2017 Public Service Employee Survey Results for Transport Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 46 7 14 7 0 0 71 22 1544
2017 Does not provide services to public 35 48 5 9 3 0 0 83 13 2339
2014 Provides services to public 24 46 8 15 7 0 0 70 22 1366
2014 Does not provide services to public 38 45 5 9 3 0 0 83 12 2083
2011 Provides services to public 31 45 6 13 6 0 0 75 19 1720
2011 Does not provide services to public 46 41 4 7 2 0 0 87 9 2400
2008 Provides services to public 33 45 6 11 5 0 0 78 16 1654
2008 Does not provide services to public 45 42 3 7 2 0 0 87 9 1975

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 26 7 4 2 1 1 87 6 1539
2017 Does not provide services to public 69 22 4 2 1 0 1 93 3 2335
2014 Provides services to public 61 27 5 3 2 1 1 90 5 1365
2014 Does not provide services to public 71 20 5 2 1 0 1 92 3 2083
2011 Provides services to public 64 24 5 3 2 1 1 90 5 1720
2011 Does not provide services to public 76 17 3 2 1 1 1 94 3 2399
2008 Provides services to public 66 24 4 4 1 0 1 91 5 1653
2008 Does not provide services to public 73 18 3 3 1 0 1 92 4 1973

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 20 6 7 3 0 2 84 10 1544
2017 Does not provide services to public 65 20 6 6 2 0 1 86 8 2340
2014 Provides services to public 59 22 6 7 3 0 2 83 11 1366
2014 Does not provide services to public 62 22 6 6 3 0 1 85 9 2085
2011 Provides services to public 60 21 7 7 4 0 2 83 11 1720
2011 Does not provide services to public 64 20 5 6 4 0 1 85 10 2400
2008 Provides services to public 62 20 6 6 3 0 1 83 10 1652
2008 Does not provide services to public 62 21 5 7 3 0 1 84 11 1972

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 36 8 13 9 0 0 70 22 1546
2017 Does not provide services to public 43 36 6 10 5 0 0 79 15 2336
2014 Provides services to public 34 36 7 12 10 0 0 71 22 1366
2014 Does not provide services to public 45 34 7 9 5 0 0 80 14 2084
2011 Provides services to public 38 37 9 9 6 0 0 76 15 1714
2011 Does not provide services to public 48 34 7 7 4 0 0 82 11 2395

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 31 13 19 19 0 0 49 38 1545
2017 Does not provide services to public 25 38 11 16 9 0 0 63 26 2340
2014 Provides services to public 18 36 12 18 14 0 1 55 33 1366
2014 Does not provide services to public 34 39 11 11 5 0 1 73 16 2084
2011 Provides services to public 24 38 12 14 11 0 0 62 25 1719
2011 Does not provide services to public 36 38 11 9 5 0 1 74 15 2397
2008 Provides services to public 29 39 12 12 7 0 0 69 19 1652
2008 Does not provide services to public 36 39 11 9 4 0 1 76 14 1973

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 42 10 5 3 0 0 82 8 1545
2017 Does not provide services to public 41 40 10 6 3 0 0 81 9 2335
2014 Provides services to public 41 39 10 6 4 0 0 80 10 1366
2014 Does not provide services to public 41 41 10 6 3 0 0 82 9 2086
2011 Provides services to public 43 36 10 6 4 0 0 79 11 1720
2011 Does not provide services to public 43 37 10 7 4 0 0 80 11 2398
2008 Provides services to public 40 40 10 7 3 0 0 80 10 1653
2008 Does not provide services to public 41 39 10 6 3 0 0 80 10 1973

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 37 7 5 3 0 0 85 8 1544
2017 Does not provide services to public 48 37 7 5 3 0 0 85 8 2331
2014 Provides services to public 45 37 8 6 4 0 0 82 10 1366
2014 Does not provide services to public 48 36 8 5 3 0 0 84 8 2085
2011 Provides services to public 49 35 7 5 4 0 0 85 9 1721
2011 Does not provide services to public 48 38 6 5 3 0 0 85 8 2396
2008 Provides services to public 46 41 6 4 2 0 0 87 7 1654
2008 Does not provide services to public 47 40 6 5 2 0 0 87 7 1976

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 41 9 10 4 0 0 77 14 1543
2017 Does not provide services to public 46 38 9 5 2 0 0 84 7 2331
2014 Provides services to public 37 41 10 7 4 1 0 78 12 1364
2014 Does not provide services to public 48 38 7 4 2 0 0 86 6 2084

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 33 10 7 6 0 0 78 13 1544
2017 Does not provide services to public 47 33 9 6 3 0 1 81 10 2331
2014 Provides services to public 35 36 11 11 6 1 1 71 17 1362
2014 Does not provide services to public 43 34 10 7 5 1 1 77 13 2084
2011 Provides services to public 35 37 11 9 7 0 0 73 16 1717
2011 Does not provide services to public 43 33 9 9 5 0 1 77 14 2402

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 27 10 12 10 1 5 66 24 1545
2017 Does not provide services to public 30 24 12 11 9 2 12 63 23 2334
2014 Provides services to public 37 29 9 9 8 1 6 71 19 1366
2014 Does not provide services to public 34 22 12 9 10 2 11 65 22 2086
2011 Provides services to public 33 29 8 11 12 1 7 66 25 1716
2011 Does not provide services to public 30 25 10 12 12 1 11 62 27 2401
2008 Provides services to public 40 27 7 12 8 1 4 72 21 1651
2008 Does not provide services to public 34 25 9 11 11 2 8 65 25 1972

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 44 11 7 6 0 0 76 13 1546
2017 Does not provide services to public 33 44 11 7 5 0 0 77 12 2335
2014 Provides services to public 29 41 13 9 9 0 0 70 17 1364
2014 Does not provide services to public 33 44 10 8 4 0 0 77 12 2086
2011 Provides services to public 32 38 12 10 9 0 0 70 19 1714
2011 Does not provide services to public 34 40 11 8 6 0 0 74 14 2401
2008 Provides services to public 35 40 11 8 6 0 0 74 15 1644
2008 Does not provide services to public 36 41 10 8 5 0 0 77 13 1966

