2017 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 44 2 5 2 0 0 90 8 119
2017 Non-shift worker 36 47 5 9 3 0 0 84 12 3343
2014 Shift worker 49 42 5 3 0 0 0 92 3 94
2014 Non-shift worker 37 44 6 9 4 0 0 81 13 3308
2011 Shift worker 43 43 5 5 5 0 0 86 9 212
2011 Non-shift worker 38 46 4 9 3 0 0 84 12 4567
2008 Shift worker 28 48 12 8 3 0 1 76 11 140
2008 Non-shift worker 32 47 5 12 4 0 0 79 16 4088

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 25 3 1 2 0 1 94 3 119
2017 Non-shift worker 72 20 4 2 1 1 1 93 3 3334
2014 Shift worker 69 21 1 8 0 0 1 91 8 94
2014 Non-shift worker 70 20 5 3 1 0 2 91 4 3308
2011 Shift worker 62 26 3 6 2 0 1 89 8 212
2011 Non-shift worker 74 17 3 3 1 0 2 93 4 4568
2008 Shift worker 48 36 5 8 1 0 2 86 9 139
2008 Non-shift worker 72 18 4 3 1 0 1 92 4 4078

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 75 13 6 3 3 0 0 88 6 119
2017 Non-shift worker 72 16 4 5 2 0 1 89 7 3337
2014 Shift worker 72 14 1 11 1 0 0 86 12 94
2014 Non-shift worker 66 19 5 6 2 0 2 87 8 3307
2011 Shift worker 57 20 7 8 6 0 1 79 14 212
2011 Non-shift worker 70 16 4 5 3 0 2 88 8 4569
2008 Shift worker 45 28 9 10 6 1 1 74 17 140
2008 Non-shift worker 71 16 4 5 3 0 2 88 8 4087

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 33 6 8 2 0 0 85 9 119
2017 Non-shift worker 46 35 5 9 4 0 0 81 13 3337
2014 Shift worker 60 33 2 5 0 0 1 94 5 94
2014 Non-shift worker 45 36 6 9 4 0 0 81 13 3307
2011 Shift worker 42 43 7 5 3 0 0 85 8 212
2011 Non-shift worker 45 35 7 8 4 0 0 81 12 4554

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 33 13 9 3 0 0 75 13 119
2017 Non-shift worker 34 41 10 10 4 0 0 75 15 3337
2014 Shift worker 49 29 15 5 1 0 0 78 7 94
2014 Non-shift worker 27 39 13 14 7 0 0 67 21 3307
2011 Shift worker 27 41 17 8 4 0 2 70 12 213
2011 Non-shift worker 28 39 14 12 5 0 1 68 17 4559
2008 Shift worker 21 37 21 13 6 0 2 60 19 141
2008 Non-shift worker 22 42 16 13 6 0 1 65 19 4087

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 33 16 7 3 0 0 74 10 119
2017 Non-shift worker 47 37 8 5 3 0 0 84 8 3335
2014 Shift worker 33 32 18 16 2 0 0 65 18 94
2014 Non-shift worker 42 38 10 7 3 0 0 80 10 3309
2011 Shift worker 44 37 10 6 3 0 0 81 8 213
2011 Non-shift worker 46 36 8 6 3 0 0 83 9 4567
2008 Shift worker 34 42 17 5 1 0 1 77 6 140
2008 Non-shift worker 39 40 10 7 4 0 0 80 11 4088

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 34 12 6 1 0 1 81 7 119
2017 Non-shift worker 52 35 6 5 2 0 0 87 7 3332
2014 Shift worker 46 34 9 8 3 0 0 81 10 93
2014 Non-shift worker 46 36 8 6 3 0 0 83 9 3308
2011 Shift worker 40 44 8 5 4 0 0 83 9 213
2011 Non-shift worker 50 36 5 5 3 0 0 86 8 4562
2008 Shift worker 35 40 14 7 3 0 1 76 10 141
2008 Non-shift worker 46 40 7 5 3 0 0 86 7 4089

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 27 5 1 2 0 0 92 3 118
2017 Non-shift worker 55 35 5 4 2 0 0 89 5 3327
2014 Shift worker 66 32 2 0 0 0 0 98 0 94
2014 Non-shift worker 50 36 6 5 2 0 0 87 7 3304

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 16 15 4 3 1 2 77 7 118
2017 Non-shift worker 44 34 10 7 4 1 1 79 11 3329
2014 Shift worker 54 27 5 5 1 6 2 88 7 94
2014 Non-shift worker 40 34 12 8 5 0 1 75 13 3309
2011 Shift worker 42 37 12 5 1 1 2 82 6 212
2011 Non-shift worker 42 37 9 7 3 0 1 80 11 4564

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 20 11 4 11 1 11 70 17 119
2017 Non-shift worker 28 22 12 11 12 3 14 59 27 3332
2014 Shift worker 45 27 3 4 4 1 16 86 10 94
2014 Non-shift worker 24 19 12 14 16 2 13 50 35 3310
2011 Shift worker 38 25 10 9 6 0 12 72 17 209
2011 Non-shift worker 26 22 10 14 15 2 11 55 33 4561
2008 Shift worker 40 24 10 12 8 2 4 68 22 140
2008 Non-shift worker 27 23 8 14 18 2 9 55 36 4085

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 43 8 7 5 0 0 80 12 119
2017 Non-shift worker 36 44 9 7 4 0 0 80 11 3343
2014 Shift worker 42 47 6 3 2 0 0 89 5 94
2014 Non-shift worker 31 44 11 9 5 0 0 75 14 3310
2011 Shift worker 42 35 13 6 3 1 0 78 9 211
2011 Non-shift worker 36 42 10 8 4 0 0 78 12 4564
2008 Shift worker 35 38 18 9 0 0 1 73 9 140
2008 Non-shift worker 32 43 11 9 5 0 0 76 14 4056

