2017 Public Service Employee Survey Results for Statistics Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - MA

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

My Job
My Work Unit
My Immediate Supervisor
Senior Management
My Organization (Department or Agency)
Mobility and Retention
Harassment
Labour Management Relations and Collective Agreements
Discrimination
Stress and Well-Being
Duty to Accommodate
Compensation

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	38	46	5	8	2	84	11	270
2017	MA-01	84	16	0	0	0	100	0	12
2017	MA-02	29	58	4	8	0	88	8	24
2017	MA-03	38	46	3	10	2	84	12	89
2017	MA-04	39	48	7	7	0	86	7	44
2017	MA-05	37	47	6	6	3	84	10	62
2017	MA-06	26	48	9	17	0	74	17	23
2014	MA	50	41	4	3	2	92	5	252
2014	MA-02	79	21	0	0	0	100	0	14
2014	MA-03	53	38	4	1	4	91	5	102
2014	MA-04	48	43	2	7	0	91	7	44
2014	MA-05	39	53	5	3	0	92	3	62
2014	MA-06	60	33	7	0	0	93	0	15
2011	MA	63	31	1	4	1	94	4	267
2011	MA-02	73	20	7	0	0	93	0	15
2011	MA-03	67	30	1	1	1	97	2	104
2011	MA-04	63	32	2	2	0	95	2	41
2011	MA-05	57	31	1	10	0	88	10	68
2011	MA-06	59	37	0	0	4	96	4	27
2008	MA	67	30	1	2	0	97	2	283
2008	MA-02	61	39	0	0	0	100	0	23
2008	MA-03	63	35	0	2	0	98	2	95
2008	MA-04	76	24	0	0	0	100	0	38
2008	MA-05	71	21	4	4	0	92	4	73
2008	MA-06	61	39	0	0	0	100	0	28

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	69	24	5	2	0	0	0	93	2	270
2017	MA-01	100	0	0	0	0	0	0	100	0	12
2017	MA-02	83	13	4	0	0	0	0	96	0	24
2017	MA-03	78	15	4	2	0	1	0	93	2	89
2017	MA-04	64	30	7	0	0	0	0	93	0	44
2017	MA-05	61	32	5	2	0	0	0	94	2	62
2017	MA-06	48	39	0	13	0	0	0	87	13	23
2014	MA	62	30	4	2	1	0	1	93	4	252
2014	MA-02	79	14	0	0	0	0	7	100	0	14
2014	MA-03	67	26	2	3	0	1	1	95	3	102
2014	MA-04	68	25	5	2	0	0	0	93	2	44
2014	MA-05	44	47	6	3	0	0	0	90	3	62
2014	MA-06	73	20	0	0	7	0	0	93	7	15
2011	MA	70	25	2	2	0	0	0	95	3	267
2011	MA-02	93	0	7	0	0	0	0	93	0	15
2011	MA-03	77	21	0	1	0	1	0	99	1	104
2011	MA-04	68	29	0	2	0	0	0	98	2	41
2011	MA-05	54	37	3	6	0	0	0	91	6	68
2011	MA-06	78	15	4	0	4	0	0	93	4	27
2008	MA	66	27	4	3	0	0	0	93	3	283
2008	MA-02	70	22	0	9	0	0	0	91	9	23
2008	MA-03	76	22	1	1	0	0	0	98	1	95
2008	MA-04	58	34	5	0	0	0	3	95	0	38
2008	MA-05	51	37	8	3	1	0	0	88	4	73
2008	MA-06	71	18	4	7	0	0	0	89	7	28

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	55	22	10	9	3	0	77	13	270
2017	MA-01	92	8	0	0	0	0	100	0	12
2017	MA-02	75	17	8	0	0	0	92	0	24
2017	MA-03	65	17	9	7	2	0	82	9	89
2017	MA-04	45	25	16	7	7	0	70	14	44
2017	MA-05	47	26	11	10	6	0	73	16	62
2017	MA-06	30	22	9	35	0	4	55	36	23
2014	MA	49	24	12	13	2	1	73	15	252
2014	MA-02	79	14	7	0	0	0	93	0	14
2014	MA-03	64	23	5	6	2	1	87	8	102
2014	MA-04	45	23	20	11	0	0	68	11	44
2014	MA-05	31	21	19	24	3	2	52	28	62
2014	MA-06	20	47	7	20	7	0	67	27	15
2011	MA	47	25	12	12	3	0	72	15	267
2011	MA-02	93	0	7	0	0	0	93	0	15
2011	MA-03	61	24	7	8	1	0	85	9	104
2011	MA-04	49	22	17	12	0	0	71	12	41
2011	MA-05	26	26	18	22	6	1	54	28	68
2011	MA-06	19	37	22	15	7	0	56	22	27
2008	MA	45	28	10	11	5	0	73	17	283
2008	MA-02	57	35	0	9	0	0	91	9	23
2008	MA-03	64	22	7	4	2	0	86	6	95
2008	MA-04	34	37	13	13	3	0	71	16	38
2008	MA-05	33	21	16	19	11	0	53	30	73
2008	MA-06	11	46	18	14	11	0	57	25	28

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	42	37	10	6	5	79	12	270
2017	MA-01	76	24	0	0	0	100	0	12
2017	MA-02	42	42	8	8	0	83	8	24
2017	MA-03	36	37	12	9	6	73	15	89
2017	MA-04	50	32	9	7	2	82	9	44
2017	MA-05	40	44	8	0	8	84	8	62
2017	MA-06	39	43	9	4	4	83	9	23
2014	MA	54	38	5	2	1	91	4	252
2014	MA-02	64	21	14	0	0	86	0	14
2014	MA-03	51	39	5	3	2	90	5	102
2014	MA-04	64	27	7	2	0	91	2	44
2014	MA-05	50	44	3	2	2	94	3	62
2014	MA-06	60	33	7	0	0	93	0	15
2011	MA	53	37	6	3	1	90	4	267
2011	MA-02	60	33	7	0	0	93	0	15
2011	MA-03	50	40	6	4	0	90	4	104
2011	MA-04	63	34	2	0	0	98	0	41
2011	MA-05	51	35	7	4	1	87	6	68
2011	MA-06	44	41	7	4	4	85	7	27

Question 5. I get the training I need to do my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	44	45	6	4	1	1	89	5	269
2017	MA-01	48	44	0	8	0	0	92	8	12
2017	MA-02	46	33	13	4	0	4	83	4	24
2017	MA-03	40	47	2	8	1	1	89	9	89
2017	MA-04	50	48	2	0	0	0	98	0	44
2017	MA-05	44	48	6	0	2	0	92	2	62
2017	MA-06	55	27	18	0	0	0	82	0	22
2014	MA	52	43	3	2	0	0	95	2	251
2014	MA-02	71	21	7	0	0	0	93	0	14
2014	MA-03	55	42	2	1	0	0	97	1	102
2014	MA-04	50	43	5	2	0	0	93	2	44
2014	MA-05	45	48	3	3	0	0	94	3	62
2014	MA-06	40	53	7	0	0	0	93	0	15
2011	MA	50	42	4	2	0	2	94	2	266
2011	MA-02	73	27	0	0	0	0	100	0	15
2011	MA-03	51	41	5	2	0	1	93	2	103
2011	MA-04	39	56	2	0	0	2	98	0	41
2011	MA-05	50	38	7	1	1	1	90	3	68
2011	MA-06	59	30	0	7	0	4	92	8	27
2008	MA	45	46	6	4	0	0	90	4	284
2008	MA-02	63	38	0	0	0	0	100	0	24
2008	MA-03	40	49	5	4	1	0	89	5	95
2008	MA-04	50	47	3	0	0	0	97	0	38
2008	MA-05	44	45	7	4	0	0	89	4	73
2008	MA-06	46	29	14	11	0	0	75	11	28

Question 6. My job is a good fit with my interests.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	47	40	9	4	1	87	5	270
2017	MA-01	48	44	0	8	0	92	8	12
2017	MA-02	46	50	0	4	0	96	4	24
2017	MA-03	36	42	13	7	2	78	9	89
2017	MA-04	43	43	11	2	0	86	2	44
2017	MA-05	61	31	6	2	0	92	2	62
2017	MA-06	57	39	4	0	0	96	0	23
2014	MA	40	51	6	1	1	92	2	252
2014	MA-02	50	43	0	0	7	93	7	14
2014	MA-03	29	58	10	2	1	87	3	102
2014	MA-04	34	59	7	0	0	93	0	44
2014	MA-05	53	42	5	0	0	95	0	62
2014	MA-06	67	27	0	7	0	93	7	15
2011	MA	47	42	6	4	1	89	5	267
2011	MA-02	67	27	0	7	0	93	7	15
2011	MA-03	38	48	10	4	1	86	5	104
2011	MA-04	46	46	5	2	0	93	2	41
2011	MA-05	44	41	6	6	3	85	9	68
2011	MA-06	70	30	0	0	0	100	0	27
2008	MA	36	48	9	5	2	84	7	283
2008	MA-02	35	43	9	9	4	78	13	23
2008	MA-03	20	64	9	4	2	84	6	95
2008	MA-04	37	53	5	5	0	89	5	38
2008	MA-05	44	37	12	4	3	81	7	73
2008	MA-06	68	25	7	0	0	93	0	28

Question 7. My job is a good fit with my skills.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	53	40	4	3	0	93	3	270
2017	MA-01	72	28	0	0	0	100	0	12
2017	MA-02	54	42	4	0	0	96	0	24
2017	MA-03	44	42	9	4	1	85	6	89
2017	MA-04	55	41	2	2	0	95	2	44
2017	MA-05	61	35	0	3	0	97	3	62
2017	MA-06	52	43	4	0	0	96	0	23
2014	MA	44	48	4	3	1	92	4	252
2014	MA-02	64	29	7	0	0	93	0	14
2014	MA-03	37	50	6	5	2	87	7	102
2014	MA-04	36	57	5	2	0	93	2	44
2014	MA-05	58	40	0	2	0	98	2	62
2014	MA-06	40	60	0	0	0	100	0	15
2011	MA	49	43	5	2	1	92	3	265
2011	MA-02	60	33	0	7	0	93	7	15
2011	MA-03	41	51	5	2	1	92	3	103
2011	MA-04	39	54	7	0	0	93	0	41
2011	MA-05	55	33	6	3	3	88	6	67
2011	MA-06	70	30	0	0	0	100	0	27
2008	MA	35	53	8	2	2	88	4	284
2008	MA-02	25	58	8	8	0	83	8	24
2008	MA-03	25	57	13	4	1	82	5	95
2008	MA-04	37	58	5	0	0	95	0	38
2008	MA-05	44	45	5	1	4	89	5	73
2008	MA-06	57	43	0	0	0	100	0	28

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	63	32	2	3	0	0	95	3	270
2017	MA-01	76	24	0	0	0	0	100	0	12
2017	MA-02	83	8	4	4	0	0	92	4	24
2017	MA-03	57	38	0	4	0	0	96	4	89
2017	MA-04	66	27	5	0	2	0	93	2	44
2017	MA-05	65	32	2	2	0	0	97	2	62
2017	MA-06	61	39	0	0	0	0	100	0	23
2014	MA	57	37	3	2	0	1	95	2	252
2014	MA-02	57	36	7	0	0	0	93	0	14
2014	MA-03	51	41	4	4	0	0	92	4	102
2014	MA-04	73	23	0	0	0	5	100	0	44
2014	MA-05	56	39	3	2	0	0	95	2	62
2014	MA-06	73	20	7	0	0	0	93	0	15

Question 9. I have support at work to balance my work and personal life.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	57	33	5	2	1	0	1	92	3	270
2017	MA-01	60	24	8	0	0	0	8	91	0	12
2017	MA-02	71	17	8	4	0	0	0	88	4	24
2017	MA-03	53	36	4	2	2	1	1	91	5	89
2017	MA-04	68	30	2	0	0	0	0	98	0	44
2017	MA-05	60	31	6	2	0	0	2	92	2	62
2017	MA-06	48	43	4	4	0	0	0	91	4	23
2014	MA	58	31	6	2	1	2	0	91	3	251
2014	MA-02	57	29	7	0	0	7	0	92	0	14
2014	MA-03	54	35	6	2	1	1	1	91	3	101
2014	MA-04	73	20	2	2	0	2	0	95	2	44
2014	MA-05	58	31	6	2	2	2	0	90	3	62
2014	MA-06	67	20	13	0	0	0	0	87	0	15
2011	MA	60	29	6	1	0	0	3	92	2	267
2011	MA-02	73	20	7	0	0	0	0	93	0	15
2011	MA-03	63	26	6	2	0	0	4	92	2	104
2011	MA-04	63	32	2	0	0	0	2	98	0	41
2011	MA-05	57	32	7	1	0	0	1	91	1	68
2011	MA-06	48	33	7	4	4	0	4	85	8	27

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	22	23	15	10	6	4	20	59	21	270
2017	MA-01	8	8	32	0	0	8	44	33	0	12
2017	MA-02	21	25	21	0	0	8	25	69	0	24
2017	MA-03	26	24	13	4	7	7	19	67	15	89
2017	MA-04	30	30	7	11	0	5	18	76	15	44
2017	MA-05	18	19	19	10	11	2	21	48	27	62
2017	MA-06	22	26	13	26	9	0	4	50	36	23
2014	MA	22	24	13	10	9	3	20	59	24	251
2014	MA-02	14	14	21	14	0	14	21	44	22	14
2014	MA-03	23	17	12	11	7	3	28	57	26	101
2014	MA-04	25	23	16	7	18	0	11	54	28	44
2014	MA-05	16	37	11	10	8	3	15	65	22	62
2014	MA-06	33	40	7	7	13	0	0	73	20	15
2011	MA	22	20	7	12	10	5	22	58	31	267
2011	MA-02	27	13	7	0	0	13	40	86	0	15
2011	MA-03	20	21	8	8	9	7	28	63	25	104
2011	MA-04	22	29	2	17	10	2	17	64	33	41
2011	MA-05	21	16	9	19	10	1	24	49	39	68
2011	MA-06	30	22	7	19	15	4	4	56	36	27
2008	MA	24	21	11	13	12	4	15	55	31	283
2008	MA-02	17	13	22	4	4	9	30	50	14	23
2008	MA-03	26	23	8	12	9	5	16	63	27	95
2008	MA-04	29	26	11	11	11	0	13	64	24	38
2008	MA-05	19	23	11	14	14	3	16	53	34	73
2008	MA-06	32	11	7	25	21	4	0	44	48	28

