2017 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	46	4	6	2	89	7	214
2017	CS-01	33	50	0	17	0	83	17	12
2017	CS-02	43	49	5	3	0	92	3	74
2017	CS-03	46	45	3	4	3	91	7	76
2017	CS-04	44	39	5	10	2	83	12	41
2014	CS	43	40	3	10	3	84	13	256
2014	CS-01	43	36	0	21	0	79	21	14
2014	CS-02	38	43	6	12	2	81	14	108
2014	CS-03	54	33	2	7	4	87	11	84
2014	CS-04	37	46	0	10	7	83	17	41
2011	CS	40	45	5	8	2	85	10	346
2011	CS-01	48	39	9	0	4	87	4	23
2011	CS-02	42	45	4	7	1	88	8	137
2011	CS-03	38	43	6	10	2	82	12	115
2011	CS-04	34	51	3	8	3	85	11	61
2008	CS	36	47	5	10	2	83	12	304
2008	CS-01	30	48	6	15	0	79	15	33
2008	CS-02	35	45	8	9	3	80	12	125
2008	CS-03	35	49	2	11	2	84	14	88
2008	CS-04	40	49	5	7	0	88	7	43
2008	CS-05	55	36	0	9	0	91	9	11

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	67	19	4	5	1	1	2	89	7	213
2017	CS-01	67	25	8	0	0	0	0	92	0	12
2017	CS-02	64	25	4	7	0	0	0	89	7	73
2017	CS-03	63	18	7	4	3	3	3	86	7	76
2017	CS-04	75	10	0	7	2	0	5	90	10	41
2014	CS	63	21	9	4	1	0	2	86	5	256
2014	CS-01	64	14	14	0	0	0	7	85	0	14
2014	CS-02	55	26	11	6	1	1	1	82	7	108
2014	CS-03	68	18	7	4	1	0	2	88	5	84
2014	CS-04	76	15	7	0	2	0	0	90	2	41
2011	CS	60	25	6	5	3	0	1	86	8	346
2011	CS-01	57	35	4	4	0	0	0	91	4	23
2011	CS-02	52	32	4	7	4	1	1	85	11	137
2011	CS-03	67	17	9	5	2	0	0	84	7	115
2011	CS-04	69	21	3	0	5	0	2	92	5	61
2008	CS	58	23	8	5	3	1	2	83	8	304
2008	CS-01	52	36	0	6	6	0	0	88	12	33
2008	CS-02	52	24	10	6	4	1	3	79	10	125
2008	CS-03	67	17	8	5	2	1	0	85	7	88
2008	CS-04	67	14	9	5	0	2	2	85	5	43
2008	CS-05	36	45	9	9	0	0	0	82	9	11

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	60	22	7	10	1	0	0	82	12	213
2017	CS-01	50	33	17	0	0	0	0	83	0	12
2017	CS-02	62	25	3	10	1	0	0	86	11	73
2017	CS-03	55	21	7	14	1	0	1	77	16	76
2017	CS-04	66	15	7	10	2	0	0	80	12	41
2014	CS	58	24	5	10	2	1	0	83	12	256
2014	CS-01	50	29	7	14	0	0	0	79	14	14
2014	CS-02	53	30	4	11	2	0	1	83	13	108
2014	CS-03	61	20	8	8	1	1	0	82	10	84
2014	CS-04	66	17	5	7	5	0	0	83	12	41
2011	CS	57	20	7	10	5	0	0	77	15	346
2011	CS-01	48	26	9	9	9	0	0	74	17	23
2011	CS-02	51	23	7	16	4	0	0	74	20	137
2011	CS-03	63	17	9	5	5	0	0	81	10	115
2011	CS-04	62	20	2	7	8	0	2	83	15	61
2008	CS	49	25	8	13	5	0	1	75	18	304
2008	CS-01	42	21	15	15	6	0	0	64	21	33
2008	CS-02	46	28	6	10	7	0	2	76	18	125
2008	CS-03	50	22	10	16	2	0	0	72	18	88
2008	CS-04	60	21	2	12	5	0	0	81	16	43
2008	CS-05	64	27	0	9	0	0	0	91	9	11

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	32	7	10	6	78	16	214
2017	CS-01	42	33	8	17	0	75	17	12
2017	CS-02	50	27	7	12	4	77	16	74
2017	CS-03	43	36	7	8	7	79	14	76
2017	CS-04	41	37	2	7	12	78	20	41
2014	CS	55	32	4	7	2	87	9	256
2014	CS-01	64	14	14	0	7	79	7	14
2014	CS-02	52	36	5	6	1	88	7	108
2014	CS-03	61	28	2	7	1	89	8	84
2014	CS-04	46	36	2	10	5	83	15	41
2011	CS	48	37	6	7	3	84	10	347
2011	CS-01	50	42	0	4	4	92	8	24
2011	CS-02	42	40	6	9	3	82	12	137
2011	CS-03	48	35	7	8	2	84	9	116
2011	CS-04	53	32	7	2	7	85	8	60

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	42	11	9	5	1	74	14	214
2017	CS-01	42	42	17	0	0	0	83	0	12
2017	CS-02	32	37	11	14	5	1	70	19	74
2017	CS-03	32	51	7	4	7	0	83	11	76
2017	CS-04	32	32	17	14	2	2	65	17	41
2014	CS	36	37	10	12	5	0	73	17	256
2014	CS-01	36	43	7	7	7	0	79	14	14
2014	CS-02	34	34	11	15	6	0	69	20	108
2014	CS-03	43	32	12	8	4	1	76	12	84
2014	CS-04	27	46	5	17	5	0	73	22	41
2011	CS	27	40	14	12	4	1	69	16	346
2011	CS-01	25	50	8	8	8	0	75	17	24
2011	CS-02	27	42	15	10	2	3	71	13	137
2011	CS-03	26	35	17	14	7	1	61	21	115
2011	CS-04	32	43	10	12	3	0	75	15	60
2008	CS	30	40	12	12	5	1	71	16	303
2008	CS-01	30	39	21	9	0	0	70	9	33
2008	CS-02	19	47	12	13	8	1	67	21	124
2008	CS-03	39	34	13	9	3	2	74	13	88
2008	CS-04	47	35	5	9	2	2	83	12	43
2008	CS-05	27	45	18	9	0	0	73	9	11

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	44	8	7	1	0	84	8	213
2017	CS-01	8	67	17	8	0	0	75	8	12
2017	CS-02	42	37	10	11	0	0	79	11	73
2017	CS-03	42	42	9	3	4	0	84	7	76
2017	CS-04	44	53	0	2	0	0	98	2	41
2014	CS	40	41	9	5	4	0	81	9	256
2014	CS-01	21	50	21	0	7	0	71	7	14
2014	CS-02	40	38	8	8	6	0	78	14	108
2014	CS-03	46	43	7	2	1	0	89	4	84
2014	CS-04	39	39	10	7	5	0	78	12	41
2011	CS	45	36	11	5	3	0	80	9	346
2011	CS-01	48	22	22	0	9	0	70	9	23
2011	CS-02	45	36	8	4	6	1	82	10	137
2011	CS-03	42	39	10	8	1	0	81	9	115
2011	CS-04	46	33	15	5	2	0	79	7	61
2008	CS	37	42	11	7	4	0	79	11	304
2008	CS-01	27	48	12	9	3	0	76	12	33
2008	CS-02	31	43	11	10	5	0	74	14	125
2008	CS-03	43	35	11	7	3	0	78	10	88
2008	CS-04	42	47	9	0	2	0	88	2	43
2008	CS-05	64	36	0	0	0	0	100	0	11

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	47	43	5	4	2	89	6	214
2017	CS-01	17	75	0	0	8	92	8	12
2017	CS-02	51	38	4	5	1	89	7	74
2017	CS-03	46	39	8	4	3	86	7	76
2017	CS-04	49	49	2	0	0	98	0	41
2014	CS	50	33	8	5	4	82	10	256
2014	CS-01	43	43	7	0	7	86	7	14
2014	CS-02	46	31	8	8	6	77	15	108
2014	CS-03	56	30	10	4	1	86	5	84
2014	CS-04	54	34	2	5	5	88	10	41
2011	CS	48	38	7	5	2	86	7	347
2011	CS-01	38	42	8	8	4	79	13	24
2011	CS-02	42	42	8	3	5	84	8	137
2011	CS-03	51	35	7	7	0	86	7	115
2011	CS-04	61	31	3	5	0	92	5	61
2008	CS	39	43	8	5	4	83	9	304
2008	CS-01	39	33	15	9	3	73	12	33
2008	CS-02	32	46	10	6	5	78	11	125
2008	CS-03	48	41	5	2	5	89	7	88
2008	CS-04	40	51	5	2	2	91	5	43
2008	CS-05	64	27	9	0	0	91	0	11

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	33	11	2	2	1	0	85	4	213
2017	CS-01	33	42	17	8	0	0	0	75	8	12
2017	CS-02	55	31	8	1	1	3	0	89	3	74
2017	CS-03	45	35	12	4	3	0	1	81	7	75
2017	CS-04	56	27	15	0	2	0	0	83	2	41
2014	CS	55	33	7	2	2	1	0	89	4	256
2014	CS-01	64	29	7	0	0	0	0	93	0	14
2014	CS-02	44	42	9	4	2	0	0	85	6	108
2014	CS-03	62	25	8	1	1	1	1	89	2	84
2014	CS-04	63	29	2	0	2	2	0	95	3	41

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	33	8	4	4	0	1	83	8	214
2017	CS-01	25	67	8	0	0	0	0	92	0	12
2017	CS-02	54	30	8	3	4	0	1	85	7	74
2017	CS-03	55	26	8	4	5	0	1	83	9	76
2017	CS-04	44	39	10	7	0	0	0	83	7	41
2014	CS	46	32	12	7	4	0	0	78	10	256
2014	CS-01	57	29	7	7	0	0	0	86	7	14
2014	CS-02	41	37	14	6	3	0	0	78	8	108
2014	CS-03	56	24	10	7	4	0	0	80	11	84
2014	CS-04	39	39	10	5	7	0	0	78	12	41
2011	CS	46	33	12	6	3	0	1	79	9	347
2011	CS-01	54	38	4	0	4	0	0	92	4	24
2011	CS-02	45	34	12	7	1	1	1	80	8	136
2011	CS-03	46	25	15	9	4	0	1	71	14	116
2011	CS-04	49	39	10	0	2	0	0	89	2	61

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	36	28	10	8	7	2	9	72	17	214
2017	CS-01	0	42	25	0	8	0	25	56	11	12
2017	CS-02	42	23	5	11	5	1	12	75	19	74
2017	CS-03	41	33	10	4	7	1	4	78	11	76
2017	CS-04	32	27	15	14	5	5	2	63	21	41
2014	CS	33	22	16	10	8	3	8	62	21	256
2014	CS-01	36	21	14	7	7	7	7	67	17	14
2014	CS-02	30	22	17	10	6	3	12	61	20	108
2014	CS-03	43	23	12	10	8	4	1	69	19	84
2014	CS-04	22	27	22	12	12	0	5	51	26	41
2011	CS	33	24	13	8	11	2	9	64	22	348
2011	CS-01	25	38	4	8	8	0	17	75	20	24
2011	CS-02	30	22	17	7	10	3	12	61	20	137
2011	CS-03	38	24	12	8	15	2	2	64	23	116
2011	CS-04	34	25	11	10	8	0	11	67	20	61
2008	CS	44	25	9	6	8	2	7	76	15	304
2008	CS-01	48	27	6	6	3	3	6	83	10	33
2008	CS-02	46	21	10	4	9	2	7	74	14	125
2008	CS-03	47	30	9	3	7	1	3	80	11	88
2008	CS-04	40	35	7	12	2	0	5	78	15	43
2008	CS-05	18	9	0	27	18	0	27	38	63	11

