2017 Public Service Employee Survey Results for Statistics Canada by Question 103. Please indicate your occupational group and level. Occupational group and level - IS

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 48 3 12 6 0 0 78 19 95
2017 IS-03 21 50 2 18 9 0 0 71 27 56
2017 IS-04 56 31 6 6 0 0 0 88 6 16
2017 IS-05 30 50 10 0 10 0 0 80 10 10
2014 IS 34 53 3 8 1 0 0 87 9 94
2014 IS-02 60 30 10 0 0 0 0 90 0 10
2014 IS-03 26 61 2 8 2 0 0 87 10 46
2014 IS-04 35 57 4 4 0 0 0 91 4 23
2011 IS 42 40 4 9 5 0 0 82 14 137
2011 IS-02 29 50 7 14 0 0 0 79 14 14
2011 IS-03 36 46 4 8 6 0 0 82 14 72
2011 IS-04 50 21 7 11 11 0 0 71 21 28
2011 IS-05 58 33 0 8 0 0 0 92 8 12
2008 IS 40 48 2 7 2 0 0 88 10 167
2008 IS-02 48 43 5 5 0 0 0 90 5 21
2008 IS-03 38 49 2 9 2 0 0 87 11 100
2008 IS-04 52 33 4 7 4 0 0 85 11 27

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 28 0 3 1 0 1 96 4 95
2017 IS-03 61 34 0 2 2 0 2 96 4 56
2017 IS-04 75 19 0 6 0 0 0 94 6 16
2017 IS-05 80 20 0 0 0 0 0 100 0 10
2014 IS 73 21 3 2 1 0 0 94 3 94
2014 IS-02 80 20 0 0 0 0 0 100 0 10
2014 IS-03 70 21 4 4 0 0 0 91 4 46
2014 IS-04 70 26 4 0 0 0 0 96 0 23
2011 IS 73 20 1 4 1 0 1 93 5 136
2011 IS-02 62 38 0 0 0 0 0 100 0 13
2011 IS-03 76 14 1 6 1 0 1 92 7 72
2011 IS-04 75 14 4 7 0 0 0 89 7 28
2011 IS-05 58 42 0 0 0 0 0 100 0 12
2008 IS 69 25 2 3 1 0 0 94 4 167
2008 IS-02 67 29 5 0 0 0 0 95 0 21
2008 IS-03 68 26 1 4 1 0 0 94 5 100
2008 IS-04 89 7 4 0 0 0 0 96 0 27

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 59 21 9 7 3 0 1 81 10 95
2017 IS-03 55 23 5 11 4 0 2 80 15 56
2017 IS-04 88 0 6 6 0 0 0 88 6 16
2017 IS-05 30 40 30 0 0 0 0 70 0 10
2014 IS 53 29 5 11 1 0 1 83 12 94
2014 IS-02 60 30 10 0 0 0 0 90 0 10
2014 IS-03 52 26 7 11 2 0 2 80 13 46
2014 IS-04 52 26 4 17 0 0 0 78 17 23
2011 IS 55 20 8 12 2 0 1 77 15 137
2011 IS-02 50 14 14 7 14 0 0 64 21 14
2011 IS-03 58 19 10 8 1 0 3 80 10 72
2011 IS-04 54 25 0 21 0 0 0 79 21 28
2011 IS-05 50 17 8 25 0 0 0 67 25 12
2008 IS 56 24 5 11 4 0 0 80 15 167
2008 IS-02 71 19 10 0 0 0 0 90 0 21
2008 IS-03 54 22 6 13 5 0 0 76 18 100
2008 IS-04 52 33 0 15 0 0 0 85 15 27

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 42 7 11 9 0 0 73 20 95
2017 IS-03 25 48 9 9 9 0 0 73 18 56
2017 IS-04 50 19 0 19 13 0 0 69 31 16
2017 IS-05 30 40 10 10 10 0 0 70 20 10
2014 IS 56 31 7 3 2 0 0 87 5 94
2014 IS-02 40 60 0 0 0 0 0 100 0 10
2014 IS-03 52 31 9 7 2 0 0 83 9 46
2014 IS-04 65 22 13 0 0 0 0 87 0 23
2011 IS 45 34 10 5 6 0 0 79 11 136
2011 IS-02 43 36 21 0 0 0 0 79 0 14
2011 IS-03 49 29 10 6 7 0 0 78 13 72
2011 IS-04 39 36 7 11 7 0 0 75 18 28
2011 IS-05 45 45 0 0 9 0 0 91 9 11

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 44 10 11 5 0 0 73 17 95
2017 IS-03 16 52 11 13 9 0 0 68 21 56
2017 IS-04 44 31 6 19 0 0 0 75 19 16
2017 IS-05 40 40 20 0 0 0 0 80 0 10
2014 IS 25 47 18 6 2 0 1 73 9 93
2014 IS-02 30 50 20 0 0 0 0 80 0 10
2014 IS-03 13 62 16 4 4 0 0 75 9 45
2014 IS-04 35 26 26 9 0 0 4 64 9 23
2011 IS 20 46 15 9 9 0 1 67 18 137
2011 IS-02 14 36 36 0 14 0 0 50 14 14
2011 IS-03 15 51 14 7 11 0 1 68 18 72
2011 IS-04 25 36 11 25 4 0 0 61 29 28
2011 IS-05 25 50 8 8 8 0 0 75 17 12
2008 IS 22 43 18 10 5 1 2 67 15 167
2008 IS-02 29 29 33 0 10 0 0 57 10 21
2008 IS-03 19 47 17 10 5 0 2 67 15 100
2008 IS-04 30 41 15 11 0 0 4 73 12 27

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 48 36 10 4 1 1 0 85 5 95
2017 IS-03 41 43 9 5 2 0 0 84 7 56
2017 IS-04 75 19 0 6 0 0 0 94 6 16
2017 IS-05 20 40 40 0 0 0 0 60 0 10
2014 IS 46 38 11 4 1 0 0 84 5 94
2014 IS-02 50 30 10 10 0 0 0 80 10 10
2014 IS-03 44 41 9 4 2 0 0 85 7 46
2014 IS-04 57 30 13 0 0 0 0 87 0 23
2011 IS 46 42 7 4 2 0 0 88 6 137
2011 IS-02 29 57 7 0 7 0 0 86 7 14
2011 IS-03 53 36 6 4 1 0 0 89 6 72
2011 IS-04 46 50 0 4 0 0 0 96 4 28
2011 IS-05 42 33 8 8 8 0 0 75 17 12
2008 IS 46 38 7 8 1 0 0 84 9 167
2008 IS-02 43 38 5 14 0 0 0 81 14 21
2008 IS-03 42 41 7 9 1 0 0 83 10 100
2008 IS-04 63 33 4 0 0 0 0 96 0 27

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 58 36 4 2 0 0 0 94 2 95
2017 IS-03 48 41 7 4 0 0 0 89 4 56
2017 IS-04 81 19 0 0 0 0 0 100 0 16
2017 IS-05 40 60 0 0 0 0 0 100 0 10
2014 IS 49 37 5 7 1 0 0 86 9 94
2014 IS-02 50 30 0 20 0 0 0 80 20 10
2014 IS-03 42 45 7 4 2 0 0 87 7 46
2014 IS-04 61 30 0 9 0 0 0 91 9 23
2011 IS 53 36 7 4 0 0 0 89 4 137
2011 IS-02 36 50 0 14 0 0 0 86 14 14
2011 IS-03 58 31 8 3 0 0 0 89 3 72
2011 IS-04 57 39 4 0 0 0 0 96 0 28
2011 IS-05 50 33 8 8 0 0 0 83 8 12
2008 IS 53 37 7 2 2 0 0 89 4 167
2008 IS-02 43 48 5 0 5 0 0 90 5 21
2008 IS-03 48 40 9 2 1 0 0 88 3 100
2008 IS-04 81 15 4 0 0 0 0 96 0 27

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 52 36 5 3 4 0 0 88 7 95
2017 IS-03 52 34 7 4 4 0 0 86 7 56
2017 IS-04 63 31 0 0 6 0 0 94 6 16
2017 IS-05 50 40 10 0 0 0 0 90 0 10
2014 IS 55 32 10 2 0 0 0 87 2 94
2014 IS-02 50 50 0 0 0 0 0 100 0 10
2014 IS-03 52 37 8 2 0 0 0 90 2 46
2014 IS-04 70 13 17 0 0 0 0 83 0 23

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 42 36 10 9 3 0 0 78 12 95
2017 IS-03 48 29 11 9 4 0 0 77 13 56
2017 IS-04 44 38 6 13 0 0 0 81 13 16
2017 IS-05 20 60 10 10 0 0 0 80 10 10
2014 IS 52 31 10 3 2 0 1 84 5 94
2014 IS-02 40 20 40 0 0 0 0 60 0 10
2014 IS-03 50 39 6 0 4 0 0 90 4 46
2014 IS-04 61 22 9 4 0 0 4 86 5 23
2011 IS 48 34 4 7 4 0 2 84 11 137
2011 IS-02 50 36 0 7 7 0 0 86 14 14
2011 IS-03 50 35 4 6 3 0 3 87 9 72
2011 IS-04 46 25 4 14 7 0 4 74 22 28
2011 IS-05 58 25 8 0 8 0 0 83 8 12

