-04 37 34 15 7 4 2 2 73 11 399
2014 CR-05 29 38 14 11 8 0 1 67 19 234
2011 CR 37 33 13 8 6 1 1 72 15 1037
2011 CR-03 52 27 11 3 5 1 1 81 8 237
2011 CR-04 31 40 13 9 4 0 2 73 14 251
2011 CR-05 34 33 14 10 8 1 1 68 18 544

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 22 11 6 6 3 9 73 14 929
2017 CR-03 47 16 10 4 6 5 11 76 12 220
2017 CR-04 40 23 13 7 5 3 9 71 14 468
2017 CR-05 43 26 8 9 8 2 5 73 18 226
2014 CR 41 21 13 5 6 2 13 72 13 1012
2014 CR-03 43 17 13 3 5 3 16 74 10 369
2014 CR-04 37 23 13 6 6 2 13 70 14 399
2014 CR-05 44 24 10 7 5 2 7 75 14 234
2011 CR 37 18 11 8 14 3 10 63 25 1037
2011 CR-03 43 18 11 5 10 5 7 70 17 237
2011 CR-04 33 22 12 9 9 5 10 65 21 251
2011 CR-05 35 17 10 8 18 1 10 59 30 544
2008 CR 32 23 12 9 12 3 10 62 24 894
2008 CR-03 33 21 12 9 11 3 10 62 24 174
2008 CR-04 38 24 11 8 5 2 12 72 15 262
2008 CR-05 28 23 13 9 17 3 8 57 29 447

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 41 10 7 5 0 0 78 12 928
2017 CR-03 44 33 11 6 6 0 0 77 12 221
2017 CR-04 37 46 9 6 3 0 0 83 8 466
2017 CR-05 30 39 11 12 7 0 0 70 19 226
2014 CR 31 38 15 9 6 0 0 70 15 1011
2014 CR-03 41 37 11 6 5 0 0 79 11 369
2014 CR-04 28 38 19 9 5 0 0 66 14 398
2014 CR-05 20 41 17 14 9 0 0 60 23 234
2011 CR 36 35 11 9 8 0 0 71 17 1037
2011 CR-03 46 33 9 5 7 0 0 79 12 237
2011 CR-04 32 35 14 12 6 1 0 68 18 251
2011 CR-05 33 36 11 10 9 0 0 69 19 544
2008 CR 31 38 14 10 7 0 0 69 17 881
2008 CR-03 34 34 14 10 9 0 0 67 18 173
2008 CR-04 34 41 16 5 4 0 0 75 8 261
2008 CR-05 28 39 12 12 9 0 0 66 21 436

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 33 16 13 7 0 0 64 20 930
2017 CR-03 35 29 18 12 6 0 0 64 18 221
2017 CR-04 31 38 15 12 5 0 0 69 17 468
2017 CR-05 24 32 16 15 13 0 0 56 28 226
2014 CR 25 32 18 15 9 0 0 58 24 1012
2014 CR-03 32 32 16 11 9 0 0 64 20 369
2014 CR-04 23 35 18 14 9 1 0 59 23 399
2014 CR-05 20 27 20 23 10 0 0 47 33 234
2011 CR 21 32 17 17 13 0 0 53 30 1039
2011 CR-03 28 33 16 9 13 0 1 62 22 238
2011 CR-04 21 32 19 18 10 0 0 53 28 252
2011 CR-05 18 31 16 20 15 0 0 49 35 544

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 35 9 6 3 0 0 82 9 928
2017 CR-03 58 27 8 5 2 0 0 85 7 221
2017 CR-04 45 39 8 6 1 0 0 85 8 467
2017 CR-05 39 34 12 8 6 1 0 74 14 225

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 54 32 7 4 2 0 0 87 6 930
2017 CR-03 63 28 5 3 1 0 0 91 4 221
2017 CR-04 58 32 6 2 1 1 0 91 3 468
2017 CR-05 38 35 11 9 7 0 0 73 15 226
2014 CR 44 37 10 5 3 1 0 82 8 1013
2014 CR-03 54 32 7 4 2 0 0 87 6 369
2014 CR-04 44 42 8 3 3 1 0 87 5 400
2014 CR-05 29 36 17 11 5 1 0 66 17 234
2011 CR 44 36 8 7 3 1 0 82 11 1039
2011 CR-03 59 27 7 4 2 0 0 86 6 238
2011 CR-04 39 44 10 6 0 1 0 84 6 252
2011 CR-05 41 36 8 9 5 1 0 78 14 544
2008 CR 45 37 9 5 3 1 0 83 9 894
2008 CR-03 51 33 5 5 5 1 1 85 10 174
2008 CR-04 45 45 7 2 2 0 0 89 3 262
2008 CR-05 43 34 11 7 4 1 0 78 11 447

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 33 16 10 8 1 0 66 19 930
2017 CR-03 34 29 17 9 10 0 0 64 19 221
2017 CR-04 35 36 14 8 5 1 0 72 14 468
2017 CR-05 25 28 17 17 13 0 0 53 29 226

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 60 27 8 2 2 0 0 88 4 930
2017 CR-03 68 21 8 1 2 0 0 89 3 221
2017 CR-04 64 26 7 1 1 0 0 90 3 468
2017 CR-05 45 36 10 4 4 0 0 82 8 226
2014 CR 61 26 8 3 1 0 0 87 5 1012
2014 CR-03 74 17 6 2 1 0 0 91 3 368
2014 CR-04 57 32 8 2 1 0 0 89 3 400
2014 CR-05 46 29 12 8 3 1 0 76 11 234
2011 CR 61 26 9 3 2 0 0 87 4 1038
2011 CR-03 68 24 6 0 2 0 0 92 2 238
2011 CR-04 54 31 12 1 1 0 0 86 2 252
2011 CR-05 60 24 9 4 2 0 0 85 6 543

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 28 34 17 11 8 1 1 63 19 928
2017 CR-03 34 30 17 10 6 1 2 65 17 220
2017 CR-04 30 38 16 8 4 1 1 70 13 467
2017 CR-05 16 32 17 17 17 0 0 48 34 226
2014 CR 21 36 18 13 9 1 2 59 22 1012
2014 CR-03 26 36 18 9 7 1 2 65 17 369
2014 CR-04 22 41 16 14 5 1 2 64 20 400
2014 CR-05 12 28 22 17 18 0 3 41 36 233
2011 CR 24 36 15 12 12 0 1 60 24 1036
2011 CR-03 35 33 15 9 8 0 0 69 17 238
2011 CR-04 21 44 18 11 6 0 0 65 16 252
2011 CR-05 20 33 14 14 16 1 1 54 31 541

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 35 17 9 6 0 1 68 15 930
2017 CR-03 37 32 12 13 5 0 1 69 18 221
2017 CR-04 34 38 18 5 3 0 1 73 9 468
2017 CR-05 22 33 20 13 11 0 0 56 24 226
2014 CR 28 35 18 10 7 0 2 64 17 1011
2014 CR-03 32 34 16 9 7 1 1 67 16 368
2014 CR-04 31 37 18 9 4 0 1 69 13 400
2014 CR-05 16 34 21 13 12 0 3 52 26 233

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 36 15 6 4 1 0 75 10 931
2017 CR-03 47 29 14 5 5 1 0 77 9 221
2017 CR-04 39 38 16 4 3 0 0 77 7 469
2017 CR-05 27 39 14 12 7 0 0 67 19 226
2014 CR 33 41 13 7 5 1 0 75 12 1010
2014 CR-03 44 36 9 5 5 0 0 81 10 369
2014 CR-04 29 41 16 7 4 1 0 72 12 398
2014 CR-05 22 48 14 9 6 0 0 70 16 233
2011 CR 37 38 13 7 4 0 0 76 12 1032
2011 CR-03 50 31 13 4 2 1 0 82 6 236
2011 CR-04 31 43 14 9 3 0 0 74 12 251
2011 CR-05 34 39 12 8 6 0 0 74 14 540

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 36 9 5 3 1 0 82 8 927
2017 CR-03 58 25 7 5 4 1 0 84 9 220
2017 CR-04 46 39 8 4 3 0 0 85 6 466
2017 CR-05 33 40 14 7 4 1 0 74 11 226
2014 CR 44 32 14 6 4 0 0 77 10 1010
2014 CR-03 61 26 8 2 3 0 0 87 6 368
2014 CR-04 38 35 18 7 3 0 0 73 10 399
2014 CR-05 27 38 18 10 6 1 0 66 16 233
2011 CR 42 34 10 8 5 0 0 77 13 1037
2011 CR-03 53 31 5 6 4 0 0 84 10 237
2011 CR-04 37 38 13 9 2 0 0 75 12 251
2011 CR-05 40 34 11 8 8 0 0 74 15 544
2008 CR 36 38 13 7 5 0 0 75 13 895
2008 CR-03 38 35 11 8 7 0 0 73 15 175
2008 CR-04 39 41 13 2 5 0 0 80 7 262
2008 CR-05 34 38 13 10 5 0 0 72 15 447

