2017 Public Service Employee Survey Results for the Public Services and Procurement Canada by Question 99. Are you currently a shift worker?

The results of the 2017 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category.

Survey Themes

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My Job

Question 1. I have the materials and equipment I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 42 6 10 4 0 0 80 14 387
2017 Non-shift worker 31 46 5 12 5 0 0 78 17 7975
2014 Shift worker 31 47 6 9 6 0 0 78 15 675
2014 Non-shift worker 33 46 6 10 4 0 0 79 14 8232
2011 Shift worker 37 45 6 9 3 0 0 82 12 661
2011 Non-shift worker 37 46 5 9 3 0 0 83 12 9782
2008 Shift worker 42 46 5 6 2 0 0 87 8 394
2008 Non-shift worker 39 45 5 8 3 0 0 85 10 7448

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 57 32 4 4 2 1 0 90 6 387
2017 Non-shift worker 65 25 4 3 1 0 1 92 4 7958
2014 Shift worker 62 28 4 5 2 0 0 89 6 674
2014 Non-shift worker 65 26 4 3 1 0 1 92 4 8230
2011 Shift worker 58 29 6 5 2 1 0 87 7 660
2011 Non-shift worker 69 23 4 3 1 0 1 92 4 9783
2008 Shift worker 57 32 7 3 1 0 0 89 4 393
2008 Non-shift worker 68 23 4 3 1 0 1 92 4 7445

Question 3. When I prepare written materials, including email, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 31 7 8 3 0 1 82 11 387
2017 Non-shift worker 59 24 6 7 3 0 1 84 10 7970
2014 Shift worker 55 25 7 8 4 0 1 81 13 674
2014 Non-shift worker 55 25 7 8 3 0 1 81 11 8222
2011 Shift worker 51 22 8 12 4 0 2 75 16 660
2011 Non-shift worker 58 23 6 8 4 0 1 82 12 9779
2008 Shift worker 47 31 8 11 3 0 1 79 14 392
2008 Non-shift worker 57 23 6 9 4 0 1 81 13 7439

Question 4. My physical environment (e.g., office, workspace) is suitable for my job requirements.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 41 10 8 5 1 0 78 13 387
2017 Non-shift worker 41 38 7 9 5 0 0 79 14 7969
2014 Shift worker 35 39 8 10 8 0 0 74 18 674
2014 Non-shift worker 43 38 7 8 4 0 0 81 12 8227
2011 Shift worker 38 41 11 7 3 0 0 80 10 657
2011 Non-shift worker 41 38 8 8 4 0 0 80 12 9758

Question 5. I get the training I need to do my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 27 40 14 10 8 0 0 68 18 387
2017 Non-shift worker 27 39 12 14 8 0 0 66 22 7971
2014 Shift worker 23 38 14 15 10 0 0 61 25 675
2014 Non-shift worker 25 38 13 15 9 0 0 64 23 8232
2011 Shift worker 27 42 13 12 5 0 2 70 17 658
2011 Non-shift worker 30 41 12 10 5 0 1 72 15 9778
2008 Shift worker 30 40 17 8 4 0 1 71 12 393
2008 Non-shift worker 29 42 13 11 5 0 1 72 16 7453

Question 6. My job is a good fit with my interests.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 45 13 7 3 0 0 76 11 386
2017 Non-shift worker 40 39 11 6 4 0 0 79 10 7969
2014 Shift worker 31 41 15 6 5 0 0 73 12 675
2014 Non-shift worker 37 40 12 7 4 0 0 77 11 8229
2011 Shift worker 35 38 14 8 4 0 0 74 12 659
2011 Non-shift worker 41 37 12 7 3 0 0 78 10 9770
2008 Shift worker 28 49 12 7 3 0 0 78 10 394
2008 Non-shift worker 37 42 11 7 3 0 0 79 10 7451

Question 7. My job is a good fit with my skills.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 44 12 6 2 0 0 78 9 385
2017 Non-shift worker 47 38 7 5 3 0 0 84 8 7960
2014 Shift worker 39 40 12 5 4 0 0 79 9 675
2014 Non-shift worker 43 39 9 6 3 0 0 82 9 8226
2011 Shift worker 38 39 12 6 5 0 0 77 11 657
2011 Non-shift worker 45 39 8 5 3 0 0 84 8 9786
2008 Shift worker 39 46 8 4 3 0 0 85 6 394
2008 Non-shift worker 44 42 7 5 3 0 0 85 7 7455

Question 8. I have the information, training and equipment I need to ensure my health and safety at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 44 9 6 2 0 0 83 8 386
2017 Non-shift worker 48 38 7 5 2 0 0 86 7 7949
2014 Shift worker 37 42 9 7 5 0 0 79 12 675
2014 Non-shift worker 45 40 8 5 2 0 0 85 7 8224

Question 9. I have support at work to balance my work and personal life.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 35 16 7 4 1 2 72 12 386
2017 Non-shift worker 43 35 10 7 4 0 0 79 11 7961
2014 Shift worker 30 32 15 11 10 0 2 64 21 675
2014 Non-shift worker 36 36 13 9 5 0 1 73 14 8227
2011 Shift worker 33 35 17 7 5 1 2 70 12 658
2011 Non-shift worker 38 37 12 8 4 0 1 76 12 9778

Question 10. I feel I can claim overtime compensation (in money or in leave) for the overtime hours that I work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 25 11 3 8 3 12 74 13 384
2017 Non-shift worker 36 24 11 8 7 2 11 70 18 7961
2014 Shift worker 37 27 9 8 10 1 7 70 20 675
2014 Non-shift worker 28 23 12 11 11 2 13 61 25 8232
2011 Shift worker 45 23 10 7 4 1 9 76 12 660
2011 Non-shift worker 31 23 11 11 10 2 12 63 25 9778
2008 Shift worker 43 27 9 5 3 2 11 81 9 393
2008 Non-shift worker 34 23 10 11 10 2 11 65 24 7444

Question 11. I get a sense of satisfaction from my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 47 14 7 4 0 0 76 11 385
2017 Non-shift worker 32 44 11 8 5 0 0 77 12 7976
2014 Shift worker 28 43 14 9 6 0 0 72 15 673
2014 Non-shift worker 28 45 12 9 5 0 0 74 14 8234
2011 Shift worker 32 41 17 6 4 0 0 73 10 657
2011 Non-shift worker 33 41 13 8 4 0 0 75 12 9773
2008 Shift worker 30 47 11 8 4 0 0 78 12 391
2008 Non-shift worker 34 42 12 7 4 0 0 76 12 7422

Question 12. I receive meaningful recognition for work well done.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 36 18 11 8 1 0 63 19 387
2017 Non-shift worker 26 36 17 12 9 0 0 62 21 7970
2014 Shift worker 18 36 21 13 11 0 0 54 24 674
2014 Non-shift worker 22 36 18 14 9 0 0 58 23 8231
2011 Shift worker 20 40 21 10 8 0 1 61 18 660
2011 Non-shift worker 23 38 17 13 8 0 0 62 21 9784

Question 13. I have clear work objectives.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 44 14 8 6 1 0 72 14 387
2017 Non-shift worker 28 42 13 11 6 0 0 70 16 7974

Question 14. I know how my work contributes to the achievement of my department’s or agency’s goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 44 10 4 5 1 0 80 10 387
2017 Non-shift worker 38 43 11 5 3 0 0 81 8 7967
2014 Shift worker 33 47 12 4 4 0 0 80 8 673
2014 Non-shift worker 36 42 12 6 3 1 0 79 9 8228
2011 Shift worker 34 45 14 4 2 1 0 80 7 661
2011 Non-shift worker 37 42 12 6 3 1 0 79 9 9781
2008 Shift worker 40 39 14 5 1 0 0 79 7 393
2008 Non-shift worker 41 40 11 5 3 1 0 81 8 7443

Question 15. Overall, I feel valued at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 38 19 11 8 0 0 63 18 386
2017 Non-shift worker 29 37 15 10 8 0 0 66 19 7966

