2017 Public Service Employee Survey Results for Transport Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 44 7 16 9 0 0 68 25 810
2017 Language of service - Both English and French 26 48 8 12 6 0 0 74 18 725
2014 Language of service - English only 18 45 8 18 10 0 0 64 28 695
2014 Language of service - Both English and French 30 46 7 12 4 0 0 77 16 666
2011 Language of service - English only 22 47 6 16 8 0 0 69 24 841
2011 Language of service - Both English and French 39 42 5 9 4 0 0 82 13 870
2008 Language of service - English only 27 48 6 13 6 0 0 75 19 849
2008 Language of service - Both English and French 39 43 6 9 3 0 0 82 13 802

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 19 6 3 2 1 1 89 4 807
2017 Language of service - Both English and French 52 33 7 6 2 1 0 86 8 723
2014 Language of service - English only 68 20 5 2 1 1 2 91 3 694
2014 Language of service - Both English and French 54 34 5 4 2 1 0 89 6 666
2011 Language of service - English only 70 19 5 1 1 1 1 92 2 841
2011 Language of service - Both English and French 58 29 5 4 2 0 0 88 7 870
2008 Language of service - English only 75 18 3 2 0 0 1 94 3 848
2008 Language of service - Both English and French 57 30 6 5 2 0 0 87 7 802

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 76 15 4 2 1 0 3 93 3 811
2017 Language of service - Both English and French 46 27 8 13 5 0 1 73 19 724
2014 Language of service - English only 74 17 3 2 1 0 3 94 3 695
2014 Language of service - Both English and French 43 28 9 13 6 0 0 72 19 666
2011 Language of service - English only 74 15 6 2 1 0 3 92 3 841
2011 Language of service - Both English and French 47 26 8 11 7 0 1 74 18 870
2008 Language of service - English only 77 14 4 1 1 0 2 94 3 847
2008 Language of service - Both English and French 45 27 9 12 6 0 0 73 18 802

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 33 8 15 12 0 0 65 27 812
2017 Language of service - Both English and French 36 40 8 10 7 0 0 76 17 725
2014 Language of service - English only 34 32 7 14 13 0 0 66 27 695
2014 Language of service - Both English and French 35 41 7 10 6 0 0 77 16 666
2011 Language of service - English only 33 39 9 11 8 0 0 72 19 837
2011 Language of service - Both English and French 44 36 8 8 4 0 0 80 12 868

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 30 11 21 22 0 0 45 43 813
2017 Language of service - Both English and French 20 33 15 16 16 0 0 53 32 723
2014 Language of service - English only 15 33 11 20 21 0 0 49 40 695
2014 Language of service - Both English and French 21 40 14 16 8 0 1 62 24 666
2011 Language of service - English only 19 37 12 17 14 0 0 57 31 840
2011 Language of service - Both English and French 29 39 12 11 8 0 0 68 19 870
2008 Language of service - English only 26 39 11 14 9 0 0 65 23 847
2008 Language of service - Both English and French 33 40 13 10 4 0 0 73 15 802

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 40 10 6 3 0 0 81 9 812
2017 Language of service - Both English and French 38 44 10 4 3 0 0 82 8 724
2014 Language of service - English only 43 37 10 6 3 0 0 80 10 695
2014 Language of service - Both English and French 38 41 10 5 5 0 0 79 10 666
2011 Language of service - English only 43 35 11 7 5 0 0 78 11 841
2011 Language of service - Both English and French 42 38 10 6 4 0 0 81 10 870
2008 Language of service - English only 40 41 10 6 3 0 0 81 9 848
2008 Language of service - Both English and French 40 38 11 8 3 0 0 79 10 802

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 34 7 5 3 0 0 85 9 812
2017 Language of service - Both English and French 46 40 7 5 3 0 0 85 8 723
2014 Language of service - English only 48 34 7 6 5 0 0 82 11 695
2014 Language of service - Both English and French 41 40 9 6 4 0 0 81 10 666
2011 Language of service - English only 49 36 6 4 4 0 0 85 8 841
2011 Language of service - Both English and French 49 35 6 5 3 0 0 85 9 871
2008 Language of service - English only 46 42 5 4 2 0 0 89 6 849
2008 Language of service - Both English and French 45 40 8 4 3 0 0 85 7 802

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 39 10 12 5 0 0 73 17 812
2017 Language of service - Both English and French 40 42 8 7 3 0 0 82 10 722
2014 Language of service - English only 33 41 10 10 5 1 0 74 15 694
2014 Language of service - Both English and French 41 41 10 4 3 0 0 82 7 665

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 32 9 8 6 0 0 77 14 813
2017 Language of service - Both English and French 44 34 10 6 5 0 0 78 11 722
2014 Language of service - English only 35 34 12 11 8 1 0 70 19 691
2014 Language of service - Both English and French 35 37 11 11 5 0 1 73 16 666
2011 Language of service - English only 36 36 10 10 7 0 0 72 18 839
2011 Language of service - Both English and French 36 37 12 9 6 1 0 74 15 869

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 25 10 14 12 0 3 62 27 812
2017 Language of service - Both English and French 35 29 10 9 8 1 8 70 19 724
2014 Language of service - English only 38 29 9 10 9 1 4 71 20 695
2014 Language of service - Both English and French 35 29 9 8 8 1 9 72 18 666
2011 Language of service - English only 31 30 8 14 13 1 4 64 28 839
2011 Language of service - Both English and French 35 26 9 8 10 1 10 69 21 868
2008 Language of service - English only 41 29 6 14 8 1 2 72 22 848
2008 Language of service - Both English and French 40 25 7 11 9 1 7 71 21 800

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 43 11 8 7 0 0 74 15 812
2017 Language of service - Both English and French 32 45 11 6 6 0 0 78 11 725
2014 Language of service - English only 28 39 12 10 11 0 0 67 21 694
2014 Language of service - Both English and French 30 42 14 7 6 0 0 73 14 665
2011 Language of service - English only 30 35 11 11 13 0 0 65 24 837
2011 Language of service - Both English and French 34 41 12 8 5 0 0 74 13 869
2008 Language of service - English only 32 40 9 10 8 0 0 73 18 845
2008 Language of service - Both English and French 38 39 12 7 5 0 0 76 11 796

