2017 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 24 8 4 1 0 1 87 6 131
2017 Non-shift worker 38 46 4 9 3 0 0 84 12 3444
2014 Shift worker 44 40 8 8 0 0 0 84 8 98
2014 Non-shift worker 36 44 6 10 3 0 0 81 13 3446
2011 Shift worker 39 48 6 7 1 0 0 87 7 166
2011 Non-shift worker 41 43 5 8 3 0 0 84 11 3744
2008 Shift worker 44 41 4 10 1 0 0 85 11 121
2008 Non-shift worker 42 42 5 8 2 0 0 85 10 3417

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 67 22 2 5 4 1 0 89 9 129
2017 Non-shift worker 68 22 4 3 1 1 1 92 4 3438
2014 Shift worker 53 33 7 3 4 0 0 85 7 98
2014 Non-shift worker 66 22 6 3 1 1 1 90 4 3445
2011 Shift worker 58 29 5 5 3 1 0 87 8 166
2011 Non-shift worker 71 20 4 3 1 0 1 92 4 3740
2008 Shift worker 49 29 9 8 3 0 1 79 12 121
2008 Non-shift worker 69 22 4 3 1 0 1 91 4 3415

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 26 6 11 6 0 0 78 16 130
2017 Non-shift worker 62 22 6 7 3 0 1 84 10 3439
2014 Shift worker 42 32 9 10 6 1 1 75 16 98
2014 Non-shift worker 56 24 7 8 3 0 1 81 11 3448
2011 Shift worker 42 27 10 14 8 0 0 68 22 166
2011 Non-shift worker 60 20 5 9 4 0 1 81 13 3741
2008 Shift worker 35 25 11 22 7 0 0 60 29 121
2008 Non-shift worker 59 21 6 9 4 0 1 80 13 3419

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 35 7 2 3 0 0 89 5 131
2017 Non-shift worker 46 33 7 9 6 0 0 79 14 3442
2014 Shift worker 44 39 6 8 2 0 0 83 10 98
2014 Non-shift worker 47 33 7 8 4 0 0 81 13 3441
2011 Shift worker 38 45 11 5 1 0 1 83 5 167
2011 Non-shift worker 47 35 7 7 3 0 0 82 10 3721

Question 5. I get the training I need to do my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 38 8 10 4 0 0 78 14 131
2017 Non-shift worker 33 38 12 11 6 0 0 72 17 3443
2014 Shift worker 40 41 9 7 3 0 0 81 10 98
2014 Non-shift worker 33 39 12 11 5 0 1 73 16 3446
2011 Shift worker 30 46 12 6 3 0 2 78 10 167
2011 Non-shift worker 32 41 13 9 4 0 1 74 13 3738
2008 Shift worker 30 43 14 8 4 0 1 74 12 121
2008 Non-shift worker 30 43 13 9 3 0 1 74 13 3414

Question 6. My job is a good fit with my interests.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 42 16 8 4 0 0 73 12 131
2017 Non-shift worker 38 39 12 6 4 0 0 78 10 3440
2014 Shift worker 29 44 14 8 2 2 0 75 10 98
2014 Non-shift worker 37 40 12 7 4 0 0 77 11 3446
2011 Shift worker 42 35 16 4 1 0 1 79 5 165
2011 Non-shift worker 41 36 12 6 4 0 0 78 10 3736
2008 Shift worker 35 44 11 7 2 1 0 80 9 121
2008 Non-shift worker 35 41 12 7 4 0 0 77 11 3415

Question 7. My job is a good fit with my skills.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 43 7 7 2 0 0 84 9 131
2017 Non-shift worker 45 38 8 6 3 0 0 83 9 3436
2014 Shift worker 37 39 15 7 2 0 0 76 9 98
2014 Non-shift worker 43 38 9 6 3 0 0 81 10 3439
2011 Shift worker 44 35 11 5 4 0 1 80 9 167
2011 Non-shift worker 45 38 8 6 3 0 0 83 9 3735
2008 Shift worker 33 52 9 5 0 0 1 86 5 121
2008 Non-shift worker 43 41 8 5 3 0 0 84 9 3419

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 31 4 4 1 0 0 90 5 131
2017 Non-shift worker 51 34 7 4 2 1 0 86 7 3429
2014 Shift worker 39 48 6 5 1 0 1 88 6 98
2014 Non-shift worker 50 35 9 4 2 1 0 85 6 3442

Question 9. I have support at work to balance my work and personal life.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 24 15 6 2 1 1 76 8 131
2017 Non-shift worker 47 31 9 6 5 0 0 79 12 3438
2014 Shift worker 40 37 18 4 2 0 0 76 6 98
2014 Non-shift worker 43 33 10 8 5 0 0 77 13 3445
2011 Shift worker 37 34 16 8 2 1 2 73 10 167
2011 Non-shift worker 45 35 9 6 3 0 1 81 9 3739

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 24 25 10 7 4 4 27 70 16 131
2017 Non-shift worker 27 21 12 11 12 2 14 58 28 3438
2014 Shift worker 25 31 14 9 4 2 15 67 16 98
2014 Non-shift worker 25 20 12 12 15 3 14 53 32 3445
2011 Shift worker 39 27 10 9 4 1 9 74 15 167
2011 Non-shift worker 26 20 12 12 15 2 13 54 32 3740
2008 Shift worker 45 23 11 4 5 1 12 78 10 121
2008 Non-shift worker 31 22 9 11 14 2 10 61 28 3418

Question 11. I get a sense of satisfaction from my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 47 12 6 3 0 0 79 9 131
2017 Non-shift worker 32 43 12 9 5 0 0 75 13 3440
2014 Shift worker 26 47 17 9 1 0 0 73 10 98
2014 Non-shift worker 28 44 13 9 6 0 0 73 15 3446
2011 Shift worker 33 41 18 4 2 1 1 76 6 167
2011 Non-shift worker 32 40 14 8 5 0 0 72 14 3735
2008 Shift worker 35 44 15 4 2 0 0 79 6 121
2008 Non-shift worker 31 43 12 9 5 0 0 74 14 3403

