2017 Public Service Employee Survey Results for Statistics Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 41 4 6 2 0 1 87 9 175
2017 Non-shift worker 37 45 4 10 4 0 0 82 14 4035
2014 Shift worker 34 50 7 8 2 0 0 83 10 168
2014 Non-shift worker 38 46 5 9 3 0 0 84 12 3756
2011 Shift worker 43 40 7 7 2 0 0 83 9 252
2011 Non-shift worker 48 41 3 6 2 0 0 89 8 4194
2008 Shift worker 51 40 3 4 2 0 0 91 6 249
2008 Non-shift worker 52 38 3 5 2 0 0 90 7 4584

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 61 25 6 6 1 1 0 87 7 174
2017 Non-shift worker 69 22 4 3 1 0 0 92 4 4038
2014 Shift worker 59 31 3 6 1 0 0 89 7 168
2014 Non-shift worker 69 22 4 2 1 0 1 92 4 3757
2011 Shift worker 62 27 4 4 2 0 1 89 6 250
2011 Non-shift worker 72 20 3 2 1 0 0 93 3 4183
2008 Shift worker 59 26 4 8 2 0 1 86 9 250
2008 Non-shift worker 73 19 3 3 1 0 0 92 4 4573

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 22 9 13 3 0 0 76 16 174
2017 Non-shift worker 60 23 6 8 3 0 0 83 11 4036
2014 Shift worker 49 28 9 11 3 0 0 77 14 168
2014 Non-shift worker 56 25 7 9 3 0 0 81 12 3756
2011 Shift worker 50 23 8 11 2 0 5 78 14 252
2011 Non-shift worker 57 23 7 9 3 0 0 81 12 4189
2008 Shift worker 51 24 11 10 4 0 0 76 13 250
2008 Non-shift worker 60 21 6 9 3 0 0 82 12 4577

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 37 9 5 3 0 0 84 8 175
2017 Non-shift worker 42 36 8 9 5 0 0 78 14 4036
2014 Shift worker 39 43 8 6 4 0 0 82 10 168
2014 Non-shift worker 46 35 7 7 3 0 0 82 11 3754
2011 Shift worker 41 41 8 6 3 1 0 82 10 250
2011 Non-shift worker 46 38 7 6 2 0 0 85 8 4177

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 40 8 14 6 0 2 71 20 175
2017 Non-shift worker 31 41 11 11 5 0 1 73 16 4035
2014 Shift worker 27 44 11 11 6 1 0 72 17 168
2014 Non-shift worker 31 41 13 10 4 0 1 73 15 3751
2011 Shift worker 28 38 14 9 8 0 3 69 17 252
2011 Non-shift worker 33 40 13 8 4 0 2 75 12 4186
2008 Shift worker 29 40 12 13 4 0 1 71 17 250
2008 Non-shift worker 31 41 14 9 4 0 2 73 13 4582

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 39 16 8 3 0 0 73 11 175
2017 Non-shift worker 40 41 9 7 3 0 0 81 10 4035
2014 Shift worker 22 52 13 9 2 0 1 75 11 167
2014 Non-shift worker 34 43 13 7 3 0 0 77 10 3758
2011 Shift worker 32 37 20 6 5 0 0 69 11 252
2011 Non-shift worker 39 41 11 6 3 0 0 79 9 4187
2008 Shift worker 28 44 15 8 3 1 1 73 12 250
2008 Non-shift worker 36 41 11 7 4 0 0 77 12 4580

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 39 11 6 5 0 0 79 10 175
2017 Non-shift worker 44 40 7 6 2 0 0 84 8 4032
2014 Shift worker 29 48 12 8 2 1 0 78 10 168
2014 Non-shift worker 39 43 9 7 3 0 0 82 9 3755
2011 Shift worker 27 44 17 8 3 0 1 72 11 250
2011 Non-shift worker 41 42 9 5 3 0 0 83 9 4187
2008 Shift worker 28 46 11 9 5 0 0 74 14 251
2008 Non-shift worker 38 44 8 6 4 0 0 82 10 4583

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 36 7 5 1 0 0 87 6 173
2017 Non-shift worker 53 34 7 4 1 0 0 87 6 4029
2014 Shift worker 37 47 11 4 1 1 0 85 4 168
2014 Non-shift worker 48 37 9 4 1 1 0 86 5 3754

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 33 12 7 5 0 1 76 12 175
2017 Non-shift worker 49 32 9 6 3 0 1 82 9 4034
2014 Shift worker 39 34 13 4 5 2 3 77 9 167
2014 Non-shift worker 45 34 10 5 3 1 1 81 8 3753
2011 Shift worker 34 39 12 6 5 0 3 76 11 252
2011 Non-shift worker 48 34 9 4 3 1 1 84 7 4190

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 26 8 8 7 5 16 72 19 174
2017 Non-shift worker 27 21 13 10 9 3 16 61 23 4032
2014 Shift worker 25 23 15 6 8 1 22 62 18 168
2014 Non-shift worker 26 23 13 9 8 3 17 61 22 3754
2011 Shift worker 30 21 14 8 7 1 18 64 19 252
2011 Non-shift worker 28 21 12 11 9 3 17 61 24 4195
2008 Shift worker 31 22 10 7 8 2 20 68 20 250
2008 Non-shift worker 30 22 11 11 9 3 14 63 24 4579

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 48 11 6 2 1 0 80 8 174
2017 Non-shift worker 35 45 10 6 3 0 0 81 9 4033
2014 Shift worker 27 49 17 3 3 1 0 76 7 168
2014 Non-shift worker 30 47 12 8 3 0 0 77 11 3759
2011 Shift worker 32 41 17 9 2 0 0 73 11 251
2011 Non-shift worker 35 43 12 6 3 0 0 78 10 4185
2008 Shift worker 34 43 15 8 1 0 0 77 9 250
2008 Non-shift worker 35 42 12 7 4 0 0 77 11 4556