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 35 17 12 12 0 0 58 24 812
2017 Language of service - Both English and French 26 38 18 10 8 1 0 64 18 725
2014 Language of service - English only 16 34 19 13 17 1 0 51 30 694
2014 Language of service - Both English and French 20 38 16 15 10 1 0 59 25 666
2011 Language of service - English only 16 30 19 15 20 0 0 46 35 840
2011 Language of service - Both English and French 21 34 19 14 12 0 0 55 26 869

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 38 15 14 7 0 0 64 21 810
2017 Language of service - Both English and French 26 43 17 9 6 0 0 68 15 723

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 38 14 9 5 1 0 71 14 810
2017 Language of service - Both English and French 34 44 12 6 4 0 0 79 10 724
2014 Language of service - English only 30 38 13 10 7 1 0 70 17 695
2014 Language of service - Both English and French 35 42 13 7 4 0 0 77 10 666
2011 Language of service - English only 31 36 12 10 11 1 0 67 21 841
2011 Language of service - Both English and French 36 39 11 8 5 0 0 76 14 868
2008 Language of service - English only 35 35 12 9 8 1 0 72 16 848
2008 Language of service - Both English and French 42 38 11 6 3 0 0 80 9 801

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 35 13 13 12 0 0 62 25 810
2017 Language of service - Both English and French 27 40 15 9 9 0 0 67 18 724

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 31 10 3 3 0 0 83 7 811
2017 Language of service - Both English and French 50 37 8 3 2 0 0 87 4 723
2014 Language of service - English only 57 26 9 4 3 0 0 83 8 694
2014 Language of service - Both English and French 58 29 8 2 2 0 0 88 4 666
2011 Language of service - English only 55 28 8 6 3 0 0 83 9 840
2011 Language of service - Both English and French 55 32 8 3 2 0 0 87 5 871

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 42 12 11 8 0 0 68 20 810
2017 Language of service - Both English and French 25 43 15 10 6 0 0 69 16 722
2014 Language of service - English only 18 40 12 15 14 1 0 59 29 695
2014 Language of service - Both English and French 20 41 14 16 7 0 0 62 23 666
2011 Language of service - English only 22 38 13 14 12 0 0 60 27 838
2011 Language of service - Both English and French 28 39 14 11 8 0 0 67 20 870

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 33 17 13 9 0 0 61 22 810
2017 Language of service - Both English and French 29 37 15 10 7 0 1 67 17 724
2014 Language of service - English only 21 34 15 12 16 1 1 56 29 695
2014 Language of service - Both English and French 26 37 15 13 8 0 0 64 21 666

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 34 15 13 10 0 0 61 23 811
2017 Language of service - Both English and French 27 39 17 10 6 0 0 67 17 724
2014 Language of service - English only 23 33 14 15 14 1 0 56 30 695
2014 Language of service - Both English and French 26 41 15 12 7 1 0 67 19 665
2011 Language of service - English only 25 37 15 11 12 0 0 62 23 838
2011 Language of service - Both English and French 31 40 13 10 6 0 0 71 16 867

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 37 12 6 5 0 0 78 11 810
2017 Language of service - Both English and French 38 43 10 5 4 0 0 81 9 721
2014 Language of service - English only 38 34 14 9 5 1 0 73 14 695
2014 Language of service - Both English and French 36 45 11 4 4 0 0 81 8 665
2011 Language of service - English only 38 36 9 11 6 0 0 74 17 840
2011 Language of service - Both English and French 42 41 9 5 3 0 0 83 8 869
2008 Language of service - English only 42 38 9 6 4 0 0 80 10 849
2008 Language of service - Both English and French 43 40 9 5 3 0 0 83 8 800

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 37 20 9 5 0 0 66 13 811
2017 Language of service - Both English and French 29 36 18 10 7 0 0 65 17 725
2014 Language of service - English only 21 31 26 11 9 1 1 53 21 695
2014 Language of service - Both English and French 26 32 21 12 8 0 1 58 20 665
2011 Language of service - English only 20 35 21 12 11 0 0 56 23 840
2011 Language of service - Both English and French 28 30 19 13 10 0 1 58 23 870
2008 Language of service - English only 18 34 26 13 9 0 0 52 22 849
2008 Language of service - Both English and French 22 36 21 13 7 0 0 58 21 802

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 24 37 15 9 1 2 24 38 808
2017 Language of service - Both English and French 11 27 36 16 6 1 3 22 40 721
2014 Language of service - English only 17 29 31 16 5 1 2 21 47 693
2014 Language of service - Both English and French 11 32 33 14 7 2 1 21 45 665
2011 Language of service - English only 17 31 33 13 4 0 2 17 49 840
2011 Language of service - Both English and French 14 31 31 13 7 1 3 20 47 868
2008 Language of service - English only 13 32 34 14 5 1 2 19 46 848
2008 Language of service - Both English and French 11 33 34 14 6 0 2 21 44 799

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 13 20 27 20 14 3 2 36 35 802
2017 Language of service - Both English and French 12 20 33 19 11 3 3 31 34 720
2014 Language of service - English only 18 22 31 16 8 2 3 25 42 690
2014 Language of service - Both English and French 11 23 28 20 11 4 3 33 36 662
2011 Language of service - English only 26 22 25 16 8 1 2 25 49 837
2011 Language of service - Both English and French 17 21 25 20 11 2 4 33 40 868
2008 Language of service - English only 17 27 27 14 11 1 2 26 46 847
2008 Language of service - Both English and French 12 22 27 23 12 1 2 36 36 799

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 23 30 17 9 2 2 27 41 810
2017 Language of service - Both English and French 21 27 30 12 6 1 3 19 50 718
2014 Language of service - English only 21 26 28 16 5 1 3 22 49 689
2014 Language of service - Both English and French 23 30 27 10 5 2 2 16 56 663
2011 Language of service - English only 18 24 31 16 7 1 2 24 44 837
2011 Language of service - Both English and French 21 26 29 12 7 1 4 20 50 868
2008 Language of service - English only 12 24 35 16 8 2 3 25 38 845
2008 Language of service - Both English and French 15 26 31 16 8 1 3 25 43 801

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 11 30 31 17 1 3 51 18 802
2017 Language of service - Both English and French 11 19 32 24 10 1 2 35 32 714
2014 Language of service - English only 9 14 32 30 9 2 3 42 24 686
2014 Language of service - Both English and French 11 21 31 22 10 2 2 34 34 663
2011 Language of service - English only 9 15 33 28 13 1 2 42 24 836
2011 Language of service - Both English and French 12 23 28 22 10 0 4 34 37 869
2008 Language of service - English only 6 13 36 28 14 1 2 42 20 842
2008 Language of service - Both English and French 9 19 36 23 10 1 3 34 29 799