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 56 29 10 2 1 0 2 87 3 932
2017 CR-03 61 26 9 3 0 0 1 87 4 221
2017 CR-04 59 30 10 1 0 0 1 89 1 470
2017 CR-05 48 31 11 4 1 0 5 84 5 226
2014 CR 54 28 13 3 2 0 1 83 4 1013
2014 CR-03 59 27 9 1 2 0 1 88 3 369
2014 CR-04 50 29 16 4 2 0 0 79 6 400
2014 CR-05 51 28 14 3 1 0 3 82 4 234
2011 CR 49 29 14 4 2 0 1 79 7 1038
2011 CR-03 63 22 10 3 1 0 0 86 4 238
2011 CR-04 39 32 17 7 4 0 0 72 11 251
2011 CR-05 47 31 14 4 2 0 2 80 6 544
2008 CR 43 31 14 5 3 0 2 76 9 892
2008 CR-03 48 29 17 3 2 0 1 77 6 174
2008 CR-04 42 33 15 7 3 0 0 75 10 261
2008 CR-05 43 31 13 5 4 1 4 77 9 446

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 9 15 33 20 15 1 8 38 26 917
2017 CR-03 8 8 34 19 22 0 9 45 18 220
2017 CR-04 7 15 32 22 15 1 8 40 25 456
2017 CR-05 13 19 36 16 10 0 5 28 35 226
2014 CR 8 20 33 19 13 1 5 34 30 1007
2014 CR-03 6 15 32 20 22 1 4 44 22 367
2014 CR-04 9 23 36 18 8 1 6 28 34 397
2014 CR-05 9 26 30 17 9 2 6 29 38 233
2011 CR 11 24 29 18 13 1 4 33 36 1032
2011 CR-03 8 17 32 19 21 1 3 41 26 238
2011 CR-04 12 28 32 18 7 1 3 25 42 250
2011 CR-05 11 25 27 18 13 1 5 32 38 539
2008 CR 10 20 31 22 11 1 4 35 32 893
2008 CR-03 14 19 26 23 14 1 3 38 35 175
2008 CR-04 8 23 32 23 8 1 5 32 33 260
2008 CR-05 10 19 32 22 13 1 3 36 30 447

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 10 13 23 18 22 4 9 46 26 915
2017 CR-03 7 9 22 17 29 3 13 55 19 217
2017 CR-04 9 13 24 18 23 5 10 48 25 458
2017 CR-05 15 17 25 19 15 5 3 37 35 225
2014 CR 12 17 23 20 19 3 6 43 31 1005
2014 CR-03 7 12 19 22 31 3 7 58 20 367
2014 CR-04 16 19 24 21 10 4 6 34 39 395
2014 CR-05 12 21 28 16 12 3 6 32 37 233
2011 CR 12 17 26 20 16 3 5 39 32 1029
2011 CR-03 12 12 24 19 23 4 5 47 27 237
2011 CR-04 11 20 29 21 9 4 6 34 35 249
2011 CR-05 12 18 26 19 17 3 5 39 33 538
2008 CR 10 15 29 20 19 3 5 42 27 889
2008 CR-03 18 17 21 16 22 2 4 41 37 174
2008 CR-04 7 14 33 21 17 3 5 41 23 258
2008 CR-05 10 15 29 21 19 3 4 43 26 446

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 12 22 20 19 7 13 48 25 914
2017 CR-03 4 6 21 19 31 6 13 62 12 219
2017 CR-04 7 11 22 22 17 7 13 49 23 454
2017 CR-05 15 19 24 17 11 5 10 33 39 226
2014 CR 8 13 22 19 18 6 13 46 27 1004
2014 CR-03 4 7 17 22 30 6 14 66 13 366
2014 CR-04 10 16 26 19 12 5 11 37 31 395
2014 CR-05 12 21 23 15 9 6 13 31 40 233
2011 CR 7 14 25 19 18 6 11 44 26 1027
2011 CR-03 5 11 17 22 26 8 11 59 20 237
2011 CR-04 10 18 30 16 12 7 8 33 32 247
2011 CR-05 7 13 26 20 16 5 13 44 25 538
2008 CR 8 16 28 21 14 5 8 41 27 887
2008 CR-03 10 14 20 18 23 5 10 48 29 173
2008 CR-04 7 17 28 24 11 5 9 40 28 257
2008 CR-05 7 16 30 21 13 6 8 39 26 446

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 6 9 20 22 28 3 13 59 17 913
2017 CR-03 3 8 17 17 38 2 16 66 13 218
2017 CR-04 3 5 22 26 29 3 11 64 10 455
2017 CR-05 13 17 19 19 17 2 13 42 35 225
2014 CR 5 10 20 27 25 2 11 60 17 1004
2014 CR-03 2 5 16 28 37 2 11 74 7 367
2014 CR-04 6 10 25 31 20 2 7 56 17 394
2014 CR-05 10 18 20 18 15 2 17 42 34 233
2011 CR 9 13 26 22 20 2 8 47 24 1023
2011 CR-03 4 8 20 24 32 3 8 63 14 237
2011 CR-04 6 15 31 27 15 2 4 45 22 247
2011 CR-05 12 14 26 19 17 1 10 42 29 534
2008 CR 9 14 26 26 17 2 7 48 24 888
2008 CR-03 7 6 19 34 27 2 5 65 15 175
2008 CR-04 5 11 31 28 16 2 7 48 17 256
2008 CR-05 11 18 25 22 15 2 8 40 32 446

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 8 13 22 21 23 3 12 51 24 916
2017 CR-03 6 7 21 14 33 3 16 58 16 218
2017 CR-04 5 11 22 25 22 3 12 55 19 457
2017 CR-05 14 20 22 19 16 2 7 38 38 226
2014 CR 10 14 21 18 25 3 9 49 27 1004
2014 CR-03 5 7 18 20 37 4 10 66 14 365
2014 CR-04 13 17 24 18 19 3 7 41 33 396
2014 CR-05 15 18 21 15 17 4 10 37 39 233
2011 CR 16 19 23 15 17 2 9 35 39 1031
2011 CR-03 11 13 20 21 28 1 6 53 25 237
2011 CR-04 18 22 25 15 11 2 7 28 44 249
2011 CR-05 18 20 24 13 14 1 10 31 42 540
2008 CR 17 19 23 18 15 1 6 36 38 886
2008 CR-03 18 19 19 17 22 1 5 40 39 175
2008 CR-04 11 21 29 21 10 2 6 33 35 257
2008 CR-05 19 17 21 18 16 2 7 37 40 444

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 17 23 16 15 5 10 36 36 918
2017 CR-03 9 15 24 14 20 4 14 41 29 220
2017 CR-04 13 15 25 18 14 6 10 38 32 457
2017 CR-05 21 23 20 15 9 4 7 28 50 226
2014 CR 19 20 20 13 16 6 7 33 44 1009
2014 CR-03 16 20 18 12 23 4 7 40 40 367
2014 CR-04 27 20 21 13 9 4 7 25 52 399
2014 CR-05 9 20 23 15 15 12 6 36 35 233
2011 CR 16 17 24 14 16 5 8 35 38 1030
2011 CR-03 18 13 21 16 18 7 6 40 36 238
2011 CR-04 20 24 25 13 11 3 5 26 47 248
2011 CR-05 13 16 24 15 17 5 10 37 35 539
2008 CR 19 24 19 16 13 3 5 32 47 892
2008 CR-03 21 26 17 14 15 2 6 31 51 175
2008 CR-04 13 25 22 20 12 3 6 35 41 260
2008 CR-05 23 23 18 15 13 4 4 30 50 446

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 7 13 23 21 20 6 10 49 23 911
2017 CR-03 4 7 23 17 28 7 15 57 13 218
2017 CR-04 5 11 23 26 20 6 10 54 19 453
2017 CR-05 15 20 26 16 13 3 7 32 40 226
2014 CR 9 14 26 18 19 5 8 43 27 1003
2014 CR-03 6 8 19 22 31 5 8 61 17 365
2014 CR-04 11 16 30 18 13 5 7 35 31 397
2014 CR-05 12 21 32 13 10 4 8 26 37 231
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 77 14 3 2 1 0 3 94 3 929
2017 CR-03 81 7 3 0 2 0 6 95 2 221
2017 CR-04 76 14 4 3 1 0 2 92 4 468
2017 CR-05 77 20 1 1 1 0 0 97 2 225
2014 CR 77 12 4 2 1 0 3 93 3 1013
2014 CR-03 81 8 3 3 1 0 5 94 3 369
2014 CR-04 73 15 6 2 2 0 3 90 4 400
2014 CR-05 80 16 1 2 1 0 0 96 3 234
2011 CR 75 10 6 2 3 0 3 89 5 1035
2011 CR-03 79 6 8 2 3 0 3 87 5 236
2011 CR-04 70 14 7 3 2 0 5 88 5 251
2011 CR-05 77 10 4 3 3 0 3 90 6 543
2008 CR 72 11 4 2 4 0 7 89 7 894
2008 CR-03 74 6 3 2 4 0 11 90 7 175
2008 CR-04 70 15 4 4 2 1 4 90 6 261
2008 CR-05 71 11 4 1 5 0 7 89 7 447

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 29 14 7 5 5 5 71 14 928
2017 CR-03 39 26 10 10 6 3 5 71 18 220
2017 CR-04 33 31 16 6 4 6 4 71 12 468
2017 CR-05 34 29 12 7 8 4 6 69 17 225
2014 CR 36 30 12 7 5 6 4 73 13 1012
2014 CR-03 44 24 10 7 6 5 4 75 15 368
2014 CR-04 31 33 13 7 5 6 6 72 14 400
2014 CR-05 33 33 14 5 5 7 3 74 11 234

