2017 Public Service Employee Survey Results for Statistics Canada by Question 109. Do you occupy a position in which you provide services directly to the public as a regular part of your job?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 44 5 11 6 0 0 78 17 793
2017 Does not provide services to public 38 45 4 9 3 0 0 83 13 3415
2014 Provides services to public 37 43 5 11 3 0 0 81 14 721
2014 Does not provide services to public 38 46 5 9 2 0 0 84 11 3204
2011 Provides services to public 46 39 4 8 2 0 0 86 10 939
2011 Does not provide services to public 48 41 4 6 2 0 0 89 7 3515
2008 Provides services to public 49 41 3 6 2 0 0 89 7 1290
2008 Does not provide services to public 53 38 3 5 2 0 0 90 6 3541

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 26 5 4 1 0 0 90 5 795
2017 Does not provide services to public 71 21 4 3 1 0 0 92 4 3415
2014 Provides services to public 63 28 4 3 1 0 1 91 4 719
2014 Does not provide services to public 70 22 4 2 1 0 1 92 4 3206
2011 Provides services to public 71 21 3 2 2 0 0 93 4 936
2011 Does not provide services to public 72 21 3 2 1 0 0 93 3 3505
2008 Provides services to public 69 22 4 4 1 0 0 91 5 1287
2008 Does not provide services to public 73 19 3 3 1 0 0 92 4 3534

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 27 7 8 3 0 1 81 12 796
2017 Does not provide services to public 61 23 6 8 3 0 0 84 10 3412
2014 Provides services to public 52 27 8 10 3 0 1 79 13 719
2014 Does not provide services to public 56 25 7 9 3 0 0 82 12 3205
2011 Provides services to public 53 24 8 10 3 0 1 78 14 940
2011 Does not provide services to public 58 24 7 9 3 0 1 82 12 3509
2008 Provides services to public 57 20 8 11 4 0 0 77 15 1287
2008 Does not provide services to public 61 22 6 8 3 0 0 83 11 3538

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 38 9 10 6 0 0 75 16 796
2017 Does not provide services to public 44 36 8 8 5 0 0 79 13 3413
2014 Provides services to public 44 37 7 9 3 0 0 81 12 717
2014 Does not provide services to public 47 36 7 7 3 0 0 82 10 3205
2011 Provides services to public 44 39 7 6 3 0 0 83 10 934
2011 Does not provide services to public 46 38 7 5 2 0 0 85 8 3503

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 41 12 12 6 0 0 69 19 794
2017 Does not provide services to public 31 41 11 11 5 0 1 73 15 3414
2014 Provides services to public 29 44 13 9 4 0 1 73 14 719
2014 Does not provide services to public 31 41 13 11 4 0 1 72 15 3200
2011 Provides services to public 31 41 14 9 5 0 1 73 13 938
2011 Does not provide services to public 33 40 13 8 4 0 2 75 12 3511
2008 Provides services to public 28 43 14 10 4 0 1 72 14 1289
2008 Does not provide services to public 32 40 14 9 4 0 1 74 13 3541

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 39 9 7 3 0 0 82 9 795
2017 Does not provide services to public 39 41 10 7 3 0 0 80 10 3413
2014 Provides services to public 36 43 12 6 2 0 0 80 8 721
2014 Does not provide services to public 33 43 13 7 4 0 0 77 11 3205
2011 Provides services to public 39 39 11 7 3 0 0 79 10 938
2011 Does not provide services to public 38 41 12 6 3 0 0 79 9 3509
2008 Provides services to public 36 41 12 7 4 0 0 77 11 1289
2008 Does not provide services to public 36 41 11 8 4 0 0 77 12 3539

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 37 8 7 2 0 0 83 9 795
2017 Does not provide services to public 44 40 7 6 2 0 0 84 8 3410
2014 Provides services to public 40 42 9 6 2 0 0 83 8 720
2014 Does not provide services to public 38 43 9 7 3 0 0 81 10 3204
2011 Provides services to public 38 44 9 5 4 0 0 82 9 936
2011 Does not provide services to public 40 42 9 6 3 0 0 82 9 3511
2008 Provides services to public 39 42 8 6 4 0 0 82 10 1289
2008 Does not provide services to public 37 44 8 6 4 0 0 82 10 3543

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 37 8 5 2 0 0 85 7 794
2017 Does not provide services to public 54 33 7 4 1 0 0 88 5 3406
2014 Provides services to public 45 37 11 4 2 1 0 84 5 719
2014 Does not provide services to public 48 38 8 4 1 1 0 86 5 3204

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 34 10 8 5 0 1 77 13 795
2017 Does not provide services to public 50 32 8 6 3 0 1 83 9 3412
2014 Provides services to public 40 35 13 5 4 1 2 77 9 719
2014 Does not provide services to public 46 34 10 5 3 1 1 82 8 3202
2011 Provides services to public 41 36 11 6 4 0 2 79 10 941
2011 Does not provide services to public 50 34 8 4 2 1 1 85 7 3510

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 24 11 11 11 2 12 61 26 794
2017 Does not provide services to public 27 21 13 10 8 4 17 61 22 3410
2014 Provides services to public 25 26 15 9 9 3 13 62 21 720
2014 Does not provide services to public 26 22 13 9 8 3 18 61 23 3203
2011 Provides services to public 25 21 13 11 11 3 16 57 27 941
2011 Does not provide services to public 29 21 12 10 8 3 18 63 22 3514
2008 Provides services to public 29 22 12 11 10 3 13 60 26 1288
2008 Does not provide services to public 31 22 11 10 8 3 15 65 22 3539

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 44 9 5 2 0 0 83 8 792
2017 Does not provide services to public 34 45 10 6 3 0 0 80 10 3413
2014 Provides services to public 34 46 12 6 2 0 0 80 8 721
2014 Does not provide services to public 29 47 12 8 3 0 0 76 11 3207
2011 Provides services to public 35 43 11 8 3 0 0 78 11 939
2011 Does not provide services to public 35 43 13 6 3 0 0 78 9 3506
2008 Provides services to public 37 41 11 7 4 0 0 78 11 1282
2008 Does not provide services to public 35 42 12 7 4 0 0 77 11 3522

