2017 Public Service Employee Survey Results for Transport Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - PC

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 32 52 6 9 1 0 0 84 10 93
2017 PC-02 27 58 6 9 0 0 0 85 9 33
2017 PC-03 28 55 6 8 2 0 0 83 10 47
2014 PC 31 51 6 9 3 0 0 82 12 67
2014 PC-02 21 61 7 4 7 0 0 82 11 28
2014 PC-03 32 40 8 20 0 0 0 72 20 25
2011 PC 43 35 6 14 2 0 0 78 16 95
2011 PC-02 48 32 9 11 0 0 0 80 11 44
2011 PC-03 34 39 5 16 5 0 0 74 21 38
2008 PC 45 44 3 6 3 0 0 88 9 78
2008 PC-02 54 42 0 4 0 0 0 96 4 24
2008 PC-03 39 44 6 6 6 0 0 83 11 36

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 67 25 2 3 1 0 1 94 4 93
2017 PC-02 70 27 0 0 0 0 3 100 0 33
2017 PC-03 64 23 4 6 2 0 0 87 8 47
2014 PC 67 21 3 7 1 0 0 88 9 67
2014 PC-02 61 32 0 4 4 0 0 93 7 28
2014 PC-03 60 16 8 16 0 0 0 76 16 25
2011 PC 72 16 5 3 1 3 0 90 4 95
2011 PC-02 73 16 7 2 0 2 0 91 2 44
2011 PC-03 63 21 3 5 3 5 0 89 8 38
2008 PC 77 17 1 3 0 1 1 96 3 78
2008 PC-02 92 4 4 0 0 0 0 96 0 24
2008 PC-03 61 31 0 6 0 3 0 94 6 36

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 65 22 4 6 1 0 1 88 7 93
2017 PC-02 73 15 3 6 0 0 3 91 6 33
2017 PC-03 60 32 4 2 2 0 0 92 4 47
2014 PC 61 21 7 6 3 0 1 83 9 67
2014 PC-02 64 18 7 7 0 0 4 85 7 28
2014 PC-03 56 24 12 4 4 0 0 80 8 25
2011 PC 60 23 3 6 6 0 1 84 13 95
2011 PC-02 66 27 2 0 5 0 0 93 5 44
2011 PC-03 50 21 3 13 11 0 3 73 24 38
2008 PC 69 14 6 5 3 0 3 86 8 78
2008 PC-02 79 13 8 0 0 0 0 92 0 24
2008 PC-03 58 17 6 11 6 0 3 77 17 36

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 51 30 6 6 6 0 0 81 13 93
2017 PC-02 43 45 0 6 6 0 0 88 12 33
2017 PC-03 51 24 10 8 6 0 0 75 15 47
2014 PC 46 34 6 10 3 0 0 81 13 67
2014 PC-02 46 29 11 14 0 0 0 75 14 28
2014 PC-03 48 36 0 12 4 0 0 84 16 25
2011 PC 49 35 9 3 3 0 0 84 6 95
2011 PC-02 43 34 16 5 2 0 0 77 7 44
2011 PC-03 55 37 3 3 3 0 0 92 5 38

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 28 36 11 17 4 3 0 66 22 92
2017 PC-02 24 36 16 21 3 0 0 60 24 33
2017 PC-03 32 34 9 15 4 6 0 70 20 46
2014 PC 40 40 7 9 3 0 0 81 12 67
2014 PC-02 29 43 11 11 7 0 0 71 18 28
2014 PC-03 52 32 8 8 0 0 0 84 8 25
2011 PC 33 41 12 8 6 0 0 74 15 95
2011 PC-02 34 32 16 11 7 0 0 66 18 44
2011 PC-03 34 45 8 5 8 0 0 79 13 38
2008 PC 46 41 6 4 3 0 0 87 6 78
2008 PC-02 33 50 8 4 4 0 0 83 8 24
2008 PC-03 53 39 3 3 3 0 0 92 6 36

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 41 45 8 4 1 0 0 86 5 93
2017 PC-02 27 53 12 9 0 0 0 79 9 33
2017 PC-03 42 48 8 0 2 0 0 90 2 47
2014 PC 34 49 12 4 0 0 0 84 4 67
2014 PC-02 25 57 14 4 0 0 0 82 4 28
2014 PC-03 36 44 16 4 0 0 0 80 4 25
2011 PC 42 39 9 6 3 0 0 81 9 95
2011 PC-02 36 43 7 9 5 0 0 80 14 44
2011 PC-03 42 37 16 3 3 0 0 79 5 38
2008 PC 45 44 1 6 4 0 0 88 10 78
2008 PC-02 42 46 0 4 8 0 0 88 13 24
2008 PC-03 42 44 0 11 3 0 0 86 14 36

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 52 39 3 5 1 0 0 90 6 93
2017 PC-02 46 39 3 12 0 0 0 85 12 33
2017 PC-03 51 43 4 0 2 0 0 94 2 47
2014 PC 33 55 7 4 0 0 0 88 4 67
2014 PC-02 21 64 7 7 0 0 0 86 7 28
2014 PC-03 44 44 12 0 0 0 0 88 0 25
2011 PC 47 41 3 7 1 0 0 88 8 95
2011 PC-02 48 34 7 9 2 0 0 82 11 44
2011 PC-03 39 55 0 5 0 0 0 95 5 38
2008 PC 44 46 6 3 1 0 0 90 4 78
2008 PC-02 25 58 8 4 4 0 0 83 8 24
2008 PC-03 47 42 8 3 0 0 0 89 3 36

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 55 32 8 3 0 0 1 88 3 93
2017 PC-02 48 37 9 3 0 0 3 88 3 33
2017 PC-03 54 33 8 4 0 0 0 87 4 47
2014 PC 45 40 10 3 1 0 0 85 4 67
2014 PC-02 39 46 7 4 4 0 0 86 7 28
2014 PC-03 40 40 16 4 0 0 0 80 4 25

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 53 36 6 3 1 0 0 89 4 93
2017 PC-02 57 37 3 3 0 0 0 94 3 33
2017 PC-03 51 39 6 4 0 0 0 90 4 47
2014 PC 57 22 16 3 0 0 1 80 3 67
2014 PC-02 57 21 21 0 0 0 0 79 0 28
2014 PC-03 48 24 16 8 0 0 4 75 8 25
2011 PC 37 29 17 12 5 0 0 66 17 95
2011 PC-02 41 30 16 9 5 0 0 70 14 44
2011 PC-03 32 26 21 16 5 0 0 58 21 38