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 53 25 8 8 5 1 0 79 13 929
2017 CR-03 58 18 5 11 7 1 0 77 18 220
2017 CR-04 49 30 8 8 5 1 0 79 12 469
2017 CR-05 56 21 10 7 4 2 0 79 11 225
2014 CR 54 27 6 6 6 1 0 82 12 1012
2014 CR-03 57 24 5 6 6 1 0 83 12 369
2014 CR-04 48 30 8 7 7 1 0 79 13 400
2014 CR-05 58 27 4 6 4 2 0 86 10 233

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 33 12 12 7 2 1 68 19 928
2017 CR-03 36 31 10 11 9 2 1 69 21 220
2017 CR-04 31 32 13 16 6 2 0 65 22 468
2017 CR-05 34 39 14 7 6 1 1 74 13 225
2014 CR 27 36 14 13 7 2 1 64 21 1013
2014 CR-03 25 34 14 15 9 2 1 61 25 369
2014 CR-04 21 39 14 16 8 2 1 62 24 400
2014 CR-05 38 35 14 9 4 1 0 74 13 234
2011 CR 26 33 12 16 10 2 0 61 27 1037
2011 CR-03 19 35 10 22 12 1 1 55 35 237
2011 CR-04 28 32 18 13 6 2 0 62 20 252
2011 CR-05 27 34 11 15 11 2 0 62 26 543
2008 CR 22 36 14 13 11 3 1 61 25 894
2008 CR-03 17 38 14 13 15 2 1 56 29 175
2008 CR-04 21 40 16 10 8 4 0 64 20 262
2008 CR-05 25 34 13 13 11 3 1 61 25 446

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 24 17 12 12 10 1 53 28 931
2017 CR-03 23 21 14 15 14 10 2 50 34 221
2017 CR-04 22 26 16 13 11 10 1 55 27 469
2017 CR-05 25 23 20 9 13 10 0 53 24 226
2014 CR 20 23 16 15 16 9 1 48 34 1013
2014 CR-03 22 20 13 18 18 7 2 47 39 369
2014 CR-04 16 24 18 14 16 9 2 45 34 400
2014 CR-05 23 25 18 12 12 10 0 54 27 234
2011 CR 19 21 17 16 19 7 1 43 39 1036
2011 CR-03 14 19 18 20 22 8 0 35 45 237
2011 CR-04 22 20 20 15 13 9 1 47 31 251
2011 CR-05 21 21 15 16 21 6 1 45 39 543
2008 CR 19 24 14 15 17 9 1 48 36 895
2008 CR-03 14 22 14 14 25 9 1 41 43 175
2008 CR-04 21 29 18 12 9 11 1 56 24 262
2008 CR-05 20 22 11 18 18 9 1 47 40 447

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 16 24 16 15 9 18 2 51 30 929
2017 CR-03 19 19 14 15 14 17 2 47 36 221
2017 CR-04 15 28 15 15 9 16 2 53 29 468
2017 CR-05 15 21 19 12 7 21 4 49 25 225
2014 CR 14 20 19 14 12 19 2 43 33 1013
2014 CR-03 20 20 15 13 13 17 2 50 32 369
2014 CR-04 10 19 19 16 16 18 3 36 39 400
2014 CR-05 14 19 22 13 6 25 1 44 26 234

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 34 6 6 2 0 0 86 8 930
2017 CR-03 54 28 5 10 4 0 0 81 14 221
2017 CR-04 50 36 6 5 2 0 0 87 7 468
2017 CR-05 53 34 8 4 1 0 0 87 5 226
2014 CR 51 32 8 6 2 1 0 84 8 1011
2014 CR-03 51 32 7 7 2 1 0 84 9 367
2014 CR-04 46 36 9 7 3 1 0 82 10 400
2014 CR-05 60 28 7 3 1 1 0 88 5 234
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 50 29 10 5 4 1 1 81 9 931
2017 CR-03 56 24 10 5 4 2 0 82 9 221
2017 CR-04 48 31 11 5 4 0 1 80 9 469
2017 CR-05 49 30 10 5 4 1 1 80 9 226
2014 CR 47 32 10 5 5 0 1 79 10 1012
2014 CR-03 56 28 7 3 5 0 1 84 8 369
2014 CR-04 38 38 13 7 4 0 1 76 11 399
2014 CR-05 47 30 11 6 6 1 0 78 11 234
2011 CR 41 35 11 8 5 0 0 77 13 1038
2011 CR-03 47 29 13 8 3 0 0 76 11 238
2011 CR-04 33 40 13 9 4 0 0 73 13 252
2011 CR-05 43 35 8 8 6 0 0 78 14 543
2008 CR 37 34 11 9 8 1 1 72 17 894
2008 CR-03 37 32 10 9 10 1 1 70 19 174
2008 CR-04 34 35 15 9 5 1 1 70 14 262
2008 CR-05 38 34 10 9 8 1 1 73 17 447

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 27 10 5 3 2 1 81 8 929
2017 CR-03 62 18 7 6 3 3 1 83 9 221
2017 CR-04 49 30 11 5 2 3 0 81 7 467
2017 CR-05 47 30 11 5 4 1 1 79 9 226
2014 CR 51 27 9 5 4 3 1 82 9 1012
2014 CR-03 60 24 7 3 4 2 1 86 7 369
2014 CR-04 44 30 12 6 4 3 2 78 10 399
2014 CR-05 49 29 9 6 3 3 0 81 9 234
2011 CR 44 28 14 7 4 2 1 75 12 1036
2011 CR-03 54 23 12 6 3 2 1 79 9 238
2011 CR-04 35 36 13 8 4 3 1 74 13 250
2011 CR-05 45 27 14 8 5 1 1 73 13 543
2008 CR 42 28 12 7 7 3 1 73 14 894
2008 CR-03 47 22 13 5 9 3 1 72 14 174
2008 CR-04 40 32 13 7 5 3 0 74 12 262
2008 CR-05 41 28 11 7 8 4 1 73 15 447

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 29 8 6 3 1 1 83 9 928
2017 CR-03 61 19 7 7 5 1 0 81 12 221
2017 CR-04 50 34 8 5 2 0 1 85 7 466
2017 CR-05 49 30 9 7 4 0 0 80 10 226
2014 CR 49 31 9 5 4 1 0 81 9 1013
2014 CR-03 58 26 7 5 4 1 0 85 9 369
2014 CR-04 44 34 12 6 4 0 1 78 11 400
2014 CR-05 46 35 10 5 4 1 0 81 9 234
2011 CR 45 32 10 7 5 0 0 77 12 1035
2011 CR-03 53 29 8 5 5 0 0 83 10 238
2011 CR-04 38 34 13 10 4 0 1 73 14 250
2011 CR-05 45 31 10 8 5 0 0 77 13 542
2008 CR 42 30 10 10 8 1 0 73 18 895
2008 CR-03 47 22 9 11 9 2 1 71 20 175
2008 CR-04 43 31 12 8 5 1 0 75 13 262
2008 CR-05 39 32 9 11 9 1 0 72 19 447

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 83 10 3 1 1 0 2 95 2 928
2017 CR-03 86 6 2 0 2 0 4 96 2 221
2017 CR-04 82 10 4 1 1 0 1 93 2 466
2017 CR-05 82 15 2 0 0 0 1 98 0 226
2014 CR 83 10 3 1 1 0 2 95 2 1010
2014 CR-03 86 6 2 1 1 0 4 95 2 367
2014 CR-04 78 14 4 2 1 0 2 94 3 399
2014 CR-05 85 11 2 0 1 1 0 97 1 234
2011 CR 80 10 4 1 1 0 3 93 3 1038
2011 CR-03 82 7 6 1 1 0 3 92 2 238
2011 CR-04 77 13 4 2 1 0 3 92 3 252
2011 CR-05 80 10 3 1 1 1 3 94 3 543
2008 CR 81 7 3 1 2 1 5 93 3 895
2008 CR-03 82 2 3 1 3 1 9 93 4 175
2008 CR-04 79 10 3 1 2 1 5 94 3 261
2008 CR-05 81 7 4 1 2 0 5 93 3 448

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 18 9 4 6 6 10 77 12 927
2017 CR-03 54 15 11 3 3 6 7 81 7 221
2017 CR-04 45 19 8 4 6 6 11 78 12 466
2017 CR-05 42 16 10 5 10 4 12 70 19 225
2014 CR 50 21 8 3 4 4 10 82 8 1008
2014 CR-03 63 13 5 1 3 4 11 90 4 366
2014 CR-04 45 25 10 4 5 3 8 79 10 399
2014 CR-05 36 25 11 4 6 6 12 74 13 233
2011 CR 49 25 7 7 7 1 4 78 15 1037
2011 CR-03 64 20 5 3 3 2 3 88 6 237
2011 CR-04 36 35 7 8 9 2 3 74 18 252
2011 CR-05 48 22 7 8 8 1 6 75 18 543

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 61 21 7 6 4 1 1 83 10 929
2017 CR-03 67 16 4 5 6 1 1 85 12 221
2017 CR-04 57 26 9 5 2 0 1 84 8 467
2017 CR-05 61 17 8 8 4 0 0 79 12 226

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 56 22 12 5 4 2 1 80 8 928
2017 CR-03 62 15 10 3 7 2 1 79 11 221
2017 CR-04 52 24 13 4 2 3 1 80 6 467
2017 CR-05 55 22 11 6 4 1 0 79 10 225

