2017 Public Service Employee Survey Results for Transport Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - AO

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	7	43	9	23	18	0	50	41	234
2017	AO-02	8	46	0	38	8	0	54	46	13
2017	AO-03	6	40	12	21	22	0	46	42	165
2017	AO-04	3	54	3	30	11	0	57	41	37
2014	AO	7	42	10	22	19	0	49	41	242
2014	AO-01	7	73	0	13	7	0	80	20	15
2014	AO-02	0	46	8	38	8	0	46	46	13
2014	AO-03	7	39	10	24	21	0	45	45	166
2014	AO-04	10	44	13	15	18	0	54	33	39
2011	AO	16	45	7	19	13	1	61	32	274
2011	AO-02	15	53	6	12	15	0	68	26	34
2011	AO-03	13	43	8	20	15	1	56	35	171
2011	AO-04	7	54	2	29	5	2	63	35	41
2011	AO-05	50	22	11	6	11	0	72	17	18
2008	AO	14	50	6	18	11	0	64	30	239
2008	AO-02	14	52	7	20	8	0	66	27	92
2008	AO-03	7	43	7	23	19	0	51	42	69
2008	AO-04	9	58	6	18	9	0	67	27	33
2008	AO-05	29	54	0	4	13	0	83	17	24

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	57	26	5	5	3	2	1	86	9	233
2017	AO-02	38	38	15	0	0	8	0	83	0	13
2017	AO-03	56	27	4	5	4	2	2	87	9	164
2017	AO-04	62	24	5	5	3	0	0	86	8	37
2014	AO	57	25	8	3	2	2	2	85	6	242
2014	AO-01	73	13	0	7	0	7	0	93	7	15
2014	AO-02	77	8	15	0	0	0	0	85	0	13
2014	AO-03	54	27	9	4	3	2	2	84	7	166
2014	AO-04	62	31	3	0	3	0	3	95	3	39
2011	AO	64	22	5	3	3	1	1	88	6	274
2011	AO-02	65	29	0	0	3	0	3	97	3	34
2011	AO-03	61	22	8	2	4	2	1	85	7	171
2011	AO-04	66	20	2	5	2	0	5	90	8	41
2011	AO-05	67	28	0	6	0	0	0	94	6	18
2008	AO	59	30	5	2	3	0	1	91	5	239
2008	AO-02	63	28	4	1	2	0	1	92	3	92
2008	AO-03	52	32	6	4	4	0	1	85	9	69
2008	AO-04	61	27	6	0	3	0	3	91	3	33
2008	AO-05	75	17	4	0	4	0	0	92	4	24

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	64	15	9	4	6	0	1	80	11	234
2017	AO-02	69	23	0	8	0	0	0	92	8	13
2017	AO-03	65	15	9	4	4	1	2	82	9	165
2017	AO-04	57	16	11	5	11	0	0	73	16	37
2014	AO	64	17	6	7	4	0	2	83	11	242
2014	AO-01	87	13	0	0	0	0	0	100	0	15
2014	AO-02	77	8	15	0	0	0	0	85	0	13
2014	AO-03	60	17	7	8	4	0	4	80	13	166
2014	AO-04	69	18	0	5	8	0	0	87	13	39
2011	AO	60	20	7	6	4	0	2	82	10	274
2011	AO-02	59	29	3	6	0	0	3	91	6	34
2011	AO-03	58	18	10	6	5	0	2	78	12	171
2011	AO-04	63	22	2	5	5	0	2	88	10	41
2011	AO-05	67	28	6	0	0	0	0	94	0	18
2008	AO	59	19	10	6	4	0	2	80	10	238
2008	AO-02	68	19	7	4	0	0	2	89	4	91
2008	AO-03	43	22	13	13	6	0	3	67	19	69
2008	AO-04	61	15	18	3	3	0	0	76	6	33
2008	AO-05	71	13	4	0	13	0	0	83	13	24

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	20	37	8	16	19	57	35	234
2017	AO-02	15	62	0	15	8	77	23	13
2017	AO-03	18	36	8	18	19	55	37	165
2017	AO-04	22	41	5	11	22	62	32	37
2014	AO	20	37	10	17	16	57	33	242
2014	AO-01	13	47	13	20	7	60	27	15
2014	AO-02	15	15	15	31	23	31	54	13
2014	AO-03	19	37	12	16	15	57	31	166
2014	AO-04	28	31	0	18	23	59	41	39
2011	AO	22	39	13	15	11	61	26	274
2011	AO-02	15	38	12	24	12	53	35	34
2011	AO-03	18	39	17	15	12	56	27	171
2011	AO-04	24	44	5	15	12	68	27	41
2011	AO-05	56	28	0	17	0	83	17	18

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	3	16	13	24	43	0	0	19	68	234
2017	AO-02	0	15	46	31	8	0	0	15	38	13
2017	AO-03	4	12	12	26	47	0	0	15	73	165
2017	AO-04	3	19	8	16	54	0	0	22	70	37
2014	AO	8	24	11	26	31	0	0	32	57	242
2014	AO-01	33	47	13	7	0	0	0	80	7	15
2014	AO-02	8	15	15	54	8	0	0	23	62	13
2014	AO-03	7	20	10	26	37	1	0	27	63	166
2014	AO-04	5	31	18	18	28	0	0	36	46	39
2011	AO	14	35	12	23	16	0	0	49	39	274
2011	AO-02	18	29	21	15	18	0	0	47	32	34
2011	AO-03	9	34	12	26	18	0	1	44	45	171
2011	AO-04	17	41	10	20	12	0	0	59	32	41
2011	AO-05	28	44	6	11	11	0	0	72	22	18
2008	AO	22	40	14	16	8	0	0	62	25	237
2008	AO-02	12	42	19	19	9	0	0	54	27	91
2008	AO-03	25	32	12	18	13	0	0	57	31	68
2008	AO-04	18	48	15	15	3	0	0	67	18	33
2008	AO-05	50	29	4	8	8	0	0	79	17	24

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	35	42	13	9	2	0	77	10	233
2017	AO-02	46	31	15	8	0	0	77	8	13
2017	AO-03	30	44	13	10	2	0	74	12	164
2017	AO-04	41	38	14	5	3	0	78	8	37
2014	AO	45	37	7	7	4	0	82	11	242
2014	AO-01	93	7	0	0	0	0	100	0	15
2014	AO-02	54	38	0	0	8	0	92	8	13
2014	AO-03	40	37	9	9	5	0	77	14	166
2014	AO-04	33	54	5	8	0	0	87	8	39
2011	AO	42	38	9	6	5	0	80	11	274
2011	AO-02	38	47	6	9	0	0	85	9	34
2011	AO-03	42	37	9	6	5	0	79	12	171
2011	AO-04	29	51	10	2	7	0	80	10	41
2011	AO-05	56	22	11	6	6	0	78	11	18
2008	AO	39	40	8	9	4	0	79	13	239
2008	AO-02	30	49	11	8	2	0	79	10	92
2008	AO-03	39	33	7	14	6	0	72	20	69
2008	AO-04	48	30	9	6	3	3	81	9	33
2008	AO-05	50	33	4	8	4	0	83	13	24

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	44	35	8	9	4	79	13	232
2017	AO-02	62	23	15	0	0	85	0	13
2017	AO-03	40	36	7	12	5	75	17	163
2017	AO-04	46	43	5	3	3	89	5	37
2014	AO	50	31	5	8	7	80	14	242
2014	AO-01	100	0	0	0	0	100	0	15
2014	AO-02	46	38	8	0	8	85	8	13
2014	AO-03	46	33	6	8	8	78	16	166
2014	AO-04	38	38	5	13	5	77	18	39
2011	AO	49	36	7	4	3	85	7	274
2011	AO-02	38	53	0	6	3	91	9	34
2011	AO-03	50	33	9	5	4	83	8	171
2011	AO-04	41	44	10	2	2	85	5	41
2011	AO-05	44	44	6	6	0	89	6	18
2008	AO	46	38	7	5	3	85	8	239
2008	AO-02	42	45	7	2	4	87	7	92
2008	AO-03	51	30	7	7	4	81	12	69
2008	AO-04	42	39	6	12	0	82	12	33
2008	AO-05	50	38	8	0	4	88	4	24

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	21	37	14	16	11	0	59	27	233
2017	AO-02	15	54	0	23	8	0	69	31	13
2017	AO-03	17	37	17	17	12	1	54	29	164
2017	AO-04	24	41	11	14	11	0	65	24	37
2014	AO	24	44	13	12	6	0	69	18	241
2014	AO-01	40	53	0	7	0	0	93	7	15
2014	AO-02	31	31	8	23	8	0	62	31	13
2014	AO-03	20	47	15	11	6	1	67	18	166
2014	AO-04	37	34	13	11	5	0	71	16	38

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	38	38	11	6	6	0	0	77	12	232
2017	AO-02	54	23	23	0	0	0	0	77	0	13
2017	AO-03	35	43	10	7	5	0	1	79	12	164
2017	AO-04	36	36	17	0	11	0	0	72	11	36
2014	AO	34	38	13	11	5	0	0	72	15	242
2014	AO-01	67	33	0	0	0	0	0	100	0	15
2014	AO-02	46	15	15	23	0	0	0	62	23	13
2014	AO-03	30	39	17	10	4	0	1	69	14	166
2014	AO-04	36	38	3	13	10	0	0	74	23	39
2011	AO	28	36	11	14	10	0	0	65	24	273
2011	AO-02	39	27	9	21	3	0	0	67	24	33
2011	AO-03	26	38	13	12	11	1	0	65	22	171
2011	AO-04	17	37	7	22	17	0	0	54	39	41
2011	AO-05	33	33	11	17	6	0	0	67	22	18

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	33	28	8	16	14	0	0	62	30	233
2017	AO-02	38	23	8	15	8	8	0	67	25	13
2017	AO-03	29	27	10	18	16	0	1	56	34	164
2017	AO-04	35	35	3	16	11	0	0	70	27	37
2014	AO	39	33	7	11	9	0	0	73	20	242
2014	AO-01	73	20	7	0	0	0	0	93	0	15
2014	AO-02	46	15	15	8	15	0	0	62	23	13
2014	AO-03	34	37	8	12	8	1	0	72	20	166
2014	AO-04	46	28	0	15	10	0	0	74	26	39
2011	AO	30	34	5	15	15	0	1	64	30	273
2011	AO-02	18	45	9	15	12	0	0	64	27	33
2011	AO-03	28	31	6	14	20	0	1	60	34	171
2011	AO-04	29	37	5	20	10	0	0	66	29	41
2011	AO-05	50	39	0	11	0	0	0	89	11	18
2008	AO	40	33	5	12	10	0	0	73	21	239
2008	AO-02	39	39	4	11	7	0	0	78	17	92
2008	AO-03	36	29	7	13	13	0	1	66	26	69
2008	AO-04	48	33	6	3	9	0	0	82	12	33
2008	AO-05	42	29	4	13	13	0	0	71	25	24