Question 12. I receive meaningful recognition for work well done.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 36 13 9 4 0 0 73 13 131
2017 Non-shift worker 28 37 15 12 8 0 0 65 19 3437
2014 Shift worker 22 35 21 13 8 0 0 57 22 98
2014 Non-shift worker 24 36 17 14 8 0 0 60 22 3442
2011 Shift worker 22 37 19 11 9 1 1 60 20 167
2011 Non-shift worker 23 39 17 13 8 0 0 62 21 3738

Question 13. I have clear work objectives.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 31 46 10 9 4 0 0 77 13 130
2017 Non-shift worker 33 40 13 10 4 0 0 73 14 3439

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 36 13 6 3 1 1 78 10 131
2017 Non-shift worker 42 40 10 6 3 0 0 82 8 3432
2014 Shift worker 38 43 12 4 3 0 0 81 7 98
2014 Non-shift worker 38 42 11 5 3 1 0 81 8 3447
2011 Shift worker 39 46 6 8 1 1 1 85 9 167
2011 Non-shift worker 38 42 11 6 3 1 0 80 8 3738
2008 Shift worker 37 47 11 2 3 0 0 84 5 121
2008 Non-shift worker 40 39 11 6 4 1 0 80 9 3417

Question 15. Overall, I feel valued at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 36 15 8 4 1 0 73 12 131
2017 Non-shift worker 31 37 14 10 8 0 0 68 18 3438

Question 16. I am proud of the work that I do.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 42 12 3 1 0 0 83 5 130
2017 Non-shift worker 48 35 11 4 2 0 0 83 6 3431
2014 Shift worker 47 43 8 2 0 0 0 90 2 98
2014 Non-shift worker 54 31 9 3 2 0 0 86 5 3442
2011 Shift worker 56 33 9 1 1 0 1 89 2 167
2011 Non-shift worker 53 34 9 3 1 0 0 87 4 3743

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 33 15 11 5 0 0 69 16 130
2017 Non-shift worker 31 38 14 11 6 0 0 69 17 3428
2014 Shift worker 25 35 22 8 9 0 1 61 18 98
2014 Non-shift worker 24 42 13 13 8 0 0 66 21 3447
2011 Shift worker 33 35 17 9 4 0 1 69 14 167
2011 Non-shift worker 30 39 14 10 6 0 0 69 17 3741

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 35 14 6 5 0 0 76 11 131
2017 Non-shift worker 33 34 15 10 7 0 0 68 17 3428
2014 Shift worker 31 35 16 10 7 0 0 66 17 98
2014 Non-shift worker 28 36 15 13 8 0 0 64 21 3445

Question 19. I have support at work to provide a high level of service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 41 12 7 3 0 0 78 10 131
2017 Non-shift worker 34 37 14 8 5 0 1 72 14 3432
2014 Shift worker 28 46 12 10 3 1 1 75 13 98
2014 Non-shift worker 29 39 16 10 5 1 0 69 15 3444
2011 Shift worker 35 39 16 6 2 1 0 75 8 166
2011 Non-shift worker 35 41 13 6 3 1 1 77 10 3737

Question 20. Overall, I like my job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 45 39 10 4 2 0 0 83 7 131
2017 Non-shift worker 39 39 12 7 3 0 0 78 10 3433
2014 Shift worker 31 45 16 7 0 0 0 76 7 98
2014 Non-shift worker 37 41 12 6 4 0 0 78 10 3447
2011 Shift worker 39 43 13 3 0 1 1 83 4 167
2011 Non-shift worker 38 43 10 6 3 0 0 81 9 3740
2008 Shift worker 40 45 10 5 0 0 0 85 5 121
2008 Non-shift worker 39 42 9 6 3 0 0 82 10 3417

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 62 27 6 5 0 1 0 90 5 131
2017 Non-shift worker 38 35 16 7 3 0 1 73 10 3443
2014 Shift worker 47 34 14 4 1 0 0 81 5 98
2014 Non-shift worker 36 37 17 6 3 0 0 73 9 3446
2011 Shift worker 36 40 14 6 3 0 1 77 9 167
2011 Non-shift worker 36 37 17 6 4 0 0 73 10 3736
2008 Shift worker 31 44 16 6 4 0 0 74 10 121
2008 Non-shift worker 27 39 20 9 5 0 0 66 14 3421

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 18 37 19 17 1 3 37 24 131
2017 Non-shift worker 10 22 36 19 10 1 3 30 33 3425
2014 Shift worker 4 30 39 13 11 2 1 25 35 98
2014 Non-shift worker 8 25 38 18 7 1 2 26 35 3442
2011 Shift worker 8 30 33 19 6 1 2 26 39 166
2011 Non-shift worker 10 25 34 20 7 1 2 28 36 3736
2008 Shift worker 12 33 28 18 8 1 1 26 46 121
2008 Non-shift worker 10 28 34 18 7 1 2 26 39 3413

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 6 9 20 23 29 5 6 59 18 131
2017 Non-shift worker 8 14 25 27 18 3 4 49 24 3419
2014 Shift worker 5 15 38 18 20 3 1 39 21 98
2014 Non-shift worker 6 16 27 29 16 3 3 48 24 3437
2011 Shift worker 5 14 31 26 17 3 5 46 21 165
2011 Non-shift worker 8 15 27 28 15 3 4 46 25 3732
2008 Shift worker 7 21 33 18 11 6 3 33 31 121
2008 Non-shift worker 9 20 28 26 13 2 3 40 30 3407