Question 16. I am proud of the work that I do.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 44 9 2 1 1 0 87 4 386
2017 Non-shift worker 50 36 9 3 2 0 0 86 5 7959
2014 Shift worker 55 31 10 3 1 0 0 86 4 674
2014 Non-shift worker 57 30 8 3 1 0 0 88 4 8228
2011 Shift worker 51 34 11 1 2 0 0 86 3 660
2011 Non-shift worker 56 32 8 2 1 0 0 88 3 9784

Question 17. I have opportunities to provide input into decisions that affect my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 41 19 11 7 1 2 62 18 386
2017 Non-shift worker 29 39 14 11 7 0 0 68 18 7950
2014 Shift worker 13 38 18 15 14 0 1 52 29 675
2014 Non-shift worker 22 41 14 13 9 0 0 64 22 8227
2011 Shift worker 21 38 21 12 7 1 1 60 19 656
2011 Non-shift worker 29 40 14 10 6 0 0 70 16 9775

Question 18. I am encouraged to be innovative or to take initiative in my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 38 18 11 6 1 0 64 17 386
2017 Non-shift worker 33 35 15 10 6 0 0 69 16 7954
2014 Shift worker 19 40 18 12 10 0 0 60 22 675
2014 Non-shift worker 28 38 16 11 7 0 0 66 18 8230

Question 19. I have support at work to provide a high level of service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 39 15 10 6 1 0 68 17 386
2017 Non-shift worker 32 38 14 10 6 0 0 70 16 7952
2014 Shift worker 21 43 13 13 9 0 0 64 23 675
2014 Non-shift worker 28 40 16 10 6 0 0 69 16 8226
2011 Shift worker 29 47 15 6 3 0 0 76 8 659
2011 Non-shift worker 34 41 13 8 3 0 0 76 11 9772

Question 20. Overall, I like my job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 42 12 5 4 0 0 79 9 386
2017 Non-shift worker 39 40 11 6 3 0 0 80 9 7940
2014 Shift worker 33 43 14 5 4 0 0 76 9 671
2014 Non-shift worker 37 42 12 6 3 0 0 78 9 8224
2011 Shift worker 40 40 13 4 3 0 0 80 6 659
2011 Non-shift worker 38 42 10 6 3 0 0 81 9 9783
2008 Shift worker 38 46 9 6 1 0 0 84 7 393
2008 Non-shift worker 40 43 10 6 2 0 0 82 8 7446

Question 21. I can complete my assigned workload during my regular working hours.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 37 7 3 2 1 2 88 5 387
2017 Non-shift worker 34 35 16 8 5 0 1 70 13 7974
2014 Shift worker 40 28 13 8 9 0 2 69 17 675
2014 Non-shift worker 37 35 17 7 4 0 1 72 11 8234
2011 Shift worker 45 33 13 4 3 0 1 79 8 661
2011 Non-shift worker 33 34 18 9 5 0 1 68 14 9774
2008 Shift worker 42 33 18 5 3 0 0 75 7 394
2008 Non-shift worker 27 35 20 10 6 0 0 63 17 7442

Question 22a. I feel that the quality of my work suffers because of... constantly changing priorities.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 9 20 38 17 9 2 6 28 31 385
2017 Non-shift worker 13 27 34 16 7 1 3 23 41 7938
2014 Shift worker 17 27 34 13 5 1 4 19 46 674
2014 Non-shift worker 11 30 35 15 6 1 2 21 42 8219
2011 Shift worker 9 26 32 20 7 1 4 29 37 656
2011 Non-shift worker 12 29 34 15 6 1 2 22 43 9756
2008 Shift worker 9 29 30 17 8 3 4 27 41 392
2008 Non-shift worker 13 31 33 14 6 1 2 21 45 7446

Question 22b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 16 32 18 14 5 6 36 29 382
2017 Non-shift worker 13 22 29 19 11 3 4 32 37 7923
2014 Shift worker 12 22 30 19 9 4 4 31 37 674
2014 Non-shift worker 12 22 31 21 9 3 3 32 36 8210
2011 Shift worker 8 20 29 19 13 5 5 36 32 657
2011 Non-shift worker 11 21 30 20 12 3 4 34 34 9745
2008 Shift worker 11 18 27 20 14 5 5 38 33 388
2008 Non-shift worker 13 23 29 20 10 3 3 31 39 7426

Question 22c. I feel that the quality of my work suffers because of... too many approval stages.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 15 20 23 16 11 5 10 32 41 383
2017 Non-shift worker 18 26 29 13 7 2 5 22 47 7929
2014 Shift worker 14 24 29 15 8 4 7 26 42 672
2014 Non-shift worker 22 27 27 12 6 2 4 20 52 8215
2011 Shift worker 15 23 30 14 9 3 7 25 42 655
2011 Non-shift worker 21 27 27 12 7 2 4 20 52 9748
2008 Shift worker 15 22 28 16 10 3 7 28 41 389
2008 Non-shift worker 22 27 26 13 6 2 4 20 52 7423

Question 22d. I feel that the quality of my work suffers because of... unreasonable deadlines.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 6 11 24 28 18 5 8 53 19 385
2017 Non-shift worker 11 20 34 22 10 1 3 33 32 7908
2014 Shift worker 12 18 30 20 12 2 5 35 32 673
2014 Non-shift worker 10 22 36 21 8 1 2 30 33 8199
2011 Shift worker 10 19 30 24 10 1 5 36 31 654
2011 Non-shift worker 11 23 35 20 8 1 2 29 35 9731
2008 Shift worker 9 20 29 22 13 3 5 38 31 388
2008 Non-shift worker 13 23 34 20 8 1 2 28 37 7420

Question 22e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 18 24 22 15 5 7 42 31 379
2017 Non-shift worker 18 24 27 17 9 1 4 27 44 7922
2014 Shift worker 17 25 24 15 12 1 5 29 45 673
2014 Non-shift worker 21 27 27 14 7 1 3 22 49 8214
2011 Shift worker 13 21 26 23 10 1 6 35 37 658
2011 Non-shift worker 19 26 28 15 8 1 3 24 46 9752
2008 Shift worker 9 21 27 19 15 2 8 38 32 387
2008 Non-shift worker 20 26 27 15 8 1 3 24 48 7426

Question 22f. I feel that the quality of my work suffers because of... high staff turnover.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 15 17 23 15 9 7 45 34 383
2017 Non-shift worker 14 20 26 20 11 3 5 34 37 7942
2014 Shift worker 17 20 25 18 11 4 5 32 41 672
2014 Non-shift worker 10 19 27 23 13 3 5 39 32 8215
2011 Shift worker 11 18 24 23 16 4 5 43 31 656
2011 Non-shift worker 11 20 27 23 12 3 5 38 33 9735
2008 Shift worker 14 20 22 17 13 7 7 35 40 391
2008 Non-shift worker 15 23 27 19 9 3 5 30 41 7433

Question 22g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 18 27 18 13 8 7 36 33 383
2017 Non-shift worker 17 26 32 12 7 2 3 20 46 7938
2014 Shift worker 16 21 31 15 9 3 5 25 41 674
2014 Non-shift worker 18 26 33 12 7 2 3 20 46 8222
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My Work Unit

Question 23. During meetings in my work unit, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 63 20 5 5 4 1 3 86 9 386
2017 Non-shift worker 66 20 5 4 2 0 2 88 6 7963
2014 Shift worker 62 21 6 7 2 0 2 84 9 675
2014 Non-shift worker 67 19 5 4 3 0 3 88 7 8226
2011 Shift worker 60 21 6 8 3 0 2 83 11 658
2011 Non-shift worker 65 19 6 5 3 0 2 86 8 9768
2008 Shift worker 56 22 5 6 4 0 7 84 10 393
2008 Non-shift worker 62 18 5 6 4 0 5 84 11 7451