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 37 16 10 6 0 1 68 16 174
2017 Non-shift worker 32 38 13 10 6 0 0 71 16 4032
2014 Shift worker 30 39 15 10 5 0 1 70 15 168
2014 Non-shift worker 27 40 16 10 5 0 0 68 16 3757
2011 Shift worker 29 37 13 13 6 1 0 67 20 251
2011 Non-shift worker 26 43 15 10 5 1 0 70 15 4191

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 53 8 5 4 0 0 83 9 174
2017 Non-shift worker 36 43 10 8 3 0 0 79 11 4030

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 45 6 3 2 1 0 88 6 174
2017 Non-shift worker 47 41 7 3 2 0 0 87 5 4027
2014 Shift worker 44 43 8 4 1 1 1 87 5 168
2014 Non-shift worker 44 42 9 3 1 0 0 87 4 3756
2011 Shift worker 38 44 10 5 2 1 0 83 6 252
2011 Non-shift worker 43 43 9 3 1 1 0 87 5 4192
2008 Shift worker 52 36 10 2 0 0 0 88 2 250
2008 Non-shift worker 46 40 8 4 2 1 0 86 6 4575

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 46 13 6 5 1 0 76 11 173
2017 Non-shift worker 35 40 12 8 5 0 0 74 13 4028

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 42 11 3 2 0 0 84 5 174
2017 Non-shift worker 51 37 8 3 1 0 0 88 4 4033
2014 Shift worker 52 36 11 2 0 0 0 88 2 168
2014 Non-shift worker 55 33 9 2 1 0 0 89 3 3754
2011 Shift worker 48 33 14 3 1 0 0 82 4 252
2011 Non-shift worker 56 33 7 2 1 0 0 90 3 4190

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 40 13 10 7 0 1 70 17 174
2017 Non-shift worker 37 41 10 8 4 0 0 78 12 4033
2014 Shift worker 20 46 17 13 3 0 2 67 16 168
2014 Non-shift worker 28 44 13 10 4 0 0 73 14 3756
2011 Shift worker 26 40 14 7 7 2 4 70 15 249
2011 Non-shift worker 32 43 12 8 4 0 0 76 12 4186

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 32 17 6 6 1 0 70 12 173
2017 Non-shift worker 42 37 11 6 4 0 0 79 10 4026
2014 Shift worker 29 45 13 9 3 0 1 75 12 168
2014 Non-shift worker 36 39 13 8 3 0 0 76 11 3755

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 35 16 6 3 0 1 74 9 173
2017 Non-shift worker 39 39 11 6 3 0 1 79 10 4027
2014 Shift worker 33 43 15 5 1 1 1 79 7 168
2014 Non-shift worker 34 41 14 7 3 1 0 75 10 3758
2011 Shift worker 38 43 11 3 2 3 0 84 5 251
2011 Non-shift worker 39 41 11 5 2 1 1 82 7 4184

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 42 11 5 2 1 0 82 6 174
2017 Non-shift worker 43 40 9 5 3 0 0 83 7 4029
2014 Shift worker 37 46 12 3 2 1 1 83 5 168
2014 Non-shift worker 37 43 12 6 2 0 0 80 8 3756
2011 Shift worker 40 37 14 7 1 0 0 77 9 252
2011 Non-shift worker 40 44 9 4 2 0 0 84 7 4198
2008 Shift worker 39 45 8 6 1 0 0 84 8 250
2008 Non-shift worker 41 42 9 5 3 0 0 84 8 4572

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 59 28 8 3 1 1 1 88 4 175
2017 Non-shift worker 45 35 11 5 3 0 1 80 8 4041
2014 Shift worker 47 32 15 5 2 0 0 79 7 168
2014 Non-shift worker 45 35 13 5 3 0 0 80 8 3759
2011 Shift worker 42 33 16 5 3 0 0 76 8 252
2011 Non-shift worker 39 37 15 6 3 0 0 76 9 4192
2008 Shift worker 38 39 13 4 3 0 2 80 7 250
2008 Non-shift worker 37 37 16 6 3 0 1 75 9 4579

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 3 20 28 25 16 4 4 44 25 173
2017 Non-shift worker 7 18 36 23 12 1 3 37 26 4014
2014 Shift worker 7 25 28 23 10 2 5 35 34 168
2014 Non-shift worker 6 21 38 23 9 1 2 33 27 3749
2011 Shift worker 9 23 29 20 10 2 8 33 36 251
2011 Non-shift worker 7 21 36 21 10 1 3 33 30 4187
2008 Shift worker 6 23 33 25 6 2 5 33 31 250
2008 Non-shift worker 5 19 36 24 11 1 3 37 25 4577

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 7 24 21 27 6 9 56 15 172
2017 Non-shift worker 4 9 24 31 23 3 6 59 15 4000
2014 Shift worker 5 8 32 21 20 8 6 48 15 168
2014 Non-shift worker 4 12 28 30 17 4 4 51 18 3737
2011 Shift worker 8 14 21 24 19 4 10 50 26 249
2011 Non-shift worker 6 14 25 29 19 3 5 52 21 4179
2008 Shift worker 4 12 19 29 24 5 7 60 18 250
2008 Non-shift worker 4 10 21 32 25 3 5 62 15 4564

