2017 Public Service Employee Survey Results for Statistics Canada by Question 110. In what official language(s) do you provide services to the public?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 46 3 10 8 0 0 79 17 160
2017 Language of service - Both English and French 34 44 6 11 6 0 0 78 17 625
2014 Language of service - English only 38 41 4 14 3 0 0 79 17 151
2014 Language of service - Both English and French 37 44 5 10 3 0 0 81 13 565
2011 Language of service - English only 34 46 6 9 4 1 0 80 14 191
2011 Language of service - Both English and French 50 37 4 7 2 0 0 87 9 737
2008 Language of service - English only 41 44 3 9 3 0 0 85 12 242
2008 Language of service - Both English and French 50 40 3 5 1 0 0 91 6 1040

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 78 14 4 2 1 0 2 94 2 160
2017 Language of service - Both English and French 59 29 5 5 1 1 0 89 6 627
2014 Language of service - English only 79 15 1 2 1 1 1 97 3 151
2014 Language of service - Both English and French 58 32 5 4 1 0 1 90 5 563
2011 Language of service - English only 76 19 1 0 2 0 2 97 2 192
2011 Language of service - Both English and French 69 22 4 3 2 0 0 92 4 733
2008 Language of service - English only 80 14 2 1 2 0 0 95 3 242
2008 Language of service - Both English and French 66 24 4 4 1 0 0 90 6 1037

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 19 3 2 1 0 1 94 2 160
2017 Language of service - Both English and French 49 28 9 10 4 0 0 77 14 628
2014 Language of service - English only 71 20 4 3 1 0 2 92 4 151
2014 Language of service - Both English and French 47 29 9 11 3 0 0 76 15 563
2011 Language of service - English only 70 21 1 2 5 0 2 93 6 192
2011 Language of service - Both English and French 48 25 10 13 3 0 1 74 16 737
2008 Language of service - English only 79 13 2 4 2 0 0 93 6 242
2008 Language of service - Both English and French 51 22 9 13 4 0 0 74 17 1037

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 42 9 10 4 0 0 77 14 160
2017 Language of service - Both English and French 38 37 9 10 6 0 0 75 16 628
2014 Language of service - English only 49 28 4 12 7 0 0 77 19 150
2014 Language of service - Both English and French 43 39 8 8 2 0 0 82 10 562
2011 Language of service - English only 44 35 7 7 6 0 1 80 14 191
2011 Language of service - Both English and French 44 40 7 6 3 0 0 84 9 732

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 23 42 11 11 12 0 0 65 23 159
2017 Language of service - Both English and French 30 40 12 13 5 0 0 70 18 627
2014 Language of service - English only 24 48 11 12 5 0 0 72 17 151
2014 Language of service - Both English and French 30 43 14 9 4 0 1 74 13 563
2011 Language of service - English only 28 37 12 12 9 0 1 66 22 192
2011 Language of service - Both English and French 32 42 14 8 4 0 1 74 11 735
2008 Language of service - English only 22 45 14 12 7 0 0 68 19 242
2008 Language of service - Both English and French 29 43 14 9 3 0 2 73 12 1039

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 37 13 8 3 0 0 76 11 160
2017 Language of service - Both English and French 44 39 8 6 3 0 0 83 9 627
2014 Language of service - English only 37 42 12 5 3 0 1 79 8 151
2014 Language of service - Both English and French 36 44 12 6 1 0 0 80 8 565
2011 Language of service - English only 30 46 11 10 3 0 0 76 13 191
2011 Language of service - Both English and French 42 37 11 6 3 0 0 79 9 736
2008 Language of service - English only 28 36 16 11 8 0 1 65 20 242
2008 Language of service - Both English and French 38 42 11 6 3 0 0 80 9 1040

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 42 7 8 3 0 0 82 11 160
2017 Language of service - Both English and French 47 36 8 6 2 0 0 83 9 627
2014 Language of service - English only 39 36 12 9 4 0 1 76 12 151
2014 Language of service - Both English and French 41 44 8 5 1 1 0 85 6 564
2011 Language of service - English only 40 38 8 10 4 0 0 78 14 192
2011 Language of service - Both English and French 38 45 9 4 3 0 0 84 8 733
2008 Language of service - English only 29 45 8 9 9 0 0 74 18 241
2008 Language of service - Both English and French 41 42 8 5 3 0 0 83 9 1040

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 38 10 5 2 0 0 83 7 160
2017 Language of service - Both English and French 49 36 7 6 2 0 0 86 7 626
2014 Language of service - English only 50 31 12 5 1 1 0 82 6 151
2014 Language of service - Both English and French 44 39 10 3 2 1 0 84 5 563

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 35 10 6 7 0 1 77 13 160
2017 Language of service - Both English and French 42 34 10 8 5 0 1 77 13 627
2014 Language of service - English only 37 33 15 6 7 2 0 72 13 150
2014 Language of service - Both English and French 41 36 12 5 3 1 2 79 8 564
2011 Language of service - English only 38 36 10 8 8 0 1 74 16 192
2011 Language of service - Both English and French 43 36 10 5 3 1 2 81 9 738

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 26 9 9 17 4 14 56 32 160
2017 Language of service - Both English and French 31 23 11 11 10 2 12 62 24 626
2014 Language of service - English only 17 21 20 11 13 4 14 47 29 151
2014 Language of service - Both English and French 28 27 13 9 7 3 13 65 19 564
2011 Language of service - English only 23 16 15 16 15 4 11 46 36 192
2011 Language of service - Both English and French 25 22 12 10 10 3 18 60 25 738
2008 Language of service - English only 24 16 13 13 17 5 13 49 36 242
2008 Language of service - Both English and French 30 24 12 11 9 2 13 63 23 1038

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 42 13 5 3 0 0 79 8 159
2017 Language of service - Both English and French 40 44 8 5 2 0 0 84 8 625
2014 Language of service - English only 33 46 9 9 3 0 0 79 12 151
2014 Language of service - Both English and French 35 45 12 5 2 0 0 81 7 565
2011 Language of service - English only 32 45 10 8 6 0 0 76 13 192
2011 Language of service - Both English and French 36 43 11 8 3 0 0 79 10 736
2008 Language of service - English only 30 38 16 11 5 0 0 68 16 240
2008 Language of service - Both English and French 39 41 10 6 4 0 0 80 10 1034