Question 24. I am satisfied with how interpersonal issues are resolved in my work unit.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 33 13 8 6 5 6 70 16 386
2017 Non-shift worker 27 32 16 9 7 6 4 65 17 7961
2014 Shift worker 24 35 18 8 6 5 3 64 16 675
2014 Non-shift worker 28 34 16 9 6 4 3 66 17 8231

Question 25. In my work unit, every individual is accepted as an equal member of the team.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 37 8 3 6 1 1 82 9 387
2017 Non-shift worker 45 32 9 7 6 1 0 78 13 7959
2014 Shift worker 44 34 9 7 4 1 0 80 11 673
2014 Non-shift worker 43 32 10 8 6 1 0 76 14 8234

Question 26. In my work unit, I believe that we hire people who can do the job.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 41 13 8 5 2 1 74 13 385
2017 Non-shift worker 29 37 15 11 6 2 1 67 18 7962
2014 Shift worker 21 41 17 11 6 2 1 64 18 675
2014 Non-shift worker 25 41 14 12 6 2 2 68 18 8229
2011 Shift worker 29 39 16 10 4 2 1 69 15 657
2011 Non-shift worker 27 40 14 11 6 2 1 69 17 9785
2008 Shift worker 30 38 16 9 5 2 0 69 15 394
2008 Non-shift worker 28 39 13 12 5 2 1 69 17 7448

Question 27. In my work unit, the process of selecting a person for a position is done fairly.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 31 17 7 8 10 2 63 18 386
2017 Non-shift worker 27 29 15 10 8 10 1 62 21 7969
2014 Shift worker 19 30 20 12 10 8 1 54 24 675
2014 Non-shift worker 26 29 16 11 8 8 2 62 21 8227
2011 Shift worker 27 26 19 9 9 9 1 59 20 656
2011 Non-shift worker 30 29 15 10 8 7 1 64 19 9780
2008 Shift worker 25 31 14 9 8 12 1 65 19 394
2008 Non-shift worker 29 31 14 10 8 8 1 66 19 7450

Question 28. In my work unit, unsatisfactory employee performance is managed effectively.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 11 26 18 12 11 17 4 47 30 387
2017 Non-shift worker 12 21 19 16 11 18 2 42 34 7975
2014 Shift worker 10 26 20 15 15 12 1 42 36 675
2014 Non-shift worker 10 23 21 17 13 14 3 39 36 8224

Question 29. In my work unit, individuals behave in a respectful manner.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 43 39 9 4 4 0 1 83 8 385
2017 Non-shift worker 44 39 8 6 3 0 0 83 9 7963
2014 Shift worker 39 45 8 5 3 0 0 84 8 675
2014 Non-shift worker 41 41 8 6 3 0 0 83 9 8230
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My Immediate Supervisor

Question 30. I receive useful feedback from my immediate supervisor on my job performance.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 40 12 7 4 1 0 77 11 385
2017 Non-shift worker 37 36 12 8 5 1 1 74 14 7974
2014 Shift worker 29 44 14 6 5 1 1 74 11 674
2014 Non-shift worker 37 37 12 8 5 1 0 75 13 8231
2011 Shift worker 34 42 14 6 3 0 1 76 9 661
2011 Non-shift worker 37 37 12 8 5 1 0 75 13 9785
2008 Shift worker 37 32 14 8 7 1 1 70 15 394
2008 Non-shift worker 35 35 13 9 6 1 1 71 16 7454

Question 31. I can count on my immediate supervisor to keep his or her promises.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 35 10 3 4 3 1 82 8 387
2017 Non-shift worker 44 32 11 6 4 2 1 78 11 7969
2014 Shift worker 39 36 12 6 4 3 1 78 10 674
2014 Non-shift worker 42 32 12 6 4 2 1 77 10 8229
2011 Shift worker 41 35 13 5 3 2 0 78 8 661
2011 Non-shift worker 43 32 13 6 4 2 0 77 10 9777
2008 Shift worker 41 32 11 4 8 2 1 76 12 393
2008 Non-shift worker 42 31 12 7 5 2 1 75 12 7453

Question 32. My immediate supervisor keeps me informed about the issues affecting my work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 44 38 8 6 3 1 0 82 10 386
2017 Non-shift worker 43 34 10 8 5 1 0 78 13 7970
2014 Shift worker 36 39 13 6 5 1 0 76 11 674
2014 Non-shift worker 40 35 11 8 5 0 0 76 13 8229
2011 Shift worker 39 37 13 7 4 0 1 76 11 659
2011 Non-shift worker 41 34 11 8 5 0 0 76 13 9776
2008 Shift worker 40 33 9 9 8 0 1 74 17 393
2008 Non-shift worker 39 35 11 9 6 1 0 75 14 7448

Question 33. When I communicate with my immediate supervisor, I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 73 20 3 2 1 1 1 95 2 385
2017 Non-shift worker 79 14 3 1 1 0 2 94 3 7956
2014 Shift worker 73 19 3 2 2 0 1 93 3 675
2014 Non-shift worker 77 14 3 2 2 0 2 93 3 8232
2011 Shift worker 76 16 3 2 1 0 1 93 3 661
2011 Non-shift worker 78 13 3 2 2 0 2 93 4 9783
2008 Shift worker 75 14 4 2 1 0 4 92 3 393
2008 Non-shift worker 78 10 3 2 2 0 4 92 5 7458

Question 34. Subject to operational requirements, my immediate supervisor supports the use of flexible work arrangements (e.g., flexible hours, compressed workweeks, telework).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 25 6 4 4 3 7 84 10 387
2017 Non-shift worker 58 24 6 3 3 2 3 86 7 7961
2014 Shift worker 31 22 11 5 13 3 15 64 22 675
2014 Non-shift worker 48 25 8 5 5 3 5 79 12 8233
2011 Shift worker 38 30 12 8 7 2 4 72 15 657
2011 Non-shift worker 44 28 9 7 6 2 4 77 13 9791

Question 35. My immediate supervisor creates an environment where I feel free to discuss with him or her matters that affect my well-being at work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 28 9 3 3 1 0 84 6 386
2017 Non-shift worker 57 26 8 5 4 1 0 84 8 7964

Question 36. My immediate supervisor seems to care about me as a person.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 55 26 11 4 3 2 0 82 7 386
2017 Non-shift worker 56 25 10 4 4 2 0 82 8 7970

Question 37. I am satisfied with the quality of supervision I receive.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 52 29 10 5 3 1 0 82 8 384
2017 Non-shift worker 51 27 10 6 5 0 0 79 11 7952
2014 Shift worker 40 36 12 6 6 0 0 76 12 673
2014 Non-shift worker 47 31 11 6 5 1 0 79 10 8225
Top of Page

Senior Management

Question 39. I receive the support I need from senior management to address unsatisfactory performance issues in my work unit. (for supervisors)
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 32 32 19 3 3 5 41 24 31
2017 Non-shift worker 26 36 14 9 5 3 6 69 16 2132
2014 Shift worker 22 37 17 8 13 2 2 61 21 56
2014 Non-shift worker 26 36 16 9 5 3 6 67 16 2178

Question 40. Senior managers in my department or agency lead by example in ethical behaviour.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 38 14 4 4 9 0 75 9 385
2017 Non-shift worker 26 34 17 9 6 8 0 66 16 7971
2014 Shift worker 24 35 16 8 5 11 1 68 14 675
2014 Non-shift worker 24 35 17 8 5 10 0 66 15 8226
2011 Shift worker 22 34 20 7 6 10 1 63 14 658
2011 Non-shift worker 25 32 19 9 6 9 0 63 16 9771

Question 41. I have confidence in the senior management of my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 26 38 16 10 6 3 0 66 17 385
2017 Non-shift worker 22 33 20 13 10 3 0 57 23 7971
2014 Shift worker 21 33 20 10 12 4 1 56 23 675
2014 Non-shift worker 19 34 21 14 9 3 0 55 23 8226
2011 Shift worker 18 33 25 11 9 4 0 53 21 657
2011 Non-shift worker 20 33 22 13 10 3 0 54 23 9763
2008 Shift worker 21 35 22 7 9 6 1 60 17 393
2008 Non-shift worker 19 34 20 13 11 3 0 55 24 7449