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 36 18 11 10 1 0 61 21 1546
2017 Does not provide services to public 29 39 14 11 6 0 0 69 17 2338
2014 Provides services to public 18 36 18 14 13 1 0 55 27 1365
2014 Does not provide services to public 30 35 15 12 8 0 0 66 20 2086
2011 Provides services to public 18 32 19 15 16 0 0 50 31 1717
2011 Does not provide services to public 26 36 16 11 9 0 0 63 21 2400

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 40 16 12 6 0 0 66 18 1542
2017 Does not provide services to public 28 42 13 11 5 0 0 70 17 2337

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 41 13 7 5 0 0 75 12 1543
2017 Does not provide services to public 41 40 9 7 3 0 0 81 10 2335
2014 Provides services to public 32 40 13 8 5 1 0 73 14 1366
2014 Does not provide services to public 42 39 11 5 3 0 0 82 7 2085
2011 Provides services to public 33 38 11 9 8 1 0 71 17 1717
2011 Does not provide services to public 40 41 11 5 3 0 0 81 8 2400
2008 Provides services to public 38 37 11 7 5 1 0 76 13 1652
2008 Does not provide services to public 44 39 9 4 3 1 0 84 7 1973

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 38 14 11 10 0 0 64 21 1543
2017 Does not provide services to public 32 38 14 9 6 0 0 70 16 2335

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 34 9 3 3 0 0 85 6 1543
2017 Does not provide services to public 50 35 9 4 2 0 0 85 5 2334
2014 Provides services to public 57 28 8 3 3 0 0 86 6 1365
2014 Does not provide services to public 62 28 7 2 1 0 0 89 3 2084
2011 Provides services to public 55 30 8 4 3 0 0 85 7 1720
2011 Does not provide services to public 58 31 7 3 1 0 0 89 4 2398

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 43 13 11 7 0 0 68 18 1541
2017 Does not provide services to public 32 42 11 9 5 0 0 75 13 2330
2014 Provides services to public 19 41 13 15 11 0 0 61 26 1366
2014 Does not provide services to public 30 43 10 10 5 0 0 74 16 2086
2011 Provides services to public 25 38 13 13 10 0 0 64 23 1717
2011 Does not provide services to public 34 40 11 9 6 0 0 74 16 2398

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 35 16 12 8 0 0 64 20 1543
2017 Does not provide services to public 36 35 15 8 5 0 0 72 13 2326
2014 Provides services to public 24 36 15 13 12 0 0 60 25 1366
2014 Does not provide services to public 36 35 15 8 6 0 0 71 14 2085

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 37 16 12 8 0 0 64 20 1544
2017 Does not provide services to public 34 38 14 9 4 0 0 73 13 2330
2014 Provides services to public 24 37 14 14 10 1 0 61 24 1365
2014 Does not provide services to public 36 38 14 8 4 0 0 74 12 2084
2011 Provides services to public 28 38 14 10 9 0 0 67 19 1714
2011 Does not provide services to public 39 38 11 7 3 1 1 78 11 2401

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 40 11 5 5 0 0 79 10 1540
2017 Does not provide services to public 41 38 11 6 3 0 0 80 9 2332
2014 Provides services to public 37 39 12 6 4 1 0 77 11 1365
2014 Does not provide services to public 42 39 11 5 3 0 0 81 8 2084
2011 Provides services to public 40 39 9 8 5 0 0 79 12 1718
2011 Does not provide services to public 41 40 9 6 4 0 0 81 10 2401
2008 Provides services to public 42 39 9 6 4 0 0 82 9 1652
2008 Does not provide services to public 43 41 7 5 3 0 0 84 9 1974

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 37 19 9 6 0 0 66 15 1545
2017 Does not provide services to public 35 38 16 7 4 1 1 73 11 2340
2014 Provides services to public 23 32 23 12 8 1 1 56 20 1365
2014 Does not provide services to public 32 38 16 8 5 0 1 70 13 2086
2011 Provides services to public 24 33 20 13 10 0 0 57 23 1719
2011 Does not provide services to public 32 36 19 9 4 0 1 68 13 2401
2008 Provides services to public 20 35 24 13 8 0 0 55 21 1654
2008 Does not provide services to public 24 36 21 11 7 0 0 60 18 1974

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 26 36 15 7 1 2 23 39 1538
2017 Does not provide services to public 9 24 37 17 8 1 3 27 34 2331
2014 Provides services to public 14 30 32 15 6 1 1 21 46 1363
2014 Does not provide services to public 10 25 38 17 6 1 2 24 36 2078
2011 Provides services to public 16 31 32 13 5 1 2 19 48 1717
2011 Does not provide services to public 11 27 35 17 7 0 2 25 39 2397
2008 Provides services to public 12 33 34 14 5 1 2 20 45 1650
2008 Does not provide services to public 10 28 37 17 6 1 2 23 38 1972

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 20 30 20 12 3 3 34 35 1531
2017 Does not provide services to public 8 18 30 22 14 4 4 39 29 2322
2014 Provides services to public 15 22 30 18 9 3 3 29 39 1357
2014 Does not provide services to public 9 17 29 25 14 2 3 42 27 2075
2011 Provides services to public 22 21 25 18 10 1 3 29 45 1714
2011 Does not provide services to public 11 16 26 26 16 2 4 44 28 2393
2008 Provides services to public 15 25 27 18 11 1 2 31 41 1649
2008 Does not provide services to public 8 17 27 27 15 3 3 45 26 1968

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 25 30 15 7 2 2 23 46 1537
2017 Does not provide services to public 14 26 31 16 8 2 3 25 42 2329
2014 Provides services to public 22 28 28 13 5 2 3 19 52 1357
2014 Does not provide services to public 18 27 31 13 6 2 3 20 47 2077
2011 Provides services to public 20 25 30 14 7 1 3 22 47 1714
2011 Does not provide services to public 19 26 29 15 8 1 3 24 46 2397
2008 Provides services to public 14 25 33 16 8 1 3 25 40 1649
2008 Does not provide services to public 15 24 32 17 8 1 3 26 41 1967

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 15 31 28 14 1 2 43 25 1524
2017 Does not provide services to public 8 18 33 25 13 1 3 39 27 2319
2014 Provides services to public 10 17 32 26 10 2 3 38 29 1354
2014 Does not provide services to public 10 20 34 24 10 1 2 34 31 2072
2011 Provides services to public 11 19 30 25 12 1 3 38 31 1714
2011 Does not provide services to public 9 18 34 24 11 0 2 37 28 2393
2008 Provides services to public 8 16 36 26 12 1 2 38 24 1644
2008 Does not provide services to public 8 21 32 25 11 1 1 37 30 1966