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	16	47	15	11	11	0	63	22	234
2017	AO-02	23	54	15	0	8	0	77	8	13
2017	AO-03	12	46	18	12	12	0	58	24	165
2017	AO-04	19	49	8	11	14	0	68	24	37
2014	AO	19	41	15	11	14	0	61	25	241
2014	AO-01	47	53	0	0	0	0	100	0	15
2014	AO-02	33	50	0	8	8	0	83	17	12
2014	AO-03	12	40	17	15	15	0	52	30	166
2014	AO-04	28	41	13	3	15	0	69	18	39
2011	AO	20	32	14	17	17	0	52	34	273
2011	AO-02	21	33	9	24	12	0	55	36	33
2011	AO-03	16	29	18	17	20	0	45	37	171
2011	AO-04	5	56	7	17	15	0	61	32	41
2011	AO-05	50	22	6	11	11	0	72	22	18
2008	AO	22	39	12	14	14	0	61	27	237
2008	AO-02	13	41	15	18	13	0	54	31	91
2008	AO-03	23	32	13	16	16	0	55	32	69
2008	AO-04	24	42	6	12	12	3	69	25	33
2008	AO-05	38	42	4	0	17	0	79	17	24

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	15	41	18	12	13	0	0	57	25	234
2017	AO-02	15	54	15	15	0	0	0	69	15	13
2017	AO-03	16	39	19	12	13	1	0	55	26	165
2017	AO-04	8	46	19	5	22	0	0	54	27	37
2014	AO	12	36	24	13	14	0	0	49	28	242
2014	AO-01	47	33	20	0	0	0	0	80	0	15
2014	AO-02	15	23	15	23	23	0	0	38	46	13
2014	AO-03	7	39	24	14	15	1	1	46	30	166
2014	AO-04	21	31	26	8	15	0	0	51	23	39
2011	AO	11	30	22	16	21	1	0	41	37	274
2011	AO-02	12	38	18	15	15	3	0	52	30	34
2011	AO-03	11	26	25	14	23	1	0	38	38	171
2011	AO-04	2	39	12	27	20	0	0	41	46	41
2011	AO-05	22	17	22	17	22	0	0	39	39	18

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	14	40	16	18	12	55	30	233
2017	AO-02	23	69	8	0	0	92	0	13
2017	AO-03	11	40	18	19	13	51	32	164
2017	AO-04	11	38	14	22	16	49	38	37

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	19	43	13	15	9	1	0	63	24	233
2017	AO-02	23	69	8	0	0	0	0	92	0	13
2017	AO-03	16	44	14	16	10	1	1	60	26	165
2017	AO-04	25	36	11	17	11	0	0	61	28	36
2014	AO	16	43	17	16	7	1	0	60	23	242
2014	AO-01	20	67	13	0	0	0	0	87	0	15
2014	AO-02	23	46	8	15	8	0	0	69	23	13
2014	AO-03	13	43	17	18	8	1	0	56	27	166
2014	AO-04	26	36	18	13	5	3	0	63	18	39
2011	AO	18	35	16	16	15	1	0	54	31	274
2011	AO-02	18	35	26	9	12	0	0	53	21	34
2011	AO-03	15	33	13	19	18	1	0	49	37	171
2011	AO-04	10	41	22	10	15	2	0	53	25	41
2011	AO-05	50	33	6	11	0	0	0	83	11	18
2008	AO	22	34	19	10	13	2	0	57	24	238
2008	AO-02	12	31	27	14	13	2	0	44	28	91
2008	AO-03	22	39	14	6	19	0	0	61	25	69
2008	AO-04	30	24	18	9	12	6	0	58	23	33
2008	AO-05	46	33	13	0	8	0	0	79	8	24

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	18	37	16	17	12	55	29	233
2017	AO-02	8	85	8	0	0	92	0	13
2017	AO-03	16	32	21	19	13	48	32	165
2017	AO-04	17	44	6	14	19	61	33	36

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	38	34	15	8	6	72	13	233
2017	AO-02	46	38	15	0	0	85	0	13
2017	AO-03	35	32	18	9	7	66	16	164
2017	AO-04	38	43	8	5	5	81	11	37
2014	AO	49	31	11	5	5	80	10	241
2014	AO-01	80	20	0	0	0	100	0	15
2014	AO-02	69	23	8	0	0	92	0	13
2014	AO-03	42	33	12	7	6	76	13	165
2014	AO-04	51	31	15	3	0	82	3	39
2011	AO	47	29	10	11	3	76	14	274
2011	AO-02	47	32	12	9	0	79	9	34
2011	AO-03	46	24	12	13	5	70	18	171
2011	AO-04	37	49	2	10	2	85	12	41
2011	AO-05	56	33	11	0	0	89	0	18

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	16	39	17	13	16	0	55	28	232
2017	AO-02	15	69	15	0	0	0	85	0	13
2017	AO-03	13	37	17	14	18	0	51	32	163
2017	AO-04	11	32	24	16	16	0	43	32	37
2014	AO	14	36	17	21	12	1	50	33	242
2014	AO-01	33	27	27	7	0	7	64	7	15
2014	AO-02	23	23	15	23	15	0	46	38	13
2014	AO-03	9	36	17	24	14	1	45	38	166
2014	AO-04	15	44	15	13	13	0	59	26	39
2011	AO	13	35	19	16	16	0	49	33	274
2011	AO-02	9	41	24	9	18	0	50	26	34
2011	AO-03	11	29	21	18	20	0	40	39	171
2011	AO-04	12	49	10	20	10	0	61	29	41
2011	AO-05	39	33	17	11	0	0	72	11	18

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	20	32	18	14	16	0	52	30	233
2017	AO-02	23	54	15	8	0	0	77	8	13
2017	AO-03	18	30	22	13	16	0	48	30	164
2017	AO-04	16	35	8	19	22	0	51	41	37
2014	AO	17	27	21	18	17	1	44	35	242
2014	AO-01	27	33	13	27	0	0	60	27	15
2014	AO-02	31	23	0	23	23	0	54	46	13
2014	AO-03	11	26	25	18	19	1	37	38	166
2014	AO-04	23	31	18	15	13	0	54	28	39

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	16	30	20	16	18	0	46	34	233
2017	AO-02	23	54	23	0	0	0	77	0	13
2017	AO-03	13	29	19	18	20	1	43	38	164
2017	AO-04	8	32	27	14	19	0	41	32	37
2014	AO	14	29	18	19	19	0	44	38	242
2014	AO-01	47	40	13	0	0	0	87	0	15
2014	AO-02	31	15	8	23	23	0	46	46	13
2014	AO-03	10	28	19	22	21	1	38	43	166
2014	AO-04	15	28	23	13	21	0	44	33	39
2011	AO	18	31	19	15	17	0	49	32	274
2011	AO-02	26	26	24	12	9	3	55	21	34
2011	AO-03	14	32	21	15	18	0	46	33	171
2011	AO-04	15	27	10	20	29	0	41	49	41
2011	AO-05	33	28	17	17	6	0	61	22	18

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	27	43	14	9	6	0	71	15	233
2017	AO-02	23	62	8	8	0	0	85	8	13
2017	AO-03	23	45	15	9	7	1	69	17	164
2017	AO-04	27	38	19	8	8	0	65	16	37
2014	AO	27	43	14	10	7	0	69	17	242
2014	AO-01	67	33	0	0	0	0	100	0	15
2014	AO-02	31	54	0	8	8	0	85	15	13
2014	AO-03	21	42	18	11	8	0	63	19	166
2014	AO-04	26	49	10	13	3	0	74	15	39
2011	AO	29	37	13	13	8	0	66	22	273
2011	AO-02	36	33	12	9	9	0	70	18	33
2011	AO-03	23	41	13	16	8	0	64	23	171
2011	AO-04	24	32	17	15	12	0	56	27	41
2011	AO-05	50	28	11	0	11	0	78	11	18
2008	AO	30	41	14	8	7	0	71	15	239
2008	AO-02	23	47	16	10	4	0	70	14	92
2008	AO-03	30	38	17	6	9	0	68	14	69
2008	AO-04	42	21	15	12	9	0	64	21	33
2008	AO-05	38	42	4	8	8	0	79	17	24

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	22	25	27	14	12	0	0	47	26	234
2017	AO-02	31	31	15	15	8	0	0	62	23	13
2017	AO-03	24	25	30	12	9	1	0	49	21	165
2017	AO-04	11	22	22	19	27	0	0	32	46	37
2014	AO	14	31	24	17	14	0	0	45	31	242
2014	AO-01	27	47	20	7	0	0	0	73	7	15
2014	AO-02	31	54	0	8	8	0	0	85	15	13
2014	AO-03	14	30	25	17	13	0	0	44	31	166
2014	AO-04	5	26	28	21	21	0	0	31	41	39
2011	AO	13	34	19	17	17	0	0	47	34	274
2011	AO-02	9	50	9	24	9	0	0	59	32	34
2011	AO-03	14	35	20	16	15	0	0	49	31	171
2011	AO-04	7	22	12	22	37	0	0	29	59	41
2011	AO-05	17	22	33	17	11	0	0	39	28	18
2008	AO	9	32	23	21	15	0	0	41	36	239
2008	AO-02	7	43	25	17	7	0	1	51	24	92
2008	AO-03	9	25	23	25	19	0	0	33	43	69
2008	AO-04	9	15	12	33	30	0	0	24	64	33
2008	AO-05	0	33	25	21	21	0	0	33	42	24

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	16	28	35	12	4	1	3	17	46	234
2017	AO-02	0	8	31	38	23	0	0	62	8	13
2017	AO-03	15	33	33	12	3	1	3	16	49	165
2017	AO-04	30	27	41	3	0	0	0	3	57	37
2014	AO	19	33	32	11	3	1	1	14	53	242
2014	AO-01	0	7	33	33	27	0	0	60	7	15
2014	AO-02	15	31	31	15	8	0	0	23	46	13
2014	AO-03	19	36	30	11	2	1	2	13	56	166
2014	AO-04	28	28	41	0	0	3	0	0	58	39
2011	AO	28	36	25	8	1	0	2	9	65	274
2011	AO-02	29	32	29	6	0	0	3	6	64	34
2011	AO-03	26	37	27	6	2	0	1	8	64	171
2011	AO-04	46	32	12	7	0	0	2	8	80	41
2011	AO-05	11	44	28	11	0	0	6	12	59	18
2008	AO	17	39	29	10	3	1	2	13	58	239
2008	AO-02	12	42	29	11	2	1	2	13	56	92
2008	AO-03	22	42	20	9	6	1	0	15	65	69
2008	AO-04	21	45	27	6	0	0	0	6	67	33
2008	AO-05	21	25	46	8	0	0	0	8	46	24

