2017 Public Service Employee Survey Results for Transport Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 42 8 7 5 0 0 79 13 142
2017 Non-shift worker 31 47 6 11 5 0 0 78 16 3738
2014 Shift worker 32 46 5 12 5 0 0 78 17 143
2014 Non-shift worker 33 45 6 11 5 0 0 78 16 3316
2011 Shift worker 40 41 3 13 3 0 0 81 15 181
2011 Non-shift worker 39 42 5 9 4 0 0 82 13 3951
2008 Shift worker 34 50 4 9 2 0 0 84 12 195
2008 Non-shift worker 40 43 4 9 3 0 0 83 13 3432

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 30 3 4 1 0 2 92 5 141
2017 Non-shift worker 66 23 5 3 1 1 1 91 4 3730
2014 Shift worker 51 33 8 3 2 0 3 87 5 143
2014 Non-shift worker 68 22 5 2 1 1 1 92 3 3315
2011 Shift worker 55 28 5 4 4 1 2 86 9 181
2011 Non-shift worker 71 20 4 2 1 1 1 92 4 3950
2008 Shift worker 58 27 6 5 1 0 2 87 6 195
2008 Non-shift worker 71 20 4 3 1 0 1 92 4 3429

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 21 10 8 3 0 4 78 12 142
2017 Non-shift worker 64 20 6 6 3 0 1 85 9 3739
2014 Shift worker 48 29 9 7 4 0 2 80 11 143
2014 Non-shift worker 62 22 6 7 3 0 1 85 10 3318
2011 Shift worker 52 25 5 8 7 0 2 79 15 181
2011 Non-shift worker 63 20 6 6 4 0 1 84 10 3951
2008 Shift worker 54 23 10 9 2 0 2 79 11 195
2008 Non-shift worker 62 21 6 7 4 0 1 84 10 3427

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 39 11 11 4 0 0 75 14 140
2017 Non-shift worker 39 36 7 11 7 0 0 76 18 3739
2014 Shift worker 37 37 9 7 10 0 0 74 17 143
2014 Non-shift worker 41 35 7 10 7 0 0 76 17 3317
2011 Shift worker 41 28 12 12 7 0 1 69 19 181
2011 Non-shift worker 44 36 8 8 5 0 0 80 13 3940

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 35 10 17 9 0 0 64 26 142
2017 Non-shift worker 22 35 12 17 13 0 0 57 31 3740
2014 Shift worker 25 39 12 13 10 0 1 65 23 143
2014 Non-shift worker 28 38 11 14 9 0 1 66 23 3317
2011 Shift worker 29 42 10 11 6 0 2 72 17 181
2011 Non-shift worker 31 38 11 12 8 0 1 69 19 3947
2008 Shift worker 36 42 8 8 6 0 0 78 14 194
2008 Non-shift worker 33 39 11 11 5 0 0 72 16 3429

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 43 8 5 1 1 0 86 6 141
2017 Non-shift worker 40 41 10 6 3 0 0 81 9 3736
2014 Shift worker 45 34 13 5 3 0 0 79 8 143
2014 Non-shift worker 40 41 10 6 3 0 0 81 9 3319
2011 Shift worker 43 40 12 3 1 0 0 83 5 181
2011 Non-shift worker 43 37 10 7 4 0 0 80 11 3949
2008 Shift worker 44 36 12 5 3 0 0 80 8 194
2008 Non-shift worker 40 40 10 7 3 0 0 80 10 3430

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 41 6 6 3 0 0 85 9 142
2017 Non-shift worker 48 37 7 5 3 0 0 85 8 3730
2014 Shift worker 53 31 10 3 2 0 0 84 6 143
2014 Non-shift worker 46 37 8 6 3 0 0 83 9 3318
2011 Shift worker 46 36 12 6 1 0 1 82 6 181
2011 Non-shift worker 49 37 6 5 4 0 0 85 8 3948
2008 Shift worker 45 41 7 5 2 0 0 86 7 194
2008 Non-shift worker 47 40 6 5 2 0 0 87 7 3434

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 44 11 6 1 0 1 82 7 141
2017 Non-shift worker 42 39 9 7 3 0 0 82 10 3730
2014 Shift worker 42 41 6 8 4 0 0 83 11 142
2014 Non-shift worker 43 39 9 5 3 0 0 83 8 3316

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 37 10 3 4 0 1 82 8 142
2017 Non-shift worker 46 33 9 7 4 0 0 79 11 3730
2014 Shift worker 37 36 10 8 8 0 2 74 16 143
2014 Non-shift worker 40 34 11 9 6 1 1 75 15 3313
2011 Shift worker 35 37 11 6 9 0 2 74 15 181
2011 Non-shift worker 40 35 10 9 5 0 0 75 15 3950

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 29 8 3 3 2 12 83 7 142
2017 Non-shift worker 32 25 11 11 10 2 9 64 24 3734
2014 Shift worker 45 30 8 4 5 2 6 82 10 143
2014 Non-shift worker 35 25 11 9 9 2 9 67 21 3319
2011 Shift worker 41 31 5 8 7 1 7 78 16 181
2011 Non-shift worker 30 26 10 12 12 1 9 63 26 3948
2008 Shift worker 56 24 4 6 3 1 5 86 10 194
2008 Non-shift worker 36 26 8 12 10 1 6 67 24 3427

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 47 12 3 2 0 0 83 5 141
2017 Non-shift worker 32 44 11 7 6 0 0 77 13 3738
2014 Shift worker 33 43 8 11 5 0 0 75 16 143
2014 Non-shift worker 31 42 11 8 6 0 0 74 14 3317
2011 Shift worker 36 42 9 8 5 0 0 78 13 181
2011 Non-shift worker 33 39 11 9 8 0 0 72 16 3947
2008 Shift worker 37 38 10 7 7 0 0 76 14 194
2008 Non-shift worker 35 40 11 8 5 0 0 76 14 3414

