2017 Public Service Employee Survey Results for Agriculture and Agri-Food Canada by Question 104. With which of the following communities do you most closely identify in relation to your current job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 50 0 5 7 0 0 88 12 34
2017 Federal regulators 18 47 14 10 10 0 0 65 21 19
2017 Compliance, inspection and enforcement 31 44 0 25 0 0 0 75 25 13
2017 Communications or public affairs 30 52 2 15 2 0 0 81 17 101
2017 Access to information and privacy 43 50 0 7 0 0 0 93 7 12
2017 Security 39 51 0 5 5 0 0 90 10 21
2017 Science and technology 34 50 5 9 2 0 0 84 11 1339
2017 Library services 42 47 0 11 0 0 0 89 11 29
2017 Administration and operations 43 41 4 9 3 0 0 84 12 395
2017 Human resources 43 45 2 7 3 0 0 88 10 210
2017 Financial management 41 48 2 7 1 0 0 89 8 196
2017 Procurement 58 28 2 4 6 0 0 87 11 40
2017 Real property 50 47 0 3 0 0 0 97 3 23
2017 Materiel management 35 55 10 0 0 0 0 90 0 16
2017 Information management 33 47 6 9 5 0 0 80 14 73
2017 Information technology 36 51 4 7 2 0 0 87 9 150
2017 Evaluation 18 57 6 0 19 0 0 75 19 15
2017 Data sciences 48 26 7 14 5 0 0 74 19 35
2017 Policy 30 47 7 12 5 0 0 76 17 228
2017 Project management 39 48 3 6 4 0 0 87 10 108
2017 Other services to the public 40 44 2 10 4 0 0 84 14 72
2017 None of the above 39 42 5 7 6 0 0 82 13 283
2014 Client contact centre 55 28 9 9 0 0 0 83 9 42
2014 Federal regulators 40 40 7 12 0 0 0 81 12 31
2014 Compliance, inspection and enforcement 50 36 0 7 7 0 0 86 14 14
2014 Communications or public affairs 43 41 3 10 3 0 0 84 13 107
2014 Security 64 30 6 0 0 0 0 94 0 20
2014 Science and technology 28 49 6 11 6 0 0 77 17 1213
2014 Library services 46 50 4 0 0 0 0 96 0 22
2014 Administration and operations 46 40 3 7 4 0 0 86 11 469
2014 Human resources 59 32 2 4 3 0 0 91 7 186
2014 Financial management 44 38 13 4 1 0 0 82 5 232
2014 Procurement 58 35 2 4 0 0 0 93 4 40
2014 Real property 32 65 2 0 1 0 0 97 1 41
2014 Materiel management 71 23 0 3 3 0 0 95 5 25
2014 Information management 37 48 7 6 3 0 0 84 9 79
2014 Information technology 36 42 5 13 4 0 1 78 17 185
2014 Internal audit 63 37 0 0 0 0 0 100 0 10
2014 Evaluation 35 47 6 6 6 0 0 82 12 17
2014 Other services to the public 32 47 7 10 3 0 0 80 13 179
2014 None of the above 38 44 6 8 3 0 0 83 11 442

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 53 32 5 8 2 0 0 85 10 34
2017 Federal regulators 74 17 5 0 4 0 0 91 4 19
2017 Compliance, inspection and enforcement 62 38 0 0 0 0 0 100 0 13
2017 Communications or public affairs 77 19 2 0 2 0 0 96 2 101
2017 Access to information and privacy 67 20 7 7 0 0 0 87 7 12
2017 Security 64 36 0 0 0 0 0 100 0 21
2017 Science and technology 71 20 4 3 1 1 1 93 4 1335
2017 Library services 67 24 3 6 0 0 0 91 6 29
2017 Administration and operations 76 17 2 2 0 0 1 95 3 394
2017 Human resources 71 22 3 2 1 0 1 94 3 210
2017 Financial management 69 26 2 1 1 1 1 96 2 196
2017 Procurement 73 16 5 7 0 0 0 89 7 40
2017 Real property 68 23 6 3 0 0 0 91 3 23
2017 Materiel management 86 5 0 4 0 4 0 95 5 16
2017 Information management 68 23 5 1 1 0 1 92 2 73
2017 Information technology 70 18 7 2 1 2 0 90 4 149
2017 Evaluation 70 18 13 0 0 0 0 87 0 15
2017 Data sciences 70 16 10 2 0 2 0 88 2 35
2017 Policy 73 17 4 2 1 2 1 93 3 227
2017 Project management 73 20 2 3 2 0 0 94 5 107
2017 Other services to the public 68 23 5 1 1 0 1 92 2 72
2017 None of the above 71 19 5 1 3 0 1 92 4 282
2014 Client contact centre 65 23 5 7 0 0 0 88 7 42
2014 Federal regulators 68 14 13 2 0 3 0 84 3 31
2014 Compliance, inspection and enforcement 64 36 0 0 0 0 0 100 0 14
2014 Communications or public affairs 80 16 4 1 0 0 0 95 1 107
2014 Security 36 12 43 6 3 0 0 48 9 20
2014 Science and technology 65 23 6 3 1 0 2 89 4 1215
2014 Library services 73 27 0 0 0 0 0 100 0 22
2014 Administration and operations 76 15 2 6 1 0 1 92 7 469
2014 Human resources 80 16 1 1 0 1 1 98 1 186
2014 Financial management 76 19 3 1 0 0 1 96 2 232
2014 Procurement 74 26 0 0 0 0 0 100 0 40
2014 Real property 52 41 4 0 0 0 4 96 0 41
2014 Materiel management 92 8 0 0 0 0 0 100 0 25
2014 Information management 68 26 4 0 1 0 0 95 1 79
2014 Information technology 76 15 5 3 1 0 1 91 4 185
2014 Internal audit 81 19 0 0 0 0 0 100 0 10
2014 Evaluation 70 12 12 6 0 0 0 82 6 17
2014 Other services to the public 71 19 1 3 1 1 4 94 4 178
2014 None of the above 67 22 5 2 1 0 4 92 3 441

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 24 13 7 5 0 0 75 12 34
2017 Federal regulators 70 6 4 15 4 0 0 76 20 19
2017 Compliance, inspection and enforcement 53 31 0 16 0 0 0 84 16 13
2017 Communications or public affairs 70 17 6 2 4 0 2 88 5 101
2017 Access to information and privacy 73 13 14 0 0 0 0 86 0 12
2017 Security 54 24 9 13 0 0 0 78 13 21
2017 Science and technology 76 14 4 4 1 0 2 91 5 1335
2017 Library services 74 14 3 6 3 0 0 88 9 29
2017 Administration and operations 72 15 4 5 2 0 2 88 7 395
2017 Human resources 63 23 5 6 3 0 1 87 8 210
2017 Financial management 63 18 6 8 3 0 0 82 11 195
2017 Procurement 80 13 5 3 0 0 0 93 3 40
2017 Real property 65 15 6 9 0 0 3 84 10 23
2017 Materiel management 80 20 0 0 0 0 0 100 0 16
2017 Information management 67 20 5 5 2 0 0 88 7 73
2017 Information technology 70 19 3 5 3 0 0 89 8 150
2017 Evaluation 70 19 6 0 5 0 0 89 5 15
2017 Data sciences 68 16 12 2 2 0 0 84 4 35
2017 Policy 71 15 4 6 3 0 1 87 9 228
2017 Project management 74 16 4 4 1 0 0 90 6 107
2017 Other services to the public 65 18 4 8 3 0 2 85 11 72
2017 None of the above 69 16 4 6 2 0 3 88 8 283
2014 Client contact centre 53 16 5 19 7 0 0 69 26 42
2014 Federal regulators 61 13 13 8 6 0 0 74 13 31
2014 Compliance, inspection and enforcement 57 29 0 15 0 0 0 85 15 14
2014 Communications or public affairs 70 21 0 6 1 0 2 93 7 107
2014 Security 27 14 46 12 0 0 0 42 12 20
2014 Science and technology 68 19 5 4 2 0 2 89 6 1215
2014 Library services 51 27 4 14 4 0 0 78 18 22
2014 Administration and operations 68 17 3 9 2 0 1 86 12 468
2014 Human resources 72 18 2 5 1 1 1 92 6 186
2014 Financial management 60 19 6 11 3 0 1 80 14 232
2014 Procurement 67 14 5 12 2 0 0 81 14 40
2014 Real property 56 30 4 7 0 0 4 89 7 41
2014 Materiel management 79 18 0 3 0 0 0 97 3 25
2014 Information management 60 27 5 3 5 0 0 87 8 79
2014 Information technology 69 15 4 7 3 0 2 85 11 185
2014 Internal audit 50 39 0 11 0 0 0 89 11 10
2014 Evaluation 76 18 6 0 0 0 0 94 0 17
2014 Other services to the public 73 13 3 3 2 1 5 91 6 178
2014 None of the above 64 22 5 4 3 0 3 88 7 441

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 24 10 8 2 0 0 80 10 34
2017 Federal regulators 64 26 0 0 10 0 0 90 10 19
2017 Compliance, inspection and enforcement 40 29 7 14 9 0 0 69 23 13
2017 Communications or public affairs 49 37 2 8 4 0 0 86 12 101
2017 Access to information and privacy 45 34 14 7 0 0 0 79 7 12
2017 Security 57 32 0 5 5 0 0 90 10 21
2017 Science and technology 45 36 5 10 3 0 0 82 13 1337
2017 Library services 52 25 4 16 3 0 0 77 19 29
2017 Administration and operations 50 34 3 8 4 0 0 84 12 396
2017 Human resources 38 37 3 15 7 0 0 75 21 209
2017 Financial management 42 33 8 9 8 0 0 76 17 195
2017 Procurement 56 31 2 4 7 0 0 87 11 40
2017 Real property 66 22 9 3 0 0 0 88 3 23
2017 Materiel management 45 35 5 15 0 0 0 80 15 16
2017 Information management 47 36 6 8 3 0 0 83 11 73
2017 Information technology 54 32 7 5 1 0 0 86 7 149
2017 Evaluation 31 31 0 32 6 0 0 62 38 15
2017 Data sciences 37 36 2 13 12 0 0 73 25 35
2017 Policy 48 35 6 8 2 0 0 83 10 227
2017 Project management 50 33 5 6 5 0 0 83 11 107
2017 Other services to the public 42 42 5 8 3 0 0 84 11 72
2017 None of the above 47 33 6 8 5 0 0 80 13 283
2014 Client contact centre 48 35 10 7 0 0 0 83 7 42
2014 Federal regulators 56 35 6 2 0 0 0 91 2 31
2014 Compliance, inspection and enforcement 50 43 7 0 0 0 0 93 0 14
2014 Communications or public affairs 58 25 8 6 3 0 0 83 9 107
2014 Security 70 24 3 3 0 0 0 94 3 20
2014 Science and technology 39 40 7 10 5 0 0 78 15 1214
2014 Library services 54 29 9 8 0 0 0 83 8 22
2014 Administration and operations 53 33 5 5 3 0 0 86 9 469
2014 Human resources 59 28 3 5 5 0 0 87 10 186
2014 Financial management 46 34 7 9 5 0 0 80 14 232
2014 Procurement 56 22 9 11 2 0 0 77 13 40
2014 Real property 45 46 2 7 0 0 0 91 7 41
2014 Materiel management 72 23 3 0 3 0 0 95 3 25
2014 Information management 52 31 9 8 1 0 0 82 9 79
2014 Information technology 47 36 4 9 3 0 0 83 12 185
2014 Internal audit 40 39 9 11 0 0 0 79 11 10
2014 Evaluation 58 30 6 6 0 0 0 88 6 17
2014 Other services to the public 44 35 8 8 3 1 1 80 12 178
2014 None of the above 46 36 5 9 3 0 1 82 12 441

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 42 18 7 2 0 0 72 10 34
2017 Federal regulators 45 50 0 0 4 0 0 96 4 19
2017 Compliance, inspection and enforcement 23 38 7 32 0 0 0 60 32 13
2017 Communications or public affairs 50 28 9 8 5 0 0 78 13 100
2017 Access to information and privacy 57 29 7 0 7 0 0 87 7 12
2017 Security 31 51 4 4 10 0 0 81 14 21
2017 Science and technology 33 40 12 10 4 0 1 74 14 1335
2017 Library services 34 47 3 13 3 0 0 81 16 29
2017 Administration and operations 36 40 9 11 4 0 0 76 15 395
2017 Human resources 34 40 8 12 6 0 0 74 18 210
2017 Financial management 30 44 10 13 3 0 0 73 16 196
2017 Procurement 38 33 7 13 8 0 0 71 22 40
2017 Real property 46 32 16 6 0 0 0 77 6 23
2017 Materiel management 10 60 21 4 5 0 0 70 9 16
2017 Information management 32 39 9 15 4 0 1 72 19 73
2017 Information technology 35 37 10 13 5 0 0 72 19 150
2017 Evaluation 26 30 19 19 6 0 0 55 25 15
2017 Data sciences 27 41 13 9 7 0 2 70 17 35
2017 Policy 38 43 11 7 2 0 0 81 9 228
2017 Project management 36 43 10 11 1 0 0 78 12 107
2017 Other services to the public 33 41 9 11 5 0 1 75 17 72
2017 None of the above 37 39 5 11 7 0 1 77 18 283
2014 Client contact centre 37 28 23 5 7 0 0 65 12 42
2014 Federal regulators 31 42 13 9 6 0 0 73 14 31
2014 Compliance, inspection and enforcement 36 42 7 14 0 0 0 78 14 14
2014 Communications or public affairs 47 37 4 9 1 1 1 86 10 107
2014 Security 49 25 9 9 6 3 0 75 16 20
2014 Science and technology 20 38 16 17 8 0 1 58 26 1215
2014 Library services 33 55 4 4 4 0 0 88 8 22
2014 Administration and operations 35 36 15 9 5 0 0 71 14 468
2014 Human resources 43 40 6 7 3 0 0 84 10 186
2014 Financial management 37 37 8 13 5 0 0 75 18 232
2014 Procurement 41 35 7 10 7 0 0 76 17 40
2014 Real property 26 53 16 1 3 0 0 79 5 41
2014 Materiel management 64 23 0 10 3 0 0 87 13 25
2014 Information management 29 35 16 11 8 0 0 65 19 79
2014 Information technology 23 41 9 16 10 0 0 64 27 185
2014 Internal audit 70 30 0 0 0 0 0 100 0 10
2014 Evaluation 35 42 24 0 0 0 0 76 0 17
2014 Other services to the public 29 40 9 14 8 1 0 69 22 177
2014 None of the above 32 38 11 13 5 0 0 71 19 442

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 38 10 8 12 0 0 70 19 34
2017 Federal regulators 60 28 12 0 0 0 0 88 0 19
2017 Compliance, inspection and enforcement 54 39 7 0 0 0 0 93 0 13
2017 Communications or public affairs 38 49 7 5 2 0 0 86 7 101
2017 Access to information and privacy 47 7 23 16 7 0 0 54 23 12
2017 Security 64 22 14 0 0 0 0 86 0 21
2017 Science and technology 55 33 6 4 2 0 0 88 6 1336
2017 Library services 41 45 11 0 3 0 0 86 3 29
2017 Administration and operations 36 39 12 9 4 0 0 75 13 395
2017 Human resources 33 40 14 9 3 0 0 74 12 210
2017 Financial management 33 45 14 5 2 1 0 79 7 195
2017 Procurement 34 48 6 7 2 0 2 84 9 40
2017 Real property 56 35 6 0 3 0 0 91 3 23
2017 Materiel management 54 25 5 16 0 0 0 80 16 16
2017 Information management 31 36 12 14 8 0 0 67 22 73
2017 Information technology 44 43 4 5 4 0 0 87 10 150
2017 Evaluation 36 45 13 6 0 0 0 81 6 15
2017 Data sciences 33 35 23 7 2 0 0 68 9 35
2017 Policy 41 41 9 5 4 0 0 82 9 226
2017 Project management 46 38 7 4 5 0 0 84 9 108
2017 Other services to the public 40 39 10 8 2 0 0 79 10 72
2017 None of the above 47 37 7 5 3 0 0 84 8 281
2014 Client contact centre 13 37 10 36 5 0 0 49 41 42
2014 Federal regulators 50 28 16 3 0 0 3 81 3 31
2014 Compliance, inspection and enforcement 35 57 7 0 0 0 0 93 0 14
2014 Communications or public affairs 44 41 8 5 3 0 0 84 8 107
2014 Security 76 15 3 3 3 0 0 91 6 20
2014 Science and technology 47 37 8 6 2 0 0 84 7 1215
2014 Library services 31 60 4 5 0 0 0 91 5 22
2014 Administration and operations 33 34 16 10 6 0 0 68 16 468
2014 Human resources 37 43 6 8 5 1 0 81 13 186
2014 Financial management 31 41 15 10 2 0 0 73 12 232
2014 Procurement 41 52 5 0 2 0 0 93 2 40
2014 Real property 55 27 12 3 3 0 0 82 6 41
2014 Materiel management 77 10 7 5 0 0 0 87 5 25
2014 Information management 23 52 9 11 4 1 0 75 16 79
2014 Information technology 31 46 12 7 4 0 0 77 10 185
2014 Internal audit 19 71 0 11 0 0 0 89 11 10
2014 Evaluation 35 48 0 12 6 0 0 82 18 17
2014 Other services to the public 39 35 13 8 5 0 0 74 13 179
2014 None of the above 45 35 10 8 2 0 0 80 10 442

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 38 6 14 6 0 0 75 19 34
2017 Federal regulators 64 24 12 0 0 0 0 88 0 19
2017 Compliance, inspection and enforcement 53 40 8 0 0 0 0 92 0 13
2017 Communications or public affairs 50 40 7 3 1 0 0 90 4 101
2017 Access to information and privacy 55 38 0 0 7 0 0 93 7 12
2017 Security 67 24 0 9 0 0 0 91 9 20
2017 Science and technology 58 30 6 4 2 0 0 89 6 1334
2017 Library services 59 31 3 7 0 0 0 90 7 29
2017 Administration and operations 46 38 7 7 3 0 0 83 10 395
2017 Human resources 40 41 7 9 4 0 0 80 12 210
2017 Financial management 43 41 6 6 4 0 0 84 9 195
2017 Procurement 45 40 11 2 0 0 2 87 2 40
2017 Real property 63 31 6 0 0 0 0 94 0 23
2017 Materiel management 51 35 9 0 5 0 0 86 5 16
2017 Information management 31 41 9 15 4 0 0 72 19 73
2017 Information technology 51 39 4 4 2 0 0 90 6 150
2017 Evaluation 61 26 6 6 0 0 0 87 6 15
2017 Data sciences 40 37 16 7 0 0 0 78 7 35
2017 Policy 49 38 6 5 2 0 0 87 6 227
2017 Project management 49 40 3 5 2 0 0 90 7 108
2017 Other services to the public 44 41 5 9 1 0 0 85 10 72
2017 None of the above 52 34 7 4 3 0 0 86 7 282
2014 Client contact centre 25 31 32 5 7 0 0 56 12 42
2014 Federal regulators 49 35 10 6 0 0 0 84 6 31
2014 Compliance, inspection and enforcement 42 58 0 0 0 0 0 100 0 14
2014 Communications or public affairs 55 31 6 5 4 0 0 85 9 107
2014 Security 70 21 0 6 3 0 0 91 9 20
2014 Science and technology 49 37 7 6 2 0 0 86 8 1214
2014 Library services 56 35 4 5 0 0 0 91 5 22
2014 Administration and operations 40 32 13 12 4 0 0 72 16 468
2014 Human resources 49 38 4 5 3 1 0 88 8 186
2014 Financial management 42 41 11 5 1 0 0 83 6 231
2014 Procurement 36 57 4 0 2 0 0 93 2 40
2014 Real property 50 35 11 0 4 0 0 85 4 41
2014 Materiel management 82 14 5 0 0 0 0 95 0 25
2014 Information management 33 45 7 10 4 0 0 78 14 79
2014 Information technology 37 45 10 6 3 0 0 82 9 185
2014 Internal audit 71 20 9 0 0 0 0 91 0 10
2014 Evaluation 41 42 6 12 0 0 0 82 12 17
2014 Other services to the public 45 36 9 5 4 0 0 81 10 179
2014 None of the above 48 34 7 9 2 0 0 82 11 442

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 59 28 8 5 0 0 0 87 5 34
2017 Federal regulators 69 22 0 4 4 0 0 91 9 19
2017 Compliance, inspection and enforcement 38 22 7 23 9 0 0 60 32 13
2017 Communications or public affairs 48 39 4 8 0 0 0 87 8 101
2017 Access to information and privacy 66 27 7 0 0 0 0 93 0 12
2017 Security 50 45 5 0 0 0 0 95 0 21
2017 Science and technology 55 36 5 3 1 0 0 91 4 1330
2017 Library services 60 27 10 3 0 0 0 87 3 29
2017 Administration and operations 59 30 5 3 2 0 0 89 5 395
2017 Human resources 60 33 4 2 2 0 0 92 3 208
2017 Financial management 46 42 7 5 0 0 0 88 5 195
2017 Procurement 61 26 9 0 4 0 0 87 4 40
2017 Real property 63 22 12 3 0 0 0 85 3 23
2017 Materiel management 75 20 5 0 0 0 0 95 0 16
2017 Information management 46 39 3 10 3 0 0 85 12 72
2017 Information technology 59 32 4 3 1 0 0 91 5 150
2017 Evaluation 63 18 0 13 6 0 0 81 19 15
2017 Data sciences 49 44 2 2 2 0 0 93 5 35
2017 Policy 51 38 6 5 1 0 0 89 5 226
2017 Project management 61 26 8 3 2 1 0 88 5 108
2017 Other services to the public 52 34 8 4 2 0 0 86 6 72
2017 None of the above 53 33 5 4 5 0 0 86 9 281
2014 Client contact centre 51 40 7 0 2 0 0 92 2 42
2014 Federal regulators 49 46 3 2 0 0 0 94 2 31
2014 Compliance, inspection and enforcement 57 35 0 7 0 0 0 93 7 14
2014 Communications or public affairs 57 32 8 2 1 0 1 89 3 106
2014 Security 36 9 9 43 3 0 0 45 46 20
2014 Science and technology 47 40 5 5 2 0 0 87 8 1216
2014 Library services 50 37 9 4 0 0 0 87 4 22
2014 Administration and operations 56 34 4 5 1 0 0 90 6 466
2014 Human resources 70 23 4 1 2 0 0 94 3 186
2014 Financial management 45 38 12 3 1 1 0 83 4 232
2014 Procurement 59 30 9 2 0 0 0 89 2 40
2014 Real property 46 44 9 1 0 0 0 90 1 41
2014 Materiel management 80 13 3 2 3 0 0 93 5 25
2014 Information management 51 31 11 6 0 1 0 83 6 79
2014 Information technology 51 31 6 11 1 0 0 82 13 185
2014 Internal audit 51 28 9 11 0 0 0 79 11 10
2014 Evaluation 47 47 0 6 0 0 0 94 6 17
2014 Other services to the public 43 41 7 6 1 1 1 86 7 179
2014 None of the above 53 35 7 3 2 0 0 88 6 439

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 46 37 5 5 2 0 6 87 8 34
2017 Federal regulators 43 36 12 9 0 0 0 79 9 19
2017 Compliance, inspection and enforcement 31 62 0 7 0 0 0 93 7 13
2017 Communications or public affairs 39 34 13 9 5 0 0 73 14 100
2017 Access to information and privacy 73 13 0 13 0 0 0 87 13 12
2017 Security 60 26 5 9 0 0 0 86 9 21
2017 Science and technology 42 34 13 7 4 1 1 76 11 1333
2017 Library services 38 41 14 3 4 0 0 79 7 29
2017 Administration and operations 50 30 10 6 3 1 1 81 9 395
2017 Human resources 51 28 7 8 4 1 0 80 13 210
2017 Financial management 44 39 6 6 5 1 1 83 11 194
2017 Procurement 56 25 10 2 4 2 0 83 7 40
2017 Real property 65 35 0 0 0 0 0 100 0 23
2017 Materiel management 60 30 10 0 0 0 0 90 0 16
2017 Information management 48 26 6 14 6 0 0 74 20 73
2017 Information technology 55 33 7 3 2 0 0 88 6 150
2017 Evaluation 63 13 18 0 6 0 0 76 6 15
2017 Data sciences 38 30 12 11 2 7 0 73 14 35
2017 Policy 42 34 9 8 5 0 0 78 14 227
2017 Project management 55 31 4 7 2 1 0 86 9 107
2017 Other services to the public 44 37 6 7 4 0 1 82 11 72
2017 None of the above 43 31 12 6 7 0 1 75 13 279
2014 Client contact centre 44 35 7 10 3 0 0 79 14 42
2014 Federal regulators 29 41 18 12 0 0 0 70 12 31
2014 Compliance, inspection and enforcement 50 28 14 7 0 0 0 79 7 14
2014 Communications or public affairs 53 27 9 5 4 1 1 82 8 107
2014 Security 21 58 18 0 3 0 0 79 3 20
2014 Science and technology 33 37 15 8 6 1 1 71 14 1214
2014 Library services 29 27 17 18 9 0 0 56 27 22
2014 Administration and operations 46 31 11 8 3 0 0 78 12 469
2014 Human resources 60 29 4 3 2 0 0 90 5 186
2014 Financial management 51 31 9 6 2 0 1 82 9 232
2014 Procurement 61 24 7 8 0 0 0 86 8 40
2014 Real property 47 26 17 7 2 0 0 74 9 41
2014 Materiel management 72 18 5 5 0 0 0 90 5 25
2014 Information management 42 27 18 8 5 0 0 69 13 79
2014 Information technology 42 35 9 9 5 0 1 77 14 185
2014 Internal audit 42 37 11 9 0 0 0 79 9 10
2014 Evaluation 58 36 6 0 0 0 0 94 0 17
2014 Other services to the public 41 28 12 13 6 0 0 69 19 179
2014 None of the above 41 33 12 9 4 0 1 74 14 442

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 26 16 4 5 3 14 70 11 34
2017 Federal regulators 32 25 9 8 15 4 6 63 26 19
2017 Compliance, inspection and enforcement 33 36 7 7 16 0 0 69 23 13
2017 Communications or public affairs 33 20 9 13 7 0 18 65 24 100
2017 Access to information and privacy 14 13 36 14 7 0 16 32 25 12
2017 Security 26 18 14 14 9 0 18 54 28 21
2017 Science and technology 27 21 11 11 13 2 14 57 29 1333
2017 Library services 6 17 21 22 9 7 19 31 41 29
2017 Administration and operations 30 19 13 7 9 3 18 63 21 395
2017 Human resources 27 18 17 13 12 1 12 53 28 210
2017 Financial management 26 26 13 10 9 2 14 62 23 195
2017 Procurement 27 18 2 16 11 2 24 61 36 40
2017 Real property 48 16 15 9 0 0 12 72 11 23
2017 Materiel management 20 20 26 15 9 0 10 45 27 16
2017 Information management 26 23 13 10 11 5 12 58 26 73
2017 Information technology 35 24 7 11 9 1 12 68 23 150
2017 Evaluation 13 5 12 19 13 6 32 29 52 15
2017 Data sciences 30 19 4 14 13 9 12 61 33 35
2017 Policy 20 30 11 13 13 5 9 58 29 227
2017 Project management 37 25 11 12 7 5 3 68 20 108
2017 Other services to the public 23 27 10 6 16 7 11 60 27 72
2017 None of the above 34 22 10 5 12 4 13 68 20 281
2014 Client contact centre 46 16 7 17 5 2 7 68 25 42
2014 Federal regulators 20 19 10 12 19 11 9 49 39 30
2014 Compliance, inspection and enforcement 29 7 21 29 7 0 7 39 39 14
2014 Communications or public affairs 36 18 8 11 14 2 11 62 29 107
2014 Security 9 12 49 12 9 0 9 22 24 20
2014 Science and technology 20 20 10 15 20 1 13 47 41 1216
2014 Library services 9 9 15 35 9 4 19 23 57 22
2014 Administration and operations 28 23 15 8 12 1 13 59 23 469
2014 Human resources 28 15 20 7 6 1 23 57 17 186
2014 Financial management 34 16 9 10 12 3 17 62 27 232
2014 Procurement 32 19 10 13 9 3 15 61 27 40
2014 Real property 34 35 12 12 4 0 3 71 17 41
2014 Materiel management 55 11 3 14 12 2 3 69 28 25
2014 Information management 18 15 14 23 20 2 7 37 48 79
2014 Information technology 33 13 12 15 14 0 13 52 34 185
2014 Internal audit 11 21 28 0 0 11 29 53 0 10
2014 Evaluation 23 30 24 6 6 6 6 60 13 17
2014 Other services to the public 23 15 12 15 21 2 11 43 42 179
2014 None of the above 23 24 11 12 14 3 12 56 31 442

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 44 8 14 9 0 0 70 22 34
2017 Federal regulators 47 31 17 4 0 0 0 79 4 19
2017 Compliance, inspection and enforcement 31 53 7 9 0 0 0 84 9 13
2017 Communications or public affairs 26 54 5 12 3 0 0 80 15 101
2017 Access to information and privacy 34 29 14 16 7 0 0 63 23 12
2017 Security 45 37 9 9 0 0 0 82 9 21
2017 Science and technology 41 42 8 6 3 0 0 83 9 1339
2017 Library services 42 43 6 4 4 0 0 86 8 29
2017 Administration and operations 32 45 11 8 2 0 0 78 11 395
2017 Human resources 27 45 10 9 9 0 0 71 19 210
2017 Financial management 29 44 15 9 2 0 0 73 11 196
2017 Procurement 16 67 2 11 4 0 0 83 15 40
2017 Real property 53 44 3 0 0 0 0 97 0 23
2017 Materiel management 45 35 5 10 5 0 0 80 15 16
2017 Information management 28 35 13 16 9 0 0 63 24 73
2017 Information technology 39 43 8 6 4 0 0 81 10 150
2017 Evaluation 16 58 6 6 13 0 0 75 19 15
2017 Data sciences 28 49 9 7 2 0 5 82 9 35
2017 Policy 32 49 9 7 2 1 0 81 9 228
2017 Project management 31 49 6 9 5 0 0 80 14 108
2017 Other services to the public 32 53 9 5 1 0 0 85 6 72
2017 None of the above 39 41 7 7 5 0 0 80 13 283
2014 Client contact centre 16 55 19 3 7 0 0 71 10 42
2014 Federal regulators 40 38 4 19 0 0 0 77 19 31
2014 Compliance, inspection and enforcement 15 43 21 21 0 0 0 57 21 14
2014 Communications or public affairs 25 49 14 6 6 0 0 74 12 107
2014 Security 64 24 6 3 3 0 0 88 6 20
2014 Science and technology 32 47 9 8 5 0 0 79 12 1216
2014 Library services 36 38 0 22 4 0 0 74 26 22
2014 Administration and operations 25 51 10 7 6 0 0 76 13 468
2014 Human resources 40 35 16 7 3 0 0 75 9 186
2014 Financial management 32 37 16 10 4 0 0 69 15 232
2014 Procurement 26 62 2 7 2 0 0 88 9 40
2014 Real property 37 44 15 2 3 0 0 80 4 41
2014 Materiel management 67 26 0 7 0 0 0 93 7 25
2014 Information management 24 32 14 18 12 0 0 57 29 79
2014 Information technology 26 40 14 14 6 0 0 66 20 185
2014 Internal audit 9 81 9 0 0 0 0 91 0 10
2014 Evaluation 41 36 6 12 6 0 0 76 18 17
2014 Other services to the public 34 38 12 10 6 0 0 72 16 179
2014 None of the above 32 40 11 11 6 0 0 72 17 442

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 49 16 9 5 0 0 70 14 34
2017 Federal regulators 24 54 6 11 4 0 0 78 16 19
2017 Compliance, inspection and enforcement 8 40 22 22 9 0 0 48 31 13
2017 Communications or public affairs 37 34 10 15 5 0 0 71 19 101
2017 Access to information and privacy 37 22 7 21 13 0 0 59 34 12
2017 Security 32 46 4 9 9 0 0 78 18 21
2017 Science and technology 27 36 14 13 9 1 0 64 22 1336
2017 Library services 35 25 17 12 11 0 0 60 23 29
2017 Administration and operations 31 35 15 11 7 1 0 67 18 395
2017 Human resources 34 32 10 15 9 0 0 66 24 210
2017 Financial management 26 44 15 7 7 0 1 70 15 196
2017 Procurement 18 43 7 11 11 9 0 68 24 40
2017 Real property 37 38 22 3 0 0 0 75 3 23
2017 Materiel management 29 50 16 5 0 0 0 80 5 16
2017 Information management 23 41 12 15 9 0 0 64 24 73
2017 Information technology 32 37 13 12 5 1 0 69 17 150
2017 Evaluation 19 45 12 6 18 0 0 64 24 15
2017 Data sciences 27 48 4 16 5 0 0 75 21 35
2017 Policy 35 36 12 13 3 0 0 71 17 227
2017 Project management 33 36 14 9 8 0 0 69 17 108
2017 Other services to the public 29 42 14 10 5 0 0 71 15 72
2017 None of the above 30 39 10 8 13 1 0 69 21 282
2014 Client contact centre 32 19 25 14 10 0 0 51 24 42
2014 Federal regulators 38 34 5 20 3 0 0 72 23 31
2014 Compliance, inspection and enforcement 7 43 21 28 0 0 0 50 28 14
2014 Communications or public affairs 27 42 11 16 5 0 0 69 20 107
2014 Security 55 30 3 9 3 0 0 85 12 20
2014 Science and technology 18 34 19 18 11 0 0 52 29 1216
2014 Library services 38 27 8 13 14 0 0 65 27 22
2014 Administration and operations 26 29 21 13 10 0 0 56 23 469
2014 Human resources 43 34 8 9 5 0 0 78 14 185
2014 Financial management 25 31 27 10 7 0 0 56 17 232
2014 Procurement 22 38 14 10 17 0 0 60 26 40
2014 Real property 26 25 34 11 4 0 0 51 15 41
2014 Materiel management 64 18 8 3 8 0 0 82 10 25
2014 Information management 20 33 13 14 20 0 0 53 34 79
2014 Information technology 19 42 13 17 9 0 1 61 26 185
2014 Internal audit 20 71 9 0 0 0 0 91 0 10
2014 Evaluation 35 30 24 0 12 0 0 65 12 17
2014 Other services to the public 16 38 21 18 7 0 0 54 25 179
2014 None of the above 26 31 17 14 11 0 0 58 25 441