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 21 27 15 16 4 5 33 37 131
2017 Non-shift worker 16 23 29 17 10 2 4 28 42 3424
2014 Shift worker 18 26 30 10 11 2 3 22 46 98
2014 Non-shift worker 20 25 27 15 8 2 3 23 48 3435
2011 Shift worker 12 27 26 19 8 3 5 29 43 165
2011 Non-shift worker 19 24 27 16 9 2 3 27 45 3735
2008 Shift worker 18 23 27 16 9 4 2 27 44 121
2008 Non-shift worker 17 26 30 15 8 2 3 24 45 3408

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 2 8 23 32 30 3 1 65 11 131
2017 Non-shift worker 9 15 31 27 15 1 3 43 25 3415
2014 Shift worker 6 14 37 21 16 3 3 40 21 98
2014 Non-shift worker 8 17 35 25 11 1 2 38 26 3433
2011 Shift worker 8 12 34 26 15 1 4 43 21 164
2011 Non-shift worker 8 16 34 27 12 1 2 40 25 3729
2008 Shift worker 7 19 30 25 15 2 2 41 27 121
2008 Non-shift worker 9 20 34 25 10 1 2 36 29 3404

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 7 12 20 22 32 1 6 58 20 129
2017 Non-shift worker 14 21 28 18 14 1 4 34 37 3426
2014 Shift worker 9 21 26 19 17 4 5 39 33 98
2014 Non-shift worker 15 24 31 17 10 1 3 28 41 3435
2011 Shift worker 11 16 32 20 15 1 5 38 28 163
2011 Non-shift worker 14 24 30 18 10 1 4 29 40 3737
2008 Shift worker 12 18 29 21 14 1 4 37 32 120
2008 Non-shift worker 14 24 29 18 10 1 3 30 40 3403

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 6 14 24 20 23 10 3 50 22 131
2017 Non-shift worker 11 15 24 23 18 3 5 45 29 3426
2014 Shift worker 7 10 21 35 20 3 4 59 19 98
2014 Non-shift worker 6 12 24 30 20 3 5 54 20 3433
2011 Shift worker 7 15 28 27 13 4 6 44 25 165
2011 Non-shift worker 6 13 26 27 19 3 6 50 21 3723
2008 Shift worker 11 26 26 17 12 2 5 31 40 121
2008 Non-shift worker 11 18 25 25 15 2 4 42 31 3409

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 13 10 20 23 22 7 5 51 26 131
2017 Non-shift worker 13 19 33 18 11 3 3 30 34 3426
2014 Shift worker 10 14 41 16 13 3 3 31 26 98
2014 Non-shift worker 16 23 31 16 9 3 3 26 41 3438
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 25 3 13 2 1 0 82 16 131
2017 Non-shift worker 67 19 6 5 2 0 1 87 7 3441
2014 Shift worker 48 27 7 8 7 0 3 77 15 98
2014 Non-shift worker 66 20 6 4 2 0 1 87 7 3444
2011 Shift worker 54 20 7 13 6 0 1 74 19 167
2011 Non-shift worker 63 20 6 6 4 0 2 84 10 3736
2008 Shift worker 34 33 8 12 10 0 2 69 23 121
2008 Non-shift worker 59 19 7 6 5 0 4 81 12 3416

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 29 9 5 6 7 8 77 12 131
2017 Non-shift worker 29 31 14 9 7 5 5 67 17 3441
2014 Shift worker 23 38 17 6 9 5 2 65 16 98
2014 Non-shift worker 30 31 15 8 6 6 4 68 15 3441

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 28 6 4 2 1 0 88 6 130
2017 Non-shift worker 47 30 8 8 6 1 0 77 14 3437
2014 Shift worker 48 34 10 4 3 1 0 83 7 98
2014 Non-shift worker 45 30 9 9 6 1 0 76 15 3446

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 28 7 6 2 1 0 85 8 131
2017 Non-shift worker 36 37 12 8 5 2 1 75 13 3442
2014 Shift worker 26 51 11 6 3 1 2 79 9 98
2014 Non-shift worker 33 39 12 9 4 2 1 74 14 3443
2011 Shift worker 31 41 17 7 2 2 0 74 9 167
2011 Non-shift worker 34 36 11 11 5 2 1 72 16 3744
2008 Shift worker 33 38 14 9 3 0 2 73 13 121
2008 Non-shift worker 30 39 12 10 5 3 1 72 16 3414

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 23 8 6 8 18 3 72 18 131
2017 Non-shift worker 31 29 13 9 8 9 1 67 19 3441
2014 Shift worker 23 36 21 5 7 8 0 64 13 97
2014 Non-shift worker 30 28 13 10 8 8 1 65 21 3443
2011 Shift worker 30 30 19 8 9 3 0 63 18 167
2011 Non-shift worker 33 25 14 10 8 8 1 64 20 3737
2008 Shift worker 32 36 14 8 5 4 1 72 13 121
2008 Non-shift worker 30 29 13 10 9 8 1 65 21 3416

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 16 16 16 11 5 29 7 50 25 131
2017 Non-shift worker 14 23 19 13 10 18 3 47 30 3433
2014 Shift worker 17 24 21 17 7 12 3 48 28 98
2014 Non-shift worker 13 22 20 16 11 16 3 43 33 3441

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 57 32 6 3 2 0 0 90 5 131
2017 Non-shift worker 48 35 8 6 3 0 0 83 9 3434
2014 Shift worker 44 41 9 4 1 0 1 85 5 98
2014 Non-shift worker 45 39 8 6 2 0 0 84 8 3442
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 29 14 7 3 1 2 75 10 131
2017 Non-shift worker 41 35 12 7 4 0 0 77 11 3441
2014 Shift worker 37 39 17 6 1 0 0 76 7 98
2014 Non-shift worker 39 37 11 7 5 1 0 77 12 3448
2011 Shift worker 37 33 16 8 5 0 1 71 13 167
2011 Non-shift worker 37 37 12 9 5 0 0 74 14 3739
2008 Shift worker 34 35 19 8 2 0 2 70 11 121
2008 Non-shift worker 31 36 13 11 8 1 1 68 19 3417