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 21 30 15 9 2 3 25 44 807
2017 Language of service - Both English and French 21 30 23 15 7 1 3 23 53 720
2014 Language of service - English only 26 28 24 14 4 2 2 19 56 691
2014 Language of service - Both English and French 26 26 25 11 8 3 2 19 55 664
2011 Language of service - English only 30 23 25 13 6 0 2 20 54 840
2011 Language of service - Both English and French 24 27 23 12 9 1 4 22 54 871
2008 Language of service - English only 23 26 26 15 7 1 2 22 51 845
2008 Language of service - Both English and French 19 25 29 15 9 1 3 24 45 800

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 13 25 27 17 4 4 49 24 807
2017 Language of service - Both English and French 16 23 23 17 14 3 3 34 41 720
2014 Language of service - English only 12 14 27 25 13 3 6 42 29 691
2014 Language of service - Both English and French 13 21 24 25 12 4 3 39 36 663
2011 Language of service - English only 9 11 28 27 17 2 6 48 22 840
2011 Language of service - Both English and French 10 17 27 24 14 2 6 41 29 870
2008 Language of service - English only 11 16 28 25 15 2 4 42 28 846
2008 Language of service - Both English and French 12 21 28 19 12 2 5 34 36 799

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 24 28 11 8 3 2 20 51 807
2017 Language of service - Both English and French 19 28 30 12 6 2 3 19 49 720
2014 Language of service - English only 33 28 22 10 4 1 3 14 63 693
2014 Language of service - Both English and French 21 27 30 12 5 3 2 18 51 664
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 77 9 5 1 1 1 6 93 2 812
2017 Language of service - Both English and French 57 24 6 7 5 0 1 82 11 724
2014 Language of service - English only 76 11 4 0 1 1 6 93 2 695
2014 Language of service - Both English and French 59 22 7 6 4 0 2 83 10 665
2011 Language of service - English only 73 10 6 1 1 2 8 92 2 840
2011 Language of service - Both English and French 57 22 7 6 7 0 1 80 13 870
2008 Language of service - English only 74 7 5 0 1 0 12 93 2 848
2008 Language of service - Both English and French 55 20 7 6 8 1 3 78 14 803

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 31 16 11 12 3 2 59 24 813
2017 Language of service - Both English and French 25 36 17 9 8 3 2 65 17 720
2014 Language of service - English only 26 31 14 12 11 3 2 61 25 693
2014 Language of service - Both English and French 25 35 16 10 8 3 3 64 19 666

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 26 11 11 11 1 0 66 23 811
2017 Language of service - Both English and French 44 34 9 6 5 1 0 79 12 723
2014 Language of service - English only 39 30 10 9 11 1 0 70 20 695
2014 Language of service - Both English and French 42 33 10 7 7 1 0 76 14 666

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 33 14 14 10 1 0 61 25 812
2017 Language of service - Both English and French 31 38 14 8 7 2 0 70 15 722
2014 Language of service - English only 24 35 13 16 9 2 1 61 26 695
2014 Language of service - Both English and French 26 44 13 11 5 1 1 71 16 666
2011 Language of service - English only 24 35 13 16 11 1 1 60 27 841
2011 Language of service - Both English and French 28 40 13 10 7 1 0 69 17 870
2008 Language of service - English only 28 32 13 17 9 1 0 61 26 848
2008 Language of service - Both English and French 30 40 11 10 7 1 0 72 17 801

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 25 17 14 12 9 1 53 28 808
2017 Language of service - Both English and French 31 32 15 7 7 7 1 68 16 724
2014 Language of service - English only 22 26 17 13 13 7 1 53 29 695
2014 Language of service - Both English and French 26 36 14 8 9 6 1 67 19 666
2011 Language of service - English only 24 24 16 13 14 8 1 53 30 841
2011 Language of service - Both English and French 30 27 15 12 11 5 1 60 24 868
2008 Language of service - English only 28 23 17 13 14 6 1 54 28 848
2008 Language of service - Both English and French 33 27 13 11 10 5 1 64 22 801

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 18 20 17 19 13 1 35 43 810
2017 Language of service - Both English and French 11 23 19 16 14 15 3 41 36 725
2014 Language of service - English only 10 18 21 18 22 9 3 31 45 694
2014 Language of service - Both English and French 10 21 22 18 15 13 2 36 38 666

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 37 11 10 6 0 0 74 16 809
2017 Language of service - Both English and French 41 44 7 6 3 0 0 84 8 723
2014 Language of service - English only 36 40 9 10 5 1 0 76 15 694
2014 Language of service - Both English and French 38 45 8 5 4 0 0 83 9 665
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 33 11 10 6 1 0 73 16 813
2017 Language of service - Both English and French 39 36 11 6 6 1 2 77 12 725
2014 Language of service - English only 36 33 13 9 9 1 0 69 18 695
2014 Language of service - Both English and French 35 37 13 8 7 1 0 72 15 666
2011 Language of service - English only 28 35 15 12 10 0 0 63 22 840
2011 Language of service - Both English and French 33 34 16 9 7 0 0 68 16 871
2008 Language of service - English only 27 32 16 12 13 0 0 59 25 848
2008 Language of service - Both English and French 27 38 14 11 10 1 0 65 21 802

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 28 12 7 6 1 0 74 13 812
2017 Language of service - Both English and French 43 36 10 5 5 2 1 81 9 723
2014 Language of service - English only 43 29 11 7 7 2 0 74 15 695
2014 Language of service - Both English and French 40 34 12 6 6 3 0 76 12 665
2011 Language of service - English only 35 29 15 11 8 1 0 66 19 840
2011 Language of service - Both English and French 38 31 15 8 5 2 0 71 14 870
2008 Language of service - English only 35 29 13 11 10 2 0 65 22 845
2008 Language of service - Both English and French 34 32 12 11 8 2 0 68 20 802