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 57 23 10 5 4 1 1 81 9 928
2017 CR-03 63 19 6 4 7 0 1 83 11 221
2017 CR-04 55 26 11 5 2 1 0 82 7 467
2017 CR-05 53 22 11 7 6 0 0 76 13 225
2014 CR 57 26 8 4 4 1 0 84 8 1013
2014 CR-03 68 20 6 3 3 0 0 89 6 369
2014 CR-04 49 31 9 5 5 1 1 81 10 400
2014 CR-05 54 28 9 5 3 1 0 83 8 234
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Senior Management

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 27 13 5 4 9 2 75 11 930
2017 CR-03 50 21 11 6 3 8 1 77 10 220
2017 CR-04 39 33 12 3 3 9 2 80 7 469
2017 CR-05 33 23 16 9 8 10 1 63 19 226
2014 CR 40 27 13 5 4 10 1 76 10 1012
2014 CR-03 51 23 9 3 4 10 0 82 8 369
2014 CR-04 37 29 13 5 4 10 1 75 10 399
2014 CR-05 28 31 18 7 3 12 0 68 12 234
2011 CR 30 29 17 8 9 7 0 64 18 1037
2011 CR-03 40 25 18 6 7 3 0 67 14 237
2011 CR-04 30 30 16 9 6 8 1 67 16 251
2011 CR-05 26 29 17 9 11 7 0 60 21 544

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 27 14 8 7 5 1 69 16 930
2017 CR-03 51 21 8 8 7 4 1 76 16 220
2017 CR-04 38 32 15 7 3 5 1 74 11 469
2017 CR-05 29 21 19 11 15 5 0 53 28 226
2014 CR 38 24 16 8 5 7 0 68 15 1010
2014 CR-03 52 20 12 5 5 5 1 77 11 368
2014 CR-04 36 25 18 8 5 8 1 66 15 399
2014 CR-05 21 30 21 12 6 8 0 57 21 233
2011 CR 29 26 18 11 12 3 0 57 24 1038
2011 CR-03 40 26 14 9 9 2 0 68 18 238
2011 CR-04 30 25 23 10 8 4 1 58 18 252
2011 CR-05 24 26 18 12 16 3 0 52 29 543
2008 CR 22 26 21 9 17 4 1 50 27 895
2008 CR-03 23 25 20 9 17 6 1 52 27 175
2008 CR-04 27 30 23 5 8 5 2 61 14 262
2008 CR-05 19 23 20 13 22 3 0 44 36 447

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 24 19 9 7 8 1 62 18 928
2017 CR-03 44 18 15 9 7 7 1 67 17 220
2017 CR-04 31 29 18 7 4 9 1 67 13 468
2017 CR-05 20 20 24 11 15 9 0 44 30 225
2014 CR 28 26 17 10 6 11 1 62 19 1011
2014 CR-03 39 26 12 7 5 9 1 73 13 368
2014 CR-04 24 28 17 12 6 12 1 60 20 399
2014 CR-05 16 23 26 12 10 12 0 45 25 234
2011 CR 19 30 21 13 9 7 1 53 24 1038
2011 CR-03 22 33 19 13 8 5 0 58 22 238
2011 CR-04 21 27 26 12 6 6 2 53 19 251
2011 CR-05 16 30 21 14 11 8 0 50 27 544
2008 CR 13 26 21 17 13 10 1 43 33 894
2008 CR-03 16 22 21 14 16 11 0 43 34 174
2008 CR-04 17 28 24 11 8 10 2 51 22 262
2008 CR-05 10 25 19 21 15 9 0 39 40 447

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 23 16 9 10 8 1 61 21 928
2017 CR-03 46 15 15 8 9 5 1 66 18 220
2017 CR-04 30 29 18 8 7 8 1 65 16 468
2017 CR-05 22 19 16 14 20 9 0 45 37 225
2014 CR 30 23 15 11 9 11 1 60 23 1011
2014 CR-03 41 24 10 8 7 10 1 73 16 368
2014 CR-04 25 24 16 12 10 12 1 56 26 399
2014 CR-05 19 21 23 15 12 11 0 45 30 234
2011 CR 21 24 19 12 14 9 0 50 29 1037
2011 CR-03 29 24 21 10 11 5 0 56 22 238
2011 CR-04 21 27 22 10 10 10 0 53 22 250
2011 CR-05 18 23 16 15 18 10 0 46 36 544
2008 CR 16 24 17 15 17 11 0 45 36 896
2008 CR-03 18 23 17 9 19 14 1 48 33 175
2008 CR-04 19 27 19 12 9 13 0 54 25 262
2008 CR-05 13 23 16 19 20 10 0 39 43 448

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 31 28 16 11 8 6 1 63 20 926
2017 CR-03 39 24 17 8 8 4 1 66 16 219
2017 CR-04 33 31 15 9 6 6 1 68 16 467
2017 CR-05 19 24 18 18 14 7 0 47 34 225
2014 CR 29 29 17 10 8 6 1 63 19 1008
2014 CR-03 41 27 12 8 6 5 1 72 15 365
2014 CR-04 23 32 18 11 7 8 1 61 20 399
2014 CR-05 20 29 23 12 12 5 0 51 25 234
2011 CR 22 30 17 16 12 4 0 54 29 1037
2011 CR-03 28 27 18 12 12 3 0 57 24 238
2011 CR-04 23 32 16 16 8 4 0 58 25 251
2011 CR-05 18 30 16 17 14 4 0 50 33 543
2008 CR 17 29 17 20 12 4 0 49 33 892
2008 CR-03 20 22 16 22 16 4 0 43 40 174
2008 CR-04 23 33 22 11 7 4 0 58 19 260
2008 CR-05 13 30 16 24 14 3 0 44 39 447
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 37 13 7 4 2 0 76 11 924
2017 CR-03 42 32 14 6 5 0 0 75 11 218
2017 CR-04 41 40 10 6 2 2 0 82 8 466
2017 CR-05 28 35 19 10 8 1 0 63 18 225
2014 CR 36 38 14 6 3 2 0 76 9 1010
2014 CR-03 43 34 13 4 3 2 1 79 8 367
2014 CR-04 35 40 13 6 3 3 1 78 9 399
2014 CR-05 26 40 19 9 4 2 0 67 13 234
2011 CR 31 40 16 8 4 1 0 72 12 1037
2011 CR-03 40 32 18 7 3 0 0 72 10 238
2011 CR-04 35 42 14 4 2 2 0 79 7 251
2011 CR-05 26 42 16 10 5 1 0 68 16 543

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 37 12 2 2 2 1 84 4 927
2017 CR-03 51 30 12 4 2 1 0 82 6 219
2017 CR-04 46 38 9 2 1 3 1 88 2 467
2017 CR-05 31 44 17 3 4 1 0 76 7 226
2014 CR 41 39 11 4 1 4 0 84 5 1011
2014 CR-03 52 33 8 3 1 3 1 88 4 368
2014 CR-04 36 42 12 4 1 4 1 82 5 399
2014 CR-05 31 44 12 5 1 6 0 80 6 234
2011 CR 39 34 13 6 3 3 1 76 10 1036
2011 CR-03 44 34 13 3 2 3 2 81 5 238
2011 CR-04 38 36 13 7 1 3 1 78 8 250
2011 CR-05 36 34 13 8 4 4 0 73 13 543

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 42 32 11 6 5 2 1 77 12 923
2017 CR-03 51 26 11 6 4 2 0 79 9 218
2017 CR-04 44 33 10 5 6 2 1 79 11 466
2017 CR-05 31 35 14 11 5 3 1 69 17 224
2014 CR 43 34 9 6 4 3 1 80 10 1011
2014 CR-03 53 28 5 7 3 3 1 85 10 368
2014 CR-04 40 35 11 6 4 4 2 79 10 399
2014 CR-05 33 41 12 7 5 2 0 76 12 234
2011 CR 41 34 10 6 5 3 1 78 12 1037
2011 CR-03 50 26 10 5 3 5 1 81 8 238
2011 CR-04 35 38 11 6 5 4 1 77 11 251
2011 CR-05 39 36 9 7 6 3 1 78 13 543
2008 CR 34 34 10 9 7 5 1 73 17 894
2008 CR-03 45 29 7 7 5 6 1 79 13 175
2008 CR-04 34 35 13 6 5 6 1 74 12 261
2008 CR-05 30 35 9 11 9 4 1 69 21 447

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 32 18 8 3 5 1 69 12 927
2017 CR-03 37 33 16 7 3 4 1 73 10 219
2017 CR-04 36 31 18 5 4 4 2 71 10 467
2017 CR-05 21 35 21 13 3 7 0 61 17 226
2014 CR 24 32 21 10 5 7 2 61 16 1010
2014 CR-03 31 34 19 6 5 4 2 69 12 367
2014 CR-04 21 32 21 10 5 8 3 59 17 399
2014 CR-05 18 30 22 14 6 8 1 53 23 234
2011 CR 23 33 21 10 6 5 1 60 17 1038
2011 CR-03 29 31 22 7 5 6 0 64 13 238
2011 CR-04 20 32 22 12 5 6 2 57 19 251
2011 CR-05 22 35 21 10 7 5 1 60 18 544

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 23 25 14 13 10 10 4 57 27 928
2017 CR-03 30 24 12 13 12 8 1 59 27 219
2017 CR-04 23 27 15 11 8 11 4 59 22 468
2017 CR-05 18 23 15 16 14 10 4 48 35 226
2014 CR 24 21 16 14 12 10 3 53 29 1007
2014 CR-03 32 21 14 11 11 9 2 59 25 367
2014 CR-04 19 22 20 13 13 9 4 48 30 396
2014 CR-05 21 23 13 18 12 12 2 51 35 234
2011 CR 16 22 18 15 17 10 2 43 36 1038
2011 CR-03 21 24 21 14 11 8 1 50 28 238
2011 CR-04 12 21 22 14 13 13 5 40 33 251
2011 CR-05 16 22 16 16 21 9 1 41 41 544