Question 42. Senior management in my department or agency makes effective and timely decisions.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 22 37 14 13 6 6 2 64 21 385
2017 Non-shift worker 16 30 22 16 11 6 0 48 28 7964
2014 Shift worker 15 29 23 15 12 6 1 46 29 674
2014 Non-shift worker 13 29 25 17 10 6 0 45 28 8225
2011 Shift worker 12 31 26 14 7 9 0 47 24 659
2011 Non-shift worker 11 33 24 17 9 7 0 48 27 9774
2008 Shift worker 11 30 27 10 9 13 0 47 22 392
2008 Non-shift worker 9 32 22 19 11 7 0 44 32 7447

Question 43. I believe that senior management will try to resolve concerns raised in this survey.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 35 17 10 9 5 0 62 20 386
2017 Non-shift worker 20 31 19 13 11 6 0 54 25 7974
2014 Shift worker 16 28 19 12 13 10 0 50 28 675
2014 Non-shift worker 16 29 21 15 12 7 0 48 29 8223
2011 Shift worker 14 32 22 11 9 11 0 51 23 659
2011 Non-shift worker 15 32 20 15 10 8 0 51 27 9776
2008 Shift worker 13 27 24 13 10 12 0 46 26 393
2008 Non-shift worker 12 31 19 16 12 10 0 48 31 7452

Question 44. Essential information flows effectively from senior management to staff.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 39 16 11 6 4 0 66 18 384
2017 Non-shift worker 17 34 19 16 11 3 0 53 27 7960
2014 Shift worker 16 32 21 14 14 3 0 49 29 675
2014 Non-shift worker 14 34 21 17 11 3 0 50 29 8221
2011 Shift worker 15 39 21 12 8 4 0 57 21 659
2011 Non-shift worker 15 37 20 16 9 3 0 54 26 9762
2008 Shift worker 16 38 21 14 6 4 1 56 21 391
2008 Non-shift worker 15 37 18 18 10 3 0 53 28 7449
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My Organization (Department or Agency)

Question 45. My department or agency does a good job of communicating its vision, mission and goals.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 47 15 6 5 2 0 74 11 384
2017 Non-shift worker 23 43 19 9 4 2 0 67 14 7965
2014 Shift worker 21 46 17 8 6 2 0 68 14 675
2014 Non-shift worker 23 43 19 9 4 2 0 67 14 8235
2011 Shift worker 24 43 17 10 3 3 0 70 13 658
2011 Non-shift worker 27 43 16 8 4 2 0 71 12 9765

Question 46. Employees in my department or agency carry out their duties in the public's interest.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 48 14 2 1 5 1 82 3 382
2017 Non-shift worker 32 44 14 4 2 4 0 79 7 7960
2014 Shift worker 30 46 13 3 1 6 1 81 5 675
2014 Non-shift worker 34 44 12 4 1 4 1 82 5 8230
2011 Shift worker 27 44 15 4 2 6 1 77 7 655
2011 Non-shift worker 33 41 15 4 2 4 1 79 6 9760

Question 47. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 28 38 13 9 8 3 1 68 18 385
2017 Non-shift worker 33 39 12 9 4 3 1 75 13 7945
2014 Shift worker 28 40 14 8 4 4 1 72 13 673
2014 Non-shift worker 38 40 11 6 3 2 1 80 9 8228
2011 Shift worker 30 39 15 7 4 5 0 72 12 658
2011 Non-shift worker 38 37 10 7 3 3 1 79 10 9760
2008 Shift worker 29 33 15 10 6 4 2 67 17 393
2008 Non-shift worker 37 36 11 8 5 4 1 76 13 7450

Question 48. Discussions about values and ethics occur in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 30 22 13 5 8 4 54 20 384
2017 Non-shift worker 20 33 22 11 7 6 1 57 19 7963
2014 Shift worker 16 29 26 11 7 8 2 50 21 674
2014 Non-shift worker 21 33 22 10 6 5 2 59 17 8227
2011 Shift worker 12 29 28 13 6 9 3 46 22 659
2011 Non-shift worker 17 34 24 11 6 6 2 55 19 9770

Question 49. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 29 18 8 12 9 5 55 23 382
2017 Non-shift worker 16 24 19 14 13 10 3 47 31 7955
2014 Shift worker 13 28 19 17 12 10 2 47 32 672
2014 Non-shift worker 14 24 20 15 13 11 2 44 33 8224
2011 Shift worker 13 24 23 13 10 15 3 46 27 657
2011 Non-shift worker 14 22 21 14 12 13 4 44 31 9768

Question 50. During meetings in my department or agency, the chairpersons create an environment where I feel free to use the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 26 9 6 1 2 5 83 7 385
2017 Non-shift worker 56 25 7 4 2 1 3 85 7 7967
2014 Shift worker 51 28 9 4 3 2 4 84 7 674
2014 Non-shift worker 54 26 8 5 2 1 3 84 7 8228

Question 51. The training offered by my department or agency is available in the official language of my choice.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 61 26 5 2 1 4 2 92 3 386
2017 Non-shift worker 66 23 5 2 1 2 2 92 3 7975
2014 Shift worker 60 29 5 2 2 2 1 91 4 675
2014 Non-shift worker 65 23 5 2 1 2 2 92 3 8227
2011 Shift worker 62 26 5 2 2 1 1 91 5 657
2011 Non-shift worker 68 20 6 2 1 1 2 91 3 9780
2008 Shift worker 62 24 6 4 2 1 2 88 6 394
2008 Non-shift worker 67 21 5 2 1 1 2 91 4 7447

Question 52. My department or agency does a good job of supporting employee career development.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 37 17 6 6 5 0 69 13 386
2017 Non-shift worker 26 34 16 12 8 3 1 62 21 7956
2014 Shift worker 19 33 20 11 12 4 1 55 24 674
2014 Non-shift worker 20 32 17 16 12 2 0 54 29 8220
2011 Shift worker 20 36 20 14 8 2 1 58 22 658
2011 Non-shift worker 24 36 18 12 8 2 0 61 21 9774
2008 Shift worker 19 41 20 11 6 3 1 62 18 392
2008 Non-shift worker 21 39 18 12 8 2 0 61 21 7453

Question 53. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 24 36 17 10 7 4 2 63 18 386
2017 Non-shift worker 22 29 15 14 14 3 3 54 30 7967
2014 Shift worker 17 28 20 14 14 4 2 48 30 674
2014 Non-shift worker 15 26 16 18 20 2 3 43 40 8230
2011 Shift worker 19 29 20 13 14 2 2 50 29 656
2011 Non-shift worker 17 30 16 17 17 2 2 48 35 9781
2008 Shift worker 18 35 14 10 13 5 5 59 25 393
2008 Non-shift worker 19 34 14 15 15 2 2 55 31 7441

Question 54. I feel I would be supported by my department or agency if I proposed a new idea.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 19 39 20 8 6 6 1 63 15 385
2017 Non-shift worker 21 36 22 10 7 5 0 60 17 7964

Question 55. My department or agency implements activities and practices that support a diverse workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 38 37 13 2 2 5 2 81 5 386
2017 Non-shift worker 39 37 14 3 2 4 1 79 6 7961
2014 Shift worker 35 41 13 3 3 5 1 80 6 675
2014 Non-shift worker 40 37 13 3 2 5 1 82 5 8224

Question 56. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas).
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 39 43 10 3 2 3 0 85 5 385
2017 Non-shift worker 39 40 12 4 2 2 0 82 6 7961
2014 Shift worker 35 40 12 8 2 3 0 77 10 675
2014 Non-shift worker 38 39 13 4 2 3 0 80 7 8227
2011 Shift worker 28 42 18 5 3 3 0 73 8 658
2011 Non-shift worker 31 41 16 5 3 4 0 75 9 9773