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 41 12 12 9 0 0 67 21 159
2017 Language of service - Both English and French 33 36 14 10 7 0 0 69 17 625
2014 Language of service - English only 24 44 13 8 10 1 0 69 18 151
2014 Language of service - Both English and French 29 40 16 9 5 0 0 69 15 564
2011 Language of service - English only 20 39 12 14 14 0 0 59 28 191
2011 Language of service - Both English and French 29 39 15 10 6 0 0 69 16 738

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 32 43 12 10 2 0 0 75 12 158
2017 Language of service - Both English and French 35 48 8 8 2 0 0 83 10 625

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 41 10 1 2 0 0 87 3 159
2017 Language of service - Both English and French 48 41 5 3 3 0 0 90 5 624
2014 Language of service - English only 44 45 8 4 0 0 0 88 4 151
2014 Language of service - Both English and French 50 39 7 3 1 0 0 89 4 564
2011 Language of service - English only 43 39 8 7 3 0 0 82 9 191
2011 Language of service - Both English and French 47 39 8 3 2 1 0 86 5 737
2008 Language of service - English only 47 40 9 3 2 0 0 87 5 241
2008 Language of service - Both English and French 49 37 7 4 2 1 0 87 6 1040

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 42 14 7 8 0 0 70 15 159
2017 Language of service - Both English and French 33 38 14 9 5 0 0 72 14 623

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 57 33 9 0 1 0 0 90 1 160
2017 Language of service - Both English and French 54 36 6 3 1 0 0 91 4 625
2014 Language of service - English only 60 33 6 1 0 0 0 93 1 151
2014 Language of service - Both English and French 61 30 6 2 1 0 0 91 2 564
2011 Language of service - English only 61 28 5 4 2 0 0 89 6 192
2011 Language of service - Both English and French 58 34 6 1 1 0 0 92 2 736

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 28 46 10 11 4 0 0 74 16 160
2017 Language of service - Both English and French 35 41 11 8 5 0 0 76 13 625
2014 Language of service - English only 24 42 16 10 7 1 0 67 18 151
2014 Language of service - Both English and French 29 44 13 11 2 0 1 74 14 565
2011 Language of service - English only 24 46 12 9 8 0 1 71 17 192
2011 Language of service - Both English and French 31 41 14 7 5 1 1 73 13 737

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 39 11 6 4 0 0 79 10 158
2017 Language of service - Both English and French 40 37 11 7 5 0 0 77 12 624
2014 Language of service - English only 33 34 17 8 6 1 1 68 14 151
2014 Language of service - Both English and French 36 40 13 7 3 0 1 76 11 565

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 37 16 7 5 0 0 73 11 159
2017 Language of service - Both English and French 38 40 13 7 3 0 0 78 10 625
2014 Language of service - English only 27 46 10 12 4 1 1 74 16 151
2014 Language of service - Both English and French 38 37 15 7 2 0 0 76 9 565
2011 Language of service - English only 36 37 10 9 5 1 2 75 14 191
2011 Language of service - Both English and French 39 44 9 5 2 1 0 84 7 735

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 38 11 5 1 0 0 83 6 159
2017 Language of service - Both English and French 44 41 9 4 2 0 0 86 6 624
2014 Language of service - English only 42 38 12 7 1 0 0 80 8 151
2014 Language of service - Both English and French 42 44 9 4 1 0 0 86 6 563
2011 Language of service - English only 34 46 10 8 2 0 0 80 10 192
2011 Language of service - Both English and French 40 42 9 6 1 0 0 83 8 736
2008 Language of service - English only 33 41 12 9 4 0 0 75 13 240
2008 Language of service - Both English and French 43 43 8 4 2 0 0 85 6 1039

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 37 12 7 1 0 0 80 8 160
2017 Language of service - Both English and French 37 37 13 6 6 0 1 75 12 628
2014 Language of service - English only 44 34 14 5 3 0 0 78 8 151
2014 Language of service - Both English and French 41 35 14 6 3 0 1 77 9 565
2011 Language of service - English only 39 27 20 7 6 0 0 67 13 192
2011 Language of service - Both English and French 36 37 16 7 5 0 0 73 12 737
2008 Language of service - English only 39 31 19 7 3 0 1 70 10 242
2008 Language of service - Both English and French 34 37 16 9 4 0 0 71 13 1039

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 15 41 19 13 3 2 34 23 160
2017 Language of service - Both English and French 7 22 33 22 12 1 2 35 31 622
2014 Language of service - English only 8 18 39 24 9 1 2 34 27 150
2014 Language of service - Both English and French 6 22 36 22 11 1 2 35 28 565
2011 Language of service - English only 7 23 34 20 12 1 4 33 31 192
2011 Language of service - Both English and French 9 24 31 22 11 1 3 34 34 735
2008 Language of service - English only 5 20 38 24 10 1 2 35 26 241
2008 Language of service - Both English and French 7 22 36 23 9 1 2 33 30 1040

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 6 14 24 32 17 3 4 53 21 159
2017 Language of service - Both English and French 4 11 27 30 22 3 2 55 16 620
2014 Language of service - English only 8 17 19 33 15 4 3 53 27 150
2014 Language of service - Both English and French 5 12 32 26 19 3 3 47 19 562
2011 Language of service - English only 9 15 23 26 19 4 5 49 26 192
2011 Language of service - Both English and French 7 17 27 26 15 3 5 45 26 733
2008 Language of service - English only 5 17 25 31 16 2 4 50 24 241
2008 Language of service - Both English and French 5 13 24 30 21 3 4 54 20 1037