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 16 35 16 17 3 7 36 25 173
2017 Non-shift worker 8 18 31 21 13 3 6 37 29 4005
2014 Shift worker 11 17 37 15 13 3 5 30 30 167
2014 Non-shift worker 12 23 31 18 10 2 4 30 37 3745
2011 Shift worker 11 19 29 15 13 4 9 32 35 249
2011 Non-shift worker 12 21 30 18 11 3 5 32 35 4182
2008 Shift worker 5 18 32 23 10 4 8 37 26 250
2008 Non-shift worker 8 17 31 23 13 3 4 39 27 4571

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 2 6 23 34 27 1 6 65 9 171
2017 Non-shift worker 4 11 31 30 19 1 4 51 16 3997
2014 Shift worker 4 6 29 27 27 2 4 58 11 168
2014 Non-shift worker 4 13 33 31 16 1 3 49 17 3736
2011 Shift worker 4 10 27 29 18 3 9 53 16 251
2011 Non-shift worker 4 12 32 30 16 1 4 49 17 4176
2008 Shift worker 2 10 29 31 22 2 6 56 12 250
2008 Non-shift worker 4 11 32 31 18 1 3 51 15 4576

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 9 28 19 27 2 9 50 18 171
2017 Non-shift worker 10 20 28 19 16 2 5 38 32 4008
2014 Shift worker 9 15 26 20 21 3 6 45 26 168
2014 Non-shift worker 12 23 30 17 11 2 4 30 38 3745
2011 Shift worker 7 15 21 26 18 2 12 50 26 248
2011 Non-shift worker 11 21 30 19 13 2 5 35 34 4180
2008 Shift worker 5 13 26 28 20 2 6 52 19 249
2008 Non-shift worker 10 21 28 21 16 1 4 38 33 4566

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 11 20 27 19 6 8 53 23 172
2017 Non-shift worker 7 14 28 24 17 4 6 46 24 4004
2014 Shift worker 4 12 29 25 16 7 7 47 19 168
2014 Non-shift worker 6 15 28 26 16 4 5 46 23 3745
2011 Shift worker 7 18 20 20 16 7 12 44 31 249
2011 Non-shift worker 7 16 28 23 14 4 7 43 26 4174
2008 Shift worker 12 16 22 21 15 7 5 42 33 249
2008 Non-shift worker 9 19 28 21 14 3 6 38 31 4572

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 12 31 21 21 4 7 47 18 173
2017 Non-shift worker 9 17 33 20 13 4 5 36 29 4013
2014 Shift worker 9 10 33 19 17 5 6 41 21 168
2014 Non-shift worker 9 20 33 20 11 4 4 33 31 3751
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 54 29 6 6 3 0 2 84 9 174
2017 Non-shift worker 65 21 5 5 2 0 1 87 8 4035
2014 Shift worker 58 23 7 8 4 0 1 81 12 168
2014 Non-shift worker 66 20 5 5 2 0 1 87 8 3758
2011 Shift worker 52 21 8 11 4 0 5 76 16 250
2011 Non-shift worker 62 22 6 6 2 0 1 85 9 4180
2008 Shift worker 50 20 7 10 5 1 7 76 16 249
2008 Non-shift worker 63 20 5 6 4 0 2 84 10 4574

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 34 13 8 5 4 4 71 14 173
2017 Non-shift worker 34 30 11 6 4 6 8 75 12 4035
2014 Shift worker 28 29 14 9 4 12 4 67 15 168
2014 Non-shift worker 37 31 12 6 4 5 5 76 11 3757

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 31 9 5 4 0 0 81 9 174
2017 Non-shift worker 53 29 7 6 4 1 0 83 10 4036
2014 Shift worker 42 36 8 8 4 1 1 79 12 168
2014 Non-shift worker 53 30 8 5 3 1 0 84 9 3760

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 41 13 10 5 1 1 72 15 174
2017 Non-shift worker 38 36 11 8 4 2 1 76 13 4031
2014 Shift worker 30 43 13 8 2 3 0 76 11 167
2014 Non-shift worker 33 42 11 8 3 3 1 77 12 3757
2011 Shift worker 28 35 11 12 6 5 3 68 20 251
2011 Non-shift worker 32 39 12 9 5 3 1 73 14 4192
2008 Shift worker 29 38 13 6 5 5 3 73 13 252
2008 Non-shift worker 31 37 12 10 5 3 2 72 16 4574

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 30 15 12 4 12 2 64 19 174
2017 Non-shift worker 31 27 13 9 6 12 2 67 18 4034
2014 Shift worker 25 35 17 6 3 12 3 70 10 167
2014 Non-shift worker 30 30 14 8 5 11 2 69 15 3756
2011 Shift worker 24 30 14 10 9 11 3 63 21 252
2011 Non-shift worker 30 27 14 8 7 11 2 66 18 4186
2008 Shift worker 26 29 16 9 4 12 4 66 16 252
2008 Non-shift worker 31 28 14 8 7 11 2 67 17 4574

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 26 17 10 9 17 5 55 24 174
2017 Non-shift worker 17 25 15 11 6 21 5 56 23 4034
2014 Shift worker 13 23 20 16 4 21 3 48 27 167
2014 Non-shift worker 16 26 18 12 6 18 5 54 23 3756

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 36 7 5 2 0 0 86 7 174
2017 Non-shift worker 55 32 6 4 2 0 0 88 6 4031
2014 Shift worker 47 39 9 3 2 1 0 86 5 167
2014 Non-shift worker 53 35 6 4 1 0 0 88 6 3757
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 33 7 8 4 1 0 81 12 174
2017 Non-shift worker 46 35 9 6 3 0 0 81 9 4032
2014 Shift worker 43 37 15 2 2 0 2 82 3 168
2014 Non-shift worker 45 37 9 6 3 0 0 82 9 3762
2011 Shift worker 39 38 10 7 4 0 1 79 11 252
2011 Non-shift worker 41 36 11 6 4 1 1 78 10 4188
2008 Shift worker 36 36 9 9 8 0 2 74 17 252
2008 Non-shift worker 36 36 12 9 6 0 1 73 15 4579