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 31 37 13 11 7 0 0 69 18 792
2017 Does not provide services to public 32 38 13 10 6 0 0 71 15 3412
2014 Provides services to public 28 41 15 9 6 0 0 69 16 720
2014 Does not provide services to public 27 40 16 10 5 0 0 68 16 3206
2011 Provides services to public 27 39 15 11 8 0 0 66 19 940
2011 Does not provide services to public 26 43 14 10 5 1 0 71 15 3510

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 47 9 8 2 0 0 81 10 791
2017 Does not provide services to public 35 43 10 8 3 0 0 79 11 3411

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 42 6 2 3 0 0 89 5 791
2017 Does not provide services to public 46 41 8 3 2 0 0 87 5 3408
2014 Provides services to public 49 40 7 3 1 0 0 89 4 720
2014 Does not provide services to public 43 43 9 3 1 0 0 86 5 3205
2011 Provides services to public 45 39 8 4 2 1 0 85 6 939
2011 Does not provide services to public 42 44 9 3 1 1 0 87 4 3514
2008 Provides services to public 49 38 8 4 2 0 0 87 5 1289
2008 Does not provide services to public 45 41 8 4 2 1 0 86 5 3534

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 39 14 8 6 0 0 72 14 790
2017 Does not provide services to public 35 40 12 8 5 0 0 75 13 3409

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 36 6 2 1 0 0 90 3 793
2017 Does not provide services to public 50 37 9 3 1 0 0 87 4 3412
2014 Provides services to public 61 31 6 1 1 0 0 92 2 720
2014 Does not provide services to public 54 34 9 2 1 0 0 88 3 3203
2011 Provides services to public 58 33 6 2 1 0 0 91 3 939
2011 Does not provide services to public 55 33 8 2 1 0 0 89 3 3512

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 42 11 9 5 0 0 76 14 793
2017 Does not provide services to public 37 41 10 8 4 0 0 78 11 3412
2014 Provides services to public 28 44 13 11 3 0 1 72 14 721
2014 Does not provide services to public 28 44 13 9 4 0 1 73 14 3205
2011 Provides services to public 29 42 14 8 6 1 1 72 14 940
2011 Does not provide services to public 33 42 12 8 4 0 1 76 12 3505

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 40 37 11 7 4 0 0 77 12 790
2017 Does not provide services to public 43 36 11 6 4 0 0 79 9 3407
2014 Provides services to public 35 39 14 8 4 0 1 75 12 721
2014 Does not provide services to public 36 40 13 8 3 0 0 76 11 3204

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 39 13 7 3 0 0 77 10 792
2017 Does not provide services to public 39 39 11 6 3 0 1 79 10 3406
2014 Provides services to public 36 39 14 8 2 0 0 75 10 721
2014 Does not provide services to public 34 41 14 7 3 1 0 76 10 3207
2011 Provides services to public 39 42 10 5 3 1 1 82 8 937
2011 Does not provide services to public 39 41 11 5 1 1 1 82 7 3504

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 40 9 4 2 0 0 85 6 791
2017 Does not provide services to public 42 40 10 5 3 0 0 83 8 3410
2014 Provides services to public 42 42 9 5 1 0 0 84 6 719
2014 Does not provide services to public 36 43 12 6 2 0 0 80 8 3206
2011 Provides services to public 39 43 9 7 2 0 0 82 8 939
2011 Does not provide services to public 40 44 10 4 2 0 0 84 6 3519
2008 Provides services to public 41 42 9 5 3 0 0 84 8 1287
2008 Does not provide services to public 41 42 9 5 2 0 0 84 8 3533

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 37 13 6 5 0 1 76 11 796
2017 Does not provide services to public 47 34 11 5 2 0 1 82 8 3418
2014 Provides services to public 42 35 14 5 3 0 0 77 9 721
2014 Does not provide services to public 45 34 13 5 2 0 0 80 7 3207
2011 Provides services to public 36 35 17 7 5 0 0 71 12 940
2011 Does not provide services to public 40 37 14 5 3 0 0 78 8 3512
2008 Provides services to public 35 35 16 9 4 0 1 71 12 1288
2008 Does not provide services to public 38 38 16 5 3 0 1 77 8 3539

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 7 21 35 22 12 1 2 35 29 790
2017 Does not provide services to public 6 17 35 23 12 1 4 38 25 3395
2014 Provides services to public 6 21 36 23 11 1 2 35 28 720
2014 Does not provide services to public 6 21 38 23 9 1 3 33 28 3199
2011 Provides services to public 8 24 31 21 11 1 3 33 34 937
2011 Does not provide services to public 7 20 37 21 10 1 3 33 29 3509
2008 Provides services to public 7 21 36 23 9 1 3 33 29 1289
2008 Does not provide services to public 5 18 36 25 11 1 3 38 25 3536

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 5 12 27 31 21 3 3 55 17 787
2017 Does not provide services to public 4 9 24 30 24 3 6 60 14 3383
2014 Provides services to public 6 14 29 27 18 4 3 48 20 717
2014 Does not provide services to public 4 12 28 30 17 4 4 52 17 3190
2011 Provides services to public 8 17 26 26 16 3 5 46 26 936
2011 Does not provide services to public 5 13 24 29 19 4 6 53 20 3501
2008 Provides services to public 5 14 24 30 20 3 4 54 21 1286
2008 Does not provide services to public 3 9 20 33 27 4 5 65 13 3526

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 20 31 20 12 2 4 35 32 788
2017 Does not provide services to public 8 17 31 21 14 3 6 38 28 3388
2014 Provides services to public 15 22 33 14 12 1 3 26 39 720
2014 Does not provide services to public 11 23 31 19 10 3 5 31 36 3193
2011 Provides services to public 14 23 30 14 11 2 5 27 41 938
2011 Does not provide services to public 11 20 30 19 11 3 5 33 34 3501
2008 Provides services to public 10 21 32 21 10 2 4 33 33 1286
2008 Does not provide services to public 7 16 31 24 14 4 5 41 25 3533

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 4 13 33 29 18 1 2 49 18 785
2017 Does not provide services to public 4 10 31 30 20 1 4 53 15 3380
2014 Provides services to public 4 12 32 31 17 1 3 50 16 717
2014 Does not provide services to public 4 12 32 31 16 1 3 49 17 3189
2011 Provides services to public 4 13 34 27 16 1 5 46 19 934
2011 Does not provide services to public 4 11 32 31 16 2 4 50 17 3503
2008 Provides services to public 4 12 33 31 16 1 3 48 17 1288
2008 Does not provide services to public 3 10 31 31 19 1 3 53 14 3536