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 40 32 11 6 3 1 6 77 10 93
2017 PC-02 39 40 3 3 0 3 13 93 4 33
2017 PC-03 42 31 14 10 2 0 0 73 13 47
2014 PC 43 25 6 19 6 0 0 69 25 67
2014 PC-02 39 25 7 18 11 0 0 64 29 28
2014 PC-03 44 32 8 16 0 0 0 76 16 25
2011 PC 19 32 12 17 17 0 4 53 35 95
2011 PC-02 18 36 9 11 20 0 5 57 33 44
2011 PC-03 21 29 13 21 13 0 3 51 35 38
2008 PC 45 29 8 10 8 0 0 74 18 77
2008 PC-02 46 29 8 13 4 0 0 75 17 24
2008 PC-03 50 31 0 11 8 0 0 81 19 36

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 37 45 7 8 3 0 0 82 11 93
2017 PC-02 30 46 12 9 3 0 0 76 12 33
2017 PC-03 36 47 4 8 4 0 0 83 13 47
2014 PC 22 49 16 9 3 0 0 72 12 67
2014 PC-02 14 50 18 11 7 0 0 64 18 28
2014 PC-03 24 44 24 8 0 0 0 68 8 25
2011 PC 20 49 12 11 8 0 0 69 19 95
2011 PC-02 20 48 11 14 7 0 0 68 20 44
2011 PC-03 13 53 13 11 11 0 0 66 21 38
2008 PC 37 41 11 8 4 0 0 78 12 76
2008 PC-02 38 33 13 13 4 0 0 71 17 24
2008 PC-03 39 39 11 6 6 0 0 78 11 36

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 34 37 12 11 5 2 0 72 16 93
2017 PC-02 36 38 18 0 9 0 0 73 9 33
2017 PC-03 32 33 11 19 2 3 0 67 22 47
2014 PC 30 30 19 15 6 0 0 60 21 67
2014 PC-02 36 18 18 18 11 0 0 54 29 28
2014 PC-03 16 44 24 16 0 0 0 60 16 25
2011 PC 19 43 13 12 14 0 0 62 25 95
2011 PC-02 25 41 11 14 9 0 0 66 23 44
2011 PC-03 13 39 16 11 21 0 0 53 32 38

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 30 48 13 7 2 0 0 78 10 93
2017 PC-02 33 38 18 12 0 0 0 70 12 33
2017 PC-03 21 58 13 6 2 0 0 79 8 47

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 46 34 14 5 0 1 0 81 5 93
2017 PC-02 46 33 18 3 0 0 0 79 3 33
2017 PC-03 40 40 13 6 0 2 0 81 6 47
2014 PC 34 46 13 4 1 0 0 81 6 67
2014 PC-02 25 46 18 11 0 0 0 71 11 28
2014 PC-03 28 56 12 0 4 0 0 84 4 25
2011 PC 28 47 8 8 7 0 0 76 16 95
2011 PC-02 25 50 9 9 7 0 0 75 16 44
2011 PC-03 29 42 11 11 8 0 0 71 18 38
2008 PC 43 40 5 9 3 0 0 83 12 77
2008 PC-02 29 54 4 4 8 0 0 83 13 24
2008 PC-03 44 33 8 14 0 0 0 78 14 36

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 39 35 14 7 3 1 0 75 11 93
2017 PC-02 48 31 9 9 3 0 0 79 12 33
2017 PC-03 32 37 21 6 2 2 0 70 9 47

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 45 47 4 4 0 0 0 92 4 93
2017 PC-02 41 50 3 6 0 0 0 91 6 33
2017 PC-03 44 45 6 4 0 0 0 90 4 47
2014 PC 45 36 15 3 1 0 0 81 4 67
2014 PC-02 46 32 14 4 4 0 0 79 7 28
2014 PC-03 36 40 20 4 0 0 0 76 4 25
2011 PC 41 41 13 3 2 0 0 82 5 95
2011 PC-02 39 43 11 5 2 0 0 82 7 44
2011 PC-03 42 39 16 3 0 0 0 82 3 38

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 39 45 10 3 2 1 0 85 5 93
2017 PC-02 36 46 15 0 3 0 0 82 3 33
2017 PC-03 34 49 6 6 2 2 0 85 9 47
2014 PC 21 49 7 19 3 0 0 70 22 67
2014 PC-02 18 43 7 29 4 0 0 61 32 28
2014 PC-03 12 60 8 20 0 0 0 72 20 25
2011 PC 24 43 9 15 8 0 0 67 23 95
2011 PC-02 25 43 11 14 7 0 0 68 20 44
2011 PC-03 18 47 8 16 11 0 0 66 26 38

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 40 34 14 7 3 1 0 75 11 93
2017 PC-02 33 37 21 3 6 0 0 70 9 33
2017 PC-03 40 33 13 10 2 2 0 74 13 47
2014 PC 31 46 9 9 4 0 0 78 13 67
2014 PC-02 32 39 14 11 4 0 0 71 14 28
2014 PC-03 20 60 8 8 4 0 0 80 12 25

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 36 40 17 4 2 0 0 77 6 93
2017 PC-02 39 43 12 3 3 0 0 82 6 33
2017 PC-03 27 45 23 2 2 0 0 73 4 47
2014 PC 33 43 12 9 3 0 0 76 12 67
2014 PC-02 39 36 11 7 7 0 0 75 14 28
2014 PC-03 20 48 20 12 0 0 0 68 12 25
2011 PC 32 43 13 7 5 0 0 75 13 95
2011 PC-02 36 43 11 7 2 0 0 80 9 44
2011 PC-03 24 42 16 11 8 0 0 66 18 38

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 45 41 8 3 3 0 0 85 6 93
2017 PC-02 39 47 6 6 3 0 0 85 9 33
2017 PC-03 42 41 10 2 4 0 0 83 6 47
2014 PC 36 46 9 6 3 0 0 82 9 67
2014 PC-02 25 54 11 4 7 0 0 79 11 28
2014 PC-03 36 48 8 8 0 0 0 84 8 25
2011 PC 31 49 5 11 4 0 0 80 15 95
2011 PC-02 30 48 5 14 5 0 0 77 18 44
2011 PC-03 26 55 8 8 3 0 0 82 11 38
2008 PC 47 38 6 5 4 0 0 84 9 77
2008 PC-02 54 25 8 8 4 0 0 79 13 24
2008 PC-03 47 33 8 6 6 0 0 81 11 36

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 36 43 13 5 2 1 0 80 7 93
2017 PC-02 47 41 12 0 0 0 0 88 0 33
2017 PC-03 32 45 15 8 0 0 0 77 8 47
2014 PC 34 42 12 6 6 0 0 76 12 67
2014 PC-02 36 54 4 4 4 0 0 89 7 28
2014 PC-03 36 28 20 12 4 0 0 64 16 25
2011 PC 29 37 18 11 5 0 0 66 16 95
2011 PC-02 39 41 14 7 0 0 0 80 7 44
2011 PC-03 24 26 26 13 11 0 0 50 24 38
2008 PC 32 32 24 8 4 0 0 64 12 78
2008 PC-02 38 33 29 0 0 0 0 71 0 24
2008 PC-03 25 28 31 11 6 0 0 53 17 36