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 36 19 6 4 1 0 71 10 141
2017 Non-shift worker 27 38 15 11 8 0 0 66 19 3741
2014 Shift worker 25 36 10 13 14 1 0 62 28 143
2014 Non-shift worker 25 35 16 13 10 0 0 61 23 3318
2011 Shift worker 26 33 18 11 12 0 1 59 23 181
2011 Non-shift worker 23 34 17 13 12 0 0 58 25 3948

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 42 16 6 2 0 0 76 8 141
2017 Non-shift worker 27 41 14 12 6 0 0 68 18 3736

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 45 9 3 2 0 0 86 5 141
2017 Non-shift worker 38 40 11 7 4 0 0 78 11 3735
2014 Shift worker 36 42 13 6 3 0 0 78 9 143
2014 Non-shift worker 38 39 12 6 4 0 0 78 10 3318
2011 Shift worker 38 41 9 6 4 0 1 80 10 181
2011 Non-shift worker 37 39 11 7 5 1 0 77 12 3948
2008 Shift worker 40 38 14 4 5 0 0 78 9 194
2008 Non-shift worker 41 38 10 6 4 1 0 80 10 3429

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 38 13 5 5 0 0 76 10 141
2017 Non-shift worker 30 38 14 10 8 0 0 68 18 3735

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 36 7 1 0 0 0 92 1 142
2017 Non-shift worker 51 34 9 3 2 0 0 85 6 3732
2014 Shift worker 72 17 7 2 1 0 0 90 3 143
2014 Non-shift worker 59 28 8 2 2 0 0 88 4 3316
2011 Shift worker 57 33 8 2 2 0 0 89 3 181
2011 Non-shift worker 57 30 7 4 2 0 0 87 6 3950

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 44 12 10 3 1 1 73 14 142
2017 Non-shift worker 30 43 12 9 6 0 0 73 15 3726
2014 Shift worker 21 36 17 14 10 1 0 59 24 143
2014 Non-shift worker 26 42 11 12 7 0 0 69 20 3319
2011 Shift worker 31 37 12 11 8 0 0 69 19 181
2011 Non-shift worker 30 39 12 11 8 0 0 69 19 3947

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 33 18 6 6 1 1 69 12 141
2017 Non-shift worker 33 35 15 10 6 0 0 69 16 3725
2014 Shift worker 26 31 16 17 9 1 0 57 26 143
2014 Non-shift worker 31 35 15 10 8 0 0 67 18 3318

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 41 10 8 3 0 0 79 10 140
2017 Non-shift worker 31 37 15 10 6 0 0 69 16 3731
2014 Shift worker 28 38 19 8 7 0 1 66 15 143
2014 Non-shift worker 31 37 14 10 7 0 0 69 17 3316
2011 Shift worker 32 39 16 7 6 1 0 71 13 181
2011 Non-shift worker 34 38 12 9 6 0 0 73 15 3946

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 33 9 4 2 0 0 85 6 142
2017 Non-shift worker 40 39 11 6 4 0 0 79 10 3727
2014 Shift worker 44 38 11 4 4 0 0 82 7 143
2014 Non-shift worker 40 39 12 6 3 0 0 79 9 3316
2011 Shift worker 41 45 9 4 2 0 0 86 5 181
2011 Non-shift worker 41 39 9 7 4 0 0 80 11 3950
2008 Shift worker 46 39 7 3 4 0 0 86 7 194
2008 Non-shift worker 43 40 8 5 3 0 0 83 9 3430

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 39 15 3 0 1 2 81 3 142
2017 Non-shift worker 32 38 17 8 5 0 0 70 13 3740
2014 Shift worker 40 37 12 6 3 1 2 79 9 143
2014 Non-shift worker 28 35 20 9 7 0 1 64 16 3318
2011 Shift worker 33 44 15 6 2 0 1 77 8 181
2011 Non-shift worker 28 34 20 11 7 0 0 62 18 3951
2008 Shift worker 28 44 18 6 4 0 0 72 9 194
2008 Non-shift worker 22 35 23 12 8 0 0 57 20 3432

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 3 23 33 19 15 1 5 36 28 142
2017 Non-shift worker 10 25 37 17 8 1 2 25 37 3723
2014 Shift worker 10 28 33 18 7 2 2 26 40 141
2014 Non-shift worker 12 27 36 16 6 1 2 23 40 3310
2011 Shift worker 10 32 36 12 8 1 3 20 43 181
2011 Non-shift worker 13 29 33 15 6 0 2 22 43 3945
2008 Shift worker 5 35 34 15 8 1 2 24 41 194
2008 Non-shift worker 11 30 36 16 5 1 2 22 42 3426

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 18 19 22 22 7 8 53 25 142
2017 Non-shift worker 10 19 30 21 13 3 3 36 31 3708
2014 Shift worker 12 22 24 19 18 2 4 39 36 141
2014 Non-shift worker 11 19 30 22 12 3 3 37 32 3301
2011 Shift worker 18 20 24 19 16 2 2 36 39 181
2011 Non-shift worker 15 18 25 23 13 1 4 38 35 3939
2008 Shift worker 12 16 26 23 16 5 2 41 30 194
2008 Non-shift worker 11 21 27 23 13 2 3 38 33 3421

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 24 24 19 13 1 7 34 39 142
2017 Non-shift worker 16 26 31 15 7 2 3 24 44 3721
2014 Shift worker 20 27 24 14 8 3 4 24 51 142
2014 Non-shift worker 20 27 30 13 5 2 3 19 49 3302
2011 Shift worker 21 21 29 10 12 2 6 24 45 181
2011 Non-shift worker 19 26 29 15 7 1 3 23 47 3942
2008 Shift worker 12 23 29 19 8 4 4 30 38 194
2008 Non-shift worker 14 25 33 16 8 1 3 25 41 3421