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 67 19 4 1 1 3 4 93 2 930
2017 CR-03 77 8 4 0 2 2 6 93 3 220
2017 CR-04 63 22 4 1 2 4 3 92 3 469
2017 CR-05 66 22 4 1 0 3 4 95 1 226
2014 CR 67 18 5 2 1 2 5 91 3 1008
2014 CR-03 74 10 5 1 1 2 8 93 2 368
2014 CR-04 62 22 6 2 2 3 3 89 4 398
2014 CR-05 64 25 5 2 0 2 3 92 3 232

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 71 16 5 2 2 2 3 91 4 929
2017 CR-03 76 9 4 1 1 4 5 94 2 221
2017 CR-04 67 19 5 3 2 2 2 90 5 468
2017 CR-05 72 18 5 2 1 1 1 92 3 225
2014 CR 71 17 4 2 1 2 2 92 3 1007
2014 CR-03 80 8 4 1 1 2 4 94 2 368
2014 CR-04 66 19 6 3 2 3 1 89 5 396
2014 CR-05 65 27 3 3 1 0 1 93 3 233
2011 CR 70 17 5 2 2 1 2 90 4 1036
2011 CR-03 77 11 6 1 3 1 2 90 3 238
2011 CR-04 63 22 6 2 2 3 3 90 4 251
2011 CR-05 71 17 5 3 1 1 2 90 5 542
2008 CR 69 16 6 3 2 2 2 89 5 894
2008 CR-03 73 11 4 2 3 4 3 90 6 175
2008 CR-04 63 21 7 3 2 2 2 87 5 262
2008 CR-05 71 16 6 4 2 2 1 89 6 447

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 28 17 12 11 4 1 58 24 928
2017 CR-03 33 24 16 8 12 5 2 60 22 220
2017 CR-04 28 31 19 9 8 5 0 62 18 468
2017 CR-05 20 25 14 21 17 2 0 46 39 225
2014 CR 22 26 18 13 13 6 1 52 28 1010
2014 CR-03 28 26 16 10 11 9 1 60 22 368
2014 CR-04 20 23 21 16 15 5 1 45 32 399
2014 CR-05 18 32 18 15 15 3 0 52 30 233
2011 CR 20 29 19 15 14 3 0 50 30 1036
2011 CR-03 25 28 17 12 15 3 0 55 28 238
2011 CR-04 19 31 20 16 10 4 1 53 26 251
2011 CR-05 18 28 20 16 17 1 0 47 33 542
2008 CR 14 26 18 18 19 5 0 42 38 893
2008 CR-03 14 22 18 18 20 8 1 39 41 175
2008 CR-04 18 32 24 10 11 5 0 53 22 262
2008 CR-05 11 25 16 23 23 3 0 37 47 445

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 25 13 16 16 4 1 52 34 928
2017 CR-03 27 19 15 14 17 5 2 50 34 221
2017 CR-04 25 30 11 14 14 5 1 58 30 466
2017 CR-05 20 20 15 21 20 2 1 41 43 226
2014 CR 18 19 12 20 24 4 2 39 48 1011
2014 CR-03 26 18 12 17 19 6 2 48 38 369
2014 CR-04 14 20 11 20 29 3 3 36 52 398
2014 CR-05 12 19 13 25 26 3 3 33 54 234
2011 CR 14 19 14 23 26 3 1 34 51 1036
2011 CR-03 16 18 18 17 25 4 2 36 44 238
2011 CR-04 12 19 13 25 24 6 2 33 52 250
2011 CR-05 14 19 12 24 28 2 1 34 54 543
2008 CR 12 25 15 20 23 3 1 39 45 895
2008 CR-03 7 19 16 22 27 5 4 29 54 175
2008 CR-04 15 30 15 15 19 5 0 48 37 262
2008 CR-05 13 24 15 22 24 1 1 38 47 447

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 25 32 20 10 6 7 1 61 17 925
2017 CR-03 27 30 18 11 5 9 1 63 17 220
2017 CR-04 26 35 20 7 3 7 1 67 11 465
2017 CR-05 19 27 21 16 11 5 1 50 29 225

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 49 30 13 2 2 2 1 81 5 928
2017 CR-03 51 26 13 3 3 2 1 80 7 220
2017 CR-04 51 31 12 2 1 2 1 84 4 467
2017 CR-05 45 30 17 2 4 2 0 77 6 226
2014 CR 58 25 9 2 1 3 1 87 4 1011
2014 CR-03 64 22 8 2 1 2 0 88 3 369
2014 CR-04 53 28 11 2 1 4 2 85 3 398
2014 CR-05 56 26 8 4 2 5 0 86 6 234

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 52 32 8 4 2 2 0 85 6 930
2017 CR-03 57 27 8 5 1 2 0 86 6 220
2017 CR-04 53 35 6 3 1 2 0 89 5 469
2017 CR-05 44 31 14 6 4 1 0 77 9 226
2014 CR 56 29 9 2 2 2 0 87 4 1013
2014 CR-03 62 24 9 2 2 1 0 87 4 369
2014 CR-04 53 33 8 2 2 2 0 88 4 400
2014 CR-05 50 32 10 2 2 3 1 85 4 234
2011 CR 39 33 16 5 5 2 0 74 10 1039
2011 CR-03 46 32 13 3 4 2 0 79 7 238
2011 CR-04 45 31 15 4 2 2 0 77 7 252
2011 CR-05 34 33 17 7 7 2 0 69 14 544

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 56 31 6 5 2 0 0 87 7 928
2017 CR-03 60 26 6 6 2 0 0 85 9 220
2017 CR-04 57 32 7 3 1 0 0 89 4 467
2017 CR-05 49 34 7 7 4 0 0 83 10 226
2014 CR 60 29 6 3 2 0 0 89 5 1010
2014 CR-03 67 22 5 2 3 0 0 89 5 368
2014 CR-04 56 31 7 3 3 1 0 87 6 398
2014 CR-05 56 35 5 3 0 0 0 91 3 234
2011 CR 44 33 11 6 6 0 0 78 11 1035
2011 CR-03 53 26 11 5 3 0 0 80 9 238
2011 CR-04 41 39 10 4 4 0 0 82 8 251
2011 CR-05 42 33 11 7 7 0 0 75 14 541
2008 CR 36 35 11 9 8 0 1 71 17 891
2008 CR-03 35 29 11 11 11 1 1 66 23 175
2008 CR-04 44 36 12 5 3 0 0 79 8 258
2008 CR-05 31 36 11 11 10 0 1 68 21 447

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 47 28 13 7 4 1 0 75 11 927
2017 CR-03 52 25 12 6 4 1 0 78 11 220
2017 CR-04 49 31 11 6 2 1 0 81 8 467
2017 CR-05 38 24 19 9 10 0 0 62 19 225
2014 CR 41 32 14 6 5 1 0 75 11 1012
2014 CR-03 59 25 8 3 5 0 0 84 8 369
2014 CR-04 35 35 17 8 4 1 0 71 12 399
2014 CR-05 25 39 18 9 8 2 0 65 17 234
2011 CR 35 30 17 9 8 1 0 65 17 1035
2011 CR-03 46 28 13 8 5 0 0 74 13 237
2011 CR-04 33 31 23 8 5 1 1 64 13 251
2011 CR-05 32 30 16 11 10 1 0 62 21 542

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 44 30 13 8 5 1 0 74 12 928
2017 CR-03 50 26 11 8 4 1 0 76 12 220
2017 CR-04 46 34 11 6 3 0 0 80 8 468
2017 CR-05 34 26 19 11 11 0 0 60 21 225
2014 CR 40 32 14 8 5 1 0 73 13 1010
2014 CR-03 55 27 9 5 5 0 0 82 9 369
2014 CR-04 34 34 17 9 5 1 0 69 13 398
2014 CR-05 25 37 18 12 6 1 0 63 18 233
2011 CR 33 32 17 10 7 0 0 65 17 1034
2011 CR-03 43 28 16 8 5 0 0 70 14 237
2011 CR-04 31 35 20 9 3 1 1 67 12 251
2011 CR-05 30 32 17 12 9 0 0 62 21 541
2008 CR 31 35 14 12 8 0 0 66 20 893
2008 CR-03 29 37 13 11 10 0 0 65 22 175
2008 CR-04 38 36 16 6 5 0 0 73 10 261
2008 CR-05 28 34 13 15 9 0 0 62 25 446