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 24 15 13 9 1 11 59 25 95
2017 IS-03 23 27 18 9 11 2 11 57 22 56
2017 IS-04 31 19 6 25 6 0 13 57 36 16
2017 IS-05 30 20 20 10 10 0 10 56 22 10
2014 IS 32 26 15 5 6 3 13 69 14 94
2014 IS-02 30 0 30 0 0 20 20 50 0 10
2014 IS-03 20 37 17 2 7 2 15 69 11 46
2014 IS-04 48 17 4 13 9 0 9 71 24 23
2011 IS 26 20 9 13 12 3 16 57 32 137
2011 IS-02 21 29 14 0 7 7 21 70 10 14
2011 IS-03 26 18 11 15 13 3 14 53 33 72
2011 IS-04 32 21 4 14 14 0 14 63 33 28
2011 IS-05 25 17 0 17 17 0 25 56 44 12
2008 IS 37 23 10 10 13 1 7 64 25 167
2008 IS-02 38 19 14 10 10 0 10 63 21 21
2008 IS-03 36 22 10 13 11 0 8 63 26 100
2008 IS-04 41 37 7 4 11 0 0 78 15 27

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 41 6 6 0 1 0 87 6 94
2017 IS-03 40 42 9 7 0 2 0 83 7 55
2017 IS-04 75 25 0 0 0 0 0 100 0 16
2017 IS-05 20 60 10 10 0 0 0 80 10 10
2014 IS 39 43 10 6 1 0 0 83 7 94
2014 IS-02 30 50 10 10 0 0 0 80 10 10
2014 IS-03 39 45 9 4 2 0 0 85 7 46
2014 IS-04 43 39 13 4 0 0 0 83 4 23
2011 IS 36 45 10 5 4 0 0 81 9 137
2011 IS-02 29 29 29 7 7 0 0 57 14 14
2011 IS-03 40 46 4 6 4 0 0 86 10 72
2011 IS-04 39 43 11 4 4 0 0 82 7 28
2011 IS-05 33 33 25 8 0 0 0 67 8 12
2008 IS 40 46 8 4 2 0 0 87 5 166
2008 IS-02 48 43 5 5 0 0 0 90 5 21
2008 IS-03 34 51 9 4 2 0 0 85 6 100
2008 IS-04 63 33 4 0 0 0 0 96 0 27

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 30 38 16 10 5 1 0 69 15 94
2017 IS-03 31 29 20 13 5 2 0 61 19 55
2017 IS-04 25 63 6 6 0 0 0 88 6 16
2017 IS-05 20 30 30 10 10 0 0 50 20 10
2014 IS 22 58 11 2 6 0 0 81 9 94
2014 IS-02 40 40 10 0 10 0 0 80 10 10
2014 IS-03 24 63 4 2 7 0 0 87 9 46
2014 IS-04 13 57 22 4 4 0 0 70 9 23
2011 IS 29 39 11 10 9 0 1 69 20 137
2011 IS-02 21 36 14 14 7 0 7 62 23 14
2011 IS-03 29 42 10 6 13 0 1 72 18 72
2011 IS-04 36 32 7 18 7 0 0 68 25 28
2011 IS-05 42 25 17 8 8 0 0 67 17 12

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 39 10 4 1 0 0 85 5 94
2017 IS-03 36 49 7 7 0 0 0 85 7 55
2017 IS-04 81 6 6 0 6 0 0 88 6 16
2017 IS-05 30 30 40 0 0 0 0 60 0 10

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 54 36 7 2 2 0 0 89 4 93
2017 IS-03 48 37 7 4 4 0 0 85 7 54
2017 IS-04 75 19 6 0 0 0 0 94 0 16
2017 IS-05 20 70 10 0 0 0 0 90 0 10
2014 IS 52 36 7 3 1 0 0 88 4 94
2014 IS-02 50 40 10 0 0 0 0 90 0 10
2014 IS-03 50 37 9 2 2 0 0 87 4 46
2014 IS-04 48 39 4 9 0 0 0 87 9 23
2011 IS 37 41 11 5 3 2 1 80 8 137
2011 IS-02 36 29 14 7 0 7 7 75 8 14
2011 IS-03 40 40 10 3 6 1 0 82 8 72
2011 IS-04 36 39 11 11 0 4 0 78 11 28
2011 IS-05 33 42 17 8 0 0 0 75 8 12
2008 IS 50 40 5 2 1 1 0 92 4 167
2008 IS-02 71 24 0 5 0 0 0 95 5 21
2008 IS-03 46 46 4 2 1 1 0 93 3 100
2008 IS-04 56 30 7 4 0 4 0 88 4 27

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 39 10 12 3 0 0 76 15 94
2017 IS-03 27 45 11 15 2 0 0 73 16 55
2017 IS-04 50 31 13 6 0 0 0 81 6 16
2017 IS-05 30 30 10 20 10 0 0 60 30 10

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 53 37 9 1 0 0 0 90 1 94
2017 IS-03 52 34 13 2 0 0 0 86 2 56
2017 IS-04 75 25 0 0 0 0 0 100 0 16
2017 IS-05 30 60 10 0 0 0 0 90 0 10
2014 IS 60 30 9 2 0 0 0 89 2 94
2014 IS-02 50 50 0 0 0 0 0 100 0 10
2014 IS-03 61 30 7 2 0 0 0 91 2 46
2014 IS-04 57 22 17 4 0 0 0 78 4 23
2011 IS 58 33 6 3 1 0 0 91 4 137
2011 IS-02 57 29 7 7 0 0 0 86 7 14
2011 IS-03 60 32 3 4 1 0 0 92 6 72
2011 IS-04 64 25 11 0 0 0 0 89 0 28
2011 IS-05 50 33 17 0 0 0 0 83 0 12

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 33 41 10 10 6 0 0 74 16 93
2017 IS-03 32 39 13 11 5 0 0 71 16 56
2017 IS-04 25 56 6 6 6 0 0 81 13 16
2014 IS 28 50 10 9 3 0 0 78 13 94
2014 IS-02 30 60 10 0 0 0 0 90 0 10
2014 IS-03 20 59 11 6 4 0 0 79 10 46
2014 IS-04 30 48 4 17 0 0 0 78 17 23
2011 IS 26 42 10 12 9 0 0 69 21 137
2011 IS-02 29 36 7 14 14 0 0 64 29 14
2011 IS-03 26 46 10 11 7 0 0 72 18 72
2011 IS-04 29 32 7 18 14 0 0 61 32 28
2011 IS-05 25 42 8 17 8 0 0 67 25 12

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 32 17 8 7 1 0 68 15 94
2017 IS-03 36 27 20 5 11 2 0 64 16 56
2017 IS-04 13 63 13 13 0 0 0 75 13 16
2017 IS-05 20 30 30 20 0 0 0 50 20 10
2014 IS 39 36 11 8 5 0 0 76 14 94
2014 IS-02 30 60 0 0 10 0 0 90 10 10
2014 IS-03 44 35 11 4 7 0 0 79 10 46
2014 IS-04 35 35 17 13 0 0 0 70 13 23

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 40 10 7 2 0 0 81 9 94
2017 IS-03 37 45 11 5 2 0 0 82 7 56
2017 IS-04 38 44 6 6 6 0 0 81 13 16
2017 IS-05 30 30 20 20 0 0 0 60 20 10
2014 IS 43 38 10 3 5 0 0 81 9 94
2014 IS-02 50 40 10 0 0 0 0 90 0 10
2014 IS-03 42 39 8 4 7 0 0 81 11 46
2014 IS-04 43 39 9 4 4 0 0 83 9 23
2011 IS 43 38 10 5 3 0 0 82 8 136
2011 IS-02 50 29 7 7 7 0 0 79 14 14
2011 IS-03 43 43 7 3 4 0 0 86 7 72
2011 IS-04 43 29 14 14 0 0 0 71 14 28
2011 IS-05 45 27 27 0 0 0 0 73 0 11

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 42 8 7 0 0 0 85 7 93
2017 IS-03 36 45 9 11 0 0 0 80 11 56
2017 IS-04 60 33 7 0 0 0 0 93 0 15
2017 IS-05 20 70 10 0 0 0 0 90 0 10
2014 IS 48 34 13 5 0 0 0 82 5 94
2014 IS-02 40 50 10 0 0 0 0 90 0 10
2014 IS-03 48 34 11 7 0 0 0 83 7 46
2014 IS-04 57 26 17 0 0 0 0 83 0 23
2011 IS 42 47 5 4 1 0 0 89 6 137
2011 IS-02 29 43 21 7 0 0 0 71 7 14
2011 IS-03 50 40 3 4 3 0 0 90 7 72
2011 IS-04 36 57 4 4 0 0 0 93 4 28
2011 IS-05 42 42 8 8 0 0 0 83 8 12
2008 IS 47 42 6 4 1 0 0 89 5 167
2008 IS-02 52 38 5 5 0 0 0 90 5 21
2008 IS-03 41 48 6 4 1 0 0 89 5 100
2008 IS-04 70 30 0 0 0 0 0 100 0 27