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 7 15 35 23 13 4 3 39 24 160
2017 Language of service - Both English and French 11 22 30 20 12 2 4 34 34 620
2014 Language of service - English only 14 16 30 20 15 1 3 37 32 151
2014 Language of service - Both English and French 15 24 34 12 11 1 3 24 41 564
2011 Language of service - English only 11 17 31 18 14 4 5 36 30 191
2011 Language of service - Both English and French 16 25 30 13 10 2 4 24 43 736
2008 Language of service - English only 8 21 30 24 10 3 4 36 31 241
2008 Language of service - Both English and French 10 21 33 20 11 2 4 32 33 1037

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 2 9 33 31 22 1 2 54 12 160
2017 Language of service - Both English and French 4 14 33 29 17 1 2 48 18 617
2014 Language of service - English only 4 6 27 38 21 1 4 62 11 149
2014 Language of service - Both English and French 4 13 34 29 16 2 2 47 17 563
2011 Language of service - English only 2 13 31 26 20 1 6 50 17 192
2011 Language of service - Both English and French 5 14 34 28 15 1 4 45 19 731
2008 Language of service - English only 5 10 25 35 22 0 4 59 15 241
2008 Language of service - Both English and French 4 13 35 30 14 1 3 46 18 1039

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 17 28 21 16 2 3 39 31 159
2017 Language of service - Both English and French 11 23 27 20 14 1 3 35 36 620
2014 Language of service - English only 19 18 23 23 13 1 3 37 38 151
2014 Language of service - Both English and French 12 26 30 15 13 2 2 29 40 564
2011 Language of service - English only 12 25 26 16 15 1 5 33 40 192
2011 Language of service - Both English and French 13 24 27 19 11 1 5 32 39 733
2008 Language of service - English only 14 21 23 24 13 1 3 39 37 241
2008 Language of service - Both English and French 11 25 27 19 13 1 3 34 38 1037

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 9 15 23 29 16 5 3 49 27 160
2017 Language of service - Both English and French 10 17 26 25 14 3 4 42 30 624
2014 Language of service - English only 6 12 27 27 20 4 4 52 20 151
2014 Language of service - Both English and French 7 18 28 24 16 4 4 43 27 562
2011 Language of service - English only 8 16 27 24 13 2 10 42 27 192
2011 Language of service - Both English and French 10 18 28 21 12 3 8 37 31 734
2008 Language of service - English only 11 21 26 25 10 3 4 38 34 240
2008 Language of service - Both English and French 13 27 27 17 10 3 4 29 43 1039

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 17 36 16 16 3 2 34 28 160
2017 Language of service - Both English and French 11 20 32 20 13 2 3 34 32 622
2014 Language of service - English only 10 20 23 25 16 3 2 43 33 151
2014 Language of service - Both English and French 11 20 31 19 12 3 4 33 33 565
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 79 15 1 2 1 0 2 95 4 160
2017 Language of service - Both English and French 58 25 6 7 3 0 1 84 10 624
2014 Language of service - English only 74 17 2 1 1 0 5 97 1 151
2014 Language of service - Both English and French 58 24 6 7 4 0 1 82 11 565
2011 Language of service - English only 70 18 4 2 1 0 5 93 3 190
2011 Language of service - Both English and French 55 23 7 9 3 0 2 80 13 735
2008 Language of service - English only 69 20 4 1 3 0 3 92 4 238
2008 Language of service - Both English and French 59 19 7 9 5 0 2 79 14 1036

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 26 11 12 9 6 3 65 23 160
2017 Language of service - Both English and French 34 33 12 8 4 5 4 73 14 624
2014 Language of service - English only 35 24 12 8 10 5 5 66 21 151
2014 Language of service - Both English and French 37 30 15 6 4 4 4 73 11 564

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 43 29 9 10 8 1 0 73 18 160
2017 Language of service - Both English and French 51 33 7 6 3 1 0 84 9 627
2014 Language of service - English only 48 27 8 7 8 1 0 76 15 151
2014 Language of service - Both English and French 51 30 9 4 5 1 0 82 8 565

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 33 14 11 7 2 0 67 18 160
2017 Language of service - Both English and French 35 40 10 9 5 1 1 76 14 623
2014 Language of service - English only 24 41 8 17 5 4 1 69 23 151
2014 Language of service - Both English and French 35 44 11 6 3 2 1 80 9 564
2011 Language of service - English only 24 32 13 14 14 2 2 58 28 191
2011 Language of service - Both English and French 32 40 12 8 5 2 1 74 14 736
2008 Language of service - English only 27 32 13 15 10 3 0 61 26 240
2008 Language of service - Both English and French 31 39 11 9 6 2 1 73 16 1039

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 30 16 13 10 12 0 57 26 160
2017 Language of service - Both English and French 32 27 16 10 6 8 1 65 17 626
2014 Language of service - English only 21 34 12 12 10 9 1 62 25 151
2014 Language of service - Both English and French 33 31 15 6 5 9 1 71 12 563
2011 Language of service - English only 23 22 16 12 16 10 2 51 32 190
2011 Language of service - Both English and French 33 28 14 8 9 7 1 67 18 738
2008 Language of service - English only 25 29 15 12 13 7 0 57 27 239
2008 Language of service - Both English and French 33 28 14 9 6 8 2 69 16 1039

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 12 23 14 14 12 22 2 46 34 160
2017 Language of service - Both English and French 18 29 16 12 7 14 4 58 23 626
2014 Language of service - English only 14 22 19 12 12 17 3 45 31 150
2014 Language of service - Both English and French 18 29 17 10 6 13 4 58 20 564

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 36 10 4 4 0 0 82 7 160
2017 Language of service - Both English and French 51 36 7 4 3 0 0 87 7 626
2014 Language of service - English only 44 36 11 6 3 0 1 80 8 151
2014 Language of service - Both English and French 54 34 6 4 2 0 0 88 6 564
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 39 15 4 5 1 0 75 9 160
2017 Language of service - Both English and French 46 35 9 7 3 0 0 82 10 626
2014 Language of service - English only 45 28 13 10 3 0 0 74 13 151
2014 Language of service - Both English and French 45 35 11 5 2 0 1 81 8 566
2011 Language of service - English only 36 36 10 9 7 0 1 73 17 192
2011 Language of service - Both English and French 41 35 12 6 5 0 0 77 11 736
2008 Language of service - English only 32 32 15 11 10 0 0 64 21 241
2008 Language of service - Both English and French 38 35 12 8 7 0 1 73 14 1037