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 54 31 7 5 2 1 1 86 7 130
2017 Non-shift worker 50 29 10 5 4 2 1 81 9 3440
2014 Shift worker 42 37 17 3 0 1 0 80 3 98
2014 Non-shift worker 47 30 11 5 4 2 1 79 10 3446
2011 Shift worker 41 30 17 7 2 1 1 73 10 167
2011 Non-shift worker 45 31 11 7 4 2 0 78 11 3739
2008 Shift worker 41 35 17 4 1 1 1 78 5 121
2008 Non-shift worker 38 33 12 8 6 3 1 73 14 3416

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 52 29 10 6 1 1 0 83 7 131
2017 Non-shift worker 48 31 9 7 4 1 0 80 11 3433
2014 Shift worker 44 32 15 7 2 0 0 76 9 98
2014 Non-shift worker 44 34 9 7 5 0 0 79 12 3444
2011 Shift worker 40 36 10 10 2 0 1 77 12 167
2011 Non-shift worker 41 34 10 8 5 1 0 76 14 3736
2008 Shift worker 41 35 12 9 3 1 0 76 11 121
2008 Non-shift worker 35 35 11 10 7 1 0 71 17 3415

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 72 18 3 4 2 1 0 91 6 131
2017 Non-shift worker 78 14 3 2 1 0 1 94 3 3435
2014 Shift worker 72 23 4 0 2 0 0 94 2 98
2014 Non-shift worker 78 14 3 1 1 0 2 94 3 3446
2011 Shift worker 70 20 3 5 1 0 1 91 6 167
2011 Non-shift worker 76 14 4 2 2 0 2 92 4 3735
2008 Shift worker 70 17 3 5 4 0 1 87 9 121
2008 Non-shift worker 78 11 3 3 2 0 3 92 5 3416

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 56 20 8 2 5 3 6 84 8 131
2017 Non-shift worker 51 24 7 5 4 4 4 82 11 3429
2014 Shift worker 46 33 7 5 2 3 4 85 7 98
2014 Non-shift worker 52 24 7 4 5 3 4 82 10 3447
2011 Shift worker 47 28 10 8 3 1 2 78 12 167
2011 Non-shift worker 49 26 9 6 5 2 3 79 12 3735

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 27 8 2 2 1 0 87 4 131
2017 Non-shift worker 57 26 7 5 4 1 0 84 9 3429

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 60 23 9 2 4 2 0 85 6 131
2017 Non-shift worker 59 24 8 4 4 1 0 84 8 3436

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 59 27 6 3 4 1 0 87 7 131
2017 Non-shift worker 54 26 9 5 5 0 0 81 10 3432
2014 Shift worker 49 33 12 4 2 0 0 82 6 98
2014 Non-shift worker 51 29 9 6 4 0 0 81 10 3446
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 16 16 8 0 0 8 73 9 12
2017 Non-shift worker 28 36 13 8 4 3 7 71 14 861
2014 Shift worker 34 33 17 0 0 8 8 79 0 12
2014 Non-shift worker 30 35 14 7 5 3 6 71 14 834

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 29 9 2 8 8 1 79 11 131
2017 Non-shift worker 29 32 16 8 7 8 0 67 16 3438
2014 Shift worker 25 34 17 6 6 11 1 68 14 98
2014 Non-shift worker 27 35 16 8 5 10 0 68 15 3444
2011 Shift worker 20 29 24 6 4 18 0 60 12 166
2011 Non-shift worker 23 31 20 9 7 9 1 60 18 3745

Question 41. I have confidence in the senior management of my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 30 12 4 7 6 2 75 12 131
2017 Non-shift worker 27 32 19 11 9 3 0 60 20 3436
2014 Shift worker 26 34 18 11 6 4 0 63 18 98
2014 Non-shift worker 24 35 18 13 7 3 0 61 21 3444
2011 Shift worker 20 32 26 13 4 5 0 55 17 165
2011 Non-shift worker 19 33 21 13 11 3 0 53 25 3730
2008 Shift worker 23 32 29 10 4 2 0 56 15 121
2008 Non-shift worker 19 34 18 15 11 2 0 55 26 3413

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 33 23 17 9 4 13 2 65 16 130
2017 Non-shift worker 19 31 20 14 9 6 0 53 26 3433
2014 Shift worker 24 29 22 13 5 7 0 57 19 98
2014 Non-shift worker 16 33 21 16 9 6 0 52 26 3442
2011 Shift worker 15 38 23 12 4 9 0 58 17 166
2011 Non-shift worker 12 31 22 18 9 6 0 47 30 3743
2008 Shift worker 10 38 30 13 3 7 0 51 17 121
2008 Non-shift worker 9 32 22 19 11 7 0 44 33 3414

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 35 22 14 8 10 10 2 64 20 131
2017 Non-shift worker 21 29 17 13 13 6 0 54 27 3435
2014 Shift worker 25 28 22 7 9 8 0 58 18 98
2014 Non-shift worker 20 30 18 14 11 6 0 54 26 3445
2011 Shift worker 16 32 23 13 7 8 0 52 22 166
2011 Non-shift worker 14 27 20 17 14 9 0 45 34 3738
2008 Shift worker 13 34 26 13 7 6 0 50 22 121
2008 Non-shift worker 12 28 20 16 15 9 0 44 33 3415

Question 44. Essential information flows effectively from senior management to staff.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 26 18 8 6 4 2 67 14 131
2017 Non-shift worker 19 33 18 15 11 3 0 54 27 3431
2014 Shift worker 27 34 18 14 5 2 0 62 20 98
2014 Non-shift worker 16 37 19 15 10 3 0 55 26 3443
2011 Shift worker 14 45 21 11 7 1 1 60 18 165
2011 Non-shift worker 13 33 19 19 12 3 0 48 32 3742
2008 Shift worker 22 36 25 8 6 4 0 60 15 122
2008 Non-shift worker 14 35 17 21 11 3 0 50 33 3414
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 38 38 12 6 3 2 2 78 10 130
2017 Non-shift worker 28 43 15 8 4 1 0 73 12 3439
2014 Shift worker 27 47 14 7 3 2 0 76 10 98
2014 Non-shift worker 25 43 18 9 3 2 0 70 12 3447
2011 Shift worker 25 47 19 3 2 2 0 74 6 166
2011 Non-shift worker 23 41 18 12 5 2 0 65 17 3734