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 25 27 15 8 2 3 24 48 1536
2017 Does not provide services to public 14 22 28 17 11 3 4 30 40 2321
2014 Provides services to public 26 27 24 12 6 2 2 19 56 1360
2014 Does not provide services to public 17 25 29 16 9 2 3 26 44 2079
2011 Provides services to public 27 25 24 13 8 1 3 21 54 1720
2011 Does not provide services to public 18 21 30 16 10 1 4 28 41 2393
2008 Provides services to public 21 26 28 15 8 1 2 23 48 1648
2008 Does not provide services to public 14 22 30 19 10 1 3 31 38 1967

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 18 24 23 16 4 4 42 32 1536
2017 Does not provide services to public 10 19 27 21 14 5 6 38 32 2327
2014 Provides services to public 12 17 25 25 12 3 4 40 32 1359
2014 Does not provide services to public 7 15 29 25 15 3 5 44 24 2080
2011 Provides services to public 9 14 28 25 16 2 6 44 25 1719
2011 Does not provide services to public 7 14 27 26 18 2 6 47 24 2394
2008 Provides services to public 11 19 28 22 13 2 5 38 32 1648
2008 Does not provide services to public 10 18 27 23 15 3 4 41 30 1971

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 26 29 11 7 3 3 19 50 1536
2017 Does not provide services to public 14 24 33 15 8 3 4 25 40 2328
2014 Provides services to public 27 27 25 11 4 2 2 16 57 1362
2014 Does not provide services to public 15 26 33 14 7 2 3 22 43 2081
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 16 5 3 3 0 4 88 6 1545
2017 Does not provide services to public 69 17 5 3 2 0 2 89 6 2339
2014 Provides services to public 68 16 6 3 3 1 4 88 6 1365
2014 Does not provide services to public 71 15 5 4 2 0 3 88 7 2081
2011 Provides services to public 65 16 6 3 4 1 4 86 8 1719
2011 Does not provide services to public 69 15 6 4 2 0 3 87 7 2401
2008 Provides services to public 65 13 6 3 4 0 8 86 8 1654
2008 Does not provide services to public 63 16 5 5 4 0 6 85 10 1971

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 33 16 10 10 3 2 62 21 1542
2017 Does not provide services to public 29 31 14 8 7 5 6 68 17 2336
2014 Provides services to public 26 33 15 11 10 3 2 62 22 1364
2014 Does not provide services to public 34 28 14 7 8 4 4 68 17 2086

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 30 10 9 8 1 0 72 17 1543
2017 Does not provide services to public 47 30 8 8 6 1 0 78 14 2335
2014 Provides services to public 40 32 10 8 9 1 0 73 17 1366
2014 Does not provide services to public 48 28 8 8 7 1 0 77 15 2086

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 35 14 11 9 1 0 65 20 1543
2017 Does not provide services to public 37 36 11 9 5 1 1 74 14 2336
2014 Provides services to public 25 39 13 14 7 1 1 66 21 1366
2014 Does not provide services to public 36 37 10 10 4 2 1 74 15 2083
2011 Provides services to public 26 37 13 13 9 1 1 64 22 1720
2011 Does not provide services to public 35 36 11 10 6 2 1 72 17 2402
2008 Provides services to public 29 36 12 13 8 1 0 66 22 1652
2008 Does not provide services to public 34 37 9 11 6 2 1 74 17 1974

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 28 16 11 10 8 1 60 22 1541
2017 Does not provide services to public 33 29 12 9 7 9 2 69 18 2333
2014 Provides services to public 24 31 15 11 11 7 1 59 24 1366
2014 Does not provide services to public 35 27 14 9 7 7 1 68 17 2083
2011 Provides services to public 27 26 16 12 13 6 1 57 27 1718
2011 Does not provide services to public 36 26 13 9 9 7 1 67 19 2400
2008 Provides services to public 30 25 15 12 12 5 1 59 25 1652
2008 Does not provide services to public 36 28 9 10 9 7 1 69 21 1974

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 20 20 17 17 14 2 37 39 1544
2017 Does not provide services to public 15 23 16 14 10 18 4 48 31 2335
2014 Provides services to public 10 19 21 18 19 11 2 34 42 1365
2014 Does not provide services to public 13 23 19 15 13 15 3 44 33 2082

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 40 9 8 4 0 0 79 12 1541
2017 Does not provide services to public 49 34 7 7 3 0 0 84 10 2334
2014 Provides services to public 37 42 9 8 4 1 0 79 12 1364
2014 Does not provide services to public 46 36 8 6 3 0 0 83 9 2082
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 35 11 8 6 1 1 75 14 1547
2017 Does not provide services to public 42 33 11 8 4 1 1 77 12 2338
2014 Provides services to public 35 35 13 9 8 1 0 71 17 1366
2014 Does not provide services to public 42 33 11 8 5 1 1 75 14 2085
2011 Provides services to public 30 35 16 10 8 0 0 65 19 1720
2011 Does not provide services to public 36 35 12 10 7 0 0 71 17 2401
2008 Provides services to public 27 35 15 12 11 1 0 62 23 1653
2008 Does not provide services to public 32 35 12 11 8 0 1 68 20 1971

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 32 11 6 5 1 1 77 11 1544
2017 Does not provide services to public 50 28 10 5 3 2 0 81 9 2338
2014 Provides services to public 42 31 11 6 7 2 0 75 14 1365
2014 Does not provide services to public 48 28 11 6 5 2 1 78 11 2085
2011 Provides services to public 37 30 15 10 7 2 0 68 17 1719
2011 Does not provide services to public 42 30 11 8 6 2 1 74 15 2400
2008 Provides services to public 35 30 12 11 9 2 0 67 21 1650
2008 Does not provide services to public 41 30 12 7 7 2 1 73 14 1972

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 33 11 7 6 1 1 76 13 1545
2017 Does not provide services to public 47 31 9 8 4 1 0 79 12 2341
2014 Provides services to public 37 35 10 9 7 1 1 73 16 1366
2014 Does not provide services to public 46 30 10 8 6 0 0 76 14 2084
2011 Provides services to public 32 33 14 10 10 1 0 66 20 1719
2011 Does not provide services to public 40 34 9 10 7 0 0 74 17 2397
2008 Provides services to public 31 32 11 12 12 1 0 64 25 1653
2008 Does not provide services to public 37 34 9 11 8 1 0 72 19 1972