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 33 6 6 2 2 0 85 9 175
2017 Non-shift worker 55 28 9 4 3 2 1 84 7 4032
2014 Shift worker 52 34 7 3 2 1 1 88 5 168
2014 Non-shift worker 53 30 9 4 2 2 1 85 6 3761
2011 Shift worker 46 33 12 4 2 2 1 82 6 251
2011 Non-shift worker 49 30 10 5 3 3 1 82 8 4191
2008 Shift worker 43 35 8 5 5 2 2 82 10 252
2008 Non-shift worker 47 29 11 6 4 3 1 78 10 4581

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 49 32 7 5 6 0 0 82 12 174
2017 Non-shift worker 51 31 8 6 3 1 0 83 9 4033
2014 Shift worker 49 37 10 3 2 1 0 86 4 168
2014 Non-shift worker 48 34 8 5 3 1 0 83 9 3760
2011 Shift worker 47 36 8 6 4 0 0 82 10 252
2011 Non-shift worker 46 33 9 7 4 1 0 80 11 4184
2008 Shift worker 44 34 9 6 6 0 1 79 12 251
2008 Non-shift worker 43 32 10 8 5 1 0 77 13 4582

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 78 14 4 2 1 0 1 93 3 174
2017 Non-shift worker 81 12 3 2 1 0 0 94 3 4029
2014 Shift worker 76 15 3 4 2 0 1 91 6 168
2014 Non-shift worker 81 13 2 2 1 0 1 94 3 3759
2011 Shift worker 71 21 0 5 2 0 1 93 7 252
2011 Non-shift worker 80 13 3 2 1 0 1 93 4 4190
2008 Shift worker 75 11 3 6 3 0 2 88 9 252
2008 Non-shift worker 82 10 3 3 2 0 1 93 5 4571

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 23 7 3 5 1 9 84 9 174
2017 Non-shift worker 63 21 5 3 2 3 4 90 5 4025
2014 Shift worker 56 24 6 2 7 2 5 85 9 168
2014 Non-shift worker 60 22 5 3 2 3 5 89 5 3759
2011 Shift worker 46 22 8 5 7 2 10 77 14 252
2011 Non-shift worker 57 25 6 4 2 2 4 87 7 4190

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 29 6 2 5 1 1 87 7 175
2017 Non-shift worker 62 25 6 3 3 1 0 87 6 4027

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 28 12 3 2 2 0 82 6 174
2017 Non-shift worker 61 23 8 3 3 1 0 86 6 4033

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 30 10 4 5 1 0 81 9 174
2017 Non-shift worker 57 27 8 5 3 0 0 84 8 4024
2014 Shift worker 54 34 6 3 2 0 1 89 5 167
2014 Non-shift worker 55 29 7 5 3 0 0 85 8 3759
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 49 7 11 7 3 0 74 18 39
2017 Non-shift worker 31 34 11 7 2 4 11 76 11 1501
2014 Shift worker 18 46 19 6 6 4 2 68 12 54
2014 Non-shift worker 29 35 14 7 2 4 9 74 10 1351

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 36 9 4 3 9 0 82 8 173
2017 Non-shift worker 38 32 12 6 3 8 0 77 10 4033
2014 Shift worker 30 38 14 6 3 8 1 75 9 168
2014 Non-shift worker 33 35 13 5 2 11 1 77 8 3758
2011 Shift worker 24 34 16 6 4 14 2 69 11 251
2011 Non-shift worker 29 31 18 6 4 12 1 69 11 4180

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 38 10 3 4 3 0 82 8 174
2017 Non-shift worker 34 35 15 9 5 3 0 71 14 4031
2014 Shift worker 28 39 14 7 7 4 1 71 14 168
2014 Non-shift worker 29 36 17 10 4 4 0 67 15 3757
2011 Shift worker 30 34 13 9 6 7 1 70 16 252
2011 Non-shift worker 25 36 18 10 6 4 0 64 17 4174
2008 Shift worker 34 36 14 6 5 3 2 74 11 252
2008 Non-shift worker 29 37 17 8 5 4 0 69 14 4580

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 37 12 8 3 9 0 74 12 174
2017 Non-shift worker 24 35 17 11 5 7 0 64 17 4024
2014 Shift worker 22 41 14 8 5 9 1 70 14 167
2014 Non-shift worker 21 33 20 11 4 10 0 60 17 3755
2011 Shift worker 19 35 18 7 7 13 1 63 16 252
2011 Non-shift worker 16 36 20 12 5 10 0 58 20 4190
2008 Shift worker 19 41 16 6 5 12 2 69 12 250
2008 Non-shift worker 16 38 19 11 5 10 1 61 18 4572

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 37 14 10 3 8 0 71 13 175
2017 Non-shift worker 30 32 14 11 7 6 0 67 18 4035
2014 Shift worker 27 37 16 6 6 6 1 69 14 168
2014 Non-shift worker 26 33 18 10 6 7 0 63 17 3757
2011 Shift worker 24 33 17 9 7 10 1 63 17 252
2011 Non-shift worker 25 37 16 9 6 7 0 67 16 4186
2008 Shift worker 24 33 16 7 5 14 2 68 14 250
2008 Non-shift worker 24 37 16 9 6 8 0 66 16 4575