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 37 23 15 11 9 4 1 63 22 930
2017 CR-03 41 22 15 9 9 4 0 66 19 219
2017 CR-04 40 24 16 10 6 3 1 67 17 470
2017 CR-05 28 21 13 16 17 4 1 51 34 226
2014 CR 33 23 18 11 10 4 1 59 22 1013
2014 CR-03 41 24 18 7 7 4 0 68 14 369
2014 CR-04 32 24 19 12 8 5 1 59 21 400
2014 CR-05 21 23 17 17 20 3 0 45 38 234
2011 CR 34 22 17 11 11 5 0 59 24 1033
2011 CR-03 44 17 18 8 8 5 0 65 16 237
2011 CR-04 31 23 18 14 8 6 1 58 23 250
2011 CR-05 30 24 16 12 14 4 0 56 27 541
2008 CR 28 23 16 14 13 5 0 54 29 892
2008 CR-03 30 22 17 13 11 7 1 56 26 175
2008 CR-04 34 26 16 11 7 5 0 63 19 261
2008 CR-05 25 21 15 16 18 4 0 48 36 445
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 CR 27 38 35 931
2017 CR-03 22 44 33 221
2017 CR-04 25 40 36 469
2017 CR-05 38 28 34 226
2014 CR 31 32 37 1011
2014 CR-03 16 48 36 369
2014 CR-04 39 23 38 399
2014 CR-05 42 20 38 233
2011 CR 28 38 35 1039
2011 CR-03 13 53 35 238
2011 CR-04 34 24 42 252
2011 CR-05 32 37 31 544

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 CR 6 32 30 8 17 7 254
2017 CR-03 10 22 18 4 35 10 49
2017 CR-04 4 37 23 9 18 8 115
2017 CR-05 6 28 46 9 5 6 86
2014 CR 6 31 35 10 9999 18 317
2014 CR-03 12 22 27 12 9999 28 60
2014 CR-04 6 31 31 12 9999 21 156
2014 CR-05 2 37 45 8 9999 7 97
2011 CR 11 34 36 7 9999 11 289
2011 CR-03 20 27 27 7 9999 20 30
2011 CR-04 10 31 42 3 9999 13 86
2011 CR-05 9 37 35 9 9999 9 172
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 13 87 929
2017 CR-03 16 84 221
2017 CR-04 13 87 468
2017 CR-05 10 90 225
2014 CR 12 88 1012
2014 CR-03 12 88 368
2014 CR-04 13 87 400
2014 CR-05 12 88 234

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 62 117
2017 CR-03 63 35
2017 CR-04 66 59
2017 CR-05 50 22
2014 CR 59 124
2014 CR-03 74 42
2014 CR-04 57 53
2014 CR-05 43 28

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 49 117
2017 CR-03 49 35
2017 CR-04 41 59
2017 CR-05 68 22
2014 CR 60 124
2014 CR-03 48 42
2014 CR-04 60 53
2014 CR-05 75 28

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 35
2017 CR-04 0 59
2014 CR-04 0 53
2014 CR-05 0 28

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 117
2017 CR-03 0 35
2017 CR-04 0 59
2017 CR-05 0 22
2014 CR 0 124
2014 CR-03 0 42
2014 CR-04 0 53
2014 CR-05 0 28

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 22
2014 CR-03 0 42
2014 CR-05 0 28

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 CR 5 117
2014 CR 6 124
2014 CR-03 0 42
2014 CR-04 9 53

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 7 117
2017 CR-05 0 22
2014 CR-05 0 28

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 CR 27 117
2017 CR-03 26 35
2017 CR-04 31 59
2017 CR-05 23 22
2014 CR 31 124
2014 CR-03 48 42
2014 CR-04 23 53
2014 CR-05 25 28

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 CR 32 117
2017 CR-03 31 35
2017 CR-04 36 59
2017 CR-05 23 22
2014 CR 36 124
2014 CR-03 38 42
2014 CR-04 38 53
2014 CR-05 32 28

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 CR 39 117
2017 CR-03 34 35
2017 CR-04 41 59
2017 CR-05 41 22
2014 CR 44 124
2014 CR-03 43 42
2014 CR-04 45 53
2014 CR-05 43 28

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 CR 50 117
2017 CR-03 49 35
2017 CR-04 49 59
2017 CR-05 55 22
2014 CR 44 124
2014 CR-03 52 42
2014 CR-04 42 53
2014 CR-05 32 28

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 CR 20 117
2017 CR-03 20 35
2017 CR-04 24 59
2014 CR 18 124
2014 CR-03 21 42
2014 CR-04 19 53

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 CR 51 117
2017 CR-03 49 35
2017 CR-04 49 59
2017 CR-05 59 22
2014 CR 52 124
2014 CR-03 52 42
2014 CR-04 45 53
2014 CR-05 64 28

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 CR 29 117
2017 CR-03 26 35
2017 CR-04 29 59
2017 CR-05 36 22
2014 CR 34 124
2014 CR-03 38 42
2014 CR-04 32 53
2014 CR-05 32 28

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 CR 0 117
2017 CR-03 0 35
2017 CR-04 0 59
2017 CR-05 0 22
2014 CR-05 0 28

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 CR 9 117
2017 CR-05 23 22
2014 CR 8 124

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 CR 12 117
2017 CR-03 23 35
2014 CR 10 124
2014 CR-03 17 42

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 CR 51 117
2017 CR-03 51 35
2017 CR-04 54 59
2017 CR-05 45 22
2014 CR 52 124
2014 CR-03 52 42
2014 CR-04 45 53
2014 CR-05 61 28

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 CR 18 117
2017 CR-03 26 35
2017 CR-04 15 59
2014 CR 19 124
2014 CR-03 31 42
2014 CR-04 17 53

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 11 117
2017 CR-03 14 35
2017 CR-04 12 59
2014 CR 12 124
2014 CR-03 17 42
2014 CR-04 13 53

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 46 117
2017 CR-03 49 35
2017 CR-04 44 59
2017 CR-05 45 22
2014 CR 48 124
2014 CR-03 60 42
2014 CR-04 43 53
2014 CR-05 39 28

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 CR 21 117
2017 CR-04 29 59
2014 CR 22 124
2014 CR-03 24 42
2014 CR-04 26 53

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR 5 117
2014 CR 5 124

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 21 117
2017 CR-03 26 35
2017 CR-04 14 59
2017 CR-05 32 22
2014 CR 23 124
2014 CR-03 29 42
2014 CR-04 17 53
2014 CR-05 29 28

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR 5 117
2014 CR 6 124

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 8 117
2017 CR-03 20 35
2014 CR 10 124
2014 CR-03 12 42

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR 8 117
2017 CR-04 10 59
2014 CR 13 124
2014 CR-03 17 42
2014 CR-04 13 53

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 30 117
2017 CR-03 34 35
2017 CR-04 31 59
2017 CR-05 23 22
2014 CR 26 124
2014 CR-03 19 42
2014 CR-04 25 53
2014 CR-05 36 28

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 CR 24 108
2017 CR-04 31 58
2014 CR 14 111
2014 CR-04 12 49
2014 CR-05 20 25

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 CR 20 108
2017 CR-03 32 28
2017 CR-04 19 58
2014 CR 23 111
2014 CR-04 29 49
2014 CR-05 32 25

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CR 11 108
2017 CR-04 14 58
2017 CR-05 0 21
2014 CR 13 111
2014 CR-04 18 49

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR 10 108
2017 CR-03 0 28
2017 CR-04 12 58
2014 CR 6 111
2014 CR-03 0 36
2014 CR-04 12 49

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR 15 108
2017 CR-04 12 58
2017 CR-05 29 21
2014 CR 9 111

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 17 108
2017 CR-03 21 28
2017 CR-04 12 58
2017 CR-05 24 21
2014 CR 14 111
2014 CR-04 16 49

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR 6 108
2014 CR 5 111
2014 CR-05 0 25

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 CR 10 108
2017 CR-04 16 58
2014 CR 11 111

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 16 108
2017 CR-03 25 28
2017 CR-04 14 58
2014 CR 22 111
2014 CR-03 28 36
2014 CR-04 14 49
2014 CR-05 28 25

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 10 108
2017 CR-04 9 58
2014 CR 10 111
2014 CR-05 20 25

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 33 108
2017 CR-03 32 28
2017 CR-04 28 58
2017 CR-05 52 21
2014 CR 50 111
2014 CR-03 64 36
2014 CR-04 37 49
2014 CR-05 56 25

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 28
2017 CR-05 0 21
2014 CR-05 0 25

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 52 108
2017 CR-03 54 28
2017 CR-04 53 58
2017 CR-05 48 21
2014 CR 47 111
2014 CR-03 58 36
2014 CR-04 43 49
2014 CR-05 36 25

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 28

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 9 108
2017 CR-03 0 28
2017 CR-04 10 58
2014 CR 6 111
2014 CR-05 0 25

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 88 12 117
2017 CR-03 91 9 35
2017 CR-04 88 12 59
2017 CR-05 82 18 22

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 26 16 15 5 3 26 10 64 12 928
2017 CR-03 26 16 20 5 5 18 11 59 13 219
2017 CR-04 28 18 14 6 1 25 8 67 11 468
2017 CR-05 21 12 14 3 5 34 11 60 15 226
2014 CR 23 16 15 4 4 26 12 64 13 1013
2014 CR-03 28 17 14 4 5 21 10 66 13 369
2014 CR-04 21 17 17 6 4 24 13 58 15 400
2014 CR-05 20 14 12 2 2 37 12 68 8 234

