2017 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 45 6 10 4 0 0 80 14 1305
2017 Does not provide services to public 42 44 4 7 2 0 0 86 10 2271
2014 Provides services to public 30 46 8 12 4 0 0 76 16 1258
2014 Does not provide services to public 40 44 5 9 3 0 0 83 12 2283
2011 Provides services to public 38 44 6 9 3 0 0 82 12 1482
2011 Does not provide services to public 43 43 4 7 2 0 0 86 9 2434
2008 Provides services to public 38 45 6 10 2 0 0 82 12 1434
2008 Does not provide services to public 46 41 4 7 2 0 0 87 9 2097

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 25 5 4 2 0 0 89 6 1301
2017 Does not provide services to public 71 20 3 3 1 1 1 93 4 2267
2014 Provides services to public 63 24 6 3 2 1 0 88 6 1257
2014 Does not provide services to public 67 22 5 2 1 1 1 91 3 2283
2011 Provides services to public 67 22 5 3 1 1 0 90 5 1481
2011 Does not provide services to public 72 19 3 3 1 0 1 92 4 2431
2008 Provides services to public 65 24 4 4 2 0 0 90 6 1434
2008 Does not provide services to public 70 20 5 3 1 0 1 91 4 2095

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 24 6 7 3 0 1 83 10 1302
2017 Does not provide services to public 63 21 5 7 3 0 0 84 10 2268
2014 Provides services to public 54 24 9 8 4 0 1 80 12 1259
2014 Does not provide services to public 57 25 6 8 3 0 1 82 11 2284
2011 Provides services to public 57 21 6 9 5 0 1 79 14 1481
2011 Does not provide services to public 61 20 5 10 3 0 1 81 13 2432
2008 Provides services to public 57 20 7 10 5 0 1 78 15 1435
2008 Does not provide services to public 58 22 7 9 4 0 0 80 13 2098

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 33 8 9 6 0 1 77 14 1303
2017 Does not provide services to public 47 33 6 9 5 0 0 80 14 2271
2014 Provides services to public 44 35 8 8 5 0 0 78 13 1255
2014 Does not provide services to public 49 33 6 8 4 0 0 82 12 2281
2011 Provides services to public 40 40 9 7 4 0 0 80 11 1474
2011 Does not provide services to public 50 34 6 7 3 0 0 84 10 2422

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 39 12 11 6 0 0 70 18 1304
2017 Does not provide services to public 34 38 11 11 5 0 1 73 16 2271
2014 Provides services to public 32 38 13 11 5 0 0 70 16 1257
2014 Does not provide services to public 34 39 10 10 5 0 1 74 15 2284
2011 Provides services to public 31 42 13 9 4 0 1 74 12 1477
2011 Does not provide services to public 32 40 13 9 4 0 1 74 13 2436
2008 Provides services to public 30 44 12 10 4 0 1 74 14 1436
2008 Does not provide services to public 31 42 13 9 3 0 1 74 12 2092

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 41 13 5 4 0 0 77 9 1304
2017 Does not provide services to public 39 39 12 7 4 0 0 78 11 2268
2014 Provides services to public 36 40 14 7 3 0 0 76 10 1259
2014 Does not provide services to public 37 40 12 7 4 0 0 77 11 2282
2011 Provides services to public 40 37 13 6 3 0 1 77 9 1476
2011 Does not provide services to public 42 36 12 6 4 0 0 78 10 2430
2008 Provides services to public 33 42 13 9 4 0 0 75 13 1431
2008 Does not provide services to public 37 41 11 6 4 0 0 79 10 2098

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 39 8 6 4 0 0 83 9 1302
2017 Does not provide services to public 45 37 8 5 3 0 0 83 8 2266
2014 Provides services to public 41 39 10 6 3 0 0 80 9 1257
2014 Does not provide services to public 43 38 9 7 4 0 0 81 10 2277
2011 Provides services to public 42 40 9 6 3 0 0 82 9 1478
2011 Does not provide services to public 46 37 8 5 3 0 0 84 8 2432
2008 Provides services to public 40 43 8 6 3 0 0 83 10 1435
2008 Does not provide services to public 44 40 8 5 3 0 0 84 8 2098

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 36 8 5 3 0 0 84 8 1300
2017 Does not provide services to public 54 33 7 4 2 1 0 87 6 2261
2014 Provides services to public 46 37 10 5 1 1 0 84 6 1258
2014 Does not provide services to public 51 34 8 4 2 1 1 86 6 2279

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 31 10 5 6 1 0 78 11 1303
2017 Does not provide services to public 48 31 9 7 4 0 0 79 12 2267
2014 Provides services to public 41 34 12 8 5 0 0 76 12 1259
2014 Does not provide services to public 44 33 10 8 5 0 0 77 13 2281
2011 Provides services to public 42 37 10 7 4 0 1 79 10 1482
2011 Does not provide services to public 47 34 9 6 3 0 1 82 9 2432

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 21 11 12 13 2 12 57 30 1302
2017 Does not provide services to public 27 21 12 11 11 2 16 59 26 2268
2014 Provides services to public 25 20 13 11 15 3 14 53 31 1259
2014 Does not provide services to public 24 21 12 12 15 3 14 54 32 2281
2011 Provides services to public 26 20 12 12 16 2 12 54 33 1484
2011 Does not provide services to public 26 20 12 11 14 2 13 55 30 2431
2008 Provides services to public 31 23 11 11 13 2 10 61 27 1434
2008 Does not provide services to public 31 22 9 11 14 2 11 61 28 2098

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 42 13 9 5 0 0 73 14 1303
2017 Does not provide services to public 32 44 12 8 4 0 0 76 12 2269
2014 Provides services to public 28 45 14 8 5 0 0 73 13 1259
2014 Does not provide services to public 28 44 12 10 6 0 0 72 15 2282
2011 Provides services to public 32 41 14 8 5 0 0 73 13 1480
2011 Does not provide services to public 32 40 14 8 6 0 0 72 14 2430
2008 Provides services to public 30 44 13 8 5 0 0 74 14 1424
2008 Does not provide services to public 32 42 11 9 5 0 0 75 14 2093