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 4 14 42 23 9 4 4 34 20 91
2017 PC-02 7 13 36 25 9 7 3 38 21 31
2017 PC-03 4 17 42 23 7 3 4 32 23 47
2014 PC 10 22 34 18 12 0 3 31 34 67
2014 PC-02 14 21 32 18 11 0 4 30 37 28
2014 PC-03 4 24 40 24 4 0 4 29 29 25
2011 PC 13 24 35 19 8 1 0 28 37 95
2011 PC-02 9 14 43 20 14 0 0 34 23 44
2011 PC-03 16 39 26 16 0 3 0 16 57 38
2008 PC 8 22 40 18 10 0 3 29 30 78
2008 PC-02 8 4 63 17 8 0 0 25 13 24
2008 PC-03 6 36 31 22 3 0 3 26 43 36

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 3 12 36 23 14 6 5 42 17 91
2017 PC-02 6 19 24 26 9 10 6 42 30 31
2017 PC-03 2 8 44 21 17 3 4 41 11 47
2014 PC 4 19 25 33 15 0 3 49 25 67
2014 PC-02 11 14 25 25 21 0 4 48 26 28
2014 PC-03 0 24 32 32 8 0 4 42 25 25
2011 PC 15 17 21 26 19 1 1 46 33 94
2011 PC-02 14 16 12 33 23 0 2 57 31 43
2011 PC-03 18 18 32 18 13 0 0 32 37 38
2008 PC 4 17 27 36 14 1 1 51 21 78
2008 PC-02 8 4 33 38 13 4 0 52 13 24
2008 PC-03 0 25 31 31 14 0 0 44 25 36

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 12 22 48 11 3 2 3 15 35 92
2017 PC-02 13 17 52 15 0 0 3 16 30 32
2017 PC-03 8 29 45 10 2 3 2 13 40 47
2014 PC 18 36 31 11 3 0 1 14 54 67
2014 PC-02 21 32 29 14 0 0 4 15 56 28
2014 PC-03 16 48 28 4 4 0 0 8 64 25
2011 PC 23 34 28 12 3 0 0 15 57 95
2011 PC-02 23 36 25 14 2 0 0 16 59 44
2011 PC-03 26 37 24 11 3 0 0 13 63 38
2008 PC 14 24 36 19 5 0 1 25 39 78
2008 PC-02 21 21 46 13 0 0 0 13 42 24
2008 PC-03 14 28 31 19 6 0 3 26 43 36

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 3 20 34 30 8 3 3 40 25 91
2017 PC-02 0 17 32 38 9 3 0 49 18 31
2017 PC-03 2 23 34 30 4 3 4 37 27 47
2014 PC 9 18 46 18 7 0 1 26 27 67
2014 PC-02 7 21 46 14 7 0 4 22 30 28
2014 PC-03 8 16 60 12 4 0 0 16 24 25
2011 PC 11 25 38 22 4 0 0 26 36 95
2011 PC-02 14 23 34 30 0 0 0 30 36 44
2011 PC-03 8 29 39 16 8 0 0 24 37 38
2008 PC 12 15 40 28 5 0 0 33 27 78
2008 PC-02 21 4 42 33 0 0 0 33 25 24
2008 PC-03 8 28 39 19 6 0 0 25 36 36

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 6 20 34 22 10 6 2 34 28 91
2017 PC-02 0 18 36 27 6 12 0 38 21 32
2017 PC-03 9 19 37 19 11 3 2 32 29 46
2014 PC 12 34 22 17 10 1 3 28 48 67
2014 PC-02 11 36 29 11 7 4 4 19 50 28
2014 PC-03 12 40 16 20 8 0 4 29 54 25
2011 PC 19 25 33 14 8 0 1 22 45 95
2011 PC-02 16 20 39 16 7 0 2 23 37 44
2011 PC-03 24 32 24 8 13 0 0 21 55 38
2008 PC 9 19 37 22 10 1 1 33 29 78
2008 PC-02 8 21 38 29 4 0 0 33 29 24
2008 PC-03 11 25 31 17 14 0 3 31 37 36

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 7 16 32 21 15 2 7 39 26 92
2017 PC-02 12 18 32 28 3 0 6 33 33 32
2017 PC-03 6 15 27 17 23 3 8 46 24 47
2014 PC 6 15 37 19 16 1 4 38 22 67
2014 PC-02 14 14 32 18 11 4 7 32 32 28
2014 PC-03 0 16 48 20 12 0 4 33 17 25
2011 PC 9 15 21 32 19 1 3 53 25 95
2011 PC-02 14 11 25 30 16 2 2 48 26 44
2011 PC-03 8 21 18 29 18 0 5 50 31 38
2008 PC 4 24 24 29 14 1 3 45 29 78
2008 PC-02 0 42 38 17 4 0 0 21 42 24
2008 PC-03 8 17 17 39 17 0 3 57 26 36

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 11 26 38 13 6 3 2 21 39 91
2017 PC-02 10 20 51 16 3 0 0 19 30 31
2017 PC-03 8 35 28 15 6 5 2 23 47 47
2014 PC 15 25 34 19 3 0 3 23 41 67
2014 PC-02 18 25 29 25 0 0 4 26 44 28
2014 PC-03 16 24 40 12 4 0 4 17 42 25
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 72 18 4 2 1 0 2 92 3 93
2017 PC-02 73 15 6 0 0 0 6 94 0 33
2017 PC-03 70 21 2 4 2 0 0 92 6 47
2014 PC 75 18 1 1 1 0 3 95 3 67
2014 PC-02 79 11 4 0 0 0 7 96 0 28
2014 PC-03 72 24 0 0 4 0 0 96 4 25
2011 PC 74 16 1 4 3 0 2 91 8 95
2011 PC-02 84 7 2 2 2 0 2 93 5 44
2011 PC-03 63 21 0 8 5 0 3 86 14 38
2008 PC 76 9 1 6 3 0 5 89 9 78
2008 PC-02 83 13 0 4 0 0 0 96 4 24
2008 PC-03 72 8 0 8 6 0 6 85 15 36

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 34 30 15 7 3 5 5 71 12 93
2017 PC-02 30 31 12 9 6 3 9 69 17 33
2017 PC-03 30 34 17 6 2 7 4 71 9 47
2014 PC 37 31 12 6 4 4 4 75 11 67
2014 PC-02 36 25 11 7 7 7 7 71 17 28
2014 PC-03 32 36 20 8 0 0 4 71 8 25