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 31 10 9 7 0 1 74 16 812
2017 Language of service - Both English and French 41 35 12 6 4 1 1 77 11 724
2014 Language of service - English only 37 34 9 11 8 1 1 72 19 695
2014 Language of service - Both English and French 38 36 11 7 6 1 0 75 13 666
2011 Language of service - English only 30 32 14 12 11 1 0 62 24 839
2011 Language of service - Both English and French 35 34 15 7 8 0 0 69 15 871
2008 Language of service - English only 30 31 11 13 14 1 0 62 27 847
2008 Language of service - Both English and French 32 34 11 12 11 0 0 66 22 803

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 10 4 0 1 0 6 95 1 812
2017 Language of service - Both English and French 73 16 5 2 4 0 1 90 5 722
2014 Language of service - English only 78 9 4 0 1 1 7 95 1 695
2014 Language of service - Both English and French 72 17 5 2 3 0 1 90 4 666
2011 Language of service - English only 76 8 5 1 1 1 9 93 2 840
2011 Language of service - Both English and French 71 17 3 3 4 0 2 90 7 870
2008 Language of service - English only 77 5 3 0 1 1 13 96 1 847
2008 Language of service - Both English and French 71 13 3 4 5 0 3 87 10 803

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 22 9 4 4 1 3 82 8 811
2017 Language of service - Both English and French 52 27 8 4 4 2 4 84 8 722
2014 Language of service - English only 49 24 10 6 7 2 3 76 13 694
2014 Language of service - Both English and French 42 28 10 6 7 3 5 76 13 666
2011 Language of service - English only 37 32 9 8 10 1 2 72 19 840
2011 Language of service - Both English and French 37 29 10 9 8 2 5 71 18 871

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 24 9 6 5 0 0 80 11 811
2017 Language of service - Both English and French 55 29 7 4 4 0 0 84 8 724

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 22 12 5 5 2 0 77 10 810
2017 Language of service - Both English and French 55 26 10 3 4 1 1 83 7 724

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 23 12 8 7 0 0 74 14 810
2017 Language of service - Both English and French 50 30 9 4 6 0 1 81 10 724
2014 Language of service - English only 48 27 11 6 7 0 0 75 14 695
2014 Language of service - Both English and French 43 31 13 6 6 1 0 75 13 666
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 28 20 12 10 3 7 53 24 118
2017 Language of service - Both English and French 22 41 13 7 8 3 5 68 17 181
2014 Language of service - English only 31 30 13 13 9 3 2 63 23 111
2014 Language of service - Both English and French 31 29 16 10 9 2 4 63 20 152

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 30 16 13 10 6 0 58 24 812
2017 Language of service - Both English and French 21 40 20 7 6 6 0 65 14 725
2014 Language of service - English only 18 29 19 14 13 6 0 51 29 695
2014 Language of service - Both English and French 21 38 15 10 8 9 0 64 19 665
2011 Language of service - English only 17 26 20 12 18 7 0 46 32 840
2011 Language of service - Both English and French 22 33 19 10 11 5 0 58 22 867

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 28 18 18 16 2 0 48 34 813
2017 Language of service - Both English and French 16 36 24 12 10 2 0 53 22 725
2014 Language of service - English only 15 27 19 16 21 1 0 43 38 694
2014 Language of service - Both English and French 18 32 22 13 12 2 0 52 26 665
2011 Language of service - English only 15 23 16 17 27 1 0 38 45 840
2011 Language of service - Both English and French 19 29 20 15 15 2 0 49 30 870
2008 Language of service - English only 17 22 17 15 26 2 0 40 42 847
2008 Language of service - Both English and French 21 34 15 14 14 1 0 56 28 802

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 25 18 21 18 4 0 40 41 811
2017 Language of service - Both English and French 10 32 27 15 11 5 0 44 28 723
2014 Language of service - English only 11 23 20 18 23 4 0 36 43 695
2014 Language of service - Both English and French 11 29 24 19 12 5 0 42 32 663
2011 Language of service - English only 8 22 17 21 28 3 0 31 51 841
2011 Language of service - Both English and French 13 27 22 18 15 5 0 42 35 871
2008 Language of service - English only 8 23 16 25 25 4 0 32 51 847
2008 Language of service - Both English and French 12 30 23 19 12 4 0 44 32 803

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 24 17 16 21 7 0 42 39 811
2017 Language of service - Both English and French 13 29 23 15 14 6 0 45 31 724
2014 Language of service - English only 13 20 19 14 27 6 0 36 44 695
2014 Language of service - Both English and French 13 27 21 17 15 7 0 42 34 664
2011 Language of service - English only 10 19 17 18 29 7 0 31 51 840
2011 Language of service - Both English and French 15 25 22 15 16 7 0 43 34 871
2008 Language of service - English only 11 22 13 18 27 8 0 37 49 846
2008 Language of service - Both English and French 15 28 20 15 15 7 0 46 33 802

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 14 28 18 18 18 3 0 44 37 812
2017 Language of service - Both English and French 12 32 25 16 12 3 0 46 29 721
2014 Language of service - English only 12 26 21 18 22 2 0 38 40 693
2014 Language of service - Both English and French 12 34 20 18 12 4 0 49 30 663
2011 Language of service - English only 9 22 17 21 28 3 0 32 51 841
2011 Language of service - Both English and French 13 32 20 18 15 2 0 46 34 870
2008 Language of service - English only 10 28 16 23 21 2 0 39 45 849
2008 Language of service - Both English and French 14 35 19 18 13 2 0 50 31 803
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 35 20 16 8 2 0 55 24 812
2017 Language of service - Both English and French 19 40 22 13 5 1 0 60 18 723
2014 Language of service - English only 16 35 20 15 11 2 0 52 27 695
2014 Language of service - Both English and French 17 41 22 12 5 1 0 60 18 666
2011 Language of service - English only 14 34 18 16 16 2 0 49 33 839
2011 Language of service - Both English and French 21 38 19 12 9 1 0 60 21 869

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 41 10 6 3 1 0 81 8 812
2017 Language of service - Both English and French 30 49 12 4 3 2 0 81 7 720
2014 Language of service - English only 39 38 10 8 3 2 0 79 12 694
2014 Language of service - Both English and French 32 47 12 4 2 2 0 82 6 665
2011 Language of service - English only 39 37 10 8 5 1 0 77 13 840
2011 Language of service - Both English and French 36 40 12 7 2 2 0 78 9 871