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 11 22 28 20 14 2 3 36 35 787
2017 Does not provide services to public 9 19 28 19 17 2 5 39 30 3390
2014 Provides services to public 14 25 28 17 13 1 2 31 40 720
2014 Does not provide services to public 12 22 30 18 11 2 4 31 37 3193
2011 Provides services to public 13 24 27 19 12 1 5 32 39 936
2011 Does not provide services to public 10 19 30 20 14 2 5 37 31 3501
2008 Provides services to public 12 24 26 20 14 1 3 35 38 1286
2008 Does not provide services to public 9 19 28 22 17 1 4 41 30 3527

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 17 26 26 14 4 4 43 29 792
2017 Does not provide services to public 7 14 28 23 18 4 7 46 22 3382
2014 Provides services to public 7 17 27 25 17 4 4 45 26 718
2014 Does not provide services to public 5 14 29 27 15 4 6 46 22 3196
2011 Provides services to public 10 18 27 22 12 3 8 38 31 937
2011 Does not provide services to public 7 15 28 24 15 4 7 44 25 3495
2008 Provides services to public 13 26 26 18 10 3 4 31 41 1287
2008 Does not provide services to public 8 17 28 22 15 4 6 41 27 3531

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 10 19 33 19 13 2 3 34 32 790
2017 Does not provide services to public 8 16 33 20 13 4 5 37 27 3394
2014 Provides services to public 11 20 30 20 13 3 4 35 33 721
2014 Does not provide services to public 9 19 34 20 10 4 4 33 31 3199
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 62 23 5 7 2 0 1 86 9 792
2017 Does not provide services to public 65 21 5 5 2 0 1 87 7 3415
2014 Provides services to public 61 23 5 6 3 0 2 85 10 721
2014 Does not provide services to public 66 20 5 5 2 0 1 87 8 3206
2011 Provides services to public 58 22 7 7 3 0 3 82 11 935
2011 Does not provide services to public 62 22 6 7 2 0 1 85 9 3504
2008 Provides services to public 61 19 7 8 4 0 2 81 12 1282
2008 Does not provide services to public 63 20 5 6 3 0 2 85 10 3539

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 32 12 9 5 5 4 72 15 792
2017 Does not provide services to public 34 30 11 5 4 6 8 76 11 3413
2014 Provides services to public 36 29 14 6 5 5 4 71 13 720
2014 Does not provide services to public 37 31 11 6 4 5 5 76 11 3206

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 32 7 7 4 1 0 82 11 795
2017 Does not provide services to public 54 28 7 6 4 1 0 83 10 3413
2014 Provides services to public 51 29 9 4 5 1 0 81 10 721
2014 Does not provide services to public 53 30 7 6 3 1 0 84 9 3208

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 35 38 11 9 5 1 0 74 15 791
2017 Does not provide services to public 38 36 11 8 4 2 1 76 12 3411
2014 Provides services to public 33 43 10 8 3 2 1 78 12 720
2014 Does not provide services to public 33 42 11 8 3 3 1 77 12 3206
2011 Provides services to public 30 38 12 9 7 2 1 70 17 938
2011 Does not provide services to public 32 39 12 9 4 3 1 74 13 3514
2008 Provides services to public 30 38 11 10 7 3 1 70 18 1287
2008 Does not provide services to public 31 38 12 9 4 4 2 73 15 3537

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 28 16 11 7 9 1 63 19 794
2017 Does not provide services to public 31 27 12 9 6 13 2 68 18 3411
2014 Provides services to public 30 32 14 7 6 9 1 69 15 719
2014 Does not provide services to public 29 30 14 8 4 12 2 69 15 3206
2011 Provides services to public 30 27 14 9 10 8 2 64 21 939
2011 Does not provide services to public 30 27 14 8 6 12 2 66 17 3507
2008 Provides services to public 32 28 14 9 7 8 2 66 18 1286
2008 Does not provide services to public 30 28 13 8 6 12 2 68 17 3539

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 28 15 12 8 15 4 55 26 794
2017 Does not provide services to public 17 24 15 11 6 22 5 56 23 3412
2014 Provides services to public 17 28 18 11 8 15 4 56 23 719
2014 Does not provide services to public 15 26 18 12 5 19 5 53 23 3206

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 50 36 7 4 3 0 0 86 7 794
2017 Does not provide services to public 56 32 5 4 2 0 0 89 6 3409
2014 Provides services to public 52 34 7 4 2 0 0 87 6 720
2014 Does not provide services to public 53 35 6 4 1 0 0 89 5 3206
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 44 36 10 6 3 0 0 80 10 794
2017 Does not provide services to public 46 35 9 6 3 0 0 82 9 3410
2014 Provides services to public 45 33 12 6 2 0 1 79 9 722
2014 Does not provide services to public 44 38 9 6 3 0 0 83 9 3209
2011 Provides services to public 40 35 12 7 5 0 1 76 12 939
2011 Does not provide services to public 41 37 11 6 4 1 1 79 10 3511
2008 Provides services to public 37 34 13 8 7 0 1 71 16 1286
2008 Does not provide services to public 36 36 12 9 6 1 1 73 15 3543

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 29 10 4 4 1 0 82 8 794
2017 Does not provide services to public 55 28 8 4 3 2 1 85 7 3411
2014 Provides services to public 48 32 11 4 3 1 1 82 7 722
2014 Does not provide services to public 54 29 9 4 2 2 1 86 6 3208
2011 Provides services to public 45 29 12 6 5 2 1 77 11 938
2011 Does not provide services to public 50 30 9 5 2 3 1 83 8 3515
2008 Provides services to public 45 30 12 6 5 2 1 76 12 1289
2008 Does not provide services to public 47 30 10 5 4 3 1 80 10 3542

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 49 30 9 7 4 0 0 79 11 795
2017 Does not provide services to public 52 31 8 6 3 1 0 84 9 3410
2014 Provides services to public 47 35 8 5 4 1 0 83 9 721
2014 Does not provide services to public 49 34 8 5 3 1 0 84 8 3208
2011 Provides services to public 44 34 9 7 5 1 0 79 12 937
2011 Does not provide services to public 46 34 9 7 3 1 0 80 11 3507
2008 Provides services to public 42 32 11 8 6 0 0 75 15 1288
2008 Does not provide services to public 44 33 9 8 5 1 1 78 13 3543