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 1 8 31 26 23 2 8 54 11 142
2017 Non-shift worker 9 17 32 26 13 1 3 40 27 3698
2014 Shift worker 6 22 26 21 16 3 5 40 31 142
2014 Non-shift worker 10 19 33 25 9 1 2 36 30 3294
2011 Shift worker 8 16 30 22 18 1 5 43 26 181
2011 Non-shift worker 10 18 33 25 11 0 3 37 29 3939
2008 Shift worker 6 15 31 28 16 0 4 46 21 194
2008 Non-shift worker 8 19 34 25 11 1 2 37 28 3415

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 21 22 14 22 4 9 42 32 142
2017 Non-shift worker 17 24 28 16 9 2 3 27 44 3712
2014 Shift worker 25 16 20 18 17 3 2 37 43 142
2014 Non-shift worker 21 26 27 14 7 2 3 23 49 3307
2011 Shift worker 16 18 31 15 13 3 5 30 36 181
2011 Non-shift worker 22 23 27 15 9 1 3 24 47 3943
2008 Shift worker 8 20 26 24 17 0 4 43 29 194
2008 Non-shift worker 18 24 29 17 9 1 3 26 44 3419

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 15 15 21 24 11 6 54 28 142
2017 Non-shift worker 11 19 26 21 14 4 5 39 32 3718
2014 Shift worker 8 15 28 23 19 5 2 45 25 142
2014 Non-shift worker 10 16 27 25 14 3 5 43 28 3307
2011 Shift worker 10 14 24 23 20 2 7 47 26 181
2011 Non-shift worker 8 14 27 26 17 2 6 46 24 3944
2008 Shift worker 4 20 16 24 28 3 6 57 26 194
2008 Non-shift worker 11 19 28 22 14 2 4 39 31 3423

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 15 37 12 14 5 10 31 24 142
2017 Non-shift worker 17 25 31 14 7 3 3 22 45 3719
2014 Shift worker 17 24 31 13 10 3 2 24 43 142
2014 Non-shift worker 20 27 30 13 6 2 3 19 49 3311
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 18 5 3 4 0 6 87 7 141
2017 Non-shift worker 69 17 5 3 2 0 3 89 6 3740
2014 Shift worker 62 15 8 4 2 0 9 84 7 143
2014 Non-shift worker 70 16 5 4 2 0 3 89 6 3313
2011 Shift worker 59 20 7 5 5 1 4 83 10 181
2011 Non-shift worker 68 16 6 4 3 1 4 87 7 3951
2008 Shift worker 52 16 9 4 7 0 11 78 12 193
2008 Non-shift worker 65 15 5 4 4 0 7 86 9 3430

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 33 9 7 11 7 5 69 20 141
2017 Non-shift worker 28 32 15 9 8 4 4 65 18 3734
2014 Shift worker 27 34 12 7 13 1 7 66 21 143
2014 Non-shift worker 31 30 15 9 9 4 3 65 19 3317

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 26 7 7 8 0 1 78 15 141
2017 Non-shift worker 45 30 9 8 7 1 0 76 15 3734
2014 Shift worker 45 27 7 10 10 1 0 73 20 143
2014 Non-shift worker 45 29 9 8 8 1 0 75 16 3319

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 34 10 8 6 1 1 76 14 141
2017 Non-shift worker 33 36 12 10 7 1 0 70 17 3735
2014 Shift worker 34 32 11 16 4 2 2 68 21 143
2014 Non-shift worker 31 38 11 12 6 1 1 71 18 3316
2011 Shift worker 29 37 15 12 5 1 1 67 18 181
2011 Non-shift worker 31 36 12 11 8 2 1 69 19 3953
2008 Shift worker 21 40 18 11 10 0 1 62 21 194
2008 Non-shift worker 33 36 10 12 7 2 1 71 19 3430

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 26 10 7 8 9 0 72 17 142
2017 Non-shift worker 30 29 14 10 8 9 1 65 20 3729
2014 Shift worker 29 32 13 8 10 4 2 66 20 143
2014 Non-shift worker 31 28 15 10 8 7 1 64 20 3316
2011 Shift worker 28 28 15 10 14 4 1 59 25 181
2011 Non-shift worker 32 26 14 10 10 7 1 63 22 3949
2008 Shift worker 23 31 15 13 16 2 1 56 30 194
2008 Non-shift worker 34 26 12 11 10 6 1 64 23 3430

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 23 9 11 16 15 3 55 33 142
2017 Non-shift worker 13 22 18 15 13 17 3 43 34 3734
2014 Shift worker 12 22 15 13 19 15 4 41 40 143
2014 Non-shift worker 12 21 20 16 15 13 3 39 37 3314

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 31 7 8 3 0 0 81 11 142
2017 Non-shift worker 44 37 8 7 3 0 0 82 11 3730
2014 Shift worker 41 39 6 4 8 1 0 81 12 143
2014 Non-shift worker 43 39 8 7 3 0 0 82 10 3313
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 32 11 8 4 0 0 77 12 142
2017 Non-shift worker 41 34 11 8 5 1 1 76 13 3740
2014 Shift worker 37 38 7 5 12 1 0 76 17 143
2014 Non-shift worker 39 33 12 9 6 1 0 73 15 3318
2011 Shift worker 35 36 14 8 6 0 0 71 15 181
2011 Non-shift worker 33 35 13 10 8 0 0 69 18 3952
2008 Shift worker 31 35 17 8 9 0 0 66 17 194
2008 Non-shift worker 29 35 13 12 10 1 0 65 22 3428

