2017 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	46	6	14	5	74	19	451
2017	Language of service - Both English and French	37	45	6	8	3	82	11	841
2014	Language of service - English only	26	46	10	14	4	73	18	455
2014	Language of service - French only	39	46	8	8	0	85	8	13
2014	Language of service - Both English and French	32	46	8	10	4	78	15	784
2011	Language of service - English only	31	48	6	12	3	79	14	516
2011	Language of service - French only	64	36	0	0	0	100	0	14
2011	Language of service - Both English and French	41	42	6	8	3	83	11	948
2008	Language of service - English only	30	50	6	10	4	80	14	554
2008	Language of service - French only	48	46	0	5	0	95	5	16
2008	Language of service - Both English and French	42	41	5	10	1	84	11	863

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	73	20	4	1	1	1	1	94	2	450
2017	Language of service - Both English and French	58	28	5	5	3	0	0	86	8	838
2014	Language of service - English only	76	14	6	2	1	0	0	91	3	455
2014	Language of service - French only	31	61	0	0	8	0	0	92	8	13
2014	Language of service - Both English and French	56	29	7	4	3	1	0	86	7	783
2011	Language of service - English only	79	15	2	2	1	1	1	95	2	515
2011	Language of service - French only	79	21	0	0	0	0	0	100	0	14
2011	Language of service - Both English and French	60	26	6	4	2	1	0	88	6	948
2008	Language of service - English only	80	16	2	1	1	0	0	96	2	555
2008	Language of service - French only	63	37	0	0	0	0	0	100	0	16
2008	Language of service - Both English and French	56	30	6	6	3	1	0	86	8	862

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	76	18	3	1	1	1	95	2	451
2017	Language of service - Both English and French	49	27	8	10	4	1	77	14	838
2014	Language of service - English only	75	16	6	1	1	1	92	2	455
2014	Language of service - French only	54	31	15	0	0	0	85	0	13
2014	Language of service - Both English and French	42	29	10	12	5	1	72	18	785
2011	Language of service - English only	77	15	4	2	1	1	93	3	516
2011	Language of service - French only	65	35	0	0	0	0	100	0	14
2011	Language of service - Both English and French	46	24	7	14	7	0	71	21	947
2008	Language of service - English only	77	15	3	2	2	1	93	4	555
2008	Language of service - French only	62	13	0	18	6	0	75	25	16
2008	Language of service - Both English and French	45	23	9	15	7	0	69	22	863

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	31	9	10	7	1	75	16	451
2017	Language of service - Both English and French	44	34	9	8	5	0	78	14	839
2014	Language of service - English only	45	30	10	10	5	0	76	15	454
2014	Language of service - French only	54	38	8	0	0	0	92	0	13
2014	Language of service - Both English and French	42	38	8	7	6	0	79	13	782
2011	Language of service - English only	41	41	8	5	5	0	82	10	515
2011	Language of service - French only	50	29	21	0	0	0	79	0	14
2011	Language of service - Both English and French	40	39	10	8	4	0	79	11	941

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	36	12	14	8	0	65	22	451
2017	Language of service - Both English and French	32	40	12	10	6	0	73	15	840
2014	Language of service - English only	32	36	13	13	6	0	68	19	453
2014	Language of service - French only	15	77	8	0	0	0	92	0	13
2014	Language of service - Both English and French	32	39	14	10	5	0	71	15	785
2011	Language of service - English only	33	42	12	10	4	0	74	14	513
2011	Language of service - French only	28	57	7	8	0	0	85	8	14
2011	Language of service - Both English and French	31	43	14	8	3	1	74	11	946
2008	Language of service - English only	27	45	11	11	5	1	73	15	555
2008	Language of service - French only	58	30	6	5	0	0	88	5	16
2008	Language of service - Both English and French	31	43	12	9	4	1	74	13	864

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	33	43	14	5	5	0	76	10	450
2017	Language of service - Both English and French	38	40	13	6	4	0	78	9	841
2014	Language of service - English only	39	40	12	5	3	0	80	8	455
2014	Language of service - French only	31	61	0	8	0	0	92	8	13
2014	Language of service - Both English and French	34	39	15	8	4	0	73	12	785
2011	Language of service - English only	42	36	14	5	3	0	78	8	515
2011	Language of service - French only	42	58	0	0	0	0	100	0	14
2011	Language of service - Both English and French	39	37	13	7	4	1	77	10	943
2008	Language of service - English only	29	45	13	9	3	0	74	12	552
2008	Language of service - French only	49	51	0	0	0	0	100	0	16
2008	Language of service - Both English and French	34	40	13	9	4	0	74	13	862

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	39	9	7	4	81	10	450
2017	Language of service - Both English and French	45	39	8	5	3	83	9	839
2014	Language of service - English only	44	39	8	6	2	84	8	454
2014	Language of service - French only	23	69	0	0	8	92	8	13
2014	Language of service - Both English and French	40	38	12	7	4	78	10	784
2011	Language of service - English only	44	39	9	6	2	84	7	514
2011	Language of service - French only	35	51	7	7	0	86	7	14
2011	Language of service - Both English and French	40	40	9	6	4	81	10	946
2008	Language of service - English only	41	42	8	6	3	83	9	555
2008	Language of service - French only	45	48	6	0	0	94	0	16
2008	Language of service - Both English and French	39	43	7	7	3	83	10	863

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	38	7	6	3	0	84	9	449
2017	Language of service - Both English and French	49	35	8	5	3	0	84	8	838
2014	Language of service - English only	46	36	10	4	2	1	84	6	455
2014	Language of service - French only	46	38	8	8	0	0	84	8	13
2014	Language of service - Both English and French	45	38	10	5	1	0	84	6	784

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	49	28	10	7	6	0	0	77	13	450
2017	Language of service - Both English and French	46	32	11	5	6	1	0	78	11	840
2014	Language of service - English only	43	35	12	6	4	0	0	78	10	455
2014	Language of service - French only	46	38	8	0	0	0	8	91	0	13
2014	Language of service - Both English and French	40	34	12	9	5	1	1	74	14	785
2011	Language of service - English only	49	34	7	6	4	0	0	83	9	515
2011	Language of service - French only	28	58	14	0	0	0	0	86	0	14
2011	Language of service - Both English and French	38	39	11	7	4	0	1	77	11	949

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	20	10	14	17	2	9	53	36	449
2017	Language of service - Both English and French	28	21	12	11	11	3	14	59	27	840
2014	Language of service - English only	25	18	12	13	19	3	10	49	37	455
2014	Language of service - French only	38	46	8	0	0	8	0	91	0	13
2014	Language of service - Both English and French	24	21	13	10	14	2	16	55	29	785
2011	Language of service - English only	21	19	14	11	21	1	12	47	37	515
2011	Language of service - French only	58	42	0	0	0	0	0	100	0	14
2011	Language of service - Both English and French	28	20	11	12	14	2	13	57	31	951
2008	Language of service - English only	27	26	11	11	15	2	8	59	29	554
2008	Language of service - French only	63	31	0	5	0	0	0	95	5	16
2008	Language of service - Both English and French	33	21	11	12	11	2	10	62	26	863

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	25	43	14	12	6	68	18	450
2017	Language of service - Both English and French	34	41	12	8	4	75	12	840
2014	Language of service - English only	28	45	13	9	4	74	13	455
2014	Language of service - French only	16	61	8	8	8	77	16	13
2014	Language of service - Both English and French	27	45	15	7	5	73	13	785
2011	Language of service - English only	29	43	14	7	6	72	14	514
2011	Language of service - French only	42	36	14	7	0	79	7	14
2011	Language of service - Both English and French	34	40	14	7	4	74	12	948
2008	Language of service - English only	27	46	12	9	6	72	15	551
2008	Language of service - French only	71	17	12	0	0	88	0	16
2008	Language of service - Both English and French	32	43	13	8	5	74	13	856