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 79 13 4 3 1 0 0 92 4 792
2017 Does not provide services to public 82 12 3 2 1 0 0 94 3 3409
2014 Provides services to public 79 13 3 2 2 0 1 93 4 722
2014 Does not provide services to public 81 13 2 2 1 0 1 94 3 3206
2011 Provides services to public 75 15 3 3 2 0 1 92 5 938
2011 Does not provide services to public 80 13 3 2 1 0 1 93 4 3513
2008 Provides services to public 79 11 3 3 2 0 1 91 6 1287
2008 Does not provide services to public 83 9 2 3 2 0 1 93 5 3535

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 22 7 4 4 3 5 84 9 794
2017 Does not provide services to public 64 21 4 3 2 3 4 91 5 3403
2014 Provides services to public 55 23 7 3 4 3 5 85 7 722
2014 Does not provide services to public 61 22 5 2 2 3 5 90 4 3207
2011 Provides services to public 50 24 9 5 4 2 6 80 10 938
2011 Does not provide services to public 58 25 5 3 2 2 4 88 6 3511

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 27 7 3 3 0 1 87 7 795
2017 Does not provide services to public 62 24 6 3 3 1 0 88 6 3405

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 59 23 9 3 3 1 0 84 6 795
2017 Does not provide services to public 61 23 8 3 2 2 0 86 5 3410

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 26 9 5 4 0 0 82 9 793
2017 Does not provide services to public 57 27 7 5 3 0 0 85 8 3403
2014 Provides services to public 54 29 8 4 3 1 0 84 8 722
2014 Does not provide services to public 56 29 7 5 3 0 0 85 8 3206
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 35 11 10 3 4 8 73 14 309
2017 Does not provide services to public 32 34 11 6 3 4 11 77 10 1232
2014 Provides services to public 30 39 13 5 1 3 8 78 7 286
2014 Does not provide services to public 29 34 14 7 2 4 9 73 11 1124

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 31 13 7 5 6 0 74 12 793
2017 Does not provide services to public 38 33 12 5 3 9 0 78 9 3411
2014 Provides services to public 32 39 12 6 3 7 0 77 10 721
2014 Does not provide services to public 32 35 13 5 2 12 1 77 8 3207
2011 Provides services to public 30 29 18 8 5 10 1 65 15 939
2011 Does not provide services to public 28 32 18 6 3 12 1 70 10 3501

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 34 36 15 9 5 2 0 71 14 794
2017 Does not provide services to public 35 34 14 8 4 3 0 72 13 3409
2014 Provides services to public 29 38 17 9 6 2 0 68 15 720
2014 Does not provide services to public 29 36 17 10 4 4 0 67 15 3207
2011 Provides services to public 25 35 17 10 9 4 0 63 19 938
2011 Does not provide services to public 25 36 18 10 6 4 1 64 17 3499
2008 Provides services to public 26 36 19 9 6 4 0 64 15 1287
2008 Does not provide services to public 30 37 16 8 4 4 1 71 13 3544

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 35 15 12 6 5 0 65 19 793
2017 Does not provide services to public 24 35 17 11 5 8 1 64 17 3403
2014 Provides services to public 22 36 19 9 6 8 0 63 16 720
2014 Does not provide services to public 21 33 20 11 4 10 0 60 17 3204
2011 Provides services to public 16 37 19 12 7 10 0 58 21 942
2011 Does not provide services to public 17 35 20 12 5 11 0 58 19 3509
2008 Provides services to public 16 38 21 13 4 9 0 59 19 1283
2008 Does not provide services to public 17 38 19 10 5 11 1 62 17 3538

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 30 32 15 9 8 5 0 65 19 795
2017 Does not provide services to public 30 33 14 11 6 7 0 67 18 3413
2014 Provides services to public 27 34 16 10 7 6 0 65 18 721
2014 Does not provide services to public 26 33 18 10 5 7 0 63 17 3206
2011 Provides services to public 24 35 16 8 8 7 1 64 18 941
2011 Does not provide services to public 25 37 16 9 6 7 0 67 16 3506
2008 Provides services to public 21 37 18 9 6 8 0 64 16 1285
2008 Does not provide services to public 25 36 15 9 6 9 0 68 16 3539

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 37 15 13 8 3 0 63 21 795
2017 Does not provide services to public 24 36 15 14 7 5 0 63 21 3407
2014 Provides services to public 21 36 18 14 5 5 0 61 20 720
2014 Does not provide services to public 20 37 19 12 7 5 0 60 20 3204
2011 Provides services to public 16 40 18 14 8 3 0 58 23 940
2011 Does not provide services to public 18 38 17 16 6 5 0 59 23 3506
2008 Provides services to public 20 41 16 14 6 4 0 63 21 1286
2008 Does not provide services to public 20 41 15 13 6 4 0 64 20 3544
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 47 11 7 2 1 0 80 9 794
2017 Does not provide services to public 36 43 12 6 1 1 0 80 7 3406
2014 Provides services to public 34 43 13 6 2 1 0 78 8 721
2014 Does not provide services to public 33 43 15 6 2 2 0 77 8 3208
2011 Provides services to public 28 40 17 8 4 3 1 71 12 939
2011 Does not provide services to public 29 43 15 7 3 3 0 74 10 3499

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 42 10 2 1 3 0 87 3 794
2017 Does not provide services to public 44 39 10 2 1 4 0 87 3 3401
2014 Provides services to public 40 43 8 3 1 4 1 87 4 720
2014 Does not provide services to public 39 42 10 2 1 6 1 86 3 3202
2011 Provides services to public 36 39 13 3 2 7 1 82 4 938
2011 Does not provide services to public 39 38 12 3 1 6 1 83 4 3499

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 37 10 7 3 3 1 79 10 794
2017 Does not provide services to public 37 37 11 6 3 4 2 78 10 3402
2014 Provides services to public 39 36 10 6 4 2 2 79 10 721
2014 Does not provide services to public 36 39 11 5 2 4 1 80 8 3210
2011 Provides services to public 39 35 10 7 3 4 1 78 11 938
2011 Does not provide services to public 39 36 10 7 2 4 2 80 9 3501
2008 Provides services to public 37 34 11 7 6 3 1 75 13 1291
2008 Does not provide services to public 33 35 12 9 4 5 2 74 14 3544