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 33 13 3 4 1 0 80 7 142
2017 Non-shift worker 48 29 11 6 4 2 1 79 10 3737
2014 Shift worker 43 31 10 7 7 1 2 75 14 143
2014 Non-shift worker 46 29 11 6 6 2 0 77 12 3317
2011 Shift worker 37 35 14 6 6 2 0 73 13 181
2011 Non-shift worker 40 30 12 9 7 2 0 71 16 3950
2008 Shift worker 38 32 10 9 9 1 0 72 18 194
2008 Non-shift worker 38 30 12 9 8 2 1 70 17 3426

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 30 8 5 5 0 2 82 10 142
2017 Non-shift worker 45 32 10 8 5 1 0 78 13 3741
2014 Shift worker 42 34 10 6 8 1 0 76 14 143
2014 Non-shift worker 42 32 10 9 6 1 0 75 15 3317
2011 Shift worker 34 38 13 8 6 0 0 72 14 180
2011 Non-shift worker 37 33 11 10 8 0 0 70 18 3948
2008 Shift worker 34 33 14 9 9 0 0 67 19 194
2008 Non-shift worker 34 34 10 12 10 1 0 68 22 3429

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 78 11 3 3 2 0 3 92 5 141
2017 Non-shift worker 78 13 4 1 1 0 2 94 3 3734
2014 Shift worker 68 17 4 2 3 0 6 90 5 143
2014 Non-shift worker 77 12 4 2 1 0 3 93 3 3318
2011 Shift worker 72 13 3 3 3 1 6 90 6 181
2011 Non-shift worker 76 12 4 2 2 0 4 92 4 3948
2008 Shift worker 72 8 4 3 3 0 11 89 6 193
2008 Non-shift worker 75 9 3 3 3 0 7 91 6 3425

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 24 8 3 6 3 12 79 11 141
2017 Non-shift worker 53 25 7 4 5 3 4 83 10 3734
2014 Shift worker 45 28 5 5 10 1 6 78 17 143
2014 Non-shift worker 47 25 9 6 6 3 4 77 13 3318
2011 Shift worker 34 32 5 5 15 2 8 72 23 181
2011 Non-shift worker 40 28 10 9 9 2 3 71 18 3951

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 30 7 4 5 0 1 84 9 142
2017 Non-shift worker 57 26 8 5 4 1 0 83 9 3737

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 26 8 3 4 1 0 85 7 141
2017 Non-shift worker 57 24 10 4 4 1 0 82 8 3738

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 26 8 6 6 0 0 81 11 142
2017 Non-shift worker 52 26 10 6 5 0 0 79 11 3730
2014 Shift worker 43 30 8 7 11 1 0 74 18 143
2014 Non-shift worker 49 27 11 6 5 0 0 77 12 3319
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 47 23 8 16 0 0 54 23 14
2017 Non-shift worker 22 37 15 9 6 5 6 67 17 903
2014 Shift worker 16 23 10 9 28 6 8 45 43 12
2014 Non-shift worker 29 35 15 8 6 3 5 69 15 850

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 25 16 8 5 9 0 68 14 142
2017 Non-shift worker 26 35 16 9 6 7 0 66 17 3740
2014 Shift worker 27 31 9 7 13 12 1 67 23 142
2014 Non-shift worker 25 35 16 9 7 7 0 65 18 3318
2011 Shift worker 22 27 20 9 17 5 0 52 27 180
2011 Non-shift worker 24 31 18 10 11 6 0 58 22 3949

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 27 20 8 8 3 0 63 16 142
2017 Non-shift worker 22 34 19 13 9 3 0 58 23 3739
2014 Shift worker 24 29 16 10 14 6 1 57 26 142
2014 Non-shift worker 22 33 19 13 11 2 0 56 25 3318
2011 Shift worker 21 25 19 9 24 2 0 47 34 181
2011 Non-shift worker 21 30 17 14 16 2 0 53 30 3949
2008 Shift worker 18 31 14 16 20 2 0 49 36 195
2008 Non-shift worker 23 32 16 12 15 2 0 56 28 3431

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 26 21 11 9 8 0 56 21 141
2017 Non-shift worker 15 30 21 16 11 6 0 49 29 3735
2014 Shift worker 18 26 21 10 17 8 1 48 29 142
2014 Non-shift worker 15 31 20 17 12 5 0 49 30 3315
2011 Shift worker 12 32 18 12 20 5 0 47 34 180
2011 Non-shift worker 13 30 18 18 16 5 0 45 35 3954
2008 Shift worker 11 27 20 21 17 4 0 40 40 195
2008 Non-shift worker 12 31 18 19 14 5 0 46 35 3427

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 24 16 10 14 10 0 56 26 142
2017 Non-shift worker 18 28 19 14 13 7 0 49 30 3737
2014 Shift worker 18 20 22 12 22 4 1 40 37 142
2014 Non-shift worker 17 26 19 15 16 7 0 46 33 3314
2011 Shift worker 13 32 17 10 23 5 0 47 34 181
2011 Non-shift worker 16 27 18 14 18 7 0 46 35 3952
2008 Shift worker 12 28 18 14 24 5 0 42 39 194
2008 Non-shift worker 15 29 16 15 17 8 0 47 35 3427

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 27 16 13 10 8 0 58 25 142
2017 Non-shift worker 15 32 20 17 12 4 0 49 30 3733
2014 Shift worker 20 30 15 15 15 3 1 52 32 142
2014 Non-shift worker 15 33 20 17 13 3 0 49 31 3315
2011 Shift worker 15 29 21 15 18 2 0 45 34 181
2011 Non-shift worker 14 31 18 19 16 2 0 46 36 3952
2008 Shift worker 15 30 18 18 17 2 0 46 36 195
2008 Non-shift worker 14 35 16 19 14 2 0 50 34 3429
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 34 14 10 6 2 0 70 16 142
2017 Non-shift worker 22 41 19 12 5 2 0 64 17 3732
2014 Shift worker 22 34 16 12 13 2 0 57 26 143
2014 Non-shift worker 22 41 18 11 6 2 0 64 17 3318
2011 Shift worker 23 35 16 17 8 0 0 59 25 179
2011 Non-shift worker 22 40 16 11 8 2 0 63 20 3951