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 76 12 4 1 2 0 3 92 3 1543
2017 Does not provide services to public 80 13 3 2 1 0 2 94 2 2335
2014 Provides services to public 75 13 5 1 2 1 4 92 3 1366
2014 Does not provide services to public 78 12 3 2 1 0 3 93 4 2085
2011 Provides services to public 74 13 4 2 2 1 5 92 4 1719
2011 Does not provide services to public 78 12 4 2 2 0 3 92 4 2398
2008 Provides services to public 74 9 3 2 3 0 8 91 6 1653
2008 Does not provide services to public 76 9 3 3 3 0 5 90 6 1967

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 24 8 4 4 2 4 83 8 1542
2017 Does not provide services to public 51 24 7 5 5 3 4 82 11 2336
2014 Provides services to public 45 26 10 6 7 3 4 76 13 1365
2014 Does not provide services to public 47 24 9 6 6 3 5 78 13 2086
2011 Provides services to public 37 31 10 8 9 2 3 71 19 1720
2011 Does not provide services to public 41 26 9 8 9 3 4 72 18 2399

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 26 8 5 5 0 0 82 10 1544
2017 Does not provide services to public 58 25 8 4 4 1 0 84 8 2338

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 24 11 4 5 2 0 80 9 1543
2017 Does not provide services to public 59 24 9 4 3 1 0 84 7 2339

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 26 10 6 6 0 1 77 12 1543
2017 Does not provide services to public 54 26 10 6 4 0 0 80 10 2332
2014 Provides services to public 45 29 12 6 7 1 0 75 13 1366
2014 Does not provide services to public 51 26 11 7 5 0 0 78 11 2086
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 36 16 9 9 3 6 62 20 300
2017 Does not provide services to public 22 38 15 9 4 5 6 68 15 619
2014 Provides services to public 30 29 15 11 9 2 3 62 21 264
2014 Does not provide services to public 28 37 14 7 5 3 6 72 13 593

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 35 18 10 8 6 0 61 19 1546
2017 Does not provide services to public 29 34 15 8 5 8 0 69 15 2339
2014 Provides services to public 20 33 17 12 11 7 0 57 24 1365
2014 Does not provide services to public 28 37 15 7 6 7 0 70 13 2085
2011 Provides services to public 20 30 19 11 14 6 0 52 27 1716
2011 Does not provide services to public 28 31 17 10 8 6 0 62 19 2401

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 32 21 15 13 2 0 50 28 1547
2017 Does not provide services to public 26 35 17 12 7 3 0 63 19 2337
2014 Provides services to public 16 30 20 15 17 2 0 47 32 1364
2014 Does not provide services to public 26 35 18 12 8 3 0 62 20 2086
2011 Provides services to public 17 26 18 16 21 2 0 44 38 1719
2011 Does not provide services to public 25 33 16 12 12 2 0 59 24 2399
2008 Provides services to public 19 28 16 15 20 1 0 48 36 1652
2008 Does not provide services to public 26 35 15 11 11 2 0 62 22 1975

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 28 22 18 15 4 0 42 35 1543
2017 Does not provide services to public 18 32 20 14 8 7 0 54 24 2336
2014 Provides services to public 11 26 22 19 17 5 0 39 38 1363
2014 Does not provide services to public 17 35 19 15 8 6 0 56 24 2084
2011 Provides services to public 10 25 20 20 21 4 0 36 43 1721
2011 Does not provide services to public 15 34 17 16 12 6 0 52 29 2401
2008 Provides services to public 10 26 19 22 19 4 0 38 42 1653
2008 Does not provide services to public 14 35 17 16 11 6 0 53 29 1971

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 26 20 15 18 7 0 43 35 1544
2017 Does not provide services to public 21 28 19 13 11 8 0 54 26 2338
2014 Provides services to public 13 23 20 16 21 7 0 39 39 1364
2014 Does not provide services to public 19 28 19 15 12 7 0 51 29 2082
2011 Provides services to public 12 22 19 17 23 7 0 37 43 1720
2011 Does not provide services to public 19 31 17 12 14 7 0 53 29 2401
2008 Provides services to public 13 25 16 17 21 7 0 41 41 1651
2008 Does not provide services to public 16 32 16 13 14 8 0 52 30 1972

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 30 21 17 15 3 0 45 33 1542
2017 Does not provide services to public 17 32 19 17 10 5 0 52 28 2336
2014 Provides services to public 12 30 21 18 17 3 0 43 36 1361
2014 Does not provide services to public 17 34 19 16 11 3 0 53 27 2086
2011 Provides services to public 11 27 19 20 22 2 0 39 42 1720
2011 Does not provide services to public 16 35 17 18 12 2 0 52 31 2401
2008 Provides services to public 12 32 17 20 17 2 0 44 38 1655
2008 Does not provide services to public 16 38 15 18 11 2 0 55 30 1971
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 38 21 14 7 2 0 57 21 1543
2017 Does not provide services to public 24 43 17 11 4 2 0 68 14 2334
2014 Provides services to public 17 38 21 14 9 2 0 56 23 1366
2014 Does not provide services to public 25 43 16 8 5 2 0 70 14 2085
2011 Provides services to public 18 36 19 14 12 1 0 54 27 1717
2011 Does not provide services to public 26 43 15 10 5 2 0 70 15 2401

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 45 11 5 3 2 0 81 8 1540
2017 Does not provide services to public 40 42 10 3 1 3 0 85 5 2337
2014 Provides services to public 36 43 11 6 3 2 0 80 9 1364
2014 Does not provide services to public 43 40 9 3 1 3 1 86 5 2084
2011 Provides services to public 37 39 11 7 4 2 0 77 11 1720
2011 Does not provide services to public 41 37 11 4 2 4 1 82 7 2400

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 39 13 7 5 3 1 74 13 1537
2017 Does not provide services to public 36 38 11 8 3 3 1 76 12 2332
2014 Provides services to public 34 38 12 7 6 3 1 75 13 1366
2014 Does not provide services to public 39 37 11 6 4 3 1 78 11 2082
2011 Provides services to public 31 34 12 10 7 4 1 69 19 1719
2011 Does not provide services to public 37 31 11 8 6 5 1 73 15 2402
2008 Provides services to public 30 33 14 10 9 3 1 66 20 1651
2008 Does not provide services to public 34 34 11 9 6 4 1 72 16 1973