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 25 14 4 2 14 2 76 7 928
2017 CR-03 42 27 12 5 3 9 1 78 9 219
2017 CR-04 40 25 15 3 1 13 2 78 5 468
2017 CR-05 33 24 14 3 4 20 2 72 10 226
2014 CR 39 24 15 4 2 14 2 75 7 1010
2014 CR-03 51 22 12 2 4 9 1 81 6 366
2014 CR-04 32 25 20 7 1 13 2 68 9 400
2014 CR-05 29 29 12 2 3 22 3 77 6 234
2011 CR 40 32 12 5 5 4 1 76 11 1037
2011 CR-03 47 30 10 3 5 5 0 81 8 237
2011 CR-04 36 33 14 6 4 5 2 74 11 251
2011 CR-05 40 33 12 6 6 4 0 76 12 544
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 20 37 15 11 7 5 4 64 20 931
2017 CR-03 28 43 10 6 2 4 7 80 10 221
2017 CR-04 21 38 16 9 8 6 3 64 19 470
2017 CR-05 13 31 18 19 11 6 2 48 32 226
2014 CR 18 43 13 9 6 3 7 68 17 1011
2014 CR-03 21 45 10 7 6 3 8 75 14 368
2014 CR-04 15 40 13 11 7 5 9 64 21 399
2014 CR-05 18 45 17 11 7 2 0 64 18 234
2011 CR 22 51 12 9 3 1 1 75 12 1035
2011 CR-03 26 51 10 8 3 1 2 79 11 236
2011 CR-04 16 49 12 11 4 4 4 70 16 252
2011 CR-05 23 53 13 8 2 1 0 76 10 542
2008 CR 19 50 12 12 5 2 1 70 17 893
2008 CR-03 17 54 11 11 3 2 2 74 15 175
2008 CR-04 18 48 16 10 5 2 1 68 15 261
2008 CR-05 20 49 10 13 6 1 0 70 19 446

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 17 21 17 8 7 23 7 54 21 926
2017 CR-03 22 25 15 8 7 12 10 61 19 220
2017 CR-04 19 22 19 5 4 25 6 60 13 465
2017 CR-05 8 15 16 14 14 26 7 34 42 226
2014 CR 13 22 19 6 5 22 12 52 18 1009
2014 CR-03 15 25 17 7 5 18 13 58 17 367
2014 CR-04 9 19 21 7 7 23 15 44 22 398
2014 CR-05 17 21 20 6 4 27 5 57 14 234
2011 CR 13 29 22 11 9 13 3 50 24 1035
2011 CR-03 16 28 24 12 8 9 3 49 24 236
2011 CR-04 10 27 24 9 8 15 8 48 21 252
2011 CR-05 13 30 20 12 9 13 2 51 25 542

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 26 11 2 1 14 4 82 4 928
2017 CR-03 49 21 10 1 1 8 9 85 3 220
2017 CR-04 42 28 11 1 1 15 3 85 2 467
2017 CR-05 32 27 12 5 3 19 2 74 10 226
2014 CR 38 27 11 2 1 13 7 81 4 1012
2014 CR-03 45 22 11 2 2 10 8 82 4 369
2014 CR-04 30 28 13 2 1 17 10 79 4 399
2014 CR-05 40 32 10 3 1 13 1 84 4 234
2011 CR 40 32 12 4 2 9 2 81 6 1036
2011 CR-03 48 26 11 2 2 10 1 84 4 236
2011 CR-04 31 34 12 5 1 12 5 78 8 252
2011 CR-05 42 33 12 4 2 7 0 80 7 543
2008 CR 31 36 13 5 3 10 1 76 9 893
2008 CR-03 37 34 11 3 5 7 2 78 9 175
2008 CR-04 33 33 16 2 2 12 2 77 4 261
2008 CR-05 26 40 12 8 3 11 0 74 12 446

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 25 12 4 2 18 4 77 8 926
2017 CR-03 43 22 11 3 2 11 9 81 6 220
2017 CR-04 38 28 11 2 1 18 3 83 3 466
2017 CR-05 20 24 14 9 7 23 2 59 22 225
2014 CR 30 25 14 3 2 18 8 74 7 1010
2014 CR-03 37 22 13 2 2 15 8 77 6 368
2014 CR-04 26 24 16 3 1 20 10 71 6 398
2014 CR-05 29 31 13 6 1 20 1 76 8 234
2011 CR 32 30 16 5 4 12 2 72 10 1036
2011 CR-03 42 22 16 3 4 13 1 74 7 236
2011 CR-04 27 32 18 4 2 12 5 71 7 252
2011 CR-05 31 32 15 7 4 11 0 71 13 543
2008 CR 24 31 17 10 8 10 1 61 20 895
2008 CR-03 25 30 19 5 7 12 2 64 14 175
2008 CR-04 28 35 17 3 2 12 3 74 6 261
2008 CR-05 21 28 16 16 11 7 0 53 29 448
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 6 94 930
2017 CR-03 6 94 220
2017 CR-04 5 95 469
2017 CR-05 8 92 226
2014 CR 7 93 1009
2014 CR-03 7 93 368
2014 CR-04 7 93 399
2014 CR-05 9 91 232

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 CR 35 57
2017 CR-04 43 23
2017 CR-05 33 18
2014 CR 34 68
2014 CR-03 35 23
2014 CR-04 48 25

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 CR 84 57
2017 CR-03 93 14
2017 CR-04 87 23
2017 CR-05 83 18
2014 CR 81 68
2014 CR-03 74 23
2014 CR-04 88 25
2014 CR-05 80 20

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 CR 0 57
2017 CR-03 0 14
2017 CR-04 0 23
2017 CR-05 0 18
2014 CR-05 0 20

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 CR 0 57
2017 CR-03 0 14
2017 CR-04 0 23
2017 CR-05 0 18
2014 CR-03 0 23
2014 CR-05 0 20

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 18
2014 CR 7 68
2014 CR-05 0 20

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 11 57

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 CR 26 58
2017 CR-04 29 24
2014 CR 21 68
2014 CR-04 32 25

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 CR 19 58
2017 CR-04 21 24
2014 CR 15 68
2014 CR-04 20 25

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 CR 21 58
2017 CR-04 25 24
2014 CR 18 68
2014 CR-04 20 25

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 CR 9 58
2014 CR-03 0 23
2014 CR-05 0 20

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 CR 21 58
2017 CR-03 36 14
2017 CR-04 21 24
2014 CR 24 68
2014 CR-03 43 23
2014 CR-04 20 25

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 CR 14 58
2014 CR 12 68
2014 CR-04 20 25

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 14
2017 CR-05 0 18

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 14
2017 CR-05 0 18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 CR 10 58

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 CR 19 58
2017 CR-05 50 18
2014 CR 24 68
2014 CR-04 28 25
2014 CR-05 30 20

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 CR 0 58
2017 CR-03 0 14
2017 CR-04 0 24
2017 CR-05 0 18

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 CR 16 58
2017 CR-03 50 14
2017 CR-05 0 18
2014 CR 15 68
2014 CR-03 26 23
2014 CR-05 0 20

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 CR 0 58
2017 CR-03 0 14
2017 CR-04 0 24
2017 CR-05 0 18
2014 CR 0 68
2014 CR-03 0 23
2014 CR-04 0 25
2014 CR-05 0 20

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 26 58
2017 CR-04 29 24
2017 CR-05 28 18
2014 CR 37 68
2014 CR-03 35 23
2014 CR-04 32 25
2014 CR-05 45 20

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 CR 27 56
2017 CR-03 38 13
2017 CR-04 22 23
2017 CR-05 28 18
2014 CR 26 68
2014 CR-03 35 23
2014 CR-04 20 25
2014 CR-05 25 20

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 23
2014 CR 10 68
2014 CR-05 0 20

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 18
2014 CR 7 68

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 CR 20 56
2017 CR-03 46 13
2014 CR 22 68
2014 CR-03 30 23
2014 CR-04 24 25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 CR 0 56
2017 CR-03 0 13
2017 CR-04 0 23
2017 CR-05 0 18
2014 CR-04 0 25

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 13 56
2017 CR-03 38 13
2014 CR 13 68
2014 CR-03 26 23
2014 CR-05 0 20

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 CR-03 0 13
2014 CR-05 0 20

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 23
2014 CR-05 0 20

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 CR 50 56
2017 CR-04 57 23
2017 CR-05 56 18
2014 CR 50 68
2014 CR-03 35 23
2014 CR-04 52 25
2014 CR-05 65 20

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 CR-05 0 17
2014 CR-04 0 22

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 CR 0 50
2017 CR-04 0 22
2017 CR-05 0 17
2014 CR-04 0 22
2014 CR-05 0 20

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 22
2014 CR-03 0 17
2014 CR-04 0 22

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 22
2014 CR-05 0 20

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 CR 14 50
2014 CR 10 59

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 CR 10 50
2014 CR 14 59

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 CR 12 50

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 CR 36 50
2017 CR-04 27 22
2017 CR-05 47 17
2014 CR 46 59
2014 CR-03 41 17
2014 CR-04 50 22
2014 CR-05 45 20

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 CR 0 50
2017 CR-04 0 22
2017 CR-05 0 17
2014 CR-03 0 17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 CR 50 50
2017 CR-04 41 22
2017 CR-05 65 17
2014 CR 58 59
2014 CR-03 53 17
2014 CR-04 73 22
2014 CR-05 45 20

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 CR-04 0 22

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 CR 12 50
2014 CR 8 59
2014 CR-03 0 17

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 91 9 57
2017 CR-03 86 14 14
2017 CR-04 91 9 23
2017 CR-05 100 0 18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 27 16 16 2 3 27 9 68 8 928
2017 CR-03 32 15 17 2 4 20 11 67 9 219
2017 CR-04 29 18 15 1 2 27 8 72 5 469
2017 CR-05 17 14 16 2 5 35 11 57 13 225
2014 CR 24 15 16 3 2 30 11 65 9 1010
2014 CR-03 31 15 16 2 3 22 11 69 7 368
2014 CR-04 21 15 19 3 2 29 11 61 8 398
2014 CR-05 17 14 12 4 2 42 10 64 12 234