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	19	23	31	16	6	2	3	23	45	232
2017	AO-02	0	31	38	8	15	8	0	25	33	13
2017	AO-03	20	25	29	17	6	1	2	23	46	163
2017	AO-04	27	22	30	14	3	0	5	17	51	37
2014	AO	25	27	28	12	5	1	1	18	54	241
2014	AO-01	0	13	13	27	40	7	0	71	14	15
2014	AO-02	15	31	23	23	8	0	0	31	46	13
2014	AO-03	25	26	33	10	3	1	2	13	53	165
2014	AO-04	41	33	10	15	0	0	0	15	74	39
2011	AO	43	27	16	8	4	0	1	13	71	274
2011	AO-02	41	24	15	9	9	0	3	18	67	34
2011	AO-03	43	29	15	8	4	0	1	12	73	171
2011	AO-04	63	24	12	0	0	0	0	0	88	41
2011	AO-05	28	28	28	17	0	0	0	17	56	18
2008	AO	28	35	22	8	5	1	2	13	65	239
2008	AO-02	21	34	30	10	2	1	2	12	56	92
2008	AO-03	32	33	19	6	7	1	1	13	67	69
2008	AO-04	42	39	12	6	0	0	0	6	82	33
2008	AO-05	38	29	17	8	8	0	0	17	67	24

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	24	35	23	11	4	1	2	16	60	234
2017	AO-02	8	15	46	23	0	8	0	25	25	13
2017	AO-03	26	35	22	10	4	1	2	14	63	165
2017	AO-04	27	35	24	8	5	0	0	14	62	37
2014	AO	32	34	22	9	2	1	1	11	67	241
2014	AO-01	13	20	33	27	0	0	7	29	36	15
2014	AO-02	15	54	8	23	0	0	0	23	69	13
2014	AO-03	30	32	25	7	2	1	1	10	64	165
2014	AO-04	44	38	13	5	0	0	0	5	82	39
2011	AO	32	27	25	11	3	0	2	15	59	274
2011	AO-02	21	32	29	9	3	0	6	13	56	34
2011	AO-03	32	25	26	13	3	0	1	16	58	171
2011	AO-04	46	27	20	7	0	0	0	7	73	41
2011	AO-05	33	33	11	17	0	0	6	18	71	18
2008	AO	18	29	34	11	5	0	3	17	49	238
2008	AO-02	8	29	41	16	3	0	3	20	38	91
2008	AO-03	35	28	22	10	4	1	0	15	63	69
2008	AO-04	21	30	36	3	6	0	3	9	53	33
2008	AO-05	17	29	42	0	13	0	0	13	46	24

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	13	18	28	29	9	0	3	39	32	231
2017	AO-02	8	0	23	46	23	0	0	69	8	13
2017	AO-03	11	19	29	29	8	1	4	38	31	164
2017	AO-04	25	19	31	22	3	0	0	25	44	36
2014	AO	13	21	35	20	8	1	1	29	35	241
2014	AO-01	0	13	7	47	27	0	7	79	14	15
2014	AO-02	8	0	31	38	23	0	0	62	8	13
2014	AO-03	13	22	37	18	7	2	1	26	36	165
2014	AO-04	18	21	44	18	0	0	0	18	38	39
2011	AO	16	20	30	27	6	0	2	33	36	274
2011	AO-02	15	21	18	38	3	0	6	44	38	34
2011	AO-03	14	16	35	28	7	0	1	35	30	171
2011	AO-04	20	41	17	17	2	0	2	20	63	41
2011	AO-05	33	17	28	17	0	0	6	18	53	18
2008	AO	11	19	35	25	8	1	1	34	30	237
2008	AO-02	4	10	39	33	11	1	1	45	15	90
2008	AO-03	14	28	29	19	7	3	0	27	43	69
2008	AO-04	18	30	30	18	3	0	0	21	48	33
2008	AO-05	21	8	50	17	4	0	0	21	29	24

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	36	25	24	9	3	0	2	13	63	233
2017	AO-02	8	8	46	23	8	8	0	33	17	13
2017	AO-03	38	27	22	9	2	0	2	11	67	164
2017	AO-04	51	27	16	5	0	0	0	5	78	37
2014	AO	40	34	17	5	2	1	1	7	75	242
2014	AO-01	7	27	40	0	20	0	7	21	36	15
2014	AO-02	23	31	38	0	8	0	0	8	54	13
2014	AO-03	42	34	14	7	0	2	1	7	78	166
2014	AO-04	49	33	15	0	3	0	0	3	82	39
2011	AO	45	27	16	7	4	0	1	11	73	274
2011	AO-02	41	26	12	15	0	3	3	16	72	34
2011	AO-03	43	30	16	5	5	0	1	11	74	171
2011	AO-04	66	20	10	5	0	0	0	5	85	41
2011	AO-05	33	28	33	6	0	0	0	6	61	18
2008	AO	37	29	18	10	4	1	1	14	68	238
2008	AO-02	33	36	16	11	3	0	1	14	69	92
2008	AO-03	46	18	16	13	4	3	0	18	65	68
2008	AO-04	55	27	9	6	3	0	0	9	82	33
2008	AO-05	25	50	17	4	4	0	0	8	75	24

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	12	19	33	16	14	2	3	32	33	234
2017	AO-02	8	15	54	15	8	0	0	23	23	13
2017	AO-03	12	21	30	17	15	3	2	33	35	165
2017	AO-04	22	14	43	14	5	0	3	19	36	37
2014	AO	16	20	26	21	9	5	2	33	39	241
2014	AO-01	0	0	20	33	40	7	0	79	0	15
2014	AO-02	15	23	23	23	15	0	0	38	38	13
2014	AO-03	16	21	28	21	5	7	3	28	40	165
2014	AO-04	26	21	21	23	8	0	3	32	47	39
2011	AO	9	22	31	26	8	0	4	36	32	273
2011	AO-02	9	32	21	24	9	0	6	34	44	34
2011	AO-03	8	22	30	26	9	1	4	36	32	170
2011	AO-04	12	20	37	32	0	0	0	32	32	41
2011	AO-05	11	6	56	17	6	0	6	24	18	18
2008	AO	15	21	33	19	8	3	3	28	37	239
2008	AO-02	16	23	29	21	7	2	2	28	41	92
2008	AO-03	14	22	35	17	6	4	1	25	38	69
2008	AO-04	12	21	39	18	6	0	3	25	34	33
2008	AO-05	13	21	42	17	8	0	0	25	33	24

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	40	32	18	6	2	1	2	8	73	234
2017	AO-02	8	38	31	8	8	0	8	17	50	13
2017	AO-03	41	33	16	5	2	1	1	7	76	165
2017	AO-04	54	24	19	3	0	0	0	3	78	37
2014	AO	44	32	17	3	2	1	0	5	77	241
2014	AO-01	0	47	33	7	7	7	0	14	50	15
2014	AO-02	23	31	31	8	8	0	0	15	54	13
2014	AO-03	48	30	15	3	1	1	1	4	80	165
2014	AO-04	46	36	15	3	0	0	0	3	82	39

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	68	14	7	4	3	0	3	85	8	233
2017	AO-02	62	8	15	0	8	8	0	75	8	13
2017	AO-03	68	13	6	5	2	0	4	85	8	164
2017	AO-04	68	22	5	3	0	0	3	92	3	37
2014	AO	69	13	6	3	3	0	5	86	7	242
2014	AO-01	87	7	0	0	7	0	0	93	7	15
2014	AO-02	77	15	0	0	0	0	8	100	0	13
2014	AO-03	65	13	8	4	4	1	5	83	8	166
2014	AO-04	74	13	3	3	3	0	5	92	5	39
2011	AO	59	14	11	4	3	1	7	80	8	274
2011	AO-02	65	24	6	0	0	3	3	94	0	34
2011	AO-03	57	13	13	4	4	1	8	76	9	171
2011	AO-04	56	17	10	5	5	0	7	79	11	41
2011	AO-05	78	6	11	6	0	0	0	83	6	18
2008	AO	56	13	7	6	4	0	13	81	12	239
2008	AO-02	61	11	4	2	3	0	18	88	7	92
2008	AO-03	43	17	7	12	10	0	10	68	24	69
2008	AO-04	61	12	15	6	0	0	6	77	6	33
2008	AO-05	71	17	4	0	0	0	8	95	0	24

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	23	31	21	11	10	2	2	56	22	234
2017	AO-02	15	54	15	0	8	8	0	75	8	13
2017	AO-03	23	28	22	12	9	2	3	54	22	165
2017	AO-04	19	35	24	11	11	0	0	54	22	37
2014	AO	26	36	17	10	6	5	2	65	17	242
2014	AO-01	67	20	7	0	0	7	0	93	0	15
2014	AO-02	23	23	8	23	23	0	0	46	46	13
2014	AO-03	22	37	17	8	7	6	2	64	16	166
2014	AO-04	28	36	21	10	3	3	0	66	13	39

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	41	34	9	9	7	0	0	75	16	233
2017	AO-02	33	42	8	17	0	0	0	75	17	12
2017	AO-03	38	34	12	10	7	0	0	72	16	165
2017	AO-04	49	38	0	8	5	0	0	86	14	37
2014	AO	45	32	7	9	5	1	0	78	14	242
2014	AO-01	67	13	13	7	0	0	0	80	7	15
2014	AO-02	23	31	0	23	23	0	0	54	46	13
2014	AO-03	42	34	8	8	6	2	1	77	15	166
2014	AO-04	56	31	8	5	0	0	0	87	5	39

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	28	39	11	15	8	0	0	67	22	234
2017	AO-02	23	54	8	8	8	0	0	77	15	13
2017	AO-03	26	39	10	16	8	1	0	66	24	165
2017	AO-04	22	46	11	14	8	0	0	68	22	37
2014	AO	23	38	10	16	10	2	2	63	26	242
2014	AO-01	73	13	0	7	7	0	0	87	13	15
2014	AO-02	15	38	8	15	23	0	0	54	38	13
2014	AO-03	20	36	12	17	10	3	2	59	28	166
2014	AO-04	15	51	10	13	8	0	3	68	21	39
2011	AO	25	38	12	14	10	0	1	63	24	274
2011	AO-02	26	26	3	26	15	0	3	55	42	34
2011	AO-03	23	40	15	11	9	1	1	64	20	171
2011	AO-04	12	37	12	24	15	0	0	49	39	41
2011	AO-05	33	56	6	6	0	0	0	89	6	18
2008	AO	31	34	16	12	6	1	0	65	19	238
2008	AO-02	26	38	16	14	5	0	0	64	20	92
2008	AO-03	25	33	20	12	7	3	0	60	19	69
2008	AO-04	38	28	19	9	6	0	0	66	16	32
2008	AO-05	50	25	13	8	4	0	0	75	13	24