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 49 25 14 6 4 3 0 76 10 160
2017 Language of service - Both English and French 52 30 9 4 4 1 0 84 7 626
2014 Language of service - English only 42 33 12 4 6 1 2 78 10 151
2014 Language of service - Both English and French 49 32 10 4 3 1 1 83 6 566
2011 Language of service - English only 42 30 14 6 7 0 0 73 13 190
2011 Language of service - Both English and French 46 29 11 6 4 3 1 78 10 737
2008 Language of service - English only 37 27 16 10 7 3 0 66 18 242
2008 Language of service - Both English and French 46 30 11 5 5 2 1 79 10 1039

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 34 9 8 5 1 0 78 13 160
2017 Language of service - Both English and French 50 29 10 7 4 0 0 80 11 627
2014 Language of service - English only 42 36 10 7 5 1 0 78 12 151
2014 Language of service - Both English and French 48 35 7 4 4 1 0 84 8 565
2011 Language of service - English only 40 30 10 11 7 1 0 71 19 192
2011 Language of service - Both English and French 46 34 9 6 4 1 0 81 10 734
2008 Language of service - English only 32 35 11 13 9 0 0 68 22 241
2008 Language of service - Both English and French 44 31 11 8 5 0 0 76 13 1039

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 86 9 4 0 1 0 1 96 1 159
2017 Language of service - Both English and French 77 14 4 4 1 0 0 91 5 625
2014 Language of service - English only 83 11 1 1 0 1 3 98 1 151
2014 Language of service - Both English and French 78 14 3 3 2 0 0 92 5 566
2011 Language of service - English only 84 9 4 0 1 0 2 95 1 192
2011 Language of service - Both English and French 73 17 3 4 2 0 1 91 6 735
2008 Language of service - English only 85 8 2 1 0 1 2 96 2 241
2008 Language of service - Both English and French 78 12 3 4 3 0 0 90 7 1038

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 52 20 6 5 7 5 5 80 13 159
2017 Language of service - Both English and French 56 23 7 4 3 2 5 85 7 627
2014 Language of service - English only 57 19 9 4 4 2 6 82 8 151
2014 Language of service - Both English and French 54 24 7 2 4 3 5 85 7 566
2011 Language of service - English only 47 26 13 3 5 1 4 77 9 190
2011 Language of service - Both English and French 51 23 8 6 4 3 6 81 10 737

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 28 9 4 5 1 1 83 9 160
2017 Language of service - Both English and French 60 27 6 3 3 0 1 87 6 627

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 55 24 9 5 4 2 1 82 9 160
2017 Language of service - Both English and French 60 23 10 3 3 1 0 84 6 627

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 48 27 12 7 5 0 1 76 12 160
2017 Language of service - Both English and French 57 26 8 4 4 0 0 83 8 625
2014 Language of service - English only 52 26 9 7 6 1 0 78 12 151
2014 Language of service - Both English and French 55 30 8 4 3 1 0 85 7 566
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 22 44 13 8 8 3 3 69 17 37
2017 Language of service - Both English and French 31 34 11 10 2 4 9 74 14 269
2014 Language of service - English only 31 31 14 7 3 0 14 72 12 29
2014 Language of service - Both English and French 30 40 13 4 1 3 8 79 6 256

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 36 28 13 8 7 7 0 69 17 160
2017 Language of service - Both English and French 39 32 13 6 4 6 0 75 11 625
2014 Language of service - English only 33 31 14 8 4 9 1 71 14 151
2014 Language of service - Both English and French 33 41 12 6 3 6 0 78 9 565
2011 Language of service - English only 27 25 17 10 9 9 3 60 21 192
2011 Language of service - Both English and French 30 29 18 7 4 10 0 67 13 736

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 32 13 10 9 3 0 67 20 160
2017 Language of service - Both English and French 34 36 15 8 5 2 0 71 13 626
2014 Language of service - English only 30 29 17 12 7 5 0 62 20 151
2014 Language of service - Both English and French 29 40 17 8 5 2 0 69 13 564
2011 Language of service - English only 26 29 19 9 12 3 2 58 22 191
2011 Language of service - Both English and French 24 37 17 10 8 4 0 64 18 737
2008 Language of service - English only 22 34 21 13 6 5 0 59 20 241
2008 Language of service - Both English and French 27 36 19 8 6 4 0 66 15 1038

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 29 19 14 7 5 0 58 23 160
2017 Language of service - Both English and French 26 37 14 12 5 5 0 66 18 625
2014 Language of service - English only 19 34 14 14 7 11 0 60 24 151
2014 Language of service - Both English and French 23 37 21 7 5 7 0 64 14 564
2011 Language of service - English only 16 31 17 16 9 10 1 53 28 192
2011 Language of service - Both English and French 16 38 20 11 6 10 0 59 19 739
2008 Language of service - English only 13 37 20 14 6 10 0 56 22 240
2008 Language of service - Both English and French 16 38 21 12 4 9 0 59 18 1035

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 33 11 11 9 8 0 66 23 160
2017 Language of service - Both English and French 31 31 16 9 8 5 0 65 18 627
2014 Language of service - English only 28 29 12 13 11 7 0 61 26 151
2014 Language of service - Both English and French 27 35 17 9 6 6 0 66 16 565
2011 Language of service - English only 21 32 16 12 9 7 3 59 24 192
2011 Language of service - Both English and French 25 35 17 7 8 7 0 66 16 738
2008 Language of service - English only 17 34 20 13 7 8 0 56 22 241
2008 Language of service - Both English and French 22 38 18 8 6 8 0 65 15 1036