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 37 14 6 5 3 0 74 12 809
2017 Language of service - Both English and French 30 41 12 9 5 3 1 73 14 719
2014 Language of service - English only 36 36 12 6 7 2 1 74 14 695
2014 Language of service - Both English and French 32 40 12 7 4 3 1 75 12 666
2011 Language of service - English only 30 33 13 11 9 4 1 66 21 840
2011 Language of service - Both English and French 32 35 11 10 6 5 1 71 17 870
2008 Language of service - English only 27 34 14 9 10 4 1 65 20 844
2008 Language of service - Both English and French 34 31 13 11 7 2 1 67 19 804

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 36 19 9 7 3 0 63 17 810
2017 Language of service - Both English and French 21 38 20 10 5 5 1 63 16 722
2014 Language of service - English only 25 33 21 10 7 3 1 60 18 694
2014 Language of service - Both English and French 22 35 22 10 5 5 1 61 15 665
2011 Language of service - English only 14 30 25 12 13 5 1 47 26 839
2011 Language of service - Both English and French 16 30 26 12 9 5 2 49 23 870

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 27 19 13 12 7 1 52 27 811
2017 Language of service - Both English and French 18 30 20 10 11 8 4 55 23 721
2014 Language of service - English only 20 27 16 13 16 7 1 51 32 695
2014 Language of service - Both English and French 13 29 18 12 13 12 2 49 30 666
2011 Language of service - English only 16 23 20 16 16 8 1 42 36 841
2011 Language of service - Both English and French 14 25 20 13 14 11 4 46 31 870

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 13 8 2 0 2 7 89 2 811
2017 Language of service - Both English and French 45 31 13 6 3 2 1 77 9 723
2014 Language of service - English only 68 13 7 1 1 2 8 91 2 695
2014 Language of service - Both English and French 42 32 12 6 3 2 3 78 10 666

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 69 15 6 1 1 3 5 91 2 811
2017 Language of service - Both English and French 46 30 9 8 4 2 1 78 12 723
2014 Language of service - English only 68 14 6 1 0 5 6 92 2 695
2014 Language of service - Both English and French 50 32 8 4 2 2 1 84 7 666
2011 Language of service - English only 70 15 7 1 0 3 4 92 1 840
2011 Language of service - Both English and French 56 26 8 5 3 1 1 84 8 870
2008 Language of service - English only 78 11 5 1 1 1 3 93 1 849
2008 Language of service - Both English and French 55 26 8 6 4 1 1 83 10 801

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 28 19 18 15 3 0 45 35 812
2017 Language of service - Both English and French 16 33 20 18 10 3 0 51 29 723
2014 Language of service - English only 16 30 18 15 18 3 1 48 34 695
2014 Language of service - Both English and French 21 36 18 13 10 2 0 58 24 665
2011 Language of service - English only 14 30 17 17 21 1 0 45 38 841
2011 Language of service - Both English and French 22 33 16 15 11 2 0 57 27 870
2008 Language of service - English only 20 28 17 15 18 1 0 49 33 847
2008 Language of service - Both English and French 22 38 17 11 10 2 1 62 21 802

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 28 16 18 19 2 2 45 39 810
2017 Language of service - Both English and French 17 31 18 14 15 3 3 50 31 723
2014 Language of service - English only 13 22 19 15 25 4 3 37 42 695
2014 Language of service - Both English and French 15 29 17 14 19 3 3 47 35 666
2011 Language of service - English only 9 22 17 17 32 2 2 32 51 841
2011 Language of service - Both English and French 14 26 17 17 21 2 3 42 40 871
2008 Language of service - English only 9 26 16 18 28 1 2 36 48 847
2008 Language of service - Both English and French 16 31 17 18 16 1 2 48 34 803

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 31 26 13 9 3 0 50 23 811
2017 Language of service - Both English and French 19 38 23 9 7 2 0 59 17 724

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 35 19 4 4 4 0 72 8 810
2017 Language of service - Both English and French 31 39 18 3 3 5 1 75 6 720
2014 Language of service - English only 37 31 17 4 3 6 1 74 7 695
2014 Language of service - Both English and French 35 39 15 3 2 4 0 79 6 666

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 38 16 6 3 2 0 75 9 812
2017 Language of service - Both English and French 31 50 12 2 2 2 0 83 5 723
2014 Language of service - English only 33 36 17 6 4 4 0 72 11 695
2014 Language of service - Both English and French 32 45 14 5 2 3 0 79 7 666
2011 Language of service - English only 24 37 18 10 9 3 0 62 19 841
2011 Language of service - Both English and French 29 39 16 6 5 3 0 71 12 871

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 34 12 7 6 0 0 76 12 812
2017 Language of service - Both English and French 39 44 8 5 4 0 0 83 9 724
2014 Language of service - English only 38 35 12 7 7 1 0 74 14 695
2014 Language of service - Both English and French 42 42 7 5 4 0 0 85 8 665
2011 Language of service - English only 29 35 14 9 12 0 0 65 21 841
2011 Language of service - Both English and French 38 38 10 7 7 0 0 76 14 868
2008 Language of service - English only 29 38 13 10 9 1 0 67 20 848
2008 Language of service - Both English and French 36 42 11 6 5 0 0 78 11 804

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 28 18 12 10 0 0 60 22 810
2017 Language of service - Both English and French 30 39 15 9 7 1 0 70 16 722
2014 Language of service - English only 25 27 18 14 14 0 0 53 29 695
2014 Language of service - Both English and French 30 38 16 8 7 1 0 69 15 666
2011 Language of service - English only 21 28 18 15 18 0 0 49 33 837
2011 Language of service - Both English and French 31 31 19 9 9 1 0 63 18 868

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 33 16 12 9 1 0 62 22 811
2017 Language of service - Both English and French 28 39 17 10 7 0 0 67 17 723
2014 Language of service - English only 24 30 15 16 13 1 0 55 30 694
2014 Language of service - Both English and French 28 39 17 10 6 0 0 67 16 666
2011 Language of service - English only 21 29 15 16 19 0 0 50 35 840
2011 Language of service - Both English and French 30 33 16 11 9 0 0 64 21 868
2008 Language of service - English only 24 33 14 16 12 0 0 57 28 849
2008 Language of service - Both English and French 31 40 14 9 5 0 0 71 14 803