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 37 10 7 8 1 1 74 15 119
2017 Non-shift worker 29 37 14 12 8 1 0 66 21 3337
2014 Shift worker 45 21 21 9 3 0 0 66 12 94
2014 Non-shift worker 22 34 18 15 10 0 0 56 26 3309
2011 Shift worker 27 41 17 10 5 0 0 68 15 213
2011 Non-shift worker 23 39 15 14 9 0 0 62 23 4567

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 35 11 11 2 0 0 76 13 118
2017 Non-shift worker 32 43 11 10 4 0 0 76 14 3340

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 37 13 7 2 0 0 78 9 119
2017 Non-shift worker 41 40 9 6 3 0 0 82 9 3337
2014 Shift worker 38 38 18 5 1 0 0 77 5 94
2014 Non-shift worker 33 42 13 7 4 1 0 76 11 3311
2011 Shift worker 29 47 14 6 3 1 0 77 9 212
2011 Non-shift worker 34 43 12 7 3 1 0 77 11 4569
2008 Shift worker 34 36 20 6 1 2 1 72 7 140
2008 Non-shift worker 34 42 12 7 5 1 0 76 12 4088

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 39 10 4 9 0 0 77 13 118
2017 Non-shift worker 31 39 12 10 7 0 0 70 17 3338

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 32 9 3 3 0 0 85 6 119
2017 Non-shift worker 54 34 8 3 1 0 0 88 4 3331
2014 Shift worker 66 29 3 1 0 0 0 96 1 94
2014 Non-shift worker 60 28 8 3 1 0 0 88 4 3307
2011 Shift worker 59 33 6 2 0 0 0 92 2 211
2011 Non-shift worker 58 31 7 3 1 0 0 89 4 4561

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 31 12 7 7 0 0 74 14 118
2017 Non-shift worker 33 42 11 9 5 0 0 75 14 3325
2014 Shift worker 28 35 17 12 1 0 6 68 13 94
2014 Non-shift worker 24 42 12 13 9 0 0 67 21 3310
2011 Shift worker 32 41 16 7 3 0 1 73 11 211
2011 Non-shift worker 33 41 11 10 5 0 0 74 15 4562

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 21 11 9 7 0 0 73 16 119
2017 Non-shift worker 39 37 12 7 5 0 0 76 12 3328
2014 Shift worker 45 32 17 4 2 0 0 78 5 94
2014 Non-shift worker 32 38 13 10 7 0 1 70 17 3311

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 25 14 6 6 1 0 73 12 119
2017 Non-shift worker 33 39 14 8 5 0 1 73 13 3328
2014 Shift worker 50 23 15 3 1 7 1 79 5 94
2014 Non-shift worker 27 38 15 11 7 0 1 66 19 3310
2011 Shift worker 33 48 13 3 1 1 2 83 4 212
2011 Non-shift worker 33 40 13 8 4 1 1 74 13 4563

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 35 9 4 3 0 1 83 8 118
2017 Non-shift worker 44 39 9 5 3 0 0 83 8 3328
2014 Shift worker 46 44 7 3 1 0 0 90 4 94
2014 Non-shift worker 40 39 12 6 3 0 0 79 9 3308
2011 Shift worker 52 33 10 3 1 0 0 86 5 212
2011 Non-shift worker 42 41 9 5 2 0 0 83 8 4565
2008 Shift worker 43 42 11 3 1 0 1 85 4 140
2008 Non-shift worker 39 43 8 6 3 0 0 82 10 4085

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 32 7 2 0 2 1 91 2 119
2017 Non-shift worker 35 37 16 7 4 0 1 73 11 3339
2014 Shift worker 55 39 5 1 0 0 1 95 1 94
2014 Non-shift worker 33 36 17 8 4 0 1 70 13 3311
2011 Shift worker 43 36 11 6 2 1 1 81 8 213
2011 Non-shift worker 30 36 19 9 5 0 1 68 14 4565
2008 Shift worker 37 35 18 6 2 0 1 73 8 140
2008 Non-shift worker 25 37 21 11 5 0 1 63 15 4085

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 10 25 25 30 1 3 57 17 117
2017 Non-shift worker 6 18 39 22 11 1 3 34 25 3329
2014 Shift worker 3 25 33 20 11 0 7 33 31 93
2014 Non-shift worker 9 26 39 18 5 1 2 24 36 3300
2011 Shift worker 5 25 32 25 11 0 3 36 31 212
2011 Non-shift worker 10 25 38 17 7 1 2 24 36 4556
2008 Shift worker 7 29 31 24 6 1 2 31 37 140
2008 Non-shift worker 13 29 37 14 5 0 1 19 43 4078

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 2 10 15 21 42 4 5 70 13 118
2017 Non-shift worker 5 13 27 26 21 3 4 51 20 3322
2014 Shift worker 7 7 39 18 20 2 8 41 15 94
2014 Non-shift worker 14 22 31 19 9 3 2 29 38 3300
2011 Shift worker 8 16 28 27 14 4 2 45 26 211
2011 Non-shift worker 10 19 30 23 11 3 3 37 31 4549
2008 Shift worker 10 25 32 16 11 4 2 29 37 140
2008 Non-shift worker 18 24 30 17 8 1 2 25 44 4070

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 18 25 20 20 3 3 43 31 118
2017 Non-shift worker 17 26 28 13 10 2 4 25 46 3330
2014 Shift worker 17 19 25 14 14 2 8 31 41 93
2014 Non-shift worker 29 27 24 11 6 1 2 17 58 3300
2011 Shift worker 16 28 24 16 10 2 3 28 47 211
2011 Non-shift worker 24 27 27 12 6 1 3 19 54 4551
2008 Shift worker 18 35 25 12 5 2 2 18 56 140
2008 Non-shift worker 25 28 28 11 5 1 2 16 55 4070

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 5 23 25 34 2 5 64 11 118
2017 Non-shift worker 6 13 32 27 17 1 3 47 20 3316
2014 Shift worker 3 9 25 12 34 1 16 56 14 94
2014 Non-shift worker 9 16 35 27 10 2 2 38 25 3295
2011 Shift worker 7 18 29 25 17 2 2 44 26 211
2011 Non-shift worker 8 17 36 26 10 1 2 37 26 4548
2008 Shift worker 9 19 34 25 8 2 2 35 30 139
2008 Non-shift worker 10 17 38 25 8 1 2 34 28 4074

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 9 15 30 35 2 2 68 17 116
2017 Non-shift worker 11 19 28 22 15 2 4 38 31 3326
2014 Shift worker 12 12 27 28 13 1 7 45 26 94
2014 Non-shift worker 21 26 29 15 7 1 2 23 48 3301
2011 Shift worker 12 17 26 23 15 3 3 41 31 211
2011 Non-shift worker 18 25 29 17 7 1 3 25 44 4557
2008 Shift worker 14 23 27 24 10 1 1 35 38 139
2008 Non-shift worker 21 26 28 15 7 1 2 22 49 4076

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 4 8 11 24 41 5 7 74 13 118
2017 Non-shift worker 6 13 24 25 21 3 7 51 21 3321
2014 Shift worker 9 3 12 13 23 9 32 60 20 94
2014 Non-shift worker 8 13 27 27 15 3 6 47 23 3298
2011 Shift worker 6 9 24 24 23 6 6 54 18 212
2011 Non-shift worker 8 15 28 26 14 3 6 44 25 4549
2008 Shift worker 10 15 31 19 19 2 4 41 26 140
2008 Non-shift worker 12 21 29 22 10 2 5 35 35 4081

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 13 23 22 25 7 5 53 21 116
2017 Non-shift worker 14 21 31 13 12 2 5 27 39 3331
2014 Shift worker 12 15 20 11 29 0 11 46 31 94
2014 Non-shift worker 23 24 29 13 7 2 3 20 49 3301
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 18 4 5 3 0 6 88 8 118
2017 Non-shift worker 72 12 5 4 2 0 4 89 6 3338
2014 Shift worker 76 16 0 3 2 0 1 94 5 94
2014 Non-shift worker 72 12 5 4 3 0 4 88 7 3307
2011 Shift worker 60 18 4 8 4 1 4 82 13 212
2011 Non-shift worker 71 14 4 4 3 0 4 88 7 4564
2008 Shift worker 54 15 10 6 5 1 8 77 12 141
2008 Non-shift worker 68 12 5 3 4 0 8 87 8 4091

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 24 14 8 12 8 6 61 23 118
2017 Non-shift worker 27 31 15 10 9 4 4 63 21 3341
2014 Shift worker 45 22 16 6 3 2 7 74 9 94
2014 Non-shift worker 28 33 14 10 8 3 3 65 20 3310

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 26 4 7 10 0 1 78 17 117
2017 Non-shift worker 43 31 9 9 7 1 0 74 16 3338
2014 Shift worker 51 29 13 5 1 0 1 80 7 94
2014 Non-shift worker 42 32 9 10 7 1 0 74 17 3312

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 37 11 7 7 0 1 75 14 118
2017 Non-shift worker 33 36 11 12 6 1 1 71 18 3334
2014 Shift worker 44 30 19 4 3 0 1 75 6 94
2014 Non-shift worker 27 38 13 12 6 2 2 68 18 3310
2011 Shift worker 26 44 14 6 5 5 1 74 11 213
2011 Non-shift worker 29 38 12 12 7 2 2 69 19 4566
2008 Shift worker 20 44 16 8 9 1 2 66 18 140
2008 Non-shift worker 24 37 13 14 8 2 2 64 23 4087

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 21 12 5 10 14 2 68 18 118
2017 Non-shift worker 30 30 13 10 8 8 2 66 20 3339
2014 Shift worker 30 28 10 13 3 9 8 70 19 94
2014 Non-shift worker 27 29 15 11 8 8 3 63 20 3311
2011 Shift worker 29 36 16 5 5 7 2 71 11 212
2011 Non-shift worker 31 29 13 11 8 6 2 65 21 4566
2008 Shift worker 23 37 13 9 8 7 2 66 19 140
2008 Non-shift worker 26 30 15 12 10 6 2 60 23 4088

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 21 16 16 11 21 2 45 35 118
2017 Non-shift worker 13 22 18 16 12 15 3 43 35 3340
2014 Shift worker 20 32 12 20 8 5 3 56 30 94
2014 Non-shift worker 11 24 18 18 14 11 3 42 37 3312

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 37 2 6 7 0 0 85 13 117
2017 Non-shift worker 42 37 7 9 5 0 0 80 14 3334
2014 Shift worker 57 31 6 3 2 0 0 88 5 94
2014 Non-shift worker 40 40 9 8 3 0 0 80 11 3311
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 23 17 4 4 0 0 74 8 119
2017 Non-shift worker 40 35 10 8 6 0 0 76 14 3342
2014 Shift worker 57 27 10 5 1 0 1 85 5 94
2014 Non-shift worker 36 36 13 9 6 0 0 72 15 3312
2011 Shift worker 38 38 15 5 4 0 0 76 9 212
2011 Non-shift worker 35 36 12 10 6 0 0 72 16 4567
2008 Shift worker 27 32 17 11 7 2 4 63 19 139
2008 Non-shift worker 26 34 13 14 12 1 1 61 26 4091