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 59 28 6 3 2 2 0 88 5 93
2017 PC-02 55 30 3 6 6 0 0 85 12 33
2017 PC-03 56 27 10 2 0 4 0 87 2 47
2014 PC 52 28 13 1 4 0 0 81 6 67
2014 PC-02 46 21 21 4 7 0 0 68 11 28
2014 PC-03 48 40 12 0 0 0 0 88 0 25

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 50 35 7 4 0 4 0 88 4 93
2017 PC-02 49 42 3 3 0 3 0 94 3 33
2017 PC-03 41 38 12 4 0 5 0 83 4 47
2014 PC 36 46 7 7 3 0 0 82 10 67
2014 PC-02 25 57 0 11 7 0 0 82 18 28
2014 PC-03 36 40 16 8 0 0 0 76 8 25
2011 PC 37 40 11 4 8 0 0 77 13 95
2011 PC-02 27 52 9 5 7 0 0 80 11 44
2011 PC-03 45 34 11 3 8 0 0 79 11 38
2008 PC 44 35 9 9 4 0 0 78 13 78
2008 PC-02 29 46 8 8 8 0 0 75 17 24
2008 PC-03 42 33 11 11 3 0 0 75 14 36

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 34 34 10 5 4 10 2 77 11 93
2017 PC-02 27 41 9 3 6 9 6 79 10 33
2017 PC-03 34 31 12 8 2 12 0 74 12 47
2014 PC 33 30 15 10 6 6 0 67 17 67
2014 PC-02 36 18 14 11 14 7 0 58 27 28
2014 PC-03 24 32 24 16 0 4 0 58 17 25
2011 PC 28 26 14 19 8 3 1 57 29 95
2011 PC-02 23 30 16 18 9 5 0 55 29 44
2011 PC-03 32 24 16 21 5 3 0 57 27 38
2008 PC 45 27 4 13 5 6 0 77 19 78
2008 PC-02 50 21 4 8 13 4 0 74 22 24
2008 PC-03 36 39 6 14 0 6 0 79 15 36

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 14 25 16 10 8 21 7 53 25 93
2017 PC-02 9 22 18 9 9 18 15 47 27 33
2017 PC-03 13 27 19 13 6 21 2 52 24 47
2014 PC 14 21 24 18 7 15 1 41 30 67
2014 PC-02 7 14 25 21 7 21 4 29 38 28
2014 PC-03 16 16 32 20 8 8 0 35 30 25

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 58 33 6 2 0 0 0 92 2 93
2017 PC-02 55 36 6 3 0 0 0 91 3 33
2017 PC-03 54 36 8 2 0 0 0 90 2 47
2014 PC 48 43 6 1 1 0 0 91 3 67
2014 PC-02 43 46 4 4 4 0 0 89 7 28
2014 PC-03 48 44 8 0 0 0 0 92 0 25
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 44 34 6 8 3 3 1 81 12 93
2017 PC-02 43 36 12 9 0 0 0 79 9 33
2017 PC-03 36 40 4 8 4 6 2 82 14 47
2014 PC 42 46 4 3 4 0 0 88 7 67
2014 PC-02 43 43 7 4 4 0 0 86 7 28
2014 PC-03 32 60 0 4 4 0 0 92 8 25
2011 PC 37 32 12 9 9 0 1 69 19 95
2011 PC-02 43 41 5 2 7 0 2 86 9 44
2011 PC-03 34 18 18 18 11 0 0 53 29 38
2008 PC 35 36 10 12 6 1 0 71 18 78
2008 PC-02 33 33 8 17 8 0 0 67 25 24
2008 PC-03 28 42 11 11 6 3 0 71 17 36

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 61 23 7 5 3 0 1 85 9 93
2017 PC-02 52 27 9 9 3 0 0 79 12 33
2017 PC-03 63 25 4 4 2 0 2 89 6 47
2014 PC 57 28 3 7 3 1 0 86 11 67
2014 PC-02 54 29 4 7 4 4 0 85 11 28
2014 PC-03 60 28 4 8 0 0 0 88 8 25
2011 PC 41 24 11 14 6 2 2 68 21 95
2011 PC-02 55 23 2 11 5 0 5 81 17 44
2011 PC-03 29 21 18 21 5 5 0 53 28 38
2008 PC 48 29 10 12 1 0 0 77 13 77
2008 PC-02 54 21 4 21 0 0 0 75 21 24
2008 PC-03 46 34 14 6 0 0 0 80 6 35

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 57 26 8 4 4 0 1 84 9 93
2017 PC-02 55 27 9 0 9 0 0 82 9 33
2017 PC-03 52 31 8 4 2 0 2 85 6 47
2014 PC 54 24 9 9 4 0 0 78 13 67
2014 PC-02 46 25 18 7 4 0 0 71 11 28
2014 PC-03 48 32 4 12 4 0 0 80 16 25
2011 PC 33 29 11 15 13 0 0 62 27 95
2011 PC-02 45 32 2 11 9 0 0 77 20 44
2011 PC-03 16 26 21 21 16 0 0 42 37 38
2008 PC 37 44 5 10 4 0 0 81 14 78
2008 PC-02 38 46 4 13 0 0 0 83 13 24
2008 PC-03 28 50 6 11 6 0 0 78 17 36

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 84 10 1 0 1 0 3 98 1 93
2017 PC-02 82 9 0 0 0 0 9 100 0 33
2017 PC-03 84 14 0 0 2 0 0 98 2 47
2014 PC 85 9 0 0 1 0 4 98 2 67
2014 PC-02 79 11 0 0 4 0 7 96 4 28
2014 PC-03 92 4 0 0 0 0 4 100 0 25
2011 PC 78 11 4 0 5 0 2 90 5 95
2011 PC-02 82 9 5 0 5 0 0 91 5 44
2011 PC-03 74 11 3 0 8 0 5 89 8 38
2008 PC 81 3 1 4 5 0 6 89 10 78
2008 PC-02 96 0 0 4 0 0 0 96 4 24
2008 PC-03 75 3 0 3 11 0 8 85 15 36

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 66 23 3 3 1 2 1 92 4 93
2017 PC-02 73 21 3 0 0 3 0 96 0 33
2017 PC-03 61 29 2 6 2 0 0 90 8 47
2014 PC 58 25 10 0 0 6 0 89 0 67
2014 PC-02 71 21 7 0 0 0 0 93 0 28
2014 PC-03 44 32 20 0 0 4 0 79 0 25
2011 PC 39 33 9 11 6 1 1 73 17 95
2011 PC-02 52 27 7 7 5 0 2 81 12 44
2011 PC-03 29 37 13 11 11 0 0 66 21 38