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 38 11 7 6 4 1 75 13 174
2017 Non-shift worker 24 36 15 14 7 4 0 63 22 4030
2014 Shift worker 24 45 18 6 4 3 0 71 11 167
2014 Non-shift worker 20 36 19 13 7 5 0 60 20 3755
2011 Shift worker 20 41 14 11 6 6 1 66 19 252
2011 Non-shift worker 18 38 17 15 7 4 0 59 23 4184
2008 Shift worker 24 45 12 8 5 6 0 74 13 250
2008 Non-shift worker 20 41 15 14 6 4 0 63 21 4581
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 42 11 5 1 2 0 84 6 174
2017 Non-shift worker 35 44 12 6 2 1 0 80 8 4028
2014 Shift worker 30 46 14 5 3 3 0 78 8 168
2014 Non-shift worker 33 43 14 6 2 2 0 78 8 3760
2011 Shift worker 24 41 22 6 3 4 0 68 10 251
2011 Non-shift worker 29 42 15 7 3 3 0 74 11 4176

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 43 10 2 2 3 0 85 5 175
2017 Non-shift worker 43 39 10 2 1 4 0 87 3 4022
2014 Shift worker 34 43 14 3 1 5 1 81 4 168
2014 Non-shift worker 40 42 10 2 1 5 0 87 3 3752
2011 Shift worker 33 38 14 4 2 8 0 78 6 251
2011 Non-shift worker 38 39 12 3 1 6 1 83 4 4175

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 37 9 9 5 3 3 75 15 174
2017 Non-shift worker 38 37 11 6 3 3 1 78 10 4024
2014 Shift worker 32 37 14 11 2 3 1 72 13 168
2014 Non-shift worker 37 39 11 5 3 4 1 80 9 3761
2011 Shift worker 33 35 13 6 2 9 1 76 9 250
2011 Non-shift worker 39 36 10 7 3 4 2 79 10 4178
2008 Shift worker 30 31 10 14 6 5 3 67 22 252
2008 Non-shift worker 35 35 12 8 4 4 2 74 13 4585

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 37 15 11 6 9 2 64 19 175
2017 Non-shift worker 25 33 20 11 5 6 1 62 16 4020
2014 Shift worker 19 33 28 7 5 6 2 57 13 168
2014 Non-shift worker 21 32 21 10 5 9 2 59 17 3759
2011 Shift worker 14 30 23 10 6 13 3 53 20 252
2011 Non-shift worker 20 34 22 9 5 9 2 60 16 4176

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 32 15 9 10 10 4 60 22 175
2017 Non-shift worker 17 23 18 13 11 13 4 48 30 4028
2014 Shift worker 17 21 16 10 16 16 4 47 32 168
2014 Non-shift worker 14 23 19 14 12 14 4 45 32 3759
2011 Shift worker 19 18 19 13 8 16 7 48 28 247
2011 Non-shift worker 15 22 19 13 12 14 4 46 31 4184

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 46 29 10 7 3 2 3 80 10 174
2017 Non-shift worker 55 27 8 5 2 1 2 85 7 4027
2014 Shift worker 48 27 10 5 2 2 5 81 8 168
2014 Non-shift worker 55 27 9 5 2 1 1 84 7 3762

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 27 4 3 1 3 3 92 4 174
2017 Non-shift worker 66 23 5 3 1 2 1 92 3 4031
2014 Shift worker 57 26 8 3 1 2 3 88 4 168
2014 Non-shift worker 67 23 4 2 1 2 1 93 2 3761
2011 Shift worker 55 27 6 3 1 2 5 89 5 251
2011 Non-shift worker 68 21 5 2 1 1 2 92 3 4186
2008 Shift worker 58 26 7 5 1 2 2 87 6 251
2008 Non-shift worker 70 19 5 2 1 1 2 92 3 4582

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 36 12 7 8 5 0 71 17 175
2017 Non-shift worker 31 38 13 10 5 2 0 71 16 4022
2014 Shift worker 25 37 12 12 4 8 2 69 18 168
2014 Non-shift worker 29 37 16 11 5 2 1 68 16 3760
2011 Shift worker 25 30 19 10 9 3 3 59 20 252
2011 Non-shift worker 32 36 14 9 6 2 1 70 15 4185
2008 Shift worker 25 39 16 10 7 3 1 66 17 251
2008 Non-shift worker 32 39 14 9 5 2 0 72 14 4575

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 35 10 11 14 2 6 63 27 175
2017 Non-shift worker 28 31 13 13 12 2 2 61 26 4024
2014 Shift worker 22 30 14 14 12 3 6 57 28 168
2014 Non-shift worker 20 29 15 16 14 2 3 53 32 3762
2011 Shift worker 20 21 22 13 20 1 3 43 34 251
2011 Non-shift worker 20 29 15 16 16 2 2 51 34 4185
2008 Shift worker 24 33 14 13 9 5 3 61 23 250
2008 Non-shift worker 22 33 13 15 14 1 2 56 30 4570

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 38 18 5 5 6 1 69 11 174
2017 Non-shift worker 27 39 17 7 4 5 1 70 12 4027

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 35 9 3 3 3 0 84 7 175
2017 Non-shift worker 48 34 10 2 2 4 1 86 4 4025
2014 Shift worker 47 35 8 3 1 5 0 87 5 168
2014 Non-shift worker 51 34 8 2 1 4 0 88 3 3757

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 36 5 4 1 2 0 89 5 175
2017 Non-shift worker 49 36 9 3 1 2 0 86 4 4023
2014 Shift worker 48 35 10 2 2 3 0 86 4 168
2014 Non-shift worker 48 36 10 3 1 2 0 86 4 3759
2011 Shift worker 39 38 10 5 1 7 0 82 6 252
2011 Non-shift worker 40 40 11 4 2 3 0 83 6 4187