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 43 24 10 3 0 0 63 13 34
2017 Federal regulators 20 54 4 12 9 0 0 74 22 19
2017 Compliance, inspection and enforcement 17 45 7 24 7 0 0 62 31 13
2017 Communications or public affairs 32 45 9 12 2 0 0 78 14 101
2017 Access to information and privacy 51 13 7 7 23 0 0 64 29 12
2017 Security 31 46 13 5 5 0 0 77 10 21
2017 Science and technology 35 43 10 9 3 0 0 78 12 1337
2017 Library services 17 64 6 6 7 0 0 81 13 29
2017 Administration and operations 35 41 10 11 4 0 0 76 14 395
2017 Human resources 29 39 14 13 4 0 0 69 17 209
2017 Financial management 26 47 12 9 6 0 0 73 15 196
2017 Procurement 43 33 11 9 4 0 0 75 13 40
2017 Real property 50 37 13 0 0 0 0 87 0 23
2017 Materiel management 9 36 26 25 5 0 0 44 29 16
2017 Information management 23 44 13 19 2 0 0 67 21 73
2017 Information technology 31 38 15 13 2 0 0 69 16 149
2017 Evaluation 19 50 24 6 0 0 0 70 6 15
2017 Data sciences 29 51 10 7 4 0 0 80 11 35
2017 Policy 24 52 11 8 5 0 0 76 13 228
2017 Project management 41 40 6 7 5 0 0 82 12 108
2017 Other services to the public 38 37 12 9 2 0 1 77 12 72
2017 None of the above 36 40 9 10 6 0 0 75 16 283

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 52 18 7 0 0 0 75 7 34
2017 Federal regulators 52 34 9 0 4 0 0 86 4 19
2017 Compliance, inspection and enforcement 24 50 8 0 18 0 0 74 18 12
2017 Communications or public affairs 39 48 6 5 2 0 0 87 7 101
2017 Access to information and privacy 47 23 8 23 0 0 0 70 23 12
2017 Security 44 38 4 4 0 9 0 91 5 21
2017 Science and technology 41 39 10 7 3 1 0 80 10 1335
2017 Library services 40 49 7 0 4 0 0 89 4 29
2017 Administration and operations 44 39 8 6 2 0 0 84 8 396
2017 Human resources 38 38 10 9 5 0 0 76 14 210
2017 Financial management 37 44 12 5 1 1 0 82 5 196
2017 Procurement 45 34 11 7 2 0 0 79 9 40
2017 Real property 52 35 6 6 0 0 0 87 6 23
2017 Materiel management 54 31 10 5 0 0 0 85 5 16
2017 Information management 37 47 5 10 1 0 0 84 11 73
2017 Information technology 42 42 10 4 2 1 0 84 6 150
2017 Evaluation 26 55 6 6 6 0 0 81 13 15
2017 Data sciences 38 44 7 6 2 2 0 85 8 35
2017 Policy 42 42 9 5 2 0 0 84 7 227
2017 Project management 49 35 10 6 0 0 0 84 6 108
2017 Other services to the public 46 41 8 1 4 0 0 87 5 72
2017 None of the above 40 41 8 6 4 1 0 82 10 282
2014 Client contact centre 41 39 5 5 10 0 0 79 15 42
2014 Federal regulators 37 46 7 3 3 0 3 86 6 31
2014 Compliance, inspection and enforcement 36 42 14 7 0 0 0 78 7 14
2014 Communications or public affairs 39 45 11 2 3 0 0 84 5 107
2014 Security 30 58 3 6 3 0 0 88 9 20
2014 Science and technology 29 43 15 9 4 1 0 72 13 1216
2014 Library services 46 23 9 18 0 4 0 72 19 22
2014 Administration and operations 35 43 12 5 4 0 1 79 8 469
2014 Human resources 52 39 4 3 1 0 0 91 5 186
2014 Financial management 37 40 15 3 3 1 0 78 7 232
2014 Procurement 30 44 17 5 5 0 0 74 10 40
2014 Real property 36 39 17 8 0 0 0 76 8 41
2014 Materiel management 72 21 2 3 0 2 0 95 3 25
2014 Information management 28 43 17 5 8 0 0 71 13 79
2014 Information technology 30 48 13 7 3 0 0 78 9 185
2014 Internal audit 58 32 9 0 0 0 0 91 0 10
2014 Evaluation 35 47 18 0 0 0 0 82 0 17
2014 Other services to the public 29 43 18 5 5 0 0 72 10 179
2014 None of the above 34 38 16 8 4 0 0 72 12 442

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 65 18 4 5 0 0 72 9 34
2017 Federal regulators 42 34 14 6 4 0 0 76 10 19
2017 Compliance, inspection and enforcement 18 41 15 8 18 0 0 59 25 12
2017 Communications or public affairs 34 37 10 14 4 1 0 71 18 101
2017 Access to information and privacy 37 36 14 7 7 0 0 72 13 12
2017 Security 36 46 4 4 9 0 0 82 13 21
2017 Science and technology 31 38 12 11 8 0 0 70 18 1337
2017 Library services 31 39 10 9 11 0 0 70 20 28
2017 Administration and operations 31 40 14 7 7 1 0 71 14 395
2017 Human resources 31 37 12 12 9 0 0 68 20 210
2017 Financial management 24 45 15 9 7 0 0 69 16 196
2017 Procurement 38 35 7 5 15 0 0 73 20 40
2017 Real property 37 44 16 3 0 0 0 81 3 23
2017 Materiel management 25 45 26 5 0 0 0 69 5 16
2017 Information management 25 39 18 14 5 0 0 64 19 72
2017 Information technology 37 41 9 8 5 0 0 78 13 150
2017 Evaluation 19 49 6 13 13 0 0 68 25 15
2017 Data sciences 24 48 14 6 5 2 0 75 11 35
2017 Policy 35 37 11 14 4 0 0 72 18 227
2017 Project management 35 36 12 13 4 0 0 71 17 108
2017 Other services to the public 37 38 17 5 4 0 0 75 8 72
2017 None of the above 35 37 10 5 12 1 0 72 18 283

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 47 20 5 0 0 0 75 5 34
2017 Federal regulators 66 29 5 0 0 0 0 95 0 19
2017 Compliance, inspection and enforcement 62 38 0 0 0 0 0 100 0 13
2017 Communications or public affairs 39 47 5 10 0 0 0 85 10 101
2017 Access to information and privacy 56 21 23 0 0 0 0 77 0 12
2017 Security 49 36 0 14 0 0 0 86 14 21
2017 Science and technology 59 31 6 2 1 0 0 90 4 1332
2017 Library services 59 31 3 6 0 0 0 91 6 29
2017 Administration and operations 50 36 10 2 1 0 0 86 3 395
2017 Human resources 43 35 13 6 3 0 0 79 8 209
2017 Financial management 50 35 8 6 1 0 0 85 7 196
2017 Procurement 61 28 6 4 0 0 0 89 4 40
2017 Real property 78 22 0 0 0 0 0 100 0 23
2017 Materiel management 75 20 5 0 0 0 0 95 0 16
2017 Information management 42 33 17 5 4 0 0 75 9 73
2017 Information technology 56 31 8 4 1 0 0 87 5 150
2017 Evaluation 29 52 19 0 0 0 0 81 0 15
2017 Data sciences 45 37 11 0 2 0 5 87 2 35
2017 Policy 44 40 10 4 1 0 0 85 6 227
2017 Project management 59 25 10 5 1 0 0 84 6 106
2017 Other services to the public 45 43 9 2 0 0 0 89 2 72
2017 None of the above 53 36 7 2 3 0 0 89 4 282
2014 Client contact centre 32 57 3 3 5 0 0 88 8 42
2014 Federal regulators 72 22 3 3 0 0 0 94 3 31
2014 Compliance, inspection and enforcement 57 36 7 0 0 0 0 93 0 14
2014 Communications or public affairs 54 29 10 5 3 0 0 83 8 107
2014 Security 82 12 3 0 3 0 0 94 3 20
2014 Science and technology 61 28 7 2 1 0 0 89 3 1214
2014 Library services 56 31 8 5 0 0 0 87 5 22
2014 Administration and operations 57 32 6 3 2 0 0 90 5 469
2014 Human resources 67 26 4 2 1 0 0 93 3 186
2014 Financial management 62 29 7 2 1 0 0 91 2 231
2014 Procurement 73 25 2 0 0 0 0 98 0 40
2014 Real property 69 24 6 1 0 0 0 93 1 41
2014 Materiel management 82 18 0 0 0 0 0 100 0 25
2014 Information management 50 31 11 5 3 0 0 81 8 79
2014 Information technology 56 26 10 6 2 0 0 82 8 184
2014 Internal audit 51 39 9 0 0 0 0 91 0 10
2014 Evaluation 59 30 6 6 0 0 0 88 6 17
2014 Other services to the public 64 26 6 3 0 0 0 91 3 179
2014 None of the above 59 25 12 2 2 0 0 84 4 442

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 43 16 7 7 0 0 70 15 34
2017 Federal regulators 59 37 0 0 4 0 0 96 4 19
2017 Compliance, inspection and enforcement 15 38 7 14 25 0 0 53 40 13
2017 Communications or public affairs 31 42 15 7 5 0 0 73 12 101
2017 Access to information and privacy 43 42 8 7 0 0 0 86 7 12
2017 Security 47 40 0 9 5 0 0 87 13 21
2017 Science and technology 34 43 11 8 5 0 0 77 13 1329
2017 Library services 31 40 0 26 4 0 0 70 30 29
2017 Administration and operations 33 45 10 8 4 0 0 78 12 393
2017 Human resources 28 36 14 13 9 0 0 64 22 208
2017 Financial management 24 48 12 11 4 0 0 73 15 196
2017 Procurement 36 40 4 11 9 0 0 77 20 40
2017 Real property 50 22 19 10 0 0 0 71 10 23
2017 Materiel management 45 35 5 10 5 0 0 80 14 16
2017 Information management 35 36 14 7 7 0 0 71 15 73
2017 Information technology 47 30 12 10 2 0 0 76 12 150
2017 Evaluation 45 19 11 19 6 0 0 63 25 15
2017 Data sciences 29 46 14 6 5 0 0 75 11 35
2017 Policy 36 41 11 9 3 0 0 77 12 227
2017 Project management 39 41 7 11 2 0 0 80 13 107
2017 Other services to the public 34 45 10 7 2 0 0 80 10 72
2017 None of the above 32 39 11 9 8 0 0 71 18 280
2014 Client contact centre 28 39 17 5 10 0 0 67 16 42
2014 Federal regulators 24 42 22 12 0 0 0 66 12 31
2014 Compliance, inspection and enforcement 21 50 14 7 7 0 0 71 14 14
2014 Communications or public affairs 28 46 9 10 6 0 1 74 17 107
2014 Security 61 24 6 9 0 0 0 85 9 20
2014 Science and technology 21 44 13 13 9 1 0 65 22 1216
2014 Library services 19 51 4 13 13 0 0 70 26 22
2014 Administration and operations 26 41 12 12 8 0 0 68 20 469
2014 Human resources 28 34 16 10 7 0 6 66 17 186
2014 Financial management 25 41 8 18 8 0 0 66 26 232
2014 Procurement 20 44 12 14 10 0 0 64 24 40
2014 Real property 38 37 16 4 5 0 0 75 9 41
2014 Materiel management 61 23 2 13 0 0 0 85 13 25
2014 Information management 24 45 6 11 13 0 0 70 24 79
2014 Information technology 22 47 9 14 8 0 0 69 22 185
2014 Internal audit 41 48 11 0 0 0 0 89 0 10
2014 Evaluation 23 41 24 6 6 0 0 65 12 17
2014 Other services to the public 25 40 11 15 9 0 0 65 24 179
2014 None of the above 26 40 13 11 7 0 3 68 18 441

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 41 23 7 7 0 0 63 15 34
2017 Federal regulators 55 25 5 10 4 0 0 80 15 19
2017 Compliance, inspection and enforcement 15 40 7 22 16 0 0 55 38 13
2017 Communications or public affairs 35 39 14 9 4 0 0 74 13 101
2017 Access to information and privacy 46 48 0 7 0 0 0 93 7 12
2017 Security 40 38 9 4 9 0 0 78 13 21
2017 Science and technology 42 37 11 6 4 0 0 79 10 1331
2017 Library services 28 27 23 19 4 0 0 54 23 29
2017 Administration and operations 37 39 14 5 5 0 0 76 10 393
2017 Human resources 39 30 12 11 7 0 0 70 18 209
2017 Financial management 30 46 13 7 3 0 1 77 11 196
2017 Procurement 38 39 7 11 5 0 0 78 15 40
2017 Real property 46 28 22 3 0 0 0 75 3 23
2017 Materiel management 45 14 11 25 5 0 0 59 30 16
2017 Information management 38 33 17 10 2 0 0 70 13 72
2017 Information technology 44 31 13 8 4 0 0 75 12 150
2017 Evaluation 44 26 0 13 18 0 0 70 30 15
2017 Data sciences 27 50 12 7 5 0 0 77 12 35
2017 Policy 34 37 12 12 4 0 0 71 17 226
2017 Project management 47 37 6 8 3 0 0 83 11 107
2017 Other services to the public 35 44 8 10 4 0 0 79 14 72
2017 None of the above 41 29 15 7 8 0 0 70 15 282
2014 Client contact centre 32 35 14 9 10 0 0 67 19 42
2014 Federal regulators 34 28 18 16 3 0 0 62 20 31
2014 Compliance, inspection and enforcement 36 42 7 14 0 0 0 79 14 14
2014 Communications or public affairs 30 44 7 11 4 1 2 77 16 107
2014 Security 61 21 6 9 3 0 0 82 12 20
2014 Science and technology 31 40 13 9 6 0 0 71 15 1217
2014 Library services 19 45 5 19 12 0 0 64 31 22
2014 Administration and operations 36 33 16 8 7 0 0 69 15 468
2014 Human resources 47 29 12 7 5 0 0 76 12 186
2014 Financial management 28 41 17 8 5 0 0 70 13 232
2014 Procurement 32 37 17 10 4 0 0 69 14 40
2014 Real property 40 38 12 5 5 0 0 78 10 41
2014 Materiel management 62 26 2 3 5 3 0 90 8 25
2014 Information management 34 30 9 14 12 0 0 64 26 79
2014 Information technology 25 35 16 13 11 0 0 60 24 185
2014 Internal audit 42 49 9 0 0 0 0 91 0 10
2014 Evaluation 29 35 12 6 18 0 0 65 23 17
2014 Other services to the public 24 43 10 11 11 0 0 68 22 179
2014 None of the above 32 36 13 11 6 0 3 70 17 442

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 35 40 13 5 7 0 0 75 12 34
2017 Federal regulators 50 40 0 6 4 0 0 90 10 19
2017 Compliance, inspection and enforcement 17 24 16 44 0 0 0 41 44 12
2017 Communications or public affairs 37 35 8 11 6 0 3 74 18 100
2017 Access to information and privacy 36 36 14 13 0 0 0 72 13 12
2017 Security 40 51 0 0 9 0 0 91 9 21
2017 Science and technology 31 39 16 8 5 0 1 70 13 1331
2017 Library services 41 30 9 16 4 0 0 71 20 29
2017 Administration and operations 38 41 9 8 3 1 0 79 11 395
2017 Human resources 38 37 12 8 6 0 0 75 13 209
2017 Financial management 30 40 18 9 2 1 1 71 11 196
2017 Procurement 39 39 7 11 4 0 0 78 15 40
2017 Real property 49 44 7 0 0 0 0 93 0 23
2017 Materiel management 45 19 21 14 0 0 0 65 14 16
2017 Information management 31 36 19 8 6 0 0 66 15 73
2017 Information technology 42 34 8 11 4 0 1 76 15 150
2017 Evaluation 50 7 25 11 6 0 0 57 18 15
2017 Data sciences 29 41 16 4 5 5 0 74 10 35
2017 Policy 33 42 11 9 4 0 0 76 13 227
2017 Project management 46 31 9 12 0 1 0 79 12 107
2017 Other services to the public 33 43 14 5 5 0 0 76 10 72
2017 None of the above 37 36 12 7 8 0 0 73 15 281
2014 Client contact centre 32 44 14 7 3 0 0 76 10 42
2014 Federal regulators 28 35 16 18 0 0 3 65 19 31
2014 Compliance, inspection and enforcement 36 35 14 14 0 0 0 71 14 14
2014 Communications or public affairs 34 40 9 12 5 0 0 74 17 107
2014 Security 55 24 9 9 3 0 0 79 12 20
2014 Science and technology 19 39 17 13 9 1 2 59 23 1216
2014 Library services 19 46 0 18 17 0 0 65 35 22
2014 Administration and operations 34 37 15 8 6 0 0 71 14 469
2014 Human resources 47 34 8 7 3 0 0 82 10 186
2014 Financial management 36 38 15 6 5 0 0 74 11 232
2014 Procurement 37 42 7 14 0 0 0 78 14 40
2014 Real property 40 26 18 13 3 0 0 67 16 41
2014 Materiel management 72 16 5 3 5 0 0 88 7 25
2014 Information management 33 28 9 13 17 1 0 61 30 79
2014 Information technology 30 32 15 14 9 0 0 62 22 185
2014 Internal audit 31 59 9 0 0 0 0 91 0 10
2014 Evaluation 23 36 24 12 6 0 0 59 18 17
2014 Other services to the public 23 45 13 11 7 0 0 68 18 178
2014 None of the above 31 39 14 9 5 1 1 72 14 442

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 49 10 5 8 0 0 76 13 34
2017 Federal regulators 49 47 4 0 0 0 0 96 0 19
2017 Compliance, inspection and enforcement 44 31 8 18 0 0 0 75 18 12
2017 Communications or public affairs 40 37 11 11 1 1 0 77 11 101
2017 Access to information and privacy 34 36 8 16 7 0 0 70 23 12
2017 Security 49 32 10 9 0 0 0 81 9 21
2017 Science and technology 49 37 8 4 2 0 0 86 6 1331
2017 Library services 36 50 6 3 4 0 0 87 7 29
2017 Administration and operations 41 39 12 5 2 0 0 81 7 394
2017 Human resources 30 43 10 9 6 0 0 74 16 209
2017 Financial management 36 44 10 6 3 0 0 80 10 196
2017 Procurement 43 42 7 2 4 2 0 87 7 40
2017 Real property 59 38 3 0 0 0 0 97 0 23
2017 Materiel management 50 30 10 5 5 0 0 80 10 16
2017 Information management 33 39 15 7 4 1 0 73 11 73
2017 Information technology 48 32 11 8 2 0 0 79 10 150
2017 Evaluation 42 26 25 0 6 0 0 68 6 15
2017 Data sciences 47 44 4 2 2 0 0 91 4 35
2017 Policy 36 47 8 6 2 0 0 83 9 227
2017 Project management 45 38 9 5 2 0 0 83 7 107
2017 Other services to the public 41 40 11 4 2 1 0 82 7 72
2017 None of the above 45 39 7 6 3 0 0 84 8 280
2014 Client contact centre 22 51 14 6 7 0 0 74 12 42
2014 Federal regulators 47 28 12 9 0 0 3 77 10 31
2014 Compliance, inspection and enforcement 36 50 7 7 0 0 0 86 7 14
2014 Communications or public affairs 39 41 10 6 4 0 0 80 10 107
2014 Security 61 30 3 3 3 0 0 91 6 20
2014 Science and technology 41 41 10 5 2 0 0 82 7 1215
2014 Library services 33 36 9 17 0 5 0 73 18 22
2014 Administration and operations 35 44 10 6 4 0 0 80 11 468
2014 Human resources 45 32 15 5 2 0 0 78 7 186
2014 Financial management 39 38 16 4 2 0 0 78 6 232
2014 Procurement 61 27 7 5 0 0 0 88 5 40
2014 Real property 43 41 14 0 1 0 0 84 1 41
2014 Materiel management 74 21 2 2 0 0 0 96 2 25
2014 Information management 28 40 17 11 4 0 0 68 15 79
2014 Information technology 36 39 16 7 4 0 0 74 10 185
2014 Internal audit 21 79 0 0 0 0 0 100 0 10
2014 Evaluation 47 30 12 12 0 0 0 76 12 17
2014 Other services to the public 42 34 11 7 5 0 0 77 12 178
2014 None of the above 42 35 13 8 3 0 0 76 10 442

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 34 15 6 2 0 6 75 9 34
2017 Federal regulators 16 62 21 0 0 0 0 79 0 19
2017 Compliance, inspection and enforcement 46 23 22 0 9 0 0 69 9 13
2017 Communications or public affairs 38 31 17 7 4 0 3 72 11 101
2017 Access to information and privacy 66 21 7 6 0 0 0 87 6 12
2017 Security 39 33 19 9 0 0 0 72 9 21
2017 Science and technology 32 39 15 7 4 0 2 72 12 1337
2017 Library services 39 26 22 0 13 0 0 65 13 29
2017 Administration and operations 40 37 15 6 2 0 0 77 8 396
2017 Human resources 37 31 17 10 3 0 1 69 13 210
2017 Financial management 44 38 12 5 1 0 0 82 6 196
2017 Procurement 42 31 13 7 4 2 0 75 11 40
2017 Real property 30 32 37 0 0 0 0 63 0 23
2017 Materiel management 45 25 25 5 0 0 0 70 5 16
2017 Information management 46 29 11 10 4 0 0 75 14 73
2017 Information technology 40 30 17 5 5 1 1 72 11 149
2017 Evaluation 32 49 19 0 0 0 0 81 0 15
2017 Data sciences 41 35 9 7 2 0 5 80 10 35
2017 Policy 30 40 19 6 4 0 0 71 10 228
2017 Project management 38 39 17 3 3 0 0 77 6 108
2017 Other services to the public 43 29 14 6 2 4 1 76 9 72
2017 None of the above 40 36 14 5 3 0 1 77 8 281
2014 Client contact centre 58 30 10 2 0 0 0 88 2 42
2014 Federal regulators 25 37 24 3 6 0 4 65 9 31
2014 Compliance, inspection and enforcement 22 50 21 7 0 0 0 72 7 14
2014 Communications or public affairs 45 33 18 3 1 0 0 78 4 107
2014 Security 15 79 0 6 0 0 0 94 6 20
2014 Science and technology 29 35 17 11 6 0 1 65 17 1216
2014 Library services 27 52 8 4 9 0 0 79 13 22
2014 Administration and operations 39 34 18 6 4 0 0 73 9 469
2014 Human resources 40 32 19 5 3 0 0 72 8 186
2014 Financial management 46 37 8 7 1 0 0 84 9 232
2014 Procurement 43 34 20 2 0 0 0 77 2 40
2014 Real property 30 46 17 3 4 0 0 76 7 41
2014 Materiel management 26 62 10 0 0 3 0 90 0 25
2014 Information management 36 33 15 9 5 0 1 70 14 79
2014 Information technology 37 34 17 7 5 0 1 71 12 185
2014 Internal audit 61 29 0 9 0 0 0 91 9 10
2014 Evaluation 29 53 18 0 0 0 0 82 0 17
2014 Other services to the public 32 37 18 10 3 0 0 69 13 179
2014 None of the above 37 39 15 5 3 1 1 77 8 442

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 20 32 32 8 3 0 41 26 34
2017 Federal regulators 0 9 51 13 27 0 0 40 9 19
2017 Compliance, inspection and enforcement 8 42 16 34 0 0 0 34 50 12
2017 Communications or public affairs 5 21 37 26 9 2 0 35 27 101
2017 Access to information and privacy 0 13 33 14 32 0 7 50 14 12
2017 Security 9 9 60 17 5 0 0 22 18 21
2017 Science and technology 5 17 38 23 12 2 3 38 23 1335
2017 Library services 8 25 35 15 15 0 3 30 34 29
2017 Administration and operations 5 23 40 17 11 1 3 29 29 392
2017 Human resources 7 22 41 17 9 1 1 27 31 209
2017 Financial management 7 15 36 28 13 0 1 42 22 193
2017 Procurement 9 18 30 27 11 2 2 40 29 39
2017 Real property 0 17 52 23 9 0 0 32 17 22
2017 Materiel management 0 36 29 25 5 5 0 32 38 16
2017 Information management 14 19 33 21 10 0 2 32 33 73
2017 Information technology 8 20 37 17 15 0 2 33 29 150
2017 Evaluation 6 19 31 30 13 0 0 43 25 15
2017 Data sciences 4 11 30 29 23 2 0 53 16 35
2017 Policy 5 16 47 22 8 2 1 30 22 228
2017 Project management 3 18 41 23 13 2 0 37 21 108
2017 Other services to the public 9 15 36 31 4 1 4 37 25 72
2017 None of the above 5 17 37 22 12 1 6 37 24 282
2014 Client contact centre 3 20 57 13 3 2 2 17 25 42
2014 Federal regulators 6 18 57 9 3 0 7 13 26 31
2014 Compliance, inspection and enforcement 0 43 36 7 7 0 7 15 46 14
2014 Communications or public affairs 1 30 40 17 10 1 1 28 32 107
2014 Security 6 15 66 9 3 0 0 12 21 20
2014 Science and technology 11 28 38 17 4 0 2 21 40 1213
2014 Library services 16 37 29 18 0 0 0 18 53 22
2014 Administration and operations 8 26 38 17 9 0 2 27 35 467
2014 Human resources 8 29 30 22 11 0 0 33 37 185
2014 Financial management 5 19 43 27 6 0 2 33 24 232
2014 Procurement 2 20 26 37 7 2 5 48 24 40
2014 Real property 4 28 47 16 5 0 0 21 32 41
2014 Materiel management 3 8 25 62 3 0 0 64 11 25
2014 Information management 15 26 35 16 1 3 4 18 44 79
2014 Information technology 12 29 34 18 5 0 1 23 42 185
2014 Internal audit 0 0 59 19 22 0 0 41 0 10
2014 Evaluation 0 18 36 47 0 0 0 47 18 17
2014 Other services to the public 8 21 43 21 7 0 0 27 29 176
2014 None of the above 8 27 39 17 7 1 2 24 36 440

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 24 10 30 17 6 6 53 36 34
2017 Federal regulators 4 4 37 20 29 0 5 52 9 19
2017 Compliance, inspection and enforcement 26 8 24 35 8 0 0 42 34 12
2017 Communications or public affairs 2 6 21 34 30 7 1 69 9 101
2017 Access to information and privacy 0 7 7 34 45 0 7 86 7 12
2017 Security 5 9 30 30 22 0 4 55 14 21
2017 Science and technology 4 14 29 24 22 3 5 49 20 1332
2017 Library services 13 22 22 18 22 4 0 41 36 29
2017 Administration and operations 5 15 25 27 20 4 5 51 21 392
2017 Human resources 6 18 21 30 19 3 2 52 26 210
2017 Financial management 4 10 29 30 23 1 2 56 15 193
2017 Procurement 4 11 30 14 30 2 9 49 17 39
2017 Real property 0 13 26 36 24 0 0 60 13 22
2017 Materiel management 10 21 31 5 29 0 4 36 32 16
2017 Information management 2 16 33 34 12 0 2 46 19 72
2017 Information technology 8 18 22 19 27 2 4 49 27 149
2017 Evaluation 25 6 39 12 13 5 0 26 33 15
2017 Data sciences 2 2 30 32 25 5 5 62 5 35
2017 Policy 3 6 31 38 18 3 0 58 10 228
2017 Project management 5 9 28 31 24 3 0 57 14 108
2017 Other services to the public 8 13 24 32 17 0 6 53 22 71
2017 None of the above 7 12 19 24 28 3 7 58 21 280
2014 Client contact centre 12 16 30 11 25 5 2 38 30 42
2014 Federal regulators 3 12 47 28 3 4 3 33 17 31
2014 Compliance, inspection and enforcement 7 7 57 14 0 0 14 16 17 14
2014 Communications or public affairs 1 21 35 25 15 1 2 41 23 107
2014 Security 3 8 22 12 12 43 0 42 20 20
2014 Science and technology 18 24 30 16 6 2 3 23 45 1213
2014 Library services 30 18 38 14 0 0 0 14 48 22
2014 Administration and operations 10 17 37 19 13 2 2 33 28 468
2014 Human resources 7 20 31 22 18 1 1 41 28 185
2014 Financial management 6 14 36 24 11 7 1 39 21 230
2014 Procurement 5 14 19 35 20 2 5 59 20 40
2014 Real property 6 10 49 14 16 4 0 32 17 40
2014 Materiel management 3 9 25 13 48 2 0 62 12 25
2014 Information management 16 25 30 19 3 5 3 23 44 79
2014 Information technology 16 22 35 16 8 1 2 24 39 185
2014 Internal audit 0 19 11 50 21 0 0 71 19 10
2014 Evaluation 0 18 42 29 12 0 0 41 18 17
2014 Other services to the public 14 25 28 21 8 3 1 30 41 179
2014 None of the above 11 22 28 21 11 3 3 34 36 439

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 24 25 33 5 10 0 3 16 50 34
2017 Federal regulators 10 18 42 20 5 0 5 26 30 19
2017 Compliance, inspection and enforcement 10 32 18 24 8 0 8 35 45 12
2017 Communications or public affairs 19 30 31 17 2 2 0 19 49 100
2017 Access to information and privacy 15 14 31 14 17 0 8 34 32 11
2017 Security 9 22 41 23 5 0 0 28 31 21
2017 Science and technology 21 26 24 11 11 3 5 23 51 1337
2017 Library services 21 22 24 11 12 4 7 25 48 29
2017 Administration and operations 15 26 30 16 8 1 4 26 43 393
2017 Human resources 16 27 29 14 9 3 2 24 45 210
2017 Financial management 8 20 39 18 13 2 1 31 29 193
2017 Procurement 18 26 30 10 15 0 0 26 44 40
2017 Real property 16 10 42 23 9 0 0 31 27 22
2017 Materiel management 20 16 22 26 5 10 0 35 40 16
2017 Information management 12 24 25 27 10 1 1 38 36 73
2017 Information technology 14 22 33 15 10 3 2 26 39 150
2017 Evaluation 24 39 13 24 0 0 0 24 63 15
2017 Data sciences 11 16 20 14 26 4 9 46 31 35
2017 Policy 14 27 37 15 5 2 0 20 42 228
2017 Project management 17 32 32 13 6 0 0 19 49 108
2017 Other services to the public 14 20 38 15 11 0 2 26 35 71
2017 None of the above 12 25 22 17 16 2 6 36 40 281
2014 Client contact centre 25 31 15 24 5 0 0 29 56 41
2014 Federal regulators 22 25 38 9 6 0 0 15 47 31
2014 Compliance, inspection and enforcement 14 29 43 0 7 0 7 8 46 14
2014 Communications or public affairs 33 29 22 7 6 0 4 13 64 107
2014 Security 12 15 21 9 43 0 0 52 27 20
2014 Science and technology 36 28 21 8 4 1 3 12 66 1214
2014 Library services 48 23 15 14 0 0 0 14 71 22
2014 Administration and operations 24 30 23 13 9 1 1 22 54 467
2014 Human resources 30 22 26 8 11 1 1 20 53 184
2014 Financial management 12 16 31 26 7 6 2 36 31 232
2014 Procurement 19 29 25 17 7 2 0 25 49 40
2014 Real property 19 44 25 6 6 0 0 11 63 41
2014 Materiel management 10 54 25 8 3 0 0 11 64 25
2014 Information management 23 23 30 13 4 3 5 18 49 79
2014 Information technology 31 18 28 9 3 1 9 14 55 185
2014 Internal audit 0 39 39 11 11 0 0 22 39 10
2014 Evaluation 24 30 35 12 0 0 0 12 53 17
2014 Other services to the public 24 23 31 10 8 2 3 18 49 177
2014 None of the above 23 26 28 12 6 1 3 19 51 439

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 28 22 25 13 0 6 40 37 34
2017 Federal regulators 0 4 42 39 10 4 0 51 5 19
2017 Compliance, inspection and enforcement 8 16 43 16 16 0 0 33 24 12
2017 Communications or public affairs 11 15 35 24 15 1 0 39 26 101
2017 Access to information and privacy 0 13 34 0 38 0 14 45 15 12
2017 Security 5 4 32 41 14 0 4 58 9 21
2017 Science and technology 5 11 29 29 21 1 4 53 17 1329
2017 Library services 13 3 32 29 23 0 0 52 16 29
2017 Administration and operations 8 15 33 26 15 0 3 42 24 389
2017 Human resources 8 13 33 31 11 1 4 43 22 210
2017 Financial management 2 5 40 35 17 0 1 52 7 193
2017 Procurement 2 13 49 20 15 0 0 35 15 40
2017 Real property 10 0 56 23 12 0 0 35 10 22
2017 Materiel management 5 0 30 39 16 0 10 61 6 16
2017 Information management 1 12 25 35 22 0 4 60 13 71
2017 Information technology 6 8 35 23 24 2 3 49 15 150
2017 Evaluation 10 25 32 20 13 0 0 32 36 15
2017 Data sciences 2 7 25 29 30 2 5 63 10 35
2017 Policy 12 25 37 18 7 1 0 25 38 228
2017 Project management 4 16 44 23 12 1 0 36 20 107
2017 Other services to the public 7 16 25 32 16 0 2 50 24 71
2017 None of the above 8 12 24 25 25 1 5 53 21 280
2014 Client contact centre 7 26 23 15 6 23 0 27 43 42
2014 Federal regulators 3 18 34 32 9 0 4 43 22 31
2014 Compliance, inspection and enforcement 0 29 42 14 7 0 7 23 31 14
2014 Communications or public affairs 7 20 42 18 12 0 1 30 27 106
2014 Security 0 21 61 12 6 0 0 18 21 20
2014 Science and technology 10 14 35 29 9 0 3 39 25 1211
2014 Library services 8 17 28 33 14 0 0 47 25 22
2014 Administration and operations 8 20 32 26 10 1 4 38 29 466
2014 Human resources 5 8 35 27 23 1 1 51 14 186
2014 Financial management 5 9 35 21 23 5 2 48 14 231
2014 Procurement 2 9 30 41 15 2 0 58 12 40
2014 Real property 6 14 46 28 1 0 4 31 21 41
2014 Materiel management 3 5 25 19 48 0 0 67 8 25
2014 Information management 7 11 43 29 2 3 4 34 20 79
2014 Information technology 12 16 32 25 12 1 3 38 29 184
2014 Internal audit 0 9 58 21 11 0 0 33 9 10
2014 Evaluation 6 6 36 46 6 0 0 52 12 17
2014 Other services to the public 10 16 32 25 13 1 2 40 27 178
2014 None of the above 8 21 32 22 9 4 4 34 31 438