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 37 16 12 10 0 0 62 22 1302
2017 Does not provide services to public 31 37 15 11 6 0 0 68 17 2267
2014 Provides services to public 21 35 21 14 9 0 0 56 23 1256
2014 Does not provide services to public 25 37 15 14 8 0 0 63 22 2281
2011 Provides services to public 19 38 18 14 10 0 0 58 24 1483
2011 Does not provide services to public 25 39 16 12 7 0 0 64 19 2430

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 38 13 9 5 0 0 73 13 1303
2017 Does not provide services to public 31 42 12 10 4 0 0 73 14 2266

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 40 9 6 3 1 0 82 9 1298
2017 Does not provide services to public 42 39 10 5 3 0 0 82 8 2265
2014 Provides services to public 39 42 11 5 2 1 0 82 8 1259
2014 Does not provide services to public 37 42 11 5 3 1 0 80 9 2283
2011 Provides services to public 37 44 11 5 2 0 0 81 8 1483
2011 Does not provide services to public 38 41 11 6 3 1 0 80 9 2430
2008 Provides services to public 40 40 11 5 3 1 0 80 9 1433
2008 Does not provide services to public 40 39 11 5 4 1 0 79 9 2098

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 36 15 12 9 0 0 64 21 1304
2017 Does not provide services to public 34 37 13 9 7 0 0 71 16 2266

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 47 36 10 4 2 0 0 83 6 1300
2017 Does not provide services to public 48 35 11 4 2 0 0 83 6 2262
2014 Provides services to public 54 32 8 3 2 0 0 87 5 1256
2014 Does not provide services to public 54 32 10 3 2 0 0 86 5 2282
2011 Provides services to public 54 34 8 2 1 0 0 88 4 1484
2011 Does not provide services to public 52 34 9 3 1 0 0 87 4 2434

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 36 17 11 9 1 1 63 20 1299
2017 Does not provide services to public 34 38 12 10 5 0 0 72 15 2260
2014 Provides services to public 21 39 16 14 9 0 0 60 24 1258
2014 Does not provide services to public 25 43 12 12 7 0 0 68 19 2284
2011 Provides services to public 26 40 16 11 7 0 0 66 18 1481
2011 Does not provide services to public 32 39 13 10 5 0 0 71 15 2435

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 32 18 11 10 0 0 61 21 1296
2017 Does not provide services to public 36 36 13 9 6 0 0 72 15 2264
2014 Provides services to public 24 36 16 14 10 0 0 60 24 1256
2014 Does not provide services to public 31 35 15 12 7 0 0 66 19 2284

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 36 14 11 7 0 0 69 18 1299
2017 Does not provide services to public 35 38 14 7 4 0 1 74 11 2265
2014 Provides services to public 27 40 17 10 6 0 0 67 16 1258
2014 Does not provide services to public 30 39 15 10 4 1 1 70 15 2281
2011 Provides services to public 32 42 14 7 3 0 0 75 10 1479
2011 Does not provide services to public 36 40 13 6 3 1 1 78 9 2432

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 39 13 7 3 0 0 77 9 1300
2017 Does not provide services to public 40 39 11 6 3 0 0 79 10 2265
2014 Provides services to public 37 43 12 5 3 0 0 80 9 1259
2014 Does not provide services to public 37 40 12 7 4 0 0 77 11 2283
2011 Provides services to public 38 44 10 5 3 0 0 82 8 1482
2011 Does not provide services to public 38 43 10 6 3 0 0 81 9 2433
2008 Provides services to public 38 43 9 7 3 0 0 81 10 1434
2008 Does not provide services to public 40 43 8 6 3 0 0 83 9 2097

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 34 16 6 4 0 1 74 10 1303
2017 Does not provide services to public 38 35 15 8 2 0 1 74 10 2272
2014 Provides services to public 34 38 17 7 3 0 0 72 10 1257
2014 Does not provide services to public 38 36 17 6 3 0 0 75 9 2284
2011 Provides services to public 35 35 18 7 4 0 0 71 11 1481
2011 Does not provide services to public 36 39 16 5 3 0 0 76 9 2429
2008 Provides services to public 26 39 20 9 5 0 0 65 14 1436
2008 Does not provide services to public 28 39 19 8 5 0 0 68 13 2099

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 23 33 20 10 1 3 31 34 1298
2017 Does not provide services to public 9 21 37 18 10 1 3 30 32 2259
2014 Provides services to public 8 25 38 19 7 1 3 27 34 1258
2014 Does not provide services to public 8 26 38 17 7 1 2 25 35 2279
2011 Provides services to public 10 25 34 19 8 1 2 28 37 1483
2011 Does not provide services to public 10 26 34 20 7 1 3 28 36 2427
2008 Provides services to public 11 28 33 18 7 1 2 26 40 1433
2008 Does not provide services to public 9 28 35 19 6 1 2 26 38 2095

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 16 23 25 19 3 5 47 28 1298
2017 Does not provide services to public 7 13 26 27 19 4 5 50 22 2253
2014 Provides services to public 6 16 27 29 15 3 4 47 24 1257
2014 Does not provide services to public 6 16 27 29 16 3 3 48 24 2275
2011 Provides services to public 8 15 28 26 15 3 4 45 25 1480
2011 Does not provide services to public 8 15 28 28 15 3 4 46 24 2425
2008 Provides services to public 10 20 28 25 12 2 3 39 32 1428
2008 Does not provide services to public 8 21 28 26 13 2 2 41 30 2095

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 23 24 18 11 2 5 31 42 1297
2017 Does not provide services to public 15 23 31 16 10 2 4 27 41 2258
2014 Provides services to public 20 24 25 16 9 2 3 26 47 1257
2014 Does not provide services to public 20 26 29 14 7 2 2 22 48 2273
2011 Provides services to public 18 22 25 17 11 2 4 30 43 1480
2011 Does not provide services to public 19 25 28 16 8 2 3 25 45 2428
2008 Provides services to public 16 26 31 15 8 2 3 24 44 1428
2008 Does not provide services to public 18 26 29 15 8 2 2 24 46 2095

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 13 28 28 18 2 3 48 22 1294
2017 Does not provide services to public 9 16 32 27 14 1 3 42 25 2252
2014 Provides services to public 7 16 34 24 15 2 2 41 24 1256
2014 Does not provide services to public 7 18 36 26 10 1 2 37 27 2272
2011 Provides services to public 7 15 33 28 13 1 2 43 23 1475
2011 Does not provide services to public 8 17 34 26 11 1 2 39 26 2426
2008 Provides services to public 9 18 33 26 11 1 2 38 29 1429
2008 Does not provide services to public 8 21 34 25 9 1 2 35 30 2090