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 46 9 3 2 1 0 87 5 140
2017 Non-shift worker 38 43 11 4 2 2 0 83 6 3734
2014 Shift worker 35 44 9 6 1 1 3 82 8 142
2014 Non-shift worker 40 41 10 4 2 3 0 83 6 3316
2011 Shift worker 33 41 15 5 1 2 3 78 6 180
2011 Non-shift worker 40 38 11 6 3 3 0 80 9 3952

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 37 10 13 4 2 1 73 17 142
2017 Non-shift worker 35 38 12 8 4 3 1 76 12 3724
2014 Shift worker 31 34 11 10 10 2 1 68 21 143
2014 Non-shift worker 37 37 11 6 4 3 1 77 11 3315
2011 Shift worker 31 33 11 10 7 6 2 70 18 180
2011 Non-shift worker 35 32 11 9 7 5 1 71 17 3953
2008 Shift worker 28 39 12 6 12 2 2 69 18 194
2008 Non-shift worker 33 33 12 10 7 4 1 69 18 3428

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 35 21 11 5 7 1 60 17 141
2017 Non-shift worker 24 34 20 10 5 5 1 62 16 3731
2014 Shift worker 19 24 19 16 11 9 1 49 30 142
2014 Non-shift worker 26 34 20 9 5 5 1 63 15 3316
2011 Shift worker 18 30 26 10 8 7 1 53 20 181
2011 Non-shift worker 17 31 23 13 9 5 1 51 24 3952

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 28 13 12 10 5 7 61 24 142
2017 Non-shift worker 18 25 19 13 11 11 4 50 27 3731
2014 Shift worker 16 28 16 12 15 9 4 51 31 143
2014 Non-shift worker 17 24 19 13 14 11 3 47 31 3318
2011 Shift worker 15 20 18 12 18 14 4 42 36 181
2011 Non-shift worker 15 22 19 14 15 12 3 44 34 3954

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 21 9 3 3 3 8 83 6 142
2017 Non-shift worker 57 23 9 4 1 2 4 85 6 3733
2014 Shift worker 50 19 11 3 3 4 11 81 7 143
2014 Non-shift worker 58 22 8 4 2 2 4 84 7 3319

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 28 4 3 1 2 3 91 5 142
2017 Non-shift worker 61 23 6 3 2 3 3 88 5 3734
2014 Shift worker 57 25 6 5 2 1 5 87 7 143
2014 Non-shift worker 65 21 6 2 1 3 3 91 3 3319
2011 Shift worker 57 27 7 3 2 2 3 88 5 181
2011 Non-shift worker 69 18 6 2 1 2 3 90 3 3946
2008 Shift worker 60 22 9 2 3 2 3 86 5 193
2008 Non-shift worker 70 17 6 2 1 1 2 90 4 3432

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 22 18 9 12 7 0 57 23 141
2017 Non-shift worker 20 31 18 16 11 3 1 53 29 3734
2014 Shift worker 25 31 14 11 14 4 1 59 26 143
2014 Non-shift worker 23 33 17 13 11 3 1 58 25 3317
2011 Shift worker 23 31 11 20 15 1 0 54 35 181
2011 Non-shift worker 24 33 15 13 13 2 0 58 27 3948
2008 Shift worker 20 29 23 12 14 1 0 50 27 194
2008 Non-shift worker 25 35 16 12 11 2 0 61 23 3431

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 30 14 12 12 6 2 59 26 141
2017 Non-shift worker 18 28 16 16 16 3 3 49 34 3733
2014 Shift worker 16 30 8 16 21 3 6 51 41 143
2014 Non-shift worker 18 25 17 15 19 3 2 46 36 3317
2011 Shift worker 14 23 15 20 21 4 3 39 45 181
2011 Non-shift worker 15 26 16 16 23 2 2 43 41 3948
2008 Shift worker 14 32 16 15 19 3 1 48 35 194
2008 Non-shift worker 15 30 15 16 21 1 2 46 38 3430

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 33 21 6 9 8 0 61 16 142
2017 Non-shift worker 21 38 21 11 6 3 0 61 18 3737

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 33 17 2 2 8 0 77 4 141
2017 Non-shift worker 35 36 17 4 3 6 1 76 7 3732
2014 Shift worker 41 31 12 4 6 6 1 77 10 143
2014 Non-shift worker 39 34 15 4 2 6 1 78 6 3318

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 40 10 4 1 2 0 85 6 142
2017 Non-shift worker 36 42 13 5 2 2 0 80 7 3734
2014 Shift worker 37 37 12 4 6 4 1 77 11 143
2014 Non-shift worker 37 38 14 5 3 3 0 78 8 3318
2011 Shift worker 26 36 14 12 10 2 0 64 22 181
2011 Non-shift worker 31 38 15 7 5 3 0 72 12 3952

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 35 3 5 3 0 0 89 8 142
2017 Non-shift worker 44 38 9 5 3 0 0 83 8 3734
2014 Shift worker 44 35 6 9 6 1 0 80 15 142
2014 Non-shift worker 46 36 9 5 4 0 0 82 8 3319
2011 Shift worker 35 34 12 8 10 0 1 70 18 181
2011 Non-shift worker 40 36 11 6 6 0 0 77 12 3948
2008 Shift worker 34 37 12 10 7 1 0 72 16 195
2008 Non-shift worker 36 39 11 7 6 0 0 76 13 3430