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 28 34 18 9 6 4 1 65 16 794
2017 Does not provide services to public 24 33 20 11 4 7 1 61 17 3399
2014 Provides services to public 22 33 21 10 6 6 2 59 18 721
2014 Does not provide services to public 21 31 21 10 4 10 2 59 17 3208
2011 Provides services to public 20 33 22 10 5 8 3 58 17 933
2011 Does not provide services to public 19 34 22 9 5 9 2 60 16 3506

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 19 26 17 12 13 10 4 51 29 794
2017 Does not provide services to public 17 22 18 14 11 14 4 48 30 3407
2014 Provides services to public 15 24 19 13 14 12 4 46 32 722
2014 Does not provide services to public 14 22 19 14 12 15 4 45 32 3207
2011 Provides services to public 14 21 19 12 16 12 5 42 34 935
2011 Does not provide services to public 15 23 19 13 11 15 4 47 30 3507

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 28 8 7 2 2 2 83 9 795
2017 Does not provide services to public 56 27 8 5 2 1 2 85 7 3404
2014 Provides services to public 52 27 9 6 2 2 2 82 8 722
2014 Does not provide services to public 55 27 9 5 2 1 2 84 7 3210

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 63 25 6 3 0 2 1 90 4 795
2017 Does not provide services to public 67 23 5 2 1 2 2 92 3 3408
2014 Provides services to public 64 25 5 2 1 1 2 92 3 722
2014 Does not provide services to public 67 23 4 1 1 2 1 93 2 3208
2011 Provides services to public 65 24 6 2 0 2 1 91 2 937
2011 Does not provide services to public 68 20 5 2 1 1 3 92 3 3509
2008 Provides services to public 67 21 6 3 1 1 2 90 4 1289
2008 Does not provide services to public 71 19 5 2 1 1 2 92 3 3542

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 37 14 10 7 3 0 69 17 795
2017 Does not provide services to public 31 38 12 10 5 2 0 71 16 3400
2014 Provides services to public 27 39 16 11 5 2 1 67 16 722
2014 Does not provide services to public 29 37 15 11 5 3 1 68 17 3207
2011 Provides services to public 30 34 14 9 8 2 1 67 18 937
2011 Does not provide services to public 32 36 15 8 6 2 1 70 15 3510
2008 Provides services to public 28 38 16 11 6 1 1 67 17 1287
2008 Does not provide services to public 32 39 13 8 5 2 0 73 13 3539

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 26 29 17 11 14 2 1 57 26 795
2017 Does not provide services to public 28 31 12 13 11 2 2 62 25 3403
2014 Provides services to public 19 30 14 18 15 2 2 51 34 721
2014 Does not provide services to public 21 29 15 16 14 2 3 53 31 3210
2011 Provides services to public 19 27 16 15 19 2 3 48 35 937
2011 Does not provide services to public 20 28 16 16 15 2 2 50 33 3511
2008 Provides services to public 20 33 13 16 14 2 2 55 31 1287
2008 Does not provide services to public 22 33 13 15 14 1 2 57 29 3532

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 39 18 9 5 4 0 67 15 794
2017 Does not provide services to public 28 39 17 7 4 5 1 71 12 3405

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 36 11 2 2 3 1 85 4 794
2017 Does not provide services to public 48 34 10 2 2 4 0 86 4 3405
2014 Provides services to public 50 35 9 2 2 3 0 87 3 722
2014 Does not provide services to public 52 33 8 2 1 4 0 89 3 3206

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 48 35 10 4 1 2 0 84 6 795
2017 Does not provide services to public 49 36 9 3 1 2 0 87 4 3401
2014 Provides services to public 47 37 10 2 2 2 0 85 4 721
2014 Does not provide services to public 48 36 10 3 1 2 0 86 4 3209
2011 Provides services to public 36 42 10 5 3 3 1 81 8 941
2011 Does not provide services to public 41 39 12 3 2 4 0 83 5 3507

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 37 7 2 2 0 0 89 4 793
2017 Does not provide services to public 56 33 7 2 2 0 0 89 4 3409
2014 Provides services to public 53 34 8 2 2 1 0 88 5 722
2014 Does not provide services to public 52 36 8 2 1 1 0 88 3 3205
2011 Provides services to public 44 37 10 5 3 1 0 82 8 937
2011 Does not provide services to public 46 38 10 4 2 1 0 85 6 3501
2008 Provides services to public 41 41 10 5 2 1 0 82 7 1287
2008 Does not provide services to public 44 38 10 4 3 1 0 83 7 3543

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 46 34 11 6 2 0 0 81 8 794
2017 Does not provide services to public 49 32 11 5 3 1 0 81 8 3407
2014 Provides services to public 39 38 15 6 2 1 0 78 7 721
2014 Does not provide services to public 39 37 14 6 2 0 0 77 9 3210
2011 Provides services to public 39 36 13 7 5 1 0 76 11 940
2011 Does not provide services to public 42 35 14 5 3 1 0 78 8 3505

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 38 11 5 2 0 0 81 7 794
2017 Does not provide services to public 47 35 11 5 3 0 0 82 7 3407
2014 Provides services to public 38 39 15 6 2 1 0 77 8 722
2014 Does not provide services to public 38 39 14 7 2 0 0 77 9 3209
2011 Provides services to public 37 38 13 7 4 1 0 75 11 940
2011 Does not provide services to public 40 38 13 5 3 0 0 78 8 3498
2008 Provides services to public 39 39 12 7 3 0 0 79 10 1283
2008 Does not provide services to public 44 38 9 6 3 0 0 82 8 3539

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 28 16 9 6 4 0 68 15 795
2017 Does not provide services to public 41 25 15 9 5 5 0 70 14 3405
2014 Provides services to public 35 30 17 9 4 3 1 68 14 721
2014 Does not provide services to public 36 27 17 10 5 4 0 66 16 3210
2011 Provides services to public 33 27 16 10 9 5 0 64 20 940
2011 Does not provide services to public 40 25 15 8 6 5 1 70 15 3504
2008 Provides services to public 33 28 17 10 7 4 0 64 18 1284
2008 Does not provide services to public 39 27 14 9 6 4 1 70 15 3537
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Provides services to public 24 43 33 795
2017 Does not provide services to public 24 44 32 3412
2014 Provides services to public 24 44 32 721
2014 Does not provide services to public 24 42 34 3211
2011 Provides services to public 30 39 31 938
2011 Does not provide services to public 24 46 30 3513

