2017 Public Service Employee Survey Results for Retail and Service Industries Division

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

Top of Page

My Job

Question 1. I have the materials and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 47 5 11 5 0 0 79 16 174344
2017 Statistics Canada 37 45 4 9 4 0 0 82 13 4224
2017 Economic Statistics Field 39 43 5 9 4 0 0 82 13 961
2017 Industry Statistics Branch 42 41 6 9 2 0 0 83 12 196
2017 Retail and Service Industries Division 47 36 8 6 3 0 0 83 9 65

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Statistics Canada 69 22 4 3 1 0 0 92 4 4226
2017 Economic Statistics Field 71 20 4 4 1 1 0 92 4 962
2017 Industry Statistics Branch 72 19 3 4 2 0 1 91 6 196
2017 Retail and Service Industries Division 81 12 5 2 0 0 0 94 2 65

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 19 5 6 3 0 1 86 9 174221
2017 Statistics Canada 59 23 6 8 3 0 0 83 11 4224
2017 Economic Statistics Field 62 22 5 7 3 0 0 85 10 962
2017 Industry Statistics Branch 58 26 4 9 3 0 0 84 12 196
2017 Retail and Service Industries Division 66 25 2 8 0 0 0 91 8 65

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Statistics Canada 42 36 8 9 5 0 0 78 14 4225
2017 Economic Statistics Field 45 36 7 8 4 0 0 81 12 962
2017 Industry Statistics Branch 47 33 9 6 5 0 0 80 11 196
2017 Retail and Service Industries Division 58 31 5 3 3 0 0 89 6 65

Question 5. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Statistics Canada 31 41 11 11 5 0 1 73 16 4224
2017 Economic Statistics Field 34 39 11 10 4 0 1 74 15 961
2017 Industry Statistics Branch 36 39 10 10 5 0 1 75 15 196
2017 Retail and Service Industries Division 37 36 6 16 4 0 0 74 20 65

Question 6. My job is a good fit with my interests.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 39 10 6 3 0 0 80 10 174121
2017 Statistics Canada 40 41 9 7 3 0 0 81 10 4224
2017 Economic Statistics Field 37 42 10 8 3 0 0 79 11 961
2017 Industry Statistics Branch 38 38 13 8 3 1 0 76 11 196
2017 Retail and Service Industries Division 37 30 15 14 3 0 0 68 17 65

Question 7. My job is a good fit with my skills.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 47 37 7 6 3 0 0 84 9 173994
2017 Statistics Canada 44 40 7 6 2 0 0 84 8 4221
2017 Economic Statistics Field 42 42 8 6 2 0 0 84 8 959
2017 Industry Statistics Branch 43 38 9 7 3 0 0 81 10 196
2017 Retail and Service Industries Division 48 28 12 8 3 0 0 77 11 65

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Statistics Canada 53 34 7 4 1 0 0 87 6 4216
2017 Economic Statistics Field 51 36 8 3 1 0 0 87 5 959
2017 Industry Statistics Branch 47 38 9 3 2 1 0 86 5 196
2017 Retail and Service Industries Division 50 38 4 5 3 0 0 88 8 65

Question 9. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Statistics Canada 49 32 9 6 3 0 1 82 10 4223
2017 Economic Statistics Field 50 32 7 8 3 0 1 82 11 960
2017 Industry Statistics Branch 45 35 7 9 4 0 1 80 13 196
2017 Retail and Service Industries Division 48 33 5 6 8 0 0 81 14 65

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 23 11 10 11 2 11 63 24 173988
2017 Statistics Canada 27 22 13 10 9 3 16 61 23 4220
2017 Economic Statistics Field 25 23 13 10 9 4 16 60 23 958
2017 Industry Statistics Branch 30 29 10 6 9 3 12 70 18 196
2017 Retail and Service Industries Division 40 19 17 5 9 2 9 66 15 65

Question 11. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Statistics Canada 35 45 10 6 3 0 0 81 9 4221
2017 Economic Statistics Field 36 44 11 5 3 0 0 81 8 961
2017 Industry Statistics Branch 36 44 12 6 2 0 0 80 8 196
2017 Retail and Service Industries Division 33 40 18 6 3 0 0 73 9 65

Question 12. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Statistics Canada 32 38 13 10 6 0 0 70 16 4220
2017 Economic Statistics Field 33 36 14 9 7 0 0 70 16 960
2017 Industry Statistics Branch 32 35 16 11 6 0 1 67 17 196
2017 Retail and Service Industries Division 25 46 9 14 6 0 0 71 20 65

Question 13. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Statistics Canada 35 44 10 8 3 0 0 79 11 4218
2017 Economic Statistics Field 35 43 10 9 2 0 0 78 11 958
2017 Industry Statistics Branch 35 42 11 8 3 0 0 78 11 196
2017 Retail and Service Industries Division 31 45 16 6 2 0 0 77 7 65

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Statistics Canada 46 41 7 3 2 0 0 87 5 4215
2017 Economic Statistics Field 49 39 6 3 1 0 0 89 5 959
2017 Industry Statistics Branch 48 42 6 2 1 1 0 90 4 195
2017 Retail and Service Industries Division 44 44 6 4 2 0 0 88 6 65

Question 15. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Statistics Canada 34 40 12 8 5 0 0 74 13 4215
2017 Economic Statistics Field 36 38 12 9 6 0 0 74 15 959
2017 Industry Statistics Branch 33 42 11 9 5 0 0 75 14 196
2017 Retail and Service Industries Division 30 42 15 6 6 0 0 72 13 65

Question 16. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Statistics Canada 51 37 8 3 1 0 0 88 4 4221
2017 Economic Statistics Field 52 35 8 3 1 0 0 87 4 962
2017 Industry Statistics Branch 55 34 7 3 1 0 0 89 4 196
2017 Retail and Service Industries Division 53 33 8 2 4 0 0 86 6 65

Question 17. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Statistics Canada 36 41 10 8 4 0 0 78 12 4221
2017 Economic Statistics Field 38 39 10 9 3 0 0 78 12 962
2017 Industry Statistics Branch 38 40 11 8 4 0 0 77 12 196
2017 Retail and Service Industries Division 31 43 14 6 6 0 0 74 12 65

Question 18. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Statistics Canada 42 37 11 6 4 0 0 79 10 4213
2017 Economic Statistics Field 45 34 11 6 3 0 0 80 10 961
2017 Industry Statistics Branch 47 34 10 5 4 0 0 81 9 196
2017 Retail and Service Industries Division 46 29 15 6 3 0 0 75 9 65