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 64 20 3 8 1 2 1 87 10 93
2017 PC-02 55 18 6 15 0 3 3 77 16 33
2017 PC-03 64 25 2 6 0 3 0 91 6 47

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 66 19 9 2 3 1 0 86 5 93
2017 PC-02 61 21 12 3 3 0 0 82 6 33
2017 PC-03 66 21 6 2 2 3 0 89 4 47

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 64 21 7 3 4 0 1 86 7 93
2017 PC-02 61 15 12 6 6 0 0 76 12 33
2017 PC-03 62 27 4 2 2 0 2 91 4 47
2014 PC 58 25 9 3 3 1 0 85 6 67
2014 PC-02 57 25 7 7 4 0 0 82 11 28
2014 PC-03 44 40 12 0 0 4 0 88 0 25
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 23 27 8 8 0 9 26 77 12 26
2017 PC-03 7 20 13 13 0 15 33 50 25 15
2014 PC 18 24 24 6 12 6 12 50 21 17

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 33 29 18 6 1 12 0 71 8 93
2017 PC-02 40 25 18 3 0 15 0 76 3 33
2017 PC-03 23 35 17 8 2 14 0 68 12 47
2014 PC 27 43 16 7 3 3 0 72 11 67
2014 PC-02 14 50 18 7 4 7 0 69 12 28
2014 PC-03 28 40 20 12 0 0 0 68 12 25
2011 PC 17 42 14 13 12 3 0 61 25 95
2011 PC-02 14 52 14 7 11 2 0 67 19 44
2011 PC-03 16 32 16 18 13 5 0 50 33 38

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 25 36 19 9 6 4 1 64 16 92
2017 PC-02 31 26 21 12 3 4 3 61 16 32
2017 PC-03 15 44 21 6 8 6 0 63 16 47
2014 PC 24 37 16 9 10 3 0 63 20 67
2014 PC-02 14 39 18 7 14 7 0 58 23 28
2014 PC-03 16 36 24 16 8 0 0 52 24 25
2011 PC 17 32 17 14 19 2 0 49 33 95
2011 PC-02 20 32 20 5 20 2 0 53 26 44
2011 PC-03 11 26 16 29 16 3 0 38 46 38
2008 PC 23 41 15 13 8 0 0 64 21 78
2008 PC-02 13 50 17 17 4 0 0 63 21 24
2008 PC-03 19 42 19 8 11 0 0 61 19 36

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 18 33 19 10 6 13 1 59 19 93
2017 PC-02 27 24 19 9 3 15 3 62 15 33
2017 PC-03 9 40 21 10 8 12 0 55 21 47
2014 PC 13 42 16 15 7 6 0 59 24 67
2014 PC-02 7 36 18 14 11 14 0 50 29 28
2014 PC-03 8 44 20 24 4 0 0 52 28 25
2011 PC 11 34 21 19 13 3 0 46 33 95
2011 PC-02 11 39 23 11 14 2 0 51 26 44
2011 PC-03 8 24 21 29 13 5 0 33 44 38
2008 PC 12 45 17 14 5 6 1 61 21 78
2008 PC-02 8 46 21 17 0 4 4 59 18 24
2008 PC-03 11 42 17 17 8 6 0 56 26 36

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 23 33 14 12 7 9 1 63 21 93
2017 PC-02 21 27 23 9 3 15 3 58 14 33
2017 PC-03 21 40 6 17 8 8 0 66 27 47
2014 PC 17 34 15 16 12 6 0 54 30 67
2014 PC-02 11 32 11 14 21 11 0 48 40 28
2014 PC-03 12 36 24 20 4 4 0 50 25 25
2011 PC 15 25 19 14 19 8 0 44 36 95
2011 PC-02 18 27 16 7 23 9 0 50 33 44
2011 PC-03 8 26 21 18 18 8 0 37 40 38
2008 PC 21 36 13 9 12 10 0 63 23 78
2008 PC-02 21 38 13 4 17 8 0 64 23 24
2008 PC-03 17 42 8 17 11 6 0 62 29 36

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 16 36 22 13 6 6 1 56 20 93
2017 PC-02 9 51 26 3 6 3 3 63 9 33
2017 PC-03 15 27 23 23 4 8 0 46 30 47
2014 PC 15 40 21 9 13 1 0 56 23 67
2014 PC-02 7 39 25 7 21 0 0 46 29 28
2014 PC-03 8 40 24 16 8 4 0 50 25 25
2011 PC 5 39 14 24 18 0 0 44 42 95
2011 PC-02 2 43 18 20 16 0 0 45 36 44
2011 PC-03 8 29 11 32 21 0 0 37 53 38
2008 PC 13 50 12 17 6 3 0 64 24 78
2008 PC-02 8 54 13 21 4 0 0 63 25 24
2008 PC-03 11 50 8 19 8 3 0 63 29 36
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 20 53 18 5 2 1 0 74 7 93
2017 PC-02 15 63 17 3 0 3 0 80 3 33
2017 PC-03 19 52 23 6 0 0 0 71 6 47
2014 PC 20 55 13 4 6 1 0 76 11 67
2014 PC-02 14 61 14 4 4 4 0 78 7 28
2014 PC-03 12 60 12 8 8 0 0 72 16 25
2011 PC 17 49 14 13 6 1 0 67 19 95
2011 PC-02 16 48 14 16 5 2 0 65 21 44
2011 PC-03 18 50 13 11 8 0 0 68 18 38

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 51 34 12 1 0 2 0 87 1 93
2017 PC-02 47 39 9 3 0 3 0 88 3 33
2017 PC-03 52 34 13 0 0 2 0 87 0 47
2014 PC 34 54 6 1 3 1 0 89 5 67
2014 PC-02 29 64 0 4 4 0 0 93 7 28
2014 PC-03 32 52 8 0 4 4 0 88 4 25
2011 PC 41 39 15 1 2 2 0 82 3 95
2011 PC-02 41 34 20 0 2 2 0 77 2 44
2011 PC-03 39 45 11 3 3 0 0 84 5 38

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 38 43 10 5 1 1 2 83 7 92
2017 PC-02 37 47 3 6 0 3 3 91 6 33
2017 PC-03 32 45 17 6 0 0 0 76 6 46
2014 PC 25 51 9 6 4 3 1 80 11 67
2014 PC-02 21 50 14 4 7 4 0 74 11 28
2014 PC-03 24 56 8 4 4 4 0 83 8 25
2011 PC 26 35 18 8 7 5 0 64 17 95
2011 PC-02 25 39 14 9 9 5 0 67 19 44
2011 PC-03 21 34 21 11 5 8 0 60 17 38
2008 PC 27 42 8 13 5 4 1 73 19 78
2008 PC-02 17 46 8 17 13 0 0 63 29 24
2008 PC-03 28 47 6 17 0 3 0 77 17 36