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 39 11 16 10 6 0 61 27 160
2017 Language of service - Both English and French 26 36 16 12 7 3 0 64 20 627
2014 Language of service - English only 18 30 18 18 7 8 0 53 28 151
2014 Language of service - Both English and French 22 38 19 13 4 4 0 63 18 564
2011 Language of service - English only 14 35 18 13 14 4 1 52 29 191
2011 Language of service - Both English and French 17 41 18 14 7 3 0 60 21 738
2008 Language of service - English only 18 40 13 14 9 5 1 61 24 241
2008 Language of service - Both English and French 20 41 16 13 6 3 0 63 20 1037
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 52 11 7 3 2 0 79 10 160
2017 Language of service - Both English and French 34 45 11 7 2 1 0 80 9 626
2014 Language of service - English only 31 44 16 8 1 1 1 76 8 151
2014 Language of service - Both English and French 35 43 13 6 2 1 0 79 8 565
2011 Language of service - English only 26 35 17 13 5 2 3 64 19 192
2011 Language of service - Both English and French 29 42 17 6 3 3 0 73 10 736

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 43 11 1 2 3 0 85 3 160
2017 Language of service - Both English and French 43 41 10 2 1 3 0 87 3 626
2014 Language of service - English only 47 36 10 1 1 4 0 87 3 151
2014 Language of service - Both English and French 39 45 8 3 1 4 1 87 5 564
2011 Language of service - English only 41 32 12 3 5 6 1 79 8 192
2011 Language of service - Both English and French 35 41 13 3 1 7 1 82 4 735

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 40 10 7 5 2 1 77 12 160
2017 Language of service - Both English and French 40 36 11 7 3 3 1 79 10 626
2014 Language of service - English only 43 29 10 8 4 4 3 76 12 151
2014 Language of service - Both English and French 38 38 10 6 3 2 2 80 10 565
2011 Language of service - English only 36 31 12 8 6 3 4 73 14 190
2011 Language of service - Both English and French 40 36 10 7 3 4 1 79 10 737
2008 Language of service - English only 29 36 14 6 8 4 1 69 16 242
2008 Language of service - Both English and French 39 33 11 7 5 3 1 76 13 1041

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 25 35 19 8 9 3 0 62 18 160
2017 Language of service - Both English and French 29 33 18 9 5 4 1 65 16 626
2014 Language of service - English only 24 34 17 9 8 6 1 62 19 151
2014 Language of service - Both English and French 21 32 22 10 6 6 3 58 17 565
2011 Language of service - English only 17 31 25 7 9 6 4 54 19 191
2011 Language of service - Both English and French 20 33 21 11 4 8 2 60 17 731

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 22 14 19 14 10 1 47 37 160
2017 Language of service - Both English and French 19 26 18 10 12 10 5 52 26 626
2014 Language of service - English only 16 23 23 11 16 7 3 44 30 151
2014 Language of service - Both English and French 15 24 17 14 13 13 4 47 32 566
2011 Language of service - English only 11 19 19 10 18 14 8 39 37 191
2011 Language of service - Both English and French 15 21 19 12 16 12 5 43 34 733

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 68 21 2 4 1 2 1 92 5 160
2017 Language of service - Both English and French 48 30 9 7 2 2 2 81 10 627
2014 Language of service - English only 69 19 5 0 0 2 5 94 0 151
2014 Language of service - Both English and French 48 29 10 8 2 1 1 79 10 566

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 73 15 4 2 1 3 2 92 3 160
2017 Language of service - Both English and French 60 27 7 4 0 2 1 89 4 627
2014 Language of service - English only 77 14 5 1 1 0 3 94 1 151
2014 Language of service - Both English and French 61 29 5 3 1 1 1 92 3 566
2011 Language of service - English only 73 15 4 1 1 4 2 93 2 192
2011 Language of service - Both English and French 63 26 7 2 0 2 1 91 2 734
2008 Language of service - English only 73 17 5 1 1 1 2 94 2 242
2008 Language of service - Both English and French 65 23 6 3 1 1 2 90 4 1039

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 26 32 14 11 13 5 0 60 25 160
2017 Language of service - Both English and French 30 38 14 10 5 3 0 71 15 627
2014 Language of service - English only 27 33 10 14 8 5 2 65 25 151
2014 Language of service - Both English and French 27 40 18 10 4 1 1 68 14 566
2011 Language of service - English only 25 32 12 13 12 4 2 60 26 191
2011 Language of service - Both English and French 32 35 15 8 6 2 1 69 15 735
2008 Language of service - English only 18 33 19 17 11 1 1 52 28 241
2008 Language of service - Both English and French 31 39 15 10 4 1 0 71 14 1038

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 32 13 10 20 1 2 56 31 160
2017 Language of service - Both English and French 27 28 18 12 12 2 1 57 24 627
2014 Language of service - English only 16 23 15 15 26 4 1 41 43 151
2014 Language of service - Both English and French 20 32 14 19 12 2 2 53 32 565
2011 Language of service - English only 16 26 12 16 25 2 3 44 43 192
2011 Language of service - Both English and French 20 27 17 15 17 2 3 49 33 734
2008 Language of service - English only 19 26 11 18 21 3 1 48 41 242
2008 Language of service - Both English and French 20 34 14 16 12 2 2 56 29 1037

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 43 18 10 5 3 1 66 16 159
2017 Language of service - Both English and French 26 38 17 9 5 4 0 67 15 627

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 31 13 2 3 5 2 80 6 160
2017 Language of service - Both English and French 46 37 10 2 1 3 1 86 4 626
2014 Language of service - English only 45 33 12 3 3 5 1 82 6 151
2014 Language of service - Both English and French 51 35 9 1 1 2 0 88 3 566

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 44 32 14 5 3 2 0 78 8 159
2017 Language of service - Both English and French 49 35 9 4 1 2 0 86 5 628
2014 Language of service - English only 44 33 13 2 3 3 1 81 5 151
2014 Language of service - Both English and French 47 38 9 2 1 1 0 87 4 565
2011 Language of service - English only 35 36 13 8 5 2 1 73 14 192
2011 Language of service - Both English and French 37 44 10 5 2 3 1 83 7 738