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 37 20 10 6 4 1 63 17 1541
2017 Does not provide services to public 25 33 21 10 5 6 1 62 16 2334
2014 Provides services to public 23 34 22 10 6 4 1 61 17 1364
2014 Does not provide services to public 27 33 19 10 5 5 1 64 15 2084
2011 Provides services to public 15 30 26 12 11 5 1 48 25 1718
2011 Does not provide services to public 18 32 22 13 8 6 1 54 22 2403

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 29 19 12 11 7 2 53 26 1541
2017 Does not provide services to public 17 23 19 13 10 13 5 49 29 2334
2014 Provides services to public 17 28 17 13 15 9 2 50 31 1366
2014 Does not provide services to public 17 21 20 13 13 12 4 45 31 2085
2011 Provides services to public 15 23 20 14 15 10 2 44 34 1720
2011 Does not provide services to public 15 21 18 14 14 15 4 44 34 2403

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 57 21 10 4 1 2 4 83 6 1543
2017 Does not provide services to public 57 24 8 4 2 2 4 86 6 2335
2014 Provides services to public 56 22 9 4 2 2 6 84 6 1366
2014 Does not provide services to public 58 21 8 5 2 1 4 84 7 2086

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 22 8 4 2 2 3 85 7 1543
2017 Does not provide services to public 62 23 5 2 1 3 3 91 4 2336
2014 Provides services to public 59 23 7 3 1 3 4 88 4 1366
2014 Does not provide services to public 68 19 5 2 1 2 3 92 3 2086
2011 Provides services to public 63 21 7 3 2 2 2 88 5 1719
2011 Does not provide services to public 72 16 6 2 1 1 3 92 2 2396
2008 Provides services to public 67 18 7 3 2 1 2 88 5 1653
2008 Does not provide services to public 72 17 5 2 1 1 2 92 3 1974

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 30 19 18 13 3 0 48 32 1544
2017 Does not provide services to public 23 31 17 14 11 4 1 57 26 2334
2014 Provides services to public 18 33 18 14 14 3 0 53 29 1365
2014 Does not provide services to public 27 34 16 12 9 3 1 62 21 2085
2011 Provides services to public 18 32 17 16 16 2 0 51 32 1720
2011 Does not provide services to public 28 34 13 12 11 2 0 64 23 2397
2008 Provides services to public 21 33 17 13 14 1 1 55 27 1652
2008 Does not provide services to public 27 36 15 11 8 2 0 65 19 1975

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 29 17 16 17 2 2 47 35 1542
2017 Does not provide services to public 20 28 15 15 15 4 3 51 32 2335
2014 Provides services to public 14 26 18 14 22 3 3 42 39 1366
2014 Does not provide services to public 21 25 15 16 18 3 2 49 35 2084
2011 Provides services to public 12 24 17 17 27 2 2 37 45 1721
2011 Does not provide services to public 17 28 15 16 20 2 2 47 37 2397
2008 Provides services to public 12 28 16 18 22 1 2 42 41 1653
2008 Does not provide services to public 17 32 14 14 19 2 2 51 34 1973

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 34 25 11 8 3 0 54 20 1544
2017 Does not provide services to public 23 39 18 10 5 4 1 65 16 2337

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 37 19 4 3 4 0 73 7 1539
2017 Does not provide services to public 36 35 15 4 2 7 1 77 6 2337
2014 Provides services to public 36 35 16 4 2 5 1 76 7 1366
2014 Does not provide services to public 41 33 14 4 2 6 0 79 6 2085

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 43 14 4 3 2 0 78 7 1544
2017 Does not provide services to public 37 41 12 5 2 3 0 80 7 2335
2014 Provides services to public 32 40 15 6 3 3 0 75 9 1366
2014 Does not provide services to public 41 36 13 4 3 3 0 80 7 2085
2011 Provides services to public 26 38 17 8 7 3 0 67 16 1721
2011 Does not provide services to public 35 39 13 6 5 3 0 76 11 2401

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 38 10 6 5 0 0 79 11 1545
2017 Does not provide services to public 47 38 8 4 2 0 0 86 6 2334
2014 Provides services to public 40 39 10 6 5 0 0 79 11 1365
2014 Does not provide services to public 51 34 9 4 3 0 0 85 7 2086
2011 Provides services to public 34 37 12 8 9 0 0 71 18 1718
2011 Does not provide services to public 44 36 10 5 4 0 0 81 9 2399
2008 Provides services to public 32 40 12 8 7 0 0 72 16 1655
2008 Does not provide services to public 39 39 11 6 5 0 0 79 11 1972

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 33 16 10 9 1 0 65 19 1541
2017 Does not provide services to public 37 34 15 7 5 1 0 72 12 2337
2014 Provides services to public 28 32 17 11 11 1 0 60 22 1366
2014 Does not provide services to public 38 36 14 7 4 0 0 75 11 2085
2011 Provides services to public 26 30 18 12 14 0 0 56 25 1714
2011 Does not provide services to public 38 33 15 7 6 0 0 72 13 2401

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 36 16 11 8 1 0 64 19 1543
2017 Does not provide services to public 37 36 14 9 4 0 0 73 13 2339
2014 Provides services to public 26 34 16 13 10 1 0 61 23 1365
2014 Does not provide services to public 37 37 15 6 4 0 0 75 11 2086
2011 Provides services to public 26 31 15 14 14 0 0 57 28 1717
2011 Does not provide services to public 37 36 13 8 6 0 0 73 14 2401
2008 Provides services to public 28 36 14 13 9 0 0 64 22 1655
2008 Does not provide services to public 38 38 10 8 5 0 0 77 13 1974

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 29 19 10 8 4 1 61 19 1543
2017 Does not provide services to public 33 28 18 10 7 4 1 64 18 2336
2014 Provides services to public 28 28 19 10 10 3 1 60 21 1366
2014 Does not provide services to public 36 27 16 10 6 4 1 66 17 2086
2011 Provides services to public 29 25 18 11 11 4 1 57 24 1718
2011 Does not provide services to public 35 26 16 10 8 4 0 64 19 2401
2008 Provides services to public 29 28 17 12 8 5 1 60 22 1652
2008 Does not provide services to public 34 29 15 10 7 4 2 66 18 1973
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 22 44 34 1542
2017 Does not provide services to public 31 34 35 2338
2014 Provides services to public 26 42 32 1366
2014 Does not provide services to public 30 35 35 2082
2011 Provides services to public 25 40 35 1719
2011 Does not provide services to public 32 36 33 2402