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 21 26 17 15 1 4 33 39 1300
2017 Does not provide services to public 12 21 28 19 14 1 5 35 35 2256
2014 Provides services to public 17 23 29 16 11 1 3 28 42 1256
2014 Does not provide services to public 14 24 31 17 10 1 3 28 39 2274
2011 Provides services to public 15 25 29 18 10 0 3 29 41 1478
2011 Does not provide services to public 14 23 31 18 10 1 4 30 38 2430
2008 Provides services to public 16 24 29 16 11 1 3 29 42 1428
2008 Does not provide services to public 13 24 30 20 10 1 3 31 38 2089

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 16 22 21 19 4 5 44 32 1302
2017 Does not provide services to public 9 15 25 24 18 3 5 46 26 2256
2014 Provides services to public 8 13 22 27 21 3 5 53 23 1254
2014 Does not provide services to public 5 12 25 32 19 3 5 55 18 2274
2011 Provides services to public 8 15 26 25 18 3 6 46 25 1475
2011 Does not provide services to public 5 13 26 28 19 3 7 52 19 2421
2008 Provides services to public 12 19 23 25 15 2 4 43 33 1430
2008 Does not provide services to public 10 19 26 24 14 3 5 41 31 2094

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 20 31 17 12 3 4 31 36 1299
2017 Does not provide services to public 12 18 34 18 11 3 3 31 33 2258
2014 Provides services to public 17 23 28 17 10 3 3 28 42 1257
2014 Does not provide services to public 15 23 33 15 9 3 3 26 39 2276
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 64 19 7 5 2 0 2 85 8 1302
2017 Does not provide services to public 68 19 5 5 3 0 1 88 7 2271
2014 Provides services to public 63 20 7 4 3 0 2 85 7 1256
2014 Does not provide services to public 66 20 6 4 2 1 1 88 7 2283
2011 Provides services to public 62 19 6 7 4 0 2 83 11 1479
2011 Does not provide services to public 63 20 6 6 3 0 2 85 9 2432
2008 Provides services to public 57 19 7 7 6 0 4 79 14 1435
2008 Does not provide services to public 59 20 7 6 4 0 3 82 11 2095

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 31 15 8 8 6 5 65 18 1304
2017 Does not provide services to public 31 31 13 9 6 5 6 69 16 2269
2014 Provides services to public 27 32 17 8 7 6 4 65 16 1257
2014 Does not provide services to public 31 31 15 8 5 6 4 69 15 2279

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 30 10 8 6 1 0 76 14 1301
2017 Does not provide services to public 49 30 7 8 6 1 0 79 14 2267
2014 Provides services to public 44 30 9 9 6 1 0 75 16 1259
2014 Does not provide services to public 45 31 9 9 5 1 0 77 14 2282

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 36 12 9 5 2 1 72 15 1302
2017 Does not provide services to public 38 36 11 7 4 2 1 77 12 2272
2014 Provides services to public 31 40 12 11 5 1 1 72 16 1257
2014 Does not provide services to public 34 39 11 8 4 2 1 76 13 2281
2011 Provides services to public 30 37 13 11 6 1 1 69 18 1483
2011 Does not provide services to public 36 36 11 10 4 2 1 74 14 2436
2008 Provides services to public 27 38 13 13 6 2 1 67 20 1433
2008 Does not provide services to public 32 40 11 9 4 3 1 75 13 2095

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 26 14 11 11 10 1 59 25 1302
2017 Does not provide services to public 34 30 12 7 6 10 1 71 15 2271
2014 Provides services to public 26 29 15 11 9 8 1 61 22 1257
2014 Does not provide services to public 32 28 13 10 7 9 1 67 19 2279
2011 Provides services to public 30 25 15 11 11 7 1 60 24 1480
2011 Does not provide services to public 34 26 14 9 7 8 1 67 18 2432
2008 Provides services to public 27 29 14 12 11 7 1 61 25 1435
2008 Does not provide services to public 33 30 12 9 7 8 1 69 18 2095

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 20 20 14 10 18 3 44 31 1300
2017 Does not provide services to public 14 23 18 13 9 19 4 48 28 2265
2014 Provides services to public 11 22 21 17 11 15 3 40 35 1256
2014 Does not provide services to public 14 23 20 15 11 16 3 45 31 2280

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 34 9 7 3 1 0 81 10 1300
2017 Does not provide services to public 50 35 7 5 2 0 0 85 8 2266
2014 Provides services to public 41 41 10 5 3 0 0 82 8 1258
2014 Does not provide services to public 47 38 7 6 2 0 0 85 8 2279
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 35 14 6 4 0 1 75 11 1303
2017 Does not provide services to public 43 35 10 7 4 0 0 78 11 2270
2014 Provides services to public 37 39 13 6 5 1 0 76 11 1259
2014 Does not provide services to public 40 37 10 7 4 1 0 78 12 2284
2011 Provides services to public 35 36 15 8 5 0 0 71 14 1482
2011 Does not provide services to public 37 38 11 9 5 0 0 75 14 2431
2008 Provides services to public 30 34 15 12 9 0 1 64 21 1436
2008 Does not provide services to public 32 38 12 10 7 1 1 70 17 2095

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 29 11 6 4 2 1 78 10 1302
2017 Does not provide services to public 52 29 9 4 4 2 1 82 8 2268
2014 Provides services to public 44 32 11 6 4 2 1 78 10 1257
2014 Does not provide services to public 49 30 11 5 4 2 0 80 9 2284
2011 Provides services to public 41 33 12 8 4 2 1 76 12 1485
2011 Does not provide services to public 46 30 11 6 4 2 0 78 11 2428
2008 Provides services to public 35 33 13 8 7 2 0 71 16 1436
2008 Does not provide services to public 40 33 12 7 5 3 1 75 13 2094

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 31 10 8 4 1 0 78 12 1300
2017 Does not provide services to public 49 31 9 6 4 0 0 81 10 2265
2014 Provides services to public 42 36 10 7 5 1 0 78 11 1258
2014 Does not provide services to public 46 33 8 7 5 0 0 79 12 2281
2011 Provides services to public 39 34 12 9 5 1 0 73 14 1485
2011 Does not provide services to public 42 35 10 8 5 1 0 77 13 2425
2008 Provides services to public 34 34 12 11 8 1 0 69 19 1436
2008 Does not provide services to public 37 35 11 9 7 1 0 73 16 2094