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Provides services to public 13 42 26 3 10 6 187
2017 Does not provide services to public 13 47 22 4 8 7 831
2014 Provides services to public 16 43 22 9 9999 10 168
2014 Does not provide services to public 13 46 22 8 9999 10 743
2011 Provides services to public 16 37 24 7 9999 16 273
2011 Does not provide services to public 17 42 24 5 9999 13 828
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 13 87 794
2017 Does not provide services to public 11 89 3410
2014 Provides services to public 13 87 721
2014 Does not provide services to public 11 89 3201

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 46 104
2017 Does not provide services to public 40 366
2014 Provides services to public 58 92
2014 Does not provide services to public 46 343

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 56 104
2017 Does not provide services to public 66 366
2014 Provides services to public 54 92
2014 Does not provide services to public 60 343

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 104
2017 Does not provide services to public 8 366
2014 Provides services to public 9 92
2014 Does not provide services to public 6 343

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 0 366
2014 Provides services to public 0 92
2014 Does not provide services to public 0 343

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 104
2017 Does not provide services to public 3 366
2014 Does not provide services to public 2 343

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 104
2014 Provides services to public 7 92
2014 Does not provide services to public 2 343

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 366
2014 Does not provide services to public 5 343

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 31 104
2017 Does not provide services to public 34 368
2014 Provides services to public 36 92
2014 Does not provide services to public 30 344

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 29 104
2017 Does not provide services to public 37 368
2014 Provides services to public 30 92
2014 Does not provide services to public 33 344

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 104
2017 Does not provide services to public 42 368
2014 Provides services to public 42 92
2014 Does not provide services to public 34 344

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 35 104
2017 Does not provide services to public 32 368
2014 Provides services to public 37 92
2014 Does not provide services to public 42 344

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 104
2017 Does not provide services to public 24 368
2014 Provides services to public 21 92
2014 Does not provide services to public 25 344

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 104
2017 Does not provide services to public 50 368
2014 Provides services to public 64 92
2014 Does not provide services to public 59 344

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 33 104
2017 Does not provide services to public 23 368
2014 Provides services to public 37 92
2014 Does not provide services to public 31 344

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 104
2014 Does not provide services to public 2 344

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 104
2017 Does not provide services to public 10 368
2014 Provides services to public 8 92
2014 Does not provide services to public 9 344

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 104
2017 Does not provide services to public 9 368
2014 Provides services to public 16 92
2014 Does not provide services to public 9 344

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 44 104
2017 Does not provide services to public 43 368
2014 Provides services to public 41 92
2014 Does not provide services to public 42 344

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 104
2017 Does not provide services to public 22 368
2014 Provides services to public 25 92
2014 Does not provide services to public 21 344

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 104
2017 Does not provide services to public 11 368
2014 Provides services to public 13 92
2014 Does not provide services to public 13 344

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 58 104
2017 Does not provide services to public 55 367
2014 Provides services to public 51 91
2014 Does not provide services to public 52 344

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 104
2017 Does not provide services to public 27 367
2014 Provides services to public 35 91
2014 Does not provide services to public 28 344

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 104
2017 Does not provide services to public 11 367
2014 Provides services to public 8 91
2014 Does not provide services to public 10 344

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 104
2017 Does not provide services to public 14 367
2014 Provides services to public 11 91
2014 Does not provide services to public 10 344

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 104
2017 Does not provide services to public 7 367
2014 Provides services to public 11 91
2014 Does not provide services to public 10 344

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 104
2017 Does not provide services to public 5 367
2014 Does not provide services to public 3 344

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 104
2017 Does not provide services to public 12 367
2014 Provides services to public 24 91
2014 Does not provide services to public 13 344

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 104
2017 Does not provide services to public 9 367
2014 Provides services to public 10 91
2014 Does not provide services to public 14 344

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 23 104
2017 Does not provide services to public 26 367
2014 Provides services to public 21 91
2014 Does not provide services to public 28 344

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 99
2017 Does not provide services to public 13 349
2014 Provides services to public 24 90
2014 Does not provide services to public 13 331

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 24 99
2017 Does not provide services to public 25 349
2014 Provides services to public 21 90
2014 Does not provide services to public 20 331

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 99
2017 Does not provide services to public 10 349
2014 Provides services to public 24 90
2014 Does not provide services to public 10 331

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 6 99
2017 Does not provide services to public 11 349
2014 Provides services to public 17 90
2014 Does not provide services to public 8 331

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 8 99
2017 Does not provide services to public 14 349
2014 Provides services to public 12 90
2014 Does not provide services to public 11 331

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 10 99
2017 Does not provide services to public 11 349
2014 Provides services to public 14 90
2014 Does not provide services to public 9 331

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 99
2017 Does not provide services to public 18 349
2014 Provides services to public 17 90
2014 Does not provide services to public 15 331

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 99
2017 Does not provide services to public 11 349
2014 Provides services to public 9 90
2014 Does not provide services to public 9 331

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 7 99
2017 Does not provide services to public 10 349
2014 Provides services to public 13 90
2014 Does not provide services to public 9 331

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 30 99
2017 Does not provide services to public 26 349
2014 Provides services to public 26 90
2014 Does not provide services to public 21 331

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 99
2017 Does not provide services to public 11 349
2014 Does not provide services to public 9 331

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 47 99
2017 Does not provide services to public 44 349
2014 Provides services to public 47 90
2014 Does not provide services to public 41 331

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 99
2017 Does not provide services to public 1 349

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 43 99
2017 Does not provide services to public 42 349
2014 Provides services to public 41 90
2014 Does not provide services to public 49 331

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 99
2017 Does not provide services to public 1 349

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 99
2017 Does not provide services to public 14 349
2014 Provides services to public 6 90
2014 Does not provide services to public 11 331

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 96 4 104
2017 Does not provide services to public 95 5 369

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 23 14 4 4 24 7 68 12 794
2017 Does not provide services to public 21 17 15 4 3 31 9 63 12 3404
2014 Provides services to public 20 21 17 4 4 26 8 62 12 722
2014 Does not provide services to public 18 18 15 4 3 33 10 63 11 3206

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 39 34 10 4 3 8 1 81 8 792
2017 Does not provide services to public 38 33 12 3 2 10 1 81 6 3401
2014 Provides services to public 32 34 15 4 2 11 2 76 6 721
2014 Does not provide services to public 34 33 14 3 1 13 2 79 5 3205
2011 Provides services to public 41 36 9 4 2 7 0 83 7 936
2011 Does not provide services to public 45 36 9 3 1 5 0 86 4 3505
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 24 49 13 6 3 2 3 77 10 793
2017 Does not provide services to public 26 50 11 7 2 2 3 80 9 3412
2014 Provides services to public 21 52 11 8 2 4 3 78 10 721
2014 Does not provide services to public 23 53 13 5 2 2 3 80 7 3209
2011 Provides services to public 24 51 11 6 3 2 3 80 9 934
2011 Does not provide services to public 24 54 11 4 2 1 3 81 7 3513
2008 Provides services to public 25 47 12 7 3 3 3 76 11 1288
2008 Does not provide services to public 25 50 11 7 3 2 2 78 10 3548

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 13 27 18 6 4 26 6 59 15 795
2017 Does not provide services to public 13 25 20 4 2 28 7 59 10 3403
2014 Provides services to public 9 24 23 6 3 27 8 51 14 722
2014 Does not provide services to public 10 24 21 6 3 26 10 54 13 3206
2011 Provides services to public 10 25 20 7 5 25 8 53 18 937
2011 Does not provide services to public 11 25 22 5 3 27 7 54 13 3499

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 42 34 9 2 1 10 3 86 3 794
2017 Does not provide services to public 46 29 8 1 1 12 3 88 3 3409
2014 Provides services to public 37 35 10 2 1 12 3 85 3 722
2014 Does not provide services to public 41 33 10 1 1 11 4 86 2 3208
2011 Provides services to public 38 30 11 2 2 12 4 82 5 940
2011 Does not provide services to public 40 33 11 2 1 11 3 85 3 3506
2008 Provides services to public 39 31 11 3 1 12 3 82 5 1289
2008 Does not provide services to public 41 33 9 2 1 12 3 86 3 3547

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 36 34 10 3 2 13 3 83 5 793
2017 Does not provide services to public 40 30 10 2 1 15 3 84 3 3404
2014 Provides services to public 32 35 13 2 1 14 3 81 4 721
2014 Does not provide services to public 35 33 12 2 1 14 4 82 4 3205
2011 Provides services to public 32 33 15 2 2 12 4 77 5 933
2011 Does not provide services to public 35 32 12 3 1 14 3 81 5 3500
2008 Provides services to public 35 32 13 5 2 10 3 76 8 1289
2008 Does not provide services to public 40 31 11 3 2 10 3 82 6 3545
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 7 93 794
2017 Does not provide services to public 5 95 3399
2014 Provides services to public 6 94 722
2014 Does not provide services to public 4 96 3203

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 40 55
2017 Does not provide services to public 32 182
2014 Provides services to public 39 42
2014 Does not provide services to public 36 131

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 79 55
2017 Does not provide services to public 81 182
2014 Provides services to public 68 42
2014 Does not provide services to public 78 131

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 14 55
2017 Does not provide services to public 4 182
2014 Does not provide services to public 4 131

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 55
2017 Does not provide services to public 0 182
2014 Provides services to public 0 42
2014 Does not provide services to public 0 131

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 4 182
2014 Does not provide services to public 5 131

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 8 182
2014 Does not provide services to public 12 131

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 55
2017 Does not provide services to public 19 180
2014 Provides services to public 23 42
2014 Does not provide services to public 20 131

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 55
2017 Does not provide services to public 19 180
2014 Provides services to public 23 42
2014 Does not provide services to public 17 131

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 55
2017 Does not provide services to public 8 180
2014 Provides services to public 15 42
2014 Does not provide services to public 6 131

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 22 55
2017 Does not provide services to public 24 180
2014 Provides services to public 25 42
2014 Does not provide services to public 20 131

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 55
2017 Does not provide services to public 27 180
2014 Provides services to public 35 42
2014 Does not provide services to public 16 131

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 55
2017 Does not provide services to public 3 180
2014 Provides services to public 0 42
2014 Does not provide services to public 6 131

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 55

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 55
2017 Does not provide services to public 6 180
2014 Provides services to public 11 42

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 18 55
2017 Does not provide services to public 16 180
2014 Provides services to public 18 42
2014 Does not provide services to public 10 131

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 55

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 13 55
2017 Does not provide services to public 22 180
2014 Provides services to public 13 42
2014 Does not provide services to public 20 131

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 55
2017 Does not provide services to public 0 180

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 16 55
2017 Does not provide services to public 19 180
2014 Provides services to public 28 42
2014 Does not provide services to public 31 131

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 55
2017 Does not provide services to public 30 181
2014 Provides services to public 23 42
2014 Does not provide services to public 34 131

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 55
2017 Does not provide services to public 11 181
2014 Provides services to public 20 42
2014 Does not provide services to public 19 131

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 181
2014 Does not provide services to public 6 131

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 55
2017 Does not provide services to public 11 181
2014 Does not provide services to public 10 131

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 181
2014 Does not provide services to public 4 131

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 181
2014 Does not provide services to public 5 131

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 55
2017 Does not provide services to public 6 181
2014 Provides services to public 11 42
2014 Does not provide services to public 9 131

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 181
2014 Does not provide services to public 13 131

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 53 55
2017 Does not provide services to public 59 181
2014 Provides services to public 53 42
2014 Does not provide services to public 47 131

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 178
2014 Provides services to public 12 41

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 15 53
2017 Does not provide services to public 14 178
2014 Provides services to public 23 41
2014 Does not provide services to public 9 124

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 5 178
2014 Does not provide services to public 6 124

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 53

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 3 178
2014 Provides services to public 0 41
2014 Does not provide services to public 6 124

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 6 178
2014 Does not provide services to public 5 124

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 11 53
2017 Does not provide services to public 12 178
2014 Provides services to public 14 41
2014 Does not provide services to public 7 124