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 25 25 28 9 6 7 331
2017 Does not provide services to public 16 33 32 3 10 6 727
2014 Provides services to public 26 29 22 16 9999 8 358
2014 Does not provide services to public 14 39 29 6 9999 11 637
2011 Provides services to public 24 25 27 14 9999 10 422
2011 Does not provide services to public 16 34 33 8 9999 10 768
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 21 79 1543
2017 Does not provide services to public 15 85 2334
2014 Provides services to public 21 79 1364
2014 Does not provide services to public 17 83 2078

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 331
2017 Does not provide services to public 47 351
2014 Provides services to public 46 289
2014 Does not provide services to public 49 337

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 331
2017 Does not provide services to public 61 351
2014 Provides services to public 63 289
2014 Does not provide services to public 63 337

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 331
2017 Does not provide services to public 9 351
2014 Provides services to public 9 289
2014 Does not provide services to public 9 337

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 351
2014 Provides services to public 0 289
2014 Does not provide services to public 0 337

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 331
2017 Does not provide services to public 3 351
2014 Does not provide services to public 3 337

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 331
2017 Does not provide services to public 3 351
2014 Provides services to public 12 289
2014 Does not provide services to public 2 337

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 331
2017 Does not provide services to public 3 351
2014 Provides services to public 4 289
2014 Does not provide services to public 3 337

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 332
2017 Does not provide services to public 43 351
2014 Provides services to public 41 290
2014 Does not provide services to public 42 337

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 332
2017 Does not provide services to public 40 351
2014 Provides services to public 40 290
2014 Does not provide services to public 40 337

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 332
2017 Does not provide services to public 42 351
2014 Provides services to public 46 290
2014 Does not provide services to public 40 337

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 332
2017 Does not provide services to public 37 351
2014 Provides services to public 40 290
2014 Does not provide services to public 33 337

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 332
2017 Does not provide services to public 30 351
2014 Provides services to public 29 290
2014 Does not provide services to public 27 337

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 332
2017 Does not provide services to public 58 351
2014 Provides services to public 52 290
2014 Does not provide services to public 56 337

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 332
2017 Does not provide services to public 33 351
2014 Provides services to public 34 290
2014 Does not provide services to public 33 337

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 351
2014 Provides services to public 0 290
2014 Does not provide services to public 2 337

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 332
2017 Does not provide services to public 10 351
2014 Provides services to public 5 290
2014 Does not provide services to public 6 337

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 332
2017 Does not provide services to public 12 351
2014 Provides services to public 16 290
2014 Does not provide services to public 13 337

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 332
2017 Does not provide services to public 43 351
2014 Provides services to public 52 290
2014 Does not provide services to public 45 337

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 332
2017 Does not provide services to public 27 351
2014 Provides services to public 29 290
2014 Does not provide services to public 27 337

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 332
2017 Does not provide services to public 12 351
2014 Provides services to public 12 290
2014 Does not provide services to public 15 337

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 332
2017 Does not provide services to public 53 352
2014 Provides services to public 54 290
2014 Does not provide services to public 56 336

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 332
2017 Does not provide services to public 27 352
2014 Provides services to public 26 290
2014 Does not provide services to public 25 336

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 332
2017 Does not provide services to public 11 352
2014 Provides services to public 11 290
2014 Does not provide services to public 11 336

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 332
2017 Does not provide services to public 15 352
2014 Provides services to public 28 290
2014 Does not provide services to public 17 336

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 332
2017 Does not provide services to public 5 352
2014 Provides services to public 13 290
2014 Does not provide services to public 8 336

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 332
2017 Does not provide services to public 4 352
2014 Provides services to public 13 290
2014 Does not provide services to public 6 336

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 332
2017 Does not provide services to public 12 352
2014 Provides services to public 14 290
2014 Does not provide services to public 17 336

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 332
2017 Does not provide services to public 14 352
2014 Provides services to public 11 290
2014 Does not provide services to public 11 336

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 332
2017 Does not provide services to public 27 352
2014 Provides services to public 20 290
2014 Does not provide services to public 25 336

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 293
2017 Does not provide services to public 10 337
2014 Provides services to public 15 252
2014 Does not provide services to public 14 318

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 293
2017 Does not provide services to public 20 337
2014 Provides services to public 10 252
2014 Does not provide services to public 18 318

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 293
2017 Does not provide services to public 8 337
2014 Provides services to public 11 252
2014 Does not provide services to public 11 318

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 293
2017 Does not provide services to public 8 337
2014 Provides services to public 6 252
2014 Does not provide services to public 10 318

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 293
2017 Does not provide services to public 9 337
2014 Provides services to public 9 252
2014 Does not provide services to public 14 318

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 293
2017 Does not provide services to public 9 337
2014 Provides services to public 13 252
2014 Does not provide services to public 10 318

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 293
2017 Does not provide services to public 18 337
2014 Provides services to public 8 252
2014 Does not provide services to public 17 318

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 293
2017 Does not provide services to public 10 337
2014 Provides services to public 6 252
2014 Does not provide services to public 5 318

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 293
2017 Does not provide services to public 8 337
2014 Provides services to public 10 252
2014 Does not provide services to public 10 318

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 293
2017 Does not provide services to public 23 337
2014 Provides services to public 21 252
2014 Does not provide services to public 24 318

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 293
2017 Does not provide services to public 9 337
2014 Provides services to public 7 252
2014 Does not provide services to public 9 318

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 293
2017 Does not provide services to public 40 337
2014 Provides services to public 41 252
2014 Does not provide services to public 42 318

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 293
2017 Does not provide services to public 52 337
2014 Provides services to public 54 252
2014 Does not provide services to public 50 318

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 293

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 293
2017 Does not provide services to public 13 337
2014 Provides services to public 12 252
2014 Does not provide services to public 11 318

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 333
2017 Does not provide services to public 86 14 349

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 21 21 7 9 21 6 50 22 1542
2017 Does not provide services to public 15 17 19 6 6 29 9 52 18 2339
2014 Provides services to public 13 19 21 7 11 23 6 45 26 1365
2014 Does not provide services to public 17 16 19 6 6 28 8 52 18 2085