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 77 14 4 2 1 1 1 93 3 1298
2017 Does not provide services to public 79 14 3 2 1 0 1 94 3 2269
2014 Provides services to public 76 14 4 2 2 0 2 92 3 1258
2014 Does not provide services to public 79 14 3 1 1 0 2 95 3 2283
2011 Provides services to public 73 14 5 2 3 0 2 90 5 1480
2011 Does not provide services to public 77 14 3 3 2 0 1 92 4 2429
2008 Provides services to public 75 11 4 3 3 0 4 90 6 1435
2008 Does not provide services to public 79 11 3 3 2 0 2 92 5 2095

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 24 7 5 4 2 4 83 10 1298
2017 Does not provide services to public 50 23 7 5 5 5 5 81 11 2263
2014 Provides services to public 54 25 6 4 5 2 3 84 10 1258
2014 Does not provide services to public 50 24 8 5 5 4 5 81 10 2284
2011 Provides services to public 49 27 8 6 5 1 3 79 12 1479
2011 Does not provide services to public 49 25 9 6 5 3 3 79 12 2430

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 27 7 5 5 1 0 83 9 1298
2017 Does not provide services to public 58 25 7 5 4 1 1 84 9 2263

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 25 10 4 4 1 0 82 8 1300
2017 Does not provide services to public 61 23 6 4 4 2 0 85 8 2268

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 27 9 6 5 0 0 80 11 1298
2017 Does not provide services to public 55 26 9 5 5 0 0 82 9 2266
2014 Provides services to public 50 29 10 5 4 0 0 80 10 1257
2014 Does not provide services to public 51 30 8 6 4 0 0 81 10 2284
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 37 16 8 4 1 7 71 12 250
2017 Does not provide services to public 28 35 13 9 4 4 7 71 15 623
2014 Provides services to public 26 38 13 10 6 3 3 69 17 214
2014 Does not provide services to public 32 33 14 6 4 4 7 73 12 630

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 30 18 8 10 9 0 60 19 1301
2017 Does not provide services to public 33 33 14 7 6 8 0 71 14 2269
2014 Provides services to public 26 34 16 8 6 10 0 67 16 1258
2014 Does not provide services to public 27 35 16 8 5 9 0 68 14 2281
2011 Provides services to public 21 28 22 11 8 9 1 55 21 1485
2011 Does not provide services to public 24 32 19 8 6 10 1 63 16 2434

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 29 21 13 12 3 0 53 25 1303
2017 Does not provide services to public 30 34 18 9 6 3 0 65 16 2265
2014 Provides services to public 22 34 21 12 9 3 0 57 22 1258
2014 Does not provide services to public 25 36 17 13 6 3 0 63 20 2281
2011 Provides services to public 16 32 22 13 13 3 0 50 27 1477
2011 Does not provide services to public 20 33 20 13 10 3 0 55 24 2424
2008 Provides services to public 18 32 20 15 12 2 0 51 28 1436
2008 Does not provide services to public 20 36 18 14 9 3 0 58 24 2093

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 27 21 17 12 6 0 46 32 1300
2017 Does not provide services to public 21 32 20 13 7 7 0 57 22 2264
2014 Provides services to public 13 32 23 17 9 6 0 48 27 1258
2014 Does not provide services to public 17 33 20 15 8 6 0 54 25 2279
2011 Provides services to public 11 29 24 19 11 6 0 43 32 1480
2011 Does not provide services to public 13 33 21 17 8 7 0 49 28 2436
2008 Provides services to public 9 30 23 19 13 6 0 42 34 1432
2008 Does not provide services to public 10 33 22 19 9 8 0 46 30 2099

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 24 21 12 17 7 0 47 31 1301
2017 Does not provide services to public 23 32 15 13 10 6 0 59 25 2266
2014 Provides services to public 18 30 21 13 12 6 0 51 27 1258
2014 Does not provide services to public 22 30 17 14 10 7 0 56 25 2282
2011 Provides services to public 13 26 22 16 15 9 0 43 34 1479
2011 Does not provide services to public 15 28 19 17 13 9 0 46 33 2432
2008 Provides services to public 12 26 21 15 15 10 0 43 34 1432
2008 Does not provide services to public 12 29 20 16 14 9 0 46 32 2099

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 30 19 14 14 4 0 51 29 1299
2017 Does not provide services to public 20 35 17 16 8 3 0 57 25 2264
2014 Provides services to public 16 36 21 15 9 3 0 54 24 1258
2014 Does not provide services to public 16 38 17 16 10 3 0 56 26 2280
2011 Provides services to public 14 32 21 18 11 3 0 48 30 1481
2011 Does not provide services to public 13 35 18 19 12 3 0 49 32 2432
2008 Provides services to public 14 34 18 20 11 3 0 49 32 1433
2008 Does not provide services to public 14 36 17 20 11 3 0 51 32 2097
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 42 16 10 5 2 0 69 15 1300
2017 Does not provide services to public 31 44 15 7 3 1 0 75 10 2270
2014 Provides services to public 24 44 17 8 4 2 0 70 12 1259
2014 Does not provide services to public 25 43 18 9 3 2 0 70 12 2283
2011 Provides services to public 25 39 19 11 5 2 0 65 16 1479
2011 Does not provide services to public 23 42 17 11 4 2 0 66 16 2429

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 41 12 5 2 2 0 81 7 1300
2017 Does not provide services to public 39 42 11 3 1 3 0 84 5 2265
2014 Provides services to public 38 40 12 4 2 4 0 82 6 1258
2014 Does not provide services to public 37 42 11 4 1 4 0 83 6 2281
2011 Provides services to public 34 41 15 4 2 3 0 78 7 1480
2011 Does not provide services to public 36 37 14 4 2 6 1 79 6 2431

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 36 14 9 7 4 1 69 17 1300
2017 Does not provide services to public 33 36 12 9 5 4 1 72 15 2267
2014 Provides services to public 33 36 14 7 4 4 1 73 12 1257
2014 Does not provide services to public 34 39 11 8 4 3 1 76 13 2281
2011 Provides services to public 30 33 16 10 6 4 1 66 17 1478
2011 Does not provide services to public 31 31 15 11 6 6 1 67 18 2433
2008 Provides services to public 25 32 16 13 7 5 2 61 21 1434
2008 Does not provide services to public 27 33 14 12 8 5 2 65 21 2097

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 32 21 12 8 7 2 56 22 1301
2017 Does not provide services to public 22 31 21 12 6 6 1 58 19 2266
2014 Provides services to public 21 32 24 10 5 6 1 58 16 1258
2014 Does not provide services to public 24 33 21 11 5 5 1 60 17 2282
2011 Provides services to public 11 29 26 15 10 7 2 45 27 1479
2011 Does not provide services to public 13 29 24 14 10 8 2 46 27 2427

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 19 19 13 17 13 3 42 36 1303
2017 Does not provide services to public 16 21 19 13 13 13 5 46 32 2265
2014 Provides services to public 13 22 21 14 16 12 3 41 35 1258
2014 Does not provide services to public 15 21 18 16 15 12 4 42 36 2282
2011 Provides services to public 12 20 21 15 16 14 3 38 37 1483
2011 Does not provide services to public 13 19 19 14 14 18 4 40 36 2433

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 23 9 6 3 2 2 81 9 1301
2017 Does not provide services to public 56 25 8 5 2 1 2 84 8 2266
2014 Provides services to public 55 26 9 4 3 1 3 84 7 1259
2014 Does not provide services to public 54 28 9 5 2 1 2 84 7 2280

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 24 6 2 1 2 1 90 4 1302
2017 Does not provide services to public 68 22 4 2 1 2 2 93 2 2269
2014 Provides services to public 63 25 6 2 1 2 2 91 3 1259
2014 Does not provide services to public 68 23 5 1 0 2 1 94 2 2280
2011 Provides services to public 64 22 7 3 1 1 1 89 4 1477
2011 Does not provide services to public 65 20 7 2 1 3 3 91 2 2434
2008 Provides services to public 62 22 7 4 2 2 2 87 6 1436
2008 Does not provide services to public 63 22 7 2 1 3 3 90 2 2098

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 31 18 11 10 3 0 60 21 1298
2017 Does not provide services to public 29 36 14 11 7 3 1 67 18 2267
2014 Provides services to public 23 34 18 13 8 3 0 59 22 1258
2014 Does not provide services to public 24 35 16 13 9 3 1 61 22 2280
2011 Provides services to public 24 35 17 13 10 1 0 59 24 1481
2011 Does not provide services to public 25 35 16 13 9 2 0 61 23 2434
2008 Provides services to public 20 36 19 14 10 1 0 57 24 1432
2008 Does not provide services to public 21 39 18 12 8 2 0 61 21 2096

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 26 16 16 19 2 2 47 37 1301
2017 Does not provide services to public 23 26 14 15 16 3 3 52 33 2266
2014 Provides services to public 15 23 19 19 20 2 2 39 41 1258
2014 Does not provide services to public 17 24 15 17 22 3 2 43 41 2282
2011 Provides services to public 13 25 16 19 24 1 2 40 44 1477
2011 Does not provide services to public 14 25 17 16 23 2 2 41 41 2431
2008 Provides services to public 15 28 16 19 19 2 2 44 39 1434
2008 Does not provide services to public 16 29 16 17 18 2 2 47 37 2097

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 32 23 12 9 4 0 53 22 1301
2017 Does not provide services to public 24 38 19 9 6 4 1 65 15 2265

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 36 16 4 4 4 0 76 8 1301
2017 Does not provide services to public 43 34 13 3 2 4 1 81 6 2268
2014 Provides services to public 43 34 12 2 2 6 1 82 5 1258
2014 Does not provide services to public 45 34 12 3 1 5 0 83 5 2280

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 41 14 4 4 2 0 78 8 1300
2017 Does not provide services to public 41 39 10 4 2 2 0 83 7 2268
2014 Provides services to public 40 38 11 5 3 3 0 81 7 1259
2014 Does not provide services to public 42 38 11 4 2 2 0 82 6 2281
2011 Provides services to public 30 37 17 7 5 4 0 70 12 1479
2011 Does not provide services to public 34 37 16 5 3 4 0 75 9 2435

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 36 10 6 5 1 0 80 10 1301
2017 Does not provide services to public 50 36 7 4 3 0 0 86 7 2265
2014 Provides services to public 45 36 11 5 2 1 0 82 7 1259
2014 Does not provide services to public 49 35 9 4 2 1 0 85 6 2279
2011 Provides services to public 37 38 13 7 4 1 0 76 12 1472
2011 Does not provide services to public 41 38 12 4 3 1 0 80 8 2429
2008 Provides services to public 33 41 13 7 5 1 0 74 13 1432
2008 Does not provide services to public 36 41 12 6 4 1 0 77 11 2094

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 32 18 8 7 1 0 67 14 1296
2017 Does not provide services to public 42 32 15 6 5 1 0 74 11 2264
2014 Provides services to public 31 37 17 9 5 1 0 69 13 1259
2014 Does not provide services to public 35 37 15 8 5 1 0 72 13 2283
2011 Provides services to public 28 36 20 10 6 1 0 64 16 1474
2011 Does not provide services to public 32 35 20 8 5 1 0 67 13 2435

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 34 18 9 6 0 0 67 15 1300
2017 Does not provide services to public 40 36 12 7 4 0 0 77 11 2266
2014 Provides services to public 31 37 16 10 4 1 0 69 15 1258
2014 Does not provide services to public 34 38 15 7 5 0 0 73 12 2282
2011 Provides services to public 26 40 17 10 6 0 0 67 16 1475
2011 Does not provide services to public 31 39 17 9 4 0 0 70 13 2431
2008 Provides services to public 28 38 17 10 6 0 0 67 17 1435
2008 Does not provide services to public 30 41 14 9 5 0 0 71 15 2098

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 24 20 11 9 4 1 58 21 1299
2017 Does not provide services to public 33 26 18 10 8 4 1 62 19 2269
2014 Provides services to public 31 26 20 12 8 4 0 59 20 1258
2014 Does not provide services to public 30 27 19 11 8 4 1 60 20 2282
2011 Provides services to public 28 28 19 11 9 5 1 59 22 1478
2011 Does not provide services to public 30 25 19 11 8 5 1 59 21 2428
2008 Provides services to public 27 27 18 13 9 5 1 57 24 1434
2008 Does not provide services to public 26 30 18 13 9 4 1 59 23 2096
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 25 41 34 1303
2017 Does not provide services to public 30 36 34 2270
2014 Provides services to public 23 44 32 1258
2014 Does not provide services to public 29 36 35 2284
2011 Provides services to public 24 43 33 1483
2011 Does not provide services to public 31 38 31 2435

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 21 20 40 8 4 7 329
2017 Does not provide services to public 13 24 40 5 10 8 665
2014 Provides services to public 24 20 35 12 9999 8 295
2014 Does not provide services to public 16 26 39 8 9999 11 676
2011 Provides services to public 27 19 35 10 9999 9 355
2011 Does not provide services to public 15 26 43 7 9999 9 748
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 1303
2017 Does not provide services to public 16 84 2267
2014 Provides services to public 15 85 1254
2014 Does not provide services to public 15 85 2279

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 230
2017 Does not provide services to public 38 361
2014 Provides services to public 46 187
2014 Does not provide services to public 41 328

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 72 230
2017 Does not provide services to public 72 361
2014 Provides services to public 65 187
2014 Does not provide services to public 69 328

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 230
2017 Does not provide services to public 6 361
2014 Provides services to public 7 187
2014 Does not provide services to public 7 328

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 230
2014 Does not provide services to public 0 328

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 3 230
2017 Does not provide services to public 4 361
2014 Provides services to public 4 187
2014 Does not provide services to public 3 328

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 230
2017 Does not provide services to public 2 361
2014 Provides services to public 12 187

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 2 230
2017 Does not provide services to public 4 361
2014 Does not provide services to public 3 328

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 230
2017 Does not provide services to public 40 361
2014 Provides services to public 38 187
2014 Does not provide services to public 36 328

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 230
2017 Does not provide services to public 43 361
2014 Provides services to public 39 187
2014 Does not provide services to public 44 328

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 230
2017 Does not provide services to public 42 361
2014 Provides services to public 41 187
2014 Does not provide services to public 45 328

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 230
2017 Does not provide services to public 43 361
2014 Provides services to public 43 187
2014 Does not provide services to public 40 328

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 230
2017 Does not provide services to public 31 361
2014 Provides services to public 26 187
2014 Does not provide services to public 28 328

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 230
2017 Does not provide services to public 55 361
2014 Provides services to public 59 187
2014 Does not provide services to public 55 328

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 32 230
2017 Does not provide services to public 32 361
2014 Provides services to public 38 187
2014 Does not provide services to public 32 328

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 230
2017 Does not provide services to public 8 361
2014 Provides services to public 5 187
2014 Does not provide services to public 6 328

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 230
2017 Does not provide services to public 10 361
2014 Provides services to public 12 187
2014 Does not provide services to public 11 328

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 230
2017 Does not provide services to public 47 361
2014 Provides services to public 44 187
2014 Does not provide services to public 46 328

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 230
2017 Does not provide services to public 27 361
2014 Provides services to public 29 187
2014 Does not provide services to public 25 328

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 230
2017 Does not provide services to public 12 361
2014 Provides services to public 15 187
2014 Does not provide services to public 16 328

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 51 229
2017 Does not provide services to public 53 361
2014 Provides services to public 54 188
2014 Does not provide services to public 51 328

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 229
2017 Does not provide services to public 27 361
2014 Provides services to public 29 188
2014 Does not provide services to public 27 328

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 229
2017 Does not provide services to public 11 361
2014 Provides services to public 8 188
2014 Does not provide services to public 12 328

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 229
2017 Does not provide services to public 17 361
2014 Provides services to public 19 188
2014 Does not provide services to public 19 328

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 229
2017 Does not provide services to public 12 361
2014 Provides services to public 12 188
2014 Does not provide services to public 12 328

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 229
2017 Does not provide services to public 4 361
2014 Provides services to public 5 188
2014 Does not provide services to public 4 328

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 229
2017 Does not provide services to public 11 361
2014 Provides services to public 12 188
2014 Does not provide services to public 14 328

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 229
2017 Does not provide services to public 13 361
2014 Provides services to public 11 188
2014 Does not provide services to public 11 328

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 229
2017 Does not provide services to public 24 361
2014 Provides services to public 22 188
2014 Does not provide services to public 30 328

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 216
2017 Does not provide services to public 11 346
2014 Provides services to public 15 179
2014 Does not provide services to public 11 313

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 216
2017 Does not provide services to public 22 346
2014 Provides services to public 12 179
2014 Does not provide services to public 16 313

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 216
2017 Does not provide services to public 11 346
2014 Provides services to public 12 179
2014 Does not provide services to public 10 313

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 216
2017 Does not provide services to public 6 346
2014 Provides services to public 13 179
2014 Does not provide services to public 7 313

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 216
2017 Does not provide services to public 11 346
2014 Provides services to public 11 179
2014 Does not provide services to public 7 313

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 216
2017 Does not provide services to public 14 346
2014 Provides services to public 8 179
2014 Does not provide services to public 7 313

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 216
2017 Does not provide services to public 17 346
2014 Provides services to public 9 179
2014 Does not provide services to public 13 313

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 216
2017 Does not provide services to public 14 346
2014 Provides services to public 8 179
2014 Does not provide services to public 11 313

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 216
2017 Does not provide services to public 12 346
2014 Provides services to public 10 179
2014 Does not provide services to public 15 313

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 216
2017 Does not provide services to public 27 346
2014 Provides services to public 23 179
2014 Does not provide services to public 25 313

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 216
2017 Does not provide services to public 11 346
2014 Provides services to public 13 179
2014 Does not provide services to public 8 313

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 216
2017 Does not provide services to public 41 346
2014 Provides services to public 44 179
2014 Does not provide services to public 48 313

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 2 346
2014 Does not provide services to public 3 313

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 52 216
2017 Does not provide services to public 56 346
2014 Provides services to public 48 179
2014 Does not provide services to public 58 313

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 216

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 216
2017 Does not provide services to public 13 346
2014 Provides services to public 12 179
2014 Does not provide services to public 13 313

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 89 11 231
2017 Does not provide services to public 88 12 360