Question 57. Overall, my department or agency treats me with respect.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 45 42 7 3 2 1 0 88 6 386
2017 Non-shift worker 44 39 9 5 3 0 0 83 8 7963
2014 Shift worker 40 39 12 6 3 0 0 79 9 672
2014 Non-shift worker 42 39 11 4 3 0 0 82 7 8223
2011 Shift worker 36 43 11 5 3 1 0 80 9 658
2011 Non-shift worker 38 40 12 5 3 1 0 79 9 9758
2008 Shift worker 31 47 13 5 3 1 0 79 8 392
2008 Non-shift worker 34 42 13 7 4 0 0 76 11 7451

Question 58. I would recommend my department or agency as a great place to work.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 37 35 16 7 5 1 0 73 11 385
2017 Non-shift worker 31 34 18 9 7 1 0 65 16 7956
2014 Shift worker 22 41 18 8 10 1 0 64 18 674
2014 Non-shift worker 24 38 20 11 7 1 0 62 18 8227
2011 Shift worker 23 42 21 8 4 2 0 66 12 659
2011 Non-shift worker 25 37 20 11 6 1 0 62 17 9780

Question 59. I am satisfied with my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 35 16 8 5 1 0 72 12 386
2017 Non-shift worker 30 37 17 10 6 0 0 67 16 7960
2014 Shift worker 23 42 15 12 7 0 0 66 19 674
2014 Non-shift worker 24 40 19 10 6 0 0 64 16 8225
2011 Shift worker 20 44 22 8 5 1 0 65 13 658
2011 Non-shift worker 25 39 19 11 5 1 0 65 16 9759
2008 Shift worker 26 42 17 11 3 0 0 69 14 393
2008 Non-shift worker 25 41 16 12 6 0 0 66 18 7447

Question 60. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 31 17 10 6 5 1 65 16 386
2017 Non-shift worker 28 26 20 11 9 4 1 57 22 7968
2014 Shift worker 23 29 19 10 12 6 1 56 24 675
2014 Non-shift worker 25 27 21 13 9 4 1 54 24 8227
2011 Shift worker 25 30 19 10 9 7 1 59 20 655
2011 Non-shift worker 26 26 20 13 9 5 1 55 23 9772
2008 Shift worker 23 34 18 7 9 7 1 63 18 393
2008 Non-shift worker 25 29 19 13 9 5 1 57 23 7448
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Mobility and Retention

Question 61. Do you intend to leave your current position in the next two years?
Survey year Demographic Yes
(%)		 No
(%)		 Not Sure
(%)		 Total responses
2017 Shift worker 20 49 31 386
2017 Non-shift worker 28 39 32 7970
2014 Shift worker 23 47 30 673
2014 Non-shift worker 29 37 34 8229
2011 Shift worker 28 45 28 660
2011 Non-shift worker 30 38 31 9784

Question 62. Please indicate your reason for leaving.
Survey year Demographic To retire
(%)		 To pursue another position within my department or agency
(%)		 To pursue a position in another department or agency
(%)		 To pursue a position outside the federal public service
(%)		 End of my term, casual or student employment
(%)		 Other
(%)		 Total responses
2017 Shift worker 14 29 24 6 23 5 75
2017 Non-shift worker 19 28 35 5 7 6 2244
2014 Shift worker 11 32 29 14 9999 13 158
2014 Non-shift worker 22 27 34 7 9999 11 2432
2011 Shift worker 12 32 35 10 9999 11 186
2011 Non-shift worker 21 30 33 6 9999 11 2993
Top of Page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual.

Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 63. Having carefully read the definition of harassment above, have you been the victim of harassment on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 15 85 384
2017 Non-shift worker 16 84 7969
2014 Shift worker 16 84 672
2014 Non-shift worker 18 82 8218

Question 64a. From whom did you experience harassment on the job? Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 54 65
2017 Non-shift worker 47 1277
2014 Shift worker 47 106
2014 Non-shift worker 45 1441

Question 64b. From whom did you experience harassment on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 51 65
2017 Non-shift worker 64 1277
2014 Shift worker 62 106
2014 Non-shift worker 64 1441

Question 64c. From whom did you experience harassment on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 1277
2014 Shift worker 5 106
2014 Non-shift worker 9 1441

Question 64d. From whom did you experience harassment on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 65
2017 Non-shift worker 0 1277
2014 Shift worker 0 106

Question 64e. From whom did you experience harassment on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 1277
2014 Shift worker 10 106
2014 Non-shift worker 9 1441

Question 64f. From whom did you experience harassment on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 10 65
2017 Non-shift worker 4 1277
2014 Non-shift worker 4 1441

Question 64g. From whom did you experience harassment on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 1277
2014 Shift worker 6 106
2014 Non-shift worker 3 1441

Question 65a. Please indicate the nature of the harassment you experienced. ...Aggressive behaviour
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 65
2017 Non-shift worker 41 1277
2014 Shift worker 37 105
2014 Non-shift worker 41 1441

Question 65b. Please indicate the nature of the harassment you experienced. ...Excessive control
Survey year Demographic
(%)		 Total responses
2017 Shift worker 41 65
2017 Non-shift worker 44 1277
2014 Shift worker 41 105
2014 Non-shift worker 44 1441

Question 65c. Please indicate the nature of the harassment you experienced. ...Being excluded or being ignored
Survey year Demographic
(%)		 Total responses
2017 Shift worker 40 65
2017 Non-shift worker 44 1277
2014 Shift worker 31 105
2014 Non-shift worker 42 1441

Question 65d. Please indicate the nature of the harassment you experienced. ...Humiliation
Survey year Demographic
(%)		 Total responses
2017 Shift worker 34 65
2017 Non-shift worker 41 1277
2014 Shift worker 38 105
2014 Non-shift worker 41 1441

Question 65e. Please indicate the nature of the harassment you experienced. ...Interference with work or withholding resources
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 65
2017 Non-shift worker 34 1277
2014 Shift worker 17 105
2014 Non-shift worker 28 1441

Question 65f. Please indicate the nature of the harassment you experienced. ...Offensive remark
Survey year Demographic
(%)		 Total responses
2017 Shift worker 59 65
2017 Non-shift worker 57 1277
2014 Shift worker 58 105
2014 Non-shift worker 57 1441

Question 65g. Please indicate the nature of the harassment you experienced. ...Personal attack
Survey year Demographic
(%)		 Total responses
2017 Shift worker 30 65
2017 Non-shift worker 34 1277
2014 Shift worker 33 105
2014 Non-shift worker 34 1441

Question 65h. Please indicate the nature of the harassment you experienced. ...Physical violence
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 65
2017 Non-shift worker 2 1277
2014 Shift worker 0 105
2014 Non-shift worker 1 1441

Question 65i. Please indicate the nature of the harassment you experienced. ...Sexual comment or gesture
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 65
2017 Non-shift worker 6 1277
2014 Shift worker 8 105
2014 Non-shift worker 5 1441

Question 65j. Please indicate the nature of the harassment you experienced. ...Threat
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 65
2017 Non-shift worker 11 1277
2014 Shift worker 13 105
2014 Non-shift worker 12 1441

Question 65k. Please indicate the nature of the harassment you experienced. ...Unfair treatment
Survey year Demographic
(%)		 Total responses
2017 Shift worker 35 65
2017 Non-shift worker 46 1277
2014 Shift worker 43 105
2014 Non-shift worker 44 1441

Question 65l. Please indicate the nature of the harassment you experienced. ...Yelling or shouting
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 65
2017 Non-shift worker 26 1277
2014 Shift worker 21 105
2014 Non-shift worker 29 1441

Question 65m. Please indicate the nature of the harassment you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 65
2017 Non-shift worker 14 1277
2014 Shift worker 18 105
2014 Non-shift worker 14 1441

Question 66a. What action(s) did you take to address the harassment you experienced? … I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 58 65
2017 Non-shift worker 55 1278
2014 Shift worker 52 106
2014 Non-shift worker 52 1441

Question 66b. What action(s) did you take to address the harassment you experienced? ...I discussed the matter with the person(s) from whom I experienced the harassment.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 65
2017 Non-shift worker 28 1278
2014 Shift worker 18 106
2014 Non-shift worker 30 1441

Question 66c. What action(s) did you take to address the harassment you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 1278
2014 Shift worker 9 106
2014 Non-shift worker 14 1441

Question 66d. What action(s) did you take to address the harassment you experienced? ...I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 26 65
2017 Non-shift worker 18 1278
2014 Shift worker 16 106
2014 Non-shift worker 19 1441

Question 66e. What action(s) did you take to address the harassment you experienced? ...I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 1278
2014 Shift worker 8 106
2014 Non-shift worker 11 1441

Question 66f. What action(s) did you take to address the harassment you experienced? ...I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 65
2017 Non-shift worker 7 1278
2014 Shift worker 5 106
2014 Non-shift worker 6 1441

Question 66g. What action(s) did you take to address the harassment you experienced? ...I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 1278
2014 Shift worker 20 106
2014 Non-shift worker 18 1441

Question 66h. What action(s) did you take to address the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 65
2017 Non-shift worker 12 1278
2014 Shift worker 11 106
2014 Non-shift worker 12 1441

Question 66i. What action(s) did you take to address the harassment you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 21 65
2017 Non-shift worker 24 1278
2014 Shift worker 20 106
2014 Non-shift worker 23 1441

Question 67a. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 58
2017 Non-shift worker 12 1192
2014 Shift worker 14 101
2014 Non-shift worker 13 1351

Question 67b. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 17 58
2017 Non-shift worker 19 1192
2014 Shift worker 20 101
2014 Non-shift worker 16 1351

Question 67c. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 58
2017 Non-shift worker 11 1192
2014 Shift worker 15 101
2014 Non-shift worker 11 1351

Question 67d. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 8 58
2017 Non-shift worker 7 1192
2014 Shift worker 5 101
2014 Non-shift worker 8 1351

Question 67e. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 58
2017 Non-shift worker 11 1192
2014 Shift worker 15 101
2014 Non-shift worker 10 1351

Question 67f. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 1192
2014 Shift worker 12 101
2014 Non-shift worker 13 1351

Question 67g. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 11 58
2017 Non-shift worker 18 1192
2014 Shift worker 7 101
2014 Non-shift worker 15 1351

Question 67h. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 14 58
2017 Non-shift worker 9 1192
2014 Shift worker 9 101
2014 Non-shift worker 7 1351

Question 67i. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 13 58
2017 Non-shift worker 12 1192
2014 Shift worker 17 101
2014 Non-shift worker 12 1351

Question 67j. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 58
2017 Non-shift worker 25 1192
2014 Shift worker 15 101
2014 Non-shift worker 25 1351

Question 67k. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 18 58
2017 Non-shift worker 9 1192
2014 Shift worker 10 101
2014 Non-shift worker 9 1351

Question 67l. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 45 58
2017 Non-shift worker 45 1192
2014 Shift worker 36 101
2014 Non-shift worker 44 1351

Question 67m. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 1192
2014 Non-shift worker 2 1351

Question 67n. Why did you not file a grievance or formal complaint about the harassment you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 58
2017 Non-shift worker 50 1192
2014 Shift worker 45 101
2014 Non-shift worker 51 1351

Question 67o. Why did you not file a grievance or formal complaint about the harassment you experienced? ...The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 58
2017 Non-shift worker 1 1192

Question 67p. Why did you not file a grievance or formal complaint about the harassment you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 58
2017 Non-shift worker 12 1192
2014 Shift worker 11 101
2014 Non-shift worker 13 1351

Question 68. Did the harassment you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 89 11 64
2017 Non-shift worker 92 8 1280

Question 69. I am satisfied with how matters related to harassment are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 22 13 3 5 25 11 68 12 387
2017 Non-shift worker 15 19 19 6 6 27 8 53 18 7969
2014 Shift worker 15 19 20 5 5 27 9 53 16 674
2014 Non-shift worker 14 18 20 5 6 28 8 51 18 8232

Question 70. My department or agency works hard to create a workplace that prevents harassment.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 37 12 3 4 11 3 78 8 385
2017 Non-shift worker 28 33 17 5 4 12 1 70 11 7958
2014 Shift worker 22 33 19 6 4 15 1 65 12 673
2014 Non-shift worker 24 31 20 5 4 14 1 66 11 8232
2011 Shift worker 25 42 17 5 4 7 1 73 9 658
2011 Non-shift worker 30 36 17 5 3 9 0 73 8 9772
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Labour Management Relations and Collective Agreements

Question 71. I am familiar with the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 18 43 15 9 5 4 7 68 15 387
2017 Non-shift worker 29 49 9 5 1 1 5 83 7 7972
2014 Shift worker 29 42 13 7 2 4 4 77 9 673
2014 Non-shift worker 27 52 11 4 1 1 4 84 5 8227
2011 Shift worker 15 49 19 9 2 2 3 68 12 658
2011 Non-shift worker 26 52 10 5 1 1 4 82 7 9767
2008 Shift worker 14 44 18 10 5 4 4 64 16 393
2008 Non-shift worker 27 49 11 6 2 1 5 81 8 7456

Question 72. The union-management consultation process has been effective in addressing issues in my workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 12 29 17 6 5 22 10 61 15 386
2017 Non-shift worker 11 25 22 7 4 22 9 53 16 7956
2014 Shift worker 9 25 23 9 5 21 8 47 21 673
2014 Non-shift worker 10 23 24 8 4 21 9 48 17 8227
2011 Shift worker 9 28 20 9 5 21 9 52 20 657
2011 Non-shift worker 10 25 24 8 4 20 8 50 17 9768

Question 73. My immediate supervisor understands and respects the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 36 36 7 3 1 11 7 87 4 385
2017 Non-shift worker 42 33 9 2 1 7 5 85 4 7971
2014 Shift worker 37 39 11 3 1 6 4 83 4 674
2014 Non-shift worker 37 36 11 3 2 7 4 83 5 8230
2011 Shift worker 34 41 11 4 1 7 3 83 5 656
2011 Non-shift worker 40 34 10 3 2 6 4 83 5 9775
2008 Shift worker 27 40 10 4 3 12 4 80 8 394
2008 Non-shift worker 37 36 10 3 1 7 4 84 5 7457

Question 74. Senior managers respect the provisions of my collective agreement.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 29 36 11 3 2 13 7 80 6 383
2017 Non-shift worker 34 34 12 4 2 10 5 79 7 7958
2014 Shift worker 24 37 15 7 3 9 4 71 12 671
2014 Non-shift worker 30 35 14 4 2 10 4 76 7 8224
2011 Shift worker 26 40 15 4 3 10 3 75 8 653
2011 Non-shift worker 33 34 13 4 2 10 4 77 7 9759
2008 Shift worker 28 42 10 4 4 7 4 79 9 393
2008 Non-shift worker 32 36 13 5 3 7 4 77 9 7457
Top of Page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction, which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics [including a requirement to undergo a genetic test, or disclose the results of a genetic test], disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 75. Having carefully read the definition of discrimination above, have you been the victim of discrimination on the job in the past two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 6 94 384
2017 Non-shift worker 7 93 7953
2014 Shift worker 5 95 673
2014 Non-shift worker 7 93 8214

Question 76a. From whom did you experience discrimination on the job? ...Co-workers
Survey year Demographic
(%)		 Total responses
2017 Shift worker 25 27
2017 Non-shift worker 35 575
2014 Shift worker 27 35
2014 Non-shift worker 35 558

Question 76b. From whom did you experience discrimination on the job? ...Individuals with authority over me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 74 27
2017 Non-shift worker 81 575
2014 Shift worker 89 35
2014 Non-shift worker 84 558

Question 76c. From whom did you experience discrimination on the job? ...Individuals working for me
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 27
2017 Non-shift worker 4 575
2014 Shift worker 0 35
2014 Non-shift worker 3 558