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 7 29 19 31 3 3 8 37 41 33
2017 Federal regulators 0 27 39 20 5 4 5 28 29 19
2017 Compliance, inspection and enforcement 32 0 29 31 8 0 0 39 32 13
2017 Communications or public affairs 12 19 38 20 9 1 2 30 31 100
2017 Access to information and privacy 0 13 28 29 23 0 7 56 14 12
2017 Security 5 22 32 24 13 0 4 38 28 21
2017 Science and technology 10 17 27 22 18 1 5 43 28 1334
2017 Library services 31 16 9 22 19 0 3 42 48 29
2017 Administration and operations 9 21 29 23 13 1 4 37 32 390
2017 Human resources 14 20 28 19 10 5 4 31 38 209
2017 Financial management 9 15 32 28 14 1 2 43 25 193
2017 Procurement 17 15 32 15 18 2 0 34 33 40
2017 Real property 13 32 15 22 18 0 0 40 45 23
2017 Materiel management 11 25 15 25 10 10 4 41 42 16
2017 Information management 7 20 28 23 16 2 4 41 29 73
2017 Information technology 23 22 17 17 16 1 4 35 48 150
2017 Evaluation 0 37 26 19 18 0 0 37 37 15
2017 Data sciences 7 2 29 25 28 2 6 58 10 35
2017 Policy 11 18 33 24 9 3 3 35 30 228
2017 Project management 10 21 35 18 15 0 1 33 32 107
2017 Other services to the public 12 22 27 27 10 0 2 38 35 71
2017 None of the above 10 16 26 20 20 1 6 43 29 281
2014 Client contact centre 16 29 16 11 28 0 0 39 44 42
2014 Federal regulators 18 22 38 9 6 3 4 16 43 31
2014 Compliance, inspection and enforcement 22 28 36 0 7 0 7 7 54 14
2014 Communications or public affairs 17 23 33 15 9 0 4 24 42 107
2014 Security 18 15 61 6 0 0 0 6 33 20
2014 Science and technology 22 26 27 17 4 1 4 21 50 1213
2014 Library services 30 34 31 0 5 0 0 5 64 22
2014 Administration and operations 21 24 27 17 8 1 2 26 46 467
2014 Human resources 15 18 27 22 11 1 7 35 36 186
2014 Financial management 9 24 41 16 8 0 1 24 34 232
2014 Procurement 10 21 33 21 10 2 3 33 32 40
2014 Real property 12 38 38 8 4 0 0 12 50 41
2014 Materiel management 10 15 53 16 5 0 0 22 26 25
2014 Information management 28 26 32 9 0 3 1 10 57 79
2014 Information technology 30 24 26 8 10 0 1 18 55 185
2014 Internal audit 0 30 28 21 21 0 0 42 30 10
2014 Evaluation 12 42 23 18 6 0 0 24 53 17
2014 Other services to the public 24 27 19 18 10 2 1 28 53 176
2014 None of the above 19 22 28 15 12 1 2 28 43 440

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 11 37 10 16 3 3 28 33 34
2017 Federal regulators 4 0 13 31 42 4 5 81 5 19
2017 Compliance, inspection and enforcement 18 8 34 24 17 0 0 40 26 12
2017 Communications or public affairs 6 15 30 27 15 3 4 45 22 101
2017 Access to information and privacy 0 0 30 40 23 0 7 68 0 12
2017 Security 5 14 27 19 31 0 4 52 20 21
2017 Science and technology 4 12 22 25 25 4 8 57 18 1331
2017 Library services 16 21 20 18 19 4 3 39 40 29
2017 Administration and operations 6 13 28 25 19 2 7 48 21 389
2017 Human resources 16 17 24 21 15 4 4 39 35 210
2017 Financial management 4 16 21 35 21 2 1 58 20 195
2017 Procurement 22 16 12 18 22 0 10 44 43 40
2017 Real property 4 16 17 26 24 0 13 57 23 22
2017 Materiel management 20 15 10 11 23 10 10 42 45 16
2017 Information management 9 10 34 20 20 4 4 43 21 72
2017 Information technology 10 17 24 18 23 1 7 45 29 150
2017 Evaluation 19 19 39 5 18 0 0 23 38 15
2017 Data sciences 0 4 9 43 30 7 7 84 5 35
2017 Policy 7 10 37 29 11 3 3 42 18 227
2017 Project management 4 12 33 26 17 3 5 47 18 108
2017 Other services to the public 8 16 28 25 18 0 5 45 25 71
2017 None of the above 6 9 18 26 22 4 15 60 18 280
2014 Client contact centre 14 9 22 10 38 3 5 52 24 42
2014 Federal regulators 6 12 32 28 12 0 10 45 20 31
2014 Compliance, inspection and enforcement 7 7 50 21 0 7 7 24 17 14
2014 Communications or public affairs 6 8 26 39 18 0 3 58 14 107
2014 Security 3 12 3 27 12 43 0 69 26 20
2014 Science and technology 9 15 26 28 12 3 8 45 26 1212
2014 Library services 16 13 43 23 5 0 0 28 29 22
2014 Administration and operations 10 12 25 27 18 2 7 48 24 465
2014 Human resources 6 9 29 21 20 7 8 48 18 186
2014 Financial management 4 3 20 30 25 2 16 67 9 231
2014 Procurement 7 15 24 22 25 3 5 51 23 40
2014 Real property 0 13 24 34 18 0 11 58 15 41
2014 Materiel management 8 5 13 18 53 0 3 73 14 25
2014 Information management 13 18 32 22 8 3 5 32 33 79
2014 Information technology 11 14 26 29 14 1 6 46 27 185
2014 Internal audit 0 9 39 20 31 0 0 51 9 10
2014 Evaluation 0 6 30 41 23 0 0 65 6 17
2014 Other services to the public 9 15 30 24 17 2 5 43 25 178
2014 None of the above 7 13 28 24 16 3 9 45 23 439

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 12 37 29 11 3 3 6 15 53 34
2017 Federal regulators 0 14 61 4 4 11 5 10 17 19
2017 Compliance, inspection and enforcement 11 35 46 9 0 0 0 9 45 11
2017 Communications or public affairs 14 17 35 15 11 4 3 29 33 101
2017 Access to information and privacy 7 8 13 13 45 0 14 68 17 12
2017 Security 5 18 45 19 9 0 4 29 24 21
2017 Science and technology 16 22 26 11 14 3 7 28 43 1335
2017 Library services 22 15 29 15 12 0 8 29 40 29
2017 Administration and operations 14 25 31 17 9 1 3 27 41 393
2017 Human resources 12 17 40 20 8 1 1 28 30 210
2017 Financial management 6 19 42 19 12 1 1 32 26 194
2017 Procurement 13 29 27 13 11 7 0 26 45 40
2017 Real property 13 6 57 13 11 0 0 24 19 23
2017 Materiel management 15 20 40 0 14 0 10 16 40 16
2017 Information management 10 13 30 20 18 3 6 42 25 73
2017 Information technology 11 17 35 13 16 3 4 32 30 150
2017 Evaluation 13 31 39 5 13 0 0 18 44 15
2017 Data sciences 7 11 18 28 18 9 9 56 22 35
2017 Policy 11 27 38 16 4 2 2 22 39 228
2017 Project management 14 29 32 12 10 0 3 23 44 108
2017 Other services to the public 16 16 36 19 10 3 0 30 33 71
2017 None of the above 12 15 29 12 18 2 11 35 31 279
2014 Client contact centre 19 23 20 6 32 2 0 38 42 42
2014 Federal regulators 13 25 45 13 3 0 0 16 38 30
2014 Compliance, inspection and enforcement 14 22 43 7 7 0 7 15 39 14
2014 Communications or public affairs 22 19 30 20 7 0 2 27 42 107
2014 Security 3 18 18 9 9 43 0 32 36 20
2014 Science and technology 29 26 22 12 4 2 4 17 59 1212
2014 Library services 29 18 33 0 10 10 0 11 52 22
2014 Administration and operations 20 26 32 11 9 1 1 21 47 467
2014 Human resources 18 16 35 13 15 2 1 29 35 186
2014 Financial management 9 11 46 18 14 0 2 32 20 232
2014 Procurement 12 14 37 24 8 2 2 34 27 40
2014 Real property 12 28 41 14 6 0 0 20 39 41
2014 Materiel management 9 15 13 15 48 0 0 63 24 25
2014 Information management 19 19 34 19 1 4 4 22 41 79
2014 Information technology 21 24 37 10 4 1 3 14 47 185
2014 Internal audit 0 19 40 30 11 0 0 42 19 10
2014 Evaluation 18 29 24 24 0 0 6 25 50 17
2014 Other services to the public 21 23 28 11 11 3 3 23 47 178
2014 None of the above 18 23 29 13 9 3 4 24 45 440
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 27 5 24 5 0 0 66 29 34
2017 Federal regulators 81 0 4 15 0 0 0 81 15 19
2017 Compliance, inspection and enforcement 60 9 16 7 0 0 7 75 8 13
2017 Communications or public affairs 74 11 7 5 1 0 2 87 6 101
2017 Access to information and privacy 70 23 7 0 0 0 0 93 0 12
2017 Security 65 18 9 4 4 0 0 82 9 21
2017 Science and technology 75 11 4 3 1 0 5 91 5 1337
2017 Library services 67 18 0 9 6 0 0 85 15 29
2017 Administration and operations 73 11 4 5 1 1 4 89 6 395
2017 Human resources 78 14 3 3 1 0 1 93 4 209
2017 Financial management 65 15 8 6 4 1 1 81 10 196
2017 Procurement 72 9 9 3 2 0 5 85 5 40
2017 Real property 75 3 6 12 0 0 3 81 13 23
2017 Materiel management 70 25 0 0 0 0 4 100 0 16
2017 Information management 55 19 8 4 5 0 9 82 10 72
2017 Information technology 72 14 5 5 2 0 2 88 7 149
2017 Evaluation 83 13 0 0 5 0 0 95 5 15
2017 Data sciences 68 7 7 6 2 2 7 82 10 35
2017 Policy 68 16 7 5 2 0 2 85 7 228
2017 Project management 75 14 6 4 0 0 1 90 4 108
2017 Other services to the public 66 14 8 4 7 0 1 81 11 72
2017 None of the above 67 14 6 3 2 0 8 88 5 282
2014 Client contact centre 62 15 5 10 5 0 2 79 16 42
2014 Federal regulators 60 20 6 8 6 0 0 81 13 31
2014 Compliance, inspection and enforcement 65 7 0 29 0 0 0 71 29 14
2014 Communications or public affairs 82 10 0 5 2 0 1 93 7 107
2014 Security 27 11 0 15 46 0 0 39 61 20
2014 Science and technology 74 11 5 2 2 0 5 90 5 1215
2014 Library services 55 22 9 10 4 0 0 77 14 22
2014 Administration and operations 71 14 3 4 3 0 4 89 7 470
2014 Human resources 80 12 0 3 1 0 3 95 4 186
2014 Financial management 68 11 12 4 3 0 2 81 7 232
2014 Procurement 77 5 2 2 5 0 8 90 8 40
2014 Real property 71 19 5 4 0 0 2 91 4 41
2014 Materiel management 78 13 6 0 0 0 3 94 0 25
2014 Information management 64 20 3 7 3 1 1 87 10 79
2014 Information technology 74 11 5 6 2 1 1 87 8 184
2014 Internal audit 61 21 19 0 0 0 0 81 0 10
2014 Evaluation 88 0 12 0 0 0 0 88 0 17
2014 Other services to the public 74 13 5 3 2 0 3 90 5 179
2014 None of the above 71 13 5 4 2 1 4 89 6 440

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 37 27 11 5 10 0 52 17 34
2017 Federal regulators 40 25 18 6 4 6 0 70 11 19
2017 Compliance, inspection and enforcement 15 0 14 33 31 0 7 16 68 13
2017 Communications or public affairs 29 25 15 9 5 7 10 65 17 101
2017 Access to information and privacy 23 20 21 30 7 0 0 43 37 12
2017 Security 32 36 0 9 13 0 10 76 24 21
2017 Science and technology 26 30 16 11 9 4 4 61 22 1338
2017 Library services 12 33 16 15 17 0 8 48 34 29
2017 Administration and operations 24 32 15 14 8 4 4 61 23 396
2017 Human resources 32 30 13 9 6 7 3 69 16 209
2017 Financial management 22 39 18 8 10 3 1 63 18 196
2017 Procurement 25 28 18 5 6 11 7 64 14 40
2017 Real property 31 41 22 3 0 3 0 75 3 23
2017 Materiel management 14 31 15 10 19 0 11 50 33 16
2017 Information management 24 33 18 7 11 2 4 61 20 73
2017 Information technology 42 30 11 5 2 2 7 80 8 149
2017 Evaluation 12 32 6 13 13 24 0 58 34 15
2017 Data sciences 24 26 14 10 2 11 13 66 16 35
2017 Policy 34 26 14 9 7 4 5 67 17 228
2017 Project management 27 29 15 8 12 5 4 61 22 108
2017 Other services to the public 24 31 21 12 8 0 3 58 20 72
2017 None of the above 23 31 15 10 11 5 4 60 23 282
2014 Client contact centre 32 33 11 12 3 3 5 72 17 42
2014 Federal regulators 28 37 17 6 6 2 4 69 13 31
2014 Compliance, inspection and enforcement 7 21 29 21 14 7 0 31 38 14
2014 Communications or public affairs 33 31 9 7 9 8 3 72 18 107
2014 Security 12 9 15 6 58 0 0 21 64 20
2014 Science and technology 26 34 17 9 8 3 3 64 18 1216
2014 Library services 37 23 4 23 13 0 0 60 36 22
2014 Administration and operations 31 32 13 12 8 2 2 66 21 469
2014 Human resources 35 30 11 9 6 2 7 72 16 186
2014 Financial management 33 35 14 8 7 2 2 70 16 231
2014 Procurement 15 29 20 25 7 5 0 46 33 40
2014 Real property 35 38 17 3 2 2 3 77 5 41
2014 Materiel management 56 13 7 5 9 5 5 77 15 25
2014 Information management 32 25 9 13 13 3 7 62 28 79
2014 Information technology 36 30 11 7 5 3 7 74 13 185
2014 Internal audit 21 49 11 0 0 0 19 86 0 10
2014 Evaluation 29 18 42 12 0 0 0 47 12 17
2014 Other services to the public 31 31 16 10 9 0 3 65 19 179
2014 None of the above 30 36 10 12 7 3 2 69 21 442

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 32 42 11 13 2 0 0 74 16 34
2017 Federal regulators 41 40 0 10 9 0 0 81 19 19
2017 Compliance, inspection and enforcement 15 32 14 0 31 7 0 51 33 13
2017 Communications or public affairs 48 31 10 10 1 0 1 79 11 100
2017 Access to information and privacy 52 20 21 7 0 0 0 72 7 12
2017 Security 54 32 0 0 13 0 0 87 13 21
2017 Science and technology 42 30 9 10 7 1 0 74 17 1337
2017 Library services 30 28 9 22 11 0 0 58 33 29
2017 Administration and operations 44 31 9 7 8 1 0 75 15 396
2017 Human resources 51 28 6 12 3 0 0 79 15 209
2017 Financial management 36 38 10 7 8 0 1 75 15 196
2017 Procurement 40 34 11 7 8 0 0 74 15 40
2017 Real property 53 27 13 6 0 0 0 81 6 23
2017 Materiel management 25 25 37 5 9 0 0 50 14 16
2017 Information management 39 31 11 8 10 0 0 70 19 72
2017 Information technology 60 25 7 4 5 0 0 85 9 149
2017 Evaluation 44 18 6 19 13 0 0 62 32 15
2017 Data sciences 34 38 7 14 7 0 0 72 21 35
2017 Policy 45 29 10 9 7 0 0 74 16 227
2017 Project management 47 25 9 11 7 1 0 73 18 108
2017 Other services to the public 42 34 9 9 5 0 0 76 14 72
2017 None of the above 41 32 10 7 8 1 1 74 16 282
2014 Client contact centre 54 21 11 8 5 2 0 75 14 42
2014 Federal regulators 41 28 7 17 6 0 0 69 24 31
2014 Compliance, inspection and enforcement 15 36 14 22 14 0 0 50 36 14
2014 Communications or public affairs 58 20 7 8 6 1 0 78 14 107
2014 Security 15 21 49 3 12 0 0 36 15 20
2014 Science and technology 39 35 9 11 6 1 1 74 17 1216
2014 Library services 37 23 9 22 9 0 0 60 31 22
2014 Administration and operations 43 29 10 10 7 1 0 73 17 470
2014 Human resources 54 29 5 6 5 1 0 83 12 186
2014 Financial management 42 38 6 7 7 0 0 80 14 232
2014 Procurement 30 26 13 20 12 0 0 55 32 40
2014 Real property 46 38 9 4 3 0 0 84 7 41
2014 Materiel management 58 18 5 7 9 3 0 79 16 25
2014 Information management 49 15 9 12 14 1 0 65 26 79
2014 Information technology 54 23 8 8 6 1 0 78 14 185
2014 Internal audit 40 39 21 0 0 0 0 79 0 10
2014 Evaluation 41 24 18 12 6 0 0 65 18 17
2014 Other services to the public 42 33 7 10 7 0 0 75 18 179
2014 None of the above 41 33 9 10 6 1 0 75 16 442

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 45 13 18 5 0 0 63 23 34
2017 Federal regulators 41 23 16 11 4 4 0 67 16 19
2017 Compliance, inspection and enforcement 24 31 7 29 9 0 0 55 38 13
2017 Communications or public affairs 42 34 6 14 3 2 0 77 17 101
2017 Access to information and privacy 29 13 14 30 13 0 0 43 44 12
2017 Security 39 43 0 9 9 0 0 82 18 21
2017 Science and technology 32 37 11 12 6 1 1 70 18 1335
2017 Library services 30 40 10 13 7 0 0 70 20 29
2017 Administration and operations 35 36 8 12 7 1 1 73 19 396
2017 Human resources 38 36 7 12 5 2 0 75 18 209
2017 Financial management 22 47 11 13 4 1 1 70 18 194
2017 Procurement 22 34 25 14 4 0 2 57 18 40
2017 Real property 47 25 21 6 0 0 0 72 6 23
2017 Materiel management 29 30 16 5 20 0 0 59 26 16
2017 Information management 26 32 17 14 11 0 0 59 25 73
2017 Information technology 44 33 9 8 4 1 1 78 13 149
2017 Evaluation 31 41 0 14 14 0 0 73 27 14
2017 Data sciences 36 37 10 7 7 0 2 75 15 35
2017 Policy 41 31 13 8 5 2 0 74 13 228
2017 Project management 34 39 9 14 3 1 0 74 18 108
2017 Other services to the public 32 44 5 10 7 1 0 78 17 72
2017 None of the above 32 37 11 8 8 1 3 72 16 281
2014 Client contact centre 38 35 9 10 7 0 2 74 17 42
2014 Federal regulators 18 44 19 13 3 0 2 64 16 31
2014 Compliance, inspection and enforcement 7 57 21 0 0 7 7 75 0 14
2014 Communications or public affairs 41 34 6 13 5 1 1 76 18 107
2014 Security 9 30 3 12 46 0 0 39 58 20
2014 Science and technology 24 40 14 13 5 1 3 68 18 1215
2014 Library services 27 37 18 4 5 5 4 71 10 22
2014 Administration and operations 27 35 13 14 5 4 1 65 21 470
2014 Human resources 48 38 8 3 3 0 0 87 6 186
2014 Financial management 33 33 13 9 4 7 1 72 14 232
2014 Procurement 32 41 13 4 7 3 0 75 12 40
2014 Real property 34 42 13 11 0 0 0 76 11 41
2014 Materiel management 56 20 8 2 9 0 5 80 11 25
2014 Information management 18 37 18 11 14 1 1 56 26 79
2014 Information technology 25 38 10 15 9 1 2 65 25 184
2014 Internal audit 38 52 9 0 0 0 0 91 0 10
2014 Evaluation 12 29 36 18 6 0 0 41 24 17
2014 Other services to the public 22 45 11 11 8 1 2 69 20 179
2014 None of the above 33 34 16 10 4 2 1 69 15 442

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 26 24 5 7 14 0 57 15 34
2017 Federal regulators 46 15 9 10 4 15 0 71 17 19
2017 Compliance, inspection and enforcement 24 7 14 16 16 14 7 40 41 13
2017 Communications or public affairs 39 24 12 4 2 18 0 77 7 101
2017 Access to information and privacy 20 36 44 0 0 0 0 56 0 12
2017 Security 31 42 4 10 9 4 0 76 20 21
2017 Science and technology 27 32 13 10 8 7 3 65 20 1336
2017 Library services 17 22 17 16 21 8 0 42 39 29
2017 Administration and operations 36 28 9 11 7 7 2 70 19 396
2017 Human resources 28 30 11 13 7 10 1 65 23 210
2017 Financial management 25 30 15 9 10 9 1 62 21 196
2017 Procurement 27 22 24 6 6 11 2 57 14 40
2017 Real property 44 29 15 10 0 3 0 75 10 23
2017 Materiel management 14 50 30 5 0 0 0 65 5 16
2017 Information management 23 36 13 7 14 6 1 63 23 72
2017 Information technology 41 26 10 8 5 10 0 75 15 150
2017 Evaluation 18 32 6 19 0 24 0 66 25 15
2017 Data sciences 23 20 14 5 10 29 0 60 20 35
2017 Policy 36 25 9 10 7 12 1 70 20 228
2017 Project management 39 27 15 8 4 6 1 71 13 108
2017 Other services to the public 32 33 4 14 7 6 3 72 24 72
2017 None of the above 31 27 12 5 12 9 3 67 19 281
2014 Client contact centre 38 28 16 5 3 9 2 73 10 42
2014 Federal regulators 15 44 17 10 6 9 0 64 17 31
2014 Compliance, inspection and enforcement 15 28 35 22 0 0 0 43 22 14
2014 Communications or public affairs 28 37 6 12 7 8 4 73 21 107
2014 Security 3 18 3 12 18 46 0 39 55 20
2014 Science and technology 26 32 15 11 7 6 4 64 20 1215
2014 Library services 41 18 15 5 4 9 8 72 11 22
2014 Administration and operations 28 22 14 15 7 12 2 58 25 470
2014 Human resources 44 26 8 7 5 2 8 78 13 186
2014 Financial management 24 20 15 11 9 19 2 56 25 232
2014 Procurement 37 21 15 10 12 5 0 61 23 40
2014 Real property 33 33 23 9 2 0 0 66 11 41
2014 Materiel management 13 58 5 8 11 0 5 75 20 25
2014 Information management 27 21 20 9 14 7 1 53 25 79
2014 Information technology 27 26 15 7 13 9 3 60 23 185
2014 Internal audit 63 37 0 0 0 0 0 100 0 10
2014 Evaluation 29 30 18 12 6 0 6 62 19 17
2014 Other services to the public 23 34 11 18 8 4 3 61 27 179
2014 None of the above 26 31 19 9 5 8 2 63 16 442

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 23 28 5 12 21 3 41 22 34
2017 Federal regulators 5 41 18 5 10 21 0 58 19 19
2017 Compliance, inspection and enforcement 0 0 38 16 31 7 8 0 55 13
2017 Communications or public affairs 17 25 10 18 7 18 3 54 33 101
2017 Access to information and privacy 0 29 21 30 13 7 0 31 47 12
2017 Security 9 45 9 19 14 4 0 56 35 21
2017 Science and technology 12 20 18 18 14 15 4 40 38 1337
2017 Library services 7 18 9 29 16 19 3 31 57 29
2017 Administration and operations 16 23 17 15 9 15 4 49 31 396
2017 Human resources 16 19 17 16 9 18 3 46 32 210
2017 Financial management 12 26 20 17 10 12 3 45 32 196
2017 Procurement 5 23 15 24 7 21 5 38 41 40
2017 Real property 15 32 19 13 10 9 3 53 25 23
2017 Materiel management 5 35 31 15 9 5 0 43 25 16
2017 Information management 7 18 22 15 16 17 5 32 40 72
2017 Information technology 20 23 16 11 9 15 6 55 26 150
2017 Evaluation 6 7 31 6 19 31 0 19 37 15
2017 Data sciences 9 16 6 31 2 36 0 39 51 35
2017 Policy 15 21 18 14 9 20 4 47 30 228
2017 Project management 13 21 16 18 11 18 2 43 36 108
2017 Other services to the public 13 31 17 18 13 6 1 47 34 71
2017 None of the above 15 25 16 11 14 16 3 49 31 282
2014 Client contact centre 7 26 9 36 12 9 2 37 53 42
2014 Federal regulators 6 22 30 25 9 9 0 30 38 31
2014 Compliance, inspection and enforcement 0 7 35 44 7 7 0 8 54 14
2014 Communications or public affairs 17 25 8 16 16 14 4 52 38 107
2014 Security 0 12 15 12 52 9 0 13 70 20
2014 Science and technology 9 24 18 19 15 12 4 38 41 1216
2014 Library services 18 23 20 13 17 9 0 46 33 22
2014 Administration and operations 13 25 21 16 12 11 2 43 33 470
2014 Human resources 29 27 12 11 10 7 5 63 23 186
2014 Financial management 8 30 17 12 10 20 4 50 28 232
2014 Procurement 15 27 17 14 20 5 2 45 37 40
2014 Real property 11 40 16 20 9 2 2 54 30 41
2014 Materiel management 8 21 3 40 16 12 0 33 64 25
2014 Information management 14 20 21 16 19 9 1 38 39 79
2014 Information technology 11 24 21 19 9 8 6 42 34 185
2014 Internal audit 51 39 0 0 0 0 9 100 0 10
2014 Evaluation 23 6 36 12 23 0 0 29 35 17
2014 Other services to the public 15 23 14 22 15 7 3 43 42 179
2014 None of the above 12 27 19 17 13 8 3 44 34 442

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 34 47 6 8 5 0 0 81 13 34
2017 Federal regulators 50 41 9 0 0 0 0 91 0 19
2017 Compliance, inspection and enforcement 18 32 8 25 18 0 0 49 43 12
2017 Communications or public affairs 58 30 5 5 2 0 0 88 7 101
2017 Access to information and privacy 45 34 14 7 0 0 0 79 7 12
2017 Security 41 45 0 9 5 0 0 86 14 21
2017 Science and technology 42 37 7 9 5 0 0 79 14 1337
2017 Library services 31 37 13 9 10 0 0 68 19 29
2017 Administration and operations 37 41 6 9 6 0 0 78 15 396
2017 Human resources 44 37 8 7 3 0 0 82 10 209
2017 Financial management 37 42 7 9 5 0 0 79 13 195
2017 Procurement 47 40 2 7 4 0 0 87 11 40
2017 Real property 35 43 13 9 0 0 0 78 9 22
2017 Materiel management 17 52 6 26 0 0 0 68 26 15
2017 Information management 36 42 4 14 4 0 0 78 18 72
2017 Information technology 52 36 6 4 1 0 0 89 5 150
2017 Evaluation 19 49 0 13 19 0 0 68 32 15
2017 Data sciences 47 33 5 9 5 0 0 80 15 33
2017 Policy 50 33 4 8 4 0 0 83 13 228
2017 Project management 40 36 5 13 6 0 0 76 19 108
2017 Other services to the public 39 41 5 13 2 0 0 80 15 72
2017 None of the above 47 31 5 8 8 0 1 79 15 281
2014 Client contact centre 47 38 9 3 3 0 0 85 6 42
2014 Federal regulators 41 35 6 15 3 0 0 75 18 31
2014 Compliance, inspection and enforcement 22 36 28 14 0 0 0 58 14 14
2014 Communications or public affairs 53 36 5 3 4 0 0 89 6 107
2014 Security 18 63 6 9 3 0 0 82 12 20
2014 Science and technology 38 43 9 7 3 0 0 81 10 1215
2014 Library services 42 31 14 9 4 0 0 73 13 22
2014 Administration and operations 43 39 8 7 3 0 0 82 10 470
2014 Human resources 53 33 7 5 2 0 0 86 6 186
2014 Financial management 37 45 8 6 3 0 0 83 9 232
2014 Procurement 34 41 8 13 5 0 0 75 18 40
2014 Real property 43 36 8 13 0 0 0 80 13 41
2014 Materiel management 68 15 5 3 9 0 0 84 11 25
2014 Information management 42 34 10 6 5 3 0 78 12 79
2014 Information technology 43 36 14 6 1 1 0 79 7 185
2014 Internal audit 70 30 0 0 0 0 0 100 0 10
2014 Evaluation 30 35 18 18 0 0 0 65 18 17
2014 Other services to the public 42 35 8 9 6 0 0 77 15 179
2014 None of the above 41 36 11 9 3 0 0 77 12 442
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 46 10 8 0 0 0 82 8 34
2017 Federal regulators 48 18 15 15 4 0 0 66 20 19
2017 Compliance, inspection and enforcement 24 31 9 14 15 7 0 59 31 13
2017 Communications or public affairs 49 35 7 8 1 0 0 84 9 101
2017 Access to information and privacy 43 27 8 16 7 0 0 70 23 12
2017 Security 40 51 0 9 0 0 0 91 9 21
2017 Science and technology 39 34 11 9 6 0 0 74 15 1339
2017 Library services 27 47 6 10 10 0 0 74 20 29
2017 Administration and operations 45 32 11 7 4 1 0 78 11 395
2017 Human resources 42 34 8 11 5 0 0 76 16 210
2017 Financial management 39 34 13 8 5 0 1 74 13 196
2017 Procurement 49 29 15 4 2 0 0 78 6 40
2017 Real property 59 28 9 3 0 0 0 87 3 23
2017 Materiel management 33 46 16 0 5 0 0 80 5 16
2017 Information management 36 41 13 9 1 0 0 77 10 73
2017 Information technology 43 40 8 5 3 1 0 84 8 150
2017 Evaluation 38 25 6 13 11 0 6 68 26 15
2017 Data sciences 41 38 12 4 5 0 0 79 9 35
2017 Policy 42 40 9 6 3 0 0 82 9 228
2017 Project management 52 25 12 8 2 1 0 78 10 108
2017 Other services to the public 41 37 18 2 2 0 0 77 5 72
2017 None of the above 38 36 11 5 11 0 0 73 16 282
2014 Client contact centre 19 58 14 5 3 0 0 77 9 42
2014 Federal regulators 46 31 14 3 6 0 0 77 9 31
2014 Compliance, inspection and enforcement 22 35 7 22 14 0 0 57 36 14
2014 Communications or public affairs 51 24 11 10 3 0 0 76 13 107
2014 Security 52 25 6 12 6 0 0 76 18 20
2014 Science and technology 33 38 13 10 6 0 0 71 16 1216
2014 Library services 45 18 14 15 8 0 0 63 23 22
2014 Administration and operations 41 32 14 8 5 1 0 73 12 470
2014 Human resources 56 27 4 10 3 0 0 83 13 186
2014 Financial management 43 27 18 6 5 0 0 70 11 232
2014 Procurement 42 34 5 14 5 0 0 76 19 40
2014 Real property 41 32 16 3 8 0 0 73 10 41
2014 Materiel management 72 15 7 0 5 0 0 88 5 25
2014 Information management 36 30 9 10 10 3 1 69 21 79
2014 Information technology 37 33 20 6 4 0 0 70 11 185
2014 Internal audit 42 49 9 0 0 0 0 91 0 10
2014 Evaluation 41 41 6 12 0 0 0 82 12 17
2014 Other services to the public 34 41 10 8 8 0 0 74 16 179
2014 None of the above 33 41 11 8 5 1 0 75 13 442

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 51 30 12 5 2 0 0 81 8 34
2017 Federal regulators 49 25 6 9 0 11 0 84 10 19
2017 Compliance, inspection and enforcement 39 23 7 9 15 7 0 67 25 13
2017 Communications or public affairs 61 27 3 5 5 0 0 88 9 101
2017 Access to information and privacy 52 27 8 0 7 7 0 85 7 12
2017 Security 31 41 14 9 0 4 0 75 9 21
2017 Science and technology 47 27 12 7 5 1 0 75 13 1338
2017 Library services 47 26 10 3 14 0 0 73 17 29
2017 Administration and operations 51 28 9 5 4 2 0 81 9 394
2017 Human resources 45 30 13 6 4 2 0 77 10 210
2017 Financial management 46 29 12 8 4 1 1 76 11 196
2017 Procurement 52 36 9 2 2 0 0 87 4 40
2017 Real property 53 37 6 3 0 0 0 90 3 23
2017 Materiel management 29 30 26 5 4 5 0 63 10 16
2017 Information management 50 33 9 5 2 0 1 84 7 73
2017 Information technology 53 33 7 2 3 1 0 87 5 150
2017 Evaluation 50 20 13 6 11 0 0 70 18 15
2017 Data sciences 41 42 5 5 5 2 0 85 10 35
2017 Policy 48 26 14 4 4 3 1 77 8 228
2017 Project management 50 27 9 9 2 2 1 79 12 108
2017 Other services to the public 45 39 9 5 2 0 0 84 7 72
2017 None of the above 43 33 7 7 8 1 1 77 15 282
2014 Client contact centre 18 66 7 5 3 0 0 84 9 42
2014 Federal regulators 46 34 10 3 3 3 0 83 6 31
2014 Compliance, inspection and enforcement 36 28 14 21 0 0 0 65 21 14
2014 Communications or public affairs 57 20 10 7 4 2 0 78 11 107
2014 Security 12 58 12 6 9 3 0 72 15 20
2014 Science and technology 39 32 14 8 4 3 0 74 12 1215
2014 Library services 49 24 14 13 0 0 0 73 13 22
2014 Administration and operations 47 29 12 6 3 2 1 78 10 470
2014 Human resources 41 42 8 6 2 0 0 83 9 186
2014 Financial management 53 25 13 5 3 0 1 78 9 231
2014 Procurement 50 28 12 5 2 2 0 80 7 40
2014 Real property 45 27 17 5 5 0 0 73 11 40
2014 Materiel management 72 18 2 5 3 0 0 90 8 25
2014 Information management 38 28 16 6 9 4 0 68 16 79
2014 Information technology 43 30 6 14 5 1 1 74 20 185
2014 Internal audit 72 19 0 0 0 9 0 100 0 10
2014 Evaluation 41 36 18 6 0 0 0 77 6 17
2014 Other services to the public 46 31 13 5 5 0 0 77 10 179
2014 None of the above 44 31 10 9 4 1 0 77 13 441