Question 19. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Statistics Canada 39 39 12 6 3 0 1 78 10 4214
2017 Economic Statistics Field 38 37 13 7 3 0 1 76 10 959
2017 Industry Statistics Branch 36 40 11 6 5 0 1 78 11 195
2017 Retail and Service Industries Division 28 48 13 6 3 0 2 77 9 65

Question 20. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Statistics Canada 42 40 10 5 3 0 0 83 7 4217
2017 Economic Statistics Field 41 40 11 5 3 0 0 82 8 961
2017 Industry Statistics Branch 41 41 11 5 2 0 0 81 7 196
2017 Retail and Service Industries Division 30 49 12 6 3 0 0 78 9 65

Question 21. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Statistics Canada 45 34 11 5 3 0 1 80 8 4230
2017 Economic Statistics Field 43 37 11 5 2 1 1 82 7 962
2017 Industry Statistics Branch 39 39 13 5 2 2 1 79 7 196
2017 Retail and Service Industries Division 40 37 14 6 2 2 0 78 8 65

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Statistics Canada 6 18 35 23 12 1 4 37 26 4200
2017 Economic Statistics Field 5 17 34 26 13 2 3 41 24 953
2017 Industry Statistics Branch 11 17 32 24 11 2 3 37 29 195
2017 Retail and Service Industries Division 9 19 30 28 9 0 5 39 30 65

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Statistics Canada 4 9 24 30 23 3 6 59 15 4185
2017 Economic Statistics Field 3 9 23 31 24 4 6 61 14 948
2017 Industry Statistics Branch 6 8 26 29 20 5 5 55 16 194
2017 Retail and Service Industries Division 6 14 18 29 22 3 8 57 22 65

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Statistics Canada 8 18 31 20 13 3 6 37 29 4191
2017 Economic Statistics Field 7 19 28 23 15 4 5 42 28 950
2017 Industry Statistics Branch 10 17 30 20 12 6 4 36 31 194
2017 Retail and Service Industries Division 5 23 30 17 16 5 5 36 31 64

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Statistics Canada 4 11 31 30 19 1 4 52 15 4181
2017 Economic Statistics Field 3 11 29 31 22 1 3 55 15 948
2017 Industry Statistics Branch 6 13 27 29 19 2 4 51 21 194
2017 Retail and Service Industries Division 7 8 31 24 23 0 6 51 16 65

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Statistics Canada 10 19 28 19 16 2 5 38 31 4192
2017 Economic Statistics Field 10 21 28 18 17 2 5 37 33 952
2017 Industry Statistics Branch 11 24 27 18 13 3 4 34 37 195
2017 Retail and Service Industries Division 11 26 26 18 12 0 6 33 39 65

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Statistics Canada 7 14 27 24 17 4 6 46 24 4189
2017 Economic Statistics Field 8 17 31 20 16 4 5 39 27 951
2017 Industry Statistics Branch 10 18 35 16 13 2 5 31 30 195
2017 Retail and Service Industries Division 15 23 33 14 9 0 5 25 40 65

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Statistics Canada 9 17 33 20 13 4 5 36 28 4199
2017 Economic Statistics Field 8 19 30 21 14 4 5 38 30 954
2017 Industry Statistics Branch 7 20 35 20 11 3 5 33 29 195
2017 Retail and Service Industries Division 7 21 39 12 11 2 8 26 32 65
Top of Page

My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 68 16 6 4 2 0 4 88 6 174193
2017 Statistics Canada 64 22 5 5 2 0 1 87 8 4223
2017 Economic Statistics Field 67 20 5 5 2 0 0 88 7 962
2017 Industry Statistics Branch 63 24 5 5 3 0 0 86 8 196
2017 Retail and Service Industries Division 75 17 5 3 0 0 0 92 3 65

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Statistics Canada 34 31 11 6 5 6 7 75 12 4221
2017 Economic Statistics Field 35 29 11 6 6 6 6 72 15 961
2017 Industry Statistics Branch 29 32 12 9 8 3 7 68 19 196
2017 Retail and Service Industries Division 28 32 18 11 5 3 3 64 17 65

Question 25. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Statistics Canada 53 29 7 6 4 1 0 83 10 4224
2017 Economic Statistics Field 51 29 6 7 5 1 0 82 12 961
2017 Industry Statistics Branch 48 30 4 10 7 1 1 79 17 195
2017 Retail and Service Industries Division 43 30 3 17 5 2 0 75 22 65

Question 26. In my work unit, I believe that we hire people who can do the job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 35 13 13 8 2 1 65 22 174044
2017 Statistics Canada 37 36 11 8 4 2 1 76 13 4218
2017 Economic Statistics Field 39 34 11 9 5 2 1 75 14 960
2017 Industry Statistics Branch 40 34 10 6 8 1 1 75 15 195
2017 Retail and Service Industries Division 38 33 13 10 5 2 0 72 15 65

Question 27. In my work unit, the process of selecting a person for a position is done fairly.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 28 15 13 11 9 1 58 26 174123
2017 Statistics Canada 31 27 13 9 6 12 2 67 18 4221
2017 Economic Statistics Field 32 26 13 8 7 12 2 68 17 962
2017 Industry Statistics Branch 30 27 14 5 11 11 2 65 19 196
2017 Retail and Service Industries Division 30 21 19 6 14 9 2 56 23 65

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 18 17 14 16 3 40 38 174082
2017 Statistics Canada 17 25 15 11 6 21 5 56 23 4222
2017 Economic Statistics Field 17 25 15 13 7 20 5 55 25 961
2017 Industry Statistics Branch 16 22 14 15 9 16 7 50 32 196
2017 Retail and Service Industries Division 16 21 16 23 9 11 5 44 37 65

Question 29. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Statistics Canada 55 33 6 4 2 0 0 88 6 4219
2017 Economic Statistics Field 53 32 6 5 2 0 0 86 8 962
2017 Industry Statistics Branch 51 30 9 6 4 1 1 82 9 196
2017 Retail and Service Industries Division 46 31 14 5 3 2 0 78 8 65
Top of Page

My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Statistics Canada 46 35 9 6 3 0 0 81 10 4220
2017 Economic Statistics Field 46 33 10 7 3 1 0 79 10 960
2017 Industry Statistics Branch 42 36 11 6 6 0 0 77 12 196
2017 Retail and Service Industries Division 43 37 9 6 5 0 0 80 10 65