Question 76d. From whom did you experience discrimination on the job? ...Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 27
2014 Shift worker 0 35
2014 Non-shift worker 0 558

Question 76e. From whom did you experience discrimination on the job? ...Individuals from other departments or agencies
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 575
2014 Shift worker 14 35
2014 Non-shift worker 10 558

Question 76f. From whom did you experience discrimination on the job? ...Members of the public (individuals or organizations)
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 575
2014 Non-shift worker 3 558

Question 76g. From whom did you experience discrimination on the job? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 575
2014 Non-shift worker 8 558

Question 77a. Please indicate the type of discrimination you experienced. ...Race
Survey year Demographic
(%)		 Total responses
2017 Shift worker 19 27
2017 Non-shift worker 15 572
2014 Shift worker 22 35
2014 Non-shift worker 16 559

Question 77b. Please indicate the type of discrimination you experienced. ...National or ethnic origin
Survey year Demographic
(%)		 Total responses
2017 Shift worker 16 27
2017 Non-shift worker 17 572
2014 Shift worker 25 35
2014 Non-shift worker 17 559

Question 77c. Please indicate the type of discrimination you experienced. ...Colour
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 9 572
2014 Shift worker 16 35
2014 Non-shift worker 8 559

Question 77d. Please indicate the type of discrimination you experienced. ...Religion
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 4 572
2014 Non-shift worker 5 559

Question 77e. Please indicate the type of discrimination you experienced. ...Age
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 27
2017 Non-shift worker 27 572
2014 Non-shift worker 29 559

Question 77f. Please indicate the type of discrimination you experienced. ...Sex
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 27
2017 Non-shift worker 24 572
2014 Non-shift worker 19 559

Question 77g. Please indicate the type of discrimination you experienced. ...Sexual orientation
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 2 572
2014 Non-shift worker 2 559

Question 77h. Please indicate the type of discrimination you experienced. ...Gender identity and expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 27
2017 Non-shift worker 1 572

Question 77i. Please indicate the type of discrimination you experienced. ...Marital status
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 27
2017 Non-shift worker 7 572
2014 Shift worker 0 35
2014 Non-shift worker 4 559

Question 77j. Please indicate the type of discrimination you experienced. ...Family status
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 15 572
2014 Non-shift worker 14 559

Question 77k. Please indicate the type of discrimination you experienced. ...Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 27

Question 77l. Please indicate the type of discrimination you experienced. ...Disability
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 572
2014 Shift worker 31 35
2014 Non-shift worker 16 559

Question 77m. Please indicate the type of discrimination you experienced. ...Pardoned conviction or suspended record
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 27
2014 Shift worker 0 35

Question 77n. Please indicate the type of discrimination you experienced. ...Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 33 27
2017 Non-shift worker 26 572
2014 Shift worker 39 35
2014 Non-shift worker 39 559

Question 78a. What action(s) did you take to address the discrimination you experienced? ..I discussed the matter with my supervisor or a senior manager.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 31 26
2017 Non-shift worker 31 575
2014 Shift worker 27 35
2014 Non-shift worker 30 558

Question 78b. What action(s) did you take to address the discrimination you experienced? ...I discussed the matter with the person(s) from whom I experienced the discrimination.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 16 575
2014 Shift worker 22 35
2014 Non-shift worker 15 558

Question 78c. What action(s) did you take to address the discrimination you experienced? ...I contacted a human resources advisor in my department or agency.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 575
2014 Non-shift worker 10 558

Question 78d. What action(s) did you take to address the discrimination you experienced? … I contacted my union representative.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 24 26
2017 Non-shift worker 16 575
2014 Shift worker 25 35
2014 Non-shift worker 20 558

Question 78e. What action(s) did you take to address the discrimination you experienced? … I used an informal conflict resolution process.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 575
2014 Non-shift worker 6 558

Question 78f. What action(s) did you take to address the discrimination you experienced? … I filed a grievance or formal complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 575
2014 Non-shift worker 8 558

Question 78g. What action(s) did you take to address the discrimination you experienced? … I resolved the matter informally on my own.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 575
2014 Shift worker 20 35
2014 Non-shift worker 8 558

Question 78h. What action(s) did you take to address the discrimination you experienced? … Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 7 575
2014 Shift worker 14 35
2014 Non-shift worker 12 558

Question 78i. What action(s) did you take to address the discrimination you experienced? ...I took no action.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 51 26
2017 Non-shift worker 48 575
2014 Shift worker 42 35
2014 Non-shift worker 47 558

Question 79a. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The issue was resolved.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 546
2014 Non-shift worker 4 512

Question 79b. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not think the incident was serious enough.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 546
2014 Shift worker 18 33
2014 Non-shift worker 13 512

Question 79c. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...The behaviour stopped.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 6 546
2014 Non-shift worker 4 512

Question 79d. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual apologized.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 3 546
2014 Non-shift worker 2 512

Question 79e. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … Management intervened.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 23
2017 Non-shift worker 3 546
2014 Non-shift worker 2 512

Question 79f. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … The individual left or changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 23
2017 Non-shift worker 6 546
2014 Non-shift worker 7 512

Question 79g. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I changed jobs.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 546
2014 Non-shift worker 11 512

Question 79h. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I did not know what to do, where to go or whom to ask.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 11 546
2014 Non-shift worker 8 512

Question 79i. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was too distraught.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 546
2014 Non-shift worker 10 512

Question 79j. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 25 546
2014 Shift worker 15 33
2014 Non-shift worker 19 512

Question 79k. Why did you not file a grievance or a formal complaint about the discrimination you experienced? … I was advised against filing a complaint.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 8 546
2014 Non-shift worker 10 512

Question 79l. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).
Survey year Demographic
(%)		 Total responses
2017 Shift worker 44 23
2017 Non-shift worker 43 546
2014 Shift worker 41 33
2014 Non-shift worker 43 512

Question 79m. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Someone threatened me.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 0 23
2017 Non-shift worker 2 546
2014 Non-shift worker 3 512

Question 79n. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...I did not believe it would make a difference.
Survey year Demographic
(%)		 Total responses
2017 Shift worker 60 23
2017 Non-shift worker 60 546
2014 Shift worker 62 33
2014 Non-shift worker 64 512

Question 79o. Why did you not file a grievance or a formal complaint about the discrimination you experienced? …The time limit to file a grievance or a formal complaint had passed.
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 1 546

Question 79p. Why did you not file a grievance or a formal complaint about the discrimination you experienced? ...Other
Survey year Demographic
(%)		 Total responses
2017 Non-shift worker 13 546
2014 Shift worker 21 33
2014 Non-shift worker 15 512

Question 80. Did the discrimination you experienced occur while you were an employee of your current department or agency?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 93 7 26
2017 Non-shift worker 91 9 576

Question 81. I am satisfied with how matters related to discrimination are resolved in my department or agency.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 21 13 1 2 32 8 74 5 386
2017 Non-shift worker 16 19 19 2 3 33 8 60 9 7967
2014 Shift worker 16 18 22 3 2 30 8 57 8 675
2014 Non-shift worker 15 17 20 2 3 35 8 56 9 8227

Question 82. My department or agency works hard to create a workplace that prevents discrimination.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 36 12 1 2 16 2 81 4 384
2017 Non-shift worker 30 33 15 3 2 14 2 75 6 7962
2014 Shift worker 23 35 20 3 2 17 1 70 6 675
2014 Non-shift worker 26 31 18 3 2 18 2 71 6 8230
2011 Shift worker 31 42 14 3 2 8 1 80 5 656
2011 Non-shift worker 34 37 14 3 1 10 0 80 5 9765
Top of Page

Stress and Well-Being

Question 83a. Overall, to what extent do the following factors cause you stress at work? … Pay or other compensation-related issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 17 21 21 24 0 4 32 46 386
2017 Non-shift worker 19 23 20 15 20 0 3 43 36 7958

Question 83b. Overall, to what extent do the following factors cause you stress at work? … Heavy workload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 23 32 27 10 6 0 2 56 16 386
2017 Non-shift worker 16 24 28 17 13 0 1 41 31 7965

Question 83c. Overall, to what extent do the following factors cause you stress at work? … Unreasonable deadlines
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 30 18 9 6 2 5 65 17 385
2017 Non-shift worker 20 27 25 15 11 0 2 48 27 7954

Question 83d. Overall, to what extent do the following factors cause you stress at work? … Not enough employees to do the work
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 30 27 19 11 9 2 2 59 21 386
2017 Non-shift worker 18 22 23 19 16 1 2 41 35 7957

Question 83e. Overall, to what extent do the following factors cause you stress at work? … Overtime or long work hours
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 48 20 14 4 5 1 8 75 10 385
2017 Non-shift worker 39 24 15 7 6 1 8 69 14 7942

Question 83f. Overall, to what extent do the following factors cause you stress at work? … Balancing work and personal life
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 34 28 19 8 9 1 2 63 17 383
2017 Non-shift worker 29 31 22 10 7 0 1 60 17 7948

Question 83g. Overall, to what extent do the following factors cause you stress at work? … Lack of control or input in decision-making
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 27 20 8 6 1 3 64 15 384
2017 Non-shift worker 26 33 22 11 6 1 2 60 17 7934

Question 83h. Overall, to what extent do the following factors cause you stress at work? … Competing or constantly changing priorities
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 28 17 12 6 2 3 63 20 385
2017 Non-shift worker 20 30 24 15 10 1 2 50 25 7945

Question 83i. Overall, to what extent do the following factors cause you stress at work? … Lack of clear expectations
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 33 26 19 14 5 1 2 61 20 385
2017 Non-shift worker 26 31 21 13 8 1 2 58 21 7947

Question 83j. Overall, to what extent do the following factors cause you stress at work? …Information overload
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 31 27 19 11 6 2 3 61 19 384
2017 Non-shift worker 24 29 22 14 9 1 2 54 23 7929

Question 83k. Overall, to what extent do the following factors cause you stress at work? …Physical work environment
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 21 12 5 3 1 3 80 8 387
2017 Non-shift worker 55 23 12 5 3 0 2 80 8 7951

Question 83l. Overall, to what extent do the following factors cause you stress at work? …Harassment or discrimination
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 70 12 6 3 3 1 4 87 7 386
2017 Non-shift worker 70 12 6 3 3 1 5 87 7 7955

Question 83m. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with my co-worker(s)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 56 22 9 3 3 2 4 84 7 387
2017 Non-shift worker 57 24 9 4 2 0 3 85 6 7952

Question 83n. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) with authority over me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 13 7 4 3 2 3 85 7 386
2017 Non-shift worker 61 18 8 5 5 0 3 81 10 7960

Question 83o. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with individual(s) working for me
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 66 11 2 2 1 1 17 94 3 386
2017 Non-shift worker 55 12 5 2 1 0 24 89 4 7952

Question 83p. Overall, to what extent do the following factors cause you stress at work? …Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 68 15 5 2 1 1 8 91 3 382
2017 Non-shift worker 64 18 7 3 1 0 7 88 4 7913

Question 83q. Overall, to what extent do the following factors cause you stress at work? …Lack of job security
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 50 17 15 6 7 1 5 71 14 386
2017 Non-shift worker 66 15 7 4 4 1 5 85 8 7962

Question 83r. Overall, to what extent do the following factors cause you stress at work? …Personal issues
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 51 25 11 5 5 1 3 78 10 387
2017 Non-shift worker 50 27 12 4 2 0 3 81 6 7949

Question 84. Overall, my level of work-related stress is
Survey year Demographic Very low
(%)		 Low
(%)		 Moderate
(%)		 High
(%)		 Very high
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 14 32 36 12 5 1 0 47 17 385
2017 Non-shift worker 11 28 39 15 7 0 0 39 22 7972

Question 85. After my workday, I feel emotionally drained.
Survey year Demographic Always/ Almost always
(%)		 Often
(%)		 Sometimes
(%)		 Rarely
(%)		 Never/ Almost never
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 7 13 32 29 16 1 2 47 20 386
2017 Non-shift worker 9 21 38 21 10 0 1 31 30 7944

Question 86. My department or agency does a good job of raising awareness of mental health in the workplace.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 21 37 18 10 3 10 0 65 15 385
2017 Non-shift worker 24 41 17 8 5 5 0 69 13 7959

Question 87. I would describe my workplace as being psychologically healthy.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 20 39 19 9 9 4 0 61 19 387
2017 Non-shift worker 17 40 19 13 9 2 0 58 23 7968
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Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act: race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered. Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Question 88. Having carefully read the definition above, have you requested measures to accommodate your needs in the workplace in the last two years?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 15 85 386
2017 Non-shift worker 16 84 7964
2014 Shift worker 16 84 674
2014 Non-shift worker 15 85 8205

Question 89. Were any measures taken to accommodate your needs?
Survey year Demographic Yes
(%)		 No
(%)		 Total responses
2017 Shift worker 69 31 64
2017 Non-shift worker 78 22 1252
2014 Shift worker 79 21 107
2014 Non-shift worker 80 20 1195

Question 90. I am satisfied with the measures that were taken to accommodate my needs.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 35 45 11 6 2 2 0 81 8 45
2017 Non-shift worker 45 38 6 7 3 0 0 83 11 985
2014 Shift worker 38 38 8 9 6 0 1 77 15 84
2014 Non-shift worker 54 30 6 6 2 1 1 85 9 959
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Compensation

Question 91. To what extent has your pay or other compensation been affected by issues with the Phoenix pay system?
Survey year Demographic Not at all
(%)		 To a small extent
(%)		 To a moderate extent
(%)		 To a large extent
(%)		 To a very large extent
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 25 17 24 14 18 0 1 25 75 387
2017 Non-shift worker 29 25 20 11 12 2 1 30 70 7976

Question 92a. Please indicate which of the following pay or other compensation issues you have experienced: … Missing regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 273
2017 Non-shift worker 21 5366

Question 92b. Please indicate which of the following pay or other compensation issues you have experienced: … Underpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 39 273
2017 Non-shift worker 35 5366

Question 92c. Please indicate which of the following pay or other compensation issues you have experienced: … Overpayment of regular pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 22 273
2017 Non-shift worker 20 5366

Question 92d. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing acting pay, overtime pay or other related extra duty pay
Survey year Demographic
(%)		 Total responses
2017 Shift worker 48 273
2017 Non-shift worker 50 5366

Question 92e. Please indicate which of the following pay or other compensation issues you have experienced: … Incorrect or missing pay relating to a disability, maternity, or parental leave
Survey year Demographic
(%)		 Total responses
2017 Shift worker 7 273
2017 Non-shift worker 6 5366

Question 92f. Please indicate which of the following pay or other compensation issues you have experienced: … Other
Survey year Demographic
(%)		 Total responses
2017 Shift worker 32 273
2017 Non-shift worker 41 5366

Question 93. Please estimate the number of hours you have spent, at work or outside of work, attempting to resolve your pay or other compensation issues.
Survey year Demographic 0 hours
(%)		 1 to 9 hours
(%)		 10 to 19 hours
(%)		 20 to 29 hours
(%)		 30 to 39 hours
(%)		 40 hours or more
(%)		 Total responses
2017 Shift worker 9 45 16 9 3 18 260
2017 Non-shift worker 7 46 19 11 4 13 5254

Question 94. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 10 23 12 19 24 2 11 38 49 274
2017 Non-shift worker 10 21 15 17 25 2 9 35 48 5401

Question 95. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.
Survey year Demographic Strongly agree
(%)		 Somewhat agree
(%)		 Neither agree nor disagree
(%)		 Somewhat disagree
(%)		 Strongly disagree
(%)		 Don't know
(%)		 Not applicable
(%)		 Positive answers
(%)		 Negative answers
(%)		 Total responses
2017 Shift worker 5 9 10 25 40 1 10 16 73 273
2017 Non-shift worker 5 10 12 16 45 3 9 17 70 5406
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