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 40 7 5 1 4 2 86 6 128
2017 Non-shift worker 39 41 12 4 2 3 0 83 5 3436
2014 Shift worker 30 56 8 2 0 4 0 90 2 98
2014 Non-shift worker 37 41 12 4 2 4 0 82 6 3444
2011 Shift worker 28 44 16 4 1 6 0 77 5 166
2011 Non-shift worker 36 38 14 4 2 5 1 79 7 3737

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 32 10 9 9 4 2 70 19 130
2017 Non-shift worker 32 36 13 9 5 4 1 71 15 3437
2014 Shift worker 31 41 10 8 6 3 1 75 14 98
2014 Non-shift worker 34 38 12 8 4 4 1 75 12 3444
2011 Shift worker 25 34 16 14 5 5 1 63 20 165
2011 Non-shift worker 31 32 15 10 6 5 1 67 17 3739
2008 Shift worker 23 36 16 8 11 5 1 63 20 121
2008 Non-shift worker 26 32 15 12 7 5 2 63 21 3415

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 25 21 11 8 11 2 54 22 130
2017 Non-shift worker 21 32 21 12 7 6 1 57 20 3436
2014 Shift worker 22 30 24 12 5 4 3 56 19 98
2014 Non-shift worker 23 33 22 10 5 6 1 60 17 3445
2011 Shift worker 9 30 26 19 4 10 1 44 26 166
2011 Non-shift worker 12 29 25 14 10 8 2 46 27 3732

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 23 15 7 8 14 7 62 19 130
2017 Non-shift worker 16 21 19 13 15 13 4 44 34 3437
2014 Shift worker 13 24 21 14 12 14 1 44 31 98
2014 Non-shift worker 14 21 19 15 15 12 4 42 36 3445
2011 Shift worker 14 21 23 15 10 14 4 42 30 166
2011 Non-shift worker 12 19 19 15 15 16 4 39 37 3742

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 22 8 10 1 4 4 79 12 131
2017 Non-shift worker 56 24 9 5 3 2 2 83 8 3435
2014 Shift worker 42 38 7 5 4 1 3 84 9 98
2014 Non-shift worker 55 27 9 5 2 1 2 84 7 3444

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 66 23 4 2 1 2 2 93 3 131
2017 Non-shift worker 66 22 5 2 1 2 2 92 3 3439
2014 Shift worker 58 34 2 2 0 2 2 96 2 98
2014 Non-shift worker 66 23 5 2 0 2 1 92 2 3444
2011 Shift worker 54 31 9 2 1 1 2 87 3 166
2011 Non-shift worker 66 20 7 2 1 2 2 90 3 3737
2008 Shift worker 48 31 11 6 0 0 3 82 6 121
2008 Non-shift worker 63 21 7 2 1 2 3 89 3 3420

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 28 15 7 3 6 0 72 11 131
2017 Non-shift worker 28 35 15 11 8 3 1 65 20 3433
2014 Shift worker 32 37 15 10 1 3 2 72 12 98
2014 Non-shift worker 24 35 17 13 9 3 0 60 23 3443
2011 Shift worker 27 34 20 9 6 2 1 63 16 167
2011 Non-shift worker 25 35 16 13 10 2 0 61 23 3740
2008 Shift worker 27 38 23 9 3 1 0 65 13 121
2008 Non-shift worker 20 38 18 13 9 2 0 59 22 3414

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 25 29 13 13 8 5 7 62 24 131
2017 Non-shift worker 21 26 15 16 17 2 2 50 34 3434
2014 Shift worker 20 26 20 13 15 4 1 49 30 98
2014 Non-shift worker 16 23 16 17 22 3 2 42 41 3445
2011 Shift worker 18 24 22 21 9 1 4 45 32 167
2011 Non-shift worker 14 25 16 17 24 2 2 40 43 3734
2008 Shift worker 23 29 17 14 10 4 3 56 26 121
2008 Non-shift worker 15 29 16 18 19 2 2 45 38 3416

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 26 31 24 4 5 10 2 64 9 131
2017 Non-shift worker 22 36 20 11 7 4 1 61 18 3433

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 44 35 15 1 1 3 1 82 3 130
2017 Non-shift worker 40 35 14 3 3 4 1 79 6 3438
2014 Shift worker 48 34 12 3 2 1 0 83 5 98
2014 Non-shift worker 44 34 12 3 2 5 0 82 5 3443

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 58 28 8 1 2 3 0 89 3 131
2017 Non-shift worker 38 40 12 4 3 2 0 81 7 3435
2014 Shift worker 42 40 11 2 3 2 0 84 5 98
2014 Non-shift worker 41 38 11 5 2 3 0 82 7 3445
2011 Shift worker 34 37 21 3 2 3 0 74 4 166
2011 Non-shift worker 33 37 16 6 4 4 0 73 11 3742

Question 57. Overall, my department or agency treats me with respect.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 66 23 7 3 1 1 0 89 4 131
2017 Non-shift worker 47 36 8 5 3 0 0 84 8 3434
2014 Shift worker 46 41 7 5 1 0 0 87 6 98
2014 Non-shift worker 48 35 10 4 2 1 0 84 7 3443
2011 Shift worker 37 44 15 3 1 1 0 81 4 164
2011 Non-shift worker 40 37 12 6 4 1 0 78 9 3730
2008 Shift worker 36 45 9 3 5 2 1 83 8 121
2008 Non-shift worker 34 41 13 7 5 1 0 76 12 3411