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 24 21 10 9 4 1 58 20 811
2017 Language of service - Both English and French 27 35 18 9 7 3 1 65 17 723
2014 Language of service - English only 28 26 19 10 12 3 1 57 23 695
2014 Language of service - Both English and French 30 30 18 9 8 4 2 63 18 666
2011 Language of service - English only 27 27 17 11 13 4 1 57 26 840
2011 Language of service - Both English and French 31 24 19 12 10 4 1 58 22 869
2008 Language of service - English only 27 26 18 13 9 5 2 56 24 846
2008 Language of service - Both English and French 31 30 16 11 7 4 1 64 19 803
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 19 45 35 809
2017 Language of service - Both English and French 25 43 32 724
2014 Language of service - English only 23 43 35 695
2014 Language of service - Both English and French 30 41 30 666
2011 Language of service - English only 21 42 37 840
2011 Language of service - Both English and French 28 39 33 870

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 28 18 22 14 8 9 153
2017 Language of service - Both English and French 21 32 34 5 4 6 176
2014 Language of service - English only 36 20 17 22 9999 5 156
2014 Language of service - Both English and French 17 37 26 12 9999 9 199
2011 Language of service - English only 32 21 25 15 9999 7 174
2011 Language of service - Both English and French 19 29 29 12 9999 12 244
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 24 76 810
2017 Language of service - Both English and French 19 81 724
2014 Language of service - English only 24 76 694
2014 Language of service - Both English and French 18 82 665

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 195
2017 Language of service - Both English and French 51 134
2014 Language of service - English only 45 168
2014 Language of service - Both English and French 47 120

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 195
2017 Language of service - Both English and French 54 134
2014 Language of service - English only 65 168
2014 Language of service - Both English and French 61 120

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 195
2017 Language of service - Both English and French 8 134
2014 Language of service - English only 8 168
2014 Language of service - Both English and French 11 120

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 195
2014 Language of service - English only 0 168
2014 Language of service - Both English and French 0 120

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 195
2017 Language of service - Both English and French 5 134

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 195
2017 Language of service - Both English and French 13 134
2014 Language of service - English only 15 168
2014 Language of service - Both English and French 7 120

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 195
2014 Language of service - English only 4 168
2014 Language of service - Both English and French 4 120

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 44 196
2017 Language of service - Both English and French 43 134
2014 Language of service - English only 38 168
2014 Language of service - Both English and French 47 121

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 196
2017 Language of service - Both English and French 39 134
2014 Language of service - English only 36 168
2014 Language of service - Both English and French 46 121

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 46 196
2017 Language of service - Both English and French 45 134
2014 Language of service - English only 45 168
2014 Language of service - Both English and French 46 121

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 44 196
2017 Language of service - Both English and French 38 134
2014 Language of service - English only 42 168
2014 Language of service - Both English and French 38 121

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 31 196
2017 Language of service - Both English and French 30 134
2014 Language of service - English only 30 168
2014 Language of service - Both English and French 26 121

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 196
2017 Language of service - Both English and French 61 134
2014 Language of service - English only 49 168
2014 Language of service - Both English and French 56 121

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 196
2017 Language of service - Both English and French 41 134
2014 Language of service - English only 33 168
2014 Language of service - Both English and French 33 121

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 196
2017 Language of service - Both English and French 11 134
2014 Language of service - English only 5 168
2014 Language of service - Both English and French 6 121

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 196
2017 Language of service - Both English and French 13 134
2014 Language of service - English only 17 168
2014 Language of service - Both English and French 15 121

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 49 196
2017 Language of service - Both English and French 45 134
2014 Language of service - English only 53 168
2014 Language of service - Both English and French 49 121

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 196
2017 Language of service - Both English and French 28 134
2014 Language of service - English only 26 168
2014 Language of service - Both English and French 34 121

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 196
2017 Language of service - Both English and French 15 134
2014 Language of service - English only 12 168
2014 Language of service - Both English and French 11 121

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 53 195
2017 Language of service - Both English and French 61 135
2014 Language of service - English only 52 168
2014 Language of service - Both English and French 58 121

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 195
2017 Language of service - Both English and French 27 135
2014 Language of service - English only 20 168
2014 Language of service - Both English and French 34 121

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 195
2017 Language of service - Both English and French 17 135
2014 Language of service - English only 8 168
2014 Language of service - Both English and French 16 121

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 195
2017 Language of service - Both English and French 29 135
2014 Language of service - English only 29 168
2014 Language of service - Both English and French 27 121

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 195
2017 Language of service - Both English and French 8 135
2014 Language of service - English only 11 168
2014 Language of service - Both English and French 15 121

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 195
2017 Language of service - Both English and French 11 135
2014 Language of service - English only 16 168
2014 Language of service - Both English and French 9 121

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 195
2017 Language of service - Both English and French 13 135
2014 Language of service - English only 12 168
2014 Language of service - Both English and French 17 121

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 195
2017 Language of service - Both English and French 17 135
2014 Language of service - English only 13 168
2014 Language of service - Both English and French 9 121

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 195
2017 Language of service - Both English and French 16 135
2014 Language of service - English only 22 168
2014 Language of service - Both English and French 17 121

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 10 171
2017 Language of service - Both English and French 19 120
2014 Language of service - English only 13 141
2014 Language of service - Both English and French 17 110

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 171
2017 Language of service - Both English and French 19 120
2014 Language of service - English only 10 141
2014 Language of service - Both English and French 11 110

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 13 171
2017 Language of service - Both English and French 12 120
2014 Language of service - English only 10 141
2014 Language of service - Both English and French 12 110

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 6 171
2017 Language of service - Both English and French 8 120
2014 Language of service - English only 5 141
2014 Language of service - Both English and French 8 110

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 171
2017 Language of service - Both English and French 16 120
2014 Language of service - English only 10 141
2014 Language of service - Both English and French 7 110

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 5 171
2017 Language of service - Both English and French 17 120
2014 Language of service - English only 13 141
2014 Language of service - Both English and French 13 110

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 171
2017 Language of service - Both English and French 12 120
2014 Language of service - English only 8 141
2014 Language of service - Both English and French 7 110

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 171
2017 Language of service - Both English and French 5 120
2014 Language of service - English only 6 141
2014 Language of service - Both English and French 7 110

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 171
2017 Language of service - Both English and French 10 120
2014 Language of service - English only 7 141
2014 Language of service - Both English and French 14 110

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 171
2017 Language of service - Both English and French 22 120
2014 Language of service - English only 24 141
2014 Language of service - Both English and French 17 110