Question 11. I get a sense of satisfaction from my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	39	48	8	4	1	0	87	5	270
2017	MA-01	48	52	0	0	0	0	100	0	12
2017	MA-02	50	42	8	0	0	0	92	0	24
2017	MA-03	34	46	12	7	1	0	80	8	89
2017	MA-04	30	52	11	7	0	0	82	7	44
2017	MA-05	47	47	5	2	0	0	94	2	62
2017	MA-06	43	52	0	4	0	0	96	4	23
2014	MA	34	54	8	4	1	0	88	4	252
2014	MA-02	64	29	0	7	0	0	93	7	14
2014	MA-03	27	57	10	4	2	0	84	6	102
2014	MA-04	27	61	7	5	0	0	89	5	44
2014	MA-05	44	48	5	3	0	0	92	3	62
2014	MA-06	40	47	13	0	0	0	87	0	15
2011	MA	37	49	9	3	1	0	86	5	267
2011	MA-02	47	40	0	0	7	7	93	7	15
2011	MA-03	27	58	13	1	2	0	85	3	104
2011	MA-04	32	63	2	2	0	0	95	2	41
2011	MA-05	41	41	9	7	1	0	82	9	68
2011	MA-06	56	33	11	0	0	0	89	0	27
2008	MA	29	52	13	4	3	0	81	7	283
2008	MA-02	26	52	17	0	4	0	78	4	23
2008	MA-03	19	59	13	6	3	0	78	9	95
2008	MA-04	42	42	13	3	0	0	84	3	38
2008	MA-05	29	53	11	4	3	0	82	7	73
2008	MA-06	46	43	11	0	0	0	89	0	28

Question 12. I receive meaningful recognition for work well done.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	32	44	12	9	2	0	0	77	11	270
2017	MA-01	48	52	0	0	0	0	0	100	0	12
2017	MA-02	42	33	8	8	4	0	4	78	13	24
2017	MA-03	31	43	12	10	3	0	0	74	13	89
2017	MA-04	36	41	16	5	0	2	0	79	5	44
2017	MA-05	31	47	11	11	0	0	0	77	11	62
2017	MA-06	30	57	4	9	0	0	0	87	9	23
2014	MA	31	44	15	8	2	0	0	75	10	252
2014	MA-02	50	36	7	0	7	0	0	86	7	14
2014	MA-03	41	39	12	5	3	0	0	80	8	102
2014	MA-04	27	52	14	5	2	0	0	80	7	44
2014	MA-05	24	47	19	8	2	0	0	71	10	62
2014	MA-06	13	53	27	7	0	0	0	67	7	15
2011	MA	32	50	10	4	3	0	0	82	8	267
2011	MA-02	40	33	13	0	0	7	7	85	0	15
2011	MA-03	38	44	12	3	3	0	0	83	6	104
2011	MA-04	37	56	7	0	0	0	0	93	0	41
2011	MA-05	18	57	9	10	6	0	0	75	16	68
2011	MA-06	30	59	0	7	4	0	0	89	11	27

Question 13. I have clear work objectives.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	45	44	6	5	0	0	89	5	270
2017	MA-01	48	44	8	0	0	0	92	0	12
2017	MA-02	63	21	4	8	0	4	87	9	24
2017	MA-03	52	35	4	8	1	0	87	9	89
2017	MA-04	39	55	5	2	0	0	93	2	44
2017	MA-05	40	50	8	2	0	0	90	2	62
2017	MA-06	35	52	9	4	0	0	87	4	23

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	42	48	4	5	0	0	90	5	270
2017	MA-01	48	52	0	0	0	0	100	0	12
2017	MA-02	58	29	4	8	0	0	88	8	24
2017	MA-03	38	49	3	8	1	0	88	9	89
2017	MA-04	36	52	7	5	0	0	89	5	44
2017	MA-05	47	45	6	2	0	0	92	2	62
2017	MA-06	52	48	0	0	0	0	100	0	23
2014	MA	43	46	8	3	0	1	89	3	252
2014	MA-02	64	14	14	7	0	0	79	7	14
2014	MA-03	44	43	9	2	1	1	88	3	102
2014	MA-04	36	48	11	2	0	2	86	2	44
2014	MA-05	37	55	5	3	0	0	92	3	62
2014	MA-06	53	40	0	7	0	0	93	7	15
2011	MA	40	47	6	4	1	2	89	5	267
2011	MA-02	33	60	7	0	0	0	93	0	15
2011	MA-03	44	43	10	1	0	2	89	1	104
2011	MA-04	29	68	0	2	0	0	98	2	41
2011	MA-05	34	40	9	12	3	3	76	15	68
2011	MA-06	52	44	0	0	0	4	100	0	27
2008	MA	41	45	9	5	1	0	86	6	283
2008	MA-02	52	35	9	4	0	0	87	4	23
2008	MA-03	33	51	11	5	1	0	83	6	95
2008	MA-04	45	47	8	0	0	0	92	0	38
2008	MA-05	40	41	11	7	1	0	81	8	73
2008	MA-06	54	39	4	4	0	0	93	4	28

Question 15. Overall, I feel valued at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	35	49	9	6	2	84	7	269
2017	MA-01	64	24	12	0	0	88	0	12
2017	MA-02	50	38	8	4	0	88	4	24
2017	MA-03	26	49	16	7	2	75	9	89
2017	MA-04	27	57	11	5	0	84	5	44
2017	MA-05	41	49	2	7	2	90	8	61
2017	MA-06	39	52	4	4	0	91	4	23

Question 16. I am proud of the work that I do.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	46	43	10	0	1	0	89	1	269
2017	MA-01	56	32	12	0	0	0	88	0	12
2017	MA-02	61	35	4	0	0	0	96	0	23
2017	MA-03	43	37	17	1	2	0	80	3	89
2017	MA-04	36	59	5	0	0	0	95	0	44
2017	MA-05	60	35	5	0	0	0	95	0	62
2017	MA-06	35	57	9	0	0	0	91	0	23
2014	MA	48	44	6	2	1	0	91	2	252
2014	MA-02	86	0	0	14	0	0	86	14	14
2014	MA-03	39	52	7	1	1	0	91	2	102
2014	MA-04	45	45	7	2	0	0	91	2	44
2014	MA-05	55	39	5	0	2	0	94	2	62
2014	MA-06	47	47	7	0	0	0	93	0	15
2011	MA	45	45	9	0	1	0	90	1	267
2011	MA-02	40	47	7	0	0	7	93	0	15
2011	MA-03	43	44	11	0	2	0	88	2	104
2011	MA-04	41	51	7	0	0	0	93	0	41
2011	MA-05	44	46	9	1	0	0	90	1	68
2011	MA-06	59	33	7	0	0	0	93	0	27

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	37	49	8	4	1	0	0	86	6	269
2017	MA-01	48	36	16	0	0	0	0	84	0	12
2017	MA-02	39	43	9	4	0	0	4	86	5	23
2017	MA-03	27	52	12	7	2	0	0	79	9	89
2017	MA-04	41	52	5	2	0	0	0	93	2	44
2017	MA-05	52	39	5	3	2	0	0	90	5	62
2017	MA-06	17	78	0	4	0	0	0	96	4	23
2014	MA	31	54	11	2	2	0	0	85	4	252
2014	MA-02	29	36	29	7	0	0	0	64	7	14
2014	MA-03	28	56	11	2	3	0	0	84	5	102
2014	MA-04	30	61	7	0	0	2	0	93	0	44
2014	MA-05	37	48	10	3	2	0	0	85	5	62
2014	MA-06	33	60	0	7	0	0	0	93	7	15
2011	MA	38	50	7	3	1	1	0	89	4	265
2011	MA-02	47	40	7	0	0	7	0	93	0	15
2011	MA-03	39	45	10	3	1	1	1	86	4	102
2011	MA-04	44	49	7	0	0	0	0	93	0	41
2011	MA-05	28	57	6	6	3	0	0	85	9	68
2011	MA-06	41	59	0	0	0	0	0	100	0	27

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	48	38	9	3	1	0	87	4	268
2017	MA-01	48	44	0	8	0	0	92	8	12
2017	MA-02	57	39	0	0	0	4	100	0	23
2017	MA-03	45	39	11	2	2	0	84	4	89
2017	MA-04	51	35	14	0	0	0	86	0	43
2017	MA-05	55	31	8	5	2	0	85	6	62
2017	MA-06	39	52	9	0	0	0	91	0	23
2014	MA	41	49	7	2	1	0	90	3	252
2014	MA-02	43	43	7	7	0	0	86	7	14
2014	MA-03	45	45	6	2	2	0	90	4	102
2014	MA-04	45	45	9	0	0	0	91	0	44
2014	MA-05	34	58	5	2	2	0	92	3	62
2014	MA-06	47	40	13	0	0	0	87	0	15

Question 19. I have support at work to provide a high level of service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	41	44	10	3	1	0	1	86	4	267
2017	MA-01	56	36	8	0	0	0	0	92	0	12
2017	MA-02	55	32	9	0	0	0	5	90	0	22
2017	MA-03	39	46	10	3	1	0	0	85	4	89
2017	MA-04	45	34	14	2	2	0	2	81	5	44
2017	MA-05	40	48	6	3	2	0	0	89	5	62
2017	MA-06	32	55	9	5	0	0	0	86	5	22
2014	MA	39	48	9	2	1	0	0	88	3	252
2014	MA-02	50	29	21	0	0	0	0	79	0	14
2014	MA-03	44	42	9	3	2	0	0	86	5	102
2014	MA-04	43	52	5	0	0	0	0	95	0	44
2014	MA-05	34	53	10	3	0	0	0	87	3	62
2014	MA-06	27	60	0	7	0	7	0	93	7	15
2011	MA	48	42	7	2	1	0	1	90	3	267
2011	MA-02	67	33	0	0	0	0	0	100	0	15
2011	MA-03	45	40	11	0	2	1	1	87	2	104
2011	MA-04	51	49	0	0	0	0	0	100	0	41
2011	MA-05	44	41	6	6	0	0	3	88	6	68
2011	MA-06	48	41	7	4	0	0	0	89	4	27

Question 20. Overall, I like my job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	45	44	7	3	1	0	90	4	268
2017	MA-01	64	36	0	0	0	0	100	0	12
2017	MA-02	61	39	0	0	0	0	100	0	23
2017	MA-03	37	46	9	4	3	0	83	8	89
2017	MA-04	36	52	11	0	0	0	89	0	44
2017	MA-05	57	36	7	0	0	0	93	0	61
2017	MA-06	39	52	4	4	0	0	91	4	23
2014	MA	42	48	6	4	0	0	90	4	252
2014	MA-02	86	7	0	7	0	0	93	7	14
2014	MA-03	35	48	12	5	0	0	83	5	102
2014	MA-04	34	59	5	2	0	0	93	2	44
2014	MA-05	53	42	2	3	0	0	95	3	62
2014	MA-06	47	47	7	0	0	0	93	0	15
2011	MA	44	46	6	2	1	0	90	3	267
2011	MA-02	67	27	0	7	0	0	93	7	15
2011	MA-03	38	50	9	2	2	0	88	4	104
2011	MA-04	37	56	7	0	0	0	93	0	41
2011	MA-05	46	43	6	3	3	0	88	6	68
2011	MA-06	59	37	4	0	0	0	96	0	27
2008	MA	41	45	8	4	2	0	86	6	283
2008	MA-02	35	52	4	4	4	0	87	9	23
2008	MA-03	33	53	6	5	2	1	86	7	95
2008	MA-04	61	24	13	3	0	0	84	3	38
2008	MA-05	42	42	10	3	3	0	85	5	73
2008	MA-06	50	43	7	0	0	0	93	0	28

Question 21. I can complete my assigned workload during my regular working hours.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	49	35	9	5	1	1	85	6	270
2017	MA-01	80	8	0	0	0	12	100	0	12
2017	MA-02	71	25	4	0	0	0	96	0	24
2017	MA-03	55	39	4	1	0	0	94	1	89
2017	MA-04	55	41	5	0	0	0	95	0	44
2017	MA-05	35	42	13	6	2	2	79	8	62
2017	MA-06	26	17	22	30	4	0	43	35	23
2014	MA	48	33	12	5	2	0	82	6	251
2014	MA-02	71	14	14	0	0	0	86	0	14
2014	MA-03	63	25	10	2	0	1	88	2	102
2014	MA-04	50	32	14	2	2	0	82	5	44
2014	MA-05	31	52	8	7	2	0	84	8	61
2014	MA-06	27	27	20	20	7	0	53	27	15
2011	MA	43	35	14	6	1	0	78	8	267
2011	MA-02	67	33	0	0	0	0	100	0	15
2011	MA-03	54	35	9	2	1	0	88	3	104
2011	MA-04	39	46	15	0	0	0	85	0	41
2011	MA-05	32	35	19	10	3	0	68	13	68
2011	MA-06	30	26	26	15	4	0	56	19	27
2008	MA	39	40	13	5	2	0	80	7	283
2008	MA-02	57	39	4	0	0	0	96	0	23
2008	MA-03	49	39	8	1	2	0	88	3	95
2008	MA-04	50	45	5	0	0	0	95	0	38
2008	MA-05	23	48	19	7	1	1	72	8	73
2008	MA-06	11	29	29	21	11	0	39	32	28

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	2	11	39	29	12	1	6	44	14	270
2017	MA-01	0	0	8	16	32	20	24	86	0	12
2017	MA-02	0	0	29	29	21	4	17	63	0	24
2017	MA-03	4	13	29	34	13	0	6	50	19	89
2017	MA-04	0	7	50	23	14	0	7	39	7	44
2017	MA-05	0	10	50	32	8	0	0	40	10	62
2017	MA-06	0	26	48	26	0	0	0	26	26	23
2014	MA	1	13	48	24	11	0	2	37	14	250
2014	MA-02	0	7	7	43	36	7	0	85	8	14
2014	MA-03	0	11	46	28	10	0	6	40	12	101
2014	MA-04	0	11	52	30	7	0	0	36	11	44
2014	MA-05	3	18	52	13	15	0	0	27	21	62
2014	MA-06	0	7	60	27	7	0	0	33	7	15
2011	MA	3	16	38	24	14	0	4	40	20	265
2011	MA-02	0	0	27	27	33	0	13	69	0	15
2011	MA-03	4	9	43	26	11	1	7	40	14	103
2011	MA-04	2	15	39	22	20	0	2	43	18	41
2011	MA-05	3	28	39	16	12	0	1	29	32	67
2011	MA-06	0	22	30	33	15	0	0	48	22	27
2008	MA	2	11	40	30	14	0	3	45	14	282
2008	MA-02	0	9	22	39	17	0	13	65	10	23
2008	MA-03	2	7	36	37	15	0	3	53	10	95
2008	MA-04	3	11	45	24	18	0	0	42	13	38
2008	MA-05	3	15	45	25	10	0	3	35	18	73
2008	MA-06	0	11	54	21	14	0	0	36	11	28