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 53 37 8 0 2 0 0 90 2 173
2017 Non-shift worker 55 33 7 2 2 0 0 89 4 4031
2014 Shift worker 51 34 10 2 2 1 0 86 4 168
2014 Non-shift worker 53 35 8 2 1 1 0 88 4 3759
2011 Shift worker 43 38 9 3 5 1 0 83 8 251
2011 Non-shift worker 46 38 10 4 2 1 0 84 6 4180
2008 Shift worker 43 39 11 2 3 1 1 84 5 251
2008 Non-shift worker 43 39 10 5 3 1 0 83 7 4581

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 36 12 4 1 2 0 82 6 175
2017 Non-shift worker 49 32 11 5 3 0 0 81 8 4028
2014 Shift worker 40 38 12 6 2 2 0 79 8 168
2014 Non-shift worker 39 37 14 6 2 0 0 77 9 3762
2011 Shift worker 37 35 17 6 4 0 1 73 10 252
2011 Non-shift worker 42 35 14 5 3 1 0 78 8 4182

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 41 12 3 1 1 0 84 4 174
2017 Non-shift worker 46 35 11 5 3 0 0 82 8 4029
2014 Shift worker 37 41 13 6 2 1 0 78 8 168
2014 Non-shift worker 38 39 14 6 2 0 0 77 9 3762
2011 Shift worker 36 37 16 6 4 0 1 74 10 252
2011 Non-shift worker 39 38 13 6 3 1 0 78 9 4176
2008 Shift worker 41 40 11 5 3 0 0 81 8 251
2008 Non-shift worker 42 38 10 6 3 0 0 81 9 4574

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 33 13 9 7 5 0 70 16 175
2017 Non-shift worker 41 25 15 9 5 4 0 70 14 4027
2014 Shift worker 31 29 19 10 6 5 0 63 17 168
2014 Non-shift worker 36 28 17 10 5 4 0 66 16 3762
2011 Shift worker 36 21 17 8 10 7 1 62 19 252
2011 Non-shift worker 39 26 15 9 6 5 1 69 15 4180
2008 Shift worker 27 27 24 10 7 4 1 57 18 251
2008 Non-shift worker 38 27 15 9 6 4 1 69 16 4572
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 28 38 34 174
2017 Non-shift worker 24 44 32 4035
2014 Shift worker 29 42 30 168
2014 Non-shift worker 23 43 34 3763
2011 Shift worker 29 40 30 251
2011 Non-shift worker 25 45 30 4193

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 8 33 19 2 25 13 48
2017 Non-shift worker 13 46 23 4 7 6 969
2014 Shift worker 10 31 30 13 9999 16 45
2014 Non-shift worker 14 46 22 8 9999 10 865
2011 Shift worker 5 26 26 8 9999 35 68
2011 Non-shift worker 18 42 24 5 9999 11 1024
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 10 90 175
2017 Non-shift worker 11 89 4031
2014 Shift worker 13 87 167
2014 Non-shift worker 11 89 3753

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 62 16
2017 Non-shift worker 41 456
2014 Shift worker 59 23
2014 Non-shift worker 48 413

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 51 16
2017 Non-shift worker 64 456
2014 Shift worker 28 23
2014 Non-shift worker 60 413

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 456
2014 Shift worker 21 23
2014 Non-shift worker 6 413

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2014 Shift worker 0 23
2014 Non-shift worker 0 413

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 456
2014 Shift worker 0 23
2014 Non-shift worker 2 413

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 456
2014 Non-shift worker 2 413

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 5 456
2014 Non-shift worker 5 413

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 34 458
2014 Shift worker 29 23
2014 Non-shift worker 31 414

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 16
2017 Non-shift worker 35 458
2014 Shift worker 29 23
2014 Non-shift worker 32 414

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 56 16
2017 Non-shift worker 41 458
2014 Shift worker 24 23
2014 Non-shift worker 37 414

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 33 458
2014 Shift worker 23 23
2014 Non-shift worker 42 414

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 458
2014 Non-shift worker 24 414

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 46 16
2017 Non-shift worker 52 458
2014 Shift worker 60 23
2014 Non-shift worker 60 414

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 37 16
2017 Non-shift worker 24 458
2014 Shift worker 46 23
2014 Non-shift worker 32 414

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2014 Shift worker 0 23
2014 Non-shift worker 2 414

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 458
2014 Non-shift worker 8 414

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 458
2014 Non-shift worker 11 414

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 45 16
2017 Non-shift worker 43 458
2014 Shift worker 36 23
2014 Non-shift worker 42 414

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 458
2014 Shift worker 25 23
2014 Non-shift worker 23 414

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 458
2014 Non-shift worker 13 414

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 73 16
2017 Non-shift worker 56 457
2014 Shift worker 50 23
2014 Non-shift worker 52 413

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 38 16
2017 Non-shift worker 27 457
2014 Shift worker 33 23
2014 Non-shift worker 29 413

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 457
2014 Non-shift worker 9 413

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 457
2014 Non-shift worker 9 413

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 457
2014 Non-shift worker 10 413

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 457
2014 Non-shift worker 3 413

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 16
2017 Non-shift worker 12 457
2014 Shift worker 20 23
2014 Non-shift worker 14 413

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 457
2014 Non-shift worker 13 413

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 26 457
2014 Shift worker 26 23
2014 Non-shift worker 27 413

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 436
2014 Non-shift worker 15 400

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 436
2014 Non-shift worker 20 400

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 9 436
2014 Shift worker 38 22
2014 Non-shift worker 12 400

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 436
2014 Shift worker 0 22
2014 Non-shift worker 10 400

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 436
2014 Non-shift worker 11 400

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 436
2014 Non-shift worker 11 400

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 18 436
2014 Non-shift worker 16 400

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 436
2014 Non-shift worker 9 400

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 436
2014 Non-shift worker 10 400

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 14
2017 Non-shift worker 27 436
2014 Non-shift worker 22 400

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 10 436
2014 Shift worker 0 22
2014 Non-shift worker 9 400

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 56 14
2017 Non-shift worker 44 436
2014 Shift worker 41 22
2014 Non-shift worker 43 400

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 1 436
2014 Shift worker 0 22

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 43 436
2014 Shift worker 38 22
2014 Non-shift worker 48 400

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 14
2017 Non-shift worker 1 436

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 436
2014 Non-shift worker 11 400

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 100 0 16
2017 Non-shift worker 95 5 459

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 24 11 2 3 24 12 75 9 175
2017 Non-shift worker 21 18 15 4 3 30 8 64 12 4025
2014 Shift worker 18 20 15 6 2 26 12 62 13 167
2014 Non-shift worker 18 18 15 4 3 32 10 63 11 3760

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 31 9 5 2 14 1 82 7 174
2017 Non-shift worker 38 33 12 3 2 9 1 81 6 4021
2014 Shift worker 30 34 14 5 1 13 2 76 7 167
2014 Non-shift worker 34 34 14 3 1 13 2 79 5 3758
2011 Shift worker 39 34 13 3 2 9 1 80 5 249
2011 Non-shift worker 45 36 9 3 2 5 0 86 5 4182
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 17 38 17 14 5 8 2 61 20 174
2017 Non-shift worker 26 50 11 6 2 2 3 80 9 4033
2014 Shift worker 17 41 16 14 2 4 5 64 18 168
2014 Non-shift worker 23 53 12 5 2 2 3 80 7 3761
2011 Shift worker 17 49 17 6 2 3 5 72 10 251
2011 Non-shift worker 25 53 11 5 2 1 3 81 7 4187
2008 Shift worker 19 39 16 11 5 7 3 64 18 252
2008 Non-shift worker 25 50 11 7 3 2 3 79 10 4586

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 8 25 19 8 5 29 6 52 19 175
2017 Non-shift worker 13 25 19 4 3 28 7 59 11 4025
2014 Shift worker 9 19 24 8 6 23 12 42 22 168
2014 Non-shift worker 10 24 22 6 3 26 9 54 13 3758
2011 Shift worker 12 24 20 5 4 25 10 55 15 252
2011 Non-shift worker 10 25 21 6 4 27 7 54 14 4175

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 32 39 7 1 1 18 2 89 2 174
2017 Non-shift worker 46 30 8 1 1 11 3 88 3 4031
2014 Shift worker 36 32 9 3 1 12 7 84 5 168
2014 Non-shift worker 41 33 10 1 1 11 3 86 2 3760
2011 Shift worker 35 32 8 4 2 13 6 83 7 252
2011 Non-shift worker 40 32 11 2 1 11 3 84 3 4186
2008 Shift worker 33 30 12 3 1 17 4 79 6 252
2008 Non-shift worker 40 33 9 2 1 11 3 86 4 4585

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 35 8 2 1 19 3 86 4 173
2017 Non-shift worker 39 31 10 2 1 14 3 84 4 4027
2014 Shift worker 30 30 13 3 1 15 7 77 6 168
2014 Non-shift worker 34 34 12 2 1 13 3 82 4 3756
2011 Shift worker 32 31 10 5 2 15 6 79 9 249
2011 Non-shift worker 35 32 13 3 1 13 3 80 5 4172
2008 Shift worker 34 34 11 4 2 11 4 81 7 252
2008 Non-shift worker 39 31 11 4 2 10 3 80 7 4583
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 7 93 175
2017 Non-shift worker 6 94 4020
2014 Shift worker 6 94 168
2014 Non-shift worker 4 96 3755

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 58 10
2017 Non-shift worker 33 227
2014 Shift worker 51 11
2014 Non-shift worker 36 163

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 74 10
2017 Non-shift worker 81 227
2014 Shift worker 85 11
2014 Non-shift worker 75 163

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 227
2014 Shift worker 0 11
2014 Non-shift worker 4 163

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 10
2017 Non-shift worker 0 227
2014 Shift worker 0 11
2014 Non-shift worker 0 163

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 227
2014 Shift worker 0 11
2014 Non-shift worker 6 163

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 227
2014 Shift worker 0 11
2014 Non-shift worker 11 163

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 19 225
2014 Non-shift worker 19 163

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 225
2014 Non-shift worker 17 163

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 225
2014 Non-shift worker 8 163

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 225
2014 Non-shift worker 4 163

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 24 225
2014 Non-shift worker 20 163

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Shift worker 48 10
2017 Non-shift worker 29 225
2014 Non-shift worker 20 163

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 10
2017 Non-shift worker 2 225
2014 Shift worker 0 11
2014 Non-shift worker 5 163

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 10

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 225
2014 Non-shift worker 4 163

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 225
2014 Non-shift worker 12 163

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 10

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 20 225
2014 Non-shift worker 19 163

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 10
2017 Non-shift worker 0 225
2014 Shift worker 0 11

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 18 225
2014 Non-shift worker 31 163

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 31 226
2014 Non-shift worker 32 163

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 226
2014 Non-shift worker 19 163

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 226
2014 Shift worker 0 11
2014 Non-shift worker 6 163

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 226
2014 Non-shift worker 10 163

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 10
2017 Non-shift worker 3 226
2014 Non-shift worker 5 163

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 226
2014 Non-shift worker 4 163

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 10
2017 Non-shift worker 7 226
2014 Non-shift worker 8 163

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 226
2014 Shift worker 0 11
2014 Non-shift worker 12 163

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 57 10
2017 Non-shift worker 57 226
2014 Shift worker 59 11
2014 Non-shift worker 47 163

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 222
2014 Non-shift worker 6 157

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 14 222
2014 Non-shift worker 14 157

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 222
2014 Non-shift worker 6 157

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 222
2014 Non-shift worker 5 157

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 5 222
2014 Non-shift worker 4 157

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 222
2014 Non-shift worker 9 157

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 12 222
2014 Non-shift worker 10 157

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 222
2014 Non-shift worker 6 157

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 22 222
2014 Non-shift worker 22 157

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 222
2014 Non-shift worker 6 157

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 45 222
2014 Non-shift worker 42 157

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 222

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 58 222
2014 Non-shift worker 59 157

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 10 222
2014 Non-shift worker 14 157

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 89 11 10
2017 Non-shift worker 96 4 228

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 22 8 3 2 31 8 79 8 174
2017 Non-shift worker 22 17 15 2 2 35 8 68 7 4027
2014 Shift worker 21 23 13 3 1 31 9 72 6 168
2014 Non-shift worker 19 18 14 2 1 37 8 68 5 3757

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 32 10 1 1 17 1 86 2 175
2017 Non-shift worker 41 31 11 2 2 12 2 83 4 4023
2014 Shift worker 32 38 13 1 2 13 2 81 3 168
2014 Non-shift worker 35 33 13 2 1 14 2 82 3 3757
2011 Shift worker 45 28 13 1 2 10 1 81 4 249
2011 Non-shift worker 46 36 9 2 1 6 0 87 3 4186
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 27 19 6 10 0 2 65 16 173
2017 Non-shift worker 40 27 16 8 6 0 2 69 15 4027

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 28 26 10 4 0 1 59 15 175
2017 Non-shift worker 21 31 25 13 8 0 1 52 22 4029

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 28 19 7 4 0 2 69 11 173
2017 Non-shift worker 29 31 21 11 5 0 2 62 17 4017

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 27 20 8 5 1 4 65 14 175
2017 Non-shift worker 25 26 22 14 8 1 3 53 23 4026

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 20 12 4 3 0 9 79 8 174
2017 Non-shift worker 47 24 10 5 3 1 10 80 9 4020

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 31 16 7 8 0 1 69 15 174
2017 Non-shift worker 33 32 20 9 6 0 1 65 15 4016

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 34 17 8 3 0 2 71 11 174
2017 Non-shift worker 32 34 20 8 4 1 2 67 13 4014

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 42 29 19 6 2 0 3 73 8 175
2017 Non-shift worker 26 35 20 11 6 1 1 63 17 4017

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 40 28 19 8 2 0 2 69 11 174
2017 Non-shift worker 32 33 19 9 5 0 2 66 15 4015

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 29 19 7 5 0 2 69 12 174
2017 Non-shift worker 34 34 18 8 4 1 2 69 13 4005

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 21 9 5 3 0 2 83 8 174
2017 Non-shift worker 55 23 11 5 3 0 2 80 8 4023

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 72 14 5 4 2 0 3 89 6 173
2017 Non-shift worker 76 11 4 2 3 1 4 91 5 4018

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 27 13 4 2 0 3 81 6 174
2017 Non-shift worker 61 23 8 3 2 0 3 87 5 4023

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 60 20 12 2 4 0 3 82 6 173
2017 Non-shift worker 63 18 8 4 4 0 3 84 8 4027

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 15 9 2 2 0 17 85 4 173
2017 Non-shift worker 56 15 5 2 1 0 21 90 4 4010

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 18 9 0 2 0 8 88 2 173
2017 Non-shift worker 71 13 4 1 1 0 9 94 2 4003

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 47 19 11 4 14 0 4 69 19 175
2017 Non-shift worker 70 15 5 3 3 1 4 89 6 4022

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 30 10 4 3 0 1 82 8 173
2017 Non-shift worker 51 29 12 4 2 0 2 81 7 4021

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 31 35 10 1 1 1 53 11 175
2017 Non-shift worker 14 34 35 11 5 0 1 49 16 4034

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 14 29 36 15 1 0 51 19 174
2017 Non-shift worker 6 16 38 26 13 0 1 39 22 4032

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 44 15 7 5 6 1 70 13 175
2017 Non-shift worker 25 43 16 7 4 6 0 72 11 4031

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 37 22 5 7 3 0 65 13 175
2017 Non-shift worker 25 42 16 9 5 3 0 70 14 4032
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 13 87 174
2017 Non-shift worker 13 87 4024
2014 Shift worker 11 89 168
2014 Non-shift worker 10 90 3754

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 78 22 22
2017 Non-shift worker 81 19 516
2014 Shift worker 81 19 18
2014 Non-shift worker 84 16 385

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 41 0 7 0 0 0 93 7 17
2017 Non-shift worker 50 36 4 5 5 0 0 86 9 420
2014 Shift worker 53 25 0 11 12 0 0 78 22 15
2014 Non-shift worker 54 33 5 6 2 1 0 87 8 322
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 41 22 13 8 6 8 2 46 54 175
2017 Non-shift worker 52 22 11 4 4 6 1 57 43 4038

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 84
2017 Non-shift worker 18 1609

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 84
2017 Non-shift worker 33 1609

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 84
2017 Non-shift worker 15 1609

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 25 84
2017 Non-shift worker 30 1609

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 1 84
2017 Non-shift worker 7 1609

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 84
2017 Non-shift worker 44 1609

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 8 70 8 5 6 3 79
2017 Non-shift worker 13 63 12 6 2 4 1570

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 16 27 16 18 6 4 13 52 29 85
2017 Non-shift worker 17 26 15 15 12 3 12 50 32 1635

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 27 15 16 6 4 21 50 30 85
2017 Non-shift worker 8 15 15 14 18 6 25 33 46 1632
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