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 26 40 15 8 3 7 1 71 12 92
2017 PC-02 18 39 18 13 3 6 3 62 18 33
2017 PC-03 24 40 17 6 2 9 0 72 9 46
2014 PC 21 49 24 1 4 0 0 70 6 67
2014 PC-02 14 57 21 0 7 0 0 71 7 28
2014 PC-03 24 40 32 4 0 0 0 64 4 25
2011 PC 16 31 22 16 11 4 1 49 28 95
2011 PC-02 9 41 25 9 7 9 0 55 18 44
2011 PC-03 21 16 18 26 16 0 3 38 43 38

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 23 22 18 15 6 12 3 53 25 93
2017 PC-02 23 30 9 15 3 15 6 66 23 33
2017 PC-03 21 19 21 19 8 11 0 45 31 47
2014 PC 14 21 22 6 16 19 1 44 28 67
2014 PC-02 14 11 25 7 21 21 0 32 36 28
2014 PC-03 4 28 32 8 12 16 0 38 24 25
2011 PC 9 16 20 16 23 16 0 30 46 95
2011 PC-02 5 23 20 16 18 18 0 33 42 44
2011 PC-03 13 8 16 18 29 16 0 25 56 38

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 62 19 4 8 1 4 3 86 9 93
2017 PC-02 61 18 3 6 0 3 9 90 7 33
2017 PC-03 64 19 4 8 2 3 0 85 11 47
2014 PC 57 31 4 4 1 1 0 89 6 67
2014 PC-02 64 25 4 7 0 0 0 89 7 28
2014 PC-03 44 44 8 0 4 0 0 88 4 25

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 62 23 3 3 1 4 3 92 5 92
2017 PC-02 64 21 0 3 0 3 9 97 3 33
2017 PC-03 59 30 2 4 2 3 0 91 7 46
2014 PC 75 24 0 1 0 0 0 99 1 67
2014 PC-02 79 21 0 0 0 0 0 100 0 28
2014 PC-03 64 32 0 4 0 0 0 96 4 25
2011 PC 73 17 2 0 1 4 3 97 1 95
2011 PC-02 77 14 5 0 0 2 2 95 0 44
2011 PC-03 68 18 0 0 3 5 5 97 3 38
2008 PC 71 19 3 4 1 0 3 92 5 78
2008 PC-02 71 25 4 0 0 0 0 96 0 24
2008 PC-03 64 19 3 8 3 0 3 86 11 36

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 23 32 18 14 6 6 1 59 22 93
2017 PC-02 18 45 16 6 6 6 3 69 13 33
2017 PC-03 24 25 23 21 4 3 0 50 26 47
2014 PC 30 49 6 7 7 0 0 79 15 67
2014 PC-02 18 50 7 11 14 0 0 68 25 28
2014 PC-03 36 52 4 8 0 0 0 88 8 25
2011 PC 28 38 13 11 11 0 0 66 21 95
2011 PC-02 32 34 14 9 11 0 0 66 20 44
2011 PC-03 29 37 13 8 13 0 0 66 21 38
2008 PC 37 37 13 5 6 1 0 75 12 78
2008 PC-02 25 42 21 4 8 0 0 67 13 24
2008 PC-03 42 36 11 3 8 0 0 78 11 36

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 9 34 15 21 13 8 1 47 37 93
2017 PC-02 3 33 13 18 18 12 3 42 42 33
2017 PC-03 11 33 15 27 8 5 0 46 38 47
2014 PC 12 30 15 19 21 3 0 43 41 67
2014 PC-02 4 29 14 7 39 7 0 35 50 28
2014 PC-03 12 36 16 28 8 0 0 48 36 25
2011 PC 11 28 12 22 25 1 1 40 48 95
2011 PC-02 11 32 7 18 30 2 0 44 49 44
2011 PC-03 11 29 16 24 18 0 3 41 43 38
2008 PC 14 40 12 18 15 1 0 55 34 78
2008 PC-02 8 29 17 17 25 4 0 39 43 24
2008 PC-03 17 42 8 19 14 0 0 58 33 36

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 26 35 25 10 1 3 0 63 11 93
2017 PC-02 21 36 23 15 0 6 0 60 16 33
2017 PC-03 21 38 28 8 2 2 0 61 11 47

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 37 40 13 1 1 7 1 83 2 93
2017 PC-02 24 39 16 3 3 12 3 74 7 33
2017 PC-03 37 45 14 0 0 4 0 85 0 47
2014 PC 39 37 16 4 1 1 0 77 6 67
2014 PC-02 25 43 18 11 4 0 0 68 14 28
2014 PC-03 40 36 20 0 0 4 0 79 0 25

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 40 41 8 2 1 6 1 88 3 93
2017 PC-02 27 58 3 3 3 3 3 91 6 33
2017 PC-03 44 34 13 2 0 6 0 84 2 47
2014 PC 40 39 15 3 3 0 0 79 6 67
2014 PC-02 29 46 14 4 7 0 0 75 11 28
2014 PC-03 48 28 20 4 0 0 0 76 4 25
2011 PC 25 49 15 3 6 1 0 76 10 95
2011 PC-02 20 57 9 5 7 2 0 79 12 44
2011 PC-03 26 47 18 3 5 0 0 74 8 38

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 54 37 5 4 0 0 0 90 4 92
2017 PC-02 57 37 3 3 0 0 0 94 3 32
2017 PC-03 47 40 6 6 0 0 0 87 6 47
2014 PC 55 30 7 6 1 0 0 85 7 67
2014 PC-02 50 25 11 11 4 0 0 75 14 28
2014 PC-03 52 40 8 0 0 0 0 92 0 25
2011 PC 41 42 5 5 6 0 0 83 12 95
2011 PC-02 48 34 7 7 5 0 0 82 11 44
2011 PC-03 37 47 5 5 5 0 0 84 11 38
2008 PC 47 42 5 5 0 0 0 90 5 78
2008 PC-02 42 42 13 4 0 0 0 83 4 24
2008 PC-03 36 53 3 8 0 0 0 89 8 36

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 38 42 9 6 3 1 0 81 10 93
2017 PC-02 49 39 3 6 3 0 0 88 9 33
2017 PC-03 25 48 16 4 4 2 0 75 9 47
2014 PC 36 43 7 6 7 0 0 79 13 67
2014 PC-02 25 54 7 4 11 0 0 79 14 28
2014 PC-03 32 40 12 12 4 0 0 72 16 25
2011 PC 28 38 17 6 11 0 0 66 17 95
2011 PC-02 34 34 11 11 9 0 0 68 20 44
2011 PC-03 18 37 29 3 13 0 0 55 16 38