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	1	4	21	32	32	3	7	70	6	270
2017	MA-01	0	0	8	0	40	28	24	83	0	12
2017	MA-02	0	8	0	17	54	8	13	89	11	24
2017	MA-03	2	2	22	33	34	0	7	71	5	89
2017	MA-04	0	2	25	32	34	0	7	71	2	44
2017	MA-05	0	2	23	44	27	2	3	75	2	62
2017	MA-06	0	17	26	43	13	0	0	57	17	23
2014	MA	1	6	26	35	23	5	4	64	7	250
2014	MA-02	0	7	7	0	71	7	7	83	8	14
2014	MA-03	2	3	21	41	21	6	7	70	6	101
2014	MA-04	0	2	30	41	18	7	2	65	3	44
2014	MA-05	2	11	31	32	24	0	0	56	13	62
2014	MA-06	0	7	20	40	20	7	7	69	8	15
2011	MA	2	7	22	34	28	3	4	66	10	264
2011	MA-02	0	0	7	7	53	13	20	90	0	15
2011	MA-03	2	6	17	32	35	3	6	73	9	103
2011	MA-04	3	5	23	35	33	0	3	69	8	40
2011	MA-05	3	9	36	34	15	1	1	51	12	67
2011	MA-06	0	7	26	48	15	4	0	65	8	27
2008	MA	1	1	14	34	44	2	4	82	3	282
2008	MA-02	0	4	0	30	52	4	9	95	5	23
2008	MA-03	0	0	12	27	53	3	5	87	0	95
2008	MA-04	0	0	16	39	42	3	0	84	0	38
2008	MA-05	4	1	19	33	40	0	3	75	6	73
2008	MA-06	0	4	14	43	32	0	7	81	4	28

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	2	12	32	29	13	4	8	48	16	269
2017	MA-01	0	0	16	24	16	20	24	71	0	12
2017	MA-02	0	8	38	4	29	4	17	42	11	24
2017	MA-03	5	5	30	30	19	6	7	56	10	88
2017	MA-04	0	9	41	32	7	2	9	44	10	44
2017	MA-05	2	16	34	32	11	0	5	46	19	62
2017	MA-06	4	30	22	43	0	0	0	43	35	23
2014	MA	7	16	34	22	13	2	6	38	24	251
2014	MA-02	7	0	14	29	14	14	21	67	11	14
2014	MA-03	5	9	35	23	15	3	11	44	16	101
2014	MA-04	5	20	41	23	7	0	5	31	26	44
2014	MA-05	10	21	27	24	18	0	0	42	31	62
2014	MA-06	0	20	53	7	13	7	0	21	21	15
2011	MA	6	11	34	29	11	2	6	44	19	265
2011	MA-02	0	0	40	20	33	0	7	57	0	15
2011	MA-03	1	8	32	32	13	4	11	52	10	103
2011	MA-04	10	10	24	39	10	0	7	53	21	41
2011	MA-05	12	16	45	18	6	1	1	25	29	67
2011	MA-06	7	15	30	44	4	0	0	48	22	27
2008	MA	2	8	28	34	22	3	3	60	11	282
2008	MA-02	0	9	17	30	22	9	13	67	11	23
2008	MA-03	0	6	22	38	27	3	3	70	7	95
2008	MA-04	0	5	32	34	21	8	0	60	6	38
2008	MA-05	3	12	26	36	21	1	1	58	15	73
2008	MA-06	0	0	50	36	11	0	4	48	0	28

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	2	8	31	32	20	1	5	55	11	270
2017	MA-01	0	0	0	0	56	20	24	100	0	12
2017	MA-02	0	0	17	25	46	0	13	81	0	24
2017	MA-03	1	4	28	42	21	0	3	65	6	89
2017	MA-04	2	7	39	23	20	2	7	48	10	44
2017	MA-05	3	11	40	34	10	0	2	44	15	62
2017	MA-06	0	22	39	30	9	0	0	39	22	23
2014	MA	4	10	32	37	16	0	2	54	14	250
2014	MA-02	0	0	21	21	50	7	0	77	0	14
2014	MA-03	3	6	22	44	21	0	5	68	9	101
2014	MA-04	0	9	39	43	9	0	0	52	9	44
2014	MA-05	6	18	32	32	11	0	0	44	24	62
2014	MA-06	0	13	60	27	0	0	0	27	13	15
2011	MA	2	8	31	36	18	2	3	57	10	264
2011	MA-02	0	0	7	27	60	0	7	93	0	15
2011	MA-03	2	4	25	37	23	2	7	66	6	103
2011	MA-04	0	5	37	39	17	0	2	58	5	41
2011	MA-05	1	15	39	36	6	3	0	43	17	67
2011	MA-06	8	12	35	38	4	4	0	44	20	26
2008	MA	1	7	27	41	20	0	2	64	8	282
2008	MA-02	0	0	30	35	22	0	13	65	0	23
2008	MA-03	1	1	21	45	28	1	2	76	2	95
2008	MA-04	0	3	24	47	26	0	0	74	3	38
2008	MA-05	1	14	34	38	11	0	1	50	15	73
2008	MA-06	0	21	36	36	7	0	0	43	21	28

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	4	19	31	21	17	2	7	42	24	268
2017	MA-01	0	0	0	0	40	20	40	100	0	12
2017	MA-02	0	0	4	35	39	4	17	94	0	23
2017	MA-03	0	14	33	30	18	1	5	51	14	88
2017	MA-04	2	20	36	18	14	2	7	35	25	44
2017	MA-05	6	26	42	13	11	0	2	25	33	62
2017	MA-06	4	39	30	22	4	0	0	26	43	23
2014	MA	5	17	36	25	11	2	4	38	24	250
2014	MA-02	0	0	14	14	43	14	14	80	0	14
2014	MA-03	3	10	34	30	15	1	8	49	14	101
2014	MA-04	2	18	43	25	7	2	2	33	21	44
2014	MA-05	11	18	40	24	6	0	0	31	29	62
2014	MA-06	0	47	40	7	0	7	0	7	50	15
2011	MA	6	17	30	24	16	2	5	43	24	265
2011	MA-02	0	0	20	13	53	0	13	77	0	15
2011	MA-03	2	12	26	31	18	3	8	55	15	103
2011	MA-04	2	7	34	29	22	0	5	54	10	41
2011	MA-05	12	31	30	19	3	1	3	23	45	67
2011	MA-06	11	22	41	15	7	4	0	23	35	27
2008	MA	4	15	28	29	20	1	2	51	19	282
2008	MA-02	0	13	9	35	30	0	13	75	15	23
2008	MA-03	1	6	23	36	31	2	1	68	8	95
2008	MA-04	3	3	34	29	29	3	0	59	5	38
2008	MA-05	5	23	40	23	5	0	3	30	30	73
2008	MA-06	14	29	32	21	4	0	0	25	43	28

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	2	12	36	22	17	5	7	44	15	269
2017	MA-01	0	0	0	0	16	44	40	100	0	12
2017	MA-02	0	4	25	13	29	8	21	59	6	24
2017	MA-03	2	8	35	29	18	4	3	51	11	89
2017	MA-04	0	14	35	12	28	2	9	45	16	43
2017	MA-05	2	15	44	23	15	0	3	38	17	62
2017	MA-06	0	26	39	35	0	0	0	35	26	23
2014	MA	2	7	29	33	19	3	6	58	10	249
2014	MA-02	0	0	21	0	36	29	14	63	0	14
2014	MA-03	1	3	23	36	25	3	9	69	5	100
2014	MA-04	0	9	32	32	23	2	2	57	10	44
2014	MA-05	5	10	31	40	11	0	3	53	15	62
2014	MA-06	0	7	50	43	0	0	0	43	7	14
2011	MA	2	10	33	29	16	2	8	50	13	264
2011	MA-02	0	0	13	20	33	20	13	80	0	15
2011	MA-03	2	9	31	25	20	2	11	52	12	103
2011	MA-04	0	3	43	35	15	0	5	53	3	40
2011	MA-05	3	19	36	25	6	1	9	35	25	67
2011	MA-06	0	7	37	44	11	0	0	56	7	27
2008	MA	2	14	34	27	17	2	4	47	17	281
2008	MA-02	4	4	13	35	22	9	13	72	11	23
2008	MA-03	0	12	28	21	31	2	6	56	13	95
2008	MA-04	0	8	42	34	13	3	0	49	8	38
2008	MA-05	5	15	37	33	7	0	3	41	21	73
2008	MA-06	7	33	37	19	4	0	0	22	41	27

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	3	10	41	22	11	6	8	38	15	270
2017	MA-01	0	0	8	0	24	44	24	75	0	12
2017	MA-02	0	0	25	17	17	21	21	57	0	24
2017	MA-03	4	8	31	29	17	4	6	51	14	89
2017	MA-04	0	2	57	25	7	2	7	35	3	44
2017	MA-05	6	15	47	19	8	0	5	29	22	62
2017	MA-06	0	30	52	17	0	0	0	17	30	23
2014	MA	5	12	38	19	14	7	5	38	19	251
2014	MA-02	0	0	36	7	43	14	0	58	0	14
2014	MA-03	4	12	27	23	16	9	10	48	20	101
2014	MA-04	0	11	48	20	11	7	2	35	13	44
2014	MA-05	8	11	48	18	11	3	0	30	20	62
2014	MA-06	0	13	53	20	0	7	7	23	15	15

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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	60	25	6	6	2	0	1	86	8	270
2017	MA-01	84	8	8	0	0	0	0	92	0	12
2017	MA-02	67	25	4	4	0	0	0	92	4	24
2017	MA-03	74	17	1	4	3	0	0	91	8	89
2017	MA-04	59	23	2	11	5	0	0	82	16	44
2017	MA-05	53	31	13	2	2	0	0	84	3	62
2017	MA-06	30	39	4	17	0	0	9	76	19	23
2014	MA	60	24	6	8	1	0	0	85	9	252
2014	MA-02	86	7	0	7	0	0	0	93	7	14
2014	MA-03	71	19	4	6	1	0	0	89	7	102
2014	MA-04	48	39	7	7	0	0	0	86	7	44
2014	MA-05	55	26	5	11	2	0	2	82	13	62
2014	MA-06	47	27	13	7	7	0	0	73	13	15
2011	MA	54	23	8	12	3	0	0	77	15	267
2011	MA-02	93	0	7	0	0	0	0	93	0	15
2011	MA-03	64	21	4	8	3	0	0	86	11	104
2011	MA-04	51	17	12	17	2	0	0	68	20	41
2011	MA-05	37	31	9	19	4	0	0	68	24	68
2011	MA-06	44	30	15	7	4	0	0	74	11	27
2008	MA	56	24	8	7	5	0	0	81	12	284
2008	MA-02	63	21	4	13	0	0	0	83	13	24
2008	MA-03	73	19	4	2	2	0	0	92	4	95
2008	MA-04	61	24	8	8	0	0	0	84	8	38
2008	MA-05	41	23	12	10	12	1	0	65	22	73
2008	MA-06	32	39	7	14	7	0	0	71	21	28

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	40	29	5	1	2	8	14	89	5	270
2017	MA-01	52	8	0	0	0	16	24	100	0	12
2017	MA-02	38	29	0	0	0	13	21	100	0	24
2017	MA-03	36	28	3	0	3	13	16	90	5	89
2017	MA-04	36	27	5	2	0	11	18	90	3	44
2017	MA-05	42	35	8	2	3	0	10	86	5	62
2017	MA-06	57	26	9	0	0	0	9	90	0	23
2014	MA	41	30	9	2	2	6	10	85	5	252
2014	MA-02	29	21	7	0	0	14	29	88	0	14
2014	MA-03	39	25	9	3	3	8	14	81	8	102
2014	MA-04	36	34	14	0	2	7	7	82	3	44
2014	MA-05	50	32	8	0	2	2	6	89	2	62
2014	MA-06	53	33	13	0	0	0	0	87	0	15

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	64	27	3	4	2	0	0	92	6	270
2017	MA-01	84	16	0	0	0	0	0	100	0	12
2017	MA-02	58	33	0	8	0	0	0	92	8	24
2017	MA-03	64	25	3	6	1	1	0	90	7	89
2017	MA-04	68	25	5	2	0	0	0	93	2	44
2017	MA-05	58	32	2	5	3	0	0	90	8	62
2017	MA-06	74	26	0	0	0	0	0	100	0	23
2014	MA	63	27	4	3	2	0	0	91	4	252
2014	MA-02	64	21	7	7	0	0	0	86	7	14
2014	MA-03	62	26	7	3	2	0	0	88	5	102
2014	MA-04	66	25	2	2	2	2	0	93	5	44
2014	MA-05	66	27	3	2	0	0	2	95	2	62
2014	MA-06	67	33	0	0	0	0	0	100	0	15

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	51	37	7	2	1	1	0	90	3	269
2017	MA-01	64	28	8	0	0	0	0	92	0	12
2017	MA-02	67	21	4	4	0	4	0	91	4	24
2017	MA-03	53	34	9	0	2	2	0	89	2	89
2017	MA-04	52	43	2	2	0	0	0	95	2	44
2017	MA-05	36	52	7	3	0	0	2	90	3	61
2017	MA-06	78	17	4	0	0	0	0	96	0	23
2014	MA	50	42	4	2	0	2	0	93	2	252
2014	MA-02	50	43	0	0	0	7	0	100	0	14
2014	MA-03	55	37	4	1	1	2	0	94	2	102
2014	MA-04	45	48	5	2	0	0	0	93	2	44
2014	MA-05	50	42	5	2	0	2	0	93	2	62
2014	MA-06	47	40	7	7	0	0	0	87	7	15
2011	MA	50	37	5	3	1	3	0	90	5	267
2011	MA-02	60	20	7	0	0	13	0	92	0	15
2011	MA-03	48	40	6	2	1	3	0	91	3	104
2011	MA-04	49	44	0	5	0	2	0	95	5	41
2011	MA-05	50	34	4	6	4	1	0	85	10	68
2011	MA-06	48	37	11	0	0	4	0	88	0	27
2008	MA	47	39	8	3	0	1	1	88	3	283
2008	MA-02	54	29	13	0	0	0	4	87	0	24
2008	MA-03	52	36	4	2	0	3	3	93	2	95
2008	MA-04	51	35	14	0	0	0	0	86	0	37
2008	MA-05	37	45	12	4	1	0	0	82	5	73
2008	MA-06	39	46	7	7	0	0	0	86	7	28

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	35	32	9	6	4	12	2	78	11	270
2017	MA-01	32	16	8	0	0	44	0	86	0	12
2017	MA-02	33	33	0	0	4	21	8	94	6	24
2017	MA-03	28	27	16	6	7	16	1	66	15	89
2017	MA-04	34	34	9	9	0	11	2	79	11	44
2017	MA-05	32	44	3	10	3	6	2	82	14	62
2017	MA-06	61	35	4	0	0	0	0	96	0	23
2014	MA	42	36	7	4	1	9	2	87	5	252
2014	MA-02	50	14	0	0	0	36	0	100	0	14
2014	MA-03	35	37	6	6	1	12	3	85	8	102
2014	MA-04	34	43	9	7	0	5	2	83	7	44
2014	MA-05	52	32	11	0	2	3	0	87	2	62
2014	MA-06	67	27	0	0	0	7	0	100	0	15
2011	MA	41	33	8	3	2	11	3	85	6	266
2011	MA-02	60	7	7	0	0	27	0	91	0	15
2011	MA-03	33	38	8	4	2	13	3	84	7	104
2011	MA-04	46	29	5	0	2	15	2	91	3	41
2011	MA-05	37	34	9	6	4	6	3	79	11	67
2011	MA-06	52	41	0	0	0	4	4	100	0	27
2008	MA	36	39	8	4	1	8	2	85	6	284
2008	MA-02	42	33	4	4	0	13	4	90	5	24
2008	MA-03	31	35	11	4	0	17	3	82	5	95
2008	MA-04	45	42	5	3	0	3	3	92	3	38
2008	MA-05	34	42	12	5	3	3	0	79	8	73
2008	MA-06	32	57	7	4	0	0	0	89	4	28

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	15	24	13	7	1	30	10	65	15	270
2017	MA-01	16	0	8	0	0	76	0	67	0	12
2017	MA-02	13	8	8	0	0	58	13	71	0	24
2017	MA-03	18	15	9	7	2	42	8	64	18	89
2017	MA-04	18	23	9	11	2	23	14	64	21	44
2017	MA-05	13	32	15	13	0	11	16	62	18	62
2017	MA-06	4	61	30	0	0	4	0	68	0	23
2014	MA	14	25	16	8	1	24	12	62	14	251
2014	MA-02	0	14	14	0	0	64	7	50	0	14
2014	MA-03	15	18	13	7	1	33	14	61	15	102
2014	MA-04	16	23	11	14	2	23	11	59	24	44
2014	MA-05	18	34	19	5	0	11	13	68	6	62
2014	MA-06	13	47	20	13	0	0	7	64	14	15

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	72	23	3	1	96	1	270
2017	MA-01	92	8	0	0	100	0	12
2017	MA-02	79	17	4	0	96	0	24
2017	MA-03	64	31	2	2	96	2	89
2017	MA-04	75	20	5	0	95	0	44
2017	MA-05	74	21	3	2	95	2	62
2017	MA-06	83	17	0	0	100	0	23
2014	MA	67	29	3	2	95	2	252
2014	MA-02	93	7	0	0	100	0	14
2014	MA-03	66	29	4	1	95	1	102
2014	MA-04	68	25	2	5	93	5	44
2014	MA-05	66	31	0	3	97	3	62
2014	MA-06	67	33	0	0	100	0	15

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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	51	37	5	6	1	0	0	88	7	269
2017	MA-01	72	20	8	0	0	0	0	92	0	12
2017	MA-02	63	25	8	4	0	0	0	88	4	24
2017	MA-03	57	34	3	3	2	0	0	91	6	89
2017	MA-04	44	44	7	5	0	0	0	88	5	43
2017	MA-05	44	42	3	10	0	2	0	87	10	62
2017	MA-06	39	43	9	4	0	0	4	86	5	23
2014	MA	48	37	8	4	2	0	0	85	7	252
2014	MA-02	57	14	21	0	0	0	7	77	0	14
2014	MA-03	53	33	8	4	2	0	0	86	6	102
2014	MA-04	36	50	5	5	5	0	0	86	9	44
2014	MA-05	53	40	3	0	3	0	0	94	3	62
2014	MA-06	33	47	13	7	0	0	0	80	7	15
2011	MA	45	43	6	3	2	0	1	89	5	267
2011	MA-02	60	27	7	7	0	0	0	87	7	15
2011	MA-03	43	46	2	2	3	1	3	93	5	104
2011	MA-04	49	44	5	0	0	0	2	95	0	41
2011	MA-05	44	44	6	3	3	0	0	88	6	68
2011	MA-06	41	41	11	4	4	0	0	81	7	27
2008	MA	40	39	9	7	3	0	1	80	11	283
2008	MA-02	46	46	4	4	0	0	0	92	4	24
2008	MA-03	42	42	9	3	2	0	1	85	5	95
2008	MA-04	39	42	5	11	0	3	0	84	11	38
2008	MA-05	42	32	10	8	6	0	3	76	14	72
2008	MA-06	32	39	18	11	0	0	0	71	11	28

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	63	27	6	2	1	1	0	91	3	270
2017	MA-01	88	12	0	0	0	0	0	100	0	12
2017	MA-02	75	21	4	0	0	0	0	96	0	24
2017	MA-03	65	22	6	2	2	2	0	90	5	89
2017	MA-04	57	32	9	2	0	0	0	89	2	44
2017	MA-05	61	27	6	3	0	2	0	90	3	62
2017	MA-06	52	43	4	0	0	0	0	96	0	23
2014	MA	67	25	3	4	1	1	0	92	4	252
2014	MA-02	86	7	0	0	0	7	0	100	0	14
2014	MA-03	65	25	3	6	1	0	0	90	7	102
2014	MA-04	64	25	5	2	0	5	0	93	2	44
2014	MA-05	73	24	2	0	2	0	0	97	2	62
2014	MA-06	87	13	0	0	0	0	0	100	0	15
2011	MA	60	28	4	2	1	2	2	92	4	267
2011	MA-02	67	20	0	0	0	13	0	100	0	15
2011	MA-03	60	29	4	3	1	1	3	92	4	104
2011	MA-04	66	24	2	2	0	2	2	95	3	41
2011	MA-05	62	26	6	1	3	0	1	90	4	68
2011	MA-06	48	44	4	0	0	4	0	96	0	27
2008	MA	58	31	6	1	2	1	0	90	4	284
2008	MA-02	88	8	0	0	4	0	0	96	4	24
2008	MA-03	60	35	1	1	2	0	1	96	3	95
2008	MA-04	55	32	5	3	0	5	0	92	3	38
2008	MA-05	58	32	7	1	3	0	0	89	4	73
2008	MA-06	43	36	21	0	0	0	0	79	0	28

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	57	30	8	1	2	1	88	3	270
2017	MA-01	88	12	0	0	0	0	100	0	12
2017	MA-02	63	33	0	4	0	0	96	4	24
2017	MA-03	54	29	10	2	3	1	84	6	89
2017	MA-04	57	30	9	2	2	0	86	5	44
2017	MA-05	55	34	11	0	0	0	89	0	62
2017	MA-06	65	30	4	0	0	0	96	0	23
2014	MA	59	32	3	4	2	1	92	5	252
2014	MA-02	43	50	7	0	0	0	93	0	14
2014	MA-03	60	30	2	5	2	1	91	7	102
2014	MA-04	59	30	2	5	2	2	91	7	44
2014	MA-05	63	34	3	0	0	0	97	0	62
2014	MA-06	73	20	0	7	0	0	93	7	15
2011	MA	55	34	7	2	2	2	90	3	266
2011	MA-02	60	33	7	0	0	0	93	0	15
2011	MA-03	50	35	7	3	3	3	87	6	103
2011	MA-04	63	27	7	0	0	2	93	0	41
2011	MA-05	54	35	6	3	1	0	90	4	68
2011	MA-06	67	30	4	0	0	0	96	0	27
2008	MA	55	33	7	3	2	0	88	6	284
2008	MA-02	63	38	0	0	0	0	100	0	24
2008	MA-03	54	32	9	3	2	0	85	5	95
2008	MA-04	50	39	3	8	0	0	89	8	38
2008	MA-05	59	33	4	0	4	0	92	4	73
2008	MA-06	46	39	11	4	0	0	86	4	28

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	83	13	2	1	0	0	96	2	270
2017	MA-01	100	0	0	0	0	0	100	0	12
2017	MA-02	100	0	0	0	0	0	100	0	24
2017	MA-03	81	13	2	3	0	0	94	3	89
2017	MA-04	77	14	5	2	2	0	91	5	44
2017	MA-05	77	21	2	0	0	0	98	0	62
2017	MA-06	96	4	0	0	0	0	100	0	23
2014	MA	88	10	1	1	0	0	98	1	252
2014	MA-02	86	7	7	0	0	0	93	0	14
2014	MA-03	86	12	1	1	0	0	98	1	102
2014	MA-04	95	2	0	2	0	0	98	2	44
2014	MA-05	82	15	2	0	0	2	98	0	62
2014	MA-06	100	0	0	0	0	0	100	0	15
2011	MA	85	12	1	1	0	1	98	2	267
2011	MA-02	100	0	0	0	0	0	100	0	15
2011	MA-03	86	9	1	2	0	3	97	2	104
2011	MA-04	78	20	0	0	2	0	98	2	41
2011	MA-05	79	18	1	1	0	0	97	1	68
2011	MA-06	93	7	0	0	0	0	100	0	27
2008	MA	88	8	1	2	0	1	96	2	283
2008	MA-02	79	21	0	0	0	0	100	0	24
2008	MA-03	85	11	1	2	0	1	97	2	95
2008	MA-04	89	5	0	3	3	0	95	5	38
2008	MA-05	88	6	4	1	0	1	94	1	72
2008	MA-06	93	7	0	0	0	0	100	0	28

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	80	16	1	1	0	0	1	98	1	269
2017	MA-01	100	0	0	0	0	0	0	100	0	12
2017	MA-02	79	17	0	0	0	0	4	100	0	24
2017	MA-03	77	18	1	2	0	0	1	97	2	88
2017	MA-04	80	16	0	0	0	2	2	100	0	44
2017	MA-05	82	15	3	0	0	0	0	97	0	62
2017	MA-06	87	9	4	0	0	0	0	96	0	23
2014	MA	75	15	3	1	1	3	2	95	2	252
2014	MA-02	86	7	0	0	0	7	0	100	0	14
2014	MA-03	71	12	7	1	1	4	5	90	2	102
2014	MA-04	82	9	0	5	0	5	0	95	5	44
2014	MA-05	77	19	2	0	2	0	0	97	2	62
2014	MA-06	87	13	0	0	0	0	0	100	0	15
2011	MA	76	18	2	0	0	2	1	98	0	267
2011	MA-02	87	13	0	0	0	0	0	100	0	15
2011	MA-03	77	14	2	0	0	3	4	98	0	104
2011	MA-04	78	22	0	0	0	0	0	100	0	41
2011	MA-05	76	16	4	0	0	3	0	95	0	68
2011	MA-06	74	22	0	0	0	4	0	100	0	27

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	66	26	4	1	1	1	1	93	2	270
2017	MA-01	88	12	0	0	0	0	0	100	0	12
2017	MA-02	71	29	0	0	0	0	0	100	0	24
2017	MA-03	63	26	4	1	3	0	2	91	5	89
2017	MA-04	68	25	2	2	0	2	0	95	2	44
2017	MA-05	68	24	6	0	0	2	0	93	0	62
2017	MA-06	65	35	0	0	0	0	0	100	0	23

Question 36. My immediate supervisor seems to care about me as a person.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	64	25	8	1	1	1	90	2	270
2017	MA-01	88	12	0	0	0	0	100	0	12
2017	MA-02	88	13	0	0	0	0	100	0	24
2017	MA-03	62	22	10	0	3	2	86	3	89
2017	MA-04	64	27	5	5	0	0	91	5	44
2017	MA-05	61	31	5	0	0	3	95	0	62
2017	MA-06	48	43	9	0	0	0	91	0	23

Question 37. I am satisfied with the quality of supervision I receive.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	63	25	7	3	2	88	5	270
2017	MA-01	88	12	0	0	0	100	0	12
2017	MA-02	79	17	0	4	0	96	4	24
2017	MA-03	58	28	7	3	3	87	7	89
2017	MA-04	61	30	2	7	0	91	7	44
2017	MA-05	61	23	13	2	2	84	3	62
2017	MA-06	65	30	4	0	0	96	0	23
2014	MA	63	27	5	2	3	90	5	252
2014	MA-02	71	21	7	0	0	93	0	14
2014	MA-03	60	30	5	3	2	90	5	102
2014	MA-04	66	25	0	2	7	91	9	44
2014	MA-05	73	23	3	0	2	95	2	62
2014	MA-06	73	27	0	0	0	100	0	15

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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	28	33	14	3	1	3	19	78	4	117
2017	MA-04	19	37	7	0	0	7	30	88	0	27
2017	MA-05	25	33	18	4	0	2	18	73	5	55
2017	MA-06	43	29	14	5	0	0	10	79	5	21
2014	MA	22	38	12	2	3	11	11	78	6	99
2014	MA-04	26	42	5	0	0	16	11	93	0	19
2014	MA-05	24	27	15	2	4	15	15	72	8	55
2014	MA-06	29	57	7	0	7	0	0	86	7	14

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	40	40	8	1	3	7	0	87	4	270
2017	MA-01	72	12	0	0	0	16	0	100	0	12
2017	MA-02	63	21	8	0	0	8	0	91	0	24
2017	MA-03	35	42	10	2	3	7	1	83	6	89
2017	MA-04	27	48	9	0	2	14	0	87	3	44
2017	MA-05	37	45	8	3	3	3	0	85	7	62
2017	MA-06	57	39	0	0	0	4	0	100	0	23
2014	MA	33	42	10	2	1	13	0	86	3	252
2014	MA-02	29	21	0	0	0	50	0	100	0	14
2014	MA-03	39	35	8	1	2	15	0	87	3	102
2014	MA-04	25	55	9	0	0	11	0	90	0	44
2014	MA-05	27	52	11	6	0	3	0	82	7	62
2014	MA-06	53	20	20	0	0	7	0	79	0	15
2011	MA	32	37	12	2	3	13	1	80	6	266
2011	MA-02	47	20	0	0	0	33	0	100	0	15
2011	MA-03	29	38	10	1	1	19	2	85	2	104
2011	MA-04	32	44	10	2	2	10	0	84	5	41
2011	MA-05	28	37	15	4	7	6	1	71	13	67
2011	MA-06	37	26	30	0	0	7	0	68	0	27

Question 41. I have confidence in the senior management of my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	35	40	10	7	4	3	0	78	12	270
2017	MA-01	72	28	0	0	0	0	0	100	0	12
2017	MA-02	71	17	8	0	0	4	0	91	0	24
2017	MA-03	33	36	13	7	7	4	0	72	14	89
2017	MA-04	25	48	14	5	2	7	0	78	7	44
2017	MA-05	32	47	6	11	3	0	0	79	15	62
2017	MA-06	30	48	13	9	0	0	0	78	9	23
2014	MA	29	41	16	7	3	3	0	73	10	251
2014	MA-02	36	50	14	0	0	0	0	86	0	14
2014	MA-03	33	41	10	6	3	7	0	80	9	102
2014	MA-04	26	47	21	5	0	2	0	74	5	43
2014	MA-05	24	39	23	10	5	0	0	63	15	62
2014	MA-06	33	33	27	0	7	0	0	67	7	15
2011	MA	25	39	19	7	5	4	0	67	13	265
2011	MA-02	67	33	0	0	0	0	0	100	0	15
2011	MA-03	27	41	18	5	1	7	1	74	6	103
2011	MA-04	22	39	27	2	7	2	0	63	10	41
2011	MA-05	13	40	18	16	10	1	0	55	27	67
2011	MA-06	26	30	30	4	7	4	0	58	12	27
2008	MA	34	37	18	5	3	3	0	73	8	283
2008	MA-02	48	43	4	0	0	4	0	95	0	23
2008	MA-03	36	29	20	6	1	7	0	70	8	95
2008	MA-04	39	39	21	0	0	0	0	79	0	38
2008	MA-05	29	37	22	3	8	1	0	67	11	73
2008	MA-06	21	46	11	18	4	0	0	68	21	28

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	25	38	17	8	4	6	0	68	13	269
2017	MA-01	56	36	0	0	0	8	0	100	0	12
2017	MA-02	50	25	8	4	0	8	4	86	5	24
2017	MA-03	24	41	15	6	7	8	0	70	14	88
2017	MA-04	18	43	23	9	2	5	0	64	12	44
2017	MA-05	24	35	19	11	3	6	0	64	16	62
2017	MA-06	13	48	30	9	0	0	0	61	9	23
2014	MA	21	36	22	8	3	11	0	63	12	252
2014	MA-02	7	21	29	0	0	43	0	50	0	14
2014	MA-03	25	36	13	5	4	17	0	74	11	102
2014	MA-04	14	50	25	5	0	7	0	68	5	44
2014	MA-05	19	34	27	15	5	0	0	53	19	62
2014	MA-06	33	7	53	7	0	0	0	40	7	15
2011	MA	15	40	19	9	5	12	0	63	15	265
2011	MA-02	27	33	7	0	7	27	0	82	9	15
2011	MA-03	19	44	15	5	2	14	0	74	8	104
2011	MA-04	15	37	20	12	5	12	0	58	19	41
2011	MA-05	6	42	21	15	9	6	0	52	26	66
2011	MA-06	19	26	33	7	7	7	0	48	16	27
2008	MA	18	44	18	5	2	13	0	72	8	283
2008	MA-02	33	25	4	4	0	33	0	88	6	24
2008	MA-03	23	39	15	4	0	18	0	77	5	94
2008	MA-04	18	58	18	0	0	5	0	81	0	38
2008	MA-05	10	45	22	8	5	10	0	61	15	73
2008	MA-06	11	43	32	7	4	4	0	56	11	28

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	31	43	10	7	3	6	78	11	270
2017	MA-01	64	28	0	0	0	8	100	0	12
2017	MA-02	58	29	0	4	0	8	95	5	24
2017	MA-03	22	47	10	7	4	9	77	12	89
2017	MA-04	27	41	14	11	2	5	71	14	44
2017	MA-05	32	40	15	10	2	2	74	11	62
2017	MA-06	26	65	9	0	0	0	91	0	23
2014	MA	29	41	15	8	2	6	74	10	252
2014	MA-02	14	43	21	0	0	21	73	0	14
2014	MA-03	30	37	13	9	3	8	73	13	102
2014	MA-04	36	45	9	5	0	5	86	5	44
2014	MA-05	23	44	21	10	2	2	67	11	62
2014	MA-06	47	33	13	7	0	0	80	7	15
2011	MA	34	41	12	5	3	6	79	8	265
2011	MA-02	67	13	0	7	0	13	92	8	15
2011	MA-03	32	41	12	5	3	8	79	8	104
2011	MA-04	44	29	20	2	0	5	77	3	41
2011	MA-05	20	50	12	6	8	5	73	14	66
2011	MA-06	41	44	11	4	0	0	85	4	27
2008	MA	30	44	12	6	3	6	78	9	284
2008	MA-02	46	29	8	13	0	4	78	13	24
2008	MA-03	29	35	16	8	2	9	71	12	95
2008	MA-04	39	42	16	0	0	3	84	0	38
2008	MA-05	25	51	11	4	5	4	79	10	73
2008	MA-06	18	61	7	7	4	4	81	11	28

Question 44. Essential information flows effectively from senior management to staff.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	26	44	13	9	4	3	0	73	13	270
2017	MA-01	72	28	0	0	0	0	0	100	0	12
2017	MA-02	50	33	8	4	0	4	0	87	4	24
2017	MA-03	24	42	17	7	6	6	0	69	13	89
2017	MA-04	25	43	16	9	0	7	0	73	10	44
2017	MA-05	21	52	15	8	5	0	0	73	13	62
2017	MA-06	13	61	9	13	4	0	0	74	17	23
2014	MA	24	47	17	6	4	2	0	73	10	251
2014	MA-02	29	57	7	0	0	7	0	92	0	14
2014	MA-03	27	48	13	4	4	4	0	79	8	102
2014	MA-04	18	61	11	5	2	2	0	81	7	44
2014	MA-05	25	41	21	10	3	0	0	66	13	61
2014	MA-06	27	40	33	0	0	0	0	67	0	15
2011	MA	20	46	18	8	3	5	0	70	11	265
2011	MA-02	40	33	7	7	0	13	0	85	8	15
2011	MA-03	23	43	18	6	1	8	1	73	7	104
2011	MA-04	17	59	17	2	0	5	0	79	3	41
2011	MA-05	11	48	21	14	6	0	0	59	20	66
2011	MA-06	15	48	19	11	4	4	0	65	15	27
2008	MA	24	49	11	10	2	4	0	76	12	284
2008	MA-02	46	38	8	0	0	8	0	91	0	24
2008	MA-03	20	52	13	11	1	4	0	75	12	95
2008	MA-04	29	58	5	3	0	5	0	92	3	38
2008	MA-05	19	56	7	11	5	1	0	76	17	73
2008	MA-06	14	46	18	18	0	4	0	63	19	28

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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	32	50	11	5	0	1	83	5	270
2017	MA-01	64	28	8	0	0	0	92	0	12
2017	MA-02	50	38	8	0	0	4	91	0	24
2017	MA-03	35	48	8	8	0	1	84	8	89
2017	MA-04	30	57	7	2	0	5	90	2	44
2017	MA-05	27	53	15	5	0	0	81	5	62
2017	MA-06	13	61	22	4	0	0	74	4	23
2014	MA	31	47	18	4	1	0	78	4	252
2014	MA-02	57	36	7	0	0	0	93	0	14
2014	MA-03	32	42	20	5	1	0	75	6	102
2014	MA-04	23	61	14	0	0	2	86	0	44
2014	MA-05	29	48	16	5	2	0	77	6	62
2014	MA-06	33	40	27	0	0	0	73	0	15
2011	MA	26	45	15	8	2	5	75	10	265
2011	MA-02	27	60	7	0	0	7	93	0	15
2011	MA-03	31	45	13	5	1	6	80	6	103
2011	MA-04	27	41	20	5	0	7	74	5	41
2011	MA-05	19	44	16	15	4	1	64	19	68
2011	MA-06	19	50	15	12	0	4	72	12	26

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	45	39	10	1	0	4	88	2	269
2017	MA-01	64	28	8	0	0	0	92	0	12
2017	MA-02	71	29	0	0	0	0	100	0	24
2017	MA-03	41	35	11	2	1	9	84	4	88
2017	MA-04	43	41	11	0	0	5	88	0	44
2017	MA-05	44	45	10	0	0	2	90	0	62
2017	MA-06	48	43	9	0	0	0	91	0	23
2014	MA	36	53	7	1	0	3	91	1	252
2014	MA-02	43	36	14	0	0	7	85	0	14
2014	MA-03	39	51	8	0	0	2	92	0	102
2014	MA-04	25	66	5	0	0	5	95	0	44
2014	MA-05	40	48	10	2	0	0	89	2	62
2014	MA-06	40	53	0	0	0	7	100	0	15
2011	MA	37	42	10	2	1	9	86	2	265
2011	MA-02	67	27	0	0	0	7	100	0	15
2011	MA-03	37	40	9	2	0	13	88	2	104
2011	MA-04	27	51	15	0	0	7	84	0	41
2011	MA-05	39	39	9	3	1	9	85	5	67
2011	MA-06	35	38	23	0	0	4	76	0	26

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	32	47	9	8	1	2	1	81	9	270
2017	MA-01	56	44	0	0	0	0	0	100	0	12
2017	MA-02	42	33	13	4	0	0	8	82	5	24
2017	MA-03	26	45	10	13	2	2	1	73	16	89
2017	MA-04	30	50	7	9	0	2	2	83	10	44
2017	MA-05	34	55	8	0	2	2	0	90	2	62
2017	MA-06	30	61	4	4	0	0	0	91	4	23
2014	MA	35	44	12	5	1	1	2	82	6	252
2014	MA-02	36	43	14	7	0	0	0	79	7	14
2014	MA-03	33	41	14	4	1	3	4	80	5	102
2014	MA-04	45	36	11	7	0	0	0	82	7	44
2014	MA-05	27	56	8	3	2	0	3	87	5	62
2014	MA-06	40	40	13	7	0	0	0	80	7	15
2011	MA	32	43	9	7	2	5	2	80	10	263
2011	MA-02	47	27	0	7	0	13	7	92	8	15
2011	MA-03	31	36	11	12	1	8	2	74	14	103
2011	MA-04	35	50	10	0	3	3	0	87	3	40
2011	MA-05	27	51	7	6	4	3	1	81	11	67
2011	MA-06	35	46	8	8	0	4	0	84	8	26
2008	MA	25	41	13	12	4	2	2	70	17	284
2008	MA-02	29	46	4	17	0	0	4	78	17	24
2008	MA-03	20	33	19	16	6	4	2	56	24	95
2008	MA-04	26	47	11	8	0	3	5	80	9	38
2008	MA-05	26	51	11	5	5	0	1	78	11	73
2008	MA-06	36	36	11	11	4	4	0	74	15	28

Question 48. Discussions about values and ethics occur in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	20	43	18	10	3	5	1	68	13	269
2017	MA-01	32	32	12	8	0	16	0	77	10	12
2017	MA-02	26	48	9	9	0	9	0	81	10	23
2017	MA-03	19	40	19	10	3	8	0	65	15	89
2017	MA-04	18	34	30	11	2	0	5	55	14	44
2017	MA-05	21	47	19	8	2	3	0	70	10	62
2017	MA-06	17	65	4	4	4	4	0	86	9	23
2014	MA	26	34	18	12	3	7	0	64	16	252
2014	MA-02	21	14	7	21	0	36	0	56	33	14
2014	MA-03	26	35	19	8	3	8	1	68	12	102
2014	MA-04	25	39	20	11	5	0	0	64	16	44
2014	MA-05	26	32	15	19	3	5	0	61	24	62
2014	MA-06	33	20	27	13	0	7	0	57	14	15
2011	MA	17	38	21	11	3	9	1	61	16	266
2011	MA-02	20	33	13	13	0	20	0	67	17	15
2011	MA-03	23	32	21	11	3	9	2	61	15	104
2011	MA-04	17	39	17	15	2	10	0	62	19	41
2011	MA-05	9	43	22	6	6	12	1	60	14	67
2011	MA-06	11	41	33	11	0	4	0	54	12	27

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	19	29	15	11	7	16	2	59	22	270
2017	MA-01	32	24	8	0	0	36	0	88	0	12
2017	MA-02	21	33	8	8	0	21	8	76	12	24
2017	MA-03	18	25	21	15	7	15	0	50	25	89
2017	MA-04	20	32	11	11	2	20	2	68	18	44
2017	MA-05	11	26	18	11	11	19	3	48	29	62
2017	MA-06	22	52	9	9	9	0	0	74	17	23
2014	MA	16	25	18	13	7	15	4	52	26	252
2014	MA-02	14	14	0	7	0	43	21	80	20	14
2014	MA-03	18	24	14	15	7	17	7	54	28	102
2014	MA-04	16	23	25	16	2	16	2	47	22	44
2014	MA-05	18	26	26	10	13	8	0	47	25	62
2014	MA-06	20	20	20	20	0	20	0	50	25	15
2011	MA	13	26	17	15	7	19	4	50	29	266
2011	MA-02	27	27	13	0	0	27	7	80	0	15
2011	MA-03	11	22	13	21	6	22	5	45	37	104
2011	MA-04	12	24	29	10	0	20	5	48	13	41
2011	MA-05	10	24	18	16	12	15	4	43	35	67
2011	MA-06	15	37	11	11	11	15	0	61	26	27

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	46	34	11	7	1	1	81	9	270
2017	MA-01	100	0	0	0	0	0	100	0	12
2017	MA-02	71	21	4	0	0	4	96	0	24
2017	MA-03	46	34	9	9	1	1	81	10	89
2017	MA-04	43	34	14	2	5	2	79	7	44
2017	MA-05	37	39	10	13	2	0	76	15	62
2017	MA-06	30	39	22	9	0	0	70	9	23
2014	MA	42	33	12	10	1	2	77	11	252
2014	MA-02	71	14	7	0	0	7	92	0	14
2014	MA-03	58	21	10	7	1	4	82	8	102
2014	MA-04	27	50	11	11	0	0	77	11	44
2014	MA-05	31	29	21	16	3	0	60	19	62
2014	MA-06	33	53	0	13	0	0	87	13	15

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	66	25	4	3	0	0	92	3	270
2017	MA-01	76	16	0	0	0	8	100	0	12
2017	MA-02	92	4	4	0	0	0	96	0	24
2017	MA-03	66	20	4	8	1	0	88	8	89
2017	MA-04	57	36	5	2	0	0	93	2	44
2017	MA-05	66	27	5	2	0	0	94	2	62
2017	MA-06	61	35	4	0	0	0	96	0	23
2014	MA	73	23	3	1	0	0	96	1	252
2014	MA-02	100	0	0	0	0	0	100	0	14
2014	MA-03	75	24	1	1	0	0	98	1	102
2014	MA-04	68	25	5	2	0	0	93	2	44
2014	MA-05	65	27	5	2	0	2	93	2	62
2014	MA-06	87	7	7	0	0	0	93	0	15
2011	MA	70	26	2	2	0	0	96	2	266
2011	MA-02	93	7	0	0	0	0	100	0	15
2011	MA-03	75	21	1	3	0	0	96	3	103
2011	MA-04	71	27	0	2	0	0	98	2	41
2011	MA-05	57	35	4	1	0	1	94	1	68
2011	MA-06	70	26	4	0	0	0	96	0	27
2008	MA	73	23	2	1	0	0	96	1	284
2008	MA-02	75	21	4	0	0	0	96	0	24
2008	MA-03	73	21	5	1	0	0	94	1	95
2008	MA-04	66	34	0	0	0	0	100	0	38
2008	MA-05	70	26	1	1	0	1	97	1	73
2008	MA-06	82	18	0	0	0	0	100	0	28

Question 52. My department or agency does a good job of supporting employee career development.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	41	45	9	3	2	1	0	86	5	268
2017	MA-01	64	36	0	0	0	0	0	100	0	12
2017	MA-02	63	25	4	8	0	0	0	88	8	24
2017	MA-03	32	51	10	2	3	1	0	84	6	88
2017	MA-04	42	47	5	7	0	0	0	88	7	43
2017	MA-05	47	37	11	2	2	2	0	85	3	62
2017	MA-06	39	61	0	0	0	0	0	100	0	23
2014	MA	44	45	9	1	1	1	0	90	2	251
2014	MA-02	43	50	0	0	0	7	0	100	0	14
2014	MA-03	45	44	9	0	1	1	0	90	1	102
2014	MA-04	48	43	9	0	0	0	0	91	0	44
2014	MA-05	47	37	11	3	2	0	0	84	5	62
2014	MA-06	47	47	7	0	0	0	0	93	0	15
2011	MA	51	37	6	1	2	1	0	90	4	267
2011	MA-02	87	0	7	0	0	7	0	93	0	15
2011	MA-03	48	39	7	3	1	1	1	89	4	104
2011	MA-04	56	37	7	0	0	0	0	93	0	41
2011	MA-05	46	43	4	0	7	0	0	88	7	68
2011	MA-06	44	41	11	0	0	4	0	88	0	27
2008	MA	51	37	8	2	1	1	0	89	3	284
2008	MA-02	71	17	8	0	0	4	0	91	0	24
2008	MA-03	44	42	11	2	0	1	0	87	2	95
2008	MA-04	61	34	5	0	0	0	0	95	0	38
2008	MA-05	47	42	7	1	3	0	0	89	4	73
2008	MA-06	46	39	7	7	0	0	0	86	7	28

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	32	35	11	12	7	1	2	69	19	269
2017	MA-01	40	36	8	0	0	8	8	90	0	12
2017	MA-02	54	25	4	8	4	4	0	83	13	24
2017	MA-03	15	35	17	20	11	1	0	51	32	88
2017	MA-04	36	41	11	7	0	2	2	81	7	44
2017	MA-05	35	35	8	11	5	0	5	75	17	62
2017	MA-06	39	39	4	4	9	0	4	82	14	23
2014	MA	29	39	10	10	9	1	1	70	20	252
2014	MA-02	43	29	14	0	7	0	7	77	8	14
2014	MA-03	21	42	11	12	14	1	0	63	26	102
2014	MA-04	41	27	16	9	2	2	2	71	12	44
2014	MA-05	35	39	6	13	5	0	2	75	18	62
2014	MA-06	27	47	7	7	13	0	0	73	20	15
2011	MA	30	36	13	12	8	1	1	67	20	267
2011	MA-02	60	20	20	0	0	0	0	80	0	15
2011	MA-03	19	33	17	22	7	2	0	53	29	104
2011	MA-04	39	41	15	2	2	0	0	80	5	41
2011	MA-05	25	43	7	7	16	0	1	69	24	68
2011	MA-06	44	37	0	7	7	0	4	85	15	27
2008	MA	31	40	11	9	7	1	1	72	17	283
2008	MA-02	46	50	4	0	0	0	0	96	0	24
2008	MA-03	19	42	16	12	11	1	0	62	22	95
2008	MA-04	47	34	13	5	0	0	0	82	5	38
2008	MA-05	29	39	7	13	10	1	1	70	23	72
2008	MA-06	32	36	14	11	7	0	0	68	18	28

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	29	46	12	6	3	4	1	79	9	269
2017	MA-01	48	52	0	0	0	0	0	100	0	12
2017	MA-02	54	29	8	8	0	0	0	83	8	24
2017	MA-03	21	44	12	9	3	9	1	73	14	89
2017	MA-04	25	45	20	5	0	5	0	74	5	44
2017	MA-05	24	52	11	3	5	3	2	80	8	62
2017	MA-06	41	55	5	0	0	0	0	95	0	22

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	54	39	4	1	0	2	95	1	269
2017	MA-01	76	16	8	0	0	0	92	0	12
2017	MA-02	63	25	4	4	0	4	91	4	24
2017	MA-03	49	45	2	0	1	2	97	1	89
2017	MA-04	53	44	2	0	0	0	98	0	43
2017	MA-05	50	40	6	0	0	3	93	0	62
2017	MA-06	74	22	4	0	0	0	96	0	23
2014	MA	60	33	5	0	0	2	94	1	252
2014	MA-02	71	14	7	0	0	7	92	0	14
2014	MA-03	64	27	5	0	1	3	94	1	102
2014	MA-04	61	34	2	0	0	2	98	0	44
2014	MA-05	56	42	2	0	0	0	98	0	62
2014	MA-06	67	20	13	0	0	0	87	0	15

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	47	46	4	1	1	1	94	2	269
2017	MA-01	84	16	0	0	0	0	100	0	12
2017	MA-02	67	29	4	0	0	0	96	0	24
2017	MA-03	42	49	5	1	1	2	93	2	88
2017	MA-04	45	50	2	0	0	2	98	0	44
2017	MA-05	45	45	5	3	0	2	92	3	62
2017	MA-06	48	52	0	0	0	0	100	0	23
2014	MA	54	37	4	2	1	2	93	3	252
2014	MA-02	71	14	0	0	0	14	100	0	14
2014	MA-03	55	37	3	0	3	2	94	3	102
2014	MA-04	55	39	2	2	0	2	95	2	44
2014	MA-05	55	34	8	3	0	0	89	3	62
2014	MA-06	67	27	7	0	0	0	93	0	15
2011	MA	47	41	6	1	1	4	92	2	264
2011	MA-02	60	20	7	0	0	13	92	0	15
2011	MA-03	47	38	7	1	1	6	91	2	104
2011	MA-04	58	35	5	3	0	0	93	3	40
2011	MA-05	32	53	9	2	2	3	88	3	66
2011	MA-06	52	48	0	0	0	0	100	0	27

Question 57. Overall, my department or agency treats me with respect.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	62	33	3	2	1	0	95	3	269
2017	MA-01	84	16	0	0	0	0	100	0	12
2017	MA-02	83	17	0	0	0	0	100	0	24
2017	MA-03	53	39	5	1	2	0	92	3	88
2017	MA-04	61	39	0	0	0	0	100	0	44
2017	MA-05	58	32	5	5	0	0	90	5	62
2017	MA-06	78	22	0	0	0	0	100	0	23
2014	MA	58	35	5	1	1	0	93	2	252
2014	MA-02	86	14	0	0	0	0	100	0	14
2014	MA-03	56	35	5	2	1	1	92	3	102
2014	MA-04	64	34	2	0	0	0	98	0	44
2014	MA-05	56	35	5	0	3	0	92	3	62
2014	MA-06	67	27	7	0	0	0	93	0	15
2011	MA	52	38	6	2	1	0	91	3	265
2011	MA-02	87	13	0	0	0	0	100	0	15
2011	MA-03	50	38	8	1	2	1	89	3	104
2011	MA-04	61	29	5	2	2	0	90	5	41
2011	MA-05	38	50	8	5	0	0	88	5	66
2011	MA-06	52	44	4	0	0	0	96	0	27
2008	MA	49	39	8	2	1	1	88	4	284
2008	MA-02	67	21	8	0	0	4	91	0	24
2008	MA-03	42	44	7	4	1	1	87	5	95
2008	MA-04	58	37	5	0	0	0	95	0	38
2008	MA-05	44	42	7	3	4	0	86	7	73
2008	MA-06	46	39	14	0	0	0	86	0	28

Question 58. I would recommend my department or agency as a great place to work.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	58	32	8	1	1	1	90	2	270
2017	MA-01	92	8	0	0	0	0	100	0	12
2017	MA-02	75	25	0	0	0	0	100	0	24
2017	MA-03	46	35	16	2	1	0	81	3	89
2017	MA-04	66	30	0	0	0	5	100	0	44
2017	MA-05	58	35	5	0	2	0	94	2	62
2017	MA-06	61	30	9	0	0	0	91	0	23
2014	MA	48	41	7	2	1	0	90	3	252
2014	MA-02	79	14	7	0	0	0	93	0	14
2014	MA-03	48	41	6	3	1	1	90	4	102
2014	MA-04	43	52	5	0	0	0	95	0	44
2014	MA-05	53	34	11	0	2	0	87	2	62
2014	MA-06	47	40	0	13	0	0	87	13	15
2011	MA	55	34	9	3	0	0	88	3	264
2011	MA-02	80	13	7	0	0	0	93	0	15
2011	MA-03	52	37	10	1	0	0	89	1	103
2011	MA-04	66	29	5	0	0	0	95	0	41
2011	MA-05	42	41	8	8	2	0	83	9	66
2011	MA-06	48	33	19	0	0	0	81	0	27

Question 59. I am satisfied with my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	52	38	6	3	1	0	0	90	4	270
2017	MA-01	72	28	0	0	0	0	0	100	0	12
2017	MA-02	75	25	0	0	0	0	0	100	0	24
2017	MA-03	43	39	12	4	1	0	0	82	6	89
2017	MA-04	59	41	0	0	0	0	0	100	0	44
2017	MA-05	52	40	3	5	0	0	0	92	5	62
2017	MA-06	48	48	4	0	0	0	0	96	0	23
2014	MA	44	44	8	2	1	1	0	89	3	252
2014	MA-02	64	21	14	0	0	0	0	86	0	14
2014	MA-03	41	48	6	2	1	1	1	91	3	102
2014	MA-04	39	55	2	2	0	2	0	95	2	44
2014	MA-05	53	37	6	2	2	0	0	90	3	62
2014	MA-06	40	33	27	0	0	0	0	73	0	15
2011	MA	47	42	6	3	3	0	0	89	5	265
2011	MA-02	80	13	0	0	7	0	0	93	7	15
2011	MA-03	45	45	6	2	2	0	0	90	4	104
2011	MA-04	59	37	2	0	2	0	0	95	2	41
2011	MA-05	36	45	8	6	5	0	0	82	11	66
2011	MA-06	37	52	11	0	0	0	0	89	0	27
2008	MA	56	34	7	2	1	0	0	90	3	284
2008	MA-02	63	29	4	4	0	0	0	92	4	24
2008	MA-03	47	41	12	0	0	0	0	88	0	95
2008	MA-04	71	24	5	0	0	0	0	95	0	38
2008	MA-05	59	32	4	0	5	0	0	90	5	73
2008	MA-06	46	43	4	7	0	0	0	89	7	28

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	51	31	10	4	0	4	0	85	5	270
2017	MA-01	76	8	8	0	0	8	0	91	0	12
2017	MA-02	58	29	4	8	0	0	0	88	8	24
2017	MA-03	37	35	17	6	1	4	0	75	7	89
2017	MA-04	55	36	2	0	0	7	0	98	0	44
2017	MA-05	58	29	6	3	0	3	0	90	3	62
2017	MA-06	70	22	9	0	0	0	0	91	0	23
2014	MA	50	32	10	4	2	3	1	84	5	252
2014	MA-02	57	21	14	0	7	0	0	79	7	14
2014	MA-03	42	29	16	3	3	6	1	77	6	102
2014	MA-04	57	32	5	7	0	0	0	89	7	44
2014	MA-05	61	31	3	2	0	2	2	95	2	62
2014	MA-06	60	33	7	0	0	0	0	93	0	15
2011	MA	50	31	8	4	2	3	2	85	6	263
2011	MA-02	60	33	0	7	0	0	0	93	7	15
2011	MA-03	46	30	10	5	3	6	1	81	8	103
2011	MA-04	61	32	5	0	0	0	2	95	0	41
2011	MA-05	43	35	8	5	3	3	3	84	8	65
2011	MA-06	48	33	15	4	0	0	0	81	4	27
2008	MA	51	28	12	4	1	4	0	82	6	283
2008	MA-02	46	38	8	4	0	4	0	87	4	24
2008	MA-03	41	31	16	6	1	5	0	76	8	95
2008	MA-04	66	18	8	3	0	5	0	89	3	38
2008	MA-05	55	27	11	3	1	3	0	85	4	73
2008	MA-06	59	19	15	4	0	4	0	81	4	27

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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year	Demographic	Yes (%)	No (%)	Not Sure (%)	Total responses
2017	MA	15	60	25	270
2017	MA-01	8	64	28	12
2017	MA-02	4	79	17	24
2017	MA-03	17	48	35	89
2017	MA-04	14	68	18	44
2017	MA-05	16	60	24	62
2017	MA-06	9	78	13	23
2014	MA	16	62	22	252
2014	MA-02	7	79	14	14
2014	MA-03	16	57	27	102
2014	MA-04	16	68	16	44
2014	MA-05	15	63	23	62
2014	MA-06	13	80	7	15
2011	MA	20	59	21	266
2011	MA-02	7	73	20	15
2011	MA-03	23	48	29	104
2011	MA-04	17	71	12	41
2011	MA-05	24	60	16	68
2011	MA-06	19	62	19	26

Question 62. Please indicate your reason for leaving.
Survey year	Demographic	To retire (%)	To pursue another position within my department or agency (%)	To pursue a position in another department or agency (%)	To pursue a position outside the federal public service (%)	End of my term, casual or student employment (%)	Other (%)	Total responses
2017	MA	10	80	7	3	0	0	40
2017	MA-03	0	93	7	0	0	0	15
2017	MA-05	20	60	10	10	0	0	10
2014	MA	15	58	13	8	9999	8	40
2014	MA-03	6	50	25	6	9999	13	16
2011	MA	9	69	7	7	9999	7	54
2011	MA-03	0	71	13	8	9999	8	24
2011	MA-05	0	69	6	13	9999	13	16

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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	MA	5	95	270
2017	MA-02	0	100	24
2017	MA-03	8	92	89
2017	MA-06	0	100	23
2014	MA	6	94	252
2014	MA-02	0	100	14
2014	MA-03	8	92	102

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year	Demographic	(%)	Total responses
2017	MA	41	14
2014	MA	50	14

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year	Demographic	(%)	Total responses
2017	MA	56	14
2014	MA	57	14

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year	Demographic	(%)	Total responses
2017	MA	0	14
2014	MA	0	14

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year	Demographic	(%)	Total responses
2017	MA	0	14
2014	MA	0	14

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year	Demographic	(%)	Total responses
2017	MA	0	14
2014	MA	0	14

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year	Demographic	(%)	Total responses
2017	MA	43	14
2014	MA	43	14

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year	Demographic	(%)	Total responses
2017	MA	48	14

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year	Demographic	(%)	Total responses
2017	MA	44	14

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year	Demographic	(%)	Total responses
2017	MA	44	14
2014	MA	36	14

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year	Demographic	(%)	Total responses
2017	MA	0	14

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year	Demographic	(%)	Total responses
2017	MA	0	14

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year	Demographic	(%)	Total responses
2017	MA	35	14
2014	MA	43	14

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year	Demographic	(%)	Total responses
2017	MA	50	14
2014	MA	36	14

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year	Demographic	(%)	Total responses
2017	MA	51	12

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year	Demographic	(%)	Total responses
2017	MA	0	12

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year	Demographic	(%)	Total responses
2017	MA	0	12
2014	MA	0	14

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year	Demographic	(%)	Total responses
2017	MA	0	12

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year	Demographic	(%)	Total responses
2017	MA	0	12
2014	MA	0	14

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year	Demographic	(%)	Total responses
2017	MA	0	12

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year	Demographic	(%)	Total responses
2017	MA	0	12
2014	MA	0	14

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year	Demographic	(%)	Total responses
2017	MA	58	12
2014	MA	50	14

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year	Demographic	(%)	Total responses
2017	MA	0	12

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	MA	93	7	14

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	16	19	9	2	1	41	13	74	7	270
2017	MA-01	32	20	0	0	0	48	0	100	0	12
2017	MA-02	17	4	8	0	0	46	25	71	0	24
2017	MA-03	9	17	10	2	1	49	11	66	9	89
2017	MA-04	14	16	5	5	0	43	18	76	12	44
2017	MA-05	19	26	11	2	2	32	8	76	5	62
2017	MA-06	22	22	13	0	0	35	9	77	0	23
2014	MA	14	19	6	3	2	41	15	77	11	252
2014	MA-02	0	7	0	0	0	71	21	100	0	14
2014	MA-03	13	18	6	3	4	39	18	70	16	102
2014	MA-04	14	16	2	2	0	52	14	87	7	44
2014	MA-05	21	24	3	3	0	35	13	88	6	62
2014	MA-06	7	7	33	0	0	47	7	29	0	15

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	42	38	9	1	1	8	0	88	3	270
2017	MA-01	64	12	0	0	0	24	0	100	0	12
2017	MA-02	50	13	8	0	0	25	4	88	0	24
2017	MA-03	37	37	17	1	2	6	0	79	4	89
2017	MA-04	36	48	7	5	0	5	0	88	5	44
2017	MA-05	39	48	5	2	0	6	0	93	2	62
2017	MA-06	61	35	4	0	0	0	0	96	0	23
2014	MA	37	40	11	2	1	9	0	85	3	252
2014	MA-02	43	7	7	0	0	43	0	88	0	14
2014	MA-03	34	36	14	2	3	10	1	79	5	102
2014	MA-04	41	48	2	2	0	7	0	95	2	44
2014	MA-05	37	50	10	0	0	3	0	90	0	62
2014	MA-06	40	40	7	0	0	13	0	92	0	15
2011	MA	45	40	7	1	1	5	0	90	2	267
2011	MA-02	60	20	0	0	0	20	0	100	0	15
2011	MA-03	45	37	8	2	3	6	0	87	5	104
2011	MA-04	44	46	7	0	0	2	0	93	0	41
2011	MA-05	37	49	9	0	1	4	0	89	2	68
2011	MA-06	56	33	7	0	0	4	0	92	0	27

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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	23	56	10	9	1	1	0	80	10	270
2017	MA-01	44	32	8	16	0	0	0	76	16	12
2017	MA-02	17	50	13	21	0	0	0	67	21	24
2017	MA-03	19	57	15	6	2	1	0	77	8	89
2017	MA-04	23	50	7	18	0	2	0	74	19	44
2017	MA-05	23	65	5	6	2	0	0	87	8	62
2017	MA-06	35	57	4	0	0	0	4	95	0	23
2014	MA	22	56	15	4	1	0	1	79	5	252
2014	MA-02	21	29	14	21	0	7	7	58	25	14
2014	MA-03	26	50	19	3	2	0	0	76	5	102
2014	MA-04	18	64	11	7	0	0	0	82	7	44
2014	MA-05	19	65	13	3	0	0	0	84	3	62
2014	MA-06	13	67	20	0	0	0	0	80	0	15
2011	MA	18	59	15	5	2	0	0	77	7	267
2011	MA-02	20	40	27	13	0	0	0	60	13	15
2011	MA-03	21	49	18	7	4	1	0	71	11	104
2011	MA-04	17	61	17	5	0	0	0	78	5	41
2011	MA-05	9	76	10	3	0	0	1	87	3	68
2011	MA-06	26	63	7	4	0	0	0	89	4	27
2008	MA	18	56	15	8	2	1	0	74	11	284
2008	MA-02	8	50	8	17	13	4	0	61	30	24
2008	MA-03	9	58	22	7	3	0	0	67	11	95
2008	MA-04	16	61	16	8	0	0	0	76	8	38
2008	MA-05	25	58	11	5	1	0	0	82	7	73
2008	MA-06	32	54	11	4	0	0	0	86	4	28

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	12	33	17	6	0	29	3	67	9	269
2017	MA-01	24	24	8	0	0	44	0	86	0	12
2017	MA-02	21	25	4	0	0	42	8	92	0	24
2017	MA-03	10	34	19	9	0	26	2	61	13	89
2017	MA-04	7	30	23	7	0	34	0	55	10	44
2017	MA-05	15	36	13	5	2	25	5	72	9	61
2017	MA-06	9	43	22	0	0	26	0	71	0	23
2014	MA	10	22	24	14	3	24	3	44	24	251
2014	MA-02	0	0	7	0	0	79	14	0	0	14
2014	MA-03	13	22	16	19	5	25	2	47	32	102
2014	MA-04	9	36	32	7	0	14	2	54	8	44
2014	MA-05	10	19	31	18	3	19	0	36	26	62
2014	MA-06	7	13	33	13	0	33	0	30	20	15
2011	MA	6	21	25	9	4	33	2	42	20	264
2011	MA-02	20	0	13	0	0	67	0	60	0	15
2011	MA-03	6	24	19	8	1	40	2	52	15	103
2011	MA-04	8	15	40	13	3	23	0	29	19	40
2011	MA-05	3	24	24	12	7	28	3	38	28	68
2011	MA-06	4	19	41	4	11	22	0	29	19	27

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	58	31	4	0	1	6	0	95	1	270
2017	MA-01	68	16	0	0	0	16	0	100	0	12
2017	MA-02	67	17	0	0	0	17	0	100	0	24
2017	MA-03	53	33	6	0	1	8	0	93	1	89
2017	MA-04	59	36	2	0	0	2	0	98	0	44
2017	MA-05	58	34	3	0	0	3	2	97	0	62
2017	MA-06	65	30	0	0	0	4	0	100	0	23
2014	MA	47	38	6	0	1	7	1	92	1	252
2014	MA-02	43	21	0	0	0	29	7	100	0	14
2014	MA-03	52	35	7	0	0	6	0	93	0	102
2014	MA-04	43	45	0	2	0	9	0	97	3	44
2014	MA-05	45	42	8	0	2	3	0	90	2	62
2014	MA-06	60	33	7	0	0	0	0	93	0	15
2011	MA	45	35	8	1	0	10	1	89	1	266
2011	MA-02	47	20	20	0	0	13	0	77	0	15
2011	MA-03	41	35	9	1	0	13	2	89	1	103
2011	MA-04	49	37	7	0	0	7	0	92	0	41
2011	MA-05	44	40	4	3	0	7	1	92	3	68
2011	MA-06	48	37	11	0	0	4	0	88	0	27
2008	MA	43	40	5	0	0	11	1	94	0	284
2008	MA-02	29	42	0	0	0	25	4	100	0	24
2008	MA-03	37	40	7	0	0	15	1	91	0	95
2008	MA-04	45	45	3	0	0	5	3	97	0	38
2008	MA-05	45	45	5	0	0	4	0	94	0	73
2008	MA-06	61	29	7	0	0	4	0	93	0	28

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	51	34	4	0	0	10	0	94	1	269
2017	MA-01	68	16	0	0	0	16	0	100	0	12
2017	MA-02	63	13	0	0	0	25	0	100	0	24
2017	MA-03	43	38	5	0	1	14	0	93	1	88
2017	MA-04	43	43	5	0	0	9	0	95	0	44
2017	MA-05	55	32	5	2	0	5	2	93	2	62
2017	MA-06	65	35	0	0	0	0	0	100	0	23
2014	MA	42	37	7	2	1	10	1	89	4	251
2014	MA-02	29	21	7	0	0	36	7	88	0	14
2014	MA-03	46	32	9	1	2	11	0	87	3	101
2014	MA-04	41	48	0	2	0	9	0	97	3	44
2014	MA-05	42	42	5	5	2	5	0	88	7	62
2014	MA-06	53	40	7	0	0	0	0	93	0	15
2011	MA	40	37	12	1	0	9	0	85	2	267
2011	MA-02	47	27	13	0	0	13	0	85	0	15
2011	MA-03	36	36	11	1	0	16	1	86	1	104
2011	MA-04	46	37	12	0	2	2	0	85	3	41
2011	MA-05	38	41	15	1	0	4	0	83	2	68
2011	MA-06	41	48	7	4	0	0	0	89	4	27
2008	MA	45	32	11	2	1	8	1	84	4	283
2008	MA-02	52	22	0	0	0	26	0	100	0	23
2008	MA-03	38	33	15	1	1	13	0	81	2	95
2008	MA-04	53	39	5	0	0	0	3	95	0	38
2008	MA-05	45	32	14	3	3	4	0	80	6	73
2008	MA-06	50	32	11	7	0	0	0	82	7	28

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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	MA	3	97	270
2017	MA-01	0	100	12
2017	MA-02	0	100	24
2017	MA-03	6	94	89
2017	MA-04	0	100	44
2017	MA-06	0	100	23
2014	MA-02	0	100	14
2014	MA-05	0	100	61
2014	MA-06	0	100	15

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	18	17	8	1	1	46	10	78	3	270
2017	MA-01	48	0	0	0	0	44	8	100	0	12
2017	MA-02	21	4	8	0	0	46	21	75	0	24
2017	MA-03	10	16	9	2	2	53	8	66	11	89
2017	MA-04	14	18	2	0	0	52	14	93	0	44
2017	MA-05	19	19	6	0	0	47	8	86	0	62
2017	MA-06	30	22	13	0	0	30	4	80	0	23
2014	MA	15	18	6	1	1	47	13	81	5	252
2014	MA-02	14	7	0	0	0	57	21	100	0	14
2014	MA-03	12	18	7	0	2	46	16	77	5	102
2014	MA-04	14	18	2	0	0	52	14	93	0	44
2014	MA-05	19	23	5	3	0	40	10	84	6	62
2014	MA-06	13	7	20	0	0	60	0	50	0	15

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	44	38	8	0	1	9	0	91	1	270
2017	MA-01	72	20	0	0	0	8	0	100	0	12
2017	MA-02	50	13	13	0	0	21	4	83	0	24
2017	MA-03	34	43	10	0	1	12	0	87	1	89
2017	MA-04	41	48	7	0	0	5	0	93	0	44
2017	MA-05	50	40	3	0	0	6	0	97	0	62
2017	MA-06	61	35	4	0	0	0	0	96	0	23
2014	MA	40	39	9	0	1	10	0	89	1	252
2014	MA-02	43	14	0	0	0	43	0	100	0	14
2014	MA-03	40	36	11	0	2	10	1	86	2	102
2014	MA-04	41	48	5	0	0	7	0	95	0	44
2014	MA-05	42	42	8	2	0	6	0	90	2	62
2014	MA-06	40	47	7	0	0	7	0	93	0	15
2011	MA	46	40	7	1	1	4	0	90	2	267
2011	MA-02	67	7	0	7	0	20	0	92	8	15
2011	MA-03	42	43	9	0	3	3	0	88	3	104
2011	MA-04	54	37	7	0	0	2	0	93	0	41
2011	MA-05	34	51	7	1	1	4	0	89	3	68
2011	MA-06	56	37	4	0	0	4	0	96	0	27

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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	41	30	16	7	4	1	73	11	270
2017	MA-01	56	8	16	0	20	0	64	20	12
2017	MA-02	42	33	8	17	0	0	75	17	24
2017	MA-03	33	31	20	8	6	2	66	14	89
2017	MA-04	48	27	18	5	0	2	77	5	44
2017	MA-05	40	34	15	8	3	0	74	11	62
2017	MA-06	52	35	9	4	0	0	87	4	23

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	22	32	30	11	5	54	15	270
2017	MA-01	68	24	8	0	0	92	0	12
2017	MA-02	46	42	8	4	0	88	4	24
2017	MA-03	25	37	26	11	1	62	12	89
2017	MA-04	18	34	41	5	2	52	7	44
2017	MA-05	8	27	45	13	6	35	19	62
2017	MA-06	13	22	22	22	22	35	43	23