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 15 16 19 5 7 29 10 50 20 1304
2017 Does not provide services to public 15 16 16 6 6 33 9 53 20 2271
2014 Provides services to public 17 17 19 5 4 30 9 55 15 1258
2014 Does not provide services to public 15 15 18 5 5 33 9 52 16 2284

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 27 19 7 5 15 2 63 14 1303
2017 Does not provide services to public 28 30 17 5 5 14 2 68 12 2269
2014 Provides services to public 28 30 18 5 3 14 2 69 10 1259
2014 Does not provide services to public 27 30 19 5 3 15 1 68 10 2282
2011 Provides services to public 28 32 20 7 4 10 0 67 12 1482
2011 Does not provide services to public 28 33 19 4 3 13 0 70 9 2428
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 48 12 5 2 2 4 80 8 1302
2017 Does not provide services to public 26 44 11 7 2 3 8 78 10 2271
2014 Provides services to public 25 52 13 5 1 1 2 81 6 1259
2014 Does not provide services to public 25 50 11 5 2 1 6 81 7 2282
2011 Provides services to public 24 53 12 5 2 1 3 80 7 1476
2011 Does not provide services to public 25 51 10 6 2 1 6 81 8 2430
2008 Provides services to public 26 50 10 6 2 1 4 81 8 1436
2008 Does not provide services to public 26 47 11 6 3 1 6 79 9 2099

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 22 8 7 26 7 45 22 1301
2017 Does not provide services to public 11 18 20 6 4 29 13 50 17 2269
2014 Provides services to public 9 20 25 7 6 24 8 43 20 1257
2014 Does not provide services to public 8 19 23 5 4 29 12 46 15 2283
2011 Provides services to public 8 23 27 8 6 20 7 43 20 1476
2011 Does not provide services to public 7 19 24 7 4 30 9 43 18 2429

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 31 12 3 2 8 4 81 6 1301
2017 Does not provide services to public 40 28 10 3 1 10 8 82 5 2271
2014 Provides services to public 39 35 11 3 1 7 2 83 5 1259
2014 Does not provide services to public 37 31 11 3 2 10 6 81 6 2284
2011 Provides services to public 37 33 12 4 2 8 3 79 7 1478
2011 Does not provide services to public 38 30 11 3 2 10 6 81 5 2432
2008 Provides services to public 31 38 12 4 2 8 4 79 7 1434
2008 Does not provide services to public 35 34 11 3 2 10 6 81 6 2099

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 30 13 6 7 10 4 69 15 1303
2017 Does not provide services to public 31 29 12 4 3 13 8 76 10 2268
2014 Provides services to public 31 33 14 6 2 11 2 75 9 1257
2014 Does not provide services to public 29 31 14 4 2 14 6 74 8 2280
2011 Provides services to public 29 33 17 5 4 11 2 71 10 1468
2011 Does not provide services to public 30 30 13 5 2 13 6 75 9 2427
2008 Provides services to public 29 35 15 7 4 6 3 70 13 1437
2008 Does not provide services to public 32 31 12 7 3 9 6 74 12 2096
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 10 90 1302
2017 Does not provide services to public 7 93 2269
2014 Provides services to public 6 94 1255
2014 Does not provide services to public 6 94 2281

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 123
2017 Does not provide services to public 37 151
2014 Provides services to public 34 71
2014 Does not provide services to public 34 142

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 83 123
2017 Does not provide services to public 83 151
2014 Provides services to public 91 71
2014 Does not provide services to public 87 142

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 123
2017 Does not provide services to public 3 151

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 123
2014 Provides services to public 0 71
2014 Does not provide services to public 0 142

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 123
2017 Does not provide services to public 8 151
2014 Provides services to public 7 71
2014 Does not provide services to public 5 142

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 123
2014 Provides services to public 14 71

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 123
2017 Does not provide services to public 4 151
2014 Does not provide services to public 6 142

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 27 121
2017 Does not provide services to public 22 150
2014 Provides services to public 9 71
2014 Does not provide services to public 12 142

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 121
2017 Does not provide services to public 26 150
2014 Provides services to public 19 71
2014 Does not provide services to public 16 142

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 121
2017 Does not provide services to public 13 150
2014 Does not provide services to public 10 142

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 121
2017 Does not provide services to public 5 150

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 121
2017 Does not provide services to public 35 150
2014 Provides services to public 31 71
2014 Does not provide services to public 39 142

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 121
2017 Does not provide services to public 32 150
2014 Provides services to public 24 71
2014 Does not provide services to public 21 142

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 121

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 121
2017 Does not provide services to public 7 150
2014 Provides services to public 7 71
2014 Does not provide services to public 7 142

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 121
2017 Does not provide services to public 14 150
2014 Provides services to public 12 71
2014 Does not provide services to public 17 142

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 150

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 121
2017 Does not provide services to public 13 150
2014 Provides services to public 14 71
2014 Does not provide services to public 13 142

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 121
2017 Does not provide services to public 18 150
2014 Provides services to public 31 71
2014 Does not provide services to public 29 142

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 122
2017 Does not provide services to public 34 151
2014 Provides services to public 31 71
2014 Does not provide services to public 23 141

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 122
2017 Does not provide services to public 16 151
2014 Provides services to public 17 71
2014 Does not provide services to public 10 141

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 122
2017 Does not provide services to public 9 151
2014 Does not provide services to public 9 141

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 122
2017 Does not provide services to public 20 151
2014 Provides services to public 21 71
2014 Does not provide services to public 17 141

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 122
2017 Does not provide services to public 4 151
2014 Provides services to public 7 71
2014 Does not provide services to public 7 141

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 151
2014 Provides services to public 7 71
2014 Does not provide services to public 5 141

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 122
2017 Does not provide services to public 6 151
2014 Provides services to public 14 71
2014 Does not provide services to public 3 141

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 122
2017 Does not provide services to public 10 151
2014 Provides services to public 14 71
2014 Does not provide services to public 9 141

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 122
2017 Does not provide services to public 43 151
2014 Provides services to public 41 71
2014 Does not provide services to public 55 141

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 117
2014 Provides services to public 11 66
2014 Does not provide services to public 4 134

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 117
2017 Does not provide services to public 14 143
2014 Provides services to public 10 66
2014 Does not provide services to public 13 134

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 143
2014 Does not provide services to public 5 134

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 117

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 117
2017 Does not provide services to public 8 143
2014 Does not provide services to public 4 134

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 117
2017 Does not provide services to public 13 143
2014 Does not provide services to public 7 134

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 117
2017 Does not provide services to public 12 143
2014 Provides services to public 9 66
2014 Does not provide services to public 10 134

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 117
2017 Does not provide services to public 12 143
2014 Provides services to public 14 66
2014 Does not provide services to public 11 134

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 117
2017 Does not provide services to public 29 143
2014 Provides services to public 31 66
2014 Does not provide services to public 27 134

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 117
2017 Does not provide services to public 10 143
2014 Provides services to public 15 66
2014 Does not provide services to public 10 134

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 50 117
2017 Does not provide services to public 47 143
2014 Provides services to public 51 66
2014 Does not provide services to public 48 134

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 62 117
2017 Does not provide services to public 56 143
2014 Provides services to public 61 66
2014 Does not provide services to public 69 134

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 117
2017 Does not provide services to public 11 143
2014 Provides services to public 14 66
2014 Does not provide services to public 13 134

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 94 6 123
2017 Does not provide services to public 90 10 151

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 15 18 3 4 35 9 55 13 1301
2017 Does not provide services to public 16 15 17 2 2 39 9 59 9 2269
2014 Provides services to public 17 15 19 2 2 36 9 57 8 1257
2014 Does not provide services to public 15 15 17 2 2 40 9 58 8 2283

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 27 18 3 4 17 3 69 9 1298
2017 Does not provide services to public 31 30 16 3 2 17 2 75 6 2266
2014 Provides services to public 30 27 18 2 2 17 2 72 6 1258
2014 Does not provide services to public 29 29 17 2 2 20 2 73 5 2281
2011 Provides services to public 31 32 18 4 3 12 0 72 8 1482
2011 Does not provide services to public 31 32 17 3 2 15 0 75 6 2429
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 22 20 15 17 1 2 47 33 1301
2017 Does not provide services to public 23 24 21 14 16 0 2 48 31 2262

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 27 28 14 11 0 1 46 25 1303
2017 Does not provide services to public 19 28 27 16 9 0 2 47 25 2266

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 29 23 10 7 0 2 58 18 1300
2017 Does not provide services to public 23 31 23 13 8 0 2 55 22 2258

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 22 22 15 14 1 2 48 30 1301
2017 Does not provide services to public 23 26 22 15 11 1 3 50 27 2269

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 22 13 6 3 1 10 76 10 1304
2017 Does not provide services to public 42 25 14 6 4 1 8 73 11 2268

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 29 20 10 6 0 1 64 16 1301
2017 Does not provide services to public 30 30 20 12 7 0 1 60 20 2259

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 31 20 12 6 1 2 61 18 1300
2017 Does not provide services to public 29 32 21 10 5 0 2 62 16 2261

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 30 21 14 7 0 3 57 21 1297
2017 Does not provide services to public 23 33 23 13 7 0 2 57 20 2262

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 29 17 10 7 1 2 64 18 1302
2017 Does not provide services to public 28 31 21 11 7 0 2 60 18 2262

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 31 19 11 6 1 2 63 18 1298
2017 Does not provide services to public 33 33 19 8 5 0 2 68 13 2255

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 20 12 6 3 0 3 79 9 1302
2017 Does not provide services to public 58 21 11 5 3 0 2 82 7 2265

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 12 7 5 3 1 4 85 8 1304
2017 Does not provide services to public 73 11 5 3 3 1 4 88 7 2267

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 25 9 4 2 1 3 84 7 1302
2017 Does not provide services to public 58 25 9 3 2 0 3 86 5 2264

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 16 10 8 5 1 3 76 13 1298
2017 Does not provide services to public 59 20 8 6 4 1 2 81 10 2266

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 10 5 2 1 1 28 89 4 1296
2017 Does not provide services to public 54 14 5 2 1 0 23 89 4 2265

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 22 10 2 1 1 5 86 4 1292
2017 Does not provide services to public 69 16 5 1 1 0 8 93 2 2260

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 15 7 3 2 1 5 87 6 1300
2017 Does not provide services to public 69 16 5 3 3 0 4 89 6 2269

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 28 13 4 2 0 3 81 6 1295
2017 Does not provide services to public 51 27 13 4 2 0 3 80 6 2265

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 31 33 16 6 0 0 45 22 1301
2017 Does not provide services to public 12 33 35 14 5 0 0 46 19 2267

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 38 22 13 0 1 36 26 1300
2017 Does not provide services to public 7 19 36 25 12 0 0 37 26 2266

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 40 19 7 6 5 0 66 13 1301
2017 Does not provide services to public 32 42 13 6 3 4 0 77 9 2264

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 36 18 11 11 2 0 58 23 1297
2017 Does not provide services to public 23 41 17 10 7 2 0 66 17 2265
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 16 84 1301
2017 Does not provide services to public 16 84 2268
2014 Provides services to public 14 86 1255
2014 Does not provide services to public 12 88 2279

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 83 17 210
2017 Does not provide services to public 78 22 370
2014 Provides services to public 80 20 172
2014 Does not provide services to public 82 18 282

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 36 5 8 3 0 0 84 11 172
2017 Does not provide services to public 56 33 7 4 1 0 0 88 5 288
2014 Provides services to public 55 27 9 6 2 1 0 82 8 137
2014 Does not provide services to public 59 28 6 5 1 0 0 88 7 230
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 25 20 13 9 3 1 31 69 1302
2017 Does not provide services to public 30 23 19 11 12 4 1 32 68 2270

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 860
2017 Does not provide services to public 20 1480

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 860
2017 Does not provide services to public 39 1480

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 860
2017 Does not provide services to public 15 1480

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 860
2017 Does not provide services to public 36 1480

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 860
2017 Does not provide services to public 8 1480

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 860
2017 Does not provide services to public 42 1480

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 6 47 20 9 4 14 842
2017 Does not provide services to public 5 51 20 9 4 11 1454

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 20 18 14 24 3 9 36 43 861
2017 Does not provide services to public 13 23 15 17 20 2 10 40 43 1485

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 3 9 14 16 48 3 8 13 72 860
2017 Does not provide services to public 3 10 12 18 47 3 7 14 72 1484
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