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	21	28	16	13	12	9	0	54	28	234
2017	AO-02	15	15	38	8	8	15	0	36	18	13
2017	AO-03	16	27	18	14	13	11	1	49	31	165
2017	AO-04	24	41	5	14	14	3	0	67	28	37
2014	AO	20	30	16	11	14	8	1	55	28	242
2014	AO-01	60	27	7	0	7	0	0	87	7	15
2014	AO-02	15	46	15	0	23	0	0	62	23	13
2014	AO-03	11	28	19	12	17	11	2	45	33	166
2014	AO-04	33	36	8	15	8	0	0	69	23	39
2011	AO	20	31	17	13	12	5	1	54	27	274
2011	AO-02	21	35	15	9	12	6	3	61	23	34
2011	AO-03	16	26	19	16	15	7	0	45	34	171
2011	AO-04	15	49	15	10	7	2	2	67	18	41
2011	AO-05	28	50	11	6	6	0	0	78	11	18
2008	AO	31	27	14	11	13	5	0	60	25	238
2008	AO-02	16	29	14	20	16	4	0	48	38	92
2008	AO-03	30	19	22	6	16	7	0	53	23	69
2008	AO-04	31	41	6	9	9	3	0	74	19	32
2008	AO-05	71	25	0	0	4	0	0	96	4	24

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	5	20	17	23	21	14	1	30	51	234
2017	AO-02	0	8	15	46	15	15	0	9	73	13
2017	AO-03	5	19	18	18	22	16	1	29	49	165
2017	AO-04	3	24	19	38	14	3	0	28	53	37
2014	AO	7	14	21	22	24	10	2	24	53	242
2014	AO-01	20	20	13	13	13	13	7	50	33	15
2014	AO-02	8	8	15	23	46	0	0	15	69	13
2014	AO-03	5	11	20	24	25	13	2	20	57	166
2014	AO-04	10	18	33	21	18	0	0	28	38	39

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	37	42	7	9	4	79	13	233
2017	AO-02	31	54	0	15	0	85	15	13
2017	AO-03	38	41	8	7	5	79	12	165
2017	AO-04	27	54	3	11	5	81	16	37
2014	AO	40	44	7	6	3	84	10	242
2014	AO-01	73	27	0	0	0	100	0	15
2014	AO-02	31	15	8	38	8	46	46	13
2014	AO-03	38	45	9	5	3	83	8	166
2014	AO-04	41	51	0	5	3	92	8	39

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	37	35	12	9	6	0	73	15	234
2017	AO-02	38	54	0	8	0	0	92	8	13
2017	AO-03	39	32	11	10	7	1	72	17	165
2017	AO-04	27	43	16	5	8	0	70	14	37
2014	AO	34	32	13	8	12	1	67	20	242
2014	AO-01	53	27	20	0	0	0	80	0	15
2014	AO-02	31	23	15	8	23	0	54	31	13
2014	AO-03	36	30	12	8	13	2	67	21	166
2014	AO-04	21	41	15	15	8	0	62	23	39
2011	AO	19	37	16	16	12	0	55	28	274
2011	AO-02	26	41	12	9	12	0	68	21	34
2011	AO-03	20	34	20	16	11	0	54	26	171
2011	AO-04	5	39	12	27	17	0	44	44	41
2011	AO-05	22	28	11	22	17	0	50	39	18
2008	AO	24	35	18	12	11	0	58	23	238
2008	AO-02	25	36	22	9	9	0	61	17	92
2008	AO-03	22	40	15	10	13	0	62	24	68
2008	AO-04	30	18	24	18	9	0	48	27	33
2008	AO-05	25	29	17	17	13	0	54	29	24

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	47	29	9	9	5	1	0	77	14	234
2017	AO-02	54	31	15	0	0	0	0	85	0	13
2017	AO-03	47	30	8	9	5	1	0	77	15	165
2017	AO-04	35	35	8	16	3	3	0	72	19	37
2014	AO	44	28	10	10	5	2	0	74	15	242
2014	AO-01	67	20	13	0	0	0	0	87	0	15
2014	AO-02	46	23	8	15	8	0	0	69	23	13
2014	AO-03	45	26	10	11	4	3	1	73	16	166
2014	AO-04	28	44	10	5	10	3	0	74	16	39
2011	AO	32	31	14	9	11	3	0	64	21	274
2011	AO-02	29	44	12	3	9	3	0	76	12	34
2011	AO-03	33	31	14	8	12	2	0	65	21	171
2011	AO-04	22	24	20	17	10	7	0	50	29	41
2011	AO-05	28	22	17	17	17	0	0	50	33	18
2008	AO	36	29	14	10	9	1	0	66	19	236
2008	AO-02	35	32	16	8	8	1	0	68	16	91
2008	AO-03	40	24	16	7	10	1	0	65	18	67
2008	AO-04	30	39	12	15	0	3	0	72	16	33
2008	AO-05	38	21	8	13	17	0	4	61	30	24

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	42	31	12	8	7	0	0	73	15	233
2017	AO-02	54	23	23	0	0	0	0	77	0	13
2017	AO-03	41	28	15	8	7	1	0	70	15	164
2017	AO-04	30	51	5	8	5	0	0	81	14	37
2014	AO	41	31	8	12	8	0	0	72	20	242
2014	AO-01	73	20	0	7	0	0	0	93	7	15
2014	AO-02	38	15	8	23	15	0	0	54	38	13
2014	AO-03	39	32	10	11	8	0	0	70	20	166
2014	AO-04	36	36	8	13	8	0	0	72	21	39
2011	AO	25	33	18	12	12	1	0	59	24	274
2011	AO-02	24	32	26	3	15	0	0	56	18	34
2011	AO-03	24	35	16	12	13	1	0	59	25	171
2011	AO-04	17	32	15	24	7	5	0	51	33	41
2011	AO-05	33	17	33	6	11	0	0	50	17	18
2008	AO	28	39	8	13	11	0	0	68	24	238
2008	AO-02	28	41	7	17	7	0	0	70	24	92
2008	AO-03	29	32	10	13	15	0	0	62	28	68
2008	AO-04	27	48	6	6	9	0	3	78	16	33
2008	AO-05	29	46	4	4	17	0	0	75	21	24

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	76	9	6	1	3	0	4	89	5	234
2017	AO-02	77	8	0	0	8	8	0	92	8	13
2017	AO-03	75	8	7	2	3	0	5	87	5	165
2017	AO-04	78	11	5	0	3	0	3	92	3	37
2014	AO	74	10	7	1	2	0	5	89	4	242
2014	AO-01	87	0	0	0	7	0	7	93	7	15
2014	AO-02	85	8	0	0	0	0	8	100	0	13
2014	AO-03	72	11	8	1	2	1	5	88	4	166
2014	AO-04	72	10	10	3	3	0	3	84	5	39
2011	AO	72	12	5	3	1	0	8	91	4	273
2011	AO-02	74	18	3	0	0	3	3	97	0	34
2011	AO-03	73	9	6	2	1	0	9	90	4	170
2011	AO-04	66	15	2	5	2	0	10	89	8	41
2011	AO-05	67	17	6	6	0	0	6	88	6	18
2008	AO	67	8	6	2	4	0	13	86	7	239
2008	AO-02	68	7	3	0	4	0	17	91	5	92
2008	AO-03	58	10	9	6	6	0	12	77	13	69
2008	AO-04	73	6	9	3	0	0	9	87	3	33
2008	AO-05	79	4	8	0	0	0	8	91	0	24

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	61	23	6	4	3	0	1	86	7	232
2017	AO-02	42	50	8	0	0	0	0	92	0	12
2017	AO-03	65	22	5	3	4	1	1	88	7	165
2017	AO-04	58	25	8	6	3	0	0	83	8	36
2014	AO	50	22	12	7	5	1	2	75	12	241
2014	AO-01	67	13	7	0	0	0	13	92	0	15
2014	AO-02	46	15	23	8	0	8	0	67	8	13
2014	AO-03	51	26	12	4	5	1	1	78	9	165
2014	AO-04	46	13	13	13	10	3	3	62	24	39
2011	AO	32	28	12	12	11	3	2	64	24	274
2011	AO-02	21	29	15	9	21	3	3	53	31	34
2011	AO-03	33	29	12	12	11	4	1	64	24	171
2011	AO-04	34	29	12	15	2	2	5	68	18	41
2011	AO-05	39	17	11	17	17	0	0	56	33	18

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	60	23	7	6	3	83	10	233
2017	AO-02	67	25	8	0	0	92	0	12
2017	AO-03	59	22	8	7	4	81	10	165
2017	AO-04	57	30	5	5	3	86	8	37

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	61	22	7	6	3	1	83	9	233
2017	AO-02	58	33	8	0	0	0	92	0	12
2017	AO-03	62	21	7	4	4	1	85	9	165
2017	AO-04	49	24	14	8	3	3	75	11	37

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	51	26	10	6	8	0	76	14	233
2017	AO-02	75	17	8	0	0	0	92	0	12
2017	AO-03	50	25	10	6	8	0	76	15	165
2017	AO-04	35	38	11	8	8	0	73	16	37
2014	AO	51	24	9	8	9	0	75	17	242
2014	AO-01	80	13	7	0	0	0	93	0	15
2014	AO-02	46	15	15	8	8	8	67	17	13
2014	AO-03	51	24	9	10	7	0	74	17	166
2014	AO-04	41	28	8	5	18	0	69	23	39

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	12	37	14	20	6	4	6	55	30	49
2017	AO-04	11	40	11	23	9	0	6	55	33	35
2014	AO	19	40	13	9	13	2	4	62	24	53
2014	AO-04	22	39	17	6	8	3	6	67	15	36

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	14	29	19	14	20	4	45	35	234
2017	AO-02	8	38	23	15	8	8	50	25	13
2017	AO-03	13	25	19	16	22	4	40	40	165
2017	AO-04	14	35	22	8	22	0	49	30	37
2014	AO	13	27	21	16	16	6	43	34	242
2014	AO-01	27	33	27	7	0	7	64	7	15
2014	AO-02	15	23	15	15	23	8	42	42	13
2014	AO-03	10	24	24	17	18	8	36	39	166
2014	AO-04	23	33	15	15	13	0	56	28	39
2011	AO	10	22	21	19	23	5	34	44	274
2011	AO-02	9	38	12	18	18	6	50	38	34
2011	AO-03	8	18	23	19	26	6	27	48	171
2011	AO-04	10	27	17	27	15	5	38	44	41
2011	AO-05	28	6	33	11	22	0	33	33	18

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	7	26	19	20	27	1	34	47	234
2017	AO-02	0	23	46	23	8	0	23	31	13
2017	AO-03	5	24	16	21	32	1	30	53	165
2017	AO-04	8	32	22	16	22	0	41	38	37
2014	AO	6	23	18	24	29	0	29	53	242
2014	AO-01	20	33	27	20	0	0	53	20	15
2014	AO-02	0	38	0	31	31	0	38	62	13
2014	AO-03	5	18	20	24	33	1	23	56	166
2014	AO-04	8	28	10	28	26	0	36	54	39
2011	AO	7	12	16	22	43	0	19	65	274
2011	AO-02	6	9	32	12	41	0	15	53	34
2011	AO-03	5	11	16	20	47	1	16	68	171
2011	AO-04	5	10	7	34	44	0	15	78	41
2011	AO-05	28	6	11	22	33	0	33	56	18
2008	AO	5	13	16	16	48	1	19	65	239
2008	AO-02	4	14	16	17	48	0	18	65	92
2008	AO-03	6	12	14	19	48	1	18	68	69
2008	AO-04	3	15	9	18	55	0	18	73	33
2008	AO-05	13	13	25	13	38	0	25	50	24

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	5	17	22	24	31	2	22	55	234
2017	AO-02	0	8	46	31	15	0	8	46	13
2017	AO-03	4	14	19	25	35	2	19	61	165
2017	AO-04	3	24	27	19	27	0	27	46	37
2014	AO	4	19	19	24	29	5	24	55	242
2014	AO-01	13	40	13	27	0	7	57	29	15
2014	AO-02	0	38	0	15	46	0	38	62	13
2014	AO-03	3	14	20	24	32	7	18	60	166
2014	AO-04	5	26	21	26	23	0	31	49	39
2011	AO	1	12	16	26	43	1	14	69	274
2011	AO-02	0	12	26	29	32	0	12	62	34
2011	AO-03	2	9	14	25	48	1	12	74	171
2011	AO-04	0	12	12	27	49	0	12	76	41
2011	AO-05	0	28	22	17	33	0	28	50	18
2008	AO	3	11	14	28	41	3	15	71	239
2008	AO-02	7	8	13	37	35	1	14	73	92
2008	AO-03	1	12	9	22	51	6	14	77	69
2008	AO-04	0	12	24	6	55	3	13	63	33
2008	AO-05	4	21	13	42	21	0	25	63	24

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	4	20	18	20	34	4	25	56	234
2017	AO-02	0	15	38	15	15	15	18	36	13
2017	AO-03	4	16	18	20	38	4	21	60	165
2017	AO-04	3	27	14	27	27	3	31	56	37
2014	AO	5	16	18	19	37	5	23	59	242
2014	AO-01	27	13	27	20	0	13	46	23	15
2014	AO-02	0	23	15	8	38	15	27	55	13
2014	AO-03	3	13	17	22	41	4	17	65	166
2014	AO-04	8	26	13	13	36	5	35	51	39
2011	AO	3	15	16	22	38	6	19	63	274
2011	AO-02	6	12	29	24	29	0	18	53	34
2011	AO-03	2	13	14	20	44	6	16	69	171
2011	AO-04	0	12	12	29	37	10	14	73	41
2011	AO-05	17	11	28	28	6	11	31	38	18
2008	AO	4	13	16	18	43	6	17	65	238
2008	AO-02	2	11	14	20	45	8	14	70	91
2008	AO-03	4	12	12	17	48	7	17	70	69
2008	AO-04	3	12	12	18	52	3	16	72	33
2008	AO-05	13	25	29	17	17	0	38	33	24

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	6	19	26	24	24	2	25	48	233
2017	AO-02	0	8	67	25	0	0	8	25	12
2017	AO-03	6	16	24	24	28	2	22	54	165
2017	AO-04	0	24	27	30	19	0	24	49	37
2014	AO	5	21	20	25	28	2	26	53	242
2014	AO-01	27	33	33	0	7	0	60	7	15
2014	AO-02	0	23	15	31	31	0	23	62	13
2014	AO-03	4	18	19	27	31	2	22	59	166
2014	AO-04	8	23	18	28	23	0	31	51	39
2011	AO	4	14	18	25	38	1	18	63	273
2011	AO-02	3	18	29	24	26	0	21	50	34
2011	AO-03	3	8	19	24	44	1	11	69	170
2011	AO-04	0	24	10	29	37	0	24	66	41
2011	AO-05	17	17	17	22	28	0	33	50	18
2008	AO	3	24	16	26	30	2	27	56	239
2008	AO-02	4	17	20	28	28	2	22	58	92
2008	AO-03	3	17	12	32	33	3	21	67	69
2008	AO-04	0	27	15	24	33	0	27	58	33
2008	AO-05	4	38	21	17	21	0	42	38	24

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	6	29	28	20	14	3	0	36	35	233
2017	AO-02	0	33	42	17	8	0	0	33	25	12
2017	AO-03	7	28	27	19	15	3	0	36	36	165
2017	AO-04	0	35	30	22	14	0	0	35	35	37
2014	AO	5	26	24	24	19	0	0	32	44	242
2014	AO-01	20	40	7	33	0	0	0	60	33	15
2014	AO-02	0	31	31	8	31	0	0	31	38	13
2014	AO-03	4	24	26	23	23	1	0	28	46	166
2014	AO-04	5	31	21	31	13	0	0	36	44	39
2011	AO	6	23	20	21	28	1	0	29	50	274
2011	AO-02	6	24	24	12	35	0	0	29	47	34
2011	AO-03	5	19	20	23	30	1	1	25	55	171
2011	AO-04	2	27	22	22	24	2	0	30	48	41
2011	AO-05	17	33	11	28	11	0	0	50	39	18

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	26	52	11	8	3	0	78	11	233
2017	AO-02	33	50	17	0	0	0	83	0	12
2017	AO-03	25	50	12	10	3	0	75	13	165
2017	AO-04	27	59	8	3	3	0	86	5	37
2014	AO	31	44	12	9	3	1	76	12	242
2014	AO-01	33	40	20	7	0	0	73	7	15
2014	AO-02	31	31	15	23	0	0	62	23	13
2014	AO-03	28	44	13	10	4	2	74	14	166
2014	AO-04	36	51	8	3	3	0	87	5	39
2011	AO	40	32	13	8	5	1	73	14	274
2011	AO-02	47	35	6	6	6	0	82	12	34
2011	AO-03	33	30	16	11	7	2	65	18	171
2011	AO-04	51	29	12	2	2	2	83	5	41
2011	AO-05	50	44	6	0	0	0	94	0	18

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	24	42	13	11	6	3	0	69	18	233
2017	AO-02	33	25	8	33	0	0	0	58	33	12
2017	AO-03	25	42	15	8	7	4	0	70	15	165
2017	AO-04	19	49	14	11	8	0	0	68	19	37
2014	AO	26	40	15	9	5	4	1	69	15	242
2014	AO-01	47	33	0	7	7	7	0	86	14	15
2014	AO-02	15	15	38	15	15	0	0	31	31	13
2014	AO-03	22	42	15	9	5	5	2	68	15	166
2014	AO-04	31	44	15	10	0	0	0	74	10	39
2011	AO	22	35	15	11	11	6	1	60	24	274
2011	AO-02	24	50	12	6	9	0	0	74	15	34
2011	AO-03	18	30	19	10	15	8	1	53	27	171
2011	AO-04	22	34	12	17	7	7	0	61	26	41
2011	AO-05	39	50	0	11	0	0	0	89	11	18
2008	AO	22	36	15	10	12	3	2	62	23	238
2008	AO-02	22	34	19	11	10	3	1	59	22	91
2008	AO-03	13	35	16	12	17	3	4	52	31	69
2008	AO-04	30	33	12	6	15	3	0	66	22	33
2008	AO-05	46	46	0	4	4	0	0	92	8	24

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	16	36	23	11	9	5	2	55	21	232
2017	AO-02	25	33	8	8	8	17	0	70	20	12
2017	AO-03	13	34	24	12	10	5	2	51	23	165
2017	AO-04	22	44	25	6	3	0	0	67	8	36
2014	AO	17	36	23	12	7	4	1	56	20	242
2014	AO-01	13	33	33	7	0	7	7	54	8	15
2014	AO-02	15	31	8	15	15	15	0	55	36	13
2014	AO-03	14	35	26	13	7	4	1	52	21	166
2014	AO-04	21	49	13	8	10	0	0	69	18	39
2011	AO	9	26	32	13	10	8	2	38	26	274
2011	AO-02	9	41	26	12	3	6	3	55	16	34
2011	AO-03	7	20	34	15	12	9	2	31	31	171
2011	AO-04	7	37	29	12	5	10	0	49	19	41
2011	AO-05	33	11	39	6	11	0	0	44	17	18

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	15	34	19	15	11	6	0	53	27	233
2017	AO-02	8	50	0	8	8	25	0	78	22	12
2017	AO-03	14	33	22	15	10	6	1	50	27	165
2017	AO-04	22	32	16	14	16	0	0	54	30	37
2014	AO	17	30	17	14	15	5	1	50	32	242
2014	AO-01	40	33	20	0	7	0	0	73	7	15
2014	AO-02	23	31	8	23	15	0	0	54	38	13
2014	AO-03	13	28	18	16	16	7	1	45	35	166
2014	AO-04	18	44	10	10	18	0	0	62	28	39
2011	AO	14	28	19	18	14	7	1	46	34	274
2011	AO-02	9	32	12	29	12	6	0	44	44	34
2011	AO-03	13	26	20	15	16	8	0	43	34	171
2011	AO-04	20	32	17	22	2	7	0	55	26	41
2011	AO-05	22	22	17	6	22	0	11	50	31	18

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	54	18	11	5	2	3	7	80	8	233
2017	AO-02	54	0	8	8	0	23	8	78	11	13
2017	AO-03	52	17	14	5	2	2	8	76	8	164
2017	AO-04	62	27	5	3	0	0	3	92	3	37
2014	AO	54	19	9	4	4	2	8	82	8	242
2014	AO-01	67	13	0	0	7	0	13	92	8	15
2014	AO-02	85	0	8	0	0	0	8	92	0	13
2014	AO-03	50	20	11	5	3	2	8	78	9	166
2014	AO-04	56	23	5	0	8	3	5	86	8	39