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 35 8 5 6 1 0 80 11 141
2017 Non-shift worker 35 34 16 9 6 1 0 69 15 3734
2014 Shift worker 35 35 9 8 13 1 0 71 20 143
2014 Non-shift worker 34 35 16 9 7 1 0 69 16 3318
2011 Shift worker 35 25 17 12 10 0 1 61 22 181
2011 Non-shift worker 33 32 17 9 9 0 0 65 18 3946

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 36 9 7 7 1 0 78 13 141
2017 Non-shift worker 33 36 15 10 6 0 0 69 16 3738
2014 Shift worker 33 32 13 11 10 1 0 66 22 143
2014 Non-shift worker 32 36 15 9 6 1 0 69 16 3318
2011 Shift worker 31 32 13 14 9 0 0 64 23 181
2011 Non-shift worker 32 34 14 10 10 0 0 66 20 3949
2008 Shift worker 30 32 16 16 6 0 0 62 22 195
2008 Non-shift worker 34 38 12 10 7 0 0 71 17 3432

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 29 16 8 7 4 1 68 16 142
2017 Non-shift worker 31 28 19 10 8 4 1 62 18 3734
2014 Shift worker 27 27 18 11 11 5 1 58 24 143
2014 Non-shift worker 33 27 17 10 8 4 1 63 19 3319
2011 Shift worker 31 24 20 12 9 4 0 57 22 181
2011 Non-shift worker 33 26 17 11 10 4 1 61 21 3950
2008 Shift worker 28 31 14 12 10 6 0 62 23 194
2008 Non-shift worker 31 28 16 11 7 4 2 63 20 3429
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 20 43 37 142
2017 Non-shift worker 28 38 34 3735
2014 Shift worker 27 38 35 143
2014 Non-shift worker 29 37 34 3315
2011 Shift worker 22 47 31 181
2011 Non-shift worker 29 37 34 3952

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 15 28 16 3 34 3 28
2017 Non-shift worker 19 30 31 5 8 7 1028
2014 Shift worker 14 26 28 15 9999 17 39
2014 Non-shift worker 19 36 26 10 9999 10 960
2011 Shift worker 9 27 35 11 9999 18 41
2011 Non-shift worker 19 31 31 10 9999 10 1154
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 20 80 142
2017 Non-shift worker 18 82 3733
2014 Shift worker 16 84 142
2014 Non-shift worker 19 81 3310

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 58 28
2017 Non-shift worker 49 654
2014 Shift worker 42 23
2014 Non-shift worker 48 606

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 56 28
2017 Non-shift worker 58 654
2014 Shift worker 82 23
2014 Non-shift worker 62 606

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 654
2014 Non-shift worker 9 606

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 28
2014 Shift worker 0 23
2014 Non-shift worker 0 606

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 654
2014 Shift worker 0 23
2014 Non-shift worker 2 606

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 654
2014 Shift worker 0 23
2014 Non-shift worker 7 606

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 654
2014 Shift worker 0 23
2014 Non-shift worker 4 606

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 64 28
2017 Non-shift worker 42 654
2014 Shift worker 39 23
2014 Non-shift worker 42 607

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 51 28
2017 Non-shift worker 39 654
2014 Shift worker 60 23
2014 Non-shift worker 39 607

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 28
2017 Non-shift worker 44 654
2014 Shift worker 48 23
2014 Non-shift worker 42 607

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 28
2017 Non-shift worker 38 654
2014 Shift worker 34 23
2014 Non-shift worker 37 607

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 28
2017 Non-shift worker 30 654
2014 Shift worker 34 23
2014 Non-shift worker 28 607

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 75 28
2017 Non-shift worker 56 654
2014 Shift worker 55 23
2014 Non-shift worker 54 607

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 42 28
2017 Non-shift worker 36 654
2014 Shift worker 46 23
2014 Non-shift worker 33 607

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 654
2014 Shift worker 0 23
2014 Non-shift worker 1 607

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 654
2014 Non-shift worker 6 607

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 28
2017 Non-shift worker 12 654
2014 Non-shift worker 14 607

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 46 28
2017 Non-shift worker 45 654
2014 Shift worker 68 23
2014 Non-shift worker 48 607

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 28
2017 Non-shift worker 26 654
2014 Shift worker 31 23
2014 Non-shift worker 28 607

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 654
2014 Non-shift worker 14 607

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 54 28
2017 Non-shift worker 54 655
2014 Shift worker 56 23
2014 Non-shift worker 55 606

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 28
2017 Non-shift worker 27 655
2014 Shift worker 30 23
2014 Non-shift worker 26 606

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 655
2014 Non-shift worker 11 606

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 655
2014 Shift worker 43 23
2014 Non-shift worker 22 606

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 655
2014 Non-shift worker 10 606

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 655
2014 Shift worker 26 23
2014 Non-shift worker 9 606

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 655
2014 Non-shift worker 16 606

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 655
2014 Non-shift worker 11 606

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 28
2017 Non-shift worker 24 655
2014 Non-shift worker 23 606

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 602
2014 Non-shift worker 14 555

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 27
2017 Non-shift worker 20 602
2014 Non-shift worker 15 555

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 602
2014 Non-shift worker 11 555

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 602
2014 Shift worker 0 17
2014 Non-shift worker 9 555

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 602
2014 Non-shift worker 12 555

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 602
2014 Non-shift worker 11 555

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 602
2014 Non-shift worker 13 555

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 602
2014 Non-shift worker 5 555

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 602
2014 Non-shift worker 10 555

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 27
2017 Non-shift worker 25 602
2014 Shift worker 29 17
2014 Non-shift worker 22 555

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 602
2014 Non-shift worker 8 555