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 26 13 2 3 12 2 79 6 928
2017 CR-03 51 23 12 1 4 8 1 81 6 220
2017 CR-04 42 26 13 2 1 12 3 80 5 468
2017 CR-05 31 27 14 4 4 18 3 73 9 225
2014 CR 41 22 14 3 1 16 3 77 6 1006
2014 CR-03 50 23 11 2 2 8 2 82 5 367
2014 CR-04 37 20 18 4 1 17 3 71 6 395
2014 CR-05 31 26 12 4 1 24 3 77 7 234
2011 CR 45 31 13 4 3 4 0 79 7 1038
2011 CR-03 55 24 10 2 3 5 0 84 6 237
2011 CR-04 40 35 14 3 1 6 1 80 4 252
2011 CR-05 43 32 13 5 4 3 0 77 10 544
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 18 17 19 19 25 1 2 36 45 927
2017 CR-03 22 21 21 17 17 1 0 44 35 220
2017 CR-04 18 17 18 20 25 1 2 35 46 466
2017 CR-05 13 16 17 18 34 0 3 30 53 226

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 32 31 22 9 5 0 1 64 14 931
2017 CR-03 47 27 13 9 4 0 0 74 13 221
2017 CR-04 31 35 24 7 2 0 1 67 9 469
2017 CR-05 22 25 26 14 11 0 1 48 25 226

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 26 16 7 5 1 5 71 12 922
2017 CR-03 54 19 14 5 3 2 3 77 8 218
2017 CR-04 41 31 16 6 1 1 4 76 8 464
2017 CR-05 26 23 20 8 14 1 8 54 24 225

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 33 23 18 11 8 3 4 60 20 926
2017 CR-03 47 21 13 9 5 3 2 72 14 220
2017 CR-04 35 26 18 9 5 3 4 65 15 465
2017 CR-05 18 19 23 17 17 3 4 40 36 226

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 59 17 7 3 1 2 13 88 4 926
2017 CR-03 65 14 5 3 1 2 10 90 5 220
2017 CR-04 59 17 7 2 1 2 12 89 3 465
2017 CR-05 50 21 8 3 2 1 15 84 6 226

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 26 17 8 7 0 2 67 16 925
2017 CR-03 44 26 17 5 5 0 3 72 11 220
2017 CR-04 41 26 18 8 6 0 1 68 14 464
2017 CR-05 33 27 16 10 12 0 3 61 23 226

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 39 27 16 7 6 1 4 70 14 922
2017 CR-03 44 27 13 5 4 1 6 76 9 218
2017 CR-04 41 30 14 7 3 1 4 74 11 463
2017 CR-05 29 22 23 10 13 1 2 53 23 226

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 38 27 18 7 5 1 4 68 13 921
2017 CR-03 42 28 15 5 4 1 5 75 9 218
2017 CR-04 39 30 16 7 3 1 4 73 10 463
2017 CR-05 32 19 24 10 11 1 3 53 22 225

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 41 27 14 6 6 1 4 72 13 921
2017 CR-03 50 28 11 3 2 1 4 83 6 217
2017 CR-04 42 28 14 6 5 1 4 73 12 463
2017 CR-05 32 25 17 9 12 1 3 60 22 226

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 40 30 14 7 5 0 3 73 12 919
2017 CR-03 49 33 7 5 3 0 2 84 9 216
2017 CR-04 40 32 15 5 3 0 4 76 8 462
2017 CR-05 33 21 21 11 11 0 3 55 23 226

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 59 20 12 3 2 0 4 83 5 928
2017 CR-03 65 19 11 2 1 0 1 86 3 220
2017 CR-04 60 21 12 2 1 0 3 84 4 467
2017 CR-05 51 21 12 5 4 0 7 77 10 226

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 73 9 5 3 3 2 5 88 7 925
2017 CR-03 73 11 5 2 5 2 3 88 7 218
2017 CR-04 74 9 5 4 2 1 5 89 6 466
2017 CR-05 71 7 5 3 4 2 7 87 7 226

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 66 19 6 3 2 1 4 89 5 928
2017 CR-03 68 19 7 2 2 0 2 88 5 220
2017 CR-04 63 22 7 3 1 1 3 88 5 468
2017 CR-05 73 13 3 3 2 0 6 92 5 225

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 69 13 6 4 4 0 4 86 8 924
2017 CR-03 74 10 4 3 4 1 3 88 8 220
2017 CR-04 68 15 7 4 3 0 4 86 7 464
2017 CR-05 65 14 6 3 5 0 7 85 9 225

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 63 6 1 1 1 1 27 96 2 925
2017 CR-03 64 3 1 0 0 1 29 97 1 218
2017 CR-04 62 8 2 2 0 0 26 94 3 466
2017 CR-05 66 4 0 0 0 0 28 98 1 226

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 73 9 3 2 1 1 11 93 3 922
2017 CR-03 77 5 2 1 1 1 12 95 3 219
2017 CR-04 73 9 4 1 1 0 11 94 2 464
2017 CR-05 68 11 4 3 3 1 10 89 6 224

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 35 16 16 14 14 1 5 53 29 929
2017 CR-03 27 20 20 13 16 1 3 49 30 221
2017 CR-04 34 15 15 15 16 0 4 51 33 467
2017 CR-05 45 14 15 11 9 1 6 64 21 226

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 53 24 12 4 3 0 4 80 7 927
2017 CR-03 59 22 9 2 4 1 3 84 7 220
2017 CR-04 52 24 13 5 2 0 4 79 7 467
2017 CR-05 50 26 12 5 2 0 5 80 8 225

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 22 33 30 8 5 1 1 57 13 932
2017 CR-03 25 35 28 5 3 1 2 62 9 221
2017 CR-04 25 35 31 5 3 1 1 60 9 470
2017 CR-05 15 28 30 17 10 0 1 43 27 226

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 6 12 36 28 16 0 1 45 19 925
2017 CR-03 4 10 34 26 22 1 2 50 15 219
2017 CR-04 4 10 37 31 16 0 1 48 15 467
2017 CR-05 12 19 36 22 8 1 0 31 32 225

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 19 31 20 11 8 10 1 57 21 928
2017 CR-03 28 28 22 10 5 6 1 60 17 221
2017 CR-04 18 31 19 11 8 13 0 57 22 466
2017 CR-05 15 34 21 12 12 7 0 52 26 226

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 24 34 17 12 8 3 1 61 21 931
2017 CR-03 33 30 15 13 6 2 1 65 20 220
2017 CR-04 25 38 18 9 6 4 1 66 15 470
2017 CR-05 13 31 17 20 16 3 0 45 37 226
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 18 82 928
2017 CR-03 20 80 221
2017 CR-04 15 85 466
2017 CR-05 20 80 226
2014 CR 14 86 1008
2014 CR-03 14 86 368
2014 CR-04 13 87 398
2014 CR-05 14 86 232

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 CR 81 19 165
2017 CR-03 78 22 45
2017 CR-04 84 16 69
2017 CR-05 78 22 45
2014 CR 70 30 137
2014 CR-03 73 27 52
2014 CR-04 67 33 52
2014 CR-05 70 30 33

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 46 30 7 11 4 0 1 77 16 134
2017 CR-03 51 29 6 9 6 0 0 80 14 35
2017 CR-04 45 33 10 7 3 0 2 79 11 58
2017 CR-05 37 28 6 23 6 0 0 66 29 35
2014 CR 56 31 5 3 3 1 0 88 6 96
2014 CR-03 55 29 5 3 8 0 0 84 11 38
2014 CR-04 63 29 3 3 0 3 0 94 3 35
2014 CR-05 48 39 9 4 0 0 0 87 4 23
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 21 21 20 16 17 2 1 22 78 931
2017 CR-03 24 24 21 17 12 2 1 24 76 221
2017 CR-04 21 21 20 17 17 2 1 22 78 469
2017 CR-05 20 18 21 15 23 3 0 20 80 226

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 33 692
2017 CR-03 26 159
2017 CR-04 36 353
2017 CR-05 35 173

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 31 692
2017 CR-03 24 159
2017 CR-04 31 353
2017 CR-05 37 173

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 CR 27 692
2017 CR-03 19 159
2017 CR-04 27 353
2017 CR-05 35 173

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 CR 41 692
2017 CR-03 40 159
2017 CR-04 41 353
2017 CR-05 43 173

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 CR 7 692
2017 CR-03 4 159
2017 CR-04 5 353
2017 CR-05 14 173

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 CR 39 692
2017 CR-03 45 159
2017 CR-04 39 353
2017 CR-05 33 173

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 CR 6 53 17 8 4 12 674
2017 CR-03 7 55 17 8 3 10 156
2017 CR-04 4 54 18 7 4 14 342
2017 CR-05 8 49 17 9 6 10 170

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 14 23 14 18 23 3 6 40 45 699
2017 CR-03 18 25 10 13 22 4 7 49 39 163
2017 CR-04 15 23 14 19 21 3 5 41 43 354
2017 CR-05 6 20 15 21 28 2 8 29 54 174

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 CR 4 13 8 17 48 3 6 19 72 698
2017 CR-03 7 16 9 17 41 2 7 25 64 162
2017 CR-04 4 12 8 16 51 4 5 17 74 354
2017 CR-05 4 12 8 19 47 1 8 18 73 174
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