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	35	17	15	13	54	28	450
2017	Language of service - Both English and French	27	38	15	11	8	65	19	839
2014	Language of service - English only	18	34	24	15	9	52	24	453
2014	Language of service - French only	7	69	8	0	16	77	16	13
2014	Language of service - Both English and French	22	36	19	14	9	58	23	784
2011	Language of service - English only	15	37	18	17	12	53	29	516
2011	Language of service - French only	21	56	0	16	7	77	23	14
2011	Language of service - Both English and French	21	39	18	13	9	60	22	949

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	38	14	9	4	0	0	73	13	449
2017	Language of service - Both English and French	35	39	12	9	5	0	0	74	13	841

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	39	9	7	3	1	81	10	449
2017	Language of service - Both English and French	42	40	10	6	2	0	82	8	836
2014	Language of service - English only	40	41	10	5	2	1	82	8	455
2014	Language of service - French only	16	53	23	0	8	0	69	8	13
2014	Language of service - Both English and French	38	43	11	5	2	1	81	7	785
2011	Language of service - English only	37	43	12	5	3	0	80	8	515
2011	Language of service - French only	28	36	14	21	0	0	65	21	14
2011	Language of service - Both English and French	38	44	11	5	2	1	82	7	950
2008	Language of service - English only	39	39	11	6	4	1	79	9	553
2008	Language of service - French only	64	19	12	5	0	0	83	5	16
2008	Language of service - Both English and French	40	40	11	5	3	1	81	8	863

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	34	16	15	11	0	0	58	26	451
2017	Language of service - Both English and French	30	37	14	11	8	0	0	67	19	840

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	40	11	5	2	82	8	449
2017	Language of service - Both English and French	50	34	10	3	2	84	5	838
2014	Language of service - English only	56	30	8	4	1	86	6	454
2014	Language of service - French only	31	53	8	8	0	84	8	13
2014	Language of service - Both English and French	54	33	9	2	2	87	4	783
2011	Language of service - English only	53	35	9	2	1	88	3	515
2011	Language of service - French only	63	23	14	0	0	86	0	14
2011	Language of service - Both English and French	54	34	8	3	1	88	4	951

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	38	17	15	11	0	0	57	26	449
2017	Language of service - Both English and French	30	36	16	9	7	1	1	67	17	837
2014	Language of service - English only	20	38	17	14	12	0	0	58	26	454
2014	Language of service - French only	8	38	23	23	8	0	0	46	31	13
2014	Language of service - Both English and French	22	40	16	15	8	1	0	62	22	785
2011	Language of service - English only	21	41	18	13	7	0	0	63	20	515
2011	Language of service - French only	35	30	14	7	14	0	0	65	21	14
2011	Language of service - Both English and French	28	39	15	10	7	0	0	68	17	948

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	30	22	13	13	0	52	25	449
2017	Language of service - Both English and French	33	33	15	10	8	0	66	18	834
2014	Language of service - English only	22	34	15	17	11	1	56	29	454
2014	Language of service - French only	16	30	32	15	8	0	46	23	13
2014	Language of service - Both English and French	25	38	16	12	9	0	63	21	783

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	27	36	14	14	9	0	0	63	23	448
2017	Language of service - Both English and French	35	36	13	9	6	0	0	71	15	838
2014	Language of service - English only	27	38	16	12	7	0	0	65	19	454
2014	Language of service - French only	16	61	8	15	0	0	0	77	15	13
2014	Language of service - Both English and French	26	41	18	9	5	0	0	67	14	785
2011	Language of service - English only	31	42	15	7	4	1	0	73	12	515
2011	Language of service - French only	23	47	23	8	0	0	0	69	8	13
2011	Language of service - Both English and French	33	42	14	6	3	0	1	76	10	947

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	40	14	9	4	74	13	448
2017	Language of service - Both English and French	40	39	13	6	2	79	8	839
2014	Language of service - English only	41	40	11	5	3	81	8	455
2014	Language of service - French only	23	61	0	8	8	84	16	13
2014	Language of service - Both English and French	34	44	13	6	3	79	9	785
2011	Language of service - English only	39	43	10	5	3	82	8	514
2011	Language of service - French only	35	50	14	0	0	86	0	14
2011	Language of service - Both English and French	37	44	10	6	2	82	8	950
2008	Language of service - English only	36	44	9	7	3	80	10	554
2008	Language of service - French only	71	17	12	0	0	88	0	16
2008	Language of service - Both English and French	38	42	9	7	3	81	10	863

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	39	34	18	5	3	1	74	8	451
2017	Language of service - Both English and French	39	33	16	7	4	1	73	11	839
2014	Language of service - English only	32	37	20	7	3	1	70	10	454
2014	Language of service - French only	46	54	0	0	0	0	100	0	13
2014	Language of service - Both English and French	35	38	16	7	4	0	73	11	784
2011	Language of service - English only	33	38	20	6	4	0	70	10	513
2011	Language of service - French only	36	43	14	7	0	0	79	7	14
2011	Language of service - Both English and French	36	34	17	8	5	1	71	12	950
2008	Language of service - English only	25	41	21	9	4	0	66	13	555
2008	Language of service - French only	11	58	26	6	0	0	68	6	16
2008	Language of service - Both English and French	28	36	20	10	6	0	64	15	864

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	19	36	22	11	1	2	34	29	447
2017	Language of service - Both English and French	10	24	33	18	10	2	4	30	36	838
2014	Language of service - English only	5	23	39	20	9	1	3	30	30	454
2014	Language of service - French only	0	22	31	47	0	0	0	47	22	13
2014	Language of service - Both English and French	9	26	37	18	6	1	2	25	36	785
2011	Language of service - English only	10	21	37	20	9	0	2	30	32	514
2011	Language of service - French only	7	23	56	14	0	0	0	14	30	14
2011	Language of service - Both English and French	11	28	32	19	7	1	3	27	40	951
2008	Language of service - English only	11	24	34	19	8	1	2	29	36	555
2008	Language of service - French only	10	43	41	0	6	0	0	6	52	16
2008	Language of service - Both English and French	11	29	32	17	6	1	2	24	42	861

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	9	17	21	28	19	2	4	49	28	447
2017	Language of service - Both English and French	9	16	24	23	20	3	5	46	27	838
2014	Language of service - English only	6	15	24	31	19	2	4	53	22	453
2014	Language of service - French only	0	23	38	31	0	0	8	34	25	13
2014	Language of service - Both English and French	7	16	29	28	12	4	4	43	25	785
2011	Language of service - English only	7	13	27	27	20	2	3	50	22	513
2011	Language of service - French only	0	37	21	28	7	0	7	38	39	14
2011	Language of service - Both English and French	8	16	29	26	13	3	5	42	26	949
2008	Language of service - English only	9	20	25	27	15	2	3	43	30	551
2008	Language of service - French only	4	23	34	6	19	6	7	30	31	16
2008	Language of service - Both English and French	11	20	29	24	11	3	3	37	33	860

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	22	24	21	14	2	4	38	36	447
2017	Language of service - Both English and French	19	24	24	17	9	2	5	28	46	837
2014	Language of service - English only	17	20	26	19	12	1	4	33	40	454
2014	Language of service - French only	8	38	23	16	16	0	0	31	46	13
2014	Language of service - Both English and French	23	26	25	13	8	2	3	22	52	784
2011	Language of service - English only	17	18	26	19	15	1	3	36	37	512
2011	Language of service - French only	0	50	35	8	7	0	0	15	50	14
2011	Language of service - Both English and French	20	24	25	16	9	3	4	26	47	950
2008	Language of service - English only	14	22	31	20	9	2	2	30	37	552
2008	Language of service - French only	4	30	27	13	26	0	0	39	34	16
2008	Language of service - Both English and French	18	28	31	12	6	2	4	20	48	859

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	8	10	25	32	23	1	2	56	18	444
2017	Language of service - Both English and French	8	15	30	25	16	2	3	44	24	837
2014	Language of service - English only	6	13	31	28	18	1	2	48	20	454
2014	Language of service - French only	0	0	38	31	23	0	8	59	0	13
2014	Language of service - Both English and French	8	17	36	22	13	2	2	36	27	783
2011	Language of service - English only	6	12	30	31	19	1	1	51	18	512
2011	Language of service - French only	9	16	46	23	0	0	8	24	26	13
2011	Language of service - Both English and French	8	17	34	26	11	1	3	39	26	946
2008	Language of service - English only	8	12	36	27	14	1	2	42	21	552
2008	Language of service - French only	4	24	32	26	13	0	0	39	28	16
2008	Language of service - Both English and French	10	22	31	25	9	1	2	35	34	860

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	22	29	16	14	1	3	31	39	449
2017	Language of service - Both English and French	17	21	25	17	15	1	4	34	39	838
2014	Language of service - English only	17	23	28	15	13	2	2	30	41	454
2014	Language of service - French only	0	31	31	15	24	0	0	39	31	13
2014	Language of service - Both English and French	18	24	29	16	9	1	4	26	43	783
2011	Language of service - English only	13	24	32	18	10	0	2	29	38	512
2011	Language of service - French only	14	35	14	28	8	0	0	36	50	14
2011	Language of service - Both English and French	16	25	28	18	10	1	4	29	43	948
2008	Language of service - English only	15	22	29	19	12	1	2	31	39	553
2008	Language of service - French only	11	39	31	13	7	0	0	19	50	16
2008	Language of service - Both English and French	17	24	29	15	10	1	3	27	43	858

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	14	21	19	26	4	5	49	28	449
2017	Language of service - Both English and French	14	18	22	21	16	4	5	41	35	840
2014	Language of service - English only	7	11	21	27	25	3	8	57	20	452
2014	Language of service - French only	8	23	39	23	8	0	0	31	31	13
2014	Language of service - Both English and French	9	15	23	28	19	3	4	50	25	783
2011	Language of service - English only	6	9	24	29	24	2	6	57	17	508
2011	Language of service - French only	7	51	21	14	7	0	0	21	58	14
2011	Language of service - Both English and French	8	17	28	23	15	3	6	41	28	949
2008	Language of service - English only	9	15	23	28	19	2	4	51	25	552
2008	Language of service - French only	10	24	19	34	13	0	0	47	35	16
2008	Language of service - Both English and French	14	21	23	22	13	2	4	37	38	861

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	19	29	19	14	2	3	35	35	447
2017	Language of service - Both English and French	13	21	32	16	11	3	4	29	36	839
2014	Language of service - English only	18	22	24	19	13	1	4	33	42	454
2014	Language of service - French only	0	46	15	23	0	16	0	27	55	13
2014	Language of service - Both English and French	16	23	31	15	8	4	3	25	42	784

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	77	12	6	0	1	0	3	93	1	450
2017	Language of service - Both English and French	58	22	7	8	3	0	1	81	11	839
2014	Language of service - English only	78	11	5	1	1	1	3	93	1	452
2014	Language of service - French only	62	30	8	0	0	0	0	92	0	13
2014	Language of service - Both English and French	55	26	9	7	4	0	0	81	10	785
2011	Language of service - English only	76	12	6	1	0	1	4	92	1	514
2011	Language of service - French only	65	21	7	7	0	0	0	86	7	14
2011	Language of service - Both English and French	54	22	6	10	6	0	1	77	16	947
2008	Language of service - English only	71	14	6	2	1	1	6	91	3	554
2008	Language of service - French only	54	19	0	12	0	0	16	86	14	16
2008	Language of service - Both English and French	49	22	7	10	10	0	2	72	20	864

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	27	16	9	10	6	3	62	20	451
2017	Language of service - Both English and French	26	33	14	8	7	6	5	67	17	840
2014	Language of service - English only	33	29	16	7	6	6	4	69	14	454
2014	Language of service - French only	15	54	24	0	8	0	0	69	8	13
2014	Language of service - Both English and French	24	33	18	8	8	6	4	63	17	784

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	44	25	12	9	8	1	70	17	451
2017	Language of service - Both English and French	46	32	8	8	5	1	78	13	837
2014	Language of service - English only	48	25	9	9	8	1	74	17	455
2014	Language of service - French only	62	30	8	0	0	0	92	0	13
2014	Language of service - Both English and French	42	32	9	10	6	1	75	16	785

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	31	12	14	7	2	1	65	23	451
2017	Language of service - Both English and French	36	38	12	7	5	2	0	76	12	838
2014	Language of service - English only	34	37	10	12	6	1	0	72	18	453
2014	Language of service - French only	15	62	8	15	0	0	0	77	15	13
2014	Language of service - Both English and French	29	42	13	11	4	1	1	72	15	785
2011	Language of service - English only	30	35	12	13	8	2	0	66	22	514
2011	Language of service - French only	35	28	14	8	14	0	0	63	23	14
2011	Language of service - Both English and French	30	39	13	10	5	1	1	71	16	951
2008	Language of service - English only	24	37	12	14	8	3	1	64	24	554
2008	Language of service - French only	37	19	33	5	6	0	0	55	12	16
2008	Language of service - Both English and French	28	39	13	12	5	2	1	70	17	862

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	22	16	14	12	12	1	52	30	451
2017	Language of service - Both English and French	27	29	14	10	10	9	1	62	22	838
2014	Language of service - English only	26	27	15	12	10	9	1	59	25	454
2014	Language of service - French only	15	62	8	7	8	0	0	77	15	13
2014	Language of service - Both English and French	26	30	16	11	9	7	1	61	21	784
2011	Language of service - English only	27	24	16	11	13	8	0	56	27	514
2011	Language of service - French only	28	14	28	15	14	0	0	42	30	14
2011	Language of service - Both English and French	31	26	14	11	10	6	1	62	23	948
2008	Language of service - English only	24	26	15	12	12	10	1	56	27	554
2008	Language of service - French only	30	39	12	6	6	6	0	74	13	16
2008	Language of service - Both English and French	28	31	13	12	9	6	1	63	23	864

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	16	20	16	12	21	2	38	36	450
2017	Language of service - Both English and French	15	22	20	13	10	16	4	47	29	837
2014	Language of service - English only	12	19	20	16	12	18	2	39	36	454
2014	Language of service - French only	15	23	31	15	8	0	8	41	25	13
2014	Language of service - Both English and French	10	23	22	18	11	13	3	40	34	783

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	43	34	11	8	3	0	78	11	451
2017	Language of service - Both English and French	48	35	8	6	3	1	83	9	836
2014	Language of service - English only	45	37	9	6	3	0	82	9	454
2014	Language of service - French only	31	69	0	0	0	0	100	0	13
2014	Language of service - Both English and French	38	43	11	5	3	0	81	7	785

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	32	15	6	5	1	0	73	11	451
2017	Language of service - Both English and French	40	35	14	6	4	0	1	76	10	839
2014	Language of service - English only	40	37	10	7	5	1	0	78	11	455
2014	Language of service - French only	23	47	15	15	0	0	0	69	15	13
2014	Language of service - Both English and French	35	40	14	6	5	0	0	75	11	785
2011	Language of service - English only	37	34	14	8	6	0	0	72	15	514
2011	Language of service - French only	35	28	14	15	7	0	0	63	22	14
2011	Language of service - Both English and French	35	37	15	8	5	0	0	72	13	950
2008	Language of service - English only	28	36	14	12	10	1	0	64	22	555
2008	Language of service - French only	43	32	18	6	0	0	0	76	6	16
2008	Language of service - Both English and French	31	32	16	12	8	0	1	64	20	864

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	48	24	13	8	4	2	1	75	12	450
2017	Language of service - Both English and French	47	31	11	6	3	1	0	80	9	839
2014	Language of service - English only	50	27	10	6	4	3	1	80	10	454
2014	Language of service - French only	23	69	0	0	0	8	0	100	0	13
2014	Language of service - Both English and French	41	34	13	6	4	2	1	77	10	784
2011	Language of service - English only	45	31	11	7	5	1	1	77	12	515
2011	Language of service - French only	21	35	7	21	7	8	0	61	31	14
2011	Language of service - Both English and French	39	35	12	8	4	2	1	76	12	952
2008	Language of service - English only	37	34	10	7	9	3	0	73	16	554
2008	Language of service - French only	37	39	13	6	0	5	0	80	7	16
2008	Language of service - Both English and French	35	33	14	9	7	2	1	69	16	865

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	46	28	12	9	5	1	0	74	14	450
2017	Language of service - Both English and French	46	33	9	7	4	1	0	80	11	837
2014	Language of service - English only	48	30	8	8	5	1	0	79	13	454
2014	Language of service - French only	30	54	8	8	0	0	0	85	8	13
2014	Language of service - Both English and French	37	39	11	6	5	1	1	78	11	785
2011	Language of service - English only	41	31	12	9	6	0	0	73	15	515
2011	Language of service - French only	21	57	0	14	7	0	0	78	22	14
2011	Language of service - Both English and French	38	35	12	8	5	1	0	74	14	952
2008	Language of service - English only	33	36	11	9	8	1	0	71	18	554
2008	Language of service - French only	43	45	0	6	0	5	0	93	7	16
2008	Language of service - Both English and French	34	33	13	12	8	0	0	67	20	865

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	82	9	4	0	0	1	3	95	0	448
2017	Language of service - Both English and French	74	17	3	3	2	0	1	92	5	837
2014	Language of service - English only	83	8	4	0	1	0	4	94	1	455
2014	Language of service - French only	77	23	0	0	0	0	0	100	0	13
2014	Language of service - Both English and French	71	18	5	2	2	0	1	91	5	784
2011	Language of service - English only	81	9	5	0	0	1	4	95	0	515
2011	Language of service - French only	72	28	0	0	0	0	0	100	0	14
2011	Language of service - Both English and French	69	17	4	3	4	0	1	88	8	947
2008	Language of service - English only	80	8	3	1	1	1	6	95	2	554
2008	Language of service - French only	88	5	0	0	6	0	0	94	6	16
2008	Language of service - Both English and French	72	13	4	4	5	0	2	87	8	864

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	61	22	7	4	3	2	2	85	7	448
2017	Language of service - Both English and French	50	26	7	5	5	3	5	82	11	837
2014	Language of service - English only	64	20	6	3	4	2	1	86	8	454
2014	Language of service - French only	46	46	8	0	0	0	0	92	0	13
2014	Language of service - Both English and French	48	28	6	4	6	3	4	82	11	785
2011	Language of service - English only	56	27	6	5	2	1	2	86	8	513
2011	Language of service - French only	28	44	21	0	7	0	0	72	7	14
2011	Language of service - Both English and French	45	27	9	7	6	2	4	76	14	948

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	25	7	6	5	1	0	81	11	449
2017	Language of service - Both English and French	55	29	7	4	5	1	0	84	9	836

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	54	24	11	5	4	1	0	79	9	449
2017	Language of service - Both English and French	56	25	9	4	4	1	0	83	8	838

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	52	24	11	6	5	77	12	449
2017	Language of service - Both English and French	52	29	8	5	5	81	11	836
2014	Language of service - English only	56	27	9	6	3	83	9	454
2014	Language of service - French only	30	62	8	0	0	92	0	13
2014	Language of service - Both English and French	47	30	11	5	5	78	10	784

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	37	16	10	6	0	4	67	17	49
2017	Language of service - Both English and French	28	37	15	7	3	1	8	72	11	201
2014	Language of service - English only	23	35	15	15	6	2	4	62	22	48
2014	Language of service - Both English and French	27	39	13	9	6	2	3	70	16	164

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	26	19	9	10	11	0	57	21	451
2017	Language of service - Both English and French	25	32	18	8	9	8	0	62	19	838
2014	Language of service - English only	29	29	16	8	6	12	1	66	16	454
2014	Language of service - French only	8	61	16	15	0	0	0	69	15	13
2014	Language of service - Both English and French	24	37	16	8	7	9	0	67	15	785
2011	Language of service - English only	21	25	23	10	11	9	1	51	23	516
2011	Language of service - French only	14	14	42	22	8	0	0	28	30	14
2011	Language of service - Both English and French	22	30	22	11	7	8	1	57	19	951

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	26	20	17	14	3	0	47	32	450
2017	Language of service - Both English and French	24	31	21	11	11	3	0	57	22	840
2014	Language of service - English only	24	29	20	15	10	3	0	54	25	455
2014	Language of service - French only	8	54	30	0	8	0	0	62	8	13
2014	Language of service - Both English and French	21	37	21	11	8	2	0	59	20	784
2011	Language of service - English only	15	31	20	15	15	4	0	48	32	512
2011	Language of service - French only	14	14	28	37	7	0	0	28	44	14
2011	Language of service - Both English and French	17	33	24	12	11	3	0	52	24	947
2008	Language of service - English only	18	33	16	15	16	2	1	52	32	555
2008	Language of service - French only	33	32	17	12	0	6	0	69	12	16
2008	Language of service - Both English and French	18	31	22	16	10	2	0	51	27	864

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	24	21	20	16	6	0	40	38	451
2017	Language of service - Both English and French	18	28	21	16	11	6	1	49	28	836
2014	Language of service - English only	15	31	20	17	11	6	0	49	29	454
2014	Language of service - French only	8	31	38	23	0	0	0	39	23	13
2014	Language of service - Both English and French	13	32	25	17	8	6	0	47	27	785
2011	Language of service - English only	11	27	20	23	14	4	0	40	39	514
2011	Language of service - French only	14	21	37	28	0	0	0	35	28	14
2011	Language of service - Both English and French	12	30	25	17	9	6	0	45	28	948
2008	Language of service - English only	8	30	17	21	19	5	0	40	42	553
2008	Language of service - French only	24	28	30	12	0	6	0	56	12	16
2008	Language of service - Both English and French	9	31	26	18	10	6	0	43	30	862

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	18	21	19	14	21	7	42	37	451
2017	Language of service - Both English and French	20	26	21	12	14	7	49	28	837
2014	Language of service - English only	18	28	19	13	15	6	50	30	454
2014	Language of service - French only	15	31	31	0	16	8	50	17	13
2014	Language of service - Both English and French	17	32	21	14	10	6	52	26	785
2011	Language of service - English only	11	24	20	17	18	9	39	39	514
2011	Language of service - French only	14	21	21	35	0	8	38	39	14
2011	Language of service - Both English and French	14	27	22	15	13	9	45	31	947
2008	Language of service - English only	13	25	19	13	20	9	42	37	552
2008	Language of service - French only	17	40	30	0	6	6	62	7	16
2008	Language of service - Both English and French	12	27	22	17	12	10	43	32	863

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	27	20	15	17	4	0	45	34	450
2017	Language of service - Both English and French	20	32	18	13	13	4	0	54	27	836
2014	Language of service - English only	18	35	18	15	9	4	0	56	25	454
2014	Language of service - French only	8	54	23	16	0	0	0	62	16	13
2014	Language of service - Both English and French	15	36	22	15	9	3	0	53	24	785
2011	Language of service - English only	14	29	19	21	14	2	0	44	36	513
2011	Language of service - French only	7	42	29	21	0	0	0	49	21	14
2011	Language of service - Both English and French	14	34	22	15	10	4	0	50	27	950
2008	Language of service - English only	13	32	17	19	14	4	0	47	35	552
2008	Language of service - French only	20	57	13	6	0	0	4	80	6	16
2008	Language of service - Both English and French	14	34	19	21	9	3	0	50	30	864

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	39	17	13	6	2	63	20	450
2017	Language of service - Both English and French	27	43	16	8	4	2	72	12	837
2014	Language of service - English only	28	42	15	9	4	2	72	13	455
2014	Language of service - French only	15	46	31	0	8	0	62	8	13
2014	Language of service - Both English and French	22	45	18	8	3	3	69	12	785
2011	Language of service - English only	24	38	18	12	6	2	64	18	513
2011	Language of service - French only	14	43	21	21	0	0	57	21	14
2011	Language of service - Both English and French	25	39	19	10	5	2	65	15	948

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	42	39	10	5	2	2	83	7	449
2017	Language of service - Both English and French	36	42	13	4	2	3	80	6	838
2014	Language of service - English only	50	33	8	5	2	2	85	6	454
2014	Language of service - French only	8	77	16	0	0	0	84	0	13
2014	Language of service - Both English and French	31	44	14	3	2	5	80	5	785
2011	Language of service - English only	38	42	11	4	2	2	82	6	515
2011	Language of service - French only	28	58	14	0	0	0	86	0	14
2011	Language of service - Both English and French	32	41	16	5	2	4	76	8	947

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	31	33	13	10	7	5	2	69	18	448
2017	Language of service - Both English and French	29	37	14	9	7	4	1	70	16	839
2014	Language of service - English only	40	33	13	6	3	4	1	76	10	454
2014	Language of service - French only	15	61	24	0	0	0	0	76	0	13
2014	Language of service - Both English and French	30	38	15	8	4	4	1	71	13	784
2011	Language of service - English only	31	31	17	7	6	5	3	67	15	515
2011	Language of service - French only	28	21	14	23	14	0	0	49	37	14
2011	Language of service - Both English and French	29	34	15	11	6	3	1	66	18	945
2008	Language of service - English only	25	30	17	11	8	6	2	60	21	555
2008	Language of service - French only	30	41	13	6	5	5	0	74	12	16
2008	Language of service - Both English and French	25	33	16	14	7	4	2	61	22	862

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	19	33	21	13	8	5	1	55	22	450
2017	Language of service - Both English and French	20	31	20	12	8	8	2	56	22	839
2014	Language of service - English only	24	33	23	10	5	5	1	60	16	454
2014	Language of service - French only	8	15	38	23	8	8	0	25	33	13
2014	Language of service - Both English and French	20	33	24	9	5	7	2	57	16	785
2011	Language of service - English only	11	30	25	15	13	5	1	43	29	516
2011	Language of service - French only	7	14	43	36	0	0	0	21	36	14
2011	Language of service - Both English and French	11	29	26	14	8	8	2	45	25	945

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	20	17	13	18	15	2	42	37	450
2017	Language of service - Both English and French	16	19	20	12	17	13	4	42	35	840
2014	Language of service - English only	17	23	20	14	13	12	1	46	32	454
2014	Language of service - French only	8	62	22	8	0	0	0	69	8	13
2014	Language of service - Both English and French	11	20	21	14	17	12	4	38	37	785
2011	Language of service - English only	13	18	22	13	17	14	2	37	36	515
2011	Language of service - French only	14	21	28	14	14	8	0	39	31	14
2011	Language of service - Both English and French	11	20	20	16	15	13	4	38	38	950

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	69	14	8	2	1	2	4	88	4	450
2017	Language of service - Both English and French	47	27	10	8	4	2	2	77	12	838
2014	Language of service - English only	70	15	7	0	1	1	6	91	1	455
2014	Language of service - French only	69	23	8	0	0	0	0	92	0	13
2014	Language of service - Both English and French	46	32	9	7	4	1	1	80	11	785

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	72	14	7	0	0	3	2	91	1	449
2017	Language of service - Both English and French	57	29	6	3	2	1	1	89	5	840
2014	Language of service - English only	75	14	5	0	0	2	3	94	1	455
2014	Language of service - French only	61	39	0	0	0	0	0	100	0	13
2014	Language of service - Both English and French	56	30	6	4	1	1	1	89	5	785
2011	Language of service - English only	74	16	5	1	1	2	2	94	2	514
2011	Language of service - French only	72	14	14	0	0	0	0	86	0	14
2011	Language of service - Both English and French	59	25	9	3	1	1	1	86	5	945
2008	Language of service - English only	72	16	6	1	1	3	2	92	2	555
2008	Language of service - French only	69	25	6	0	0	0	0	94	0	16
2008	Language of service - Both English and French	55	26	8	6	2	1	2	84	8	864

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	26	21	14	14	2	0	50	29	451
2017	Language of service - Both English and French	30	34	17	9	7	3	0	66	17	834
2014	Language of service - English only	23	28	18	17	12	3	0	52	29	454
2014	Language of service - French only	15	62	23	0	0	0	0	77	0	13
2014	Language of service - Both English and French	23	38	18	11	7	3	0	63	18	785
2011	Language of service - English only	19	33	17	15	15	1	1	53	30	515
2011	Language of service - French only	42	36	0	14	7	0	0	79	21	14
2011	Language of service - Both English and French	26	36	17	12	8	1	0	63	20	948
2008	Language of service - English only	15	37	19	15	12	2	0	53	27	554
2008	Language of service - French only	33	43	18	6	0	0	0	76	6	16
2008	Language of service - Both English and French	23	36	18	13	8	1	0	60	22	861

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	21	16	18	27	1	1	38	46	451
2017	Language of service - Both English and French	21	29	16	15	16	3	1	52	32	837
2014	Language of service - English only	17	21	17	21	22	1	0	38	44	454
2014	Language of service - French only	8	38	15	15	15	0	8	50	33	13
2014	Language of service - Both English and French	14	24	20	17	19	2	3	40	39	785
2011	Language of service - English only	11	26	13	16	31	0	2	38	49	515
2011	Language of service - French only	35	14	0	15	35	0	0	49	51	14
2011	Language of service - Both English and French	14	25	17	20	19	2	2	41	41	944
2008	Language of service - English only	12	27	14	19	23	2	1	41	44	554
2008	Language of service - French only	24	13	11	21	18	0	12	42	45	16
2008	Language of service - Both English and French	16	29	17	19	16	2	2	47	36	863

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	15	31	23	14	12	4	0	49	27	450
2017	Language of service - Both English and French	20	33	23	12	7	4	0	56	20	838

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	35	34	17	4	5	5	0	73	10	450
2017	Language of service - Both English and French	37	37	15	3	3	4	0	77	7	838
2014	Language of service - English only	48	29	12	3	2	6	0	82	5	454
2014	Language of service - French only	23	39	15	8	0	8	8	73	9	13
2014	Language of service - Both English and French	40	37	13	2	2	6	1	82	4	785

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	32	38	16	7	5	3	0	72	12	450
2017	Language of service - Both English and French	37	42	12	3	3	2	0	81	6	837
2014	Language of service - English only	45	34	10	5	2	3	0	82	8	455
2014	Language of service - French only	23	39	23	0	0	8	8	73	0	13
2014	Language of service - Both English and French	38	40	12	4	3	3	0	80	7	785
2011	Language of service - English only	31	34	17	8	6	4	0	68	15	514
2011	Language of service - French only	21	29	42	7	0	0	0	51	7	14
2011	Language of service - Both English and French	30	39	16	6	5	4	0	72	11	947

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	40	33	13	7	7	0	0	73	14	450
2017	Language of service - Both English and French	45	37	8	5	3	1	0	83	9	838
2014	Language of service - English only	51	30	10	5	3	1	0	82	7	455
2014	Language of service - French only	38	46	16	0	0	0	0	84	0	13
2014	Language of service - Both English and French	42	39	12	5	2	1	0	81	7	785
2011	Language of service - English only	39	33	15	9	4	1	0	73	13	513
2011	Language of service - French only	28	50	21	0	0	0	0	79	0	14
2011	Language of service - Both English and French	37	40	12	7	4	1	0	77	11	941
2008	Language of service - English only	32	41	12	7	7	1	0	74	14	552
2008	Language of service - French only	32	63	0	0	0	0	4	100	0	16
2008	Language of service - Both English and French	33	41	14	8	4	0	0	74	12	863

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	31	22	8	10	0	61	17	449
2017	Language of service - Both English and French	38	32	16	8	5	1	70	13	834
2014	Language of service - English only	34	35	14	11	5	1	69	16	455
2014	Language of service - French only	31	39	15	16	0	0	69	16	13
2014	Language of service - Both English and French	30	38	19	7	5	1	69	12	785
2011	Language of service - English only	28	34	17	13	7	1	63	20	514
2011	Language of service - French only	21	43	21	14	0	0	64	14	14
2011	Language of service - Both English and French	27	37	21	9	5	1	65	14	942

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	33	21	11	9	0	0	60	19	450
2017	Language of service - Both English and French	35	34	17	8	5	1	0	70	13	837
2014	Language of service - English only	33	36	14	11	5	1	0	69	16	454
2014	Language of service - French only	31	39	15	16	0	0	0	69	16	13
2014	Language of service - Both English and French	30	38	18	10	4	1	0	68	14	785
2011	Language of service - English only	28	37	16	12	7	0	0	65	19	512
2011	Language of service - French only	21	43	21	7	7	0	0	64	14	14
2011	Language of service - Both English and French	26	42	18	9	5	0	0	68	14	945
2008	Language of service - English only	28	37	16	12	7	1	0	65	19	555
2008	Language of service - French only	33	46	12	0	5	0	4	82	6	16
2008	Language of service - Both English and French	28	39	17	10	6	0	0	67	15	863

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	24	20	12	10	5	1	55	24	450
2017	Language of service - Both English and French	33	24	19	11	8	4	1	60	20	836
2014	Language of service - English only	35	26	16	12	7	4	0	64	20	455
2014	Language of service - French only	23	31	23	0	16	8	0	58	17	13
2014	Language of service - Both English and French	29	25	22	12	8	4	1	57	20	784
2011	Language of service - English only	29	26	18	11	10	5	1	59	22	514
2011	Language of service - French only	28	37	7	14	14	0	0	65	28	14
2011	Language of service - Both English and French	28	29	19	11	9	4	1	59	21	946
2008	Language of service - English only	25	27	17	13	9	8	1	57	25	554
2008	Language of service - French only	46	33	12	5	0	0	4	82	6	16
2008	Language of service - Both English and French	28	27	18	13	9	4	1	57	24	863

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	Language of service - English only	20	47	33	451
2017	Language of service - Both English and French	29	37	34	839
2014	Language of service - English only	18	54	28	455
2014	Language of service - French only	23	46	31	13
2014	Language of service - Both English and French	27	38	35	784
2011	Language of service - English only	19	48	33	515
2011	Language of service - French only	28	72	0	14
2011	Language of service - Both English and French	27	40	34	950

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	Language of service - English only	25	15	34	11	7	8	87
2017	Language of service - Both English and French	19	22	42	7	3	7	241
2014	Language of service - English only	40	14	25	18	9999	3	80
2014	Language of service - Both English and French	18	23	39	10	9999	11	212
2011	Language of service - English only	40	12	27	17	9999	3	97
2011	Language of service - Both English and French	21	21	39	7	9999	12	252

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	16	84	451
2017	Language of service - Both English and French	19	81	839
2014	Language of service - English only	13	87	455
2014	Language of service - Both English and French	17	83	781

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	49	69
2017	Language of service - Both English and French	40	160
2014	Language of service - English only	46	56
2014	Language of service - Both English and French	45	130

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	73	69
2017	Language of service - Both English and French	72	160
2014	Language of service - English only	64	56
2014	Language of service - Both English and French	66	130

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	8	160
2014	Language of service - Both English and French	9	130

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	69
2017	Language of service - Both English and French	160
2014	Language of service - English only	56

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	69
2017	Language of service - Both English and French	4	160
2014	Language of service - Both English and French	4	130

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	27	69
2017	Language of service - Both English and French	12	160
2014	Language of service - English only	23	56
2014	Language of service - Both English and French	8	130

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	36	69
2017	Language of service - Both English and French	45	160
2014	Language of service - English only	47	56
2014	Language of service - Both English and French	35	130

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	37	69
2017	Language of service - Both English and French	46	160
2014	Language of service - English only	50	56
2014	Language of service - Both English and French	35	130

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	69
2017	Language of service - Both English and French	45	160
2014	Language of service - English only	39	56
2014	Language of service - Both English and French	42	130

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	45	69
2017	Language of service - Both English and French	46	160
2014	Language of service - English only	46	56
2014	Language of service - Both English and French	42	130

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	30	69
2017	Language of service - Both English and French	27	160
2014	Language of service - English only	30	56
2014	Language of service - Both English and French	24	130

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	52	69
2017	Language of service - Both English and French	52	160
2014	Language of service - English only	48	56
2014	Language of service - Both English and French	64	130

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	28	69
2017	Language of service - Both English and French	33	160
2014	Language of service - English only	48	56
2014	Language of service - Both English and French	33	130

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	69
2014	Language of service - English only	0	56

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	8	160
2014	Language of service - English only	9	56
2014	Language of service - Both English and French	4	130

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	69
2017	Language of service - Both English and French	20	160
2014	Language of service - English only	14	56
2014	Language of service - Both English and French	11	130

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	55	69
2017	Language of service - Both English and French	54	160
2014	Language of service - English only	46	56
2014	Language of service - Both English and French	42	130

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	69
2017	Language of service - Both English and French	30	160
2014	Language of service - English only	32	56
2014	Language of service - Both English and French	28	130

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	17	69
2017	Language of service - Both English and French	15	160
2014	Language of service - English only	12	56
2014	Language of service - Both English and French	16	130

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	43	69
2017	Language of service - Both English and French	54	159
2014	Language of service - English only	47	57
2014	Language of service - Both English and French	57	130

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	20	69
2017	Language of service - Both English and French	23	159
2014	Language of service - English only	26	57
2014	Language of service - Both English and French	29	130

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	159
2014	Language of service - English only	8	57
2014	Language of service - Both English and French	8	130

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	69
2017	Language of service - Both English and French	18	159
2014	Language of service - English only	19	57
2014	Language of service - Both English and French	19	130

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	69
2017	Language of service - Both English and French	13	159
2014	Language of service - Both English and French	14	130

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	5	159
2014	Language of service - Both English and French	6	130

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	13	69
2017	Language of service - Both English and French	14	159
2014	Language of service - English only	17	57
2014	Language of service - Both English and French	10	130

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	18	69
2017	Language of service - Both English and French	8	159
2014	Language of service - English only	9	57
2014	Language of service - Both English and French	12	130

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	35	69
2017	Language of service - Both English and French	32	159
2014	Language of service - English only	28	57
2014	Language of service - Both English and French	20	130

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	65
2017	Language of service - Both English and French	14	150
2014	Language of service - English only	14	56
2014	Language of service - Both English and French	16	122

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	65
2017	Language of service - Both English and French	9	150
2014	Language of service - English only	13	56
2014	Language of service - Both English and French	12	122

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	9	65
2017	Language of service - Both English and French	12	150
2014	Language of service - English only	16	56
2014	Language of service - Both English and French	10	122

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	150
2014	Language of service - English only	16	56
2014	Language of service - Both English and French	11	122

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	150
2014	Language of service - English only	16	56
2014	Language of service - Both English and French	8	122

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	150
2014	Language of service - Both English and French	8	122

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	8	65
2017	Language of service - Both English and French	14	150
2014	Language of service - English only	0	56
2014	Language of service - Both English and French	13	122

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	7	65
2017	Language of service - Both English and French	9	150
2014	Language of service - Both English and French	11	122

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	65
2017	Language of service - Both English and French	12	150
2014	Language of service - Both English and French	12	122

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	30	65
2017	Language of service - Both English and French	24	150
2014	Language of service - English only	21	56
2014	Language of service - Both English and French	24	122

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	150
2014	Language of service - English only	9	56
2014	Language of service - Both English and French	15	122

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	52	65
2017	Language of service - Both English and French	53	150
2014	Language of service - English only	43	56
2014	Language of service - Both English and French	45	122

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	65

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	58	65
2017	Language of service - Both English and French	49	150
2014	Language of service - English only	55	56
2014	Language of service - Both English and French	45	122

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	65
2017	Language of service - Both English and French	0	150

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	65
2017	Language of service - Both English and French	10	150
2014	Language of service - English only	12	56
2014	Language of service - Both English and French	11	122

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	97	3	69
2017	Language of service - Both English and French	86	14	161

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	12	20	6	8	32	7	45	22	451
2017	Language of service - Both English and French	14	17	18	5	6	28	12	52	18	840
2014	Language of service - English only	21	15	18	5	3	31	7	59	12	454
2014	Language of service - French only	15	15	15	0	0	38	16	66	0	13
2014	Language of service - Both English and French	15	18	19	5	5	29	9	52	16	785

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	21	21	7	6	16	1	59	16	451
2017	Language of service - Both English and French	24	31	18	7	5	13	2	65	13	839
2014	Language of service - English only	36	25	16	5	3	14	1	71	10	455
2014	Language of service - French only	23	31	23	0	0	15	8	70	0	13
2014	Language of service - Both English and French	24	33	18	5	3	13	3	68	10	785
2011	Language of service - English only	31	30	20	6	5	8	0	67	12	515
2011	Language of service - French only	14	35	21	21	0	8	0	54	23	14
2011	Language of service - Both English and French	26	34	19	6	4	10	0	67	12	949

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	52	10	4	1	2	2	84	5	450
2017	Language of service - Both English and French	25	46	13	6	2	2	5	78	9	839
2014	Language of service - English only	30	54	10	3	1	1	1	85	4	455
2014	Language of service - French only	15	69	8	0	0	8	0	92	0	13
2014	Language of service - Both English and French	23	51	15	6	0	2	3	78	7	785
2011	Language of service - English only	27	54	10	3	3	1	2	84	6	514
2011	Language of service - French only	21	56	22	0	0	0	0	78	0	14
2011	Language of service - Both English and French	22	53	13	6	1	1	3	79	8	945
2008	Language of service - English only	28	55	6	5	2	1	2	86	7	555
2008	Language of service - French only	25	58	13	0	0	0	4	87	0	16
2008	Language of service - Both English and French	24	47	12	6	2	2	6	77	9	864

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	13	18	23	9	9	23	5	43	26	449
2017	Language of service - Both English and French	9	20	22	7	6	27	9	46	21	839
2014	Language of service - English only	11	22	24	7	8	22	6	45	22	455
2014	Language of service - French only	8	53	15	0	8	16	0	73	9	13
2014	Language of service - Both English and French	8	19	26	7	5	26	9	42	19	783
2011	Language of service - English only	10	23	30	10	7	16	4	41	22	513
2011	Language of service - French only	14	44	21	0	21	0	0	58	21	14
2011	Language of service - Both English and French	8	23	26	8	5	22	8	45	19	946

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	41	31	13	3	3	7	2	79	7	449
2017	Language of service - Both English and French	39	32	11	3	2	8	5	82	5	839
2014	Language of service - English only	44	33	10	4	2	7	1	83	6	455
2014	Language of service - French only	15	69	8	0	0	8	0	92	0	13
2014	Language of service - Both English and French	37	37	12	3	1	7	3	82	4	785
2011	Language of service - English only	37	33	12	5	3	8	2	78	8	514
2011	Language of service - French only	21	43	36	0	0	0	0	64	0	14
2011	Language of service - Both English and French	38	33	12	4	2	8	4	80	7	947
2008	Language of service - English only	33	38	11	5	3	8	2	80	8	554
2008	Language of service - French only	25	58	7	6	0	0	4	86	7	16
2008	Language of service - Both English and French	30	38	13	4	1	8	5	79	6	863

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	26	13	9	11	11	1	62	22	451
2017	Language of service - Both English and French	29	32	13	5	5	10	6	73	12	840
2014	Language of service - English only	35	30	14	6	3	12	1	74	11	454
2014	Language of service - French only	15	61	15	0	0	8	0	83	0	13
2014	Language of service - Both English and French	29	35	14	6	2	11	3	75	9	784
2011	Language of service - English only	30	29	18	6	4	11	2	68	12	511
2011	Language of service - French only	22	50	21	7	0	0	0	72	7	14
2011	Language of service - Both English and French	28	34	16	5	4	11	3	72	10	940
2008	Language of service - English only	29	34	16	7	5	8	2	69	13	555
2008	Language of service - French only	32	62	0	6	0	0	0	94	6	16
2008	Language of service - Both English and French	28	36	15	7	4	5	4	71	12	865

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	10	90	451
2017	Language of service - Both English and French	9	91	838
2014	Language of service - English only	5	95	454
2014	Language of service - French only	0	100	13
2014	Language of service - Both English and French	7	93	783

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	26	42
2017	Language of service - Both English and French	34	81
2014	Language of service - Both English and French	40	50

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	84	42
2017	Language of service - Both English and French	83	81
2014	Language of service - English only	89	21
2014	Language of service - Both English and French	92	50

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	Language of service - English only	42
2017	Language of service - Both English and French	81
2014	Language of service - English only	21
2014	Language of service - Both English and French	50

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	81

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	17	81
2014	Language of service - Both English and French	12	50

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	81
2014	Language of service - English only	0	21

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	38	41
2017	Language of service - Both English and French	21	80

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	26	41
2017	Language of service - Both English and French	17	80
2014	Language of service - Both English and French	18	50

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	19	41
2017	Language of service - Both English and French	9	80

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	80
2014	Language of service - English only	0	21

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	31	41
2017	Language of service - Both English and French	38	80
2014	Language of service - English only	28	21
2014	Language of service - Both English and French	32	50

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	14	41
2017	Language of service - Both English and French	25	80
2014	Language of service - English only	32	21
2014	Language of service - Both English and French	20	50

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	41
2017	Language of service - Both English and French	0	80

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	41
2017	Language of service - Both English and French	17	80
2014	Language of service - Both English and French	14	50