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 27
2017 Non-shift worker 38 602
2014 Shift worker 52 17
2014 Non-shift worker 41 555

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 602
2014 Non-shift worker 2 555

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 52 27
2017 Non-shift worker 52 602
2014 Shift worker 77 17
2014 Non-shift worker 51 555

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 602

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 602
2014 Non-shift worker 11 555

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 89 11 28
2017 Non-shift worker 90 10 654

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 18 21 1 8 22 11 55 14 141
2017 Non-shift worker 15 19 19 6 7 26 7 51 20 3737
2014 Shift worker 19 13 15 8 9 25 11 50 27 142
2014 Non-shift worker 15 17 20 6 8 26 7 49 21 3318

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 30 18 2 7 13 1 68 11 141
2017 Non-shift worker 26 32 18 7 5 11 1 66 13 3731
2014 Shift worker 30 27 18 7 8 10 1 64 17 143
2014 Non-shift worker 25 30 20 6 5 12 2 63 13 3316
2011 Shift worker 30 32 18 5 10 6 0 66 16 181
2011 Non-shift worker 29 36 17 6 5 7 0 70 11 3948
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 45 12 7 2 3 6 77 10 142
2017 Non-shift worker 26 50 10 5 2 1 6 82 7 3736
2014 Shift worker 22 51 8 7 3 3 6 80 11 143
2014 Non-shift worker 26 51 11 4 1 1 5 83 6 3318
2011 Shift worker 23 50 13 7 1 1 4 77 9 181
2011 Non-shift worker 28 51 9 5 2 1 5 84 7 3953
2008 Shift worker 21 49 16 8 3 1 2 73 11 195
2008 Non-shift worker 27 49 9 6 2 1 5 81 8 3433

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 21 19 7 10 19 10 49 24 142
2017 Non-shift worker 9 22 23 9 6 24 8 45 21 3728
2014 Shift worker 7 16 20 10 12 20 13 36 35 143
2014 Non-shift worker 8 19 24 9 8 23 9 41 25 3318
2011 Shift worker 9 19 18 14 14 19 9 37 38 181
2011 Non-shift worker 9 20 22 9 10 21 7 41 27 3953

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 35 7 4 2 9 7 84 7 142
2017 Non-shift worker 41 31 10 3 2 7 6 83 5 3737
2014 Shift worker 39 35 9 1 6 6 5 83 7 143
2014 Non-shift worker 39 33 11 3 2 7 6 82 6 3318
2011 Shift worker 37 39 7 4 3 6 4 84 8 181
2011 Non-shift worker 37 33 11 4 2 7 5 80 8 3954
2008 Shift worker 29 47 11 3 3 4 3 82 6 195
2008 Non-shift worker 35 36 11 4 2 6 5 80 7 3432

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 36 10 5 4 10 7 76 12 142
2017 Non-shift worker 30 32 13 5 4 11 5 74 11 3730
2014 Shift worker 32 31 10 9 4 9 5 73 15 143
2014 Non-shift worker 29 31 14 5 4 11 6 72 11 3315
2011 Shift worker 27 32 13 7 9 7 5 67 18 181
2011 Non-shift worker 28 32 13 7 5 10 5 71 14 3950
2008 Shift worker 28 39 9 9 6 4 3 74 16 195
2008 Non-shift worker 30 31 12 8 7 7 5 69 17 3431
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 12 88 141
2017 Non-shift worker 7 93 3734
2014 Shift worker 10 90 142
2014 Non-shift worker 8 92 3310

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 17
2017 Non-shift worker 34 265
2014 Shift worker 52 14
2014 Non-shift worker 33 255

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 95 17
2017 Non-shift worker 85 265
2014 Shift worker 80 14
2014 Non-shift worker 85 255

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 17
2017 Non-shift worker 2 265
2014 Shift worker 0 14
2014 Non-shift worker 2 255

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 17
2017 Non-shift worker 0 265
2014 Shift worker 0 14

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 17
2017 Non-shift worker 6 265
2014 Non-shift worker 6 255

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 265
2014 Non-shift worker 3 255

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 17
2017 Non-shift worker 4 265
2014 Shift worker 0 14
2014 Non-shift worker 7 255

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 263
2014 Non-shift worker 14 256

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 263
2014 Shift worker 0 14
2014 Non-shift worker 15 256

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 17
2017 Non-shift worker 13 263
2014 Non-shift worker 7 256

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 263
2014 Shift worker 0 14
2014 Non-shift worker 3 256

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 263
2014 Non-shift worker 25 256

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 263
2014 Non-shift worker 23 256

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 263
2014 Shift worker 0 14
2014 Non-shift worker 4 256

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 17
2017 Non-shift worker 2 263

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 263
2014 Non-shift worker 7 256

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 263
2014 Non-shift worker 17 256

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 17
2017 Non-shift worker 10 263
2014 Non-shift worker 14 256

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 53 17
2017 Non-shift worker 22 263
2014 Shift worker 51 14
2014 Non-shift worker 35 256

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 37 17
2017 Non-shift worker 28 264
2014 Shift worker 43 14
2014 Non-shift worker 31 256

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 264
2014 Non-shift worker 11 256

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 264
2014 Non-shift worker 8 256

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 264
2014 Non-shift worker 19 256

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 264
2014 Non-shift worker 4 256

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 264
2014 Non-shift worker 11 256

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 17
2017 Non-shift worker 9 264
2014 Non-shift worker 6 256

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 264
2014 Non-shift worker 9 256

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 29 17
2017 Non-shift worker 50 264
2014 Shift worker 36 14
2014 Non-shift worker 48 256

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 242
2014 Non-shift worker 3 229

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 242
2014 Non-shift worker 11 229

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 242
2014 Shift worker 0 13

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 242
2014 Shift worker 0 13

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 15
2017 Non-shift worker 3 242
2014 Non-shift worker 4 229