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 12 53
2017 Does not provide services to public 13 178
2014 Provides services to public 12 41
2014 Does not provide services to public 10 124

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 7 178
2014 Does not provide services to public 6 124

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 28 53
2017 Does not provide services to public 20 178
2014 Provides services to public 20 41
2014 Does not provide services to public 25 124

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Does not provide services to public 9 178
2014 Does not provide services to public 6 124

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 55 53
2017 Does not provide services to public 44 178
2014 Provides services to public 39 41
2014 Does not provide services to public 44 124

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 53
2017 Does not provide services to public 3 178
2014 Provides services to public 0 41

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 54 53
2017 Does not provide services to public 58 178
2014 Provides services to public 55 41
2014 Does not provide services to public 62 124

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 0 53

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 9 53
2017 Does not provide services to public 12 178
2014 Provides services to public 12 41
2014 Does not provide services to public 13 124

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 92 8 55
2017 Does not provide services to public 97 3 183

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 22 15 3 2 27 6 71 7 795
2017 Does not provide services to public 21 16 14 2 2 37 8 68 6 3404
2014 Provides services to public 22 21 15 2 2 31 7 71 5 721
2014 Does not provide services to public 18 18 14 2 1 38 9 68 5 3206

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 41 31 11 3 2 11 1 82 6 792
2017 Does not provide services to public 40 31 11 2 1 12 2 83 4 3404
2014 Provides services to public 33 35 13 2 1 13 2 81 3 721
2014 Does not provide services to public 36 33 13 2 1 14 2 82 3 3206
2011 Provides services to public 44 33 10 3 1 8 0 84 5 937
2011 Does not provide services to public 46 36 9 2 1 6 0 88 3 3509
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 38 26 18 7 9 0 2 66 16 790
2017 Does not provide services to public 40 27 16 8 6 1 3 69 14 3408

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 17 29 26 18 10 0 1 46 28 794
2017 Does not provide services to public 23 31 25 12 8 0 1 54 20 3408

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 25 32 23 12 6 0 1 58 19 786
2017 Does not provide services to public 30 31 20 10 5 0 3 63 16 3400

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 21 26 24 17 10 0 2 48 28 794
2017 Does not provide services to public 27 27 22 13 8 1 3 55 22 3405

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 43 25 14 7 4 0 7 73 12 789
2017 Does not provide services to public 49 23 10 4 3 1 11 81 8 3403

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 31 21 12 7 0 1 60 18 792
2017 Does not provide services to public 34 32 19 8 5 0 1 66 14 3396

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 29 32 22 10 5 0 2 62 15 789
2017 Does not provide services to public 33 34 19 8 4 1 2 69 12 3397

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 27 33 22 11 5 0 2 61 17 792
2017 Does not provide services to public 27 35 20 10 5 1 1 64 16 3398

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 33 32 20 10 4 0 2 66 14 790
2017 Does not provide services to public 32 33 18 9 5 0 2 67 15 3397

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 32 32 18 11 5 1 2 65 16 792
2017 Does not provide services to public 34 34 18 8 4 1 2 70 12 3385

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 55 23 10 6 4 0 2 80 10 793
2017 Does not provide services to public 55 23 12 5 3 0 2 80 8 3402

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 75 12 4 3 3 0 2 89 7 792
2017 Does not provide services to public 76 10 4 2 3 1 4 91 5 3397

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 58 24 10 4 3 0 2 83 6 794
2017 Does not provide services to public 62 23 7 3 1 0 3 88 5 3401

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 61 19 9 4 5 0 2 82 9 793
2017 Does not provide services to public 63 18 7 4 4 1 3 85 8 3405

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 54 17 7 2 2 0 18 87 5 791
2017 Does not provide services to public 56 14 5 2 1 1 21 90 4 3390

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 20 8 2 1 0 4 89 3 792
2017 Does not provide services to public 72 12 4 1 1 1 10 94 2 3381

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 66 15 5 3 6 0 4 85 10 795
2017 Does not provide services to public 70 15 5 3 3 1 4 89 6 3400

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 52 28 11 4 2 0 3 82 6 792
2017 Does not provide services to public 50 29 12 4 2 0 2 81 7 3400

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 12 31 37 15 4 0 0 43 19 796
2017 Does not provide services to public 15 35 35 10 4 0 1 50 14 3411

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 8 18 40 23 11 0 0 34 25 792
2017 Does not provide services to public 6 16 37 27 14 0 1 41 21 3411

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 23 42 18 7 5 5 0 68 12 796
2017 Does not provide services to public 26 43 15 7 4 6 0 73 11 3408

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 22 44 17 9 6 2 0 67 16 794
2017 Does not provide services to public 26 42 16 9 5 3 0 70 14 3411
Top of Page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 15 85 791
2017 Does not provide services to public 13 87 3405
2014 Provides services to public 12 88 722
2014 Does not provide services to public 10 90 3203

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Provides services to public 79 21 115
2017 Does not provide services to public 82 18 423
2014 Provides services to public 82 18 87
2014 Does not provide services to public 84 16 316

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 37 47 10 1 4 0 0 84 6 91
2017 Does not provide services to public 53 33 3 6 5 0 0 87 10 346
2014 Provides services to public 52 34 5 6 3 0 0 86 9 71
2014 Does not provide services to public 55 32 4 6 3 1 0 87 9 266
Top of Page

Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 51 19 12 6 5 5 1 55 45 796
2017 Does not provide services to public 52 22 11 4 4 6 1 56 44 3415

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 21 329
2017 Does not provide services to public 18 1360

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 36 329
2017 Does not provide services to public 33 1360

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 19 329
2017 Does not provide services to public 15 1360

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 34 329
2017 Does not provide services to public 29 1360

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 5 329
2017 Does not provide services to public 7 1360

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Provides services to public 39 329
2017 Does not provide services to public 45 1360

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Provides services to public 11 59 14 7 4 5 321
2017 Does not provide services to public 13 64 12 6 2 4 1325

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 16 26 16 16 13 2 11 49 33 337
2017 Does not provide services to public 17 27 15 15 11 4 12 51 31 1379

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Provides services to public 9 18 13 17 20 3 19 35 48 337
2017 Does not provide services to public 8 15 15 14 17 6 26 33 45 1376
Report a problem or mistake on this page
Date modified: