2017 Public Service Employee Survey Results for Environment and Climate Change Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 47 6 12 6 0 0 76 18 1014
2017 Does not provide services to public 33 47 5 11 4 0 0 80 15 3555
2014 Provides services to public 31 50 5 9 4 0 0 81 14 1032
2014 Does not provide services to public 33 49 5 10 3 0 0 81 14 3588
2011 Provides services to public 30 49 5 12 4 0 0 79 16 1011
2011 Does not provide services to public 34 48 5 11 3 0 0 82 14 3371
2008 Provides services to public 34 49 4 9 4 0 0 83 13 1100
2008 Does not provide services to public 36 47 6 8 3 0 0 84 11 2973

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 25 4 4 3 0 1 89 7 1012
2017 Does not provide services to public 69 22 5 3 1 0 1 91 4 3548
2014 Provides services to public 62 26 5 4 2 1 1 90 6 1032
2014 Does not provide services to public 68 22 4 3 1 1 1 91 5 3588
2011 Provides services to public 63 25 5 4 2 1 0 89 6 1011
2011 Does not provide services to public 67 21 5 4 1 1 1 90 5 3373
2008 Provides services to public 63 25 5 4 2 1 1 89 6 1100
2008 Does not provide services to public 70 19 4 4 2 0 1 90 6 2966

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 19 7 8 5 0 1 79 14 1013
2017 Does not provide services to public 63 18 6 8 4 0 1 82 12 3552
2014 Provides services to public 59 21 6 8 5 0 1 81 13 1032
2014 Does not provide services to public 62 18 6 8 4 0 1 81 13 3587
2011 Provides services to public 59 18 7 10 5 0 1 79 14 1009
2011 Does not provide services to public 61 18 6 9 5 0 1 80 14 3372
2008 Provides services to public 60 19 6 9 5 0 2 80 14 1100
2008 Does not provide services to public 63 18 5 8 4 0 2 83 13 2969

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 37 6 9 6 0 0 78 15 1011
2017 Does not provide services to public 47 36 6 7 4 0 0 84 11 3551
2014 Provides services to public 42 36 6 9 6 0 0 79 15 1031
2014 Does not provide services to public 48 35 6 8 4 0 0 82 12 3587
2011 Provides services to public 34 43 9 8 6 0 0 77 14 1009
2011 Does not provide services to public 43 39 7 7 3 0 0 83 10 3372

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 42 12 12 5 0 0 70 18 1014
2017 Does not provide services to public 30 42 11 11 4 0 0 73 16 3554
2014 Provides services to public 28 44 11 13 5 0 0 72 17 1031
2014 Does not provide services to public 28 42 12 13 5 0 0 70 17 3588
2011 Provides services to public 23 49 11 12 5 0 1 72 17 1008
2011 Does not provide services to public 24 42 14 13 6 0 1 67 19 3374
2008 Provides services to public 23 40 17 14 6 0 1 63 20 1098
2008 Does not provide services to public 22 40 16 15 7 0 1 62 22 2975

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 37 8 5 3 0 0 85 7 1012
2017 Does not provide services to public 46 40 7 5 2 0 0 86 7 3552
2014 Provides services to public 43 40 9 6 2 0 0 83 8 1031
2014 Does not provide services to public 42 41 9 6 2 0 0 83 8 3588
2011 Provides services to public 45 39 7 6 3 0 0 84 9 1011
2011 Does not provide services to public 45 37 8 6 3 0 0 83 9 3374
2008 Provides services to public 43 41 8 5 2 0 0 84 7 1097
2008 Does not provide services to public 41 42 9 6 2 0 0 83 8 2971

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 37 6 5 3 0 0 86 7 1010
2017 Does not provide services to public 49 37 6 5 2 0 0 87 7 3548
2014 Provides services to public 46 40 7 5 2 0 0 86 7 1031
2014 Does not provide services to public 46 39 6 6 2 0 0 86 8 3589
2011 Provides services to public 44 43 5 6 2 0 0 87 8 1008
2011 Does not provide services to public 46 41 6 4 2 0 0 87 7 3375
2008 Provides services to public 43 44 5 5 3 0 0 88 7 1099
2008 Does not provide services to public 43 44 6 5 2 0 0 87 7 2975

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 37 8 6 3 0 0 82 10 1010
2017 Does not provide services to public 53 36 6 4 1 0 0 90 5 3543
2014 Provides services to public 48 39 7 5 2 0 0 87 6 1029
2014 Does not provide services to public 51 37 6 5 1 0 0 88 6 3584

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 33 14 8 5 0 0 73 13 1010
2017 Does not provide services to public 45 34 9 7 4 1 1 80 11 3550
2014 Provides services to public 35 31 14 10 7 0 1 68 18 1029
2014 Does not provide services to public 40 34 12 8 4 1 1 75 13 3588
2011 Provides services to public 30 42 11 9 7 1 0 73 16 1009
2011 Does not provide services to public 37 38 11 9 4 1 1 76 13 3375

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 23 8 13 12 1 7 64 27 1011
2017 Does not provide services to public 25 23 11 13 12 2 12 57 30 3549
2014 Provides services to public 34 25 7 13 12 2 6 65 27 1030
2014 Does not provide services to public 25 22 12 13 14 3 12 54 32 3589
2011 Provides services to public 30 26 9 13 15 1 5 60 30 1009
2011 Does not provide services to public 20 22 10 15 20 2 11 48 41 3377
2008 Provides services to public 29 24 8 15 15 2 7 58 33 1097
2008 Does not provide services to public 23 22 10 16 17 2 9 51 37 2969

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 45 10 7 4 0 0 79 11 1013
2017 Does not provide services to public 35 46 9 6 3 0 0 81 10 3555
2014 Provides services to public 29 48 11 8 4 0 0 77 12 1032
2014 Does not provide services to public 31 46 11 9 4 0 0 77 12 3587
2011 Provides services to public 32 46 10 7 5 0 0 78 12 1009
2011 Does not provide services to public 31 44 12 8 5 0 0 75 13 3377
2008 Provides services to public 33 45 10 7 5 0 0 78 12 1095
2008 Does not provide services to public 33 43 11 9 4 0 0 76 13 2963

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 37 15 13 10 0 0 62 23 1011
2017 Does not provide services to public 28 39 14 12 6 0 0 67 18 3552
2014 Provides services to public 19 39 16 15 10 0 0 59 25 1032
2014 Does not provide services to public 24 39 16 14 7 0 0 63 21 3587
2011 Provides services to public 17 36 21 15 11 0 0 53 26 1011
2011 Does not provide services to public 21 38 16 15 9 0 0 60 24 3376

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 41 11 10 5 0 0 73 16 1010
2017 Does not provide services to public 31 43 12 10 4 0 0 74 14 3554

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 40 11 6 4 0 0 79 10 1013
2017 Does not provide services to public 41 42 9 6 2 0 0 83 8 3546
2014 Provides services to public 35 42 11 7 4 1 0 78 11 1032
2014 Does not provide services to public 38 42 11 6 3 0 0 80 9 3585
2011 Provides services to public 31 44 13 7 4 0 0 76 11 1011
2011 Does not provide services to public 33 45 12 6 3 1 0 78 10 3377
2008 Provides services to public 34 42 12 7 5 1 0 76 12 1099
2008 Does not provide services to public 35 41 11 8 4 1 0 78 12 2970

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 38 15 12 8 0 0 66 19 1010
2017 Does not provide services to public 31 41 13 9 5 0 0 72 14 3546

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 39 7 3 2 0 0 88 4 1010
2017 Does not provide services to public 52 36 8 3 1 0 0 88 4 3544
2014 Provides services to public 54 35 6 4 1 0 0 89 5 1031
2014 Does not provide services to public 56 32 8 3 1 0 0 88 4 3587
2011 Provides services to public 51 35 9 3 1 0 0 86 5 1010
2011 Does not provide services to public 53 35 8 3 1 0 0 88 4 3373

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 43 13 11 6 0 0 69 17 1009
2017 Does not provide services to public 32 44 11 9 4 0 0 76 13 3542
2014 Provides services to public 20 43 14 14 7 0 0 64 22 1031
2014 Does not provide services to public 23 45 13 12 6 0 0 68 18 3588
2011 Provides services to public 21 44 15 12 8 0 0 65 20 1010
2011 Does not provide services to public 25 45 13 10 7 0 0 70 17 3371

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 37 16 10 8 0 0 66 18 1010
2017 Does not provide services to public 37 36 13 9 4 0 0 74 14 3544
2014 Provides services to public 27 35 15 14 8 0 0 63 22 1031
2014 Does not provide services to public 32 37 14 10 6 0 0 70 16 3586

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 36 18 12 7 0 0 63 19 1009
2017 Does not provide services to public 30 39 15 10 4 0 1 70 14 3543
2014 Provides services to public 25 40 14 13 8 1 0 65 21 1030
2014 Does not provide services to public 28 40 16 10 5 0 1 69 15 3585
2011 Provides services to public 26 42 15 11 4 0 0 69 16 1008
2011 Does not provide services to public 30 43 14 9 3 1 1 74 12 3372

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 43 10 6 3 0 0 81 9 1011
2017 Does not provide services to public 42 41 9 5 2 0 0 83 7 3543
2014 Provides services to public 37 44 10 6 2 0 0 82 8 1031
2014 Does not provide services to public 39 42 11 5 2 0 0 81 8 3585
2011 Provides services to public 39 44 9 6 3 0 0 83 8 1010
2011 Does not provide services to public 38 44 10 6 3 0 0 82 8 3376
2008 Provides services to public 41 43 8 5 2 0 0 84 8 1098
2008 Does not provide services to public 39 44 9 6 2 0 0 83 8 2971

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 35 18 8 6 0 1 68 13 1014
2017 Does not provide services to public 33 37 17 7 5 0 1 71 12 3555
2014 Provides services to public 32 35 18 9 4 0 0 68 14 1030
2014 Does not provide services to public 30 37 18 8 6 0 1 67 14 3588
2011 Provides services to public 27 38 19 8 7 0 1 66 15 1011
2011 Does not provide services to public 27 36 20 10 6 0 1 64 16 3377
2008 Provides services to public 23 33 21 13 8 0 0 57 22 1100
2008 Does not provide services to public 22 35 22 12 8 0 0 58 20 2971

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 24 36 17 9 1 2 27 36 1003
2017 Does not provide services to public 8 22 40 19 7 1 2 27 31 3539
2014 Provides services to public 11 27 35 19 5 2 1 24 40 1030
2014 Does not provide services to public 8 27 40 17 6 1 2 24 35 3581
2011 Provides services to public 14 33 32 15 3 1 2 19 49 1008
2011 Does not provide services to public 12 30 37 14 5 1 2 19 43 3368
2008 Provides services to public 15 32 35 12 3 1 2 15 48 1093
2008 Does not provide services to public 12 34 35 13 4 1 1 17 47 2966

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 20 29 22 12 2 3 36 34 1005
2017 Does not provide services to public 9 17 31 24 13 3 3 39 28 3532
2014 Provides services to public 12 24 31 20 9 2 1 30 38 1031
2014 Does not provide services to public 9 21 32 22 10 3 2 34 32 3577
2011 Provides services to public 21 26 27 16 5 2 2 21 50 1007
2011 Does not provide services to public 19 27 30 14 6 2 2 21 48 3369
2008 Provides services to public 25 28 25 13 5 1 2 19 55 1098
2008 Does not provide services to public 20 29 28 13 5 2 2 19 52 2966

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 29 24 10 6 1 4 16 58 1006
2017 Does not provide services to public 20 27 30 12 6 1 3 19 49 3540
2014 Provides services to public 35 27 21 10 4 2 1 15 63 1029
2014 Does not provide services to public 27 28 27 9 5 2 2 15 58 3584
2011 Provides services to public 31 29 23 8 3 2 3 12 64 1007
2011 Does not provide services to public 26 30 25 10 5 1 3 15 59 3367
2008 Provides services to public 37 26 20 9 4 2 3 13 66 1097
2008 Does not provide services to public 31 29 23 9 4 2 2 13 63 2963

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 15 34 27 13 1 3 41 24 998
2017 Does not provide services to public 8 18 33 24 13 1 2 38 27 3530
2014 Provides services to public 7 20 33 28 9 1 1 38 28 1027
2014 Does not provide services to public 9 20 35 24 9 1 2 35 30 3566
2011 Provides services to public 12 22 32 23 7 1 3 32 36 1006
2011 Does not provide services to public 11 22 35 23 8 1 2 31 33 3365
2008 Provides services to public 14 22 30 22 8 1 3 31 38 1098
2008 Does not provide services to public 12 22 34 22 8 1 1 31 35 2961

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 25 26 12 9 1 3 22 52 1005
2017 Does not provide services to public 16 24 29 16 10 2 4 27 43 3539
2014 Provides services to public 26 27 25 12 6 2 1 19 55 1029
2014 Does not provide services to public 18 28 27 14 8 2 3 23 49 3577
2011 Provides services to public 29 28 26 10 4 1 2 14 59 1007
2011 Does not provide services to public 24 29 27 11 5 1 3 17 55 3372
2008 Provides services to public 25 26 27 13 5 1 2 19 53 1096
2008 Does not provide services to public 21 27 27 15 6 1 3 22 50 2962

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 18 27 21 15 2 3 38 33 1004
2017 Does not provide services to public 10 16 28 23 15 3 5 41 29 3538
2014 Provides services to public 10 16 29 26 12 3 3 41 28 1027
2014 Does not provide services to public 7 15 28 28 13 3 4 45 24 3581
2011 Provides services to public 12 20 26 23 12 2 5 37 34 1008
2011 Does not provide services to public 10 18 28 24 12 2 5 40 30 3363
2008 Provides services to public 19 22 25 17 9 3 4 28 45 1098
2008 Does not provide services to public 14 24 28 18 9 3 4 29 41 2966

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 26 27 11 7 2 3 19 52 1007
2017 Does not provide services to public 19 24 31 13 7 3 4 21 46 3540
2014 Provides services to public 23 25 30 12 6 3 2 19 50 1031
2014 Does not provide services to public 20 26 31 12 6 2 3 19 48 3580
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 17 6 5 2 0 2 86 8 1013
2017 Does not provide services to public 67 17 5 4 3 0 3 87 7 3554
2014 Provides services to public 68 16 4 6 2 0 3 87 8 1031
2014 Does not provide services to public 69 16 5 5 2 0 3 87 7 3588
2011 Provides services to public 64 18 6 7 2 0 3 84 9 1010
2011 Does not provide services to public 64 17 5 6 3 0 4 85 9 3374
2008 Provides services to public 64 15 4 6 5 0 6 85 11 1100
2008 Does not provide services to public 65 15 5 5 4 0 6 85 9 2968

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 32 14 12 7 5 4 64 20 1013
2017 Does not provide services to public 29 32 14 8 6 6 5 68 16 3551
2014 Provides services to public 28 34 15 8 8 5 2 66 17 1031
2014 Does not provide services to public 31 31 13 9 5 5 5 70 15 3586

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 32 10 9 5 0 0 76 15 1013
2017 Does not provide services to public 46 31 9 8 6 1 0 77 14 3551
2014 Provides services to public 42 33 9 9 5 1 0 76 15 1032
2014 Does not provide services to public 46 32 8 8 5 1 0 78 13 3588

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 37 11 10 5 1 1 73 15 1011
2017 Does not provide services to public 38 36 10 9 5 2 1 76 14 3553
2014 Provides services to public 33 46 8 9 4 1 0 80 13 1031
2014 Does not provide services to public 37 39 10 9 3 2 1 78 12 3586
2011 Provides services to public 29 42 11 9 6 1 1 73 16 1010
2011 Does not provide services to public 32 39 11 10 4 2 2 74 15 3375
2008 Provides services to public 28 42 12 10 6 2 1 72 16 1098
2008 Does not provide services to public 33 37 12 10 5 2 1 72 16 2974

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 34 12 11 8 8 0 66 21 1012
2017 Does not provide services to public 31 29 13 9 6 10 2 69 17 3551
2014 Provides services to public 28 32 14 10 8 7 1 65 20 1032
2014 Does not provide services to public 33 30 13 9 5 8 2 70 16 3586
2011 Provides services to public 25 33 14 12 9 6 1 62 23 1010
2011 Does not provide services to public 32 30 13 10 6 8 2 68 18 3374
2008 Provides services to public 28 33 13 12 8 6 1 65 21 1098
2008 Does not provide services to public 32 29 13 10 7 7 1 67 19 2973

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 24 19 17 11 15 3 43 34 1012
2017 Does not provide services to public 12 21 18 14 9 21 5 44 32 3550
2014 Provides services to public 10 23 19 18 13 14 3 40 38 1032
2014 Does not provide services to public 11 23 17 15 10 19 5 44 33 3585

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 38 8 6 3 0 0 83 9 1012
2017 Does not provide services to public 52 34 6 5 2 0 0 86 8 3552
2014 Provides services to public 45 40 8 4 2 0 0 85 7 1030
2014 Does not provide services to public 48 37 7 5 2 0 0 86 7 3586
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 37 11 10 5 1 0 74 15 1012
2017 Does not provide services to public 41 37 10 8 4 0 1 78 12 3554
2014 Provides services to public 32 40 11 10 6 1 0 73 16 1032
2014 Does not provide services to public 39 37 11 8 5 1 0 76 13 3587
2011 Provides services to public 28 39 15 10 7 1 0 68 17 1006
2011 Does not provide services to public 34 38 12 10 6 0 0 72 16 3375
2008 Provides services to public 26 36 12 13 12 0 1 63 25 1099
2008 Does not provide services to public 27 38 14 12 8 1 1 65 21 2971

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 35 10 7 4 1 0 78 11 1012
2017 Does not provide services to public 48 32 9 5 3 2 0 82 9 3553
2014 Provides services to public 41 34 11 7 5 2 1 76 12 1031
2014 Does not provide services to public 45 32 11 6 3 2 1 79 9 3585
2011 Provides services to public 35 36 14 8 5 2 0 72 14 1008
2011 Does not provide services to public 40 34 12 8 4 2 1 76 12 3376
2008 Provides services to public 34 33 13 10 8 2 1 69 18 1097
2008 Does not provide services to public 38 33 12 9 6 2 1 73 14 2968

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 34 9 9 5 1 0 76 14 1011
2017 Does not provide services to public 44 35 8 7 4 1 0 80 11 3551
2014 Provides services to public 35 36 13 10 6 1 0 72 15 1032
2014 Does not provide services to public 43 35 10 8 4 1 0 78 12 3588
2011 Provides services to public 32 39 12 10 7 1 0 71 17 1008
2011 Does not provide services to public 37 36 11 11 5 0 0 73 16 3375
2008 Provides services to public 32 36 11 10 10 0 0 68 21 1098
2008 Does not provide services to public 33 36 11 12 8 1 0 69 20 2971

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 79 12 4 2 1 0 2 93 3 1011
2017 Does not provide services to public 81 11 3 2 1 0 2 94 3 3549
2014 Provides services to public 76 13 4 2 2 0 3 92 4 1031
2014 Does not provide services to public 79 11 3 2 2 0 3 93 4 3588
2011 Provides services to public 73 15 3 2 3 0 4 91 5 1009
2011 Does not provide services to public 77 11 3 2 1 0 4 93 4 3375
2008 Provides services to public 77 9 3 2 3 0 6 92 5 1099
2008 Does not provide services to public 79 9 3 2 2 0 5 93 4 2970

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 26 7 6 4 2 5 82 11 1012
2017 Does not provide services to public 54 25 6 5 3 3 4 85 9 3548
2014 Provides services to public 46 26 8 5 6 3 7 79 12 1032
2014 Does not provide services to public 50 26 7 5 4 4 5 83 9 3586
2011 Provides services to public 39 32 9 8 6 1 4 75 15 1008
2011 Does not provide services to public 43 30 9 7 6 3 3 77 13 3373

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 29 7 5 5 0 0 83 10 1012
2017 Does not provide services to public 59 25 6 5 3 1 0 86 8 3553

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 27 10 3 5 1 0 82 8 1011
2017 Does not provide services to public 61 23 8 4 3 1 0 85 7 3553

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 29 10 8 5 0 0 78 12 1010
2017 Does not provide services to public 54 27 8 6 4 0 0 82 10 3546
2014 Provides services to public 41 33 11 9 5 0 0 75 14 1032
2014 Does not provide services to public 50 29 10 6 4 0 0 79 10 3586
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 33 23 12 7 5 6 53 22 272
2017 Does not provide services to public 20 34 16 10 4 5 11 64 16 1073
2014 Provides services to public 16 33 19 13 8 3 10 56 23 257
2014 Does not provide services to public 22 32 16 9 4 6 11 65 15 1075

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 33 16 10 7 8 0 64 19 1011
2017 Does not provide services to public 28 34 15 8 5 10 1 69 14 3555
2014 Provides services to public 23 33 18 9 7 10 0 62 18 1030
2014 Does not provide services to public 26 34 16 8 5 11 0 67 15 3587
2011 Provides services to public 17 31 20 12 11 9 1 53 25 1010
2011 Does not provide services to public 20 31 20 11 8 9 0 56 21 3367

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 33 19 15 12 2 0 53 28 1013
2017 Does not provide services to public 22 34 19 13 8 4 0 59 21 3550
2014 Provides services to public 16 32 21 16 13 2 0 49 29 1030
2014 Does not provide services to public 20 34 20 15 8 3 0 55 24 3586
2011 Provides services to public 12 25 21 20 19 3 0 38 40 1010
2011 Does not provide services to public 13 27 23 19 15 3 0 42 35 3370
2008 Provides services to public 12 26 19 19 20 3 0 40 40 1099
2008 Does not provide services to public 16 27 21 18 15 3 0 45 34 2976

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 28 21 18 16 5 0 42 36 1009
2017 Does not provide services to public 15 30 21 17 10 7 0 48 29 3550
2014 Provides services to public 10 24 24 20 16 6 0 36 39 1031
2014 Does not provide services to public 12 28 23 19 12 6 0 43 32 3584
2011 Provides services to public 6 24 21 26 18 5 0 31 46 1009
2011 Does not provide services to public 7 24 22 25 15 6 0 33 44 3364
2008 Provides services to public 6 21 20 25 24 5 0 28 51 1096
2008 Does not provide services to public 7 23 19 25 19 6 0 32 47 2971

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 26 19 17 17 6 0 44 36 1012
2017 Does not provide services to public 20 30 18 14 11 7 0 54 27 3554
2014 Provides services to public 11 26 20 18 17 7 0 40 38 1031
2014 Does not provide services to public 15 29 20 15 13 8 0 48 31 3585
2011 Provides services to public 7 24 22 19 19 8 0 34 42 1010
2011 Does not provide services to public 9 24 20 20 17 9 0 37 41 3365
2008 Provides services to public 8 21 20 20 20 11 0 33 45 1098
2008 Does not provide services to public 9 25 20 21 15 10 0 38 40 2971

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 30 19 19 14 3 0 46 35 1010
2017 Does not provide services to public 15 33 18 18 11 5 0 50 30 3548
2014 Provides services to public 10 32 20 21 14 3 0 43 36 1030
2014 Does not provide services to public 12 33 20 19 11 4 0 48 32 3582
2011 Provides services to public 7 30 19 24 17 3 0 38 42 1007
2011 Does not provide services to public 8 28 19 23 18 3 0 38 42 3364
2008 Provides services to public 10 29 20 21 17 3 0 40 39 1099
2008 Does not provide services to public 10 31 18 24 14 2 0 42 39 2973
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 42 19 13 6 1 0 61 20 1009
2017 Does not provide services to public 21 43 18 11 4 2 0 66 15 3546
2014 Provides services to public 15 42 19 14 8 2 0 58 22 1030
2014 Does not provide services to public 19 41 20 13 5 2 0 62 18 3586
2011 Provides services to public 10 38 21 18 11 2 0 50 29 1010
2011 Does not provide services to public 13 37 20 17 10 2 0 51 28 3374

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 43 12 4 2 2 0 82 6 1010
2017 Does not provide services to public 41 42 10 3 1 3 0 86 4 3535
2014 Provides services to public 38 44 9 4 2 2 0 85 6 1030
2014 Does not provide services to public 42 39 10 3 1 4 0 85 5 3584
2011 Provides services to public 29 46 13 6 3 3 0 77 10 1009
2011 Does not provide services to public 35 39 13 5 2 4 0 78 8 3373

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 39 13 10 4 3 1 72 15 1008
2017 Does not provide services to public 35 40 11 7 3 2 1 78 10 3545
2014 Provides services to public 36 42 11 6 2 2 1 80 9 1031
2014 Does not provide services to public 40 40 9 5 2 3 1 83 8 3582
2011 Provides services to public 27 43 12 9 4 3 1 73 14 1009
2011 Does not provide services to public 32 39 12 8 5 4 1 74 13 3371
2008 Provides services to public 25 37 15 11 8 2 1 65 19 1098
2008 Does not provide services to public 28 36 13 12 6 4 1 68 18 2974

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 35 23 12 6 4 1 56 19 1008
2017 Does not provide services to public 21 36 20 12 5 6 1 61 18 3549
2014 Provides services to public 21 37 21 11 4 5 1 61 16 1032
2014 Does not provide services to public 22 36 21 10 4 5 1 62 15 3584
2011 Provides services to public 12 36 25 13 6 5 2 52 21 1010
2011 Does not provide services to public 13 34 24 13 8 6 2 51 23 3370

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 29 16 13 13 8 2 54 29 1010
2017 Does not provide services to public 19 26 16 13 11 11 4 53 28 3546
2014 Provides services to public 17 25 18 16 13 9 1 48 32 1032
2014 Does not provide services to public 16 25 17 15 12 12 3 48 31 3586
2011 Provides services to public 11 25 18 17 14 11 3 42 37 1010
2011 Does not provide services to public 13 22 17 17 14 13 3 42 37 3366

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 23 8 7 3 1 4 82 10 1013
2017 Does not provide services to public 56 22 8 5 2 2 4 84 8 3551
2014 Provides services to public 55 22 8 6 3 1 5 82 9 1031
2014 Does not provide services to public 56 23 8 5 3 2 4 83 8 3587

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 24 6 3 2 1 2 89 5 1008
2017 Does not provide services to public 66 21 5 2 0 3 2 92 3 3549
2014 Provides services to public 60 25 5 3 1 2 3 90 5 1030
2014 Does not provide services to public 65 21 5 2 1 3 3 91 3 3586
2011 Provides services to public 62 23 7 3 1 2 3 88 4 1005
2011 Does not provide services to public 60 22 8 3 1 2 4 88 4 3372
2008 Provides services to public 59 20 10 3 2 2 3 84 6 1097
2008 Does not provide services to public 61 20 8 3 1 3 4 87 4 2975

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 38 16 15 9 2 0 59 25 1012
2017 Does not provide services to public 22 37 15 14 8 3 1 61 23 3547
2014 Provides services to public 20 36 18 15 9 2 1 58 24 1031
2014 Does not provide services to public 20 35 17 16 9 3 0 57 26 3585
2011 Provides services to public 15 39 18 15 11 1 0 55 27 1008
2011 Does not provide services to public 16 33 20 18 11 1 0 51 30 3374
2008 Provides services to public 15 33 21 16 13 2 1 49 30 1100
2008 Does not provide services to public 14 34 19 18 13 2 0 49 32 2974

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 30 17 16 17 3 2 48 34 1009
2017 Does not provide services to public 19 28 14 16 17 3 3 50 35 3548
2014 Provides services to public 16 29 17 17 18 2 1 46 36 1031
2014 Does not provide services to public 15 28 14 18 19 3 3 45 39 3587
2011 Provides services to public 14 24 17 20 21 2 2 40 42 1008
2011 Does not provide services to public 11 26 16 22 21 2 2 39 44 3375
2008 Provides services to public 15 33 13 17 19 1 2 49 37 1096
2008 Does not provide services to public 15 32 13 17 18 2 2 50 37 2971

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 39 22 13 5 3 0 58 19 1010
2017 Does not provide services to public 19 41 20 11 4 4 1 63 16 3549

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 39 16 5 3 7 1 74 8 1012
2017 Does not provide services to public 35 37 14 4 2 6 1 78 7 3548
2014 Provides services to public 38 36 14 3 2 6 1 80 5 1032
2014 Does not provide services to public 38 36 14 3 2 7 0 80 5 3582

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 45 12 5 3 3 0 79 8 1011
2017 Does not provide services to public 38 42 11 5 2 2 0 82 7 3546
2014 Provides services to public 36 41 13 5 2 2 0 79 8 1030
2014 Does not provide services to public 38 41 12 4 2 3 0 81 6 3585
2011 Provides services to public 21 44 16 9 5 4 1 69 14 1009
2011 Does not provide services to public 25 42 18 7 4 5 0 70 11 3365

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 42 9 5 3 0 0 82 9 1011
2017 Does not provide services to public 45 38 9 5 2 0 0 84 7 3551
2014 Provides services to public 42 39 11 6 3 0 0 81 9 1030
2014 Does not provide services to public 45 39 10 4 2 1 0 84 6 3582
2011 Provides services to public 28 43 15 9 5 1 0 71 13 1009
2011 Does not provide services to public 30 42 15 7 5 1 0 72 12 3367
2008 Provides services to public 26 40 16 10 7 0 0 66 17 1099
2008 Does not provide services to public 30 40 16 9 4 1 0 70 14 2973

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 36 18 8 6 1 0 68 14 1012
2017 Does not provide services to public 35 37 15 8 4 1 0 73 11 3548
2014 Provides services to public 27 38 18 11 6 1 0 65 17 1031
2014 Does not provide services to public 27 38 18 12 5 1 0 66 17 3588
2011 Provides services to public 20 33 21 15 10 1 0 53 25 1008
2011 Does not provide services to public 19 33 22 15 9 1 0 53 25 3369

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 38 17 10 6 0 0 67 16 1013
2017 Does not provide services to public 33 40 14 9 4 0 0 74 12 3540
2014 Provides services to public 24 41 15 14 6 0 0 65 20 1031
2014 Does not provide services to public 26 38 18 13 5 0 0 64 17 3585
2011 Provides services to public 18 34 20 17 11 0 0 52 28 1009
2011 Does not provide services to public 18 36 20 17 9 1 0 54 26 3365
2008 Provides services to public 18 37 16 17 10 0 0 56 28 1099
2008 Does not provide services to public 19 39 18 16 7 0 0 58 24 2973

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 28 19 10 6 5 1 62 17 1010
2017 Does not provide services to public 34 28 18 9 6 5 1 65 16 3546
2014 Provides services to public 29 30 18 11 7 4 1 62 19 1031
2014 Does not provide services to public 29 28 19 12 7 5 1 60 20 3586
2011 Provides services to public 26 27 19 12 9 5 2 57 23 1007
2011 Does not provide services to public 27 27 18 13 8 5 1 58 23 3370
2008 Provides services to public 23 33 16 13 8 5 1 60 23 1097
2008 Does not provide services to public 23 31 19 14 8 5 1 57 23 2972
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 26 41 33 1013
2017 Does not provide services to public 27 40 33 3551
2014 Provides services to public 22 46 32 1031
2014 Does not provide services to public 27 40 33 3586
2011 Provides services to public 23 46 30 1008
2011 Does not provide services to public 26 41 32 3375

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 16 27 29 6 16 5 268
2017 Does not provide services to public 16 26 29 6 19 5 935
2014 Provides services to public 13 35 28 12 9999 12 238
2014 Does not provide services to public 14 27 32 10 9999 17 990
2011 Provides services to public 20 24 34 13 9999 9 236
2011 Does not provide services to public 15 23 41 9 9999 13 909
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 14 86 1013
2017 Does not provide services to public 13 87 3548
2014 Provides services to public 15 85 1031
2014 Does not provide services to public 14 86 3582

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 142
2017 Does not provide services to public 42 451
2014 Provides services to public 41 149
2014 Does not provide services to public 49 501

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 142
2017 Does not provide services to public 67 451
2014 Provides services to public 70 149
2014 Does not provide services to public 58 501

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 142
2017 Does not provide services to public 7 451
2014 Provides services to public 8 149
2014 Does not provide services to public 8 501

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 142
2017 Does not provide services to public 0 451
2014 Provides services to public 0 149
2014 Does not provide services to public 0 501

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 142
2017 Does not provide services to public 5 451
2014 Does not provide services to public 5 501

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 142
2017 Does not provide services to public 3 451
2014 Provides services to public 7 149
2014 Does not provide services to public 4 501

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 451
2014 Provides services to public 3 149
2014 Does not provide services to public 4 501

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 142
2017 Does not provide services to public 40 451
2014 Provides services to public 39 150
2014 Does not provide services to public 37 502

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 142
2017 Does not provide services to public 41 451
2014 Provides services to public 39 150
2014 Does not provide services to public 39 502

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 142
2017 Does not provide services to public 48 451
2014 Provides services to public 38 150
2014 Does not provide services to public 42 502

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 142
2017 Does not provide services to public 39 451
2014 Provides services to public 40 150
2014 Does not provide services to public 34 502

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 142
2017 Does not provide services to public 33 451
2014 Provides services to public 29 150
2014 Does not provide services to public 29 502

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 142
2017 Does not provide services to public 55 451
2014 Provides services to public 53 150
2014 Does not provide services to public 57 502

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 142
2017 Does not provide services to public 34 451
2014 Provides services to public 34 150
2014 Does not provide services to public 34 502

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 1 451

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 142
2017 Does not provide services to public 6 451
2014 Provides services to public 5 150
2014 Does not provide services to public 10 502

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 142
2017 Does not provide services to public 10 451
2014 Provides services to public 12 150
2014 Does not provide services to public 9 502

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 142
2017 Does not provide services to public 47 451
2014 Provides services to public 38 150
2014 Does not provide services to public 40 502

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 142
2017 Does not provide services to public 20 451
2014 Provides services to public 30 150
2014 Does not provide services to public 25 502

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 142
2017 Does not provide services to public 11 451
2014 Provides services to public 15 150
2014 Does not provide services to public 14 502

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 142
2017 Does not provide services to public 53 451
2014 Provides services to public 48 150
2014 Does not provide services to public 52 500

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 142
2017 Does not provide services to public 30 451
2014 Provides services to public 28 150
2014 Does not provide services to public 31 500

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 142
2017 Does not provide services to public 10 451
2014 Provides services to public 10 150
2014 Does not provide services to public 9 500

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 142
2017 Does not provide services to public 18 451
2014 Provides services to public 24 150
2014 Does not provide services to public 17 500

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 142
2017 Does not provide services to public 13 451
2014 Provides services to public 11 150
2014 Does not provide services to public 13 500

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 142
2017 Does not provide services to public 5 451
2014 Provides services to public 5 150
2014 Does not provide services to public 4 500

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 142
2017 Does not provide services to public 11 451
2014 Provides services to public 8 150
2014 Does not provide services to public 15 500

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 142
2017 Does not provide services to public 11 451
2014 Provides services to public 8 150
2014 Does not provide services to public 12 500

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 142
2017 Does not provide services to public 23 451
2014 Provides services to public 30 150
2014 Does not provide services to public 27 500

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 132
2017 Does not provide services to public 12 428
2014 Provides services to public 12 143
2014 Does not provide services to public 16 481

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 132
2017 Does not provide services to public 20 428
2014 Provides services to public 22 143
2014 Does not provide services to public 24 481

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 132
2017 Does not provide services to public 8 428
2014 Provides services to public 8 143
2014 Does not provide services to public 15 481

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 132
2017 Does not provide services to public 8 428
2014 Provides services to public 8 143
2014 Does not provide services to public 9 481

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 132
2017 Does not provide services to public 13 428
2014 Provides services to public 11 143
2014 Does not provide services to public 10 481

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 132
2017 Does not provide services to public 14 428
2014 Provides services to public 11 143
2014 Does not provide services to public 11 481

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 132
2017 Does not provide services to public 18 428
2014 Provides services to public 11 143
2014 Does not provide services to public 15 481

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 132
2017 Does not provide services to public 9 428
2014 Provides services to public 6 143
2014 Does not provide services to public 7 481

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 132
2017 Does not provide services to public 14 428
2014 Provides services to public 5 143
2014 Does not provide services to public 10 481

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 132
2017 Does not provide services to public 25 428
2014 Provides services to public 26 143
2014 Does not provide services to public 25 481

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 132
2017 Does not provide services to public 9 428
2014 Provides services to public 5 143
2014 Does not provide services to public 8 481

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 132
2017 Does not provide services to public 45 428
2014 Provides services to public 43 143
2014 Does not provide services to public 42 481

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 428
2014 Provides services to public 0 143

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 132
2017 Does not provide services to public 47 428
2014 Provides services to public 52 143
2014 Does not provide services to public 46 481

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 132
2017 Does not provide services to public 1 428

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 132
2017 Does not provide services to public 14 428
2014 Provides services to public 11 143
2014 Does not provide services to public 13 481

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 142
2017 Does not provide services to public 91 9 452

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 20 19 6 6 26 9 52 19 1010
2017 Does not provide services to public 14 16 18 5 5 32 10 53 17 3553
2014 Provides services to public 11 19 19 6 5 32 9 51 18 1031
2014 Does not provide services to public 12 16 17 5 4 35 9 52 17 3588

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 34 18 5 5 10 2 68 11 1011
2017 Does not provide services to public 27 35 17 5 3 11 1 71 9 3550
2014 Provides services to public 21 34 20 6 4 13 2 65 12 1029
2014 Does not provide services to public 24 32 19 5 3 16 1 68 10 3588
2011 Provides services to public 24 40 18 6 4 7 0 69 11 1007
2011 Does not provide services to public 26 39 18 6 3 8 0 70 10 3364
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 52 10 5 2 1 4 82 7 1010
2017 Does not provide services to public 24 51 9 6 2 2 6 82 9 3552
2014 Provides services to public 21 60 8 6 2 1 2 83 8 1031
2014 Does not provide services to public 24 53 9 6 2 1 5 82 8 3587
2011 Provides services to public 21 54 11 9 2 0 2 78 11 1008
2011 Does not provide services to public 21 55 10 7 1 1 4 80 9 3371
2008 Provides services to public 23 52 11 7 3 1 3 78 11 1100
2008 Does not provide services to public 23 51 10 7 3 2 5 79 10 2976

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 28 22 10 6 18 6 50 20 1013
2017 Does not provide services to public 10 25 20 7 4 25 9 53 16 3545
2014 Provides services to public 7 27 23 12 6 20 6 46 23 1029
2014 Does not provide services to public 8 23 23 8 3 27 8 47 18 3587
2011 Provides services to public 6 27 25 13 6 17 5 43 25 1008
2011 Does not provide services to public 7 25 23 10 4 25 7 46 21 3370

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 34 9 4 2 6 4 84 6 1011
2017 Does not provide services to public 41 32 9 3 1 9 5 86 4 3554
2014 Provides services to public 35 38 11 5 2 7 3 81 8 1032
2014 Does not provide services to public 38 33 11 3 1 10 5 83 5 3587
2011 Provides services to public 31 41 11 5 2 7 2 80 8 1008
2011 Does not provide services to public 34 36 11 4 2 9 4 81 6 3369
2008 Provides services to public 29 38 12 6 3 9 3 76 9 1100
2008 Does not provide services to public 32 38 11 4 2 10 5 81 6 2974

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 36 15 6 4 9 3 72 11 1011
2017 Does not provide services to public 30 33 12 4 2 13 5 78 8 3550
2014 Provides services to public 24 38 14 7 5 10 2 71 13 1032
2014 Does not provide services to public 27 31 14 5 2 15 5 73 9 3585
2011 Provides services to public 21 39 14 7 5 11 2 69 14 1006
2011 Does not provide services to public 24 35 15 7 3 13 4 70 11 3368
2008 Provides services to public 23 36 17 9 5 7 3 66 15 1100
2008 Does not provide services to public 29 33 13 7 4 9 5 72 13 2974
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 7 93 1009
2017 Does not provide services to public 6 94 3545
2014 Provides services to public 6 94 1030
2014 Does not provide services to public 6 94 3576

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 76
2017 Does not provide services to public 39 229
2014 Provides services to public 30 61
2014 Does not provide services to public 34 213

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 79 76
2017 Does not provide services to public 74 229
2014 Provides services to public 89 61
2014 Does not provide services to public 80 213

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 229
2014 Does not provide services to public 2 213

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 76
2017 Does not provide services to public 0 229
2014 Provides services to public 0 61
2014 Does not provide services to public 0 213

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 76
2017 Does not provide services to public 8 229
2014 Does not provide services to public 9 213

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 76
2017 Does not provide services to public 4 229
2014 Does not provide services to public 4 213

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 76
2017 Does not provide services to public 4 229
2014 Does not provide services to public 7 213

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 74
2017 Does not provide services to public 20 227
2014 Provides services to public 12 60
2014 Does not provide services to public 21 214

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 74
2017 Does not provide services to public 21 227
2014 Provides services to public 23 60
2014 Does not provide services to public 21 214

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 74
2017 Does not provide services to public 11 227
2014 Does not provide services to public 11 214

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 227
2014 Does not provide services to public 5 214

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 74
2017 Does not provide services to public 29 227
2014 Provides services to public 22 60
2014 Does not provide services to public 22 214

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 74
2017 Does not provide services to public 35 227
2014 Provides services to public 22 60
2014 Does not provide services to public 28 214

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 227

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 74
2017 Does not provide services to public 6 227
2014 Provides services to public 10 60
2014 Does not provide services to public 5 214

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 74
2017 Does not provide services to public 16 227
2014 Provides services to public 19 60
2014 Does not provide services to public 16 214

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 227

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 74
2017 Does not provide services to public 11 227
2014 Provides services to public 10 60
2014 Does not provide services to public 11 214

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 74
2017 Does not provide services to public 0 227

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 74
2017 Does not provide services to public 20 227
2014 Provides services to public 29 60
2014 Does not provide services to public 26 214

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 75
2017 Does not provide services to public 31 228
2014 Provides services to public 18 60
2014 Does not provide services to public 25 214

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 75
2017 Does not provide services to public 16 228
2014 Provides services to public 10 60
2014 Does not provide services to public 11 214

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 228
2014 Does not provide services to public 6 214

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 75
2017 Does not provide services to public 17 228
2014 Does not provide services to public 14 214

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 75
2017 Does not provide services to public 6 228
2014 Provides services to public 0 60
2014 Does not provide services to public 5 214

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 75
2017 Does not provide services to public 5 228
2014 Does not provide services to public 4 214

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 75
2017 Does not provide services to public 5 228
2014 Does not provide services to public 10 214

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 228
2014 Does not provide services to public 8 214

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 75
2017 Does not provide services to public 49 228
2014 Provides services to public 70 60
2014 Does not provide services to public 56 214

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 69
2017 Does not provide services to public 6 215
2014 Does not provide services to public 6 206

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 69
2017 Does not provide services to public 24 215
2014 Provides services to public 12 57
2014 Does not provide services to public 16 206

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 215
2014 Does not provide services to public 2 206

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 215
2014 Provides services to public 0 57

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 215

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 69
2017 Does not provide services to public 5 215
2014 Provides services to public 9 57
2014 Does not provide services to public 4 206

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 15 215
2014 Does not provide services to public 11 206

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 69
2017 Does not provide services to public 9 215
2014 Provides services to public 13 57
2014 Does not provide services to public 8 206

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 69
2017 Does not provide services to public 12 215
2014 Provides services to public 11 57
2014 Does not provide services to public 6 206

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 69
2017 Does not provide services to public 27 215
2014 Provides services to public 21 57
2014 Does not provide services to public 24 206

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 69
2017 Does not provide services to public 8 215
2014 Does not provide services to public 6 206

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 37 69
2017 Does not provide services to public 43 215
2014 Provides services to public 42 57
2014 Does not provide services to public 42 206

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 215
2014 Provides services to public 0 57

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 68 69
2017 Does not provide services to public 58 215
2014 Provides services to public 66 57
2014 Does not provide services to public 66 206

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 69

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 69
2017 Does not provide services to public 11 215
2014 Provides services to public 11 57
2014 Does not provide services to public 13 206

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 92 8 75
2017 Does not provide services to public 91 9 230

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 19 19 3 3 33 9 57 10 1011
2017 Does not provide services to public 15 15 18 2 2 39 9 57 8 3546
2014 Provides services to public 14 15 18 3 1 39 9 56 9 1031
2014 Does not provide services to public 13 15 18 2 2 42 8 55 8 3588

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 32 20 3 3 13 3 69 7 1010
2017 Does not provide services to public 29 33 16 3 2 15 2 75 6 3550
2014 Provides services to public 25 32 17 3 2 18 2 72 7 1031
2014 Does not provide services to public 26 30 17 3 2 21 1 72 6 3587
2011 Provides services to public 29 38 15 4 3 10 0 75 8 1010
2011 Does not provide services to public 29 39 15 3 2 11 0 77 6 3375
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 21 21 18 28 1 1 32 47 1011
2017 Does not provide services to public 16 25 21 16 21 0 2 42 37 3548

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 25 29 19 14 0 1 38 33 1009
2017 Does not provide services to public 14 29 29 16 11 0 1 43 27 3547

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 33 22 12 9 0 2 56 22 1011
2017 Does not provide services to public 22 32 23 13 8 0 2 55 22 3544

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 21 21 20 21 0 1 36 42 1011
2017 Does not provide services to public 17 24 25 18 14 1 2 42 32 3552

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 30 16 9 4 0 6 69 14 1010
2017 Does not provide services to public 37 30 14 6 4 1 8 73 11 3548

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 32 24 12 9 0 0 55 21 1009
2017 Does not provide services to public 26 33 23 11 7 0 1 59 18 3538

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 32 26 12 6 1 1 55 19 1004
2017 Does not provide services to public 25 33 24 10 5 1 2 60 16 3538

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 32 23 14 8 0 2 54 23 1008
2017 Does not provide services to public 21 35 24 12 6 1 1 56 19 3537

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 31 22 13 7 0 1 58 20 1009
2017 Does not provide services to public 25 34 22 11 6 1 1 60 18 3542

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 33 22 12 7 1 1 58 19 1007
2017 Does not provide services to public 27 35 21 9 5 1 2 64 14 3539

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 25 12 4 4 0 1 81 7 1011
2017 Does not provide services to public 56 26 11 4 2 0 2 83 6 3547

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 72 14 5 3 3 1 3 89 6 1010
2017 Does not provide services to public 76 11 4 3 2 0 3 90 5 3550

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 29 12 3 2 0 2 82 6 1008
2017 Does not provide services to public 57 28 9 3 2 0 2 87 5 3543

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 22 10 5 5 0 2 79 10 1012
2017 Does not provide services to public 59 20 9 6 4 0 2 81 10 3546

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 15 5 1 1 0 22 90 3 1009
2017 Does not provide services to public 56 13 4 2 1 0 23 90 4 3540

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 25 7 3 2 0 4 88 5 1002
2017 Does not provide services to public 70 16 4 2 0 0 7 93 2 3530

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 16 6 4 2 1 4 87 7 1012
2017 Does not provide services to public 66 16 6 4 4 1 4 86 8 3548

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 29 14 5 3 0 2 79 7 1012
2017 Does not provide services to public 48 31 12 4 2 0 2 82 6 3540

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 31 39 15 6 0 0 39 22 1011
2017 Does not provide services to public 9 32 40 13 5 0 0 42 18 3552

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 23 39 23 9 0 0 31 29 1010
2017 Does not provide services to public 6 18 41 24 10 0 0 34 25 3545

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 43 19 9 6 3 0 64 16 1013
2017 Does not provide services to public 22 44 16 8 4 5 0 70 12 3550

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 38 17 17 9 2 0 56 26 1012
2017 Does not provide services to public 19 42 17 13 7 2 0 63 20 3548
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 16 84 1013
2017 Does not provide services to public 14 86 3544
2014 Provides services to public 14 86 1026
2014 Does not provide services to public 13 87 3580

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 71 29 159
2017 Does not provide services to public 77 23 479
2014 Provides services to public 76 24 143
2014 Does not provide services to public 83 17 478

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 33 5 5 2 3 2 88 7 114
2017 Does not provide services to public 55 35 4 4 1 0 0 90 6 366
2014 Provides services to public 54 34 4 7 2 0 0 87 9 108
2014 Does not provide services to public 61 25 5 5 3 0 0 87 8 395
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 24 22 13 22 3 1 16 84 1013
2017 Does not provide services to public 24 24 21 13 12 4 1 25 75 3554

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 813
2017 Does not provide services to public 19 2521

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 813
2017 Does not provide services to public 37 2521

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 813
2017 Does not provide services to public 17 2521

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 62 813
2017 Does not provide services to public 48 2521

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 813
2017 Does not provide services to public 9 2521

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 813
2017 Does not provide services to public 42 2521

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 3 33 21 11 6 26 797
2017 Does not provide services to public 5 43 21 10 5 16 2477

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 21 15 20 30 1 5 31 53 818
2017 Does not provide services to public 8 20 16 20 25 2 8 32 50 2536

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 1 7 10 17 59 2 4 8 81 818
2017 Does not provide services to public 2 7 11 18 53 3 7 10 78 2534
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