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 242
2014 Non-shift worker 5 229

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 242
2014 Non-shift worker 10 229

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 242
2014 Non-shift worker 10 229

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 15
2017 Non-shift worker 6 242
2014 Non-shift worker 8 229

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 242
2014 Non-shift worker 19 229

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 242
2014 Non-shift worker 10 229

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 33 15
2017 Non-shift worker 43 242
2014 Shift worker 39 13
2014 Non-shift worker 51 229

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 47 15
2017 Non-shift worker 61 242
2014 Shift worker 57 13
2014 Non-shift worker 62 229

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 15
2017 Non-shift worker 3 242

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 242
2014 Non-shift worker 12 229

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 95 5 17
2017 Non-shift worker 87 13 265

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 18 17 5 4 23 12 59 15 142
2017 Non-shift worker 16 17 21 3 3 33 8 55 9 3740
2014 Shift worker 19 16 19 3 5 29 8 56 14 142
2014 Non-shift worker 16 15 21 3 4 34 8 53 11 3315

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 31 14 5 4 12 6 71 12 142
2017 Non-shift worker 28 31 19 3 2 14 2 71 7 3735
2014 Shift worker 30 32 13 5 4 14 3 74 11 143
2014 Non-shift worker 27 28 20 3 3 17 2 68 8 3313
2011 Shift worker 25 41 14 5 5 10 0 73 12 181
2011 Non-shift worker 34 34 16 4 3 9 0 75 7 3953
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 21 21 16 14 1 4 47 31 141
2017 Non-shift worker 28 27 20 11 11 0 2 56 24 3725

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 31 26 7 3 1 2 63 11 142
2017 Non-shift worker 16 28 26 17 11 0 1 45 29 3729

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 34 19 10 3 0 2 67 13 142
2017 Non-shift worker 23 30 23 13 8 1 2 54 22 3723

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 21 18 19 9 1 3 51 29 142
2017 Non-shift worker 19 24 22 18 15 1 2 44 34 3729

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 24 13 4 2 0 11 78 7 142
2017 Non-shift worker 43 28 12 5 4 1 8 77 9 3717

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 28 19 11 5 0 3 64 16 142
2017 Non-shift worker 31 32 20 11 6 0 1 63 17 3728

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 27 19 8 2 1 3 70 11 141
2017 Non-shift worker 27 34 21 11 5 1 1 63 16 3722

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 25 21 10 1 1 2 67 11 142
2017 Non-shift worker 20 32 24 14 8 1 1 54 22 3722

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 30 20 9 5 1 2 65 14 142
2017 Non-shift worker 24 33 21 12 8 1 1 59 20 3727

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 34 16 7 2 2 3 73 10 141
2017 Non-shift worker 25 33 22 11 7 1 2 59 18 3722

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 25 14 3 1 0 5 82 4 141
2017 Non-shift worker 54 25 11 5 3 0 2 80 8 3732

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 67 15 5 3 4 1 4 87 8 141
2017 Non-shift worker 70 13 7 4 3 1 3 86 7 3730

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 25 8 3 5 0 3 84 8 141
2017 Non-shift worker 56 27 10 4 2 0 2 84 6 3727

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 15 6 5 5 1 3 84 10 140
2017 Non-shift worker 60 20 9 5 4 0 2 82 9 3730

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 8 2 1 1 0 23 95 2 142
2017 Non-shift worker 53 12 5 2 1 0 26 89 5 3726

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 70 16 4 2 1 0 7 93 3 141
2017 Non-shift worker 63 20 7 2 1 1 6 88 4 3710

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 69 13 9 4 1 0 4 85 5 142
2017 Non-shift worker 69 17 6 3 2 1 4 89 5 3727

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 29 10 1 1 0 4 87 3 142
2017 Non-shift worker 52 29 12 3 2 0 2 83 5 3727

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 35 32 7 3 0 2 57 10 141
2017 Non-shift worker 11 33 38 12 5 0 0 44 17 3742

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 11 37 25 20 1 1 46 15 141
2017 Non-shift worker 7 18 40 23 11 0 0 34 26 3729

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 30 16 11 12 13 1 55 27 142
2017 Non-shift worker 16 34 22 11 7 9 0 55 21 3737

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 42 15 11 8 3 0 66 19 142
2017 Non-shift worker 17 39 20 14 8 3 0 57 23 3730
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 18 82 142
2017 Non-shift worker 14 86 3732
2014 Shift worker 18 82 143
2014 Non-shift worker 13 87 3312

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 73 27 27
2017 Non-shift worker 77 23 530
2014 Shift worker 52 48 26
2014 Non-shift worker 73 27 437

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 65 30 0 5 0 0 0 95 5 20
2017 Non-shift worker 49 34 6 8 2 1 0 84 10 406
2014 Shift worker 51 42 0 7 0 0 0 93 7 14
2014 Non-shift worker 52 31 7 5 2 1 2 86 7 320
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 20 26 8 11 5 4 28 72 142
2017 Non-shift worker 36 26 17 8 6 5 1 39 61 3741

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 93
2017 Non-shift worker 13 2133

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 93
2017 Non-shift worker 23 2133

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 93
2017 Non-shift worker 10 2133

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 60 93
2017 Non-shift worker 58 2133

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 93
2017 Non-shift worker 5 2133

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 93
2017 Non-shift worker 33 2133

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 8 55 17 9 2 10 91
2017 Non-shift worker 16 52 16 6 2 7 2081

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 15 17 21 21 6 10 30 50 93
2017 Non-shift worker 8 19 19 16 21 3 14 33 44 2149

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 8 19 18 37 3 8 16 63 94
2017 Non-shift worker 4 11 16 16 33 4 16 19 61 2151
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