Question 31. I can count on my immediate supervisor to keep his or her promises.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 31 11 6 5 2 1 77 12 174211
2017 Statistics Canada 54 28 9 4 3 2 1 84 7 4221
2017 Economic Statistics Field 55 27 8 5 3 2 0 84 7 961
2017 Industry Statistics Branch 49 26 9 8 5 3 0 77 13 196
2017 Retail and Service Industries Division 42 34 11 10 3 0 0 76 14 65

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Statistics Canada 51 31 8 6 3 1 0 83 9 4221
2017 Economic Statistics Field 52 30 8 7 3 1 0 82 10 961
2017 Industry Statistics Branch 47 32 9 7 5 1 1 80 11 195
2017 Retail and Service Industries Division 44 41 6 6 3 0 0 85 9 65

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 78 12 4 2 2 0 3 93 3 173995
2017 Statistics Canada 81 12 3 2 1 0 0 94 3 4217
2017 Economic Statistics Field 79 13 4 2 1 0 0 93 3 958
2017 Industry Statistics Branch 76 14 4 3 3 0 1 91 5 195
2017 Retail and Service Industries Division 77 17 2 2 2 0 2 95 3 65

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 50 23 8 5 6 3 6 80 12 173965
2017 Statistics Canada 62 21 5 3 2 3 4 89 5 4213
2017 Economic Statistics Field 62 23 4 3 1 3 4 92 4 958
2017 Industry Statistics Branch 64 25 4 2 1 1 4 93 3 194
2017 Retail and Service Industries Division 61 26 2 2 2 0 8 95 3 65

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 27 8 6 5 1 0 81 11 174035
2017 Statistics Canada 61 25 6 3 3 1 0 87 6 4216
2017 Economic Statistics Field 60 25 6 4 3 1 0 87 7 958
2017 Industry Statistics Branch 59 22 9 4 6 1 0 81 10 195
2017 Retail and Service Industries Division 63 20 11 3 3 0 0 83 6 65

Question 36. My immediate supervisor seems to care about me as a person.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 25 10 4 5 2 0 80 9 174119
2017 Statistics Canada 61 23 8 3 3 1 0 86 6 4221
2017 Economic Statistics Field 60 22 10 3 3 2 0 84 6 958
2017 Industry Statistics Branch 57 22 12 3 4 3 1 81 7 195
2017 Retail and Service Industries Division 55 23 11 3 2 5 2 83 5 65

Question 37. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Statistics Canada 57 27 8 5 3 0 0 84 8 4212
2017 Economic Statistics Field 56 27 7 6 3 0 0 84 9 957
2017 Industry Statistics Branch 53 28 8 6 5 0 1 81 11 195
2017 Retail and Service Industries Division 50 33 6 6 3 0 2 84 9 65
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 36 14 11 6 3 5 66 18 38833
2017 Statistics Canada 31 34 11 7 3 4 10 76 11 1547
2017 Economic Statistics Field 31 32 12 8 2 5 11 74 12 382
2017 Industry Statistics Branch 32 34 7 7 4 6 10 79 13 72
2017 Retail and Service Industries Division 27 39 8 4 13 4 4 72 19 23

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Statistics Canada 38 33 12 6 3 8 0 77 10 4220
2017 Economic Statistics Field 40 30 13 7 3 6 0 75 11 961
2017 Industry Statistics Branch 36 31 14 9 3 8 0 72 13 196
2017 Retail and Service Industries Division 31 27 19 12 6 5 0 61 19 65

Question 41. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Statistics Canada 35 35 14 9 5 3 0 72 14 4219
2017 Economic Statistics Field 37 33 14 10 4 3 0 72 14 959
2017 Industry Statistics Branch 33 33 14 11 4 5 0 70 15 196
2017 Retail and Service Industries Division 28 30 19 15 6 2 0 59 22 65

Question 42. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Statistics Canada 25 35 17 11 5 7 0 64 17 4212
2017 Economic Statistics Field 26 34 14 12 5 8 1 66 19 956
2017 Industry Statistics Branch 24 34 17 12 4 10 1 64 17 195
2017 Retail and Service Industries Division 22 35 17 12 6 6 2 62 19 65

Question 43. I believe that senior management will try to resolve concerns raised in this survey.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 27 17 14 15 6 0 50 31 174190
2017 Statistics Canada 30 32 14 11 7 6 0 67 18 4224
2017 Economic Statistics Field 30 32 14 10 7 7 0 66 19 961
2017 Industry Statistics Branch 27 35 13 12 6 7 0 67 19 196
2017 Retail and Service Industries Division 25 32 19 12 7 5 0 60 21 65

Question 44. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Statistics Canada 24 36 15 13 7 4 0 63 21 4218
2017 Economic Statistics Field 24 34 14 15 8 5 0 61 24 961
2017 Industry Statistics Branch 23 37 14 14 5 6 0 64 20 196
2017 Retail and Service Industries Division 25 31 19 18 6 2 0 57 24 65
Top of Page

My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Statistics Canada 35 44 12 6 2 1 0 80 8 4216
2017 Economic Statistics Field 37 43 11 6 1 1 0 82 7 961
2017 Industry Statistics Branch 40 43 12 4 0 1 0 84 4 195
2017 Retail and Service Industries Division 44 35 12 7 0 2 0 80 8 65

Question 46. Employees in my department or agency carry out their duties in the public's interest.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 41 12 4 2 3 0 81 7 173773
2017 Statistics Canada 43 40 10 2 1 4 0 87 3 4211
2017 Economic Statistics Field 45 39 9 3 1 3 0 86 4 961
2017 Industry Statistics Branch 45 37 11 3 1 4 0 85 4 196
2017 Retail and Service Industries Division 45 31 15 3 3 3 0 78 6 65

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Statistics Canada 37 37 11 6 3 3 2 78 10 4212
2017 Economic Statistics Field 37 36 11 7 4 4 2 77 11 960
2017 Industry Statistics Branch 33 37 13 7 4 4 2 74 12 196
2017 Retail and Service Industries Division 37 24 18 11 4 3 2 65 16 65

Question 48. Discussions about values and ethics occur in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 34 19 11 6 4 1 61 18 173919
2017 Statistics Canada 24 33 20 11 5 6 1 62 17 4209
2017 Economic Statistics Field 22 33 20 12 5 7 1 60 18 958
2017 Industry Statistics Branch 21 37 17 11 6 7 2 63 19 196
2017 Retail and Service Industries Division 19 32 16 21 8 5 0 53 30 65

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Statistics Canada 17 23 18 13 11 13 4 49 30 4217
2017 Economic Statistics Field 17 21 19 13 13 13 4 46 31 960
2017 Industry Statistics Branch 15 18 19 16 13 14 4 41 36 196
2017 Retail and Service Industries Division 11 10 26 19 14 17 3 27 41 65

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 59 20 8 4 2 2 5 85 7 174121
2017 Statistics Canada 55 27 8 5 2 1 2 84 7 4215
2017 Economic Statistics Field 56 27 7 5 1 1 2 87 7 960
2017 Industry Statistics Branch 54 27 7 7 2 2 1 83 9 195
2017 Retail and Service Industries Division 63 23 5 6 0 3 0 89 7 65

Question 51. The training offered by my department or agency is available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 66 20 6 2 1 2 3 90 4 174041
2017 Statistics Canada 66 23 5 3 1 2 1 92 3 4219
2017 Economic Statistics Field 68 22 5 2 1 2 1 92 3 961
2017 Industry Statistics Branch 67 24 4 4 1 1 1 92 4 195
2017 Retail and Service Industries Division 79 19 0 0 0 2 0 100 0 64

Question 52. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Statistics Canada 31 38 13 10 6 3 0 71 16 4211
2017 Economic Statistics Field 34 37 13 8 5 2 0 73 14 959
2017 Industry Statistics Branch 38 34 11 10 5 3 0 73 16 196
2017 Retail and Service Industries Division 37 33 13 9 6 2 0 72 16 65

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Statistics Canada 27 31 13 13 12 2 2 61 26 4213
2017 Economic Statistics Field 34 31 11 10 9 2 2 68 21 959
2017 Industry Statistics Branch 37 32 12 9 7 1 2 71 17 195
2017 Retail and Service Industries Division 40 28 12 9 10 2 0 69 19 65

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Statistics Canada 27 39 17 7 4 5 1 70 12 4215
2017 Economic Statistics Field 29 39 15 7 4 4 1 72 12 962
2017 Industry Statistics Branch 28 38 17 8 3 5 1 70 12 196
2017 Retail and Service Industries Division 27 38 18 9 5 3 0 67 14 65

Question 55. My department or agency implements activities and practices that support a diverse workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Statistics Canada 48 34 10 2 2 4 1 86 4 4214
2017 Economic Statistics Field 48 33 9 2 2 4 1 85 5 959
2017 Industry Statistics Branch 50 36 7 0 3 4 1 90 3 196
2017 Retail and Service Industries Division 48 31 10 1 5 2 3 83 6 65

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Statistics Canada 49 36 9 3 1 2 0 86 5 4212
2017 Economic Statistics Field 50 34 9 4 1 2 0 86 5 958
2017 Industry Statistics Branch 46 41 7 3 1 3 0 89 4 195
2017 Retail and Service Industries Division 45 36 9 3 2 5 0 85 5 65

Question 57. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Statistics Canada 55 33 7 2 2 0 0 89 4 4218
2017 Economic Statistics Field 54 33 8 3 1 1 0 88 4 961
2017 Industry Statistics Branch 45 43 8 3 2 1 0 88 4 196
2017 Retail and Service Industries Division 37 46 12 3 2 0 0 83 5 65

Question 58. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Statistics Canada 48 32 11 5 3 1 0 81 8 4217
2017 Economic Statistics Field 49 32 11 5 2 1 0 81 7 960
2017 Industry Statistics Branch 49 31 10 7 2 1 0 81 9 195
2017 Retail and Service Industries Division 38 43 7 10 2 0 0 81 12 65

Question 59. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Statistics Canada 46 36 11 5 2 0 0 82 7 4217
2017 Economic Statistics Field 47 34 10 5 3 0 0 82 8 959
2017 Industry Statistics Branch 48 33 9 8 2 0 0 81 10 194
2017 Retail and Service Industries Division 42 39 9 7 2 0 0 82 9 65

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Statistics Canada 41 26 15 9 5 4 0 70 15 4216
2017 Economic Statistics Field 41 22 18 9 5 5 0 67 15 962
2017 Industry Statistics Branch 47 22 14 8 7 2 0 71 15 196
2017 Retail and Service Industries Division 47 20 18 9 5 1 0 68 14 65
Top of Page

Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not Sure
(%)
Total responses
2017 Public Service 26 40 34 174196
2017 Statistics Canada 24 43 33 4223
2017 Economic Statistics Field 24 43 34 961
2017 Industry Statistics Branch 31 38 31 196
2017 Retail and Service Industries Division 37 34 29 65

Question 62. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2017 Public Service 18 30 29 6 10 6 45785
2017 Statistics Canada 13 46 23 4 8 7 1021
2017 Economic Statistics Field 9 52 23 3 6 6 227
2017 Industry Statistics Branch 13 65 15 2 3 2 60
2017 Retail and Service Industries Division 8 79 8 4 0 0 24
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 18 82 173948
2017 Statistics Canada 11 89 4220
2017 Economic Statistics Field 14 86 962
2017 Industry Statistics Branch 13 87 196
2017 Retail and Service Industries Division 7 93 65

Question 64a. From whom did you experience harassment on the job? Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 51 30018
2017 Statistics Canada 41 475
2017 Economic Statistics Field 36 130
2017 Industry Statistics Branch 31 26

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 63 30018
2017 Statistics Canada 64 475
2017 Economic Statistics Field 70 130
2017 Industry Statistics Branch 84 26

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 8 30018
2017 Statistics Canada 9 475
2017 Economic Statistics Field 11 130

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 5 30018
2017 Economic Statistics Field 0 130
2017 Industry Statistics Branch 0 26

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 6 30018
2017 Statistics Canada 4 475
2017 Industry Statistics Branch 0 26

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 30018
2017 Statistics Canada 2 475
2017 Industry Statistics Branch 0 26

Question 64g. From whom did you experience harassment on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 4 30018
2017 Statistics Canada 5 475
2017 Economic Statistics Field 4 130

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Statistics Canada 33 477
2017 Economic Statistics Field 36 130
2017 Industry Statistics Branch 23 26

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control

Survey year Organization
(%)
Total responses
2017 Public Service 40 30045
2017 Statistics Canada 35 477
2017 Economic Statistics Field 41 130
2017 Industry Statistics Branch 58 26

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored

Survey year Organization
(%)
Total responses
2017 Public Service 45 30045
2017 Statistics Canada 42 477
2017 Economic Statistics Field 40 130
2017 Industry Statistics Branch 58 26

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation

Survey year Organization
(%)
Total responses
2017 Public Service 41 30045
2017 Statistics Canada 33 477
2017 Economic Statistics Field 39 130
2017 Industry Statistics Branch 39 26

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources

Survey year Organization
(%)
Total responses
2017 Public Service 30 30045
2017 Statistics Canada 24 477
2017 Economic Statistics Field 28 130
2017 Industry Statistics Branch 23 26

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark

Survey year Organization
(%)
Total responses
2017 Public Service 57 30045
2017 Statistics Canada 52 477
2017 Economic Statistics Field 55 130
2017 Industry Statistics Branch 43 26

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack

Survey year Organization
(%)
Total responses
2017 Public Service 36 30045
2017 Statistics Canada 25 477
2017 Economic Statistics Field 24 130
2017 Industry Statistics Branch 20 26

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence

Survey year Organization
(%)
Total responses
2017 Public Service 2 30045
2017 Economic Statistics Field 0 130
2017 Industry Statistics Branch 0 26

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture

Survey year Organization
(%)
Total responses
2017 Public Service 10 30045
2017 Statistics Canada 10 477
2017 Economic Statistics Field 10 130

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat

Survey year Organization
(%)
Total responses
2017 Public Service 13 30045
2017 Statistics Canada 10 477
2017 Economic Statistics Field 12 130
2017 Industry Statistics Branch 19 26

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment

Survey year Organization
(%)
Total responses
2017 Public Service 48 30045
2017 Statistics Canada 43 477
2017 Economic Statistics Field 45 130
2017 Industry Statistics Branch 62 26

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting

Survey year Organization
(%)
Total responses
2017 Public Service 29 30045
2017 Statistics Canada 21 477
2017 Economic Statistics Field 25 130
2017 Industry Statistics Branch 27 26

Question 65m. Please indicate the nature of the harassment you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 30045
2017 Statistics Canada 11 477
2017 Economic Statistics Field 6 130

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 52 30031
2017 Statistics Canada 56 476
2017 Economic Statistics Field 60 130
2017 Industry Statistics Branch 54 26

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization
(%)
Total responses
2017 Public Service 29 30031
2017 Statistics Canada 27 476
2017 Economic Statistics Field 27 130
2017 Industry Statistics Branch 42 26

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 9 30031
2017 Statistics Canada 10 476
2017 Economic Statistics Field 9 130

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 22 30031
2017 Statistics Canada 14 476
2017 Economic Statistics Field 15 130
2017 Industry Statistics Branch 23 26

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Statistics Canada 7 476
2017 Economic Statistics Field 8 130

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 8 30031
2017 Statistics Canada 5 476
2017 Economic Statistics Field 6 130

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 14 30031
2017 Statistics Canada 11 476
2017 Economic Statistics Field 14 130
2017 Industry Statistics Branch 28 26

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 11 30031
2017 Statistics Canada 9 476
2017 Economic Statistics Field 6 130

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 25 30031
2017 Statistics Canada 25 476
2017 Economic Statistics Field 28 130
2017 Industry Statistics Branch 23 26

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Statistics Canada 11 452
2017 Economic Statistics Field 7 122

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 17 27791
2017 Statistics Canada 25 452
2017 Economic Statistics Field 24 122
2017 Industry Statistics Branch 25 24

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Statistics Canada 9 452
2017 Economic Statistics Field 9 122

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 8 27791
2017 Statistics Canada 10 452
2017 Economic Statistics Field 8 122

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Statistics Canada 13 452
2017 Economic Statistics Field 16 122

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 11 27791
2017 Statistics Canada 10 452
2017 Economic Statistics Field 12 122

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Statistics Canada 17 452
2017 Economic Statistics Field 23 122
2017 Industry Statistics Branch 29 24

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Statistics Canada 11 452
2017 Economic Statistics Field 11 122

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 12 27791
2017 Statistics Canada 9 452
2017 Economic Statistics Field 12 122

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 26 27791
2017 Statistics Canada 27 452
2017 Economic Statistics Field 28 122
2017 Industry Statistics Branch 21 24

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 27791
2017 Statistics Canada 10 452
2017 Economic Statistics Field 12 122
2017 Industry Statistics Branch 21 24

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 45 27791
2017 Statistics Canada 45 452
2017 Economic Statistics Field 50 122
2017 Industry Statistics Branch 47 24

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 27791
2017 Statistics Canada 1 452

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 53 27791
2017 Statistics Canada 43 452
2017 Economic Statistics Field 44 122
2017 Industry Statistics Branch 33 24

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 27791
2017 Statistics Canada 1 452

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 14 27791
2017 Statistics Canada 14 452
2017 Economic Statistics Field 12 122

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 30021
2017 Statistics Canada 95 5 478
2017 Economic Statistics Field 96 4 131
2017 Industry Statistics Branch 100 0 26

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Statistics Canada 22 18 15 4 3 30 8 64 12 4214
2017 Economic Statistics Field 21 17 17 4 3 29 9 61 11 959
2017 Industry Statistics Branch 19 17 22 3 4 29 7 56 10 195
2017 Retail and Service Industries Division 19 14 30 5 5 23 4 45 13 64

Question 70. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Statistics Canada 38 33 12 3 2 10 1 81 6 4209
2017 Economic Statistics Field 37 34 12 3 3 9 2 80 6 958
2017 Industry Statistics Branch 36 35 15 2 3 8 1 78 6 195
2017 Retail and Service Industries Division 37 34 14 5 3 6 2 76 9 64
Top of Page

Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 48 10 6 2 2 5 81 9 174249
2017 Statistics Canada 25 50 11 7 2 2 3 79 9 4221
2017 Economic Statistics Field 24 53 12 5 1 3 2 81 6 959
2017 Industry Statistics Branch 24 55 11 5 1 2 2 82 6 195
2017 Retail and Service Industries Division 26 51 16 3 2 2 0 78 6 65

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 24 21 9 7 20 8 49 22 173925
2017 Statistics Canada 13 25 19 5 3 28 7 59 11 4214
2017 Economic Statistics Field 13 24 22 4 2 29 7 58 8 961
2017 Industry Statistics Branch 16 28 21 5 1 24 7 62 9 195
2017 Retail and Service Industries Division 20 20 23 6 2 21 8 57 10 65

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 38 32 11 4 2 8 5 81 7 174213
2017 Statistics Canada 45 30 8 1 1 11 3 88 3 4219
2017 Economic Statistics Field 43 30 9 2 1 12 2 86 3 962
2017 Industry Statistics Branch 37 37 9 2 2 13 1 85 5 196
2017 Retail and Service Industries Division 39 38 9 2 3 9 0 85 5 65

Question 74. Senior managers respect the provisions of my collective agreement.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 31 14 6 4 11 5 72 11 173897
2017 Statistics Canada 39 31 10 2 1 14 3 84 4 4213
2017 Economic Statistics Field 39 30 11 2 1 14 2 82 4 960
2017 Industry Statistics Branch 35 37 13 2 0 13 0 82 3 195
2017 Retail and Service Industries Division 39 35 17 0 0 9 0 81 0 65
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 8 92 173800
2017 Statistics Canada 6 94 4209
2017 Economic Statistics Field 6 94 960
2017 Industry Statistics Branch 6 94 195

Question 76a. From whom did you experience discrimination on the job? ...Co-workers

Survey year Organization
(%)
Total responses
2017 Public Service 38 13842
2017 Statistics Canada 34 240
2017 Economic Statistics Field 36 56
2017 Industry Statistics Branch 51 12

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me

Survey year Organization
(%)
Total responses
2017 Public Service 79 13842
2017 Statistics Canada 80 240
2017 Economic Statistics Field 84 56
2017 Industry Statistics Branch 75 12

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Statistics Canada 7 240

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization
(%)
Total responses
2017 Public Service 4 13842
2017 Statistics Canada 0 240
2017 Economic Statistics Field 0 56
2017 Industry Statistics Branch 0 12

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Statistics Canada 4 240
2017 Industry Statistics Branch 0 12

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)

Survey year Organization
(%)
Total responses
2017 Public Service 9 13842
2017 Statistics Canada 2 240
2017 Industry Statistics Branch 0 12

Question 76g. From whom did you experience discrimination on the job? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 7 13842
2017 Statistics Canada 8 240

Question 77a. Please indicate the type of discrimination you experienced. ...Race

Survey year Organization
(%)
Total responses
2017 Public Service 24 13782
2017 Statistics Canada 19 238
2017 Economic Statistics Field 26 55

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin

Survey year Organization
(%)
Total responses
2017 Public Service 19 13782
2017 Statistics Canada 22 238
2017 Economic Statistics Field 24 55

Question 77c. Please indicate the type of discrimination you experienced. ...Colour

Survey year Organization
(%)
Total responses
2017 Public Service 14 13782
2017 Statistics Canada 9 238
2017 Economic Statistics Field 15 55

Question 77d. Please indicate the type of discrimination you experienced. ...Religion

Survey year Organization
(%)
Total responses
2017 Public Service 6 13782
2017 Statistics Canada 4 238
2017 Industry Statistics Branch 0 11

Question 77e. Please indicate the type of discrimination you experienced. ...Age

Survey year Organization
(%)
Total responses
2017 Public Service 25 13782
2017 Statistics Canada 23 238
2017 Economic Statistics Field 24 55

Question 77f. Please indicate the type of discrimination you experienced. ...Sex

Survey year Organization
(%)
Total responses
2017 Public Service 30 13782
2017 Statistics Canada 30 238
2017 Economic Statistics Field 38 55

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation

Survey year Organization
(%)
Total responses
2017 Public Service 4 13782
2017 Statistics Canada 2 238
2017 Industry Statistics Branch 0 11

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization
(%)
Total responses
2017 Public Service 2 13782
2017 Industry Statistics Branch 0 11

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status

Survey year Organization
(%)
Total responses
2017 Public Service 8 13782
2017 Statistics Canada 7 238
2017 Industry Statistics Branch 0 11

Question 77j. Please indicate the type of discrimination you experienced. ...Family status

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Statistics Canada 16 238
2017 Economic Statistics Field 18 55

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization
(%)
Total responses
2017 Public Service 1 13782
2017 Economic Statistics Field 0 55
2017 Industry Statistics Branch 0 11

Question 77l. Please indicate the type of discrimination you experienced. ...Disability

Survey year Organization
(%)
Total responses
2017 Public Service 16 13782
2017 Statistics Canada 19 238
2017 Economic Statistics Field 15 55

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record

Survey year Organization
(%)
Total responses
2017 Public Service 0 13782
2017 Statistics Canada 0 238
2017 Economic Statistics Field 0 55
2017 Industry Statistics Branch 0 11

Question 77n. Please indicate the type of discrimination you experienced. ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 20 13782
2017 Statistics Canada 18 238
2017 Economic Statistics Field 12 55

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.

Survey year Organization
(%)
Total responses
2017 Public Service 31 13844
2017 Statistics Canada 31 239
2017 Economic Statistics Field 37 54

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization
(%)
Total responses
2017 Public Service 16 13844
2017 Statistics Canada 12 239
2017 Economic Statistics Field 18 54

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Statistics Canada 5 239
2017 Industry Statistics Branch 0 11

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.

Survey year Organization
(%)
Total responses
2017 Public Service 19 13844
2017 Statistics Canada 11 239
2017 Economic Statistics Field 13 54

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.

Survey year Organization
(%)
Total responses
2017 Public Service 6 13844
2017 Statistics Canada 3 239
2017 Industry Statistics Branch 0 11

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 7 13844
2017 Statistics Canada 3 239
2017 Industry Statistics Branch 0 11

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.

Survey year Organization
(%)
Total responses
2017 Public Service 9 13844
2017 Statistics Canada 7 239
2017 Economic Statistics Field 13 54

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other

Survey year Organization
(%)
Total responses
2017 Public Service 8 13844
2017 Statistics Canada 6 239
2017 Industry Statistics Branch 0 11

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.

Survey year Organization
(%)
Total responses
2017 Public Service 48 13844
2017 Statistics Canada 57 239
2017 Economic Statistics Field 56 54

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.

Survey year Organization
(%)
Total responses
2017 Public Service 6 12884
2017 Statistics Canada 4 233

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Statistics Canada 14 233
2017 Economic Statistics Field 15 53

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Statistics Canada 4 233

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.

Survey year Organization
(%)
Total responses
2017 Public Service 3 12884
2017 Statistics Canada 3 233
2017 Industry Statistics Branch 0 12

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 5 12884
2017 Statistics Canada 5 233
2017 Industry Statistics Branch 0 12

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.

Survey year Organization
(%)
Total responses
2017 Public Service 9 12884
2017 Statistics Canada 11 233
2017 Economic Statistics Field 19 53

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Statistics Canada 12 233
2017 Economic Statistics Field 11 53

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Statistics Canada 7 233
2017 Industry Statistics Branch 0 12

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization
(%)
Total responses
2017 Public Service 24 12884
2017 Statistics Canada 22 233
2017 Economic Statistics Field 29 53

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.

Survey year Organization
(%)
Total responses
2017 Public Service 10 12884
2017 Statistics Canada 7 233
2017 Economic Statistics Field 10 53
2017 Industry Statistics Branch 0 12

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization
(%)
Total responses
2017 Public Service 44 12884
2017 Statistics Canada 46 233
2017 Economic Statistics Field 42 53

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.

Survey year Organization
(%)
Total responses
2017 Public Service 2 12884
2017 Statistics Canada 2 233
2017 Industry Statistics Branch 0 12

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.

Survey year Organization
(%)
Total responses
2017 Public Service 61 12884
2017 Statistics Canada 57 233
2017 Economic Statistics Field 58 53
2017 Industry Statistics Branch 51 12

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.

Survey year Organization
(%)
Total responses
2017 Public Service 1 12884
2017 Economic Statistics Field 0 53
2017 Industry Statistics Branch 0 12

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other

Survey year Organization
(%)
Total responses
2017 Public Service 13 12884
2017 Statistics Canada 11 233
2017 Economic Statistics Field 9 53
2017 Industry Statistics Branch 0 12

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 93 7 13875
2017 Statistics Canada 96 4 240
2017 Economic Statistics Field 94 6 55
2017 Industry Statistics Branch 100 0 11

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Statistics Canada 22 17 14 2 2 35 8 68 7 4215
2017 Economic Statistics Field 22 16 14 2 2 36 7 67 7 961
2017 Industry Statistics Branch 21 15 17 4 2 33 9 61 10 196
2017 Retail and Service Industries Division 20 12 22 5 3 31 7 52 12 65

Question 82. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Statistics Canada 40 31 11 2 2 12 2 83 4 4212
2017 Economic Statistics Field 40 31 10 3 2 12 2 83 5 961
2017 Industry Statistics Branch 37 36 12 4 2 8 2 81 6 195
2017 Retail and Service Industries Division 34 33 12 6 3 8 3 76 10 65
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Statistics Canada 40 27 16 8 6 0 2 69 15 4213
2017 Economic Statistics Field 44 25 15 7 6 1 2 71 14 961
2017 Industry Statistics Branch 44 24 14 9 6 0 2 70 15 196
2017 Retail and Service Industries Division 48 28 11 9 5 0 0 75 13 65

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Statistics Canada 21 30 26 13 8 0 1 53 21 4218
2017 Economic Statistics Field 20 30 28 12 8 0 1 51 21 959
2017 Industry Statistics Branch 18 33 25 14 8 0 2 51 23 196
2017 Retail and Service Industries Division 21 26 26 17 10 0 0 47 28 65

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Statistics Canada 29 31 21 11 5 0 2 62 17 4202
2017 Economic Statistics Field 29 31 21 11 5 1 2 62 17 958
2017 Industry Statistics Branch 25 30 19 17 5 1 3 57 23 196
2017 Retail and Service Industries Division 30 29 22 14 6 0 0 59 20 65

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Statistics Canada 26 26 22 14 8 1 3 54 23 4215
2017 Economic Statistics Field 25 25 25 15 8 1 3 51 23 960
2017 Industry Statistics Branch 19 26 25 19 7 1 4 47 27 196
2017 Retail and Service Industries Division 14 36 20 26 5 0 0 49 31 65

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Statistics Canada 48 24 10 5 3 1 10 80 9 4208
2017 Economic Statistics Field 45 27 10 5 2 1 10 81 8 959
2017 Industry Statistics Branch 45 25 10 5 4 1 10 79 10 195
2017 Retail and Service Industries Division 50 21 12 8 3 0 6 75 12 65

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Statistics Canada 33 32 20 9 6 0 1 65 15 4204
2017 Economic Statistics Field 33 33 20 9 5 0 1 67 14 953
2017 Industry Statistics Branch 37 31 17 10 4 0 1 69 14 194
2017 Retail and Service Industries Division 44 25 17 12 2 0 0 68 14 63

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Statistics Canada 32 34 19 8 4 1 2 67 13 4201
2017 Economic Statistics Field 30 34 20 9 5 1 1 66 14 954
2017 Industry Statistics Branch 31 36 20 6 7 0 1 68 12 194
2017 Retail and Service Industries Division 35 30 19 8 6 0 2 66 15 63

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Statistics Canada 27 35 20 10 5 1 1 63 16 4205
2017 Economic Statistics Field 29 33 20 10 6 1 1 63 17 953
2017 Industry Statistics Branch 27 32 18 12 9 1 1 60 21 195
2017 Retail and Service Industries Division 32 33 13 13 8 2 0 66 20 64

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Statistics Canada 32 33 19 9 5 0 2 66 15 4203
2017 Economic Statistics Field 30 32 19 11 6 1 2 63 17 953
2017 Industry Statistics Branch 30 34 16 12 6 1 2 66 18 195
2017 Retail and Service Industries Division 34 30 16 17 2 0 2 66 18 64

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Statistics Canada 34 33 18 8 4 1 2 69 13 4192
2017 Economic Statistics Field 33 33 19 9 4 1 2 67 13 954
2017 Industry Statistics Branch 30 34 18 12 4 1 2 66 16 194
2017 Retail and Service Industries Division 38 29 19 11 3 0 0 68 14 64

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Statistics Canada 55 23 11 5 3 0 2 80 8 4210
2017 Economic Statistics Field 56 22 12 5 2 1 1 80 8 960
2017 Industry Statistics Branch 60 19 11 4 3 0 2 81 7 196
2017 Retail and Service Industries Division 69 21 6 2 2 0 0 91 3 65

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Statistics Canada 76 11 4 2 3 1 4 91 5 4204
2017 Economic Statistics Field 74 11 4 3 4 1 3 89 7 956
2017 Industry Statistics Branch 70 15 5 3 4 0 4 89 7 194
2017 Retail and Service Industries Division 75 15 3 3 2 0 2 92 5 65

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Statistics Canada 61 23 8 3 2 0 3 87 5 4211
2017 Economic Statistics Field 58 25 9 3 2 0 2 86 5 958
2017 Industry Statistics Branch 55 26 10 4 3 0 3 83 7 196
2017 Retail and Service Industries Division 57 26 11 3 2 0 2 85 4 65

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Statistics Canada 63 18 8 4 4 0 3 84 8 4214
2017 Economic Statistics Field 59 19 9 4 5 1 3 81 10 960
2017 Industry Statistics Branch 51 23 9 6 7 1 4 77 13 196
2017 Retail and Service Industries Division 55 22 13 5 3 2 2 79 8 65

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Statistics Canada 56 15 5 2 1 0 21 89 4 4196
2017 Economic Statistics Field 56 16 6 2 1 0 18 88 4 954
2017 Industry Statistics Branch 53 17 7 2 2 0 20 87 5 193
2017 Retail and Service Industries Division 60 9 9 2 2 0 19 85 4 64

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Statistics Canada 71 14 4 1 1 0 9 93 2 4188
2017 Economic Statistics Field 73 13 4 1 0 1 8 94 1 955
2017 Industry Statistics Branch 76 10 3 1 1 0 10 96 1 195
2017 Retail and Service Industries Division 85 4 2 0 0 0 9 98 0 64

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Statistics Canada 69 15 5 3 4 1 4 88 7 4211
2017 Economic Statistics Field 72 16 5 2 2 1 3 91 4 961
2017 Industry Statistics Branch 77 14 4 1 1 1 3 95 1 196
2017 Retail and Service Industries Division 80 12 5 0 0 2 2 95 0 65

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Statistics Canada 51 29 11 4 2 0 2 82 7 4207
2017 Economic Statistics Field 51 28 13 4 2 1 2 81 6 961
2017 Industry Statistics Branch 51 28 12 3 3 0 2 81 6 196
2017 Retail and Service Industries Division 54 28 14 0 5 0 0 82 5 65

Question 84. Overall, my level of work-related stress is

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very high
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Statistics Canada 15 34 35 11 4 0 1 49 15 4223
2017 Economic Statistics Field 16 33 35 11 3 0 0 50 15 961
2017 Industry Statistics Branch 19 28 33 14 4 1 1 48 19 196
2017 Retail and Service Industries Division 23 26 26 18 3 2 2 51 22 65

Question 85. After my workday, I feel emotionally drained.

Survey year Organization Always/ Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/ Almost never
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Statistics Canada 6 16 38 26 13 0 1 40 22 4218
2017 Economic Statistics Field 6 15 39 26 14 0 0 40 21 961
2017 Industry Statistics Branch 9 14 38 26 13 1 1 39 23 196
2017 Retail and Service Industries Division 10 16 31 32 11 0 0 43 26 65

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Statistics Canada 25 43 16 7 4 6 0 72 11 4219
2017 Economic Statistics Field 25 42 15 7 4 5 0 71 12 960
2017 Industry Statistics Branch 28 39 15 7 4 8 1 72 12 196
2017 Retail and Service Industries Division 28 35 9 10 6 11 0 71 19 65

Question 87. I would describe my workplace as being psychologically healthy.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Statistics Canada 25 42 16 9 5 3 0 69 14 4221
2017 Economic Statistics Field 24 41 16 10 6 2 0 67 17 961
2017 Industry Statistics Branch 24 40 14 14 5 3 0 67 19 196
2017 Retail and Service Industries Division 25 31 18 19 6 2 0 57 25 65
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 17 83 173939
2017 Statistics Canada 13 87 4211
2017 Economic Statistics Field 14 86 959
2017 Industry Statistics Branch 12 88 193

Question 89. Were any measures taken to accommodate your needs?

Survey year Organization Yes
(%)
No
(%)
Total responses
2017 Public Service 78 22 29537
2017 Statistics Canada 81 19 538
2017 Economic Statistics Field 78 22 128
2017 Industry Statistics Branch 83 17 23

Question 90. I am satisfied with the measures that were taken to accommodate my needs.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Statistics Canada 50 36 4 5 5 0 0 86 9 437
2017 Economic Statistics Field 41 44 4 6 4 0 1 86 10 100
2017 Industry Statistics Branch 24 48 11 16 0 0 0 73 16 19
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 30 24 19 11 12 4 1 31 69 174272
2017 Statistics Canada 52 22 11 4 4 6 1 56 44 4227
2017 Economic Statistics Field 51 21 12 4 4 7 1 56 44 961
2017 Industry Statistics Branch 54 23 8 6 4 4 2 57 43 196
2017 Retail and Service Industries Division 54 24 6 9 0 3 3 58 42 65

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 22 111807
2017 Statistics Canada 18 1698
2017 Economic Statistics Field 19 384
2017 Industry Statistics Branch 12 76
2017 Retail and Service Industries Division 16 25

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 34 111807
2017 Statistics Canada 33 1698
2017 Economic Statistics Field 33 384
2017 Industry Statistics Branch 30 76
2017 Retail and Service Industries Division 35 25

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay

Survey year Organization
(%)
Total responses
2017 Public Service 18 111807
2017 Statistics Canada 16 1698
2017 Economic Statistics Field 14 384
2017 Industry Statistics Branch 17 76
2017 Retail and Service Industries Division 20 25

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay

Survey year Organization
(%)
Total responses
2017 Public Service 47 111807
2017 Statistics Canada 30 1698
2017 Economic Statistics Field 26 384
2017 Industry Statistics Branch 31 76
2017 Retail and Service Industries Division 30 25

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave

Survey year Organization
(%)
Total responses
2017 Public Service 6 111807
2017 Statistics Canada 6 1698
2017 Economic Statistics Field 7 384
2017 Industry Statistics Branch 10 76
2017 Retail and Service Industries Division 5 25

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other

Survey year Organization
(%)
Total responses
2017 Public Service 40 111807
2017 Statistics Canada 44 1698
2017 Economic Statistics Field 45 384
2017 Industry Statistics Branch 44 76
2017 Retail and Service Industries Division 33 25

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.

Survey year Organization 0 hours
(%)
1 to 9 hours
(%)
10 to 19 hours
(%)
20 to 29 hours
(%)
30 to 39 hours
(%)
40 hours or more
(%)
Total responses
2017 Public Service 7 48 18 10 4 14 109569
2017 Statistics Canada 13 63 12 6 2 4 1654
2017 Economic Statistics Field 12 64 12 6 2 3 370
2017 Industry Statistics Branch 17 65 12 5 0 1 76
2017 Retail and Service Industries Division 20 62 16 3 0 0 26

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 11 21 16 17 24 2 9 36 46 112619
2017 Statistics Canada 17 26 15 16 11 3 12 51 32 1725
2017 Economic Statistics Field 14 28 14 18 11 3 11 49 34 391
2017 Industry Statistics Branch 15 29 15 13 14 0 14 52 31 79
2017 Retail and Service Industries Division 31 26 27 8 8 0 0 57 15 26

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Positive answers
(%)
Negative answers
(%)
Total responses
2017 Public Service 4 10 12 17 45 3 9 16 70 112563
2017 Statistics Canada 8 15 15 15 17 5 25 33 46 1722
2017 Economic Statistics Field 8 16 13 19 14 7 23 34 47 390
2017 Industry Statistics Branch 13 15 14 12 18 5 24 39 42 79
2017 Retail and Service Industries Division 27 15 19 16 15 4 4 46 34 26
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