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	52	20	8	6	4	5	5	80	11	234
2017	AO-02	62	0	8	8	0	15	8	80	10	13
2017	AO-03	50	21	8	5	5	5	5	79	12	165
2017	AO-04	51	27	3	14	3	0	3	81	17	37
2014	AO	60	20	6	5	2	3	4	87	7	242
2014	AO-01	80	7	0	7	0	0	7	93	7	15
2014	AO-02	77	15	0	0	0	0	8	100	0	13
2014	AO-03	58	21	6	6	1	4	4	86	8	166
2014	AO-04	54	21	10	3	5	5	3	81	8	39
2011	AO	62	22	8	2	2	1	4	88	4	274
2011	AO-02	65	18	9	3	3	3	0	85	6	34
2011	AO-03	58	24	8	2	2	2	4	86	5	171
2011	AO-04	66	20	5	0	0	0	10	95	0	41
2011	AO-05	72	17	11	0	0	0	0	89	0	18
2008	AO	66	15	12	2	2	1	3	84	4	239
2008	AO-02	72	12	10	1	1	1	3	88	2	92
2008	AO-03	57	17	17	1	6	0	1	75	7	69
2008	AO-04	70	15	6	3	0	0	6	90	3	33
2008	AO-05	79	13	8	0	0	0	0	92	0	24

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	6	25	21	26	21	2	0	31	48	234
2017	AO-02	8	8	38	31	15	0	0	15	46	13
2017	AO-03	6	24	17	27	24	2	0	31	52	165
2017	AO-04	3	27	24	30	16	0	0	30	46	37
2014	AO	8	26	24	16	23	2	0	35	40	242
2014	AO-01	20	40	27	13	0	0	0	60	13	15
2014	AO-02	23	15	23	8	31	0	0	38	38	13
2014	AO-03	4	25	27	16	24	4	1	30	42	166
2014	AO-04	13	28	15	15	28	0	0	41	44	39
2011	AO	7	27	19	19	27	0	0	34	47	274
2011	AO-02	6	29	21	15	26	3	0	36	42	34
2011	AO-03	6	23	20	20	31	0	0	29	51	171
2011	AO-04	7	34	15	17	27	0	0	41	44	41
2011	AO-05	6	39	22	33	0	0	0	44	33	18
2008	AO	13	28	21	15	23	1	0	41	38	239
2008	AO-02	11	27	21	16	23	2	0	39	40	92
2008	AO-03	9	25	22	17	28	0	0	33	45	69
2008	AO-04	15	27	15	21	18	0	3	44	41	33
2008	AO-05	33	29	13	8	17	0	0	63	25	24

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	9	31	18	18	20	2	3	42	40	234
2017	AO-02	15	15	15	23	23	0	8	33	50	13
2017	AO-03	10	32	18	16	22	1	1	43	39	165
2017	AO-04	8	35	11	27	19	0	0	43	46	37
2014	AO	13	25	21	12	24	2	4	41	37	242
2014	AO-01	20	33	20	7	7	0	13	62	15	15
2014	AO-02	23	15	31	0	23	0	8	42	25	13
2014	AO-03	10	26	22	12	24	2	4	38	38	166
2014	AO-04	15	23	13	15	28	3	3	41	46	39
2011	AO	7	23	20	14	34	1	1	31	48	274
2011	AO-02	3	29	6	26	29	6	0	34	59	34
2011	AO-03	6	21	25	11	36	0	1	28	47	171
2011	AO-04	10	20	15	17	37	0	2	30	55	41
2011	AO-05	17	28	17	17	22	0	0	44	39	18
2008	AO	8	28	15	17	30	0	1	36	48	239
2008	AO-02	7	33	15	15	29	0	1	40	45	92
2008	AO-03	4	25	14	23	33	0	0	29	57	69
2008	AO-04	6	24	15	15	33	3	3	32	52	33
2008	AO-05	25	25	8	17	25	0	0	50	42	24

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	8	38	26	14	13	1	47	27	234
2017	AO-02	8	38	46	0	8	0	46	8	13
2017	AO-03	9	36	25	15	15	1	45	29	165
2017	AO-04	3	46	24	14	11	3	50	25	37

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	22	41	24	3	4	6	0	67	8	232
2017	AO-02	25	33	17	8	0	17	0	70	10	12
2017	AO-03	21	41	24	2	5	6	1	67	8	164
2017	AO-04	24	38	30	5	3	0	0	62	8	37
2014	AO	23	37	23	5	2	9	1	67	7	242
2014	AO-01	53	20	13	0	0	7	7	85	0	15
2014	AO-02	38	15	23	0	15	8	0	58	17	13
2014	AO-03	17	39	25	7	1	11	1	64	8	166
2014	AO-04	28	38	21	3	3	5	3	72	6	39

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	23	50	15	6	3	3	0	75	10	234
2017	AO-02	23	62	15	0	0	0	0	85	0	13
2017	AO-03	23	48	16	7	3	3	0	74	10	165
2017	AO-04	14	68	8	5	5	0	0	81	11	37
2014	AO	24	43	19	7	2	4	0	70	10	242
2014	AO-01	60	20	20	0	0	0	0	80	0	15
2014	AO-02	31	31	8	23	0	8	0	67	25	13
2014	AO-03	17	44	23	7	4	4	1	65	11	166
2014	AO-04	31	54	10	3	0	3	0	87	3	39
2011	AO	19	37	23	9	9	3	1	58	18	274
2011	AO-02	21	35	21	9	6	6	3	61	16	34
2011	AO-03	14	36	25	10	11	4	1	52	22	171
2011	AO-04	27	34	24	10	2	2	0	63	13	41
2011	AO-05	28	56	11	0	6	0	0	83	6	18

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	32	42	12	9	5	0	0	74	13	234
2017	AO-02	38	46	15	0	0	0	0	85	0	13
2017	AO-03	30	42	13	9	5	0	0	72	15	165
2017	AO-04	30	49	5	11	5	0	0	78	16	37
2014	AO	33	38	14	7	6	0	0	72	14	242
2014	AO-01	53	40	7	0	0	0	0	93	0	15
2014	AO-02	46	8	15	8	23	0	0	54	31	13
2014	AO-03	28	41	16	8	6	1	1	70	14	166
2014	AO-04	33	41	13	10	3	0	0	74	13	39
2011	AO	22	39	16	9	14	0	0	61	23	274
2011	AO-02	24	41	15	9	12	0	0	65	21	34
2011	AO-03	18	40	16	9	15	1	1	59	25	171
2011	AO-04	27	34	22	10	7	0	0	61	17	41
2011	AO-05	28	39	6	11	17	0	0	67	28	18
2008	AO	21	36	16	11	16	0	0	56	28	239
2008	AO-02	21	36	20	7	17	0	0	57	24	92
2008	AO-03	19	26	22	13	20	0	0	45	33	69
2008	AO-04	21	45	6	15	12	0	0	67	27	33
2008	AO-05	33	38	4	13	13	0	0	71	25	24

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	14	35	18	17	16	0	0	48	33	233
2017	AO-02	15	54	15	15	0	0	0	69	15	13
2017	AO-03	12	33	17	20	19	0	0	44	39	165
2017	AO-04	17	33	22	8	19	0	0	50	28	36
2014	AO	12	31	19	21	17	0	0	44	38	242
2014	AO-01	53	27	20	0	0	0	0	80	0	15
2014	AO-02	8	46	8	23	15	0	0	54	38	13
2014	AO-03	10	30	19	22	19	1	0	40	41	166
2014	AO-04	5	33	21	26	15	0	0	38	41	39
2011	AO	13	22	17	21	28	0	0	34	49	272
2011	AO-02	12	24	27	18	18	0	0	36	36	33
2011	AO-03	12	19	16	20	31	1	1	32	51	170
2011	AO-04	7	17	7	32	37	0	0	24	68	41
2011	AO-05	22	33	22	11	11	0	0	56	22	18

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	12	37	18	18	15	0	49	32	234
2017	AO-02	15	54	23	8	0	0	69	8	13
2017	AO-03	11	36	15	23	15	0	47	38	165
2017	AO-04	11	41	19	8	22	0	51	30	37
2014	AO	9	33	20	19	18	0	43	37	242
2014	AO-01	47	33	20	0	0	0	80	0	15
2014	AO-02	15	38	8	23	15	0	54	38	13
2014	AO-03	7	30	21	22	20	0	37	42	166
2014	AO-04	3	38	23	21	15	0	41	36	39
2011	AO	11	23	14	25	27	0	34	52	273
2011	AO-02	6	27	30	15	21	0	33	36	33
2011	AO-03	10	21	13	24	31	1	31	55	171
2011	AO-04	2	24	2	41	29	0	27	71	41
2011	AO-05	33	17	17	22	11	0	50	33	18
2008	AO	12	31	17	21	18	0	44	39	239
2008	AO-02	11	32	24	20	14	0	42	34	92
2008	AO-03	12	30	13	23	22	0	42	45	69
2008	AO-04	6	30	6	27	30	0	36	58	33
2008	AO-05	29	33	13	17	8	0	63	25	24

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	25	25	27	9	8	3	3	53	19	233
2017	AO-02	23	31	23	15	0	0	8	58	17	13
2017	AO-03	25	21	31	10	7	4	2	49	18	164
2017	AO-04	24	38	11	8	19	0	0	62	27	37
2014	AO	24	28	18	12	11	3	5	56	24	242
2014	AO-01	47	40	7	0	0	7	0	93	0	15
2014	AO-02	23	15	15	15	15	15	0	45	36	13
2014	AO-03	20	27	20	13	11	3	5	51	27	166
2014	AO-04	21	38	15	10	8	0	8	64	19	39
2011	AO	19	27	20	14	13	5	3	49	29	273
2011	AO-02	18	42	21	6	9	3	0	63	16	33
2011	AO-03	17	25	21	15	15	6	2	46	32	171
2011	AO-04	10	20	22	22	15	5	7	33	42	41
2011	AO-05	39	33	17	0	11	0	0	72	11	18
2008	AO	23	25	23	10	10	3	6	52	22	238
2008	AO-02	24	23	27	10	9	3	3	51	20	91
2008	AO-03	20	26	22	13	12	6	1	50	27	69
2008	AO-04	15	18	24	3	12	3	24	46	21	33
2008	AO-05	29	29	21	13	4	0	4	61	17	24