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 45 44 9 2 1 0 0 88 3 95
2017 IS-03 55 39 4 2 0 0 0 95 2 56
2017 IS-04 31 44 19 0 6 0 0 75 6 16
2017 IS-05 30 50 10 10 0 0 0 80 10 10
2014 IS 57 29 9 2 3 1 0 86 5 94
2014 IS-02 40 50 10 0 0 0 0 90 0 10
2014 IS-03 61 26 9 0 2 2 0 89 2 46
2014 IS-04 48 30 9 9 4 0 0 78 13 23
2011 IS 37 40 15 7 1 0 0 76 8 136
2011 IS-02 38 54 8 0 0 0 0 92 0 13
2011 IS-03 39 40 13 6 3 0 0 79 8 72
2011 IS-04 36 36 14 14 0 0 0 71 14 28
2011 IS-05 25 33 33 8 0 0 0 58 8 12
2008 IS 35 35 22 4 4 1 1 71 7 167
2008 IS-02 57 19 14 5 5 0 0 76 10 21
2008 IS-03 32 33 27 4 3 1 0 66 7 100
2008 IS-04 26 48 19 4 0 0 4 77 4 27

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 4 17 51 18 9 1 0 27 21 95
2017 IS-03 2 16 50 20 11 2 0 31 18 56
2017 IS-04 6 13 56 25 0 0 0 25 19 16
2017 IS-05 0 20 80 0 0 0 0 0 20 10
2014 IS 4 12 40 31 9 0 4 41 17 94
2014 IS-02 20 0 10 40 20 0 10 67 22 10
2014 IS-03 2 11 45 31 7 0 4 39 14 46
2014 IS-04 4 17 39 26 9 0 4 36 23 23
2011 IS 11 19 40 18 7 0 4 27 31 136
2011 IS-02 0 43 50 0 7 0 0 7 43 14
2011 IS-03 10 13 38 24 11 0 6 37 24 72
2011 IS-04 15 26 37 19 0 0 4 19 42 27
2011 IS-05 17 8 58 17 0 0 0 17 25 12
2008 IS 4 20 37 24 13 0 1 38 25 167
2008 IS-02 0 33 29 24 14 0 0 38 33 21
2008 IS-03 4 19 37 26 13 0 1 39 23 100
2008 IS-04 7 11 37 22 19 0 4 42 19 27

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 7 32 37 17 3 1 56 11 95
2017 IS-03 2 9 30 41 11 5 2 56 12 56
2017 IS-04 6 6 19 25 44 0 0 69 13 16
2017 IS-05 0 0 50 50 0 0 0 50 0 10
2014 IS 3 7 22 35 26 0 6 65 11 94
2014 IS-02 0 20 20 10 40 0 10 56 22 10
2014 IS-03 4 8 22 44 15 0 7 63 13 46
2014 IS-04 4 4 26 26 30 0 9 62 10 23
2011 IS 11 17 35 16 13 1 6 32 30 135
2011 IS-02 0 14 43 14 29 0 0 43 14 14
2011 IS-03 8 18 25 20 15 3 10 40 31 71
2011 IS-04 15 22 44 7 7 0 4 15 38 27
2011 IS-05 17 17 42 25 0 0 0 25 33 12
2008 IS 3 14 30 26 22 1 4 50 18 167
2008 IS-02 0 24 14 19 33 0 10 58 26 21
2008 IS-03 3 15 32 29 17 2 2 48 19 100
2008 IS-04 4 4 26 26 33 0 7 64 8 27

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 11 22 33 25 6 1 2 33 33 95
2017 IS-03 9 23 36 21 7 2 2 30 33 56
2017 IS-04 13 31 13 31 6 0 6 40 47 16
2017 IS-05 20 0 60 20 0 0 0 20 20 10
2014 IS 12 27 34 10 10 1 6 21 42 94
2014 IS-02 10 10 10 20 30 0 20 63 25 10
2014 IS-03 11 26 35 11 9 0 9 22 40 46
2014 IS-04 17 35 39 0 4 4 0 5 55 23
2011 IS 13 38 27 12 7 0 4 19 53 136
2011 IS-02 14 36 21 7 14 0 7 23 54 14
2011 IS-03 13 35 28 14 7 0 4 22 49 72
2011 IS-04 15 44 19 11 7 0 4 19 62 27
2011 IS-05 17 42 33 8 0 0 0 8 58 12
2008 IS 13 20 40 14 11 1 2 25 34 167
2008 IS-02 14 10 38 19 14 0 5 35 25 21
2008 IS-03 15 24 40 13 5 0 3 19 40 100
2008 IS-04 11 11 33 15 26 4 0 42 23 27

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 10 49 29 10 0 0 38 13 95
2017 IS-03 0 5 48 32 14 0 0 46 5 56
2017 IS-04 6 19 63 13 0 0 0 13 25 16
2017 IS-05 10 10 50 30 0 0 0 30 20 10
2014 IS 3 11 33 34 13 0 6 50 15 94
2014 IS-02 0 20 10 30 20 0 20 63 25 10
2014 IS-03 2 9 33 37 11 0 9 52 12 46
2014 IS-04 9 13 35 35 9 0 0 43 22 23
2011 IS 4 10 42 32 10 0 3 43 14 136
2011 IS-02 0 0 43 43 14 0 0 57 0 14
2011 IS-03 3 3 47 28 14 0 6 44 6 72
2011 IS-04 7 30 22 37 4 0 0 41 37 27
2011 IS-05 8 17 42 33 0 0 0 33 25 12
2008 IS 4 8 39 32 16 0 1 48 12 167
2008 IS-02 5 0 24 52 14 0 5 70 5 21
2008 IS-03 5 8 41 31 14 0 1 45 13 100
2008 IS-04 0 11 41 33 15 0 0 48 11 27

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 9 24 37 13 12 0 5 26 35 95
2017 IS-03 5 29 34 11 14 0 7 27 37 56
2017 IS-04 19 19 31 25 0 0 6 27 40 16
2017 IS-05 10 20 60 10 0 0 0 10 30 10
2014 IS 6 26 30 26 6 1 5 34 34 94
2014 IS-02 0 20 10 30 30 0 10 67 22 10
2014 IS-03 4 26 30 24 7 2 7 34 34 46
2014 IS-04 17 17 43 17 0 0 4 18 36 23
2011 IS 14 22 38 14 8 1 4 23 38 136
2011 IS-02 7 29 29 21 14 0 0 36 36 14
2011 IS-03 13 14 46 13 10 1 4 24 28 72
2011 IS-04 19 37 15 19 4 0 7 24 60 27
2011 IS-05 25 25 42 8 0 0 0 8 50 12
2008 IS 9 23 32 20 14 1 1 35 33 167
2008 IS-02 0 5 48 24 19 5 0 45 5 21
2008 IS-03 10 24 30 21 13 0 2 35 35 100
2008 IS-04 15 22 33 15 15 0 0 30 37 27

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 5 10 29 29 18 1 7 52 17 95
2017 IS-03 5 11 27 30 16 2 9 52 18 56
2017 IS-04 13 13 25 25 19 0 6 47 27 16
2017 IS-05 0 10 30 40 20 0 0 60 10 10
2014 IS 0 6 25 40 23 2 4 67 7 93
2014 IS-02 0 10 0 50 30 0 10 89 11 10
2014 IS-03 0 4 22 46 20 2 4 71 5 45
2014 IS-04 0 13 26 35 17 4 4 57 14 23
2011 IS 10 18 27 21 9 2 13 35 33 136
2011 IS-02 14 14 36 14 21 0 0 36 29 14
2011 IS-03 8 19 25 18 10 4 15 34 34 72
2011 IS-04 7 19 26 33 7 0 7 44 28 27
2011 IS-05 25 8 33 17 0 0 17 20 40 12
2008 IS 5 19 35 19 14 2 4 36 26 167
2008 IS-02 5 33 14 24 19 0 5 45 40 21
2008 IS-03 5 13 38 21 15 3 5 39 20 100
2008 IS-04 4 19 44 19 11 0 4 31 23 27

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 9 15 39 26 10 1 1 37 24 95
2017 IS-03 9 14 43 27 4 2 2 31 24 56
2017 IS-04 6 19 31 25 19 0 0 44 25 16
2017 IS-05 10 10 40 30 10 0 0 40 20 10
2014 IS 10 18 37 23 6 1 4 32 29 94
2014 IS-02 10 0 10 50 20 0 10 78 11 10
2014 IS-03 4 26 37 20 4 2 7 26 33 46
2014 IS-04 22 13 43 13 9 0 0 22 35 23
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 64 28 0 4 1 0 2 95 5 95
2017 IS-03 57 32 0 5 2 0 4 93 7 56
2017 IS-04 88 13 0 0 0 0 0 100 0 16
2017 IS-05 60 30 0 10 0 0 0 90 10 10
2014 IS 73 22 1 4 0 0 0 95 4 94
2014 IS-02 80 20 0 0 0 0 0 100 0 10
2014 IS-03 70 26 0 4 0 0 0 96 4 46
2014 IS-04 74 13 4 9 0 0 0 87 9 23
2011 IS 58 24 7 7 3 0 2 83 10 136
2011 IS-02 71 7 0 14 7 0 0 79 21 14
2011 IS-03 56 25 8 6 4 0 1 82 10 72
2011 IS-04 54 29 4 7 0 0 7 88 8 28
2011 IS-05 64 18 9 9 0 0 0 82 9 11
2008 IS 65 22 4 7 1 0 1 87 8 167
2008 IS-02 81 14 5 0 0 0 0 95 0 21
2008 IS-03 59 25 2 10 2 0 2 86 12 100
2008 IS-04 70 19 7 4 0 0 0 89 4 27

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 24 38 15 10 4 4 5 69 15 95
2017 IS-03 18 37 18 13 5 4 5 61 20 56
2017 IS-04 25 38 6 6 6 6 13 77 15 16
2017 IS-05 30 40 20 10 0 0 0 70 10 10
2014 IS 41 37 10 2 3 2 4 83 6 94
2014 IS-02 70 20 10 0 0 0 0 90 0 10
2014 IS-03 31 39 13 4 4 4 4 77 10 46
2014 IS-04 48 35 9 0 4 0 4 86 5 23

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 41 5 7 3 0 0 84 11 95
2017 IS-03 32 45 9 9 5 0 0 77 14 56
2017 IS-04 63 25 0 13 0 0 0 88 13 16
2017 IS-05 50 50 0 0 0 0 0 100 0 10
2014 IS 60 29 6 2 2 1 0 89 4 94
2014 IS-02 60 30 10 0 0 0 0 90 0 10
2014 IS-03 55 30 7 2 4 2 0 87 7 46
2014 IS-04 74 17 4 4 0 0 0 91 4 23

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 41 9 10 2 2 1 78 13 94
2017 IS-03 25 52 11 9 2 2 0 78 11 56
2017 IS-04 38 19 6 25 6 6 0 60 33 16
2014 IS 39 41 12 3 2 2 0 83 5 94
2014 IS-02 30 30 30 10 0 0 0 60 10 10
2014 IS-03 31 52 9 2 2 4 0 86 5 46
2014 IS-04 48 30 17 4 0 0 0 78 4 23
2011 IS 31 36 12 15 6 0 1 68 21 137
2011 IS-02 43 29 14 7 7 0 0 71 14 14
2011 IS-03 28 39 13 13 8 0 0 67 21 72
2011 IS-04 25 32 11 25 4 0 4 59 30 28
2011 IS-05 50 33 0 17 0 0 0 83 17 12
2008 IS 34 38 10 11 3 2 1 75 14 167
2008 IS-02 38 33 5 19 5 0 0 71 24 21
2008 IS-03 32 35 14 12 3 2 2 70 16 100
2008 IS-04 37 56 0 4 4 0 0 93 7 27

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 25 31 10 12 5 16 0 68 21 95
2017 IS-03 16 36 11 14 5 18 0 63 24 56
2017 IS-04 25 25 6 13 13 19 0 62 31 16
2017 IS-05 40 30 10 10 0 10 0 78 11 10
2014 IS 31 34 10 6 4 14 0 76 12 94
2014 IS-02 10 30 10 0 10 40 0 67 17 10
2014 IS-03 24 39 10 11 4 11 0 71 17 46
2014 IS-04 35 35 9 4 4 13 0 80 10 23
2011 IS 30 20 18 12 6 11 2 58 21 137
2011 IS-02 57 14 29 0 0 0 0 71 0 14
2011 IS-03 25 21 15 13 10 15 1 55 27 72
2011 IS-04 25 25 18 14 4 7 7 58 21 28
2011 IS-05 50 8 8 25 0 8 0 64 27 12
2008 IS 36 26 13 11 4 9 1 69 17 167
2008 IS-02 43 33 10 10 5 0 0 76 14 21
2008 IS-03 30 26 16 12 5 10 1 63 19 100
2008 IS-04 52 33 0 7 4 4 0 88 12 27

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 23 10 17 8 17 3 57 31 95
2017 IS-03 16 20 9 21 11 21 2 46 42 56
2017 IS-04 25 13 6 19 6 19 13 55 36 16
2017 IS-05 30 50 20 0 0 0 0 80 0 10
2014 IS 10 31 19 7 7 21 4 54 20 94
2014 IS-02 20 20 20 0 0 30 10 67 0 10
2014 IS-03 4 31 15 11 11 24 4 49 31 46
2014 IS-04 9 26 26 9 4 22 4 47 18 23

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 56 33 4 4 2 0 0 89 6 94
2017 IS-03 50 36 4 7 4 0 0 86 11 56
2017 IS-04 60 27 13 0 0 0 0 87 0 15
2017 IS-05 50 50 0 0 0 0 0 100 0 10
2014 IS 67 25 4 3 1 0 0 91 4 94
2014 IS-02 80 20 0 0 0 0 0 100 0 10
2014 IS-03 61 26 4 7 2 0 0 87 9 46
2014 IS-04 61 30 9 0 0 0 0 91 0 23
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 46 30 16 4 1 1 2 78 5 95
2017 IS-03 39 37 16 2 2 2 2 80 4 56
2017 IS-04 63 6 19 13 0 0 0 69 13 16
2017 IS-05 30 40 30 0 0 0 0 70 0 10
2014 IS 49 33 14 2 2 0 0 82 4 94
2014 IS-02 70 10 10 10 0 0 0 80 10 10
2014 IS-03 52 31 13 2 2 0 0 83 4 46
2014 IS-04 48 35 17 0 0 0 0 83 0 23
2011 IS 42 31 12 6 5 2 1 76 11 137
2011 IS-02 43 21 7 7 21 0 0 64 29 14
2011 IS-03 43 32 11 4 6 3 1 78 10 72
2011 IS-04 36 32 14 14 0 4 0 70 15 28
2011 IS-05 58 17 25 0 0 0 0 75 0 12
2008 IS 36 36 15 7 5 1 1 72 13 166
2008 IS-02 38 43 10 10 0 0 0 81 10 21
2008 IS-03 32 36 15 8 6 1 1 70 14 99
2008 IS-04 44 30 15 4 7 0 0 74 11 27

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 32 8 4 1 1 2 86 6 94
2017 IS-03 51 35 4 5 2 0 4 89 8 55
2017 IS-04 63 25 6 6 0 0 0 88 6 16
2017 IS-05 20 50 30 0 0 0 0 70 0 10
2014 IS 53 31 11 3 0 1 1 86 3 94
2014 IS-02 50 30 0 10 0 10 0 89 11 10
2014 IS-03 48 32 13 4 0 0 2 82 4 46
2014 IS-04 70 22 9 0 0 0 0 91 0 23
2011 IS 47 30 10 5 4 4 0 80 9 137
2011 IS-02 50 21 14 0 14 0 0 71 14 14
2011 IS-03 47 29 8 6 4 6 0 81 10 72
2011 IS-04 46 32 7 11 0 4 0 81 11 28
2011 IS-05 67 8 25 0 0 0 0 75 0 12
2008 IS 46 28 14 5 5 2 0 75 10 166
2008 IS-02 48 29 14 5 5 0 0 76 10 21
2008 IS-03 45 26 16 4 5 3 0 74 9 99
2008 IS-04 48 37 4 7 4 0 0 85 11 27

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 48 33 6 7 3 1 1 83 11 95
2017 IS-03 43 34 9 7 5 0 2 78 13 56
2017 IS-04 63 25 0 13 0 0 0 88 13 16
2017 IS-05 10 70 10 10 0 0 0 80 10 10
2014 IS 50 36 10 3 1 0 0 86 4 94
2014 IS-02 50 40 10 0 0 0 0 90 0 10
2014 IS-03 50 37 9 4 0 0 0 87 4 46
2014 IS-04 65 22 13 0 0 0 0 87 0 23
2011 IS 42 34 10 9 4 1 0 76 13 137
2011 IS-02 43 14 14 14 14 0 0 57 29 14
2011 IS-03 38 39 11 6 6 1 0 77 11 72
2011 IS-04 46 29 7 14 0 4 0 78 15 28
2011 IS-05 67 0 17 17 0 0 0 67 17 12
2008 IS 39 33 12 8 7 1 0 72 16 166
2008 IS-02 33 43 14 0 10 0 0 76 10 21
2008 IS-03 36 31 13 11 7 1 0 68 18 99
2008 IS-04 56 26 4 11 4 0 0 81 15 27

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 78 18 0 1 0 1 2 99 1 94
2017 IS-03 69 24 0 2 0 2 4 98 2 55
2017 IS-04 100 0 0 0 0 0 0 100 0 16
2017 IS-05 80 20 0 0 0 0 0 100 0 10
2014 IS 85 12 1 2 0 0 0 97 2 94
2014 IS-02 100 0 0 0 0 0 0 100 0 10
2014 IS-03 80 20 0 0 0 0 0 100 0 46
2014 IS-04 87 0 4 9 0 0 0 87 9 23
2011 IS 75 10 5 4 3 1 2 88 7 137
2011 IS-02 71 7 0 7 14 0 0 79 21 14
2011 IS-03 76 8 6 3 3 1 3 88 6 72
2011 IS-04 68 14 7 7 0 0 4 85 7 28
2011 IS-05 83 17 0 0 0 0 0 100 0 12
2008 IS 80 14 1 3 1 0 1 95 4 166
2008 IS-02 95 5 0 0 0 0 0 100 0 21
2008 IS-03 73 20 0 4 1 0 2 95 5 99
2008 IS-04 89 4 4 4 0 0 0 93 4 27

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 23 9 10 3 4 7 75 15 95
2017 IS-03 48 16 11 11 5 4 5 71 18 56
2017 IS-04 38 31 0 6 0 13 13 92 8 16
2017 IS-05 10 50 20 10 0 0 10 67 11 10
2014 IS 60 24 5 1 2 2 5 91 3 94
2014 IS-02 70 10 0 0 0 20 0 100 0 10
2014 IS-03 55 32 0 2 2 0 9 95 5 46
2014 IS-04 74 13 4 0 4 0 4 91 5 23
2011 IS 52 26 8 3 5 4 3 83 9 137
2011 IS-02 43 21 14 0 7 0 14 75 8 14
2011 IS-03 57 22 8 1 6 4 1 84 7 72
2011 IS-04 46 29 4 11 4 4 4 81 15 28
2011 IS-05 50 25 8 0 8 8 0 82 9 12

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 56 30 5 3 3 2 1 88 6 94
2017 IS-03 55 27 7 4 4 2 2 85 7 56
2017 IS-04 60 27 7 7 0 0 0 87 7 15
2017 IS-05 30 70 0 0 0 0 0 100 0 10

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 60 26 7 3 0 2 1 89 3 95
2017 IS-03 55 27 9 4 0 4 2 87 4 56
2017 IS-04 81 13 6 0 0 0 0 94 0 16
2017 IS-05 30 60 10 0 0 0 0 90 0 10

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 58 18 14 7 2 0 1 77 9 95
2017 IS-03 52 18 18 7 4 0 2 71 11 56
2017 IS-04 75 6 6 13 0 0 0 81 13 16
2017 IS-05 30 50 20 0 0 0 0 80 0 10
2014 IS 61 29 4 4 2 0 0 89 6 94
2014 IS-02 50 40 10 0 0 0 0 90 0 10
2014 IS-03 59 28 4 7 2 0 0 87 9 46
2014 IS-04 70 22 4 0 4 0 0 91 4 23
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Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 42 35 12 11 0 0 0 78 11 26
2014 IS 36 27 18 14 0 0 5 67 14 22
2014 IS-04 36 27 9 18 0 0 9 70 20 11

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 29 35 14 3 6 13 0 74 11 95
2017 IS-03 27 34 13 2 11 14 0 71 15 56
2017 IS-04 31 38 13 6 0 13 0 79 7 16
2017 IS-05 40 40 20 0 0 0 0 80 0 10
2014 IS 32 41 13 3 2 9 0 80 6 94
2014 IS-02 30 50 10 0 0 10 0 89 0 10
2014 IS-03 28 37 20 2 4 9 0 71 7 46
2014 IS-04 30 43 9 9 0 9 0 81 10 23
2011 IS 21 30 24 6 7 13 0 58 14 136
2011 IS-02 29 14 29 7 7 14 0 50 17 14
2011 IS-03 17 34 23 4 7 15 0 60 13 71
2011 IS-04 18 25 29 11 4 14 0 50 17 28
2011 IS-05 33 17 17 8 17 8 0 55 27 12

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 33 20 9 5 2 0 65 14 94
2017 IS-03 29 29 24 7 7 4 0 60 15 55
2017 IS-04 25 38 19 13 6 0 0 63 19 16
2017 IS-05 40 30 20 10 0 0 0 70 10 10
2014 IS 28 45 18 4 4 1 0 73 8 94
2014 IS-02 30 50 20 0 0 0 0 80 0 10
2014 IS-03 26 42 22 4 7 0 0 68 10 46
2014 IS-04 22 48 13 9 4 4 0 73 14 23
2011 IS 17 34 25 11 11 2 0 52 23 136
2011 IS-02 29 21 21 14 14 0 0 50 29 14
2011 IS-03 18 32 27 7 11 4 0 53 19 71
2011 IS-04 11 39 25 18 7 0 0 50 25 28
2011 IS-05 17 42 8 17 17 0 0 58 33 12
2008 IS 22 33 25 11 5 4 0 57 18 167
2008 IS-02 24 24 33 10 10 0 0 48 19 21
2008 IS-03 17 35 27 12 5 4 0 54 18 100
2008 IS-04 33 37 11 7 4 7 0 76 12 27

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 35 17 12 9 5 0 60 22 95
2017 IS-03 21 34 16 14 11 4 0 57 26 56
2017 IS-04 19 31 25 6 6 13 0 57 14 16
2017 IS-05 40 30 10 20 0 0 0 70 20 10
2014 IS 22 39 21 8 3 5 0 65 12 94
2014 IS-02 30 30 20 0 0 20 0 75 0 10
2014 IS-03 20 39 22 10 4 4 0 62 15 46
2014 IS-04 13 39 30 9 4 4 0 55 14 23
2011 IS 7 35 22 19 8 9 0 46 30 137
2011 IS-02 7 43 14 14 14 7 0 54 31 14
2011 IS-03 8 31 24 15 10 13 0 44 29 72
2011 IS-04 0 36 25 21 7 11 0 40 32 28
2011 IS-05 8 50 8 33 0 0 0 58 33 12
2008 IS 14 32 22 19 6 8 0 49 27 167
2008 IS-02 19 43 10 19 10 0 0 62 29 21
2008 IS-03 8 31 25 19 5 12 0 44 27 100
2008 IS-04 22 33 15 26 4 0 0 56 30 27

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 31 24 19 11 12 3 0 56 24 95
2017 IS-03 30 20 21 13 13 4 0 52 26 56
2017 IS-04 31 19 13 13 19 6 0 53 33 16
2017 IS-05 40 40 0 10 10 0 0 80 20 10
2014 IS 29 39 20 2 9 1 0 69 11 94
2014 IS-02 20 50 20 10 0 0 0 70 10 10
2014 IS-03 31 42 17 0 9 2 0 74 9 46
2014 IS-04 17 43 26 4 9 0 0 61 13 23
2011 IS 17 41 19 10 8 5 0 61 19 136
2011 IS-02 14 43 7 21 7 7 0 62 31 14
2011 IS-03 17 40 18 8 10 7 0 61 19 72
2011 IS-04 15 48 19 7 11 0 0 63 19 27
2011 IS-05 17 42 25 8 0 8 0 64 9 12
2008 IS 20 31 26 10 7 7 0 54 19 167
2008 IS-02 29 29 14 10 19 0 0 57 29 21
2008 IS-03 13 34 29 12 5 7 0 51 18 100
2008 IS-04 30 37 19 11 0 4 0 69 12 27

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 37 15 14 11 1 0 60 25 95
2017 IS-03 21 37 16 9 14 2 0 60 24 56
2017 IS-04 25 31 6 25 13 0 0 56 38 16
2017 IS-05 10 40 30 20 0 0 0 50 20 10
2014 IS 18 44 14 18 4 2 0 63 23 94
2014 IS-02 10 50 30 10 0 0 0 60 10 10
2014 IS-03 22 42 13 15 4 4 0 66 20 46
2014 IS-04 13 48 9 26 4 0 0 61 30 23
2011 IS 10 40 17 20 10 2 0 51 31 137
2011 IS-02 14 29 36 14 7 0 0 43 21 14
2011 IS-03 13 38 14 22 13 1 0 51 35 72
2011 IS-04 0 57 7 18 11 7 0 62 31 28
2011 IS-05 8 33 33 25 0 0 0 42 25 12
2008 IS 16 43 17 17 5 2 0 60 23 167
2008 IS-02 19 48 19 10 5 0 0 67 14 21
2008 IS-03 13 41 17 21 7 1 0 55 28 100
2008 IS-04 22 52 11 4 4 7 0 80 8 27
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 43 15 4 2 1 0 79 6 95
2017 IS-03 25 54 11 5 4 2 0 80 9 56
2017 IS-04 44 38 19 0 0 0 0 81 0 16
2017 IS-05 40 20 40 0 0 0 0 60 0 10
2014 IS 38 42 14 5 1 0 0 80 6 94
2014 IS-02 30 50 10 10 0 0 0 80 10 10
2014 IS-03 44 37 11 8 0 0 0 81 8 46
2014 IS-04 39 43 17 0 0 0 0 83 0 23
2011 IS 20 44 16 16 3 1 0 64 19 137
2011 IS-02 14 43 21 21 0 0 0 57 21 14
2011 IS-03 25 35 15 17 6 3 0 61 23 72
2011 IS-04 4 68 11 18 0 0 0 71 18 28
2011 IS-05 25 33 25 17 0 0 0 58 17 12

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 43 37 13 1 1 5 0 84 2 93
2017 IS-03 35 47 9 2 2 5 0 87 4 55
2017 IS-04 50 25 19 0 0 6 0 80 0 16
2014 IS 41 46 9 0 1 2 2 90 1 94
2014 IS-02 40 30 10 0 0 10 10 88 0 10
2014 IS-03 44 45 7 0 2 0 2 91 2 46
2014 IS-04 35 57 4 0 0 4 0 95 0 23
2011 IS 34 38 15 2 1 9 0 79 4 137
2011 IS-02 36 21 21 0 0 21 0 73 0 14
2011 IS-03 35 39 13 3 3 8 0 80 6 72
2011 IS-04 25 46 18 4 0 7 0 77 4 28
2011 IS-05 58 25 17 0 0 0 0 83 0 12

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 39 10 8 1 6 0 80 10 95
2017 IS-03 37 34 13 9 2 5 0 75 11 56
2017 IS-04 25 50 6 6 0 13 0 86 7 16
2017 IS-05 40 50 0 10 0 0 0 90 10 10
2014 IS 34 49 6 4 3 2 1 86 8 94
2014 IS-02 30 30 0 0 10 20 10 86 14 10
2014 IS-03 31 56 7 2 4 0 0 87 7 46
2014 IS-04 39 48 9 4 0 0 0 87 4 23
2011 IS 29 47 11 7 3 1 1 78 10 137
2011 IS-02 29 50 14 0 7 0 0 79 7 14
2011 IS-03 31 46 10 7 4 1 1 79 11 72
2011 IS-04 32 50 7 7 0 4 0 85 7 28
2011 IS-05 25 33 25 17 0 0 0 58 17 12
2008 IS 31 37 17 8 1 4 1 73 10 166
2008 IS-02 29 29 24 10 0 10 0 63 11 21
2008 IS-03 30 38 16 11 1 3 1 71 13 100
2008 IS-04 41 44 11 0 0 4 0 88 0 27

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 27 38 17 11 3 5 0 68 14 95
2017 IS-03 25 43 14 11 4 4 0 70 15 56
2017 IS-04 25 38 13 19 0 6 0 67 20 16
2017 IS-05 40 20 30 0 0 10 0 67 0 10
2014 IS 20 41 21 6 2 7 2 67 9 94
2014 IS-02 10 30 40 10 0 10 0 44 11 10
2014 IS-03 22 48 10 7 4 7 2 77 12 46
2014 IS-04 30 39 13 4 0 13 0 80 5 23
2011 IS 12 40 26 10 7 4 1 54 18 136
2011 IS-02 14 43 21 14 7 0 0 57 21 14
2011 IS-03 13 38 27 6 8 7 1 55 15 71
2011 IS-04 7 50 21 14 7 0 0 57 21 28
2011 IS-05 8 25 42 17 0 8 0 36 18 12

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 26 17 10 14 14 3 51 29 95
2017 IS-03 16 29 21 11 13 9 2 50 26 56
2017 IS-04 13 19 13 6 19 31 0 45 36 16
2017 IS-05 30 10 10 20 10 10 10 50 38 10
2014 IS 9 33 19 7 11 18 3 53 23 94
2014 IS-02 0 30 20 10 0 30 10 50 17 10
2014 IS-03 13 31 22 8 7 17 2 54 18 46
2014 IS-04 4 30 17 4 17 22 4 47 29 23
2011 IS 9 13 26 13 21 15 4 26 41 136
2011 IS-02 21 0 0 21 21 36 0 33 67 14
2011 IS-03 6 15 30 11 18 15 4 26 37 71
2011 IS-04 11 14 32 7 21 11 4 29 33 28
2011 IS-05 8 8 25 0 42 8 8 20 50 12

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 55 28 6 4 3 0 3 86 8 94
2017 IS-03 53 25 9 5 4 0 4 81 9 55
2017 IS-04 63 25 0 6 0 0 6 93 7 16
2017 IS-05 50 30 10 0 10 0 0 80 10 10
2014 IS 59 29 7 2 1 0 2 89 3 94
2014 IS-02 40 30 10 0 0 0 20 88 0 10
2014 IS-03 66 24 7 2 2 0 0 89 4 46
2014 IS-04 65 22 9 4 0 0 0 87 4 23

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 69 18 6 2 0 2 3 91 2 95
2017 IS-03 63 21 4 4 0 4 5 92 4 56
2017 IS-04 88 6 6 0 0 0 0 94 0 16
2017 IS-05 60 30 10 0 0 0 0 90 0 10
2014 IS 66 25 3 1 1 2 1 94 2 94
2014 IS-02 60 30 0 0 0 0 10 100 0 10
2014 IS-03 59 30 4 2 2 2 0 91 4 46
2014 IS-04 78 13 4 0 0 4 0 95 0 23
2011 IS 62 23 6 1 3 3 2 89 5 137
2011 IS-02 57 29 0 0 14 0 0 86 14 14
2011 IS-03 61 19 7 3 3 3 4 87 6 72
2011 IS-04 64 25 7 0 0 4 0 93 0 28
2011 IS-05 58 25 8 0 0 8 0 91 0 12
2008 IS 64 25 7 1 0 1 3 93 1 167
2008 IS-02 62 29 10 0 0 0 0 90 0 21
2008 IS-03 60 25 8 1 0 2 4 90 1 100
2008 IS-04 78 22 0 0 0 0 0 100 0 27

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 38 16 12 9 2 0 63 21 95
2017 IS-03 20 34 18 11 14 4 0 56 26 56
2017 IS-04 25 56 6 13 0 0 0 81 13 16
2017 IS-05 20 30 30 20 0 0 0 50 20 10
2014 IS 16 44 23 10 5 1 1 61 15 94
2014 IS-02 30 30 10 30 0 0 0 60 30 10
2014 IS-03 11 46 24 7 11 0 2 58 18 46
2014 IS-04 22 48 17 9 0 4 0 73 9 23
2011 IS 20 34 20 12 12 1 1 55 25 137
2011 IS-02 7 43 29 7 14 0 0 50 21 14
2011 IS-03 13 38 17 15 15 1 1 51 31 72
2011 IS-04 32 29 21 11 7 0 0 61 18 28
2011 IS-05 33 17 33 17 0 0 0 50 17 12
2008 IS 25 35 24 10 2 2 1 62 13 166
2008 IS-02 29 29 33 5 0 0 5 60 5 21
2008 IS-03 20 33 26 11 4 4 1 56 16 99
2008 IS-04 30 52 11 7 0 0 0 81 7 27

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 29 17 17 17 2 1 47 35 94
2017 IS-03 13 23 23 18 18 4 2 38 38 56
2017 IS-04 19 31 13 19 19 0 0 50 38 16
2017 IS-05 20 20 10 20 30 0 0 40 50 10
2014 IS 10 32 18 29 10 0 2 42 39 94
2014 IS-02 20 30 10 30 10 0 0 50 40 10
2014 IS-03 9 24 19 33 13 0 2 34 47 46
2014 IS-04 9 43 22 13 9 0 4 55 23 23
2011 IS 7 25 20 19 27 1 1 33 47 137
2011 IS-02 7 21 21 21 29 0 0 29 50 14
2011 IS-03 3 18 24 19 32 1 3 22 54 72
2011 IS-04 14 36 14 21 14 0 0 50 36 28
2011 IS-05 0 42 8 17 33 0 0 42 50 12
2008 IS 10 34 17 21 15 2 1 45 38 166
2008 IS-02 15 35 25 20 5 0 0 50 25 20
2008 IS-03 7 34 13 23 19 3 1 43 44 100
2008 IS-04 11 30 22 26 7 0 4 42 35 27

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 21 39 10 17 5 6 1 66 24 94
2017 IS-03 20 39 9 18 7 7 0 63 27 56
2017 IS-04 19 44 6 13 6 13 0 71 21 16
2017 IS-05 30 20 30 20 0 0 0 50 20 10

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 43 9 3 1 4 1 86 4 95
2017 IS-03 32 45 9 5 2 5 2 83 8 56
2017 IS-04 44 44 6 0 0 6 0 93 0 16
2017 IS-05 50 40 10 0 0 0 0 90 0 10
2014 IS 55 27 10 2 2 3 0 86 4 94
2014 IS-02 50 20 20 10 0 0 0 70 10 10
2014 IS-03 61 21 9 2 4 2 0 84 7 46
2014 IS-04 57 26 9 0 0 9 0 90 0 23

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 41 40 8 4 4 2 0 83 9 95
2017 IS-03 36 41 9 4 7 4 0 80 11 56
2017 IS-04 31 56 13 0 0 0 0 88 0 16
2017 IS-05 50 30 10 10 0 0 0 80 10 10
2014 IS 47 39 6 2 3 2 0 88 5 94
2014 IS-02 50 20 20 10 0 0 0 70 10 10
2014 IS-03 50 34 4 2 7 2 0 87 9 46
2014 IS-04 48 43 4 0 0 4 0 95 0 23
2011 IS 30 44 15 5 3 4 0 77 8 137
2011 IS-02 29 36 21 7 0 7 0 69 8 14
2011 IS-03 33 43 10 6 6 3 0 79 11 72
2011 IS-04 29 43 18 7 0 4 0 74 7 28
2011 IS-05 17 42 33 0 0 8 0 64 0 12

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 51 40 5 3 1 0 0 91 4 94
2017 IS-03 45 50 4 2 0 0 0 95 2 56
2017 IS-04 50 25 13 6 6 0 0 75 13 16
2014 IS 63 25 5 4 2 0 0 88 6 94
2014 IS-02 70 20 10 0 0 0 0 90 0 10
2014 IS-03 61 24 4 7 4 0 0 85 11 46
2014 IS-04 70 17 9 4 0 0 0 87 4 23
2011 IS 37 42 11 7 2 1 0 80 9 137
2011 IS-02 36 43 7 7 0 7 0 85 8 14
2011 IS-03 40 39 10 7 4 0 0 79 11 72
2011 IS-04 32 50 11 4 0 4 0 85 4 28
2011 IS-05 33 42 17 8 0 0 0 75 8 12
2008 IS 40 40 14 4 2 0 0 80 6 167
2008 IS-02 48 33 14 5 0 0 0 81 5 21
2008 IS-03 36 43 15 4 2 0 0 79 6 100
2008 IS-04 56 37 7 0 0 0 0 93 0 27

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 36 12 4 3 0 0 80 7 95
2017 IS-03 36 45 9 7 4 0 0 80 11 56
2017 IS-04 44 38 13 0 6 0 0 81 6 16
2017 IS-05 40 30 30 0 0 0 0 70 0 10
2014 IS 45 40 12 2 1 0 0 85 3 94
2014 IS-02 40 40 20 0 0 0 0 80 0 10
2014 IS-03 44 39 13 2 2 0 0 83 4 46
2014 IS-04 52 39 4 4 0 0 0 91 4 23
2011 IS 36 37 15 9 2 0 0 74 11 137
2011 IS-02 36 29 21 14 0 0 0 64 14 14
2011 IS-03 35 39 14 8 4 0 0 74 13 72
2011 IS-04 36 43 11 11 0 0 0 79 11 28
2011 IS-05 42 42 8 8 0 0 0 83 8 12

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 39 15 6 0 0 0 79 6 95
2017 IS-03 30 48 13 9 0 0 0 79 9 56
2017 IS-04 56 25 19 0 0 0 0 81 0 16
2017 IS-05 30 40 20 10 0 0 0 70 10 10
2014 IS 45 39 11 3 1 0 0 84 4 94
2014 IS-02 40 40 20 0 0 0 0 80 0 10
2014 IS-03 44 39 10 4 2 0 0 83 7 46
2014 IS-04 57 30 9 4 0 0 0 87 4 23
2011 IS 35 38 17 7 3 0 0 73 10 136
2011 IS-02 29 43 21 7 0 0 0 71 7 14
2011 IS-03 34 37 14 10 6 0 0 70 15 71
2011 IS-04 32 50 11 7 0 0 0 82 7 28
2011 IS-05 50 25 25 0 0 0 0 75 0 12
2008 IS 34 41 14 9 1 1 0 76 10 164
2008 IS-02 57 19 10 10 5 0 0 76 14 21
2008 IS-03 28 43 19 7 1 2 0 73 8 97
2008 IS-04 44 52 0 4 0 0 0 96 4 27

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 38 28 17 10 6 2 0 67 16 95
2017 IS-03 27 34 18 14 5 2 0 62 20 56
2017 IS-04 50 13 6 6 19 6 0 67 27 16
2017 IS-05 30 40 30 0 0 0 0 70 0 10
2014 IS 36 33 19 6 3 1 1 71 10 94
2014 IS-02 30 50 20 0 0 0 0 80 0 10
2014 IS-03 41 26 20 4 7 2 0 69 11 46
2014 IS-04 35 39 17 4 0 0 4 77 5 23
2011 IS 33 29 16 9 7 4 1 66 17 137
2011 IS-02 29 29 29 7 7 0 0 57 14 14
2011 IS-03 33 24 18 11 7 4 3 61 19 72
2011 IS-04 36 36 7 7 7 7 0 77 15 28
2011 IS-05 33 42 8 8 0 8 0 82 9 12
2008 IS 28 26 22 12 7 4 1 57 20 165
2008 IS-02 33 19 24 14 5 5 0 55 20 21
2008 IS-03 24 33 20 11 7 3 1 60 19 98
2008 IS-04 44 22 19 11 0 4 0 69 12 27
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 IS 15 44 40 95
2017 IS-03 16 39 45 56
2017 IS-04 13 63 25 16
2017 IS-05 10 40 50 10
2014 IS 20 39 41 94
2014 IS-02 40 50 10 10
2014 IS-03 17 45 37 46
2014 IS-04 13 30 57 23
2011 IS 23 39 38 137
2011 IS-02 50 14 36 14
2011 IS-03 15 44 40 72
2011 IS-04 18 43 39 28
2011 IS-05 42 25 33 12

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 IS 7 35 35 12 7 5 15
2014 IS 5 32 32 11 9999 21 19
2011 IS 19 25 38 9 9999 9 32
2011 IS-03 27 9 27 18 9999 18 11
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Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 9 91 95
2017 IS-03 11 89 56
2017 IS-05 0 100 10
2014 IS 12 88 94
2014 IS-03 11 89 46
2014 IS-04 22 78 23

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 23 20 15 9 1 27 5 63 15 95
2017 IS-03 25 16 20 5 2 29 4 61 11 56
2017 IS-04 19 13 13 19 0 31 6 50 30 16
2017 IS-05 10 40 10 20 0 20 0 63 25 10
2014 IS 18 16 17 7 2 32 7 56 16 94
2014 IS-02 30 10 20 10 0 30 0 57 14 10
2014 IS-03 15 17 17 4 2 37 6 58 12 46
2014 IS-04 13 13 13 13 4 35 9 46 31 23

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 39 11 3 2 10 0 81 6 94
2017 IS-03 34 41 11 2 4 9 0 82 6 56
2017 IS-04 27 27 13 13 0 20 0 67 17 15
2017 IS-05 30 50 20 0 0 0 0 80 0 10
2014 IS 33 37 18 2 0 7 2 78 2 94
2014 IS-02 30 30 30 0 0 10 0 67 0 10
2014 IS-03 37 35 20 0 0 7 2 79 0 46
2014 IS-04 26 43 9 4 0 13 4 84 5 23
2011 IS 39 40 13 1 4 3 0 81 5 135
2011 IS-02 36 43 7 0 0 14 0 92 0 14
2011 IS-03 43 33 15 1 6 1 0 77 7 72
2011 IS-04 41 41 7 4 4 4 0 85 8 27
2011 IS-05 27 64 9 0 0 0 0 91 0 11
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 17 58 12 10 2 0 0 75 12 95
2017 IS-03 16 59 13 11 2 0 0 75 13 56
2017 IS-04 13 63 13 13 0 0 0 75 13 16
2017 IS-05 20 60 10 10 0 0 0 80 10 10
2014 IS 15 58 15 9 2 1 0 74 11 94
2014 IS-02 30 50 10 10 0 0 0 80 10 10
2014 IS-03 13 58 13 13 0 2 0 73 13 46
2014 IS-04 4 61 30 0 4 0 0 65 4 23
2011 IS 18 58 13 5 3 1 1 78 8 136
2011 IS-02 14 71 7 0 7 0 0 86 7 14
2011 IS-03 18 49 18 8 3 1 3 70 12 72
2011 IS-04 15 67 15 0 4 0 0 81 4 27
2011 IS-05 33 58 0 8 0 0 0 92 8 12
2008 IS 20 53 11 7 7 1 1 74 14 167
2008 IS-02 24 57 5 10 5 0 0 81 14 21
2008 IS-03 21 53 13 7 5 0 1 75 12 100
2008 IS-04 15 59 15 0 7 4 0 77 8 27

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 12 27 22 4 3 30 1 57 11 95
2017 IS-03 14 30 18 5 5 25 2 61 15 56
2017 IS-04 13 19 25 0 0 44 0 56 0 16
2017 IS-05 10 10 60 10 0 10 0 22 11 10
2014 IS 4 23 19 11 2 37 3 47 22 94
2014 IS-02 0 40 10 20 0 30 0 57 29 10
2014 IS-03 4 20 21 9 4 37 4 41 22 46
2014 IS-04 0 17 22 13 0 43 4 33 25 23
2011 IS 6 24 26 7 2 28 7 46 15 137
2011 IS-02 0 36 29 0 0 29 7 56 0 14
2011 IS-03 4 21 22 11 3 32 7 41 23 72
2011 IS-04 7 25 36 0 0 25 7 47 0 28
2011 IS-05 8 33 8 17 8 25 0 56 33 12

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 44 34 10 3 0 9 0 85 3 95
2017 IS-03 39 37 13 4 0 7 0 83 4 56
2017 IS-04 50 19 6 0 0 25 0 92 0 16
2017 IS-05 30 50 10 10 0 0 0 80 10 10
2014 IS 44 34 14 2 0 6 0 83 2 94
2014 IS-02 40 30 10 0 0 20 0 88 0 10
2014 IS-03 44 34 11 2 0 9 0 86 2 46
2014 IS-04 35 39 22 4 0 0 0 74 4 23
2011 IS 33 21 24 2 3 15 1 65 6 136
2011 IS-02 21 21 43 7 0 7 0 46 8 14
2011 IS-03 31 21 23 1 3 18 3 66 5 71
2011 IS-04 39 18 21 4 7 11 0 64 12 28
2011 IS-05 50 17 25 0 0 8 0 73 0 12
2008 IS 38 26 13 2 0 19 1 81 3 167
2008 IS-02 38 33 19 5 0 5 0 75 5 21
2008 IS-03 38 25 13 3 0 21 0 80 4 100
2008 IS-04 37 33 11 0 0 19 0 86 0 27

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 28 40 10 3 1 17 0 82 5 94
2017 IS-03 27 39 13 4 2 16 0 79 6 56
2017 IS-04 31 38 6 0 0 25 0 92 0 16
2017 IS-05 30 50 10 10 0 0 0 80 10 10
2014 IS 32 38 13 2 1 14 0 81 4 94
2014 IS-02 40 30 10 0 0 20 0 88 0 10
2014 IS-03 31 39 13 2 2 13 0 80 5 46
2014 IS-04 22 48 13 4 0 13 0 80 5 23
2011 IS 26 31 18 4 4 16 1 69 9 137
2011 IS-02 21 50 21 0 0 7 0 77 0 14
2011 IS-03 25 26 18 6 6 17 3 64 14 72
2011 IS-04 25 36 14 4 4 18 0 74 9 28
2011 IS-05 42 17 25 0 0 17 0 70 0 12
2008 IS 35 31 15 2 2 12 2 77 6 167
2008 IS-02 29 38 19 5 5 5 0 70 10 21
2008 IS-03 33 33 14 2 3 12 3 78 6 100
2008 IS-04 56 19 4 4 0 19 0 91 5 27
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Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 5 95 94
2014 IS-02 0 100 10

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 26 20 2 0 30 3 67 3 95
2017 IS-03 18 29 16 4 0 34 0 70 5 56
2017 IS-04 13 25 25 0 0 31 6 60 0 16
2017 IS-05 20 20 40 0 0 20 0 50 0 10
2014 IS 15 23 19 1 0 39 2 65 2 94
2014 IS-02 20 30 20 0 0 30 0 71 0 10
2014 IS-03 17 22 13 0 0 46 2 75 0 46
2014 IS-04 4 22 26 0 0 43 4 50 0 23

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 32 45 9 0 1 14 0 89 1 95
2017 IS-03 30 43 5 0 2 20 0 91 2 56
2017 IS-04 31 50 13 0 0 6 0 87 0 16
2017 IS-05 30 50 20 0 0 0 0 80 0 10
2014 IS 30 38 20 0 0 10 2 77 0 94
2014 IS-02 30 20 30 0 0 20 0 63 0 10
2014 IS-03 35 35 20 0 0 9 2 78 0 46
2014 IS-04 26 43 17 0 0 9 4 80 0 23
2011 IS 43 35 14 2 1 5 0 81 4 136
2011 IS-02 43 29 21 0 0 7 0 77 0 14
2011 IS-03 48 30 11 1 3 7 0 83 5 71
2011 IS-04 39 36 14 7 0 4 0 78 7 28
2011 IS-05 42 42 17 0 0 0 0 83 0 12
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Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 34 31 17 8 8 0 2 66 16 94
2017 IS-03 31 33 22 5 7 0 2 65 13 55
2017 IS-04 38 31 13 6 6 0 6 73 13 16
2017 IS-05 50 20 10 10 10 0 0 70 20 10

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 8 35 31 19 5 0 1 44 24 95
2017 IS-03 14 36 32 14 2 0 2 51 16 56
2017 IS-04 0 38 25 31 6 0 0 38 38 16
2017 IS-05 0 30 30 30 10 0 0 30 40 10

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 16 33 29 18 2 0 1 50 20 94
2017 IS-03 22 38 24 13 2 0 2 61 15 55
2017 IS-04 6 25 44 19 6 0 0 31 25 16
2017 IS-05 0 40 50 10 0 0 0 40 10 10

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 27 29 24 7 0 1 40 31 95
2017 IS-03 11 27 32 21 7 0 2 38 29 56
2017 IS-04 6 31 31 19 13 0 0 38 31 16
2017 IS-05 10 40 0 50 0 0 0 50 50 10

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 40 27 13 8 1 0 11 75 10 95
2017 IS-03 48 21 7 7 2 0 14 81 10 56
2017 IS-04 25 44 25 0 0 0 6 73 0 16
2017 IS-05 30 20 30 10 0 0 10 56 11 10

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 41 26 5 3 0 2 65 8 95
2017 IS-03 27 37 25 5 2 0 4 67 7 56
2017 IS-04 31 31 25 6 6 0 0 63 13 16
2017 IS-05 10 60 30 0 0 0 0 70 0 10

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 26 38 19 12 3 1 1 65 15 94
2017 IS-03 25 38 15 13 5 2 2 66 19 55
2017 IS-04 44 19 19 19 0 0 0 63 19 16
2017 IS-05 10 40 40 10 0 0 0 50 10 10

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 20 42 22 12 3 0 0 62 16 95
2017 IS-03 20 45 20 13 4 0 0 64 16 56
2017 IS-04 25 44 13 19 0 0 0 69 19 16
2017 IS-05 0 70 30 0 0 0 0 70 0 10

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 35 38 15 3 7 0 1 74 11 95
2017 IS-03 32 34 20 4 9 0 2 67 13 56
2017 IS-04 50 25 13 6 6 0 0 75 13 16
2017 IS-05 10 90 0 0 0 0 0 100 0 10

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 36 35 14 11 4 0 1 71 15 95
2017 IS-03 34 36 14 13 2 0 2 71 15 56
2017 IS-04 44 31 19 0 6 0 0 75 6 16
2017 IS-05 30 50 0 0 20 0 0 80 20 10

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 45 29 16 3 6 0 1 74 10 95
2017 IS-03 37 38 14 2 7 0 2 76 9 56
2017 IS-04 50 13 19 13 6 0 0 63 19 16
2017 IS-05 60 30 0 0 10 0 0 90 10 10

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 81 13 1 1 1 0 3 97 2 95
2017 IS-03 77 14 0 2 2 0 5 96 4 56
2017 IS-04 81 19 0 0 0 0 0 100 0 16
2017 IS-05 90 10 0 0 0 0 0 100 0 10

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 63 25 6 2 2 0 1 89 4 94
2017 IS-03 51 31 11 2 4 0 2 83 6 55
2017 IS-04 81 19 0 0 0 0 0 100 0 16
2017 IS-05 80 20 0 0 0 0 0 100 0 10

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 66 18 10 4 1 0 1 85 5 95
2017 IS-03 59 23 9 5 2 0 2 84 7 56
2017 IS-04 75 13 13 0 0 0 0 88 0 16
2017 IS-05 70 20 10 0 0 0 0 90 0 10

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 57 10 5 3 0 0 24 89 4 95
2017 IS-03 59 4 2 2 0 0 34 95 3 56
2017 IS-04 69 13 6 6 0 0 6 87 7 16
2017 IS-05 40 40 10 0 0 0 10 89 0 10

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 71 14 8 1 0 0 6 90 1 95
2017 IS-03 61 18 11 2 0 0 9 86 2 56
2017 IS-04 100 0 0 0 0 0 0 100 0 16
2017 IS-05 80 10 0 0 0 0 10 100 0 10

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 67 19 4 3 5 1 0 87 9 95
2017 IS-03 61 20 5 5 7 2 0 82 13 56
2017 IS-04 75 25 0 0 0 0 0 100 0 16
2017 IS-05 80 20 0 0 0 0 0 100 0 10

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 56 23 15 4 0 2 0 80 4 95
2017 IS-03 54 18 18 7 0 4 0 74 7 56
2017 IS-04 69 31 0 0 0 0 0 100 0 16
2017 IS-05 40 40 20 0 0 0 0 80 0 10

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 5 35 44 15 1 0 0 40 16 95
2017 IS-03 7 37 43 11 2 0 0 45 13 56
2017 IS-04 0 38 38 25 0 0 0 38 25 16
2017 IS-05 10 10 70 10 0 0 0 20 10 10

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 3 14 48 25 8 1 0 34 18 95
2017 IS-03 4 9 48 29 11 0 0 39 13 56
2017 IS-04 6 19 44 19 13 0 0 31 25 16
2017 IS-05 0 10 50 30 0 10 0 33 11 10

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 18 53 16 9 2 2 0 72 12 95
2017 IS-03 21 46 18 9 4 2 0 69 13 56
2017 IS-04 19 56 13 6 0 6 0 80 7 16
2017 IS-05 10 80 10 0 0 0 0 90 0 10

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 22 45 15 14 2 2 0 69 16 95
2017 IS-03 20 43 20 11 4 4 0 65 15 56
2017 IS-04 31 38 6 25 0 0 0 69 25 16
2017 IS-05 20 60 10 10 0 0 0 80 10 10
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 11 89 95
2017 IS-03 16 84 56
2017 IS-05 0 100 10
2014 IS 16 84 94
2014 IS-03 13 87 46
2014 IS-04 26 74 23

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 IS 72 28 11
2014 IS 93 7 15
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 52 22 12 6 2 4 2 55 45 95
2017 IS-03 50 18 16 5 4 5 2 54 46 56
2017 IS-04 63 19 6 13 0 0 0 63 38 16
2017 IS-05 60 20 10 0 0 10 0 67 33 10

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 13 38
2017 IS-03 17 23

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 26 38
2017 IS-03 35 23

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 IS 8 38
2017 IS-03 9 23

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 IS 52 38
2017 IS-03 48 23

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 IS 0 38
2017 IS-03 0 23

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 IS 37 38
2017 IS-03 39 23

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 IS 8 61 18 8 3 3 39
2017 IS-03 8 42 29 13 4 4 24

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 13 26 5 23 8 3 23 52 41 40
2017 IS-03 8 17 8 33 8 4 21 33 56 24

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 IS 5 13 13 16 20 0 33 27 55 40
2017 IS-03 4 4 8 21 29 0 33 13 75 24
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