Question 58. I would recommend my department or agency as a great place to work.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 55 24 12 4 3 2 0 80 8 131
2017 Non-shift worker 39 32 16 7 5 1 0 71 12 3427
2014 Shift worker 35 39 18 6 3 0 0 73 9 98
2014 Non-shift worker 33 37 15 8 5 1 0 71 13 3447
2011 Shift worker 29 38 19 10 4 1 0 66 14 167
2011 Non-shift worker 30 35 20 9 5 1 0 66 14 3734

Question 59. I am satisfied with my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 49 32 10 4 3 2 0 82 8 131
2017 Non-shift worker 37 35 15 8 5 0 0 73 13 3434
2014 Shift worker 35 40 15 9 1 0 0 75 10 98
2014 Non-shift worker 33 38 16 8 5 1 0 71 13 3445
2011 Shift worker 28 40 20 10 2 0 0 68 12 166
2011 Non-shift worker 29 39 17 9 5 0 0 69 14 3732
2008 Shift worker 29 43 20 5 3 1 0 72 8 121
2008 Non-shift worker 29 40 15 10 6 0 0 69 16 3417

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 42 23 15 9 8 4 0 67 18 131
2017 Non-shift worker 32 26 19 11 8 4 1 61 20 3437
2014 Shift worker 31 26 26 6 7 3 1 59 13 98
2014 Non-shift worker 30 26 19 11 8 4 1 59 20 3445
2011 Shift worker 32 29 16 10 8 4 1 64 19 166
2011 Non-shift worker 29 26 19 11 9 5 1 59 21 3733
2008 Shift worker 31 21 24 8 8 7 0 56 18 121
2008 Non-shift worker 26 29 17 13 9 5 1 58 23 3414
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Demographic Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Shift worker 33 30 37 131
2017 Non-shift worker 28 38 34 3441
2014 Shift worker 29 38 33 98
2014 Non-shift worker 27 39 34 3447
2011 Shift worker 29 45 26 166
2011 Non-shift worker 28 40 32 3744

Question 62. Please indicate your reason for leaving.

Survey year Demographic To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Shift worker 7 12 26 4 44 8 42
2017 Non-shift worker 16 24 40 6 6 8 951
2014 Shift worker 14 21 34 11 9999 19 29
2014 Non-shift worker 19 24 38 9 9999 10 945
2011 Shift worker 23 27 37 2 9999 11 48
2011 Non-shift worker 19 24 41 8 9999 9 1049
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 15 85 131
2017 Non-shift worker 16 84 3438
2014 Shift worker 16 84 98
2014 Non-shift worker 15 85 3438

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Demographic
(%)
Total responses
2017 Shift worker 55 23
2017 Non-shift worker 39 567
2014 Shift worker 54 15
2014 Non-shift worker 43 504

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Shift worker 53 23
2017 Non-shift worker 73 567
2014 Shift worker 40 15
2014 Non-shift worker 68 504

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 567
2014 Non-shift worker 7 504

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Demographic
(%)
Total responses
2017 Shift worker 0 23
2014 Shift worker 0 15

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 3 567
2014 Non-shift worker 3 504

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 567
2014 Non-shift worker 5 504

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 3 567
2014 Shift worker 0 15
2014 Non-shift worker 3 504

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Demographic
(%)
Total responses
2017 Shift worker 34 23
2017 Non-shift worker 41 567
2014 Shift worker 34 15
2014 Non-shift worker 37 504

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Demographic
(%)
Total responses
2017 Shift worker 44 23
2017 Non-shift worker 43 567
2014 Non-shift worker 43 504

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Demographic
(%)
Total responses
2017 Shift worker 39 23
2017 Non-shift worker 43 567
2014 Shift worker 34 15
2014 Non-shift worker 44 504

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Demographic
(%)
Total responses
2017 Shift worker 42 23
2017 Non-shift worker 44 567
2014 Non-shift worker 41 504

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 30 567
2014 Non-shift worker 27 504

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Demographic
(%)
Total responses
2017 Shift worker 76 23
2017 Non-shift worker 53 567
2014 Shift worker 47 15
2014 Non-shift worker 56 504

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 33 567
2014 Non-shift worker 34 504

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Demographic
(%)
Total responses
2017 Shift worker 0 23
2017 Non-shift worker 1 567
2014 Non-shift worker 1 504

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 567
2014 Non-shift worker 5 504

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 567
2014 Non-shift worker 11 504

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Demographic
(%)
Total responses
2017 Shift worker 57 23
2017 Non-shift worker 50 567
2014 Shift worker 35 15
2014 Non-shift worker 45 504

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 28 567
2014 Non-shift worker 26 504

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 567
2014 Shift worker 33 15
2014 Non-shift worker 15 504

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Shift worker 51 23
2017 Non-shift worker 52 566
2014 Shift worker 66 15
2014 Non-shift worker 52 505

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Demographic
(%)
Total responses
2017 Shift worker 30 23
2017 Non-shift worker 25 566
2014 Shift worker 40 15
2014 Non-shift worker 27 505

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 10 566
2014 Non-shift worker 10 505

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Shift worker 26 23
2017 Non-shift worker 17 566
2014 Non-shift worker 19 505

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 566
2014 Non-shift worker 11 505

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 5 566
2014 Non-shift worker 4 505

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 566
2014 Non-shift worker 13 505

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 566
2014 Shift worker 0 15
2014 Non-shift worker 11 505

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Shift worker 28 23
2017 Non-shift worker 27 566
2014 Non-shift worker 27 505

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Shift worker 28 22
2017 Non-shift worker 12 539
2014 Shift worker 46 13
2014 Non-shift worker 12 483

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 19 539
2014 Non-shift worker 14 483

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Shift worker 26 22
2017 Non-shift worker 10 539
2014 Shift worker 38 13
2014 Non-shift worker 10 483