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 38 16 2 5 0 0 76 8 34
2017 Federal regulators 61 13 10 4 4 6 0 80 9 19
2017 Compliance, inspection and enforcement 33 22 23 0 15 7 0 59 16 13
2017 Communications or public affairs 55 29 8 5 3 0 0 84 8 101
2017 Access to information and privacy 43 36 14 0 7 0 0 79 7 12
2017 Security 51 26 0 19 4 0 0 77 23 21
2017 Science and technology 42 31 11 10 6 0 1 73 16 1335
2017 Library services 37 36 11 6 10 0 0 73 16 29
2017 Administration and operations 48 30 8 8 5 1 0 79 13 395
2017 Human resources 46 26 12 10 4 1 0 73 14 210
2017 Financial management 44 36 5 11 4 1 0 81 15 196
2017 Procurement 49 40 4 4 2 0 0 90 6 40
2017 Real property 47 37 3 13 0 0 0 84 13 23
2017 Materiel management 50 25 5 10 4 5 0 79 15 16
2017 Information management 45 38 5 10 2 0 0 83 12 73
2017 Information technology 49 33 8 6 3 1 0 83 9 150
2017 Evaluation 51 20 10 13 6 0 0 71 19 15
2017 Data sciences 35 36 12 15 3 0 0 71 18 34
2017 Policy 44 33 12 6 4 0 0 77 11 228
2017 Project management 49 29 11 6 2 2 0 80 8 108
2017 Other services to the public 46 38 6 5 5 0 0 84 10 72
2017 None of the above 39 35 8 7 10 0 1 75 17 283
2014 Client contact centre 44 29 14 7 5 0 0 74 12 42
2014 Federal regulators 50 32 6 6 6 0 0 82 12 31
2014 Compliance, inspection and enforcement 22 21 14 21 7 7 7 50 33 14
2014 Communications or public affairs 55 25 8 10 2 0 0 80 12 107
2014 Security 12 64 6 15 3 0 0 76 18 20
2014 Science and technology 33 36 14 11 5 1 0 70 16 1216
2014 Library services 49 19 15 9 8 0 0 68 17 22
2014 Administration and operations 42 31 12 10 4 0 0 73 14 469
2014 Human resources 49 29 6 12 4 0 0 78 16 185
2014 Financial management 42 35 10 7 5 0 0 77 13 232
2014 Procurement 41 26 13 12 5 2 0 69 17 40
2014 Real property 48 21 19 5 7 0 0 69 12 41
2014 Materiel management 72 12 5 5 5 0 0 84 10 25
2014 Information management 40 26 10 13 9 1 0 67 22 79
2014 Information technology 38 35 15 7 3 0 1 74 11 185
2014 Internal audit 53 37 0 9 0 0 0 91 9 10
2014 Evaluation 41 30 18 12 0 0 0 71 12 17
2014 Other services to the public 40 36 10 7 7 0 0 76 14 179
2014 None of the above 40 36 11 9 4 1 0 76 13 442

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 55 24 5 10 5 0 0 80 15 34
2017 Federal regulators 90 4 0 6 0 0 0 94 6 19
2017 Compliance, inspection and enforcement 73 19 0 0 0 0 8 100 0 12
2017 Communications or public affairs 87 8 0 3 0 0 2 97 3 101
2017 Access to information and privacy 100 0 0 0 0 0 0 100 0 12
2017 Security 78 9 9 4 0 0 0 87 4 21
2017 Science and technology 82 10 3 1 1 0 3 95 2 1333
2017 Library services 86 11 0 0 3 0 0 97 3 29
2017 Administration and operations 79 12 3 1 1 1 4 95 2 395
2017 Human resources 85 10 2 1 1 0 0 95 3 210
2017 Financial management 74 15 4 3 3 0 0 90 6 195
2017 Procurement 89 7 2 0 0 0 2 98 0 40
2017 Real property 87 9 0 0 0 0 3 100 0 23
2017 Materiel management 84 16 0 0 0 0 0 100 0 16
2017 Information management 81 10 1 1 3 0 4 95 4 73
2017 Information technology 77 14 3 2 2 0 2 93 4 149
2017 Evaluation 87 13 0 0 0 0 0 100 0 15
2017 Data sciences 74 16 0 0 2 0 7 97 3 35
2017 Policy 80 10 3 3 2 0 3 92 5 227
2017 Project management 84 10 3 2 1 0 0 94 3 108
2017 Other services to the public 79 9 4 3 1 0 4 92 4 72
2017 None of the above 75 14 3 2 1 0 5 94 3 282
2014 Client contact centre 76 14 2 3 5 0 0 90 9 42
2014 Federal regulators 64 23 10 0 2 0 0 88 2 31
2014 Compliance, inspection and enforcement 86 14 0 0 0 0 0 100 0 14
2014 Communications or public affairs 90 6 2 2 0 0 1 96 2 107
2014 Security 29 12 3 6 49 0 0 42 55 20
2014 Science and technology 81 9 2 1 1 0 4 95 2 1214
2014 Library services 82 13 0 5 0 0 0 95 5 22
2014 Administration and operations 79 11 3 1 1 0 5 95 2 470
2014 Human resources 76 15 2 2 2 0 2 94 4 186
2014 Financial management 82 8 2 3 3 0 2 92 6 232
2014 Procurement 84 9 0 0 5 0 2 95 5 40
2014 Real property 80 11 7 0 0 0 2 93 0 41
2014 Materiel management 91 5 3 0 0 0 0 97 0 25
2014 Information management 76 14 5 0 3 1 1 92 3 79
2014 Information technology 76 9 4 7 2 1 2 87 9 185
2014 Internal audit 81 19 0 0 0 0 0 100 0 10
2014 Evaluation 94 0 0 0 0 0 6 100 0 17
2014 Other services to the public 80 9 4 1 3 0 2 92 4 179
2014 None of the above 81 10 4 1 1 0 3 94 2 442

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 25 12 7 3 11 6 74 12 34
2017 Federal regulators 72 13 4 4 0 6 0 91 5 19
2017 Compliance, inspection and enforcement 47 22 0 8 16 7 0 74 26 13
2017 Communications or public affairs 37 21 9 5 11 8 9 70 19 101
2017 Access to information and privacy 53 27 13 6 0 0 0 80 6 12
2017 Security 45 18 19 0 4 0 14 73 5 21
2017 Science and technology 53 25 9 4 2 3 5 84 6 1336
2017 Library services 24 37 9 10 10 7 4 68 22 29
2017 Administration and operations 54 20 8 4 2 4 7 83 8 396
2017 Human resources 63 18 4 4 5 2 3 86 10 210
2017 Financial management 44 38 3 3 6 3 2 87 10 196
2017 Procurement 60 18 4 6 2 4 4 86 9 40
2017 Real property 53 15 3 6 6 0 16 81 15 23
2017 Materiel management 60 25 15 0 0 0 0 85 0 16
2017 Information management 59 24 4 5 1 2 4 89 7 73
2017 Information technology 60 24 5 2 3 2 4 90 5 148
2017 Evaluation 57 19 11 0 6 0 6 81 7 15
2017 Data sciences 44 35 5 2 2 2 9 90 5 35
2017 Policy 42 23 12 6 5 6 5 74 12 228
2017 Project management 62 23 3 3 2 4 2 91 6 108
2017 Other services to the public 59 22 9 5 1 3 1 84 6 72
2017 None of the above 48 22 8 5 7 4 6 78 13 283
2014 Client contact centre 40 30 14 3 8 3 0 73 12 42
2014 Federal regulators 46 12 17 9 3 4 9 67 14 31
2014 Compliance, inspection and enforcement 36 21 7 22 0 7 7 67 25 14
2014 Communications or public affairs 44 19 6 9 8 7 7 73 20 107
2014 Security 73 21 3 0 3 0 0 94 3 20
2014 Science and technology 49 28 7 3 2 4 6 86 6 1213
2014 Library services 31 19 24 5 4 4 13 61 11 22
2014 Administration and operations 49 27 10 4 2 3 5 83 7 470
2014 Human resources 64 11 4 3 7 2 9 84 11 185
2014 Financial management 48 26 7 4 5 2 8 82 10 232
2014 Procurement 52 24 10 2 2 5 5 84 5 40
2014 Real property 42 31 11 6 5 0 6 78 11 41
2014 Materiel management 66 5 5 3 5 8 9 85 9 25
2014 Information management 57 15 6 8 9 2 3 76 17 79
2014 Information technology 52 23 6 6 11 1 2 77 17 185
2014 Internal audit 41 39 0 9 0 0 11 90 10 10
2014 Evaluation 59 35 0 0 0 0 6 100 0 17
2014 Other services to the public 48 32 7 4 2 2 4 86 7 179
2014 None of the above 44 24 12 4 6 3 6 75 12 441

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 38 50 4 5 2 0 0 88 8 34
2017 Federal regulators 65 20 0 15 0 0 0 85 15 19
2017 Compliance, inspection and enforcement 40 29 16 0 14 0 0 69 14 13
2017 Communications or public affairs 57 27 4 8 0 1 3 88 8 101
2017 Access to information and privacy 52 41 0 7 0 0 0 93 7 12
2017 Security 64 28 0 4 4 0 0 91 9 21
2017 Science and technology 51 28 9 6 5 1 0 79 11 1338
2017 Library services 40 27 9 7 17 0 0 67 24 29
2017 Administration and operations 59 26 5 3 4 1 1 87 7 396
2017 Human resources 61 21 7 6 5 0 0 83 11 210
2017 Financial management 53 28 7 7 4 1 1 82 11 196
2017 Procurement 60 33 2 0 4 0 0 93 4 40
2017 Real property 56 24 13 3 0 3 0 83 3 23
2017 Materiel management 70 11 0 15 4 0 0 81 19 16
2017 Information management 60 20 6 11 1 0 1 81 13 73
2017 Information technology 66 20 9 1 2 1 1 88 3 150
2017 Evaluation 63 26 0 0 11 0 0 89 11 15
2017 Data sciences 52 31 10 5 2 0 0 83 7 35
2017 Policy 55 26 8 8 3 1 0 82 10 228
2017 Project management 62 20 9 5 2 2 0 84 7 108
2017 Other services to the public 53 35 2 4 5 0 1 89 9 72
2017 None of the above 52 30 4 6 8 0 0 82 14 283

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 60 28 5 3 5 0 0 88 8 34
2017 Federal regulators 70 6 6 13 4 0 0 76 18 19
2017 Compliance, inspection and enforcement 47 29 9 7 0 7 0 83 8 13
2017 Communications or public affairs 72 18 7 1 0 2 0 91 1 101
2017 Access to information and privacy 65 28 0 0 7 0 0 93 7 12
2017 Security 72 18 5 0 4 0 0 91 4 21
2017 Science and technology 52 27 10 4 5 1 0 81 10 1338
2017 Library services 46 21 10 3 17 3 0 69 20 29
2017 Administration and operations 60 23 8 3 3 2 0 85 7 396
2017 Human resources 63 21 7 3 5 1 0 84 8 210
2017 Financial management 53 26 10 5 5 1 1 80 10 196
2017 Procurement 60 24 12 0 4 0 0 84 4 40
2017 Real property 63 31 6 0 0 0 0 94 0 23
2017 Materiel management 70 14 11 5 0 0 0 84 5 16
2017 Information management 62 20 10 5 3 0 0 83 7 73
2017 Information technology 68 21 6 1 2 2 0 92 2 150
2017 Evaluation 63 13 13 0 11 0 0 76 11 15
2017 Data sciences 49 33 11 2 2 2 0 84 5 35
2017 Policy 58 25 11 2 4 1 0 83 6 227
2017 Project management 59 21 11 4 2 3 0 82 6 108
2017 Other services to the public 59 28 9 1 2 0 1 87 4 72
2017 None of the above 53 25 8 3 8 2 0 80 12 283

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 49 36 5 3 8 0 0 85 10 34
2017 Federal regulators 61 15 13 6 4 0 0 76 10 19
2017 Compliance, inspection and enforcement 48 14 7 14 16 0 0 62 31 13
2017 Communications or public affairs 57 25 6 6 5 1 0 84 11 101
2017 Access to information and privacy 36 35 6 16 7 0 0 71 23 12
2017 Security 58 23 5 9 4 0 0 81 13 21
2017 Science and technology 49 27 10 7 6 0 0 76 13 1331
2017 Library services 43 24 9 7 17 0 0 67 24 29
2017 Administration and operations 55 27 7 5 4 0 0 83 10 395
2017 Human resources 52 27 10 6 5 0 0 79 11 209
2017 Financial management 47 33 10 6 3 0 1 81 9 196
2017 Procurement 61 27 4 2 6 0 0 87 8 40
2017 Real property 57 30 7 6 0 0 0 87 6 22
2017 Materiel management 65 15 10 10 0 0 0 81 10 16
2017 Information management 57 17 11 13 1 0 0 74 15 73
2017 Information technology 59 24 10 4 2 0 0 83 7 150
2017 Evaluation 63 13 13 0 11 0 0 76 11 15
2017 Data sciences 52 34 9 0 5 0 0 86 5 35
2017 Policy 49 30 10 8 3 0 0 79 11 226
2017 Project management 53 28 6 10 2 1 0 82 12 108
2017 Other services to the public 52 32 7 7 2 0 0 83 10 72
2017 None of the above 48 26 9 8 9 0 0 74 17 283
2014 Client contact centre 51 28 13 7 2 0 0 79 9 42
2014 Federal regulators 50 28 13 6 3 0 0 78 9 31
2014 Compliance, inspection and enforcement 43 21 7 14 14 0 0 64 29 14
2014 Communications or public affairs 58 22 6 10 5 0 0 80 14 107
2014 Security 67 15 6 6 6 0 0 82 12 20
2014 Science and technology 43 30 11 11 4 0 0 74 15 1216
2014 Library services 39 29 10 4 13 5 0 72 18 22
2014 Administration and operations 52 28 10 6 3 0 0 81 9 470
2014 Human resources 67 15 7 7 3 0 0 83 10 186
2014 Financial management 49 28 12 6 4 0 0 78 10 231
2014 Procurement 44 32 12 9 2 0 0 76 12 40
2014 Real property 55 26 9 3 7 0 0 81 10 41
2014 Materiel management 75 13 7 3 3 0 0 88 5 25
2014 Information management 47 19 18 9 6 1 0 66 15 79
2014 Information technology 45 36 10 6 4 0 0 81 9 185
2014 Internal audit 42 49 0 9 0 0 0 91 9 10
2014 Evaluation 47 36 0 17 0 0 0 83 17 17
2014 Other services to the public 48 33 7 5 7 0 0 81 12 179
2014 None of the above 48 29 11 6 5 0 0 78 11 442
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Communications or public affairs 25 51 15 3 6 0 0 76 9 32
2017 Science and technology 13 28 23 13 6 6 11 49 23 435
2017 Library services 0 45 27 9 9 0 9 50 20 11
2017 Administration and operations 25 46 5 14 1 2 8 78 16 99
2017 Human resources 34 27 9 6 9 4 11 72 18 54
2017 Financial management 14 46 14 8 8 3 7 66 18 73
2017 Information management 26 48 18 0 9 0 0 73 9 11
2017 Information technology 15 40 12 10 9 9 5 64 22 58
2017 Policy 25 31 13 10 8 4 10 64 21 81
2017 Project management 31 35 5 14 6 6 3 72 22 35
2017 Other services to the public 15 38 22 8 8 0 9 58 18 23
2017 None of the above 25 42 12 6 6 3 6 73 13 64
2014 Communications or public affairs 31 36 3 20 3 3 5 72 25 36
2014 Science and technology 14 29 19 13 7 7 11 53 24 451
2014 Library services 22 19 10 50 0 0 0 41 50 10
2014 Administration and operations 33 32 13 13 5 1 3 68 18 125
2014 Human resources 56 23 6 3 2 3 6 88 5 51
2014 Financial management 24 38 18 4 3 1 11 70 9 89
2014 Procurement 19 17 28 19 17 0 0 36 36 11
2014 Real property 36 33 5 12 0 7 9 81 14 14
2014 Information management 22 27 27 13 4 0 7 53 18 30
2014 Information technology 16 43 13 10 6 2 9 67 19 62
2014 Other services to the public 14 37 21 19 9 0 0 52 28 48
2014 None of the above 26 40 13 10 5 2 4 70 16 122

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 21 35 16 7 2 19 0 69 12 34
2017 Federal regulators 50 15 20 0 4 11 0 73 5 19
2017 Compliance, inspection and enforcement 39 16 14 14 16 0 0 55 31 13
2017 Communications or public affairs 49 18 15 5 2 10 0 75 8 101
2017 Access to information and privacy 45 33 15 7 0 0 0 79 7 12
2017 Security 40 33 9 0 9 9 0 80 10 21
2017 Science and technology 28 30 16 8 7 10 1 65 17 1338
2017 Library services 22 40 20 6 3 9 0 68 10 29
2017 Administration and operations 37 34 13 7 4 3 0 74 12 396
2017 Human resources 26 35 13 14 9 4 0 63 23 209
2017 Financial management 28 39 14 9 5 4 0 70 15 196
2017 Procurement 38 33 7 12 4 5 0 76 17 40
2017 Real property 30 38 13 6 0 12 0 78 7 23
2017 Materiel management 35 20 16 4 5 15 5 69 11 16
2017 Information management 23 44 14 4 6 9 0 74 11 73
2017 Information technology 36 30 14 5 3 12 0 75 9 150
2017 Evaluation 12 32 6 13 19 18 0 54 39 15
2017 Data sciences 25 31 13 2 10 20 0 69 14 35
2017 Policy 33 35 12 10 4 6 0 72 15 228
2017 Project management 34 38 15 7 2 4 0 76 9 108
2017 Other services to the public 36 38 11 4 5 6 0 78 10 72
2017 None of the above 30 33 12 8 8 9 1 69 18 281
2014 Client contact centre 38 27 14 5 3 12 0 75 10 42
2014 Federal regulators 27 31 16 16 0 10 0 65 18 31
2014 Compliance, inspection and enforcement 14 36 36 0 7 7 0 54 7 14
2014 Communications or public affairs 37 31 13 10 3 5 0 72 14 107
2014 Security 9 29 0 6 9 47 0 71 29 19
2014 Science and technology 18 31 20 11 7 13 0 57 20 1215
2014 Library services 33 32 18 4 4 9 0 72 9 22
2014 Administration and operations 31 34 16 8 5 6 0 69 13 468
2014 Human resources 34 38 12 8 5 3 0 74 13 186
2014 Financial management 31 32 14 7 6 10 0 70 14 232
2014 Procurement 30 33 16 10 5 7 0 67 16 40
2014 Real property 35 28 19 5 2 11 0 71 8 41
2014 Materiel management 29 18 4 5 3 40 0 78 15 25
2014 Information management 16 34 19 13 8 10 0 56 23 79
2014 Information technology 30 35 12 6 4 13 0 75 12 185
2014 Internal audit 49 51 0 0 0 0 0 100 0 10
2014 Evaluation 17 30 30 12 12 0 0 47 23 17
2014 Other services to the public 17 35 19 16 7 7 0 55 24 179
2014 None of the above 24 33 18 8 5 11 0 65 15 441

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 35 19 10 5 13 0 62 17 34
2017 Federal regulators 47 32 11 0 4 6 0 84 5 19
2017 Compliance, inspection and enforcement 39 14 7 16 23 0 0 53 40 13
2017 Communications or public affairs 40 22 14 16 2 6 0 66 19 101
2017 Access to information and privacy 45 34 14 7 0 0 0 79 7 12
2017 Security 40 46 4 4 5 0 0 87 9 21
2017 Science and technology 23 30 19 13 9 5 1 57 24 1336
2017 Library services 28 34 25 6 3 3 0 65 9 29
2017 Administration and operations 37 37 12 9 5 0 0 73 14 396
2017 Human resources 24 36 16 13 9 1 0 61 23 210
2017 Financial management 22 46 14 11 4 2 0 70 16 196
2017 Procurement 31 33 9 14 9 4 0 67 23 40
2017 Real property 33 28 26 0 13 0 0 61 13 23
2017 Materiel management 34 31 0 20 0 15 0 76 24 16
2017 Information management 21 40 17 12 7 2 0 62 20 73
2017 Information technology 34 28 19 11 6 2 0 63 18 150
2017 Evaluation 10 32 13 13 19 13 0 49 37 15
2017 Data sciences 35 25 18 7 10 4 0 63 18 34
2017 Policy 32 39 13 9 6 1 0 71 15 227
2017 Project management 35 37 20 4 3 0 1 73 7 106
2017 Other services to the public 35 25 21 7 7 5 0 63 15 72
2017 None of the above 28 37 12 10 9 4 0 68 20 281
2014 Client contact centre 36 26 18 14 4 3 0 64 18 42
2014 Federal regulators 35 30 3 19 9 4 0 67 29 31
2014 Compliance, inspection and enforcement 14 43 35 7 0 0 0 57 7 14
2014 Communications or public affairs 32 37 14 10 5 2 0 70 15 107
2014 Security 9 31 3 3 9 44 0 73 22 19
2014 Science and technology 11 27 21 20 17 3 0 40 38 1216
2014 Library services 19 32 28 5 12 4 0 53 18 22
2014 Administration and operations 28 32 17 14 6 2 0 62 21 467
2014 Human resources 38 34 10 11 7 0 0 73 17 186
2014 Financial management 27 41 16 7 7 1 0 69 14 232
2014 Procurement 25 26 20 17 12 0 0 51 29 40
2014 Real property 33 24 20 15 0 8 0 62 16 41
2014 Materiel management 29 16 7 40 6 3 0 45 47 25
2014 Information management 13 39 22 12 12 3 0 53 25 79
2014 Information technology 25 31 21 15 6 2 0 57 21 185
2014 Internal audit 61 39 0 0 0 0 0 100 0 10
2014 Evaluation 11 36 30 18 6 0 0 47 23 17
2014 Other services to the public 12 34 22 18 13 1 0 47 31 177
2014 None of the above 20 33 18 17 8 2 1 55 26 441

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 30 21 7 7 16 0 57 17 34
2017 Federal regulators 19 44 4 15 10 6 0 68 27 19
2017 Compliance, inspection and enforcement 31 22 7 7 32 0 0 53 40 13
2017 Communications or public affairs 23 28 18 15 7 9 0 56 24 101
2017 Access to information and privacy 38 20 21 13 0 7 0 63 14 12
2017 Security 36 46 9 0 5 4 0 86 5 21
2017 Science and technology 17 26 21 18 11 7 1 46 31 1338
2017 Library services 16 35 25 15 3 6 0 54 19 29
2017 Administration and operations 28 35 18 12 5 3 0 65 17 396
2017 Human resources 17 34 20 17 9 4 0 52 27 210
2017 Financial management 15 42 22 11 3 7 0 62 15 196
2017 Procurement 22 26 21 20 4 6 0 52 26 40
2017 Real property 24 37 19 6 13 0 0 61 19 23
2017 Materiel management 16 38 5 16 0 25 0 72 21 16
2017 Information management 17 28 26 15 9 6 0 48 25 73
2017 Information technology 24 32 19 13 6 6 0 60 20 149
2017 Evaluation 6 31 13 19 13 18 0 45 39 15
2017 Data sciences 29 21 16 11 5 18 0 61 19 35
2017 Policy 22 38 18 14 5 3 0 62 19 228
2017 Project management 24 35 18 15 4 4 0 62 20 108
2017 Other services to the public 21 29 22 16 4 7 1 55 21 72
2017 None of the above 21 33 16 12 11 7 0 58 25 283
2014 Client contact centre 6 23 23 9 14 27 0 38 31 42
2014 Federal regulators 21 31 3 12 19 13 0 61 36 31
2014 Compliance, inspection and enforcement 7 43 28 22 0 0 0 50 22 14
2014 Communications or public affairs 23 35 20 11 5 5 0 62 18 107
2014 Security 3 40 0 9 3 44 0 78 22 19
2014 Science and technology 8 20 23 23 20 5 0 30 46 1216
2014 Library services 5 27 28 19 12 9 0 36 34 22
2014 Administration and operations 23 28 21 18 7 4 0 53 25 468
2014 Human resources 31 37 13 11 6 2 0 69 17 186
2014 Financial management 10 37 16 16 6 14 1 56 26 232
2014 Procurement 20 24 22 23 7 2 0 46 31 40
2014 Real property 20 36 26 9 5 4 0 58 15 41
2014 Materiel management 23 13 10 7 44 3 0 37 53 25
2014 Information management 10 29 23 21 13 4 0 41 35 79
2014 Information technology 17 26 22 19 8 8 0 47 28 185
2014 Internal audit 40 60 0 0 0 0 0 100 0 10
2014 Evaluation 11 42 24 12 12 0 0 53 23 17
2014 Other services to the public 8 25 28 22 14 2 0 34 37 177
2014 None of the above 15 29 18 18 11 8 1 48 32 439

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 27 18 13 10 14 0 53 26 34
2017 Federal regulators 34 28 12 5 10 11 0 69 17 19
2017 Compliance, inspection and enforcement 46 7 14 0 32 0 0 53 32 13
2017 Communications or public affairs 42 24 19 7 4 4 0 70 11 101
2017 Access to information and privacy 45 13 27 0 7 8 0 63 7 12
2017 Security 51 22 13 4 9 0 0 73 13 21
2017 Science and technology 21 30 16 14 12 7 1 55 27 1337
2017 Library services 19 52 13 10 6 0 0 71 16 29
2017 Administration and operations 33 32 14 8 9 4 1 67 18 395
2017 Human resources 22 38 13 11 12 5 0 63 24 210
2017 Financial management 24 38 14 10 10 3 0 64 21 196
2017 Procurement 22 20 18 19 13 8 0 46 35 40
2017 Real property 24 34 22 7 13 0 0 58 20 23
2017 Materiel management 25 4 26 29 0 16 0 34 35 16
2017 Information management 12 39 20 6 14 6 3 56 22 73
2017 Information technology 32 29 13 11 8 7 0 65 21 150
2017 Evaluation 16 13 26 6 25 13 0 34 37 15
2017 Data sciences 32 28 11 12 9 8 0 65 23 35
2017 Policy 28 31 18 7 11 5 0 62 19 228
2017 Project management 29 34 20 11 3 4 0 65 14 108
2017 Other services to the public 33 36 8 6 12 5 0 73 19 72
2017 None of the above 29 29 13 11 13 5 0 61 25 283
2014 Client contact centre 5 53 12 7 12 11 0 65 21 42
2014 Federal regulators 24 32 7 16 15 6 0 60 33 31
2014 Compliance, inspection and enforcement 14 28 29 22 0 7 0 46 23 14
2014 Communications or public affairs 30 29 12 15 9 6 0 62 26 107
2014 Security 6 28 48 9 6 3 0 35 16 19
2014 Science and technology 11 23 19 19 20 7 0 37 42 1216
2014 Library services 19 41 13 5 13 9 0 66 20 22
2014 Administration and operations 24 27 18 15 10 5 0 54 26 468
2014 Human resources 33 39 8 10 9 2 0 73 19 186
2014 Financial management 21 33 16 9 10 10 0 60 22 231
2014 Procurement 20 26 12 27 7 7 0 50 37 40
2014 Real property 21 28 27 9 8 6 0 53 18 41
2014 Materiel management 23 50 7 2 12 5 0 78 15 25
2014 Information management 14 32 19 17 15 3 0 47 33 79
2014 Information technology 22 28 16 20 9 5 0 52 31 184
2014 Internal audit 49 51 0 0 0 0 0 100 0 10
2014 Evaluation 11 30 18 29 12 0 0 41 41 17
2014 Other services to the public 10 32 17 19 17 5 0 44 38 178
2014 None of the above 14 26 18 20 13 9 1 45 36 440

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 27 42 10 5 0 0 43 15 34
2017 Federal regulators 29 24 16 5 10 11 4 63 18 19
2017 Compliance, inspection and enforcement 31 22 7 7 25 7 0 57 35 13
2017 Communications or public affairs 32 30 12 18 4 3 0 65 23 101
2017 Access to information and privacy 52 28 13 7 0 0 0 80 7 12
2017 Security 41 42 4 4 5 4 0 86 9 21
2017 Science and technology 16 32 21 14 11 5 1 51 27 1337
2017 Library services 16 38 20 12 15 0 0 53 27 29
2017 Administration and operations 26 35 14 15 8 2 0 62 24 394
2017 Human resources 16 34 17 19 12 2 0 51 32 209
2017 Financial management 14 39 19 18 6 4 0 56 25 195
2017 Procurement 25 29 9 20 15 1 0 55 36 40
2017 Real property 24 44 16 3 6 6 0 73 11 23
2017 Materiel management 25 24 16 15 0 20 0 61 19 16
2017 Information management 13 42 15 11 14 2 3 58 26 73
2017 Information technology 22 38 16 11 8 5 0 64 19 150
2017 Evaluation 11 39 12 13 13 13 0 57 29 15
2017 Data sciences 25 37 12 2 7 17 0 75 11 35
2017 Policy 19 35 16 17 11 2 0 55 29 228
2017 Project management 21 42 21 11 2 4 0 66 13 108
2017 Other services to the public 26 36 18 10 6 3 1 65 17 72
2017 None of the above 20 33 14 14 11 8 0 58 27 283
2014 Client contact centre 29 21 22 11 12 5 0 52 24 42
2014 Federal regulators 21 32 6 14 19 8 0 57 36 31
2014 Compliance, inspection and enforcement 14 36 28 22 0 0 0 50 22 14
2014 Communications or public affairs 22 45 12 14 7 0 0 67 21 107
2014 Security 3 75 13 6 3 0 0 79 9 19
2014 Science and technology 9 27 23 22 15 3 0 37 39 1214
2014 Library services 14 23 18 19 21 5 0 39 42 22
2014 Administration and operations 21 31 19 16 8 5 0 55 26 468
2014 Human resources 30 37 10 11 13 0 0 67 24 186
2014 Financial management 10 38 21 12 17 2 0 49 30 232
2014 Procurement 15 36 12 27 7 2 0 52 36 40
2014 Real property 18 34 29 7 8 4 0 55 15 41
2014 Materiel management 18 55 10 5 12 0 0 73 16 25
2014 Information management 14 30 19 21 16 0 0 43 38 79
2014 Information technology 13 39 17 20 9 2 0 53 30 185
2014 Internal audit 40 42 19 0 0 0 0 81 0 10
2014 Evaluation 29 36 6 24 6 0 0 65 29 17
2014 Other services to the public 8 37 21 18 16 1 0 46 34 178
2014 None of the above 13 31 22 19 11 2 1 46 32 439
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 47 28 2 2 0 0 67 5 34
2017 Federal regulators 42 44 13 0 0 0 0 87 0 19
2017 Compliance, inspection and enforcement 32 31 29 0 9 0 0 62 9 13
2017 Communications or public affairs 37 42 14 4 1 2 0 81 6 100
2017 Access to information and privacy 57 36 7 0 0 0 0 93 0 12
2017 Security 31 55 4 0 9 0 0 87 9 21
2017 Science and technology 23 44 19 9 3 2 0 68 12 1332
2017 Library services 32 52 10 3 3 0 0 84 6 29
2017 Administration and operations 35 41 15 6 2 1 0 76 8 394
2017 Human resources 27 47 13 9 2 2 0 76 12 210
2017 Financial management 23 50 17 6 2 2 0 75 9 196
2017 Procurement 19 40 25 10 2 4 0 61 12 39
2017 Real property 27 41 25 6 0 0 0 68 6 23
2017 Materiel management 45 20 10 10 5 10 0 73 17 16
2017 Information management 24 43 18 11 2 1 0 68 14 72
2017 Information technology 26 45 17 9 2 1 0 72 11 150
2017 Evaluation 11 50 19 6 0 13 0 71 7 15
2017 Data sciences 31 40 15 0 5 9 0 78 5 35
2017 Policy 34 44 14 5 3 0 0 78 7 227
2017 Project management 36 47 11 3 1 2 0 85 4 108
2017 Other services to the public 29 50 8 8 1 3 0 82 10 72
2017 None of the above 27 43 15 5 6 2 1 72 12 282
2014 Client contact centre 37 34 21 7 2 0 0 71 9 42
2014 Federal regulators 40 38 6 3 9 4 0 81 12 31
2014 Compliance, inspection and enforcement 21 57 21 0 0 0 0 79 0 14
2014 Communications or public affairs 31 53 9 4 2 1 0 85 6 107
2014 Security 13 34 6 3 0 44 0 83 6 19
2014 Science and technology 15 38 23 13 8 2 0 55 21 1215
2014 Library services 14 57 17 4 4 4 0 74 8 22
2014 Administration and operations 23 49 15 6 2 4 0 75 9 469
2014 Human resources 48 34 8 6 3 1 0 83 9 186
2014 Financial management 36 37 18 4 4 0 0 73 9 232
2014 Procurement 17 51 22 5 0 5 0 71 5 40
2014 Real property 26 39 28 1 0 6 0 69 1 41
2014 Materiel management 66 16 7 3 6 3 0 84 9 25
2014 Information management 24 37 24 5 9 1 0 62 14 79
2014 Information technology 19 46 19 9 5 1 0 67 14 185
2014 Internal audit 58 42 0 0 0 0 0 100 0 10
2014 Evaluation 29 36 29 6 0 0 0 65 6 17
2014 Other services to the public 24 44 15 12 4 1 0 69 16 179
2014 None of the above 18 44 20 10 5 2 0 64 16 439

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 53 11 2 2 6 0 84 5 34
2017 Federal regulators 60 25 11 0 0 4 0 89 0 19
2017 Compliance, inspection and enforcement 33 37 14 7 9 0 0 69 16 13
2017 Communications or public affairs 43 35 10 9 2 2 0 79 11 101
2017 Access to information and privacy 40 39 14 0 0 7 0 84 0 11
2017 Security 45 42 4 0 4 5 0 91 5 21
2017 Science and technology 35 42 13 4 2 3 0 80 6 1333
2017 Library services 46 38 17 0 0 0 0 83 0 28
2017 Administration and operations 41 39 14 4 0 1 0 81 4 393
2017 Human resources 35 41 13 4 1 6 0 81 5 210
2017 Financial management 32 45 11 5 1 5 0 81 7 194
2017 Procurement 32 43 12 2 4 2 5 80 7 39
2017 Real property 43 34 10 6 0 6 0 83 7 23
2017 Materiel management 65 30 0 5 0 0 0 95 5 16
2017 Information management 29 45 13 7 2 3 1 77 10 73
2017 Information technology 37 45 11 3 1 2 0 84 4 150
2017 Evaluation 18 37 19 6 6 13 0 63 15 15
2017 Data sciences 45 26 20 5 2 2 0 72 7 35
2017 Policy 44 39 11 5 1 1 0 84 6 228
2017 Project management 43 42 9 3 0 4 0 88 3 108
2017 Other services to the public 37 43 9 2 7 1 0 81 10 72
2017 None of the above 35 39 13 3 4 3 2 78 8 283
2014 Client contact centre 20 32 14 2 3 28 0 73 7 42
2014 Federal regulators 42 35 6 3 3 10 0 86 7 31
2014 Compliance, inspection and enforcement 50 22 14 7 0 7 0 77 8 14
2014 Communications or public affairs 39 42 9 6 0 3 0 84 7 107
2014 Security 9 34 6 0 0 47 3 87 0 19
2014 Science and technology 34 44 13 4 2 2 0 80 6 1216
2014 Library services 42 40 4 9 5 0 0 82 14 22
2014 Administration and operations 31 42 12 4 2 8 0 80 7 470
2014 Human resources 48 35 10 2 0 5 0 88 2 186
2014 Financial management 36 36 14 3 2 9 0 79 5 232
2014 Procurement 37 44 10 7 0 3 0 83 7 40
2014 Real property 35 42 10 9 0 4 0 80 10 41
2014 Materiel management 31 55 5 0 3 5 0 91 4 25
2014 Information management 29 41 23 4 0 3 1 72 4 79
2014 Information technology 35 43 10 7 2 3 1 81 8 185
2014 Internal audit 42 49 9 0 0 0 0 91 0 10
2014 Evaluation 29 41 6 18 6 0 0 70 24 17
2014 Other services to the public 32 47 10 5 4 2 0 81 9 179
2014 None of the above 31 43 14 5 2 4 1 78 8 439

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 23 40 14 10 8 6 0 66 19 34
2017 Federal regulators 47 40 8 4 0 0 0 87 4 19
2017 Compliance, inspection and enforcement 46 31 14 9 0 0 0 77 9 13
2017 Communications or public affairs 43 36 12 5 2 2 0 81 7 101
2017 Access to information and privacy 66 21 7 7 0 0 0 87 7 12
2017 Security 55 31 4 4 5 0 0 87 9 21
2017 Science and technology 30 38 12 10 5 3 1 71 16 1331
2017 Library services 42 33 13 4 4 0 4 78 8 29
2017 Administration and operations 40 36 10 6 5 2 1 78 12 392
2017 Human resources 39 37 10 6 3 2 1 79 10 210
2017 Financial management 30 48 13 4 2 1 1 80 7 196
2017 Procurement 31 49 7 9 2 2 0 82 11 39
2017 Real property 46 29 13 13 0 0 0 75 13 23
2017 Materiel management 35 25 10 5 10 14 0 70 18 16
2017 Information management 28 34 18 7 8 4 2 66 15 73
2017 Information technology 44 37 11 5 2 1 1 82 7 150
2017 Evaluation 13 36 32 13 0 6 0 52 14 15
2017 Data sciences 31 30 18 4 10 7 0 66 14 35
2017 Policy 45 33 9 8 3 2 1 80 11 228
2017 Project management 46 35 11 6 1 1 0 82 7 108
2017 Other services to the public 45 38 4 7 4 3 0 85 11 72
2017 None of the above 40 28 12 10 7 2 1 71 17 283
2014 Client contact centre 14 35 7 37 3 4 0 51 42 42
2014 Federal regulators 27 38 13 22 0 0 0 66 22 31
2014 Compliance, inspection and enforcement 28 36 7 22 0 7 0 69 23 14
2014 Communications or public affairs 37 39 12 6 3 3 0 79 9 107
2014 Security 31 21 3 0 44 0 0 53 44 19
2014 Science and technology 24 40 15 11 5 4 1 68 17 1216
2014 Library services 41 38 13 4 4 0 0 79 8 22
2014 Administration and operations 43 35 9 8 4 2 0 79 12 470
2014 Human resources 57 30 5 4 1 1 1 89 6 186
2014 Financial management 35 29 13 7 13 2 1 66 21 232
2014 Procurement 32 46 10 7 5 0 0 78 12 40
2014 Real property 43 27 25 2 0 3 0 72 2 41
2014 Materiel management 29 20 3 5 3 40 0 81 15 25
2014 Information management 36 34 9 15 4 1 0 72 19 79
2014 Information technology 39 41 7 6 3 3 1 83 10 185
2014 Internal audit 58 32 9 0 0 0 0 91 0 10
2014 Evaluation 29 41 12 6 12 0 0 70 18 17
2014 Other services to the public 35 36 13 5 5 4 2 76 11 178
2014 None of the above 30 38 15 9 4 4 1 71 14 439

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 25 22 22 10 5 14 3 56 17 34
2017 Federal regulators 37 33 15 0 4 11 0 78 5 19
2017 Compliance, inspection and enforcement 31 24 23 7 14 0 0 55 22 13
2017 Communications or public affairs 30 30 15 13 7 3 2 64 21 101
2017 Access to information and privacy 30 50 7 7 7 0 0 80 13 12
2017 Security 45 31 9 10 5 0 0 76 15 21
2017 Science and technology 24 38 20 8 5 4 1 65 14 1335
2017 Library services 22 51 7 7 10 0 4 75 17 29
2017 Administration and operations 29 37 13 10 5 5 1 71 15 393
2017 Human resources 35 35 16 7 2 5 1 74 10 210
2017 Financial management 21 50 14 6 3 5 1 75 10 196
2017 Procurement 26 41 22 4 5 0 2 69 9 39
2017 Real property 30 42 15 10 0 3 0 74 10 23
2017 Materiel management 29 31 30 4 0 5 0 63 5 16
2017 Information management 27 31 23 11 2 4 2 61 15 73
2017 Information technology 26 39 16 9 5 5 1 69 15 150
2017 Evaluation 26 44 12 13 6 0 0 69 19 15
2017 Data sciences 25 32 27 6 5 4 0 60 11 35
2017 Policy 29 39 15 11 3 3 0 71 14 228
2017 Project management 33 37 20 6 2 2 0 71 8 108
2017 Other services to the public 39 36 13 4 2 3 2 79 7 72
2017 None of the above 25 32 22 9 7 5 1 60 17 283
2014 Client contact centre 16 46 16 11 7 5 0 65 19 42
2014 Federal regulators 18 41 22 13 0 6 0 63 14 31
2014 Compliance, inspection and enforcement 28 50 0 14 0 7 0 85 15 14
2014 Communications or public affairs 40 36 12 9 2 2 0 77 11 107
2014 Security 28 18 3 6 44 0 0 47 51 19
2014 Science and technology 21 38 22 10 4 4 1 61 15 1215
2014 Library services 33 35 19 9 4 0 0 68 13 22
2014 Administration and operations 28 36 18 9 3 5 1 68 13 469
2014 Human resources 48 29 14 4 2 3 0 80 6 186
2014 Financial management 28 34 15 17 3 3 1 65 20 232
2014 Procurement 27 31 14 18 7 2 0 60 25 40
2014 Real property 26 34 25 9 0 0 6 64 10 41
2014 Materiel management 18 33 5 3 3 0 37 83 10 25
2014 Information management 25 33 20 11 7 3 1 60 18 79
2014 Information technology 38 29 16 9 4 3 1 70 13 184
2014 Internal audit 70 19 11 0 0 0 0 89 0 10
2014 Evaluation 35 47 12 6 0 0 0 82 6 17
2014 Other services to the public 22 42 23 6 6 2 0 65 12 178
2014 None of the above 23 34 23 11 3 5 2 60 15 439

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 40 16 7 18 11 0 54 28 34
2017 Federal regulators 24 36 9 6 10 15 0 71 19 19
2017 Compliance, inspection and enforcement 16 30 14 0 40 0 0 46 40 13
2017 Communications or public affairs 22 16 14 16 6 15 10 51 30 101
2017 Access to information and privacy 16 20 13 23 14 13 0 42 43 12
2017 Security 17 55 9 13 5 0 0 73 18 21
2017 Science and technology 20 32 16 12 11 7 2 57 25 1332
2017 Library services 8 36 14 17 15 10 0 49 35 27
2017 Administration and operations 21 28 14 15 11 8 3 55 30 393
2017 Human resources 18 26 13 13 14 9 6 52 33 210
2017 Financial management 15 33 17 13 12 6 3 53 28 195
2017 Procurement 13 36 16 14 11 10 0 55 28 40
2017 Real property 31 26 22 9 6 3 3 60 16 23
2017 Materiel management 15 35 10 15 0 20 5 67 20 16
2017 Information management 14 30 13 15 8 16 4 55 29 72
2017 Information technology 26 27 17 9 8 11 3 61 20 150
2017 Evaluation 12 26 18 0 32 13 0 43 37 15
2017 Data sciences 30 21 16 13 14 6 0 54 29 35
2017 Policy 16 22 17 12 13 16 3 47 31 228
2017 Project management 24 19 19 15 12 10 2 48 31 108
2017 Other services to the public 22 30 18 12 6 8 4 59 21 72
2017 None of the above 23 22 15 11 16 10 4 52 31 282
2014 Client contact centre 15 16 12 16 9 29 4 46 36 41
2014 Federal regulators 12 19 13 9 23 18 6 41 42 31
2014 Compliance, inspection and enforcement 7 7 43 21 7 14 0 17 33 14
2014 Communications or public affairs 14 24 15 17 11 13 6 47 35 107
2014 Security 12 16 47 13 9 3 0 29 22 19
2014 Science and technology 12 30 20 16 14 7 2 45 33 1216
2014 Library services 14 38 13 18 13 0 4 54 32 22
2014 Administration and operations 19 29 17 14 14 5 2 51 30 470
2014 Human resources 36 22 10 14 10 7 2 63 26 186
2014 Financial management 17 25 15 18 10 9 7 49 33 232
2014 Procurement 15 26 15 7 29 7 0 44 39 39
2014 Real property 20 21 30 21 2 5 0 44 24 41
2014 Materiel management 18 8 7 3 56 8 0 28 64 25
2014 Information management 13 25 14 19 23 6 0 41 45 79
2014 Information technology 18 26 21 14 13 8 0 48 29 185
2014 Internal audit 31 0 30 0 0 39 0 50 0 10
2014 Evaluation 23 12 18 30 12 0 6 37 44 17
2014 Other services to the public 12 27 17 16 22 6 1 41 40 178
2014 None of the above 17 20 21 15 15 10 2 43 34 440

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 36 8 15 2 0 0 74 18 34
2017 Federal regulators 67 13 5 15 0 0 0 80 15 19
2017 Compliance, inspection and enforcement 62 8 23 0 7 0 0 69 7 13
2017 Communications or public affairs 65 25 5 3 0 0 2 92 3 100
2017 Access to information and privacy 73 13 14 0 0 0 0 86 0 12
2017 Security 64 18 9 5 4 0 0 81 10 21
2017 Science and technology 60 19 6 3 1 2 8 89 4 1335
2017 Library services 54 31 9 0 6 0 0 85 6 29
2017 Administration and operations 66 15 7 4 2 1 5 86 6 393
2017 Human resources 64 19 5 7 2 0 2 86 9 210
2017 Financial management 57 21 10 4 4 2 2 81 9 196
2017 Procurement 65 11 10 4 0 8 2 85 5 39
2017 Real property 62 13 12 3 6 0 3 77 10 23
2017 Materiel management 75 21 4 0 0 0 0 96 0 16
2017 Information management 58 32 4 3 0 0 3 93 3 73
2017 Information technology 61 22 9 2 3 0 3 86 5 150
2017 Evaluation 63 32 0 0 5 0 0 95 5 15
2017 Data sciences 59 12 7 2 2 9 10 87 5 35
2017 Policy 58 23 9 6 2 0 2 83 9 227
2017 Project management 70 21 4 3 0 0 1 92 3 108
2017 Other services to the public 59 25 4 4 3 0 5 89 7 72
2017 None of the above 59 19 8 5 2 1 8 85 7 283
2014 Client contact centre 51 14 10 16 9 0 0 65 25 42
2014 Federal regulators 51 24 16 0 6 3 0 78 6 31
2014 Compliance, inspection and enforcement 58 21 14 7 0 0 0 79 7 14
2014 Communications or public affairs 68 24 2 6 0 0 1 92 6 107
2014 Security 22 21 6 6 44 0 0 43 51 19
2014 Science and technology 60 18 9 3 2 2 6 85 6 1217
2014 Library services 37 35 5 14 4 0 5 76 19 22
2014 Administration and operations 62 21 5 4 1 1 5 89 6 470
2014 Human resources 68 19 6 3 1 0 3 90 4 186
2014 Financial management 53 32 6 4 2 1 3 88 6 232
2014 Procurement 62 12 9 10 0 5 3 80 10 40
2014 Real property 61 27 5 0 0 3 4 94 0 41
2014 Materiel management 75 16 3 3 0 0 3 95 3 25
2014 Information management 54 23 12 7 3 0 1 78 10 79
2014 Information technology 67 19 8 2 2 1 1 88 4 185
2014 Internal audit 70 21 9 0 0 0 0 91 0 10
2014 Evaluation 64 30 0 0 0 6 0 100 0 17
2014 Other services to the public 63 22 5 1 3 0 5 90 5 178
2014 None of the above 53 22 10 7 2 1 7 80 9 440

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 52 30 5 8 5 0 0 82 13 34
2017 Federal regulators 86 9 4 0 0 0 0 96 0 19
2017 Compliance, inspection and enforcement 69 23 0 0 0 0 7 100 0 13
2017 Communications or public affairs 73 12 8 3 0 2 2 89 3 101
2017 Access to information and privacy 73 27 0 0 0 0 0 100 0 12
2017 Security 68 23 9 0 0 0 0 91 0 21
2017 Science and technology 70 19 4 1 1 1 4 94 2 1337
2017 Library services 67 23 0 10 0 0 0 90 10 29
2017 Administration and operations 71 17 4 1 1 2 3 93 3 396
2017 Human resources 71 21 3 3 0 2 0 94 3 210
2017 Financial management 66 24 3 2 0 4 0 94 3 195
2017 Procurement 76 9 0 10 0 5 0 90 10 38
2017 Real property 65 16 9 0 0 6 3 90 0 23
2017 Materiel management 96 4 0 0 0 0 0 100 0 16
2017 Information management 68 20 5 1 0 3 2 93 1 72
2017 Information technology 73 19 5 1 1 1 1 93 2 150
2017 Evaluation 82 18 0 0 0 0 0 100 0 15
2017 Data sciences 70 18 0 2 3 0 7 95 5 34
2017 Policy 77 15 4 2 0 2 1 94 2 228
2017 Project management 75 21 2 0 0 2 0 98 0 108
2017 Other services to the public 66 18 7 0 0 4 6 93 0 72
2017 None of the above 68 15 6 3 1 4 3 90 4 281
2014 Client contact centre 53 24 11 7 5 0 0 77 12 42
2014 Federal regulators 66 18 6 7 0 3 0 87 7 31
2014 Compliance, inspection and enforcement 79 21 0 0 0 0 0 100 0 14
2014 Communications or public affairs 79 15 3 1 1 0 1 95 2 107
2014 Security 82 13 6 0 0 0 0 94 0 19
2014 Science and technology 67 20 5 2 1 2 2 92 3 1215
2014 Library services 68 23 5 4 0 0 0 91 4 22
2014 Administration and operations 69 22 4 1 1 1 3 94 2 470
2014 Human resources 79 15 2 1 1 1 1 96 2 186
2014 Financial management 66 17 6 7 2 0 3 85 9 232
2014 Procurement 76 12 7 2 2 0 0 88 5 40
2014 Real property 62 26 4 0 0 5 4 96 0 41
2014 Materiel management 97 3 0 0 0 0 0 100 0 25
2014 Information management 64 23 6 1 1 5 0 91 3 79
2014 Information technology 70 14 5 1 7 3 1 87 8 185
2014 Internal audit 70 11 19 0 0 0 0 81 0 10
2014 Evaluation 70 24 0 0 0 6 0 100 0 17
2014 Other services to the public 69 17 6 1 2 2 3 91 3 178
2014 None of the above 63 24 6 1 0 2 4 92 2 441

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 45 11 14 2 9 0 69 18 34
2017 Federal regulators 24 50 15 0 4 6 0 79 5 19
2017 Compliance, inspection and enforcement 9 44 7 14 25 0 0 53 40 13
2017 Communications or public affairs 30 36 15 7 6 6 0 70 14 101
2017 Access to information and privacy 29 56 8 0 7 0 0 86 7 12
2017 Security 46 26 13 4 10 0 0 72 14 21
2017 Science and technology 18 28 18 17 15 3 1 48 33 1336
2017 Library services 22 39 17 19 0 3 0 63 19 29
2017 Administration and operations 28 37 15 12 6 2 0 66 18 395
2017 Human resources 28 36 12 13 6 4 0 67 20 209
2017 Financial management 27 39 13 12 5 2 1 69 18 196
2017 Procurement 20 36 18 13 2 10 0 63 17 40
2017 Real property 21 41 9 23 6 0 0 62 30 23
2017 Materiel management 30 36 20 0 10 4 0 69 10 16
2017 Information management 20 47 8 10 13 0 2 69 24 72
2017 Information technology 23 37 14 15 8 2 0 62 24 150
2017 Evaluation 13 36 6 19 19 6 0 52 41 15
2017 Data sciences 21 38 11 8 17 5 0 62 27 35
2017 Policy 31 39 15 8 6 1 0 71 14 227
2017 Project management 31 37 11 13 3 3 1 71 17 108
2017 Other services to the public 24 39 12 14 8 3 0 65 23 71
2017 None of the above 30 29 14 12 9 5 1 63 23 281
2014 Client contact centre 7 40 28 14 9 2 0 48 23 42
2014 Federal regulators 27 28 20 23 3 0 0 55 26 31
2014 Compliance, inspection and enforcement 14 57 21 0 7 0 0 72 7 14
2014 Communications or public affairs 26 41 6 16 8 3 0 69 25 107
2014 Security 3 22 9 6 9 47 3 51 30 19
2014 Science and technology 11 24 20 24 20 2 0 35 45 1215
2014 Library services 9 43 18 10 16 4 0 54 27 22
2014 Administration and operations 25 32 15 16 9 2 0 59 26 469
2014 Human resources 31 35 10 10 12 1 0 68 22 186
2014 Financial management 33 31 10 17 7 2 0 65 25 232
2014 Procurement 17 44 12 10 12 3 3 64 23 40
2014 Real property 20 36 38 3 2 1 0 57 4 41
2014 Materiel management 53 18 10 8 9 3 0 73 17 25
2014 Information management 14 30 13 25 17 1 0 45 42 78
2014 Information technology 11 31 15 27 12 3 0 44 41 185
2014 Internal audit 49 42 9 0 0 0 0 91 0 10
2014 Evaluation 23 47 12 0 18 0 0 71 18 17
2014 Other services to the public 12 32 15 21 17 2 2 46 39 178
2014 None of the above 18 27 22 15 13 3 1 47 29 440

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 29 24 18 10 6 3 44 30 34
2017 Federal regulators 37 19 4 15 9 15 0 66 29 19
2017 Compliance, inspection and enforcement 9 7 22 7 55 0 0 16 62 13
2017 Communications or public affairs 23 19 13 20 14 6 5 47 39 100
2017 Access to information and privacy 23 36 14 14 13 0 0 58 28 12
2017 Security 39 14 0 18 29 0 0 53 47 20
2017 Science and technology 17 22 13 17 24 3 4 42 44 1337
2017 Library services 18 27 13 37 6 0 0 44 43 29
2017 Administration and operations 20 25 14 21 17 1 2 47 39 396
2017 Human resources 21 25 12 20 16 2 4 49 38 210
2017 Financial management 18 25 18 20 17 2 1 44 37 196
2017 Procurement 23 16 24 16 19 2 0 39 36 40
2017 Real property 15 22 19 21 13 0 9 41 38 23
2017 Materiel management 13 20 21 21 14 10 0 37 39 16
2017 Information management 18 27 12 14 22 1 5 48 39 73
2017 Information technology 22 23 13 18 20 1 3 46 40 150
2017 Evaluation 18 20 11 19 25 6 0 40 48 15
2017 Data sciences 17 34 11 4 25 5 5 56 32 35
2017 Policy 32 29 14 13 10 2 0 62 24 228
2017 Project management 26 32 12 15 11 2 3 60 27 108
2017 Other services to the public 20 32 15 12 15 4 3 56 28 72
2017 None of the above 20 24 14 11 20 5 7 50 34 282
2014 Client contact centre 29 15 16 13 21 3 3 47 36 42
2014 Federal regulators 21 33 6 15 22 3 0 55 38 31
2014 Compliance, inspection and enforcement 0 29 21 21 29 0 0 29 50 14
2014 Communications or public affairs 17 22 14 20 23 3 1 41 44 107
2014 Security 6 6 6 59 18 3 0 13 80 19
2014 Science and technology 10 21 13 17 35 2 2 33 54 1217
2014 Library services 8 23 14 24 31 0 0 31 55 22
2014 Administration and operations 17 20 18 17 25 1 1 38 43 470
2014 Human resources 20 21 9 18 17 2 12 48 41 186
2014 Financial management 20 16 18 16 21 8 2 39 40 232
2014 Procurement 12 24 18 15 26 3 3 38 43 40
2014 Real property 11 28 27 21 12 2 0 39 34 41
2014 Materiel management 13 18 8 42 17 2 0 32 60 25
2014 Information management 8 19 10 16 43 3 1 28 61 79
2014 Information technology 7 12 19 23 35 3 1 19 61 185
2014 Internal audit 20 21 9 30 20 0 0 41 50 10
2014 Evaluation 11 18 18 29 24 0 0 29 53 17
2014 Other services to the public 10 18 14 21 35 1 2 29 57 178
2014 None of the above 10 23 19 17 27 2 2 35 45 441

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 51 25 7 7 2 0 60 15 34
2017 Federal regulators 56 18 5 6 4 11 0 83 12 19
2017 Compliance, inspection and enforcement 16 31 22 23 7 0 0 47 31 13
2017 Communications or public affairs 29 32 20 11 2 5 1 65 14 101
2017 Access to information and privacy 32 35 20 0 7 7 0 71 7 12
2017 Security 36 42 9 4 5 5 0 81 9 21
2017 Science and technology 18 34 23 11 6 7 2 56 20 1334
2017 Library services 19 45 13 12 8 0 4 66 20 29
2017 Administration and operations 26 39 18 9 5 4 0 67 14 396
2017 Human resources 20 41 18 10 6 5 0 64 17 210
2017 Financial management 17 45 23 9 3 4 0 64 12 196
2017 Procurement 18 36 18 11 11 5 0 57 24 39
2017 Real property 34 34 22 3 6 0 0 68 10 23
2017 Materiel management 19 41 20 9 5 5 0 64 15 16
2017 Information management 24 30 23 13 7 3 0 56 20 73
2017 Information technology 23 43 20 8 4 2 0 67 13 150
2017 Evaluation 12 32 6 18 19 13 0 51 42 15
2017 Data sciences 28 24 15 16 7 9 0 57 26 35
2017 Policy 25 39 17 11 5 3 0 66 16 228
2017 Project management 27 46 17 6 1 3 0 75 7 108
2017 Other services to the public 21 46 15 9 7 1 0 68 16 72
2017 None of the above 25 33 17 10 9 5 1 62 20 282

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 46 14 8 2 0 0 76 11 34
2017 Federal regulators 45 35 0 0 4 10 5 95 5 19
2017 Compliance, inspection and enforcement 34 33 25 0 0 8 0 72 0 12
2017 Communications or public affairs 57 31 5 2 1 4 0 92 3 101
2017 Access to information and privacy 53 27 13 0 0 7 0 86 0 12
2017 Security 50 36 14 0 0 0 0 86 0 21
2017 Science and technology 39 39 13 3 2 3 0 81 5 1335
2017 Library services 30 38 14 14 4 0 0 68 18 29
2017 Administration and operations 45 35 13 3 2 3 0 82 5 396
2017 Human resources 54 31 8 2 4 0 0 86 6 209
2017 Financial management 48 35 10 3 2 1 0 84 5 194
2017 Procurement 35 33 20 2 2 7 0 73 5 40
2017 Real property 52 16 13 6 6 6 0 72 14 23
2017 Materiel management 50 40 0 4 0 5 0 95 5 16
2017 Information management 44 32 14 4 2 4 0 80 6 73
2017 Information technology 41 42 10 2 3 2 0 85 5 149
2017 Evaluation 37 31 13 13 0 6 0 73 14 15
2017 Data sciences 42 25 20 5 5 4 0 70 10 35
2017 Policy 38 41 11 4 3 3 0 82 7 228
2017 Project management 44 37 15 2 2 1 0 81 4 108
2017 Other services to the public 46 43 3 0 4 3 1 93 4 72
2017 None of the above 39 33 15 3 3 5 1 78 6 282
2014 Client contact centre 18 64 7 4 3 5 0 86 7 42
2014 Federal regulators 59 17 13 6 0 6 0 80 6 31
2014 Compliance, inspection and enforcement 35 29 21 7 0 7 0 70 7 14
2014 Communications or public affairs 58 29 8 2 0 4 0 90 2 107
2014 Security 28 22 6 0 0 44 0 89 0 19
2014 Science and technology 39 38 14 4 2 3 0 80 6 1216
2014 Library services 44 29 4 9 9 5 0 77 19 22
2014 Administration and operations 48 32 14 2 1 2 1 82 3 470
2014 Human resources 56 33 8 2 1 1 0 89 2 186
2014 Financial management 34 45 9 3 2 8 0 85 5 232
2014 Procurement 39 39 14 3 2 2 0 80 5 40
2014 Real property 41 33 17 4 0 3 2 79 4 41
2014 Materiel management 69 21 5 3 0 0 3 92 3 25
2014 Information management 41 35 15 4 3 2 0 78 7 79
2014 Information technology 49 31 11 2 2 5 1 85 3 182
2014 Internal audit 71 19 11 0 0 0 0 89 0 10
2014 Evaluation 35 41 24 0 0 0 0 76 0 17
2014 Other services to the public 36 33 15 2 6 6 3 75 8 178
2014 None of the above 39 35 14 5 2 5 1 78 7 440

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 36 57 5 0 2 0 0 92 2 34
2017 Federal regulators 50 41 0 0 4 5 0 95 5 19
2017 Compliance, inspection and enforcement 32 31 14 0 16 7 0 67 17 13
2017 Communications or public affairs 36 50 7 3 1 4 0 90 4 101
2017 Access to information and privacy 66 27 0 0 7 0 0 93 7 12
2017 Security 51 40 9 0 0 0 0 91 0 21
2017 Science and technology 41 41 10 4 2 1 0 84 6 1332
2017 Library services 29 37 21 6 4 3 0 68 10 28
2017 Administration and operations 43 41 9 4 2 1 0 85 6 395
2017 Human resources 48 36 5 5 5 1 0 85 10 210
2017 Financial management 40 43 11 3 1 2 0 85 4 195
2017 Procurement 40 46 5 7 2 0 0 86 9 40
2017 Real property 46 52 0 0 0 3 0 100 0 23
2017 Materiel management 46 45 5 4 0 0 0 91 4 16
2017 Information management 41 41 11 3 4 0 0 82 7 73
2017 Information technology 45 40 8 4 2 2 0 86 5 150
2017 Evaluation 12 44 19 6 6 13 0 63 15 15
2017 Data sciences 37 43 15 2 2 0 0 80 5 35
2017 Policy 33 42 12 8 4 2 0 76 12 227
2017 Project management 43 40 10 5 0 2 0 85 5 107
2017 Other services to the public 45 40 8 2 2 1 1 87 5 72
2017 None of the above 44 33 13 4 4 1 1 79 8 283
2014 Client contact centre 37 33 20 4 5 2 0 71 9 42
2014 Federal regulators 50 29 6 9 0 6 0 84 9 31
2014 Compliance, inspection and enforcement 43 29 14 7 0 7 0 77 7 14
2014 Communications or public affairs 40 35 12 9 2 2 0 76 11 107
2014 Security 28 25 3 0 0 44 0 95 0 19
2014 Science and technology 35 42 13 4 3 2 0 78 8 1216
2014 Library services 35 30 9 4 13 9 0 72 19 22
2014 Administration and operations 47 34 12 5 2 2 0 81 6 470
2014 Human resources 54 35 6 3 1 0 0 90 4 184
2014 Financial management 40 45 7 5 2 3 0 87 7 232
2014 Procurement 44 42 5 4 5 0 0 86 9 40
2014 Real property 45 41 8 5 0 2 0 87 5 41
2014 Materiel management 63 21 5 2 9 0 0 84 11 25
2014 Information management 42 29 14 9 1 5 0 75 11 79
2014 Information technology 48 36 7 4 2 3 1 86 6 184
2014 Internal audit 72 28 0 0 0 0 0 100 0 10
2014 Evaluation 23 48 29 0 0 0 0 71 0 17
2014 Other services to the public 28 39 13 8 8 2 1 69 17 178
2014 None of the above 33 39 17 6 3 3 0 74 9 440

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 40 48 7 2 2 0 0 88 5 34
2017 Federal regulators 62 11 23 4 0 0 0 73 4 19
2017 Compliance, inspection and enforcement 32 38 0 7 23 0 0 69 31 13
2017 Communications or public affairs 52 38 5 4 2 0 0 89 5 101
2017 Access to information and privacy 66 27 0 0 7 0 0 93 7 12
2017 Security 63 32 0 0 5 0 0 95 5 20
2017 Science and technology 44 38 9 5 4 0 0 82 9 1338
2017 Library services 33 44 6 10 7 0 0 77 17 29
2017 Administration and operations 51 34 6 5 3 1 0 86 8 396
2017 Human resources 51 33 9 5 2 0 0 84 7 210
2017 Financial management 40 45 12 2 1 0 0 85 3 196
2017 Procurement 56 35 5 2 2 0 0 91 4 40
2017 Real property 58 32 10 0 0 0 0 90 0 23
2017 Materiel management 39 55 0 5 0 0 0 95 5 16
2017 Information management 36 51 9 2 2 0 0 86 5 73
2017 Information technology 60 27 7 4 2 1 0 88 5 150
2017 Evaluation 18 50 6 19 6 0 0 68 25 15
2017 Data sciences 45 38 7 2 7 0 0 84 10 35
2017 Policy 48 34 10 4 3 0 0 83 7 227
2017 Project management 53 38 5 3 1 0 0 91 4 108
2017 Other services to the public 50 37 6 2 4 0 0 87 6 71
2017 None of the above 50 32 8 5 5 0 0 82 10 283
2014 Client contact centre 35 49 7 5 3 0 0 85 9 42
2014 Federal regulators 59 19 16 6 0 0 0 78 6 31
2014 Compliance, inspection and enforcement 43 43 7 0 0 7 0 92 0 14
2014 Communications or public affairs 53 37 3 7 1 0 0 90 8 107
2014 Security 25 69 6 0 0 0 0 94 0 19
2014 Science and technology 36 40 12 7 5 1 0 76 11 1215
2014 Library services 42 37 4 8 9 0 0 79 17 22
2014 Administration and operations 49 34 9 6 1 0 0 84 8 470
2014 Human resources 64 23 5 6 1 0 0 87 7 184
2014 Financial management 53 34 5 5 2 1 0 88 7 232
2014 Procurement 46 39 2 12 0 0 0 86 12 40
2014 Real property 40 44 8 3 4 0 0 84 7 41
2014 Materiel management 73 16 2 5 3 0 0 89 9 25
2014 Information management 45 36 7 6 6 0 0 81 13 79
2014 Information technology 52 32 11 2 2 0 1 85 4 184
2014 Internal audit 72 28 0 0 0 0 0 100 0 10
2014 Evaluation 31 57 12 0 0 0 0 88 0 16
2014 Other services to the public 33 44 11 8 5 0 0 77 12 178
2014 None of the above 38 42 13 5 1 1 0 81 6 439

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 28 49 16 5 2 0 0 77 7 34
2017 Federal regulators 29 50 16 4 0 0 0 79 4 19
2017 Compliance, inspection and enforcement 31 22 7 7 32 0 0 53 40 13
2017 Communications or public affairs 47 29 15 5 4 1 0 76 8 99
2017 Access to information and privacy 58 35 0 0 7 0 0 93 7 12
2017 Security 64 23 4 4 5 0 0 87 9 21
2017 Science and technology 37 34 15 8 5 1 0 72 13 1337
2017 Library services 24 47 23 6 0 0 0 71 6 29
2017 Administration and operations 43 31 14 8 3 0 0 75 11 396
2017 Human resources 39 34 15 6 5 1 0 73 11 210
2017 Financial management 34 41 15 9 1 1 0 75 10 196
2017 Procurement 36 45 9 4 4 0 0 82 9 40
2017 Real property 42 38 7 3 9 0 0 81 13 23
2017 Materiel management 39 41 5 10 5 0 0 80 14 16
2017 Information management 36 35 15 7 5 1 0 72 13 73
2017 Information technology 49 25 14 7 5 1 0 75 11 150
2017 Evaluation 36 26 13 13 13 0 0 62 25 15
2017 Data sciences 40 23 21 11 5 0 0 63 16 35
2017 Policy 44 30 16 5 5 0 0 73 10 227
2017 Project management 44 38 14 3 2 0 0 81 5 108
2017 Other services to the public 41 40 10 4 5 1 0 81 9 72
2017 None of the above 41 29 16 6 8 0 0 71 14 283
2014 Client contact centre 34 34 17 7 9 0 0 68 15 42
2014 Federal regulators 34 26 22 18 0 0 0 60 18 31
2014 Compliance, inspection and enforcement 15 43 28 7 7 0 0 58 14 14
2014 Communications or public affairs 38 37 12 8 3 2 0 77 11 107
2014 Security 18 30 52 0 0 0 0 48 0 20
2014 Science and technology 21 34 18 16 10 0 0 55 27 1216
2014 Library services 24 30 4 33 5 4 0 56 39 22
2014 Administration and operations 30 36 17 10 6 0 0 67 16 470
2014 Human resources 54 25 10 9 2 0 0 79 11 186
2014 Financial management 33 39 15 7 5 0 1 73 12 232
2014 Procurement 34 31 28 5 2 0 0 65 7 40
2014 Real property 35 35 19 8 3 0 0 70 11 41
2014 Materiel management 68 21 6 0 5 0 0 89 5 25
2014 Information management 25 25 23 14 12 1 0 51 26 79
2014 Information technology 27 36 14 13 9 2 0 64 22 184
2014 Internal audit 42 49 0 9 0 0 0 91 9 10
2014 Evaluation 11 59 12 18 0 0 0 71 18 17
2014 Other services to the public 21 36 15 15 13 1 0 58 28 178
2014 None of the above 25 37 19 10 7 0 0 63 18 440

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 37 43 15 2 2 0 0 80 5 34
2017 Federal regulators 44 46 6 0 4 0 0 90 4 19
2017 Compliance, inspection and enforcement 24 38 7 14 16 0 0 62 31 13
2017 Communications or public affairs 46 32 11 8 3 0 0 78 10 101
2017 Access to information and privacy 58 35 0 0 7 0 0 93 7 12
2017 Security 69 18 4 4 5 0 0 87 9 21
2017 Science and technology 35 38 14 9 4 0 0 72 14 1336
2017 Library services 24 51 20 3 3 0 0 74 6 29
2017 Administration and operations 44 33 13 7 3 0 0 76 10 396
2017 Human resources 41 35 11 8 5 0 0 76 12 210
2017 Financial management 33 43 14 10 1 0 0 76 11 195
2017 Procurement 36 48 7 4 4 0 0 84 9 40
2017 Real property 55 22 13 10 0 0 0 77 10 23
2017 Materiel management 29 36 25 5 5 0 0 65 10 16
2017 Information management 42 30 15 9 2 1 0 73 11 72
2017 Information technology 44 33 10 11 2 0 0 76 14 149
2017 Evaluation 36 26 13 13 13 0 0 62 25 15
2017 Data sciences 48 27 10 13 2 0 0 75 16 35
2017 Policy 41 34 13 8 4 0 0 74 13 227
2017 Project management 42 40 15 2 2 0 0 82 3 108
2017 Other services to the public 37 41 13 5 5 0 0 78 10 72
2017 None of the above 41 31 13 6 8 1 0 73 14 283
2014 Client contact centre 31 36 19 7 7 0 0 67 14 42
2014 Federal regulators 30 31 17 19 3 0 0 61 22 31
2014 Compliance, inspection and enforcement 15 43 28 14 0 0 0 58 14 14
2014 Communications or public affairs 35 43 11 8 3 1 0 79 10 107
2014 Security 15 30 52 3 0 0 0 45 3 20
2014 Science and technology 17 37 18 18 9 1 0 55 27 1214
2014 Library services 24 29 21 17 9 0 0 53 26 22
2014 Administration and operations 31 35 17 11 6 0 0 66 17 470
2014 Human resources 54 26 9 9 2 0 0 80 12 186
2014 Financial management 33 40 16 7 4 1 0 73 11 232
2014 Procurement 39 31 18 10 2 0 0 70 12 40
2014 Real property 35 32 26 5 0 1 0 68 5 41
2014 Materiel management 71 19 2 3 5 0 0 89 9 25
2014 Information management 24 32 18 13 13 1 0 56 26 79
2014 Information technology 25 41 16 13 6 1 0 66 19 184
2014 Internal audit 61 39 0 0 0 0 0 100 0 10
2014 Evaluation 11 59 12 12 6 0 0 71 18 17
2014 Other services to the public 18 44 11 17 9 0 0 62 27 178
2014 None of the above 23 38 22 11 6 0 0 61 17 439

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 39 26 22 8 2 2 0 67 10 34
2017 Federal regulators 56 25 4 0 4 11 0 90 5 19
2017 Compliance, inspection and enforcement 39 7 14 7 32 0 0 46 40 13
2017 Communications or public affairs 29 25 14 16 9 5 1 57 27 101
2017 Access to information and privacy 36 7 37 13 7 0 0 43 20 12
2017 Security 69 22 5 4 0 0 0 91 4 21
2017 Science and technology 32 28 20 8 5 6 2 65 14 1335
2017 Library services 30 22 26 20 3 0 0 51 23 29
2017 Administration and operations 36 23 17 12 7 4 0 62 20 396
2017 Human resources 31 25 17 12 8 6 0 60 22 210
2017 Financial management 37 26 16 14 4 2 0 64 19 196
2017 Procurement 29 30 19 8 7 7 0 63 16 40
2017 Real property 52 22 19 3 0 3 0 77 3 23
2017 Materiel management 29 11 51 4 5 0 0 40 9 16
2017 Information management 32 20 27 16 5 0 0 51 21 73
2017 Information technology 37 27 17 9 7 4 0 66 16 150
2017 Evaluation 29 26 13 13 19 0 0 55 32 15
2017 Data sciences 28 23 18 13 0 18 0 62 16 35
2017 Policy 31 27 19 12 7 5 0 61 19 227
2017 Project management 38 30 19 4 4 3 1 71 9 108
2017 Other services to the public 39 21 23 3 8 2 3 64 12 72
2017 None of the above 36 26 17 6 9 5 1 66 16 282
2014 Client contact centre 13 25 19 7 10 27 0 51 23 42
2014 Federal regulators 27 32 26 6 6 3 0 60 13 31
2014 Compliance, inspection and enforcement 7 43 14 14 14 7 0 54 31 14
2014 Communications or public affairs 37 28 16 11 6 2 0 66 18 107
2014 Security 18 21 49 12 0 0 0 39 12 20
2014 Science and technology 25 31 20 10 6 5 3 61 17 1216
2014 Library services 28 19 9 22 13 9 0 52 38 22
2014 Administration and operations 29 22 22 12 9 5 0 54 23 470
2014 Human resources 37 16 19 9 5 2 12 62 17 186
2014 Financial management 37 19 14 20 7 2 1 58 28 232
2014 Procurement 41 19 30 5 4 0 0 60 9 40
2014 Real property 42 42 7 4 0 1 4 88 5 41
2014 Materiel management 71 21 5 0 3 0 0 92 3 25
2014 Information management 27 22 23 16 9 2 0 50 26 79
2014 Information technology 26 22 20 13 14 4 0 50 29 184
2014 Internal audit 20 37 0 21 11 11 0 65 35 10
2014 Evaluation 23 35 18 18 6 0 0 58 24 17
2014 Other services to the public 21 27 17 16 15 3 1 50 32 178
2014 None of the above 26 26 19 15 8 4 1 56 24 441
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Client contact centre 27 37 36 34
2017 Federal regulators 30 43 27 19
2017 Compliance, inspection and enforcement 38 24 38 13
2017 Communications or public affairs 46 22 32 101
2017 Access to information and privacy 52 34 14 12
2017 Security 23 50 27 21
2017 Science and technology 24 49 28 1338
2017 Library services 31 34 35 29
2017 Administration and operations 29 35 36 395
2017 Human resources 34 27 39 209
2017 Financial management 24 39 37 196
2017 Procurement 33 31 36 40
2017 Real property 24 60 16 23
2017 Materiel management 44 20 36 16
2017 Information management 29 38 33 73
2017 Information technology 27 30 43 149
2017 Evaluation 32 30 38 15
2017 Data sciences 30 30 40 35
2017 Policy 44 21 35 228
2017 Project management 27 39 33 108
2017 Other services to the public 32 35 33 72
2017 None of the above 27 42 31 281
2014 Client contact centre 51 26 22 42
2014 Federal regulators 19 50 32 31
2014 Compliance, inspection and enforcement 29 28 43 14
2014 Communications or public affairs 36 29 35 107
2014 Security 15 21 64 20
2014 Science and technology 15 57 28 1217
2014 Library services 18 35 47 22
2014 Administration and operations 25 35 39 470
2014 Human resources 37 29 34 185
2014 Financial management 40 31 29 232
2014 Procurement 16 46 38 40
2014 Real property 15 57 28 41
2014 Materiel management 3 74 23 25
2014 Information management 32 32 37 79
2014 Information technology 30 32 39 185
2014 Internal audit 40 9 51 10
2014 Evaluation 29 35 35 17
2014 Other services to the public 44 27 29 177
2014 None of the above 30 34 36 441

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Communications or public affairs 6 23 40 4 25 2 45
2017 Science and technology 18 9 5 4 60 4 263
2017 Administration and operations 22 26 28 2 11 10 116
2017 Human resources 9 27 35 5 20 4 70
2017 Financial management 20 26 28 4 13 8 47
2017 Procurement 34 6 34 6 20 0 13
2017 Information management 17 33 22 5 19 4 21
2017 Information technology 16 7 34 7 31 5 36
2017 Policy 5 40 39 4 12 1 98
2017 Project management 22 31 27 6 7 6 31
2017 Other services to the public 20 21 30 0 18 11 23
2017 None of the above 14 17 13 14 32 11 79
2014 Client contact centre 10 17 17 0 9999 56 16
2014 Communications or public affairs 10 33 41 11 9999 5 39
2014 Science and technology 37 10 16 13 9999 24 169
2014 Administration and operations 21 21 37 16 9999 5 122
2014 Human resources 11 29 40 2 9999 18 68
2014 Financial management 8 41 20 16 9999 16 56
2014 Information management 20 24 35 16 9999 4 25
2014 Information technology 9 14 36 10 9999 31 46
2014 Other services to the public 15 22 31 7 9999 25 76
2014 None of the above 14 27 32 16 9999 12 138
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Client contact centre 19 81 34
2017 Compliance, inspection and enforcement 47 53 13
2017 Communications or public affairs 12 88 101
2017 Science and technology 16 84 1334
2017 Library services 32 68 29
2017 Administration and operations 25 75 396
2017 Human resources 17 83 210
2017 Financial management 22 78 194
2017 Procurement 25 75 39
2017 Information management 19 81 73
2017 Information technology 9 91 150
2017 Evaluation 50 50 15
2017 Data sciences 16 84 35
2017 Policy 16 84 227
2017 Project management 20 80 107
2017 Other services to the public 16 84 72
2017 None of the above 21 79 282
2014 Client contact centre 21 79 42
2014 Communications or public affairs 17 83 107
2014 Security 21 79 20
2014 Science and technology 14 86 1216
2014 Administration and operations 18 82 469
2014 Human resources 13 87 184
2014 Financial management 20 80 232
2014 Procurement 17 83 40
2014 Real property 14 86 41
2014 Materiel management 19 81 25
2014 Information management 18 82 79
2014 Information technology 14 86 185
2014 Internal audit 0 100 10
2014 Other services to the public 20 80 178
2014 None of the above 17 83 440

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 47 13
2017 Science and technology 58 205
2017 Administration and operations 64 97
2017 Human resources 28 39
2017 Financial management 65 43
2017 Information management 54 15
2017 Information technology 40 15
2017 Policy 36 36
2017 Project management 53 21
2017 Other services to the public 49 12
2017 None of the above 52 59
2014 Client contact centre 67 11
2014 Communications or public affairs 66 18
2014 Science and technology 57 160
2014 Administration and operations 51 89
2014 Human resources 35 31
2014 Financial management 80 28
2014 Information management 57 14
2014 Information technology 46 28
2014 Other services to the public 35 36
2014 None of the above 50 78

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 64 13
2017 Science and technology 54 205
2017 Administration and operations 48 97
2017 Human resources 70 39
2017 Financial management 44 43
2017 Procurement 54 11
2017 Information management 46 15
2017 Information technology 73 15
2017 Policy 78 36
2017 Project management 59 21
2017 Other services to the public 82 12
2017 None of the above 65 59
2014 Communications or public affairs 51 18
2014 Science and technology 54 160
2014 Administration and operations 61 89
2014 Human resources 62 31
2014 Financial management 50 28
2014 Information management 64 14
2014 Information technology 64 28
2014 Other services to the public 69 36
2014 None of the above 61 78

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 205
2017 Administration and operations 9 97
2017 Human resources 12 39
2017 Information technology 0 15
2017 Other services to the public 0 12
2014 Client contact centre 0 11
2014 Science and technology 7 160
2014 Administration and operations 5 89
2014 Information management 0 14
2014 None of the above 6 78

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 0 205
2017 Administration and operations 0 97
2017 Human resources 0 39
2017 Financial management 0 43
2017 Procurement 0 11
2017 Information management 0 15
2017 Information technology 0 15
2017 Policy 0 36
2017 Project management 0 21
2017 Other services to the public 0 12
2017 None of the above 0 59
2014 Client contact centre 0 11
2014 Communications or public affairs 0 18
2014 Science and technology 0 160
2014 Administration and operations 0 89
2014 Human resources 0 31
2014 Financial management 0 28
2014 Information management 0 14
2014 Information technology 0 28
2014 Other services to the public 0 36
2014 None of the above 0 78

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 5 205
2017 Information management 0 15
2017 Project management 0 21
2014 Communications or public affairs 0 18
2014 Science and technology 7 160
2014 Administration and operations 5 89
2014 Human resources 0 31
2014 Information technology 0 28
2014 Other services to the public 0 36

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 4 205
2017 Information technology 0 15
2014 Science and technology 7 160
2014 Human resources 0 31
2014 Financial management 0 28
2014 Information management 0 14
2014 Information technology 0 28

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 3 205
2017 Administration and operations 6 97
2017 Procurement 0 11
2017 Project management 0 21
2017 Other services to the public 0 12
2014 Client contact centre 0 11
2014 Science and technology 5 160
2014 Other services to the public 0 36
2014 None of the above 6 78

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 53 13
2017 Science and technology 41 206
2017 Administration and operations 38 97
2017 Human resources 50 39
2017 Financial management 22 43
2017 Information management 53 15
2017 Policy 44 37
2017 Project management 37 21
2017 Other services to the public 58 12
2017 None of the above 36 59
2014 Client contact centre 56 11
2014 Communications or public affairs 28 18
2014 Science and technology 54 160
2014 Administration and operations 44 89
2014 Human resources 34 32
2014 Financial management 18 28
2014 Information technology 29 28
2014 Other services to the public 24 36
2014 None of the above 43 78

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 55 13
2017 Science and technology 36 206
2017 Administration and operations 45 97
2017 Human resources 48 39
2017 Financial management 29 43
2017 Information management 46 15
2017 Information technology 40 15
2017 Policy 35 37
2017 Project management 42 21
2017 Other services to the public 56 12
2017 None of the above 58 59
2014 Client contact centre 0 11
2014 Science and technology 39 160
2014 Administration and operations 40 89
2014 Human resources 32 32
2014 Financial management 19 28
2014 Information management 36 14
2014 Information technology 45 28
2014 Other services to the public 31 36
2014 None of the above 37 78

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Science and technology 42 206
2017 Administration and operations 45 97
2017 Human resources 60 39
2017 Financial management 54 43
2017 Information management 39 15
2017 Information technology 45 15
2017 Policy 37 37
2017 Project management 52 21
2017 Other services to the public 49 12
2017 None of the above 52 59
2014 Communications or public affairs 39 18
2014 Science and technology 39 160
2014 Administration and operations 38 89
2014 Human resources 35 32
2014 Financial management 25 28
2014 Information management 43 14
2014 Information technology 39 28
2014 Other services to the public 49 36
2014 None of the above 37 78

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Science and technology 36 206
2017 Administration and operations 45 97
2017 Human resources 58 39
2017 Financial management 33 43
2017 Procurement 46 11
2017 Information management 39 15
2017 Policy 25 37
2017 Project management 34 21
2017 Other services to the public 40 12
2017 None of the above 35 59
2014 Science and technology 30 160
2014 Administration and operations 48 89
2014 Human resources 37 32
2014 Financial management 15 28
2014 Information technology 22 28
2014 Other services to the public 35 36
2014 None of the above 25 78

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 46 13
2017 Science and technology 33 206
2017 Administration and operations 29 97
2017 Human resources 28 39
2017 Financial management 33 43
2017 Policy 14 37
2017 Project management 29 21
2017 None of the above 35 59
2014 Communications or public affairs 28 18
2014 Science and technology 31 160
2014 Administration and operations 22 89
2014 Human resources 28 32
2014 Financial management 22 28
2014 Information management 35 14
2014 Information technology 36 28
2014 Other services to the public 30 36
2014 None of the above 20 78

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 63 13
2017 Science and technology 58 206
2017 Administration and operations 59 97
2017 Human resources 58 39
2017 Financial management 56 43
2017 Procurement 65 11
2017 Information management 53 15
2017 Information technology 46 15
2017 Policy 49 37
2017 Project management 34 21
2017 None of the above 44 59
2014 Client contact centre 77 11
2014 Communications or public affairs 49 18
2014 Science and technology 55 160
2014 Administration and operations 55 89
2014 Human resources 57 32
2014 Financial management 52 28
2014 Information management 57 14
2014 Information technology 42 28
2014 Other services to the public 69 36
2014 None of the above 52 78

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 53 13
2017 Science and technology 31 206
2017 Administration and operations 35 97
2017 Human resources 36 39
2017 Financial management 22 43
2017 Information management 32 15
2017 Information technology 34 15
2017 Policy 21 37
2017 Project management 39 21
2017 Other services to the public 47 12
2017 None of the above 27 59
2014 Client contact centre 40 11
2014 Communications or public affairs 33 18
2014 Science and technology 29 160
2014 Administration and operations 30 89
2014 Human resources 31 32
2014 Financial management 17 28
2014 Information management 35 14
2014 Information technology 25 28
2014 Other services to the public 35 36
2014 None of the above 34 78

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Administration and operations 0 97
2017 Human resources 0 39
2017 Financial management 0 43
2017 Procurement 0 11
2017 Information management 0 15
2017 Information technology 0 15
2017 Policy 0 37
2017 Project management 0 21
2017 Other services to the public 0 12
2017 None of the above 0 59
2014 Client contact centre 0 11
2014 Human resources 0 32
2014 Information management 0 14
2014 Information technology 0 28
2014 None of the above 0 78

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 9 206
2017 Administration and operations 9 97
2017 Financial management 13 43
2017 Information management 0 15
2017 Other services to the public 0 12
2014 Client contact centre 0 11
2014 Science and technology 3 160
2014 Administration and operations 8 89
2014 Human resources 0 32
2014 None of the above 6 78

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 206
2017 Administration and operations 8 97
2017 Human resources 18 39
2017 Financial management 11 43
2017 Procurement 0 11
2017 Other services to the public 0 12
2017 None of the above 10 59
2014 Communications or public affairs 0 18
2014 Science and technology 18 160
2014 Administration and operations 9 89
2014 Human resources 16 32
2014 Information technology 18 28
2014 Other services to the public 18 36
2014 None of the above 9 78

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Science and technology 41 206
2017 Administration and operations 39 97
2017 Human resources 51 39
2017 Financial management 45 43
2017 Information management 33 15
2017 Information technology 39 15
2017 Policy 24 37
2017 Project management 64 21
2017 Other services to the public 39 12
2017 None of the above 40 59
2014 Science and technology 35 160
2014 Administration and operations 39 89
2014 Human resources 47 32
2014 Financial management 22 28
2014 Information management 57 14
2014 Information technology 35 28
2014 Other services to the public 56 36
2014 None of the above 42 78

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Science and technology 30 206
2017 Administration and operations 29 97
2017 Human resources 36 39
2017 Financial management 16 43
2017 Information management 32 15
2017 Policy 37 37
2017 Project management 25 21
2017 None of the above 26 59
2014 Science and technology 29 160
2014 Administration and operations 34 89
2014 Human resources 22 32
2014 Financial management 13 28
2014 Information management 36 14
2014 Information technology 25 28
2014 Other services to the public 29 36
2014 None of the above 17 78

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 206
2017 Administration and operations 10 97
2017 Human resources 26 39
2017 Project management 30 21
2017 None of the above 11 59
2014 Science and technology 18 160
2014 Administration and operations 9 89
2014 Financial management 16 28
2014 Other services to the public 16 36
2014 None of the above 18 78

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 86 13
2017 Science and technology 51 204
2017 Administration and operations 60 97
2017 Human resources 70 39
2017 Financial management 46 43
2017 Procurement 44 11
2017 Information management 61 15
2017 Information technology 54 15
2017 Policy 57 37
2017 Project management 65 21
2017 None of the above 55 59
2014 Client contact centre 59 11
2014 Communications or public affairs 61 18
2014 Science and technology 53 160
2014 Administration and operations 52 89
2014 Human resources 43 32
2014 Financial management 30 28
2014 Information management 65 14
2014 Information technology 48 28
2014 Other services to the public 63 36
2014 None of the above 59 79

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 25 204
2017 Administration and operations 42 97
2017 Human resources 33 39
2017 Financial management 18 43
2017 Policy 19 37
2017 None of the above 20 59
2014 Communications or public affairs 34 18
2014 Science and technology 22 160
2014 Administration and operations 34 89
2014 Human resources 31 32
2014 Financial management 20 28
2014 Information technology 25 28
2014 Other services to the public 25 36
2014 None of the above 28 79

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 5 204
2017 Administration and operations 9 97
2017 Information management 0 15
2017 Information technology 0 15
2017 Project management 21 21
2014 Client contact centre 0 11
2014 Communications or public affairs 34 18
2014 Science and technology 6 160
2014 Administration and operations 17 89
2014 Financial management 0 28

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 15 204
2017 Administration and operations 17 97
2017 Financial management 11 43
2017 Policy 0 37
2017 None of the above 32 59
2014 Science and technology 16 160
2014 Administration and operations 21 89
2014 Information technology 18 28
2014 Other services to the public 16 36
2014 None of the above 23 79

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 5 204
2017 Administration and operations 10 97
2017 Information technology 0 15
2014 Science and technology 5 160
2014 Administration and operations 11 89
2014 Information management 0 14
2014 None of the above 6 79

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Science and technology 4 204
2017 Administration and operations 5 97
2017 Human resources 0 39
2017 Financial management 0 43
2017 Information management 0 15
2017 Information technology 0 15
2017 Policy 0 37
2017 None of the above 19 59
2014 Client contact centre 0 11
2014 Communications or public affairs 0 18
2014 Science and technology 6 160
2014 Information technology 0 28
2014 Other services to the public 0 36

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 14 204
2017 Administration and operations 17 97
2017 Human resources 17 39
2017 Financial management 11 43
2017 Procurement 0 11
2014 Client contact centre 0 11
2014 Science and technology 10 160
2014 Administration and operations 19 89
2014 Financial management 34 28
2014 None of the above 14 79

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 204
2017 Administration and operations 7 97
2017 Human resources 0 39
2017 Information management 0 15
2017 None of the above 0 59
2014 Science and technology 11 160
2014 Administration and operations 7 89
2014 None of the above 7 79

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 29 204
2017 Administration and operations 20 97
2017 Human resources 22 39
2017 Financial management 40 43
2017 Policy 30 37
2017 Project management 22 21
2017 Other services to the public 59 12
2017 None of the above 31 59
2014 Science and technology 29 160
2014 Administration and operations 21 89
2014 Human resources 35 32
2014 Financial management 38 28
2014 Information technology 41 28
2014 Other services to the public 34 36
2014 None of the above 24 79

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 197
2017 Administration and operations 13 92
2017 Policy 13 37
2014 Client contact centre 0 11
2014 Science and technology 9 147
2014 Administration and operations 11 85
2014 Information management 0 13
2014 None of the above 16 75

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 24 197
2017 Administration and operations 21 92
2017 Human resources 20 39
2017 Financial management 27 43
2017 Policy 24 37
2017 None of the above 15 51
2014 Communications or public affairs 28 18
2014 Science and technology 15 147
2014 Administration and operations 13 85
2014 Human resources 16 31
2014 Financial management 65 27
2014 None of the above 24 75

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 9 197
2017 Administration and operations 11 92
2017 Procurement 0 10
2017 Policy 16 37
2017 Other services to the public 0 10
2017 None of the above 10 51
2014 Science and technology 7 147
2014 Administration and operations 13 85
2014 Other services to the public 13 36
2014 None of the above 12 75

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 6 197
2017 Administration and operations 6 92
2017 Human resources 0 39
2017 Procurement 0 10
2014 Client contact centre 0 11
2014 Science and technology 8 147
2014 Administration and operations 7 85
2014 None of the above 11 75

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 197
2017 Administration and operations 13 92
2017 Financial management 16 43
2017 Other services to the public 0 10
2014 Science and technology 10 147
2014 Administration and operations 15 85
2014 Financial management 0 27
2014 None of the above 12 75

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 7 197
2017 Administration and operations 14 92
2017 Human resources 17 39
2017 Information management 0 15
2014 Client contact centre 0 11
2014 Science and technology 3 147
2014 Administration and operations 14 85
2014 Human resources 0 31
2014 None of the above 12 75

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 197
2017 Administration and operations 20 92
2017 Human resources 24 39
2017 Financial management 16 43
2017 Policy 14 37
2017 None of the above 12 51
2014 Client contact centre 0 11
2014 Administration and operations 8 85
2014 Information management 0 13
2014 None of the above 8 75

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 197
2017 Financial management 14 43
2017 Procurement 0 10
2017 None of the above 14 51
2014 Science and technology 10 147
2014 Administration and operations 8 85
2014 Information technology 0 28
2014 None of the above 11 75

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 7 197
2017 Administration and operations 13 92
2017 Human resources 18 39
2017 Financial management 14 43
2017 Information technology 0 15
2017 Policy 16 37
2017 Project management 22 20
2017 None of the above 16 51
2014 Science and technology 10 147
2014 Administration and operations 12 85
2014 Human resources 0 31
2014 Other services to the public 15 36
2014 None of the above 12 75

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Science and technology 27 197
2017 Administration and operations 19 92
2017 Human resources 31 39
2017 Financial management 32 43
2017 Policy 20 37
2017 Project management 27 20
2017 None of the above 26 51
2014 Client contact centre 0 11
2014 Science and technology 35 147
2014 Administration and operations 24 85
2014 Human resources 17 31
2014 Financial management 40 27
2014 Information management 53 13
2014 Information technology 21 28
2014 Other services to the public 24 36
2014 None of the above 20 75

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 6 197
2017 Administration and operations 6 92
2017 Human resources 16 39
2017 Information management 0 15
2017 Project management 0 20
2014 Science and technology 6 147
2014 None of the above 8 75

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Science and technology 42 197
2017 Administration and operations 33 92
2017 Human resources 53 39
2017 Financial management 51 43
2017 Information management 32 15
2017 Information technology 32 15
2017 Policy 49 37
2017 Project management 64 20
2017 None of the above 42 51
2014 Science and technology 51 147
2014 Administration and operations 41 85
2014 Human resources 26 31
2014 Financial management 49 27
2014 Information management 61 13
2014 Information technology 38 28
2014 Other services to the public 56 36
2014 None of the above 35 75

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Procurement 0 10
2017 Information management 0 15
2017 Information technology 0 15
2017 Policy 0 37
2017 Project management 0 20
2017 Other services to the public 0 10
2014 Communications or public affairs 0 18
2014 Administration and operations 0 85
2014 Human resources 0 31
2014 Financial management 0 27
2014 Information management 0 13
2014 Information technology 0 28
2014 Other services to the public 0 36

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 62 13
2017 Science and technology 57 197
2017 Administration and operations 41 92
2017 Human resources 60 39
2017 Financial management 62 43
2017 Procurement 51 10
2017 Information management 45 15
2017 Information technology 58 15
2017 Policy 57 37
2017 Project management 59 20
2017 Other services to the public 59 10
2017 None of the above 53 51
2014 Communications or public affairs 44 18
2014 Science and technology 60 147
2014 Administration and operations 54 85
2014 Human resources 55 31
2014 Financial management 29 27
2014 Information management 77 13
2014 Information technology 53 28
2014 Other services to the public 63 36
2014 None of the above 46 75

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Communications or public affairs 0 13
2017 Procurement 0 10
2017 Information technology 0 15
2017 Policy 0 37
2017 Project management 0 20
2017 Other services to the public 0 10
2017 None of the above 0 51

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 15 197
2017 Administration and operations 12 92
2017 Human resources 20 39
2017 Financial management 11 43
2017 Other services to the public 0 10
2017 None of the above 15 51
2014 Science and technology 13 147
2014 Administration and operations 10 85
2014 Human resources 16 31
2014 Information technology 17 28
2014 None of the above 16 75

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 76 24 13
2017 Science and technology 97 3 205
2017 Library services 78 22 10
2017 Administration and operations 86 14 97
2017 Human resources 86 14 39
2017 Financial management 91 9 43
2017 Procurement 80 20 11
2017 Information management 100 0 15
2017 Information technology 93 7 15
2017 Policy 89 11 37
2017 Project management 87 13 21
2017 Other services to the public 82 18 12
2017 None of the above 92 8 59

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 21 26 10 2 16 9 48 17 34
2017 Federal regulators 36 10 9 0 4 32 9 78 7 19
2017 Compliance, inspection and enforcement 9 22 14 15 32 0 8 34 51 13
2017 Communications or public affairs 19 7 13 7 5 43 6 52 23 101
2017 Access to information and privacy 16 7 13 7 16 34 7 39 39 12
2017 Security 22 32 14 4 5 18 5 70 12 21
2017 Science and technology 16 21 18 7 7 23 8 54 20 1337
2017 Library services 7 23 16 11 9 19 16 45 30 29
2017 Administration and operations 20 22 15 9 9 19 7 56 23 396
2017 Human resources 18 17 16 6 8 27 9 54 22 210
2017 Financial management 14 23 19 8 5 25 6 54 18 196
2017 Procurement 13 22 12 5 4 35 9 63 16 40
2017 Real property 25 19 22 7 9 18 0 53 20 23
2017 Materiel management 16 25 11 10 0 29 10 66 17 16
2017 Information management 11 17 14 16 8 27 8 43 36 73
2017 Information technology 24 17 14 4 2 29 10 67 10 150
2017 Evaluation 0 6 20 24 19 19 12 9 62 15
2017 Data sciences 27 12 11 5 5 27 14 65 16 35
2017 Policy 18 15 18 7 6 29 7 51 20 228
2017 Project management 20 15 20 9 5 24 6 50 21 108
2017 Other services to the public 17 24 15 6 9 25 4 58 21 72
2017 None of the above 22 17 15 6 9 24 7 57 21 281
2014 Client contact centre 27 20 17 5 9 22 0 60 18 42
2014 Federal regulators 12 6 41 6 0 35 0 28 9 31
2014 Compliance, inspection and enforcement 0 21 50 0 7 22 0 27 9 14
2014 Communications or public affairs 17 14 17 3 7 32 9 54 17 107
2014 Security 9 18 12 0 6 49 6 60 13 20
2014 Science and technology 13 20 19 7 9 27 5 49 23 1214
2014 Library services 20 22 10 5 4 21 18 69 15 22
2014 Administration and operations 20 23 18 5 6 23 4 60 16 470
2014 Human resources 25 11 14 2 3 35 10 65 10 186
2014 Financial management 10 13 15 8 4 41 9 46 24 232
2014 Procurement 10 24 20 11 7 24 5 47 25 40
2014 Real property 16 32 22 1 7 18 4 61 11 41
2014 Materiel management 16 13 7 3 9 10 43 61 23 25
2014 Information management 13 20 16 9 8 29 5 50 25 79
2014 Information technology 17 23 16 4 4 31 5 62 12 185
2014 Internal audit 20 0 19 0 0 43 19 52 0 10
2014 Evaluation 11 29 36 6 0 12 6 50 7 17
2014 Other services to the public 14 20 21 8 7 24 6 48 22 178
2014 None of the above 11 21 21 7 4 27 9 50 17 440

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 28 17 10 5 15 0 63 18 33
2017 Federal regulators 41 38 0 6 4 11 0 88 12 19
2017 Compliance, inspection and enforcement 17 29 7 24 23 0 0 46 47 13
2017 Communications or public affairs 35 29 15 8 4 9 0 71 13 101
2017 Access to information and privacy 37 7 36 7 0 7 7 51 8 12
2017 Security 41 41 9 4 5 0 0 82 9 21
2017 Science and technology 30 36 14 6 5 8 1 73 12 1334
2017 Library services 18 59 11 7 3 3 0 79 10 29
2017 Administration and operations 31 35 14 7 6 7 0 71 14 396
2017 Human resources 36 32 14 6 6 7 0 73 12 209
2017 Financial management 27 35 18 7 1 10 1 70 9 195
2017 Procurement 35 29 23 0 6 4 2 69 6 40
2017 Real property 37 22 31 7 0 3 0 61 7 23
2017 Materiel management 35 25 15 15 0 10 0 67 16 16
2017 Information management 30 29 15 11 6 8 1 65 19 73
2017 Information technology 43 28 18 1 2 7 1 78 3 150
2017 Evaluation 12 18 45 13 13 0 0 29 25 15
2017 Data sciences 29 39 11 0 5 11 5 81 6 35
2017 Policy 27 33 18 7 5 9 0 67 13 228
2017 Project management 32 32 18 5 4 6 2 70 10 108
2017 Other services to the public 38 36 13 5 4 3 3 78 9 72
2017 None of the above 34 25 16 9 6 9 0 65 16 282
2014 Client contact centre 34 21 26 7 3 9 0 60 12 42
2014 Federal regulators 28 29 21 6 0 16 0 67 7 31
2014 Compliance, inspection and enforcement 14 42 22 7 7 7 0 61 15 14
2014 Communications or public affairs 32 30 20 4 3 10 2 70 7 107
2014 Security 12 70 9 3 3 3 0 84 6 20
2014 Science and technology 25 38 16 6 6 8 0 69 13 1212
2014 Library services 38 31 13 9 0 9 0 76 10 22
2014 Administration and operations 31 32 17 5 4 11 1 71 9 470
2014 Human resources 43 29 13 4 2 9 0 79 7 186
2014 Financial management 20 26 19 3 3 28 1 65 9 232
2014 Procurement 29 32 12 8 4 15 0 71 15 40
2014 Real property 33 29 22 4 2 8 2 69 7 41
2014 Materiel management 26 58 3 4 6 3 0 86 11 25
2014 Information management 24 32 19 10 3 11 1 64 14 79
2014 Information technology 28 27 22 5 3 15 1 66 9 185
2014 Internal audit 29 62 9 0 0 0 0 91 0 10
2014 Evaluation 17 41 24 18 0 0 0 58 18 17
2014 Other services to the public 19 37 22 7 6 8 1 62 14 178
2014 None of the above 20 30 22 7 3 15 3 61 12 441
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 10 44 21 10 11 0 3 56 22 34
2017 Federal regulators 30 49 16 0 0 0 5 83 0 19
2017 Compliance, inspection and enforcement 47 22 16 14 0 0 0 69 14 13
2017 Communications or public affairs 30 37 14 5 4 1 10 75 10 101
2017 Access to information and privacy 29 35 7 13 16 0 0 64 29 12
2017 Security 19 49 9 19 0 0 4 71 20 21
2017 Science and technology 22 47 10 7 3 6 5 77 11 1335
2017 Library services 33 53 7 3 3 0 0 87 6 29
2017 Administration and operations 29 46 9 5 2 3 6 82 8 395
2017 Human resources 31 27 7 4 3 4 23 79 11 210
2017 Financial management 31 54 5 2 0 3 5 91 3 195
2017 Procurement 29 33 13 16 4 0 5 65 21 40
2017 Real property 36 54 0 3 6 0 0 90 10 23
2017 Materiel management 19 51 0 4 5 10 10 89 11 16
2017 Information management 25 50 8 1 3 4 8 86 5 73
2017 Information technology 27 48 7 2 5 2 8 83 9 150
2017 Evaluation 19 42 6 0 6 0 26 83 9 15
2017 Data sciences 24 30 9 6 5 16 9 73 15 35
2017 Policy 25 48 10 7 2 1 7 79 10 228
2017 Project management 28 52 12 4 0 3 1 83 4 108
2017 Other services to the public 27 50 7 4 3 7 2 85 7 72
2017 None of the above 24 44 9 6 4 5 7 78 12 282
2014 Client contact centre 11 42 14 32 0 2 0 54 32 42
2014 Federal regulators 14 68 0 2 3 3 9 94 6 31
2014 Compliance, inspection and enforcement 43 43 7 7 0 0 0 85 7 14
2014 Communications or public affairs 22 44 13 14 3 0 5 69 18 107
2014 Security 6 33 12 3 43 0 3 41 47 20
2014 Science and technology 19 58 12 6 1 2 1 80 8 1215
2014 Library services 41 45 14 0 0 0 0 86 0 22
2014 Administration and operations 28 51 12 4 1 1 3 83 5 470
2014 Human resources 37 30 4 2 1 1 24 90 4 186
2014 Financial management 22 40 16 3 1 11 8 76 4 232
2014 Procurement 30 53 9 5 0 3 0 85 5 40
2014 Real property 17 63 11 2 0 7 0 86 2 41
2014 Materiel management 15 43 2 3 37 0 0 58 40 25
2014 Information management 25 55 8 9 1 0 2 82 10 79
2014 Information technology 27 54 7 3 1 7 0 88 5 185
2014 Internal audit 39 51 0 0 0 0 11 100 0 10
2014 Evaluation 12 53 24 6 0 0 5 69 6 17
2014 Other services to the public 20 50 14 9 3 3 2 73 13 178
2014 None of the above 20 48 14 7 1 4 7 76 8 440

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 5 26 31 2 2 18 14 46 7 34
2017 Federal regulators 20 20 17 9 10 15 8 53 25 19
2017 Compliance, inspection and enforcement 24 23 7 23 14 8 0 51 41 13
2017 Communications or public affairs 15 15 19 4 4 30 13 52 14 101
2017 Access to information and privacy 0 14 13 16 7 50 0 28 45 12
2017 Security 9 36 19 0 4 18 14 66 6 21
2017 Science and technology 11 30 20 9 3 19 7 56 17 1334
2017 Library services 7 26 17 0 6 30 14 58 11 29
2017 Administration and operations 16 26 19 6 5 20 9 59 15 396
2017 Human resources 14 18 15 4 2 22 24 61 12 210
2017 Financial management 13 22 21 7 4 24 9 52 17 196
2017 Procurement 13 7 18 12 2 39 9 39 26 40
2017 Real property 22 25 19 10 0 18 6 62 13 23
2017 Materiel management 5 21 4 5 10 34 20 57 34 16
2017 Information management 16 22 17 10 7 16 12 53 24 73
2017 Information technology 13 20 18 4 6 23 17 55 16 148
2017 Evaluation 0 25 6 25 13 11 19 36 55 15
2017 Data sciences 7 13 16 6 2 37 18 45 18 35
2017 Policy 6 15 27 6 3 36 7 37 15 228
2017 Project management 18 25 23 8 2 20 5 57 13 108
2017 Other services to the public 9 27 25 1 8 26 4 52 13 71
2017 None of the above 12 24 19 4 8 23 10 53 18 281
2014 Client contact centre 2 22 19 8 2 45 2 45 19 42
2014 Federal regulators 6 27 13 13 3 19 18 54 26 31
2014 Compliance, inspection and enforcement 7 21 22 21 0 22 7 40 30 14
2014 Communications or public affairs 7 11 23 2 1 45 11 41 7 107
2014 Security 0 16 21 3 3 52 6 37 14 20
2014 Science and technology 7 29 24 15 6 15 4 44 26 1215
2014 Library services 20 22 14 8 9 13 14 58 23 22
2014 Administration and operations 12 25 23 7 3 20 9 52 15 470
2014 Human resources 25 24 13 2 2 14 20 74 6 185
2014 Financial management 7 14 19 8 4 35 13 41 23 232
2014 Procurement 7 31 20 7 0 24 10 59 10 40
2014 Real property 11 35 20 10 4 17 4 58 17 41
2014 Materiel management 10 11 7 10 5 56 0 48 35 25
2014 Information management 7 22 30 11 5 22 2 39 22 79
2014 Information technology 16 21 22 7 4 24 7 54 15 185
2014 Internal audit 20 9 0 0 0 23 48 100 0 10
2014 Evaluation 18 12 29 24 6 6 5 33 33 17
2014 Other services to the public 7 23 27 10 6 21 6 41 21 177
2014 None of the above 8 21 23 11 6 22 9 42 25 440

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 27 49 8 2 2 9 3 86 6 34
2017 Federal regulators 43 28 9 0 4 11 5 84 5 19
2017 Compliance, inspection and enforcement 48 7 23 7 7 7 0 59 16 13
2017 Communications or public affairs 37 31 6 3 0 8 15 89 4 101
2017 Access to information and privacy 45 14 13 0 0 28 0 82 0 12
2017 Security 48 31 9 0 0 9 4 90 0 21
2017 Science and technology 33 32 11 5 2 13 5 78 8 1333
2017 Library services 33 22 10 4 14 18 0 66 21 29
2017 Administration and operations 43 28 10 1 1 9 7 85 2 396
2017 Human resources 36 22 9 1 2 10 20 83 5 210
2017 Financial management 41 37 6 2 1 8 5 90 3 195
2017 Procurement 47 21 8 4 2 13 5 82 7 40
2017 Real property 57 31 3 0 6 3 0 90 7 23
2017 Materiel management 40 24 5 0 0 20 10 92 0 16
2017 Information management 37 29 13 5 2 6 8 77 8 73
2017 Information technology 40 31 8 3 1 7 11 86 4 150
2017 Evaluation 19 30 13 6 6 0 26 66 17 15
2017 Data sciences 24 34 7 2 2 21 9 83 6 35
2017 Policy 37 27 15 2 1 10 7 78 4 228
2017 Project management 44 25 16 1 0 13 1 81 1 108
2017 Other services to the public 44 28 9 0 1 14 4 88 1 72
2017 None of the above 33 29 11 5 4 10 6 75 11 282
2014 Client contact centre 24 24 13 5 0 34 0 72 8 42
2014 Federal regulators 34 32 16 2 0 7 9 78 3 31
2014 Compliance, inspection and enforcement 22 36 21 14 0 7 0 62 15 14
2014 Communications or public affairs 38 31 4 2 2 19 5 90 5 107
2014 Security 15 18 15 3 0 46 3 65 6 20
2014 Science and technology 31 40 13 4 2 9 2 79 7 1214
2014 Library services 49 18 33 0 0 0 0 67 0 22
2014 Administration and operations 42 30 15 3 1 7 3 79 4 470
2014 Human resources 51 14 5 3 0 3 23 89 4 186
2014 Financial management 33 25 14 4 1 16 7 75 7 232
2014 Procurement 44 29 10 7 2 8 0 79 10 40
2014 Real property 45 29 14 3 0 9 0 81 3 41
2014 Materiel management 33 11 4 3 0 48 0 85 7 25
2014 Information management 29 41 11 9 4 4 2 74 14 79
2014 Information technology 45 34 11 4 2 5 0 83 5 185
2014 Internal audit 61 19 0 0 0 9 11 100 0 10
2014 Evaluation 24 42 18 6 0 6 5 74 7 17
2014 Other services to the public 29 40 14 4 3 8 2 77 8 177
2014 None of the above 29 35 14 3 1 11 7 78 5 440

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 38 16 0 2 15 3 78 3 33
2017 Federal regulators 40 26 9 0 4 15 5 83 6 19
2017 Compliance, inspection and enforcement 32 31 14 7 16 0 0 62 23 13
2017 Communications or public affairs 35 26 8 5 0 13 13 82 7 101
2017 Access to information and privacy 45 14 7 0 0 34 0 90 0 12
2017 Security 43 35 5 0 0 13 4 94 0 21
2017 Science and technology 25 35 13 4 2 16 5 76 8 1333
2017 Library services 17 38 14 3 4 25 0 72 9 29
2017 Administration and operations 36 34 10 2 2 10 7 84 4 394
2017 Human resources 26 25 13 2 2 12 21 76 5 209
2017 Financial management 36 38 9 2 1 9 5 86 3 192
2017 Procurement 36 32 8 4 2 13 5 82 7 40
2017 Real property 41 21 19 3 6 9 0 68 11 23
2017 Materiel management 24 20 16 5 0 25 10 68 8 16
2017 Information management 30 30 13 5 5 9 8 73 12 73
2017 Information technology 33 29 9 5 1 13 10 81 8 150
2017 Evaluation 12 32 6 6 19 5 19 58 34 15
2017 Data sciences 23 32 7 0 4 24 10 83 7 34
2017 Policy 31 27 17 3 2 14 6 73 6 228
2017 Project management 37 34 17 2 1 8 1 78 3 108
2017 Other services to the public 32 35 13 2 3 12 4 79 6 72
2017 None of the above 29 28 13 6 3 15 6 72 11 282
2014 Client contact centre 18 20 16 7 2 37 0 62 13 42
2014 Federal regulators 22 28 18 7 0 16 9 66 9 31
2014 Compliance, inspection and enforcement 28 36 21 0 0 15 0 75 0 14
2014 Communications or public affairs 27 28 11 7 2 23 3 73 11 107
2014 Security 12 28 9 0 0 49 3 82 0 20
2014 Science and technology 21 38 17 6 4 12 2 69 11 1214
2014 Library services 28 36 22 0 0 14 0 75 0 22
2014 Administration and operations 32 32 17 3 2 8 5 74 6 470
2014 Human resources 45 17 7 2 1 4 24 86 5 185
2014 Financial management 34 25 10 5 2 18 7 79 8 232
2014 Procurement 39 26 21 7 0 7 0 70 7 40
2014 Real property 31 31 20 5 0 13 0 71 6 41
2014 Materiel management 29 13 4 0 6 48 0 80 12 25
2014 Information management 26 36 13 9 4 11 1 71 15 79
2014 Information technology 35 35 11 3 2 14 0 81 6 185
2014 Internal audit 61 19 0 0 0 9 11 100 0 10
2014 Evaluation 24 30 35 0 0 6 5 60 0 17
2014 Other services to the public 19 39 19 3 4 14 2 69 8 177
2014 None of the above 20 38 17 5 2 13 7 71 8 440
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 5 95 101
2017 Science and technology 6 94 1333
2017 Administration and operations 7 93 394
2017 Human resources 8 92 210
2017 Financial management 7 93 196
2017 Information management 6 94 73
2017 Information technology 4 96 150
2017 Evaluation 30 70 15
2017 Data sciences 11 89 35
2017 Policy 7 93 228
2017 Project management 8 92 108
2017 Other services to the public 9 91 72
2017 None of the above 6 94 281
2014 Science and technology 5 95 1212
2014 Administration and operations 4 96 470
2014 Human resources 4 96 185
2014 Financial management 7 93 232
2014 Procurement 15 85 39
2014 Information management 12 88 79
2014 Information technology 5 95 185
2014 Internal audit 0 100 10
2014 Evaluation 0 100 17
2014 Other services to the public 8 92 176
2014 None of the above 7 93 440

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Science and technology 48 80
2017 Administration and operations 48 27
2017 Human resources 29 17
2017 Policy 29 16
2017 None of the above 25 18
2014 Science and technology 47 61
2014 Administration and operations 35 23
2014 Financial management 52 18
2014 None of the above 32 30

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Science and technology 71 80
2017 Administration and operations 79 27
2017 Human resources 100 17
2017 Financial management 86 14
2017 Policy 88 16
2017 None of the above 89 18
2014 Science and technology 75 61
2014 Administration and operations 65 23
2014 Human resources 63 11
2014 Financial management 65 18
2014 Other services to the public 69 15
2014 None of the above 93 30

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Science and technology 7 80
2017 Administration and operations 0 27
2017 Policy 0 16
2014 Financial management 0 18

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 80
2017 Administration and operations 0 27
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 18
2014 Science and technology 0 61
2014 Human resources 0 11
2014 Financial management 0 18
2014 Other services to the public 0 15
2014 None of the above 0 30

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Science and technology 14 80
2017 Administration and operations 0 27
2014 Science and technology 8 61
2014 None of the above 0 30

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 6 80
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 18
2014 Science and technology 10 61
2014 Administration and operations 0 23
2014 Human resources 0 11
2014 Financial management 0 18
2014 Other services to the public 0 15

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 6 80
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2014 Science and technology 10 61

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Science and technology 19 81
2017 Administration and operations 27 27
2014 Science and technology 10 62
2014 None of the above 17 30

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Science and technology 17 81
2017 Administration and operations 17 27
2017 Policy 33 16
2014 Science and technology 22 62

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Science and technology 15 81
2017 Administration and operations 17 27
2014 Science and technology 8 62
2014 Human resources 0 10

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 14
2017 None of the above 0 18
2014 Human resources 0 10
2014 Financial management 0 18
2014 Other services to the public 0 15
2014 None of the above 0 30

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Science and technology 18 81
2017 Administration and operations 30 27
2017 Human resources 27 17
2017 Policy 44 16
2017 None of the above 47 18
2014 Science and technology 15 62
2014 Administration and operations 30 23
2014 Financial management 30 18
2014 None of the above 19 30

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Science and technology 47 81
2017 Administration and operations 17 27
2017 None of the above 31 18
2014 Science and technology 22 62
2014 Financial management 29 18
2014 Other services to the public 57 15
2014 None of the above 29 30

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 27
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 18
2014 Science and technology 0 62
2014 Administration and operations 0 23
2014 Human resources 0 10
2014 Financial management 0 18
2014 Other services to the public 0 15
2014 None of the above 0 30

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 81
2017 Administration and operations 0 27
2017 Human resources 0 17
2017 Policy 0 16
2017 None of the above 0 18

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 81
2017 None of the above 0 18
2014 Administration and operations 0 23
2014 Financial management 0 18

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Science and technology 13 81
2014 Science and technology 8 62
2014 None of the above 17 30

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 27
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 18

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 81
2017 Human resources 39 17
2017 Policy 0 16
2014 Science and technology 22 62
2014 Financial management 27 18

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 27
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 18
2014 Science and technology 0 62
2014 Administration and operations 0 23
2014 Human resources 0 10
2014 Financial management 0 18
2014 Other services to the public 0 15
2014 None of the above 0 30

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 28 81
2017 Administration and operations 26 27
2017 Financial management 35 14
2017 None of the above 46 18
2014 Science and technology 29 62
2014 Administration and operations 43 23
2014 Financial management 26 18
2014 None of the above 37 30

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 22 81
2017 Administration and operations 46 27
2017 Human resources 33 17
2017 Financial management 50 14
2017 Policy 32 16
2014 Science and technology 28 62
2014 Administration and operations 35 23
2014 Financial management 35 18
2014 None of the above 26 30

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 10 81
2017 Administration and operations 28 27
2017 Human resources 27 17
2017 None of the above 0 18
2014 Science and technology 15 62
2014 None of the above 14 30

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 27
2017 Policy 0 16
2017 None of the above 0 18

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 9 81
2017 Policy 0 16
2017 None of the above 35 18
2014 Science and technology 18 62
2014 None of the above 18 30

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 14
2017 Policy 0 16
2014 Human resources 0 11
2014 Other services to the public 0 15

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 27
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2014 Administration and operations 0 23
2014 Human resources 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 81
2017 Administration and operations 0 27
2017 Financial management 0 14
2017 None of the above 0 18
2014 Science and technology 16 62

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 6 81
2017 Human resources 0 17
2017 Policy 0 16
2014 Administration and operations 0 23
2014 Other services to the public 0 15

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 55 81
2017 Administration and operations 37 27
2017 Human resources 56 17
2017 Financial management 50 14
2017 Policy 63 16
2017 None of the above 59 18
2014 Science and technology 47 62
2014 Administration and operations 48 23
2014 Financial management 53 18
2014 Other services to the public 63 15
2014 None of the above 49 30

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 16
2014 Human resources 0 11
2014 Other services to the public 0 14

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 16 77
2017 Human resources 0 17
2017 Financial management 0 14
2017 None of the above 0 16
2014 Science and technology 15 57
2014 Administration and operations 22 23
2014 Financial management 32 17

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 14
2017 None of the above 0 16
2014 Human resources 0 11
2014 Financial management 0 17
2014 Other services to the public 0 14

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 27
2017 Human resources 0 17
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 16
2014 Human resources 0 11
2014 None of the above 0 29

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 16 27
2017 Policy 0 16
2014 Administration and operations 0 23
2014 Human resources 0 11
2014 Financial management 0 17
2014 None of the above 0 29

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 16
2014 Administration and operations 0 23
2014 Human resources 0 11
2014 None of the above 0 29

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 9 77
2017 Administration and operations 25 27

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 77
2017 Policy 0 16

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 9 77
2017 None of the above 0 16

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Science and technology 22 77
2017 Financial management 36 14
2014 Science and technology 22 57
2014 Human resources 54 11
2014 None of the above 32 29

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 8 77
2017 None of the above 0 16
2014 None of the above 14 29

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Science and technology 39 77
2017 Administration and operations 35 27
2017 Human resources 43 17
2017 Financial management 51 14
2017 Policy 45 16
2017 None of the above 46 16
2014 Science and technology 30 57
2014 Administration and operations 53 23
2014 Human resources 63 11
2014 Financial management 28 17
2014 Other services to the public 54 14
2014 None of the above 44 29

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Administration and operations 0 27
2017 Human resources 0 17
2017 Policy 0 16
2017 None of the above 0 16
2014 Administration and operations 0 23
2014 Human resources 0 11
2014 Financial management 0 17
2014 Other services to the public 0 14
2014 None of the above 0 29

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 68 77
2017 Administration and operations 65 27
2017 Human resources 79 17
2017 Financial management 71 14
2017 Policy 57 16
2017 None of the above 66 16
2014 Science and technology 61 57
2014 Administration and operations 66 23
2014 Human resources 54 11
2014 Financial management 77 17
2014 Other services to the public 52 14
2014 None of the above 72 29

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Science and technology 0 77
2017 Administration and operations 0 27
2017 Financial management 0 14
2017 Policy 0 16
2017 None of the above 0 16

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Science and technology 11 77
2017 Administration and operations 0 27
2014 Science and technology 14 57
2014 None of the above 19 29

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Science and technology 98 2 82
2017 Administration and operations 75 25 27
2017 Human resources 73 27 18
2017 Financial management 93 7 14
2017 Policy 95 5 16
2017 None of the above 85 15 18

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 16 34 2 0 21 6 50 3 34
2017 Federal regulators 32 20 5 0 5 24 14 84 7 18
2017 Compliance, inspection and enforcement 24 14 23 7 23 0 8 42 33 13
2017 Communications or public affairs 17 7 17 2 2 49 6 54 8 101
2017 Access to information and privacy 16 20 16 0 0 41 7 69 0 12
2017 Security 32 45 5 0 0 13 5 94 0 21
2017 Science and technology 18 21 18 3 2 31 7 62 9 1336
2017 Library services 7 26 23 0 0 40 4 59 0 29
2017 Administration and operations 22 21 19 3 2 24 8 64 8 396
2017 Human resources 22 16 14 3 2 35 8 68 8 210
2017 Financial management 15 26 18 3 3 29 6 64 9 196
2017 Procurement 18 10 16 2 2 41 11 58 9 40
2017 Real property 29 15 22 3 6 24 0 58 13 23
2017 Materiel management 26 35 5 0 0 29 4 92 0 16
2017 Information management 17 17 23 4 4 24 12 53 12 73
2017 Information technology 21 19 13 1 1 36 9 72 4 149
2017 Evaluation 0 26 31 5 19 13 6 32 30 15
2017 Data sciences 18 23 4 2 5 34 14 78 14 35
2017 Policy 17 16 15 2 2 41 7 63 8 228
2017 Project management 21 18 21 3 1 30 6 60 7 108
2017 Other services to the public 18 25 15 0 6 26 9 67 10 72
2017 None of the above 23 17 17 2 4 28 8 63 10 281
2014 Client contact centre 27 22 21 3 0 26 2 67 5 42
2014 Federal regulators 19 10 21 9 0 41 0 49 15 31
2014 Compliance, inspection and enforcement 14 14 35 0 7 29 0 40 10 14
2014 Communications or public affairs 18 14 15 0 0 44 9 67 0 107
2014 Security 15 15 9 3 6 49 3 63 18 20
2014 Science and technology 14 21 19 5 2 33 6 58 11 1215
2014 Library services 15 27 14 5 0 30 9 69 8 22
2014 Administration and operations 21 22 22 2 1 29 4 64 4 470
2014 Human resources 32 18 10 2 2 27 10 78 6 186
2014 Financial management 10 10 25 3 1 44 7 41 9 232
2014 Procurement 12 9 30 9 8 24 7 31 26 40
2014 Real property 18 29 22 5 4 22 0 60 12 41
2014 Materiel management 16 11 5 3 8 58 0 62 26 25
2014 Information management 13 14 23 2 10 33 4 43 20 79
2014 Information technology 26 14 14 1 2 36 8 69 5 185
2014 Internal audit 20 0 9 0 0 43 28 68 0 10
2014 Evaluation 11 35 36 6 0 12 0 53 7 17
2014 Other services to the public 14 25 20 1 4 28 7 60 8 177
2014 None of the above 13 19 22 3 2 33 8 55 8 441

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 26 37 18 2 3 15 0 73 5 33
2017 Federal regulators 36 34 0 0 4 26 0 94 6 19
2017 Compliance, inspection and enforcement 32 14 23 14 16 0 0 46 31 13
2017 Communications or public affairs 40 32 11 2 2 10 2 83 4 101
2017 Access to information and privacy 30 27 16 0 0 20 7 78 0 12
2017 Security 47 40 5 0 0 9 0 95 0 21
2017 Science and technology 35 36 14 3 2 10 1 80 5 1333
2017 Library services 24 63 7 0 0 6 0 92 0 29
2017 Administration and operations 37 35 14 4 2 8 1 78 6 395
2017 Human resources 42 30 10 2 3 12 2 83 6 210
2017 Financial management 32 38 14 2 1 12 1 80 3 193
2017 Procurement 40 13 21 2 2 17 5 68 5 40
2017 Real property 37 25 13 3 6 16 0 73 12 23
2017 Materiel management 35 55 10 0 0 0 0 90 0 16
2017 Information management 31 34 19 1 4 7 4 73 6 73
2017 Information technology 38 34 11 3 1 12 1 83 5 149
2017 Evaluation 6 49 19 6 13 6 0 59 20 15
2017 Data sciences 30 37 9 0 7 17 0 80 9 35
2017 Policy 33 33 16 2 2 14 0 77 4 227
2017 Project management 32 38 16 5 0 7 1 77 5 108
2017 Other services to the public 41 33 7 1 5 6 7 84 7 72
2017 None of the above 36 30 17 3 3 9 2 74 7 279
2014 Client contact centre 32 27 15 3 0 20 2 76 4 42
2014 Federal regulators 34 33 21 0 0 13 0 76 0 31
2014 Compliance, inspection and enforcement 21 36 21 0 7 15 0 67 8 14
2014 Communications or public affairs 37 32 17 0 1 11 1 79 1 107
2014 Security 15 61 14 3 0 6 0 82 3 20
2014 Science and technology 28 37 17 5 2 10 0 73 8 1215
2014 Library services 38 27 21 5 0 9 0 72 5 22
2014 Administration and operations 35 30 20 2 0 12 1 75 2 470
2014 Human resources 47 26 13 2 1 10 1 82 4 186
2014 Financial management 21 30 21 4 1 22 1 67 6 232
2014 Procurement 30 28 12 9 6 12 2 68 18 40
2014 Real property 39 24 21 4 4 9 0 69 8 41
2014 Materiel management 29 53 7 3 0 7 0 89 4 25
2014 Information management 28 25 16 5 5 19 1 67 13 79
2014 Information technology 39 25 13 3 2 18 1 79 6 185
2014 Internal audit 50 31 19 0 0 0 0 81 0 10
2014 Evaluation 23 41 24 6 0 6 0 68 6 17
2014 Other services to the public 22 41 17 3 3 12 1 73 7 177
2014 None of the above 22 34 20 3 2 17 3 69 5 441
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 25 15 25 13 0 5 44 40 34
2017 Federal regulators 35 16 14 16 19 0 0 51 35 19
2017 Compliance, inspection and enforcement 24 29 9 7 24 0 8 57 34 13
2017 Communications or public affairs 23 22 25 15 15 0 1 45 30 100
2017 Access to information and privacy 14 21 13 7 45 0 0 35 52 12
2017 Security 9 24 27 14 26 0 0 33 40 20
2017 Science and technology 22 27 21 14 14 1 1 51 28 1335
2017 Library services 28 34 18 6 14 0 0 62 20 29
2017 Administration and operations 22 27 19 13 17 0 1 50 31 396
2017 Human resources 19 28 18 17 18 0 0 47 35 209
2017 Financial management 24 23 18 19 14 0 1 48 34 196
2017 Procurement 21 29 15 17 18 0 0 50 35 39
2017 Real property 25 16 22 21 16 0 0 41 37 23
2017 Materiel management 35 20 5 14 25 0 0 55 39 16
2017 Information management 26 23 24 15 10 1 1 50 25 73
2017 Information technology 31 21 19 13 12 1 4 55 26 150
2017 Evaluation 26 50 13 5 6 0 0 76 11 15
2017 Data sciences 25 30 12 16 18 0 0 55 34 35
2017 Policy 24 30 18 14 13 0 0 54 27 227
2017 Project management 28 24 19 9 18 0 2 52 28 108
2017 Other services to the public 21 25 25 9 14 5 1 48 24 72
2017 None of the above 25 29 20 12 12 0 3 56 24 283

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 40 18 18 11 0 0 53 29 34
2017 Federal regulators 5 46 43 6 0 0 0 51 6 19
2017 Compliance, inspection and enforcement 38 15 7 23 9 0 8 57 35 13
2017 Communications or public affairs 9 36 32 13 10 0 1 45 23 101
2017 Access to information and privacy 32 28 20 13 6 0 0 60 20 12
2017 Security 22 22 42 13 0 0 0 45 13 21
2017 Science and technology 22 32 26 13 7 0 1 54 20 1335
2017 Library services 19 17 36 16 13 0 0 35 29 29
2017 Administration and operations 24 30 25 13 7 1 1 54 20 395
2017 Human resources 16 27 32 15 10 0 1 43 25 209
2017 Financial management 20 37 24 13 3 0 2 59 17 196
2017 Procurement 25 35 23 2 15 0 0 60 17 40
2017 Real property 18 38 29 16 0 0 0 55 16 23
2017 Materiel management 25 20 35 10 10 0 0 45 20 16
2017 Information management 27 31 23 14 4 0 1 59 18 72
2017 Information technology 21 31 17 14 16 0 1 53 30 149
2017 Evaluation 30 26 37 6 0 0 0 56 6 15
2017 Data sciences 29 35 18 16 2 0 0 63 18 35
2017 Policy 18 27 34 11 9 0 0 45 20 228
2017 Project management 13 37 30 17 3 0 0 50 20 108
2017 Other services to the public 17 35 28 10 10 0 1 53 20 72
2017 None of the above 27 33 21 11 7 0 1 60 18 282

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 19 24 42 2 7 3 2 46 10 34
2017 Federal regulators 32 50 18 0 0 0 0 82 0 19
2017 Compliance, inspection and enforcement 31 22 23 16 7 0 0 53 23 13
2017 Communications or public affairs 20 37 20 13 11 0 0 57 23 101
2017 Access to information and privacy 16 44 27 7 6 0 0 60 13 12
2017 Security 23 38 34 5 0 0 0 61 5 20
2017 Science and technology 33 34 18 8 4 1 2 69 12 1330
2017 Library services 23 39 24 3 10 0 0 63 13 29
2017 Administration and operations 29 29 25 10 5 1 1 59 15 393
2017 Human resources 22 29 28 10 8 0 3 53 18 208
2017 Financial management 29 40 17 9 2 1 2 71 12 195
2017 Procurement 36 38 15 5 6 0 0 74 11 40
2017 Real property 28 51 6 16 0 0 0 79 16 23
2017 Materiel management 35 50 5 4 5 0 0 85 10 16
2017 Information management 35 37 17 6 3 0 3 73 9 73
2017 Information technology 28 34 19 9 8 0 1 63 17 149
2017 Evaluation 32 20 31 13 5 0 0 52 18 15
2017 Data sciences 45 26 19 7 2 0 0 71 10 35
2017 Policy 16 28 29 16 10 0 0 44 27 228
2017 Project management 21 41 24 10 4 0 0 61 14 108
2017 Other services to the public 28 27 20 17 6 0 1 56 24 72
2017 None of the above 37 28 13 12 6 1 4 68 18 281

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 15 24 37 13 10 0 0 40 23 34
2017 Federal regulators 14 54 26 0 6 0 0 68 6 19
2017 Compliance, inspection and enforcement 15 46 14 7 18 0 0 60 25 13
2017 Communications or public affairs 16 26 24 21 11 0 1 43 33 101
2017 Access to information and privacy 38 21 20 13 6 0 0 60 20 12
2017 Security 18 38 29 14 0 0 0 57 14 20
2017 Science and technology 27 25 21 14 9 1 2 54 24 1334
2017 Library services 19 15 25 25 13 4 0 34 39 29
2017 Administration and operations 30 26 21 13 7 1 1 58 21 394
2017 Human resources 22 23 26 13 12 0 3 46 26 210
2017 Financial management 25 37 21 11 3 1 3 63 15 196
2017 Procurement 29 22 27 9 11 2 0 52 20 40
2017 Real property 20 35 18 6 13 0 6 60 21 23
2017 Materiel management 24 10 20 26 15 0 4 36 43 16
2017 Information management 23 31 25 9 10 0 2 55 19 73
2017 Information technology 18 25 18 16 21 1 1 44 38 150
2017 Evaluation 30 25 32 13 0 0 0 55 13 15
2017 Data sciences 31 27 18 16 2 5 0 61 19 35
2017 Policy 27 27 27 11 6 1 0 55 18 228
2017 Project management 22 28 22 17 7 2 2 53 25 108
2017 Other services to the public 31 17 21 16 12 0 3 50 29 71
2017 None of the above 27 29 21 13 6 0 4 59 20 283

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 48 21 11 2 3 0 16 82 5 34
2017 Federal regulators 53 43 0 0 0 0 4 100 0 19
2017 Compliance, inspection and enforcement 57 0 27 8 0 0 8 62 8 12
2017 Communications or public affairs 36 30 18 9 4 0 4 69 13 101
2017 Access to information and privacy 60 13 20 0 6 0 0 73 6 12
2017 Security 61 9 15 4 0 0 10 78 5 20
2017 Science and technology 43 29 13 7 3 1 4 76 10 1334
2017 Library services 31 24 13 6 3 0 23 71 12 29
2017 Administration and operations 44 26 9 5 2 1 11 81 8 395
2017 Human resources 45 25 16 2 3 0 10 77 6 209
2017 Financial management 51 24 11 3 1 1 10 84 4 195
2017 Procurement 59 18 2 0 4 0 17 92 5 39
2017 Real property 52 32 6 3 0 0 6 90 3 23
2017 Materiel management 60 24 0 5 0 5 5 95 5 16
2017 Information management 58 23 5 4 0 0 10 90 4 73
2017 Information technology 46 26 13 4 2 0 9 79 7 149
2017 Evaluation 25 34 19 7 0 0 14 70 8 14
2017 Data sciences 49 21 7 7 7 7 2 78 15 35
2017 Policy 36 31 21 5 6 0 2 68 11 228
2017 Project management 42 28 17 4 2 1 6 76 6 108
2017 Other services to the public 43 23 12 9 5 3 6 73 15 72
2017 None of the above 48 24 9 5 4 1 9 80 9 283

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 29 42 13 10 6 0 0 71 15 34
2017 Federal regulators 9 56 20 15 0 0 0 65 15 19
2017 Compliance, inspection and enforcement 38 7 37 0 18 0 0 45 18 13
2017 Communications or public affairs 13 33 33 13 9 0 0 45 22 101
2017 Access to information and privacy 39 21 27 7 6 0 0 60 13 12
2017 Security 32 15 23 19 11 0 0 47 30 20
2017 Science and technology 26 35 22 10 6 0 1 62 16 1333
2017 Library services 31 25 34 0 10 0 0 57 10 29
2017 Administration and operations 33 32 18 9 6 1 1 66 16 392
2017 Human resources 33 28 21 10 8 0 0 61 19 210
2017 Financial management 34 28 23 9 5 1 0 62 14 196
2017 Procurement 40 24 19 6 11 0 0 64 17 40
2017 Real property 54 31 6 9 0 0 0 85 9 23
2017 Materiel management 34 36 20 0 5 0 5 73 6 16
2017 Information management 26 37 21 11 4 1 0 64 15 71
2017 Information technology 34 31 22 6 6 0 0 65 13 150
2017 Evaluation 50 26 12 6 6 0 0 76 13 15
2017 Data sciences 29 32 23 9 7 0 0 61 16 35
2017 Policy 17 32 28 11 12 0 0 49 23 224
2017 Project management 33 33 21 10 3 0 0 66 13 108
2017 Other services to the public 31 27 21 9 10 1 1 59 19 72
2017 None of the above 36 28 19 8 6 1 1 66 15 283

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 22 29 32 7 5 5 0 53 13 34
2017 Federal regulators 40 34 16 0 10 0 0 74 10 19
2017 Compliance, inspection and enforcement 9 30 29 23 9 0 0 39 32 13
2017 Communications or public affairs 21 40 24 8 6 0 1 61 14 101
2017 Access to information and privacy 23 50 20 0 7 0 0 73 7 12
2017 Security 23 29 39 5 5 0 0 52 9 20
2017 Science and technology 31 34 20 9 4 0 1 66 13 1333
2017 Library services 26 33 21 13 7 0 0 59 20 29
2017 Administration and operations 33 36 17 8 4 1 1 71 12 392
2017 Human resources 21 35 25 11 6 0 2 58 17 210
2017 Financial management 23 41 22 8 2 1 3 67 10 196
2017 Procurement 32 31 22 2 9 0 4 65 12 40
2017 Real property 36 25 29 3 0 0 6 66 3 23
2017 Materiel management 14 56 15 5 5 0 5 74 11 16
2017 Information management 28 32 14 16 7 1 2 62 24 72
2017 Information technology 37 22 24 8 5 1 2 62 14 149
2017 Evaluation 18 50 19 6 6 0 0 68 13 15
2017 Data sciences 38 44 11 2 5 0 0 82 7 35
2017 Policy 21 36 27 9 6 1 0 58 14 225
2017 Project management 31 34 24 9 0 0 2 67 9 108
2017 Other services to the public 34 36 21 5 2 0 1 71 7 71
2017 None of the above 37 31 16 8 5 1 2 70 14 282

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 30 37 18 12 2 0 0 67 15 34
2017 Federal regulators 45 44 11 0 0 0 0 89 0 19
2017 Compliance, inspection and enforcement 24 22 23 7 24 0 0 46 31 13
2017 Communications or public affairs 25 29 31 10 5 0 0 54 16 101
2017 Access to information and privacy 53 20 13 13 0 0 0 73 13 12
2017 Security 23 33 30 5 5 0 5 59 10 20
2017 Science and technology 29 36 20 8 4 1 2 67 12 1329
2017 Library services 22 41 15 3 17 0 3 64 20 29
2017 Administration and operations 28 36 22 10 3 1 0 65 13 393
2017 Human resources 17 40 23 13 6 0 1 58 19 210
2017 Financial management 31 37 19 7 4 1 2 69 11 196
2017 Procurement 27 52 11 8 2 0 0 78 11 40
2017 Real property 28 50 13 9 0 0 0 77 9 23
2017 Materiel management 30 19 16 35 0 0 0 49 35 16
2017 Information management 29 27 20 14 6 3 1 58 21 72
2017 Information technology 25 30 26 13 5 0 2 56 18 150
2017 Evaluation 13 42 19 19 6 0 0 55 25 15
2017 Data sciences 27 47 18 2 5 2 0 75 7 35
2017 Policy 22 33 30 10 3 1 1 56 13 225
2017 Project management 20 41 22 12 2 2 2 62 14 108
2017 Other services to the public 28 44 16 7 3 0 1 73 11 72
2017 None of the above 34 30 20 9 5 1 2 66 14 281

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 18 46 18 9 2 3 3 68 12 34
2017 Federal regulators 36 29 25 6 4 0 0 65 10 19
2017 Compliance, inspection and enforcement 24 31 22 7 16 0 0 55 24 13
2017 Communications or public affairs 34 25 22 13 5 0 1 59 19 101
2017 Access to information and privacy 21 29 36 0 7 0 7 54 7 12
2017 Security 23 38 28 0 11 0 0 61 11 20
2017 Science and technology 33 32 18 9 4 1 2 67 14 1332
2017 Library services 18 35 28 13 7 0 0 52 20 29
2017 Administration and operations 33 33 19 9 5 0 0 66 14 391
2017 Human resources 25 32 21 12 8 0 2 58 20 208
2017 Financial management 30 31 21 10 5 1 2 63 15 196
2017 Procurement 35 29 8 11 13 2 0 66 25 40
2017 Real property 56 25 13 0 0 0 6 86 0 23
2017 Materiel management 39 30 26 5 0 0 0 69 5 16
2017 Information management 31 29 24 14 3 0 0 60 16 72
2017 Information technology 29 25 25 14 5 1 1 55 19 150
2017 Evaluation 19 31 19 6 24 0 0 51 30 15
2017 Data sciences 30 39 24 2 3 2 0 70 5 34
2017 Policy 19 31 29 13 7 1 0 51 20 225
2017 Project management 26 35 24 8 6 0 1 62 14 108
2017 Other services to the public 35 28 22 9 5 0 1 64 14 72
2017 None of the above 33 33 17 10 6 1 1 67 16 283

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 20 40 34 2 0 3 0 62 3 34
2017 Federal regulators 26 60 9 0 0 5 0 90 0 19
2017 Compliance, inspection and enforcement 24 59 8 0 10 0 0 83 10 12
2017 Communications or public affairs 28 42 16 11 2 0 1 71 13 101
2017 Access to information and privacy 46 27 13 6 0 0 7 78 7 12
2017 Security 18 32 33 14 0 0 4 52 14 21
2017 Science and technology 34 35 18 8 3 1 1 70 11 1331
2017 Library services 32 28 21 9 6 0 3 63 16 29
2017 Administration and operations 28 35 19 11 6 0 1 64 16 392
2017 Human resources 31 32 20 8 6 0 2 65 15 209
2017 Financial management 35 36 17 9 2 0 2 71 11 195
2017 Procurement 38 36 8 11 7 0 0 74 18 40
2017 Real property 47 31 19 3 0 0 0 78 3 23
2017 Materiel management 24 45 20 5 5 0 0 69 11 16
2017 Information management 30 39 11 12 6 0 1 71 18 72
2017 Information technology 35 30 17 9 6 1 1 66 16 149
2017 Evaluation 37 38 25 0 0 0 0 75 0 15
2017 Data sciences 45 24 24 7 0 0 0 69 7 34
2017 Policy 27 36 21 12 3 1 0 64 15 223
2017 Project management 31 45 19 4 1 1 0 76 5 108
2017 Other services to the public 29 32 24 6 6 0 3 62 13 72
2017 None of the above 36 33 15 9 3 1 3 72 12 281

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 68 16 10 0 5 0 0 84 5 34
2017 Federal regulators 68 21 6 4 0 0 0 90 4 19
2017 Compliance, inspection and enforcement 53 22 9 16 0 0 0 75 16 13
2017 Communications or public affairs 64 20 8 7 1 0 1 84 8 101
2017 Access to information and privacy 53 33 7 0 0 0 7 93 0 12
2017 Security 61 30 5 0 0 0 5 95 0 20
2017 Science and technology 52 30 12 3 2 0 1 83 5 1334
2017 Library services 43 39 12 0 6 0 0 82 6 29
2017 Administration and operations 57 21 11 6 3 0 3 80 9 395
2017 Human resources 53 19 17 7 4 0 0 72 11 210
2017 Financial management 52 24 14 6 3 0 1 77 9 196
2017 Procurement 69 13 11 0 4 0 2 84 4 40
2017 Real property 78 16 0 0 0 0 6 100 0 23
2017 Materiel management 60 40 0 0 0 0 0 100 0 16
2017 Information management 60 21 10 6 4 0 0 80 10 73
2017 Information technology 64 16 9 5 4 1 2 82 9 150
2017 Evaluation 48 33 0 13 6 0 0 81 19 15
2017 Data sciences 53 28 8 7 2 0 2 82 9 35
2017 Policy 54 27 10 5 4 0 1 81 8 228
2017 Project management 64 29 3 2 2 0 0 93 5 108
2017 Other services to the public 53 19 20 5 1 0 1 73 6 72
2017 None of the above 57 23 10 4 3 0 3 82 7 282

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 66 12 12 2 5 0 2 80 8 34
2017 Federal regulators 81 0 10 0 4 4 0 85 5 19
2017 Compliance, inspection and enforcement 46 7 7 31 9 0 0 53 40 13
2017 Communications or public affairs 82 11 4 1 0 0 2 95 1 101
2017 Access to information and privacy 61 24 0 0 0 0 14 100 0 11
2017 Security 76 5 5 9 0 0 5 85 10 20
2017 Science and technology 72 14 7 3 2 0 2 87 5 1332
2017 Library services 71 9 0 10 10 0 0 80 20 29
2017 Administration and operations 67 14 8 4 5 0 2 83 9 395
2017 Human resources 73 12 4 3 4 0 4 89 7 210
2017 Financial management 68 12 8 5 4 0 3 83 9 196
2017 Procurement 77 10 5 0 4 2 2 91 4 40
2017 Real property 81 16 3 0 0 0 0 97 0 23
2017 Materiel management 65 20 5 0 0 0 10 94 0 16
2017 Information management 74 9 9 6 1 0 1 84 8 73
2017 Information technology 80 10 3 1 2 1 2 93 3 150
2017 Evaluation 56 13 7 6 18 0 0 69 24 15
2017 Data sciences 82 4 6 5 2 0 0 86 7 35
2017 Policy 74 13 6 3 3 0 1 88 6 228
2017 Project management 66 16 6 5 4 0 3 85 9 108
2017 Other services to the public 72 13 4 1 2 3 5 92 4 72
2017 None of the above 70 13 7 2 5 0 1 85 7 283

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 57 13 16 6 5 0 2 72 11 34
2017 Federal regulators 50 45 0 4 0 0 0 96 4 19
2017 Compliance, inspection and enforcement 38 22 9 15 16 0 0 60 31 13
2017 Communications or public affairs 59 27 8 5 0 0 1 87 5 101
2017 Access to information and privacy 43 30 7 13 0 0 7 78 14 12
2017 Security 77 9 14 0 0 0 0 86 0 20
2017 Science and technology 50 30 12 5 3 0 1 80 8 1335
2017 Library services 56 28 3 3 10 0 0 84 13 29
2017 Administration and operations 48 31 11 5 4 0 1 80 9 395
2017 Human resources 55 23 11 6 2 0 3 80 8 210
2017 Financial management 46 34 11 5 3 0 0 81 8 195
2017 Procurement 57 31 6 0 6 0 0 88 6 40
2017 Real property 46 26 28 0 0 0 0 72 0 23
2017 Materiel management 20 55 15 10 0 0 0 75 10 16
2017 Information management 49 26 11 8 5 0 1 76 13 72
2017 Information technology 62 25 7 2 3 0 1 88 5 150
2017 Evaluation 29 38 7 19 6 0 0 68 25 15
2017 Data sciences 59 29 7 2 2 0 0 88 5 35
2017 Policy 53 29 11 4 1 0 2 84 5 227
2017 Project management 47 20 20 5 5 0 3 69 10 108
2017 Other services to the public 38 34 17 7 1 0 3 73 9 72
2017 None of the above 50 26 14 4 4 0 2 77 9 282

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 71 19 0 2 5 0 2 92 8 34
2017 Federal regulators 61 24 6 4 4 0 0 85 9 19
2017 Compliance, inspection and enforcement 38 31 0 14 16 0 0 69 31 13
2017 Communications or public affairs 68 19 5 6 0 1 1 88 7 101
2017 Access to information and privacy 60 20 13 7 0 0 0 80 7 12
2017 Security 69 4 14 13 0 0 0 73 13 21
2017 Science and technology 58 22 9 5 4 1 1 82 9 1336
2017 Library services 55 13 12 6 14 0 0 68 20 29
2017 Administration and operations 61 20 10 4 5 0 1 81 9 396
2017 Human resources 58 17 10 6 7 0 2 76 13 209
2017 Financial management 58 25 9 4 3 0 0 83 8 196
2017 Procurement 63 24 4 2 6 0 0 87 9 40
2017 Real property 68 16 6 3 6 0 0 84 10 23
2017 Materiel management 35 34 26 4 0 0 0 69 4 16
2017 Information management 57 29 8 4 1 0 1 87 5 73
2017 Information technology 66 18 8 2 3 1 1 86 5 150
2017 Evaluation 57 19 6 0 18 0 0 76 18 15
2017 Data sciences 72 8 9 2 7 0 0 81 10 35
2017 Policy 56 19 11 8 4 0 3 77 11 227
2017 Project management 52 19 11 7 7 0 4 74 15 108
2017 Other services to the public 50 28 13 4 2 0 3 80 7 72
2017 None of the above 57 20 9 5 7 0 2 79 12 282

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 56 5 2 2 3 0 30 89 8 34
2017 Federal regulators 45 20 9 0 0 0 26 88 0 19
2017 Compliance, inspection and enforcement 47 15 7 0 7 0 24 81 9 13
2017 Communications or public affairs 55 16 7 2 0 0 20 89 2 101
2017 Access to information and privacy 53 13 6 0 0 0 27 91 0 12
2017 Security 69 4 5 4 0 0 18 89 5 21
2017 Science and technology 56 17 7 2 1 0 16 88 4 1330
2017 Library services 67 16 6 0 3 0 8 90 3 29
2017 Administration and operations 50 15 5 3 2 0 26 87 6 394
2017 Human resources 55 8 7 3 0 0 28 86 5 210
2017 Financial management 55 11 8 2 1 0 21 85 4 195
2017 Procurement 62 5 6 0 5 0 22 86 6 39
2017 Real property 46 19 9 0 0 0 26 88 0 23
2017 Materiel management 45 10 11 0 0 0 34 84 0 16
2017 Information management 50 15 3 0 0 0 32 96 0 73
2017 Information technology 59 18 7 3 1 0 13 88 4 149
2017 Evaluation 44 45 0 0 0 0 11 100 0 15
2017 Data sciences 69 12 2 0 0 0 17 97 0 35
2017 Policy 52 15 5 3 0 0 24 88 4 224
2017 Project management 53 11 5 2 4 0 25 86 7 108
2017 Other services to the public 44 15 10 4 0 0 26 81 5 72
2017 None of the above 60 7 5 3 1 0 24 89 5 279

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 74 19 5 0 0 0 3 95 0 34
2017 Federal regulators 60 35 0 0 0 0 4 100 0 19
2017 Compliance, inspection and enforcement 69 23 7 0 0 0 0 93 0 13
2017 Communications or public affairs 80 15 2 0 0 1 3 98 0 101
2017 Access to information and privacy 73 13 7 0 0 0 7 93 0 12
2017 Security 85 5 5 0 0 0 5 95 0 19
2017 Science and technology 70 17 4 1 1 1 6 94 3 1326
2017 Library services 88 9 0 0 0 0 3 100 0 29
2017 Administration and operations 69 19 5 1 1 0 6 93 2 393
2017 Human resources 75 9 5 1 1 0 9 92 2 210
2017 Financial management 72 14 5 2 0 0 7 93 2 194
2017 Procurement 89 2 2 4 0 0 2 93 5 40
2017 Real property 52 35 6 6 0 0 0 87 6 23
2017 Materiel management 59 30 0 0 0 0 11 100 0 15
2017 Information management 64 17 5 1 0 0 13 93 2 71
2017 Information technology 71 13 8 1 1 0 6 89 2 149
2017 Evaluation 74 7 7 7 0 0 5 85 7 14
2017 Data sciences 82 12 0 0 3 0 4 97 3 34
2017 Policy 68 20 5 2 0 0 6 93 2 227
2017 Project management 69 19 6 0 0 0 6 93 0 108
2017 Other services to the public 64 18 8 2 0 1 6 89 3 72
2017 None of the above 70 15 3 1 3 1 7 92 4 279

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 64 19 9 0 3 0 5 88 3 33
2017 Federal regulators 64 32 4 0 0 0 0 96 0 19
2017 Compliance, inspection and enforcement 60 31 9 0 0 0 0 91 0 13
2017 Communications or public affairs 72 17 5 2 2 0 2 91 3 101
2017 Access to information and privacy 67 20 7 0 0 0 7 93 0 12
2017 Security 56 9 15 9 0 5 5 73 10 20
2017 Science and technology 61 20 6 4 4 1 3 84 9 1335
2017 Library services 39 37 13 7 4 0 0 76 11 29
2017 Administration and operations 60 20 10 4 4 1 2 82 7 394
2017 Human resources 65 16 9 3 4 0 4 84 7 210
2017 Financial management 60 25 7 2 2 1 3 89 4 195
2017 Procurement 74 9 11 0 4 2 0 85 4 40
2017 Real property 65 26 9 0 0 0 0 91 0 23
2017 Materiel management 74 16 10 0 0 0 0 90 0 16
2017 Information management 55 23 10 5 1 0 6 83 6 73
2017 Information technology 56 22 13 1 6 1 1 79 7 150
2017 Evaluation 50 20 11 19 0 0 0 70 19 15
2017 Data sciences 63 11 6 4 13 0 2 76 18 35
2017 Policy 67 19 8 2 2 0 2 88 4 228
2017 Project management 53 27 8 6 2 0 5 84 8 107
2017 Other services to the public 64 15 8 5 5 3 1 81 10 72
2017 None of the above 63 18 6 6 2 1 4 86 8 283

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 50 29 10 8 0 0 3 82 8 34
2017 Federal regulators 43 52 5 0 0 0 0 95 0 19
2017 Compliance, inspection and enforcement 56 22 14 8 0 0 0 78 8 13
2017 Communications or public affairs 47 31 16 4 1 0 1 79 5 101
2017 Access to information and privacy 36 28 13 16 0 0 7 69 17 12
2017 Security 64 14 13 9 0 0 0 78 9 21
2017 Science and technology 48 33 11 3 2 0 2 84 5 1329
2017 Library services 61 17 13 9 0 0 0 78 9 29
2017 Administration and operations 47 32 14 3 2 0 3 80 6 396
2017 Human resources 42 32 15 5 4 0 2 76 9 210
2017 Financial management 42 35 13 4 4 0 2 78 8 196
2017 Procurement 60 16 16 4 2 2 0 77 7 40
2017 Real property 65 26 6 3 0 0 0 91 3 23
2017 Materiel management 35 34 20 10 0 0 0 69 10 16
2017 Information management 52 28 16 3 1 0 0 80 4 73
2017 Information technology 48 26 13 8 2 1 1 76 11 149
2017 Evaluation 56 38 0 6 0 0 0 94 6 15
2017 Data sciences 41 36 7 7 5 4 0 81 12 35
2017 Policy 51 24 13 9 2 0 2 76 11 228
2017 Project management 52 29 12 6 1 0 1 81 7 108
2017 Other services to the public 43 33 13 5 2 0 4 79 8 72
2017 None of the above 54 31 7 2 1 1 3 88 4 281

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 16 15 40 26 2 0 0 31 29 34
2017 Federal regulators 12 39 45 0 4 0 0 51 4 19
2017 Compliance, inspection and enforcement 7 24 45 8 9 0 7 34 18 13
2017 Communications or public affairs 4 36 43 14 3 0 0 40 17 101
2017 Access to information and privacy 7 23 56 7 6 0 0 31 13 12
2017 Security 17 18 42 19 4 0 0 35 24 21
2017 Science and technology 13 34 36 12 3 0 0 48 16 1337
2017 Library services 16 24 34 17 10 0 0 39 27 29
2017 Administration and operations 12 35 38 12 4 0 0 47 16 396
2017 Human resources 14 31 37 14 5 0 0 44 18 208
2017 Financial management 9 46 33 11 0 0 1 55 11 196
2017 Procurement 18 27 35 11 9 0 0 45 20 40
2017 Real property 16 43 31 9 0 0 0 59 9 23
2017 Materiel management 25 10 55 10 0 0 0 35 10 16
2017 Information management 17 37 30 12 4 0 0 54 15 72
2017 Information technology 15 36 29 17 3 0 0 51 20 150
2017 Evaluation 6 52 18 18 6 0 0 58 24 15
2017 Data sciences 23 32 29 6 7 2 0 57 13 35
2017 Policy 8 32 41 14 4 0 0 40 18 228
2017 Project management 14 40 31 12 3 0 0 54 15 108
2017 Other services to the public 10 30 43 10 4 1 1 42 14 72
2017 None of the above 16 36 30 10 6 0 1 53 17 282

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 13 5 58 18 6 0 0 24 18 34
2017 Federal regulators 4 6 44 29 17 0 0 46 10 19
2017 Compliance, inspection and enforcement 18 18 23 18 16 8 0 37 38 12
2017 Communications or public affairs 5 24 38 26 6 0 0 33 29 101
2017 Access to information and privacy 0 14 60 25 0 0 0 25 14 11
2017 Security 9 9 60 0 22 0 0 22 18 21
2017 Science and technology 5 18 39 26 12 0 0 38 23 1331
2017 Library services 13 30 36 19 3 0 0 22 43 29
2017 Administration and operations 7 18 41 25 8 0 0 33 25 394
2017 Human resources 11 15 42 20 11 0 0 31 27 210
2017 Financial management 6 16 42 28 8 0 0 35 22 195
2017 Procurement 17 13 38 18 14 0 0 32 30 40
2017 Real property 0 12 42 38 9 0 0 46 12 23
2017 Materiel management 0 11 55 24 11 0 0 35 11 16
2017 Information management 7 8 38 28 18 0 0 47 16 73
2017 Information technology 6 15 40 23 14 1 0 38 22 150
2017 Evaluation 6 18 50 19 6 0 0 26 24 15
2017 Data sciences 5 17 23 43 11 0 0 54 22 35
2017 Policy 10 20 42 22 6 0 0 28 30 228
2017 Project management 3 17 45 24 11 0 1 35 20 108
2017 Other services to the public 9 16 47 22 3 0 3 26 25 72
2017 None of the above 9 14 31 24 20 0 1 45 24 282

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 33 33 16 10 2 6 0 70 13 34
2017 Federal regulators 28 42 11 4 0 15 0 82 5 19
2017 Compliance, inspection and enforcement 23 49 7 7 14 0 0 71 22 13
2017 Communications or public affairs 42 41 10 6 2 0 0 82 8 101
2017 Access to information and privacy 43 57 0 0 0 0 0 100 0 12
2017 Security 51 44 5 0 0 0 0 95 0 21
2017 Science and technology 21 46 16 9 4 3 0 70 14 1336
2017 Library services 28 45 9 13 0 4 0 77 13 29
2017 Administration and operations 27 43 15 7 4 4 0 73 11 394
2017 Human resources 49 34 6 5 5 1 0 84 10 209
2017 Financial management 23 47 16 7 2 4 0 73 10 196
2017 Procurement 27 41 14 4 4 9 0 75 9 40
2017 Real property 30 50 6 0 13 0 0 81 13 23
2017 Materiel management 46 40 5 9 0 0 0 86 9 16
2017 Information management 19 55 12 4 4 4 1 79 8 73
2017 Information technology 26 44 12 7 5 4 2 75 12 150
2017 Evaluation 0 55 19 13 13 0 0 55 25 15
2017 Data sciences 13 56 11 7 5 9 0 75 12 35
2017 Policy 27 48 13 5 3 4 0 78 9 228
2017 Project management 26 49 9 10 1 5 0 79 12 107
2017 Other services to the public 23 56 11 3 6 1 0 80 9 72
2017 None of the above 28 38 16 8 4 6 0 70 13 281

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 8 38 30 22 2 0 0 46 24 33
2017 Federal regulators 33 32 9 10 0 15 0 77 12 19
2017 Compliance, inspection and enforcement 17 29 7 16 31 0 0 46 47 13
2017 Communications or public affairs 27 41 17 5 6 4 0 71 11 101
2017 Access to information and privacy 36 44 14 7 0 0 0 80 7 12
2017 Security 23 55 13 0 9 0 0 78 9 21
2017 Science and technology 18 40 18 13 8 2 0 60 21 1337
2017 Library services 19 34 13 15 20 0 0 52 35 29
2017 Administration and operations 22 40 18 10 9 1 0 63 19 396
2017 Human resources 22 48 10 12 8 1 0 70 20 209
2017 Financial management 16 45 20 14 4 1 0 62 18 196
2017 Procurement 25 42 20 9 2 2 0 68 11 40
2017 Real property 34 34 16 16 0 0 0 68 16 23
2017 Materiel management 4 63 29 4 0 0 0 67 4 16
2017 Information management 23 40 17 12 6 1 0 65 19 73
2017 Information technology 20 46 15 10 4 5 0 70 14 150
2017 Evaluation 0 49 6 19 25 0 0 49 45 15
2017 Data sciences 32 46 4 11 5 2 0 79 17 35
2017 Policy 22 42 16 12 7 2 0 64 19 228
2017 Project management 28 36 21 11 3 1 0 65 14 108
2017 Other services to the public 14 48 21 9 7 1 0 62 17 72
2017 None of the above 23 35 20 13 7 3 0 59 21 282
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 22 78 101
2017 Science and technology 10 90 1335
2017 Administration and operations 19 81 395
2017 Human resources 18 82 210
2017 Financial management 18 82 195
2017 Information management 25 75 73
2017 Information technology 9 91 150
2017 Evaluation 32 68 15
2017 Data sciences 17 83 35
2017 Policy 16 84 228
2017 Project management 22 78 107
2017 Other services to the public 19 81 71
2017 None of the above 15 85 281
2014 Client contact centre 11 89 42
2014 Communications or public affairs 16 84 107
2014 Science and technology 11 89 1211
2014 Administration and operations 17 83 469
2014 Human resources 15 85 186
2014 Financial management 13 87 232
2014 Procurement 24 76 40
2014 Information management 16 84 79
2014 Information technology 14 86 184
2014 Other services to the public 11 89 177
2014 None of the above 13 87 440

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Communications or public affairs 76 24 23
2017 Science and technology 77 23 132
2017 Administration and operations 82 18 78
2017 Human resources 80 20 42
2017 Financial management 83 17 35
2017 Information management 70 30 20
2017 Information technology 62 38 16
2017 Policy 86 14 36
2017 Project management 84 16 25
2017 Other services to the public 71 29 13
2017 None of the above 71 29 46
2014 Communications or public affairs 94 6 17
2014 Science and technology 70 30 121
2014 Administration and operations 69 31 73
2014 Human resources 89 11 38
2014 Financial management 89 11 21
2014 Procurement 70 30 10
2014 Information management 75 25 12
2014 Information technology 82 18 28
2014 Other services to the public 87 13 20
2014 None of the above 72 28 56

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Communications or public affairs 42 37 5 10 0 0 6 84 11 19
2017 Science and technology 54 33 3 6 3 0 0 88 9 104
2017 Administration and operations 54 30 3 7 5 0 2 85 12 65
2017 Human resources 49 23 6 11 12 0 0 72 22 35
2017 Financial management 64 30 3 3 0 0 0 94 3 29
2017 Information management 35 44 0 21 0 0 0 79 21 14
2017 Information technology 60 20 0 0 11 9 0 88 12 10
2017 Policy 31 41 15 6 3 0 3 75 10 32
2017 Project management 43 44 0 5 5 5 0 90 10 21
2017 Other services to the public 57 25 9 0 9 0 0 82 9 10
2017 None of the above 49 29 0 14 2 0 6 83 17 33
2014 Communications or public affairs 63 31 0 6 0 0 0 94 6 16
2014 Science and technology 38 42 5 9 6 0 1 80 15 91
2014 Administration and operations 58 27 5 8 2 0 0 85 10 58
2014 Human resources 58 36 0 6 0 0 0 94 6 34
2014 Financial management 81 9 0 6 3 0 0 90 10 17
2014 Information technology 52 44 0 0 4 0 0 96 4 23
2014 Other services to the public 39 43 18 0 0 0 0 82 0 17
2014 None of the above 52 34 10 0 4 0 0 85 4 42
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 31 23 25 13 8 0 0 31 69 34
2017 Federal regulators 30 30 17 12 10 0 0 30 70 19
2017 Compliance, inspection and enforcement 43 16 10 16 8 8 0 46 54 12
2017 Communications or public affairs 36 16 18 11 14 5 0 38 62 101
2017 Access to information and privacy 34 28 16 0 23 0 0 34 66 12
2017 Security 26 23 4 14 24 5 5 29 71 21
2017 Science and technology 30 22 18 12 10 6 0 33 67 1339
2017 Library services 31 44 3 0 20 3 0 31 69 29
2017 Administration and operations 30 26 18 11 11 3 1 32 68 395
2017 Human resources 23 27 20 14 11 3 1 24 76 210
2017 Financial management 25 27 24 12 10 0 1 26 74 196
2017 Procurement 23 28 19 10 8 12 0 26 74 39
2017 Real property 37 6 32 18 6 0 0 37 63 23
2017 Materiel management 25 30 19 26 0 0 0 25 75 16
2017 Information management 40 23 15 8 9 6 0 42 58 73
2017 Information technology 37 30 10 11 7 4 0 39 61 150
2017 Evaluation 45 25 13 11 6 0 0 45 55 15
2017 Data sciences 44 28 7 9 10 2 0 45 55 35
2017 Policy 25 27 20 11 12 4 1 26 74 228
2017 Project management 26 26 19 9 16 4 1 28 72 108
2017 Other services to the public 29 23 24 5 14 4 1 31 69 72
2017 None of the above 33 22 22 10 9 3 1 34 66 282

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 4 23
2017 Federal regulators 0 13
2017 Communications or public affairs 25 62
2017 Security 38 12
2017 Science and technology 21 798
2017 Library services 16 20
2017 Administration and operations 16 252
2017 Human resources 25 148
2017 Financial management 14 143
2017 Procurement 30 27
2017 Real property 38 14
2017 Materiel management 7 11
2017 Information management 18 41
2017 Information technology 17 87
2017 Data sciences 28 18
2017 Policy 21 162
2017 Project management 18 75
2017 Other services to the public 16 49
2017 None of the above 19 173

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 27 23
2017 Federal regulators 34 13
2017 Communications or public affairs 35 62
2017 Security 39 12
2017 Science and technology 42 798
2017 Library services 19 20
2017 Administration and operations 29 252
2017 Human resources 42 148
2017 Financial management 27 143
2017 Procurement 30 27
2017 Real property 40 14
2017 Materiel management 55 11
2017 Information management 26 41
2017 Information technology 29 87
2017 Data sciences 35 18
2017 Policy 37 162
2017 Project management 29 75
2017 Other services to the public 27 49
2017 None of the above 30 173

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 16 23
2017 Federal regulators 15 13
2017 Communications or public affairs 23 62
2017 Security 7 12
2017 Science and technology 20 798
2017 Library services 31 20
2017 Administration and operations 21 252
2017 Human resources 30 148
2017 Financial management 24 143
2017 Procurement 22 27
2017 Real property 30 14
2017 Materiel management 6 11
2017 Information management 21 41
2017 Information technology 12 87
2017 Data sciences 8 18
2017 Policy 18 162
2017 Project management 24 75
2017 Other services to the public 26 49
2017 None of the above 21 173

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 39 23
2017 Federal regulators 39 13
2017 Communications or public affairs 42 62
2017 Security 44 12
2017 Science and technology 29 798
2017 Library services 28 20
2017 Administration and operations 42 252
2017 Human resources 30 148
2017 Financial management 45 143
2017 Procurement 51 27
2017 Real property 81 14
2017 Materiel management 40 11
2017 Information management 37 41
2017 Information technology 39 87
2017 Data sciences 19 18
2017 Policy 41 162
2017 Project management 50 75
2017 Other services to the public 38 49
2017 None of the above 42 173

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 8 23
2017 Federal regulators 0 13
2017 Communications or public affairs 8 62
2017 Security 7 12
2017 Science and technology 5 798
2017 Library services 0 20
2017 Administration and operations 5 252
2017 Human resources 8 148
2017 Financial management 5 143
2017 Procurement 10 27
2017 Real property 0 14
2017 Materiel management 0 11
2017 Information management 4 41
2017 Information technology 0 87
2017 Data sciences 0 18
2017 Policy 9 162
2017 Project management 8 75
2017 Other services to the public 6 49
2017 None of the above 3 173

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Client contact centre 61 23
2017 Federal regulators 48 13
2017 Communications or public affairs 49 62
2017 Security 54 12
2017 Science and technology 40 798
2017 Library services 62 20
2017 Administration and operations 46 252
2017 Human resources 44 148
2017 Financial management 57 143
2017 Procurement 34 27
2017 Real property 29 14
2017 Materiel management 39 11
2017 Information management 40 41
2017 Information technology 48 87
2017 Data sciences 71 18
2017 Policy 44 162
2017 Project management 48 75
2017 Other services to the public 47 49
2017 None of the above 38 173

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Client contact centre 18 31 16 8 8 19 23
2017 Federal regulators 0 73 6 0 6 15 13
2017 Communications or public affairs 3 43 23 13 8 10 60
2017 Security 15 42 15 0 7 21 13
2017 Science and technology 7 52 18 8 4 11 771
2017 Library services 5 64 11 5 5 11 19
2017 Administration and operations 7 54 15 3 2 18 252
2017 Human resources 9 46 19 10 3 13 148
2017 Financial management 4 52 23 8 3 10 140
2017 Procurement 11 56 11 10 5 7 26
2017 Real property 6 16 11 10 11 45 13
2017 Materiel management 0 87 6 0 0 7 11
2017 Information management 16 43 14 11 5 11 41
2017 Information technology 5 55 12 16 3 8 86
2017 Data sciences 5 60 4 14 5 12 18
2017 Policy 5 44 25 11 4 11 159
2017 Project management 2 59 15 9 7 9 75
2017 Other services to the public 4 58 17 6 2 14 50
2017 None of the above 7 53 16 9 4 10 166

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 11 35 24 7 15 4 3 51 23 23
2017 Federal regulators 31 26 12 15 8 0 7 62 25 13
2017 Communications or public affairs 18 22 17 16 18 0 8 44 38 63
2017 Security 13 29 21 0 14 8 15 55 18 13
2017 Science and technology 12 25 17 17 19 2 8 41 40 805
2017 Library services 12 15 9 25 15 6 19 35 53 20
2017 Administration and operations 16 25 14 18 16 2 9 46 39 254
2017 Human resources 16 35 14 13 11 2 10 58 26 151
2017 Financial management 14 31 13 18 15 5 4 50 36 144
2017 Procurement 15 10 18 22 18 4 13 30 48 27
2017 Real property 9 15 21 36 15 0 5 25 53 14
2017 Materiel management 55 0 20 6 13 0 6 59 20 11
2017 Information management 10 21 16 21 19 5 9 36 45 41
2017 Information technology 23 20 22 12 10 4 8 50 26 88
2017 Data sciences 13 22 8 4 32 4 17 44 46 19
2017 Policy 13 28 12 15 22 2 8 46 41 162
2017 Project management 9 34 17 13 13 4 11 50 31 75
2017 Other services to the public 15 25 26 21 7 2 4 43 30 50
2017 None of the above 11 30 15 13 21 3 8 46 38 173

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Client contact centre 0 12 21 17 35 4 12 14 61 22
2017 Federal regulators 7 13 17 14 35 0 14 24 56 13
2017 Communications or public affairs 6 7 10 19 51 0 7 14 75 63
2017 Security 6 7 7 28 45 8 0 14 79 13
2017 Science and technology 3 12 13 20 41 3 8 17 69 805
2017 Library services 0 6 21 14 40 6 14 7 67 20
2017 Administration and operations 5 11 10 21 41 5 8 19 70 253
2017 Human resources 3 9 12 17 49 2 9 13 74 151
2017 Financial management 2 12 14 17 50 4 1 15 70 145
2017 Procurement 0 3 7 37 44 0 9 4 89 27
2017 Real property 0 0 26 36 39 0 0 0 74 14
2017 Materiel management 6 27 14 14 25 0 14 39 45 11
2017 Information management 10 9 16 14 42 2 7 21 61 41
2017 Information technology 4 8 13 31 31 8 4 14 71 88
2017 Data sciences 13 5 4 0 57 4 17 22 72 19
2017 Policy 3 7 11 22 50 2 5 11 77 162
2017 Project management 1 13 20 21 39 6 0 15 64 75
2017 Other services to the public 2 13 14 15 49 2 6 16 69 50
2017 None of the above 5 16 16 15 39 4 6 23 59 173
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