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 171
2017 Language of service - Both English and French 6 120
2014 Language of service - English only 6 141
2014 Language of service - Both English and French 9 110

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 38 171
2017 Language of service - Both English and French 36 120
2014 Language of service - English only 41 141
2014 Language of service - Both English and French 40 110

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 58 171
2017 Language of service - Both English and French 42 120
2014 Language of service - English only 56 141
2014 Language of service - Both English and French 51 110

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 3 171

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 171
2017 Language of service - Both English and French 13 120
2014 Language of service - English only 12 141
2014 Language of service - Both English and French 11 110

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 96 4 196
2017 Language of service - Both English and French 93 7 135

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 16 18 21 8 12 20 5 46 27 810
2017 Language of service - Both English and French 15 25 21 6 6 22 6 54 17 723
2014 Language of service - English only 14 17 21 8 12 22 5 43 28 695
2014 Language of service - Both English and French 12 20 21 6 9 24 7 47 23 665

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 26 21 8 8 7 1 59 18 811
2017 Language of service - Both English and French 23 40 17 5 6 8 1 70 12 722
2014 Language of service - English only 21 27 25 8 8 10 2 54 18 694
2014 Language of service - Both English and French 23 37 18 5 7 9 1 66 14 666
2011 Language of service - English only 24 34 20 9 7 5 0 61 18 839
2011 Language of service - Both English and French 28 36 19 6 5 7 0 69 11 867
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 55 10 3 2 1 2 85 4 811
2017 Language of service - Both English and French 26 48 12 6 1 1 6 80 7 725
2014 Language of service - English only 33 54 7 2 1 1 1 90 3 695
2014 Language of service - Both English and French 22 52 15 4 2 2 3 78 6 666
2011 Language of service - English only 31 56 6 4 1 0 1 89 5 841
2011 Language of service - Both English and French 26 51 11 5 2 1 4 81 7 869
2008 Language of service - English only 29 53 9 5 1 1 2 84 6 848
2008 Language of service - Both English and French 26 49 12 6 2 1 5 79 9 804

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 23 26 12 10 16 3 40 28 810
2017 Language of service - Both English and French 11 22 23 10 6 20 8 46 22 722
2014 Language of service - English only 8 21 24 14 14 15 5 36 35 695
2014 Language of service - Both English and French 7 21 23 12 8 22 7 39 29 666
2011 Language of service - English only 9 21 23 12 21 11 3 35 38 841
2011 Language of service - Both English and French 9 22 25 11 10 17 6 41 27 869

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 33 12 5 2 4 1 79 8 813
2017 Language of service - Both English and French 39 34 11 3 2 5 6 82 6 722
2014 Language of service - English only 42 34 11 4 3 5 2 81 7 695
2014 Language of service - Both English and French 37 39 9 3 2 7 3 84 6 666
2011 Language of service - English only 37 37 11 7 3 3 1 78 10 841
2011 Language of service - Both English and French 34 38 12 4 1 6 4 80 6 870
2008 Language of service - English only 33 39 13 6 2 5 2 77 9 849
2008 Language of service - Both English and French 35 38 12 4 2 4 5 80 7 802

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 32 15 8 8 8 1 65 18 811
2017 Language of service - Both English and French 29 33 15 5 4 8 6 72 11 720
2014 Language of service - English only 26 31 15 9 10 9 2 63 21 694
2014 Language of service - Both English and French 26 38 14 5 4 11 3 74 10 665
2011 Language of service - English only 23 34 15 10 10 7 1 62 22 840
2011 Language of service - Both English and French 28 34 15 7 4 8 4 71 12 869
2008 Language of service - English only 26 30 13 12 12 5 1 60 26 848
2008 Language of service - Both English and French 32 36 11 7 5 5 4 75 14 804
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 10 90 811
2017 Language of service - Both English and French 8 92 724
2014 Language of service - English only 11 89 692
2014 Language of service - Both English and French 10 90 664

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 80
2017 Language of service - Both English and French 29 55
2014 Language of service - English only 28 74
2014 Language of service - Both English and French 38 68

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 85 80
2017 Language of service - Both English and French 87 55
2014 Language of service - English only 87 74
2014 Language of service - Both English and French 74 68

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 80
2017 Language of service - Both English and French 0 55
2014 Language of service - English only 0 74
2014 Language of service - Both English and French 0 68

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 11 80

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 80
2017 Language of service - Both English and French 11 54
2014 Language of service - English only 13 74
2014 Language of service - Both English and French 9 68

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 22 80
2017 Language of service - Both English and French 17 54
2014 Language of service - English only 18 74
2014 Language of service - Both English and French 15 68

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 80
2014 Language of service - English only 8 74
2014 Language of service - Both English and French 7 68

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 80
2017 Language of service - Both English and French 0 54
2014 Language of service - English only 7 74

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 16 80
2017 Language of service - Both English and French 24 54
2014 Language of service - English only 23 74
2014 Language of service - Both English and French 21 68

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 80
2017 Language of service - Both English and French 22 54
2014 Language of service - English only 30 74
2014 Language of service - Both English and French 18 68

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 80
2014 Language of service - Both English and French 0 68

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 54

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 80
2014 Language of service - English only 6 74

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 19 80
2017 Language of service - Both English and French 11 54
2014 Language of service - English only 11 74
2014 Language of service - Both English and French 13 68

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 80

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 14 80
2014 Language of service - English only 13 74
2014 Language of service - Both English and French 12 68

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 80
2014 Language of service - English only 0 74
2014 Language of service - Both English and French 0 68

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 80
2017 Language of service - Both English and French 40 54
2014 Language of service - English only 39 74
2014 Language of service - Both English and French 39 68

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 81
2017 Language of service - Both English and French 33 54
2014 Language of service - English only 35 74
2014 Language of service - Both English and French 37 68

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 12 81
2017 Language of service - Both English and French 16 54
2014 Language of service - English only 8 74
2014 Language of service - Both English and French 15 68

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 81
2017 Language of service - Both English and French 14 54
2014 Language of service - English only 9 74

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 24 81
2017 Language of service - Both English and French 29 54
2014 Language of service - English only 25 74
2014 Language of service - Both English and French 16 68

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 9 54

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 17 81
2017 Language of service - Both English and French 11 54
2014 Language of service - English only 16 74
2014 Language of service - Both English and French 9 68

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 81
2017 Language of service - Both English and French 10 54