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 539
2014 Non-shift worker 9 483

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 539
2014 Non-shift worker 8 483

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 539
2014 Shift worker 0 13
2014 Non-shift worker 8 483

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 539
2014 Non-shift worker 11 483

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 539
2014 Non-shift worker 10 483

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Shift worker 22 22
2017 Non-shift worker 12 539
2014 Non-shift worker 13 483

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Shift worker 31 22
2017 Non-shift worker 27 539
2014 Non-shift worker 24 483

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Shift worker 27 22
2017 Non-shift worker 10 539
2014 Non-shift worker 10 483

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Shift worker 40 22
2017 Non-shift worker 46 539
2014 Non-shift worker 47 483

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Demographic
(%)
Total responses
2017 Shift worker 0 22
2017 Non-shift worker 1 539
2014 Shift worker 0 13
2014 Non-shift worker 2 483

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Shift worker 54 22
2017 Non-shift worker 55 539
2014 Non-shift worker 55 483

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Demographic
(%)
Total responses
2017 Shift worker 0 22

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 539
2014 Non-shift worker 12 483

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 83 17 23
2017 Non-shift worker 89 11 567

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 23 19 10 1 5 27 16 72 10 131
2017 Non-shift worker 15 16 17 6 6 32 9 51 20 3443
2014 Shift worker 15 22 19 4 3 29 9 59 12 98
2014 Non-shift worker 16 15 18 5 4 32 9 53 16 3447

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 30 6 3 4 14 5 83 9 131
2017 Non-shift worker 26 29 18 6 5 14 1 66 13 3440
2014 Shift worker 22 41 18 2 2 13 2 74 5 98
2014 Non-shift worker 28 30 18 5 3 15 1 68 10 3446
2011 Shift worker 27 42 16 6 4 6 0 73 10 166
2011 Non-shift worker 28 32 19 5 4 12 0 68 10 3737
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 20 37 14 9 5 6 8 67 17 130
2017 Non-shift worker 26 46 11 6 2 2 6 79 9 3442
2014 Shift worker 16 49 16 10 4 4 2 69 15 98
2014 Non-shift worker 26 51 12 5 1 1 5 81 6 3446
2011 Shift worker 19 56 14 6 1 2 2 78 7 166
2011 Non-shift worker 25 52 10 5 2 1 5 81 8 3732
2008 Shift worker 18 40 18 9 6 4 5 63 17 122
2008 Non-shift worker 26 49 10 6 2 1 5 81 9 3419

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 18 18 17 3 2 28 14 62 9 130
2017 Non-shift worker 10 19 21 7 5 28 11 47 19 3439
2014 Shift worker 6 29 20 6 5 23 11 53 17 98
2014 Non-shift worker 9 19 24 6 5 28 11 45 17 3445
2011 Shift worker 11 26 22 7 3 19 13 54 14 165
2011 Non-shift worker 8 20 25 7 5 26 8 42 19 3733

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 27 8 1 1 18 7 86 4 131
2017 Non-shift worker 40 29 11 3 2 9 6 82 5 3440
2014 Shift worker 32 43 5 6 1 10 3 86 8 98
2014 Non-shift worker 38 32 11 3 1 9 5 82 5 3448
2011 Shift worker 36 38 15 1 0 7 2 82 1 164
2011 Non-shift worker 38 31 11 4 2 9 5 80 6 3739
2008 Shift worker 31 33 17 2 1 12 4 76 4 122
2008 Non-shift worker 34 36 11 4 2 9 5 81 6 3418

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 27 11 1 3 18 9 80 5 131
2017 Non-shift worker 30 29 12 5 5 12 6 73 12 3439
2014 Shift worker 28 38 13 2 3 12 4 79 6 98
2014 Non-shift worker 30 31 14 5 2 13 5 74 9 3442
2011 Shift worker 31 38 17 2 0 9 2 78 3 165
2011 Non-shift worker 30 31 15 5 3 13 5 73 10 3722
2008 Shift worker 28 48 8 2 1 6 6 87 4 121
2008 Non-shift worker 30 32 14 7 4 8 5 72 13 3417
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 3 97 131
2017 Non-shift worker 8 92 3439
2014 Shift worker 9 91 98
2014 Non-shift worker 6 94 3439

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 34 268
2014 Non-shift worker 33 206

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 83 268
2014 Non-shift worker 89 206

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 4 268
2014 Non-shift worker 3 206

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 268
2014 Non-shift worker 5 206

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 268
2014 Non-shift worker 7 206

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 268
2014 Non-shift worker 6 206

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 25 265
2014 Non-shift worker 11 206

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 24 265
2014 Non-shift worker 16 206

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 265
2014 Non-shift worker 8 206

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 265

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 35 265
2014 Non-shift worker 36 206

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 27 265
2014 Non-shift worker 22 206

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 3 265
2014 Non-shift worker 3 206

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 2 265

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 6 265
2014 Non-shift worker 7 206

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 15 265
2014 Non-shift worker 15 206

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 265
2014 Non-shift worker 13 206

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 2 265

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 18 265
2014 Non-shift worker 30 206

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 32 267
2014 Non-shift worker 25 205

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 267
2014 Non-shift worker 12 205

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 8 267
2014 Non-shift worker 7 205

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 17 267
2014 Non-shift worker 19 205

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 5 267
2014 Non-shift worker 6 205

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 4 267
2014 Non-shift worker 5 205

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 5 267
2014 Non-shift worker 7 205

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 267
2014 Non-shift worker 11 205

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 48 267
2014 Non-shift worker 50 205

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 4 254
2014 Non-shift worker 6 194

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 254
2014 Non-shift worker 12 194

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 2 254
2014 Non-shift worker 4 194

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 3 254
2014 Non-shift worker 3 194

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 2 254

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 7 254
2014 Non-shift worker 4 194

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 254
2014 Non-shift worker 7 194

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 12 254
2014 Non-shift worker 9 194

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 11 254
2014 Non-shift worker 13 194

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 27 254
2014 Non-shift worker 28 194

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 9 254
2014 Non-shift worker 11 194

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 49 254
2014 Non-shift worker 49 194

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 58 254
2014 Non-shift worker 67 194

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Demographic
(%)
Total responses
2017 Non-shift worker 13 254
2014 Non-shift worker 12 194

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Non-shift worker 92 8 268

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 29 20 8 0 1 31 12 85 1 131
2017 Non-shift worker 15 14 18 3 3 38 9 56 11 3439
2014 Shift worker 15 23 13 3 2 35 9 67 9 98
2014 Non-shift worker 16 14 18 2 2 39 9 57 8 3444

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 27 10 0 1 18 4 87 1 131
2017 Non-shift worker 30 29 17 3 3 17 2 72 7 3433
2014 Shift worker 27 44 10 3 0 15 1 85 4 98
2014 Non-shift worker 29 28 18 2 2 19 2 72 5 3443
2011 Shift worker 30 38 20 2 1 9 0 75 4 165
2011 Non-shift worker 31 32 17 3 2 14 0 74 7 3739
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 22 20 22 16 16 1 3 44 33 131
2017 Non-shift worker 23 23 20 14 16 0 2 48 31 3431

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 36 21 30 9 4 0 0 57 13 131
2017 Non-shift worker 18 28 27 15 10 0 1 47 26 3437

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 20 20 10 5 1 2 63 16 130
2017 Non-shift worker 24 31 23 12 8 0 2 56 21 3427

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 34 26 22 9 7 0 1 61 17 131
2017 Non-shift worker 23 24 22 15 12 1 2 49 28 3438

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 51 18 8 7 2 1 14 80 10 131
2017 Non-shift worker 43 24 14 6 4 1 9 74 11 3440

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 31 12 14 4 1 1 69 19 131
2017 Non-shift worker 31 29 20 11 7 0 1 61 18 3428

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 41 34 16 4 3 1 1 76 8 131
2017 Non-shift worker 28 31 21 11 6 1 2 61 17 3429

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 39 28 21 6 5 0 1 67 11 131
2017 Non-shift worker 23 32 22 13 7 0 2 56 21 3427

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 37 33 18 4 6 0 1 71 11 131
2017 Non-shift worker 29 30 20 11 7 0 2 61 18 3432

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 40 27 16 8 6 0 2 69 14 131
2017 Non-shift worker 31 33 19 9 5 1 2 66 15 3421

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 68 15 9 3 1 1 4 87 3 131
2017 Non-shift worker 57 21 11 5 3 0 2 80 8 3435

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 76 10 2 3 5 1 3 89 9 131
2017 Non-shift worker 72 11 5 4 3 1 4 87 7 3439

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 63 20 5 6 3 1 3 86 9 131
2017 Non-shift worker 57 25 9 3 2 0 3 85 6 3434

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 65 16 5 8 4 1 2 83 12 130
2017 Non-shift worker 59 18 9 7 4 1 2 79 11 3433

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 75 5 4 1 2 1 12 92 4 131
2017 Non-shift worker 53 13 5 2 1 0 26 89 4 3429

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 77 11 6 2 0 1 4 92 2 131
2017 Non-shift worker 65 19 7 2 1 0 7 90 3 3420

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 64 14 8 5 5 1 4 81 10 131
2017 Non-shift worker 69 15 5 3 2 0 5 89 5 3437

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 49 21 21 4 1 1 3 73 5 131
2017 Non-shift worker 51 27 13 4 2 0 3 81 6 3428

Question 84. Overall, my level of work-related stress is

Survey year Demographic Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 42 33 6 3 0 1 57 10 130
2017 Non-shift worker 13 32 35 15 5 0 0 45 20 3437

Question 85. After my workday, I feel emotionally drained.

Survey year Demographic Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 5 12 27 28 27 0 1 55 18 130
2017 Non-shift worker 7 19 37 24 11 0 1 36 27 3435

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 25 44 15 5 3 7 1 75 9 129
2017 Non-shift worker 29 41 15 6 4 4 0 73 11 3435

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 32 41 13 6 7 1 0 74 13 130
2017 Non-shift worker 22 39 17 11 8 2 0 63 20 3431
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 10 90 130
2017 Non-shift worker 16 84 3438
2014 Shift worker 7 93 98
2014 Non-shift worker 13 87 3438

Question 89. Were any measures taken to accommodate your needs?

Survey year Demographic Yes
(%)
No
(%)
Total responses
2017 Shift worker 62 38 15
2017 Non-shift worker 80 20 563
2014 Non-shift worker 81 19 449

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 70 30 0 0 0 0 0 100 0 10
2017 Non-shift worker 53 33 6 5 2 0 0 87 8 448
2014 Non-shift worker 57 28 7 6 2 1 0 85 7 363
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Demographic Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 27 23 17 19 11 1 2 28 72 131
2017 Non-shift worker 30 24 19 11 11 4 1 32 68 3440

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 34 90
2017 Non-shift worker 19 2246

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 46 90
2017 Non-shift worker 37 2246

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 24 90
2017 Non-shift worker 15 2246

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Demographic
(%)
Total responses
2017 Shift worker 14 90
2017 Non-shift worker 40 2246

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Demographic
(%)
Total responses
2017 Shift worker 3 90
2017 Non-shift worker 8 2246

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Demographic
(%)
Total responses
2017 Shift worker 35 90
2017 Non-shift worker 43 2246

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Demographic 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Shift worker 4 55 15 13 6 7 92
2017 Non-shift worker 6 49 20 9 4 12 2199

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 15 28 16 16 15 0 11 47 35 92
2017 Non-shift worker 12 22 16 16 22 2 9 38 43 2250

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Demographic Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Shift worker 6 13 16 14 38 2 10 22 60 93
2017 Non-shift worker 3 9 13 17 48 3 7 14 72 2247
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