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	AO	16	54	29	234
2017	AO-02	23	38	38	13
2017	AO-03	14	58	28	165
2017	AO-04	27	41	32	37
2014	AO	23	47	31	242
2014	AO-01	7	73	20	15
2014	AO-02	31	31	38	13
2014	AO-03	23	44	33	166
2014	AO-04	26	54	21	39
2011	AO	18	40	42	274
2011	AO-02	24	41	35	34
2011	AO-03	16	42	42	171
2011	AO-04	20	22	59	41
2011	AO-05	22	39	39	18

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	AO	45	8	8	29	0	11	38
2017	AO-03	39	4	9	39	0	9	23
2017	AO-04	50	10	10	20	0	10	10
2014	AO	40	16	9	31	9999	4	55
2014	AO-03	37	18	11	34	9999	0	38
2014	AO-04	60	10	0	30	9999	0	10
2011	AO	44	13	6	27	9999	10	48
2011	AO-03	36	14	7	36	9999	7	28

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	AO	17	83	234
2017	AO-03	16	84	165
2017	AO-04	16	84	37
2014	AO	19	81	241
2014	AO-01	0	100	15
2014	AO-03	19	81	165
2014	AO-04	15	85	39

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	AO	59	39
2017	AO-03	56	27
2014	AO	31	45
2014	AO-03	38	32

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	AO	54	39
2017	AO-03	59	27
2014	AO	67	45
2014	AO-03	59	32

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	AO-03	0	27
2014	AO	16	45

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	AO	18	39
2017	AO-03	19	27

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	AO	39
2017	AO-03	27
2014	AO	45
2014	AO-03	32

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	AO	50	38
2017	AO-03	44	27
2014	AO	36	45
2014	AO-03	34	32

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	AO	37	38
2017	AO-03	37	27
2014	AO	47	45
2014	AO-03	38	32

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	AO	42	38
2017	AO-03	37	27
2014	AO	47	45
2014	AO-03	44	32

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	AO	37	38
2017	AO-03	30	27
2014	AO	27	45
2014	AO-03	22	32

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	AO	37	38
2017	AO-03	37	27
2014	AO	40	45
2014	AO-03	28	32

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	AO	58	38
2017	AO-03	59	27
2014	AO	53	45
2014	AO-03	56	32

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	AO	37	38
2017	AO-03	30	27
2014	AO	24	45
2014	AO-03	22	32

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	AO	38
2017	AO-03	27
2014	AO	45
2014	AO-03	32

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	Total responses
2017	AO	38
2017	AO-03	27
2014	AO	45
2014	AO-03	32

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	AO	16	38
2014	AO	16	45
2014	AO-03	16	32

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	AO	34	38
2017	AO-03	37	27
2014	AO	51	45
2014	AO-03	41	32

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	AO	26	38
2017	AO-03	26	27
2014	AO	20	45
2014	AO-03	22	32

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	AO	67	39
2017	AO-03	63	27
2014	AO	56	45
2014	AO-03	50	32

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	AO	26	39
2014	AO	24	45
2014	AO-03	25	32

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	AO	15	39
2014	AO	11	45

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	AO	33	39
2017	AO-03	33	27
2014	AO	33	45
2014	AO-03	25	32

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	AO	15	39
2014	AO	11	45

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	AO	18	39
2014	AO	13	45

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	AO	13	39
2014	AO	13	45
2014	AO-03	19	32

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	AO	25	32
2017	AO-03	21	24
2014	AO	23	39
2014	AO-03	25	28

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	AO	34	32
2017	AO-03	29	24
2014	AO	44	39
2014	AO-03	39	28

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	AO	72	32
2017	AO-03	75	24
2014	AO	51	39
2014	AO-03	50	28

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	AO	0	32
2017	AO-03	0	24

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	AO	97	3	39
2017	AO-03	96	4	27

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	12	17	25	10	11	19	7	39	28	234
2017	AO-02	15	31	23	15	0	15	0	55	18	13
2017	AO-03	10	15	25	11	10	21	8	34	29	165
2017	AO-04	11	27	19	8	19	11	5	45	32	37
2014	AO	10	16	23	10	12	22	6	37	31	242
2014	AO-01	27	20	20	0	0	27	7	70	0	15
2014	AO-02	8	8	23	15	15	15	15	22	44	13
2014	AO-03	7	12	25	12	13	25	5	28	36	166
2014	AO-04	15	31	18	5	10	15	5	58	19	39

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	21	33	21	8	9	6	2	59	19	233
2017	AO-02	31	31	23	15	0	0	0	62	15	13
2017	AO-03	18	34	21	9	10	7	2	57	20	164
2017	AO-04	24	32	22	5	14	0	3	58	19	37
2014	AO	17	25	31	9	9	9	0	46	20	242
2014	AO-01	40	20	27	0	0	13	0	69	0	15
2014	AO-02	8	31	23	15	15	8	0	42	33	13
2014	AO-03	11	24	34	10	10	11	1	39	22	166
2014	AO-04	28	31	26	8	5	3	0	61	13	39
2011	AO	20	36	23	7	9	4	1	59	17	274
2011	AO-02	18	53	9	9	3	6	3	77	13	34
2011	AO-03	16	33	27	8	11	4	1	51	20	171
2011	AO-04	32	32	24	2	5	5	0	67	8	41
2011	AO-05	44	28	17	6	6	0	0	72	11	18

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	41	52	6	1	0	0	1	93	1	234
2017	AO-02	38	54	0	0	0	0	8	100	0	13
2017	AO-03	38	53	7	1	0	0	1	91	1	165
2017	AO-04	51	46	3	0	0	0	0	97	0	37
2014	AO	41	50	5	2	1	1	0	92	3	242
2014	AO-01	20	67	7	7	0	0	0	87	7	15
2014	AO-02	46	54	0	0	0	0	0	100	0	13
2014	AO-03	39	50	6	2	1	1	1	91	3	166
2014	AO-04	51	46	3	0	0	0	0	97	0	39
2011	AO	42	53	3	1	1	0	0	95	2	274
2011	AO-02	35	65	0	0	0	0	0	100	0	34
2011	AO-03	40	51	5	2	1	0	0	92	4	171
2011	AO-04	54	46	0	0	0	0	0	100	0	41
2011	AO-05	61	39	0	0	0	0	0	100	0	18
2008	AO	41	52	4	1	1	0	1	94	2	239
2008	AO-02	38	54	4	2	1	0	0	92	3	92
2008	AO-03	36	57	6	1	0	0	0	93	1	69
2008	AO-04	55	45	0	0	0	0	0	100	0	33
2008	AO-05	50	38	4	0	0	0	8	95	0	24

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	7	20	24	17	22	6	3	30	43	234
2017	AO-02	8	8	38	8	15	15	8	20	30	13
2017	AO-03	9	20	21	16	25	5	3	32	45	165
2017	AO-04	3	24	27	19	22	5	0	29	43	37
2014	AO	5	27	26	17	15	9	1	36	36	242
2014	AO-01	13	27	20	7	13	20	0	50	25	15
2014	AO-02	15	54	8	8	8	8	0	75	17	13
2014	AO-03	4	23	30	17	16	9	1	30	37	166
2014	AO-04	8	31	18	21	15	8	0	42	39	39
2011	AO	9	24	20	20	22	4	0	35	44	274
2011	AO-02	9	21	29	21	15	6	0	31	38	34
2011	AO-03	10	26	20	15	24	5	1	38	41	171
2011	AO-04	7	20	12	34	27	0	0	27	61	41
2011	AO-05	6	33	28	22	6	6	0	41	29	18

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	48	35	6	6	3	0	1	84	9	234
2017	AO-02	46	46	0	0	0	0	8	100	0	13
2017	AO-03	45	36	7	7	4	1	1	82	11	165
2017	AO-04	51	35	8	5	0	0	0	86	5	37
2014	AO	50	33	9	3	2	2	0	86	5	242
2014	AO-01	73	27	0	0	0	0	0	100	0	15
2014	AO-02	23	54	8	8	8	0	0	77	15	13
2014	AO-03	49	36	11	1	1	2	1	86	2	166
2014	AO-04	49	26	5	10	5	5	0	78	16	39
2011	AO	41	41	8	5	4	1	0	83	9	274
2011	AO-02	38	44	12	3	3	0	0	82	6	34
2011	AO-03	43	39	8	5	4	2	0	83	9	171
2011	AO-04	29	44	12	5	7	2	0	75	13	41
2011	AO-05	33	44	6	11	0	0	6	82	12	18
2008	AO	39	40	8	6	5	1	1	80	11	239
2008	AO-02	40	45	8	3	3	1	0	86	7	92
2008	AO-03	41	33	9	7	9	1	0	75	16	69
2008	AO-04	45	30	15	6	3	0	0	76	9	33
2008	AO-05	25	42	8	8	8	0	8	73	18	24

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	16	27	12	14	26	4	1	45	41	234
2017	AO-02	8	38	15	15	0	15	8	60	20	13
2017	AO-03	13	24	12	15	32	4	1	38	49	165
2017	AO-04	22	38	14	11	16	0	0	59	27	37
2014	AO	20	33	14	14	15	4	0	56	30	242
2014	AO-01	33	40	7	13	0	7	0	79	14	15
2014	AO-02	23	46	8	8	15	0	0	69	23	13
2014	AO-03	15	31	15	17	17	4	1	48	36	166
2014	AO-04	26	41	13	3	15	3	0	68	18	39
2011	AO	16	29	12	20	20	2	0	46	41	274
2011	AO-02	18	41	9	15	18	0	0	59	32	34
2011	AO-03	11	30	12	21	23	2	0	42	46	171
2011	AO-04	22	17	10	29	20	2	0	40	50	41
2011	AO-05	33	28	11	11	11	0	6	65	24	18
2008	AO	13	31	10	14	29	2	1	45	45	238
2008	AO-02	11	33	10	12	33	2	0	44	46	92
2008	AO-03	10	30	10	17	29	3	0	42	48	69
2008	AO-04	9	27	12	15	33	3	0	38	50	33
2008	AO-05	33	29	0	17	13	0	8	68	32	24

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	AO	8	92	234
2017	AO-03	9	91	165
2014	AO	10	90	241
2014	AO-01	0	100	15
2014	AO-03	10	90	165

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	AO	28	18

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	AO	89	18
2017	AO-03	93	15
2014	AO	92	25
2014	AO-03	94	17

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	Total responses
2017	AO	18
2017	AO-03	15
2014	AO	25
2014	AO-03	17

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	AO	18
2017	AO-03	15
2014	AO	25
2014	AO-03	17

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	Total responses
2017	AO	18
2017	AO-03	15
2014	AO	25
2014	AO-03	17

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	AO	28	18
2014	AO	20	25

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year	Demographic	Total responses
2017	AO	18
2017	AO-03	15
2014	AO	25
2014	AO-03	17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	AO	0	18
2017	AO-03	0	15

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year	Demographic	(%)	Total responses
2017	AO-03	0	15
2014	AO-03	0	17

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	AO	0	18
2017	AO-03	0	15

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	Total responses
2017	AO	18
2017	AO-03	15
2014	AO	25
2014	AO-03	17

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	AO	28	18
2017	AO-03	33	15
2014	AO	36	25
2014	AO-03	41	17

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	AO	28	18
2014	AO	24	25

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	AO-03	0	15
2014	AO-03	0	17

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	AO	28	18
2014	AO	32	25

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	AO-03	0	15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	AO	28	18
2014	AO-03	0	17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	AO	39	18
2017	AO-03	47	15
2014	AO	48	25
2014	AO-03	59	17

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	Total responses
2017	AO	13
2017	AO-03	12
2014	AO	24
2014	AO-03	17

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	Total responses
2017	AO	13
2017	AO-03	12
2014	AO	24
2014	AO-03	17

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	Total responses
2017	AO	13
2017	AO-03	12
2014	AO	24
2014	AO-03	17

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	Total responses
2017	AO	13
2017	AO-03	12
2014	AO	24
2014	AO-03	17

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year	Demographic	(%)	Total responses
2017	AO	0	13
2017	AO-03	0	12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	AO	0	13
2017	AO-03	0	12

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	AO	0	13
2017	AO-03	0	12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	AO	69	13
2017	AO-03	67	12
2014	AO	38	24

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	AO-03	12
2014	AO	24
2014	AO-03	17

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	AO	69	13
2017	AO-03	75	12
2014	AO	67	24
2014	AO-03	71	17

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	AO	0	13
2017	AO-03	0	12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	AO	100	0	18
2017	AO-03	100	0	15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	11	19	28	4	4	29	5	45	12	233
2017	AO-02	8	31	23	0	0	31	8	63	0	13
2017	AO-03	9	19	26	4	5	32	5	44	14	164
2017	AO-04	14	19	41	5	5	14	3	39	13	37
2014	AO	10	16	29	4	7	29	5	40	16	242
2014	AO-01	20	20	20	0	0	40	0	67	0	15
2014	AO-02	8	15	23	0	8	23	23	43	14	13
2014	AO-03	8	13	32	4	7	31	5	33	18	166
2014	AO-04	15	26	15	3	10	26	5	59	19	39

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	22	36	21	5	3	10	2	66	10	233
2017	AO-02	31	38	23	8	0	0	0	69	8	13
2017	AO-03	19	35	22	6	4	12	2	63	11	164
2017	AO-04	24	41	24	0	5	3	3	69	6	37
2014	AO	17	31	25	5	5	15	2	58	12	242
2014	AO-01	33	33	20	0	0	13	0	77	0	15
2014	AO-02	23	38	0	8	8	15	8	80	20	13
2014	AO-03	11	30	29	6	4	18	1	51	13	166
2014	AO-04	31	33	15	3	8	5	5	71	11	39
2011	AO	27	39	20	4	4	6	0	70	8	274
2011	AO-02	26	47	15	0	3	9	0	81	3	34
2011	AO-03	22	38	23	5	5	6	1	64	11	171
2011	AO-04	34	37	24	0	0	5	0	74	0	41
2011	AO-05	50	33	11	6	0	0	0	83	6	18

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	32	38	14	9	6	1	71	15	232
2017	AO-02	31	31	23	8	8	0	62	15	13
2017	AO-03	29	40	15	9	6	2	70	15	163
2017	AO-04	46	30	5	14	5	0	76	19	37

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	9	22	23	18	26	0	1	32	45	233
2017	AO-02	31	38	23	0	8	0	0	69	8	13
2017	AO-03	8	22	26	21	22	1	1	30	43	164
2017	AO-04	3	14	14	16	54	0	0	16	70	37

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	20	32	19	13	12	1	2	54	26	233
2017	AO-02	50	25	17	8	0	0	0	75	8	12
2017	AO-03	19	32	21	14	10	1	2	53	25	165
2017	AO-04	11	24	19	14	32	0	0	35	46	37

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	9	17	17	19	37	1	26	57	233
2017	AO-02	31	23	15	8	23	0	54	31	13
2017	AO-03	6	18	16	23	35	1	25	59	164
2017	AO-04	3	5	19	14	59	0	8	73	37

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	38	37	16	2	4	0	3	78	6	231
2017	AO-02	54	38	8	0	0	0	0	92	0	13
2017	AO-03	40	39	14	1	2	1	4	82	3	163
2017	AO-04	22	33	28	3	14	0	0	56	17	36

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	25	44	16	8	6	1	70	14	232
2017	AO-02	31	23	23	15	8	0	54	23	13
2017	AO-03	25	45	17	7	5	1	71	12	163
2017	AO-04	30	38	14	8	11	0	68	19	37

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	19	35	22	11	12	0	1	54	23	233
2017	AO-02	38	46	8	8	0	0	0	85	8	13
2017	AO-03	18	30	25	13	12	1	1	49	25	164
2017	AO-04	5	46	24	8	16	0	0	51	24	37

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	10	28	30	16	14	1	39	31	232
2017	AO-02	23	38	38	0	0	0	62	0	13
2017	AO-03	9	25	32	19	15	1	34	34	164
2017	AO-04	3	25	33	17	22	0	28	39	36

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	17	33	19	14	15	0	1	51	30	233
2017	AO-02	23	62	8	8	0	0	0	85	8	13
2017	AO-03	15	31	20	15	17	1	1	47	32	164
2017	AO-04	11	30	22	16	22	0	0	41	38	37

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	15	36	19	15	13	1	52	29	233
2017	AO-02	54	31	8	8	0	0	85	8	13
2017	AO-03	11	37	20	17	14	1	48	31	164
2017	AO-04	11	27	22	19	22	0	38	41	37

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	39	32	13	7	8	1	72	15	233
2017	AO-02	38	38	23	0	0	0	77	0	13
2017	AO-03	37	32	13	8	10	1	69	18	164
2017	AO-04	43	32	14	5	3	3	78	8	37

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	74	14	6	3	3	0	1	89	5	234
2017	AO-02	69	8	23	0	0	0	0	77	0	13
2017	AO-03	72	16	5	2	1	1	2	91	4	165
2017	AO-04	78	5	3	3	11	0	0	84	14	37

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	59	29	8	1	2	0	0	89	3	232
2017	AO-02	38	46	8	8	0	0	0	85	8	13
2017	AO-03	59	29	8	1	2	1	1	90	2	164
2017	AO-04	56	33	6	3	3	0	0	89	6	36

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	56	24	9	7	5	0	80	12	234
2017	AO-02	77	8	8	8	0	0	85	8	13
2017	AO-03	53	24	10	7	5	1	77	12	165
2017	AO-04	54	27	5	8	5	0	81	14	37

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	54	12	5	1	28	91	2	232
2017	AO-02	54	15	8	0	23	90	0	13
2017	AO-03	55	6	2	1	36	94	2	163
2017	AO-04	43	38	16	3	0	81	3	37

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	55	27	10	3	1	0	2	84	5	230
2017	AO-02	54	31	15	0	0	0	0	85	0	13
2017	AO-03	57	25	9	3	2	1	2	85	5	161
2017	AO-04	43	32	19	5	0	0	0	76	5	37

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	76	15	4	1	0	2	94	2	233
2017	AO-02	85	8	0	8	0	0	92	8	13
2017	AO-03	73	17	6	1	1	2	93	1	164
2017	AO-04	84	14	0	3	0	0	97	3	37

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	55	34	6	3	0	0	1	91	3	232
2017	AO-02	46	38	0	8	8	0	0	85	15	13
2017	AO-03	52	35	8	3	0	1	2	89	3	163
2017	AO-04	68	30	3	0	0	0	0	97	0	37

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	6	34	36	15	9	0	40	24	234
2017	AO-02	8	62	23	8	0	0	69	8	13
2017	AO-03	6	32	38	15	8	1	38	23	165
2017	AO-04	3	24	35	24	14	0	27	38	37

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	7	25	40	18	9	1	27	32	232
2017	AO-02	0	8	54	31	8	0	38	8	13
2017	AO-03	6	25	42	18	9	1	27	30	163
2017	AO-04	16	38	30	8	8	0	16	54	37

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	12	32	25	11	12	8	0	48	25	232
2017	AO-02	8	15	54	23	0	0	0	23	23	13
2017	AO-03	13	31	25	9	12	9	1	49	24	163
2017	AO-04	5	43	16	8	19	8	0	53	29	37

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	14	28	24	18	15	0	0	43	33	232
2017	AO-02	8	46	31	15	0	0	0	54	15	13
2017	AO-03	13	29	23	18	15	1	1	43	34	164
2017	AO-04	11	19	31	17	22	0	0	31	39	36

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	AO	8	92	234
2017	AO-02	0	100	13
2017	AO-03	10	90	165
2014	AO	9	91	242
2014	AO-03	10	90	166

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	AO	68	32	19
2017	AO-03	71	29	17
2014	AO	59	41	22
2014	AO-03	63	38	16

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	31	38	0	23	8	0	69	31	13
2017	AO-03	33	42	0	25	0	0	75	25	12
2014	AO	46	31	8	0	8	8	83	8	13
2014	AO-03	40	40	0	0	10	10	89	11	10

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	35	38	14	3	3	6	1	38	62	234
2017	AO-02	38	23	15	15	0	0	8	42	58	13
2017	AO-03	35	36	13	3	4	7	1	38	62	165
2017	AO-04	41	35	19	0	3	3	0	42	58	37

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	AO	10	135
2017	AO-03	12	93
2017	AO-04	0	20

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	AO	15	135
2017	AO-03	12	93
2017	AO-04	20	20

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	AO	5	135
2017	AO-03	3	93
2017	AO-04	5	20

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	AO	60	135
2017	AO-03	65	93
2017	AO-04	50	20

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	AO	4	135
2017	AO-03	5	93
2017	AO-04	0	20

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	AO	31	135
2017	AO-03	22	93
2017	AO-04	45	20

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	AO	27	48	12	8	3	2	132
2017	AO-03	25	51	12	7	3	2	91
2017	AO-04	40	30	15	5	5	5	20

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	6	11	26	14	19	3	21	22	44	135
2017	AO-03	6	12	28	14	19	1	19	23	42	93
2017	AO-04	0	5	19	19	24	0	33	7	64	21

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	AO	4	8	22	15	27	4	18	16	55	136
2017	AO-03	4	10	25	12	26	2	22	18	49	93
2017	AO-04	0	5	14	24	29	10	19	7	73	21

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Transport Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - AO

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me