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 39 42 11 6 2 0 0 81 8 93
2017 PC-02 46 33 12 6 3 0 0 79 9 33
2017 PC-03 30 52 13 4 2 0 0 81 6 47
2014 PC 36 42 13 3 6 0 0 78 9 67
2014 PC-02 25 50 14 0 11 0 0 75 11 28
2014 PC-03 32 40 20 8 0 0 0 72 8 25
2011 PC 36 35 12 7 11 0 0 71 18 95
2011 PC-02 43 30 7 11 9 0 0 73 20 44
2011 PC-03 26 39 18 5 11 0 0 66 16 38
2008 PC 50 32 10 3 4 1 0 83 6 78
2008 PC-02 42 42 8 4 4 0 0 83 8 24
2008 PC-03 42 33 14 3 6 3 0 77 9 36

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 32 35 15 6 5 6 0 71 12 93
2017 PC-02 33 31 22 6 3 6 0 68 9 33
2017 PC-03 27 38 15 8 6 4 0 69 15 47
2014 PC 33 37 18 4 6 1 0 71 11 67
2014 PC-02 21 36 21 7 11 4 0 59 19 28
2014 PC-03 40 32 24 4 0 0 0 72 4 25
2011 PC 29 31 14 15 8 3 0 62 24 95
2011 PC-02 39 23 11 16 11 0 0 61 27 44
2011 PC-03 21 32 18 16 5 8 0 57 23 38
2008 PC 40 24 19 8 4 5 0 68 12 78
2008 PC-02 38 25 17 8 8 4 0 65 17 24
2008 PC-03 36 22 25 8 3 6 0 62 12 36
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 PC 11 44 45 93
2017 PC-02 12 43 45 33
2017 PC-03 8 45 46 47
2014 PC 25 27 48 67
2014 PC-02 32 14 54 28
2014 PC-03 12 40 48 25
2011 PC 29 33 38 95
2011 PC-02 32 27 41 44
2011 PC-03 21 42 37 38

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 PC 10 10 60 0 20 0 10
2014 PC 6 41 23 12 9999 18 17
2011 PC 7 7 64 14 9999 7 28
2011 PC-02 0 14 57 21 9999 7 14
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PC 12 88 93
2017 PC-03 18 82 47
2014 PC 9 91 67

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 PC 61 11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 PC 44 11

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 PC 62 11

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 PC 47 11

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 PC 55 11

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 PC 53 11

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 PC 44 11

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 PC 47 11

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 PC 0 11

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PC 100 0 11

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 9 16 11 5 0 45 15 61 13 92
2017 PC-02 3 15 9 9 0 33 32 50 25 33
2017 PC-03 11 17 15 4 0 47 6 60 9 46
2014 PC 15 15 15 6 4 27 18 54 19 67
2014 PC-02 14 14 11 7 7 29 18 53 27 28
2014 PC-03 8 12 24 8 0 28 20 38 15 25

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 27 40 13 2 1 15 2 81 4 92
2017 PC-02 15 40 12 6 3 18 6 73 12 33
2017 PC-03 33 42 15 0 0 11 0 84 0 46
2014 PC 24 36 18 9 3 9 1 67 13 67
2014 PC-02 25 32 14 14 4 11 0 64 20 28
2014 PC-03 12 36 28 8 0 12 4 57 10 25
2011 PC 25 32 19 7 6 11 0 64 15 95
2011 PC-02 20 45 11 9 7 7 0 71 17 44
2011 PC-03 26 24 29 5 5 11 0 56 12 38
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 29 52 12 2 0 2 3 85 2 93
2017 PC-02 33 37 15 6 0 3 6 77 7 33
2017 PC-03 26 63 10 0 0 0 0 90 0 47
2014 PC 23 60 9 7 0 0 1 83 8 67
2014 PC-02 21 54 14 11 0 0 0 75 11 28
2014 PC-03 16 68 8 8 0 0 0 84 8 25
2011 PC 24 55 9 8 1 0 2 81 10 95
2011 PC-02 18 55 18 7 2 0 0 73 9 44
2011 PC-03 29 61 3 8 0 0 0 89 8 38
2008 PC 22 54 9 13 1 1 0 77 14 78
2008 PC-02 13 54 13 13 4 4 0 70 17 24
2008 PC-03 17 67 8 8 0 0 0 83 8 36

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 6 23 21 9 1 31 8 48 16 93
2017 PC-02 9 27 7 12 0 33 12 66 21 33
2017 PC-03 6 22 29 9 0 30 4 43 13 47
2014 PC 9 22 16 7 6 30 9 51 22 67
2014 PC-02 7 25 11 11 7 32 7 53 29 28
2014 PC-03 8 24 16 8 4 32 8 53 20 25
2011 PC 8 23 17 6 4 28 13 54 18 95
2011 PC-02 9 18 25 7 5 32 5 43 18 44
2011 PC-03 11 26 11 8 0 26 18 67 14 38

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 41 36 7 2 0 10 4 89 2 93
2017 PC-02 30 40 12 0 0 12 6 86 0 33
2017 PC-03 45 35 6 2 0 9 2 91 2 47
2014 PC 49 36 4 1 1 6 1 92 3 67
2014 PC-02 50 32 4 4 4 7 0 88 8 28
2014 PC-03 40 48 8 0 0 4 0 92 0 25
2011 PC 39 38 9 3 1 5 4 85 5 95
2011 PC-02 43 32 9 0 2 9 5 87 3 44
2011 PC-03 45 37 13 3 0 3 0 84 3 38
2008 PC 36 42 8 4 1 9 0 86 6 78
2008 PC-02 25 50 0 8 4 13 0 86 14 24
2008 PC-03 36 50 6 3 0 6 0 91 3 36

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 27 37 7 5 3 17 4 80 11 93
2017 PC-02 24 31 9 3 3 24 6 79 8 33
2017 PC-03 27 40 6 6 4 14 2 80 13 47
2014 PC 34 42 7 1 3 10 1 86 5 67
2014 PC-02 32 32 7 4 4 21 0 82 9 28
2014 PC-03 24 60 12 0 0 4 0 88 0 25
2011 PC 26 39 12 8 6 6 2 71 16 95
2011 PC-02 30 34 14 5 9 9 0 70 15 44
2011 PC-03 29 39 11 11 5 5 0 72 17 38
2008 PC 40 33 12 5 3 8 0 79 8 78
2008 PC-02 29 42 4 4 8 13 0 81 14 24
2008 PC-03 39 33 17 8 0 3 0 74 9 36
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PC 9 91 93