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 51 35 6 4 4 0 0 86 8 160
2017 Language of service - Both English and French 52 37 7 2 1 0 0 90 3 625
2014 Language of service - English only 48 34 10 3 4 1 0 83 7 151
2014 Language of service - Both English and French 55 34 7 2 2 0 0 89 4 566
2011 Language of service - English only 42 33 10 7 8 1 0 76 14 192
2011 Language of service - Both English and French 45 37 10 4 2 1 0 83 6 734
2008 Language of service - English only 37 38 14 8 3 0 0 75 11 240
2008 Language of service - Both English and French 41 42 10 5 2 1 0 84 7 1039

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 42 36 11 6 5 0 0 78 11 160
2017 Language of service - Both English and French 48 33 11 6 2 0 0 81 7 626
2014 Language of service - English only 34 38 19 5 3 1 0 72 9 151
2014 Language of service - Both English and French 40 38 14 6 1 1 0 79 7 565
2011 Language of service - English only 36 29 17 11 7 0 0 65 18 190
2011 Language of service - Both English and French 40 38 12 6 4 1 0 78 10 739

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 40 37 12 5 5 0 0 77 11 159
2017 Language of service - Both English and French 44 38 11 5 1 0 0 82 6 627
2014 Language of service - English only 34 41 15 7 3 0 0 75 10 151
2014 Language of service - Both English and French 39 38 15 5 2 1 0 77 7 566
2011 Language of service - English only 35 31 15 14 5 0 0 66 19 192
2011 Language of service - Both English and French 38 39 13 6 4 1 0 77 9 737
2008 Language of service - English only 33 36 14 13 4 0 0 69 17 240
2008 Language of service - Both English and French 40 40 11 5 3 1 0 81 8 1035

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 35 26 14 10 8 5 1 66 19 160
2017 Language of service - Both English and French 38 28 17 8 5 3 0 69 14 627
2014 Language of service - English only 34 30 14 10 6 4 1 68 17 151
2014 Language of service - Both English and French 35 30 18 9 4 3 0 68 13 565
2011 Language of service - English only 30 24 12 13 15 6 0 58 29 192
2011 Language of service - Both English and French 34 28 17 9 8 4 0 65 18 737
2008 Language of service - English only 25 26 18 17 11 3 0 53 29 240
2008 Language of service - Both English and French 34 29 17 8 7 4 0 66 16 1036
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Language of service - English only 25 35 39 159
2017 Language of service - Both English and French 23 45 32 628
2014 Language of service - English only 21 43 36 151
2014 Language of service - Both English and French 25 44 31 565
2011 Language of service - English only 32 31 37 192
2011 Language of service - Both English and French 29 41 30 735

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Language of service - English only 7 46 24 5 15 3 40
2017 Language of service - Both English and French 14 41 27 2 8 8 146
2014 Language of service - English only 16 28 33 12 9999 11 31
2014 Language of service - Both English and French 16 47 19 8 9999 9 136
2011 Language of service - English only 13 34 31 7 9999 15 63
2011 Language of service - Both English and French 17 38 23 7 9999 15 206
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 13 87 160
2017 Language of service - Both English and French 14 86 627
2014 Language of service - English only 14 86 151
2014 Language of service - Both English and French 13 87 565

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 56 20
2017 Language of service - Both English and French 44 84
2014 Language of service - English only 64 21
2014 Language of service - Both English and French 56 71

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 66 20
2017 Language of service - Both English and French 54 84
2014 Language of service - English only 45 21
2014 Language of service - Both English and French 57 71

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 15 84
2014 Language of service - Both English and French 10 71

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 0 84
2014 Language of service - English only 0 21
2014 Language of service - Both English and French 0 71

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 8 84
2014 Language of service - English only 0 21

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20
2014 Language of service - English only 0 21

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 20
2017 Language of service - Both English and French 33 84
2014 Language of service - English only 33 21
2014 Language of service - Both English and French 37 71

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 20
2017 Language of service - Both English and French 26 84
2014 Language of service - English only 32 21
2014 Language of service - Both English and French 29 71

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 40 20
2017 Language of service - Both English and French 40 84
2014 Language of service - English only 28 21
2014 Language of service - Both English and French 47 71

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 28 20
2017 Language of service - Both English and French 37 84
2014 Language of service - English only 28 21
2014 Language of service - Both English and French 40 71

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 25 20
2017 Language of service - Both English and French 22 84
2014 Language of service - Both English and French 24 71

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 54 20
2017 Language of service - Both English and French 56 84
2014 Language of service - English only 48 21
2014 Language of service - Both English and French 69 71

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 36 84
2014 Language of service - English only 46 21
2014 Language of service - Both English and French 34 71

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20
2017 Language of service - Both English and French 0 84
2014 Language of service - English only 0 21

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 84
2014 Language of service - Both English and French 8 71

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 10 84
2014 Language of service - Both English and French 20 71

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 20
2017 Language of service - Both English and French 41 84
2014 Language of service - English only 36 21
2014 Language of service - Both English and French 43 71

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 25 84
2014 Language of service - English only 32 21
2014 Language of service - Both English and French 23 71

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 11 84
2014 Language of service - Both English and French 15 71

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 59 20
2017 Language of service - Both English and French 58 84
2014 Language of service - English only 51 21
2014 Language of service - Both English and French 51 70

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 27 20
2017 Language of service - Both English and French 28 84
2014 Language of service - English only 33 21
2014 Language of service - Both English and French 36 70

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 11 84
2014 Language of service - Both English and French 10 70

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 20
2017 Language of service - Both English and French 8 84
2014 Language of service - Both English and French 10 70

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 8 84
2014 Language of service - English only 24 21
2014 Language of service - Both English and French 24 70

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 7 84
2014 Language of service - Both English and French 11 70

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 25 84
2014 Language of service - English only 22 21
2014 Language of service - Both English and French 21 70

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 25 81
2014 Language of service - Both English and French 21 70

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 6 81
2014 Language of service - English only 33 20
2014 Language of service - Both English and French 22 70

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 6 81
2014 Language of service - Both English and French 18 70

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 7 81
2014 Language of service - English only 0 20
2014 Language of service - Both English and French 15 70

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 11 81
2014 Language of service - Both English and French 14 70

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18
2017 Language of service - Both English and French 17 81
2014 Language of service - English only 0 20
2014 Language of service - Both English and French 22 70

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 14 81
2014 Language of service - Both English and French 11 70

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18
2017 Language of service - Both English and French 9 81
2014 Language of service - English only 0 20
2014 Language of service - Both English and French 17 70

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 18
2017 Language of service - Both English and French 29 81
2014 Language of service - Both English and French 31 70

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 51 18
2017 Language of service - Both English and French 46 81
2014 Language of service - English only 41 20
2014 Language of service - Both English and French 49 70

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18
2017 Language of service - Both English and French 0 81
2014 Language of service - English only 0 20

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 39 18
2017 Language of service - Both English and French 44 81
2014 Language of service - English only 42 20
2014 Language of service - Both English and French 41 70

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 18
2017 Language of service - Both English and French 0 81

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 81
2014 Language of service - Both English and French 7 70

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 100 0 20
2017 Language of service - Both English and French 94 6 84

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 18 19 4 6 24 9 56 16 159
2017 Language of service - Both English and French 26 24 13 4 4 23 7 70 11 627
2014 Language of service - English only 20 16 19 2 4 27 12 59 10 151
2014 Language of service - Both English and French 20 23 16 5 4 26 7 63 13 566

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 33 9 5 5 11 2 78 12 160
2017 Language of service - Both English and French 41 34 10 4 3 7 1 82 7 624
2014 Language of service - English only 36 23 17 3 4 14 3 71 9 151
2014 Language of service - Both English and French 31 37 15 4 1 11 2 78 5 565
2011 Language of service - English only 37 36 12 4 4 6 0 78 9 192
2011 Language of service - Both English and French 42 37 9 4 1 7 0 85 6 733
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 21 54 9 7 6 2 1 77 13 160
2017 Language of service - Both English and French 25 48 14 6 2 2 3 76 9 625
2014 Language of service - English only 22 51 10 9 2 4 0 77 12 151
2014 Language of service - Both English and French 21 52 12 7 1 3 4 79 9 565
2011 Language of service - English only 23 50 10 8 3 4 2 77 13 189
2011 Language of service - Both English and French 24 52 11 5 2 2 4 81 8 734
2008 Language of service - English only 26 44 13 7 6 3 0 73 14 242
2008 Language of service - Both English and French 25 48 12 7 2 3 4 77 10 1039

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 11 29 19 7 7 25 2 55 19 160
2017 Language of service - Both English and French 13 27 18 6 3 26 7 60 14 627
2014 Language of service - English only 7 24 24 5 4 27 8 49 13 151
2014 Language of service - Both English and French 10 24 23 7 3 26 8 52 14 566
2011 Language of service - English only 7 19 24 9 5 27 9 40 22 192
2011 Language of service - Both English and French 11 27 19 6 5 24 8 56 16 734

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 30 13 3 3 13 1 79 6 160
2017 Language of service - Both English and French 43 35 8 2 1 9 3 88 3 626
2014 Language of service - English only 30 36 14 2 1 17 0 80 4 151
2014 Language of service - Both English and French 39 34 9 1 1 11 4 87 3 566
2011 Language of service - English only 32 26 14 5 4 16 3 71 11 192
2011 Language of service - Both English and French 40 31 10 1 1 11 5 84 3 737
2008 Language of service - English only 31 30 14 6 2 16 2 75 9 241
2008 Language of service - Both English and French 40 32 10 3 1 11 4 84 4 1041

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 31 29 14 4 3 17 2 74 9 160
2017 Language of service - Both English and French 37 35 9 3 1 12 3 85 4 625
2014 Language of service - English only 25 37 20 1 1 16 0 74 3 151
2014 Language of service - Both English and French 34 35 11 2 2 13 4 83 4 565
2011 Language of service - English only 25 26 20 5 4 17 3 64 11 191
2011 Language of service - Both English and French 34 34 14 1 2 11 4 80 4 732
2008 Language of service - English only 26 30 18 7 3 13 2 66 13 241
2008 Language of service - Both English and French 38 32 13 4 2 9 3 79 7 1040
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 10 90 158
2017 Language of service - Both English and French 6 94 628
2014 Language of service - English only 6 94 151
2014 Language of service - Both English and French 6 94 566

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 32 16
2017 Language of service - Both English and French 43 39
2014 Language of service - Both English and French 42 32

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 87 16
2017 Language of service - Both English and French 76 39
2014 Language of service - English only 70 10
2014 Language of service - Both English and French 67 32

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 39
2014 Language of service - English only 0 10

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 0 39
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 32

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - English only 0 10

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - English only 0 10

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 21 39
2014 Language of service - Both English and French 17 32

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 34 16
2017 Language of service - Both English and French 26 39
2014 Language of service - Both English and French 20 32

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 16 39

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - English only 0 10

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 23 39
2014 Language of service - Both English and French 29 32

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 29 16
2017 Language of service - Both English and French 43 39
2014 Language of service - Both English and French 34 32

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 0 39
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 0 32

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 0 39

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 17 39
2014 Language of service - Both English and French 20 32

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 0 39

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 39
2014 Language of service - English only 0 10
2014 Language of service - Both English and French 17 32

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 0 39
2014 Language of service - Both English and French 0 32

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 18 39
2014 Language of service - Both English and French 27 32

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 37 39
2014 Language of service - Both English and French 24 32

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 39
2014 Language of service - Both English and French 19 32

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - Both English and French 0 32

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 13 39

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - Both English and French 0 32

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 13 39

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 55 16
2017 Language of service - Both English and French 52 39
2014 Language of service - Both English and French 56 32

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - Both English and French 16 32

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 30 16
2014 Language of service - Both English and French 17 32

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 0 37

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2014 Language of service - Both English and French 0 32

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 14 37
2014 Language of service - Both English and French 18 32

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Language of service - Both English and French 14 37
2014 Language of service - Both English and French 15 32

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 33 16
2017 Language of service - Both English and French 26 37
2014 Language of service - Both English and French 22 32

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 62 16
2017 Language of service - Both English and French 51 37
2014 Language of service - Both English and French 40 32

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 0 37
2014 Language of service - Both English and French 0 32

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 63 16
2017 Language of service - Both English and French 50 37
2014 Language of service - Both English and French 52 32

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 0 37

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 0 16
2017 Language of service - Both English and French 13 37

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 94 6 16
2017 Language of service - Both English and French 92 8 39

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 22 17 4 4 28 7 63 11 160
2017 Language of service - Both English and French 27 22 14 2 2 27 6 73 6 627
2014 Language of service - English only 23 16 18 1 4 30 8 63 8 151
2014 Language of service - Both English and French 22 23 14 2 1 31 7 73 4 565

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 39 27 12 4 3 14 1 78 8 158
2017 Language of service - Both English and French 42 32 10 3 2 10 1 83 5 626
2014 Language of service - English only 35 31 14 3 3 14 1 77 6 151
2014 Language of service - Both English and French 33 36 13 1 1 13 2 82 2 565
2011 Language of service - English only 44 25 14 4 3 10 1 77 7 190
2011 Language of service - Both English and French 44 35 9 2 1 8 0 86 4 736
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 37 30 17 8 8 0 0 68 16 159
2017 Language of service - Both English and French 38 25 18 7 9 0 2 65 16 623

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 20 30 25 17 8 0 0 51 25 159
2017 Language of service - Both English and French 15 29 26 18 10 0 1 45 28 627

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 34 34 22 6 4 0 0 68 10 158
2017 Language of service - Both English and French 23 32 23 14 7 0 2 55 21 620

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 24 29 19 14 12 0 2 54 27 159
2017 Language of service - Both English and French 20 25 25 18 10 0 2 46 28 627

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 47 28 8 6 5 0 6 80 12 159
2017 Language of service - Both English and French 41 24 16 8 3 0 7 71 12 622

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 29 18 12 9 0 0 61 21 157
2017 Language of service - Both English and French 28 31 22 11 6 0 1 60 18 627

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 36 23 8 4 0 3 64 12 157
2017 Language of service - Both English and French 29 31 22 10 5 0 2 62 16 624

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 27 33 25 11 4 0 1 60 15 157
2017 Language of service - Both English and French 26 33 21 12 6 0 2 61 18 627

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 29 36 21 9 3 0 0 66 13 157
2017 Language of service - Both English and French 34 31 20 10 4 0 2 66 14 625

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 33 29 23 8 6 0 1 63 14 157
2017 Language of service - Both English and French 32 32 17 12 5 1 2 65 17 627

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 50 26 14 6 3 0 1 76 10 159
2017 Language of service - Both English and French 57 22 9 6 4 0 2 80 10 626

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 74 14 5 1 6 0 1 89 6 158
2017 Language of service - Both English and French 75 12 4 4 3 0 3 89 7 626

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 54 31 9 4 2 0 1 85 6 158
2017 Language of service - Both English and French 59 22 10 4 3 0 2 83 7 628

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 58 25 7 4 4 0 2 84 8 159
2017 Language of service - Both English and French 62 17 9 4 5 0 3 81 9 626

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 15 5 1 3 1 21 87 6 157
2017 Language of service - Both English and French 55 17 7 3 1 0 18 87 5 626

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 63 27 5 1 2 0 3 92 3 158
2017 Language of service - Both English and French 67 18 8 2 1 0 5 88 3 626

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 53 19 10 4 10 0 4 75 15 159
2017 Language of service - Both English and French 69 14 4 3 5 0 4 87 9 628

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 32 13 6 3 0 1 78 9 159
2017 Language of service - Both English and French 53 27 11 4 2 0 3 83 6 625

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 15 33 31 16 5 0 0 48 21 160
2017 Language of service - Both English and French 11 30 39 15 4 0 0 42 19 628

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 16 40 23 11 0 1 34 26 159
2017 Language of service - Both English and French 7 18 40 23 11 0 0 35 25 625

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 40 23 8 5 5 1 62 14 160
2017 Language of service - Both English and French 24 43 17 7 5 5 0 70 12 628

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 19 43 17 7 10 4 0 64 18 160
2017 Language of service - Both English and French 22 45 17 10 5 2 0 68 15 626
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 19 81 158
2017 Language of service - Both English and French 14 86 625
2014 Language of service - English only 11 89 151
2014 Language of service - Both English and French 13 87 566

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Language of service - English only 75 25 29
2017 Language of service - Both English and French 80 20 86
2014 Language of service - English only 76 24 17
2014 Language of service - Both English and French 83 17 70

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 46 42 13 0 0 0 0 87 0 22
2017 Language of service - Both English and French 35 49 9 1 6 0 0 84 7 69
2014 Language of service - English only 70 30 0 0 0 0 0 100 0 13
2014 Language of service - Both English and French 48 35 7 8 3 0 0 82 11 58
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 45 21 12 6 8 5 2 49 51 160
2017 Language of service - Both English and French 53 19 12 6 4 5 1 56 44 628

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 23 75
2017 Language of service - Both English and French 20 251

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 75
2017 Language of service - Both English and French 35 251

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 20 75
2017 Language of service - Both English and French 19 251

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 26 75
2017 Language of service - Both English and French 37 251

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 8 75
2017 Language of service - Both English and French 4 251

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Language of service - English only 41 75
2017 Language of service - Both English and French 38 251

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Language of service - English only 13 57 11 6 6 8 72
2017 Language of service - Both English and French 10 60 15 8 3 4 246

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 18 25 14 17 13 1 12 50 34 77
2017 Language of service - Both English and French 15 26 16 16 13 3 11 48 33 257

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Language of service - English only 10 15 16 11 26 1 21 32 48 77
2017 Language of service - Both English and French 8 19 13 19 19 4 18 35 49 257
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