2017 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 47 5 12 5 0 0 79 17 688
2017 Does not provide services to public 38 47 4 8 3 0 0 85 11 2775
2014 Provides services to public 37 41 8 11 3 0 0 78 15 701
2014 Does not provide services to public 38 45 5 8 4 0 0 83 12 2696
2011 Provides services to public 38 44 5 9 4 0 0 83 13 1178
2011 Does not provide services to public 38 46 4 8 3 0 0 84 12 3620
2008 Provides services to public 31 48 4 11 5 0 0 80 16 1298
2008 Does not provide services to public 32 47 5 12 4 0 0 79 16 2924

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 67 23 5 3 2 0 0 90 5 685
2017 Does not provide services to public 72 19 4 2 1 1 1 93 3 2769
2014 Provides services to public 69 21 4 3 1 0 1 91 5 701
2014 Does not provide services to public 70 20 5 3 1 0 2 92 4 2696
2011 Provides services to public 69 21 4 2 1 1 3 92 4 1174
2011 Does not provide services to public 75 17 3 3 1 0 2 93 4 3625
2008 Provides services to public 70 21 4 3 1 0 1 92 4 1293
2008 Does not provide services to public 72 18 4 3 1 0 2 92 4 2919

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 18 5 6 3 0 0 86 9 685
2017 Does not provide services to public 73 15 4 4 2 0 2 89 6 2772
2014 Provides services to public 63 20 4 8 3 0 2 85 11 701
2014 Does not provide services to public 67 18 5 6 2 0 2 87 8 2695
2011 Provides services to public 67 18 4 5 3 0 3 87 8 1176
2011 Does not provide services to public 70 15 4 6 3 0 2 87 9 3624
2008 Provides services to public 67 16 4 6 4 0 2 85 10 1299
2008 Does not provide services to public 71 16 4 5 3 0 2 88 8 2922

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 38 7 10 5 0 0 79 14 684
2017 Does not provide services to public 48 34 5 9 4 0 0 82 13 2773
2014 Provides services to public 41 38 5 10 5 0 1 80 15 700
2014 Does not provide services to public 47 35 6 8 4 0 0 82 12 2696
2011 Provides services to public 43 37 8 9 3 0 0 80 12 1176
2011 Does not provide services to public 46 36 7 8 4 0 0 81 12 3608

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 43 10 12 5 0 0 73 17 686
2017 Does not provide services to public 35 39 10 10 4 0 0 75 14 2771
2014 Provides services to public 28 40 11 13 8 0 0 68 21 700
2014 Does not provide services to public 29 38 13 14 6 0 1 67 20 2696
2011 Provides services to public 31 37 14 12 4 0 2 69 16 1173
2011 Does not provide services to public 28 39 15 11 5 0 1 68 17 3617
2008 Provides services to public 19 43 16 14 7 0 1 63 21 1299
2008 Does not provide services to public 23 42 16 13 5 0 1 66 18 2923

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 39 9 5 3 0 0 83 7 685
2017 Does not provide services to public 47 36 9 5 3 0 0 83 8 2770
2014 Provides services to public 42 36 11 7 4 0 0 78 11 701
2014 Does not provide services to public 41 38 10 7 3 0 0 80 10 2697
2011 Provides services to public 49 35 8 5 3 0 0 84 8 1176
2011 Does not provide services to public 45 37 8 6 3 0 0 82 9 3623
2008 Provides services to public 39 40 11 7 4 0 0 79 10 1298
2008 Does not provide services to public 39 41 10 7 4 0 0 80 10 2924

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 35 7 5 2 0 0 86 7 683
2017 Does not provide services to public 52 34 6 5 2 0 0 87 7 2769
2014 Provides services to public 46 36 9 6 3 0 0 82 9 700
2014 Does not provide services to public 46 37 8 7 2 0 0 83 9 2696
2011 Provides services to public 52 36 5 5 3 0 0 88 7 1174
2011 Does not provide services to public 49 37 6 5 3 0 0 86 9 3619
2008 Provides services to public 44 40 8 5 3 0 0 84 8 1300
2008 Does not provide services to public 46 40 6 5 3 0 0 86 7 2924

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 35 6 6 1 0 0 86 7 682
2017 Does not provide services to public 56 34 5 3 2 0 0 90 5 2764
2014 Provides services to public 45 39 7 7 2 0 0 84 9 699
2014 Does not provide services to public 52 35 6 4 2 0 0 88 6 2694

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 34 11 7 6 0 0 76 13 683
2017 Does not provide services to public 45 33 10 7 4 1 1 79 11 2765
2014 Provides services to public 40 34 11 8 6 0 0 74 14 701
2014 Does not provide services to public 41 34 12 8 4 1 1 75 12 2697
2011 Provides services to public 40 38 11 7 4 1 0 78 11 1174
2011 Does not provide services to public 42 37 9 7 3 0 1 80 11 3621

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 24 14 9 15 3 13 54 29 683
2017 Does not provide services to public 30 21 11 11 11 3 14 61 26 2769
2014 Provides services to public 19 17 13 13 20 3 16 44 40 701
2014 Does not provide services to public 26 20 11 13 14 2 13 54 32 2698
2011 Provides services to public 28 23 11 12 16 2 8 56 32 1171
2011 Does not provide services to public 26 22 10 14 14 2 12 56 33 3618
2008 Provides services to public 30 21 8 13 18 1 9 57 34 1299
2008 Does not provide services to public 26 23 9 14 17 2 9 55 35 2922

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 47 10 6 4 0 0 79 11 687
2017 Does not provide services to public 37 43 9 7 4 0 0 80 11 2776
2014 Provides services to public 33 40 12 9 6 0 0 73 15 701
2014 Does not provide services to public 31 45 10 9 5 0 0 76 14 2698
2011 Provides services to public 38 40 10 8 4 0 0 78 12 1175
2011 Does not provide services to public 36 42 10 8 4 0 0 78 12 3619
2008 Provides services to public 32 43 10 9 5 0 0 75 14 1282
2008 Does not provide services to public 32 43 11 8 5 0 0 76 13 2908

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 35 14 13 10 1 0 62 24 687
2017 Does not provide services to public 29 37 13 12 8 1 0 67 20 2770
2014 Provides services to public 20 33 20 14 13 0 0 53 27 699
2014 Does not provide services to public 24 33 18 16 9 0 0 58 24 2699
2011 Provides services to public 21 39 15 14 10 0 0 61 24 1177
2011 Does not provide services to public 24 39 15 13 8 1 0 63 22 3622

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 44 11 8 5 0 0 76 14 686
2017 Does not provide services to public 33 43 11 10 4 0 0 76 14 2773

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 40 10 6 4 0 0 80 10 686
2017 Does not provide services to public 41 40 10 6 2 0 0 82 9 2771
2014 Provides services to public 35 41 13 6 5 0 0 77 11 701
2014 Does not provide services to public 33 42 14 7 3 1 0 76 10 2699
2011 Provides services to public 34 43 10 7 4 1 0 78 11 1178
2011 Does not provide services to public 33 43 13 7 3 1 0 77 10 3622
2008 Provides services to public 36 42 10 6 5 1 0 79 11 1295
2008 Does not provide services to public 33 41 13 7 4 1 0 75 12 2926

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 38 13 10 9 0 0 68 19 685
2017 Does not provide services to public 32 39 12 9 7 0 0 71 17 2773

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 35 9 3 2 0 0 87 4 686
2017 Does not provide services to public 54 33 8 3 1 0 0 88 5 2765
2014 Provides services to public 67 25 5 2 1 0 0 92 3 701
2014 Does not provide services to public 59 29 8 3 1 0 0 88 4 2695
2011 Provides services to public 63 28 6 2 1 0 0 91 3 1173
2011 Does not provide services to public 57 31 7 3 2 0 0 89 4 3618

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 39 11 9 6 0 0 73 15 681
2017 Does not provide services to public 33 42 11 9 5 0 0 75 14 2763
2014 Provides services to public 22 43 8 17 10 0 0 65 27 700
2014 Does not provide services to public 25 42 13 11 8 0 1 67 19 2699
2011 Provides services to public 34 42 10 9 5 0 0 76 14 1174
2011 Does not provide services to public 32 41 11 10 5 0 0 74 15 3618

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 34 12 8 7 0 0 73 15 685
2017 Does not provide services to public 39 37 12 7 4 0 0 76 12 2762
2014 Provides services to public 29 40 12 10 9 0 0 69 19 700
2014 Does not provide services to public 33 37 13 9 6 0 1 71 16 2700

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 36 13 11 5 0 0 71 16 684
2017 Does not provide services to public 34 38 14 8 5 0 1 73 13 2764
2014 Provides services to public 28 37 15 11 8 1 0 65 20 700
2014 Does not provide services to public 28 38 15 11 7 1 1 67 18 2699
2011 Provides services to public 33 39 12 11 5 0 0 73 15 1175
2011 Does not provide services to public 33 41 13 7 4 1 1 75 11 3618

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 41 9 5 3 0 0 83 8 683
2017 Does not provide services to public 44 38 9 5 3 0 0 83 8 2765
2014 Provides services to public 41 38 11 6 3 0 0 79 9 700
2014 Does not provide services to public 40 40 12 6 3 0 0 80 8 2697
2011 Provides services to public 45 40 8 5 2 0 0 84 7 1175
2011 Does not provide services to public 42 41 9 5 2 0 0 83 8 3621
2008 Provides services to public 40 42 8 7 3 0 0 82 10 1295
2008 Does not provide services to public 38 44 9 6 3 0 0 82 9 2923

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 33 18 8 5 0 1 69 13 687
2017 Does not provide services to public 36 37 15 6 3 0 1 75 10 2772
2014 Provides services to public 38 31 16 9 5 0 0 70 15 701
2014 Does not provide services to public 34 38 16 8 4 0 1 72 11 2699
2011 Provides services to public 31 31 20 11 6 0 2 62 17 1175
2011 Does not provide services to public 31 38 18 8 4 0 1 70 12 3622
2008 Provides services to public 25 35 23 11 5 1 1 61 16 1296
2008 Does not provide services to public 26 38 21 10 4 0 1 65 14 2922

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 19 38 22 11 1 3 34 27 685
2017 Does not provide services to public 5 18 38 22 12 1 3 36 24 2762
2014 Provides services to public 9 27 35 21 5 0 3 27 37 695
2014 Does not provide services to public 9 26 39 18 6 1 2 24 36 2693
2011 Provides services to public 11 26 36 16 8 1 3 25 38 1172
2011 Does not provide services to public 9 25 38 17 7 1 2 25 35 3614
2008 Provides services to public 14 31 35 15 4 0 1 18 46 1292
2008 Does not provide services to public 13 29 37 15 6 1 1 21 42 2920

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 16 25 26 20 2 3 49 24 680
2017 Does not provide services to public 5 13 27 26 22 3 4 53 19 2762
2014 Provides services to public 15 21 33 15 9 4 2 26 39 700
2014 Does not provide services to public 13 21 32 19 10 3 2 31 35 2689
2011 Provides services to public 14 22 27 20 11 3 4 33 38 1167
2011 Does not provide services to public 9 18 31 24 12 3 3 38 29 3610
2008 Provides services to public 21 25 28 16 6 1 2 23 48 1290
2008 Does not provide services to public 17 24 30 17 9 2 2 26 42 2914

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 26 27 14 8 2 2 23 49 684
2017 Does not provide services to public 16 25 28 13 11 2 4 26 44 2765
2014 Provides services to public 31 25 23 12 4 1 4 17 59 698
2014 Does not provide services to public 28 26 25 10 7 2 2 18 56 2690
2011 Provides services to public 27 30 24 9 5 1 4 15 60 1170
2011 Does not provide services to public 23 27 27 13 7 1 2 20 51 3610
2008 Provides services to public 29 29 27 9 3 1 2 13 59 1291
2008 Does not provide services to public 23 28 28 12 5 1 2 18 53 2913

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 15 33 27 13 1 3 41 24 681
2017 Does not provide services to public 6 12 31 27 19 1 4 49 18 2754
2014 Provides services to public 10 18 30 22 13 2 4 38 30 698
2014 Does not provide services to public 8 15 35 27 11 1 3 40 23 2686
2011 Provides services to public 9 19 34 23 10 2 4 35 30 1169
2011 Does not provide services to public 8 16 37 27 10 1 2 38 24 3607
2008 Provides services to public 11 20 36 24 7 1 2 32 31 1292
2008 Does not provide services to public 9 16 38 25 9 1 2 34 26 2915

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 23 27 20 13 1 3 34 38 681
2017 Does not provide services to public 10 17 28 22 16 2 4 41 29 2762
2014 Provides services to public 25 25 26 14 8 1 2 22 52 697
2014 Does not provide services to public 19 25 29 16 7 1 3 24 45 2694
2011 Provides services to public 21 25 28 15 6 2 3 23 48 1170
2011 Does not provide services to public 16 25 30 18 8 1 2 27 42 3615
2008 Provides services to public 21 25 28 17 6 1 2 23 47 1296
2008 Does not provide services to public 21 26 28 15 7 1 2 23 48 2913

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 15 29 24 17 2 6 45 24 682
2017 Does not provide services to public 6 12 23 26 23 3 8 54 20 2758
2014 Provides services to public 11 15 24 24 17 2 8 45 29 699
2014 Does not provide services to public 8 12 27 27 16 3 8 48 22 2688
2011 Provides services to public 9 16 28 24 14 3 7 41 27 1166
2011 Does not provide services to public 7 15 28 26 15 3 6 45 24 3611
2008 Provides services to public 13 23 28 20 10 2 4 32 38 1295
2008 Does not provide services to public 11 20 29 23 11 2 5 36 33 2920

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 23 30 13 10 2 3 25 43 684
2017 Does not provide services to public 13 21 31 13 13 3 6 29 37 2765
2014 Provides services to public 28 20 28 10 9 2 3 20 51 699
2014 Does not provide services to public 21 24 29 13 8 2 3 22 47 2691
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 69 15 7 5 3 0 2 86 7 685
2017 Does not provide services to public 73 12 5 4 2 1 4 89 6 2772
2014 Provides services to public 70 12 6 4 3 0 4 86 7 701
2014 Does not provide services to public 73 12 4 4 2 0 4 89 6 2695
2011 Provides services to public 68 15 5 4 3 0 4 88 7 1177
2011 Does not provide services to public 71 14 4 5 3 0 3 88 7 3617
2008 Provides services to public 64 12 6 4 5 0 8 83 10 1300
2008 Does not provide services to public 69 12 5 3 3 1 7 88 7 2926

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 31 17 10 12 3 3 59 23 686
2017 Does not provide services to public 27 30 15 10 8 5 5 63 20 2774
2014 Provides services to public 30 33 12 10 10 2 3 67 21 701
2014 Does not provide services to public 29 33 15 10 7 3 3 66 18 2698

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 33 9 9 9 1 0 73 18 684
2017 Does not provide services to public 44 30 9 9 7 1 0 75 16 2772
2014 Provides services to public 43 31 8 7 10 0 0 75 17 702
2014 Does not provide services to public 42 32 9 10 6 1 0 75 16 2699

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 35 12 13 8 1 1 67 21 683
2017 Does not provide services to public 34 37 10 11 6 1 1 72 17 2771
2014 Provides services to public 27 39 10 11 9 1 2 68 21 701
2014 Does not provide services to public 29 38 14 11 5 2 2 69 17 2698
2011 Provides services to public 29 36 11 14 8 1 1 67 22 1176
2011 Does not provide services to public 28 39 12 11 6 2 2 70 18 3621
2008 Provides services to public 21 36 13 16 9 2 2 60 27 1301
2008 Does not provide services to public 26 37 13 13 7 2 2 66 21 2920

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 33 14 10 9 5 2 65 20 686
2017 Does not provide services to public 30 29 12 10 8 9 2 67 19 2772
2014 Provides services to public 25 31 14 11 10 6 3 61 23 701
2014 Does not provide services to public 28 29 15 11 7 8 3 64 20 2699
2011 Provides services to public 29 29 13 12 10 5 1 62 23 1173
2011 Does not provide services to public 32 29 13 10 8 6 2 66 19 3623
2008 Provides services to public 22 29 15 14 13 5 2 56 28 1301
2008 Does not provide services to public 27 30 15 11 9 6 2 62 21 2921

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 26 17 18 16 11 2 41 39 686
2017 Does not provide services to public 14 21 18 16 11 16 4 44 34 2773
2014 Provides services to public 14 25 14 20 16 8 2 44 40 701
2014 Does not provide services to public 11 24 19 17 14 11 4 42 36 2700

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 41 7 10 5 0 0 78 15 687
2017 Does not provide services to public 44 36 7 9 5 0 0 80 13 2766
2014 Provides services to public 37 40 9 9 4 0 0 77 13 701
2014 Does not provide services to public 42 39 9 7 3 0 0 82 10 2699
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 34 11 8 7 1 0 74 15 688
2017 Does not provide services to public 41 35 10 8 5 0 0 76 13 2774
2014 Provides services to public 35 33 15 9 8 0 0 68 17 702
2014 Does not provide services to public 38 36 12 9 5 0 0 74 14 2699
2011 Provides services to public 33 38 12 10 6 0 1 72 16 1178
2011 Does not provide services to public 36 36 12 9 6 0 0 72 15 3620
2008 Provides services to public 25 35 13 14 12 0 1 60 26 1300
2008 Does not provide services to public 27 33 14 14 11 1 1 61 25 2924

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 45 31 11 5 6 1 0 77 11 688
2017 Does not provide services to public 48 29 10 7 5 2 0 78 11 2772
2014 Provides services to public 41 29 12 9 7 2 0 72 16 700
2014 Does not provide services to public 43 33 12 7 3 2 0 77 11 2697
2011 Provides services to public 40 32 13 8 5 1 0 73 13 1175
2011 Does not provide services to public 44 31 11 6 4 2 1 78 11 3616
2008 Provides services to public 35 31 12 10 9 2 0 68 20 1300
2008 Does not provide services to public 37 30 13 10 7 2 1 69 18 2927

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 31 10 8 7 1 0 75 15 688
2017 Does not provide services to public 44 32 10 9 5 0 0 76 14 2770
2014 Provides services to public 39 30 13 10 7 1 0 70 17 701
2014 Does not provide services to public 39 35 12 10 4 0 0 74 14 2698
2011 Provides services to public 36 37 11 10 6 0 0 73 16 1176
2011 Does not provide services to public 38 36 10 10 5 1 0 75 16 3620
2008 Provides services to public 30 33 14 12 10 0 1 64 22 1299
2008 Does not provide services to public 32 34 10 12 11 1 0 67 23 2924

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 78 14 3 2 2 0 2 94 4 688
2017 Does not provide services to public 81 11 3 2 1 0 3 95 3 2765
2014 Provides services to public 77 11 3 3 2 0 4 91 5 701
2014 Does not provide services to public 81 10 3 1 2 0 3 94 3 2698
2011 Provides services to public 75 12 4 1 2 0 4 91 4 1175
2011 Does not provide services to public 79 10 3 2 2 0 3 93 4 3617
2008 Provides services to public 74 9 4 2 3 1 7 90 6 1298
2008 Does not provide services to public 80 8 2 2 2 1 6 94 4 2920

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 24 9 6 3 3 5 81 10 687
2017 Does not provide services to public 52 24 7 4 3 4 5 84 8 2772
2014 Provides services to public 48 26 9 4 5 3 6 80 10 702
2014 Does not provide services to public 50 25 8 4 4 3 6 83 8 2694
2011 Provides services to public 47 31 9 5 4 2 4 82 9 1174
2011 Does not provide services to public 49 27 8 6 4 3 4 81 11 3620

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 27 9 6 5 0 1 80 11 687
2017 Does not provide services to public 54 27 7 6 4 1 0 82 10 2775

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 25 10 4 5 1 0 81 9 687
2017 Does not provide services to public 56 25 9 4 5 2 0 83 8 2775

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 24 11 8 5 0 0 75 14 685
2017 Does not provide services to public 51 28 9 7 6 0 0 79 12 2766
2014 Provides services to public 46 29 12 7 6 0 0 75 13 702
2014 Does not provide services to public 49 28 10 8 4 0 0 78 12 2698
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 14 40 15 12 7 4 7 62 22 216
2017 Does not provide services to public 19 33 17 10 7 5 9 61 20 830
2014 Provides services to public 22 29 16 16 8 5 4 56 27 223
2014 Does not provide services to public 22 32 17 11 5 4 9 63 18 880

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 15 9 7 5 0 66 18 688
2017 Does not provide services to public 31 32 14 8 6 9 1 69 15 2772
2014 Provides services to public 26 33 16 11 7 6 0 63 20 701
2014 Does not provide services to public 23 32 18 9 5 12 0 64 16 2696
2011 Provides services to public 23 30 21 11 7 7 1 58 19 1171
2011 Does not provide services to public 23 31 19 10 7 10 1 60 19 3614

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 36 14 13 9 2 0 62 23 687
2017 Does not provide services to public 28 33 17 11 8 4 0 63 19 2768
2014 Provides services to public 21 32 16 17 13 1 0 54 30 699
2014 Does not provide services to public 19 31 20 17 11 3 0 52 28 2697
2011 Provides services to public 18 29 22 16 14 2 1 48 30 1172
2011 Does not provide services to public 17 31 21 15 12 3 0 50 28 3613
2008 Provides services to public 14 28 17 17 21 2 0 43 39 1301
2008 Does not provide services to public 14 27 21 18 17 3 0 42 36 2924

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 35 18 15 10 3 0 54 27 688
2017 Does not provide services to public 20 30 20 15 8 7 0 54 25 2774
2014 Provides services to public 15 27 20 17 16 5 0 45 35 699
2014 Does not provide services to public 13 26 21 20 13 6 0 42 35 2696
2011 Provides services to public 10 27 20 22 16 4 0 39 39 1176
2011 Does not provide services to public 10 31 20 21 12 6 0 43 36 3620
2008 Provides services to public 6 24 18 24 23 4 0 32 50 1301
2008 Does not provide services to public 5 23 20 26 20 6 0 31 48 2921

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 34 14 10 15 4 0 60 25 686
2017 Does not provide services to public 26 30 16 12 10 6 0 60 24 2775
2014 Provides services to public 19 27 17 15 18 4 0 48 35 700
2014 Does not provide services to public 16 28 18 17 14 7 0 47 34 2695
2011 Provides services to public 15 29 18 15 17 6 0 47 34 1177
2011 Does not provide services to public 16 30 17 16 13 7 0 50 32 3622
2008 Provides services to public 9 24 18 20 21 8 0 36 44 1301
2008 Does not provide services to public 9 24 20 20 18 9 0 36 42 2923

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 37 18 14 11 2 0 56 26 686
2017 Does not provide services to public 20 33 18 14 10 5 1 56 25 2772
2014 Provides services to public 13 37 19 17 13 2 0 51 30 699
2014 Does not provide services to public 14 31 20 19 13 3 0 46 33 2695
2011 Provides services to public 12 31 19 22 13 3 0 44 36 1174
2011 Does not provide services to public 12 34 18 20 12 3 0 48 34 3618
2008 Provides services to public 10 32 17 23 16 2 0 43 39 1298
2008 Does not provide services to public 8 30 19 25 15 3 0 40 41 2927
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 46 17 7 4 1 0 72 11 685
2017 Does not provide services to public 27 44 17 7 3 2 0 72 10 2765
2014 Provides services to public 25 41 19 9 6 1 0 66 15 702
2014 Does not provide services to public 22 41 19 10 5 3 0 65 15 2693
2011 Provides services to public 21 39 19 12 7 2 0 61 19 1173
2011 Does not provide services to public 20 40 19 13 6 2 0 62 19 3623

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 44 13 5 3 2 0 78 8 686
2017 Does not provide services to public 38 40 12 4 1 3 1 81 6 2763
2014 Provides services to public 37 42 11 5 3 3 0 81 8 701
2014 Does not provide services to public 33 42 13 4 2 5 0 80 6 2696
2011 Provides services to public 32 40 15 7 2 3 0 75 9 1172
2011 Does not provide services to public 31 41 14 5 2 5 0 77 8 3617

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 41 12 8 4 2 0 76 12 685
2017 Does not provide services to public 36 36 12 8 5 3 1 74 14 2765
2014 Provides services to public 33 36 13 9 5 3 1 72 14 701
2014 Does not provide services to public 32 37 12 9 5 4 1 72 15 2696
2011 Provides services to public 32 34 15 10 5 5 1 69 15 1171
2011 Does not provide services to public 33 34 13 10 5 5 1 71 16 3618
2008 Provides services to public 24 35 13 13 9 5 1 63 23 1301
2008 Does not provide services to public 24 35 14 13 8 5 1 63 22 2924

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 40 17 8 5 3 1 69 14 686
2017 Does not provide services to public 26 37 18 9 5 4 1 67 14 2769
2014 Provides services to public 28 37 15 12 5 2 1 67 17 702
2014 Does not provide services to public 25 36 21 9 4 4 1 64 14 2692
2011 Provides services to public 20 35 21 11 6 6 1 59 19 1173
2011 Does not provide services to public 20 36 21 11 6 5 1 60 18 3613

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 27 16 15 14 9 3 49 33 683
2017 Does not provide services to public 21 29 16 12 11 9 3 56 26 2767
2014 Provides services to public 14 27 16 17 18 6 3 45 38 701
2014 Does not provide services to public 16 26 19 15 14 8 2 47 32 2695
2011 Provides services to public 15 21 20 16 14 10 3 42 35 1173
2011 Does not provide services to public 13 23 18 16 13 13 3 44 34 3620

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 22 6 4 3 1 3 86 8 685
2017 Does not provide services to public 61 19 7 4 1 2 7 87 5 2769
2014 Provides services to public 53 26 8 3 3 1 6 85 7 701
2014 Does not provide services to public 61 19 8 4 2 1 5 85 7 2697

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 68 21 4 2 1 2 2 93 3 687
2017 Does not provide services to public 71 18 4 2 0 2 3 93 2 2768
2014 Provides services to public 62 19 7 4 3 2 2 85 8 701
2014 Does not provide services to public 70 20 5 1 1 2 3 93 2 2696
2011 Provides services to public 66 18 7 2 1 1 5 90 3 1173
2011 Does not provide services to public 69 17 6 2 1 2 3 90 3 3617
2008 Provides services to public 63 19 8 3 2 2 3 86 5 1300
2008 Does not provide services to public 67 18 6 2 1 2 4 90 3 2925

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 39 14 12 11 2 0 63 23 686
2017 Does not provide services to public 23 32 16 15 10 3 1 57 26 2768
2014 Provides services to public 19 29 16 20 15 2 0 49 35 700
2014 Does not provide services to public 17 29 18 19 15 2 0 47 35 2694
2011 Provides services to public 20 33 18 15 11 2 1 55 27 1174
2011 Does not provide services to public 18 33 17 16 13 2 1 53 29 3618
2008 Provides services to public 13 33 21 16 15 1 0 47 32 1299
2008 Does not provide services to public 13 31 20 19 15 2 1 45 34 2923

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 29 15 15 20 2 2 49 36 687
2017 Does not provide services to public 20 22 14 17 20 3 4 45 40 2772
2014 Provides services to public 12 20 17 17 29 3 1 33 49 701
2014 Does not provide services to public 13 20 14 19 29 2 3 35 50 2698
2011 Provides services to public 16 25 15 17 23 1 2 43 42 1173
2011 Does not provide services to public 14 23 14 19 25 2 3 39 46 3618
2008 Provides services to public 12 26 15 19 24 2 2 40 45 1297
2008 Does not provide services to public 12 25 13 20 27 2 1 38 48 2922

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 37 19 11 8 3 0 59 20 687
2017 Does not provide services to public 21 36 20 10 6 5 1 61 17 2770

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 38 13 2 4 4 0 80 7 685
2017 Does not provide services to public 43 36 12 3 2 3 1 82 5 2770
2014 Provides services to public 42 34 14 3 3 3 1 80 6 701
2014 Does not provide services to public 41 36 13 4 1 4 1 82 5 2693

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 43 11 5 3 1 0 81 8 686
2017 Does not provide services to public 42 40 10 4 2 2 0 84 6 2765
2014 Provides services to public 37 38 13 7 4 1 0 76 11 700
2014 Does not provide services to public 39 38 12 5 3 3 0 80 7 2694
2011 Provides services to public 30 40 16 6 5 3 0 72 11 1177
2011 Does not provide services to public 30 41 15 6 4 4 0 74 10 3621

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 39 8 5 4 0 0 82 10 686
2017 Does not provide services to public 47 36 8 4 3 0 0 84 7 2774
2014 Provides services to public 42 36 9 8 5 0 0 78 13 699
2014 Does not provide services to public 43 38 11 5 3 1 0 81 8 2691
2011 Provides services to public 36 38 13 7 5 1 0 75 12 1174
2011 Does not provide services to public 37 39 13 6 4 1 0 77 10 3614
2008 Provides services to public 26 41 14 11 8 0 0 67 19 1301
2008 Does not provide services to public 26 40 16 10 7 1 0 67 17 2927

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 35 15 8 6 0 0 71 14 685
2017 Does not provide services to public 40 33 15 7 5 0 0 73 12 2774
2014 Provides services to public 25 34 15 15 12 0 0 59 26 701
2014 Does not provide services to public 28 35 18 12 7 1 0 63 19 2697
2011 Provides services to public 26 36 20 11 7 0 0 62 18 1174
2011 Does not provide services to public 28 36 18 11 5 1 0 65 16 3623

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 15 9 6 0 0 71 15 687
2017 Does not provide services to public 39 36 13 8 4 0 0 75 12 2769
2014 Provides services to public 23 36 14 17 9 0 0 59 26 701
2014 Does not provide services to public 26 37 18 13 6 1 0 63 19 2694
2011 Provides services to public 25 36 18 14 7 0 0 61 21 1172
2011 Does not provide services to public 27 38 17 12 5 1 0 66 17 3622
2008 Provides services to public 20 38 16 16 10 0 0 59 26 1297
2008 Does not provide services to public 19 39 18 15 8 0 0 58 24 2925

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 25 21 8 7 3 0 62 16 686
2017 Does not provide services to public 34 26 19 9 6 5 1 64 16 2772
2014 Provides services to public 27 26 17 11 12 3 3 57 25 701
2014 Does not provide services to public 28 27 20 12 6 5 2 59 20 2697
2011 Provides services to public 30 29 19 10 7 4 1 62 18 1174
2011 Does not provide services to public 30 27 18 12 7 4 1 61 20 3625
2008 Provides services to public 21 30 18 15 11 5 1 54 27 1300
2008 Does not provide services to public 20 31 20 14 8 6 1 55 24 2925
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 28 36 35 688
2017 Does not provide services to public 28 41 31 2770
2014 Provides services to public 31 36 33 699
2014 Does not provide services to public 23 45 32 2699
2011 Provides services to public 23 45 31 1180
2011 Does not provide services to public 27 45 28 3622

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 23 21 28 7 11 10 196
2017 Does not provide services to public 14 18 19 4 40 4 723
2014 Provides services to public 23 19 24 10 9999 24 194
2014 Does not provide services to public 20 23 30 12 9999 15 613
2011 Provides services to public 26 29 29 8 9999 9 275
2011 Does not provide services to public 20 31 30 7 9999 12 948
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 23 77 687
2017 Does not provide services to public 17 83 2765
2014 Provides services to public 23 77 699
2014 Does not provide services to public 14 86 2696

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 57 160
2017 Does not provide services to public 53 469
2014 Provides services to public 51 150
2014 Does not provide services to public 56 394

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 64 160
2017 Does not provide services to public 56 469
2014 Provides services to public 61 150
2014 Does not provide services to public 56 394

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 160
2017 Does not provide services to public 9 469
2014 Provides services to public 6 150
2014 Does not provide services to public 7 394

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 160
2017 Does not provide services to public 0 469
2014 Provides services to public 0 150
2014 Does not provide services to public 0 394

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 160
2017 Does not provide services to public 4 469
2014 Provides services to public 3 150
2014 Does not provide services to public 5 394

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 160
2017 Does not provide services to public 4 469
2014 Provides services to public 10 150
2014 Does not provide services to public 2 394

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 4 160
2017 Does not provide services to public 3 469
2014 Provides services to public 3 150
2014 Does not provide services to public 4 394

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 160
2017 Does not provide services to public 40 471
2014 Provides services to public 37 149
2014 Does not provide services to public 45 395

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 160
2017 Does not provide services to public 42 471
2014 Provides services to public 31 149
2014 Does not provide services to public 38 395

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 160
2017 Does not provide services to public 47 471
2014 Provides services to public 36 149
2014 Does not provide services to public 38 395

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 160
2017 Does not provide services to public 38 471
2014 Provides services to public 36 149
2014 Does not provide services to public 29 395

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 160
2017 Does not provide services to public 33 471
2014 Provides services to public 26 149
2014 Does not provide services to public 28 395

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 49 160
2017 Does not provide services to public 54 471
2014 Provides services to public 57 149
2014 Does not provide services to public 54 395

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 160
2017 Does not provide services to public 31 471
2014 Provides services to public 30 149
2014 Does not provide services to public 29 395

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 160
2017 Does not provide services to public 9 471
2014 Provides services to public 19 149
2014 Does not provide services to public 5 395

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 160
2017 Does not provide services to public 9 471
2014 Provides services to public 10 149
2014 Does not provide services to public 14 395

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 45 160
2017 Does not provide services to public 40 471
2014 Provides services to public 38 149
2014 Does not provide services to public 37 395

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 160
2017 Does not provide services to public 28 471
2014 Provides services to public 28 149
2014 Does not provide services to public 26 395

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 160
2017 Does not provide services to public 12 471
2014 Provides services to public 15 149
2014 Does not provide services to public 15 395

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 60 160
2017 Does not provide services to public 53 469
2014 Provides services to public 49 150
2014 Does not provide services to public 54 396

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 160
2017 Does not provide services to public 25 469
2014 Provides services to public 27 150
2014 Does not provide services to public 27 396

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 160
2017 Does not provide services to public 8 469
2014 Provides services to public 7 150
2014 Does not provide services to public 9 396

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 160
2017 Does not provide services to public 15 469
2014 Provides services to public 22 150
2014 Does not provide services to public 16 396

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 160
2017 Does not provide services to public 7 469
2014 Provides services to public 6 150
2014 Does not provide services to public 9 396

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 160
2017 Does not provide services to public 5 469
2014 Provides services to public 3 150
2014 Does not provide services to public 6 396

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 160
2017 Does not provide services to public 13 469
2014 Provides services to public 20 150
2014 Does not provide services to public 12 396

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 160
2017 Does not provide services to public 8 469
2014 Provides services to public 8 150
2014 Does not provide services to public 8 396

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 160
2017 Does not provide services to public 30 469
2014 Provides services to public 27 150
2014 Does not provide services to public 29 396

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 150
2017 Does not provide services to public 9 452
2014 Provides services to public 7 143
2014 Does not provide services to public 12 372

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 150
2017 Does not provide services to public 21 452
2014 Provides services to public 22 143
2014 Does not provide services to public 20 372

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 150
2017 Does not provide services to public 9 452
2014 Provides services to public 7 143
2014 Does not provide services to public 9 372

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 150
2017 Does not provide services to public 5 452
2014 Provides services to public 4 143
2014 Does not provide services to public 9 372

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 150
2017 Does not provide services to public 10 452
2014 Provides services to public 11 143
2014 Does not provide services to public 8 372

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 150
2017 Does not provide services to public 9 452
2014 Provides services to public 3 143
2014 Does not provide services to public 9 372

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 150
2017 Does not provide services to public 14 452
2014 Provides services to public 5 143
2014 Does not provide services to public 5 372

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 150
2017 Does not provide services to public 10 452
2014 Provides services to public 17 143
2014 Does not provide services to public 8 372

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 150
2017 Does not provide services to public 11 452
2014 Provides services to public 11 143
2014 Does not provide services to public 9 372

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 150
2017 Does not provide services to public 28 452
2014 Provides services to public 29 143
2014 Does not provide services to public 27 372

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 150
2017 Does not provide services to public 7 452
2014 Provides services to public 7 143
2014 Does not provide services to public 7 372

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 41 150
2017 Does not provide services to public 44 452
2014 Provides services to public 47 143
2014 Does not provide services to public 43 372

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 452

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 48 150
2017 Does not provide services to public 56 452
2014 Provides services to public 50 143
2014 Does not provide services to public 57 372

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 1 452

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 150
2017 Does not provide services to public 13 452
2014 Provides services to public 13 143
2014 Does not provide services to public 13 372

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 92 8 160
2017 Does not provide services to public 93 7 470

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 22 19 8 9 21 6 52 23 686
2017 Does not provide services to public 18 19 16 7 7 25 8 55 21 2774
2014 Provides services to public 16 22 18 8 8 22 5 52 22 699
2014 Does not provide services to public 15 19 18 6 7 29 6 52 19 2697

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 18 8 5 7 1 67 14 684
2017 Does not provide services to public 32 33 15 6 5 8 1 72 12 2771
2014 Provides services to public 25 29 22 6 6 11 1 62 13 700
2014 Does not provide services to public 27 35 17 6 4 11 1 70 11 2695
2011 Provides services to public 29 38 17 6 3 7 1 72 10 1179
2011 Does not provide services to public 29 39 16 6 3 7 0 73 9 3620
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 44 11 7 4 2 5 77 12 685
2017 Does not provide services to public 25 46 9 6 3 5 7 80 10 2772
2014 Provides services to public 20 51 13 6 1 5 4 77 9 701
2014 Does not provide services to public 23 51 12 6 2 3 4 79 8 2697
2011 Provides services to public 22 53 11 7 2 2 3 79 9 1177
2011 Does not provide services to public 23 52 11 7 2 2 4 80 9 3617
2008 Provides services to public 23 51 10 9 4 1 2 76 13 1300
2008 Does not provide services to public 23 52 11 7 2 2 4 79 10 2927

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 26 19 9 7 19 8 52 22 685
2017 Does not provide services to public 12 25 20 7 4 23 10 55 16 2769
2014 Provides services to public 10 21 23 11 8 20 7 43 26 700
2014 Does not provide services to public 9 25 22 11 4 21 8 48 21 2696
2011 Provides services to public 9 25 23 11 7 19 5 45 24 1175
2011 Does not provide services to public 9 24 24 10 5 23 6 46 21 3620

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 30 12 4 2 11 5 78 8 685
2017 Does not provide services to public 36 30 11 3 2 11 7 81 6 2771
2014 Provides services to public 31 34 15 5 2 8 4 75 8 700
2014 Does not provide services to public 35 33 12 3 1 10 4 80 6 2696
2011 Provides services to public 33 34 14 4 3 9 3 76 8 1176
2011 Does not provide services to public 35 35 12 3 2 10 3 81 6 3620
2008 Provides services to public 28 38 15 4 3 9 2 75 8 1300
2008 Does not provide services to public 31 39 12 4 2 9 4 80 6 2922

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 32 15 4 3 11 5 73 9 681
2017 Does not provide services to public 29 32 12 3 2 14 7 78 7 2767
2014 Provides services to public 26 34 16 6 4 10 4 70 11 700
2014 Does not provide services to public 26 33 15 4 3 14 5 73 8 2695
2011 Provides services to public 24 33 19 7 3 12 3 67 11 1173
2011 Does not provide services to public 26 35 15 5 2 13 3 73 9 3619
2008 Provides services to public 22 34 18 13 5 7 2 61 19 1300
2008 Does not provide services to public 24 35 16 9 4 8 3 67 15 2922
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 10 90 683
2017 Does not provide services to public 6 94 2769
2014 Provides services to public 8 92 700
2014 Does not provide services to public 5 95 2690

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 62
2017 Does not provide services to public 43 174
2014 Provides services to public 33 61
2014 Does not provide services to public 42 145

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 76 62
2017 Does not provide services to public 78 174
2014 Provides services to public 78 61
2014 Does not provide services to public 75 145

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 174
2014 Does not provide services to public 4 145

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 62
2017 Does not provide services to public 0 174
2014 Provides services to public 0 61

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 62
2017 Does not provide services to public 8 174
2014 Does not provide services to public 5 145

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 62
2017 Does not provide services to public 4 174
2014 Does not provide services to public 5 145

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 62
2017 Does not provide services to public 4 174
2014 Provides services to public 10 61
2014 Does not provide services to public 7 145

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 62
2017 Does not provide services to public 18 173
2014 Provides services to public 13 59
2014 Does not provide services to public 17 146

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 20 62
2017 Does not provide services to public 18 173
2014 Provides services to public 13 59
2014 Does not provide services to public 18 146

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 62
2017 Does not provide services to public 13 173
2014 Does not provide services to public 9 146

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 173
2014 Provides services to public 0 59
2014 Does not provide services to public 5 146

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 25 62
2017 Does not provide services to public 26 173
2014 Provides services to public 23 59
2014 Does not provide services to public 20 146

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 62
2017 Does not provide services to public 42 173
2014 Provides services to public 31 59
2014 Does not provide services to public 24 146

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 173

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 62
2017 Does not provide services to public 9 173
2014 Provides services to public 8 59
2014 Does not provide services to public 7 146

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 17 62
2017 Does not provide services to public 14 173
2014 Provides services to public 16 59
2014 Does not provide services to public 11 146

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 62

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 26 62
2017 Does not provide services to public 14 173
2014 Provides services to public 15 59
2014 Does not provide services to public 13 146

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 62
2014 Provides services to public 0 59

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 62
2017 Does not provide services to public 25 173
2014 Provides services to public 36 59
2014 Does not provide services to public 30 146

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 62
2017 Does not provide services to public 31 175
2014 Provides services to public 33 61
2014 Does not provide services to public 25 146

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 62
2017 Does not provide services to public 13 175
2014 Provides services to public 21 61
2014 Does not provide services to public 11 146

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 175
2014 Does not provide services to public 6 146

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 62
2017 Does not provide services to public 9 175
2014 Provides services to public 21 61
2014 Does not provide services to public 14 146

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 62
2017 Does not provide services to public 4 175
2014 Does not provide services to public 4 146

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 62
2017 Does not provide services to public 3 175
2014 Provides services to public 10 61
2014 Does not provide services to public 4 146

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 175
2014 Provides services to public 11 61
2014 Does not provide services to public 12 146

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 62
2017 Does not provide services to public 6 175
2014 Does not provide services to public 4 146

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 62
2017 Does not provide services to public 55 175
2014 Provides services to public 43 61
2014 Does not provide services to public 53 146

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 56
2017 Does not provide services to public 13 170
2014 Does not provide services to public 16 141

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 170
2014 Provides services to public 0 54
2014 Does not provide services to public 6 141

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 56

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 56
2017 Does not provide services to public 3 170
2014 Provides services to public 0 54

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 170
2014 Does not provide services to public 3 141

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 12 170
2014 Does not provide services to public 6 141

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 56
2017 Does not provide services to public 10 170
2014 Does not provide services to public 11 141

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 56
2017 Does not provide services to public 11 170
2014 Does not provide services to public 8 141

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 56
2017 Does not provide services to public 26 170
2014 Provides services to public 23 54
2014 Does not provide services to public 25 141

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 56
2017 Does not provide services to public 7 170
2014 Does not provide services to public 9 141

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 56
2017 Does not provide services to public 44 170
2014 Provides services to public 52 54
2014 Does not provide services to public 37 141

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 170
2014 Does not provide services to public 0 141

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 74 56
2017 Does not provide services to public 67 170
2014 Provides services to public 63 54
2014 Does not provide services to public 68 141

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 56

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 10 170
2014 Provides services to public 11 54
2014 Does not provide services to public 14 141

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 95 5 62
2017 Does not provide services to public 89 11 178

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 18 23 21 3 3 26 7 60 9 685
2017 Does not provide services to public 19 19 17 3 3 32 7 64 9 2771
2014 Provides services to public 17 19 23 3 3 29 6 57 8 700
2014 Does not provide services to public 16 19 19 3 2 34 6 59 9 2697

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 37 14 3 3 10 1 77 6 683
2017 Does not provide services to public 36 34 14 3 2 10 1 79 5 2763
2014 Provides services to public 29 33 19 4 2 12 2 72 6 700
2014 Does not provide services to public 30 34 18 4 2 13 1 74 6 2697
2011 Provides services to public 33 38 16 5 1 7 0 77 6 1177
2011 Does not provide services to public 34 38 14 3 2 9 0 78 6 3616
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 20 27 21 12 18 1 1 48 31 686
2017 Does not provide services to public 24 27 20 14 14 0 1 51 28 2769

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 30 25 15 9 0 1 49 25 687
2017 Does not provide services to public 22 32 26 12 7 0 1 54 19 2768

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 32 22 13 7 1 1 57 20 681
2017 Does not provide services to public 31 33 20 9 5 1 2 66 14 2764

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 27 22 17 11 0 2 49 28 686
2017 Does not provide services to public 27 27 22 13 8 1 2 55 22 2769

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 26 13 7 4 1 9 73 12 684
2017 Does not provide services to public 45 27 12 5 3 1 6 78 9 2768

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 31 23 10 7 1 1 59 17 683
2017 Does not provide services to public 29 33 22 9 6 0 0 62 16 2764

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 34 23 11 6 1 2 59 18 682
2017 Does not provide services to public 31 34 20 8 4 1 2 67 13 2764

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 36 23 10 5 1 2 62 15 684
2017 Does not provide services to public 29 35 21 9 4 1 1 65 14 2760

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 32 21 9 6 0 1 62 16 684
2017 Does not provide services to public 31 32 20 10 5 1 1 64 15 2760

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 35 19 11 5 0 2 65 16 682
2017 Does not provide services to public 33 35 18 8 3 1 1 70 12 2757

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 56 23 11 4 3 0 3 81 8 687
2017 Does not provide services to public 55 26 11 4 2 0 1 82 6 2769

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 65 16 8 4 4 0 3 84 8 686
2017 Does not provide services to public 73 12 6 3 3 0 2 87 6 2768

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 32 13 5 4 0 2 78 9 683
2017 Does not provide services to public 51 28 11 5 3 0 1 81 8 2770

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 53 23 10 5 6 0 2 78 11 688
2017 Does not provide services to public 59 21 9 5 4 0 1 81 9 2770

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 15 7 3 2 0 23 84 7 687
2017 Does not provide services to public 56 14 6 2 1 0 20 88 4 2755

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 21 5 2 1 0 5 91 3 679
2017 Does not provide services to public 71 15 4 1 1 1 7 93 2 2754

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 60 19 7 4 5 1 4 83 9 684
2017 Does not provide services to public 62 20 8 4 3 1 3 85 7 2770

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 29 13 5 2 0 3 80 7 685
2017 Does not provide services to public 48 32 12 4 2 0 2 82 6 2765

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 29 38 15 5 0 1 41 21 688
2017 Does not provide services to public 13 36 36 12 4 0 0 49 15 2770

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 20 43 22 8 1 1 30 27 685
2017 Does not provide services to public 7 16 39 25 12 0 0 38 23 2766

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 45 13 7 5 3 0 73 13 687
2017 Does not provide services to public 25 45 14 8 4 4 0 73 12 2768

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 41 19 13 9 2 0 59 22 687
2017 Does not provide services to public 21 41 17 12 7 2 0 63 19 2772
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 18 82 682
2017 Does not provide services to public 13 87 2772
2014 Provides services to public 14 86 698
2014 Does not provide services to public 12 88 2692

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 75 25 126
2017 Does not provide services to public 79 21 395
2014 Provides services to public 80 20 106
2014 Does not provide services to public 74 26 322

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 36 3 9 8 0 3 79 18 97
2017 Does not provide services to public 52 34 4 7 3 1 1 86 10 317
2014 Provides services to public 41 42 6 7 5 0 0 83 11 84
2014 Does not provide services to public 53 32 6 6 3 0 0 85 9 252
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 23 19 10 14 3 1 32 68 685
2017 Does not provide services to public 30 24 19 11 10 5 1 32 68 2775

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 440
2017 Does not provide services to public 19 1745

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 38 440
2017 Does not provide services to public 36 1745

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 440
2017 Does not provide services to public 21 1745

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 42 440
2017 Does not provide services to public 35 1745

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 440
2017 Does not provide services to public 5 1745

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 440
2017 Does not provide services to public 43 1745

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 7 45 18 9 5 15 433
2017 Does not provide services to public 7 52 18 8 4 11 1705

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 24 17 17 20 2 7 41 40 445
2017 Does not provide services to public 14 26 16 16 17 3 8 45 37 1758

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 12 11 18 45 3 6 18 70 444
2017 Does not provide services to public 3 11 14 20 42 3 7 16 68 1758
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