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 12 12 16 2 1 45 12 55 7 93
2017 PC-02 6 12 9 6 3 41 23 49 25 33
2017 PC-03 13 13 23 0 0 46 6 53 0 47
2014 PC 9 9 18 3 0 40 21 46 8 67
2014 PC-02 4 7 14 7 0 46 21 33 22 28
2014 PC-03 4 12 24 0 0 36 24 40 0 25

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 31 30 15 3 1 17 2 76 5 93
2017 PC-02 21 25 12 6 3 27 6 68 13 33
2017 PC-03 30 38 16 0 0 15 0 81 0 47
2014 PC 24 40 13 3 1 15 3 78 5 67
2014 PC-02 18 36 14 4 4 21 4 71 10 28
2014 PC-03 16 44 20 0 0 16 4 75 0 25
2011 PC 31 41 18 3 2 5 0 76 6 95
2011 PC-02 25 52 11 5 2 5 0 81 7 44
2011 PC-03 29 32 29 3 3 5 0 64 6 38
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 20 27 23 8 20 1 0 48 29 93
2017 PC-02 18 24 29 12 15 3 0 43 28 33
2017 PC-03 23 33 17 4 23 0 0 56 27 47

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 17 29 30 17 6 0 0 46 24 93
2017 PC-02 21 30 25 18 6 0 0 51 24 33
2017 PC-03 15 26 38 17 4 0 0 41 22 47

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 20 31 29 13 4 2 1 53 17 93
2017 PC-02 30 33 25 9 0 0 3 65 9 33
2017 PC-03 17 28 31 17 4 3 0 46 22 47

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 29 30 21 12 5 2 2 61 18 93
2017 PC-02 30 33 19 3 9 0 6 67 13 33
2017 PC-03 27 30 23 13 4 3 0 59 17 47

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 47 27 14 2 3 0 6 79 6 93
2017 PC-02 52 30 9 0 0 0 9 90 0 33
2017 PC-03 48 27 13 5 4 0 3 78 9 47

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 32 29 23 13 2 0 0 62 15 93
2017 PC-02 40 33 18 9 0 0 0 73 9 33
2017 PC-03 27 33 27 13 0 0 0 60 13 47

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 28 39 24 5 2 0 1 68 7 93
2017 PC-02 21 49 24 6 0 0 0 70 6 33
2017 PC-03 26 34 29 6 4 0 0 60 10 47

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 26 37 22 8 4 2 1 65 12 93
2017 PC-02 24 42 19 9 0 6 0 70 10 33
2017 PC-03 25 36 24 6 8 0 0 62 15 47

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 27 41 22 7 2 0 1 69 10 93
2017 PC-02 27 52 18 3 0 0 0 79 3 33
2017 PC-03 21 36 28 10 4 0 0 57 15 47

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 28 32 27 6 6 0 1 60 13 93
2017 PC-02 33 31 30 0 6 0 0 64 6 33
2017 PC-03 21 33 27 13 6 0 0 54 19 47

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 58 24 15 3 0 0 0 82 3 92
2017 PC-02 53 28 16 3 0 0 0 81 3 32
2017 PC-03 58 23 15 4 0 0 0 81 4 47

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 80 14 4 0 0 2 1 96 0 93
2017 PC-02 85 6 6 0 0 3 0 94 0 33
2017 PC-03 75 19 3 0 0 2 2 97 0 47

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 66 24 9 0 0 0 1 91 0 93
2017 PC-02 60 25 15 0 0 0 0 85 0 33
2017 PC-03 63 28 7 0 0 0 2 93 0 47

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 68 22 8 1 0 0 1 90 1 93
2017 PC-02 58 30 12 0 0 0 0 88 0 33
2017 PC-03 72 15 8 2 0 0 2 89 2 47

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 58 12 2 0 2 0 26 94 3 91
2017 PC-02 59 3 0 0 0 0 38 100 0 32
2017 PC-03 54 17 4 0 2 0 22 92 3 46

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 64 26 6 1 1 0 2 91 2 92
2017 PC-02 60 31 9 0 0 0 0 91 0 33
2017 PC-03 67 24 4 2 0 0 2 93 2 46

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 63 19 6 7 2 0 1 84 10 93
2017 PC-02 49 21 12 12 6 0 0 70 18 33
2017 PC-03 70 22 4 2 0 0 2 94 2 47

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 62 18 16 2 0 0 1 82 2 93
2017 PC-02 61 15 24 0 0 0 0 76 0 33
2017 PC-03 57 22 15 4 0 0 2 81 4 47

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 9 37 43 10 1 0 1 46 11 93
2017 PC-02 6 44 43 6 0 0 0 50 6 33
2017 PC-03 11 30 45 10 2 0 2 42 13 47

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 5 13 35 32 14 0 0 46 18 93
2017 PC-02 3 12 42 27 16 0 0 43 15 33
2017 PC-03 8 10 32 34 15 0 0 49 19 47

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 18 38 17 13 2 11 1 64 17 93
2017 PC-02 15 47 9 18 0 7 3 69 20 33
2017 PC-03 19 36 23 10 2 10 0 61 14 47

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 19 47 16 11 2 4 1 70 13 93
2017 PC-02 18 50 9 15 0 6 3 74 16 33
2017 PC-03 19 44 21 8 4 4 0 65 13 47
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 PC 9 91 93
2014 PC 9 91 67
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 31 28 15 13 9 5 0 32 68 93
2017 PC-02 24 31 9 15 12 9 0 26 74 33
2017 PC-03 36 24 19 10 9 3 0 37 63 47

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 PC 15 59
2017 PC-02 18 22
2017 PC-03 11 28

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 PC 34 59
2017 PC-02 47 22
2017 PC-03 24 28

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 PC 8 59
2017 PC-02 4 22
2017 PC-03 11 28

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 PC 62 59
2017 PC-02 51 22
2017 PC-03 68 28

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 PC 22 59
2017 PC-02 27 22
2017 PC-03 21 28

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 PC 33 59
2017 PC-02 35 22
2017 PC-03 35 28

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 PC 8 47 23 8 5 8 60
2017 PC-02 9 51 23 4 4 9 22
2017 PC-03 7 49 23 11 0 10 29

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 7 20 20 21 23 3 5 29 49 60
2017 PC-02 13 31 25 13 13 0 4 47 28 22
2017 PC-03 3 15 13 21 38 7 3 20 65 29

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 PC 2 7 10 14 48 5 15 10 78 60
2017 PC-02 4 9 4 14 50 4 13 16 79 22
2017 PC-03 0 3 13 11 52 7 14 4 79 29
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