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	31	31	26	7	2	3	64	9	269
2017	MA-01	76	16	8	0	0	0	92	0	12
2017	MA-02	54	25	13	4	0	4	83	4	24
2017	MA-03	35	33	22	7	0	3	71	7	88
2017	MA-04	27	36	16	11	5	5	67	17	44
2017	MA-05	15	35	39	5	2	5	53	7	62
2017	MA-06	17	26	39	13	4	0	43	17	23

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	27	27	25	12	6	0	3	56	18	270
2017	MA-01	76	8	0	0	0	8	8	100	0	12
2017	MA-02	42	42	13	0	0	0	4	87	0	24
2017	MA-03	31	25	27	9	6	0	2	57	15	89
2017	MA-04	30	27	25	16	0	0	2	58	16	44
2017	MA-05	13	29	31	16	8	0	3	43	25	62
2017	MA-06	13	26	30	22	9	0	0	39	30	23

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	42	27	15	5	1	1	9	76	7	270
2017	MA-01	80	12	0	0	0	8	0	100	0	12
2017	MA-02	63	17	8	0	0	4	8	90	0	24
2017	MA-03	45	27	11	6	0	0	11	81	6	89
2017	MA-04	52	25	11	2	0	0	9	85	3	44
2017	MA-05	26	31	26	5	2	0	11	64	7	62
2017	MA-06	13	39	17	22	4	0	4	55	27	23

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	32	36	20	8	4	0	68	12	270
2017	MA-01	56	36	8	0	0	0	92	0	12
2017	MA-02	38	33	17	8	4	0	71	13	24
2017	MA-03	33	29	21	9	8	0	62	17	89
2017	MA-04	41	41	14	5	0	0	82	5	44
2017	MA-05	23	45	24	5	2	2	69	7	62
2017	MA-06	30	26	17	22	4	0	57	26	23

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	38	37	17	4	3	1	76	7	269
2017	MA-01	80	20	0	0	0	0	100	0	12
2017	MA-02	63	25	8	0	0	4	91	0	24
2017	MA-03	34	42	13	7	3	1	76	10	89
2017	MA-04	36	34	27	0	0	2	72	0	44
2017	MA-05	35	40	15	6	3	0	76	10	62
2017	MA-06	27	41	27	5	0	0	68	5	22

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	32	36	18	10	3	0	1	69	13	270
2017	MA-01	92	0	0	8	0	0	0	92	8	12
2017	MA-02	50	33	13	0	0	0	4	87	0	24
2017	MA-03	33	37	16	9	3	1	1	71	13	89
2017	MA-04	25	45	20	9	0	0	0	70	9	44
2017	MA-05	23	45	23	5	3	0	2	69	8	62
2017	MA-06	17	26	26	30	0	0	0	43	30	23

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	37	35	17	8	1	3	74	9	270
2017	MA-01	48	36	16	0	0	0	84	0	12
2017	MA-02	58	17	4	13	0	8	82	14	24
2017	MA-03	34	37	18	7	1	3	73	8	89
2017	MA-04	45	30	11	11	0	2	77	12	44
2017	MA-05	29	40	21	8	0	2	70	8	62
2017	MA-06	30	48	13	4	4	0	78	9	23

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	37	34	17	6	2	1	3	74	8	268
2017	MA-01	52	48	0	0	0	0	0	100	0	12
2017	MA-02	50	33	13	4	0	0	0	83	4	24
2017	MA-03	34	39	13	7	1	2	5	78	9	88
2017	MA-04	37	33	16	9	2	2	0	71	12	43
2017	MA-05	44	26	23	3	2	0	3	72	5	62
2017	MA-06	22	35	22	17	4	0	0	57	22	23

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	55	25	13	3	3	1	81	6	270
2017	MA-01	84	8	0	0	0	8	100	0	12
2017	MA-02	42	42	13	0	0	4	87	0	24
2017	MA-03	44	33	17	4	1	1	77	6	89
2017	MA-04	57	20	18	2	2	0	77	5	44
2017	MA-05	66	18	8	3	5	0	84	8	62
2017	MA-06	74	22	4	0	0	0	96	0	23

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	81	10	2	1	1	4	95	3	270
2017	MA-01	92	8	0	0	0	0	100	0	12
2017	MA-02	88	0	0	0	4	8	95	5	24
2017	MA-03	73	11	4	2	1	8	91	4	89
2017	MA-04	82	14	2	0	0	2	98	0	44
2017	MA-05	85	8	2	2	0	3	97	2	62
2017	MA-06	91	9	0	0	0	0	100	0	23

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	71	17	4	3	1	4	92	3	270
2017	MA-01	100	0	0	0	0	0	100	0	12
2017	MA-02	79	8	0	8	0	4	91	9	24
2017	MA-03	73	15	2	1	2	7	94	4	89
2017	MA-04	66	20	7	2	0	5	90	2	44
2017	MA-05	66	21	6	3	0	3	90	3	62
2017	MA-06	74	26	0	0	0	0	100	0	23

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	75	13	3	2	2	4	92	5	270
2017	MA-01	100	0	0	0	0	0	100	0	12
2017	MA-02	88	0	0	0	8	4	91	9	24
2017	MA-03	69	15	3	2	3	8	90	6	89
2017	MA-04	75	16	5	0	0	5	95	0	44
2017	MA-05	74	13	3	6	0	3	90	7	62
2017	MA-06	78	22	0	0	0	0	100	0	23

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	57	13	5	2	0	22	90	3	269
2017	MA-01	76	0	0	0	0	24	100	0	12
2017	MA-02	65	0	0	4	0	30	94	6	23
2017	MA-03	55	3	1	2	0	38	95	4	89
2017	MA-04	52	16	5	2	0	25	91	3	44
2017	MA-05	56	24	10	2	0	8	88	2	62
2017	MA-06	57	30	4	4	4	0	87	9	23

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	72	15	2	1	10	97	1	267
2017	MA-01	100	0	0	0	0	100	0	11
2017	MA-02	75	8	0	4	13	95	5	24
2017	MA-03	69	11	1	1	18	97	1	89
2017	MA-04	65	23	0	0	12	100	0	43
2017	MA-05	71	19	6	0	3	93	0	62
2017	MA-06	82	18	0	0	0	100	0	22

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	79	13	2	1	0	0	5	97	1	268
2017	MA-01	76	16	8	0	0	0	0	92	0	12
2017	MA-02	83	8	4	4	0	0	0	92	4	24
2017	MA-03	73	16	2	0	1	0	8	96	1	89
2017	MA-04	75	18	0	0	0	2	5	100	0	44
2017	MA-05	84	10	0	2	0	0	5	98	2	62
2017	MA-06	86	5	5	0	0	0	5	95	0	21

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	53	28	13	3	1	0	2	82	4	269
2017	MA-01	76	16	8	0	0	0	0	92	0	12
2017	MA-02	58	17	17	8	0	0	0	75	8	24
2017	MA-03	45	28	16	6	2	0	3	76	8	89
2017	MA-04	42	40	19	0	0	0	0	81	0	43
2017	MA-05	60	27	8	2	0	0	3	90	2	62
2017	MA-06	57	30	4	4	0	4	0	91	5	23

Question 84. Overall, my level of work-related stress is
Survey year	Demographic	Very low (%)	Low (%)	Moderate (%)	High (%)	Very high (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	17	40	32	7	3	1	58	10	269
2017	MA-01	32	48	20	0	0	0	80	0	12
2017	MA-02	42	38	21	0	0	0	79	0	24
2017	MA-03	13	50	24	9	2	2	64	12	88
2017	MA-04	20	45	30	5	0	0	66	5	44
2017	MA-05	11	29	48	10	2	0	40	11	62
2017	MA-06	13	30	35	9	13	0	43	22	23

Question 85. After my workday, I feel emotionally drained.
Survey year	Demographic	Always/ Almost always (%)	Often (%)	Sometimes (%)	Rarely (%)	Never/ Almost never (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	4	12	35	27	22	0	49	16	270
2017	MA-01	0	0	12	8	80	0	88	0	12
2017	MA-02	8	0	33	25	33	0	58	8	24
2017	MA-03	4	16	35	26	19	0	45	20	89
2017	MA-04	2	11	23	39	23	2	63	14	44
2017	MA-05	0	13	47	29	11	0	40	13	62
2017	MA-06	9	13	30	26	22	0	48	22	23

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	24	56	10	4	2	4	83	7	269
2017	MA-01	32	44	0	0	0	24	100	0	12
2017	MA-02	29	33	8	17	4	8	68	23	24
2017	MA-03	15	56	17	4	3	4	74	8	89
2017	MA-04	25	68	2	2	0	2	95	2	44
2017	MA-05	32	52	10	5	2	0	84	6	62
2017	MA-06	27	59	5	0	0	9	95	0	22

Question 87. I would describe my workplace as being psychologically healthy.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	31	47	13	5	1	2	80	7	270
2017	MA-01	72	20	0	0	0	8	100	0	12
2017	MA-02	46	42	13	0	0	0	88	0	24
2017	MA-03	28	42	12	10	3	4	73	14	89
2017	MA-04	34	48	11	5	0	2	84	5	44
2017	MA-05	23	65	11	2	0	0	87	2	62
2017	MA-06	35	39	17	9	0	0	74	9	23

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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	MA	6	94	270
2017	MA-03	6	94	89
2017	MA-04	11	89	44
2017	MA-06	0	100	23
2014	MA	5	95	251
2014	MA-02	0	100	14
2014	MA-03	9	91	101
2014	MA-05	0	100	62

Question 89. Were any measures taken to accommodate your needs?
Survey year	Demographic	Yes (%)	No (%)	Total responses
2017	MA	80	20	15
2014	MA	85	15	13

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	59	41	0	0	0	0	0	100	0	12
2014	MA	82	9	0	0	9	0	0	91	9	11

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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year	Demographic	Not at all (%)	To a small extent (%)	To a moderate extent (%)	To a large extent (%)	To a very large extent (%)	Don't know (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	50	31	7	3	0	8	54	46	270
2017	MA-01	48	24	0	20	0	8	52	48	12
2017	MA-02	50	33	4	8	0	4	52	48	24
2017	MA-03	48	29	9	2	1	10	54	46	89
2017	MA-04	48	34	5	0	0	14	55	45	44
2017	MA-05	47	37	8	3	0	5	49	51	62
2017	MA-06	65	22	9	0	0	4	68	32	23

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year	Demographic	(%)	Total responses
2017	MA	7	111
2017	MA-02	18	11
2017	MA-03	6	36
2017	MA-04	0	17
2017	MA-05	7	29

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	MA	30	111
2017	MA-02	36	11
2017	MA-03	19	36
2017	MA-04	41	17
2017	MA-05	45	29

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year	Demographic	(%)	Total responses
2017	MA	11	111
2017	MA-02	9	11
2017	MA-03	8	36
2017	MA-04	12	17
2017	MA-05	7	29

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year	Demographic	(%)	Total responses
2017	MA	13	111
2017	MA-02	0	11
2017	MA-03	17	36
2017	MA-04	0	17
2017	MA-05	17	29

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year	Demographic	(%)	Total responses
2017	MA	8	111
2017	MA-02	9	11
2017	MA-03	8	36
2017	MA-04	6	17
2017	MA-05	14	29

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year	Demographic	(%)	Total responses
2017	MA	56	111
2017	MA-02	45	11
2017	MA-03	58	36
2017	MA-04	59	17
2017	MA-05	45	29

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year	Demographic	0 hours (%)	1 to 9 hours (%)	10 to 19 hours (%)	20 to 29 hours (%)	30 to 39 hours (%)	40 hours or more (%)	Total responses
2017	MA	21	70	4	1	2	1	113
2017	MA-02	27	73	0	0	0	0	11
2017	MA-03	30	65	5	0	0	0	37
2017	MA-04	12	82	6	0	0	0	17
2017	MA-05	17	70	7	3	0	3	30

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	17	28	13	15	2	5	20	61	22	114
2017	MA-02	18	18	9	27	0	9	18	50	38	11
2017	MA-03	14	30	11	19	3	5	19	57	29	37
2017	MA-04	12	35	18	6	0	6	24	67	8	17
2017	MA-05	17	23	17	10	3	7	23	57	19	30

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year	Demographic	Strongly agree (%)	Somewhat agree (%)	Neither agree nor disagree (%)	Somewhat disagree (%)	Strongly disagree (%)	Don't know (%)	Not applicable (%)	Positive answers (%)	Negative answers (%)	Total responses
2017	MA	7	11	11	12	7	11	41	37	39	114
2017	MA-02	9	9	9	18	0	18	36	40	40	11
2017	MA-03	3	8	11	16	14	11	38	21	58	37
2017	MA-04	0	18	12	6	0	18	47	50	17	17
2017	MA-05	10	3	17	10	3	13	43	31	31	30

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Date modified:: 2018-03-29

2017 Public Service Employee Survey Results for Statistics Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - MA

Survey Themes

My Job

Question 1. I have the materials and equipment I need to do my job.

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Question 5. I get the training I need to do my job.

Question 6. My job is a good fit with my interests.

Question 7. My job is a good fit with my skills.

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Question 9. I have support at work to balance my work and personal life.

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Question 11. I get a sense of satisfaction from my work.

Question 12. I receive meaningful recognition for work well done.

Question 13. I have clear work objectives.

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Question 15. Overall, I feel valued at work.

Question 16. I am proud of the work that I do.

Question 17. I have opportunities to provide input into decisions that affect my work.

Question 18. I am encouraged to be innovative or to take initiative in my work.

Question 19. I have support at work to provide a high level of service.

Question 20. Overall, I like my job.

Question 21. I can complete my assigned workload during my regular working hours.

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Question 26. In my work unit, I believe that we hire people who can do the job.

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Question 29. In my work unit, individuals behave in a respectful manner.

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Question 31. I can count on my immediate supervisor to keep his or her promises.

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Question 36. My immediate supervisor seems to care about me as a person.

Question 37. I am satisfied with the quality of supervision I receive.

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Question 41. I have confidence in the senior management of my department or agency.

Question 42. Senior management in my department or agency makes effective and timely decisions.

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Question 44. Essential information flows effectively from senior management to staff.

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Question 48. Discussions about values and ethics occur in my workplace.

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Question 51. The training offered by my department or agency is available in the official language of my choice.

Question 52. My department or agency does a good job of supporting employee career development.

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Question 57. Overall, my department or agency treats me with respect.

Question 58. I would recommend my department or agency as a great place to work.

Question 59. I am satisfied with my department or agency.

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Question 62. Please indicate your reason for leaving.

Harassment

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Question 64a. From whom did you experience harassment on the job? Co-workers

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)