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 26 6 3 6 0 0 84 9 119
2017 Non-shift worker 47 29 11 6 5 2 0 77 11 3340
2014 Shift worker 51 34 12 1 2 1 0 85 3 94
2014 Non-shift worker 42 32 12 8 4 2 0 75 12 3308
2011 Shift worker 49 34 10 3 2 1 0 85 5 212
2011 Non-shift worker 43 31 12 7 5 2 1 76 12 4560
2008 Shift worker 34 40 10 6 6 2 1 77 13 141
2008 Non-shift worker 36 30 13 10 8 2 1 68 19 4092

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 30 8 3 8 0 0 81 11 119
2017 Non-shift worker 43 32 10 9 5 0 0 76 14 3338
2014 Shift worker 47 35 7 8 1 1 0 83 9 94
2014 Non-shift worker 38 34 12 10 5 1 0 72 15 3310
2011 Shift worker 43 35 10 8 4 0 0 78 12 212
2011 Non-shift worker 37 36 10 10 6 1 0 74 16 4565
2008 Shift worker 34 42 7 8 6 1 1 77 15 141
2008 Non-shift worker 31 34 11 12 11 1 0 65 23 4088

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 85 9 2 0 2 1 1 96 2 118
2017 Non-shift worker 80 11 3 2 1 0 3 94 3 3334
2014 Shift worker 79 16 0 1 1 0 2 97 2 93
2014 Non-shift worker 80 10 3 2 2 0 4 93 4 3311
2011 Shift worker 76 17 2 2 2 0 1 94 4 212
2011 Non-shift worker 79 11 4 2 2 0 3 93 4 4561
2008 Shift worker 71 13 5 4 1 0 5 89 5 141
2008 Non-shift worker 78 8 3 2 2 1 6 93 4 4083

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 19 5 2 8 3 6 84 11 119
2017 Non-shift worker 52 24 8 4 3 4 5 83 8 3339
2014 Shift worker 56 23 6 1 6 1 7 86 8 94
2014 Non-shift worker 49 26 8 4 4 3 6 82 9 3308
2011 Shift worker 46 28 12 4 4 3 2 79 9 212
2011 Non-shift worker 49 28 8 6 4 2 4 81 11 4563

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 26 9 2 7 0 0 82 9 119
2017 Non-shift worker 54 27 8 6 4 1 0 82 11 3342

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 25 8 0 8 1 0 84 8 119
2017 Non-shift worker 56 25 9 4 5 1 0 82 9 3342

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 61 22 7 3 7 0 0 83 10 118
2017 Non-shift worker 50 27 10 7 6 0 0 78 13 3332
2014 Shift worker 67 23 5 3 2 0 0 90 5 94
2014 Non-shift worker 47 29 11 8 5 0 0 76 13 3311
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 13 31 31 0 13 0 12 50 15 10
2017 Non-shift worker 18 35 17 11 6 5 9 61 20 1035
2014 Shift worker 0 38 8 46 0 8 0 41 50 11
2014 Non-shift worker 22 32 17 11 5 4 8 62 19 1095

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 35 8 3 8 10 1 79 12 119
2017 Non-shift worker 30 32 15 8 6 8 0 68 16 3340
2014 Shift worker 42 31 9 4 3 11 0 82 7 94
2014 Non-shift worker 23 33 18 10 6 11 0 62 18 3306
2011 Shift worker 25 32 17 11 4 12 0 64 17 210
2011 Non-shift worker 23 31 20 10 7 9 1 59 19 4558

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 35 13 5 9 6 0 71 15 117
2017 Non-shift worker 27 33 16 12 8 3 0 63 20 3337
2014 Shift worker 41 20 14 18 4 2 1 63 22 94
2014 Non-shift worker 18 32 19 16 12 3 0 51 29 3305
2011 Shift worker 19 40 21 9 6 6 0 62 15 210
2011 Non-shift worker 17 30 21 15 13 3 0 49 29 4558
2008 Shift worker 19 30 26 10 11 3 1 52 21 141
2008 Non-shift worker 14 27 20 18 18 2 0 42 38 4090

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 32 23 6 8 8 0 60 15 119
2017 Non-shift worker 20 31 19 15 8 6 0 54 26 3342
2014 Shift worker 35 18 11 22 11 4 0 55 34 94
2014 Non-shift worker 13 27 22 19 14 6 0 42 35 3304
2011 Shift worker 13 31 27 11 8 11 0 49 21 212
2011 Non-shift worker 10 30 20 22 13 5 0 42 37 4565
2008 Shift worker 5 27 29 21 11 6 1 34 34 141
2008 Non-shift worker 6 23 19 25 21 5 0 31 49 4087

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 34 12 9 12 7 1 65 22 119
2017 Non-shift worker 25 31 16 11 11 6 0 60 24 3341
2014 Shift worker 30 37 15 8 4 6 0 71 13 94
2014 Non-shift worker 16 27 18 17 15 6 0 46 35 3304
2011 Shift worker 18 31 25 9 8 9 0 54 18 212
2011 Non-shift worker 15 30 17 16 14 7 0 49 33 4569
2008 Shift worker 8 30 26 19 12 5 1 39 33 141
2008 Non-shift worker 9 24 19 20 19 9 0 36 43 4089

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 30 13 7 9 6 2 68 17 119
2017 Non-shift worker 19 34 18 15 10 4 0 56 25 3338
2014 Shift worker 34 28 13 5 11 10 0 68 17 94
2014 Non-shift worker 12 32 21 19 13 2 0 46 33 3304
2011 Shift worker 14 42 21 10 8 6 0 59 19 211
2011 Non-shift worker 12 33 18 21 13 3 0 46 35 4563
2008 Shift worker 14 35 22 16 9 3 1 51 26 141
2008 Non-shift worker 9 31 18 24 15 2 0 40 41 4090
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 37 18 4 2 5 0 74 7 119
2017 Non-shift worker 27 44 17 7 3 2 0 72 11 3330
2014 Shift worker 47 34 9 5 1 3 0 84 7 94
2014 Non-shift worker 21 41 20 10 6 2 0 64 16 3306
2011 Shift worker 21 43 18 7 5 6 0 69 12 213
2011 Non-shift worker 20 40 19 13 6 2 0 61 20 4565

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 44 6 3 3 5 2 87 6 118
2017 Non-shift worker 37 41 13 4 2 3 0 81 6 3330
2014 Shift worker 37 28 16 2 0 16 0 79 2 94
2014 Non-shift worker 34 43 12 5 2 4 0 80 7 3308
2011 Shift worker 22 50 19 1 1 5 2 77 3 211
2011 Non-shift worker 32 41 14 6 2 5 0 76 9 4560

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 42 11 6 6 2 0 76 12 119
2017 Non-shift worker 36 36 12 8 4 3 1 75 13 3330
2014 Shift worker 38 36 6 3 9 9 0 81 12 94
2014 Non-shift worker 32 37 13 10 5 3 1 72 15 3307
2011 Shift worker 26 39 18 8 3 6 1 70 11 213
2011 Non-shift worker 33 34 13 10 5 5 1 71 16 4559
2008 Shift worker 28 36 16 12 6 2 1 65 18 141
2008 Non-shift worker 24 35 14 13 8 5 1 63 23 4090

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 48 14 4 8 4 1 72 13 118
2017 Non-shift worker 27 37 18 9 5 4 1 67 14 3336
2014 Shift worker 21 39 15 10 1 5 8 70 13 94
2014 Non-shift worker 26 36 20 10 4 4 1 65 14 3304
2011 Shift worker 13 29 28 10 6 10 4 49 19 209
2011 Non-shift worker 20 36 20 11 6 5 1 60 18 4559

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 35 12 8 11 5 5 65 21 119
2017 Non-shift worker 20 28 16 13 12 9 3 55 28 3329
2014 Shift worker 23 27 16 7 10 2 15 61 21 94
2014 Non-shift worker 15 26 18 16 15 8 2 45 34 3306
2011 Shift worker 19 24 23 7 6 15 5 54 17 210
2011 Non-shift worker 14 23 19 16 13 13 3 43 35 4565

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 18 5 3 1 3 6 90 4 119
2017 Non-shift worker 61 19 7 4 2 1 6 87 6 3335
2014 Shift worker 63 19 1 1 1 2 11 95 3 94
2014 Non-shift worker 59 21 8 4 2 1 4 85 7 3309

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 78 14 2 2 0 2 3 96 2 119
2017 Non-shift worker 70 19 4 2 1 2 3 93 2 3335
2014 Shift worker 69 24 2 1 1 3 0 96 2 94
2014 Non-shift worker 68 19 5 2 1 2 3 91 3 3308
2011 Shift worker 61 25 6 4 2 0 2 88 6 212
2011 Non-shift worker 69 17 6 2 1 2 4 90 3 4560
2008 Shift worker 44 30 15 5 1 1 5 79 6 141
2008 Non-shift worker 67 18 7 2 1 2 4 90 3 4090

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 37 12 8 6 3 0 73 15 117
2017 Non-shift worker 23 33 16 14 11 3 1 58 26 3336
2014 Shift worker 34 31 13 15 2 3 1 68 18 94
2014 Non-shift worker 16 29 18 19 15 2 0 46 36 3305
2011 Shift worker 20 34 21 12 6 5 1 58 20 213
2011 Non-shift worker 19 33 17 16 13 2 1 53 29 4561
2008 Shift worker 12 30 27 21 7 1 2 44 29 140
2008 Non-shift worker 13 32 20 18 15 1 1 45 34 4088

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 27 18 7 13 2 7 58 22 118
2017 Non-shift worker 19 23 14 17 20 3 3 46 40 3340
2014 Shift worker 20 20 16 18 8 4 13 49 32 94
2014 Non-shift worker 12 20 15 18 31 2 2 34 51 3310
2011 Shift worker 14 27 19 14 17 4 5 45 35 213
2011 Non-shift worker 15 23 14 19 25 2 2 40 46 4560
2008 Shift worker 12 26 17 19 21 3 2 40 43 140
2008 Non-shift worker 12 25 14 20 26 2 1 39 48 4085

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 30 19 9 5 8 1 63 16 119
2017 Non-shift worker 21 37 20 10 6 5 1 61 18 3337

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 34 10 1 3 2 0 86 4 118
2017 Non-shift worker 42 37 12 3 2 3 0 81 6 3335
2014 Shift worker 52 28 7 0 1 10 1 90 2 94
2014 Non-shift worker 41 36 13 4 2 4 1 81 5 3305

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 58 28 6 4 2 2 0 88 6 119
2017 Non-shift worker 41 41 10 4 2 2 0 83 6 3330
2014 Shift worker 54 35 6 3 1 1 0 90 4 93
2014 Non-shift worker 38 39 13 5 3 3 0 79 8 3306
2011 Shift worker 37 39 17 2 1 5 0 79 3 212
2011 Non-shift worker 30 41 15 6 4 3 0 73 11 4568

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 30 5 3 4 1 0 87 7 119
2017 Non-shift worker 46 37 8 4 3 0 0 84 8 3339
2014 Shift worker 60 30 7 1 0 0 0 91 2 93
2014 Non-shift worker 42 38 10 6 3 1 0 80 9 3302
2011 Shift worker 44 36 16 3 2 0 0 79 5 210
2011 Non-shift worker 37 39 13 7 4 1 0 76 11 4559
2008 Shift worker 31 43 13 5 6 1 1 76 11 141
2008 Non-shift worker 26 40 15 11 7 1 0 66 18 4093

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 28 13 4 4 0 1 79 8 118
2017 Non-shift worker 39 34 15 7 5 0 0 73 12 3339
2014 Shift worker 44 35 17 2 2 1 0 79 3 94
2014 Non-shift worker 26 34 17 13 8 1 0 61 22 3308
2011 Shift worker 34 37 18 8 3 0 0 72 11 213
2011 Non-shift worker 27 36 19 11 6 1 0 64 17 4566

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 28 11 5 3 0 0 81 8 119
2017 Non-shift worker 38 36 13 8 4 0 0 74 13 3335
2014 Shift worker 35 43 15 5 1 1 0 78 6 94
2014 Non-shift worker 25 36 17 14 7 1 0 61 21 3305
2011 Shift worker 31 38 16 12 2 0 0 70 14 213
2011 Non-shift worker 26 38 17 13 6 1 0 64 19 4563
2008 Shift worker 25 36 22 11 4 1 1 62 15 140
2008 Non-shift worker 19 39 17 16 9 0 0 58 25 4088

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 14 23 4 6 9 2 62 12 119
2017 Non-shift worker 34 27 19 9 6 5 1 64 16 3337
2014 Shift worker 18 19 20 17 4 10 12 47 27 94
2014 Non-shift worker 28 27 19 12 8 4 2 59 21 3309
2011 Shift worker 29 32 21 10 4 3 1 63 14 213
2011 Non-shift worker 30 27 18 12 7 4 1 61 20 4568
2008 Shift worker 28 31 13 11 4 11 2 68 17 141
2008 Non-shift worker 20 31 19 14 9 5 1 54 25 4090
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 30 41 28 119
2017 Non-shift worker 28 40 32 3338
2014 Shift worker 30 37 33 94
2014 Non-shift worker 24 43 33 3308
2011 Shift worker 23 53 25 211
2011 Non-shift worker 26 44 29 4574

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 4 10 9 4 61 13 34
2017 Non-shift worker 16 19 21 5 34 5 885
2014 Shift worker 8 29 10 25 9999 29 26
2014 Non-shift worker 21 21 30 11 9999 17 783
2011 Shift worker 15 25 23 11 9999 27 48
2011 Non-shift worker 21 31 30 7 9999 11 1179
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 16 84 118
2017 Non-shift worker 18 82 3333
2014 Shift worker 7 93 94
2014 Non-shift worker 17 83 3304

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 21
2017 Non-shift worker 54 606
2014 Shift worker 79 13
2014 Non-shift worker 54 531

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 67 21
2017 Non-shift worker 57 606
2014 Non-shift worker 58 531

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 606
2014 Non-shift worker 7 531

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 21
2017 Non-shift worker 0 606
2014 Shift worker 0 13
2014 Non-shift worker 0 531

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 606
2014 Non-shift worker 4 531

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 21
2017 Non-shift worker 4 606
2014 Shift worker 0 13
2014 Non-shift worker 4 531

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 21
2017 Non-shift worker 4 606
2014 Shift worker 0 13
2014 Non-shift worker 4 531

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 47 21
2017 Non-shift worker 40 608
2014 Shift worker 72 13
2014 Non-shift worker 42 531

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 66 21
2017 Non-shift worker 41 608
2014 Non-shift worker 36 531

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 21
2017 Non-shift worker 46 608
2014 Non-shift worker 37 531

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 47 21
2017 Non-shift worker 38 608
2014 Shift worker 37 13
2014 Non-shift worker 31 531

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 21
2017 Non-shift worker 31 608
2014 Non-shift worker 27 531

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 57 21
2017 Non-shift worker 53 608
2014 Shift worker 30 13
2014 Non-shift worker 56 531

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 50 21
2017 Non-shift worker 30 608
2014 Shift worker 36 13
2014 Non-shift worker 29 531

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 21
2014 Shift worker 0 13
2014 Non-shift worker 1 531

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 608
2014 Shift worker 0 13
2014 Non-shift worker 9 531

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 608
2014 Shift worker 40 13
2014 Non-shift worker 12 531

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 44 21
2017 Non-shift worker 41 608
2014 Non-shift worker 38 531

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 21
2017 Non-shift worker 29 608
2014 Shift worker 38 13
2014 Non-shift worker 26 531

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 608
2014 Non-shift worker 14 531

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 57 21
2017 Non-shift worker 54 606
2014 Shift worker 63 13
2014 Non-shift worker 52 533

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 21
2017 Non-shift worker 25 606
2014 Non-shift worker 27 533

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 606
2014 Non-shift worker 8 533

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 21
2017 Non-shift worker 15 606
2014 Non-shift worker 17 533

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 606
2014 Non-shift worker 8 533

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 606
2014 Non-shift worker 5 533

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 606
2014 Non-shift worker 14 533

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 606
2014 Non-shift worker 8 533

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 21
2017 Non-shift worker 29 606
2014 Non-shift worker 28 533

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 580
2014 Non-shift worker 10 503

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 21 580
2014 Non-shift worker 21 503

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 580
2014 Shift worker 0 11
2014 Non-shift worker 9 503

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 580
2014 Non-shift worker 8 503

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 580
2014 Non-shift worker 9 503

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 580
2014 Shift worker 0 11
2014 Non-shift worker 7 503

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 580
2014 Shift worker 0 11
2014 Non-shift worker 5 503

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 580
2014 Shift worker 0 11
2014 Non-shift worker 11 503

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 580
2014 Non-shift worker 10 503

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 580
2014 Shift worker 0 11
2014 Non-shift worker 29 503

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 580
2014 Shift worker 0 11
2014 Non-shift worker 7 503

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 20
2017 Non-shift worker 44 580
2014 Shift worker 41 11
2014 Non-shift worker 44 503

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 20
2017 Non-shift worker 2 580
2014 Shift worker 0 11
2014 Non-shift worker 1 503

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 20
2017 Non-shift worker 55 580
2014 Non-shift worker 55 503

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 580

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 580
2014 Shift worker 0 11
2014 Non-shift worker 14 503

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 90 10 21
2017 Non-shift worker 93 7 607

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 15 15 5 5 25 6 62 15 119
2017 Non-shift worker 17 20 17 7 7 24 8 54 21 3340
2014 Shift worker 19 15 13 2 3 33 16 65 10 94
2014 Non-shift worker 15 20 19 7 7 28 6 52 20 3307

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 36 14 4 3 6 0 78 8 119
2017 Non-shift worker 31 33 15 7 5 8 1 71 13 3335
2014 Shift worker 43 28 12 2 0 14 1 83 3 94
2014 Non-shift worker 25 34 18 6 4 11 1 67 12 3307
2011 Shift worker 29 41 13 4 2 12 0 79 6 213
2011 Non-shift worker 29 38 17 6 3 7 0 72 10 4569
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 30 15 9 7 12 8 62 20 118
2017 Non-shift worker 26 46 9 6 3 4 6 80 10 3337
2014 Shift worker 5 35 25 0 7 1 26 55 10 94
2014 Non-shift worker 23 52 11 6 1 3 3 80 8 3308
2011 Shift worker 15 45 18 10 2 5 5 66 13 211
2011 Non-shift worker 23 53 10 7 2 2 3 80 9 4565
2008 Shift worker 17 49 21 9 3 1 1 66 12 141
2008 Non-shift worker 23 51 10 7 3 1 4 79 11 4092

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 24 18 6 4 27 11 55 16 117
2017 Non-shift worker 12 25 20 7 4 22 9 54 17 3335
2014 Shift worker 10 27 10 7 1 15 30 68 13 94
2014 Non-shift worker 9 24 23 11 5 21 6 46 22 3306
2011 Shift worker 8 27 25 7 3 18 10 50 15 213
2011 Non-shift worker 9 24 23 10 6 22 6 46 22 4564

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 27 7 2 3 18 9 83 8 119
2017 Non-shift worker 36 30 11 3 2 11 6 80 7 3335
2014 Shift worker 27 31 4 1 1 10 27 91 3 94
2014 Non-shift worker 35 34 13 4 2 10 3 78 6 3306
2011 Shift worker 31 37 11 4 1 11 5 81 5 212
2011 Non-shift worker 34 35 12 4 2 10 3 80 6 4566
2008 Shift worker 31 45 12 4 0 6 1 82 4 141
2008 Non-shift worker 30 39 13 4 2 9 3 78 7 4087

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 27 6 3 3 22 9 83 9 119
2017 Non-shift worker 29 32 13 3 2 13 7 77 7 3327
2014 Shift worker 19 24 12 2 0 10 33 75 4 94
2014 Non-shift worker 26 34 16 5 3 13 3 72 9 3305
2011 Shift worker 24 37 17 2 1 13 5 74 5 213
2011 Non-shift worker 25 35 16 5 3 13 3 71 10 4561
2008 Shift worker 27 47 14 6 2 3 1 77 9 141
2008 Non-shift worker 23 34 16 10 4 8 3 65 16 4087
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 9 91 119
2017 Non-shift worker 7 93 3333
2014 Non-shift worker 6 94 3299

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 45 223
2014 Non-shift worker 40 202

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 93 12
2017 Non-shift worker 77 223
2014 Non-shift worker 76 202

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 5 223
2014 Non-shift worker 5 202

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 0 223

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 223
2014 Non-shift worker 5 202

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 5 223
2014 Non-shift worker 4 202

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 7 223
2014 Non-shift worker 8 202

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 223
2014 Non-shift worker 16 201

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 223
2014 Non-shift worker 16 201

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 223
2014 Non-shift worker 8 201

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 6 223
2014 Non-shift worker 4 201

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 27 223
2014 Non-shift worker 21 201

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 37 223
2014 Non-shift worker 27 201

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 4 223
2014 Non-shift worker 0 201

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 11 223
2014 Non-shift worker 7 201

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 223
2014 Non-shift worker 12 201

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 17 223
2014 Non-shift worker 15 201

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 223
2014 Non-shift worker 30 201

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 32 224
2014 Non-shift worker 27 203

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 14 224
2014 Non-shift worker 14 203

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 5 224
2014 Non-shift worker 6 203

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 224
2014 Non-shift worker 17 203

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 4 224
2014 Non-shift worker 4 203

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 5 224
2014 Non-shift worker 6 203

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 5 224
2014 Non-shift worker 12 203

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 224
2014 Non-shift worker 3 203

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 80 12
2017 Non-shift worker 52 224
2014 Non-shift worker 50 203

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2014 Non-shift worker 8 191

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 13 213
2014 Non-shift worker 13 191

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 3 213
2014 Non-shift worker 5 191

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2014 Non-shift worker 4 191

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 4 213

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 4 213
2014 Non-shift worker 3 191

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 11 213
2014 Non-shift worker 6 191

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 213
2014 Non-shift worker 9 191

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 13 213
2014 Non-shift worker 7 191

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 213
2014 Non-shift worker 25 191

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 9 213
2014 Non-shift worker 8 191

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 44 12
2017 Non-shift worker 43 213
2014 Non-shift worker 41 191

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12
2017 Non-shift worker 4 213

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 94 12
2017 Non-shift worker 68 213
2014 Non-shift worker 67 191

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 213
2014 Non-shift worker 14 191

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 94 6 12
2017 Non-shift worker 91 9 227

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 17 15 2 3 29 4 69 8 119
2017 Non-shift worker 19 20 18 3 3 31 8 63 9 3336
2014 Shift worker 20 18 9 1 1 34 16 77 5 94
2014 Non-shift worker 16 19 20 3 2 33 6 58 9 3308

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 35 9 2 3 12 1 84 6 119
2017 Non-shift worker 35 35 14 3 2 10 1 79 6 3326
2014 Shift worker 42 28 13 2 0 13 2 83 2 94
2014 Non-shift worker 29 34 18 4 2 13 1 73 6 3308
2011 Shift worker 31 42 16 2 0 10 0 81 2 213
2011 Non-shift worker 34 38 15 4 2 8 0 78 6 4564
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 20 19 18 13 2 2 49 32 119
2017 Non-shift worker 23 27 20 14 14 0 1 51 29 3335

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 40 16 8 4 0 0 72 11 119
2017 Non-shift worker 21 31 26 13 8 0 1 52 21 3335

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 32 12 8 3 1 2 76 12 119
2017 Non-shift worker 29 33 20 10 5 1 2 64 15 3325

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 23 15 11 6 0 1 68 17 119
2017 Non-shift worker 25 27 22 14 9 1 2 54 23 3335

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 27 10 3 0 1 4 87 3 118
2017 Non-shift worker 44 27 13 6 3 1 7 77 10 3332

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 25 21 7 3 0 0 69 10 119
2017 Non-shift worker 28 33 22 10 7 0 1 61 16 3327

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 32 15 4 3 1 1 78 7 119
2017 Non-shift worker 29 35 21 9 5 1 2 65 14 3326

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 30 10 8 5 0 1 76 13 119
2017 Non-shift worker 27 36 22 9 4 1 2 64 14 3324

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 26 21 11 4 0 2 63 15 119
2017 Non-shift worker 31 32 20 10 5 1 1 64 16 3324

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 31 17 3 3 0 0 76 7 117
2017 Non-shift worker 32 35 18 9 3 1 1 69 13 3320

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 26 12 6 3 0 0 79 9 119
2017 Non-shift worker 55 26 11 4 2 0 1 82 6 3335

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 71 16 3 2 4 1 2 90 7 119
2017 Non-shift worker 72 13 7 3 3 0 2 87 7 3333

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 61 20 9 3 5 0 2 82 8 118
2017 Non-shift worker 50 29 12 5 3 0 1 80 8 3334

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 72 10 8 1 9 0 0 82 11 119
2017 Non-shift worker 58 22 9 5 4 0 1 81 10 3337

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 7 4 1 1 0 19 93 2 119
2017 Non-shift worker 55 15 6 2 1 0 20 87 4 3321

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 77 11 4 1 1 2 4 94 1 118
2017 Non-shift worker 70 17 4 1 1 0 7 93 2 3313

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 64 17 9 7 2 0 1 82 9 118
2017 Non-shift worker 62 20 7 4 4 1 3 85 8 3334

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 28 13 2 0 1 0 85 2 119
2017 Non-shift worker 48 32 12 4 2 0 2 81 6 3329

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 37 28 8 2 0 1 62 10 119
2017 Non-shift worker 13 34 36 13 4 0 0 47 17 3338

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 7 25 31 29 0 1 61 14 118
2017 Non-shift worker 7 17 40 24 11 0 0 35 24 3330

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 33 13 12 4 8 1 68 18 119
2017 Non-shift worker 25 45 14 8 4 4 0 73 12 3335

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 37 17 5 7 3 0 69 13 119
2017 Non-shift worker 20 41 17 13 7 2 0 62 20 3339
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 10 90 118
2017 Non-shift worker 14 86 3334
2014 Shift worker 11 89 94
2014 Non-shift worker 13 87 3299

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 70 30 15
2017 Non-shift worker 78 22 504
2014 Shift worker 79 21 16
2014 Non-shift worker 74 26 413

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 30 15 0 0 0 7 84 0 10
2017 Non-shift worker 50 34 3 7 4 0 1 85 12 404
2014 Shift worker 20 52 23 5 0 0 0 72 5 12
2014 Non-shift worker 51 33 5 7 3 0 0 85 10 323
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 18 23 18 11 2 0 29 71 118
2017 Non-shift worker 30 24 18 11 10 5 1 32 68 3342

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 82
2017 Non-shift worker 20 2100

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 82
2017 Non-shift worker 36 2100

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 82
2017 Non-shift worker 21 2100

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 82
2017 Non-shift worker 36 2100

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 2 82
2017 Non-shift worker 5 2100

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 82
2017 Non-shift worker 44 2100

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 5 53 11 8 5 18 81
2017 Non-shift worker 7 51 18 8 4 12 2054

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 31 13 16 12 5 7 54 31 85
2017 Non-shift worker 14 26 16 16 18 2 8 44 38 2115

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 13 14 26 30 2 8 22 62 85
2017 Non-shift worker 3 11 13 19 43 3 7 16 69 2114
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