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	41

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	80
2014	Language of service - Both English and French	15	50

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	41
2014	Language of service - English only	0	21

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	21	41
2017	Language of service - Both English and French	19	80
2014	Language of service - English only	23	21
2014	Language of service - Both English and French	34	50

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	24	42
2017	Language of service - Both English and French	31	80
2014	Language of service - English only	23	21
2014	Language of service - Both English and French	35	50

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	80
2014	Language of service - Both English and French	16	50

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	8	80
2014	Language of service - Both English and French	0	50

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	15	80
2014	Language of service - English only	23	21
2014	Language of service - Both English and French	20	50

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	7	80

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	42
2014	Language of service - Both English and French	12	50

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	64	42
2017	Language of service - Both English and French	48	80
2014	Language of service - English only	43	21
2014	Language of service - Both English and French	40	50

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	9	77

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	12	40
2017	Language of service - Both English and French	9	77
2014	Language of service - Both English and French	11	46

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	40
2014	Language of service - English only	0	20

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	40
2017	Language of service - Both English and French	7	77
2014	Language of service - Both English and French	0	46

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	11	77

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	77
2014	Language of service - Both English and French	18	46

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	30	40
2017	Language of service - Both English and French	24	77
2014	Language of service - English only	35	20
2014	Language of service - Both English and French	30	46

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	12	77
2014	Language of service - English only	25	20
2014	Language of service - Both English and French	11	46

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	48	40
2017	Language of service - Both English and French	51	77
2014	Language of service - English only	59	20
2014	Language of service - Both English and French	48	46

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	Language of service - Both English and French	0	77
2014	Language of service - Both English and French	0	46

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	75	40
2017	Language of service - Both English and French	56	77
2014	Language of service - English only	74	20
2014	Language of service - Both English and French	56	46

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	0	40

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	15	40
2017	Language of service - Both English and French	14	77
2014	Language of service - English only	0	20
2014	Language of service - Both English and French	20	46

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	92	8	42
2017	Language of service - Both English and French	95	5	81

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	11	20	3	5	39	6	48	15	450
2017	Language of service - Both English and French	16	17	17	3	4	33	9	58	12	838
2014	Language of service - English only	21	13	18	2	2	36	8	61	7	454
2014	Language of service - French only	15	8	23	0	0	38	16	50	0	13
2014	Language of service - Both English and French	15	16	20	2	2	36	9	55	8	784

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	19	21	4	4	18	3	63	10	448
2017	Language of service - Both English and French	29	30	16	3	4	15	3	72	8	837
2014	Language of service - English only	37	22	17	3	2	18	1	73	6	455
2014	Language of service - French only	23	31	15	8	0	15	8	70	10	13
2014	Language of service - Both English and French	26	30	19	2	2	17	3	71	6	784
2011	Language of service - English only	32	30	17	5	3	12	0	71	10	514
2011	Language of service - French only	21	50	21	0	0	8	0	77	0	14
2011	Language of service - Both English and French	31	33	18	3	3	13	0	73	7	950

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	23	25	22	14	15	0	1	48	30	449
2017	Language of service - Both English and French	24	20	19	15	18	1	3	46	35	839

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	16	31	28	14	10	0	1	47	24	451
2017	Language of service - Both English and French	20	25	28	14	12	0	1	46	26	839

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	30	31	22	7	8	0	2	62	15	450
2017	Language of service - Both English and French	26	29	24	12	7	0	2	56	20	837

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	29	21	20	12	13	2	3	52	26	451
2017	Language of service - Both English and French	21	23	23	16	14	1	1	45	31	837

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	51	20	11	5	3	0	9	80	8	450
2017	Language of service - Both English and French	42	23	14	6	3	1	11	73	11	841

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	37	29	18	10	4	0	1	67	15	450
2017	Language of service - Both English and French	33	28	21	10	7	0	0	62	17	839

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	33	21	12	7	0	2	59	19	450
2017	Language of service - Both English and French	30	30	20	11	5	1	2	62	17	838

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	24	31	20	15	6	0	3	57	22	449
2017	Language of service - Both English and French	26	29	21	13	7	1	2	57	21	836

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	34	29	15	11	8	1	2	65	19	451
2017	Language of service - Both English and French	33	29	19	10	7	1	2	64	17	839

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	28	34	17	12	5	0	2	64	18	448
2017	Language of service - Both English and French	31	30	20	11	7	1	2	62	18	838

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	20	13	5	4	0	3	77	9	449
2017	Language of service - Both English and French	57	20	12	6	2	0	3	79	9	840

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	70	13	7	5	1	1	3	86	7	451
2017	Language of service - Both English and French	68	11	7	5	4	1	4	84	9	840

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	58	27	8	3	1	1	3	88	4	450
2017	Language of service - Both English and French	55	24	10	5	3	0	3	82	8	839

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	56	19	11	7	4	1	2	78	11	450
2017	Language of service - Both English and French	59	14	10	8	5	0	3	76	14	835

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	54	7	3	2	0	1	33	93	3	448
2017	Language of service - Both English and French	53	11	6	2	1	0	26	88	4	835

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	55	29	9	2	0	1	5	89	2	448
2017	Language of service - Both English and French	60	19	11	2	2	0	5	84	4	831

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	65	17	8	4	2	1	4	86	6	450
2017	Language of service - Both English and French	69	14	6	3	2	1	5	88	6	837

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	50	29	12	4	1	0	3	82	5	449
2017	Language of service - Both English and French	50	27	14	4	2	0	3	80	6	833

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	12	34	35	15	4	0	0	45	19	451
2017	Language of service - Both English and French	14	30	32	16	7	0	1	45	23	837

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	7	18	40	24	11	0	1	35	25	448
2017	Language of service - Both English and French	8	19	36	22	14	0	1	36	27	839

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	20	36	23	8	9	3	0	59	18	451
2017	Language of service - Both English and French	25	41	18	6	5	6	0	71	11	837

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	21	30	21	14	11	3	0	53	26	446
2017	Language of service - Both English and French	22	38	17	10	11	2	0	61	21	838

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	17	83	450
2017	Language of service - Both English and French	16	84	838
2014	Language of service - English only	16	84	454
2014	Language of service - French only	0	100	13
2014	Language of service - Both English and French	13	87	783

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	Language of service - English only	82	18	77
2017	Language of service - Both English and French	83	17	132
2014	Language of service - English only	83	17	69
2014	Language of service - Both English and French	78	22	103

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	45	36	6	8	5	0	81	13	62
2017	Language of service - Both English and French	51	35	4	8	3	0	86	11	109
2014	Language of service - English only	53	24	16	2	5	0	77	7	57
2014	Language of service - Both English and French	56	29	5	9	0	1	86	9	80

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	26	29	19	12	9	5	1	27	73	450
2017	Language of service - Both English and French	31	22	20	13	9	3	2	33	67	839

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	11	307
2017	Language of service - Both English and French	21	543

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	33	307
2017	Language of service - Both English and French	35	543

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	10	307
2017	Language of service - Both English and French	19	543

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	45	307
2017	Language of service - Both English and French	43	543

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	5	307
2017	Language of service - Both English and French	8	543

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	Language of service - English only	48	307
2017	Language of service - Both English and French	44	543

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	Language of service - English only	6	49	23	8	3	11	302
2017	Language of service - Both English and French	7	46	18	10	4	16	530

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	14	16	16	16	24	4	10	35	46	309
2017	Language of service - Both English and French	10	21	20	13	25	2	9	36	42	542

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	Language of service - English only	3	6	17	12	47	5	10	11	69	308
2017	Language of service - Both English and French	3	9	12	18	49	2	7	13	73	542

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 110. In what official language(s) do you provide services to the public?

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me