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 54
2014 Language of service - English only 11 74

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 52 81
2017 Language of service - Both English and French 35 54
2014 Language of service - English only 46 74
2014 Language of service - Both English and French 39 68

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 7 67

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 12 49
2014 Language of service - Both English and French 10 62

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 49
2014 Language of service - English only 8 62

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 67

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 9 67
2014 Language of service - Both English and French 10 62

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 67
2017 Language of service - Both English and French 22 49
2014 Language of service - English only 18 62
2014 Language of service - Both English and French 19 62

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 67
2017 Language of service - Both English and French 12 49
2014 Language of service - English only 8 62

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 48 67
2017 Language of service - Both English and French 36 49
2014 Language of service - English only 44 62
2014 Language of service - Both English and French 51 62

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 49
2014 Language of service - Both English and French 0 62

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 72 67
2017 Language of service - Both English and French 54 49
2014 Language of service - English only 71 62
2014 Language of service - Both English and French 53 62

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 25 49
2014 Language of service - English only 18 62
2014 Language of service - Both English and French 10 62

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 95 5 81
2017 Language of service - Both English and French 94 6 55

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 17 17 26 4 4 26 6 49 13 812
2017 Language of service - Both English and French 15 22 22 3 3 27 8 57 10 725
2014 Language of service - English only 15 17 25 4 6 28 6 48 14 694
2014 Language of service - Both English and French 13 16 21 3 5 33 9 50 14 665

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 30 27 22 4 5 10 2 65 10 810
2017 Language of service - Both English and French 26 38 17 4 2 11 2 73 7 723
2014 Language of service - English only 25 26 23 4 5 14 3 61 11 694
2014 Language of service - Both English and French 24 31 18 4 4 17 3 67 10 664
2011 Language of service - English only 28 35 18 7 5 7 0 68 13 840
2011 Language of service - Both English and French 30 39 17 3 3 8 0 75 7 871
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 29 19 11 12 1 1 57 23 809
2017 Language of service - Both English and French 26 23 21 12 14 0 3 51 26 720

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 29 24 15 12 0 1 49 27 810
2017 Language of service - Both English and French 12 23 26 22 16 0 1 35 38 723

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 33 17 10 5 1 2 66 16 808
2017 Language of service - Both English and French 17 28 25 17 11 0 2 45 29 723

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 22 19 16 16 1 2 47 33 811
2017 Language of service - Both English and French 15 20 22 20 21 0 2 35 43 723

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 25 9 3 2 1 6 84 6 809
2017 Language of service - Both English and French 36 29 14 5 5 0 10 73 12 721

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 35 17 8 5 1 1 70 13 810
2017 Language of service - Both English and French 32 29 19 10 7 1 1 63 17 722

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 35 20 12 6 1 1 61 18 809
2017 Language of service - Both English and French 26 31 23 11 6 1 2 58 18 720

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 29 24 15 9 1 1 52 24 810
2017 Language of service - Both English and French 19 30 25 15 8 1 2 51 24 720

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 31 21 12 9 1 1 58 21 810
2017 Language of service - Both English and French 22 33 20 13 8 1 2 57 22 722

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 31 22 13 9 1 2 54 23 810
2017 Language of service - Both English and French 22 29 22 15 9 1 2 53 25 722

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 26 12 6 5 0 1 76 12 810
2017 Language of service - Both English and French 54 25 11 5 3 0 3 81 8 722

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 65 17 7 5 3 1 2 84 8 813
2017 Language of service - Both English and French 67 14 7 4 4 0 3 84 8 722

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 32 11 4 2 1 1 83 7 808
2017 Language of service - Both English and French 51 27 11 4 4 0 3 80 8 719

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 56 23 9 6 5 1 1 80 11 810
2017 Language of service - Both English and French 57 20 9 5 6 0 3 79 11 720

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 12 5 1 1 0 28 90 3 809
2017 Language of service - Both English and French 50 13 6 3 2 0 26 86 7 722

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 31 11 3 2 1 3 84 5 802
2017 Language of service - Both English and French 57 21 11 4 2 0 5 82 6 719

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 66 20 6 2 2 1 2 89 4 811
2017 Language of service - Both English and French 71 15 5 3 2 0 4 89 5 719

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 32 10 3 2 1 2 85 5 808
2017 Language of service - Both English and French 54 27 10 5 2 0 2 83 7 720

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 33 36 13 5 1 0 45 18 812
2017 Language of service - Both English and French 11 29 38 14 7 0 0 41 21 724

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 8 18 41 23 9 0 0 33 26 807
2017 Language of service - Both English and French 8 19 37 24 10 1 1 35 28 723

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 31 24 9 9 7 0 54 20 811
2017 Language of service - Both English and French 14 39 23 10 7 7 0 57 19 723

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 32 22 16 9 2 0 52 26 811
2017 Language of service - Both English and French 15 41 20 12 9 3 0 58 22 723
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 18 82 810
2017 Language of service - Both English and French 16 84 723
2014 Language of service - English only 16 84 694
2014 Language of service - Both English and French 13 87 663

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 73 27 144
2017 Language of service - Both English and French 70 30 112
2014 Language of service - English only 67 33 115
2014 Language of service - Both English and French 75 25 86

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 44 5 10 0 0 0 86 10 104
2017 Language of service - Both English and French 57 27 9 5 1 0 0 85 6 79
2014 Language of service - English only 42 39 9 4 3 3 1 84 7 77
2014 Language of service - Both English and French 49 37 3 8 2 0 2 87 10 64
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 28 16 8 7 7 1 35 65 813
2017 Language of service - Both English and French 36 26 18 8 6 4 1 38 62 725

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 479
2017 Language of service - Both English and French 11 426

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 18 479
2017 Language of service - Both English and French 26 426

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 479
2017 Language of service - Both English and French 9 426

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 61 479
2017 Language of service - Both English and French 59 426

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 1 479
2017 Language of service - Both English and French 7 426

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 35 479
2017 Language of service - Both English and French 31 426

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 15 50 17 7 2 8 471
2017 Language of service - Both English and French 16 52 15 6 3 9 413

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 18 23 13 21 4 12 32 40 483
2017 Language of service - Both English and French 6 15 21 16 24 3 13 26 48 429

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 5 14 18 16 32 5 10 22 57 485
2017 Language of service - Both English and French 3 9 19 16 36 3 14 15 63 429
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