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	47	10	10	2	0	78	12	214
2017	CS-01	8	75	8	8	0	0	83	8	12
2017	CS-02	30	45	14	11	1	0	74	12	74
2017	CS-03	40	38	10	8	4	0	78	12	76
2017	CS-04	32	53	5	10	0	0	85	10	41
2014	CS	31	44	13	6	6	0	75	12	256
2014	CS-01	14	64	7	7	7	0	79	14	14
2014	CS-02	33	41	12	8	6	0	74	14	108
2014	CS-03	32	45	15	4	4	0	77	7	84
2014	CS-04	32	39	12	5	12	0	71	17	41
2011	CS	31	41	14	8	6	0	72	14	348
2011	CS-01	29	38	17	8	8	0	67	17	24
2011	CS-02	31	39	14	7	9	0	71	15	137
2011	CS-03	30	45	14	9	3	0	75	11	116
2011	CS-04	36	36	11	10	7	0	72	16	61
2008	CS	31	40	15	7	6	0	72	13	300
2008	CS-01	36	39	12	6	6	0	76	12	33
2008	CS-02	22	43	18	8	8	1	66	16	123
2008	CS-03	38	36	12	8	6	0	74	14	86
2008	CS-04	37	40	19	5	0	0	77	5	43
2008	CS-05	45	45	9	0	0	0	91	0	11

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	39	19	11	5	0	0	65	15	214
2017	CS-01	0	50	33	17	0	0	0	50	17	12
2017	CS-02	24	39	23	7	7	0	0	63	14	74
2017	CS-03	32	39	16	9	4	0	0	71	13	76
2017	CS-04	31	34	15	15	5	0	0	66	20	41
2014	CS	25	38	17	12	6	1	0	64	19	256
2014	CS-01	21	43	14	7	14	0	0	64	21	14
2014	CS-02	21	41	20	12	4	1	1	63	16	108
2014	CS-03	33	35	12	14	6	0	0	68	20	84
2014	CS-04	24	41	15	12	7	0	0	66	20	41
2011	CS	23	35	21	12	8	1	1	59	20	346
2011	CS-01	13	39	13	26	9	0	0	52	35	23
2011	CS-02	24	34	22	12	7	1	1	58	19	136
2011	CS-03	24	30	22	15	6	2	1	56	21	116
2011	CS-04	21	46	20	5	8	0	0	67	13	61

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	42	15	9	2	0	73	11	214
2017	CS-01	0	67	25	8	0	0	67	8	12
2017	CS-02	33	46	9	9	3	0	78	12	74
2017	CS-03	34	37	21	7	1	0	71	8	76
2017	CS-04	32	39	12	12	2	2	72	15	41

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	40	14	5	1	0	0	80	6	213
2017	CS-01	0	75	17	8	0	0	0	75	8	12
2017	CS-02	42	38	12	3	3	1	0	82	6	73
2017	CS-03	42	39	12	7	0	0	0	82	7	76
2017	CS-04	41	39	15	2	2	0	0	80	5	41
2014	CS	41	38	12	4	4	0	0	80	8	256
2014	CS-01	29	36	21	14	0	0	0	64	14	14
2014	CS-02	40	39	13	4	5	0	0	79	8	108
2014	CS-03	43	37	13	5	2	0	0	80	7	84
2014	CS-04	51	34	5	2	7	0	0	85	10	41
2011	CS	35	43	12	5	3	1	0	79	8	348
2011	CS-01	46	21	21	8	0	4	0	70	9	24
2011	CS-02	34	40	11	8	4	2	1	77	12	137
2011	CS-03	35	43	15	3	3	1	0	79	6	116
2011	CS-04	33	52	8	3	3	0	0	85	7	61
2008	CS	38	41	11	6	4	0	0	80	10	304
2008	CS-01	42	45	6	0	6	0	0	88	6	33
2008	CS-02	30	42	13	7	6	1	0	73	14	125
2008	CS-03	42	35	13	8	2	0	0	77	10	88
2008	CS-04	40	51	7	2	0	0	0	91	2	43
2008	CS-05	73	27	0	0	0	0	0	100	0	11

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	37	18	10	4	69	14	214
2017	CS-01	0	58	33	8	0	58	8	12
2017	CS-02	34	31	20	9	5	65	15	74
2017	CS-03	33	42	16	5	4	75	9	76
2017	CS-04	36	37	10	15	2	73	17	41

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	36	10	3	1	0	86	4	212
2017	CS-01	17	67	8	8	0	0	83	8	12
2017	CS-02	46	39	7	7	1	0	85	8	72
2017	CS-03	50	37	12	0	1	0	87	1	76
2017	CS-04	66	22	12	0	0	0	88	0	41
2014	CS	58	28	9	2	3	0	86	5	256
2014	CS-01	50	36	7	0	7	0	86	7	14
2014	CS-02	55	31	8	2	3	1	87	5	108
2014	CS-03	68	21	8	1	1	0	89	2	84
2014	CS-04	56	27	10	2	5	0	83	7	41
2011	CS	55	32	8	3	3	1	87	5	348
2011	CS-01	38	46	8	4	4	0	83	8	24
2011	CS-02	53	31	9	2	4	1	85	6	137
2011	CS-03	58	29	8	3	1	1	88	4	116
2011	CS-04	57	31	7	2	3	0	89	5	61

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	45	13	7	3	0	77	10	213
2017	CS-01	0	83	17	0	0	0	83	0	12
2017	CS-02	29	38	21	7	4	1	68	11	73
2017	CS-03	34	50	8	3	5	0	84	8	76
2017	CS-04	42	34	10	15	0	0	75	15	41
2014	CS	28	40	13	12	7	0	68	19	256
2014	CS-01	29	57	7	0	7	0	86	7	14
2014	CS-02	24	37	14	19	6	0	61	25	108
2014	CS-03	33	40	12	8	6	0	74	14	84
2014	CS-04	29	39	14	10	7	0	68	17	41
2011	CS	29	41	12	10	7	1	70	17	347
2011	CS-01	25	46	8	13	8	0	71	21	24
2011	CS-02	24	38	13	13	11	1	63	24	136
2011	CS-03	34	41	14	7	5	0	74	12	116
2011	CS-04	33	46	8	10	3	0	79	13	61

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	40	12	8	6	0	0	74	13	213
2017	CS-01	0	67	33	0	0	0	0	67	0	12
2017	CS-02	34	40	10	7	8	0	1	75	15	73
2017	CS-03	43	37	8	7	5	0	0	80	12	76
2017	CS-04	32	36	20	10	2	0	0	68	12	41
2014	CS	34	38	12	10	6	0	0	72	16	256
2014	CS-01	29	43	21	0	7	0	0	71	7	14
2014	CS-02	31	34	13	15	6	1	0	66	21	108
2014	CS-03	42	34	12	6	6	0	0	76	12	84
2014	CS-04	32	46	7	10	5	0	0	78	15	41

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	42	17	6	3	0	0	73	9	213
2017	CS-01	0	83	8	8	0	0	0	83	8	12
2017	CS-02	37	36	18	5	3	1	0	74	8	73
2017	CS-03	38	43	12	3	3	0	1	83	5	76
2017	CS-04	22	39	25	10	5	0	0	61	15	41
2014	CS	31	40	14	11	4	0	0	72	14	256
2014	CS-01	36	43	14	0	7	0	0	79	7	14
2014	CS-02	30	42	13	15	1	0	0	71	16	108
2014	CS-03	36	38	14	6	6	0	0	74	12	84
2014	CS-04	27	36	20	12	5	0	0	63	17	41
2011	CS	39	37	12	7	3	1	1	78	10	347
2011	CS-01	54	25	13	0	4	0	4	83	4	24
2011	CS-02	40	40	9	7	2	1	1	81	9	137
2011	CS-03	37	35	16	8	3	1	1	73	12	115
2011	CS-04	39	41	7	11	2	0	0	80	13	61

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	39	13	7	2	0	78	9	213
2017	CS-01	25	42	25	0	8	0	67	8	12
2017	CS-02	40	37	11	8	4	0	77	12	73
2017	CS-03	43	34	14	7	1	0	78	8	76
2017	CS-04	32	53	10	5	0	0	85	5	41
2014	CS	41	39	9	8	3	0	81	11	256
2014	CS-01	36	50	7	0	7	0	86	7	14
2014	CS-02	45	31	9	10	3	1	78	13	108
2014	CS-03	43	42	10	5	1	0	85	6	84
2014	CS-04	32	49	5	10	5	0	80	15	41
2011	CS	37	43	11	7	3	0	79	10	347
2011	CS-01	25	50	21	0	4	0	75	4	24
2011	CS-02	38	40	9	7	6	0	78	12	137
2011	CS-03	39	42	12	5	2	0	81	7	116
2011	CS-04	35	43	8	12	2	0	78	13	60
2008	CS	39	43	9	6	4	0	82	10	304
2008	CS-01	52	33	6	3	6	0	85	9	33
2008	CS-02	28	50	10	8	5	0	78	13	125
2008	CS-03	48	34	9	6	3	0	82	9	88
2008	CS-04	44	44	7	5	0	0	88	5	43
2008	CS-05	36	64	0	0	0	0	100	0	11

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	34	12	10	3	0	1	75	13	214
2017	CS-01	58	25	8	8	0	0	0	83	8	12
2017	CS-02	51	37	4	5	1	0	1	89	7	74
2017	CS-03	47	30	13	9	0	0	0	78	9	76
2017	CS-04	10	41	20	17	12	0	0	51	29	41
2014	CS	40	38	13	6	2	0	1	79	9	256
2014	CS-01	36	50	14	0	0	0	0	86	0	14
2014	CS-02	51	32	7	6	1	0	3	86	7	108
2014	CS-03	39	39	15	5	1	0	0	79	6	84
2014	CS-04	22	39	20	10	10	0	0	61	20	41
2011	CS	38	42	15	3	2	0	1	80	5	348
2011	CS-01	46	50	4	0	0	0	0	96	0	24
2011	CS-02	42	40	15	1	0	0	1	84	1	137
2011	CS-03	36	35	21	4	3	0	0	72	8	116
2011	CS-04	30	54	8	2	7	0	0	84	8	61
2008	CS	33	41	15	7	4	0	0	75	10	304
2008	CS-01	33	36	24	3	3	0	0	70	6	33
2008	CS-02	38	44	11	5	1	0	1	83	6	125
2008	CS-03	35	42	15	5	2	1	0	78	7	88
2008	CS-04	21	37	16	12	14	0	0	58	26	43
2008	CS-05	9	27	36	27	0	0	0	36	27	11

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	24	40	18	7	1	3	25	32	213
2017	CS-01	0	42	58	0	0	0	0	0	42	12
2017	CS-02	4	21	40	21	7	3	5	30	27	73
2017	CS-03	4	25	37	21	9	0	4	32	30	76
2017	CS-04	25	17	44	10	5	0	0	15	42	41
2014	CS	9	28	38	15	6	2	3	22	39	255
2014	CS-01	7	21	21	29	7	0	14	42	33	14
2014	CS-02	4	21	45	19	5	3	4	25	27	108
2014	CS-03	8	35	35	12	7	1	1	20	44	83
2014	CS-04	22	29	29	12	7	0	0	19	51	41
2011	CS	10	26	36	19	5	1	2	25	38	347
2011	CS-01	4	25	33	17	8	4	8	29	33	24
2011	CS-02	7	18	39	27	4	2	3	33	26	136
2011	CS-03	10	31	35	16	6	0	1	23	42	116
2011	CS-04	21	34	28	11	3	0	2	15	57	61
2008	CS	10	28	39	17	4	1	2	21	39	303
2008	CS-01	3	18	48	21	6	3	0	28	22	33
2008	CS-02	10	24	37	22	2	1	4	25	36	124
2008	CS-03	10	38	35	10	6	0	1	16	48	88
2008	CS-04	14	30	40	14	2	0	0	16	44	43
2008	CS-05	9	27	55	9	0	0	0	9	36	11

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	17	27	25	15	4	5	43	27	212
2017	CS-01	8	17	42	8	17	0	8	27	27	12
2017	CS-02	3	11	32	22	18	8	7	47	16	73
2017	CS-03	7	19	23	29	15	3	5	48	28	75
2017	CS-04	20	19	20	27	12	0	2	40	40	41
2014	CS	9	15	29	27	14	2	3	44	26	253
2014	CS-01	7	7	14	21	21	7	21	60	20	14
2014	CS-02	3	16	32	26	17	3	4	46	20	107
2014	CS-03	11	17	28	28	13	2	1	43	29	83
2014	CS-04	20	13	30	30	8	0	0	38	33	40
2011	CS	11	16	26	25	15	5	3	43	29	346
2011	CS-01	13	13	17	25	8	17	8	44	33	24
2011	CS-02	7	14	21	29	18	8	3	53	23	136
2011	CS-03	10	16	34	22	14	2	3	37	27	115
2011	CS-04	20	25	25	20	10	2	0	30	45	61
2008	CS	10	25	31	21	8	2	3	30	37	302
2008	CS-01	6	30	27	18	12	3	3	32	39	33
2008	CS-02	9	24	35	21	7	2	3	29	34	123
2008	CS-03	13	27	27	18	9	3	2	29	42	88
2008	CS-04	14	26	30	23	5	0	2	29	40	43
2008	CS-05	9	18	36	27	9	0	0	36	27	11

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	25	33	13	8	1	5	22	44	212
2017	CS-01	8	17	25	25	8	0	17	40	30	12
2017	CS-02	14	18	38	11	10	3	7	23	35	73
2017	CS-03	12	29	28	16	9	1	4	27	44	75
2017	CS-04	29	29	34	5	2	0	0	7	58	41
2014	CS	15	32	29	12	6	4	3	19	50	255
2014	CS-01	7	7	14	29	7	0	36	56	22	14
2014	CS-02	7	35	35	11	6	6	1	18	45	107
2014	CS-03	17	32	26	14	7	2	1	22	51	84
2014	CS-04	34	32	24	5	5	0	0	10	66	41
2011	CS	18	27	30	12	7	3	3	20	48	346
2011	CS-01	21	25	25	4	8	4	13	15	55	24
2011	CS-02	13	27	30	16	7	5	3	25	43	135
2011	CS-03	18	26	34	14	6	1	2	20	45	116
2011	CS-04	30	30	23	7	8	0	3	15	61	61
2008	CS	18	35	30	11	3	1	2	14	55	303
2008	CS-01	12	39	30	15	3	0	0	18	52	33
2008	CS-02	14	37	31	10	2	2	5	13	54	124
2008	CS-03	24	25	33	13	5	1	0	17	49	88
2008	CS-04	23	42	26	7	2	0	0	9	65	43
2008	CS-05	18	64	9	9	0	0	0	9	82	11

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	13	35	28	12	1	3	42	21	212
2017	CS-01	0	0	33	33	17	0	17	60	0	12
2017	CS-02	1	7	33	33	19	3	4	56	9	73
2017	CS-03	7	16	32	33	11	0	1	45	23	75
2017	CS-04	22	17	44	12	5	0	0	17	39	41
2014	CS	7	16	37	25	11	2	2	37	25	256
2014	CS-01	0	14	29	14	21	7	14	45	18	14
2014	CS-02	2	12	42	25	16	2	2	42	14	108
2014	CS-03	8	19	32	30	10	1	0	40	28	84
2014	CS-04	24	17	37	20	2	0	0	22	41	41
2011	CS	8	12	32	31	13	2	2	46	20	346
2011	CS-01	0	8	25	29	29	4	4	64	9	24
2011	CS-02	4	10	30	36	14	4	3	53	15	135
2011	CS-03	9	12	32	33	13	1	1	46	21	116
2011	CS-04	15	18	38	21	5	2	2	27	34	61
2008	CS	8	16	39	28	8	0	1	37	24	303
2008	CS-01	3	18	30	36	6	0	6	45	23	33
2008	CS-02	5	13	38	33	10	0	2	43	18	124
2008	CS-03	11	14	38	27	10	0	0	38	25	88
2008	CS-04	12	19	51	16	2	0	0	19	30	43
2008	CS-05	9	55	27	9	0	0	0	9	64	11

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	28	25	15	11	1	4	27	47	213
2017	CS-01	8	17	0	33	33	0	8	73	27	12
2017	CS-02	5	27	27	15	16	3	7	34	36	74
2017	CS-03	16	25	32	17	7	1	1	25	42	75
2017	CS-04	32	39	17	7	5	0	0	12	71	41
2014	CS	14	24	34	16	8	1	3	25	40	256
2014	CS-01	7	7	36	14	14	7	14	36	18	14
2014	CS-02	3	27	34	19	12	2	4	32	31	108
2014	CS-03	19	23	33	19	5	0	1	24	42	84
2014	CS-04	34	22	34	5	2	0	2	8	58	41
2011	CS	17	23	31	17	7	1	4	25	43	347
2011	CS-01	0	25	33	21	8	4	8	33	29	24
2011	CS-02	13	17	31	24	10	1	5	35	31	136
2011	CS-03	16	28	35	14	5	0	3	19	44	116
2011	CS-04	33	28	25	7	3	3	2	10	64	61
2008	CS	18	25	29	17	8	1	2	26	44	303
2008	CS-01	15	12	18	42	9	0	3	53	28	33
2008	CS-02	11	23	35	19	10	1	2	30	35	124
2008	CS-03	18	28	28	14	8	0	3	22	48	88
2008	CS-04	33	30	30	2	2	2	0	5	64	43
2008	CS-05	45	45	9	0	0	0	0	0	91	11

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	8	16	26	26	16	1	7	46	26	210
2017	CS-01	0	8	25	33	8	0	25	56	11	12
2017	CS-02	4	8	21	28	24	4	11	61	15	72
2017	CS-03	9	19	28	24	16	0	3	42	29	74
2017	CS-04	15	19	34	22	7	0	2	30	35	41
2014	CS	4	8	26	37	20	3	3	60	12	256
2014	CS-01	0	0	29	14	29	14	14	60	0	14
2014	CS-02	1	10	22	36	22	5	4	64	12	108
2014	CS-03	5	8	27	39	18	0	2	59	13	84
2014	CS-04	12	2	27	42	17	0	0	58	15	41
2011	CS	3	9	22	35	22	3	6	62	14	346
2011	CS-01	8	17	13	25	17	8	13	53	32	24
2011	CS-02	3	7	19	36	24	4	7	68	11	135
2011	CS-03	2	9	26	35	22	0	6	61	12	116
2011	CS-04	7	7	25	36	20	2	5	60	14	61
2008	CS	7	12	27	34	15	1	4	52	20	304
2008	CS-01	6	18	33	15	21	6	0	39	26	33
2008	CS-02	6	14	22	38	14	0	5	55	22	125
2008	CS-03	13	8	24	35	14	1	6	52	22	88
2008	CS-04	2	7	30	37	19	2	2	59	10	43
2008	CS-05	0	9	64	27	0	0	0	27	9	11

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	11	17	41	15	7	4	4	24	31	212
2017	CS-01	8	17	33	17	17	0	8	36	27	12
2017	CS-02	5	12	44	16	10	7	5	30	20	73
2017	CS-03	13	16	41	15	7	4	4	23	32	75
2017	CS-04	19	29	32	12	2	2	2	15	51	41
2014	CS	14	22	33	19	7	3	2	28	37	256
2014	CS-01	7	14	7	29	14	14	14	60	30	14
2014	CS-02	7	23	36	19	8	5	2	29	33	108
2014	CS-03	12	19	43	18	7	0	1	25	31	84
2014	CS-04	32	27	15	24	2	0	0	27	59	41

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	61	23	8	4	2	0	1	86	6	214
2017	CS-01	33	58	8	0	0	0	0	92	0	12
2017	CS-02	62	23	11	3	0	0	1	86	3	74
2017	CS-03	62	22	7	5	3	0	1	85	8	76
2017	CS-04	68	17	7	2	5	0	0	85	7	41
2014	CS	61	23	9	4	2	0	1	85	6	256
2014	CS-01	57	36	7	0	0	0	0	93	0	14
2014	CS-02	57	22	12	4	2	1	2	82	6	108
2014	CS-03	60	23	8	5	5	0	0	82	10	84
2014	CS-04	76	20	2	2	0	0	0	95	2	41
2011	CS	59	19	8	7	5	0	1	80	12	347
2011	CS-01	71	17	4	4	4	0	0	88	8	24
2011	CS-02	55	20	8	10	4	1	2	77	14	137
2011	CS-03	59	19	10	3	8	0	1	79	11	115
2011	CS-04	67	15	5	7	5	0	2	83	12	61
2008	CS	50	27	6	5	9	0	2	79	15	301
2008	CS-01	61	27	3	0	6	0	3	91	6	33
2008	CS-02	44	28	8	7	9	0	3	75	17	123
2008	CS-03	46	26	7	7	11	0	2	74	19	87
2008	CS-04	67	19	2	2	9	0	0	86	12	43
2008	CS-05	55	45	0	0	0	0	0	100	0	11

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	34	16	14	2	3	2	66	17	214
2017	CS-01	17	67	8	0	0	8	0	91	0	12
2017	CS-02	37	28	16	14	3	1	1	67	17	74
2017	CS-03	28	37	18	11	3	4	0	67	14	76
2017	CS-04	22	34	15	20	2	2	5	60	24	41
2014	CS	32	36	11	5	7	6	2	75	13	256
2014	CS-01	43	36	14	0	0	7	0	85	0	14
2014	CS-02	25	41	12	6	6	6	4	72	14	108
2014	CS-03	31	36	13	4	7	7	2	74	12	84
2014	CS-04	46	27	7	7	7	5	0	77	15	41

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	45	30	9	11	3	1	0	76	14	214
2017	CS-01	33	33	17	17	0	0	0	67	17	12
2017	CS-02	50	20	7	18	3	3	0	72	21	74
2017	CS-03	40	38	13	4	5	0	0	78	9	76
2017	CS-04	54	36	2	5	2	0	0	90	7	41
2014	CS	52	28	6	7	5	1	1	81	13	256
2014	CS-01	57	29	0	7	7	0	0	86	14	14
2014	CS-02	43	31	7	10	6	1	1	75	17	108
2014	CS-03	55	25	6	7	4	2	1	83	11	84
2014	CS-04	68	22	5	2	2	0	0	90	5	41

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	30	36	16	10	6	1	1	68	16	214
2017	CS-01	0	58	17	8	8	0	8	64	18	12
2017	CS-02	45	26	14	9	3	1	3	73	13	74
2017	CS-03	21	47	20	7	5	0	0	68	12	76
2017	CS-04	34	29	10	14	10	2	0	65	25	41
2014	CS	30	41	14	8	4	1	3	73	13	255
2014	CS-01	36	36	14	0	14	0	0	71	14	14
2014	CS-02	28	37	21	7	3	1	3	68	11	107
2014	CS-03	29	44	10	11	4	1	2	75	15	84
2014	CS-04	37	41	5	7	5	0	5	82	13	41
2011	CS	28	40	13	7	6	3	1	72	14	347
2011	CS-01	25	42	8	13	8	4	0	70	22	24
2011	CS-02	23	41	18	5	5	7	2	70	11	137
2011	CS-03	28	41	13	7	9	2	1	71	16	116
2011	CS-04	42	38	5	10	3	0	2	81	14	60
2008	CS	24	43	15	10	5	2	2	70	15	303
2008	CS-01	27	24	15	21	3	3	6	57	27	33
2008	CS-02	22	44	18	9	6	2	1	67	15	125
2008	CS-03	22	47	10	10	7	2	2	71	18	88
2008	CS-04	31	52	10	5	2	0	0	83	7	42
2008	CS-05	45	18	36	0	0	0	0	64	0	11

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	34	19	7	5	8	2	66	13	214
2017	CS-01	0	42	25	8	8	17	0	50	20	12
2017	CS-02	27	23	22	8	5	14	1	59	16	74
2017	CS-03	25	41	17	4	5	5	3	71	10	76
2017	CS-04	29	41	15	7	2	2	2	74	10	41
2014	CS	33	24	15	9	7	9	3	66	17	255
2014	CS-01	21	7	21	14	7	29	0	40	30	14
2014	CS-02	27	24	17	11	8	11	1	59	22	107
2014	CS-03	37	26	13	6	7	7	4	71	15	84
2014	CS-04	42	27	12	5	2	5	7	78	8	41
2011	CS	28	26	17	10	9	9	2	61	21	346
2011	CS-01	13	13	25	4	13	29	4	38	25	24
2011	CS-02	26	23	19	11	8	11	3	56	22	137
2011	CS-03	26	33	14	9	12	3	3	62	23	116
2011	CS-04	41	27	12	8	3	8	0	74	13	59
2008	CS	26	30	14	12	10	8	1	61	24	303
2008	CS-01	21	24	15	18	9	9	3	52	31	33
2008	CS-02	20	28	16	12	13	10	2	54	28	125
2008	CS-03	26	34	11	9	11	8	0	65	22	88
2008	CS-04	40	33	12	12	0	2	0	76	12	42
2008	CS-05	55	27	18	0	0	0	0	82	0	11

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	23	23	17	8	15	3	41	30	214
2017	CS-01	0	42	17	0	17	25	0	56	22	12
2017	CS-02	12	19	19	16	9	22	3	41	34	74
2017	CS-03	9	26	28	16	5	12	4	42	25	76
2017	CS-04	12	22	29	20	5	10	2	39	28	41
2014	CS	15	21	24	14	9	14	4	43	28	255
2014	CS-01	7	14	29	14	14	7	14	27	36	14
2014	CS-02	9	18	27	16	9	18	3	34	32	107
2014	CS-03	19	17	24	13	11	14	2	43	29	84
2014	CS-04	22	34	15	12	5	7	5	64	19	41

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	40	41	12	5	2	0	0	81	7	214
2017	CS-01	33	58	8	0	0	0	0	92	0	12
2017	CS-02	43	37	11	4	4	1	0	81	8	74
2017	CS-03	34	45	14	5	1	0	0	79	7	76
2017	CS-04	46	37	7	7	2	0	0	83	10	41
2014	CS	53	33	7	5	2	0	0	87	7	255
2014	CS-01	57	21	14	7	0	0	0	79	7	14
2014	CS-02	44	39	9	6	2	0	0	83	7	107
2014	CS-03	58	30	5	4	2	0	1	89	6	84
2014	CS-04	63	29	2	2	2	0	0	93	5	41

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	41	38	13	5	3	0	0	78	8	214
2017	CS-01	25	67	8	0	0	0	0	92	0	12
2017	CS-02	44	31	18	3	4	0	0	76	7	74
2017	CS-03	38	43	11	5	3	0	0	82	8	76
2017	CS-04	41	37	12	5	5	0	0	78	10	41
2014	CS	40	39	10	6	4	1	1	80	10	256
2014	CS-01	50	43	7	0	0	0	0	93	0	14
2014	CS-02	39	40	10	6	3	1	2	81	9	108
2014	CS-03	41	40	10	5	5	0	0	81	10	84
2014	CS-04	34	39	15	5	5	2	0	75	10	41
2011	CS	35	37	14	7	5	0	1	73	13	347
2011	CS-01	33	29	29	0	8	0	0	63	8	24
2011	CS-02	35	38	16	7	4	0	0	73	11	137
2011	CS-03	34	39	10	9	7	0	1	74	16	116
2011	CS-04	38	38	10	10	3	0	0	77	13	60
2008	CS	29	38	15	11	8	0	0	67	18	304
2008	CS-01	48	18	15	6	12	0	0	67	18	33
2008	CS-02	22	42	14	16	6	0	0	63	22	125
2008	CS-03	31	36	14	8	10	0	1	68	18	88
2008	CS-04	37	40	16	5	2	0	0	77	7	43
2008	CS-05	18	45	18	18	0	0	0	64	18	11

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	33	9	4	3	1	0	83	8	214
2017	CS-01	33	33	25	0	0	8	0	73	0	12
2017	CS-02	51	31	7	7	3	1	0	84	10	74
2017	CS-03	53	33	8	3	4	0	0	86	7	76
2017	CS-04	46	37	10	2	5	0	0	83	7	41
2014	CS	48	29	13	5	3	2	1	79	8	256
2014	CS-01	50	43	7	0	0	0	0	93	0	14
2014	CS-02	45	26	18	6	1	2	3	75	7	108
2014	CS-03	52	26	10	4	7	1	0	79	11	84
2014	CS-04	44	37	10	5	2	2	0	82	8	41
2011	CS	42	32	12	7	5	2	1	76	12	347
2011	CS-01	38	21	29	4	4	0	4	61	9	24
2011	CS-02	41	36	9	7	1	4	1	82	8	137
2011	CS-03	44	28	11	8	8	0	1	73	16	116
2011	CS-04	43	32	12	8	5	0	0	75	13	60
2008	CS	36	35	14	8	5	1	1	72	13	304
2008	CS-01	42	21	15	12	9	0	0	64	21	33
2008	CS-02	31	38	15	8	6	0	2	71	14	125
2008	CS-03	41	33	10	9	5	2	0	76	14	88
2008	CS-04	40	40	19	2	0	0	0	79	2	43
2008	CS-05	27	45	18	0	0	9	0	80	0	11

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	36	9	4	2	0	0	85	7	212
2017	CS-01	27	45	27	0	0	0	0	73	0	11
2017	CS-02	55	27	10	7	1	0	0	82	8	73
2017	CS-03	50	37	8	1	4	0	0	87	5	76
2017	CS-04	46	44	0	7	2	0	0	90	10	41
2014	CS	49	33	7	7	3	0	1	83	11	256
2014	CS-01	50	43	7	0	0	0	0	93	0	14
2014	CS-02	47	31	6	10	3	0	2	80	13	108
2014	CS-03	49	32	8	6	5	0	0	81	11	84
2014	CS-04	49	42	2	5	2	0	0	90	7	41
2011	CS	38	34	11	9	7	1	1	73	15	347
2011	CS-01	38	25	13	17	8	0	0	63	25	24
2011	CS-02	37	36	11	10	4	1	1	75	14	137
2011	CS-03	39	35	8	6	10	1	1	75	17	116
2011	CS-04	42	32	15	5	7	0	0	73	12	60
2008	CS	34	36	13	11	6	1	0	70	17	304
2008	CS-01	48	12	18	9	12	0	0	61	21	33
2008	CS-02	28	36	13	16	6	1	0	65	23	125
2008	CS-03	38	35	10	11	6	0	0	73	17	88
2008	CS-04	35	51	9	2	0	2	0	88	2	43
2008	CS-05	27	45	27	0	0	0	0	73	0	11

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	80	14	3	2	0	0	1	95	2	214
2017	CS-01	67	25	8	0	0	0	0	92	0	12
2017	CS-02	81	14	3	1	0	0	1	96	1	74
2017	CS-03	79	16	3	1	0	0	1	96	1	76
2017	CS-04	83	7	5	5	0	0	0	90	5	41
2014	CS	77	15	3	1	0	1	2	95	2	256
2014	CS-01	71	14	0	7	0	0	7	92	8	14
2014	CS-02	72	20	4	1	0	0	3	95	1	108
2014	CS-03	75	14	4	1	1	2	2	94	3	84
2014	CS-04	90	7	2	0	0	0	0	98	0	41
2011	CS	75	15	6	2	2	0	1	91	4	345
2011	CS-01	75	17	0	4	4	0	0	92	8	24
2011	CS-02	74	21	4	1	0	0	1	95	1	136
2011	CS-03	74	13	7	3	3	0	0	87	6	115
2011	CS-04	83	8	3	2	2	0	2	93	3	60
2008	CS	77	13	3	2	2	1	3	93	4	303
2008	CS-01	76	9	9	0	3	0	3	88	3	33
2008	CS-02	73	16	2	3	2	2	3	93	5	125
2008	CS-03	74	15	3	2	2	0	3	92	5	87
2008	CS-04	93	5	0	0	0	0	2	100	0	43
2008	CS-05	82	0	9	9	0	0	0	82	9	11

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	26	5	5	6	3	3	83	12	214
2017	CS-01	17	67	8	8	0	0	0	83	8	12
2017	CS-02	50	20	9	3	8	3	7	78	12	74
2017	CS-03	59	24	1	5	7	4	0	86	12	76
2017	CS-04	54	29	2	7	5	0	2	85	13	41
2014	CS	50	24	7	4	4	5	6	84	9	256
2014	CS-01	64	14	7	7	0	7	0	85	8	14
2014	CS-02	48	24	3	5	6	6	9	85	12	108
2014	CS-03	45	32	7	5	4	5	2	83	9	84
2014	CS-04	58	15	12	0	2	5	7	83	3	41
2011	CS	44	30	8	7	9	1	1	75	16	348
2011	CS-01	33	58	8	0	0	0	0	92	0	24
2011	CS-02	45	29	7	9	8	2	0	75	17	137
2011	CS-03	44	29	8	7	10	0	2	75	18	116
2011	CS-04	48	21	10	7	10	2	3	72	17	61

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	63	24	7	3	4	87	7	214
2017	CS-01	50	50	0	0	0	100	0	12
2017	CS-02	58	23	7	5	7	81	12	74
2017	CS-03	70	20	8	0	3	89	3	76
2017	CS-04	63	27	5	2	2	90	5	41

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	60	27	7	3	3	0	87	6	214
2017	CS-01	50	42	8	0	0	0	92	0	12
2017	CS-02	57	24	8	4	5	1	82	10	74
2017	CS-03	64	24	8	1	3	0	88	4	76
2017	CS-04	66	27	5	2	0	0	93	2	41

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	59	29	6	4	3	0	0	87	7	214
2017	CS-01	50	42	0	8	0	0	0	92	8	12
2017	CS-02	55	28	8	4	4	0	0	84	8	74
2017	CS-03	61	30	5	1	3	0	0	91	4	76
2017	CS-04	63	27	2	5	2	0	0	90	7	41
2014	CS	52	32	8	5	2	0	0	85	7	256
2014	CS-01	57	43	0	0	0	0	0	100	0	14
2014	CS-02	50	30	11	5	3	1	1	81	8	108
2014	CS-03	52	33	5	7	2	0	0	86	10	84
2014	CS-04	54	34	7	2	2	0	0	88	5	41

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	34	18	11	4	7	4	65	16	85
2017	CS-03	24	39	12	7	2	7	7	74	11	41
2017	CS-04	24	27	24	9	6	9	0	56	17	33
2014	CS	37	29	13	5	6	4	7	74	12	85
2014	CS-03	33	33	10	6	8	4	6	73	16	49
2014	CS-04	43	32	14	4	4	0	4	78	7	28

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	36	23	7	3	6	0	65	11	214
2017	CS-01	0	67	33	0	0	0	0	67	0	12
2017	CS-02	26	28	26	5	4	11	0	61	11	74
2017	CS-03	21	42	21	7	3	7	0	68	10	76
2017	CS-04	29	37	17	12	5	0	0	66	17	41
2014	CS	25	33	18	5	6	13	0	66	13	256
2014	CS-01	14	43	21	7	7	7	0	62	15	14
2014	CS-02	26	31	21	6	5	12	0	64	12	108
2014	CS-03	24	36	14	5	6	15	0	70	13	84
2014	CS-04	27	32	15	5	10	12	0	67	17	41
2011	CS	15	27	24	9	9	14	1	51	21	346
2011	CS-01	17	33	13	0	21	17	0	60	25	24
2011	CS-02	12	23	24	10	9	20	2	45	24	137
2011	CS-03	18	30	24	6	9	12	1	55	17	116
2011	CS-04	17	31	29	14	5	5	0	50	20	59

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	34	27	11	6	2	0	55	17	213
2017	CS-01	0	42	42	17	0	0	0	42	17	12
2017	CS-02	24	26	26	14	5	5	0	53	20	74
2017	CS-03	17	42	29	7	4	1	0	60	11	76
2017	CS-04	20	32	25	10	13	0	0	52	23	40
2014	CS	20	41	19	8	8	4	0	64	17	256
2014	CS-01	7	43	21	7	14	7	0	54	23	14
2014	CS-02	20	42	21	8	6	3	0	64	14	108
2014	CS-03	23	40	19	5	8	5	0	66	14	84
2014	CS-04	20	36	12	15	12	5	0	59	28	41
2011	CS	11	31	24	17	14	3	0	44	32	345
2011	CS-01	13	33	13	13	21	4	4	50	36	24
2011	CS-02	12	28	24	18	14	4	0	42	34	136
2011	CS-03	12	34	24	16	12	2	0	46	29	116
2011	CS-04	8	32	27	19	14	0	0	41	32	59
2008	CS	14	32	21	18	12	3	0	47	31	303
2008	CS-01	3	33	21	18	21	3	0	38	41	33
2008	CS-02	14	24	25	19	14	4	0	39	35	125
2008	CS-03	17	39	18	17	9	0	0	56	26	88
2008	CS-04	14	43	14	17	10	2	0	59	27	42
2008	CS-05	18	36	36	9	0	0	0	55	9	11

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	28	28	17	8	7	0	43	27	213
2017	CS-01	0	25	42	33	0	0	0	25	33	12
2017	CS-02	17	28	24	12	5	11	1	52	20	74
2017	CS-03	12	28	28	19	7	7	0	43	27	75
2017	CS-04	5	29	27	15	20	5	0	36	36	41
2014	CS	15	34	21	13	7	9	0	54	23	255
2014	CS-01	0	36	29	0	14	14	7	45	18	14
2014	CS-02	20	35	25	10	4	7	0	58	15	107
2014	CS-03	17	32	15	14	10	12	0	55	27	84
2014	CS-04	7	37	14	24	12	5	0	46	39	41
2011	CS	9	26	23	23	10	9	1	38	36	348
2011	CS-01	8	42	17	4	13	13	4	60	20	24
2011	CS-02	12	20	23	23	7	14	1	38	36	137
2011	CS-03	7	34	25	18	9	7	0	44	30	116
2011	CS-04	7	16	20	39	16	2	0	23	57	61
2008	CS	5	25	26	22	13	9	0	33	39	303
2008	CS-01	3	24	21	21	18	12	0	31	45	33
2008	CS-02	3	21	30	20	14	11	0	27	39	125
2008	CS-03	7	29	26	22	13	3	0	37	36	87
2008	CS-04	5	30	16	33	9	7	0	38	45	43
2008	CS-05	9	36	36	0	9	9	0	50	10	11

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	32	22	11	12	7	0	51	25	214
2017	CS-01	8	33	42	0	17	0	0	42	17	12
2017	CS-02	16	26	24	8	12	14	0	48	23	74
2017	CS-03	14	32	21	18	11	4	0	48	30	76
2017	CS-04	17	44	22	2	12	2	0	63	15	41
2014	CS	22	32	18	12	8	7	0	59	22	256
2014	CS-01	7	29	43	7	0	14	0	42	8	14
2014	CS-02	21	31	19	14	6	9	0	58	21	108
2014	CS-03	23	37	14	11	10	6	0	63	22	84
2014	CS-04	29	22	17	10	17	5	0	54	28	41
2011	CS	11	22	19	19	16	13	1	39	40	347
2011	CS-01	21	17	13	4	17	29	0	53	29	24
2011	CS-02	13	19	16	18	17	15	1	39	42	136
2011	CS-03	10	26	23	16	16	8	1	40	35	116
2011	CS-04	5	23	18	33	15	7	0	30	51	61
2008	CS	8	29	22	16	18	6	0	40	36	303
2008	CS-01	3	36	21	18	18	3	0	41	38	33
2008	CS-02	9	22	20	22	18	9	0	33	45	125
2008	CS-03	10	38	17	11	20	3	0	50	32	87
2008	CS-04	7	26	40	12	14	2	0	33	26	43
2008	CS-05	9	36	18	0	18	18	0	56	22	11

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	34	24	19	10	3	0	46	30	214
2017	CS-01	0	42	25	25	8	0	0	42	33	12
2017	CS-02	13	28	26	15	9	8	0	45	27	74
2017	CS-03	9	41	22	22	5	0	0	50	28	76
2017	CS-04	10	32	22	15	20	2	0	42	35	41
2014	CS	14	39	17	17	7	6	0	56	26	256
2014	CS-01	14	43	14	7	14	7	0	62	23	14
2014	CS-02	13	33	21	22	4	6	0	50	28	108
2014	CS-03	17	41	14	14	7	7	0	62	23	84
2014	CS-04	10	44	12	17	15	2	0	55	33	41
2011	CS	9	27	22	22	17	3	1	37	41	347
2011	CS-01	9	35	26	9	17	4	0	45	27	23
2011	CS-02	10	26	19	22	17	5	1	39	41	137
2011	CS-03	9	30	22	19	19	1	1	39	39	116
2011	CS-04	7	23	23	28	18	2	0	30	47	61
2008	CS	11	32	16	26	13	2	1	43	40	304
2008	CS-01	9	24	21	24	12	3	6	37	40	33
2008	CS-02	10	28	19	23	17	2	0	39	41	125
2008	CS-03	9	36	11	28	14	1	0	46	43	88
2008	CS-04	12	44	5	30	9	0	0	56	40	43
2008	CS-05	27	9	36	27	0	0	0	36	27	11

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	18	44	22	9	5	0	0	63	15	214
2017	CS-01	0	58	25	17	0	0	0	58	17	12
2017	CS-02	21	45	22	7	4	1	0	67	11	74
2017	CS-03	14	46	26	9	4	0	0	61	13	76
2017	CS-04	24	31	20	12	12	0	0	56	25	41
2014	CS	24	37	21	9	4	4	0	64	14	256
2014	CS-01	21	29	21	14	0	14	0	58	17	14
2014	CS-02	27	39	20	6	5	3	0	68	11	108
2014	CS-03	24	42	19	10	1	5	0	69	11	84
2014	CS-04	19	27	27	12	12	2	0	47	25	41
2011	CS	15	38	20	17	7	3	1	55	25	347
2011	CS-01	17	33	17	8	17	4	4	55	27	24
2011	CS-02	16	37	21	15	6	4	1	56	22	137
2011	CS-03	13	45	17	19	6	0	0	58	25	115
2011	CS-04	15	28	26	20	7	5	0	45	28	61

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	27	42	18	5	2	5	1	73	7	214
2017	CS-01	0	50	50	0	0	0	0	50	0	12
2017	CS-02	31	43	14	3	3	7	0	80	6	74
2017	CS-03	26	42	17	5	1	5	3	74	7	76
2017	CS-04	29	42	15	5	5	5	0	74	10	41
2014	CS	36	36	15	4	2	6	1	77	6	255
2014	CS-01	29	57	7	0	0	7	0	92	0	14
2014	CS-02	35	35	14	5	3	6	2	77	8	108
2014	CS-03	39	33	13	6	2	6	1	77	9	83
2014	CS-04	39	29	27	0	0	5	0	72	0	41
2011	CS	25	36	20	5	3	10	1	69	9	346
2011	CS-01	29	29	21	4	4	13	0	67	10	24
2011	CS-02	19	39	17	8	3	12	2	67	13	135
2011	CS-03	28	34	23	4	3	7	2	67	8	116
2011	CS-04	31	34	20	2	2	11	0	74	4	61

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	40	16	10	4	4	0	69	15	214
2017	CS-01	8	50	17	17	0	8	0	64	18	12
2017	CS-02	27	31	19	12	7	4	0	60	20	74
2017	CS-03	24	46	14	5	4	7	0	75	10	76
2017	CS-04	29	41	12	15	0	0	2	72	15	41
2014	CS	33	39	12	7	5	4	1	75	12	256
2014	CS-01	36	36	21	0	0	7	0	77	0	14
2014	CS-02	31	38	11	7	6	4	2	74	15	108
2014	CS-03	38	32	14	7	4	4	1	74	11	84
2014	CS-04	29	51	5	7	5	2	0	82	13	41
2011	CS	25	28	18	12	10	5	1	57	24	348
2011	CS-01	38	13	29	0	4	17	0	60	5	24
2011	CS-02	20	27	18	15	12	7	1	51	29	137
2011	CS-03	25	31	18	13	9	3	1	59	23	116
2011	CS-04	30	33	15	10	10	3	0	64	20	61
2008	CS	22	33	16	14	8	6	2	59	23	304
2008	CS-01	18	24	30	18	9	0	0	42	27	33
2008	CS-02	14	37	11	17	10	9	3	57	30	125
2008	CS-03	30	27	20	10	6	6	1	61	17	88
2008	CS-04	33	37	14	9	7	0	0	70	16	43
2008	CS-05	36	45	9	9	0	0	0	82	9	11

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	29	29	14	7	8	1	46	22	214
2017	CS-01	0	25	50	8	0	8	8	30	10	12
2017	CS-02	13	24	26	18	5	11	3	44	27	74
2017	CS-03	8	36	28	13	9	7	0	47	24	76
2017	CS-04	17	31	29	12	5	5	0	51	18	41
2014	CS	17	27	27	10	7	8	3	50	20	256
2014	CS-01	14	36	43	7	0	0	0	50	7	14
2014	CS-02	15	23	23	13	8	12	6	46	26	108
2014	CS-03	12	32	31	8	8	6	2	48	18	84
2014	CS-04	34	22	24	7	7	5	0	59	15	41
2011	CS	8	22	27	14	15	10	4	36	34	347
2011	CS-01	8	21	17	8	25	13	8	37	42	24
2011	CS-02	10	20	26	15	12	14	3	36	33	137
2011	CS-03	6	28	28	9	15	9	5	39	28	116
2011	CS-04	7	20	27	18	22	5	2	29	43	60

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	23	26	16	10	11	2	40	29	213
2017	CS-01	0	25	33	8	17	17	0	30	30	12
2017	CS-02	15	19	20	20	12	11	3	39	38	74
2017	CS-03	9	29	27	20	5	8	1	43	28	75
2017	CS-04	12	19	32	5	15	15	2	38	24	41
2014	CS	16	24	20	11	12	13	3	48	28	256
2014	CS-01	29	21	14	7	7	21	0	64	18	14
2014	CS-02	12	25	21	11	12	16	3	45	28	108
2014	CS-03	18	23	18	14	11	13	4	49	30	84
2014	CS-04	17	22	24	5	20	7	5	45	28	41
2011	CS	8	20	22	15	16	16	3	34	38	347
2011	CS-01	17	17	21	4	13	29	0	47	24	24
2011	CS-02	9	19	21	13	22	12	4	33	42	137
2011	CS-03	7	19	22	21	12	16	3	32	41	116
2011	CS-04	5	23	28	12	17	15	0	33	33	60

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	30	12	4	2	1	1	82	6	214
2017	CS-01	25	42	25	8	0	0	0	67	8	12
2017	CS-02	54	26	14	4	0	3	0	82	4	74
2017	CS-03	51	26	12	5	1	1	3	81	7	76
2017	CS-04	49	37	5	0	7	0	2	88	8	41
2014	CS	48	30	12	4	1	2	3	82	6	255
2014	CS-01	50	36	7	0	0	0	7	92	0	14
2014	CS-02	41	33	12	5	0	5	5	82	5	108
2014	CS-03	54	29	10	2	4	0	1	84	6	83
2014	CS-04	54	22	17	7	0	0	0	76	7	41

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	66	22	6	1	1	1	2	91	2	214
2017	CS-01	50	50	0	0	0	0	0	100	0	12
2017	CS-02	68	20	8	0	0	3	1	92	0	74
2017	CS-03	66	25	5	3	0	1	0	92	3	76
2017	CS-04	71	15	7	0	5	0	2	88	5	41
2014	CS	60	27	5	2	1	3	2	92	3	256
2014	CS-01	57	29	0	7	0	0	7	92	8	14
2014	CS-02	56	29	7	2	2	3	2	88	4	108
2014	CS-03	68	24	4	1	0	2	1	95	1	84
2014	CS-04	58	29	5	0	2	5	0	92	3	41
2011	CS	56	21	11	3	1	3	3	83	5	345
2011	CS-01	63	25	8	4	0	0	0	88	4	24
2011	CS-02	51	25	12	4	1	4	3	81	6	137
2011	CS-03	53	17	16	4	2	4	4	76	7	115
2011	CS-04	73	19	2	0	2	2	3	96	2	59
2008	CS	55	24	10	4	2	3	3	84	6	304
2008	CS-01	45	33	9	6	3	3	0	81	9	33
2008	CS-02	45	27	11	6	2	4	6	80	8	125
2008	CS-03	60	20	10	2	2	2	2	85	5	88
2008	CS-04	77	14	5	2	0	0	2	93	2	43
2008	CS-05	64	36	0	0	0	0	0	100	0	11

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	37	17	11	10	1	1	61	22	214
2017	CS-01	0	58	25	8	8	0	0	58	17	12
2017	CS-02	21	35	15	12	14	1	1	58	26	74
2017	CS-03	25	35	22	8	9	0	0	60	17	76
2017	CS-04	24	37	12	12	10	2	2	64	23	41
2014	CS	21	37	18	12	7	4	0	60	21	256
2014	CS-01	21	29	29	0	7	14	0	58	8	14
2014	CS-02	21	36	18	15	8	2	0	58	24	108
2014	CS-03	23	36	20	13	6	2	0	60	19	84
2014	CS-04	17	41	12	12	10	7	0	63	24	41
2011	CS	20	33	19	14	12	1	1	54	27	346
2011	CS-01	29	33	13	13	13	0	0	63	25	24
2011	CS-02	20	26	21	16	15	1	1	47	31	137
2011	CS-03	18	32	23	14	12	0	1	50	27	114
2011	CS-04	23	43	13	11	8	2	0	67	20	61
2008	CS	18	35	22	13	10	1	0	54	23	303
2008	CS-01	18	27	21	18	12	3	0	47	31	33
2008	CS-02	14	34	27	14	11	1	0	48	25	125
2008	CS-03	27	33	17	10	11	1	0	61	22	88
2008	CS-04	12	50	19	12	5	2	0	63	17	42
2008	CS-05	27	45	18	9	0	0	0	73	9	11

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	13	29	15	21	18	1	3	43	41	212
2017	CS-01	0	33	8	33	25	0	0	33	58	12
2017	CS-02	9	27	18	16	26	1	1	38	44	73
2017	CS-03	17	34	8	24	13	1	3	53	38	76
2017	CS-04	15	22	20	20	15	0	8	40	38	40
2014	CS	16	20	18	19	22	2	3	38	43	256
2014	CS-01	7	14	14	14	43	0	7	23	62	14
2014	CS-02	16	16	16	22	26	3	2	33	50	108
2014	CS-03	20	19	23	20	15	1	1	40	37	84
2014	CS-04	10	27	22	12	20	2	7	41	35	41
2011	CS	9	19	19	16	32	2	4	29	50	347
2011	CS-01	0	17	21	8	50	4	0	17	61	24
2011	CS-02	10	11	20	23	31	1	4	22	57	137
2011	CS-03	9	22	17	11	36	2	3	32	50	115
2011	CS-04	8	30	20	13	21	2	7	41	38	61
2008	CS	9	24	15	24	25	1	1	34	50	304
2008	CS-01	3	15	21	36	21	3	0	19	59	33
2008	CS-02	6	18	15	28	30	2	2	25	60	125
2008	CS-03	15	32	11	20	22	0	0	47	42	88
2008	CS-04	12	37	19	7	21	0	5	51	29	43
2008	CS-05	18	18	18	27	18	0	0	36	45	11

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	34	25	11	4	5	57	16	214
2017	CS-01	0	25	67	8	0	0	25	8	12
2017	CS-02	23	26	22	14	7	9	54	22	74
2017	CS-03	20	41	25	8	3	4	63	11	76
2017	CS-04	25	34	27	10	5	0	58	15	41

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	34	37	17	3	2	7	0	76	5	214
2017	CS-01	8	67	17	8	0	0	0	75	8	12
2017	CS-02	35	31	16	4	3	11	0	74	8	74
2017	CS-03	30	38	25	0	3	4	0	71	3	76
2017	CS-04	46	36	7	2	0	7	0	89	3	41
2014	CS	46	31	14	2	1	5	1	82	3	256
2014	CS-01	36	21	21	7	0	14	0	67	8	14
2014	CS-02	41	33	16	2	1	5	3	80	3	108
2014	CS-03	49	32	15	0	1	2	0	83	1	84
2014	CS-04	58	17	7	5	2	10	0	84	8	41

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	35	46	14	2	1	3	0	83	3	213
2017	CS-01	0	75	25	0	0	0	0	75	0	12
2017	CS-02	38	40	15	3	1	3	0	80	4	73
2017	CS-03	32	55	9	0	1	3	0	89	1	76
2017	CS-04	42	36	12	5	0	5	0	82	5	41
2014	CS	50	32	9	3	1	5	0	86	5	256
2014	CS-01	43	36	7	7	0	7	0	85	8	14
2014	CS-02	45	37	10	4	0	4	0	86	4	108
2014	CS-03	55	29	8	4	1	4	0	86	5	84
2014	CS-04	54	22	10	0	5	10	0	84	5	41
2011	CS	30	37	16	5	4	7	0	73	10	348
2011	CS-01	29	25	25	13	0	8	0	59	14	24
2011	CS-02	27	39	15	7	4	9	1	73	11	137
2011	CS-03	35	38	14	4	6	3	0	75	11	116
2011	CS-04	30	39	20	3	2	7	0	74	5	61

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	43	9	3	1	1	0	87	4	212
2017	CS-01	8	83	0	8	0	0	0	92	8	12
2017	CS-02	46	33	14	4	1	1	0	81	6	73
2017	CS-03	40	54	3	1	1	1	0	95	3	76
2017	CS-04	52	33	13	3	0	0	0	85	3	40
2014	CS	51	33	9	4	2	1	0	85	6	256
2014	CS-01	50	29	14	0	7	0	0	79	7	14
2014	CS-02	49	36	10	4	1	0	0	85	5	108
2014	CS-03	54	33	6	5	2	0	0	87	7	84
2014	CS-04	51	27	12	2	2	5	0	82	5	41
2011	CS	34	40	17	3	4	2	0	76	7	348
2011	CS-01	33	25	33	4	0	4	0	61	4	24
2011	CS-02	37	38	14	4	4	2	1	77	8	137
2011	CS-03	35	40	16	2	6	2	0	76	8	116
2011	CS-04	28	46	20	2	3	2	0	75	5	61
2008	CS	31	41	14	7	7	1	0	72	14	303
2008	CS-01	24	39	18	9	9	0	0	64	18	33
2008	CS-02	25	44	14	10	6	2	0	70	16	124
2008	CS-03	35	42	13	3	7	0	0	77	10	88
2008	CS-04	44	37	9	5	5	0	0	81	9	43
2008	CS-05	36	36	18	9	0	0	0	73	9	11

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	33	39	18	6	2	1	0	73	9	212
2017	CS-01	17	42	33	8	0	0	0	58	8	12
2017	CS-02	37	36	18	5	3	1	0	74	8	73
2017	CS-03	33	46	14	3	3	1	0	80	5	76
2017	CS-04	29	37	20	12	2	0	0	66	15	41
2014	CS	34	42	14	4	6	1	0	76	10	256
2014	CS-01	36	50	0	14	0	0	0	86	14	14
2014	CS-02	35	40	18	4	3	1	0	76	7	108
2014	CS-03	33	45	10	5	7	0	0	79	12	84
2014	CS-04	34	39	12	0	12	2	0	75	13	41
2011	CS	24	38	21	10	5	2	1	64	15	346
2011	CS-01	33	33	13	4	8	4	4	73	14	24
2011	CS-02	22	37	22	11	5	2	1	61	17	136
2011	CS-03	28	38	23	8	3	0	0	66	11	115
2011	CS-04	18	41	18	15	7	2	0	60	22	61

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	35	42	13	7	3	0	0	77	10	213
2017	CS-01	17	50	25	8	0	0	0	67	8	12
2017	CS-02	38	38	12	8	3	0	0	77	11	73
2017	CS-03	36	47	11	3	3	1	0	84	5	76
2017	CS-04	29	41	12	12	5	0	0	71	17	41
2014	CS	36	40	13	6	4	0	0	77	10	256
2014	CS-01	43	43	0	7	7	0	0	86	14	14
2014	CS-02	36	41	16	6	1	0	0	77	7	108
2014	CS-03	38	39	12	5	6	0	0	77	11	84
2014	CS-04	34	42	10	5	10	0	0	76	15	41
2011	CS	22	42	21	9	5	1	0	65	14	345
2011	CS-01	33	38	13	4	8	4	0	74	13	24
2011	CS-02	21	42	21	10	4	1	1	64	15	136
2011	CS-03	24	43	22	6	5	0	0	67	11	115
2011	CS-04	18	41	21	13	7	0	0	59	20	61
2008	CS	25	40	19	9	8	0	0	64	17	304
2008	CS-01	21	33	15	21	9	0	0	55	30	33
2008	CS-02	20	38	22	7	12	0	0	58	19	125
2008	CS-03	31	44	13	8	5	0	0	75	13	88
2008	CS-04	26	40	23	9	2	0	0	65	12	43
2008	CS-05	45	36	18	0	0	0	0	82	0	11

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	33	18	8	4	4	0	68	13	213
2017	CS-01	8	50	25	8	8	0	0	58	17	12
2017	CS-02	36	30	19	8	4	3	0	68	13	73
2017	CS-03	37	33	16	7	4	4	0	73	11	76
2017	CS-04	29	34	17	12	5	2	0	65	17	41
2014	CS	35	30	18	7	7	3	1	67	15	256
2014	CS-01	29	36	7	0	14	7	7	75	17	14
2014	CS-02	32	32	17	8	5	5	1	69	14	108
2014	CS-03	42	25	17	7	7	2	0	68	15	84
2014	CS-04	32	34	20	7	7	0	0	66	15	41
2011	CS	28	26	22	12	8	4	1	57	20	345
2011	CS-01	29	21	29	4	13	0	4	52	17	24
2011	CS-02	26	29	20	10	9	6	1	58	20	136
2011	CS-03	29	32	17	16	4	3	0	63	20	114
2011	CS-04	31	10	33	11	10	5	0	43	22	61
2008	CS	25	29	17	12	13	4	0	56	26	304
2008	CS-01	24	30	12	15	15	3	0	56	31	33
2008	CS-02	20	22	21	14	15	8	1	46	32	125
2008	CS-03	32	34	13	9	13	0	0	66	22	88
2008	CS-04	28	28	23	9	9	2	0	57	19	43
2008	CS-05	18	55	9	0	18	0	0	73	18	11

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	CS	20	44	35	214
2017	CS-01	17	33	50	12
2017	CS-02	23	53	24	74
2017	CS-03	16	49	35	76
2017	CS-04	19	32	49	41
2014	CS	18	46	36	256
2014	CS-01	21	43	36	14
2014	CS-02	18	47	35	108
2014	CS-03	12	49	39	84
2014	CS-04	27	44	29	41
2011	CS	22	45	33	347
2011	CS-01	29	38	33	24
2011	CS-02	20	46	34	137
2011	CS-03	18	50	32	115
2011	CS-04	31	34	34	61

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	CS	23	18	43	0	2	14	44
2017	CS-02	23	18	53	0	0	6	17
2017	CS-03	25	25	33	0	0	17	12
2014	CS	24	28	31	11	9999	7	46
2014	CS-02	21	32	21	16	9999	11	19
2014	CS-03	30	19	40	10	9999	0	10
2014	CS-04	18	36	36	9	9999	0	11
2011	CS	22	13	45	9	9999	11	76
2011	CS-02	19	11	44	7	9999	19	27
2011	CS-03	19	19	38	14	9999	10	21
2011	CS-04	32	5	47	11	9999	5	19

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	21	79	213
2017	CS-02	23	77	74
2017	CS-03	24	76	75
2017	CS-04	19	81	41
2014	CS	10	90	254
2014	CS-02	10	90	107
2014	CS-03	12	88	84

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	41	44
2017	CS-02	29	17
2017	CS-03	39	18
2014	CS	39	26
2014	CS-02	55	11

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	68	44
2017	CS-02	71	17
2017	CS-03	83	18
2014	CS	81	26
2014	CS-02	82	11
2014	CS-03	80	10

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS-02	0	17
2014	CS-02	0	11

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	Total responses
2017	CS	44
2017	CS-02	17
2017	CS-03	18
2014	CS	26
2014	CS-02	11
2014	CS-03	10

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year	Demographic	Total responses
2017	CS-03	18
2014	CS	26
2014	CS-02	11
2014	CS-03	10

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	Total responses
2017	CS-03	18
2014	CS	26
2014	CS-02	11
2014	CS-03	10

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	Total responses
2017	CS-02	17
2014	CS	26
2014	CS-02	11
2014	CS-03	10

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	CS	43	44
2017	CS-02	29	17
2017	CS-03	61	18
2014	CS	46	26
2014	CS-03	60	10

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year	Demographic	(%)	Total responses
2017	CS	41	44
2017	CS-02	47	17
2017	CS-03	33	18
2014	CS	61	26
2014	CS-02	55	11
2014	CS-03	70	10

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	CS	59	44
2017	CS-02	59	17
2017	CS-03	56	18
2014	CS	54	26
2014	CS-02	45	11
2014	CS-03	60	10

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	CS	41	44
2017	CS-02	41	17
2017	CS-03	44	18
2014	CS	54	26
2014	CS-02	64	11
2014	CS-03	60	10

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year	Demographic	(%)	Total responses
2017	CS	38	44
2017	CS-02	41	17
2017	CS-03	33	18
2014	CS	31	26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	CS	50	44
2017	CS-02	41	17
2017	CS-03	61	18
2014	CS	69	26
2014	CS-02	55	11
2014	CS-03	90	10

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year	Demographic	(%)	Total responses
2017	CS	32	44
2017	CS-02	29	17
2017	CS-03	33	18
2014	CS	46	26
2014	CS-02	55	11
2014	CS-03	60	10

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	Total responses
2017	CS	44
2017	CS-02	17
2017	CS-03	18
2014	CS	26
2014	CS-02	11
2014	CS-03	10

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	CS	14	44
2014	CS-03	0	10

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year	Demographic	(%)	Total responses
2017	CS	48	44
2017	CS-02	47	17
2017	CS-03	44	18
2014	CS	50	26
2014	CS-02	45	11
2014	CS-03	60	10

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year	Demographic	(%)	Total responses
2017	CS	27	44
2017	CS-03	39	18
2014	CS	31	26

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	21	44

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	61	44
2017	CS-02	47	17
2017	CS-03	67	18
2014	CS	54	26
2014	CS-03	80	10

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year	Demographic	(%)	Total responses
2017	CS	20	44
2014	CS	23	26

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year	Demographic	(%)	Total responses
2017	CS	11	44
2014	CS-02	0	11

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year	Demographic	(%)	Total responses
2017	CS	21	44
2014	CS	19	26

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year	Demographic	(%)	Total responses
2017	CS	14	44

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	13	44
2017	CS-02	0	17
2014	CS-03	0	10

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	23	44
2017	CS-03	28	18
2014	CS	34	26
2014	CS-02	45	11

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year	Demographic	(%)	Total responses
2017	CS	15	40
2014	CS-03	0	10

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	CS	23	40
2017	CS-03	31	16
2014	CS-03	0	10

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year	Demographic	(%)	Total responses
2017	CS	13	40
2014	CS-03	0	10

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	CS	28	40
2017	CS-03	31	16

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year	Demographic	(%)	Total responses
2017	CS	25	40
2014	CS	0	25
2014	CS-02	0	11
2014	CS-03	0	10

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year	Demographic	(%)	Total responses
2017	CS	25	40
2017	CS-03	31	16
2014	CS	44	25
2014	CS-02	45	11

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	CS	18	40
2014	CS	0	25
2014	CS-02	0	11
2014	CS-03	0	10

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	30	40
2017	CS-02	40	15
2014	CS	60	25
2014	CS-02	45	11
2014	CS-03	70	10

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	Total responses
2017	CS-02	15
2017	CS-03	16
2014	CS-02	11

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	43	40
2017	CS-02	40	15
2017	CS-03	38	16
2014	CS	68	25
2014	CS-02	55	11
2014	CS-03	70	10

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	CS-03	0	16

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	13	40

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	93	7	43
2017	CS-02	88	12	16
2017	CS-03	100	0	18

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	15	21	20	6	7	26	6	52	19	214
2017	CS-01	17	25	25	0	8	17	8	56	11	12
2017	CS-02	15	24	16	5	8	27	4	57	20	74
2017	CS-03	14	21	21	4	4	29	7	55	12	76
2017	CS-04	15	17	22	12	10	19	5	42	29	41
2014	CS	16	18	16	3	4	33	10	61	11	256
2014	CS-01	7	7	14	7	0	57	7	40	20	14
2014	CS-02	17	22	14	2	1	32	12	70	5	108
2014	CS-03	15	14	15	4	7	38	6	53	19	84
2014	CS-04	17	20	22	0	5	22	15	58	8	41

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	21	36	21	5	5	11	0	65	11	214
2017	CS-01	8	42	25	0	8	8	8	60	10	12
2017	CS-02	26	33	14	7	5	16	0	69	15	74
2017	CS-03	21	41	22	4	4	8	0	67	9	76
2017	CS-04	20	34	32	5	2	7	0	58	8	41
2014	CS	28	30	21	1	4	17	0	70	6	256
2014	CS-01	29	21	29	0	0	21	0	64	0	14
2014	CS-02	28	32	17	1	3	19	0	75	5	108
2014	CS-03	26	26	26	2	5	14	0	61	8	84
2014	CS-04	29	32	20	0	5	15	0	71	6	41
2011	CS	23	32	20	2	4	18	1	68	7	348
2011	CS-01	38	21	17	0	4	21	0	74	5	24
2011	CS-02	23	33	15	3	2	23	1	73	7	137
2011	CS-03	22	32	23	2	7	13	1	63	10	116
2011	CS-04	21	34	28	0	3	13	0	64	4	61

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	26	56	13	3	1	0	0	83	4	214
2017	CS-01	0	58	42	0	0	0	0	58	0	12
2017	CS-02	28	54	11	4	1	1	0	84	5	74
2017	CS-03	20	63	13	3	1	0	0	83	4	76
2017	CS-04	37	51	7	5	0	0	0	88	5	41
2014	CS	28	49	17	3	1	1	1	78	4	256
2014	CS-01	21	64	0	7	0	0	7	92	8	14
2014	CS-02	20	46	25	6	2	1	0	67	7	108
2014	CS-03	30	52	13	1	1	2	0	84	2	84
2014	CS-04	49	44	5	0	0	0	2	95	0	41
2011	CS	22	57	11	6	2	1	1	81	8	348
2011	CS-01	8	75	8	0	8	0	0	83	8	24
2011	CS-02	19	56	12	9	1	1	1	77	11	137
2011	CS-03	22	58	14	3	3	0	0	80	6	116
2011	CS-04	33	54	5	7	0	2	0	88	7	61
2008	CS	33	48	11	5	2	0	1	82	7	304
2008	CS-01	12	55	21	12	0	0	0	67	12	33
2008	CS-02	28	49	14	6	3	0	0	77	9	125
2008	CS-03	41	49	5	3	2	0	0	90	6	88
2008	CS-04	49	44	2	5	0	0	0	93	5	43
2008	CS-05	36	27	18	0	0	0	18	78	0	11

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	28	23	5	1	25	8	56	9	214
2017	CS-01	0	33	42	0	8	8	8	40	10	12
2017	CS-02	12	37	15	5	0	26	5	71	8	74
2017	CS-03	7	29	24	4	1	26	9	55	8	76
2017	CS-04	15	12	29	5	2	27	10	42	12	41
2014	CS	9	24	26	3	3	26	9	52	9	256
2014	CS-01	14	36	29	0	0	14	7	64	0	14
2014	CS-02	10	25	27	4	3	26	6	51	9	108
2014	CS-03	8	23	21	3	4	31	10	52	12	84
2014	CS-04	7	20	29	2	2	22	17	44	8	41
2011	CS	6	22	26	7	5	28	6	43	18	347
2011	CS-01	0	29	29	4	13	17	8	39	22	24
2011	CS-02	7	26	23	8	3	26	7	49	16	136
2011	CS-03	7	21	28	4	6	29	5	42	16	116
2011	CS-04	5	13	26	11	3	34	7	31	25	61

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	29	11	2	1	7	0	84	4	214
2017	CS-01	17	58	25	0	0	0	0	75	0	12
2017	CS-02	54	26	5	4	1	8	1	88	6	74
2017	CS-03	47	30	13	0	3	7	0	83	3	76
2017	CS-04	56	29	10	0	0	5	0	90	0	41
2014	CS	43	34	10	2	0	9	1	86	3	256
2014	CS-01	50	29	7	7	0	0	7	85	8	14
2014	CS-02	34	36	14	1	0	15	0	83	1	108
2014	CS-03	51	32	6	4	1	6	0	89	5	84
2014	CS-04	51	34	5	2	0	2	5	92	3	41
2011	CS	42	28	13	3	2	10	1	80	6	345
2011	CS-01	46	13	8	0	8	21	4	78	11	24
2011	CS-02	36	35	13	2	1	12	2	82	3	135
2011	CS-03	43	28	15	3	3	8	0	76	8	115
2011	CS-04	49	26	11	3	2	8	0	82	5	61
2008	CS	39	38	8	3	3	9	1	85	7	304
2008	CS-01	30	27	12	6	6	18	0	70	15	33
2008	CS-02	33	45	6	3	4	9	0	85	8	125
2008	CS-03	43	33	8	2	3	10	0	85	6	88
2008	CS-04	63	30	7	0	0	0	0	93	0	43
2008	CS-05	36	36	9	0	0	0	18	89	0	11

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	38	32	10	4	1	14	0	82	6	214
2017	CS-01	17	42	25	17	0	0	0	58	17	12
2017	CS-02	38	28	9	8	0	16	0	79	10	74
2017	CS-03	36	36	7	1	3	17	1	87	5	76
2017	CS-04	49	29	12	0	0	10	0	86	0	41
2014	CS	34	32	14	2	2	15	1	79	5	256
2014	CS-01	29	29	14	7	7	7	7	67	17	14
2014	CS-02	27	31	21	0	1	20	0	72	1	108
2014	CS-03	41	31	7	6	1	14	0	83	8	84
2014	CS-04	44	32	7	0	2	10	5	89	3	41
2011	CS	32	30	12	5	3	17	1	76	10	346
2011	CS-01	33	17	17	0	4	29	0	71	6	24
2011	CS-02	24	33	11	7	1	22	2	75	11	136
2011	CS-03	34	32	10	6	5	12	0	75	13	116
2011	CS-04	38	30	13	5	0	13	0	79	6	60
2008	CS	32	33	13	7	4	10	1	74	12	303
2008	CS-01	18	24	18	9	15	15	0	50	29	33
2008	CS-02	27	41	12	4	5	11	0	77	10	125
2008	CS-03	35	28	15	8	2	10	1	72	12	88
2008	CS-04	52	29	10	5	0	5	0	85	5	42
2008	CS-05	36	45	0	9	0	0	9	90	10	11

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	8	92	213
2017	CS-02	7	93	73
2017	CS-03	8	92	76
2014	CS	6	94	254
2014	CS-02	7	93	107

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year	Demographic	(%)	Total responses
2017	CS	30	17

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	CS	94	17
2014	CS	100	14

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year	Demographic	(%)	Total responses
2017	CS	0	17
2014	CS	0	14

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	CS	0	17
2014	CS	0	14

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	CS	0	17
2014	CS	0	14

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	CS	0	17
2014	CS	0	14

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year	Demographic	(%)	Total responses
2017	CS	30	17

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year	Demographic	(%)	Total responses
2017	CS	30	17

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year	Demographic	(%)	Total responses
2017	CS	0	17

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year	Demographic	(%)	Total responses
2017	CS	0	17

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year	Demographic	(%)	Total responses
2017	CS	30	17

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year	Demographic	(%)	Total responses
2017	CS	0	17
2014	CS	0	14

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	CS	41	17

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year	Demographic	(%)	Total responses
2017	CS	0	17

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	CS	30	17
2014	CS	50	14

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year	Demographic	(%)	Total responses
2017	CS	44	16
2014	CS	62	13

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	CS	0	16

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	CS	69	16
2014	CS	77	13

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	94	6	17

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	17	21	4	3	33	10	51	12	214
2017	CS-01	0	33	17	0	8	25	17	57	14	12
2017	CS-02	13	20	19	1	3	38	5	59	7	74
2017	CS-03	12	18	21	4	3	33	9	52	11	76
2017	CS-04	12	7	27	7	2	29	15	35	17	41
2014	CS	15	18	14	2	2	40	9	64	8	256
2014	CS-01	14	0	7	7	0	64	7	50	25	14
2014	CS-02	10	21	16	4	0	43	6	62	7	108
2014	CS-03	15	18	12	1	2	42	10	68	7	84
2014	CS-04	22	15	22	0	5	27	10	58	8	41

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	37	20	2	3	14	0	71	6	213
2017	CS-01	8	58	25	0	8	0	0	67	8	12
2017	CS-02	23	37	16	1	0	22	1	77	2	74
2017	CS-03	22	39	22	1	4	11	0	69	6	76
2017	CS-04	34	27	22	5	2	10	0	67	8	41
2014	CS	28	33	15	1	2	20	1	77	4	256
2014	CS-01	21	21	21	0	0	29	7	67	0	14
2014	CS-02	26	34	14	0	2	24	0	79	2	108
2014	CS-03	26	34	17	2	2	17	1	74	6	84
2014	CS-04	36	29	15	2	2	15	0	77	6	41
2011	CS	27	28	21	2	3	19	0	69	6	347
2011	CS-01	38	13	21	0	4	25	0	67	6	24
2011	CS-02	22	32	15	4	2	24	1	72	8	136
2011	CS-03	32	24	27	1	3	13	0	64	5	116
2011	CS-04	26	28	23	2	2	20	0	67	4	61

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	23	16	12	14	1	2	57	26	214
2017	CS-01	25	25	8	25	17	0	0	50	42	12
2017	CS-02	31	16	19	12	16	1	4	50	30	74
2017	CS-03	33	26	16	12	11	1	1	61	23	76
2017	CS-04	39	24	15	7	14	0	0	64	22	41

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	32	24	17	8	2	49	26	213
2017	CS-01	25	42	25	0	8	0	67	8	12
2017	CS-02	20	38	24	9	4	4	61	14	74
2017	CS-03	16	32	25	21	5	1	48	27	76
2017	CS-04	10	20	25	28	18	0	30	45	40

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	23	32	20	15	8	0	1	56	23	210
2017	CS-01	42	42	8	8	0	0	0	83	8	12
2017	CS-02	29	36	19	8	3	1	3	68	12	72
2017	CS-03	20	32	22	17	7	0	1	53	25	74
2017	CS-04	17	22	20	22	20	0	0	39	42	41

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	16	24	25	17	14	4	42	32	214
2017	CS-01	33	25	25	8	8	0	58	17	12
2017	CS-02	27	22	27	11	5	8	53	17	74
2017	CS-03	8	32	25	22	12	1	40	35	76
2017	CS-04	10	17	22	22	29	0	27	51	41

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	50	22	12	4	4	0	8	79	8	214
2017	CS-01	58	8	8	8	0	0	17	80	10	12
2017	CS-02	65	14	4	1	1	1	14	92	3	74
2017	CS-03	50	28	13	4	0	0	5	82	4	76
2017	CS-04	29	29	22	7	12	0	0	58	20	41

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	31	34	18	9	6	2	66	16	213
2017	CS-01	33	33	0	33	0	0	67	33	12
2017	CS-02	33	32	19	10	4	3	66	14	73
2017	CS-03	38	33	14	5	7	3	73	12	76
2017	CS-04	22	37	22	12	7	0	58	20	41

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	32	29	23	11	2	0	2	63	13	214
2017	CS-01	25	42	25	8	0	0	0	67	8	12
2017	CS-02	39	24	20	9	0	1	5	68	10	74
2017	CS-03	34	35	18	9	1	0	1	71	11	76
2017	CS-04	22	22	32	17	7	0	0	44	25	41

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	22	32	25	11	7	3	55	19	214
2017	CS-01	8	33	42	17	0	0	42	17	12
2017	CS-02	30	34	24	4	3	5	67	7	74
2017	CS-03	21	29	28	16	4	3	51	20	76
2017	CS-04	17	32	15	12	25	0	49	37	41

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	28	39	15	9	7	2	68	16	214
2017	CS-01	8	58	17	17	0	0	67	17	12
2017	CS-02	35	42	11	3	5	4	80	8	74
2017	CS-03	29	34	18	12	4	3	65	16	76
2017	CS-04	19	37	20	10	15	0	56	25	41

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	29	36	18	9	6	0	2	66	15	213
2017	CS-01	25	25	25	8	8	0	8	55	18	12
2017	CS-02	34	35	16	5	5	1	3	72	11	74
2017	CS-03	31	39	16	9	4	0	1	70	13	75
2017	CS-04	22	34	24	10	10	0	0	56	20	41

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	57	16	15	7	3	2	74	10	214
2017	CS-01	42	25	25	8	0	0	67	8	12
2017	CS-02	61	8	20	7	1	3	71	8	74
2017	CS-03	57	17	14	7	3	3	76	9	76
2017	CS-04	53	22	7	7	10	0	75	17	41

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	68	14	7	3	2	0	6	87	6	214
2017	CS-01	75	0	0	8	8	0	8	82	18	12
2017	CS-02	69	12	8	3	1	1	5	87	4	74
2017	CS-03	68	12	8	4	1	0	7	86	6	76
2017	CS-04	64	22	5	2	2	0	5	90	5	41

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	52	30	12	2	0	4	85	2	213
2017	CS-01	50	25	8	8	0	8	82	9	12
2017	CS-02	61	19	12	1	0	7	85	1	74
2017	CS-03	45	32	16	3	1	3	80	4	75
2017	CS-04	49	41	10	0	0	0	90	0	41

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	62	19	7	4	4	1	3	84	8	213
2017	CS-01	67	17	0	0	8	0	8	91	9	12
2017	CS-02	60	16	8	5	4	1	4	81	10	73
2017	CS-03	60	21	8	4	3	1	3	85	7	76
2017	CS-04	66	17	7	5	5	0	0	83	10	41

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	51	18	7	4	0	20	87	5	214
2017	CS-01	58	8	0	8	0	25	89	11	12
2017	CS-02	59	11	1	0	0	28	98	0	74
2017	CS-03	47	18	9	7	1	17	79	9	76
2017	CS-04	42	34	12	2	0	10	84	3	41

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	66	17	4	1	12	94	1	214
2017	CS-01	83	0	8	0	8	91	0	12
2017	CS-02	72	14	1	0	14	98	0	74
2017	CS-03	67	18	4	0	10	96	0	76
2017	CS-04	54	22	10	5	10	84	5	41

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	68	17	6	2	1	0	6	91	3	214
2017	CS-01	50	17	8	8	8	0	8	73	18	12
2017	CS-02	62	18	7	4	0	1	8	88	4	74
2017	CS-03	68	18	7	1	1	0	4	90	3	76
2017	CS-04	75	20	0	0	0	0	5	100	0	41

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	49	25	15	5	3	3	76	8	214
2017	CS-01	33	33	25	0	8	0	67	8	12
2017	CS-02	46	20	15	9	5	4	69	16	74
2017	CS-03	55	21	14	5	1	3	78	7	76
2017	CS-04	49	39	12	0	0	0	88	0	41

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	12	32	38	13	5	0	0	44	17	214
2017	CS-01	25	42	17	8	8	0	0	67	17	12
2017	CS-02	17	37	34	7	3	1	1	55	10	74
2017	CS-03	11	34	41	9	5	0	0	45	14	76
2017	CS-04	5	17	44	29	5	0	0	22	34	41

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	5	25	40	17	12	1	0	29	30	214
2017	CS-01	8	17	42	17	17	0	0	33	25	12
2017	CS-02	4	21	30	26	16	1	1	43	26	74
2017	CS-03	3	22	50	13	12	0	0	25	25	76
2017	CS-04	7	39	39	10	5	0	0	14	46	41

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	24	42	17	5	6	5	0	70	11	213
2017	CS-01	0	73	18	0	9	0	0	73	9	11
2017	CS-02	26	41	15	4	9	5	0	70	14	74
2017	CS-03	22	42	17	5	7	7	0	69	13	76
2017	CS-04	25	39	22	7	0	5	2	69	8	41

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	20	39	23	9	6	3	0	61	15	213
2017	CS-01	17	42	25	8	8	0	0	58	17	12
2017	CS-02	27	32	22	5	7	5	1	63	13	73
2017	CS-03	17	45	24	9	4	1	0	63	13	76
2017	CS-04	12	44	20	15	5	5	0	59	20	41

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	16	84	214
2017	CS-02	19	81	74
2017	CS-03	12	88	76
2017	CS-04	17	83	41
2014	CS	8	92	256
2014	CS-02	12	88	108

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	CS	77	23	34
2017	CS-02	71	29	14
2014	CS	81	19	21
2014	CS-02	85	15	13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	58	27	8	4	4	85	8	26
2017	CS-02	80	20	0	0	0	100	0	10
2014	CS	47	24	12	18	0	71	18	17
2014	CS-02	27	27	18	27	0	55	27	11

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	43	24	13	9	6	5	0	46	54	214
2017	CS-01	42	8	8	8	8	25	0	56	44	12
2017	CS-02	47	22	15	7	5	3	1	49	51	74
2017	CS-03	38	29	12	12	3	7	0	41	59	76
2017	CS-04	51	22	12	5	7	2	0	53	47	41

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	11	109
2017	CS-02	9	35
2017	CS-03	17	42
2017	CS-04	0	19

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	31	109
2017	CS-02	29	35
2017	CS-03	31	42
2017	CS-04	32	19

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	CS	9	109
2017	CS-02	9	35
2017	CS-03	10	42
2017	CS-04	5	19

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	CS	45	109
2017	CS-02	17	35
2017	CS-03	52	42
2017	CS-04	73	19

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	CS	9	109
2017	CS-02	11	35
2017	CS-03	7	42
2017	CS-04	5	19

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	CS	47	109
2017	CS-02	54	35
2017	CS-03	50	42
2017	CS-04	37	19

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	CS	7	54	10	11	8	10	106
2017	CS-02	9	56	9	12	3	12	34
2017	CS-03	5	59	7	10	10	10	41
2017	CS-04	0	61	17	6	6	11	18

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	10	22	15	17	20	4	11	38	44	110
2017	CS-02	19	19	17	17	11	3	14	47	33	36
2017	CS-03	7	24	17	10	26	5	12	37	43	42
2017	CS-04	5	32	16	16	27	5	0	39	45	19

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	CS	4	11	14	14	50	1	7	16	69	110
2017	CS-02	6	6	14	11	50	0	14	13	71	36
2017	CS-03	5	19	14	17	40	0	5	25	60	42
2017	CS-04	0	11	16	0	74	0	0	11	74	19

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Innovation, Science and Economic Development Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - CS

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me