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 19 7 7 8 1 64 15 1542
2017 Does not provide services to public 27 31 18 6 4 13 2 67 12 2333
2014 Provides services to public 22 32 21 7 8 9 1 60 16 1365
2014 Does not provide services to public 27 28 19 6 4 14 2 65 11 2084
2011 Provides services to public 26 35 19 7 6 6 0 65 14 1715
2011 Does not provide services to public 31 37 15 5 4 8 0 74 9 2402
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 52 11 4 1 1 4 83 6 1545
2017 Does not provide services to public 26 49 10 5 2 2 7 82 8 2336
2014 Provides services to public 28 53 11 4 1 2 2 84 5 1366
2014 Does not provide services to public 25 49 10 5 1 1 8 81 7 2085
2011 Provides services to public 29 53 9 5 1 1 3 85 6 1719
2011 Does not provide services to public 27 49 9 5 2 1 7 82 8 2403
2008 Provides services to public 27 51 10 5 2 1 3 82 7 1655
2008 Does not provide services to public 27 47 9 6 2 1 7 80 10 1975

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 22 25 11 8 18 6 43 25 1541
2017 Does not provide services to public 9 21 21 7 4 27 10 48 18 2332
2014 Provides services to public 7 21 24 13 11 18 6 37 32 1366
2014 Does not provide services to public 9 18 23 7 6 26 11 43 19 2085
2011 Provides services to public 9 22 24 11 15 14 5 38 33 1719
2011 Does not provide services to public 9 19 21 8 7 27 9 44 23 2403

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 33 11 4 2 5 4 81 7 1544
2017 Does not provide services to public 40 30 9 3 1 9 7 84 4 2338
2014 Provides services to public 39 36 10 4 2 6 2 82 7 1366
2014 Does not provide services to public 38 31 11 2 2 8 8 82 5 2085
2011 Provides services to public 36 38 12 5 2 5 3 79 8 1720
2011 Does not provide services to public 38 30 9 4 2 9 7 81 7 2403
2008 Provides services to public 34 39 12 5 2 4 3 79 8 1654
2008 Does not provide services to public 35 35 10 4 2 8 7 82 7 1975

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 33 15 7 6 8 3 68 15 1540
2017 Does not provide services to public 31 32 11 4 2 13 7 78 8 2335
2014 Provides services to public 26 34 14 7 7 10 2 68 15 1364
2014 Does not provide services to public 31 29 14 4 2 12 8 75 8 2084
2011 Provides services to public 25 34 15 9 7 7 3 66 17 1718
2011 Does not provide services to public 30 30 11 5 4 12 7 75 11 2401
2008 Provides services to public 29 33 12 10 9 5 3 67 20 1655
2008 Does not provide services to public 31 31 12 7 5 8 6 73 14 1973
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 9 91 1544
2017 Does not provide services to public 6 94 2334
2014 Provides services to public 10 90 1361
2014 Does not provide services to public 6 94 2081

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 135
2017 Does not provide services to public 37 146
2014 Provides services to public 34 143
2014 Does not provide services to public 33 125

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 86 135
2017 Does not provide services to public 85 146
2014 Provides services to public 81 143
2014 Does not provide services to public 90 125

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 135
2017 Does not provide services to public 0 146
2014 Provides services to public 0 143

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 135
2017 Does not provide services to public 7 146
2014 Provides services to public 6 143
2014 Does not provide services to public 6 125

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 135
2017 Does not provide services to public 6 146
2014 Provides services to public 6 143

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 135
2017 Does not provide services to public 4 146
2014 Provides services to public 7 143
2014 Does not provide services to public 6 125

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 134
2017 Does not provide services to public 16 145
2014 Provides services to public 11 143
2014 Does not provide services to public 17 126

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 134
2017 Does not provide services to public 16 145
2014 Provides services to public 16 143
2014 Does not provide services to public 13 126

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 134
2017 Does not provide services to public 11 145
2014 Provides services to public 8 143
2014 Does not provide services to public 6 126

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 134
2017 Does not provide services to public 6 145
2014 Provides services to public 4 143

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 134
2017 Does not provide services to public 28 145
2014 Provides services to public 22 143
2014 Does not provide services to public 28 126

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 134
2017 Does not provide services to public 30 145
2014 Provides services to public 25 143
2014 Does not provide services to public 20 126

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 145
2014 Does not provide services to public 5 126

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 134
2017 Does not provide services to public 7 145
2014 Provides services to public 5 143
2014 Does not provide services to public 10 126

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 134
2017 Does not provide services to public 22 145
2014 Provides services to public 13 143
2014 Does not provide services to public 23 126

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 134
2017 Does not provide services to public 7 145
2014 Provides services to public 13 143
2014 Does not provide services to public 13 126

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 134
2017 Does not provide services to public 19 145
2014 Provides services to public 40 143
2014 Does not provide services to public 31 126

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 135
2017 Does not provide services to public 29 145
2014 Provides services to public 36 143
2014 Does not provide services to public 26 126

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 135
2017 Does not provide services to public 16 145
2014 Provides services to public 11 143
2014 Does not provide services to public 10 126

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 135
2017 Does not provide services to public 5 145
2014 Provides services to public 8 143
2014 Does not provide services to public 7 126

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 135
2017 Does not provide services to public 14 145
2014 Provides services to public 21 143
2014 Does not provide services to public 15 126

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 135
2017 Does not provide services to public 4 145
2014 Provides services to public 5 143
2014 Does not provide services to public 4 126

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 135
2017 Does not provide services to public 3 145
2014 Provides services to public 13 143
2014 Does not provide services to public 7 126

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 135
2017 Does not provide services to public 7 145
2014 Provides services to public 4 143
2014 Does not provide services to public 9 126

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 135
2017 Does not provide services to public 5 145
2014 Provides services to public 9 143
2014 Does not provide services to public 8 126

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 135
2017 Does not provide services to public 53 145
2014 Provides services to public 43 143
2014 Does not provide services to public 53 126

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 116
2017 Does not provide services to public 6 140

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 116
2017 Does not provide services to public 17 140
2014 Provides services to public 8 125
2014 Does not provide services to public 14 117

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 140

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 116
2014 Provides services to public 6 125

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 116
2017 Does not provide services to public 4 140
2014 Provides services to public 7 125
2014 Does not provide services to public 4 117

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 116
2017 Does not provide services to public 14 140
2014 Provides services to public 6 125
2014 Does not provide services to public 16 117

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 116
2017 Does not provide services to public 10 140
2014 Provides services to public 11 125
2014 Does not provide services to public 9 117

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 116
2017 Does not provide services to public 4 140
2014 Provides services to public 7 125
2014 Does not provide services to public 10 117

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 116
2017 Does not provide services to public 19 140
2014 Provides services to public 18 125
2014 Does not provide services to public 20 117

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 116
2017 Does not provide services to public 4 140
2014 Provides services to public 7 125
2014 Does not provide services to public 13 117

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 116
2017 Does not provide services to public 42 140
2014 Provides services to public 48 125
2014 Does not provide services to public 52 117

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 116
2017 Does not provide services to public 58 140
2014 Provides services to public 63 125
2014 Does not provide services to public 61 117

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 116

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 116
2017 Does not provide services to public 9 140
2014 Provides services to public 14 125
2014 Does not provide services to public 10 117

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 136
2017 Does not provide services to public 82 18 145

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 20 24 4 4 27 7 53 11 1546
2017 Does not provide services to public 16 16 19 2 2 36 8 58 7 2339
2014 Provides services to public 14 16 23 3 5 30 8 49 14 1364
2014 Does not provide services to public 17 14 20 2 3 36 8 56 9 2083

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 33 20 4 3 11 2 69 8 1542
2017 Does not provide services to public 29 30 18 3 2 17 2 72 6 2337
2014 Provides services to public 24 28 21 4 5 15 3 64 11 1363
2014 Does not provide services to public 29 28 19 3 2 18 2 70 6 2083
2011 Provides services to public 29 37 17 5 4 7 0 71 10 1720
2011 Does not provide services to public 37 33 14 3 2 11 0 78 6 2402
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 26 20 11 13 0 2 54 25 1538
2017 Does not provide services to public 28 27 19 12 11 0 2 57 23 2331

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 26 25 18 14 0 1 42 32 1542
2017 Does not provide services to public 18 29 27 16 9 0 1 48 25 2332

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 30 21 13 8 1 2 56 22 1540
2017 Does not provide services to public 22 31 24 13 8 1 1 54 21 2328

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 21 21 18 19 1 2 41 38 1543
2017 Does not provide services to public 20 25 22 18 12 1 2 47 31 2331

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 27 12 4 4 1 8 79 9 1539
2017 Does not provide services to public 42 28 13 6 4 1 7 76 10 2323

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 32 18 9 6 1 1 67 15 1541
2017 Does not provide services to public 29 31 21 12 6 0 1 61 18 2332

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 33 21 12 6 1 1 60 18 1538
2017 Does not provide services to public 29 35 21 10 4 1 1 65 14 2328

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 30 24 15 9 1 1 51 24 1539
2017 Does not provide services to public 21 34 24 13 6 1 1 56 20 2328

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 32 20 13 9 1 1 58 22 1541
2017 Does not provide services to public 25 34 22 11 7 0 1 60 18 2331

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 30 22 14 9 1 2 54 24 1541
2017 Does not provide services to public 28 34 21 10 4 1 2 64 14 2326

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 25 11 6 4 0 2 79 10 1541
2017 Does not provide services to public 55 24 12 4 2 0 2 81 7 2335

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 16 7 4 4 1 2 84 8 1544
2017 Does not provide services to public 73 11 6 3 3 0 3 88 6 2330

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 30 11 4 3 0 2 82 7 1536
2017 Does not provide services to public 59 25 9 3 2 0 2 86 5 2334

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 22 9 5 5 1 2 80 11 1539
2017 Does not provide services to public 63 19 8 5 4 0 2 83 8 2334

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 12 5 2 1 0 28 88 5 1540
2017 Does not provide services to public 55 12 5 2 1 0 25 89 4 2331

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 26 11 4 2 1 4 83 6 1530
2017 Does not provide services to public 69 16 5 2 0 1 7 92 2 2324

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 18 6 3 2 1 3 89 5 1539
2017 Does not provide services to public 69 16 6 3 2 0 4 89 5 2333

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 30 10 4 2 0 2 84 6 1537
2017 Does not provide services to public 52 29 13 3 2 0 2 82 5 2335

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 31 37 13 6 1 0 43 19 1545
2017 Does not provide services to public 12 34 39 11 4 0 0 46 15 2341

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 39 24 10 0 0 34 27 1539
2017 Does not provide services to public 6 18 40 23 12 0 0 35 24 2334

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 35 23 10 8 7 0 56 19 1543
2017 Does not provide services to public 16 33 21 13 7 10 0 55 22 2339

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 36 21 15 9 2 0 55 24 1543
2017 Does not provide services to public 17 41 19 13 7 3 0 60 21 2332
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 17 83 1542
2017 Does not provide services to public 13 87 2334
2014 Provides services to public 15 85 1362
2014 Does not provide services to public 12 88 2083

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 72 28 257
2017 Does not provide services to public 80 20 300
2014 Provides services to public 70 30 201
2014 Does not provide services to public 74 26 258

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 37 7 8 0 0 0 85 8 184
2017 Does not provide services to public 51 31 6 8 3 1 0 83 11 242
2014 Provides services to public 45 38 6 6 2 1 1 85 8 141
2014 Does not provide services to public 57 27 6 4 2 1 3 88 6 191
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 27 17 8 7 6 1 36 64 1547
2017 Does not provide services to public 38 25 17 8 6 5 1 40 60 2339

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 909
2017 Does not provide services to public 16 1318

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 909
2017 Does not provide services to public 23 1318

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 909
2017 Does not provide services to public 11 1318

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 909
2017 Does not provide services to public 56 1318

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 909
2017 Does not provide services to public 6 1318

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 909
2017 Does not provide services to public 32 1318

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 15 51 16 7 3 8 888
2017 Does not provide services to public 17 53 16 6 2 6 1285

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 17 22 14 23 3 13 29 44 916
2017 Does not provide services to public 9 21 17 17 21 2 14 35 45 1327

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 11 18 16 34 4 12 18 60 918
2017 Does not provide services to public 3 11 15 16 33 4 18 18 62 1328
Report a problem or mistake on this page
Date modified: